Marriott

I contacted customer service about an issue with my credit card being charged.

I am a Mariott awards member for several years.

I can't believe that customer service would even treat me this way.

The man refused to get his full name but his name was " Carlos" he treated so disrespectfully and rude, I am not even sure I can justify myself or my employer to use Mariott moving forward.

I am so disgusted by his behavior.

Mariott Bonvoy 893758938

See attached copy of email to Christopher Heaton, General Manager of Wheeling WV Springhill Suites, informing him of our unacceptable stay on April 11, 2019.

We believe that is the falut of the management/ownership at this site and that changes are needed.

We have stayed at this site numerous times in the past and have been very pleased.

As of now we will continue to stay at Marriott facilities across the country but not at this site unless changes are made.

Thank you for your attention to this.

William Deines, 502 445-5557 (cell), 502 458-6428 (home).

Marriott Bonvoy # 098232374

I made a reservation to stay at the Aloft Marriott in Rancho Cucamonga, California to stay the night of March 23.

I had a confirmation number and they charged my credit card for the room on March 22.

On March 23, the night of my intended stay, at 8:30 pm I called the hotel to let them know I would be arriving around 9:30 pm.

At that time they told me that the hotel had been oversold and they did not have a room for me.

They did not offer to help me find another hotel even when I repeatedly said , "So you are going to let a woman sleep on the streets after you charged her credit card".

I was able to book myself a room at the Residence Inn but it took me a half an hour to convince them to honor the same rate as I had with the Aloft and they kept telling me that they couldn't do this.

I…

My daughter, Erica Dougherty was a guest at the Springhill Suites, Marriott Village Orlando, Florida February 5-11,2019.

She is an employee of Varsity Brands and was working at the Universal Cheerleaders Association National High School Cheerleading Championships.

The reservation was through Varsity, she stayed in Room #3502.

Late on Sunday, February 10 when she returned to her room after her shift and was packing for an early morning flight, she discovered that her Ray-Ban Prescription glasses and case were missing from the room. she immediately went to the front desk to report this possible theft.

She was assured that it would be investigated and someone would contact her.

In the early morning of Feb 11. before leaving for the airport, she asked and was told that a report was filed.…

Our crappy stay started at check in.

I had reserved a king size bed and our room had two double beds.

We were staying with a Sorority function and had booked several months in advance.

When I called to extend our stay the girl said it was no problem and did not give us a new confirmation number.

The room itself was ok.

The hotel restaurant, Rivercity Grill, was awful.

Two nights in a row my husband ordered the steak well done.

Both times it came out rare.

The staff offered to PUT THE STEAK BACK ON THE GRILL.

NOT!

Once a steak is brought out you do not put it back on the grill.

I have had a gastric bypass and asked that no garlic be put on my steamed broccoli.

The broccoli came out with garlic on it!

The baked potatoes was hard.

The cheesy potatoes and mac n cheese were…

I stayed at the Towneplace Suites in Roseville, CA and at the endof my stay, realized that myself and my group of employees were charged an incorrect rate based on allowable lodging rate for Placer County.

I was told that they were going to charge the higher rate becauise we had a choice to stay there or in Sacramento County where the allowable rate is higher.

The General Manager, Ezekial Mederos, was unwilling to consider adjusting our rates to reflect the correct lodging rate and was extremely rude when I talked to him on the phone.

I will never again stay at this facility and will ensure that my network of co-workers will never stay there again as well.

Customer service was non-existent at this hotel.

People in this conversation: SERUWAIA NAHALO

Bula Deborah Thank you for your response- as requested, please find below a copy of your comments on the survey DEBORAH DUNCAN responded to a survey: 1 GSS: Overall Review Comment: We have stayed at this resort for the last 12 years every year and sometimes twice a year.

This year was the worst experience we have had.

The list is endless and I do not normally complain but however since the hotel has been taken over by the Marriott group the hotel has lost our business forever.

I will never stay there again which is such a shame as we have made many friends that work at the hotel over the last 12 years and unfortunately we will not be able to see their happy faces any more.

I think it is great that you do a survey about the hotel but in…

I have 3 kids and a wife we stayed at the hotel Thursday night the lady a the front desk swooped my card to many times and it took all my money.

Me and my family had plans for the weekend but we can’t Evan eat I have no gas in my car to get to work Monday morning this is a mistake on the hotels part and me and my family are the ones that have to deal with it.

First of all they make me feel like I was coning them and now I filled like rhey aren’t taking me serious I’m very in happy and pissed off that my weekend was ruined with my family and now I can’t get to work Monday morning cause I still don’t have the money that the hotel has taken from my account

My wife and I recently stayed at Towne Place Suites In Charlotte Arrowood, North Carolina.

This was our second night on our trip home and once again experienced a very bad incident at the for mentioned property.

We checked in about 2:00 PM and noticed that our room was very cold so we set the thermostat to 75 degrees.

We then left to visit and have a late lunch.

We then returned to the room at approx.

5:00 PM and noticed the room was still very cold, about 65 degrees.

Obviously it had not warmed up at all.

We called the front desk and notified them of the situation.

We were told that the maintenance person would be notified and stop by our room.

We waited for over minutes with no response.

We contacted the office again and were told he was working in another room but would be at…

Hello there,

I cancelled a stay with Westin Melbourne on 22 March, as my travel plan changed.

Cancellation Number: 63910250 Sun, Mar 24, 2019 – Mon, Mar 25, 2019

Then I got charged for NO Show fee.

Anyway, I checked in on 25th March and spoke to your staff and sent my cancellation email to reservations@res-marriott.com.

The staff said he would follow up and let me know the result.

However, I haven't heard anything from Westin Melbourne afterwards.

Nothing.

Also I emailed Abigail Knight who processed my NO Show fee.

But still no feedback!!!

The booking was cancelled in time and why should I be charged.

If it's a system issue, it's fine.

But why nobody contacts me for an update???

I need a refund for the fee.

Can't upload the emails.

Let me know if you need them.

You help…

My stay on March 11 to 15, in Salt Lake City, UT.

When I checked into the Marriott they notified me that the water was shut off until 6PM.

The next day the water would be off between 9AM and 6PM.

This was very inconvenient and disappointing.

Please compensate me for the two days without water.

Thank you, Steve McGarvey 080326267: Bonvoy number

January 18, 2019 we went to Nashville Tennessee to be with my brother-in-law who was undergoing a heart operation at St.

Thomas Hospital(west).

After a nine(9) hour operation we needed a room close by to rest and relax for the night.

During the day my phone stopped working and I asked my sister-in-law to call Courtyard in the Green Hills Mall( I used to work in Nashville and knew it was there).

She tried to book through Orbits but for some reason they could not get my card information to go through and so called Marriott reservations and said everything was taken care of and gave me the reservation number which I lost before we arrived at the Courtyard(it was a very long and chaotic time).

The lady at Courtyard said they did not have a reservation and they only had one room remaining.…

I am trying to reach someone in the billing department to discuss how our credit card was charged multiple times.

We have talked to a woman in reservation and we could not understand her very well but ended up reserving room 4 rooms.

When she tried to email our reservations she had difficulties so we end up cancelling the rooms.

Then we went through another difficult hour where we ended up reserving 4 rooms.

We are a school and we received our credit card statement yesterday and have numerous charges and credits.

The rep had difficulties emailing this info so we cancelled these rooms and we entered new the reservations.

The rooms that were suppose to be cancelled were as follows: Dated 1/31/19 #56946581, #56946578, #56946577, #56943123; reservation was for two nights arriving on…

To Whom It May Concern:

I recently stayed in the above Marriott hotel for a soccer tournament this past weekend.

From the moment we arrived, we encountered issues and unfortunately the stay was not a pleasant one.

As a soccer traveler, we are mandated by the tournament to use Anthony Travel to secure hotels through a room block.

Unfortunately, some of us could not utilize the block because the types of rooms available did not fit the needs of the families involved.

Therefore, we could not be given the block rate of $139 per night.

The bigger problem is that each different family was charged a different rate and some were given breakfast vouchers and others were not.

I had booked online with a code my husband was given for work at rate of $97/night.

When I arrived, I was told I…

To Whom It May Concern:

While the staff and nice and the facility is rather well maintained, following one week of my stay, I must say this is one of the worse hotel experience I have EVER had (and I travel regularly).

1) Several missed wake-up calls were missed!

2) Room service did not service my room on more-than-one occasion (despite the fact that I DEFINITELY DO NOT have any door signs on the knob to indicate otherwise)!

other room issues 3) Non-working coffee machine 4) Non-working Desktop light (and despite the fact this I informed the Front Desk about this matter for several days in a row), the only response that I received were/are items #1 and #2 above, as well as

5) Random knocks on my room door.

Again, the staff seems really nice and friendly, however, this has been/is a…

WHEN I go to the Burbank location I always stay at the Marriott Hollywood/Burbank airport location.

I will book ahead of time and get a great room for a great price can not complain ,arrived at the airport on the 19th and found out someone forgot to make my hotel reservations.so I decided to just go and put it on my card . for two nights the cost was almost 700 dollars ? the room was directly across from the elevator that I had to listen to all night and I have never seen a room so small ,I actually had to shut the bathroom door to get into the shower. and there was not a place to put my clothing like a bench or chair??

I feel I was taken advantaged of . yes I know I could have gone some place else but it was late .

Apart from the fact my two day stay was enjoyable and memorable, I am very disappointed in the fact that despite my usual vigilance in locking valuables in the safe or my case, I have had a pair of very expensive Head Phones (AU$500+) stolen from my room.

I know I can't prove the theft, but just wanted to inform you of my problem.

As a Platinum Elite member, I hope there is some compensation.

One of the girl from w Dubai palm hotel she was taken our contact details of our and she is calling to my husband and she is saying that she wants to meet my husband for the money. if we are not going to the give the money to her she is telling us that you cannot able to check in to any of the married hotel that she will put us a black leas.

The thing is we came to hotel and we stay with our family and we paid all the bill at the hotel.

And now she is telling that when we stay in w Dubai the palm we have some privacy photos which we take in the room me and my husband and she also telling that she put the cc camera in the room and all the things we did the room everything was recorded and she was sending to my husband and blackmail and asking for the money if we are not going to give the…

CAN'T GET THROUGH TO EVEN MAKE A RESERVATION.

I checked in to the hotel on 3/7 and out on 3/11/2019.

I was there for the Super State Chess Tournament.

I did not received the price of $99.

00 for the room as the blocked rooms were already taken when I tried to book, it took three telephone calls to finally book the room I was hung up on 3 times.

But after arriving I asked for the breakfast tickets for my two chess players one 8 and the other 12 and the lady at check in would not give them to me and I was pay full price and was in room 801 on the 8th floor.

But after talking to other member of our team that arrived the next day they were able to get the $99.

00 rate along with tickets for breakfast for their whole families.

I feel like I was treated very poorly and I am a senior 75 years old.

I had to ask to have our room…

I stayed in the Marriott Houston Westchase from March 7 checking out March 11, 2019.

I went to the hotel for a state chess tournament which was supposed to have a special rate.

I was too late booking because all the blocked rooms were booked, but when other people from our area (Harlingen) arrived they paid the first night but the next two nights they received the rate of $99.

00 per night for the tournament.

Also, they received free breakfast tickets, when I arrived I asked about them and was told no I did not book in time, therefore there was a lot of discrimination going on about who would receive free breakfast tickets and lower priced rooms.

I had to pay the full price for the room (801) for each night and pay for all of our meals we ate at the hotel.

The ladies at the front…

I was involved in an accident where a Marriott employee was driving the golf cart,made a quick turn,and was dumped on the ground.

I ended up with stitches in my head,and upon returning home,and being x-rayed,broken ribs.

This happened on February 26,2019,at The W,Costa Rica.

I was scheduled to stay at the Springhill Suites by Marriott in Kennewick, WA on 2/4/19.

A snow storm came through that day and I was unable to land in Pasco/Kennewick on 2/5/19.

I called early the next morning as I was unable to call late that night when I finally learned that I would not be making it into Pasco/Kennewick at all.

I called EARLY the next morning and talked with a desk clerk who indicated that she understood the weather issues and I wouldn't be charged a "no show" for 2/4/19.

I was able to make it in on 2/5/19 and stayed one night.

I received a bill which reflected one night's stay which was appropriate.

It is now one month later and a mysterious charge showed up on my card and I had no explanation for this charge.

I called the local office and because I no longer…

Will not allow you to book a room at florence sc if you lived to closed 62 years old was refused because the hotel says people r destroying and having wild parties , what is this al the surrounding hotel was booked up and front desk told me and my adult son this 10 PM, this was an emergency no game,

I stayed at the Courtyard Atlanta Northlake in Tucker GA on 2/10 & 2/11.

I moved to the Sheraton downtown for 2/12.

I started having severe itching on my hands and neck on 2/13.

Upon arriving back home, I went to my company clinic and was diagnosed with scabies then to my dermatologist and had a confirming diagnosis.

I sent an email, was issued a case number (103775307) and was told that I would be contacted in 3 - 5 business days.

It's now been 2 weeks and I have heard nothing, I have also sent 2 follow up emails with no reply.

I have been a loyal Marriott customer (rewards number 131047301) for many years.

I am extremely disappointed in both the conditions that caused the scabies and with the lack or regard or follow up from the Tucker Marriott.

I would appreciate if someone…