Marriott

Truly the Worst experience I have ever had.

I am disgusted by the racist and demeaning behavior that was shown towards my family. I am a Gold member who was working towards Platinum, but after this experience I am not confident on giving another dollar to your company.

00 balance that they did not charge when I checked in. She said ok. A few hours later my husband calls and says a woman came banging on the door, he was in the shower so he jumped out because my children were in the room and was scared from the banging.

" She then proceeded to stand outside the door, like she was a police officer. That is very embarrassing. We pay just like every other customer. At this point my husband is confused and upset. He gets downstairs but by this time I am on the phone with another employee giving her my information.

I hear your employee…

We are inquiring please ... that a few Marriott hotels nearest to the train station at 1000 Union Street in New Orleans have their hot breakfast out by 5:45 Why? Amtrak departs at 7:00 am.

A couple of hotels near the station like Fairfield Inn on 346 Baronne St and Springhill Suites on 301 St. Joseph sometimes begin setting up at 6:15 but the entire HOT buffet breakfast Is not out until 6:30. This makes it inconvenient therefore impossible for Marriott Bonvoy members and guests to have a pleasant experience.

Please forward to appropriate chain owner(s) as soon as possible. If Marriott hotels that are (ten minutes from Union Station like the two above) had their their entire breakfast out by at least 5:45 am, it would immensely help Marriott Amtrak travelers guests get the full benefit of…

i have been a marriott rewards mem since 1995. Checked into my room on jan 18 at COURTYARD Dountown Ft. Wayne after long day. jumped right into bed to catch a few hours sleep waiting for my son to arrive.

Received a phone call 1 hour in from front desk asking if the room had been cleaned and if their were clothes in the closet. Clothes in closet and bathroom not cleaned. Manager came right down appologizing, moved me to new room and stated something would be done.

i booked my stay on a free night certificate for being a MARRIOTT Credit card holder. Left a message in morning on check out to have manager get in contact as he was not available. Never received call. I called property to speak with manager and have yet to receive call back.

i also noticed a $40 charge on my credit card for…

I've used this location a few times being temporarily separated from my significant other due to the military. The other times it has been great, this time however we were highly disappointed and not sure if we will be using this location again.

Friday and Saturday were fine no issues Sunday however I was feeling ill do instead of going down together he went to bring me up something light during this process he accidentally dropped his keys down the elevator shaft. He immediately went to the front desk and informed them.

He was told they were calling the GM and not to worry they would be retrieved that day. We continued our trip as planned later that afternoon we called for a status update and were told the GM called them the company was based out of Dallas but they were on the way.…

The assistant general was very condensing, very rude. His name is Chris Livoti. There was an issue with balloons and I took the balloons back to the car. My husband and Chris conversed while I took my four small children to the restroom.

I came back and suddenly was refused a room. I do not know if it was bc we are Americans of darker skin or what. It was so embarrassing. He refused to call anyone else for help but the police.

I am standing there with my kids who are very young (5 months, 2, 4, and 5) and the only help I could get was from the police! It seems so unfair, unkind, and heartless to do this to a customer.

I’m so sorry my family had to be mistreated for a very minute misunderstanding.

The assistant general manager was very condensing, very rude. His name is Chris Livoti. There was an issue with balloons and I took the balloons back to the car. My husband and Chris had a conversation, while I was in the restroom with my 4 small children.

) When I returned I was told we could no longer be guest there. I was so embarrassed, I am standing there with my four children who are so eager to just relax after a very long day and being kicked out a hotel for absolutely no reason.

I do not know if it was because if our race or what, but nonetheless I was totally taken aback by the events that took place. It’s so heartless to refuse a woman and her children a room for absolutely no reason.

When we arrived at the Jacksonville Beach, Florida Marriott, the base of the television was extremely dusty. We also had to wipe down the balcony furniture, as it was covered in pollen and/or dust.

Although the balcony door clearly states NO SMOKING, we could not even enjoy sitting out in the evening, or the next morning, because the rooms on both sides of us had people smoking marijuana.

The bathroom sink was very slow to drain. Simply brushing my teeth was a task.

I could have chosen any other hotel to stay at, but I chose Marriott because you're supposed to be one of the better ones. However, I must say, for the nightly rate that we were charged, along with everything that occurred during our stay, I think on my next visit, I'll try the Hilton.

Attached is the email I sent to Marriott General Manager at the Dallas TX location on Stemmon’s Pkwy 1-26-20. She has not had the courtesy or professionalism to even respond back. Would you rather I had done a public review?

I expect some type of response.

We stayed at the hotel Fairfield Inn at Urbandale IA November 26th,27th,28,29, we had two other rooms that stayed 27,28,29, on November third we called to make reservations for all three rooms. We were told that they would have to chg one set of rooms and would hold the other two rooms,and they would be chg after we got there, so we were chg on November third for 3 nights for Forrest Willis, fine so

when we check out we were chg again for three rooms and different prices as what we were told. com and they could not do anything about it. 00 more per room then what we were quoted. Very unhappy that the manage can not understand that.

Very poor place to stay, gave the staff off for Thanksgiving so we had no towels, garbage was over flowing in the rooms, had a party with very loud music that…

with the exception of Ashley in St. Thomas, Ontario, Canada and Dorothy somewhere in the US, who were exemplary / wonderful. I have next to zero internet ability and yet that is how you seem to want to conduct business.

I was attempting to pay the hotel charges for my daughter and her family on an upcoming stay at a Marriott in the Cayman Islands as a surprise treat. and then the horror show began. You cannot seemingly comprehend the fact that the words " speak to a customer service representaitive in the US" have meaning.

Instead you are asked to repeat an inane protocol, then get transferred to a reservation desk for Fairfield Inn then get sent to someone else who isn't familiar with Marriott rewards but will connect me directly with the right person, who turns out to be some insolent…

88. 94 on 2/2 the day of check-out. 82 being held on my debit card. Two different charges on 2 different days is unacceptable. 97 hold to drop off in about 4 to 5 days. The property was 200 Interstate N Pkwy Atlanta Ga

I had points for free room. Thought it would be a good get away. But instead the pantry to get cold drinks was broke. The handicapped parking was taken up by people who are not handicapped, which my husband is.

And we couldn’t find parking in the area. 00 to park? No handicapped room I asked for, no coffee in the room. Go downstairs to get some and there is no cream! Thanks so much for making this a very unpleasant experience.

I am tired of the ineptness of Marriotts! Have had membership now for 20 yrs and can’t even get an upgrade on a room that is ranked a 3 star hotel!

My complaint is I called the reservation desk the person that answered the phone was named Mark I asked him a question and he was very rude and hung up the phone on me.

My wife starting at the four points by Sheraton in Las Vegas last week and participated in a promotional offer and earned 5000 points but the credit was never applied to our account Rewards#006848097

Hi

I had to book Marriott Moxy hotel in Vienna for an IBM Conference. I was provided a link with set dates and I made a mistake in the dates. I immediately went back in and tried to modify the dates and I thought that worked out. But later looking at the confirmation I realized the changes did not complete. I asked Marriott Moxy to change the dates because I wasn't coming on Saturday (and I believe the web site forced this starting date and didn't approve when I put in later date) and I erroneously put in wrong end date. NOw the result is that I have to pay 3 x 125 euros with my personal money to cover for that. I find that unreasonable and I never expected that a hotel reservations could not be changed. I don't recall the website having even warned abou tthat. IBM will not reimburse…

I am having my 57the annual conference at the Sheraton in down town Denver. we are very pleased with the staff at the hotel - Especially Stephen Terrell, Senior Event Manager. our conference brings in 275 to 300 people a night for our conferences and usaly do not have problems with reservations.

I am the president and selected the hotel and responsible for the the conference.

i have recieved 10 phone calls from members about your reservation staff. they are very rude, not frendly and sarcastic to the people calling in.

I even called in to see what the members were saying about the registration group. i was very disapointed they were very short, not frendly or out going. and seamed like they were in a rush. When i said i was registering with the group they said there we no resevetions. I…

Club Marriott Card number CLPAC 199104005808 Customer service manager in Sydney Aus Mark Ortwein Fails to address a complaint I find I was misled and was offered false information when I purchased the club Marriott card This sort of sales tactics should not be used by the Marriott Chain And Mark Ortwein knows too well what tactics are used and tries to brush off formal complaints

Please train your central reservations to enhance the guest experience. Although they may take up a small portion of reservations at this time and place in technology, they need to be able to provide better answers than what I received tonight.

I asked for a receipt for my deposit, and was unable to be provided one. I work for a high end private hotel in North Carolina, and was a trainer for a resort Property Management software company for many years before that.

The fact that I spoke to two representatives who both confirmed that a deposit was taken for my reservation, but are unable to provide me with a receipt is blasphemy, in fact it is not legal. Had they understood that a deposit was not going to be taken until the local hotel received the reservation, and had been able to explain…

Dear all, I have a problem with one of your hotels (Renaissance Mirage City Hotel) From 13 December and they do not solve it but also every time they change their words and mention that no-one can let them take action because they think they are not wrong and this is not the first time to send you the problem without answer, so if they do not want to solve it we can go to the legal way and to the social media as well, so i think that the management board will be fair to solve such a problem!

Greetings, I trust my e-mail finds u well, I'm writing to express my shock and frustrations with a disturbing experience I recently had at the Renaissance Cairo Mirage Hotel, (Saturday 14/12/2019) at 6 a.m., following my wedding day where i paid more than 10K$ on Friday 13th, someone climbed into the…

The staff let us order food on the house since no microwave was available which I appreciate!! We stay at hotels at least 20 times a year for vacation and travel hockey and I have never been so disappointed !!!

Again staff was great trying to help us but it's not going to help everyone up all night worrying!! Unacceptable

I overheard a caregiver talking to the housekeeping manager about her patient who is staying in a residence inn due to an auto accident. She was asking for more towels and the housekeeping manager told the care giver to buy her own towels because they can’t accommodate her with extra towels.

The amount she gets is policy. She is bed ridden and not able to go shopping. He also said “she is staying at a discounted rate and other people who are paying way more than her get the same about of towels”.

Like she should feel privileged that she is staying there with a broken body. This is disheartening and makes me sick. does this sound like good customer service to someone who can’t walk?

your telemarketing needs to stop call me at 9;30 this type of marketing makes people mad!!! this makes me not want to stay at your hotels!!! telemarketing is the lowest form people hate it.STOP doing it

Stayed at the Marriot in Grand Cayman and had wonderful above and beyond service. Even filed a very happy review BUT since then every day at least once I get a call saying I have been selected by Marriott for something.

I have hit the one button to request they do not call and they say it will take 3 days or so.. It has been before Christmas and I am still getting calls. At this point I am no longer bragging to everyone how great you all are.

PLEASE make these calls stop. thank you.. carol stock

We had a confirmed reservation from Expedia, (itinerary 7514948750590) yet upon arrival, the desk clerk at the hotel denied us a room claiming they were overbooked. "Russell" was of no help at all. He didn't attempt to find us a room at another property until after we had already booked elsewhere on our own.

I would describe his demeanor as "rude". We were traveling with friends, who had booked the same hotel directly with Marriott, but "after" we made our reservation with Expedia. Their reservation was honored. Doesn't say much for your partnership. He offered no explanation for denying us a room other than he had no phone number with which to contact us, yet we input the phone number on our reservation request .

Further, we are BonVoy members and contact information is provided there as…

During a recent stay at your location I was offended and totally unsatisfied with the level of customer service that I received upon check in. I had a reservation and was told that due to your renovations I would be required to wait in the lobby for 1 – 2 hours for my room to be made available.

After over an hour I was given a room on the 1st floor when my profile indicates that my preference is a higher level. The issues with customer service arose when I attempted to speak with a gentleman at the desk.

That person immediately raised his voice at me and interrupted me and told me that this was stressful time right now and that I needed to learn to deal with my stress better. I patiently waited for another 30 minutes before approaching again.

During this time he allowed other guest to…

2 weekends ago at L27 my freinds and I had a few cocktails and made a few requests from the DJ. The DJ, who we found out was named Grant, was fairly drunk and was very flirtatious. When I went to the bathrooms upstairs just outside of the bar area he followed us and tried to come on to me and my friend and attempted to grab my ass.

I frequently visit town and planned to try to book my birthday party at the Westin or the Bobby Hotel this year, but after this extremely poor experience I never plan to go to the rooftop bar again and intend to tell my friends who live and visit town frequently to stay away from bars that don't keep their employees in check.

Be notified that I have filed a complaint with th State of Oregon against your harrassing robo-calls. I will, additionally, file a complaint with the Better Business Bureau.

After speaking with a representative back in September I was under the assumption that I was in the Platinum Elite challenge which consisted of spending 16 nights. So come to find out I called back in October to take care of missing points, checked on the elite statues challenge and was told i was fine.

So again I call Marriott on January 10th to find out my challenge wasn't started until October. After speaking to a representative for about 25 minutes I was informed a case would be open for me regarding why it didn't start in September.

So I ended up calling Marriott again just to check on my status and to my surprise (not really) the case was NEVER put in. At this moment I am very stressed and overwhelmed by Marriott lack of customer service.

Especially with all the business…

To whom it may concern... (hopefully someone is concerned after this note.)

We stayed at the Albany Renaissance this past Friday and Saturday night.. (1-17 thru 1-18-20). We were originally planning on staying just Friday evening, but decided to book an extra evening. I went to the front desk, and a nice young man named Davey helped us out. We also requested that the room be cleaned and he confirmed that he would have housekeeping at least make the bed and bring towels. There were also someone else's dirty dishes sitting in the hallway outside our door.. for hours.

When we returned that Saturday evening after 11pm, we found that no-one had serviced the room at all. The next morning we had to leave , so I just called Marriott on Monday to leave a note to tell them that the room had not…

I work for TSA at the Huntsville Airport hotel. When the hotel was owned by Sheraton I was able to use the fitness center to help control my Diabetes. I would ride the bike or walk on the treadmill to help get my blood sugar down.

Now that you have taken over I am being told that I am no longer allowed to use the center. May I get some follow up on this as to why?

Residence inn st louis,mo downtown has so many issues ,first the lady driving the shuttle is plain she has an attitude,when she is asked to take guest anywhere she makes ough,uff sounds and respond question with a mad/unwilling to take attitude . House keeping is non existent they do not go to the rroms on the weekend,they knock my door to see if i need towels but did not tajee thrash nir iffer room service,when asked ti service room they keep asking what do you need?

Like if it was my job to figure what needs to be replaced and cleaned. The next issue is front desk, i called ti complain about a noisy guest hitting on the walls,slamming doors,playing loud hiohop and screaming/shouting lound conversations/using profanity at a very late time first call was a 11 pm second call was at 12:30…

I stayed at the Marriott residence inn Mississauga airport with my family of 4 during Christmas. The reason we booked it is they offer breakfast and afternoon snacks for the family. After we checked in they told us that Christmas week there will be no snacks provided at all and breakfast for Christmas Day was only muffins and coffee!!

I complained multiple times and I only got 5K points twice. I want my full stay points refunded as this is misleading and not what I paid for. I am a titanium elite and platinum life and I am ready to walk away if this is not resolved properly

My stay at TownePlace Suites by Marriott Houston NASA/Clear Lake. I've been coming to this location for years and loved staying everytime. Unfortunately it seems as though this location is starting to go down hill a bit and needs some TLC.

The hallways usually have a pleasant scent, it let's you feel and know its clean when you walk to your room. The rooms usually smell clean but not this time on either. Had to swap rooms because the first one smelt like dirty socks.

The second room I have no idea what the smell was so I asked the housekeepers if they had what was usually used on the hallway carpets like something to spray in the room and none of them spoke english so, I bought a bottle of febreeze and that took care of the odor..

The kitchen and bathroom floors were all buckled and…

My card was charged for incidentals, when I called to check on the refund of it, I got nothing but attitude, different stories and the ultimate hang up in my face!! it seems as if Marriott is trying to steal my money!

I'm highly upset and I would never return nor would I ever recommend this place to anyone!! Megan in the accounting department in downtown Cleveland Ohio is disgusting and should be fired!! And i STILL haven't received my money back

I wish to file a dispute regarding the TownePlace Suites Toledo Oregon, 2851 Navarre Avenue, Oregon, OH 43616. They billed my state credit card twice for a two-day hotel stay. S. Bank. Our employee (Wamu Hayden) was booked to stay at the TownePlace Suites location (2851 Navarre Avenue, Oregon, OH) on November 4-5, 2019. Upon Ms.

Hayden’s arrival, she was informed they no longer had a room for her. They sent her to the Residence Inn Toledo, Ohio and asked that the Residence Inn “comp” the room because TownePlace Suites had already been paid. TownePlace Suites was to pay the Residence Inn.

The Ohio Department of Job and Family Services did not receive a bill from the…

I booked a room for the evening of Jan 4th. I literally checked into my room about 2:30 Pm was in there until about 5:30pm and left. Shower wasn’t even clean and the room smelled like someone smoked and was musty. I tried to lay down and was wioed from 16 hours of driving I left.

I let it go as I’m a Member chucked up as hey so many nights. I was never aware of the $75 hike until Monday when I did a checkout of my phone and saw on my account from the bank not one $75 hold but two $75 holds

I called ASAP was told in a way the guy was laughing chuckling about it oh it’s for any charges fine but was never told this and why two? Oh don’t know. Said he would have to ask a manager. That never happened then I was directed to accounting left several messages nothing. The next day Tuesday the 7th…

Marriott Travel people misled me about the Cruise situation with MSC. My Travel Agent Mr. Jameson Behrens (800-596-0452 x77402) did not explain to me, up front, that I would not be getting my e-ticket and stateroom number until I actually got to the Port.

If I had known that I would have never booked with Marriott Travel. You can be assured that I will not book with Marriott Travel and MSC in the future. I was too optomistic about the service. In the past dealing with Marriott was always positive and they never deceived me.

Dealing with Marriott Travel has been a bad experience. He did not explain to me what I was getting myself into and how difficult MSC makes it for their customers who book with Marriott. In the past when dealing with other travel agencies they would take the time to…

My husband booked a room for me with his credit card on Priceline for one night at a Marriott. When I arrived the woman at the desk requested I swipe my card for incidentals and I did. Couple weeks later I see my credit card statement and there is a charge on it from the hotel for $88.

Turns out the woman charged me for a walk in and didn’t use the Priceline booking. I’ve been trying to get my $88 for months and it has been a nightmare. The hotel manager claims it’s not her fault and that I need to contact Priceline for my money back(which was $57) I’m not even sure what to do from here it’s absolutely ridiculous that I can’t get someone to help me this company is a joke stay away!

I place a reservation at Towneplace Suites at 2018 Colby Taylor Dr, Richmond KY. for November 30, 2019 under the Friends and Family discounted price. I called and cancelled the reservation on November 29, 2019. 00 on my credit card.

I called my credit card company and told them, we did not stay at the hotel and the reservations were cancelled. According to the the Towneplace Suites Hotel. We had to give a (2) day notice to cancel this reservation.

And the charge was re-applied to my credit card. I have NEVER had to give a (2) day notice for ANY cancelled reservation through the Marriott Friends and Family reservation. I have cancelled reservations THE SAME DAY and was not charged.

00 put back on my credit card for this cancellation. 00 Case #: 10004254148690.

Dear Sir / Madam,

On December 28, 2019 we stayed in the Residence Inn, London Bridge. Our experience with the Marriot (USA, Caribean) was always good. Unfortunately, the Residence Inn has destroyed this good experience.

There were shortcomings in both rooms: There were not enough towels, no nespresso coffee cups, no cleaning. To our surprise, we found a pizza in the oven (see pict). We do not know how long it has been there. The bathrooms were downright dirty (see picts). In my son’s room the sliding door was broken. (see pict). We had booked for 5 nights but decided to go to another hotel. We have recovered the room rate of 1 room. However, we had to incur unnecessary costs to go to another hotel.

Another point was the breakfast. It is almost impossible to imagine that there were no…

Marriott customer service has declined so much. The person, called Tasha, was so rude and cutting me off even before I completed my explanation about why my promotions were not added.

We are at St. Croix USVI staying as we work at Lime Tree and they put us up in Carobola Rennisance.

Also breakfast is late most time and none sometimes. They can't even keep coffee in rooms. Just wanted to let you know how it's being ran very poorly.

I received a call from 914-317-2088 identifying themselves as from Marriott and that I was selected and won something. When Danny came on the phone I informed that we are on a "Do not call list" and that you/he was subject to a $10,000 fine and other cash penalties. He then told me to go fuck myself.

Since he was calling on your behalf I thought you'd like to be made aware of this behavior. What corrective action do you plan to take and what if anything can I expect to receive because this behavior.

I await your reply.

Dominick Sampogna

Me my husband and 3 adult children arrived in USA on Saturday 21st December 2019. I had booked a room for one night for 5 adults, prepaid in full. Upon arrival I was asked to pay a security deposit of $50.

I paid on my MasterCard and was told it would be reimbursed within 10-14 working days. The room was dreadful, only made up for 4 not 5 people, so we opened the sofa bed which was broken, filthy. So the 3 children shared the bed.

The sink was leaking, and there was blood on the shower curtain. Although breakfast was included, we left early next morning without eating fearing poor kitchen hygiene. The receptionist repeated the 10-14 day refund timescale. Here is my correspondence…

Booked a room for 2 nights, ended up not going away due to personal reason. Called up and cancelled 24 hrs before checkin, was charged for 1 night, was told I had to cancel 72 hrs ahead. Terrible customer service, everything goes through some call centre, can't talk to anyone from Marriott. Find another hotel!

This complaint is in regards to our recent reservations. Resort: Marriott's Marbella beach Resort Reservation Numbers: 159852833955 : Friday, November 22, 2019 (4 PM) TO Monday, November 25, 2019 (10 AM) Reservation Numbers: 159820002603 : Thursday, November 21, 2019 (4 PM) TO Friday, November 22, 2019 (10 AM)

This was a family holiday for us, We were given apartment ourside where there was a lot of building work being carried out (pls have a look at the photos in the link at the bottom of page).Also because of the works in the ground there was horrible sewage smell as you walked in and out of the the apartment block.

As there was so many other apartments within this resort that were empty , we were hoping for a different location away from the works. Our requests for another apartment…

This complaint is in regards to our recent reservations. Resort: Marriott's Marbella beach Resort Reservation Numbers: 159852833955 : Friday, November 22, 2019 (4 PM) TO Monday, November 25, 2019 (10 AM) Reservation Numbers: 159820002603 : Thursday, November 21, 2019 (4 PM) TO Friday, November 22, 2019 (10 AM)

This was a family holiday for us, We were given apartment ourside where there was a lot of building work being carried out (pls have a look at the photos in the link at the bottom of page).Also because of the works in the ground there was horrible sewage smell as you walked in and out of the the apartment block.

As there was so many other apartments within this resort that were empty , we were hoping for a different location away from the works. Our requests for another apartment…

The Customer Complaint Desk Courtyard by Marriott International

Let me narrate the incidents below that lead us to our frustration, humiliation, anger during our stay at Courtyard by Marriott Iloilo, Iloilo Business Park, Mandurriao, Iloilo City, Philippines during the New Year and the day after it.

We booked two hotel rooms for two nights for my family at The Courtyard from 31st December to 1st January and bought tickets for the New Year Countdown party.

On the day of the countdown party, we were at the venue at around 7:15 purposely to reserve a table early. We were clearly told that we CANNOT reserve because the first-come-first-served policy holds. And so, right there and then we bought 5 tickets and went into the party area.

While looking for a table, we went to the cabanas but…

Marriott Bonvoy transferred 168,000 points from my account and I was unaware and uninformed. I found it out purely by accident!

It took >6 days to have them returned to my account after daily telephone calls to Marriott Bonvoy reservations.

I consistently, repeatedly gave each person the same information and with each successive associate I gave all the information over and over again repeatedly. It was if no one gave any information to the next person for continuity.

Each time I spoke with a representative they gave me varying information about the reservation that would be different for the same sites! I would like to speak with someone and complain live about that problem.

The last person was Kathleen and she repeatedly apologized for all the associates and all the problems we have…