Fred Loya

I recently got in to an accident I called them to see if they will help me but they can’t do fredloay never helped me and I am very disappointed and angry with them this is this the worst insurance there is saying they can’t do anything please do not get this insurance it’s a rip off my car was toalted and it wasn’t my fault I got t boned spoke with Fred loya and say there’s nothing they can do

Well, I've been with this insurance company for years and since they hired a new girl at the location in Bryan Texas she has been constantly taunting me about my vehicle each time I go to pay at her desk. She claims that something is always wrong with it and that it can't be insured because it's a road hazard.

When some young thug knocked out my back window I didn't have any way to pay for it. The police told me it wasn't mandatory for me to have one in the state of Texas and I still got an inspiration without a back window.

Until I can get my income taxes I can't afford a back window. My cousin hand messed up my hood but it locks perfectly and yet this girl keeps telling me I can't get my vehicle insured with Fred loya.

So what I want to know is this Texas insurance or California.…

I paid the down payment on my new policy and I thought the exclusion process was weird and Ive never done that with any other auto insurance policy before. one of them is dead and I still had to list them due to the address connection.

(My fathers name that is on the deed to the home/taxes that I am owner financing from) and a birthday listed as a 16 year old driver. 00 a month. I never received this letter, gave any authorization and was completly shocked.

I went into the local office and asked why my payment hasnt been drafted out and found that it was under the different amount and name. After they researched it the under writers agreed to only credit me half of the amount they took.

This seems very sketchy and I am not happy with the outcome as it makes no sense. I can not believe…

My parked car was hit by a fred loya insured person. I have done everything they have asked of me from taking it to have it looked at and photos of my car and also getting a quote before it went into the body shop.

When I dropped it off at the body shop I let them know it was there and i had a rental. Fred Loya wanted to see the car when the body shop had it taken apart before any work could be done.

It tooks days before anyone made it out. They also wanted the body shop to order used parts that took days for the body shop to find order and have parts delivered. When the used parts came in they would not pass inspection.

Fred Loya had to have someone come out and look at the used parts so that the body shop could order new parts again again time went on to find and order parts again. 60…

Got hit by a truck on nov 2022. Made a claim for adjuster check was send and lost, check was resend never arrived got send back to Fred Loya. I called got address confirmed ( was right since beginning) they te send check a couple times after I called my self to notify that checks weren’t arriving .

4 months after I get checks in one for the car amount and do to adjuster mistake on amount 2 dnd check got send with full amount. I take checks to get cashed to purchase a car after 5 months and only one check went through for the amount of 2000 full amount over 5000.

I called adjuster informed of what happens said check was cashed already he didn’t see a problem asked to speak to supervisor who could help since he didn’t seem to understand the issue gave me a number but supervisor never…

Why am I being harassed by a representative Julissa from Fred Lloyd ??? My last payment amount was giving to me by Juvia from the gulf freeway location and this other representative called me harassing me !!!! I need an attorney from this harassment!!!

I need a corporate office to contact me immediately!!!

It’s been seven business days and when I called to the date the be mailed out and no one knows what I’m talking about. 06 less the 500. We’ll still nothing.. I will continuously file a complaint daily. Till this is resolve.

The Better Business Bureau contacted me on Friday and stated they will work on this complaint that have to reach out to your company.

i have been attempting to contact luis acero over a rental reimbursement for TWO WEEKS. No return calls, no emails, NOTHING. i have called EVERY DAY and always get a full voicemail. there is no other contact number for Fred Loya and this is ridiculous. 78-271235 claim #.

Please reach out to me at 832-206-6650, my name is Joseph Sanchez

I purchased three car coverage, I had to file on my insurance because the other did not have insurance. Nicholas Sandata never returns call . I was given two option in the packet I was sent. I have left messages for this adjuster and he has refuse to call.

I explain I’m a truck driver due to after Xmas I have been over the road. I have had my wife call and still no response. What gives him the right to make a decision for me? I do not want to retain ownership of the vehicle.

He has removed the vehicle twice. He has not spoken to us we did not sign an agreement we sent in the paperwork he requested . Instead of him doing his job he decided too screw the customer. This needs to be corrected because we sing the the title transfer sent in our cloriginal titles and he sends us 500.

First…

I signed up for car insurance on a new car. I told the representative I needed my payments drafted around the same time I started my policy because I was informed to receive the discount it would have to be auto drafted.

What I wasn't told is the system picks payment dates not the date nor near when the policy was started. I received a text about a auto draft that was being prepared to be drafted 3 days before my disability check was to be deposited.

I asked why the draft was being done so early because it wasn't the end of the month. And I was informed the system picks the date. I called my bank to stop payment because the funds wouldn't be there.

And I contacted Fred Loya customer service line to see if I could make my payment when my check was deposited. 00 more a month if I op-ed…

I need to put a complaint on Julissa Trejo.. I called her numerous of times and I left messages. We been waiting on cookies of the checks that been paid out to the body shop man. Which he endorsed the check without Mr. Salinas without his signature.

This body shop man has had our car since 2021 and he has been paid for our car repairs. My number is 325-450-0627.

No one is calling me back to get our client's car picked up. I have left numerous messages to adjusters, supervisors and managers. I have also sent emails and faxed contact letters. I had to file 2 complaints to the State of Ca Dept of Insurance.

I will attach the complaint response and the letters I faxed over. I NEED HELP with this case.

This is the most unprofessional company I have ever experience!! You don't answer calls and the number I have for the insurance adjusters is disconnected!!!!! You have caused me a big problem by holding my car at a storage lot instead of sending it to the body shop when I asked you to.

How are you running a company with disconnected phone numbers?

It’s been over a month of the accident they have taken fault on the accident and they will not contact you to settle. 3 weeks of calling and calling and the adjuster or supervisor no where to be found .

I will be seeking legal action to get this resolved. My claim number is 78-0000264019

I have been trying to reach Fred Loya regarding my diminished value claim for last 1 month. They are just not taking my call or not calling back. This is highly unprofessional. My claim number is 65-250631. Pls help.

My name is Rohit Kamal and my cell number is 732-642-4957

Claims department has been dragging my claim out, they keep closing stating bogus reasons and each time I have proved them wrong. I have spoken with over 10 people in a year, everyone keeps making up something different as to why they wont settle.

And the last two ladies have flat out hung up on me! They have already said their insured driver was at fault! Very horrible customer service. I guess the only option is to sue for low balling!

I am a customer of Fred Loya and have been for years... I was in a collision on May 20. My wheel axel was bent... they set copart to pick my car up going on two weeks ago. My claims adjuster Maria Melton never answers her phone or returns calls.

I haven't had use of my vehicle in almost a month. I have 3 small children all still in pampers. When their agents can't answer your questions or rather don't feel like it, they hang up on you and they no one answers the line the rest of the day it justs rings.

They have my car and won't tell me when I'm getting it back and everyone has different information on the process of get my car to the buick collision center instead of a regular body shop. Im over it and will be canceling my policy immediately.

There is a representative that works as a Adjuster or claim specialist or customer service person that is in charge of my claim. Jouseline Gracia 915-629-6227 . Jouseline, was very rude and showed absolutely no empathy for me what so ever.

she was dry and always rushed to hang up the phone, she never returned any of my emails and stated that she did not work with emails at all. She never elaborated on anything I asked her questions about. Jouseline told me that she did not and would not repeat herself.

she talked over me and would not let me finish my statement. She refused to let me speak with a supervisor and refused to allow me to have may claim reassigned to someone with a better since of customer service.

my claim number is 66 0000225121. I told her that I worked for the Mayor's…

Filed a accident claim 03-03-2022, the adjuster assigned to my case, only communicated with me when I, called him to give him updates. Didn't take a statement until 4 days later, after I notified him and told him he had not took a statement.

When I called to speak to a supervisor in reference to how my adjuster handling my claim, the assigned adjuster took the phone call , in an attempt to justify his actions, he never connected me to his supervisor, stated she was busy. I put in a complaint request for supervisor to contact me on 03-07-2022.

My vehicle was scheduled to be repaired on 04-06-2022, my vehicle was never transported to repair location. I called vehicle holding facility for Lloya insurance , clerk advised that they never received a clearance or payment for transportation. I…

These people are crooks! The lowest deductible they offer is $1000 not to mention the agent Amy Rojas told me my deductible would be $500 who is no longer employed with Fred Loya didn’t inform me and rushed me to sign the documents while she was on the phone placing my policy with a $1500 deductible!

Unprofessional, unethical and deceptive practices!!!! Do not fall for their low rates!!!!

This is the worst company I’ve ever dealt with!!!! Such liars!!!!! Trying to screw over customers!!!!! I should’ve listen to reviews and other customers

I GIVE ZERO STARS. My husband was hit at a stoplight by a woman driving 50 miles an hour without stopping. She was ticketed at the scene for failure to yield and no drivers license. Fred Loya insurance insures her currently and we have had NO RESPONSE FROM FRED LOYA.

24 days with NO CAR, 2 BRAND NEW CAR SEATS FOR OUR 2 small children and NO CALLBACK. We call 2-3 times per day and get NO ANSWER!!!! ITS BEEN ALMOST A MONTH AND WEVE SEEN ZERO DOLLARS OR COMPENSATION- Our medical bills are adding up quickly too- oh, and we now have to go buy a new car!!!!!

If someone, anyone knows of any that way to get help please PLEASE WE NEED YOUR HELP!! FRED LOYA IS A JOKE, unprofessional, rude, disrespectful, uncaring, and DOES NOT GIVE A RIP!!!! I will be posting again!

CLAIM FROM JAN 3RD STILL NOT SETTLED. YOUR CLIENT HIT ME AND DAMAGED MY CAR. THE ONLY THING I HAVE RECEIVED IS EMAILS FROM A JORGE F CABILDO. RUDE ONES AT THAT. I WAS EMAILED THAT I HAD TO SEND PICTURES IN BECAUSE THEY DIDNT WANT TO SEND SOMEONE OUT TO LOOK AT THE CAR.

I GOT MY OWN ESTIMATE AND SENT THE ESTIMATE WITH THE PICS, I HAD TO SEND THEM 4 TIMES! I CALLED ON 02/15/2022 TO SPEAK TO JORGE'S SUPERVISOR TO FILE A COMPLAINT AND WAS TOLD A CHECK IS IN THE MAIL AND THE PROCESS FOR FIXING THE CAR WAS EXPLAINED BY THE RECEPTIONIST.

I WAITED UNTIL 02/23/2022 THE CHECK WAS NEVER RECEIVED. I CALLED AGAIN TO SEE WHAT TO DO AND JORGE ANSWERED WOW!. WOULD NOT ALLOW ME TO SPEAK TO HIS SUPERVISOR AND ADVISED ME IT WOULD BE 24-48 HOURS BEFORE SHE WOULD CALL ME BACK.

I TOLD HIM THE ACCIDENT…

Very unprofessional from top to bottom. One of their clients backed into my parked car, I got a picture of her drivers license and insurance and called them and they were rude and disrespectful throughout the call but I let it slide because I needed my vehicle repaired.

Finally after an hour they tell me they cant do anything until they speak with their client. I understand that's fair and figured hey they will call me back tomorrow WRONG!!!! I finally called them back only to be told they haven't tried calling their client yet.

Finally a week later a very helpful claims adjuster called me back and helped me get everything done or so I thought. I took my vehicle for repairs once it was repaired the body shop said they needed the payment that Fred Loya had never mailed out.

After another…

On October 26, 2021, I sent a payment through DOXO in error. I don't have an account with Loya, it was suppose to go to my local dental provider. I have since paid the dentist, but i would like for the money sent to your company in error returned. 80.

I can not believe the piss poor service I receive from Fred Loya since reporting an accident on June 11, 2021. Each month for years Fred Loya Insurance receive payment for insurance. I am on hold for 15 minutes after calling the corporate number and again I am put on hold attempting to contact the claims department since Vianney Martlnez and Priscilla Rona have not returned calls to me.

The voice mail states that calls will be returned by 10:00 am or before 4:30 am which has not happened.

A person who has Fred Loya Insurance ran a stop sign and hit my husband as he was driving by. That occurred on June 16, 2021 in the afternoon. It has now been 7 days since the accident and the adjuster has NOT called or come by to look at the truck to take pictures, etc.

Seven days is a very long time to be without transportation. I cannot even go buy groceries! I have called the corporate office and have been transferred to several people and they keep transferring me to someone else. Just let everyone know that Fred Loya Insurance might be a good insurance company for its customers but it is very adept at avoiding settling claims against it.

I am going to fi a complaint with the Texas Attorney General and the Texas Department of Insurance if I do not get an adjuster out today.

by far the WORSE insurance company ! The Agent (handling my claim), are the hardest to get in contact with. They DONT ever initiate trying to contact you, its always me trying to contact them. I even attempted to call the Supervisor of the Agent handling my case, but to no avail.

is been a MONTH now, and my car is STILL in limbo with the collision center and the Claims department with Fred Loya all because of their very unprofessional lack of communication! Just terrible!

I summited an insurance claim over a month ago, to be exact on March 30. My car was stolen and crashed which ended being a total. I got a rental for 30 days until the process was taken care of.

Since its been over a month, I already had o return the rental and now I am car less. I'm still waiting for an answer and no one has ever contacted me regarding any updates. Every time I call it takes me to voicemail and when they do call back is to let me know that they still waiting on the police report.

I have asked numerous times about how long is gonna take and no one can give me an honest answer. I have had my insurance with this company for over a year now and I never had such a bad costumer service and unprofessional experience before.

Their Reps and Agents don't know the difference between different vehicles. For example, they don't know the difference between a Motorcycle and a Pickup Truck.

Good morning, my name is Sharieon Edgley Policy 72-0000008052. I am a Fred Loya Insurance policy holder. I was involved in an accident on Christmas day 2019. I put dropped my car off at the body shop on Dec. 30th.

My first complaint is that I was NOT informed that my policy only covers 10 day car rental.

Secondly, the claims agent Christine Itturalde tells me that they are NOT responsible for storage fees.

Third, my claims agent never returns my calls and I have to talk to a new person EVERY time I call. No one can give me definite answers regarding my claim. Fourth, my car is has been ready since Monday, January 27, 2020.

The representative keeps saying that the insurance check was mailed on January 23rd. I am filing this complaint on January 31st and the check still has NOT reached…

12-30-2019 went open a policy and had to fill out a supplemental household form. The agent Jose said I have to even tho they are minors. he called his manager Roxanne and she told me they can’t show me, they don’t have to and is only for training.

So I have to take everything you’ll say at face value which is not right because you don’t take what I say at face value, want proof, but you can’t show me proof I want !!!!!! Called corporate 1-2-2020 spoke to a manager in corporate office and still didn’t get anywhere.

She said you don’t have buy the policy or use them or fill anything out. But if you want to do business with them you have to fill out the form, WHY do you need to know who lives in house hold?

Especially if they are minors? HOW does that pertain to car insurance? Would never…

After getting into accident I call Fredloyal claim department they accepted my claim #GW-891254 and pay to fix my car with 7days car rental which my insurance policy cover me up to 30days but my adjuster Anna salas refuse to acknowledge my supplement for rental coverage for extra time fo my car to get fix from Bodyshop I have to pay out of pocket.am using this media to request for my reimbursement.i have a copy of the receipt pay to enterprise rental company attached

The estimate Fred Loya gave me on my truck was for $867.22 they sent me a check for $299.56 when I called to complain their adjuster Eduardo cruise informed me that was all I was going to get. I don’t understand how Fred Loya adjusters said my truck had $867 in damages but they’re only going to pay $299 I can’t get my truck fixed for $299 and the shot I took it to said Fred Loya is the worst to deal with

Agent driving bad. Saw why on phone and laptop in traffic. Id number on car was 2467 called a store to talk about was put on hold and transferred 4 times holding each time 10 min

The worst insurance company in Texas. Fred Loya should be Fred Liar. They're worried more about money than their customers.I have waited on my deductible for over 3 months. I even brought them the police report showing the other driver at fault. Now her insurance policy is no good. Jose Gutierrez is the worst. I have waited over 2 days now for a call back. Claims Supervisor Britney also a big liar. this insurance company is garbage.... Stay away from Fred Liar Loya. They will do everything in their power not to pay your claim or deductibles. I have called everyday this week with no success. Garbage.....Garbage....Garbage

Charles Guilbeau Claim #595-5319 832-869-3141

HORRIBLE HORRIBLE CUSTOMER SERVICE IN THE SAN BENITO OFFICE. IT IS A SHAME THIS COMPANY CONTINUES TO OPERATE. THEY HIRE THE MOST UNPROFESSIONAL AND RUDEST PEOPLE.

what she states in her paperwork it's wrong for her to asum things and not ask us but that is insane we are barely makeing it and I want my money back that she charged us the difference on our normal monthly payment

Multiple calls to get estimate done on my vehicle. Messages/requests not being sent to adjuster. Next step is CO Department of Insurance.

I live in San Diego CA was leaving from a work site 60+ miles from San Diego April 19th when i was hit by a vehicle changing lanes. Vehicle was damaged and barely drive-able. Other vehicle attempted to flee scene. I followed until the car due to damage stopped and driver vehicle got out and ran even after I pleaded with him not to. Several witnesses saw the driver flee and gave statements to the police who arrived cited the other her driver hit and run. I filed report with my insurance. Took videos and photos, the other drivers insurance was unknown.

When I returned I inquired with my insurance who advised the vehicle was insured by Fred Loya and they had reached out with no response thus far. So I called and spoke to a rep who took down my information and stated that they would send…

I had one of Fred Loya customers jam to the back of my car while I was at a stop sign. I called the claim in on 11/19/2015. I called customer service on 11/20/15 to see what was going on with the claim, and to find out the protocol so I would know the lead time, and I got someone by the name of Stephanie based out of a Michigan call center. She was rude from the start, If I asked any questions or said anything to her she would laugh at me. She stated that my policy had not been looked at. She mentioned that it was pending, because the Fred Loya policy holder opened the policy in the state of Michigan, she asked where I had the accident.

I told her it was in the state of California. She then said that they first had to get a hold off the policy holder and the driver. Stephanie stated that…