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Write for Us KFC Complaints Continued... (Page 21)
1319+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
My family and I walked in and ordered our food mostly KFC food and my son- in law had taken his back up and told them he couldn't chew it .. it was too hard they gave him extra crispy but ordered and asked politely if they could give him what he asked for.. but they had non ready so he said ok and waited a very long time to get his order... so when it was done he went back up to the window and the girl in the back was handing his order to the girl up front and said out loud to the girl up front something to the effect of here's your chicken hope you can eat it or cram it up your ass if you cant .....she had a bad attitude and as we left I stopped to say something to the manager about that not being to cool to say things like that out loud with in ear shot of everyone standing there at the counter....
I continued to tell her that, that she shouldn't be working with people if you don't like to work in a hospitality business .. she could lose her job for that .. then this "manager" asked me to point her out and I pointed to her but she missed seeing who I was talking about so I said "the black woman right there" "she said which one , the chunky one?" and I said yes... I also said Im sorry if I offended anyone saying it that way I didn't mean any harm by it .. I was talking in a hurry she said she would take care of it and I left it at that and left.... then we go back there 3 weeks later and we get told that they cant serve us anymore and we need to leave.... I asked why and she said the girl I complained about was the store manager... and the staff was told to not serve us ever again.....
Now Im sure how I said "the black woman " might have offend someone but how else could I explain it in a hurry to the person in charge.() who said she was she manager and wasn't), who I was talking about they don't have name tags on in the back... but as far as what the real store manager said about my son- in law was uncalled for and unprofessional...... but to ban us from eating there again is way out of line.... so I asked the first girl I talked to ( the non manager) why and she said her store manager said we cant serve you guys anymore and told me to call corp. or talk to the store manager and shes not here... I asked what her name was and she said Pat and I asked for her last name and they refused to give it to me .. So I left and Im writing to you now about it... we spend a lot of money in there and all the other KFCs we go to .....
This is NOT how to run a business...... I would like "Pat" to give a public apology to me and my family for her rudeness .....
I have been to this KFC a number of times and it never seems to improve, and after the recent tv programme showing regular inspections i have started to think this branch has never had one! We went one time and the staff on the front desk spent too much time giggling to each other instead of serving people and whilst we were being served they spent most the time whispering to each other and laughing!
The other weekend we went, same staff were on. Served our food and yet again too busy giggle and having a conversation whilst we were placing the order. As we were sat eating the que was from the counter going all the way to the main door, and they were picking each other up laughing and staff from the kitchen were coming picking the girls up and singing very loud as i am sure all this would be on the stores CCTV. As we were eating one girl starting to clean the tables as people were complaining over how dirty they were there was food and sauce on the floor looked like it hadnt been swept or cleaned since it opened.
Then as she was cleaning up she sprayed the disinfectant all over my partner and his food and just said OMG laughed and walked off behind the counter no apology, nothing i was so angry as she found it amusing. I didnt see a manager try and approach us and trying to speak to them was like talking to a wall. I will be pursuing this until something is changed at that branch as it is horrendous and contrdicts everything which is promoted from KFC branch, a complete joke!!!!
I went to KFC Hounslow East and I was shocked and disgusted to find out that the Tuesday deal was not available for Muslims who eat halal meat! I would like some sort of explanation or something to be done for me about this.
I bought KFC in Johannesburg corner Von Brandis and Bree Street, and shared with my colleagues, after eating the food I felt sick , even now my stomach is acking and went twice already to the bathroom for number 2. I then asked the people I ate with and they are having the same problem, the meat was off I suspect. I will log a complain with the health inspectors, your customers health is important.
We went thru the drive thru at the Port Clinton Store. We ordered 2 5.00 strip boxes one with a pepsi and one with a root beer. The woman said wait a minute. She said ok a 3 piece strip 5.00 box with a pepsi, was there anything else. I said there were 2 of those one with a pepsi and one with a root beer. She then says so what did you want to drink with the 3rd one. I said there were only 2. I then ordered the 6 piece shrimp meal with mashed pot and gravy with it and and a dr pepper with that and also a large macaroni and cheese. When we got to the window I paid her and she gave me thee change and receipt. I was charged for a pepsi, dr pepper, and 2 root beers. I told her she made a mistake and she gave the money back for the drink but she kept the receipt..
She ask us to pull ahead and wait for the order which I didn't have a problem with. I told her we wanted ranch, bbq sauce, butter and honey and pulled ahead. when it was brought out we started to leave and found a small mac and cheese instead on the large. I went back into the store and that was corrected. When we got to where we were going to eat not only didn't we have bbq sauce, honey or butter we had no napkins or forks which makes it hard to eat mashed potatoes. I was really hoping this year would be different at KFC but its not looking good. Several people on facebook have said they won't go to this store because of poor service and food. I will say the food was hot and fresh but when you have to repeat the same order over and over and then its wrong I can understand why people say there is poor service. The line for the drive thru was past the front doors on the other side of the store so drive thru was very slow.
Her name tag said Bonnie and I think maybe she needs to be retrained or not be on drive thru. It was my first trip there since they opened this month and I was very disappointed.
The KFC branch in chester Cheshire the staff are rude the floor in waiting area is very dirty there is no room for all the waiting customers and also the waiting times are ridiculous I won't be visiting that particular branch again.
25 Mar 15 I visited the KFC store #G135085 in Smyrna Georgia. I'm 57 years old and grew up on KFC and loved eating it through the years. I haven't eaten at a KFC in the past year or so because I had switched over to Popeye's. Today I wanted to switch up the flavor. I ordered a two piece meal to go Ticket #4052... After getting back to my office after and expecting a wonderful lunch. What I got was a nasty and greasy looking piece of meat that was by far the worst tasting meat I have ever put in my mouth. I thought when I looked at it, it looks darker than I know it be in the past. It looked like it had been dropped in grease and black sand a few times. I tasted as it looked, like crap! I paid $7 for a biscuit, because the rest of that meal went into the garbage can. I do have pictures of it, if you would like to see it. I also took the survey Validation Code 22170. I was not at all satisfied with the meal that came out of that store.
I went to our local KFC in Liberal, Ks tonight. I went inside ordered and specifically ordered 2 extra bisquits. I got all the way home, which is like 5 miles and too my surprise, no extra bisquits. Upon calling back, spoke with the manager and she basically put the blame on me. I got charged for the extra bisquits, they sure got this part down. The manager defended the store and employee, busy, which they were not. There was no apology, no I'm sorry. She expected me to drive back, let food get cold. Also the bisquits I got were thrown in with the chicken, not put in a separate container, they got soggy from the chicken and 2 out of the four were all broken up in pieces. They were also out of honey. This in my opinion was an easy fix. First, a sincere apology, then get name and address and offer a gift certificate of like $5. This would accomplish two things, let me know you care about me the customer and second and probably more important, get me to come back into your place of business. What it did was give me a really bad taste in my mouth and second, and worse for you, I will not be back to KFC in Liberal, Ks. I might add that I am doing this so they can learn from this mistake.
I just left and went thru KFC for dinner. I order a 2 piece crispy with wedges and mashed potatoes. They say they only have 1 piece of crispy (I'm thinking why? Isn't this a chicken place?) so I say fine give me one piece of original. Then I get back here (luckily I was coming back here) and there is no silverware, ketchup, salt, pepper or napkins in the bag. How did they expect me to eat mashed potatoes with no silverware. How can you eat fried chicken with no napkins? Who eats potato wedges without ketchup..
My family and I decided to eat out tonight. My daughter wanted chicken from KFC, so on my way to pick up all the food, I stopped at KFC first to get my daughter some chicken legs. When I arrived at the drive thru to place my order Christie introduced herself. I asked for two chicken legs, and she said they didn't have a two piece. I told her I just wanted to buy two pieces of chicken. She refused to sell me two pieces of chicken. So, I asked if they had a three piece, she said yes. Christie asked me, if I wanted Original or Crispy, I said Original. They she said, We don't have Original our machine is not working. So I told her never mind. I have bought two pieces of chicken there before many of times. I will not use this location again! The location is in Batesburg Leesville South Carolina. Sorry Management!!!
Never fails what time of day u go in they never have hot wings up n gotta wait 10 minutes! Contacted training manager in Greensburg store once already because these ppl also don't know the difference between a thigh n a breast ! If this store was under good management today things would be better up there, I known worked Latrobe 4 8 years! Hope 2 here form someone about this situation going on in there soon.
I made a purchase at the drive-thru at KFC 930 New Britian Ave., West Hartford, CT 06110 on 3/20/2015 @5:13 PM Ticket# 2437. I ordered and paid for a 4 pcs. w/2 sides. I received a 4 pcs. wing w/1 side. Because I was quite a distance away from the store I attempted to contact the store via the phone number on the ticket. On my 1st 3 attempts the phone continuously rang until it just stopped. On the 4th attempt they actually picked up the phone and hung up. This made me furious that you are supposedly running a legitimate business and during normal business hours you cannot get a response to your calls. They took my money regardless of how much it was and then hung up in my face. I haven't been to a KFC In many years and you can bet I won't be going back. I will continue my patronage of Popeye's where I've never been slighted my order. With the customer service that KFC provides it's no wonder your business is diminishing in the state of CT.
15700 E 8 Mile Rd, Detroit, MI and the Manager on Duty was: Melinda. On Thursday, March 19, 2015, I went to the above location with a question regarding the KFC Club welcoming coupon. The Manager on Duty, Melinda appeared efficient, professional and energetic. She listened to my challenge without interrupting and then reviewed my printed email regarding the KFC Club before responding. I felt she took the time to properly process the information and after determining it was not an issue she could resolve, she asked for my name and number so she could forward it to her District Manager (good strategy). She maintained a level, pleasant attitude throughout our interaction and seemed to give me her undivided attention.
She stepped away momentarily to resolve another issue, however the employee at the counter continued to assure me she would be right back. While I waited for her return, I observed the location appeared very clean and well maintained. I also observed the employees were courteous and friendly to other customers entering the location. All employees appeared neat, clean, well groomed and in uniforms identifying them as KFC personnel. From my viewpoint outside the partition, the chicken appeared hot, plumb and juicy. On Friday, March 20, 2015 I called the KFC Corporate Office to see if they could re-send the KFC Club welcoming coupon. The receptionist answered the phone in a pleasant, upbeat manner and seemed to listen to my challenge. She transferred me to Steve Kelly and I left a message. Within 10 minutes, Mr. Kelly returned my call and explained why I was locked out of printing the coupon. He apologized for the inconvenience and assured me he would resolve my issue in efficiently and in a positive manner.
On 2 separate occasions, I felt I received outstanding customer service from everyone at KFC and look forward to enjoying the delicious food (especially the popcorn nuggets) for years to come! Thank you for treating me as a valued customer; all of you are greatly appreciated.
Went to the KFC in Bellevue and the drive-through person had her hand in her butt
I went into KFC, restaurant #C002150 at 6730 Bridge Street Fort Worth, TX about 4:20pm on 3-19-15; I ordered 40 hot wings got home with them and they were still raw inside took most of them back to the store; but my sixteen year old daughter had consumed some of them and it caused her to throw up violently I talked to a Vicki Novels, she took my return said she didn't have to look at it that she believed me and gave me a refund, I ask for something stating why I brought back the wings (just in case I had to take my daughter to the hospital) she went to telling me she need to work and that she could not incriminate the store or herself; then she wrote on my receipt "Not cook all the way to customer like" I told her that was wrong that it should read not cooked to the specifications of the store this was about 5:50pm; I wait till she cleared her customers, she then apologized for if she was rude earlier.
On 3/18/2015 at approximately 6:15pm my husband pulled through drive through at Blue Springs South 7 hwy KFC in Missouri. The female that took his card turned her back away from us. It was a long period of time that we questioned her. She was very nervous and gave the card back. This morning we were alerted from our bank that our card was being used to buy tickets in Afghanistan among several other things being purchased. Thousands of dollars being stolen. Very sad and disgusted with this experience.
3/13/2015. I was so disappointed in their food!! Gravy tasted burnt, Mac & cheese tasted as though it had been sitting all day. Chicken was ok, but nothing to brag about. We ate in, but they gave us no plates, no forks. They were mad when I went & asked for them. No butter for the biscuit. They were not friendly or wanting to help me, the customer. Would love a refund of my $24.00 I wasted on a meal that was not edible.
I went through the drive through at the Rock Hill, SC store on Ebenezer Road on March 12. the first time i went through I ordered 2 $5 film ups with chicken strips and a Capri Sun for my granddaughter. I asked for honey mustard sauce and butter for biscuits. Of course when checking my order it wasn't correct. So i went through the drive through again and told the girl i had not received the Capri sun and instead of honey mustard sauce I got ranch. she said she was sorry and gave me a bag with the Capri sun and the honey mustard. I pulled away only to realize I never did get the butter I did not have time to go through a third time as i had a doctor's appointment that I needed to get to. I guess I just don't understand why i would have to go through twice to get what I asked for the first time. How hard can it be to get that small of an order messed up. This isn't the first time this has happened and believe me i am not happy. I could have gone across the street to hardy's or subway or many other restaurants. The person that took my order was Brittney. I would hope that this isn't the way KFC trains their people. It's ridiculous that it has to be this way. Drive through's are mean't to be fast for conveinience, sadly this KFC is not. thank you for your attention.
My 91 year old Mother wanted to go to KFC. We went through the drive through about 7 pm but once we ordered (he was very uninterested and not helpful) and pulled forward to p/u window there was no one there and we sat for atleast 15 minutes without seeing anyone at the window. I could see a young man talking to someone near the dining area inside but even when I honked no one came to the window. We took our food home paid $12.75 for 2 meals. I did not get one of my sides and the chicken was mushy on the outside and the chicken was undercooked and tasted terrible. I ordered extra crispy. I live 15 miles from the location so I could not drive back. My mother ate hers at her home and the following day without my saying anything my mother brought up how awful her chicken was. I just thought someone should know. If I were the owner I would want to know.
I purchased a 12pc bucket last night having got it home found it had been over cooked looked very dark and very salty unable to eat it and the fries was also cold the trans.number was 3194 we are both oap and cant not afford to pay out £12 as this was a treat .sorry to complain but this was the worst we have had think give it miss now.
Went to KFC in Conway, AR at lunch, took over 20 minutes in the drive thru. Clerk shoved the order at me and closed the window without saying Thank You, Sorry for the delay or anything, I mean anything, not one word. Then when we got to work realized that the order was incorrect. They definitely need some customer service training. I tell you one thing, if I treated my customers like that I wouldn't have a job. Their attitudes are "Well I get paid the same whether I do a good job or not."
I went into KFC Santa Fe, TX. 77510 to order two Chicken Pot Pies. They only had one and I waited 20 minutes for them to cook another one. While I was waiting I over heard the lady in the back say, Oh I forgot to put the chicken in.. After I received my order and returned home, I cut into the pies and found no chicken in the one pot pie. I then went back and told her that it was one thing to say that she forgot to put the chicken in, but not to correct what she had done. Of course she said she was not talking about that. The ladies name is Ruth at Santa Fe, TX. 77510 location. Not very happy.
On, March 10, 2015 at Restaurant #H730271 4 23 4460 (5:56PM) - Cashier: Jesus - I purchased (6) Chicken strips and (2) small cole slaws. When I got home and got ready to eat, I opened the box and saw that my chicken strips were nothing but crust. There was hardly any meat. The chicken was hard and dry. I was very disappointed, tired from work and had no desire to go back to KFC. I called this location, which is location on Compton Blvd & Central Ave. I have to say, this location is by far the worst location in California. I usually go to the one in Carson, CA because there food is always fresh & good and they even sell Apple pies at this location but the one in Compton has always been horrible and it's never going to change.
I am so upset because I didn't have must money as it is and to have to deal with dry crusted chicken is just not acceptable. I would like to get a refund of my money or some kind of coupon for having to deal with this. I did call the location and told them what they gave me and there response was "am I bringing it back now". I told him "No" because I am tired and had already changed my clothes and I should not have to run up and down the street in order to get the correct food that I paid for.
Somebody needs to do something about this location because it has always been this way. It seems like Compton gets nothing but the worse food! It is said that we have to go to another City to get something good!
I bought streetwise 5 and I was given streetwise three. I checked my slip to see if I paid for streetwise 3 but it shows that I paid for streetwise 5,i only discovered this when I got home and am so disappointed.
I went in the KFC in Covington Virginia and the service was a joke the employees were to busy playing around, when I asked a employee I know if I should tell the manager, I was told don't bother they do it themselves.
My family and i went to kfc Mission Texas and when our order was called we went up and they gave us our order in two trays at the table we still hadn't handed everyone their food when two employees and a customer came to our table stating we had taken her the customer her food ..we got receipt and before we could check employees starting attacking accusing us of purposely taken her food but it wss in our tray THEY made mistake not us antways made my stomach turn and im so nauseous from experience WE ARE NEVER GOING BACK which is a shame because of my allergies KFC is the only place i can go out to eat..but believe me its healthier for me to eat at home...
Visited Star City KFC in Birmingham ordered a zinger tower meal got home bit into the burger it was that raw my teeth didn't even go through it this is disgusting and should of never been sold to me I will never go there again and thinking of taking this further.
Went to Smithfield QLD store p/code 4878 bought 2 boxes of chicken and paid for extra pieces which I never received. This is the third time this has happened. The drumstick was so dry that there was only crumbs left and no meat on it. This is a treat for our family and I didn't get what I ordered now we have hungry people. I rang the store and I am still waiting for the manager to contact me. The staff need more training but what do I do about our dinner which I paid for. This is not good enough, I have been ripped off and still no solution to the hungry problem
If I could post a picture I would show you how a piece of "chicken" looked! Looked like a tore up liver! Nasty as s**t! Mount pleasant Iowa KFC is disgusting. Their food is undercooked. Small portion sizes and they are serving food that doesn't even look like food! NEVER eating at a KFC again!
I am writing this from Jeddah Saudi Arabia. Tonight we bought kfc chicken pieces and strips fRom madinah road. usually fresh chicken meat is white and I was happy with the strips. But we were extremely disappointed with the chicken pieces as they were grey, smelt foul and tasted bad. We've experienced this several times before and my brother has complained twice but in vain. Now i make it a point to tell my friends and family not to buy from kfc. I want this complaint to reach the headquarters at kentucky. Otherwise i am not confident about this issue being solved. u may ask y we didnt complain at the restaurant. Cuz it was take away. And we found this only at home. And no I don't want anyone to call me and offer me free food. I just want fresh food every time I decide to buy kfc.
the chicken pieces are so small and the prices are ridiculous, this really bad because I've always love to eat your food but its getting to the point no meat just bones, your chickens sizes have went from using 3lb chickens to 2 lb and it sucks. I will not buy any more till this is changed. and its not just me and then also the wings they don't have them in our area anymore. Defiance Ohio and Napoleon Ohio. Actually Famous recipe right now is giving you Guys a run for your money in Findlay Ohio. highly disappointed.
The KFC in Palmerston is run by the worst managers I have ever seen.
I have been there a few and everytime the service is appalling, employees including managers are rude and extremely slow!
the whole restaurant is quiet there is no such thing as team work or time management.
As a past employee of several KFC restaurants in Queensland I was absolutely disgusted in the staff working at this particular restuarant.
Just on Saturday I was served by a very rude loud young lady of culture who could hardly speak english and it took her over 30mins to provide me with a simple family feast! when she finally gave me my order she slammed it down on the counter and served the next customer. I walked away and took my meal home to eat because she had bagged the meal up providing me with no serviettes, spoons etc which to me made me feel very unwelcomed and appreciated.
That night my partner and I were up sick the remainder of the night because we ate the family feast that had disgusting slimy chicken and the potato and gravy looked and tasted like it was weeks old, the texture of the gravy was chunky!
I would like feedback on this complaint so I know that this will be dealt with. I highly recommend further training or new recruitments for this restuarant as I know how excellent KFC restuarants are encouraged to perform especially as a team.
Kind regards,
Tamara McLean
Whilst visiting your store in devonshire rd blackpool on weds 10th april i was extremely unsatisfied with our meal orders and the customer service offered.... the big daddy burgers appeared to have been just chucked together and the bun was sum what dry and crumbling as though it was left out and had gone hard as a result.... when we took our gravy back to the girl at the til to complain it was more like brown water than that constitute of gravy her reply was it must be a faulty batch which in my opinion it shouldnt have been served but fot rid of and a new batch served. we was told we could have beans which was unsatisfyingi as we niether wanted or liked them..... i was really unsatisfyed with the whole service of the store and will not be returning there in a hurry what a truely horrible experience all round.
I just went to KFC tonight and the wait in the drive thru was very long, the guy taking the order was very rude & abrupt. What really aggravated me, was that after I got home & opened my box, I was quite disgusted with my white meat that I had to pay so much extra for. I got a breast that was about the size of a card deck and the wing was the smallest I have ever seen.
I can't believe you have to pay so much extra to get white meat & then to find this. The food was barely warm & the biscuit was actually cold. The mashed potatoes were like soup. I am very disappointed in KFC. They use to be SO good, and now chicken at Dierberg, Schnucks, Lee's & Church's beat them by far, including the price. For a fast food place, the service was not very fast.
I just would think that in this day and age with the economy the way it is, that places should be falling all over themselves to make you happy and give you your money'sworth to try and keep you as their customer when their are many more places you could patronize instead.
After reading all the complaints on line about various KFC's, there is obviously a BIG problem with this place of business. It wouldn't surprise me if they didn't close down soon. No one seems to be happy with them. Perhaps it is time for someone to do something about it. Thank you.
My family & I visited KFC at Durham Retail Park Co Durham on 4/4/13.
1 The person who served us was unprofessional and grubby in appearance. He interupted me whilst I was placing my order to comment on how dirty his inputting screen was.
2 When we received our order there was tomato ketchup on the tray.
3 The food was cold.
4 Automatic closing mechanism on the door was broken - the door was constantly open and it was blowing a gale.
5 There was a group of teenagers on the premises being disruptive and were unchecked.
In summary, it was an all round disappointing experience and one not to be repeated in the near future.
Hello, I am from danville,va. I went to kfc on memorial drive and they did not have any potato wedges. Then I went to the one on piney forest and they also didnt have any, I ordered a breast meal with two sides and wanted two orders of sweet corn, they only had enough for 1, so I had to get corn on the cob. I also ordered 3 chocolate chip cookies and they had none! I want to know why they ran out because as a manager you should know how much to order when putting in orders for your store. I am just not happy about this! Please let me know what's going on!
To whom it may concern
After a night out on Saturday 4th November 2012 myself and my husband decided to have a KFC we were out in Long Eaton Nottinghamshire tI have used this KFC just twice before and the food was ok not great but we could eat it the time was around 9.30pm so not really late we ordered a six piece meal with side of gravey and four small fries at a cost of £9.99 the shop wasnt that busy and we did get quick services.
We took the food home which took us 10minutes to get their when we opened the bucket we found fries that looked liked they had been reheated at least twice they were limp and tasted just nasty moving on to the chicken well this looked like it had been put in a microwave and left to just go dry and hard and just not nice nothing finger licking good about it im sorry but when I pay money for food I do expect to enjoy it I can honestly say I have never tasted such horrible food from a KFC. I suggest you go take a look at the quality of the food that is beinging serviced at the this KFC.
Yours Emma Lees
Please offer a low salt chicken, I had to quit eating KFC because I could feel my
BP going up because of the salt. We are older now, as everyone will be one day
and even our friends had to quit eating KFC because of High Salt
Thank You
I have sent this to my local mp David Heyes
and would like you to deal with your side of my complaint I would like to be informed of the out come aswell thank you.
Hello Mr Heyes I hope this email finds you well,
I have a complaint about the treatment of my two sons Charlie (11 years old) and Jack (9 years old) and there friend Megan (11 years old) while visiting the local KFC on Oldham road Failsworth on Friday the 21st of March.
The three children went there during there half term and ordered a snack box meal and after paying the bill they were told that they were only allowed to sit outside the store and not inside ( the store was not full and the children had used their manners).
I rang the store in question to confront the manager (and I use this term very loosely ) only to be told that it is a policy that has been implemented by KFC and the local police (the name given was sergeant O'hare ) when I asked for the managers name I was told his name was Wayne,when I asked for his full name I was told "you don't need my second name" reason given it was a data protection issue(a manager of a store should not have this attitude) any way that is an issue I'll be taking up with KFC themselves, and I'm only telling you this to tell you the situation.
The complaint you can help me with is the police side of things (if true, I have rang twice to be told someone would contact me and this hasn't happened).
I think in this day and age with all the stories in the press about children being abused,preyed upon and molested ( locally the Rochdale situation springs to mind ) for the police to say that a child isn't allowed to eat in a fast food restaurant (which I believe is aimed at children and young people) is in itself an abuse of power on behalf of the police at most and an ageist stance at least, if there has been trouble at the failsworth KFC with getting young people out of the restaurant who are not spending any cash on food or just choose to loiter surely this should be down to KFC to employ security to deal with this just as the pubs and clubs have to.
I am also sure if I opened a restaurant and told Asian or Black people that they could not eat inside only outside the police would have me in chains for racism (and rightly so) this situation is no different just because the children are young doesn't mean they are second class scum who do not get a chance to eat with the better people of the town,it sounds an awful lot like singling out a group of people because of their age and I for one think this is illegal stance from both KFC and the police and would appreciate your opinion and help to get this matter sorted!
I look forward to your swift response regarding this matter,
Yours hopefully
Mr Paul Trafford (a very concerned parent)
I went to the WILKINSBURG (PITTSBURGH), PA KFC store, ordered and PAID FOR(!) their 7-pc legs/thighs order. Drove home, 20-minute drive, half-gallon of gas, away, sat down & saw I only received SIX (6) pieces of chicken. I called the KFC phone # on the receipt, spoke with the mgr, MIKE, and he VERY ARROGANTLY(!) told me I could drive all the way back to the store and he will give me a drumstick that was missing from my order.
I asked him why would a person who GAVE THEM THEIR MONEY(!) want to drive for almost an hour, round-trip, and waste half a gallon of [$4.66/gallon] gas in order to be given ONE (1) SINGLE DRUMSTICK??? He replied by saying "give me your name and address, and I will mail you a coupon for one (1) 'FREE' drumstick." When I told him that was not being reasonable.
He, in essence, told me to take it or leave it! I asked for KFC's headquarter's customer service phone number; he said he did not have it! I asked for ANY contact info to KFC's headquarters. He told me "there's no point bothering because headquarters will only tell me to take care of the matter and you will only be receiving a phone call from me in a couple of days, ANYWAY, so do you want to come and pick up the drumstick, or give me your name & address so I can mail a coupon to you so you can receive a 'FREE' drumstick; it's your choice! What do you want to do(!)?
I told him that I'd prefer to see what KFC headquarters customer service rep's response would be. He arrogantly said okay & hung up the phone. Now I totally believe all the comments I've read about the sleezy service that customers have written about! KFC used to be a wonderful company to do business with, with good food and even good customer service. I still think the food's good, but the people skills of their employees, even the managers, is enough to cause people to never want to do business with them again.
Good Afternoon, I have been to KFC at the Angrigion Shopping Centre On Friday 28th 2012. I was treated with disrespect . Firstly i went around 7:45 pm , an the Mall Closes at 9Pm. When arriving their i wait in line because their were 2 Customers in front of me. When arriving at the cash to place my Order i have Notice on the Menu they had a Special for 8 - 12 or 24 Family Pak Piece of Chicken with a 10 Dollars Coupon.
So i requested the 8 piece only to be told We cannot give you your order becuase we Only have 20 Piece of Chicken an we have to keep for other Customers. So i told them it is only quarter to 8 . They told me they are cleaning the machine an they cannot make the chicken an i should go to Shcivenko so i said Madam i came shopping and with friends she said her decision is final and she will not give me the chicken .
So i Asked to speak to the Manager ( Nichole) an she said we have to keep for the other customers and they have only 20 piece so she cannot give it to me. And I said to her but Madam i am in line an you have 20 piece why you cannot give me 8 piece, an her respond to me is they have to last us until 9pm an she stared laughing .
I felt so humilated so i asked her can i have the complain department of K.F.C she said she do not have the phone Number , an she called Sow one of the workers an he give me their phone Number to make the complain and when i called they really starting laughing hard.
I think this treatment from employees is very disrespectful and she should not be working in the public. Please kindly look into this complaint . Looking forward in hearing from you all.
Hello, i would just like to let you know about the disgusting extra i just received wrapped up with my Zinger Bacon and Cheese Burger that i just purchased from your store on Bagot Road, Darwin. I am absolutely disgusted that i found a cockroach underneath the zinger burger.
As i picked it up to take a bite (luckily for me it was before i put it near my mouth) i noticed a cockroach laying lifeless on the wrapper. I called the store to tell them, and was offered ANYTHING i want for FREE. (this was after i said that i was going to make a complaint) I said i would rather not eat anything from their store again so declined the offer.
This whole incident is pretty disturbing and i am considering calling the health department about this.
hello i took my family to kfc in hartlepool england which is based at the hartlepool marina. i purchased a family chicken bucket the chicken had been re-fried it was hard dry and tasteless,we could not enjoy this due to the fact that it was like this we told the staff about it and nothing happened i dont think this is the apropiate way to treat customers. the whole experience was ruined wont be visiting that kfc establishment again this is not the first time this has happened please address this matter so other people paying customers like me can enjoy the kfc that it should be thanks.
I went to KFC. I placed my order and i was told it will be wait for my chcicken strips but will i like to substitute it for a chicken wing. i said "yes'becase I was on Lunch and i needed to get back to work. The cashier alsmost forgot to give me my parfait that I ordered, the food that I was given was not hot at all .. I was given 1 1/2 piece of chicken strip and a wing. The half of chicken strip looked dried out like it been sitting for hours. So I went back into the restaurant and I asked the cashier can I have the chicken that would be coming up because what I paid for is not in this carton.
The cashier was not apologetic at all. I WILL NEVER GO TO KFC AGAIN. I WILL KEEP GIVING MY BUSINESS TO POPEYES.. KFC IS TOO EXPENSIVE AND THE FOOD IS NOT UP TO PART. KFC CAN KICK ROCKS AS FAR AS I'M CONCERNED..
I ordered dark meat and pulled it apart to see what was inside. Full of skin and chicken fat and two bites of meat. What a discusting looking food. I don't think I will ever order this again. It's just a way for KFC to make the meat go farther and give us the scraps. Stay with the chicken the Colonel made and lower your prices. Your boneless chicken is BAD !!!!
On 21/02/2013 at 22:42:06 i purchaced mini loaf and a streetwise 2. When i opened the mini loaf's wrapping i found da mini loaf to be mouldy. When i checked the expiry date it read "prod date: 12 02 13 15 043 33. Best before 18 02 13 c5. It was bought from kfc Oservatory tel. 0218010881. When i phoned the branch and complained, a man by the name of Simba told me i should come and they will give me a streetwise 2 for free. I was very upset to say the least. I asked him how they can keep expired stock on their shelves but all i got was a promise of a streetwise 2. I told him i was going 2 put the phone down because i was too upset to talk further. He took my details and continued his free streetwise 2 story. I'm appalled at the insensitivity.
KFC, 801 S Eufaula Ave Eufaula Al., 36027 Ticket # 3674, 4:59 PM L747031 3 97 3674 Cashier and Manager : Richard (Called the KFC to complain about the meal, 7 pc. meal, not edible, did not even taste like KFC, terrible, called the store and told the manager, very rude conduct , manager(Richard)hung up on me,WHAT, REALLY, a manager hanging up on a customer with a legitimate complaint.
I got in my car and took the entire meal back into town, not only did he admit it wasn't right ,they knew there was a problem with the chicken, and admitted that he indeed did hang up me,on a customer complaint ! Then the female employee behind the counter starts lipping off , evidently thinking she had to handle her managers business. Now lets top off the entire experience with an employee from the kitchen coming up front ,grabbing his CROTCH, at me, laughing.
Unbelievable. I have never in my life been so humiliated . It's a good thing my husband stayed home! I will be seeking the advice of an attorney. It was bad enough dealing with a simple complaint and a less than appropriate conduct of a manager , but having a KFC empolyee make a sexual gesture was really out of line!!! I'm wishing now that I had filed a police report immediatley then and there.
Ordered 20 hot wings and sm wedges to go. She said it would take 5 or 10 minutes and ended up being 25 minutes. Handed me the box of hot wings and looked in the bag and she said the wedges are in the box. Of course I took her word and went to our destination and parked and opened the box - no potato wedges. It was not about the cost, but when I asked her she told me in the box... I will have to not take her word next time and check myself, which I should have.
Football game so I could not go back.
We have been stewing over this for a couple of months but I have to say something, my husband and I went to KFC in Paris Tn. and it has gone down hill bad the cooks were nasty nlooking the food wasnt cooked, the service was poor. The restaurant was dirty bad. When we went in the cook was standing out front eating a piece of chicken leaning up against the counter, the cashier was on the phone with a pe3rsonal phone call and kept asking us to wait a minute. The buffet was pretty empty, we asked if they were going to put more chicken and bisquets out and they brought out 3 pieces of chicken and 3 hard biscuits, we left. We have a routine on Sunday after church we always get a family bucket to take home and we eat there at least once during the week on the buffet but we will never eat at this one again. Thankyou for listening. Susan Hershey and Husband.
To whom it may concern, we very rarely get take away as it is never an easy and quick solution when you come home and find the food missing. Your store KFC Burwood Hwy Knox wantirna, has once again short changed us with food. We ordered the family super variety bucket, only to find the two pkts of chips were only half full, we received 3 crispy chicken strips instead of 6, the six pieces of chicken we were suppose to receive included 3 wings. This makes me so mad it's not the first time it has happened and I haven't complained every time it does, but somebody really needs to look at your training programme and food portions it is not hard to count to 6!
I am sorry I have had to forward this letter but if I didn't you wouldn't be aware.
Kind regards
Tracy Morganella
102 Windermere Dve
Ferntree Gully
0408763253
I was at the KFC/Long John Silvers on Loucks Road in York, Pennsylvania on the evening of 2/4/13. While sitting there eating my meal with my family I heard loud screaming between two employees. Apparently the manager or a member of management was unhappy with the work being done (or not being done) by an employee. I think this was very unprofessional. The employee should've been taken in the office or at the very least pulled aside and quietly disciplined. This not only happened once while we were eating but twice. We were also not the only family eating there. I believe IF I visit this restaurant again, it will be through the drive-thru so I can take the food home and eat in peace.
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