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Write for Us KFC Complaints Continued... (Page 12)
1317+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
I was in a rush and went through the drive thru thinking it was going to be quicker but I was wrong I was in line for about 20 mins when I got to the window I seen two crew members sweeping and mopping the floors now being a manager in a fast food restrunt I know you need to get things done but when having a rush like that I also know not to keep the guest waiting that long for food. The most that upset me was the girl that took my money never once said sorry for the wait or even have a good night. This is one place I will not be going back to .
Store G135024 Shawnee KS - Ticket 1053 3:13 PM 11-2-12 Amelia - I went here to get a 2 piece chicken meal (breast and thigh) and a pot pie - drove up to window and said I wanted a two piece extra crispy meal - she said it would be 16 minutes before the breasts would be ready so I said I would wait and parked in the parking lot. After 16 minutes I went back to drive through only to be told it would be 10 more minutes - now that in itself is ridiculous - I drive 20 minutes to get to this KFC and 20 minutes back and then wait again - so I did - all I got was a sorry! And when I get home I didn't even get a biscuit - since when don't you get a biscuit with a meal. Don't these people even care - maybe someone who really needed and wanted a job would like to have their job! We are in our 60's and it is hard enough to get out and do things and then you get this type of treatment - what a way to run a restaurant - customer service gets a 0.
I live in Kingman, AZ. Last night I went through the drive thru at KFC on Hualapai Mtn. Rd. This store has KFC and Long John Silvers combined. I ordered a bucket of chicken with 2 sides of Mashed & Gravy and some side orders of fish and shrimp. I was handed a large bag and drove off. I got down the road a ways and looked at the bag and realized that I didn't receive all my order. I went back and went inside. I went to the counter where they hand your food if you're eating in. I said "excuse me, I just went through the drive thru and I think she forgot to hand me a second bag. I am missing some of my food."
The girl that was working asked "what are you missing?" With my receipt in my hand, I told her I had only received one Mashed & Gravy and was missing the fish and shrimp. Without saying a word, she walked over and put some food in a bag, came back, tossed it on the counter and walked off. I inspected the bag and said, "excuse me, I was supposed to have 2 pieces of fish." She came back to the counter, grabbed the receipt out of my hand and looked at it. Then she went to the back and put a piece of fish in a small box. She came back, tossed it on the counter, turned and walked away still without saying a word.
I said "Sorry I bothered you!" She turned and gave me a glare. They weren't that busy that they couldn't have taken a minute to acknowledge that they made a mistake and appologize. I'm just glad I didn't wait until I got home to look in the bag.
I live in China, and the Chinese managers tend to run their KFC stores like mom and pop stores. For example, they have a beautiful menu and but half the menu is out (mei you) don't have. False advertisement 24/7 over here. In ZaoZhuang Shandong and Shouguang Shandong, they never had the value menu items on hand. Mash potatos, 9 rmb chicken piece original, corn, and main items at times. But the value items was a daily occurence. Pizza Hut does a great job with food and service over here. Kfc the managers don't care that I complain. when I threatened a complaint they give me free sodas and some soup.
This is systematic. Customer service is lacking in these small cities.
We arrived at Acocks Green (1160 Warwick Rd West Midlands, Birmingham B27 6BP) KFC at 22.50 on Thursday 4th April 2013 and the door was open so myself and my friend went into the restaurant. There was no food whatsoever in the hot holds and although we could see the staff members behind the counter they ignored us completely. The KFC website stated that the store was open until 23.30 and we waited 5-10 minutes for somebody to come and take our order but this never happened. We didn't manage to talk to any members of staff as they made it quite clear that they were avoiding eye contact with us and made no effort to speak to us. We were very disappointed and expected better service considering according to the website the staff should still have been serving food for approximately another 40 minutes however it was clear that the staff had stopped cooking/serving way before this and they were just hanging around together waiting to go home. We are regulars to KFC but found this behaviour rude and unacceptable - we ended up driving out of our way to go to Mcdonalds!! If this continues to happen then we will have to start taking our custom elsewhere!!
The biscuits were raw in the middle. No regular chicken at all. 2 meals were $20. Extra crispy breasts were so dry inside it was inedible! Potatoes were so dry they were gray instead of white and almost zero gravy. But the worst offense which made me drive nearly 15 miles to demand my money back was a huge coarse gray hair buried in the box on my 2nd piece of chicken which was smaller and I thought might actually be edible. I have enjoyed KFC since my childhood when a snack pack was 99 cents. NEVER again! Harlan Sanders is certainly spinning in his grave! N A S T Y! Furthermore 2 male cooks came in from smoking & scratching and returned to their stations without washing their hands. The girl at the drive thru wore black pants that appeared to have been worn for a minimum of 3 days prior with dirty, stringy hair hanging out from under a filthy hat. Where in the world is the work ethic in America? I was even willing to OVER pay for the chicken when Chili's, Outback, Zaxbys & O' Charleys would have been cheaper and cleaner & tastier but NO MORE! This was the Lebanon TN location which OBVIOUSLY needs attention!
On the 23rd of febuary 2013, I purchase a family 10 piece bucket , at the Loughton Essex KFC retaurant, this food was for Take away.We were made to wait 20 min for the chicken to be cooked, during this time I noted that a large amont of chips were held in the bags already prepared. When the chicken was ready the already bagged chips were emptied from the bags and mixed with a new batch of chips and then re bagged and put into the meal bucket. I then took the whole meal home. during the trip home the grease from the chicken soaked through the bucket soaking the rest of the food and servietts. the chips were cold and stale , the chicken was soaked in oil which had escaped though the bottom of the bag and soaked into my jogging bottoms. this is fag below the standard I expect and would like compensation for the food and the trousers whcih have been wased twice now and the stain will not come out.
I have been eating at this paticular KFC for 20 years. At least once a week and most of the time twice a week. In springfield Missouri. At the cornor of Sunshine st. and Interprize streets. They started a food bar. I usually eat inside. Yesterday at noon April 4th 2013 I went in and ordered to go. The Chicken I got was light yellow and did not even smell like KFC chicken. It was like dipped in flour then cooked. No KFC erbs and spices at all. I know hard times are her and they want to make more profit but I will not be back. Your chicken is the best however this is terrible. It is fraud and deceitful. Thank you for listening. I have the chicken in my fridge if you do not believe me.
Went in KFC Darnley as usual with my family but this time everything were rubbish service late 1 lady was on the till and serving food 15 minutes to my order and funny things fried chicken was cold and dry even dog can't eat I returned that guy came and told me it will take minimum 15 minutes to get fresh so over all I was in KFC for 45 minutes to have a meal. Bad experience
Two weeks ago I emailed a complaint to kfc about their dumfries branch and the very very poor standard of services and the food which to be honest I would not of fed to a dog let alone served it to a huma!! On Sunday evening I pulled up to the kfc drive through waited for 30 minutes to get to the microphone box then sat for 20 more minutes before anyone was ready to take my order I was then told their was no chicken?? Only chicken burgers I had already waited fifty minutes and feel that when I pulled up to the microphone I should of been told about no chicken giving me the choice to wait to order or go else where, I then ordered a big daddy meal an my son order a hot shots meal when I got home we had the same meal neither of which was what we ordered? Why? This happens every single time I go how hard is it to get a order right! Both our meal were cold and missing items my son ordered baked beans which were a glob of dryed muck! The chips were cold and tasted like they had been cooked days before hand I put the food u eaten in the bin and emailed and phone to complain still waiting for an answer?? Poor services will not be back and I'm considering taking this to trading standards?
Many times have not received what I ordered and paid for. The last time, a few weeks ago I called them when I got home to tell them I did not get the mashed potatoes for $3.99 and I gave them my name and was told that next time I would get them. I went tonight and because I didn't have the receipt they would not give them to me. I think I am done going there now. There is a Popeyes right next door. Store is located in bails gate, ny.
I went to Mint Hill, NC KFC on Friday, I asked about the price before buying the 16 piece chicken only bucket. The girl at the counter told me it would be $29. and change. I asked her to look again because last time I came it was $22 and the 16 piece meal was $32. She came back and appologized and said it would 23. I thought that was a little high but ok. I got to the window and sat there for 15 minutes, I gave her my debit card and was told my card would not process through their equipment. I asked them to try another register, another person came over and told me the registers were all the same and I would have to find another method of payment. I had a $20 and 2 ($1.00) and serched the car for change. I found the remainder in change and gave it to her. She gave me my chicken and left the window.. I had handed her a total of $26.01. I started to drive away and she hung out the window screaming I had not given her enough money. I slammed on brakes and said how much more do you need. She said she had $25.41 and the total was 25.91. I handed her 2 additional quarters and proceeded to drive away. She leaned further out the window and screamed, you didn't give me enough money, by this time I had been there 25 minutes with my 2 grandsons in the car. I said I gave you 50 cents and that should be exactly what she needed. She said Oh and I proceeded to drive away. She hung out the window again as the cars are piling up behind me and said you still owe me money. By this time I was furious and embarressed. i told her that was all she was getting and left. I don't understand how so many people are in a service position and can not count, treat people with respect or have common sense. I am furious and will never return to KFC.
Kathy Artom
The new KFC at Silverdale Town Centre, Auckland, New Zealand advertised specials and on opening day was a roaring success! The place was packed so sure we expected a wait for our order which surprisingly arrived within minutes nice and hot, well done KFC! Oh no! Not so several days later, a wait of 27 minutes with our order disappointedly cold, what a let down!!! The regular Pespi advertised as a special was charged full price, sure a trivial matter which we were ashamed to correct.
Where were KFC's ergonomics? Where were the management to adhere to the Company's time scales? But when added to the cold food and slow service up gave us good reason for not wishing to revisit this KFC. Also disappointing was the seating arrangements, what a haphazard idea of some idiot architect to literally scatter all manner of seating that made it difficult for us to find comfortable seating even with a moderate attendance. Please, please, please the tried and proven four seater table caters for those of us elderly pensioners to sit at a table without having hyperactive youngsters at the same table making our meal very uncomfortable.
I visted the KFC franchise located inside Almead Mall in Houston, Tx. I ordered, or shall I say, tried to order chicken and mashed potatoes, The "cook" told me he didn't have any mashed potatoes cooked and he was not cooking anymore. Naturally I got upset because I'm paying for food as well as service, and the "cook" tells me NO he won't and will not cook them. When I asked him why, he stated, "because it's too close to closing time." It was 5 p.m.!!! KFC was no where close to closing. He refused my order and I asked for the manager, which he claimed his name was Rodney Lewis, but everytime I've tried to contact him to complain he is never available. I will never eat here or recommend anyone fot that matter to eat here. THE SERVICE WAS HORRIBLE! I spent my money somewhere else!!!
hi,my name is randy
i stay at the holiday inn in central point or.every thursday nite
i eat at the kfc in central point 2 or 3 times a month
tonite i ordered a dblcs small cole slaw and 10 pice hot wing.the employee named jerremy.was very cocky.complained about cooking my sandwich and all in all very un profesional in his actions.
when i asked for hot mustard sauce for my wings,he said he could only give me hot wing sauce.and would have to charge me 15 cents for the mustard.i been eating there for 6 or 7 years now.not sure i will go back.my guest number is,0172, the store number is e156-d15.
this happened on 4-11-13.at 1900 hoursthanks for your attention to this matter.
i do realize this is a job for younger kids to start out.but i have been in the coustmer servcie bussiness for about 35 years.and yeah,i started at the bottom.im thinkin he needs to be trained or find a different occupation
It's thrus night on the 21/03/13 at 7pm decided
To go to KFC morley perth drive thru placed an
Order for grilled wrap blt I was told 5 mins later
After ordering they didnt have any. So ordered
Something else and was in drive thru for 20
Mins what a joke. Got hm and food was cold
The chips were dry and over cooked I will be not
Going back there again .
Over the years I have taken my children to KFC on numerous occasions in numerous locations around the uk. Two of my sons always have a two piece meal with drumsticks only as they find the breast is too much for them to eat. However when we stopped at the services on the 9th of August 2013 and I asked for two drumsticks I was told that I would not be able to do that and I had to have a drumstick and a breast. I explained to the man behind the counter why I was asking for this and he still refused. I was shocked and explained that in all the years I have been using KFC I have never been refused two drumsticks. I was so shocked as I stopped at the fleet services on the m3 four days earlier and there was no issue with me asking for drumsticks only. The manager came over and said it company policy that no changes could be made to the meals as he couldn't do it for me then refuse a customer who wanted two pieces of breast. He was very abrupt and rude and after seeing i was unhappy, he pointed at some leaflets and told me to read the small print. I normally pay around £24 when eating in KFC, however I paid around £12 as two of my children declined to eat as they don't eat anything else on the menu. I had a mini fillet burger as did one my children and the bread buns were so dry that they were falling apart which made eating difficult. Underneath the table were the remnants of another customers meal and after a drink had been split,
It was not cleaned up but a wet floor sign was placed over the spillage. The ladies were dirty and the men's toilets had no toilet paper as my son had to get some serviettes to wipe his bottom with. Overall I was extremely disappointed with the whole experience and will never use the solstice park restaurant again. I have taken pictures on my phone that I can forward to you to show you just how dirty the restaurant was.
KFC Corporate
August 22, 2013
To Governoring boards, officers and inspectors, and Corporate officers:
Wash Your Hands Before Returning to Work. Not at Kentucky Fried Chicken located at 16150 Los Gatos Boulevard in Los Gatos, California. Although, the familiar sign seen by everyone (see Poster) is posted in both Men and Women's bathrooms. To prevent larceny from their premises, the management, knowingly and purposefully, has taken upon themselves to remove the most important gradient from this equation, the soap. Soap is required to get bacteria and germs off of the hands.
Yes, the manager admitted that he is trying to combat larceny by not providing soap in either of the restrooms to his employees and customers ignoring the FDA Food Codes, OSHA Regulations (Standards - 29 CFR) , California Retail Food Codes, and Food Handler Training procedures (OSHA Regulations (Standards - 29 CFR, 1926.51(f)(3)(iv)) and California Health and Safety Code Article 4. SECTION 113952-113961).
On August 23, 2013 around 3:30 PM , I took my family to Kentucky Fried Chicken located at 16150 Los Gatos Boulevard in Los Gatos, California. We ordered a 10 piece family pack and some other items. Before sitting at the table, my wife went to Women's restrooms to washout out son's milk bottle. She noticed that the soap dispenser was removed from the soap dish, and the employee that was in the bathroom before her did not wash her hands. Later, when I went into the Men's restroom to wash my son's pacifier, I too noticed that the soap dispenser was removed from the soap dish. I went to the cash register and told her that the soap dispensers are empty and that is against the law. Someone brought soap from the back for Women's bathroom. Upon leaving, I went to Men's restroom to wash my hands and my son's pacifier. Again, there was no soap in the restroom. As I walking out of restroom, one of the employees was coming out of Women's restroom. I pointed out to her that there is no soap in Men's restroom. She told me that, "we know; our policy is not to supply the restrooms with hand soap."
As, I was about to sit down at my table the manager walk out to our dining area and introduce himself and handed me an orange coupon to take the survey online regarding my visit to KFC and discuss these issues with them. He said, "our policy is not to stock the soaps in our restrooms as people will steal them. We just stocked the one in the Women's bathroom after you told us and it is gone." He said we have cameras pointed to the restroom doors and has a very good idea whom is stealing the soap. He said that we used to lock the restrooms, but this was too inconvenient for our customers so now we just do not stock the soaps. He said the employees wash their hands in the backroom. I asked him what happens to employees between the time that they come out of the restroom and before they wash their hands, then asked him why do not you change the soap dish so people cannot steal the soap dispenser. He referred me to KFC's website. My wife told me that she visited the restroom before our departure and the soap was still there, so the manager on duty was untruthful.
I think people need to know this, so their health and life would protected. This is a public safety issue. Proper hand washing is a critical but often overlooked in the prevention of food borne illness. Perhaps the continuous promotion of food safety education will promote effective measures that can reduce illness. But in this case, I believe a hefty fine or even the closure of restaurant is the key because management has had complete knowledge of public health safety issues but knowingly and purposefully avoid them.
I went to KFC on ballan rd werribee last week, and they did not include the 3 large chips and sauces I paid for so I rang them and they said no worries I have written you in the book for next time your here, well tonight I went to collect my 3 chips and sauces and the store manager said I'm not in the book and it's their policy if it's not in the book don't replace, I explained I rang is in the book, she got rude with me and said no because people are decetful and rip them off, so I said what do now it's ok for you to rip me off I paid for this food, she told me to move on!
I went to the drive up on the evening of 11/06/2012 and ordered the 8 piece family meal with grilled chicken (19.99 beore taxes) Went I got home I was very surprised and upset that I received 5 VERY SMALL wings, 2 VERY SMALL legs, and a thigh. This was to feed a family of 3 and was hardly enough to feed 1-1/2 people. To top it off the chicken was cold as well as the biscuits. The cole slaw was good and the mash potatoes and gravy, but the rest was at best the worst! I phoned into to complain and the person I spoke too was not very concerned and their response was sorry maybe you should have ordered a 10 piece......What! This KFC will never ever be favored with my business again and I will think twice prior to visiting any location. Location of this KFC was in Brandon, MS Hwy 80, Government St.
On the 4th of May we purchased a kfc pack chicken and chips from your princess highway store Warrnambool
we are older so it was to be a treat at $20.00 thats a lot for us
the food was cold chips looked end of the cook we were very
dissapointed our home a small drive away we boiled the kettle open
our pack had to re heat in micowave and found it a very dissapointing
tea as it was to be a treat it was not !! remembering other enjoyable
family tea in the past we were shocked as we say $20.00 is a lot at our age
so from a very dissapointed customer your adds look good but food was not sincerly Frank and Geraldine Dalton Warrnambool
I visited a KFC today, and was shocked to learn that they no longer provide knives with their food. It's nuts. The only way to eat one of their breasts now is to pick it up (which is both messy and difficult, especially when the meat is hot), or claw at it with the plastic fork. Some genius in the accounting department probably figured out that each store could save a few bucks a week if they eliminated the knives. What's next--no more napkins?
KFC, you're the only restaurant I know of that's 86ed your knives. Please have the good sense to bring 'em back.
I visited the restaurant in fenton today and ordered a hot shots box meal (no hotshots available so had 2 habe hot wings wiith it) a fully loaded box meal (no chicken on the bone available. So had to have popcorn chicken with it) and 3 chicken strips. When I got. Home I noticed the chicken strips were missing and both Box meals had hot wings not popcorn in 1 and a ginger hair in my burger. After poor service, poor quality, poor food safety standard and half the menu unavailable i will not be using this store again
I want to say I love KFC I am 55 yrs old and have ate KFC all my life. The Place in Lafayette,TN. is with Long John Silvers I have ate there twice an wasnt happy either time the food isnt prepaired well and the store itself isnt clean the tables the floors are dirty they just dont do a good job at all the Buffa table had little food in it and looked like it had been there all day not something you would want to eat. I Usually go to the Glasgow KY. store which has always been very Satisfactory condition. I wish you could or would see that this could change.
I have enjoyed on many occassions the vanilla sparkler (my fiance enjoys the apple) but last night I discovered that when choosing a sparkler with a large combo it is more expensive! If I buy a reg combo and choose sparkler I accept its a specialty drink and more expensive BUT when I buy a large combo an choose sparkler, not only is the sparkler smaller than a large post mix the combo is actually more expensive! That doesnt seem ethical or logical. It would make sense to me that if buying a large sparkler combo the price remains the same OR a larger sparkler is sold at the more expensive price! Had I have known this from the first time I purchased the sparkler my choices from then to now would have been different.
I went to KFC in Strongsville Ohio, on Pearl Rd. Sunday, Nov.11, 2012, about 12:30 pm. There were 3 kids working there, and did not see a older manager. There was only one family dining. I went up to the counter to order a bucket of "CRISPY" chicken. The boy say to me, "would you like to order something else? We only have 3 thighs." I looked at him and said, You do not need my business."I wasted my time to go there to order chicken, and if 3 kids cant see there is no chicken to sell, I do not need to waste my time, and gas, going there. I am a senior citizen, and don't tollerate sub-standard laziness. I do not see any reason to patronize that KFC. apeI
I went to my local KFC tonight to get 2 chicken pot pies. It was 7:30 and they said they were completely out. The store closes at midnight. If this were the first or second time, I can understand it, but every single time I go there they are out of something. I'll run down a list for you. They Never have chicken pot pies when I go there, they have been out of breasts, original chicken, mashed potatoes, Mac n cheese, and get this - one night, they didn't have any chicken cooked! A chicken restaurant has no chicken? They mine as well close their doors, right? This was around 7:30 or 8 pm on a Friday night. They told me to come back in 15 minutes. I gave them 20. I came back and the lady said again that they were out of chicken and it will be about 15 minutes. When I told her that is what she told me 20 minutes ago, she said, oh sorry. I really don't understand what's going on in there. Do they not want to cook after a certain time? Maybe they should close at 6pm then. They don't look understaffed. There always seem to be plenty of people behind the counter. What are they doing? Why no food at a restaurant? I would love to visit another kfc, but the other one is 25 minutes from my house. When I can't get KFC, I go to another restaurant and KFC loses money. This store is a joke around town. When people go there, jokes are made saying expect them to be out of something. They are always out of stuff. I'm not talking napkins. I'm talking out of major stuff that they are supposed to sell. Chicken and pot pies are pretty popular. They should have food ready or shut their doors! Management needs to be talked to about this situation, or maybe they need new management.
I recently visited the KFC on Taunton Ave in East Providence RI and first I was told it would be ten minutes before the biscuits were ready even though it was only 12:15 and I had to go without them because I did not have the time to wait which for a fast food restaurant is just not right. I also got several drinks to go and was told that there were no cup holders. I ended up losing two of the drinks because of that. So not only did I not get my biscuit, but also lost out on two drinks. I hope that you will resolve this problem for I am a frequent customer and the location is close to my home!
Thanks again KFC ARARAT, VIC.. i was in line at KFC Ararat just last week & this guys in front of me placed his order (didnt pay at this stage), then when to the toilet.. Yep, off he went to the dunny. im next in line waiting, thinking "yep, she will serve me know, im next".. Arh, NO..!!
can you believe i had to wait until the guy who went to the dunny to return before she could serve me..O.M.G.. thanks Mel. i complained at the time but as normal they try & blow it off & calm you down... I thought it would have been common sence.. My feet are never walking in there again.. no way in the world..
I am a loyal customer of KFC and always will be. Yesterday i stopped at KFC and orderd the 6 piece grill deal, and when we sat down to eat , th food had a strange taste to it. My chicken appeared not to be cooked enough, and there was a taste to it that we could not eat it, due to our safety of possible raw poultry. Im not sure if it was just so old and it had a smell to it or if the food was not well done to eat. I will buy from KFC again but not the grill anymore, unless i can observe it or eat at the restaurant.
On Feb 26th I went to a drive through KFC, I just wanted a Big Crunch sandwich, when the attendant told me it was $6.20! I freaked out! 6.20 for a sandwich?!?! I told her to cancel the order, and drove away, their is now way I'm paying for that. I'd hate to find out what the cost of a combo was!! I'm never returning to this establishment ever again!! Haven't been to a KFC in a while but, I remember why. I will tell everyone about this and anyone else attempting to go.
I bought a chicken pot pie at the KFC in norwalk Ohio. My son that is 11 was eating the pot pie and got choked on a chicken bone that was in it. I has to administer abdomen thrusts to get out the bone that was lodged in his throat out. There is no warning on the the box saying product may contain bones. I have a pic of the bone that was in it if need for anything.
Sat 17th my wife and me and 7year son went to kfc have a meal we got a bucket and chips that and my son got a kids. That was the first and the last food he ate got home my son vomited diriea 22times stomach pains lost all his body fluids that burger stunk like it was sitting in ur resraurant gor 6months my son is still in hospital ive now gona take this matter to court and I have contacted health and safety officers they will be in contact asap the kfc branch is milton keynes escape opposite subway the manager there is ibra I will fight all the way I want comonsation.
Worst service I have ever experienced, this is not the first or the second time I have given a chance to this store.
Everyone that works there will attend you with a bad attitude, they can never make your order correct, and the place it's always dirty.
Unfortunately this is the only one in the area of Hyannis, MA.
All the attendees and the manager are horrible with their customer service skills.
I went to KFC about 3:30 pm oct. 5th. I ordered the #5 on the menu which is 5 hot wings & cole slaw and a soda, well when I got home started eating and the wings was so hard and they tasted like they were left over from lunch. well I called the manager and told her what the problem was. she took my name and told me to hold on to my reciept so the next time I come in she will give me another order. well I went back to KFC about 8 m for dinner the same night,showed my reciept and told cahier I had spoke with the manager earlier and she claimed she hadn't spoke to me. well anyway I got my order went home and low and behold the wings was the same way hard and old!!! I threw them away. I tried to call them to tell them to check the wings before they sold them to any body else, they didn't answer the phone. this is the Shelbyville ,Tenn resturant.
myself and my friend and brother visited kfc infor st.helens .que for 10 mins to get told there a 30 mins wait on chicken on the bone..we wanted a family feast .but was really disspointed they was no chicken on bone ..i ask for a fillet box meals .she said it has chicken in .i said can i not have boneless piece in it as u nt got answer was no ..so we got 3 fillet burger and chips wiv drink and a gravy .got to car and it was beans had to go bk in .the que was nearly ti the door of entrance and still no one was sayin there wad no chicken .the drive thru wads full .but no member of staff telling any1 .i can honest she myself and my brother and friend will nt be visiting again .we think it was poor serve
My husband and I went to the kfc (Store #G630009) 2994 homer adams parkway, Alton, Il. this evening 3-5-13. We had the buffet, the cole slaw juice was sour and was spoiled, the chicken cold, the chicken and dumplin's had crusted over on the top and hardened and they had no unsweetened tea made up. It was 6:51pm when we went in to eat. You would think they would be ready for the dinner diners. I asked the girl for fresh chicken and she did get it for me. I told them that the cole slaw was sour and I believe it was spoiled, she said she would tell her manager. They told me they would make tea and let me know when it was ready. Well they never changed the coleslaw out, never put more fresh chicken out, the chicken and dumplins were left there and the tea never came. My husband and I are not happy at all about our dining experience there. We did not talk to the manager it was never offered to us as a option, the cashier said she would tell the manager about the problems. We left without eating hardly anything, didn't seem like there would be fresh food put out soon, as the people working were all by the drive thru window talking. Not to mention there was only one napkin holder that had napkins in it and that was at the register, all the ones at the buffet were empty. Please check this kfc out and find out how come all of this was allowed to happen. We will not be going back to this store, we have been there before and it seems there is always issues with their foods freshness. Thank you and please advise how this is addressed, and the outcome. My husband came home an ate a sandwich, and he never does that. my cell number is 618-444-0566 Linda Shane
We arrived at your location in gurnee il 10 min before open. But we did not mind the wait fresh product good food. After 10:30am no one came on speaker. So we circled around thinking we needed to set off the box. Still no one. Three times I'm all. Then I went up to door beat on door beat repeatedly. Still no one. 3-4 cars in lot so assume people are here.
Circle around again this blow horn several times. No one heard. Knock on drive up window. The guy finally gets the window open, we ask him are you open? It is after 1o:30, he says I don't know it is my first day. Let me find some one.
Then a few min later a different guy comes to the window and apologizes says he doesn't know we're the manager and staff went he was just the clean up guy but he was sure they would be back soon. We just could wait any longer. It is now 11am still hungery. Still disappointed.
We went to KFC which located at East haven, Connecticut around 12:30 PM on Dec.12 2011. Two employees harassed us : When I ordered 12 PCS, The lady and the man mocked and laughed at us because we were not familiar the orders while we are asking questions and they were rush us order even there were no other customers behind us. The table near the widow was so messy. I asked for cleaning, The lady was lazy and reluctant to clean it. She use watery clothes purposely to wipe it and put us waiting for a long time.
They don't even gave us only 2 pieces napkins and 2 forks ( After I asked). When we asked why limit customer for napkins and forks. The lady and man angry and Yale to us said "go out" In mad voice. In the very hostile environment, we didn't finish eating plus the chicken was not warm enough and they were not fresh at all. when I asked their name, they didn't tell us. The man said he is manager when I ask if I can talked to manager. I called the restaurant after we left about half hour, the man very rude and told me that manger take off. He didn't understand English when I ask more questions.
On the other hand, we felt that the food soaked in the oil for a long time. It was not fresh and even not warm enough. Their behavior harassed us. I am looking forward to hear you. I called restaurant again this morning. The man said : "the owner will be back in two month". Obviously he lied. I believed they are really under qualified employees. They behaved like they own that restaurant and they devastated KFC's reputation and harassed customer.
kfc 2715 north carolina 24 warsaw nc 28398. The date entered kfc 1 10 13, I ordered a chicken breast wing mashed potatoes and mac and cheese plus a biscuit, the girl that took my order was very unpleasent you could tell that she didn't want to be there, waited around fifteen minutes for my order, while I was waiting Iwas looking at the buffet and it looked like a pig trof nasty, sat down with my meal had to clean off the table dirty, the wing was hot and very good the breast was hard and very dry, the mac and cheese was dry the biscuit was hard as a hockey puck I banged it on the table and it would not break the only thing that I ate was the wing and mashed potatoes, will never enter that kfc again.
I am so tried of the excuse about us living in Alaska. That what it is. We live in alska, the 49th of our 50 united states not timbuckto. I was so disappointed about the price difference I could not even enjoy the meal. I can see why we currently have only a few locations left here. I should have went across the street to the other chicken place. For the same meal with more flavor I would have paid $6.78 less. This is the second time I was disappointed. The first time I paid $10.00 more than the advertisement. Pricing at the extreme. Although you are closer, I will not pay $16.78 for a $10.00 meal or $28.99 for a $18.99 dinner for my family anymore. That is outragous price gorging.
At the ramsgate, Thanet KFC I tried to redeem the 7th of may free chicken deal. They said I wasn't allowed. They told me that people had been passing there phones back in the que and will only accept printed copies. I asked if they thought that I was doing it and they knew it wasn't me. But me and all my classmates didnt get our chicken.
I have driven several miles each time, over the past several years, to visit the location at 7006 W.75th Street in Overland Park, Kansas. I try to arrive when they are supposed to open at 10:30. Each time, I've had to wait from 5 to 30 minutes for them to open. One time the cook quit and I never did get served that time.
I know I should have quit going there long ago or gone at a different time, but will now go to a different location. Today, with a low temperature, standing outside the door and waiting was just too much. Your store should not advertise an opening time if it's virtually never going to open at that time.
Tony Holland
I have purchased KFC tonight from Ballina NSW store (around 8.25 on 5.4.13) - a Family Pack of 10 pieces of chicken. 4 of the pieces were wings and Coleslaw had a use by date of 6.4.13. This is not the first time I have had short dated coleslaw and to use by the following day is inadequate (it already had the 'tang' to it). And 4 wings seems a little too many of the smallest pieces. The chicken was our hashed as a birthday treat for my visiting daughter and it would have upset the atmosphere to return the chicken etc. Regards Patricia Kingdom
Kfc Uitenhage eastern cape,everytime I drive down to kfc to buy a krusher they always have some story about the machine,the first time they said someone threw in the mixture too late so it was runny,f ew weeks later go back then their is a sign saying machine is out of order, few days later they tell me there is no slush??what is actually the problem. The new nestle krusher has been out and advertised for over a month and I still haven't even tasted it. Can kfc not just buy a new machine or what is the problem, the employers find it amusing at times which I don't! The food is good and I still buy there but just get annoyed driving down there for nothing somedays
I visited KFC - Merry Hill, in the West Midlands today at around 12:30, we ordered 2 fully loaded meals with gravy.I regret to say that I was very disappointed with the overall service from the staff their and their lack of customer service skills. Whilst waiting for our food one member of staff, who was the only person serving on the till at the time swore at another member of staff as they were leaving. I visited the restaurant with a friend, I ordered my food but we had to wait around 5 minutes for my friends food to be ready, during this time my food was out waiting on a tray getting cold. My friend ordered a 7up that had to be returned as it didn't taste very nice, when we finally got our food mine and my friends burger had small short black hairs on the burgers I took the food back to show an employee who got the manager and our Money was refunded. The shift manager did appolagise and ashore d me that it wouldn't have been something that was done out vindictively, I had obviously questioned this considering their were hairs in both of the burgers. This restaurant is the one most local to me and every time i have visited the store the staff their have either got the order wrong or the service has been bad, i enjoy KFC food and it is something of a treat for me as I don't eat them often. For the prices that are charged for the meals I would expect that the food be delivered hot, with a smile and hairless. I will not be visiting that particular restaurant again as it has quite honestly, in the words of the front desk employee 'pissed me off' I sincerely hope that something is done to shake up that store considering it is situated in one of the busiest places in the West Midlands.
I was in KFC in Pooler,GA on Hwy 80 and purcahsed 2/12pcs. hotwings and went back to work after eating 2-3 wings my
coworker and I both relized the wings was raw so he took them back and the manager was going to refund our money but to asst. manager ask where was the other 2-3 wings and he said we ate them instead of them giving us our money back and praying we did not get sick they did not give us food or our money back. we had no lunch to eat on our 12 hour day at work and no money to get somthing else.This was the worst experince I have ever had at KFC . This meal cost me $20.50 and I would like my money back. The sad part is my wife cousin work at that store and I never had that problem before. If this is not resolved the guys said they will never eat there again . Thanking you in advance Mr. Herrington
My husband and I went to the KFC on Civic Center Drive in Augusta, ME last night Monday, February 25th 2013. We each ordered the 3 piece meal along with to sodas.
I must say our dinner was the worst we have ever eaten there. I ordered the chicken breast and wing and he the chicken thighs. The chicken was dried out and tasted like it should have been thrown out. The biscuits were also not very good. We usually love the cole slaw, but that tasted like sawdust.
The potatoes and gravy in my opinion was the only thing salvagable. I don't know if they think they are saving the company money by serving us that swill, but I can say it will cost the company by losing customers.. We usually stop there because it is on our way home, but I guess I'll have to stop some where else to spend my money and there are plenty of places out there on the way home..
I went to our local KFC in Kirkland Lake, ON on Feb.25, 2013. The service was HORRIBLE. The cooks in the back were swearing non-stop, when they had a few orders waiting, they panicked. The supervisor working the cash went to the back to help out and DID NOT wash her hands. I could see her touching food after she just finished handling money!!! The workers in the back were also touching there face/wiping their sweaty foreheads, then touching food. Our family will NEVER return to this KFC!
I was working for KFC and one of my managers verbally attacked by Brittany the manager due to the other manager rob telling me not to open the drive thru window for her and then came inside and verbally attacked me in front of costumers.
I apologized to the customers on her behalf her name is Brittany and Joe or tony the other managers don't seem to see she was wrong at all.
I'm the only one got terminated for this situation. They also had a meeting on my be half without me present to tell my side or got a statement from me or another employee that was there and tony told me he done talking to me since I didn't open the window for Brittany to get a cup of water.
Place is filthy, food is everywhere, same seats,TV, benches andwalls for over a month and its still dirty month later . Workers putting on makeup an standing around talking . Glass is filthy with food when opened. Will never come back.
I have stuck in drive through at greenfield Indiana for 18 minutes There has been car moving with four still in front of me. I am unable to leave due to drive through construction. They are out of chicken at 1:00 on Sunday; then why do they exist? I should have never come here; it usually takes 10 minute per car on non busy day. Now ex customer.
On Saturday the 13th of October 2012 I ordered a $5.99 streetwise meal from 357 Pennant Hill road Pennant Hills NSW. I was half way into my burger when I came across a long black hair. I went to the counter to show the staff, All the manager could say and do is sorry and continued to serve another costumer. Did not offer to give me a new one or even my money back. I said what am I meant to do continue to eat a burger with one of your staffâs hair in it; I put my burger in the pin right next to the counter and walked back to my seat where my friends were trying to finish eating their meals.
My partner and I live locally to the KFC burnside Melbourne Victoria, every time we come here before 10pm their chairs are stacked by 9:15, cleaning progress has already started and there are always no chicken in the oven, we went through drive thru this evening at 9pm and ordered a giant family feast with a streetwise burger meal, gentlemen who served us was in training and was ok. We drive up to the next window to be told that there is a 20 minute wait on the chicken as there was none left, not only that but it seemed like they wanted us to say, oh it's ok never mind but we insisted in waiting, the streetwise meal was ready we added extra cheese with it as well with the original fillet burger, my partner an I had parked up, while we waited he ate his food only to notice that he had no cheese and ordered a original fillet with the meal and was given a zinger burger, he walks inside and tells them to make him what he ordered, the manager on duty replied to my partner that they had no fillets left an they will replace it with 2 strips, not exactly what he ordered, they never said they ran out of fillets at all. They were just plain lazy to make a fresh burger. To my disappointment this KFC is beyond a joke, they close well ahead of time, they don't cook enough chicken to get them through to closing, and their customer service is shocking, management is a disgrace, the first time they said they don't have chicken previously when we came I thought ok fair enough, but then 2nd 3rd time is terrible. They need to do something about how they run this shop, you are loosing customers each time they say nothing's available, and if nothing changes I will go higher than you could possibly go to ensure nobody else experiences my frustration. They need to have the shop open until its close time instead of sending customers away, they need to take action and make sure this doesn't happen. I will never be going back here AGAIN.
VERY DISAPPOINTED.
As I was walking into KFC two employees were eating behind the counter by the drive thru neither one bothered to was there hands which is a violation then while taking my order she had to get a napkin to wipe the crumbs off her mouth. The food was old and hard and the floors filthy
A kfc has recently opened in the my area my post code is ws3 2bn. I am sorry to have to complain about this but is becoming a real nuisance with the litter that i have to remove from my drive everyday. It is not just me that is fed up with it both my neighbours are also finding the same problem i have not a problem with the kfc being there but i am sick and fed up with the nuisance of the litter. eagely awaiting your reply.
just departed the kingsway and royal oak kfc ( van bc can ) after your card reading machine failed five times, finally working on sixth effort. ordered 3 pc meal plus small popcorn chicken. ( 16 $ ) requested sauce for wifes nuggets, and coleslaw for my friend meal. neither was in bag upon return home. 2 ketchup, no utensils , one napkin. had to go behind counter for transaction to pay at drive through, was called an asshole by server and treated like the reason for my credit card not working was my fault. i don't know if you understand the term " market share " but i am going to vocalize my experience with some of my media friends and also bring some fascinating accounts of other friends experiences. good luck in the future. !! oh, my friend asked i request three thighs, no wings. he indicated that it was far from such. i looked at it and would have to agree that it was a pathetic offering. had a couple of my wife's nuggets, not bad.
the food at the kfc in remington, indiana is never cooked properly the chicken is all grease and never well done the kitchen is a disater the employees never wear hair restaints or gloves the floors are filthy and the restroom in atrocious i can't believe this place has never been cited for anything pertaining to health and well being of staff or customers the employees are rude and the manager and the assistant manager are no way friendly the all you can eat buffett has spoiled food in it the lettuce is always brown and discolored
I visted the Gastonia, North Carolina store on Sunday October 29,2012. The store is on new hope road in Gastonia and the manger's name is Shauna Washington. When I placed my order, I ordered 5 crispy pieces and 5 original, when I got home, I only had crispy chicken. My father can only eat oringal, so I had to drive back to the store , my family was ready to eat, but had to wait on me to return. When I arrived I told the clerk that my order was wrong, she immediately took offense and went and told the manager Ms. Washington. Ms. Washington had an attitude with me, she threw down my receipt and hollowed to the worker to give me 5 pieces of chicken, she had such a bad attitude, she did not aplogize, she could have said, I am sorry for the mistake and the fact that you had to drive back to the store. I work in a governent agency and we never treat our clients the way I was treated today. Other people were in line and she was loud with me. She acted as if I wanted to get some free chicken. That was not my purpose. I frequent your store many times, but the way Ms. Washington made me feel. I am not sure I want to go back again. I realize mistakes can happen, but she acted as If did something wrong. She did not err on the side of the customer. I have never had a problem with KFC before. Thank you for listening to my complaint.
Today at KFC, A N Traders Pvt Ltd,SCO -100, Sunny Business Center, Chandigarh Road,Kharar. My husband ordered 1Veg Zngr Strips and 1 veg Hot wings as take away order. But they give us non-veg, we are pure vegetarians.I started eating that order.Give strict instructions to your delivery boys chk the order carefully when they deliver to the customer.I will take action against him.
Tin No.3262010914
4212 Aman K
Date 23 Feb,2013
Time 18;45
in the ince in wigan branch sun 24/2/13 at 1-30 approx ordered a boneless bucket watched a member of staff clean down an preperation area while she was actually dealing with food and was making a wrap the young woman in question then,put the cleaning fluid down and continued making the wrap no gloves were used n or did l see her wash her hands during this time. l took my meal home only to find that the side order of gravy had been watered down that much that there was very little taste to a meal l had paid thirteen pounds plus for l will not be visiting kfc again.
In Lawton, Ok praise to the KFC on 1st & East Lee Blvd - it is clean, the food is well prepared, the staff is clean and courteous; re: the KFC on West Cache Rd - this is long term - over the last 2 yrs since I started trying to eat at buffets presented in both places ---> persistent smart-ass employees, slippery floorover and over again - laziness to mop up the soap used I would suppose, employees who can't make change and screw up the amt tendered - failure to operate the cash register as it should be operated - attempts to short change customers - I've had it happen to me and seen it happen to others - particularly senior citizens.
Today, I decided to voice the complaints I have after once more going in to the one on West Cache Rd and encountering the same backed up line of people standing around on a slippery floor.
I went to KFC at Salisbury to get a 3 piece feed and was told Wicked Wings was the only type of chicken left. I was dissapointed but decided that I would have the Wicked Wings as the chicken substitute. But when I got home I opened the box to find that I had only been given Wicked Wings, so no chips, potato and gravy or bread roll.
Which is what I thought came in a 3 piece feed meal. I'm dissapointed at not receiving the chips and gravy after having paid full price for them.
I dont know if this website is a serious website to help complaining customers or a website paid by the food companies to let average people vent their complaints so they do not take their complaints to a legal level.. seriously.. I don't want to insult this website but seriously.. looking at all the other complaints filed by thousands (at least thats what I see on this website with my own eyes . which is a good thing for this website)..
I used to work at KFC when i graduated from HS, back when we were sent to KFC University (yes a actual school :p).. and for so many yrs have enjoyed the "famous" recipe with my family and kids.. Now, it seems KFC has grown to resent KFC coupons (yes they are franchised, but still), and personally visiting a huge amount of different KFC's in the southern californin area (from los angeles to san diego), have seen many franchised KFC's either not accept KFC coupons (not participate) or give 'alternative' items to replace those that the coupons listed.
I have seen advertising on TV nowadays, advertiseing a whopping 20 dollars (approx) for 8 pcs of chicken ( legs and thighs only/mostly dark), and a glorious side of chocolate chip cookies or a pie and a few sides..
What has happened to KFC? compared to other chicken franchises ( Churches, popeyes, lousiana, pioneer, ect).. they offer good prices (sales coupons or not) for a decent amount of chicken like the way it used to be back then ..
KFC franchise owners have taken advantage of the finances with huge disregard to our economy (based on other chicken selling franchises), and have grown very arrogrant of the consumer.. again I have tried to get hold of KFC consumer complaints but have not directly been able to talk to the right person.. .. wonder why they offer soo many coupons on their website? to distract the average complaining KFC customer...
I stil like eating KFC chicken now and then (and being a past employee. long ago).. but things have grown wayy past the consumers interests and they do not even care, based on sales... they could care less about the older more dedicated KFC customers that used to enjoy a good KFC dinner ( a bucket of mixed chicken (not thighs/legs/dark), some good ol sides veggies and mac and corn, and appreicate KFC for what they were.. compared to nowadays..
I had a coupon for 10 pc mixed a few weeks ago. i went in.. manager said all they had was legs/thighs now.. i could wait 15min to get what the coupon said.. i agreed (sitting in the food area with my 3yr old son).. after bout 10 min, mngr called said order was ready.. i got it and left.. driving home, i found he only put legs/thighs in the order.. I called back.. he said that i wanted that.. i told him i waited 15 min to get my coupon order.. he said sorry.. thats what he heard.. i filed a complaint with KFC online and phone.. never heard any replies since...
What does that tell u.. Idont have huge lawyers to file stupid complaints to KFC headquarters and they know this too... if anything.. if u experienced soemthing similar.. plz definitely complain and maybe, just maybe, a lawyer that has had the same thing happen to him/her, can take our cases and bring justice to a corrupt company that once used to be honests... the company I used to work for many long yrs ago..
Louis Trichardt KFC drive threw always has a problem, we went there tonight 26/10/2012 to get dinner and the lady taking the orders firstly got the order wrong then there where tree other cars that were waiting to get there food in the parking lot because they don't want us to wait in the line they order us to wait in the parking area. when we said we orders three crushers and not one the people working there said we didn't order three. the previous time there was no mash so they gave us coleslaw to replace the mash as soon as i had a fit all of a sudden the had mash. that is shit service if they don't do something about the management soon there reputation is going to be ruined, i know i wont ever go there again.
Ordered a 12 piece dinner and gave the cashier a coupon for such. She said that it expired one day earlier and could not accept it. I told her I was a regular customer at this establishment and could I go home and print off another coupon off the internet which was not expired to apply for the cost of this meal. She said no that she was unwilling to hold my meal and wait for my return. I reluctantly paid full price but due to the cashier's rudeness and unwillingness to try to save me a few dollars., I will probably not be a returning customer at this KFC. Considering the coupons that are circulated via the Sunday papers and off the internet., I thought that KFC would value these and would try to accommodate its customers., but this is not the case.
I went to your Grants Pass, OR store and got a honey bqq snack sandwich and an order of honey bqq wing. When I had the wings it was like having hot wings with honey bqq sauce on them. I love the wings with the bones in them. I will not get the honey bqq wings from this store ever again. In fact I will not go to this store again as they do not have the original chicken seasoning. They add hot spices on the regular chicken so I have not got your chicken from the store for years as my husband did not like it hot. He made me go to Albertsons that is in the same shopping center to get fried chicken and I have others tell me they did not like the chicken at this store.
Donna Mason
I went to KFC at 9 15 in the evening on 23/02/13 I ordered a 3 piece large and a tower burger. When leaving the drive through and getting home and finding my tower wasn't in the bag but I got my sunkist drink. How does tht work. I'm very disappointed from the service at Armadale KFC on Jull street I expect a full refund of both meals for the inconvenience of you dier staff. I expect a reply from head office ASAP, to resolve the matter. Again very disappointed.
Oliver Ashford
They have repeated calling my cell phone 4 times after me calling them and saying that they must have called the wrong number manager was very very rude and obnoxious this started happening at 6:30 p.m. until 6:44 p.m. if this persists I will seek an attorney for harassment the number they are calling from is 865-483-5059 and is coming from oak ridge tn I don't even live in that area I reside in white pine tn I would really prefer for somebody to call me after you receive this complaint my number once again is 865-761-0218 I used to be a good customer of kfc in Morristown tn but after being talked to and treated the way I was by your oak ridge store I doubt very seriously if me or my family will proceed to eat or deal with any kfc again sorry but I wasn't trying to be rude to him and him being a manager shouldn't have responded the way he did he should control his employees at a better manner and why are employees being allowed to use a company phone every company I've worked for wasn't allowed on company phones need to control and watch your stores and managers and employees better
For family business I find this AD very offensive by deciveing a child plus lying to him really sends the wrong message to a child . This may be a reason that our generation's responsibility for teaching our children right from wrong has failed based on the actions of the younger generation of today.
Dear Sir/Madam, on Tuesday 16th October 2012 i went to my local KFC store in Hackney to buy two pieces of chicken (a Drumstick and Side Breast) and when i arrived home and opened the bag it wasn't what i asked for, a Chicken Thigh (which i don't like) was in the bag instead of a Drumstick.
This has happened about four times now and i've gone back to the store to complain twice before but nothing seems to be solved so this is why i'm making this complaint now and further more if they don't have the order that you want they shouldn't be allowed to give you anything that is available or they should say they don't have what i just ordered so I could choose what else i want.
Thank You
Pauline Stevenson
I visited Store# Y336058 on 1-18-13 at 12:18pm and simply ordered a #2 (doublicious combo). I've ordered this many times in the past so I was surprised to find that instead of being made with a chicken breast it was made with what appears to be a dark meat chicken strip that had almost as much breading as actual chicken. I wasn't able to have them remake it because it took several minutes for them to even get it to me despite being the only order being made and I had to be back at work. It wasn't until I sat down to eat that I was able to notice this. Normally I do not have any issues at this store, I go specifically there because I always have problems with the other stores in my area. I just do not understand how or why they would just put an entirely different piece of meat on there and it really ruined the sandwich.
On Easter Day we bought a 12 piece family value meal, we ate it around 4:00 pm, and after an hour 3 of my kids and myself got really sick with vomiting and diarrhea all day and night. One of my kids,who is the youngest, ended up in the hospital for food poisoning. I do not know if the chicken was bad, old or not cooked properly.We went to the location where we bought the chicken at, and they did give us our money back. I would like to have an answer to my complaint, before we take a legal action of some sort. We have always been a customer at KFC, but after this issue we do not know if we would like to go back, because my 3 year old was in the hospital, and we would not like this issue to happen to someone else, because having the whole family with food poisoning is not pleasant.
I went into KFC tonight and ordered a grilled twister max at approximately 10:40pm, they informed me they had no grilled strips and offered me original strips which I was fine with, I asked for no sauce and no tomato on my twister, the first time my order was given to me it contained sauce which I had asked not to have on there so I went back in and told them I had asked for no sauce at all, the second time they tried making my order it contained tomato which I asked for not to be on there, I shouldn't have to go in there 3 times to get a simple order made correctly, it's quite frustrating...
Yesterday, Thursday Sept.23,2011, me and my friends went to KFC at Al Khalej Centre in Bur Dubai.We reach around 3:50 pm in the counter and straight away ask for the lunch meal promotion for Dhs.15/-, but unfortunately the person in the counter said its closed already.How come! The timing says it starts from 12:00 to 04:00 pm.but then they didn't allow us to order the promotion coz they said in their system its already 4:15pm.
Then one supervisor came which i don't want to mention the name, says,they cannot do anything coz this is from the management and if we want to complain we can call and then he give us one of your take away plastic which has the number on it.You think its the right way? I don't think so!It's very unprofessional!!! I'm sorry to say. He could have done better than that. Either, change your system timing or change the timing from your poster or brochure make it 12:00 to 3:35 pm. since your system is 25 minutes ahead.
People won't care your system timing anyway, we all follow the standard timing in our watch.I hope you will look into this matter....If you really care about your customers!!!
I went to the Upper Hutt KFC today I found the customer service absolutely disgusting! when I got to the window to pay and collect my food I asked if I can get extra seasoning on my chips. the girl who was serving me at the window was very helpful at that stage and said yes of course and gave me extra seasoning. that was when I heard the 2 other females who were packing the food pipe up and say we don't do extra seasoning anymore (which was news to the girl who was serving me).
They then proceeded to say that if they really need it give them a pack of salt or even better tell them to bring their own if they want it. all of this banter was going on while I was still at the window but weather they thought I could hear or not this is not what a customer should be hearing. I got my food and drove off very unimpressed and not wanting to go back really. I don't know names of these females but the girl at the window was a Maori/islander the other 2 - 1 was a European lady and a Maori/islander and I believe she is the manager?
I manage in a food place myself and I would never let my staff talk about customers in such a way. customer service means serving the customers needs. I wish that these people are talked to as they need to realise they are customer facing and they need to sort out their ways of talking and acting.
On Wednesday evening we ordered a family feast from the mingara, central coast, now takeaway. When we got the food home the gravy lid wasn't on properly and had leaked all through the bag & food. Also we realised that the food we were given wasn't the family feast. We returned to the shop and were informed by Sean that they were now closed, apologised & told us to come by the following evening & we would receive a free family feast. We told him we would be driving by at 7pm & would call in. Sean assured us he was working at that time, however when we called in that evening he wasn't working & wasn't even on the rota to work at all. The young girl apologised but there was nothing she could do about it. KFC owe me my money back for the meal we originally ordered. We go to KFC once a week after footy training but we won't be going again ! There are other chicken takeaway shops here on the coast & will be getting our hard earned money in future.
Your location at 80th and Wadsworth in arvada CO is horrible. 99% of my visits I end up having to go back to get missing food. I was at that KFC every Thursday but the horrible made me stop going to KFC six months ago. Two weeks ago I decided to give it another try. I had to return twice. My large cole slaw was missing. I was so upset I left my home and went back. When I returned home I noticed they had also forgot the dinner rolls. I need you to know that the location have young people who do not care about the customer. The manager laughed when I returned for a second time and said "we have new people training new people". ??
We went to Waterloo NY KFC drive-thru and then drove 45minutes to our home only to find part of our order was missing. We called the store to report the mistake and we were told that because of the great distance to the store that we would be reimbursed the entire amount of our purchase in food credit by the store manager.When we went to the store later , we were told that because the store had made so many mistakes lately that they would not be honoring the fore-mention good-will offer,but only replacing the food that was missing .when I asked about the offer the other manager had made with us ,we were told rather bluntly that with was not their problem! All this was done in front of many other people waiting to order. I don;t believe this is what KFC had in mind when they trained their employees.This store WILL NOT get another chance to embarrass us again!!!
I went to store #J295004 in Poteau, Ok at 7:42 pm , 15 Dec 20012 to order my dinner. Upon doing so I joined the sizable group of people standing there waiting for their food. The faces of these customer were not happy ones as they waited while the crew of approximately 7 young people lolllygagged and horseplayed. Their did not appear to be any adult supervision. Their enthusiasm for service left much to be desired. The one young man that finally got my food looked and moved like he would have rather been anywhere but at work. I observed him assembling orders with obvious beligerence. The quality of my food left much to be desired. I live less than a mile from that store an when I opened my food immediately upon returning home I found it to be cold. This is not the first time my family and I have experienced slow service and poor food quality. If there were another place to get chicken other than a convenience store I would go there. Thank you for your time. I hope someone takes this seriously.
I am 60 years old and have eaten and enjoyed kfc for a long time. Now, suddenly , I can no longer eat it due to the fact that is way too hot and spicy.
did you change your original recipe. I have tried eating it with milk, bread and butter etc. My mouth is on fire. Others have said the same thing. what happened to my favorite chicken place.
Hello,I am a regular buyer of KFC,I love KFC,but the people who are working in your KFC shops are cheating the customer.I've been in Wembley high road at KFC and order a wicked bucket(as in every weekend) to take away ,and when I'm in hurry I don't heck all the time to see if everything is in the bucket,and i'v noticed that they are cheating,they don't put your full order.Either your pieces of chicken are missing,or your gravy ,or ketchup(and I always order large gravy and ketchup) and I pay extra for this.I am very disappointed with the services of KFC in Wembley High Road.You wait so long for your order to be completed ,you pay extra for what you want,and when you get home you notice that you have been cheated by the people who worked there.Very dissapointing.I will never buy again from KFC in Wembley.
yesterday i used a buy 1 get 1 free coupon at kfc big chicken marietta ga roswell rd. i was supposed to get 1 dark and 1 white piece chicken in ecah dinner. when i got home all 4 pieces of chicken were dark meat. i also ordered green beans with each meal but was given cole slaw instead. i love kfc and was dissapointed since i was trying to try your new white meat boneless chicken. i would like my money back 4.99 plus tax or another coupon to try again. thanks loyal customer barry kelly 404-316-9901.
This happen in Buenos Aires, Argentina, we have one store that oppened a few months ago:
Last Friday in Buenos Aires, Argentina I ordered some chicken strips and inside my box there was a USED BANDAGE! I had already eaten several strips so I asked them to tell me why the person who has the bandage on was waring it, in order to see if I had to take precautions for my health. They ensure me that they where going to find that out. Two days later I was not given any information and they told me that they throw the bandage away! They said that the bandage couldn't come from inside the store, and they didn't take any responsability. But you CAN CHECK THE VIDEO OF THE MALL and see that it came out of there! It's a shame that they are not considering the health of their customers. And now I am very concerned for my health.
I was in the Rockyhill CT KFC on Sunday Jan 6, 2013 we placed a order for a 12 piece Meal for 26.99 which should of had 2 mashed, 6 bisquits and a cole slaw, we only received 1 mashed first problem. Then we also ordered a 3 piece orginal recipe meal for 7.79 which we did not even receive. The only thing that was correct in the whole order was the 6 piece strips.
I called the Rocky Hill store @ 860-257-7255 and was told I could come back for what they forgot well I live at least 10 miles away so no to that. He then told me to just stop by sometime and he would give me a 3 piece he had logged me in the book well again and I am not over there very often so I asked that they credit my account and I was told they could not do that either.
This is insane not only did I not get what was ordered but now I spent 46.00 for something that we never received and my husband was so disgusted that we both did not even eat. I think this is ridiculios and I should be refund the whole meal I am driving back over there on my gas so I can get what they forgot to give me. Very Upset
I am from Cairo Egypt. Living in El Rehab City. On Friday 11Jan2013 by 16:00 hour me and couple of my friends agreed to make an order from KFC that is located less than 1klm from my house.
So I picked my phone and contact the delivery serving center and began to give them my order, but the person who has taking my order advised me that he would not be able to take my order as the electricity in the related branch next to my place is cut off. I asked him to transfer me to the complaints department to raise this issue and to find a solution with me.
A lady replied on me under the name of Soha. Advised me that would not be able to place any order to my as the related branch near to me has a problem of electricity and they do not deliver.
So I have asked her even if I pass by them myself in tge El Rehab branch would I be able to make my order, she advised me back that the branch is opened but they do not serve customer due to the electricity problem.
Even when I have asked her of the other nearest branch that could serve me, she advised me that there are no other branch can deliver me, so I asked her of the nearest branch so I can reach it myself and do the order, she advised me that she knows the nameof the branch that exist in a mall but when I asked her for its address she replied that she does not know and that she can give me its number and I call them to know their address.
I have have asked her at that time to open a complain ticket for me and when I have asked her for the ticket reference number she told me that there are no such a thing and the complain has been rejestered under my phone.
I did not have any choice except taking my car and go to get the order myself. I took couple of my friends and agreed first to check on the related close branch that has a problem and the surprise was that the branch was working normally and accepting orders, serving people, even when I asked for the branch manager he advised me that they did not have any problem of electricity the whole day.
I have called the call center again "complains" asked for the related manager, advised him with what exactly happened to me and that I am talking to him from the branch that was suppose to have a problem with electricity and that I was able to do my order and that they did not have any electricity problem the whole day.
My problem here is.
1- I could not get my service properly.
2- There was a miss communication between the call center and the branches
3- When I have arrived to the related branch, I felt that the responsible in the call center were lying on me
4- I had to leave the people at my house and to go myself get the whole order.
Make sure to find why this whole lie was raised and I was not be able to be provided with a proper service. Note, I would thank the related branch manager for his assistance, as his cashier in the branch was also under stress and was unable to fulfill my order.
My daughters and I ate dinner at KFC tonight and were very disappointed in the service and the food on the buffet,the food was old and dried up,no fresh chicken or biscuits,no forks,napkins. Every time we needed something we had to ask and it seemed to bother the employees standing around doing nothing.For 23.00 dollars i think they could have done a better job,it was not busy at all maybe 5 other people in the whole place.We will not be going back!!!
I and my family of 40 walked into your store on 4-23-13 to order a picnic valued at around $200.00 and we were totaly ignored by the staff and even the manager of the store. And yes there was only 1 customer in the store. So we left and went to chick a flick down the street. I will never eat there again and will not recomend you all.
My husband and I have lived in Ontario Oregon for the last three years, we recently visited the KFC there and were very dissatisfied with the Customer Service we recieved there. First of all I told one of the employees that the ice machine was broken, and he just blew me off, so I went back to the table to get my husband to try and get it to work, but he couldn't do anymore than I could with the machine. So to some up everything, we were unhappy when we left the resturant, and have Know plans to revisit. I think you need to revisit training employees, as they really don't understand how to treat their customers.
On 26/02/2013 i went to my local KFC in swindon, as i was waiting for my order some guy walked in complaining about mould on one of the buns to his mini fillet so decided to check mine in the shop only to find i had exactly the same problem, i walked back to the counter to complain, all i got was a grin, he then took the burger and bought another one out to me, i had no apology from anyone in the shop, i am absolutely disgusted with not only the food but the way i was treated as a paying customer!
I will wait for a reply back and if nothing gets done about it i will take it further!
I never had a good experience everytime i go to KFC, the first experience i had that really pissed me off , i was given an uncooked chicken at the drive thru in one of the store in prince albert, sk (near days inn) We complained about it the next time we visited thier store but staff there they just listened & didn't do any action nor apologized. Today, may 5th 2013 12:40nn we happened to drop by again at kfc idlewyd dr in saskatoon for lunch, i didn't know that if you order a chicken meal they always cook a thigh & drumstick part but i wanted to have 2thighs so i asked if its possible to have it changed, the staff incharge in food prep sounds so rude, i just left the counter & didn't bother to get her name since i don't want my holiday ruined because of her but i can't let this experience pass without complaining. To kfc management, you should train your staff in giving your customers the excellent customer service we deserve, i have been a customer service oriented person for 8 years & i tell you customer service really matters.
I went to KFC just about 30min before. Yesterday i had received a coupon from KFC Saying get $2 off from your next combo meal or 2,3,4 piece chicken meal at KFC. The girl there refused to give me $2 off i'm pretty sure she did not understood what the coupon said. People working for KFC do not even know how to speak English properly i mean this is about our food they should hire people who understand English she said No that does not include combo even tho it said combo meal. i was going to tell her to call someone else but because there was a line behind me i was like what ever and i dint say much i dun care about $2 off but if im going there with a coupon at least they should know there promos and what deals they have I will never ever go to KFC cashiers are rude they don't understand there own COUPONS how LAME!
I recently dined at manvers way KFC resteraunt in barnsley South Yorkshire we had to wait 15 minutes before we were served despite been the front of the que and once we had placed our order we had to wait a further 15 minutes t get our food which wasn't very warm when it was served to us due to the amount of time we had already had to wait we decided to leave the meals and go elsewhere
I placed a order for 40 pieces honey barbeque wings for my grandchildren dinner.I was pacific about the chicken wings not being spicy, when i got home and served the children they were firey hot. I called the store to complain about the order that they had gave me and I talk to the manager Jeremy and the General manager Lisa and was told that all of the wings were firey hot and they just dipped them in barbeque sauce and I no that is not true for all kentucky restaurants because I ordered some from another store a few days ago and they were perfect. The sign states honey barbeque or firey hot.I was disatisfied with the service there service.Thank you in advance .
Dear sir/Madam, I am a usual costumer of KFC. Today Morning at 11:30am I was purchased two party meal from Mangaf shop (Block :4, Kuwait Cahier name in bill Mr. Eslam hesham). And I requested to him to provide me 20 paper plate he refused to give, normally they were providing. But he replied me that now company is not allowing more than 15 paper plate. I feel very bad when he replied this way this kind of service will spoil your company goodwill and customer satisfaction
I am very disappointed as once again when we got home after purchasing KFC we were not given all our order and hear we got was incorrect. We ordered a family pack with one burger to have just chicken only and also a snack pack. When we got home there was no snack pack and no plain burger. This was very upsetting as that meant my son had no dinner and the grandchildren had to have a few chips in bread. It's is not the first time it has happened but I just couldn't be bothered to complain.
This time I have had enough as we got charged for what we ordered but did not get what we wanted. We have KFC every week so we are good and regular customers who are not satisfied with this service. While I understand it gets busy, I would think that one thing they would do before giving you the order was check it was all there. I look forward to your response. It was purchased at gunghalin store canberra.
We went to KFC in Moreno Valley (Heacock), CA ordered meals for family get together. I do understand that there are customers, but had to wait extra half an hour since the first meals were ready for takeout and forgot about the other meals, so they asked us for another half hour so they can get the rest of the orders which was not even ready but they had to cook. We were very patient and decided that we will wait for the other rest of the meals.
They eventually finished and handed our meals and did not apologise for the delay. We didn't mind at all since i and the rest of the family grew up eating Colonel Sanders as Finger lickin' Good. This time i noticed that the chicken wasn't cooked well and the spices on it was not the same taste as it usually is. I was very disappointed. This is not how the Colonel satisfied their customers. Please give me some suggestions on how this type of problem could be corrected and never happens again. I still love KFC, but i kind of got grossed out by the chicken and made me very giddish to buy or eat chicken for a while. I would be very happy to have a resolution to my question and thank you for your time and patience. God Bless.
Today, November 2, 2012, I went to KFC store #549 in Puerto Rico at 3:44pm to be precise. There is an advertising about a bucket of crispy chicken. So I went and ordered it. I was told I would have to wait 14 minutes for the chicken to which I agreed. I asked the lady taking the order (drive thru) that I would like to choose my chicken pieces to which she said that the crispy chicken only comes in thigh and legs . To my surprise because I've had it before. Nonetheless this is not what the advertisment indicates as it pictures chicken breast, wings, etc. So I decided to ordere indivual meals, which was not my intention. Once I get to the window, I pay and the lady hands me my drinks. I ask her for a drink tray (for three drinks) and she said they didn't have. So here we are struggling with the drinks so they won't spill in the car. Then she hands me my order and I'm still struggling with the drinks. Another female employee comes to the window and starts calling and saying: "here is the rest of your order lady" and kept calling lady, lady. I look up securing the last drink and as I did she threw the rest of my order on the counter and walked away. This is not how I expect to be treated while ordering and buying food. Needless to say, if a piece of chicken it's not part of the promotion then why isn't stated on the advertisment. I'm really disappointed at the service and advertising which seems to be inacurrate.
Good day,
Lats Night 20 December 2012 18:55. I phoned to place an order with KFC Brakpan. At 20:00 still no delivery i tried and phone them on the same number (011 740 7221) i used to place my order and then it kept on saying call failed. I then contacted the call centre which gave me another number (011 740 9530) which also when i phoned kept on saying call failed. I contacted the call centre 3 times and they said they will try and get hold of them but still no one came back to me. At 20:42 my food arrved almost 2 hours later and only to discover they did not give me everythin i ordered!!
I had the worst fast food experience ever @ KFC located at 2834 Boyer Street in Charlotte N.c 28208 704-697-8002. I went through drive-thru because for some reason the lobby doors were locked before 10p.m,, I placed my order which was two number one combos one with a mountain dew for the drink the other with Pepsi. I also asked for one of the combos to have a side of mac and cheese and the other to have a side of potato wedges. in addition i asked for an extra side of wedges and an extra side of mac and cheese.
After placing my order i had to repeat everything because the cashier obviously did not hear my order. The cashier told me my total was $14.29, once i got to the window i gave the cashier a $5 bill nine $1 bills and 30 cent. the cashier was so busy trying to take the next customers order that he did not give me a receipt nor did he give me my $0.03 in change and i did not see him put the money that i gave him in the cash drawer.
I was asked to pull up to the next window by the cashier (kendall) and once there i was asked what my order was because kendall obviously had not rung it up. Taking up to much time at the window the manager quickly approached, he said that the order was not on the screen and asked did I have my receipt. I told him that kendall did not give me a receipt nor did he give me change. Kendall argued back and forth that he did which i thought was very unprofessional so instead of them just fixing the order i asked for a refund.
Who would want to eat from a restaurant that has given them bad customer service? The manager then asked for me to pull up to the lobby door so that he could count down kendalls cash drawer. I waited for about 10-15 mins and no one came out so i drove back around through the drive-thru. The manager came to the window and told me that kendalls drawer was correct and that they had a no-refund policy so he could not give me my money back all he could do was give me his managers card with information on it regarding how to make a complaint.
I was at KFC and was trying to use a coupon that was in the post bulletin and they would not honor it. I said it was in the paper and that is false advertising when they give a coupon and won't let me use it. They woould no t.. I bought the food anyway but do not think it is right to get cou[pons to get people to the store and then they refuse it...
The buffet was absolutely disgusting and disappointing... we had to ask for new food to be put on the buffet... we had to ask for more plates even though there was workers standing there looking at us and ignoring us... we had questions and we had to just wait as they stood there looking at us like we were not there... it was truly the worst trip to KFC ever and if it weren’t for Jeremy (y’all need more Jeremy’s in your store, here in Duncan, Oklahoma... below find pics of the way we found the buffet
Purchased a 10 piece bargain bucket this evening but when got home we had only been given 8 !
My order was wrong and I called back to correct it and she told me that she gave my order to the wrong customer and would not replace my chicken. I ordered grilled waiting 18 extra minutes for that and Mac and cheese and potato wedges that I didn’t get
We were traveling from Wilmington, DE, and stopped at your KFC in Milford, DE. When we arrived my Husband ordered your Pot Pie, did not have any, and this is the second tme we stopped that they did not have your Pot Pie. Then I ordered original 2 piece dinner and he ordered the same. Again, they said we only have one so he said for me to have it and he ordered 2 pieces meal crispy. They had no bisquits, and gave us dinner rolls. Then my Husband had to go to the rest room. When he came out, the said it was absolutely filthy and stunk! When he went to get our sodas, he said area you could tell had not been cleaned all day. Needlesstosay, we will not stop at that KFC again unless things change. We hate complaining but we think you should check out the Milford KFC. There is no sense to this at all!
The Westlake location you guys are slammed at 6:50 and you only have two people working two older ladies working they're doing their best and then you had a Cook walkout .. you've lost a lot of business today because you were cheap I'm not having more people there on a Friday night ridiculous
Ticket # KFC 4-30 2019
I am sending this email to voice a complaint about substandard service I received at your Kinston NC location, ticket # 4149
Restaurant #E080059 1613 West Vernon Avenue Kinston NC 28501.
I entered your store at about 8: 30 pm and I ordered 2 - 20 pc hot wings with coupon ,2 potpies with coupon ,1 large mash potatoes with gravy and 4 individual potato wedges.
The cashier (name on the receipt is Alicia) called the order to the back as 20 pc hot wings and the rest of my order. I told her I ordered 2 20 pc hot wings ,she said I know you will get 2 separate boxes of 20 I said okay.
My order came ,I thanked the cashier and left to go home and enjoy me and the families meal. Once I got home I saw I only had 1 -20 pc hot wings and 1 individual potato wedges.
I returned to the store and told the cashier my order was short, she called the manager and asked the manager if she knew how to pull up the receipts on the cash register. The manager said she didn’t have time for that as it was near closing time.
The cashier pulled up the info and printed out a duplicate receipt because I hadn’t received a receipt from my original visit, the cashier was saying I am not going to pay for your food I have to pay my light bill, I told her I have already paid for it.
She then explained that if there is a discrepancy in an order she has to pay for it. The manager then told her to go in the office and shut her mouth she still replied I am not going to pay for his food.
The manager then looked at the duplicate receipt and pointed out where the cashier had only charged me for 1 -20 pc hot wing.
I told her I was led to believe I had paid for the full order and it wasn’t my fault the cashier messed up the order ,the manager said all she could do was give me my 3 individual potato wedges. I said ok and she said they will be ready in a few minutes, we want to make sure they are good and hot for you. I told her you know what you keep them because somebody will probably spit in them and left.
My complaint is that I feel as a valued customer I should have been treated better and probably been “comped” the 20 piece hot wings and your staff needs better training on how to handle a botched order.
I must say your manager handled the situation pretty well, it was the cashier that flew off the handle.
My contact info is
Jimmy Edwards
Email- zip316j2ya@yahoo.com
I tried odering my meal on the phone and said I will come pick it up , garankuwa kfc said they do not take oders on the phone I hv to come and que , and we at the same centre so they said they do not deliver around the centre also, since I was on lunch I wanted to oder telephonically to avoid the long que .
Went to KFC on south state street in Westerville ohio on May first about 7:00pm. There were three people ahead of us. No one looked over or said anything. We waited about five minutes,then asked another grumpy customer how long he had been waiting. He said he had ordered about ten minutes ago. Did not seem like there were enough people working tonight. We were not acknowledged and we overheard one employee say something about they (us) would just have to wait. Also, we took down the managers number on the plaque on the wall, it was no longer working. Not much of a guarantee. Just thought you should know. P.S Arbeys was very good.
Greetings
I am contacting y’all due to
Terrible tasting food yesterday April 30th I purchased 24 dollars of food from a kfc on Monroe st in Jackson Michigan and I did not get a receipt the food was absolutely horrible I ordered a bucket and potato wedges and mashed potatoes and coleslaw
And coleslaw the chicken was extra Crispy and it had a nasty taste the biscuits were stale these folks served food that was unacceptable and with no receipt I was asked by the manager he couldn’t do anything till I brought the food back I live over 20 miles from Jackson so goin back is not an option or I would have so I am deeply disappointed over the food I purchased and offered no solution and I have been a customer for over 45 yrs and not ever been disappointed so I pray that corporate will rectify this matter in an expediant manner or I will not ever patronize kfc ever again and tell others about your service and thank you for your expediant response
Respectfully
Sharon McManus
went thru drive thru...placed order....total given was 3 dollars more than order total....told girl at window....the manager got involved....itried to tell her what had happened....I was supposed to have gotten the 4 free desert bisquits w/order.... the manager then told me to get the free biscuits, I had to spend 25 for a different bucket meal....I finally got mad and said I would be talking to corporate about it....the manager treated me like trash
This is the second time I’ve been to the KFC DY6, 7AP and I have to say how disappointed I am with the service and after repeating my order twice and spending £35.00 on food to drive a mile and half home to find all the chips are missing and no dips £18.99 for chicken strips.. 74 calls and still can’t through because the phone is of the hook. 20mins to get served at the drive in, to get a women on the intercom who couldn’t speak English clearly, so your repeating yourself 3 times or was it that intercom isn’t working that good.. then to drive round to find a young lad so busy it a-shame.. I felt that angry about the money I had spend and I hadn’t got enough food to feed the family and to take the phone of the hook it’s a disgrace order number 4115
Receipt code 134340430194115
Time 6.25pm. Where is the management in that place because it was like a construction site with the service and the best thing is inside was quiet empty. I’m not one to complain but I feel robbed of what should of been a nice treat for the family, after work a hard days work turn into stressful evening constantly trying to phone the shop
I was at the store on roan street in Johnson city Tenn and got the buffet bar. It seems like that they was more interested in the drive though than the buffet bar. It was just bout out of every thing. I told them bout it. They said they just put everything out real hateful. I said you couldn't have because everything gone.
I have been going to kfc for 50 years and have had a few problems in the past but nothing serious enough to sendin a written complaint, last nite was different. I went through the drive thru and got a $20.00 fill up. Upon getting home and opening the bucket there was only 7 pcs, there were 4 small wings, 2 small legs and about a half breast. I took it back, set it on the counter and asked “what do you think about this ? “ they gave me another bucket. We dished up our plates,
The coleslaw was really watery, as it was the last time as well. Probably the most disturbing of all was that the chicken didn’t taste at all like kfc has always tasted. I realize that kfc is a franchise which makes me suspect that possibly the coleslaw is being watered and they have skimped on the chicken spicing. Bad news for the quality, reputation and business of providing a quality product to your customers. Which affects your bottom line.
Respectfully, Wayne Meek
Transaction 4295, Rhuddlan, North Wales, Sat 27th April, items missing, Reg beans, large fries, fries cold. No one answering phone.
Same thing on a previous visit here but told on that occasion I reported it too late.
Thank you.
Yesterday, I decided I was not real hungry so I went to your KFC about 4:15 to take home a drink and a chicken sandwich as I had to be in our clubhouse for bingo at 5:30. I knew I should have opened and checked as the chicken was so hard all around the edge as it probably was in the sham for two hours. Also it was on a small bun like they use for hamburgers. Disgusting will never go in there again. The address is 1641 N.W. St. Lucie West Blvd. Port St. Lucie, Florida. About 4 or 5 years ago I complained to you about the soda machine. When you walked up to it smelled rancid and then there was a dirty rag laying there they used to wipe around it. I could not stand the smell so I asked the girl to fill my drink from the drive-thru. I live in an adult community 1 mile from this KFC and many seniors will not go there because it is not very clean. Being the former owner of a fast food in Ft Lauderdale, Florida our place was so clean you could eat off the floor. One more complaint - they never adjust the soda machine as the sodas are usually flat in taste. Thank You!
Crownhill Retail Park, 227 Tavistock Rd, Plymouth, PL6 5US Once again visited this branch and yet again ice cream machine broken this has been the case over the last few years chips too were cold also common problem with several different branches I have used
the Zinger Tower We had was more representative of a bungalow than a tower this is a shame as we really used to enjoy using KFC
Regards Rob
Appalling customer service, in drive through girl asked me for payment without a please or even a thank you. No manners at all, her face said it all very unfriendly. Rude and impolite
Came in and asked for a BARBECUE all star meal. Came out with a SPICY one
order not right, tried to call store, nobody answered
No stars!! My 88 year old father went to your location on Foothills Blvd in Roseville, CA. He ordered two of your specials on Mondays...chicken and corn. It was dinner time 5:00 today, April 22. My Mother, 83, was in their vehicle waiting in 90 degree weather. I met them at the location and waited..and waited. One person in store eating and a couple of cars in drive through. At 5:40, still no food. Two dinner specials. The manager tells me in a bit so friendly tone they ran out of corn. It is dinner time and you run out of corn? No apology, no offer of a free drink to my Dad. Nothing. The guy at the register was polite and apologetic but your Manager could care less. Shame on him. Very dissatisfied customer! I worked fast food and we always were ready for the dinner crowd. Hire some staff that anticipates a dinner crowd. Really shouldn’t be that difficult of a situation?
I recently visited your franchise in Barrack street in Perth, Scotland for a take away meal and to say I was disappointed would be an understatement. There was nothing about the meal I could say anything good about. The chicken looked as if it had been sitting in the heater for some time, it was not fresh. The fries were untrimmed and were covered in “eyes “, limp and soggy. The sides, beans were dried out and inedible and the gravy cold.
I am disappointed with the standards of this franchise as they have been going downhill for some time. The last time I visited no cleaning had been done and the tables were un bussed. Three tables being used on a public holiday, late afternoon?? That should tell you something. I don’t make many complaints but this, I feel requires some attention.
On 4-11-2019 ticket 33081 RESTAURANT #F036007 5321 Salem Ave Trotwood Ohio 45426 @ 4:38pm cashier Kendra I ordered a 4pc meal coleslaw and pot wedges biscuit $7.38 plus A la carter 3 EC tenders for $4.49 got home and the only things was in the bag was the 4pc meal called KFC and spoke to a lady which stated her name was Cheri@5:08pm she asked me if I could come back I stated I couldn't can you come back tomorrow I will be in the store until 3pm I stated I couldn't will not be off work until 4pm then you took my name and address and stated I will send you a coupon to get your tenders that was on 4-11-2019 as of today 4-19-19 I have not received the coupon it must be on a slow boat from china lol I would either like a refund or a coupon to get my tenders. Thanks Denise Shannon 9 Burchwood Street Trotwood, Ohio 45425 9378540197
my husband stopped by lebanon kfc yesterday. we always get the large family box with fixings the bowel of mac and cheese and potatoes didnt have enough for 3 people much less 6 people. the chicken wasnt as good either . whats going on? i really like to get it to go couple times a month last few times going down.
First off I need to say that I use this KFC branch and always get great service even on this exchange. I was using the new drive thru in kailua kona restaurant # H730292. So i get to the pay window and get the great friendly service I was used to. Drive away and take a drink and it turns out it was Diet Pepsi instead of regular Pepsi. in all fairness the receipt said dt. pepsi but that is not what i ordered and never would. When I get close to home I just poured it out on the road to my house and thought nothing of it. I get home and my wife is all excited because we have an 8 piece bucket which we get two meals out of. The only thing she eats our the breast and I feast on the rest. Guess what I open the box and there were 4 drum sticks and 4 thighs. That did not go over very well but we made due that night but ended up throwing away 2 drum sticks and 2 thighs. Basically I feel that I was cheated out of half my meal because I know if i ordered that same bucket with all white it would be more anyway it will probably be a long time before my wife says maybe we should go out and get some kfc.
Aloha, Michael Dunne
Hi,
I have visited Mercato Mall KFC Dubai Deira and swiped the card, Cash has been deducted in my card and I haven't placed any orders. The card is been swiped but no receipt was given at that time. Hereby attaching the card statement picture for your information.
I’ve never complained to a company but feel compelled to ... I’ve just tried kfc Denton rock for the second time they had no chicken after queuing for 20 mins,went failsworth rude staff and freezing inedible food not to mention wrong order KFC gorton is a no go because it’s filthy Ashton moss can’t seem to smile and staff don’t want to be there??? I absolutely love kfc what a brand but total miss management at restaurant level is ruining it
Winchester & Hackcross location on 4-15-19 at 845pm the crew taking drive thru orders are rude with nasty attitude they rush you to order and still don’t get it right. I will not be returning to this location it’s ridiculous to have 5 people working and no one can be courteous. The manager was worse than the employees and is a liar. The manager was a Short blk lady with arm tats a bad attitude and a nasty uniform.
So the KFC in Remington had no white meat chicken in their store at 7:45 last night. The worker tried to give me a thigh. When I brought it back she said she gave me a breast. The worker in front of the manager asked if I was on drugs and someone needed to call the police. I asked the manager if she lets her people talk like this to customers, and she just looks at me. Showed the manager my thigh and she says sorry sometimes people get the chicken mixed up. Lied to by two people who don’t care.
Submitting this for a brother at church. Has been going through a huge battle fighting cancer. He would never file this complaint, so I am doing it for him. His name is Mark Sipkema As a matter of fact, he just had his port removed today. He is a manager of Panera Bread in Greenwood, IN
I have visited the KFC/taco bell in somersworth nh and that place was so dirty as well as it took over a hlf hr to get my food than b4 we left my 5 yr old son had to go to the bathroom and we waited for over 20 minutes cuz they was someone in it so we waited a couple more minutes and a blondes headed assistance manager walked out with I believe is a crew member cuz he had a black shirt on I believe his name tag said Marc it’s very sad when u go to a family restaurant and u have to see this stuff happening I don’t believe that a manager an crew should b in the bathroom together they was in there for some time as well as some manager Darren I believe his name tag said was handed packs of cigarettes out to certain customers I feel that they maybe something weird going on in this place from what I saw I will never go back and will b sure to tell everyone that I know not to go there this is not a good family restaurant to bring your kids nor a family to I know as a crew member working at another fast food that this behavior is not exceptable the way them three was acting and 2 of which keeps touching each other I believe it’s a store policy that managers and crews are not supposed to be dating each other especially on each other’s shifts I have mentioned something to another manager and he said there’s nothing he could do about it as I heard him walking off telling another crew who’s name was tasha the customers should mind their fucking business I don’t believe any customer should b treated or talked about like the way this crew does at this store so unexceptable behavior something needs to be done
My mum bought myself and my family a KFC last night (Sunday 14th April 2019) from your Portadown branch. We went round the drive through about 5.25pm because my mum was in a rush as she was heading away once she bought us our food and dropped us home. We ordered our food (6 piece family feast bucket I think it was called) and we must have sat a good 10-15mins in the drive through after placing the order, we then got to the window and paid to then be told to park over by the fence - where cars exit the carpark - an wait for our food. The lady before us, plus 4 cars behind us also had to park to the side and back up in the carpark. Nobody was told what the hold up was or what we waited for. About 3 cars actually went and didn’t even pay/wait for their food. We must have waited about another 20mins on the side for our food to come, my mum almost had her car hit a few times by cars exiting the restaurant car park because of where they made us park. Eventually then they brought our food out with no apology for the wait or anything (still unaware to why we waited so long) and we literally got to The Bann Bridge in Portadown towards town (not even 5minutes after getting our food) and I wondered why my legs/lower stomach etc was burning (I’m due a baby any day now so being heavily pregnant I was scared to what was wrong) I lifted the bucket off my knee where I’d set it thinking it was just very hot to find my jeans plastered in grease and my white T-shirt too, all brand new clothes. Not only covered in grease but also the red dye from the bucket had also ran through to my jeans and top, these which I only bought new recently as I needed new clothes to fit me being pregnant. It was also all over my mums new car seat where I was sitting. I had to place in on her passenger side floor and it left her carpets in a mess too. I have pictures to attach, my phone can also provide dates/times and where photos where taken if need be. I’m a very big fan of KFC, I could go anywhere and kfc would be my first choice but I’m very disappointed with this deeply, ill be even more disappointed if my clothes are now ruined as when I took them off last night I had to shower as the grease was stuck to me it was that thick through my clothes!
Our WiFi was down last night so that’s why I’m only getting my email across now to you.
First I would like to start by saying I do not and I repeat do not complain unless it is a bad situation. I have been a KFC customer for over 50 years. I even worked for KFC when I was in high school. I went to the KFC in Waukesha Wisconsin on April 14th and ordered the $20 Bucket Special. I was prepared to pay for it but when I was told my total would be $25.56 I questioned the young cashier and stated it should only be about $21.05 with the tax. He said he would check with his manager and he came back and said the $25.05 was correct. The only item I ordered was the bucket of chicken. I then asked to speak to the manager and he came out and asked if I wanted the original or crispy. I answered with crispy. He input the order in again and my total came out to be $21.02 which I figured to be correct including the tax. When we arrived home my wife took out the chicken it was original not the crispy as ordered. Not only that but we were shorted 1 chicken breast which is the only chicken my wife will eat. Here comes the good part, the dinner rolls were so hard we could not eat them. Needless to say this was a very bad experience with KFC. We live about 15 miles from the this KFC so it is not easy or convenient to take this order back. We are extremely disappointed with KFC as we have had issues with you in the past and thus I am finally sending in a complaint in frustration. I'm sure this won't go any further but KFC must do something to improve it's service. If not, I'm sure you will be losing a lot of long time customers. Thank you! A long time (frustrated) customer.
Went to the KFC in Glenwood Springs and this is my third time there and they have no chicken we were there at 815 pm to get food. They had a lot of people coming in and the girl locked the doors!! We left with no food
Orderd before , food was cold , paid for gravy overall not a nice meal
Today I ordered a number 9, I paid I was told to pull up I waited 10 minutes when I received my food it was badly burnt, pictures below. This is a constant problem with the KFC on portage road in South Bend, Indiana they don’t give you receipts they make it hard to bring your order back the service is completely horrible the presentation of the food as you’ll see in the picture is not appealing.
First of all,I love KFC.I was over whelmed that they finally built one closer to my home. Payson,Utah. It is still 40 miles away,but the ride is so worth it! But,I have been there 6 times since they opened and I can honestly say been so disappointed, all but one time. The chicken,usually reddish pink in the middle, or so over coojed. But I have always thought, they are learning and soon it will be perfect.Yesterday,I sent my husband up to pick up some chicken,we were having friends over. He ordered the 12 piece meal,half crispy,half original. And of course he always orders his hot wings to eat on The way home,which he waited a extra 10 minutes to get! They then handed him his meal,and away he went. Our friends would arrive soon,so I thought I best warm up my chicken. To my surprise I had 4 crispy ,thigh,wing,drumstick,and breast. That was it. I did receive the 8 biscuits,2 coleslaw and potatoes and gravy. I do realize my Hubble should of noticed,especially by the amount of sacks,but he didnt. So our friends came,and we each got one piece of chicken.But,too make matters worse, a long black hair appeared in our potatoes. Nothing,and I mean nothing makes me sicker. Well, I am so dissapointed. I do realize this place is new,but I really think it would be worth it to drive to Spanish Fork. I feel we should be fully reimbursed,plus I should add the gas mileage,about 75 miles round trip!!!! Please take this into consideration. I do love KFC. I have enclosed a picture of the hair in the potatoes! Also NO receipt was given Thank you....Maureen
3922 San Jeronimo Ct
Anchorage, AK 99508
United States
First off, i really loved KFC until i had so many bad experiences here at the location above. I let it go a couple times but today, whoever i spoke to was just rude over the phone. I ordered an 8 piece meal (all dark) knew i had to pay more mind u. Also a #16 large lemonade. Wasn’t given a receipt when given my card back. Got back home, 10 min drive. Found out that it wasn’t all dark so i called to get the price on the items. Was given the wrong price which didn’t add up to what i saw charged to my card. This guy also said “no, it’s all dark. I know, I’m the one that packed it” i told him it wasn’t and he proceeded to say i was wrong. All i said was i wanted to make sure i wasn’t charged extra for all dark, he said it’s the same price -___- it’s not adding up. At this point, I’m not going to let someone be rude to me like that so i drove there. Brought it all back and asked for the manager. Older lady, i didn’t see her name. It says Williams, Chanta on the Manuel receipt she made for me. She saw that it was not All dark and said she will make me another, i just wanted my money back but she refused. I didn’t realize that. Now the rest of the food is cold since she only replaced the chicken. Great...asked to have the receipt printed for me but they couldn’t find it. As she came back she said i wasn’t charged for All dark!!! That was all i wanted to know when i called but your employee gave me the wrong price and was being rude on the phone. I got no apology, sometimes a sorry goes along way especially when the order was done incorrectly. I had no problem paying the difference to get what i wanted so i did not like that they made me feel like I’m in the wrong. Customer service is horrible. Oh and to top it off, as i was waiting..they said i got the wrong order that’s why..still no apology.
I was on the internet for the KFC menu. I noticed the chicken wings were priced at 10 for $5.49. When I visited the KFC business in Neptune New Jersey they wanted to charge me $1.50 for each wing. They would not honor the price I told them was on the internet.
Third time in six weeks I’ve been to middlebrook store and not got what I paid for. Go through the drive through and drive away with either the wrong meal or something missing. Last night they left some out and I was walking in and out. Trouble is the queue is that long you can’t be bothered going back. I reckon they just guess what they put in and send you away with it. Never again
NO COMPLAINT!!
We are so excited to have KFC back in Weatherford, TX
If I had been faster picking up my phone you would have a perfect flying Angel over your new Weatherford, store.
Can't wait for the opening..
Thanks
Nadeen Murphree
I spoke with a fellow in India already, but I'll report this in writing also. On 4/8/19 around 3:00 pm I went into the KFC on highway 53 in lower lake ca. the place was FILTHY. I know sometime you can get busy and don't get a chance to sweep, but this is way beyond a simple sweeping. The place not only had trash all over in the restaurant and behind the counter and kitchen area, the seats in the booths were ragged and the floors looked as if they haden't been scrubbed in a long time, this was the worst chain store I've ever seen. I wouldn't take time to inform you of this, it's a first time for me, but if the health dept. see's what I saw they might shut this dirty place down. I know I'll never eat there again. I've been in many restaurants I was in the bread and the coffee business before I started buying self storage facilities.
Very slow ! Not enough staff on service counter ! After getting served I waited in line ,as I was handed my mega box I was then told they had run out of gravy ! Had to have more chips instead . The chicken wings were over cooked ! The chips were over cooked ! The piece of chicken was o.k ! Terrible ! I actually now 30 mins later feel sick ! Very upsetting . Don’t think I can go to kfc again.
Every time I come to the McKinney location on 2030 west university drive my large order is either missing breast or has thighs instead of breast. Just ordered a 12 pc today and I knew to look before leaving and sure enough 10 pcs and shorted 2 breasts. This is the third time in the past 2 months.
My wife and I had not eaten your chicken for months. We had a sudden hunger for it and thought we would treat ourselves to a really special treat. Being both retired 25.00 dollars was a big expense But we fiquered we deserved a treat. We stopped into our Kentuky chicken outlet and ordered two 4 piece meals to go. When we got home, we were really disappointed, out of the eight pieces of both meals we had two pieces of freshly fried chicken . and six pieces of chicken that must have been fried two or three times over. It tasted very greasy and the batter was very hard. .The chicken was also very dry. My urge for your chicken was really disappointing
I haven’t had KFC for over 5 years since the store in Bloomington was bought by Popeyes. I was hungry! I bought a dinner and asked for hot sauce, butter, honey and utensils.
None of the above! Picnic was spoiled! Not even a napkin!
Hello I recently bought a kfc at the Exeter city centre and it was well bad, the chips were hard and stodgy the chicken was pink and underdone and worst of all the staff was rude and when I requested to complain they told me to go do one so I want compensation please because that is not on especially when my other half and 1 year old baby was there who was made unrested by the staffs rudeness
We are very disgruntled with our local KFC on Salem Road in Conyers, GA. We wanted to substitute for the mashed potatoes and gravy on the $20 fill-up and we were told that was not allowed..We were treating our 88 year old friend and my husband argued with them for five minutes to allow us to get cole slaw or cole slaw and beans for instance to replace the mashed potatoes and gravy which we hate. They would not allow it so we were forced to get a $5 fill-up and then we could substitute for the mashed potatoes and gravy..this makes no sense!! Not happy with our experience and will never go back to this restaurant!
I was just inside your KFC store in Hazlet NJ (airport plaza) around 8:15 pm and I had asked for 2 extra crispy breast the person behind the counter told me that he did not have any.... then as I was leaving the store he then said wait I have 1 I had asked what time do you close he stated 11:00 pm. So why wouldn’t you make more extra crispy them. This is why this KFC location sucks, very poor customer service
Hello
I have just walked into kfc in Ruddlan off wales, to be honest it was a hoke, first thing that hit me was the smell, then my feet sticking to the floor, the amount of waste on tables and the floor was disgusting, looking over the counter and through to the kitchen looked the same in there, I asked if anybody was responsible for keeping it clean to witch I was answered with,,, good bye,,, disgusting attitude, will never enter a kfc again.
I was asked to wait for food. I only order one zinger box meal. When I tried to eat it, it was like rubber and over cooked and it was also cold. Total disappointment. As if just worked a 14 hour shift. And is called in on my way home from work.
I ordered a value meal and what was suppose to come in it did not. I don’t know who’s order they gave me but I called the store and was suppose to send me out coupons and I never received them. Poor choice of customer service!
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