Marriott Complaints Continued... (Page 5)213+ reviews added so far. Upset? Call Marriott corporate: 1-800-721-7033
I recently stayed at your Sanibel Harbor Marriott Resort & Spa (12/26&12/27) and was very disappointed with the rooms. Both were dirty (386 & 388) In room 388 the toilet would not stop flushing, the TV remote did not work, the room key did not work & after 4 trips to the front desk they finally sent someone to change the lock at 10:30 PM on 12/27/12.
The front desk was not very responsive to our complaints & am sending this E-mail in the hope that you can take some action. This is the first time that I have found it necessary to take this action. Hopefully, I will hear from you in the near future.
I am a Marriott Rewards member & have always enjoyed our stays at Marriott ion the past.
When i worked hard through School to comment about the hotel industry of Marriott, the group Marriott invited me to be apart of the Marriott industry, at this time, the Marriott industry was aware of people trying to use the hotel industry to create accidents that could result in my death, Even though i made a number of reports about the mater, people did not give me this support to get the dangerous people out of the Employment industry because of the harm they were trying to cause.
After going to the local Marriott industry i was able to get support against people in the Marriott industry World wide, who were using collusions and criminal mind games to discriminate me and prevent me getting the equal opportunity for employment. When i meet executive chefs in Sydney from Marriott, they asked me why i am not running the Hotel I bought within Marriott, i told them the collusion story and they got every defence they could against the people stealing the hotel i should own. now in 2012 since 2006.
I have not been able to get the same help as the same situations were repeated, people simply got lawyers ready to make sure that the criminal actions of the people attacking me were able to be continued, because in the event i complained about there actions, i was told that Marriott would then fail to let equal opportunities of employment to the criminal organised crime. , the criminal members told Marriott that they only have a problem against me and that with me out of the industry they would not be attacking anyone.
I never got support from Marriott industry against organised crime again now in 2012 i am not able to get in contact with people of Marriott who represent the laws and human rights they claim to follow, in the event i was to meet such a person. I would be wanting support from there departments who should be more then able to recognise criminal mind games and organised crime trying to use the company marriott against me. When i complained about people who attacked me and prevented me from carrying out my duties.
The criminal members told there lawyers i was using the company marriott against them because the company was more then ready to support me against the gangs but now in 2012 i am not able to get this support. My complaint is about how Marriott do not address and stop organised crime taking jobs in there industry, this stops me continuing to be a member of the Marriott industry.
I bought two vouchers on living social for a two night stay at the Fairfield inn and suites in Portland Oregon. It was for my wifes birthday. Check in was going to be April 27 check out April 29. No where on the Marriott Hotel voucher were any blackout dates from Living Social. When I called to make the reservation I was told they were not good for those days. I felt the person I talked to was rather rude I will not be using this hotel again or any other Marriott Hotel associated with it.
First thing is that it took 15 mins before they could find my reservation. The second thing is are key card would not work numerous times. The sink would not drain, the covers on the bed were not there. The breakfest was awful, biscuit were cold the the coffee was empty. The wifi was very spottie. I would have expect these issues out of a red roof inn but not a marriott.
I stayed at your Springhill Suites Las Vegas, NV March 14-17, 2013 Folio#85105. I prepaid my hotel expenses with Marriott gift cards in the amount of $700.00. At checkout I determined that my expenses totaled $627.08. This left a prepaid balance of $72.94. I was informed by two desk clerks that the balance could not be refunded because the gift card was not issued by the hotel. I was not informed of this when I made the prepayment and would assume that gift cards are treated as cash. That is, the hotel received the full $7oo when the cards were redeemed through the issuer. I was referred to the Director of Operations and left a voice mail requesting a return call. Since it was Sunday, I did not expect the DO to be on duty. On 3/20 I called the hotel because I had not been contacted by the DO. I spoke with Chris who transferred me to the DO. I again left a voicemail requesting that I be contacted concerning the refund. On 3/25 I again called the hotel because I had not been contacted. I left a voice mail for Brittany Hutchins explaining my request and that she contact me at her earliest convenience to resolve this matter. I was transferred to Ms. Hutchings by the front desk when I requested to speak with the DO or General Manager. I have yet to be contacted by anyone affiliated with Springhill Suites or Marriott. Please contact me so that we may favorably resolve this matter. My cellular phone number is 330.635.8715, should you prefer to call me. Thank you for your assistance. Fred
I left the room at 11:00 this morning, when I returned at 11:15pm, the room had not been touched. When calling downstairs, I was told that the housekeeper "assumed" that I would not need the room made because I had had a privacy sign on my door. The sign was removed when I left the room and it was not outside my door when I arrived. When asking to speak to the manager, was told none was on duty and that they would bring me towels to the room. When asked to clean up the room, they said that they could not.
As a Marriott Rewards customer and a paying customer, I expect better service from Marriott and have received excellent service in the past I would like my money refunded for today or service within the hour.
I reserved a hotel room through hotels.com, the first words I said to the counter girl was "hi I made a reservation on hotels.com" hotels.com charged my card at the time of reservation ($98.80), the moron at the couter also charged my card ($20 incendental fee & $90) I called this morning to inform them of thier error, the new moron at the counter took my card # and charged my card once again $83.21 (attempting a credit and must have just pulled that arbitrary number out of her butt) so now im out $193.21, left a message for the manager of the hotel over 2 hours ago with no response, called mariott hotline they couldnt help me untill the manager responded. My account is now overdrawn, I couldnt pay my doctor this morning, nor can I get my perscripton medication! I want the $193.21 credited back as well as the $98.80n for gross neglegence and now currently causing me bodily harm as I cannot get my meds. I'm contacting a lawyer.
Stayed at Marriott Homewood Suites in Birmingham 9-23-1, rooms 325 & 327. Check-in staff was given F&F blue card & she was given name of GM from hotel I worked at. She came back & said I couldn't have the discounted rate because no hotel in Gatlinburg acknowledged having any GM with that name (he has been there 14 years)??? Next AM another staff member said everything was okay....not to worry about it. Upon entering room, refrigerator s dirty.....never got cleaned in 2 days. We requested extra pillows....they were never brought. Had to sleep on one tiny pathetic excuse for a pillow. Towel bar in Room 325 was broken.....reported upon check-out.
I purchased a gift at the Marriott hotel in Houston for hotel night and breakfast and had it sent to Kenny Triola via e-mail. He did not use it immediately but tried within a month. They told him there was a $90.00 charge to use the gift. It was not told to me when I purchased, I inquired if it had to be used immediately and you told me no. I am very disappointed.
I stayed at your national harbor location on November 9th. I have stayed at this hotel a few times and have never had a problem at any of your locations until now. I was charged twice for parking on two different cards which was $13 each. I have now called four times and left two messages for the manger at the Marriot corporate office headquarters. I return call she said ... "My number wasn't working" ... Which wasn't the case. She was very rude and disrespectful and not helpful at all. I will never stay at this location ever again and will re-think my stay at any mariott in the near future.
I was a guest at the Marriott Gateway Hotel in Metro Atlanta in February. The employees at the front desk and greeters were great. They are the "screen savers" or the "recruitment". The other employees practically ignored any request that I made. The bar attendant came up to my friend, who happen to be White, to place her order. My friend reminded the bar attendant that I had been waiting longer and suggested that she should take my order first. I experience this type of behavior during the entirety of my two days stay at this hotel. I stay at Marriott Hotels often. I have never had this experience before. The sad part about this story is that all of these employees were Black. Again, all of these employee were Black people. Sad, Sad.
I checked into the Marriott Springhill Suites on Aug 31, 2013 for a 2 night stay in Boise, Idaho. I had my 3 lb Yorkshire Terrier with me and let them know at the front desk. I was told that it would be a $50 charge for my dog. I ask if it mattered that she was only 3 lbs and does not shed. I was told all dogs were $50 because the room had to have additional cleaning to get rid of the pet dander and the carpets had to be shampooed after I stay there with my dog.
The second day of my stay I was in my room when the maid came around to clean. I watched her clean the 3 rooms next to mine, one of which I KNOW had a large dog stay in the night before. The maid did the same cleaning on all three rooms! There was no shampooing in the dog room, no extra cleaning, just the SAME cleaning on all the rooms! She did not even change the comforter in the room where the dog stayed! This is a dishonest charge by Marriott and I will NEVER stay with them again!
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