Motel 6 Complaints Continued... (Page 4)310+ reviews added so far. Upset? Call Motel 6 corporate: 1-800-557-3435
Myself and my oldest daughter both booked rooms ( 219 and 211) at the Columbia Mo, Motel 6 on the dates Dec 18 and 19 mainly because of the indoor pool. When we went to the pool room it was very cold, maybe around 65. The water was freezing cold. Myself, and my 3 daughters ages 17, 21, and 23 all tried to go in the water but only got into as far as our knees because it was so cold. I asked other people staying they and they all agreed with us that the water was way to cold to swim in.
The staff would not do anything about it and was rude to us. Also I asked for a room that did not allow pets, we found cat and dog hair in the room. I only saw 1 roach so that wasn't to bad. The rooms smelled like smoke. People next to us had dogs barking during the night and we smelled marijuana smoke the first night there coming from a close room. The staff was not helpful and rude to us. I will never go to that Motel 6 again and may not go to any if the service is this bad in all of them.
My husband and I rented a room for 2 days on Nov 27th and 28th. The heat didn't work stayed on cold and wouldn't shut off unless you unplugged it. they new that because it was unplugged. Very dirty behind the bed tables. Hair and dirt in dressers. Hair in bathtub when i went to take a bath. When i I went in I went to go to bathroom there was a cigarette in the toilet. Smoke detector was hanging from the ceiling. Owners did not smile, or talk to you. Not very nice employees. The whole place was dirty The worst motel 6 I ever stayed at. They gave motel 6 a very bad name and I will let everyone know about my stay. I hope the corporate office for Motel 6 reads this complaint so that they fix the problems here for future customers like us.
Motel 6 customer service kicked me out because the general manager alex patel told her i had too many dogs (4) and too big a size...i have been staying here for years and today they found out i had four dogs. They have seen me walking them before and never had any problems....they are educated pit bulls who are very clean and i keep them in line as to not get out of line....never caused problems here or any other motel 6. So i should get a lawyer for "false advertisement" cause on t.v. and radio the commercial says "pet friendly" not only to chihuahuas size dogs. Owners have pride in their dogs to behave when using motel 6. I have never seen any unruly animal in my years staying at different chains. The best motel 6 is the chula vista one where is really pet friendly and never have had any problems.
My husband had a colonosphy in January of 2013. on the way home from seaside heights on rt 95 exit 8 we had an emergency, my husbands seal started to leak . I pulled off exit 8 on 95 and pulled into motel 6, I explained to the clerk at the desk, our situation, said I only needed the room for less than 1/2 hr or less, so that my husband could change his seal, and be on our way. we even used our own wash cloths. the clerk charged us full price + tax. They were indian (COUNTRY OF India). I politely explained again that we would be out in less than1/2 hr or less , he just said credit card, and than asked me for my drivers license. I said you r kidding, you are charging me full price for 20-to 30 minutes, no comment, when I was taking my husband into the room the clerk actually came out to watch us. What has happen to common decency?
Called Motel 6 corporate office on July 22nd and reserved a smoking room for July 25th and 26th for 2 adults. We arrived around 3:00 p.m. on the the 25th and they had no smoking rooms available. Manager said hold on we have a "NON-SMOKING" room that someone has smoked in and we can't get the smell out of it. We got to the room and the carpet had stains in it and it was wet/moldy smelling as if it had been "tried" to be cleaned. We sprayed body spray everywhere and dealt with it. We left the room early on the 26th to explore the town and came back to the room around 1:00 p.m. to take a shower and there had been no room service. We went to front desk and asked same "Manager" for fresh towels because she said it would be a couple hours before room service.
We took showers then left again. Returned around 4:00 p.m. and still no room service. Went to front desk and asked male attendant for fresh towels. My wife went to front desk in the morning and requested new towels and complained about service. Female attendant got real snippy and stated that we didn't push the "zero" button on the phone for room service so that's why we didn't get any room service. We told her that we spoke directly to the manager twice the day before for room service and she never mentioned pushing the zero button and she said that room service would be there later. We stayed 2 nights in a smelly musty moldy room with no room service at all and dealt with a snippy front desk attendant.
I was charged twice for the same 3 nights, June 7, 8 + 9, 2015 at Motel 6 Santa Rosa South and Motel 6 Santa Rosa North. Now how can I stay at 2 Motel 6's in the same 3 nights? I should get a refund. I feel this was handled unscrupulously and the attendant at Motel 6 Santa Rosa South said "Yes it is," when I asked "Is this Motel 6 Santa Rosa North?" My former booking company Hotels.com won't refund me since Motel 6 Santa Rosa North already charged them.
I told the clerk at Motel 6 Santa Rosa South which the clerk agreed it was (clerk initials LO) that I didn't want to get charge 2 times or anything like that and he said he just needed to run my credit card to verify it is me. If you check your records you will see I was charge at 2 Motel 6's for the same 3 nights. I believe the honest thing to do is refund me for the duplicate charges. I am going back up to Santa Rosa in September and hope I can trust you by then. If I have to pay over $120 per night I'll go some place more plush.
I had a soda and it spilled. So i cleaned the mess with 2 h and towels. The front desk called my room and told me I stained the towels and would be charged 50.00 to replace them. I said no your not show me your laundry room as i use to work in the laundry room best western in hood river. They said you cant come in here. I told them to bring them to my room i would clean them. They did bring them along with 9 more. I cleaned them all. The fro B-) t desk called again and said not good enough. I asked if I should go buy them new towels as i was not going to be charged 50 for 2 towels. And why bring me 11 when2 were bad. Anyway that was the end that. Then i told them they needed to have the xxx maintenance guy clean the air filters as they were very bad. I have asthma and couldn't breath very good. So i cleaned it.
It was very warm so i asked if we could use the Motel 6 pool, not ready yet. What a disappointment. I am homeless disabled retired from sprint telephone this was my o B-) e treat a month to relax. I sent you the complaint. Now when I go to get a room they are full yet the person that came in behind me with no reservations and got a room. The desk clerk told me they would always be full for me. Sorry that is how the system works. U complain u cant stay. I love it there please let me stay. I will try very hard not to complain anymore.
No clean towels. I had to go to the desk everyday to get more towels. Dirty bathtub. Cat treats in the vent of the air conditioner. NO maid service. Bed mattress slid off platforms. Wheelchair accessible room is on the 3rd floor. Elevator smelled like urine. Luggage carts had bent wheels. No dresser. Phone didn't work. Had to find a friend to borrow a shower chair from. I was visiting from out of state. No place in the bathroom to set personal items. Had to get a large garbage bag from front desk to empty our daily garbage in since we had no maid service.
I am in a wheelchair and will be filing a complaint to the American Disability Act as well. The worst service I have ever seen! We stayed at 7712 Potawatomi Trail in Rockford, IL 61107 on May 15 -18, 2015 under the name Mary Watson
Motel 6 has a very rude and inconsiderate owner. There is a significant problem with Verbal Aggression from the owner. He is from a different country, and it is understandable that he might speak a little louder than most. However, there is more anger in his voice when speaking to me about a simple problem. I also feel as though he targets African Americans. Another African American woman and her family had to call the police due to this man yelling at them over the phone and in person rather than simply explaining the issue. I have been staying at the Motel 6 almost 3 weeks and have had visitors come and go. He asked me to have them check in and out, and that is what I have been doing. Due to my inability to leave my room after certain hours, I have family members visit me here. Now this man is saying that I have too many visitors checking in, and he is going to charge them 5$ to visit me... In the three weeks I have been here I have ONLY had three people check in, and one who did not due to my unawareness of this rule.
Last summer I had an awesome trip in Los Vegas in Motel 6. Luxurious rooms, user-friendly infrastructure are very comfortable to stay in. Motel 6 is the brand for it's hospitality. It also has good food on the menu list, AARP discounts, free stay for kids (age under 17years),free WIFI, option to keep our pets, spontaneous support and many more to avail. Active and retired military people are eligible for a 10% discount. If you are going to plan for the best lodging services, please reserve Motel 6 online right away.
A room next to the laundry room which operates all night makes for a very poor sleep. So noisy.
Motel 6 reno nv Virginia plumb
The manage John was very rude to me when I paid the second night when my mom went into the office to ask for room service he got mad and pounded on our door saying false accusations about the house keeping saying maxican he didnt like us because we are half maxican. He walk away saying Last time we can rent there. He very tyrannical and to the tenets everytime I go the office he's arguing with tanets because they want there refund. The rooms are filthy and if we say anything to the office about it. He will get all trynnical about it. Everytime he have to pay its at night to dodge him do to his abnormal behavior. He does not Need be working there. If even accused us breaking into the room I confront him and the other manager look him like told him to stop talking. I have alway rented from motel 6 but never like his. When we check us out he said we can never rent there again.
I am currently staying at the motel 6 in hobbs new mexico. This has to be the most WORST motel 6 i have ever stayed in. We are in a non smoking room. Smells like smoke. The door to the closet where clothes can be hanged is missing. The AC is unbelievably loud and has mold looking spots on it. The towels are disgusting looking. Im glad i brought my own. There are holes in the walls and there is a towel hanging up as a curtain with grey masking tape in the bathroom. Food was not cleaned out of the frezzer part of the mini fridge and the whole room smelled of sour mop and smoke. I paid $164 for 2 nights and i am wanting to be compensated in some way of a partial refund or a whole refund. Looking at the pictures from the website for this place the only thing that was correct was the colors if the room and sheets. I have pictures of everything as it was when we booked in. I stayed because i have no other resources or funds to find a different motel. Please help me with this issue.
Filthy at Findlay Ohio location and Bed Bugs at Gainseville Georgia location, horrrrrible experience(s) !!! Hugely disappointed in the locations I stayed. I have multiple photos demonstrating just how filthy the room was in Ohio and the numerous bites on my hands, head and stomach just to mention a few !!!
I have a few complaints about motel 6 in Bordentown N.J. I have stayed here on 2 different occasions. The first time was less than a year ago Ivowed that I was going to file a complaint but then never did. My main complaint from that stay was being refused towels. I reserved the room for 2 days on the second day I went to the office and asked for more towels. The lady asked me how many guests were staying I said 2. She proceeded to tell me we already had gotten 2 towels and was refusing to give me more towels. I then got furious and had to get out of character for her to finally give me more towels. This is a problem I have never been refused towels at any motel or hotel. Not to mention the room didn't come stocked with the regular amount of towels. I know establishment is privately owned but nonetheless it represents the Motel 6 name and therefor should operate as such. My most recent stay when making reservation noted special request of at least 4 towels which were't in the room. I did ask for them and was given the extra towels without incident. The cleanliness needs some serious improvement to say the least. Besides that my complaint is with the upkeep of this motel 6. I've stayed in many different motel 6's but never one so horribly maintained. They really need to invest in a new housekeeping staff, repairs, and renovations I didn't complain to management who live there in the office because I had been driving 8 hours and was due to get married at 9 a.m. after arriving at 3 a.m.. I will attach pictures and you will see for yourself. !!!HAVE MORE PICS BUT COULD ONLY ATTACH 5!!!!
I reserved a room, i was treated with a bad attidude immediately . I went to room to find no microwave or fridge, which were part of amenities published online. I had traveled 1800 miles wanted shower and bed, although its just afternoon i needed the rest. I get all my gear in and get ready to.....knock knock bang bang " can you move you truck, we are getting ready to paint ." Not only do i have to move my truck but a paint crew listening to rap oitside my door. No offer to make it right except i xan repack and go to another room....NOT HAPPY
The housekeeping keeps making me com0lain and they thought i tried someone and they keep bangning and kicking and screaming can you tell the minnesota twins to win
Place is dirty. Staff is rude. Tweekers and unregistered "guests" going in and out..Make a complaint at the front desk and I'm the problem. Definitely will not be returning.
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When we arrived to check in, there were no two Queen beds available. We arrived at 2:50 p.m. I was told that I would have to wait 30 minutes to get a room. I went back at 3:30 and there was still no room ready for me. I was told to come back in a half an hour. I went back at 4:15 and they still didn't have a room. Finally the front desk person started questioning about a room for us. We got the room at around 4:20ish. If check in is at 3:00 p.m. why don't they have the rooms ready??? You are expected to check out on time, 12 p.m.
We have recently lost our apartment building to a major disasters fire that was not our problem or cause we had called your facility in Saint Paul Minnesota to find a safe place to stay and hope to get the same rate that the general manager had given us the first week we were here however after that week we were told that it would be 350 to 375 a week even after we lost everything in the fire and we have been nothing but quiet honest respectful tenants of our room being rented we have complied with everything we were told no smoking no drugs no loud noises no disruptions and yet we were told that we would be given the same rate as long as we kept paid and I have I have discussed continuing our stay here however we were told that the price would go all the way up. The Red Cross helped us for some time for about three or four days and now we have to come out of pocket to pay for a place that has no microwave no refrigerator and extremely loud people throughout the building not complying as we were told. We need to have something done or we will make sure that this motel is reported for mis-information and telling us they would be able to help us in this crisis we are dealing with. I don’t know what ur policies regarding this are, but how is anyone supposed to relax when there is constant marijuana throughout the building and horrible cigarette smells continuously coming in through our bathroom. We are not trying to cause trouble, simply trying to re-coop our lives during this trying time we are dealing with. I would like someone to contact me regarding this experience, preferably someone who can help us resolve this immediately!!! We are here u until Tuesday morning and then have no place to go due to non-compliance of the deal we were initially given. Thank you and I look forward to your urgent response regarding this matter and/or violations being ignored. Please contact me at6517557613 or firstname.lastname@example.org
On the 3rd of April I checked into MOTEL 6 on H St in Lompoc, CA., checking out on the 9th. Almost immediately, not only harassment started, and stalking. I am presuming it was from drug dealing because they would not move away from door. We had one African American who circled the building from 11 AM to 6PM,, like with stalking. I would have left, except I was too I'll with a very bad cold from the fall out from the last fires. I did email your customer service, and told Moses on evenings.about the stalking, and of course, about being harassed
by name calling. Unless I,get reimbursed either with credit or money, I will make sure it is well advertised what is going on there.
My complaint is tin foil on Motel 6 I made up a whole bunch of lies and stories about what we were not doing very rude she had told us that we were disgusting people and disrespectful people that is not true she said that we were bothering him housekeeping for money. That was nothing to you that we were bothering customers for money and we had to leave before she goes to Cops so when we left me and my family I have three little ones four year old 8 year old on a nine-year-old that day we had to stay at the park and we slept at the part for the whole night cuz we have nowhere to go we have taken all our stuff from one city to another city dragging it cuz we didn't have no vehicle take a two and a half hours to get to where we got to go on foot with three big old luggage and three little kids general manager calls his back so we can come back she apologized for employees action Come Back Inn started again employment at the line that she was threatened felt run for her life my two little kids asking for toilet paper she said we could not get no more toilet paper cuz we ready have power supply for today based on my knowledge I believe you're entitled to get as much toilet paper as we want cuz we're paying for the room so she had called the cops on us now my kids are dramatizes scared that they may take your dad to jail I lost my wife she passed away two years ago so now they going to have the cops come over here and stand for over toilet paper something has to be done the general manager is not doing nothing about it so I'm writing to you guys hopefully you guys can do something about it cuz general manager is not doing nothing about she's not listening to my words or listen to anything what I have to say I have sent her a video of wild hurting for you I was asking and she still not taking action about anyting please I need you guys's help
I checked in at 6:30 pm. The room was apparently cleaned-no trash, supplies like soap and toilet paper replenished, no odor, beds made up. I went out for supper and brought take out back to the room. When I turned the covers back to get ready for bed at 9 pm there was a shit stain on the sheet! I called the desk and wanted the bed cleaned. The person working the desk said she had no clean sheets, no key to the laundry room, no home phone number for the manager. When I was adamant about the sheet situation- I will not sleep in sheets stained with shit, she refused a refund. When she offered to change rooms she also mentioned that she would charge an additional fee. Finally she rescinded the additional fee.
But I am still angry. I will report to Albuquerque health department tomorrow.
I have contacted the Motel 6 in Davenport front desk to give the manager a message 5 times in the last year to fix the fence attached to their property line and I have never received a message back from the manager. I then called the Motel 6 coorporate office and was told it would be taken care of last fall. I have attached a picture of the fence and I hope this situation will be taken care of as soon as possible. The store number is 4634.
Stayed in Motel 6 Whitby On business. On April 08 -10 2019. Stayed in room 316. Told front Desk Tuesday Morning Toilet plug., Can back to Room After work, And notice a Used Condom in Garbage can , Gross ???
I had to Call Manager , and Complain, HE DID EVEN CARE >
I should have put Stop payment on my VISA
I will NEVER stay There again , or any of you Chain Hotel, . I usually stay at Choice Hotels,
I have pictures to Prove it.
The location in Joliet off of I80 is horrendous and rude!!! They didn’t provide a remote until our 2nd night then when we checked out I get two blocks away and they run my card for a pillow. I called there immediately and I was told to come back so I went back Only to deal with some young punk who refuse to do anything to help me after I even offered him to go look in my car. He called his manager and speaks their Indian language which is also rude and I’m Santa way again telling me to call the manager and the next day and the manager says you have to report to five days for Credit all for an issue that is not my responsibility the housekeeping fell short on supplying an extra pillow and I am being held responsible cool that you’re completely uncooperative and rude. I should’ve been given my money back immediately. Whoever is in charge of this location needs to see to it that I get my money back. Here’s my phone number7086749720
The motel 6 off loop 12 and 35 in Dallas Texas has a issue with bed bugs we were move from room we got first cause the bed had baby bedbugs then moved to a different one that had adult bedbugs we told the desk if we could get another room cause we got no sleep being bit all nite we took pictures.she was rude said she give us only have our money back.
I came here on 4/3/19 from the time I came here I pacifically specified that I would do my own housekeeping in my room I reported it to the front desk also to housekeeping OK started on Saturday someone came up to my room three times and put the key in the door and open my room door while I was sitting on my bed with no shirt on due to complications of my breast I don’t think is right came back today they called they self cleaning the room but I am going to post the pictures of this rain that supposed to be clear because I’m trying to figure out why do they keep coming to my room opening my door I feel like a sexual harassment or somebody’s trying to do something that they don’t supposed to be doing and is stealing some of my belongings was open when I got back so right now I’m just searching to see what is missing and what’s not missing I have so much stuff here I can’t really pinpoint it right off but nothing was done in my room for them to be here so I will be contacting corporate as well and if Call 911 that will be done in the morning as well and he understands what is going on with this dirty ass linens on my bed that was made up LOL not a joke on y’all now
On Oct. 25, 2018, I made a reservation at the Motel 6 East Madison, Wisconsin, for Saturday, April 6, 2019. I made the reservation online through hotels.com. In the notes section of the reservation, I cited that we needed a first-floor room due to us having a pet and my husband being disabled and not being able to maneuver steps. On the Tuesday before that Saturday stay, I called to ask if we could have room 106 because we had stayed in that room the previous weekend, and it fit our needs perfectly - first floor, large bathroom for my disabled husband, nice flooring, clean, quiet, close to the entrance for our dog and for carrying in luggage, etc. I was assured we would have that room. When we arrived on April 6, not only was room 106 not available, there were no first floor rooms available. The employee read my notes from the original booking citing my exact need for a first floor due to my husband's disability. To say the least, I was furious. I asked how they were going to take care of this situation and accommodate a disabled person. Everyone claimed that they could not do anything. I asked them how they expected my husband to get up the stairs. They did not have a response. I asked how they were going to compensate us for their error. I was told that they could not compensate us. I asked to speak to the property manager. They told me she was not available but was in the building. I asked that she be sent to my room as soon as possible, so I could discuss this with her. She never came to talk to me even after calling the front desk to remind them. Her name is Paula. Since we had no other option that night, other than sleeping in our vehicle, we took the room on the second floor. My husband was in pain that evening and for the next 2 days and nights from having to climb those stairs multiple times. The second floor smelled horrible, was loud, had barking dogs in the rooms that barked in the night often, and was dirty. My husband was barely able to get into the bathroom because the door was so narrow. The bathroom itself was tiny. The next morning I asked to speak to Paula and was told she was not there. I reiterated my complaints to that staff. Other than apologizing, they did nothing to compensate us. I called to talk to Paula on Monday. She was not there. I asked when she was expected on Tuesday. I was told 9:30, but she comes and goes. I called today at 11:50 to talk to her. I was told she was still not there. I asked when she would be in, and the employee said she did not know. It is clear that she is avoiding me. I gave the employee my number and told her that I was going to be contacting corporate with my concerns. We are incredibly upset about this situation. It is illegal to deny a disabled person accommodations - especially when it was clearly defined in the notes at the time of the reservation. I am expecting to be contacted regarding this issue and for some form of compensation for this nightmare.
Hi, I would like to make a complaint about the Motel 6 in Pinole, CA. The motel had the lights off during the nighttime which you couldn’t even see anything. The Morning I left which was April 8th my girlfriend was walking to get our stuff into the car and since the lights were still off she couldn’t see and tripped and fell and hurt her ankle and scrapped her knee. Her ankle seems to be fine but it could’ve been bad they should’ve had the lights on anybody could’ve gotten hurt.
Room was very dirty carper stain comforter looked very old and word I very dissatisfied with the quality of house keeping I really think I overpaid for room asked to be given another room or refund I was toldthis was the not an option
I made reservations on line. When we arrived I was refused a room because I have a service dog over 10lbs. He repeatedly ask for documents. I even pulled up the ADA laws for service dogs and showed him. He said no no I don't care. I can't believe the hotel's in Texas evidently don't understand that this is a federal law. I expect to hear back from you. If you don't want to talk about this I'll just call an attorney.My email email@example.com
At first was told I could check in at 5am and stay all day. Now they harrass us and knock constantly at the door.
Horrible experience, needed smoke free room and room reeked of cigarettes. Even had a plastic bag tied over the smoke detector so people could smoke in room. One of our group wanted to sleep so we asked at front desk if we could get clean towels and a clean blanket as one smelled so strong of cigarettes and was told they were just collecting soiled ones to be cleaned and to pick up clean ones when we returned from our event I notified her that we would be returning late and was told no problem when we got back the man was very rude said there are no clean towels and nothing he could do that it wasn't his problem I'm angry cuz we really needed to take showers after our day at the zoo the whole reason we rented a room was to be able to take showers and rest before a very long drive
My daughter rented me a room at motel 6 on wadsworth and 6th ave. Denver Co. The ladies at the front desk were rude and sarcastic in thier tone when attempting to speak in a polite manner as most customer service genuinly do. They dont wear name tags in order to identify them. One is the front desk clerk the other a manager day shift. The first problem was that the washer didnt spin my clothes, they were sopping wet. Very calm and kind voice, since i could already see they with rude mean poeple, i ask for a refund to wash my clothes in the washer that works. She raised her voice at me and argued with me for 10 minutes then refunded me. The door to the laundry room didnt work. And i had already gottin a second key. She said it was the key and replaced it again. She said i would be charged for a thiird key if i would need one. The mantance man let me in and said he would tryto fix the door lock. Why would she charge me for a key i didnt need replaced it was the lock. Then on the 4th of April 2019 my boyfriend brought me lunch. She basicly harassed him about being there but said nothing to me. The next day Friday the 5th of April 2019 he brought me lunch again for work. From 3 to 11pm i work. While he was walking up a man from another room was someone he knew ask if we would chage his phone as he was arguing with his girl friend and wanted to go. We chaged it and 15 minutes later he k ocked on the door we handed him the phone at the door and he said thanks and walked away. Immediately the phone rang and the lady, once again sassy and rude tone of voiice, told me that i had 2 unregistered poeple staying in my room that i would have to payfor them now or leave. I was like wait no and tryed to explain my situation when she interuped me continuously then told me to come to the office so i did. And she said any guest must registrar at the office even if they dont stay and i said" i didnt know that". no one said that the day before. Thats when the other rude women came out yelling at me. I told her im not used to being talked to like this. She said she doesnt know what games im playing but i better get out of her motel. I said not untill you refund my daughter. The cops were there becuase they were kicking out another man for asking for his money back when the same washer left him with sopping wet clothes as well. I ask you why didnt they call the owners of the equipment and put in a work order and put a out of order sign up? Im convinced they are running a scam. By kicking as many poeple out as possible keeping as much of the moneys that should be refunded and getting bounuses for make the company more money this way. Please look into it straight away as the women should be let go. New management put in place. Also i expect to hear from you regaurding my complaint and to know what was found and what wad done about it. It has a bad reputation of kicking people out and im convinced this is why. I will refrain from going to the media at this time untill i hear from you.
People threatening my life management wasent helpfull or was police ... they banged onn my door for 30 min and called my roommate from a mother room threatening to. Dreak door. Down.
Worst motel experience ever! Just needed a bed and shower so we didn't expect much. But we didn't expect it to be this bad. If it wasn't so late and we hadn't just come from an urgent care visit we would have left immediately. While I was checking in, my Husband was approached by a panhandler at the car even though there was a security guard walking around outside.
The room was disgusting! Stains everywhere, dirt on everything. We slept in our clothes under the sheets - at least they were cleaner than the bedspread - even though there were cigarette burns on one of the sheets. TV didn't work - shocking. I was afraid to sit on the toilet and taking a shower was way out of the question!
There was no phone in the room so we couldn't even call the front desk to request another room and I was afraid to walk back to the office. We left at as soon as it got light out.
Been staying at the Motel 6 located at 258 Harry Lane Blvd Knoxville TN 37923 for the last month. I've spent my entire tax check for my family to stay here. Since being here we've had to make multiple noise complaints to the office. They continue to put very loud and obnoxious people next us. When we have complained about the noise the staff at the office at night and the day shift desk person who's name is Candy threatens to kick us out. The people have literally kept my family and I up all night. The past two nights 4-2-19 and 4-3-19 we were kept up all night long. If I could get a return phone call my number is 865-443-4931. Thank you.
Hi... I'm a housekeeper at Motel 6 I had a problem yesterday where the headhousekeeper cursed me out Mrs. Mary cursed me out. I have 3 witness where she cursed me. I told the GM but nothing was did about it. She also was intoxicated.. It's alot going on at Motel 6 Vicksburg, Ms yall need to know about.. She also told one housekeeper to file sexual harassment on a maintenance guy. Something that happen up here that u all need to know about.. I use to be headhouskeeper but I dropped down due to they were unorganized... Could u please give me a call at 601 415-8074 or email me at firstname.lastname@example.org
Checked in March 21 2019 left March 22,2019 Motel 6 Merced,Ca 1983 E Childs Ave. My wife and always choose Motel 6 when traveling because the rooms are always clean. However this stay was not as pleasant. First the TV remote was missing, after my 3rd trip to the office I got one that worked. In the mean time my wife saw that there was a smoke alarm but the batteries had been removed. Upon entering the bathtub/shower I fell, the shower floor was slippery with a slick residue. Next morning I brought my fall to the attention of the front desk clerk and told her about the slick bathtub/shower floor. At this time I let her know the smoke alarm did not have batteries. She mentioned the batteries were missing because the smoke alarm was soon going to be replaced.
Needless to say I was disappointed with our stay.
Safety issues should not be overlooked hopefully you will contact this location and make them aware how important it is to have a safe room for your guest.
Thank you for looking into this and your quick response.
How do I get my money back after it went through on the card I need to put back on my card
While checking in motel 6 san diego hotel circle on sunday night 3.31.19 I walked in the lobby and first asked if there was a near by men's room. The skinny afro American female rudely told me "THERE'S A HOTEL DOWN THE STREET THAT YOU CAN USE." I told her I had a reservation here. She didn't change her tone and was rude throughout the process. Never wont stay at Motel -6.
Skipped 3 days in a row for room service. There is one specific employee who if very rude I believe she works nights yesterday I went down before work to ask for towels to shower never came my finance went agin after I left for work asked agin never came asked agin before I got home never came and I had to go all they way back down after working all day to get a towel. The same rude lady is trying to tell me I have to have a kensl for a service animal Iv spent a lot of money here the past few nights and was wanting to do an extended stay but with all the problems Iv had we cshoild be given a free night at very least
I called the one 800 number to make a reservation for one night for the studio six in Anaheim location I was confirmed that I have a bottom floor king size bed room the agent put me on hold and called the location a couple times to confirm that I did have a bottom room location available now I called the one 800 number to make a reservation for one night for the studio six in Anaheim location I was confirmed that I have a bottom floor king size bed room the agent put me on hold and called the location a couple times to confirm that I did have a bottom room location available now however Once I got to the location That same lady in the office who had been speaking to the customer service agent said that she never said she had a room available for me on the first floor I wasn’t on the phone to hear their conversation so I don’t know what they were talking about That same lady in the office who had been speaking to the customer service agent said that she never said she had a room available for me on the first floor I wasn’t on the phone to hear their conversation so I don’t know what they were talking aboutAnd I replied I was on hold and she only called you to confirm our room in the bottom floor And I replied I was on hold and she only called you to confirm our room and the bottom floorSo I continued to complain and ask for a managerAnd she canceled my reservation and said I could not stay at the hotel so I drove an hour Away for nothing and still don’t have a roomIt appears to these people are too easy to miss treat the customers which means that they are being taught in their training camps or rooms upon new hire to treat customers this way
I reserved 1 room for a night and it was after 6pm so later that evening i check my account later i see 2 charges from motel 6 one for $67.20 and one for $80.85 so i call the office and the say well u booked two rooms. I call main office and the tell me that they cant do anything becsuse independently owned Motel 6 so long story short I reserve a room $67.20 I get there in the room and I get charged for additional room for 80 85 and I tried to get it back and they won't give it back to me talk about bad service
Made the reservation after 6pm . 1 room for a night and they sad i had book 2 separate rooms one for $67.00 and the second one for $80.85 .also in all the years i have been staying at motel sixs i have never booked 2 rooms i know i cant get my original booking back for $67.20 but the second one for $80.85 . Are you serious!!!! I will never stay at motel 6 again & i will tell everybody i know .....
I had made reservations for 23-30 of March at your location at 5300 ADANSON RD
ORLANDO, FL 32810,
I had called to confirm everything that day, and told them specifically that the credit card on file was not to be charged bc I was using a different card when I got there, I was told not an issue bc night audit get ran sometime after midnight. I arrived at the hotel at 10ish pm to be told they ran my card in file at 6p and because it was declined they gave my room away to walk in bc “people needed rooms” I was livid! I had asked who else had rooms bc it was late and I had just arrived into town, I was told “ your sleeping in your car bc no one has rooms for you it’s spring break” seriously?!? Like wtf (excuse my words) but what kind of service is that!! You honestly want someone to represent your company like that!! I told the 2 desk ladies who were to busy talking to their kids about swimming that I had called n confirmed everything and told them I’d be arriving late, they said not their problem and I needed to leave bc the desk was closing. My jaw dropped like how are you going to treat people like that!!
Sad to say , it must have been a blessing bc I ended up closer to universal at even a better rate than what they were going to give me after explaining to them the chaos I went through.
Your staff needs to be retrained, don’t let their kids hang around in business areas of the hotel and have respect for tourist!
Not a happy customer
ALL of the electrical outlets were so loose they were about to fall out of the wall, very concerned about electrical fire all night long. There couldn't have been even a 6" space on the one side of the bed, and no way of moving the bed, how an older person is expected to get in and/or out of bed was incomprehensible. The only reason we stayed was because it was freezing rain out side and all the motels in the area were full. The worthless bed covering was of no use, had to sleep in our clothes. The television reception was horrible, and most channels tat did some what come in, had NO VOLUME..This hotel was near Tucumcari New Mexico... I can not believe that this establishment carries the name of Motel 6, I understand no frills, but this was way worse than no frills. There was another Motel 6 in Safford, Az. that falls way below the standard of what one would think would carry the Motel 6 logo. Have the standards fallen that far, these were the only Motel 6 we stayed at on our 66 day winter vacation, and I can tell yo for a fact, that I will NEVER even consider staying at a Motel 6, and I will be sure to spread our horrific experiences at the ones we stayed at.....
Stayed at thousand palms location in California. My mom and I were going to a concert. It cost me $153. The area noisey and industrial. It smelled like smoke and there was people begging for money outside our room. I didn't get any sleep. My mom.has a pacemaker and due to the smoke smell was coughing all night. Horrible place. We left there feeling sick. The room was dirty.
This Motel 6 was a disgrace. I have stayed at many in my life and never have I seen such a poor poor room. The wall behind the toilet has mold. Inside the toilet has mold. The paint on the door is coming off. The paint on top of the mini fridge is rusted. The towels were very dingy looking and the had finger nail polish on them. Room stunk to high heaven of smoke. And the price was a rapeing. It is really sad that this place is using your great name. The address is 6015 W I-10 San Antonio Tx and the room we were in was 118. I really hope y’all look into this disgusting place that is representing your Name.
I booked a reservation for my son in law Charles Cowart at your property located at 1310 W. Lantana Rd. My Confirmation # DDCT3C43PWH for 7 night stay beginning 8 Mar thru 14 Mar, 2019.
During their stay, their room was never provided maid service. they had to go to desk for rowels every night, bed were never made, trash emptied one time and air conditioning was inadequate. they asked for room service every time they got towels, but desk clerk ignored their issues. His attitude was very poor, appeared to not care.
After 6 nights, they had enough, and found another motel and refused to stay the last night. They are working at a power plant for a two week job, and would have stayed another week had things been better. At a minimum, I should be refunded the last night ( 14 Mar 2019).
This is unacceptable and I hope you can find a way to improve your operations at this property.
Rev Donald Bresher
After complaining about people trying to gain entry to my room "Ashante" said somthing to a cohort who a day later says i am barred from fullerton motel 6
This was the last room they had for the night when I got in there the floor was all dirty . There was also spray paint on the mirror , hair on the beds , had a very bad smell did not look clean at all . I couldn’t take a shower the towels were used and half wet rolled up like the weren’t had yellow stain and spray paint on it and dirty in the bath spray paint on the tub and hair . Heater / air conditioning was not working right was broken . I’m highly disappointed I paid for 100 dollars for a room like wasn’t even clean .
I called the Motel 6 in Apache Junction Az. to get the rates because we are having a Reunion for Williams Air Force Base Brats. It is important because people are coming from all over the country. I got the rates and put them out on our web site. Where I called to make my reservation a man answered at this location and was very rude. I asked him about a Military rate and he said we don't give any military discounts (rudely) which is not what you have on Motel 6 website. So I asked about any other discounts and he said we don't give any. (again rudely) I said to him I had talked to a lady just a couple days before and she gave me the rates and he said he doesn't care what she said and do I wan't to me the reservation rudely. So I hung up due to the disrespect and demeanor. I asked for the Manager and he said I am the manager. . I couldn't believe that Motel 6 would have such type of employees with such disrespect towards consumers. Feel free to call me at 210-378-6738. Thank's Mike
Within 2 mins of entering our room after our long drive my daughter screams over a big in the bathroom. I went in and found a cockroach. Brought the half smashed bug to the office and they accused me of planting it. Only begrudgingly moved us one room over. The whole situation was insane and the way the staff treated me and my elderly mother was unacceptable. If I hadn't been driving for over 12 hours already I would've gotten my money back and left. But my mother needed to put her legs up and rest. But if you have a bug problem you shouldn't be blaming your patrons
I have been staying with motel 6 for a week and I have had nothing but a great stay til this morning as I had asked my mother to go to the front desk and pay for another night as she's done plenty of times the woman who said she was one of the managers first started asking my mother if she has been staying in my rm with me and she told her no but she does come here with me because she lives out of town and is dropped off in the morning so I can get her to her appointments but I do take her home every evening I even tell the person behind the counter I'm taking momma home and this morning I was accused of lieing about that and she accused me of doing things that the employees have been allowing me to do and this morning I was accused of all the things that the employees told me to do when I would go to pay for the room that I was staying in as I tried to explain to the woman that called me early this morning when I asked her name she would not let me know who she was, after I asked for the corporate office and their phone number and her name she changed her attitude almost instantly 2 days ago I asked for some light bulbs for the restroom and the lights on the wall she told me they had finally arrived and handed them to me so I could install them myself I feel like she would not let me explain anything to her but she kept accusing and insulting me for no reason and she didn't want to hear it from me but I asked her not to yell at me I was 3ft. In front of her than she asked me to step aside to help another costumer that had just walked in I have gotten along with all the staff except her this is the second time she has raised her voice and would not let me explain she is very rude and insulting and I feel like she judgee as a bad person when I try to get along with everyone u may ask All the other staff I am not here to cause trouble or bother anyone I just need a place to stay for I am homeless at the moment but I pay for my room everyday she even said I could not have anyone here unless they r on the list if not they will charge me for them being here she has not liked me since the first time we met thanks pls feel free to call me anytime@(505)692-0013 my name is Matthew Vigil am in RM 120 thanks for letting me get this off my chest..
I am senior on disability. I have sleep apnea machine and service dog. I prepaid for a month at motel 6 in dania beach. The manager banged on my door tiday woke me up and said if I don’t answer the door she will call the sheriff. There was no reason to wake me. She was upset because I put a do not disturb sign on the door. She said it was against corporate policy to put do not disturb in door. She also said I was not welcome there because she could get more money per day than per month. I prepaid. This manager had no service skills and her behavior violated the Americans with disability act. She had no customer service skills and should not be interacting with customers or people especially not disabled people. I will be filing a complaint with Americans with disability act office. She should be fired.
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