Motel 6 Complaints Continued... (Page 4)

310+ reviews added so far. Upset? Call Motel 6 corporate: 1-800-557-3435
40

Myself and my oldest daughter both booked rooms ( 219 and 211) at the Columbia Mo, Motel 6 on the dates Dec 18 and 19 mainly because of the indoor pool. When we went to the pool room it was very cold, maybe around 65. The water was freezing cold. Myself, and my 3 daughters ages 17, 21, and 23 all tried to go in the water but only got into as far as our knees because it was so cold. I asked other people staying they and they all agreed with us that the water was way to cold to swim in.

The staff would not do anything about it and was rude to us. Also I asked for a room that did not allow pets, we found cat and dog hair in the room. I only saw 1 roach so that wasn't to bad. The rooms smelled like smoke. People next to us had dogs barking during the night and we smelled marijuana smoke the first night there coming from a close room. The staff was not helpful and rude to us. I will never go to that Motel 6 again and may not go to any if the service is this bad in all of them.

40

My husband and I rented a room for 2 days on Nov 27th and 28th. The heat didn't work stayed on cold and wouldn't shut off unless you unplugged it. they new that because it was unplugged. Very dirty behind the bed tables. Hair and dirt in dressers. Hair in bathtub when i went to take a bath. When i I went in I went to go to bathroom there was a cigarette in the toilet. Smoke detector was hanging from the ceiling. Owners did not smile, or talk to you. Not very nice employees. The whole place was dirty The worst motel 6 I ever stayed at. They gave motel 6 a very bad name and I will let everyone know about my stay. I hope the corporate office for Motel 6 reads this complaint so that they fix the problems here for future customers like us.

20

Motel 6 customer service kicked me out because the general manager alex patel told her i had too many dogs (4) and too big a size...i have been staying here for years and today they found out i had four dogs. They have seen me walking them before and never had any problems....they are educated pit bulls who are very clean and i keep them in line as to not get out of line....never caused problems here or any other motel 6. So i should get a lawyer for "false advertisement" cause on t.v. and radio the commercial says "pet friendly" not only to chihuahuas size dogs. Owners have pride in their dogs to behave when using motel 6. I have never seen any unruly animal in my years staying at different chains. The best motel 6 is the chula vista one where is really pet friendly and never have had any problems.

60

My husband had a colonosphy in January of 2013. on the way home from seaside heights on rt 95 exit 8 we had an emergency, my husbands seal started to leak . I pulled off exit 8 on 95 and pulled into motel 6, I explained to the clerk at the desk, our situation, said I only needed the room for less than 1/2 hr or less, so that my husband could change his seal, and be on our way. we even used our own wash cloths. the clerk charged us full price + tax. They were indian (COUNTRY OF India). I politely explained again that we would be out in less than1/2 hr or less , he just said credit card, and than asked me for my drivers license. I said you r kidding, you are charging me full price for 20-to 30 minutes, no comment, when I was taking my husband into the room the clerk actually came out to watch us. What has happen to common decency?

40

Called Motel 6 corporate office on July 22nd and reserved a smoking room for July 25th and 26th for 2 adults. We arrived around 3:00 p.m. on the the 25th and they had no smoking rooms available. Manager said hold on we have a "NON-SMOKING" room that someone has smoked in and we can't get the smell out of it. We got to the room and the carpet had stains in it and it was wet/moldy smelling as if it had been "tried" to be cleaned. We sprayed body spray everywhere and dealt with it. We left the room early on the 26th to explore the town and came back to the room around 1:00 p.m. to take a shower and there had been no room service. We went to front desk and asked same "Manager" for fresh towels because she said it would be a couple hours before room service.

We took showers then left again. Returned around 4:00 p.m. and still no room service. Went to front desk and asked male attendant for fresh towels. My wife went to front desk in the morning and requested new towels and complained about service. Female attendant got real snippy and stated that we didn't push the "zero" button on the phone for room service so that's why we didn't get any room service. We told her that we spoke directly to the manager twice the day before for room service and she never mentioned pushing the zero button and she said that room service would be there later. We stayed 2 nights in a smelly musty moldy room with no room service at all and dealt with a snippy front desk attendant.

60

I was charged twice for the same 3 nights, June 7, 8 + 9, 2015 at Motel 6 Santa Rosa South and Motel 6 Santa Rosa North. Now how can I stay at 2 Motel 6's in the same 3 nights? I should get a refund. I feel this was handled unscrupulously and the attendant at Motel 6 Santa Rosa South said "Yes it is," when I asked "Is this Motel 6 Santa Rosa North?" My former booking company Hotels.com won't refund me since Motel 6 Santa Rosa North already charged them.

I told the clerk at Motel 6 Santa Rosa South which the clerk agreed it was (clerk initials LO) that I didn't want to get charge 2 times or anything like that and he said he just needed to run my credit card to verify it is me. If you check your records you will see I was charge at 2 Motel 6's for the same 3 nights. I believe the honest thing to do is refund me for the duplicate charges. I am going back up to Santa Rosa in September and hope I can trust you by then. If I have to pay over $120 per night I'll go some place more plush.

40

I had a soda and it spilled. So i cleaned the mess with 2 h and towels. The front desk called my room and told me I stained the towels and would be charged 50.00 to replace them. I said no your not show me your laundry room as i use to work in the laundry room best western in hood river. They said you cant come in here. I told them to bring them to my room i would clean them. They did bring them along with 9 more. I cleaned them all. The fro B-) t desk called again and said not good enough. I asked if I should go buy them new towels as i was not going to be charged 50 for 2 towels. And why bring me 11 when2 were bad. Anyway that was the end that. Then i told them they needed to have the xxx maintenance guy clean the air filters as they were very bad. I have asthma and couldn't breath very good. So i cleaned it.

It was very warm so i asked if we could use the Motel 6 pool, not ready yet. What a disappointment. I am homeless disabled retired from sprint telephone this was my o B-) e treat a month to relax. I sent you the complaint. Now when I go to get a room they are full yet the person that came in behind me with no reservations and got a room. The desk clerk told me they would always be full for me. Sorry that is how the system works. U complain u cant stay. I love it there please let me stay. I will try very hard not to complain anymore.

20

No clean towels. I had to go to the desk everyday to get more towels. Dirty bathtub. Cat treats in the vent of the air conditioner. NO maid service. Bed mattress slid off platforms. Wheelchair accessible room is on the 3rd floor. Elevator smelled like urine. Luggage carts had bent wheels. No dresser. Phone didn't work. Had to find a friend to borrow a shower chair from. I was visiting from out of state. No place in the bathroom to set personal items. Had to get a large garbage bag from front desk to empty our daily garbage in since we had no maid service.

I am in a wheelchair and will be filing a complaint to the American Disability Act as well. The worst service I have ever seen! We stayed at 7712 Potawatomi Trail in Rockford, IL 61107 on May 15 -18, 2015 under the name Mary Watson

20

Motel 6 has a very rude and inconsiderate owner. There is a significant problem with Verbal Aggression from the owner. He is from a different country, and it is understandable that he might speak a little louder than most. However, there is more anger in his voice when speaking to me about a simple problem. I also feel as though he targets African Americans. Another African American woman and her family had to call the police due to this man yelling at them over the phone and in person rather than simply explaining the issue. I have been staying at the Motel 6 almost 3 weeks and have had visitors come and go. He asked me to have them check in and out, and that is what I have been doing. Due to my inability to leave my room after certain hours, I have family members visit me here. Now this man is saying that I have too many visitors checking in, and he is going to charge them 5$ to visit me... In the three weeks I have been here I have ONLY had three people check in, and one who did not due to my unawareness of this rule.

60

Last summer I had an awesome trip in Los Vegas in Motel 6. Luxurious rooms, user-friendly infrastructure are very comfortable to stay in. Motel 6 is the brand for it's hospitality. It also has good food on the menu list, AARP discounts, free stay for kids (age under 17years),free WIFI, option to keep our pets, spontaneous support and many more to avail. Active and retired military people are eligible for a 10% discount. If you are going to plan for the best lodging services, please reserve Motel 6 online right away.

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