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Motel 6

2.0
348 complaints

Address

4001 International Parkway, Carrollton, TX 75007

Customers report severe issues with room cleanliness including roach infestations, mold, and dirty facilities. Staff behavior is frequently described as rude, unprofessional, and unhelpful, with managers often unavailable or dismissive. Additional problems include billing disputes, lack of basic amenities, poor maintenance, and inadequate housekeeping services.

Common Issues

40% (139)
dirtyroachesmold
30% (104)
rudecursingharassing
15% (52)
no refundchargedovercharged
10% (35)
no towelsno housekeepingno service
5% (17)
drugsharassmentprivacy

Complaints

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Brenda Dixon

Nov 21, 2022

First, the price of this motel was to much for bad service we received.

The sink, toilet, shower wall was nasty we had the clean it before using it, blood spots on the wall.

We paid 120 the first night and 102 the second night.

We complained to front desk and he got a problem with when ask for a discount.

My husband and I are truckers and stay in different hotels and this was the worst.

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Hollie bishop

Nov 21, 2022

To whom it may concern, My name is Hollie Bishop and I have been staying at the 75050 location for a year now and I've been treated horribly.

I have a heart condition that has worsened this year and it is keeping me from getting around as well as I'm used to.

The "managers" at this location are disrespectful and don't care about their customers nor do they care how we are made to feel by them.

Like I said, I've been here a year and have had many health scares during that time.

I have had to endure constant badgering, threats of being thrown out, daily, and I was recently locked out of my room, put out on my doorstep, in the freezing cold all because I was late a few hours on paying my daily rent.

I have a MAJOR HEART CONDITION and this is how I'm being treated!?

I have always paid my…

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Felisha Cobb

Nov 20, 2022

I have no heat in my room it's in the 50s in FL and wen I tell the office they tell me to turn off air and room will heat up on its own nothing they can do

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Darren

Oct 7, 2022

Mold in room floors not cleaned.. smokes detector covered up with plastic and I ask for refund and I couldn’t get one and showed me to different rooms the other room had flies

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Harley Hood

Oct 6, 2022

The motel 6 in poplar bluff Missouri took bags out of my room, told me they had them and would give them back, went back a couple times when the manager was supposed to be there, which they were not.

The first couple employees I talked to were very nice, but the manager was quite rude.

Said I was lying about the bags in the room, I asked if they would look through the security cameras and see if they could check, was told no, she would not check, that if I wanted my stuff back they would not do anything without me getting the police involved with a warrant.

This has been very unpleasant and unprofessional experience and I would like to be contacted by someone else who is actually at least trying to act professionally in this customer service situation.

Please get in contact whenever…

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HEATHER A MACEY

Oct 6, 2022

Personal information was given to people. not listed or recorded as guests associated or otherwise authorized by ( myself) Their has to be a privacy law that protects consumers from gathering information about registered guests .

This information has great hostile situation and I am flabbergasted that an employee disclosed personal information.

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Debbie Begaye

Oct 6, 2022

My car had stop working recently and I had payed for a 7 night stay(.

Motel 6 lucky lane ,flagstaff az 86004) And my son had and appointment today so we had so catch the city bus.

I asked the front desk before we left if it was OK.

That my dog is in my car, it is a cool day the windows are open and I extra shaded the windows just in case left water in the car.

And caught the bus.

And when I got back both the evening front desk and the manager were both yelling at me and being very rude and told me she called the animalcontrol on me.

I tried to tell the manager that I didn't want to add yo the other people who leave thier dogs in thier room barking all day.

So I asked the front desk first .

But the manager wouldn't let me get one word in why yelling at me and then kicked me and my…

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Robert V Garcia

Oct 5, 2022

I was employed at Motel 6 Lincoln, Nebraska, Airport, 3200 NW 12th St. from 9/2021-10/2021.

I have called the Motel 6 several times requesting my 2021 W2.

I've contacted your HR department several times I have been getting the run around with a lot of excuses.

Could you help me resolve this problem for my W2?

Thank You Robert V Garcia

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Shirley Black

Oct 2, 2022

I reserved a room at the Motel 6 in Elkton Maryland located at 223 Bellevue Hill Rd.

I stayed in room 157 from 9/29/22-10-2/22.

My room was not cleaned once the morning after my arrival housekeeping took my used towels and has not returned any.

The trash has not been emtied the beds have not been made .

I was told they no longer service stay over rooms .

Why are we paying for a hotel ?

To be treated like a hostel?

I attempted to attach several images of dirty lamp shades broken fire alarm over flowing trash .

And was unable.

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Jacob Rettenberger

Aug 22, 2022

Was treated horribly and rude I believe because of my race.

Asked To stay another night after checking in to a room that had none of what I paid for and nooney back for the difference in rooms.

Was told a rate for the 2nd night that was 60 dollars more than the one listed on the website, and was ignored by staff while I was trying to see about another night.

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Arthur Walas

Aug 22, 2022

On August 20th, 2022, my wife and I have stayed at Motel 6 in Seaside, Oregon.

Up on the arrival, we found that the stairs and hallways were not vacuumed for quite some time .

When we opened the door to our room, the floor was not very clean.

It was not properly swept and there were spots in various places, which indicated that the floor was not moped either.

Also, for the price that we've paid, we were expecting additional basic amenities in the room.

Usually motels provide a shampoo and conditioner for their guests and they were none.

Also there were no Kleenex tissues as well.

It would also be nice to have couple of water bottles in the refrigerator for a hot weather in the middle of the summer.

In the past, I have stayed in many different places in Motel 6, but this one was a…

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Elizabeth Mitchell

Aug 21, 2022

Upon checking in to a dirty room with soap stuck on the floor dirty floor not swept or mopped blankets with cigarette burn holes, not once did room service offer to clean or provide fresh daily amenities suck as towels shower soaps or hotel hand soap toilet paper.

Or a bag to throw the trash out of the bins.

They had hired someone to pressure wash the sidewalks and my room was flooded with water and dirt and house keeping didn't offer to clean or provide a mop I asked if they had anything they gave me stained towels and said throw em away when your done.

I've been staying 2 weeks and one more to go.

With booking error and miscommunication and trying to keep my room I ended missing an ultrasound appointment for my high risk pregnancy that I've been waiting 2 months for on the phone with…

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Sharlene M sackett

Aug 15, 2022

Thank you for reimbursed me but the way we was treated there we should have gotten all of our money back and now when we going to try to get a room we can't get a room we didn't do anything wrong and we kept our room clean because cleaned it our self because the house keeper don't do a good job it still looks dirt half the time they don't even change the sheets and the way they treat people is not ok for custom services half of the front desk people need to leaner good custom services and they don't have none of that some of the people they have living there shouldn't be there I would be scared to let my kids go to get a soda with me or there dad with them it was gotten so bad there cops there all the time I have never been to a motel that we gotten treated the way we did I would never go…

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Elizabeth Martin

Aug 14, 2022

I had been staying at the Motel 6 in Alvin Texas, when they started the remodel and painting of the building.

I stayed in room 120 on the side of the forest and the last room in the back.

I had just bought a brand new car, 2018 Chevy Equinox, black in color.

They had painters that were painting on the opposite side of the building from where I stayed and parked my car.

My daughter had told me that there was paint on the passenger door.

I looked at it and they were little spots of the paint from the building that landed on my brand new car.

I did not tell the manager at the time because I had a lot of stuff going on.

I’m now taking time out in response to the service, the quality of the room, the bug issue and paint that landed on my car on both sides and towards the front.

The…

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Allen killebrew

Aug 7, 2022

My wife and sister is in one of your motels 6 in needles calif when the checked in the bath towels had stains on them by they went to the front and asked for new one the lady said that all the towels are like that because the corporate won’t buy any new ones

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Barbara Tubb

Aug 6, 2022

I am HOMELESS, had to use Visa (which ex already committed FRAUD with) police, victim services were involved.

I did NOT have these funds, but had no other choice.

This was one of the more reasonably priced motels in the area.

Oh boy, what a mistake.

First of all, they put me in a different room from the one I did the reservation with.

When I opened the door, what a SMELL.

OMG I do not know what it was it made me sick, gag.

You know what, I did NOT complain.

I sprayed, got all soap out cleaned the room myself.

The FRIDGE had a HUGE BAD ODOR as well, making my stuff smell.

WOW!!!

I pay for THIS???

Bed looked not like they had washed it and the curtains had stains on them as well.

When it came to leave, I HAD to beause of my situation (domestic, violence, trafficking etc.) and I…

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Frank Mireles Jr

Jul 27, 2022

I stayed at a Motel 6 on 24 July 2022.

The motel is located at7500 Louis Pasteur Drive, San Antonio, TX.

The room I occupied was #014.

These are the issues I feel need to be addressed for the SAFETY and welfare of other motel guests:

Smoke detector is hanging from the ceiling on its wires.

The handle on the bathroom sink was completely loose.

The floor planking is loose and warping upward; could become a trip hazard.

There was women's hair on the pillow cases.

Loose baseboard trim behind bathroom door.

On a scale of 1 to 5, the cleanliness of the room would be 3.

I realize that Motel 6 is a "no frills" chain.

But I strongly feel that the safety and welfare of its guest should be at the top of the list.

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Suzanne Hendricks

Jul 25, 2022

Pictures were nice actual hotel rooms were God awful!!

Nothing was clean!!

I’ve never been so uncomfortable in a hotel.

We had to buy our own cleaning supplies and bedding it was so bad.

I will never stay there ever again.

Location is horrible as well.

I’d like to know what the possibilities are of getting refunded for cleaning supplies bug spray and bedding

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Sharon Seager

Jul 24, 2022

No Cups, bedsheets/cover wrinkles, no drain stopper in sink, Window open all night, did not fit frame, screen torn and out, I picked up the phone so I can call front desk, I added four hooks to the drapes that were falling off, Frige leaked water on floor, ad stated Newly refurbished site, no elevator, 78 yr walked up three flights of stairs carrying suitcase and cooler.

Pd over $50++

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Bryan Lee

Jul 21, 2022

my wife and I are having our 20th wedding anniversary today. my wife reserved a room for two days thru booking dot com.

Well the lady here right now said we have to come back tomorrow.....she doesn't know how to check us in. she told us no refunds and she is lazy and clueless on what's going on.

my kids are in another room......the lady earlier did her job just fine.

so now on our anniversary we are sleeping in the parking lot.

Karen lee

8649908577

I called again and she claims they are full.

I went and paid for another room but she still says the same thing

The lady just told me she doesn't care and used profanity.

Wow.....that was uncalled for I told her I was going to call management and she said to tell you she doesn't care.

I tried to record it but ....

This lady has no…

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Jessica Lopez, Isabel Kogel

Jul 18, 2022

I stayed at your motel 6 located at 2081 N.

First Street San Jose California, for two days on 7/12/22 and 7/13/22, and it was so decussating, I don't know how you allow this to be part of your chain of motels.

I have stayed at others and have never had this experience.

My room was a double however it seems like it was a signal turned into a double.

The room was musty, the sink was clogged, the bathroom door wouldn't close it was held together with aluminum can tops in the door hinges, (see attached photos), the bed felt like we were sleeping on springs, very uncomfortable I woke with a backpain.

Very disappointed I wish could give this one no stars.

I know I can't get my money back.

I will not recommend your motel to anyone.

On my same trip I also stayed another one of your motels…

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John R STIDHAM

Jul 18, 2022

I reserved my room on hotels.com I spent a week in Panama City at a condo waiting for my daughter's Cheer camp to start in fort Morgan so if it was just going to be me I could stay at a lower Budget motel cuz it's just me after dropping my daughter off and getting her checked in at camp I return back to motel 6 Gulf shores Alabama and noticed that the room that I was giving room 106 was infested with roaches nats and the ceiling in the bathroom and in the mainstay was all molded I went to the customer service office at the hotel they switched me to a different room was very nice at first I went and checked out room 111 at the time I saw no bugs no mold after staying a few hours I did notice a roach but I killed it and thought maybe it'll be okay it has been absolutely the worst experience…

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Cody peacok

Jul 18, 2022

1st night was a party next to my room and 2nd the guy was yelling all day no staft even asked in to stop later that night he bang on my door and weny into his room ......the staft did noting when I told tgem....

All I got was 91$ this all happens Saterday and Sunday I left Sunday night I was booked there tell Tuesday

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Marcia R Lefever

Jul 12, 2022

I have stayed in motel 6 for the last 3 days I've been in room 116 twice and room 15 I had to move out of the first night and slept in 116 I was put in room 115 the next day got 116 the next day and still in 116 the same bed skirts are on the bed the same stains bodily fluids walls are dirty bathrooms are dirty I left 115 the first day because there was black hairs all of my sheets they were not changed this is totally ridiculous you want someone to pay $129 298 if you use an app the the floors are gross furniture is not moved or cleaned under the door knobs the door jams are not cleaned nor or the light switches are under them this is the second complete I made one two days ago and said someone will contact me in 24 hours no one has still contacted me this is completely ridiculous…

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Claudia Zavala

Jul 11, 2022

Smoke in non smoking room.

No return call from manager .

Assistant manager a man argued that there was no smoke smell.

He calls us when we're traveling and said we were arguing so hung up.

Mold on shower curtain.

Second reservation better just bugs lots around window.

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