Motel 6 Complaints Continued... (Page 3)259+ reviews added so far. Upset? Call Motel 6 corporate: 1-800-557-3435
I am not usually one to complain but we called 4 hours ahead of time for a room and arrived around 1 am Sun night Oct 2nd. We were given a room 105. The beds were not made. I would not say anything but was handed bed items and made bed myself. The clerk was nice just being charged $71.00 for having to make our own beds at 130 in the morning when we did call 4 hours earlier I dont think wss fair. My 76 year old mom was along and we had to wait 30 minutes before we got items to make our bed. Also had to be out the door before 7 so my boyfriend could make it to work on time. Usually we have a very enjoyable stay. Thank you. Amy
Firs of all we were told that our reservation was successful and then was checked in and had to leave due to associates misleads us as customers and didnt do their job right....we are very very upset and disappointed in all the services and the employees...this motel 6 is located in appleton, wisconsin.
I got no receipt by door would not open or lock mold every where shower was most mold carpet ripped up everywhere fridge didn't work microwave busted ice machine didn't work washer and dryer broke and it cost me 326 dollars for a week I stayed 3 days and got a new room at super 8 Suffolk motel on Petersburg road sucks I might sue
I would like someone plz to call me.I been done soooooo horrible and terribly wrong I was misused talk to abused verbally really bad over the storm I paid my room every day for 7 days it's a lady named Ty that works at Motel 6 Buffalo Speedway Houston Texas I would like something to be done fired or suspended can you please give me a call back at 832-892-4979 if no one calls me I am going to the news thank you.I will not let this matter be on hold or nothing happens plz some call
403 corona Del Mar Santa Barbara location WILL NEVER HAVE MY BUSINESS AGAIN.I would give -0 if I could.
I was treated terrible by their night auditor at this location. I had to cancel my reservation because of the hurricane. I personally am safe but the towns around me are flooded and as a result fights got delayed and cancelled. I have already filed a BBB complaint however I will document everywhere I can find to make sure people know how DISGUSTING the service was.
I called guest relations and magically things get addressed. I am also going to share on all my social media accounts.
They will not get away with this.You NEVER treat a customer with disdain or contempt.
Well i love working for motel 6 but since i started working at motel6 on 913 east i havent got a check are anything i would like to know what is going on i have a two work id number they give me but they say iam not in the computer and so i talk to the main boss and he tell me that he give me room and board and iam just waiting for him to take me to court please what can i do
The room was dirty and had black mold spots on the walls and ceiling. The shower curtain was filthy on the inside and had mold on it. I stayed at The Louisville North location in Jeffersonville IN on December 2nd. Nasty place! I have stayed at Motel 6 often and Never had this problem before. A refund would be wonderful!.
The room was dirty. Black mold on the shower curtain. Pics are attached. Black mold in other places in the room too. Hookers hanging the building. I stayed because it was late and I was very tired. I stay at Motel 6 often, never had an experience like this. I would very much like a refund. I stayed at the Louisville North location in Jeffersonville IN last night on Dec 1st. I uploaded 3 pics.
Im staying here 3 nights and yesterday they did clean up the room but today all they did was nothing but to leave two more clean towels, and the elevator is not even working, last time staying at any motel 6. Not happy at all also read it was supposed to have coffee maker in the room and never seen it, oh and also forgetting they didn't put and extra toilet paper roll. We almost out of paper and we are leaving until tomorrow morning.
This is not a complaint. This is to let you know Motel 6 know that they have a lovely manager at Lawrence Kansas. Her name is CC Tyson. Ms Tyson turned an unfortunate stay at your motel into a pleasant surprise for my friend and I on 11/18/2016. We had arrived after driving approx.500 miles.At 12 midnight we were awakened by fire alarms and were evacuated from our room to the outside until 1 am
It seems a quest on one of the upper floors had had some sort of mental break destroying his room and leading to fire/ rescue and police vehicles to be dispatched.
Needless to say we were somewhat surprised to find the first floor hall and rooms flooded.Our room had some how escaped damage, but getting sleep was all but impossible. The next morning we requested to be allowed to stay past checkout until 3 pm. With no hesitation Ms Tyson apologized for our inconvenience and said by all means take your time. What a pleasant surprise we really expected to be asked to leave so as not to be in the way of the repair crews. She was obviously over whelmed b.y the destruction and still managed to be courteous and kind under extreme circumstances.
She deserves your applause as well as ours. Thank you, a more than pleased customer and thanks for your policy on allowing dogs in your motelsWe look for Motel 6 all across the U S.
I spent 2 nights in the orange park motel in Florida. I had in my possession a 3ft cedar cross which I travel with. I left it in the orange room unintentionally. I called on sat morning to let the motel know it was there. They told me the room had not been cleaned, that they would check the room and call me back.(of course they didn't). I made a trip to model to get the cross but no one has seen it. That's employee theft. I'm upset with motel 6 and can't recommend anyone to stay there.
I booked a room through Motel 6 reservations at a Corporate owned Motel 6 in Columbus-Worthington, OH (don't get it confused with the one right next door which is owned by a Franchisee) They are both on High St in Columbus, OH. I was delayed arrival time due to inclement weather slowing down traffic by one day. I arrived and offered to pay for my entire stay but was told by Laine I could pay for the 28 nights then or if I wanted to I could pay weekly. I took the weekly offer and paid the first week.
First room I was given smelled like smoke and it wasn't the King bed deluxe I originally booked at a special rate. I went back down to the desk and explained to (Laine) about the smoke and asked where is the couch in the pic from the internet. She apologized and gave me the right room. Pleased with the room, except it wasn't sound proof suites and doors adjoining the rooms you could hear everything occurring in the other rooms. The rate I was given before taxes $44.85 per night was a blessing for such a spacious room.
The day before the second week payment was due I went down to front desk and told that the room rate changed to $46.85 plus tax. Not a big increase but an increase just the same. I called corporate to find out why and was told that the rates are subject to change and even though I was still listed for reservation at 28 days I was not guaranteed the same rate as when I first booked it. But, the manager at his discretion could adjust it. I thought great because everyone so far had been so accommodating, so next day I speak with KP (manager) and tell him about the increase and he tells me he will do nothing for me and I must pay the new rate.
I tell him for the last 7yrs I stayed next door at the Franchise Motel 6 and could pay each week with no change of rates. KP tells me that this hotel is not owned by a Franchisee and rates are subject to change. Even after I explained how I was given the option to pay weekly. Being very disappointed I say fine and pay the rate. I am very upset and bring up the disrespect I received from KP to Laine and she states that he should have been a good manager and adjusted my rate and gave me suggestions and who to pursue the matter with.
I come into the third week and Laine finds away to adjust the rate and I am given the original price I booked the room for. Third week no issues but Laine gets very ill and has to take off for awhile, I find this out and keep checking on her, but on the 6th day of the third week she hasn't returned. I go to front desk and ask David (filling in nights for Laine) what is the weekly rate for the final week four? He proceeds to tell me my same room just went up to $56.85 plus tax and he even said that can't be right and tries to adjust it and can't. He suggests contact reservations and see if they might be able to. I say great and thank you.
I contact reservations, they connect me to a supervisor after I explain my dilemma and she reiterates how the manager has nothing to do with corporate rate changes but however in her opinion he should have adjusted the rate to my original price. She apologized for the way I had been treated and she rebooked the same exact room for the same price I initially paid. I thanked her and drove back to the hotel. Stopped at desk with David still there and asked what rate did it now show? He stated $44.85 plus tax. I said we're good to go for tomorrow morning and he said yes. That night after work I go to my room and can't get in my room.
I go down to the desk, the new clerk (Summer) who actually works for housekeeping, but due to Laine's sickness she is her fill in. She asks me what room, I give her my room number and she says that I was locked out until I pay $126 plus tax before the manager allows me back in. I hold my composure and show her the reservation and the confirmation plus price. She also agrees that the manager KP is being rude to me in her opinion and proceeds to call him to tell him of my reservation and the price on the confirmation email. He reluctantly tells her let me back in my room but to come down in the morning and talk with Megan (since he doesn't show until after I leave for work). Next morning I am still upset.
I go down to front desk and talk with Megan. I show her my reservation email and she states first who was I and what does she have to do with it? I told her Summer left a message, she tells me it's the first she heard of it. I'm just a worker and not a manager I can't do anything. I found out later that KP stated he never told Summer to have me talk to Megan. He even threw one of his workers under the bus to save his butt. I was so fed up with the incompetence of this manager I reluctantly paid the $400 plus for my final weeks stay. But I also stated I will be reporting it to the corporate level after I leave and I wasn't finished.
The week four finishes. I wake up the day of check out with a migraine (not safe to drive) so I call down to front desk Patricia tries to extend one more day and comes back after asking KP that I needed just one more day and I wasn't feeling well. I heard him in the background stating the hotel is not an extended stay. I would have to check out and come back (the corporate only allows guest to stay 28 days). I believe, in my opinion it's to circumvent the law that says in many states that if you stay at a hotel for 30days that the guest gets back their taxes on the room. I asked the how long I would have to leave and I was told 48hrs.
Two days added to the 28 days I stayed. Thirty days total. Wow see a pattern! Stay away from Corporately held Motel 6. They are deceptive. They are rude. The customer is last. Oh by the way, I am still waiting to hear from the General Manager Mike who is KP"s boss; in fact I was told after talking to customer resolution that I would hear from him or upper management in a timely manner after it goes through review. That was 14 days ago. Don't Trust This Hotel or chain. Their word is about worth just what their single ply toilet paper cost
On my stay on motel 6, in San Simeon, after being dinner back to our room we encountered a rat. Upon running around our room it ran across my feet and hands. May have been scratched. Upon reporting this the first manager response was that of nothing. Speaking with another manager today we were able to move rooms. I'm disgusted and highly irritated. Waste of money.
We rented a room for a week on 11/3/16 and had pets. We were not told that we had to have kennels (we had leashes). A pet policy was signed, however, the agent on duty did not give me time to read it. She just told me to sign and took it from me. We booked for 1 week and we were thrown out after 4 night's because of this. We were told by the front desk that they tried to enter our room while we were out to do a "daily room" check, not housekeeping. Why would a daily room check be needed?
We never saw other room checks being done. Not only have we not yet received our refund for the days we did not stay, they changed our room rate and did not give me my senior discount. I stayed at the Motel 6 in Palm Bay, Fl. 1170 Malabar Rd. SE. I would like me refund immediately. I have my receipts and can fax them to you.
I stayed at Motel 6 numerous times numerous locations from Newport Beach California to San Diego but I've always encountered the same thing over and over again from Portland Oregon even in Seattle there's always police are unsavory people at these places I don't understand it I feel uncomfortable and it seems like you have a huge transient population that lives in these places permanently?
I was wondering is is that your corporate policy and why are there so many problems I enjoy the price because it allows me to spend more money on the golf course and enjoy myself but to be quite honest with you I don't feel safe at most of these locations?
I rented a lot of automobiles through national and I always worry about my car I stay at other hotels and I don't have that concern. I was just wondering what steps you are taking to address these issues at a corporate level?
When we first got here I looked in the room like I always do, However it looks to be okay at first. Got our stuff unpacked and was gonna give my daughter a bath, looked at the bath tub and it still had hair in it. Disgusting so I decided to wash it out with hot soapy water. Finally as I was gonna fill the bath tub guess what? It wouldn't hold water my daughter is scared of the shower so no bath for her. So, I decided to take a shower called front desk no shampoo so I got some, then went to dry my hair and hair dryer was broke. This has by far been the worst hotel stay. We were all disappointed. I know they say will leave the light on for you (I guess cause you have to go back out at night and get the supplies you need for a descent bath).
We are staying at Motel 6 in Jackson, MS, just off County Line Road for a one week period. We received a towel replacement one time (had to ask for the first). A maid service card was placed on our door knob for three days in a row. Upon the fifth day of our stay, after a long day working and a few cocktails afterwards we arrived with, yet, another unmade bed with no new linens provided.
We then went to the office with our sheets and requested a new set...thinking we would deposit the soiled set with the office. We were greeted by a customer service agent by the name of "Ann" who immediately informed us that she would not take the sheets, that we smelled like alcohol (of course, we had just arrived from a long day of work and enjoyed a few beverages). We were neither drunk nor belligerent. Basically, just asking for new sheets and a clarification as to our weekly rate.
To regress, we spent a sleepless previous night because of the party being held in the parking lot. Complaining did not work. Okay, on to "Ann". I have never encountered a more rude or belligerent customer service agent before. She threatened to call the police, kick us out, etc., etc., etc. Honestly, we just requested new linens and a clarification as to our rate plan. I am typing this on the exact evening that this woman threatened a paying customer. I am not warning people not the visit this establishment, but I am asking the management to please re-examine the customer service policy.
Would like to know why shampoo is not provided. I stayed at the Denton TX Motel 6 where Mitch Desai is the manager. I wanted to take a shower and wash my hair and was told that Motel 6 does not provide shampoo. I was told that I could get some at the gas station down the road. I have never been at a motel that did not provide shampoo. Very disappointed!
I had driven 6 hours from calif to portland, OR. I checked in, that went fine. Lobby was a little run down, went to get dinner and when I returned there was no parking in the lot. The owner sells out parking for events that are happening in portland, so I'm tired and now I have to Hassel to find another place to stay, it's pouring rain. Wasn't happy, to say the least. Find another motel, not a motel 6. In the morning I return and only 1 spot left.
Rooms needs up keep, minor repairs. Beds were fine. Room smelled like pot and cigarettes....This is the motel 6 in downtown portland on 518 ne Holliday.
I have stayed here a few times due to me traveling for work an its a halfway mark for me. The last time I was here I had dirty towels in my room I asked for clean ones and no one ever brought them I had to go to the front desk after talking with 3 housekeeper who all said they would bring them and there was hair in the tube, on an in the sink. The time before this they had put me in a room that was under construction, when I told them they put me in another room where the door didn't close all the way an it was not that clean an there was something running that was really loud so extremely had to sleep had to leave the TV on to try an drown out the noise. Also the sign always says 49.99 mon-sun but when the wind comes that price is not honored! I've stayed at plenty of motel 6, an this by far is the dirtiest one.
My brother and I recently stayed at Motel 6 in South Bend, (not the new one), on Indiana ave. We checked in Friday 10/14/16 to attend the The Notre Dame Game Saturday Night. The room was very small my bed was pressed right up to a/c covering half the unit, the tv was from the 90's, we had no dresser and bugs (stink Bugs ) crawling all over room. We left early Saturday morning to attend alumni events and go to game we were gone all day. when we returned to the room no one had done anything beds unmade, trash not taking out , no towels bathroom not cleaned. I walked down to office spoke with a young lady who was very apologetic and assured me she would put us down for complete clean Sunday.
We left the room early to attend Church services on campus and then went site seeing returning back to room around 9:30 PM. Surprise nothing was done, I once again went down to office, and was told people who stay an Extended Stay usually do not get service. I ask for some clean towels he handed me hand towels saying he could not get towels since the laundry room was closed.. ( could have just got a set from vacant room, and had housekeeping replace in morning). I asked to speak with manager I was told she will be there at 9:00 am I was there she was not. I finally got see her and she acted like I was making it up she went to speak with housekeepers, and then returned saying the guy on Saturday was very good at his job and would have cleaned my room, I informed her he did not she gave me $60.00 . 3 days no service $300.00 plus. We ask for our plane ticket to be printed told no internet service.
Now I do not know how aware of the Motel you are but let me enlighten you. There were Hookers working out of the hotel , which staff was aware of because I witness the pimp and 1 of his "girls" paying at desk and my brother was approached by another 1 short fat white girl missing a few teeth. also another "gentleman " was dealing drugs in the rear of motel. and he also went office to pay and settle up. I am a member of Notre Dame alumni Club of southeast region and I will speak about my experience to the over 80,000 members. I have stayed in many of your motels and this was by far the worst motel I ever stayed in. we tried to find another Hotel but all booked up.
We were looking for an economical place to stay in Washington, Pennsylvania. We found a Motel 6. While the receptionist was less than enthusiastic that we didn't have a reservation, we checked in. No sense of humor, no friendliness to speak of. When we got to our "smoking" room, it appeared clean and smelled fresh. I spilled something on the floor and grabbed some tissue to wipe it up. I am very unhappy that I cannot take my shoes off while I am staying here. I will be contacting head office about the condition of this room. I don't think the floor has been washed in months.
On the dates of 10/14/16 and 10/15/16 i stayed at one of the locations in Amarillo TX. This has been the worst Motel 6 I have been to. I called to make reservations a full week prior was given a confirmation number by the clerk. I arrive on the 14th around 10pm after nine hours of traveling to find out my reservation didn't exist. After explaining that I still needed a room and I needed it for TWO nights the clerk only booked one. Found out the next morning when the very nice and welcoming housekeeper apologized for disturbing us that we were supposed to have been checked out and the explained how to fix said error by the clerk. 2: after getting settled in to the room on the 14th the very pungent odor of marijuana seeped into our room from the rooms down the hall due to the party that was taking place a few rooms down.
Tried to call the front desk and to no avail no one answered. Door slammed all night yelling in the halls. Fine chalked up to young guest just having fun. On the morning of the 15th after fixing the total number of nights we were staying we get locked out of our room because the keys have been deactivated. It would have been fine if that only happened just once but that happened a total of six times in under 24 hours. After a long day of getting lost in Amarillo I couldn't wait to lay down. Yes the bed are like rocks but I needed rest I was tired.
Did I get any sleep? No! Why because this particular motel allowed people to throw a party outside my window all night. Complete with mariachi music. Tried to call the desk again and wouldn't you know it no one answered again. If there was a way I would demand a refund for this horrible motel. I wish I was able to add a picture of the party right by our window on the night of the 15th after calling the desk three times to again no answer I went to the desk and no one was there and I waited a few mins and no one showed up. This was the worst experience ever with a motel.
While traveling it is cost effective to bring food with us while traveling. So knowing this we brought items that just needed to microwaved. Go to turn on the microwave and it has been burned up from the inside. This might seem petty to complain about these things but I haven't slept in two days. So I would like to thank this motel for turning me off of motel 6 chain permanently.
The guy who works at the front desk threw my card, kissed me, was hugging on me against my will. He was drunk and had the liquor bottle in plain site. Also I spoke with the general manager, assistant manager, and manager about my room at motel 6. I asked for the last week for my bedding to be redone and my bathroom to be cleaned. Hasn't been done yet. And I'm still staying there cause I'm homeless and that's all I can afford at the moment. My service by all the members at this motel 6 have been bad. I'm thinking of contacting a lawyer for the motel 6 guy being drunk and grabbing on me and kissing me on my face.
We would like a free night we stay at Motel 6 all the time as we are all over for our business. You may look us up for the past 3 years and see how often we stay with this company and never filed one complaint. But this time we have a stained comforter, after walking on the floor for about an hour our feet turned black, two cock roaches on wall near ac, and the ac wont cool room.
Also the water pressure was very low, we need to do laundry but the hours are 9am to 6pm which is a bunch of crap my wife had to wash our clothes in shower because we have a business brunch at 10am. My wife is just now laying down she was up stressed upset oh and one hand towel was stained. My wife is also ill with lupus and she now deserves rest so I would appreciate a different room and Motel 6 pick up the bill.
Got up in the morning after getting no rest because of commotion going on outside my room half of the night, then found out there was no hot water so I could not even get a shower. When I alerted the morning manager she said let the water run which I did and which is ridiculous.Never got hot by the way, she was very rude, I certainly did not get my money's worth and will advise my company not to use motel 6 in Meridian Mississippi.
Reserved 2 rooms 3 days. Motel 6 Valdosa and University. Had to stand in line 1 1/2 hours to finally get rooms. Could not check in until 3:00. Had 10 people in front of me upset because they overbooked and could not honor their reservations. I finally was able to get my rooms. I stopped by at 1:00 to make sure rooms was on ground floor. I had my elderly parents with me. They separated the rooms anyway. They put 1 room on ground floor and 1 room on 2nd floor. Nothing they could do about it.
TV didn't work in one room. Nothing they could do about it. Came back second day. They had not cleaned the rooms. No clean towels. Ask for towels they had none. Nothing they could do they had no bath towels. They gave me hand towels to take a shower with. Rooms are dirty and small. Can't change motel due to hurricane. I have one more night here. Waiting to see what happens tomorrow. Hopefully I get clean towels. This has been the worse motel I have ever stayed in.
My first and last experience with Motel 6. If it wasn't for the hurricane I would leave and go home and of course they would tell me nothing they could do about not giving my money back. I rate this Motel less than 1.
I stayed at the motel 6 in fort worth, Texas, the stockyards motel 6. Left my phone and vacuum cleaner in the room when I checked out, Called 2 days later when realized where they'd been left and the mgr. Kris told me everything in the room had been put into dumpster. Is this motel 6's policy? to throw out people's belongings that are accidentally left behind?
The Motel 6 located at 3195 Portland Rd. NE Salem Oregon 97301. We moved in this past Sunday evening, until our new home gets ready this Tuesday. We are infested with Bed Bugs Bites and I'm have adverse reactions to the bites. I reported the problem that Monday so immediately. To Alex shoed her the bumps that were inflamed. and Alex and a young man from Corporate came up and checked both beds and then had house keeping to change out everything on both beds. But it's my belief they are deep in the mattress. At any rate the damage is done now we've got to treat everything now and we feel we should receive an adjustment, credit and or refund.
Loud music from cars in the parking lot. I'm on the second floor and its so loud it rattles the windows and wakes people up. Has been going on for days and I work at night. I have seen people coming and going dealing drugs in the parking lot. People camping out in their cars that don't have a room. People arguing and yelling right outside my door. I'm a truck driver and have stayed in many hotels this is the worst one I've ever stayed in. I'm only here because it's the cheapest around but I think the extra money for a room would be worth it I've stayed in the others around here never was it ever like this. If you call the front desk they do nothing about it. Also water pressure is very week in every room I've been in here.
I recently got a room at the Boise Idaho airport Motel 6. The next day I checked out I realized an hour later that I had left my purse there in their room in which I called to tell them. For two days I have gotten the run around claiming none of their staff found a purse. Therefore it could not have been left there but it was and nobody that works there including the property owner manager person will help me. They refuse any responsibility.
The rooms were not ready upon arrival. When they finally were ready they were filthy. The sheets were dirty. The bedspread had bleach spots all over them. Crumbs in the bed and found 2 used kleenex under one of the pillows. The bathroom was awful. A big hole on door and cigarette burns on everything. Bottom of toilet was filthy. Mold around bottom of walls in bathroom. Stuff stuck to the walls that looked like dried up poop or boogers. Pillows were old, flat and smelled. Terrible place to stay and we will never stay there again.
I fell on my back in front of that check in desk at Motel 6 and I was yelling and yelling for someone to come and help me. Nobody would they just did their helping other customers and left me there on the ground. I have another gentleman who helped me up. A stranger helped, while management did not do nothing about it. They did not even apologize and they have not come to my room to apologize.
I have been staying at the motel 6 in Wytheville VA for 5 years. I stay for one night on our way to OBX. I was charged another $45 because they said the comforter was missing. What a scam! I am going to call the city director also.
First off the motel was not appealing on the outside. I ordered a king size room and I got a double bed mattress wore out room not impressed with condition. I went to the front and explained I ordered a King bed. They corrected this.
03:00 people were yelling and fighting in the parking lot. Little did I know until early in the morning we were sharing the same wall where they do the washing. Workers were noisy playing music loudly. About 11:00 they were banging on someones door very loudly telling them they have to leave. The lady in the room was unresponsive they called the ambulance for help. My wife and I barely got any sleep the bed was wore down on her side. She said it was like sleeping in a hole. We paid for two nights and only stayed one night. Motel 6 is motel hell. 966 south outer drive saginaw Michigan.
The power supply went out in our room for several hours after maintenance was gone for the day and we had to wait hour and hours in the dark. The next morning the banned us and told us that we cannot rent with them after staying 11 consecutive days. They lack customer service skills and I hate motel 6 now.
I stayed at Motel 6 in Canton GA on 9/8 and the blankets were pulled and rough and the sheets were stained. Here in Seymore Indiana my husband has no fitted sheet as bottom sheet on his bed. My blanket is torn and sewn back together. The outside doors of the rooms primed bur unpainted. Security lights off at the back of the building, so parking lot unsafe because you might trip and fall or get robbed. Fridge is not cold. Telephone was not plugged in. In short, it is not just basic, which I expect. The chain is getting shabby, and I don't trust the cleanliness of the bedding. Times are hard, I get it and I sympathize with the hand work that goes into keeping a motel. But I pay my money and I do not expect luxury, but I do expect the room 5 be in good shape.
Booked a room while on the road sitting in a rest area on my way from Florida to CT. I was about 30 minutes away from the the Motel 6 I picked in Laurel, Maryland. There was one room left with a single bed and I booked right away. The room was a handicap accessible room and a smokers room.
I don't want a smokers room and I didn't mind the handicap room. I minded the smoke smell sticking to the walls. It was to late to look any where else at 10 pm, so I stuck it out. And now wonder why, when booking on line I wasn't told of the room being a non smoking or smoking room? So, I called Motel 6 customer service and told them I'd like a credit voucher of $61.00 to give them a chance to let me see they want to make this right. I also want corporate to give me a free room next time I need a room.
Yes, Motel 6 at Olive Ave in 99 Fresno Ca. Every time I come to this motel 6 I ask the front desk clerk if the pool is clean, and I get the same answer! "Yes it is" I was here 3 months ago and the pool was green. When I came in yesterday 9/7/2016 I asked is the pool clean? "Yes" no it is not! I went to the pool picked up the pool brush and brushed the walls of the pool and the floor green algae everywhere the steps covered in green algae. If I was to use the steps to get out of the pool I would slip and get hurt.
I grew up Santa Ana – California. My son and I planned a golf outing for two days playing courses my late father and I used to play and were planning on visiting their gravesites at Fairhaven Memorial Park. I booked a reservation at the Motel 6 facility located at 1623 East 1st Street very close to both courses we were playing and very close to the cemetery. After the completion of our first round today at Riverview Golf Course, we proceeded to your facility on 1st Street arriving approximately at 2:45pm.
We initiated the check-in process when we were informed that both myself, and my son were to show government issued identification – my son didn’t have his. When the reservation attendant became aware of this she insisted, stating it was a policy and an agreement between Motel 6 and the Santa Ana Police Department. I am not disputing the policy but the lack of foreknowledge to the effect. Nowhere on my printed itinerary is there any mention of both parties having to present “ID”.
I am 55 years old and have stayed at hundreds of hotels and motels all over the United States and I have never known this to be a policy. I presented my CADL, a Visa credit card and offered $200 cash but she refused. I explained we were from San Diego and had no other options at this point – she just kept stating policy. If your are going to strictly adhere to these types of business policies then it would be a great idea to insure that this was clearly spelled out on your reservation itineraries.
I am thoroughly disgusted with the treatment we received – we were forced to cancel are 2nd tee time on Thursday, not able to visit my parents gravesite and left a horrible taste in our mouths regarding Motel 6. I am the franchisee of many Subway Restaurants in the San Diego area and I assure you anyone asking me for suggestions on places to stay will be moved well away from Motel 6. I am going to tell every single person I know how crappy my son and I were treated and the fact we had to give up our golf outing early.
I am at motel 6 in urbana ill. They put lighter fluid in the AC and Drano. I can't leave till Sunday. I am sick from the fumes my throat burns an my skin from it. My dog is throwing up also. Corporate needs to come here undercover an stay in 141 with a pet. I am hoping by sharing my story here that perhaps the CEO of Motel 6 will change their customer service standards to prevent this int he future. Hire better employees too!
I went to go get ice when pulling down in the ice level the hole plastic peace feel on my foot. I was over charged and to top it off I was awakening by a roach crawling on me.
I arrived at this location, Motel 6 #1148, Baton Rouge East around 5.45pm on 7/5/16. I waited patently in line because their were 2 others in front of me checking in. When I started the registration the young lady asked me for my license plate number on my car. I told her I didn't know it but as always before on other stays at Motel 6 the employee always accepted state, type of car and color. This young lady kept insisting she had to have the license plate number. I canceled the registration and left and went to another Motel 6 in town (#0406) where I had no problem. I have stayed at Motel 6 now many times over the yrs, and this is a first.
Bad smell and the hotel rooms were very dirty. What has happened to motel six?
Motel 6 El Cajon, CA, is the worst motel I have ever stayed in. The management team will seem very familiar because you ran into them at the zoo when you were throwing peanuts at the Chimpanzee cage. Wendy is the head chimp and could care less about customer satisfaction. In her defense, she does run a bordello and would be used to dealing with drug dealers, pimps and hookers but this doesn't mean that she can treat regular customers in the same way.
From the minute you drive in, you'll see unsavory characters sitting in from of their rooms smoking and drinking. At some point during your stay, you will be asked to purchase drugs from one of the many dealers living on the property. Whores anyone? Motel 6 El Cajon can supply you with your choice of prostitutes. It's like Disney Land for scumbags. All in all, it was a miserable experience and would urge anyone reading this to find lodging elsewhere unless of course you are looking for drugs and hookers in which case.
I had a very bad experience and wish to complain to customer service at Motel 6. Does anyone have their contact info?
I checked into the Motel 6 in Grove City Ohio, on Monday Evening February 8th 2016. The young lady at the front desk was very pleasant and knowledgeable. I asked for a ground floor room, she stated she had only 1 remaining at the rear of the Motel which was fine as I was traveling with my dog. After we were in the room I turned the light on for the bathroom and the fan made so much noise it scared the dog, unusual for him. I turned the light and fan off.
I tried to take a shower and the knob to control the water came off in my hand so there was no way for me to shower or take a bath. I had been driving for almost 24 hours, I was very tired and not in the mood to move all my things, including the dog to the second floor. As we were leaving in the morning I also noticed there was a used bar of soap in the shower. I left the paper asking about my stay thinking I may here from the owner or manager but no contact. I have stayed at Motel 6 in the past and have always been satisfied. Not any more.
Myself and my oldest daughter both booked rooms ( 219 and 211) at the Columbia Mo, Motel 6 on the dates Dec 18 and 19 mainly because of the indoor pool. When we went to the pool room it was very cold, maybe around 65. The water was freezing cold. Myself, and my 3 daughters ages 17, 21, and 23 all tried to go in the water but only got into as far as our knees because it was so cold. I asked other people staying they and they all agreed with us that the water was way to cold to swim in.
The staff would not do anything about it and was rude to us. Also I asked for a room that did not allow pets, we found cat and dog hair in the room. I only saw 1 roach so that wasn't to bad. The rooms smelled like smoke. People next to us had dogs barking during the night and we smelled marijuana smoke the first night there coming from a close room. The staff was not helpful and rude to us. I will never go to that Motel 6 again and may not go to any if the service is this bad in all of them.
My husband and I rented a room for 2 days on Nov 27th and 28th. The heat didn't work stayed on cold and wouldn't shut off unless you unplugged it. they new that because it was unplugged. Very dirty behind the bed tables. Hair and dirt in dressers. Hair in bathtub when i went to take a bath. When i I went in I went to go to bathroom there was a cigarette in the toilet. Smoke detector was hanging from the ceiling. Owners did not smile, or talk to you. Not very nice employees. The whole place was dirty The worst motel 6 I ever stayed at. They gave motel 6 a very bad name and I will let everyone know about my stay. I hope the corporate office for Motel 6 reads this complaint so that they fix the problems here for future customers like us.
Motel 6 customer service kicked me out because the general manager alex patel told her i had too many dogs (4) and too big a size...i have been staying here for years and today they found out i had four dogs. They have seen me walking them before and never had any problems....they are educated pit bulls who are very clean and i keep them in line as to not get out of line....never caused problems here or any other motel 6. So i should get a lawyer for "false advertisement" cause on t.v. and radio the commercial says "pet friendly" not only to chihuahuas size dogs. Owners have pride in their dogs to behave when using motel 6. I have never seen any unruly animal in my years staying at different chains. The best motel 6 is the chula vista one where is really pet friendly and never have had any problems.
My husband had a colonosphy in January of 2013. on the way home from seaside heights on rt 95 exit 8 we had an emergency, my husbands seal started to leak . I pulled off exit 8 on 95 and pulled into motel 6, I explained to the clerk at the desk, our situation, said I only needed the room for less than 1/2 hr or less, so that my husband could change his seal, and be on our way. we even used our own wash cloths. the clerk charged us full price + tax. They were indian (COUNTRY OF India). I politely explained again that we would be out in less than1/2 hr or less , he just said credit card, and than asked me for my drivers license. I said you r kidding, you are charging me full price for 20-to 30 minutes, no comment, when I was taking my husband into the room the clerk actually came out to watch us. What has happen to common decency?
Called Motel 6 corporate office on July 22nd and reserved a smoking room for July 25th and 26th for 2 adults. We arrived around 3:00 p.m. on the the 25th and they had no smoking rooms available. Manager said hold on we have a "NON-SMOKING" room that someone has smoked in and we can't get the smell out of it. We got to the room and the carpet had stains in it and it was wet/moldy smelling as if it had been "tried" to be cleaned. We sprayed body spray everywhere and dealt with it. We left the room early on the 26th to explore the town and came back to the room around 1:00 p.m. to take a shower and there had been no room service. We went to front desk and asked same "Manager" for fresh towels because she said it would be a couple hours before room service.
We took showers then left again. Returned around 4:00 p.m. and still no room service. Went to front desk and asked male attendant for fresh towels. My wife went to front desk in the morning and requested new towels and complained about service. Female attendant got real snippy and stated that we didn't push the "zero" button on the phone for room service so that's why we didn't get any room service. We told her that we spoke directly to the manager twice the day before for room service and she never mentioned pushing the zero button and she said that room service would be there later. We stayed 2 nights in a smelly musty moldy room with no room service at all and dealt with a snippy front desk attendant.
I was charged twice for the same 3 nights, June 7, 8 + 9, 2015 at Motel 6 Santa Rosa South and Motel 6 Santa Rosa North. Now how can I stay at 2 Motel 6's in the same 3 nights? I should get a refund. I feel this was handled unscrupulously and the attendant at Motel 6 Santa Rosa South said "Yes it is," when I asked "Is this Motel 6 Santa Rosa North?" My former booking company Hotels.com won't refund me since Motel 6 Santa Rosa North already charged them.
I told the clerk at Motel 6 Santa Rosa South which the clerk agreed it was (clerk initials LO) that I didn't want to get charge 2 times or anything like that and he said he just needed to run my credit card to verify it is me. If you check your records you will see I was charge at 2 Motel 6's for the same 3 nights. I believe the honest thing to do is refund me for the duplicate charges. I am going back up to Santa Rosa in September and hope I can trust you by then. If I have to pay over $120 per night I'll go some place more plush.
I had a soda and it spilled. So i cleaned the mess with 2 h and towels. The front desk called my room and told me I stained the towels and would be charged 50.00 to replace them. I said no your not show me your laundry room as i use to work in the laundry room best western in hood river. They said you cant come in here. I told them to bring them to my room i would clean them. They did bring them along with 9 more. I cleaned them all. The fro B-) t desk called again and said not good enough. I asked if I should go buy them new towels as i was not going to be charged 50 for 2 towels. And why bring me 11 when2 were bad. Anyway that was the end that. Then i told them they needed to have the xxx maintenance guy clean the air filters as they were very bad. I have asthma and couldn't breath very good. So i cleaned it.
It was very warm so i asked if we could use the Motel 6 pool, not ready yet. What a disappointment. I am homeless disabled retired from sprint telephone this was my o B-) e treat a month to relax. I sent you the complaint. Now when I go to get a room they are full yet the person that came in behind me with no reservations and got a room. The desk clerk told me they would always be full for me. Sorry that is how the system works. U complain u cant stay. I love it there please let me stay. I will try very hard not to complain anymore.
No clean towels. I had to go to the desk everyday to get more towels. Dirty bathtub. Cat treats in the vent of the air conditioner. NO maid service. Bed mattress slid off platforms. Wheelchair accessible room is on the 3rd floor. Elevator smelled like urine. Luggage carts had bent wheels. No dresser. Phone didn't work. Had to find a friend to borrow a shower chair from. I was visiting from out of state. No place in the bathroom to set personal items. Had to get a large garbage bag from front desk to empty our daily garbage in since we had no maid service.
I am in a wheelchair and will be filing a complaint to the American Disability Act as well. The worst service I have ever seen! We stayed at 7712 Potawatomi Trail in Rockford, IL 61107 on May 15 -18, 2015 under the name Mary Watson
Motel 6 has a very rude and inconsiderate owner. There is a significant problem with Verbal Aggression from the owner. He is from a different country, and it is understandable that he might speak a little louder than most. However, there is more anger in his voice when speaking to me about a simple problem. I also feel as though he targets African Americans. Another African American woman and her family had to call the police due to this man yelling at them over the phone and in person rather than simply explaining the issue. I have been staying at the Motel 6 almost 3 weeks and have had visitors come and go. He asked me to have them check in and out, and that is what I have been doing. Due to my inability to leave my room after certain hours, I have family members visit me here. Now this man is saying that I have too many visitors checking in, and he is going to charge them 5$ to visit me... In the three weeks I have been here I have ONLY had three people check in, and one who did not due to my unawareness of this rule.
Last summer I had an awesome trip in Los Vegas in Motel 6. Luxurious rooms, user-friendly infrastructure are very comfortable to stay in. Motel 6 is the brand for it's hospitality. It also has good food on the menu list, AARP discounts, free stay for kids (age under 17years),free WIFI, option to keep our pets, spontaneous support and many more to avail. Active and retired military people are eligible for a 10% discount. If you are going to plan for the best lodging services, please reserve Motel 6 online right away.
A room next to the laundry room which operates all night makes for a very poor sleep. So noisy.
Motel 6 reno nv Virginia plumb
The manage John was very rude to me when I paid the second night when my mom went into the office to ask for room service he got mad and pounded on our door saying false accusations about the house keeping saying maxican he didnt like us because we are half maxican. He walk away saying Last time we can rent there. He very tyrannical and to the tenets everytime I go the office he's arguing with tanets because they want there refund. The rooms are filthy and if we say anything to the office about it. He will get all trynnical about it. Everytime he have to pay its at night to dodge him do to his abnormal behavior. He does not Need be working there. If even accused us breaking into the room I confront him and the other manager look him like told him to stop talking. I have alway rented from motel 6 but never like his. When we check us out he said we can never rent there again.
I am currently staying at the motel 6 in hobbs new mexico. This has to be the most WORST motel 6 i have ever stayed in. We are in a non smoking room. Smells like smoke. The door to the closet where clothes can be hanged is missing. The AC is unbelievably loud and has mold looking spots on it. The towels are disgusting looking. Im glad i brought my own. There are holes in the walls and there is a towel hanging up as a curtain with grey masking tape in the bathroom. Food was not cleaned out of the frezzer part of the mini fridge and the whole room smelled of sour mop and smoke. I paid $164 for 2 nights and i am wanting to be compensated in some way of a partial refund or a whole refund. Looking at the pictures from the website for this place the only thing that was correct was the colors if the room and sheets. I have pictures of everything as it was when we booked in. I stayed because i have no other resources or funds to find a different motel. Please help me with this issue.
Filthy at Findlay Ohio location and Bed Bugs at Gainseville Georgia location, horrrrrible experience(s) !!! Hugely disappointed in the locations I stayed. I have multiple photos demonstrating just how filthy the room was in Ohio and the numerous bites on my hands, head and stomach just to mention a few !!!
I have a few complaints about motel 6 in Bordentown N.J. I have stayed here on 2 different occasions. The first time was less than a year ago Ivowed that I was going to file a complaint but then never did. My main complaint from that stay was being refused towels. I reserved the room for 2 days on the second day I went to the office and asked for more towels. The lady asked me how many guests were staying I said 2. She proceeded to tell me we already had gotten 2 towels and was refusing to give me more towels. I then got furious and had to get out of character for her to finally give me more towels. This is a problem I have never been refused towels at any motel or hotel. Not to mention the room didn't come stocked with the regular amount of towels. I know establishment is privately owned but nonetheless it represents the Motel 6 name and therefor should operate as such. My most recent stay when making reservation noted special request of at least 4 towels which were't in the room. I did ask for them and was given the extra towels without incident. The cleanliness needs some serious improvement to say the least. Besides that my complaint is with the upkeep of this motel 6. I've stayed in many different motel 6's but never one so horribly maintained. They really need to invest in a new housekeeping staff, repairs, and renovations I didn't complain to management who live there in the office because I had been driving 8 hours and was due to get married at 9 a.m. after arriving at 3 a.m.. I will attach pictures and you will see for yourself. !!!HAVE MORE PICS BUT COULD ONLY ATTACH 5!!!!
I reserved a room, i was treated with a bad attidude immediately . I went to room to find no microwave or fridge, which were part of amenities published online. I had traveled 1800 miles wanted shower and bed, although its just afternoon i needed the rest. I get all my gear in and get ready to.....knock knock bang bang " can you move you truck, we are getting ready to paint ." Not only do i have to move my truck but a paint crew listening to rap oitside my door. No offer to make it right except i xan repack and go to another room....NOT HAPPY
The housekeeping keeps making me com0lain and they thought i tried someone and they keep bangning and kicking and screaming can you tell the minnesota twins to win
Place is dirty. Staff is rude. Tweekers and unregistered "guests" going in and out..Make a complaint at the front desk and I'm the problem. Definitely will not be returning.
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When we arrived to check in, there were no two Queen beds available. We arrived at 2:50 p.m. I was told that I would have to wait 30 minutes to get a room. I went back at 3:30 and there was still no room ready for me. I was told to come back in a half an hour. I went back at 4:15 and they still didn't have a room. Finally the front desk person started questioning about a room for us. We got the room at around 4:20ish. If check in is at 3:00 p.m. why don't they have the rooms ready??? You are expected to check out on time, 12 p.m.
We have recently lost our apartment building to a major disasters fire that was not our problem or cause we had called your facility in Saint Paul Minnesota to find a safe place to stay and hope to get the same rate that the general manager had given us the first week we were here however after that week we were told that it would be 350 to 375 a week even after we lost everything in the fire and we have been nothing but quiet honest respectful tenants of our room being rented we have complied with everything we were told no smoking no drugs no loud noises no disruptions and yet we were told that we would be given the same rate as long as we kept paid and I have I have discussed continuing our stay here however we were told that the price would go all the way up. The Red Cross helped us for some time for about three or four days and now we have to come out of pocket to pay for a place that has no microwave no refrigerator and extremely loud people throughout the building not complying as we were told. We need to have something done or we will make sure that this motel is reported for mis-information and telling us they would be able to help us in this crisis we are dealing with. I don’t know what ur policies regarding this are, but how is anyone supposed to relax when there is constant marijuana throughout the building and horrible cigarette smells continuously coming in through our bathroom. We are not trying to cause trouble, simply trying to re-coop our lives during this trying time we are dealing with. I would like someone to contact me regarding this experience, preferably someone who can help us resolve this immediately!!! We are here u until Tuesday morning and then have no place to go due to non-compliance of the deal we were initially given. Thank you and I look forward to your urgent response regarding this matter and/or violations being ignored. Please contact me at6517557613 or email@example.com
On the 3rd of April I checked into MOTEL 6 on H St in Lompoc, CA., checking out on the 9th. Almost immediately, not only harassment started, and stalking. I am presuming it was from drug dealing because they would not move away from door. We had one African American who circled the building from 11 AM to 6PM,, like with stalking. I would have left, except I was too I'll with a very bad cold from the fall out from the last fires. I did email your customer service, and told Moses on evenings.about the stalking, and of course, about being harassed
by name calling. Unless I,get reimbursed either with credit or money, I will make sure it is well advertised what is going on there.
My complaint is tin foil on Motel 6 I made up a whole bunch of lies and stories about what we were not doing very rude she had told us that we were disgusting people and disrespectful people that is not true she said that we were bothering him housekeeping for money. That was nothing to you that we were bothering customers for money and we had to leave before she goes to Cops so when we left me and my family I have three little ones four year old 8 year old on a nine-year-old that day we had to stay at the park and we slept at the part for the whole night cuz we have nowhere to go we have taken all our stuff from one city to another city dragging it cuz we didn't have no vehicle take a two and a half hours to get to where we got to go on foot with three big old luggage and three little kids general manager calls his back so we can come back she apologized for employees action Come Back Inn started again employment at the line that she was threatened felt run for her life my two little kids asking for toilet paper she said we could not get no more toilet paper cuz we ready have power supply for today based on my knowledge I believe you're entitled to get as much toilet paper as we want cuz we're paying for the room so she had called the cops on us now my kids are dramatizes scared that they may take your dad to jail I lost my wife she passed away two years ago so now they going to have the cops come over here and stand for over toilet paper something has to be done the general manager is not doing nothing about it so I'm writing to you guys hopefully you guys can do something about it cuz general manager is not doing nothing about she's not listening to my words or listen to anything what I have to say I have sent her a video of wild hurting for you I was asking and she still not taking action about anyting please I need you guys's help
I checked in at 6:30 pm. The room was apparently cleaned-no trash, supplies like soap and toilet paper replenished, no odor, beds made up. I went out for supper and brought take out back to the room. When I turned the covers back to get ready for bed at 9 pm there was a shit stain on the sheet! I called the desk and wanted the bed cleaned. The person working the desk said she had no clean sheets, no key to the laundry room, no home phone number for the manager. When I was adamant about the sheet situation- I will not sleep in sheets stained with shit, she refused a refund. When she offered to change rooms she also mentioned that she would charge an additional fee. Finally she rescinded the additional fee.
But I am still angry. I will report to Albuquerque health department tomorrow.
I have contacted the Motel 6 in Davenport front desk to give the manager a message 5 times in the last year to fix the fence attached to their property line and I have never received a message back from the manager. I then called the Motel 6 coorporate office and was told it would be taken care of last fall. I have attached a picture of the fence and I hope this situation will be taken care of as soon as possible. The store number is 4634.
Stayed in Motel 6 Whitby On business. On April 08 -10 2019. Stayed in room 316. Told front Desk Tuesday Morning Toilet plug., Can back to Room After work, And notice a Used Condom in Garbage can , Gross ???
I had to Call Manager , and Complain, HE DID EVEN CARE >
I should have put Stop payment on my VISA
I will NEVER stay There again , or any of you Chain Hotel, . I usually stay at Choice Hotels,
I have pictures to Prove it.
The location in Joliet off of I80 is horrendous and rude!!! They didn’t provide a remote until our 2nd night then when we checked out I get two blocks away and they run my card for a pillow. I called there immediately and I was told to come back so I went back Only to deal with some young punk who refuse to do anything to help me after I even offered him to go look in my car. He called his manager and speaks their Indian language which is also rude and I’m Santa way again telling me to call the manager and the next day and the manager says you have to report to five days for Credit all for an issue that is not my responsibility the housekeeping fell short on supplying an extra pillow and I am being held responsible cool that you’re completely uncooperative and rude. I should’ve been given my money back immediately. Whoever is in charge of this location needs to see to it that I get my money back. Here’s my phone number7086749720
The motel 6 off loop 12 and 35 in Dallas Texas has a issue with bed bugs we were move from room we got first cause the bed had baby bedbugs then moved to a different one that had adult bedbugs we told the desk if we could get another room cause we got no sleep being bit all nite we took pictures.she was rude said she give us only have our money back.
I came here on 4/3/19 from the time I came here I pacifically specified that I would do my own housekeeping in my room I reported it to the front desk also to housekeeping OK started on Saturday someone came up to my room three times and put the key in the door and open my room door while I was sitting on my bed with no shirt on due to complications of my breast I don’t think is right came back today they called they self cleaning the room but I am going to post the pictures of this rain that supposed to be clear because I’m trying to figure out why do they keep coming to my room opening my door I feel like a sexual harassment or somebody’s trying to do something that they don’t supposed to be doing and is stealing some of my belongings was open when I got back so right now I’m just searching to see what is missing and what’s not missing I have so much stuff here I can’t really pinpoint it right off but nothing was done in my room for them to be here so I will be contacting corporate as well and if Call 911 that will be done in the morning as well and he understands what is going on with this dirty ass linens on my bed that was made up LOL not a joke on y’all now
On Oct. 25, 2018, I made a reservation at the Motel 6 East Madison, Wisconsin, for Saturday, April 6, 2019. I made the reservation online through hotels.com. In the notes section of the reservation, I cited that we needed a first-floor room due to us having a pet and my husband being disabled and not being able to maneuver steps. On the Tuesday before that Saturday stay, I called to ask if we could have room 106 because we had stayed in that room the previous weekend, and it fit our needs perfectly - first floor, large bathroom for my disabled husband, nice flooring, clean, quiet, close to the entrance for our dog and for carrying in luggage, etc. I was assured we would have that room. When we arrived on April 6, not only was room 106 not available, there were no first floor rooms available. The employee read my notes from the original booking citing my exact need for a first floor due to my husband's disability. To say the least, I was furious. I asked how they were going to take care of this situation and accommodate a disabled person. Everyone claimed that they could not do anything. I asked them how they expected my husband to get up the stairs. They did not have a response. I asked how they were going to compensate us for their error. I was told that they could not compensate us. I asked to speak to the property manager. They told me she was not available but was in the building. I asked that she be sent to my room as soon as possible, so I could discuss this with her. She never came to talk to me even after calling the front desk to remind them. Her name is Paula. Since we had no other option that night, other than sleeping in our vehicle, we took the room on the second floor. My husband was in pain that evening and for the next 2 days and nights from having to climb those stairs multiple times. The second floor smelled horrible, was loud, had barking dogs in the rooms that barked in the night often, and was dirty. My husband was barely able to get into the bathroom because the door was so narrow. The bathroom itself was tiny. The next morning I asked to speak to Paula and was told she was not there. I reiterated my complaints to that staff. Other than apologizing, they did nothing to compensate us. I called to talk to Paula on Monday. She was not there. I asked when she was expected on Tuesday. I was told 9:30, but she comes and goes. I called today at 11:50 to talk to her. I was told she was still not there. I asked when she would be in, and the employee said she did not know. It is clear that she is avoiding me. I gave the employee my number and told her that I was going to be contacting corporate with my concerns. We are incredibly upset about this situation. It is illegal to deny a disabled person accommodations - especially when it was clearly defined in the notes at the time of the reservation. I am expecting to be contacted regarding this issue and for some form of compensation for this nightmare.
Hi, I would like to make a complaint about the Motel 6 in Pinole, CA. The motel had the lights off during the nighttime which you couldn’t even see anything. The Morning I left which was April 8th my girlfriend was walking to get our stuff into the car and since the lights were still off she couldn’t see and tripped and fell and hurt her ankle and scrapped her knee. Her ankle seems to be fine but it could’ve been bad they should’ve had the lights on anybody could’ve gotten hurt.
Room was very dirty carper stain comforter looked very old and word I very dissatisfied with the quality of house keeping I really think I overpaid for room asked to be given another room or refund I was toldthis was the not an option
I made reservations on line. When we arrived I was refused a room because I have a service dog over 10lbs. He repeatedly ask for documents. I even pulled up the ADA laws for service dogs and showed him. He said no no I don't care. I can't believe the hotel's in Texas evidently don't understand that this is a federal law. I expect to hear back from you. If you don't want to talk about this I'll just call an attorney.My email firstname.lastname@example.org
At first was told I could check in at 5am and stay all day. Now they harrass us and knock constantly at the door.
Horrible experience, needed smoke free room and room reeked of cigarettes. Even had a plastic bag tied over the smoke detector so people could smoke in room. One of our group wanted to sleep so we asked at front desk if we could get clean towels and a clean blanket as one smelled so strong of cigarettes and was told they were just collecting soiled ones to be cleaned and to pick up clean ones when we returned from our event I notified her that we would be returning late and was told no problem when we got back the man was very rude said there are no clean towels and nothing he could do that it wasn't his problem I'm angry cuz we really needed to take showers after our day at the zoo the whole reason we rented a room was to be able to take showers and rest before a very long drive
My daughter rented me a room at motel 6 on wadsworth and 6th ave. Denver Co. The ladies at the front desk were rude and sarcastic in thier tone when attempting to speak in a polite manner as most customer service genuinly do. They dont wear name tags in order to identify them. One is the front desk clerk the other a manager day shift. The first problem was that the washer didnt spin my clothes, they were sopping wet. Very calm and kind voice, since i could already see they with rude mean poeple, i ask for a refund to wash my clothes in the washer that works. She raised her voice at me and argued with me for 10 minutes then refunded me. The door to the laundry room didnt work. And i had already gottin a second key. She said it was the key and replaced it again. She said i would be charged for a thiird key if i would need one. The mantance man let me in and said he would tryto fix the door lock. Why would she charge me for a key i didnt need replaced it was the lock. Then on the 4th of April 2019 my boyfriend brought me lunch. She basicly harassed him about being there but said nothing to me. The next day Friday the 5th of April 2019 he brought me lunch again for work. From 3 to 11pm i work. While he was walking up a man from another room was someone he knew ask if we would chage his phone as he was arguing with his girl friend and wanted to go. We chaged it and 15 minutes later he k ocked on the door we handed him the phone at the door and he said thanks and walked away. Immediately the phone rang and the lady, once again sassy and rude tone of voiice, told me that i had 2 unregistered poeple staying in my room that i would have to payfor them now or leave. I was like wait no and tryed to explain my situation when she interuped me continuously then told me to come to the office so i did. And she said any guest must registrar at the office even if they dont stay and i said" i didnt know that". no one said that the day before. Thats when the other rude women came out yelling at me. I told her im not used to being talked to like this. She said she doesnt know what games im playing but i better get out of her motel. I said not untill you refund my daughter. The cops were there becuase they were kicking out another man for asking for his money back when the same washer left him with sopping wet clothes as well. I ask you why didnt they call the owners of the equipment and put in a work order and put a out of order sign up? Im convinced they are running a scam. By kicking as many poeple out as possible keeping as much of the moneys that should be refunded and getting bounuses for make the company more money this way. Please look into it straight away as the women should be let go. New management put in place. Also i expect to hear from you regaurding my complaint and to know what was found and what wad done about it. It has a bad reputation of kicking people out and im convinced this is why. I will refrain from going to the media at this time untill i hear from you.
People threatening my life management wasent helpfull or was police ... they banged onn my door for 30 min and called my roommate from a mother room threatening to. Dreak door. Down.
Worst motel experience ever! Just needed a bed and shower so we didn't expect much. But we didn't expect it to be this bad. If it wasn't so late and we hadn't just come from an urgent care visit we would have left immediately. While I was checking in, my Husband was approached by a panhandler at the car even though there was a security guard walking around outside.
The room was disgusting! Stains everywhere, dirt on everything. We slept in our clothes under the sheets - at least they were cleaner than the bedspread - even though there were cigarette burns on one of the sheets. TV didn't work - shocking. I was afraid to sit on the toilet and taking a shower was way out of the question!
There was no phone in the room so we couldn't even call the front desk to request another room and I was afraid to walk back to the office. We left at as soon as it got light out.
Been staying at the Motel 6 located at 258 Harry Lane Blvd Knoxville TN 37923 for the last month. I've spent my entire tax check for my family to stay here. Since being here we've had to make multiple noise complaints to the office. They continue to put very loud and obnoxious people next us. When we have complained about the noise the staff at the office at night and the day shift desk person who's name is Candy threatens to kick us out. The people have literally kept my family and I up all night. The past two nights 4-2-19 and 4-3-19 we were kept up all night long. If I could get a return phone call my number is 865-443-4931. Thank you.
Hi... I'm a housekeeper at Motel 6 I had a problem yesterday where the headhousekeeper cursed me out Mrs. Mary cursed me out. I have 3 witness where she cursed me. I told the GM but nothing was did about it. She also was intoxicated.. It's alot going on at Motel 6 Vicksburg, Ms yall need to know about.. She also told one housekeeper to file sexual harassment on a maintenance guy. Something that happen up here that u all need to know about.. I use to be headhouskeeper but I dropped down due to they were unorganized... Could u please give me a call at 601 415-8074 or email me at email@example.com
Checked in March 21 2019 left March 22,2019 Motel 6 Merced,Ca 1983 E Childs Ave. My wife and always choose Motel 6 when traveling because the rooms are always clean. However this stay was not as pleasant. First the TV remote was missing, after my 3rd trip to the office I got one that worked. In the mean time my wife saw that there was a smoke alarm but the batteries had been removed. Upon entering the bathtub/shower I fell, the shower floor was slippery with a slick residue. Next morning I brought my fall to the attention of the front desk clerk and told her about the slick bathtub/shower floor. At this time I let her know the smoke alarm did not have batteries. She mentioned the batteries were missing because the smoke alarm was soon going to be replaced.
Needless to say I was disappointed with our stay.
Safety issues should not be overlooked hopefully you will contact this location and make them aware how important it is to have a safe room for your guest.
Thank you for looking into this and your quick response.
How do I get my money back after it went through on the card I need to put back on my card
While checking in motel 6 san diego hotel circle on sunday night 3.31.19 I walked in the lobby and first asked if there was a near by men's room. The skinny afro American female rudely told me "THERE'S A HOTEL DOWN THE STREET THAT YOU CAN USE." I told her I had a reservation here. She didn't change her tone and was rude throughout the process. Never wont stay at Motel -6.
Skipped 3 days in a row for room service. There is one specific employee who if very rude I believe she works nights yesterday I went down before work to ask for towels to shower never came my finance went agin after I left for work asked agin never came asked agin before I got home never came and I had to go all they way back down after working all day to get a towel. The same rude lady is trying to tell me I have to have a kensl for a service animal Iv spent a lot of money here the past few nights and was wanting to do an extended stay but with all the problems Iv had we cshoild be given a free night at very least
I called the one 800 number to make a reservation for one night for the studio six in Anaheim location I was confirmed that I have a bottom floor king size bed room the agent put me on hold and called the location a couple times to confirm that I did have a bottom room location available now I called the one 800 number to make a reservation for one night for the studio six in Anaheim location I was confirmed that I have a bottom floor king size bed room the agent put me on hold and called the location a couple times to confirm that I did have a bottom room location available now however Once I got to the location That same lady in the office who had been speaking to the customer service agent said that she never said she had a room available for me on the first floor I wasn’t on the phone to hear their conversation so I don’t know what they were talking about That same lady in the office who had been speaking to the customer service agent said that she never said she had a room available for me on the first floor I wasn’t on the phone to hear their conversation so I don’t know what they were talking aboutAnd I replied I was on hold and she only called you to confirm our room in the bottom floor And I replied I was on hold and she only called you to confirm our room and the bottom floorSo I continued to complain and ask for a managerAnd she canceled my reservation and said I could not stay at the hotel so I drove an hour Away for nothing and still don’t have a roomIt appears to these people are too easy to miss treat the customers which means that they are being taught in their training camps or rooms upon new hire to treat customers this way
I reserved 1 room for a night and it was after 6pm so later that evening i check my account later i see 2 charges from motel 6 one for $67.20 and one for $80.85 so i call the office and the say well u booked two rooms. I call main office and the tell me that they cant do anything becsuse independently owned Motel 6 so long story short I reserve a room $67.20 I get there in the room and I get charged for additional room for 80 85 and I tried to get it back and they won't give it back to me talk about bad service
Made the reservation after 6pm . 1 room for a night and they sad i had book 2 separate rooms one for $67.00 and the second one for $80.85 .also in all the years i have been staying at motel sixs i have never booked 2 rooms i know i cant get my original booking back for $67.20 but the second one for $80.85 . Are you serious!!!! I will never stay at motel 6 again & i will tell everybody i know .....
I had made reservations for 23-30 of March at your location at 5300 ADANSON RD
ORLANDO, FL 32810,
I had called to confirm everything that day, and told them specifically that the credit card on file was not to be charged bc I was using a different card when I got there, I was told not an issue bc night audit get ran sometime after midnight. I arrived at the hotel at 10ish pm to be told they ran my card in file at 6p and because it was declined they gave my room away to walk in bc “people needed rooms” I was livid! I had asked who else had rooms bc it was late and I had just arrived into town, I was told “ your sleeping in your car bc no one has rooms for you it’s spring break” seriously?!? Like wtf (excuse my words) but what kind of service is that!! You honestly want someone to represent your company like that!! I told the 2 desk ladies who were to busy talking to their kids about swimming that I had called n confirmed everything and told them I’d be arriving late, they said not their problem and I needed to leave bc the desk was closing. My jaw dropped like how are you going to treat people like that!!
Sad to say , it must have been a blessing bc I ended up closer to universal at even a better rate than what they were going to give me after explaining to them the chaos I went through.
Your staff needs to be retrained, don’t let their kids hang around in business areas of the hotel and have respect for tourist!
Not a happy customer
ALL of the electrical outlets were so loose they were about to fall out of the wall, very concerned about electrical fire all night long. There couldn't have been even a 6" space on the one side of the bed, and no way of moving the bed, how an older person is expected to get in and/or out of bed was incomprehensible. The only reason we stayed was because it was freezing rain out side and all the motels in the area were full. The worthless bed covering was of no use, had to sleep in our clothes. The television reception was horrible, and most channels tat did some what come in, had NO VOLUME..This hotel was near Tucumcari New Mexico... I can not believe that this establishment carries the name of Motel 6, I understand no frills, but this was way worse than no frills. There was another Motel 6 in Safford, Az. that falls way below the standard of what one would think would carry the Motel 6 logo. Have the standards fallen that far, these were the only Motel 6 we stayed at on our 66 day winter vacation, and I can tell yo for a fact, that I will NEVER even consider staying at a Motel 6, and I will be sure to spread our horrific experiences at the ones we stayed at.....
Stayed at thousand palms location in California. My mom and I were going to a concert. It cost me $153. The area noisey and industrial. It smelled like smoke and there was people begging for money outside our room. I didn't get any sleep. My mom.has a pacemaker and due to the smoke smell was coughing all night. Horrible place. We left there feeling sick. The room was dirty.
This Motel 6 was a disgrace. I have stayed at many in my life and never have I seen such a poor poor room. The wall behind the toilet has mold. Inside the toilet has mold. The paint on the door is coming off. The paint on top of the mini fridge is rusted. The towels were very dingy looking and the had finger nail polish on them. Room stunk to high heaven of smoke. And the price was a rapeing. It is really sad that this place is using your great name. The address is 6015 W I-10 San Antonio Tx and the room we were in was 118. I really hope y’all look into this disgusting place that is representing your Name.
I booked a reservation for my son in law Charles Cowart at your property located at 1310 W. Lantana Rd. My Confirmation # DDCT3C43PWH for 7 night stay beginning 8 Mar thru 14 Mar, 2019.
During their stay, their room was never provided maid service. they had to go to desk for rowels every night, bed were never made, trash emptied one time and air conditioning was inadequate. they asked for room service every time they got towels, but desk clerk ignored their issues. His attitude was very poor, appeared to not care.
After 6 nights, they had enough, and found another motel and refused to stay the last night. They are working at a power plant for a two week job, and would have stayed another week had things been better. At a minimum, I should be refunded the last night ( 14 Mar 2019).
This is unacceptable and I hope you can find a way to improve your operations at this property.
Rev Donald Bresher
After complaining about people trying to gain entry to my room "Ashante" said somthing to a cohort who a day later says i am barred from fullerton motel 6
This was the last room they had for the night when I got in there the floor was all dirty . There was also spray paint on the mirror , hair on the beds , had a very bad smell did not look clean at all . I couldn’t take a shower the towels were used and half wet rolled up like the weren’t had yellow stain and spray paint on it and dirty in the bath spray paint on the tub and hair . Heater / air conditioning was not working right was broken . I’m highly disappointed I paid for 100 dollars for a room like wasn’t even clean .
I called the Motel 6 in Apache Junction Az. to get the rates because we are having a Reunion for Williams Air Force Base Brats. It is important because people are coming from all over the country. I got the rates and put them out on our web site. Where I called to make my reservation a man answered at this location and was very rude. I asked him about a Military rate and he said we don't give any military discounts (rudely) which is not what you have on Motel 6 website. So I asked about any other discounts and he said we don't give any. (again rudely) I said to him I had talked to a lady just a couple days before and she gave me the rates and he said he doesn't care what she said and do I wan't to me the reservation rudely. So I hung up due to the disrespect and demeanor. I asked for the Manager and he said I am the manager. . I couldn't believe that Motel 6 would have such type of employees with such disrespect towards consumers. Feel free to call me at 210-378-6738. Thank's Mike
Within 2 mins of entering our room after our long drive my daughter screams over a big in the bathroom. I went in and found a cockroach. Brought the half smashed bug to the office and they accused me of planting it. Only begrudgingly moved us one room over. The whole situation was insane and the way the staff treated me and my elderly mother was unacceptable. If I hadn't been driving for over 12 hours already I would've gotten my money back and left. But my mother needed to put her legs up and rest. But if you have a bug problem you shouldn't be blaming your patrons
I have been staying with motel 6 for a week and I have had nothing but a great stay til this morning as I had asked my mother to go to the front desk and pay for another night as she's done plenty of times the woman who said she was one of the managers first started asking my mother if she has been staying in my rm with me and she told her no but she does come here with me because she lives out of town and is dropped off in the morning so I can get her to her appointments but I do take her home every evening I even tell the person behind the counter I'm taking momma home and this morning I was accused of lieing about that and she accused me of doing things that the employees have been allowing me to do and this morning I was accused of all the things that the employees told me to do when I would go to pay for the room that I was staying in as I tried to explain to the woman that called me early this morning when I asked her name she would not let me know who she was, after I asked for the corporate office and their phone number and her name she changed her attitude almost instantly 2 days ago I asked for some light bulbs for the restroom and the lights on the wall she told me they had finally arrived and handed them to me so I could install them myself I feel like she would not let me explain anything to her but she kept accusing and insulting me for no reason and she didn't want to hear it from me but I asked her not to yell at me I was 3ft. In front of her than she asked me to step aside to help another costumer that had just walked in I have gotten along with all the staff except her this is the second time she has raised her voice and would not let me explain she is very rude and insulting and I feel like she judgee as a bad person when I try to get along with everyone u may ask All the other staff I am not here to cause trouble or bother anyone I just need a place to stay for I am homeless at the moment but I pay for my room everyday she even said I could not have anyone here unless they r on the list if not they will charge me for them being here she has not liked me since the first time we met thanks pls feel free to call me anytime@(505)692-0013 my name is Matthew Vigil am in RM 120 thanks for letting me get this off my chest..
I am senior on disability. I have sleep apnea machine and service dog. I prepaid for a month at motel 6 in dania beach. The manager banged on my door tiday woke me up and said if I don’t answer the door she will call the sheriff. There was no reason to wake me. She was upset because I put a do not disturb sign on the door. She said it was against corporate policy to put do not disturb in door. She also said I was not welcome there because she could get more money per day than per month. I prepaid. This manager had no service skills and her behavior violated the Americans with disability act. She had no customer service skills and should not be interacting with customers or people especially not disabled people. I will be filing a complaint with Americans with disability act office. She should be fired.
I have stayed at multiple motel 6’s and I have never had this much trouble. The staff at the San Dimas motel 6 off of arrow hwy. in California has given me the hardest time. Guest services the people are rude, one of them tried lying to me saying there is no iron and ironing board,I got overcharged on a night. I also asked for a room downstairs due to me being handicapped. I can barely walk on my right foot and the front desk put me way cross the parking lot right in the middle room up stairs. They were snarky with the comments and just all over rude.
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