Marriott Complaints Continued... (Page 2)

213+ reviews added so far. Upset? Call Marriott corporate: 1-800-721-7033

Today I tried to get my account resolved because of the Dusseldorf Courtyard Marriot Am Seestern. There were numerous stays which were missing or which had issues where 1 or more days were removed. The first 1.5 hours of my call I spoke with a very helpful representative who was researching my account resolving items while we were on the phone. Unfortunately we were disconnected somehow before she was able to completely resolve all of the issues. I then spent the next 3 hours on the phone speaking to representatives or supervisors who refused to help stating there was already a case opened (which was the one disconnected). The level of service I received on the call back was very unsatisfactory basically telling me I need to call back tomorrow. I would like a formal followup and I still need my account to be resolved. Please help.


I am very appalled on how long I have to wait for an answer and how I am being treated. It’s been since 10/12/18 since nothing has been resolved. Here is my case number: 83207723

My fiancé, Jennette Turner, reserved a room from booking and the hotel denied us from staying at the hotel. There are 2 specific females that cased us heartache and pain because of what atrocities they did. Since they denied us to stay at the hotel we went elsewhere. Here is the malice part, those 2 “effin” ladies decided upon themselves to deduct another 120.10 directly from courtyard. If we went through a 3rd party, why the HELL DID THEY DEDUCT 120.10 5 HOURS LATER?!!! My kids where sleeping in th me fucken cold because of those women. I have recordings of what they did to me, my fiancé and especially my kids. Then, my fiancé spent 3 hours on the phone with you guys and nothing has been done. Not to mention that one of your employees stated that what were my kids worth. He wanted to accommodate us with 2 days? That is a fucken insult! We waited 2 months and nothing has been done. Just now, we were on the phone and the associate hung up on us purposely. I am now upset. I want something to be done and I mean right fucken now. I want to be accommodated the same length of time it’s taking you guys to respond to me and my fiancé. I am going to seek legal action against you guys. I’m sure my attorney is going to love the video my fiancé-took of those women not giving 2 shits about to what they did to us. I want an answer now please. 510-963-9383 is my cell. 650-448-9500 is the number of my fiancé. I hope to hear from you soon or else your courtyard will have a very bad reputation, especially when it hits the news on how you treated us. I’m sure 2 months stay should suffice.


I am writing in regards to an payment issue had with Marriot Courtyard 1251 Hurffville Road, Deptford, NJ 08096. I stayed at this hotel often and didn’t have an issue until this date on October 15, 2018. I stayed at this hotel for a couple hours this day, I was checked in by front desk clerk Chris between 7 pm-7:30 pm. Around 10:15 pm maybe a little later I checked out and I decided to pay cash instead of using my credit card in the amount of $145.00 which I handed to front desk clerk Chris and I specifically asked if I pay cash my credit card would not be charged and he said yes it would not be charged. On October 24, 2018 I noticed a credit card charged in the amount of 145.00 for the date of October 17, 2018. I called the hotel immediately I spoke to the night auditor Eddie and he told me my card should not have been charged since I paid cash, he also told me he does the audit for payment and that he seen the cash payment for that day. I asked if he could submit a refund and he said he could not but he would talk to the Assistant Manager Mark so he can have it rectified. A couple of days had gone by and I still did not receive a call from the assistant manager Mark, I called again I spoke to Angela the front desk clerk she said he was not available so she sent me to his voicemail to leave a message. A couple more days had gone by and still no call back from Mark. I went to the hotel I spoke to Mark directly explained the issue, he said he would look into it he would need to check the money drop for that day and get back to me, and I asked him to print out my receipt for that day and he did. It’s now the second week of November and I still have not heard back from Mark. I called again I spoke to Eddie again he said he did inform Mark and this should have been rectified by now, I asked if they could check the security cameras for this day and he said he was not sure but he would escalate the issue to the General Manager Clarence but he had to wait until he came in at 7:00 am and he would have him call me. I received a call back from Eddie the night auditor and this time he was very rude, sarcastic, and expressed no concern he told me that I did not pay cash he also told me that I did not check out until 6:30 am and he was the clerk that actually checked me out. I explained what I seen on the receipt which was a different check-in and check-out time that he stated and also a different clerk. I explained that was false documentation and out of all the times I stayed at the hotel I never met Eddie face to face only had conversations over the phone. Eddie was very disrespectful, unapologetic and he told me there was nothing that could be done I just better take it up with Marriott customer service. I requested to speak to the General manager and he hung up on me. I went to the hotel again and spoke to Mark I explained the disrespectful conversation I had with Eddie and requested they look at the video surveillance for the day but instead he just issued me a refund. I went to the hotel again to reserve a room but was declined by the front desk clerk Chris he stated I cannot stay at the hotel anymore since I cursed Eddie out and that was a request from the General Manager Clarence Grant. I did not curse Eddie out I just disagreed with his information which was false, I am very upset and appalled by the behavior of the employees at this establishment I am a paying customer that was treated very badly.

General Manager Clarence Grant never followed up with me or rectified the issue I believe Clarence Grant showed discrimination towards me he was never friendly or welcoming its very disappointing and would avoid this location. They truly don’t care about their customers and for that I would not ever recommend this location to anyone. Such a shame because the hotel itself is beautiful and the other staff besides from Chris and Eddie were wonderful. I will be sure to let all the media know how they handle customers.


I am tired of the "You won a free vacation from Marriott
I have never approved that my information provided to Marriott was to be used or sold to any other company
I get a least one call per day and press 2 to opt out and the calls have continued for 2 months now
I want this resolved or will never stay in another Marriott owned hotel and will also work with my corp travel dept to blacklist Marriott as a approved hotel chain
I take my privacy very serious and do not appreciate the constant intrusion
It is against the law to spam cell phone numbers with unsolicited sales
Jim Maine
1614 Brentwood Tr
Keller, TX 76248


I booked a reservation for my son for one night. I was told the total charge was $54.39 for the night. I looked at my credit card info, and realized that My card have charges pending in the amount of $211.00. I never authorized these charges. I am disputing these charges in the amount of $156.74 in phone charges that I never approved. The credit card is in my name not my son and these calls should not have been allowed.



Please see reference number above. I am very disappointed that this matter has not been addressed.


I stayed at your Richmond Hotel on Sept 26, 2018. I made the hotel arrangement on line before receiving my AX Corp card (11005) and booked the room at a rate of $176.48 to my personal AX account (67008). When I got to the hotel, I asked if I could actually charge the room to my Corp Card and the gentlemen was nice enough to move the charge to the AX corp card (11005) and to my surprise the room was only $113.87.

Imagine my surprise when both charges hit my 2 different accounts. The AX corp card has been paid by my company but the $176.48 remains open on my personal account and the dispute was denied by Marriott. I have been staying with Marriott for over the last 30 years of my travel. I am disputing the charge of $176.48 and requesting that my personal credit card be credited in full.

I have attached both charges for your review.

Thank you

Joe Whitsel
VP, Insurance Operations, US
EXL Service


I checked into the Fairfield Inn in Roseville Sat Dec 1 with a reservation my son made. I said my daughter was very critical at the nearby hospital so I didn't know how many days but I'd check in each day. They told me the rate each day $144. I also asked that my son's credit card be voided and mine charged. When I checked out 3 days later I verified that the charge was in my name and was told the receipt was being E-mailed. I flew home for 18 hours and returned to find the hotel booked. (My fault for forgetting to make a res) So I told her that I never got that receipt and she said that it was sent to my son, charged to him and they charged me $224 for the third night. I told her exactly who quoted me the lower price and she said she'd talk to him. The final blow was when she (identified as the manager) said to come back soon!!!!! Really?


We recent stay at the Courtyard en Orlando Florida near the convention center in International Rd confirmation #95376669 we won't happy at all we do not have a housekeeping service during the stay no toilet tissue in the bathroom just a little be the toilet wan't clean the right way the jets where the water come they are dirty looks like they has been clean in long time if you looking from the back to the front you can see black staff on those jets this is our first time the we got this kind of situation we hope is not happen again thank you for you time


I booked a room at this hotel over the Thanksgiving holiday for four day's . coming up from Boca Raton, Florida leaving 80 degrees arriving in Boston to 17 degrees.
and I'm guessing that at night the temperature dropped to 7 degrees... my first two nights I had NO HEAT.....

ON THE THIRD DAY, FURIOUS I DEMAND A ROOM CHANGE AND A ADJUSTMENT ON MY BILL. the manger offers to take off one night or give me points on my Marriot membership, Like I'm going to be using this hotel again after this horrible experience.

By now I'm sneezing and coughing my head off.

Luckily, I had heat on my last night, I went to take a bubble bath before retiring and there was no hot water …
I had to call for maintenance. the guy comes up and tell me. you have to let the water run to let the air out of the line then the hot water will come out ! I was born & raised in Boston . that was an issue dealt with in my home , not in a major hotel.


I feel this was intentional , for a room to have a heating problem with 9 degree temperature outside management had to be aware.
There was banging of doors in the halls most of the night , loud guest in the hall all night , then in the morning the maid came and banged loudly on the door like the police .

on top of the drastic change of temperature this had to be the worst hotel stay of my life .
I'm sick now on top of it .
I need help with a resolution.

Penny Wall


Stayed at Aloft Chesapeake, Va on November 8-9, 2018. Left a iPad charger in my room between the beds. Have called the hotel 3 times, twice to housekeeping, once leaving a message for the manager. Have yet to receive a phone call from anyone. I’m traveling to Chesapeake in 4 days and would like to know if they have the charger in lost and found before I waste a trip to the hotel property.


I stayed at the Courtyard Marriott in Central Islip, Long Island, NY on Nov. 9 and 10. We had three rooms. I inadvertently left my winter coat and an expensive dress in the closet of my room when I checked out on Nov. 11. I called the hotel on the morning of Nov. 12 and the woman I talked to at the reception desk located my items immediately. She said she would ship them out the following day. I gave her my credit card number. I called the next day to see if they were shipped and were told by the same person that they would go out the next day. I went on a business trip and asked my husband to follow up. He talked to a manager and she promised to ship them out. She said the items were in a box. Several days went by. My husband called again today, Nov. 24. The manager said she was out for a few days and has no idea whether they were sent. They appear to have disappeared. The coat and dress together cost approximately $700. I want to know why I haven't received them.

Bonnie Glaser


The chair and fold out couch are soiled and stained. It’s a dirty room.


Several days ago, the Marriott Residence Inn in downtown Pensacola, FL switched from Cox cable to Direct TV and since then we have had numerous problems with signal going out to pixel in the screen during rain, and the TV randomly goes back to channel 1 in Direct TV menu which plays very loud and obnoxious music. Plus the channels are very limited and they do not have Hallmark which is one of our favorite channels to watch especially during the Holiday Season. We have talked to several guests in the hotel, and they all feel the same way we do which is we hate Direct TV and even the staff doesn't like it, so why switch? If it was a savings of a few dollars, with guests being unhappy with Direct TV, you may be loosing money when guests stop coming back. Go back to Cox or some other cable, storms, fog, and other weather affects Direct TV. Thank You, and have a Happy Thanksgiving.


I recently staid at a new property of yours in west Lafayette Indiana and over heard a very disturbing conversation between some of the employees. They were talking about the different drugs they are doing before and during work (meth and marijuana were the two I most heard) as well as the selling of those drugs. Apparently the majority of the staff are doing it and my wife and I no longer feel safe on the property. I think a mandatory drug test is in order here. I hope something is done soon, I would rather not make a public complaint, we actually love staying with Marriott. Thanks


To whoever will FINALLY help me,

I booked a room at the Boston Marriott Peabody for July 24, 2018, under my husbands' name Ronald Capps. My husband, who has prostate cancer was advised of an emergency procedure for that time. I called at approximately 1:30 AM { can't remember exact date}, and changed the date to July 15, 2018. A little over a month had passed, and I realized on my credit card statement that I was charge for the 7-24-18 room charge. My credit card could not dispute it, as it was over a month old. I called Marriot to reverse charges, and they said they didn't have a record of me cancelling and gave me a corporate number to call (800-535-4028) . They seemed nice, but 4 TIMES I was put on hold and got hung up on!! I would be fine with a 1 night stay, (which I already paid for and didn't get to enjoy!!!) My husband is not well. It is about the quality of life now. We live in Florida. I would like communication back. I want to know how you REALLY care for your customers. I have been staying at your establishments for a good part of my life, but I am a very frustrated customer!

Thank you for your prompt reply

Lorri and Ronald Capps
339 East Beresford Ave
Deland, FL 32724



barrage of cold colds from these jerks


I don't have a complaint, I have a huge compliment. Recently I had to take a sudden drive 11 hour drive from Maryland to Alabama to attend a good friends fathers funeral. During my drive I made a reservation at about 3 am and arrived at the hotel at about 5:30am and worried about being able to check-in so early. We arrived at the from desk of your Birmingham Marriott on Grandview Parkway and the gentleman readily checked us in and we were able to shower and get to bed for the service at 12pm that day. I just want to THANK YOU for not requiring us to wait because there were no rooms. We were surprised and so gracious!!! we can't thank you enough. Marriott will always be the place to make family reservations.



I, Felix E Alicea, want to report on first, my stay at the Fairfield Inn, 100 Greenwich Street, NYC, NY, 10006 was a total complete disaster. First, hotel is new and the rooms don't have storage for clothes, only a closet. Second, I tried to use the elevator on 22 Sept 2018 around 0715 from the fitness room located on the basement. The hotel had two elevators in which one elevator didn't move because one of the employees in the basement was holding up the elevator by charging his phone and playing music in which he stopped one of the elevators from running, therefore, everyone had to use one elevator in the hotel. Also, both days, the employees were late serving the breakfast in the morning, another delay. Third, clothing from my luggage was stolen from my room. They were an expensive pair of shorts (Dark Blue, Under Armor, pro stock item from the Syracuse Crunch, a pro American Hockey League Team, $80.00 value). The last time I seen the item was on morning of 22 Sept 2018 at 0730. I noticed the item missing because I was going to wear them in the evening. Like I mentioned, the room has no drawer furniture. It was taken out of my luggage and I had to file a police report with the local New York Police District (see attachment). Also, I had to pay to get a copy of the report ($15.00). When the police arrived on the scene in the afternoon, they took my report (#7706, or #07706), they also asked the employee at the front desk that if this incident ever happened. He first looked at me, then told them that it does happen at other hotels. It seems that this hotel takes advantage of having no storage space in the rooms for clothes except a closet. The hotel manager explained to me earlier that she has no employees take items out of luggage at the hotel. This hotel needs to be investigated because it seems the manager does not have a handle on the situation. I had things happen at other hotels but I never had items stolen from me nor told things.
I request that the Marriott Corporation provide me 80,000 points for my stay plus they owe me $95.00 ($80.00 is the value of the shorts plus $15.00 for me paying for my own police report). I am totally disgusted by this hotel, the employees running the hotel rather than the manager and the misappropriate conduct of the hotel. The manager should be looked at. This is the worst Marriott franchise hotel that I stayed at and that being a military person is beyond all felt violated. I have filed a complaint with the Better Business Bureau.


Staying at the Dolphin at Walt Disney world we had reservations for November 3 and 4 which the confirmation # was 248937801.
When we went to check in they could not find our reservation which was for a 2 bedroom suite for $587.81. which was paid back in April.
After dealing with the front desk for over 2 hours they finally told us to leave and they would find us a complementary room for my party.
They ended up giving us the presidents suite for the two nights which was good. But they ended up charging an additional $587.81 to my sons
visa charge card. ending in 3687. So much for a complementary room. I would like to have the charge against my sons card refunded in full.
When we tried calling the Dolphin to straighten this situation out they were very short with my wife and no resolution.


One night for decaying rat in A/C and unable to move me....even after part crack pipe in room. We could not leave with 3:30 lunch for death memorial.
FYI I removed dry clean bag and removed rat then from shrubs because housekeeping was too grossed out.
Never again, after your response. ...
Bye, lots to share with friends and family 

On Wed, Nov 7, 2018, 12:01 PM Keri Murph < wrote:

Dear TAMMY, 
Thank you for choosing to stay at the Courtyard Boynton Beach and providing your honest feedback on the Guest Satisfaction Survey.  

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you experienced from occurring in the future. I see that our Front Desk Supervisor was able to give you a credit of one night for your inconvenience.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Boynton Beach.
Jennifer Rodgers
Operations Manager
Courtyard by Marriott, Boynton Beach


Rewards account no. 706641289. I had 300,000 points stolen from my account in Sept 218. I called rewards and the said the fraud department would contact me. Its been 2 weeks and no contact. I had also planned on using my free night before it expires 12/2 but cant access it not.


Dear Bill Marriott:

With the recent fires disaster in Northern California the entire area has come together to rally around getting life back together for everyone that has suffered a loss, and I sincerely believe that is wonderful.

However for those of us annual extended stay business travelers… the stress on your systems & procedures have created a VERY UNUSABLE & DISCUSTING situation at the TownePlace Suites Redding. Upon Arrival (after a 1-year ADVANCE booking) we were shuffled off to a room in the property which appeared to have NOT received any maintenance since the 1980’s – AND the sofa bed was SOILED thru-and-thru the mattress well into RUST into the frame. We were told a new mattress would be delivered. Never showed up even after our many requests. They provided us EXTRA comforter to then create a bed-roll on the floor to sleep a 6-foot adult.


So after a week, we gave up and walked next door to Hilton’s Hampton Redding, California property. My intent is to provide you with feedback to improve the process.

Mark Mariotti


I, Felix E Alicea, want to report on first, my stay at the Fairfield Inn, 100 Greenwich Street, NYC, NY, 10006 was a total complete disaster. First, hotel is new and the rooms don't have storage for clothes, only a closet. Second, I tried to use the elevator on 22 Sept 2018 around 0715 from the fitness room located on the basement. The hotel had two elevators in which one elevator didn't move because one of the employees in the basement was holding up the elevator by charging his phone and playing music in which he stopped one of the elevators from running, therefore, everyone had to use one elevator in the hotel. Also, both days, the employees were late serving the breakfast in the morning, another delay. Third, clothing from my luggage was stolen from my room. They were an expensive pair of shorts (Dark Blue, Under Armor, pro stock item from the Syracuse Crunch, a pro American Hockey League Team, $80.00 value). The last time I seen the item was on morning of 22 Sept 2018 at 0730. I noticed the item missing because I was going to wear them in the evening. Like I mentioned, the room has no drawer furniture. It was taken out of my luggage and I had to file a police report with the local New York Police District (see attachment). Also, I had to pay to get a copy of the report ($15.00). When the police arrived on the scene in the afternoon, they took my report (#7706, or #07706), they also asked the employee at the front desk that if this incident ever happened. He first looked at me, then told them that it does happen at other hotels. It seems that this hotel takes advantage of having no storage space in the rooms for clothes except a closet. The hotel manager explained to me earlier that she has no employees take items out of luggage at the hotel. This hotel needs to be investigated because it seems the manager does not have a handle on the situation. I had things happen at other hotels but I never had items stolen from me nor told things.

I request that the Marriott Corporation provide me 80,000 points for my stay plus they owe me $95.00 ($80.00 is the value of the shorts plus $15.00 for me paying for my own police report). I am totally disgusted by this hotel, the employees running the hotel rather than the manager and the misappropriate conduct of the hotel. The manager should be looked at. This is the worst Marriott franchise hotel that I stayed at and that being a military person is beyond all felt violated. I have filed a complaint with the Better Business Bureau.


My family and I have been staying at the Residence Inn at 5500 Triangle Drive in Norcross, GA for almost 3 mos. while our home is being repaired following a massive water leak. With no warning, earlier this evening, hotel management asked us to check out by tomorrow noon.

This is an untenable situation and completely unacceptable. Without taking time off from work and school, we would have to pack and remove our personal belongings before departing for school/work tomorrow at 7:30 A.M. It would take 4-5 hours to pack, a dozen of trips by trolly between the room and car and several car trips to move to a new hotel, although we do not have reservations for tomorrow night and all the local hotels are booked due to an area event.

The whole family has been extremely upset (tears) at the prospect of the hotel staff packing and moving our copious belongings into storage without our supervision tomorrow while we are at school/work and at the audacity to give us such short notice. It was not clear what would happen if the copious amount of belongs we have with us in our suites due to our unusually long stay in changing weather would even fit in the hotel storage. Would they put our belongings in the lobby or out on the street?

The hotel management reported that they had tried to reach us by leaving a message on the room phone however, this is not believable because the red light was not lit and no messages had been left. Furthermore, no messages were left on our cell phones. After several hours of distressing activity, phone calls and emails on our part, it was ultimately discovered that the hotel management had lost or misplaced the order to extend our stay for another month that had been faxed to them by Temporary Accommodations on 11/2/2018. T.A. reported that they called the Residence Inn management tonight to get to the bottom of the problem after receiving my earlier email. They said they spoke with Danielle to reiterate that our stay had been extended until 12/5 by speaking with a staff member named Brianna and that they had later that day also confirmed the reservation with another staff member named Taylor. When Danielle received the call tonight from T. A., she apparently immediately alerted the hotel management to locate the extension order that had been faxed on 11/2 and to allow us to stay.

Even if T.A. had not extended our stay, it would have been appropriate for the hotel management to have given us the option to extend our stay, at our own expense, which we would have done without question because one of the children has recently suffered a concussion and was not to experience any stress and or unnecessary activity, and a move would certainly have caused both.

In summary, all of our family members, especially those of us who are studying for final exams experienced unnecessary stress due to: 1) the hotel management misplacing a fax; and 2) the hotel management failing to communicate with us that our so far almost 3 months-long reservation was about to come to an end, and this is apparently protocol because this has been done twice before.

To add insult to injury, we were told by one staff member that the hotel was oversold or over-subscribed which implied that there must have been a selection process to determine who would get booted. So why would we be chosen when we have been loyal guests for almost 3 months?

Also, when I suggested to a manager that I would have liked to have been given the option to extend our stay at our own expense because it would be inappropriate and impossible to move out before tomorrow at 7:30 AM, I was told repeatedly hat it would be absolutely impossible to extend our stay and that there were a lot of people who would be coming to stay here at this hotel and others in the area because they had been forced out of their homes due to such terrible events such as fire. It seemed that there was an implication that there were guests who were more needy or pitiful than we were so we were chosen to be expunged. We have had thousands of gallons of water flow through our home and after almost 3 months are still picking up the pieces yet, we have to make way for others for some unspoken reason?

Another thing that makes us believe that untruthfulness is involved is that after we hung up from speaking with T.A. who explained that we could stay longer, our red light on our room phone turned on and when we listened to it, we found an unrelated message from Danielle from last Wednesday, but no calls about our need to move out tomorrow. It was odd as if perhaps it was found that our messages had been disabled so they were quickly re-enabled. But there has been no apology to say, "Sorry we did not leave you messages as we had said we did." or "Sorry I lied about having left you messages" or "Sorry we inadvertently disabled your messages" or "We quickly turned your red message light on when we discovered that we had mistakenly disabled your messages and so when you listened to them you could tell that we had not left any messages like we had said that he did - sorry!" or "Sorry we did not call your cell phone." or "Sorry we did not give you the option to extend before booking your room in some way or another as we have done in the past." or "Sorry we gave fire victims priority over you, even though you are water leak victims." or "Sorry we gave anybody priority over you" or "Sorry we said it was impossible for you to stay when actually it was possible once we found the extension order" or "Sorry we lost your extension order." or " Sorry it took T.A calling us before we worked hard to find a way to extend your reservation - we wouldn't do it for you but we will do it for them - you just don't have enough authority - it took someone like T.A to convince us to extend your stay." or "Thank you for being a loyal customer for almost 3 months and we are sorry we made you think you were kicked out for several hours when you really were not." or "Sorry we did not care about your daughter who had a concussion as much as we cared about some other people that we felt more sorry for" or "Thank you for being a loyal rewards memeber customer for all these years." or "thank you and your husband, Andreas for being loyal rewards members since about 1997 - between the two of you, you have been some of our most loyal members ever over the years." or "Your insurance company offered for you to stay at other, more expensive properties but you chose to stay with us for approximately 5 months - wow, thank you!"


My husband and I recently stayed at the Delta Hotels, Marriott at Hunt Valley Inn in Baltimore, Maryland. Arrival date was 10-14-18 for one night.
We tried to call to change our reservation as our plans had changed and we called the Hotel a few times and they put us on hold each time and no one from the Reservation Desk ever answered our call.
We arrived at 3:00 pm and were given room 1097 and the room was cold so we turned up the heat. Later we realized that the room was not getting any warmer and we called the front desk. A service man was sent who was very pleasant and he said that he had corrected the problem. By 9:00 in the evening, we were finally given a new room, 1075, in order to obtain heat in the room.
In the morning we went to get some coffee and assumed that the hotel offered a light breakfast. There was nothing offered - not even a cup of coffee. All of the hotels where we have stayed recently have offered a complimentary breakfast with the room. We have found better service elsewhere.
We had had good service at that hotel a few years ago and we anticipated the same service under the new "Delta" logo. However, we were very disappointed. We would not stay at that hotel again.
We are members of the Marriott Rewards #241378076
Jeannette and James Hafey


I stayed at the Westin hotel in Las Vegas from 11/1 to 11/4. I booked a package months in advance for a conference I was attending in Las Vegas. I have stayed at Marriott hotels before and never had an experience like this. I recently stayed for 8 nights in India and it was great service.

I reserved a hotel room with 2 double beds as I have a friend staying with me. I am a 50y old male with a professional career and so is my friend. We were not looking for cheapest possible 1* places. I arrived very early that morning to attend the conference the full day. I checked in at 8:50am and left my bag. I understood checkin was later but I left my cell phone. At this time my reservation was valid and came up at the front desk. I left and went to the conference. After that I went out to dinner with other people visiting. I came back around 1:25am expecting to just quickly get my key as I already had my CC and info on file. I was told the room was not ready? Shocked I asked how that could be. The host said there was a problem. I had wondered why no call earlier when room was ready but I have never seen a pre-paid room not ready. The manager came and apologized but said it would be 20-30min to clean the room. This is 1:25am. I often travel with my 2 kids and can't imagine them having to wait in the lobby. No other option was given to me. The manager said she would waive the resort fee. Also included some breakfast tickets that I had not planned on using anyways. I was very upset by this but what could I do. When I get to the room it is the wrong room. It is now 2am so I just go to sleep in the 1k bed. There is already a roll away bed in the room. The next day my friend arrives who is staying Friday and Saturday night. I go down and at 9:30am ask about a different room. I am told they are sold out and I have to keep the room I have. The manager clearly admits I have a 2 double bed reservation. Nothing they can do I am told. This is just unbelievable. I then have to sleep on a roll away bed 2 nights as my friend has a back problem and can't do that and I feel responsible as I reserved this room. I have never seen this level of mis management anywhere before including a motel 6 to be honest. The staff apologized but said nothing could be done.

If the Marriott corporate believes this is reasonable customer service for a $165/night room then I am shocked. I would expect a complete refund of my stay as i was not able to checkin when I should have been (even 7h later) and then the room I asked for was not available. I asked for a receipt but all it shows is a $0 balance. I could send that if you need it but not any info on it. Below is all of the Expedia info which clearly shows I booked the right type of room and dates and pre-paid. I also had a valid credit card as well.

The Westin Las Vegas Hotel & Spa
4.0 out of 5.0 Nov 1, 2018 - Nov 4, 2018 1 room | 3 nights
Confirmation # 2620496
This reservation is complete. We hope you had a great trip.
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160 E Flamingo Rd, Las Vegas, NV, 89109 United States of America map & directionsOpens in a new window
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Check-in Information
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is 18
Your room/unit will be guaranteed for late arrival.
Important Hotel Information
This reservation is non-refundable and cannot be canceled or changed.

Room Standard Double Room, 2 Double Beds
Includes: Free Parking

Confirmation #
confirmation reference number:
2620496 Reserved for monte christensen
1 adult
Requests Opens in a new window 2 Double Beds, non-smoking room
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Additional Hotel Services
These fees and deposits only apply if they are not included in your selected room rate.

You'll be asked to pay the following charges at the property:

Resort fee: USD 36.28 per accommodation, per night
The resort fee includes:
Pool access
Spa access
Spa tub access
Health club access
Fitness center access
Business center/computer access
Internet access
Phone calls
In-room safe
In-room coffee
In-room bottled water
Concierge/valet service
Self parking
Valet parking
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The price shown above DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges upon check-out.


2nd complaint. Stayed at the Delta Hotel in Grand Rapids and the hotel was run down and their were fights in the hotel. I need a refund for this stay. I checked in on 8/31 and did not sleep as folks were fighting on the 5th floor all night. on 9/1 same thing. Drunk people from a family reunion were drunk passed out and some fightning. They had to call the police. I was there for work and after 2 nights of no sleep It was ridiculous. Then the next day the ceiling came down in the hall outside my room.


As a long-time Marriot Rewards member and Senior citizen, I am very disappointed and saddened by the recent events that transpired during my stay at the Marriot-affiliate hotel, Fairfield Inn at I-55 North.
I have been staying at the Fairfield-Inn I-55 Jackson location for approximately 15 years. Whenever we visited Jackson while stationed in Seoul, South Korea many years ago, my family and I considered it home away from home. My recent stay at the Fairfield-Inn was an awful experience.
Reservations were made during July 2018 timeframe on-line through my Marriott Rewards account to attend JSU Homecoming. Accommodations were made for stay at the Marriot Hotel-Downtown in Jackson and at the Fairfield Inn-I55 North. While my husband was to stay at the Marriot, my grandchildren and I were to stay at the Fairfield Inn. When I made reservation, I selected to use Reward points for the Fairfield Inn, while we chose to pay on credit card for the stay at the Marriott-Downtown Jackson location.
I arrived at the Fairfield Inn on 12 Oct 18 approximately 1300 hrs. and was told I was too early to check-in and the rooms had not been assigned. I specifically asked for the suite with a bathtub, I was informed by the attendant that my request would be honored. However, when I returned at 1500 hrs. to check-in, I was given a suite, Room 217, with a shower. As a senior citizen with multiple health issues, it’s imperative to use a tub to have sits baths. I was also informed that reservations were not made with rewards points and no certificate could be issued.
The attendant said to me in a rude manner, “Everyone wants to change room and that is not happening.” So, I decided I would stay for only one and check-out because my reservations were not accommodating. I was told very rudely that the pre-pay option was selected when the reservations were made and that my credit card on file would be charged for the full reservations anyway; which was 12-14 October 2018 checking out on Sunday the 14th. I was very upset at the situation. Never did I choose a pre-pay option and wasn’t even aware that such option existed.
First night of my stay, October 12th, I found blood on the sheets. I took a photo with my cell phone and proceeded down to the front desk and the attendant apologized and brought up fresh sheets that did not smell clean. Then there was a problem with the dehumidifier. My grandson suffers respiratory issues, so the dehumidifier was definitely needed. The water container to capture the air moisture did not fit and when I checked the container, water was dripping outside and onto the floor. And the carpet area beneath the machine smelled molded. I called the front desk and housekeeping came and pushed the water container into the unit and told me it was fixed; but it was not. Apparently, the water container wasn’t the right size for that unit; and water continued to leak from the draining pipe. And the back of the unit was corroded with dust particles, it released dust/moisture into the air. Overall appearance of the dehumidifier indicated that it was old and required replacing. The room did not smell fresh/clean and the window drapery/curtains were dingy and had holes in several places. Again, the front desk attendant apologized but no offer to transfer us to another room; or allow a refund for an early check-out.
During the first night stay, Friday 12 Oct 18, I had Pizza Hut delivery Pizza and chicken wings. The grandchildren did not eat at all, and I only ate 1 slice of pizza and the wings were untouched. Saturday morning, we left the room to attend the homecoming festivities the food was placed on the desk near the TV in the open area of the room. When I returned to the room Saturday night, the Pizza and Wings were gone. When I inquired to the front desk attendant, the Housekeeping Staff told me she thought I had checked out of the room and therefore trashed the food. Pizza hut bill was $40.00 with tip.
I experienced many problems when trying to book the reservations so I called Marriott Reward Program coordinator to assist me in completing the reservations on-line. The call was made o/a 9 Oct 2018 prior to traveling to Jackson. I never selected a pre-pay option and the coordinator never even discussed pre-pay at that time. We had reservations at 2 Marriott hotels during the same time in Jackson. My husband and I knew that at some point we would stay at one hotel in one room. So, I would have never selected a pre-pay option. Something happened from the time I made the reservations back in July 2018 to the time I checked in the hotel on October 12th.
My reason for contacting you is two-fold: 1) To humbly request Marriott please issue a full refund for the amount charged to my credit card; and 2) To inform Marriott of the type service afforded me at the hands of the management staff at Fairfield Inn I-55 North in hopes no one else experience what we did. What should have been a weekend to enjoy the grandchildren and the homecoming festivities turned out to be an unwelcoming experience. Attached are photos of the room condition at Fairfield Inn, I-55 Jackson, MS, Room 217.
When I discussed my concerns/issues with the staff on Sunday morning, October 14th while checking out, I was told they were under new management and they could only apologize. No refund was allowed. I await your response.


I'm the Chairperson of the St. Paul's College Alumni Reunion Planning Committee. Our group reserved approximately 70-76 of the 82 rooms at the Fairfield Inn & Suites in Emporia, Va. during the weekend of Friday, October 12, 2019 through Sunday, October 14, 2019. This means that our group had reserved over 90% of the rooms for that weekend. I was assigned suite 328. When I arrived to the hotel on Friday at approximately 4:00 pm, I was informed by several of my fellow St. Paulites that I could not check into the hotel because the hotel had experience a problem with their water and that a majority of the rooms had not been cleaned. I was given no estimated time that I would be able to check in. I noticed that one of the hotel staff was arguing with many of the St. Paulites who were guests of the hotel. Ms. Annette Peebles, an employee at the Fairfield Inn & Suites who stated that she was the Night Manager displayed horrible and very unprofessional customer service skills on both Friday evening and Saturday evening when engaged with the guests who had reserved rooms at the hotel. When individuals arrive to their designated hotel after traveling for many hours, I can understand he/she being upset if they are not allowed to check into their room upon arrival. And after waiting for several hours without any explanation from the hotel staff, the frustration can become even worse. Ms. Peeples should have been equipped to handle the situation. She should have shown both compassion and patience. She showed neither. I personally witnessed Ms. Peebles yelling at a small gathering of people in the lobby for "Hospitality Night". She claimed that they were too noisy and that there had been complaints. Unless the supposed person(s) who complained was/were also on the first floor, this would have been impossible. I know for a fact that we had reserved all six of the rooms. Even if the group had been extremely noisy, there was surely a professional way to deal with asking the group to lower their voices. Ms. Peebles yelled from the customer service desk to the hospitality area where the group was based (table area where breakfast is served) for the group to SHUT UP!!!!!!! We were informed prior to Friday, October 12, 2019 by Committee Member Mr. Ted Thornton that because we had reserved over 90% of the hotel we would have complete access to the hotel and that the breakfast area would be used as our hospitality suite. This agreement was made by the hotel manager, Brandon Burton, who suddenly resigned for a new job. The new hotel manager assured Mr. Thornton that the agreement made by the previous hotel manager would be honored. If the hotel did not have an area where guests could be set apart, then they should have specified this in the agreement. Then the group could have chosen another hotel. To yell and tell adults to shut up is really too much. I do not understand why Ms. Peebles felt the need to belittle and demean a group of guests that were patronizing your establishment. It certainly appears that some form of customer service training is desperately needed. Our partnership with Marriott could have been an annual event. Next year, we are scheduled to return to Emporia, Va. to conduct the 2019 SPC Alumni Reunion during the weekend of November 1-3, 2019. As the Chairperson of the St. Paul's College Alumni Reunion Planning Committee, I can assure you that we will not be staying at the Fairfield Inn and Suites in Emporia. No compensation or compassion was given or shown to many of guests who waited for hours to check into their respective room. I would rather pay a higher room rate at another hotel than be treated in the belittling fashion that we were by Ms. Peebles. Mr. Ted Thornton tried repeatedly to talk to Ms. Peebles and to calm her down. A hotel guest should never have to calm a hotel staff member down. I personally tried to speak to Ms. Peebles on Saturday with no avail. When I informed her that I would be requesting that all of the hotel guests who are part of our group write a letter of complaint to the corporate office, she informed me that she had three kids and could not afford to lose her job. My response was that she should be more friendly and patient with guest at the Fairfield Inn & Suites. Because of her behavior, we will take our money and our patronage to another hotel in Emporia, Va. where I'm sure we will almost certainly reserved approximately 90-95% of the rooms. This is money lost for your hotel next year when we have our SPC Alumni Reunion during the weekend of November 1-3, 2019. We should have been treated so much better than we were.

Derrick Woodson, Chairperson, SPC Alumni Reunion Planning Committee
(305) 608-7315


Hello, my name is Angela Powell - Rogers former alumni of CSU and former wife of N,F.L player Lamar Rogers of the Cincinnati Bengals #89815722 . Amongst a lot of your C.S.U guest , soccer guest, and wedding guest. Friday Oct 12,2018 thru Sun Oct 14,2018, Totally aware of the abundance of money you people made off the prices of the rooms alone, dinning,drinking and room rentals. My college friend Rhonda Reed previous bank manager for Chase bank were denied dining entrance to your restaurant sat morning. Right at the entrance way while entering the dinning area were we spent lots of money the night before, Were denied to be served breakfast,. Your host and I quote stops us like the police and says I was told not to let any more people in, because we are short staffed with servers. Well our meals were already paid for and our seats were still empty in the dinning area because Hellen Christian came down earlier to get our seats, I, then asked to speak to the dinning manager, at this point it had gotten super uncomfortable were people were noticing there was an issue, she repeats what she told her host. I was a soccer mom I was fully aware of what was going on. Meanwhile people are passing us coming and going she still refused services. So Ben the hotel manager comes and I tell him you can never underestimate who your guess are while he blows us off also. Check your video in your lobby, I Also have everything recorded and im also a Diabetic. Poor manager staff can get the company in a world of trouble, 513-253-3880/513-742-1811 my husband was beyond upset but like I told your customer service rep yesterday at corporate. Its never good to dismiss people because of there skin color. If you watch your live video youll see it. Rhonda spoke to the hotel manager of customer service sat morning during check out and she also blew her off stating that Hellen Christian got perks because she paid for our meals, no we paid for our meals she charged the room. And our customer service manager comps Rhonda Reed 30. dollars through junk mail. But your managers all three dropped the ball, not looking at the big picture WE WERE DENIED SERVICES, AND EVERTHING IS ON VIDEO. Rhonda Reed and I, Angela Powell-Rogers are looking forward to your response. BY the way your video should show myself shaking your Managers hand Ben when I told him you should never underestimate who your guest are and walking away leaving Hellen and a friend Kevin standing there with Ben. also CSU graduates we are waiting patiently for your response.





Recently we attended a convention at the DFW Marriott in Ft. Worth Texas. When I checked the clerk handed me two keys and said I had reserved two rooms. I showed her my iteinay which showed only one room. She said since I had booked through a third party that she could not give me credit. When I got home I called the same number that I had thought was Marriott and was told I had booked on line at rent a I have no idea what that is and only booked by phone so truly there is some sort of scam going on as I saw many complaints.
I will be happy to pay for what I owe, but I was definitely ripped off. We were there Thursday, Friday and Saturday.....I have always had goog experiences with Marriott, but my husband who is a retired disabled and myself were very disappointed.936_520-9435


I booked the Residence Inn for my and my husbands birthday at the Virginia Beach Oceanfront hotel! The rates were high but it was a special occasion! The balcony was so small only two could fit and was on a bad angle.We couldn’t sit out because the Hot exhaust blew out on us continuously so that was a waste!! It was 85 outdoors but the heat felt like 100 plus! The air conditioning in the bedroom was so noisy that even my 2year old grandson couldn’t sleep! The toilet was the lowest I’ve ever seen. I’ve had 2knee replacements and had to squat so low it was painful. The tiles and some of the walls had mold on them and bathtub was dingy! I feel the price was not comparable to the quality we received. I was very disappointed because I thought the Marriott name meant quality and that’s why I stretched our budget to get the best but could have done better at a much cheaper hotel and probably got the same quality!! Needless to say our birthday’s were ruined!!!


Bonjour Cher Monsieur Stewart

Pour Information n ayant pu vous rencontrer lors de mon séjour, veuillez trouver ci dessous copie de ma réclamation envoyée ce jour au Siège de Marriot « Complaint Registration »

je suis client du groupe depuis de nombreuses années; ma carte membre SPG N° 50951811618/ 263869419 VERDERONE CHRISTIAN
Mon séjour Meridien Etoile Paris du 28/9 au 1/10 Chambre 6003 N° Facture 1069319

Client du groupe je suis scandalisé par la baisse de qualité de cet Hotel qui ne mérite plus ses 4 étoiles .. et qui pratique des prix excessifs 429 € la nuit en rapport de la chambre
Je suis descendu a de nombreuses reprises dans les hôtels du groupe dans le monde entier ( je vous invite regarder mon compte) et j ai toujours eu une qualité égale. Je ne comprends pas comment cet Hotel peut encore faire partie du groupe ..!!

Ci dessous tous les problèmes rencontrés :

0° Personne sur le perron pour prendre les valises et accueillir la clientèle..
0° Bis J ai du moi même monter ma valise dans la chambre
1° Chambre excessivement petite
2° Pas de Vue . Vue sur un Mur.. Indigne de la catégorie SPG GOLD et de son Prix… Photo a votre disposition..IL EST TOUIT A FAIT ANORMAL DE CLASSER CETTE CHAMBRE DANS UNE CATEGORIE SUPERIEUR ET DE LA PROPOSER AUX PORTEURS DE LA CARTE GOLD… INADMISSIBLE…Je vous invite à aller vous rendre compte par vous même..Par ailleurs on ne peut pas dire que j ai réservé a la dernière minute celle ci ayant été et faite bien avant ..
3° Réfrigérateur Vide !!!
4° Pas de bouteille d eau
5° Pas de biscuits ou cacahuètes ou autres pour prendre l apéritif
6° Pas de service pour prendre le Café
7° Pas de sachet de café ou de thé
8° Pas de verre !!!
9° Un seul peignoir alors que chambre réservée pour deux personnes
10° Pa d abonnement pour la TV aux grandes chaines de sport..Canal + GOLF.. BEIIN…RMC SPORT .. Impossible de voir la RYDER CUP

Restauration/Diner Restaurant de L hotel

1° Pas le choix .. Un seul restaurant..!! En rapport du nombre de chambre il pourrait au moins y avoir plusieurs possibilités
2° Entrée extérieure mal conçue. A chaque ouverture des portes une vague de froid s abat sur les tables …
3° Viande servie non en rapport avec écrit sur le menu et sur la photo affichée dans les ascenseurs !!! Viande trois fois plus mince, dure et pleine de gras …

Réflexion faite auprès d un attaché de Direction.. Ce dernier se confonds en excuses et je le comprends ..mais cela ne change rien en l absence de qualité de service même de service tout court !!

Cette politique est désastreuse. L hotel ne mérite plus ses 4 étoiles a peine Deux encore .. Maintes locations avec RNB offrent à des prix plus bas des services plus hauts.. Que les Hôteliers ne se plaignent pas si les clients désertent

Je ne sais si cela est du a la politique du groupe ou au management de l Hotel mais c est un désastre

Je suis fortement déçu par mon séjour et il est certain que je ne retournerai plus dans cet que j hésiterai dorénavant à faire confiance au groupe.

C est dommage car si vous regardez tous les séjours effectués ces 25 derniers années ……(Tahiti..Nouméa..Ile des Pins..Tokyo …)

J attends de votre part une réponse point par point à mes remarques


06 07 932 142


I made my reservation using award points directly with the hotel and was told breakfast was included. We had a cup of coffee and a banana and were charged $22 and told our points stay did not include breakfast. I told the clerk that I was a gold elite member and I was told, "Oh well, it is what it is and your breakfast is $22." I will avoid this hotel and recommend others to do the same.


I had reserved a BLOCKED room for my sons wedding in May 2018. I was one of the first to reserve a BLOCKED room. I flew into Sacramento and had to head straight to the rehearsal dinner. At about 9:30pm I was finally able to get to the hotel. I was told that all the blocked rooms were taken. Needless to say I was very upset. They put me in a room on the second floor, completely on the otherside of the hotel from the wedding party and family. I was informed that there were no elevators. I told them I have a hard time climbing stairs let alone with luggage. They had no available rooms on the first floor. I struggled getting to my room which was the same quality as any other hotel. I expected better. I was not able to join family and friends in the lobby due to the fact I had to climb stairs. The wedding was the next day and was absolutely beautiful and exhausting. I made it back to my room around 11:30pm and went right to bed. Around 1:00 am, I was awakened by an extreme amount of noise. The people next to me were partying loudly, people were coming and going, even knocking on my door. I called the front desk and there was no answer. I tried twice. The party continued until 3:30 am or so. By 5:00 am I was wide awake, so I packed up and checked out with no compensation for what I call a disaster of a stay at a Marriott, which, by the way was my first time ever at a Marriott. I had better experiences at Comfort Inn's, Holiday Express's where I even was able to have a FREE breakfast and lower costs with a more comfortable stays. I will never stay at another Marriott nor recommend one. It may have eased my pain if I was at least comped one night as I really only slept one night and listened to a party the other night.




I made reservations via the 1-800 reservation number for four nights (8/23/18 through 8/27/18) at the Nashville Marriott Airport location. I requested to use 70,000 Marriott points for two of the four days. The night that I made the reservation, I requested to have the reservations sent to me, but no email was sent confirming the reservations. The next day, I call the 1-800 Marriott number again, to get a copy of my reservations with the reservation number to confirm. I was told by another agent that only one day of points (35,000) was applied. He said that they had system problems on the night that I placed my reservations. The agent corrected the reservations and applied the 70,000 points paying for two of the four days. After checking out of the hotel, I noticed that my spouse's receipt only had one day of the points applied. The hotel was unable to corrected the issue and did not offer to contact the 1-800 Marriott customer service number to see what happen. Before leaving Nashville, I tried to contact the 1-800 Marriott customer service number again, but no one picked up the call. Today (8/28/18), I called again and it took a long while before the customer service dept. picked up the call. I was transferred several times before I finally received assistance. Also, after the customer service agent contacted the hotel, I was told that it will take them several days to make the correction on my spouse account. Out of all the years that I have been a member, this has been the worst customer service that I have received from Marriott. I am very unhappy with this process and will not used the Marriott service again after my points are all gone.


My daughter booked a reservation and told that person she was 18 and a college student. He took her reservation and CC info. When she arrived at Westin in Houston the desk clerk Jocelyn refused to check her in saying she was not 21 and that no hotels will allow her to check as it was the law. Her money was still debited from her account because she did not cancel the reservation . This is flat out robbery. , when I called the desk clerk Jocelyn to inquire she began backtracking and changing her story as to what took place Howver we had multiple witnesses he can verify what the clerk said. When I tried to speak to someone over her she said she is the manager and no one was over her. I called an hour later spoke with a different employee and got the names of Patrick and mark who are actually the mangers. So Jocelyn is nothing more than a liar. So now my daughter is 4 hours from home at 1 am under the impression that no one will check her into a hotel because of the lies Jocelyn told her. As a parent do you no how frustrating this is to have incompetent ppl working in such a manner. And would not even allow us to speak to the real manger. Highly disappointed in Marriott as we I travel extensively for my job but doubt I will ever stay at another Marriott hotel. Smh poor customer service from the reservations guy to the desk clerk and they will still the money from an 18 yr old college student smh


I was in Bellevue for work for one night, Aug. 7th, 2018 and stayed at the Marriott in Bellevue WA (200 110th Ave NE, Bellevue WA 98004) and a man tried to forcibly break into my room at 6:45am: the steel door-stopper blocked him from coming in and my screams may have also helped deter him. I reported this incident using my room phone immediately, and I also reported it in person to t the front desk clerk where I was told the Manager 'was not available but he would call me asap.' This happened 36 hours ago. I called the manager: Daniel Hurtado on his cell: 425.214.8525, I also emailed him and I have not yet heard back. I have since left Bellevue and am back home in San Francisco, CA.

I was extremely shaken and upset after this incident and it's unfathomable to me that NO ONE at Marriott is concerned in the least that this happened. I certainly hope the person reading this complaint will realize the severity of my concern, the unprofessional attention by this Marriott staff, and will get back to me with acknowledgement.

Rosann Calisi


When I checked into the room and went to bed when I woke up I had red bite marks all along both legs. Also, when I went into the shower the shower had mold all along the tile and the tub, When I started the shower I never got any hot water for the shower or to shave in the morning. When I got the desk to file a comment t5he desk clerk stated that he would pass it on to management. When I got to work and saw the nurse we have on site she stated that I had approx. 20 bed bugs bites on my legs. At which time I had to destroy all my clothes that I had worn that morning and go and get new clothing. It been now three days and I'm still showing the bite marks from the bed I slept in on 5 Aug-6 Aug 2018. As a Platinum Premier Elite for Life I should have been shown a better answer from the desk and a follow-up from the general manager to the hotel. As of today I have had no comments or calls from anyone about this matter. If this hotel has bed bugs then you will have more issues from users of this hotel. I can't even give this hotel a star!!! If you have any question please send me a e-mail at my Marriott number is 364965251/ phone 540-903-5414


Marriot at cheshunt
Cheap yes
Staff brilliant
Rooms felt damp old Aircon
Bed dreadfully uncomfortable

Marriot at York
First room no aircon
Torn nets at window
Second room
Aircon set to maintain 21 degrees
Bathroom lacked ventilation
No water in rooms
No fridges
Worst of all one double bed that had seen better days
Restaurant staff lovely
Føod poor value and even poorer quality
Great 2 star hotels but 4 well !!!!
No toppers on beds
No offer of help with luggage

Marriot definitely on the downward slope
This from a marriot member who always sought you out for your comfortable beds and rooms
All three recent stays the hotels looked tired and worn


Marriott Rewards Member no. 415202563
I received a birthday gift of one elite night by e-mail from Marriott Rewards on 19 June. Despite activating the gift, I have not received the credit Elite night on my account.
I have sent written queries to Marriott on 3 prior occasions in relation to this matter. I also contacted Victor in Customer Services on 1 August and forwarded to him a copy of the Marriott e-mail to me dated 19 June. I have been given case nos, however, I have not received any response to my enquiries. I appreciate there may be a high level of traffic at this time however, it is now 29 days since I first raised this matter and I am still no further forward.
My previous enquiries were given case nos. as follows :
Case no. 39305155 dated 09 July 18
Case no. 41031290 dated 14 July 18
Case no. 58064938 dated 30 July 18
The additional Elite night is important to me as it would give me 10 nights this year and allow me to keep my Silver status within the new scheme commencing 18 Aug 18.
I would be grateful if you would follow this up for me and get back to me as soon as possible.
Thank You
Martyn Phillips


fairfield inn and suites, troy road, east greenbush, ny.
Stayed there 2 nights August 1 and 2nd .
The elevator was NOT WORKING and no one notified that day. We drove from waterford, CT up to there. We were put on the 3rd floor ( room 305) because this was the only room available. We had to ask and pay other guests who were staying there to luge up our 2 large suitecases to our room!!.

Also, our medication were stolen from our room the last day, because I had an entire prescription full of anti-anxiety medication that I KNOW I had, and Joe had his daily pill box taken from the room, and we know this, because he took his medication that morning before we headed out at 9 am!!

Joe martino ( Marriott silver reward member)
Account # 2901610702


Hi looked at this hotel on booking com disappointed with the tiredness, the towels smelt stale, and at breakfast the cups and cutlery were not clean but the worst thing was the fact when I needed a shower there was no cold water - even the toilet flushes hot water - it seems that this is an on going problem looking back at the reviews . your staff were apologetic but seemed oblivious to this. I am sure this must be a safety issue,


I spent 5 nights at the Marriott on 47th street in New York with my daughter's family for the Dance the World event. 4 of the five our room filled up with pot smoke. The first two times we reported it and they said they would send security to check. The last two we just left the room. We had two young girls with us plus the smell made me sick. It was doing us no good to report it obviously since it never quit happening. My son-in-law even went so far and to block the fan and under the door with towels. For the cost of the hotel, I would have expected better from Marriott.
I have been in the hotel business for 40 years and we would have made sure the problem stopped the first time and even compensated the guest for the problem.

Sandi Perkins (party of Williams family)
Room 4223 on July 25th to July 30th.


I will NEVER stay at this hotel again and am contemplating whether or not to remain a Marriott's member! After reading the "not so good" reviews, I still reserved my husband's room at this hotel. REMEMBER - REVIEWS ARE FOR A REASON! The customer service is horrible! This problem has been going on since Wednesday, July 18 yet I did not write the review, immediately, hoping the general manager would rectify the situation.
I called the hotel to inform them that my husband would be arriving late. I was told "no problem- I will hold his room - thanks for calling." My husband arrives - his room had been given away because they had "over booked!" - not our problem as the consumer (Customer Service 101) He was given a queen suite for the night and in the morning he would be moved to the room type that was requested - a king suite. Had I not called the hotel while he was at a training, that would move would have NEVER happened! I spoke with the general manager, Jan who "apologized" and stated that because of the inconvenience, we would receive "5000 points that day" and that she would call me the next day (still waiting on the call)! I am a rewards member and I know that it takes a few days to receive points therefore I decided to wait. Yesterday, we received points for the stay but no courtesy points. I am livid - not because of the points but because of the lack of integrity and customer service of the general manager. No wonder her staff is incompetent or perhaps they just do not care! I use Marriott regularly, sometimes booking 10-11 rooms at a time for business but because of this incident, I am seriously thinking of using another chain. For the past few days, I have left messages for the general manager with no return call. This is the worst customer service I have ever received at a hotel! REMEMBER - REVIEWS ARE FOR A REASON!


What good does it do to have Marriott reward points card when every time I try to use the points I am told that the allotted rewards rooms are all booked? And if I pay for the room the member discount turns out to be less than $5.00. Maybe it is time for me to check out another card even though I have been a member for decades.


I called to reserve a room last week at the Courtyard by Marriott at UAB in Birmingham, Al. I explained that I am a senior, a veteran and gov employee. I requested the best rate and was told it was $178.00. Myself and 2 of my friends are here now. They booked the same room for $118.00. I tried to get my room changed to the same price but was told they couldn’t do it. I have been a rewards member for a long time and this is not right. I am making a formal complaint and hope to hear from you!!


July 18, 2018

To Whom It May Concern:

My experience at Marriott while on Vacation:
My stay was pleasant until I checked out my hotel room on. My Coach wallet came up missing with all my cash while I was on vacation with my two small children. Unfortunately, I didn’t know I left my wallet behind, until I got to my next destination, when it was time for me to pay for a purchase, an hour later, that’s when I realized I didn’t have my wallet. That’s when I called the hotel, and went back. At this time I was told the room had already been cleaned and no one from housekeeping turn in a Coach wallet. I know for a fact I left it, that was the last time I seen it , was when I was in the room on the bed with my wallet, I even tipped the room service for the couple days of service, while I was there. I thought I put the wallet back in my purse clearly I didn’t. The police was called they took a report but that wasn’t much help. It wasn’t nothing police office could do, but I did get a police report number. I’ve talked to the hotel manager Andrea Israel, her response to me was she “trusts” her hotel staff, because they were like seniors, as if I was lying, I have no reason to lie or make up stories. I just feel bad that I was careless in leaving my wallet on the bed. I thought I had everything before checking out, especially my money while on vacation. Andrea was kind of enough to give me $10.00 for toll roads to get back to Chicago airport. I’m am very disappointed how I was treated, I have no reason to lie. I just hope no one never have to go through this terrible experience my children and I had to go through at this establishment. I have always stayed at Marriott, never had a problem, but of course I never left anything valuable behind. I’m hoping they find it and send it back to me, my wallet with all my cash and especially the person or persons who ever decided to keep my Coach wallet. Management lack of concern about this situation made the situation worst.
I have been calling making complaints, getting cases but no resolution to my situation. Its seems to me no
It seems to me no one is taken my case seriously. I want someone to look into this matter. I want my money back and my Coach wallet back. It wasn't fair to my family and I how we were treated. I feel what was ever left in the room still belong to the guest. I paid to stay in that room, it not up to housekeeping to keep items. It was about an hour when I notice my wallet was missing and contacted the hotel. I knew exactly where I left it. Please take me seriously and helped me with this situation.
Thank you
Michelle Marion

I can be contacted at 206 235-0910 Michelle Marion
My hotel stay was at Marriott FairFeild Merrivelle IN
My stay was during July 10th to July 13th room no# 138


My family had our family reunion at the Martiott East in Cleveland Ohio on July 13th, 2018. The food was cold, nasty, and so was the staff. I will never step foot in your hotels ever again. They brought us water with little or no ice at all. Whenever we requested anything, they looked like we were bothering them. The time and event on that day cannot be replaced. My entire family is upset. We want an apology, and would like to be compensated for our money and time.! 440-319-1043.


On July 3,2018 I checked in to the Marriott in New Orleans on Canal Street. My stay was from 07/3/18-07/10/18. I booked Through a travel agent called Sistatosista. When I check in I notices that there was confetti on the table where the Television was that was from a Bachelorette party sometime before my check in and there was a male hand print on the mirror with Ky-jelly on the mirror as well. The covers were nasty on both beds. So I was upgrade to a suite which was supposed to have a pull out sofa and I was told a roll away bed would be delivered to the room as well. The pull out sofa was not a pullout and there was no roll away bed. They delivered a air mattress that cost 19.99. I paid 1,048.00 pp to stay and that's without air fair. I stay at this hotel every year around the same time. I use to pay 750.00 and this was for the stay and the bus ride up there. The hotel overbooked this year and they didn't have any compassion for everyone complaining this year. I'm a award member and very unhappy about my stay this year. I would like a email back or call 904-612-8537 from someone on this matter


What is gone wrong with Marriott, we used to treated like guest and now we treated like a customer
If you call customer service, all you hear is fancy messages in different languages and next you are on hold for 25 minutes (still no one comes on the phone), really you want your customers to hold for 25 minutes, you should not have contact phone numbers if you want people hold hold and hold
I don't even know how to get hold of someone , please start hiring people who answers the phone




Daer Sir,

we stay at the st regis hotel mauritius few weeks ago in june.
1-2 days before leaving hotel, we give envelop of money to a man didier of reception office.
It was in france restaurant of the hotel.
We tell him to give money to butler but butler never receive money
i contact hotel but hotel no know where money is.
they say no money
they say no camera seen.
please help me invistigate.
please be of help to me

thank you


im asking about my corporate card discount im still active work at the residence inn and springhillsuites sanjose airport but my card is un active how you can help me.


Visited the Fairfield Inn Airport, Sullivan Rd. College Park June 14- June 17. Paid cash and the money was not released from my card. I've made a complaint on June 19th, June 21st, June 25th and again on June 29th. No one has followed up with me. The onsite manager, Charvin, was very rude and made several racist remarks, although we are the same race.
I still don't have my money after paying cash and I have a cash receipt.


Fairfield Inn Quincy, Il June 1st and 2nd 2018. Overall experience from time reservations were made until the moment I left the front doors was horrible! The FIRST bad experience was when I made the reservations on line. when I keyed in Fairfield Inn Quincy Ill the first search that pops up shows "Fairfield Inn Quincy, Il /". Looking at this I thought I was booking directly thru Fairfield Inn. The reservation was suppose to be $108 per night plus tax. Two rooms ended up costing me $599.27 for 2 nights 149.82 each room. My calculations were $108+15.12 tax=123.12 difference of 26.70 per room. When finalizing the reservation it takes the payment information and then finalizes the transaction with a final total AND without breakdown of charges or cancellation opportunty. I called (which was a nightmare) and was told they get a service fee of $14.99 and the rest goes back to Fairfield Inn for taxes. When I asked Fairfield about this I was told is a 3rd party entity and the tax fee is 14%. So I was overcharged AND without full knowledge of what was being applied and absolutely no help from Fairfield Inn or It was misleading and deceiving. The SECOND bad experience was finding bugs in 3 beds and how Fairfield Inn handled the situation. My daughter who is a major germaphobe found a bug on her bed that resembled a bed bug. I took it to the desk and the gentlemen was very concerned and called his boss which whom said it wasn't anything to be concerned about but give them the option to go to another room. He told me they would have Ecolab (I believe that is what is was called) come investigate to determine if it is true bed bugs. I moved her to another room leaving the old room open so I could see if anyone followed up with the bug issue. I went back to my room and found ants covering the desk. I reported this and was told they were sorry for the ants. Next morning the cleaning lady was headed in that room and I told her we found a bug in the bed. She said she had nothing flagged for that room but she would check on it because they are not suppose to touch a room with possible bed bugs. 10 minutes later she was almost finished cleaning the room. I asked her if she checked on the bug issue and she said Yes, they told her it was nothing and to go ahead and clean the room. While that was going on my other daughter called me to her room and she found a little black bug in her bed. I went back to my room and found ants not only on the desk again but in the bed that I slept in! I was told the initial bug was not a bed bug and they took all the precautions by having the room inspected in which they did not find signs of bed bugs. This was a lie! No one went into that room except the cleaning lady! Even if it was not a "true" bed bug issue the fact remains that we had 3 rooms in which bugs were found in beds in all 3 rooms! So they told me they were going to refund 1 room with 2 night stay for my inconvenience. The THIRD bad experience is with the young female desk clerk the morning of check out June 3rd. She was not only a snippy little b.... she also laughed at me when I showed her the picture of the ants in my bed. I told her it is not a laughing matter and maybe she should go sleep in the bed with the ants. The FOURTH bad experience is now with the refund! I was left a message thru Priceline to call them back for the refund. When I returned the call they told me they had nothing to do with a refund and I would have to call So I called which was another JOKE!! talking to these people is unreal and I got nothing! They said there is no record of any refund. I called Fairfield Inn and spoke with Deb. I must say Deb is the only positive and friendly experience thru this. She called Priceline and left me a message saying that I should be getting a refund of $275.04. A week passed and a refund of $248.62 was credited to my account.Not the full $275.04 as she had quoted me. Deb was going to call priceline again asking why the difference and she would call me back. That was June 21st and it is now June 27th and I have heard nothing more. The full charge of the room was $299.86... I received a refund of $248.62 which is still not the full amount. THIS ENTIRE EXPERIENCE HAS BEEN HORRIBLE!!!! Teresa Madsen


Good Morning!

We made reservations at the Courtyard by Marriott property in Cranberry Twp, PA, via Confirmation number 71300020, for (Thursday) 6/21 thru (Sunday) 6/24. We paid for our first night and wanted to use rewards points for the next two nights (6/22 & 6/23 @ 10,000 points/night). We called the reservation line, asked if this was possible and was told no worries, use the same Confirmation number, therefore 20,000 points were deducted on Thursday (6/21) from our account for the second and third night stays.

When checking out (on 6/24), we were charged for 3 night stay (@ $521.78) and NOT 1 night stay with two nights on points.

Apparently our 20,000 pts were RE-deposited, without our knowledge and was told, at the Courtyard, that transaction could NOT be done.

Please help rectify this situation by crediting our Marriott Rewards Visa (on file) for $295.16 ($147.58/night X two nights) and RE-deduct the 20,000 points.

PLEASE call with questions at (C) 410-303-6555 or (H) 410-480-0003.

Side Note: we already spend about an 1.5 hours on Marriott's "elite line" to no avail Monday morning (6/25).

Kevin & Tara Ross
June 27


Poor reservation personal on the phone. Rate are not the same as on their websites.
Down town Chattanooga Marriott new I was bringing three grandchildren, but failed to tell me both pools were closed.
Totally disappointment for the children.
At 11:30pm the fire alarm went off, had to go down 15 flights of stairs. False alarm.
I purchased the package deal. Hotel did not have enough tickets for IMAX.
The only thing good about this hotel was breakfast.


Marriott Marquis Marina San Diego reservation web site is very misleading. On the first page they provide a section to show the days you want to stay, the number of rooms and guests plus any discount to apply. Once that is filled in there's a box that indicates "view rates". Another page comes up that shows the types of rooms available the rate for each room and total per room. Nothing on this page or on the inserts that appear when you click on "rate details" or "room details" for a selected room type indicates that rate and total are not inclusive. It doesn't indicate average cost per night or total per room plus fees and taxes. So at this point your expectation is this is what you will pay. Not until you go to the "select" box that takes you to yet another page which you think is to make a reservation for the room you selected do you find a whole new series of costs. Now you find that the cost you thought you were going to pay is not that at all but was average cost per night and total per room is really plus tax and fees.
No one in central reservations, hotel direct reservations or the person that apparently has the authority to a offer a modified rate or negotiate will listen to the argument that Marriott has decided to change the English language and that the words on the rate page really mean something different. They use terms like subtotal which does not appear anywhere on the rate page, everyone does it, its Marriott Corporate policy, you should know those rates are not the final, the last page has all the information!!!
Not at all impressed. USD/night means cost for the room for the nights selected not average. Total for room means cost for the nights selected not plus fees and taxes.


went into the residence inn, arcadia, california to cancel reservation No. 72224336.
refused to provide a cancellation receipt and told me they would send an e-mail.
no e-mail received.


We had an Encore package to use. Our paperwork had a 3 bedroom at the Vail, CO Ritz Carlton. When the Marriott Encore person contacted me, I was told the had a 2 bedroom, I was i;n my vehicle and driving, so I just went with what she said. I contacted Marriott two times prior to our Feb usage, telling them our paperwork says a 3 bedroom. The first time I called, Joe I believe was his name, was absolutley no help, I repeatedly asked for a supervisor, to which he told me, the were all busy and a supervisor would call me back. Well that never happend, so I called back, the end of January. Much nicer person helped me, said he would talk to his supervisor (s) and get back to me. Well that never happened either. So I called
(800-782-5410 ) yesterday April 17, 2018, and spoke a Libby, who talked to her Supervisor, Allen, who remember my complaint/issue from January. After being on hold several minutes, Libby returned to the phone, saying she talked to Allen and he said that the Ritz-Carlton was a mistake, and we chose to stay in a 2 bedroom...WHAT! We had 5 people in our party that had already scheduled vacation time, I could not change our dates so we took the two bedroom... Our paperwork only shows Ritz Carlton 3 bedroom units in Vail - thats it, nothing else. I stated that the Marriiott that we stayed at was in no way comparable to the Ritz Carlton; I felt we should be compensated with another short stay or something. AND If MY memory serves me correctly, when I made my second call, I was told that the Marriott had been added after our Encore Package/Contract was offered to us.
Libby assured me and guaranteed me that Allen would call me today, April 18, 2018. I told her she was on speaker phone and my husband and son heard her saw that and to be sure to tell Allen II would be expecting his call. Just please do not call me from 10:15 am - noon MST as I had an eye doctor appointment. Libby made note of the time . Well, ALlen did not call me today. I am so frustrated with Marriott. The terribly long hold times, never getting to talk to a supervisor, even if I ask repeatedly to talk to a supervisor, one never comes on the phone.. no returned phone calls..... These are perfect examples to the lack of concern or appreciation of your customer. When we purchased our 2 weeks at Ko O Lina, we were told " Hawaii has a much better value with trading for other destination... " way more bang for your buck owning Hawaii property" Were we sold a bag of goods. I am going to call Allen in the morning April 19., 2018....If he talks to me I will be truly farthe customer service from Marriott has been worthless. Whoever reads this complaint, I truly would appreciate a timely response via phone 970-590-9973 or email .
Thank you, Lisa Loos 31413 County Road 25, Greeley, CO 80631
Mailing: 3620 W 10th St #415, Greeley, CO 80634
home phone 970-686-0353


I booked a reservation on Jan 2 , It was suppose to be a special group rate( Hollywood Vibe Convention). The hotel had met their commitment with the group and no longer had rooms for the block at a special price. I booked the room anyways, and asked for 2 double beds. The customer service person assured me two double beds would not be an issue, I was paying full price. I did receive a confirmation, that said not guaranteed, but didn't pay much attention because was told on the phone it wouldn't be a issue. Two weeks before my arrive date I receive an email saying I could only have a King room with a rollaway bed. This made me upset, because how does a person taking reservation NOT know the hotel is sold out of double rooms. I could have planned ahead, not two weeks before my arrive when a convention is going on and the other hotels will also be booked by now. My email told me to call or respond and they would get back to me. I responded the same day( March 9) with an email and still waiting for them to get back to me. I called earlier this week and all the managers were in a meeting, the gentleman who answered was very very helpful, I wish I would have wrote down his name, he encouraged me to call back. I called again today, talked to manger that was not very pleasant. I asked several questions of how this could happen and he could simply say the hotel did nothing wrong. He told me how fortunate I was I was even informed, most hotel wait until you show up to tell you your reservations was changed. I was upset ,I just wanted to know how you can not know you hotel is sold out of rooms when a reservation a made? I didn't need a hotel manager telling me how lucky I was.( Michael Kozloynisky). I was then informed I wasn't guaranteed a roll away bed either, they were first come first serve. Nothing in my email mentioned the rollaway beds were first come first serve. I hope my up coming experience at your Hotel will be a better experience than I have had booking a room. I have never had a problems in any of your hotels, I just didn't appreciate the way I was treated on the phone.


Courtyard marriott dirty and bug ridden rooms.


I get telephone calls thanking me for being a customer, of which I am not now and will never be because of being bothered by these calls.
This happens several times a month and it needs to stop. In the first place I am on the national and North Carolina do not call lists, so if the do not stop I will make a formal complaint. take my name off your contact list. ED Betchley


Jan.20,2018 I checked in the Fairfield inn at Columbus,Mississippi. off highway 82. I was charged incidental money to be refunded in 3 to 5 business days. I stayed there 1-20,2018 thru 1-23,2018. As of todays date the has not been returned. The authorization numbers are # 013654 , The amount is 261.27 . Todays date is 2-16- 2018. Johnnyl. Ellis,1908 aptA Hazelwood ave. Fortwayne ,Indiana 46805


My wife has an account with Marriot. I travel for work 3 - 4 days a week and thought about switching over from Hilton to Marriot. I am being told I can not be added to her account. I tried to setup my own account but am told I cannot do that since our email is already associated with my wife's account. I do not want to have to create another email just to setup a rewards account your Marriot. This is the most ridicules thing ever that you will not allow a husband and wife to be on the same account and that I have to create a whole new email just to join your rewards program.

If this can be resolved on your end let me know. Until then I will continue giving all my business to Hilton


Formal complaint to the Marriott Corporate office

Good morning

I have a major concern with Marriott Europe almost systematically under-crediting points following stays at Marriott hotel and paying no attention to the related customer adjustment requests

As you can see in my file I have had issues with more than half a dozen stays last year. Each time I had to provide a copy of the invoice and I ended up being credited for the correct number of points.
The last correction was for a stay at Prague Marriott in October when, following another claim, I was credited ~20000 points. At the time I filed this claim I insisted on Marriott making sure this would not happen again with my subsequent stays. Clearly no attention was paid to this request as I was (potentially - not sure) slightly undercredited for another Prague stay and definitively undercredited for the Munich stay. I sent a claim accordingly on November 27, 2017
At this stage I have not received any answer (not even a courtesy automated note confirming my request was received).
Meanwhile, the local established practice of under crediting points has continued in December: 18855 base points for my Copenhagen stay is clearly missing elements and you did not even bother to credit points for my Budapest stay
I sent a follow up request on the November issue together with a new request for the December stays in late December ... obviously also ignored by the Europe branch
Today I decided to call the UK office and I was basically told that they have too much work to follow up on emails and that the only way to try and speed up the process is to give them follow up calls !!

Beyond crediting back due points for these stays, I would expect a commercial compensation (maintaining my platinum status for another year and / or crediting commercial points) for the time and frustration associated with having to systematically check points and filing claims. Frankly this is just totally unacceptable and I cannot even understand why a global hotel chain would persist in treating their most loyal customers this way !
You will find more details in the emails sent last year. As stated in one of them it is just not acceptable to cheat your most loyal customers, expect them to waste time checking points and filing claims ... and not even take these claims into consideration in a timely and professional way.
All customers should feel entitled to get what the program promisses with no need for filing claims and as a Platinum Customer this situation - consistent over time - is just beyond my understanding and normal acceptability levels. Quite francky , as a frequent traveller, I am a loyal customer with other hotel chains and airlines and I am sorry to say that Marriott stands out with an appalling level of service
Practically, based on my extremely negative experience so far, I do not trust the European office anymore, thus this escalation for three reasons
- To make sure you are aware of the way your customers are treated in Europe (I had two stays in Texas in January 2018 and the points were correctly and timely credited)
- To increase the likelyhood that the issue with my late 2017 stays will be fixed
- To request a fair commercial compensation (see my letters)

I trust the Corporate office will handle this issue in a timely, profesional and customer focused way. I am obviously available for any additional information you might need
Francois Masson
Marriott Platinum #: 129030961


We recently stayed at the Springhill Suites Lexington near UK on Friday night, January 19 2018. The rate of the room wasn't inexpensive (almost $200), but I thought it would be worth it if it was a nice place to stay. Then I had received an email a week out about construction & renovation being done there & when I saw that I tried to find another hotel near by but they were all booked up at that late date, because I was afraid that the noise would wake us up and we are late sleepers with going to a concert the night before as well. So, we did end up staying there because I couldn't find another hotel so close to that date. We were given Room 419 at first but when we came back from the concert & were tired & ready to relax watching TV, found out that both of the TV's were not working in that room. So, at 11 pm they switched us to another room on the 2nd floor. Then, at 8 am the construction noise started which did wake us both up for the morning. I was hoping that it being a weekend it would have started a little later. Then we went to have breakfast & the drilling they were doing was right across the hallway & it was so loud that we couldn't hear each other speak over breakfast. So we left not feeling well rested plus it was not a great experience all in all. We were looking forward to trying the hotel out as we want to go back for a longer visit sometime to that area. Just wondering if you would consider a voucher for a reduced rate on a future visit so that we might try it again because otherwise I don't think we would, or consider crediting back some of our rate from this stay.

Thank you for your consideration,

Renae Treon


I called Marriott Customer Service today to ask for some questions regarding my existing booking and the customer service representative who answered my call showed EXTREMELY RUDE and nasty attitude. With this experience, I will never choose to stay at such kind of hotel again.


Stayed at Marriott spring hills flamingo crossing for a week while hurricane irma was happening. I was very distraught that you let pets stay their. The reason I stay their is because im deathly afraid of dogs thats what i pay for. I had two rooms cost me a thousand dollars to have to be unconfortable with them on same floor. Also the air went out they couldnt make breakfast. that i understand allowing pets i wont accept. I love the hotel but unless you make some kind of resolution i won't stay their again I hope you dont allow dogs thier again.

Yours Truly Leonard Schuhle


Re. Folio #55138
Dear Sir or Madam,
We had reservations to stay at your hotel on Oct 16, 2017. After driving 450 miles on that day we arrived in Newark at 6:00 PM. It was getting dark, traffic was heavy and our GPS kept taking us to a Best Western. After about an hour trying to find your hotel we decided to go to the airport, turn our rental car in and take the shuttle to your facility. After taking the shuttle and traveling round and round several times , I don't think I could have ever found your hotel,We arrived at your hotel at 8:30 PM. We forgoed dinner, there was no restaurant nearby, and because of a long day and being very tired we went to bed. Got up at 5:30 AM, had an 8::00 AM flight, there was no water, We needed showers which we could not have, could not brush our teeth, and the toilet was a bad scene.( I feel sorry for your maids )_ Because of all of the above and especially because of the water problem we are expecting some compensation or a voucher for another stay at one of your hotels and not In Newark.. We are registered Marriott reward members. I will wait for an answer from you.
Thank you,
Larry Ediger


Good Afternoon,

Mr. Sorenson, It truly saddens me that I have to write this email.

My name is Chantilly Avery

My husband is Jerwon L. Avery who is a Marriott Elite Gold Member.

I recently stayed at your Marriott Hotel in Augusta, Ga.

Check in: 10-6-2017

Check out: 10-8-2017

Room 672 - Suite Towers

Upon returning to my room on Saturday night 10/7. I noticed something moving on the floor. At 1st I attributed to me be tired, but then noticed it again. After bending down further I noticed it was a rather large cockroach bug.

At this point my wife who was with me; begin freaking out.

She has Non- Hodgkin's Lymphoma and her immune system is very weak from her last set of treatments.

She was very terrified because she had food out where the bug was initial spotted. She didn't know if there were more in the suite.

I called down stairs immediately notified the front desk and told them what I saw. The hotel did not respond. I assumed they would move us or at least offer a room inspection/compensation.

So I walked downstairs to talk to the front desk. I told the front desk what I discovered in my room. The agent proceeded to tell me it was just a Water bug.

I said No sir, it was Roach. he said no again sir it's a Water bug.

I then pulled out my phone because I managed to capture it with a hotel glass and took a picture.

After I left the front desk I still did not received any communication or correspondence in regards to my room.

After checking out I asked what was the hotel going to do? No response.

I emailed Jennifer Wright, who seemed unbothered and her only consolation was to offer me points.

As a long time client of the Marriott Hotel I am truly bothered how this particular hotel handled the situation.

They seemed unbothered and unconcerned about the health issues and concerns that this could have caused.

I will be contacting the Health Department as well, this is a serious health issue.


Jerwon and Chantilly Avery



We stayed at the courtyard marriott downtown detroit (9/29/17-10/1/2017. Our beds had blood stains all over the sheet and bed spread. Only to discover the sheets had not been changed ,there were urine stains all on the protective sheet. They had not been washed they just made the bed up. food crumbs all on the floor , as well as trash on the bathroom floor.We called the manager ,He did nothing about it.


To Whom It May Concern,
My name is Lanesha Barber. I am currently staying at one of your hotels-Residence Inn by Marriot in Gulfport Mississippi (14100 Airport Road). On Sunday, October 1, 2017, I left for work around 8:30am and did not return back to my room until after 11pm that night. When I open my door, immediately I could smell a bad odor coming from my room. The odor made me sick to my stomach and I began to look around my room. When I enter the bathroom, I notice that the toilet seat was down like it had not been cleaned and as I walked closer I realized what the order was. Someone had used my toilet in my room while I was gone.
Now, I assume that employees are not supposes to use guest bathrooms. However, my toilet had been used and they forgot the flush and clean up after. This is unacceptable! The odor was so bad in my room and there is no telling how long it had been sitting in the bathroom like that. I called the front desk and the guy the answer the phone said that all he could do is send the security guy up to my room with a bottle of deodorizer to help with the bad odor….REALLY!
I thought that if I stayed at any Marriott hotels that I would be able to trust the integrity of the Marriott brand. I feel let down and totally disrespected at this point. I have been at this hotel for going on 34 days. I am a government employee with the Department of Homeland Security. I have paid a lot of money to be here and to be treated like this is uncalled for.
I will be discussing with my department head how to get this location removed from the government approved list of hotels because at this point I do not feel that it is a location that can be trust. I feel that it may be a risk for federal employees to stay at this location. If employees are using guest’s bathrooms with no regards for the guest privacy of space then who knows what else is going on in guest rooms while guest are away.
There is a big event in Gulfport during the week of October 2 – October 8 and room are sold out almost everywhere. If I could find a room somewhere else tonight, I would leave right now. However, my reservation at this location is until the October 5(because of the event) and then I was supposes to return on October 9 to stay at this location for another 2 months or more. I have just cancelled that reservation at the Residence Inn because I refuse to return after this treatment.

Concern Guest,
Lanesha Barber


my complaint is I had a confim exchange.and was cancel by interval due to hurricane irma and I have to accpt a replacement week a lot off restrictions.and now.interval is telling me that the Marriott beach towers its not accepting ezchage for this resort.i always stay at that resort because I don't have to not driving because I lost my right eye and cant berly see.i own the marritt vacantion club wcish Marriott beach towers its part off this resot.its not my faught when my stay was cancel because the hurricane I sufer damages and emotions due to this irma impact.i thing I have the right to use this resort.plase help me get this resort I oen at Marriott legens ege and this resort is part off the vacation club interval says that beach plase is only accepting people that owns in that resort I will like to know its this true or not.


I live in Key Largo and of course we were hit with Hurricane Irma. When I arrived back home we had no power and I am a senior citizen with a adult disabled son. We both could not sleep in the house with no power, so checked into the Marriott Key Largo. We stayed two nights, then was able to return home as the power was back on. I was told when I checked in that there were limited services, but no problem there, just wanted a cool place to sleep. My rate was $212.00.a night. I went ahead and paid this, as there were no other places in town open to stay. I feel being that I am a local person in Key Largo, we never should have been charged full rate. Just so unfair to take advantage of us during this time. Very disappointed in Marriott as I thought they could have given us a break on the rate. I checked in on September 13th and checked out on the 15th. Vickie Heid 562 Gordon Circle Key Largo Florida 33037 305-451-3134


Stayed at the Marriott in heron bay fl during hurricane erma. Other than the staff being fantastic especially waitress dawn. The hotel was made animal pet friendly which was never told to me. I spoke to corp.customer relations and got no where. The animals were allowed free run of the hotel. Constant barking all day and into the night. The owners even brought the dogs into the dining room which was disgusting. One dog nipped at my leg and the owner laughed and said she doesn't bite. I was a N.Y.P.D. Officer and was bitten 5 times by dogs that the owners said don't bite. Owners had dogs on expanding leashes that went out 10 feet. I had my in laws with me that are 90 and 93 years old, and they tripped a couple of times but luckily enough not to fall. I understand the special exemption because of the hurricane but some arrangements should have been made to restrict where the animals can go. Because of the negative response I received by corp. customer relations, and putting animals before people it is clear to me that Marriott cared more about making an additional $50 per dog rather than being concerned about their human guests. In closing I just want you to know I was a frequent customer of Marriott hotels and even had my daughters wedding at the Marriott harbor beach fl in April 2014 but no longer will patronize your hotels. I know you will not change your policy about animals in your hotels just because of what I have described to you, but maybe you will when some elderly person trips on a long leash and breaks a hip and you get sued for a lot of money.


I stayed at SpringHill Suites by Marriott Cleveland Independence. While I was there we left a money bag and a credit card reader in a drawer in room 110, when I call to check on the items I was told that it was not there, and that no one had checked into that room after I had left, I also talked to the manager and the manager in charge of the personnel that cleaned the rooms and was told that nothing had been reported. I am also displease in the no-response for the manager after he had told me that he would call me back. I know that cameras can not pick up everything that happens in a room


Hello I stayed at the SpringHill Suites 1311 NW 10th Avenue, Miami FL, from 8/16-8/18. In the interim, I enjoyed my stay there. The only thing I left behind two pieces of garment that was recently purchased. I called several time an was told nothing was left in the lost and found box. I left the Tommy Hilfiger T-Shirt in the room I was staying in 233, and the Jessica Simpson jacket in the lobby of the hotel. I received an email as follow:

Spencer, Larry <>
Aug 23 (5 days ago)

to me
Good evening,

My apologies for not getting back to you via phone. I have been in and out of meetings. I can understand you frustration with us not locating this item. I do not want to put the blame on anyone. I would be happy to open up a claim through Marriott for you if you would like. All I would need from you is the estimated values of the items and the best contact information for them to reach out to you via phone and email. Thank you for your help in this matter and as soon as you give me the information I will open the claim.

Thank you,

Larry Spencer
Assistant General Manager
Springhill Suites Miami Downtown/Medical Center,

This is my respond,,,,,,

Angela Adams <>
Aug 23 (5 days ago)

to Larry

As a reward member, I would've appreciated a call.

The cost for the Tommy Hilfiger ------ (V-Neck casual, Grey shirt, boys) $24.00.

They cost for the Jessica Simpson----(Womans Dark Blue, Button Jean Jacket) $64.00.


Mrs. Adams,,,,,,,,,

I still have not received a call back from the assistant manager he sent a follow up e-mail,,,

Spencer, Larry
Aug 24 (4 days ago)

to me
Ms. Adams,

Your claim is in the system. Claim number 595186 and claims phone number is 1-800-998-1191. Please give them 1 to 2 business days to reach out to you. It could be today but just in case.

Thank you,

Larry Spencer
Assistant General Manager
Springhill Suites Miami Downtown/Medical Center

From: Angela Adams []
Sent: Wednesday, August 23, 2017 6:46 PM
To: Spencer, Larry
Subject: Re: FW: Customer Care issue case number 10852830,

I provided the requested information to Mr. Spencer, and today I received a call back from Ms. Chatham at 5:17, she stated there is a policy called Innkeeper Statue whereas the hotel is not responsible for item that are left behind and not return to the lost and found.

I would like to be reimbursed for the the items. The T-shirt was left in a lock room that no-one had access to but the housekeeping and the manager's. The jacket was left in the hotel lobby. Not taking accountability is one thing, but making a valued customer feel like their telling a lie is another, and that's how I am feeling.


never told the hotel was under renovation. the smell from the paint, lacquer , etc. was overwhelming. it was toxic. been with Marriott 35 years
never experienced anything close to this.


I have been trying to get my last 3 paycheck stubs from Marriott in Charleston WV, because I no longer work there. I was told By HR that they couldn't pull them up. I need these for DHHR because they need this information. I have been trying to get these so that I can get food stamps and help from welfare since I am now unemployed. Can you e-mail my check stuns to my email? No response from Marriott corporate headquarters so far.


My husband and I stayed at Courtyard Marriott, New Orleans Downtown, Convention Center on Friday Oct. 28 to Sunday Oct. 30, 2016. We were in room 418 with 2 queens. On Saturday night we were falling asleep when my husband said his body was itchy, turn the light on. Well, I turned the light on and was horrified to see bugs on my husband.

On the sheets, on the pillows all over. We jumped up and slapped as many as we could, called the desk to get another room. They were full, they said, no rooms. In fact, they said, no rooms in the city. It was a busy weekend in New Orleans. They sent up a security man to take pictures of the bugs, no kidding! He then came back with a bathroom disinfectant to spray on the bed and pillows and clean sheets. No way! I could not allow that chemical to be sprayed in the room I was in, so I pulled off the sheets and all bedding and put it in the hallway.

My husband and I huddled in one bed, but didn't sleep very much. In the morning the sheets were still in the hallway where I put them the night before. My husband had many bites on his body and I took pictures of them. I also captured a few of the bugs in a baggy. I checked out and they comped me one night, not two. I went home and had to leave my luggage (which we will have to throw away) in the garage and pulled each piece of clothing out to wash in hot water. Then they can go to the dry cleaners. I even washed my make-up bags! This is a mess.

I did not do a yelp review because I wanted to see how Marriott responds to this and if they took action in room 418.


Springhill Suites Marriott University Lake Anchorage, AK. This upcoming reservation will be my last stay ever at any Marriott property. I will also tell everyone I know not to stay at Marriott ever again. I booked a 3 night stay and well over a week in advance I wanted to reduce the stay to 2 nights. I was told because it was a "special pre paid rate" I could not be refunded for the 3rd night. That is BS and completely unacceptable. It is no cost to Marriott to reduce my stay by one night and if it is prepaid you can simply refund the difference to my credit card. I am currently a rewards member Silver Elite and you can cancel that also. My company does a great deal of business with Marriott and I am going to suggest that we stop all business with your company. I am also going to post prolifically on social media about my experience. This is simply lousy customer service.


I'm a Marriott rewards member who travels frequently. I'm also a business owner who has employees booking over 400 room nights a year in multiple hotel chains. The Dayton Marriott Residence Inn where I have spent the last ten days is horrible when it comes to cleaning the rooms. I spoke with the front desk and I guess that was a mistake, it only got worse.


I was with Adriatic Tours and we stayed at the Courtyard Central Park in Rome. This was Sept. 3-7, I was in room 215. My cell phone was reported stolen from the room, they left the charger. It had all my photos from a 8 day pilgrimage through Italy. Please check with staff, lost and found.


We were staying at the Marriott in Ponte Vedra Fl for an event. A lady named Teresa was our concierge. My husband noticed when we asked her how to get to the spa that she had white powder on the outside of her nose. We went about our business and the next day we noticed that we were staying at the Marriott in Ponte Vedra Fl for an event. We had a lady named Teresa that was same thing. Obviously she had been doing cocaine just minutes before seeing her. I just wanted you to know, because that reflects on Marriott as a company. I don't know if you have a no drug policy, but it seems that if you do. it is not being enforced. Just thought they should know at the corporate level.


I stayed at the Atlanta Marriott Suites Midtown on 9/2/16. I had a birthday social planned. In the middle of my event I get a knock on my door from security. I was told to come to the front desk immediately. After I had received a phone call from the front desk informing me that my food delivery had arrived but then to get another call saying they were not there.

I get downstairs with one of my guest accompanying me only to be met by the rudest hospitality staff ever. Mind you this location sits right next to the four seasons so you'd expect excellent service. However I was sadly mistaken. After I settled my charges I found out that the gentleman that checked me in had not properly taken my payment but I received my room keys and proceeded to get my room in order.

I never received a phone call, or a knock on my door regarding this discrepancy on the part of the hotel staff. So I settle my charges and the manager tells me that they are going to require an additional $40 extra for incidentals then proceeds to tell me that the system marked my payment as fraud, which is why security came to my room. My question is how did my payment get marked as fraud? The manager said it so loud that people around me began to stare and look like there may have been a problem. However there was not.

I believe that I was racially profiled. I already was not having a good day on too of it being my birthday, then to be met with extreme disregard, it drove me up the ladder. Furthermore they hid my food delivery until I settled my charges which resulted in cold food for my social event. I was so upset that I came back down to the lobby about 15 minutes later. I still haven't gotten a formal apology. The issue is the gentleman that checked me in. Apparently his lack of training resulted in this mishap, and because of this I will boycott Marriott and will never stay again. I will cancel any affiliation I have with them and their vendors/business partners/sponsors or anything associated with the brand from now on.


From the look of Marriott's numerous unanswered complaints. I'm pretty certain Marriott head office people just don't care about your customers. Let me say however, that I sit on several corporate boards that do business with Marriott, & my influence against their corporate model will be felt. Money does talk. I will personally make sure that Marriott's very rude & incompetent staff at the Buellton, California facility will never see me, my friends or corporate business associates ever again. Marriott is an over grown group of foolish corporate losers. I am certain that this message will never be read or digested by anyone of any intellect.


There was black mold in the bath tub wall tile and the shower curtain when I stayed at the Marriott. Is this how a Hotel is supposed to run? I don't think so.


When we arrived to the airport, we were notified that our flight was cancelled.after the AA agent told us that we would be compensated for our troubles. The agent booked us a room at the courtyard of Marriott and printed out hotel vouchers and taxi vouchers. We arrived at the hotel where we were turned away due to AA not having an account with the we were given another taxi voucher from the hotel back to the airport, we then spoke to the AA supervisor. She then told us how sorry she was and apologized for the inconvenience.

She then booked us another room to another hotel. When arriving to the hotel, we again were turned away due to miscommunication by the AA agent. We were given another taxi voucher back to the airport. When arriving at the airport all the AA agents had already closed down for the night. Me and my family whom I'm traveling with and one of whom is a 3 year old began to get very irritated. We were stuck out on the curb for the remainder of the night and also without eating or anywhere to sleep. Our flight is departing at 4:30pm the next evening so that means we were stuck with all of luggage out in the street. I am asking that I be compensated fully for our troubles.


My wife and I dined at Charr'd restaurant in the Marriott East, Jeffersontown, KY. The menu listed George T. Staff because this is billed as a "bourbon bistro". There is no such bourbon as George T Staff. It is George T Stagg, an icon of bourbon. I ordered the Shrimp & Crab Fettuccine. There was absolutely no crab in the dish, and four small shrimp for a whopping $22. My wife ordered the bourbon barrel pork chop, which came with braised cabbage. The cabbage had no taste. I ordered a glass of Chateau St. Jean wine at $9. It did not arrive until after my entrée had been delivered.

The most egregious part of the evening is that our bill was altered. We left our waitress a 20% cash tip; even though, her service was extremely slow. She certainly was not worthy of a generous tip. When our debit card hit our bank, we were charged a 20% gratuity even though we had marked tip at zero! We in essence gave this waitress a 48% for poor service. Do NOT use a debit card at this deceitful establishment.


I booked this stay for my husband to spend Father's Day and it was not a good experience. My first complaint was that we were forced to spend most of our time in our room because there was a wedding that evening and that's perfectly fine but they were at the bar area which this did not bother us at all and they had also the 2 rooms when you walk into the hotel from the bar /pool entrance but then they also took over the entire lobby. We returned to the room since we had a storm that day we couldn't do much and we waited a while and went back downstairs to just walk around the hotel and this time it was hard to get thru the lobby because the dancing and all the extra chairs in the lobby from the wedding party left no room to get around.

I ask why would front desk except something like that? What about the rest of the people that are paying to stay there and can't even enjoy the hotel. This is inconsiderate and unacceptable. My other issue was with the room which I spoke with one of the managers and she witnessed the disgusting bed linen and quilt that was on our bed. I had to take pictures because this was terrible. The pillow case my husband slept on had brown and black stains on all the border and the quilt had dark yellow stains all in a row and a blood stain and I noticed it in the morning when the sun came out and the room was nice and bright so when I saw it I got out of bed and woke my husband up. The manager even said it was unacceptable. I was given a discount but this was the worst hotel stay we have ever had and the worst gift I could had given him. Never expected this from a Marriott.


I am a regular client at the Stellenbosch Techno park Protea Hotel. I have a problem with your staff being clumsy and bringing food in a dirty plate many a times. I am not happy at all and wish to speak to Marriott corporate HQ about this immediately. Does anyone have their contact information?


My family choose the Fairfield Inn because during previous visits my son fell in love with the pool and water slide. After finding out that he earned honor roll near his birthday we decided to treat him to a night at the Fairfield Inn. My sister, her children and my brother reserved a room as well and after check in he was eager to get to the pool so we all headed down to the pool area. Once at the pool my son was slightly bummed because the water slide was no longer there but he was still excited for the pool. We were there for approximately 30 mins and a group of girls arrived.

The adult that was with them left after a few minutes, they soon became a little bit to rambunctious and we decided to take a lunch break. As we were exiting the pool area another group of girls came in eating pizza. After about an hour and a half we headed back down, but we decided since it was to much chaos with the first group of girls and now that it was more people added to their group to go back to our room. Periodically I check back but they were still there. Soon it was bed time, so I check with the front desk to schedule a late check out to allow the kids some time in the morning to utilize the pool. The front desk staff acknowledged that they were aware of the unruly behavior at the pool and extended a complimentary late check out. Later the evening my husband and I decided to unwind in the hot tub during the adult only swim time.

On our way to the pool area we were stop by the police and questioned about an altercation that occurred while we were in our room. As we were walking away one of the offices asked if the parties involved were "black or white"? We preceded to the pool area, but felt a little uneasy. We asked if we left would we be able to get a refund of any of our money and were told we would not be able to. I would just would like your company to be aware of our poor experience, the staff was pleasant, and the rooms were clean, but we would still have to rate our overall stay as poor.


T,v, had a red line going down the side , there was no comforter on my bed ,air vents in the bathroom covered in dust and grim, me and my 9yr old started itching after laying in the bed, the pool had slime on the walls and floor and when we went to breakfast the pork was cold my husband came down sick, after eating and my 6 yr old son sat on the floor and ate his breakfast the management and other employees saw this and never offered him a seat he shamu in the splash area was peeling paint. I would like customer care to get in touch with me. They supposedly conducted an investigation about bedbugs in my room and they said it came out there was no bedbugs in the room.


Veterans in need not welcomed at the Marriott Fairway Villas in Galloway New Jersey! On Valentine’s Day, my brother a resident of Florida suffered a massive heart attack while in Atlantic City with his fiancé. He was rushed to AtlantiCare Regional Medical Center where he was well cared for. Family members traveled from all over the country to lend support. After two days of standing 48 hour watch the hospital manager made the recommendation to get a hotel suite so that we could get some sleep and a hot shower while the other family members were on watch.

She recommended that the Marriott Fairway Villas would be a perfect location for us to use as home base. I called the 1-800-845-5279 reservation number and explained the situation to the booking specialist who was very helpful. She said she could offer us a Veterans’ rate but we would have to show our Veterans card at time of check in. Since several of us have served we always carry our Veterans card no matter where we go. It was getting late and we all needed a shift change at the hospital so we drove over to the hotel to check in and get some rest.

When we arrived we produced our reservation #80842174 to the clerk at the front desk. We were told that there was a mistake and that the online reservation specialist should not have quoted us that rate. He said that the Marriott does not give discounts for Veterans and that the room rate would be almost double. I asked for him to verify this with the Manager on Duty. She was very uncaring and acted as if we were trying to scam her or something. We again explained the situation and condition of my brother, and again she appeared to be very apathetic. She said that “the policy was the policy” and there was nothing she could do for us. We were all taken back; I can’t believe that a premium hotel like the Marriott would ever treat American Veterans this way.

I immediately called over to the Hilton Homewood Suites and again explained the situation regarding our family. They were more than happy to accommodate us at the original quoted rate that the Marriott would not honor. We were there for a week and they were more than accommodating.

I’ve been a Marriott rewards member for over 15 years. I can assure you that none of our family will ever step foot in another Marriott property.


Stayed at Marriott Homewood Suites in Birmingham 9-23-1, rooms 325 & 327. Check-in staff was given F&F blue card & she was given name of GM from hotel I worked at. She came back & said I couldn't have the discounted rate because no hotel in Gatlinburg acknowledged having any GM with that name (he has been there 14 years)??? Next AM another staff member said everything was okay....not to worry about it. Upon entering room, refrigerator s dirty.....never got cleaned in 2 days. We requested extra pillows....they were never brought. Had to sleep on one tiny pathetic excuse for a pillow. Towel bar in Room 325 was broken.....reported upon check-out.


I purchased a gift at the Marriott hotel in Houston for hotel night and breakfast and had it sent to Kenny Triola via e-mail. He did not use it immediately but tried within a month. They told him there was a $90.00 charge to use the gift. It was not told to me when I purchased, I inquired if it had to be used immediately and you told me no. I am very disappointed.

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