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Google

1.0
327 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Complaints

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Alec Heesacker

Feb 27, 2024

They should have not installed Android 13 on my Oneplus 8T without my User Consent!

I want to go back to Android 12, since they have made my Oneplus useless!

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DDurham

Jan 9, 2024

The WORST customer service ever!

No matter what I do, I cannot get any help from the "overseas" support people to get my business listed on Google!

I went back and forth for over a week with this person, he just can't comprehend the English language at all!

What good is a support department if they haven't a clue what you are talking about because of the language barrier???!

Businesses in the US "need" support that understands the local language!

This right here will keep me from EVER using Google Ads for my business!

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Martyn Howells

Aug 18, 2020

Google will not listen to customer requests.

They do not value other people’s business or hard work to achieve what they have and allow one sided reviews to be posted against your business.

When requests are made to remove them they say it doesn’t violate their policies but we have never agreed to the exposure or review process or policies for our business!!

We do not want public arguments around our business and faceless citizens moments from strangers who have never Engaged with us as a business but have an option to leave public derogatory comments.

Not good Google and unfair

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alison cooper

Aug 17, 2020

i need to report 2 email addresses of scammers please

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Lynn Mantel

Aug 3, 2020

Ridiculously rich google wont refund a fixed income person $99.

99 from a forgotten and never used download of Tunein.

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DEBRA LESJAK

Jul 27, 2020

I HAVE OPERATED MY BUSINESS FOR 30 YEARS, I RECENTLY GOT DISGUSTED WITH GOOGLE FOR THE AMOUNT OF CALLS I WAS RECEIVING,NOW GOOGLE HAS ME LISTED AS PERMANENTLY CLOSED, WHICH I AM NOT, THE FUNNY THING WHEN YOU ENTER CLASSIC MEMORIALS IT COMES U P AS PERMANENTLY CLOSED, AN LIST MY COMPETITIONS BUSINESS.

I AM EXXTREMELY UPSET.

I HAVE CUSTOMERS CALLING ME ASKING WHY I AM CLOSED.

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richard bell

Jul 24, 2020

I have lost password to my Google account.

Google will not verify my identity and I cannot reset my password.

I cannot therefore access my account and am being denied access to settings and what information Google has.

I have updated my phone but not my email address which has never changed.

It is wrong that Google keeps my information yet does not give me access to my account.

I have emailed Google with my complaint yet they do not respond.

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Clifton Denton

Jul 14, 2020

I have a issue with a play card that was purchased and got download on my 8 year olds school email account.

I didn't think someone under 13 could have it.

It went to his email not the parent.

His school shut down because of covid and I've chatted with the support team about it.

I requested to speak with Joe's supervisor or someone above him and he told me i would be contacted.

But he contacted me twice by email which is insulting.

And made a comment about me needing money.

I didn't ask for money just would like to use the 55 dollar play card that is unaccessible.

I would like to file a formal complaint against him and would like information on how to pursue the matter.

Thank you.

Please read our chats

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Suchindranath S Aiyer

Jul 12, 2020

My mail to my mailing list are repeatedly bouncing.

None of the reasons given in you complaint site or in the bouncing notification are valid.

I have individually polled the recipients twice.

Please look into this.

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Peggy

Jul 2, 2020

I refuse to use your browser on my Mac, so I'm denied access to basic sites because you have monopolized most of the internet.

You aggregarate enough data on me.

This is why I refuse ot use your search engine, your assistant, Alexa, your browser.

Because its all invasive and irritating.

Sick of ya'll.

You don't own the internet, stop trying to control it.

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Ken Brummund

Jun 28, 2020

Searched for an article on my phone using Google to link and could not find it.

Found it right a way on your better competitors search engines.

Why do you censor searches?

No, I will not post the article in question because you will most likely try to get them band.

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Soham Bhattacharyya

Jun 15, 2020

I ordered a Google pixel 4 from amazon.de.

Due to an accident, the screen was broken and I sent it to Google store support for repairs.

I live in Hannover, Germany.

Store support sent me a box in which I packed the phone and sent it to a Google authorized repair center at Poland.

They wrote to me saying that the cost of repair would cross the cost of a new phone and that I had to pay a repair fee of eur 272.

51.

They said the phone would be delivered, but it was never delivered due to first by a mistake by DHL delivery person who could not find my address.

Then Google declined to contact DHL so as to make another attempt at delivery.

It has been more than a month, as of today.

Kindly get back to me.

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ben david

Jun 4, 2020

I was happy.

I have android and a Samsung.

I update last month and all of a sudden I am introduced to google assistant.

I googled how to turn this off without complaining... other than typing "turn off forever" into the app.

The app was surprisingly persisistant over a day or so before going away for some time.

Now, today she is back with a vengeance.

Everytime I use the keyboard I am subjected to a shady overlay trying to trick me to hit turn on.

Google..

I say this with the upmost respect.

Take your Google assistant and shove it where the sun don`t shine !

Thankyou for reading.

Benjamix

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Nikki williams

Jun 2, 2020

Almost a week ago my phone did a factory reset all on its own well with my phone doing that i lost my email i have tried aeveral tumes to get my account and when i get the verification i had to uae my susters email for that because i do not remember my recoveruly email i do remember my number but i no longer have that number and when i use the number and tjen it tells me to pit my name i.n amd i do it tells me my account dont exists well i have been trying for almoat a wee can i k to get help from google and nothing has happened i lost important contacts pictures i can not get back of my kids can i get help

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Justin Fortenberry

Apr 17, 2020

I had to submit a warranty claim on my Pixel 4XL that I've had for just over a month.

After sending in my phone, they sent me a replacement device.

I've had the replacement device for LESS THAN A WEEK and Google is unwilling to overnight me another phone.

They want me to send in my phone again and wait for another replacement.

This leaves me without a phone...

AGAIN.

Due to the fact that Google sent me A BAD PHONE AS A REPLACEMENT, THEY SHOULD OVERNIGHT ME A PHONE SINCE IT'S THEIR MISTAKE.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED.

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Robert Hallman

Apr 12, 2020

unable to find Those email addresses I have on my account to send a message to a family member

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Rc north

Mar 29, 2020

The rubber ad on front page google thanks my great grand girl o shes 9 and woanted to know and your negligence helped her Search tool or porn Very very disappointed

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David Allen

Mar 15, 2020

Google has repeated made attempts to reclaim a Google Voice number that I use for my business.

Granted it is a number that does not get tons of use, but it is mine and I have it listed as a contact online and on promotional materials.

In the past, I've been warned that I need to use the number within 30 days or I would loose the number.

I have always been sure to use the number as specified and been able to keep it.

In Google's latest attempt to strip me of my number I got an email saying it had to be used within 7 days!

So I ensured the number got some use so I could retain it.

However, I got an email telling me the number was no longer mine when the 7 days was up even though I did as was requested.

Google has wrongfully taken a number from me that is rightfully mine and there…

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Jude Day

Mar 15, 2020

This is the third day that I have not been able to access my gmail account.

I could not get into google complaints through google, either.

This is the message I receive: This site can’t be reached The connection was reset.

Try:

Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_RESET

I do not understand what 'The connection was reset' means.

However, I DO need my gmail account.

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Pam Treige

Jul 18, 2019

I'm only giving one start because apparently I can't give zero.

I am tired of Google sales people calling & harassing me to 'claim & verify' my business listing with them.

I have asked them multiple times to put me on a 'do not call list' which they have said they would but yet I'm still getting calls.

So I decided to listen to their pitch.

After wasting time going thru it with them I get to the end & they tell me that their is a one time fee of $599 but today only they'll wave $200 of it so it will only cost me $399.

I have no interest in Google & am not going to pay extortion money to stop them from harassing me.

So I ask the woman I'm speaking with (Nikki, key word specialist) what I have to do to stop being harassed by them.

She tells me I have to activate & pay.....

I told her…

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john louis frazier

Jul 17, 2019

I recently received a new phone from the Assurance Wireless phone company.

Google is insisting I create a Google account before I will be able to go on line.

You are preventing me from using this phone.

This is a free phone provided by the Federal Government.

Google don't have any legal authority in this matter.

You are a private company.

The Federal Government is a Public Service institution for the American People.

Please provide me with your legal certification that gives you the authority to demand customers of this Assurance Wireless company; to sign-up with Google before they are able to access the internet.

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alanhood

Jul 15, 2019

Last week my chromebook was automatically "repaired"-why?

Lost my train tickets, apple wallet blocked entry into chromebook required ols password-why???

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Linda Gasser

Jul 15, 2019

Google took me on an hour tour of southern Arizona, 50 miles out of my way, down back roads, and made me miss a very important ceremony.

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Tisha Sanker

Jul 11, 2019

First I would like to have someone that speaks ENGLISH plainly!

Last time I checked, this is AMERICA!

Now, I am and have recieved a charge on my credit card bill for services I have canceled, but STILL receive a charge monthly.

I will definitely be cancelling EVERY SINGLE SERVICE I have that has ANYTHING to do with GOOGLE!

And I WILL BE REPORTING to the Better Business Bureau about this Multi-Million Dollar Corporation that can't even hire American's to speak to customers' when this is AMERICA!!!

All I was trying to do is simply unsubscribe to the service that keep's charging my credit card every month to stop the charges.

But instead spent 45 minutes on the phone verifying my e-mail address with people that don't speak ENGLISH!

If I were to move to France,the FIRST thing I would do…

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milena livingston

Jul 11, 2019

not able to contact customer service at all !!!

It is joke! put you on hold for hours !! google took the pics of our house with people in pics and details of our properties!!!

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