AOL

We have not been able to receive or send e-mails since Saturday, October 28th. I have called AOL technical support many times and they keep saying my issue has been escalated to the MOST technical support team, but no one has called or got in touch with me since this issues arose on Saturday. My case number is 21511949. My business is 100% dependent on getting, receiving and sending e-mails, so we have lost a ton of money due to lost business. The e-mail addresses affected are:

[email protected] [email protected] [email protected]

Ross Thompson 913-544-8190

My mother is almost 70 years old, she has had AOL for almost if not more than 20 years. Within the last few years we found out she was having strokes so I began helping her, I am her daughter Shawna Holman 850 586 0718 I noticed that she was being charged from yahoo and AOL but only goes on to check her emails.

After calling multiple people who automatically told me there was nothing they could do to help us I finally reached a supervisor about a week or two ago who advised me he could refund me for 3 months of charges on his end and cancel all subscriptions my mom was signed up for, but that he would need to escalate the rest to see what final amount my mom could be refunded for , seeing as these subscriptions were being charged for several years.

I called today 8/24/2023 to find out…

Passwords don't work. Constant loops of text messages and emails to verify and temporary passwords that necer appear or are claimed to be invalid. All I wanted to do was add my email to a new phone and it put me through 5 hours of he'll and then said I tried it to many times.

Its a hammer without a handle. Too difficult to use. I have used it for 30 years and I suppose its time to move on. I called customer service and the same people who made using AOL impossible for the average user wanted me to pay them to fix it.

The way I see it they designed the system to make money from loyal users because they caused problems too difficult to solve. Thats just wrong. There are easier solutions. If its this jacked up now its just going to get worse.

All I needed beforw was my password protected…

00, only to find out it’s been available for free since 2006? What AOL doesn’t make enough money that they prey on and take money from struggling families, who use their computer to continue to work to pay bills. AOL is evil.

Uncaring, all they want is the almighty dollar they steal from innocent people.

07192023: Hello: in the "new and improved" AOL, there's no way to INSERT a photo into an email. You can ATTACH a photo to an email, but you can no longer insert a photo. What kind of nonsense is this "improvement"?

DEMANDING that the insert-a-photo function be reinstated, otherwise, after over 20 years of AOL, I will be forced to switch to another. Mrs. com

My father died and for months I have been trying to gain access to his email account to find any information that would be useful to me as administrator of his estate. I have called the customer service number about 10 times and they always tell me they will send paperwork for me to submit so that I can gain access. They never send anything.

Then I tried contacting AOL through Facebook and was given the customer service number. No one can give me any other info. I am frustrated beyond words.

Putting adverts at the top of my email inbox page. You cannot remove these intrusive unwanted adverts in the format of an email. Not good enough.

I AM LIVID ABOUT THE FORCED "NEW FORMAT" OF AOL MAIL!!!

How DARE those clowns at AOL migrate us all to a new format, without even so much as the option to stay with the Classic format!!! I echo THOUSANDS of other horrified comments from raging, loyal users, that the ONLY reason 99% of us have stuck with AOL through the years (despite the CONSTANT RIDICULE of our peers!) is because we are familiar and comfortable with the tried-and-true format!!!

This TOTALLY LAME ATTEMPT to appeal to a "trendier audience" (who will NEVER come to AOL anyway!) has left all of AOL's loyal users from decades past in the dust! Shame, shame, shame on them for not at LEAST caring enough about their veterans to give us the OPTION to retain the old format if we wanted! Way to betray us. I predict a MASS EXODUS to…

AOL charged me $30.68 I think 3 times starting March. I never had this “protection”. Please read notes the day it attempted to be installed. The computer crashed, would not show anything on the screen to allow me to contact BB Geek Squad from home. Your Cust. Serv. Rep said I’d have to take it in to Best Buy to fix. He could do nothing before transferring me to someone who could do nothing. I took it to Geek Squad. It took about 1 ½ weeks to repair. It would not allow this program if it was to function. The entire desktop was wiped clean, everything deleted and returned in a new program without, of course, your “protection".

I have Webroot. Your Rep told me many things. My e-mails had been hacked. He said he would be able to identify the hacker and cease these spam e-mails received minute…

Service isn't bad.

However your news department rates a zero. It is biased, corrupt and as a 20 year premium member, I am disgusted. Please clean up your news department and make it balanced.

I don't understand that when I'm on my computer to check my AOL mail I have to get a verification code but when I check my AOL mail on my cell phone I don't have that problem. This is very irritation and don't see the reason for this AOL mail verification code when on my computer.

Please explain to me why when I try to open my email account I have this new screen sign in ...How do I know this is not a scam did you inform user you would be changing the site this is an investigation of privacy. We live in a world that has all kinds of scam. The weird fact you keep asking for sign in when you feel it your company right to have people resign up for their emails

I orded a fridge freezer on line ..it was like a toy when it arrived ridiculous size and the old fridge freezer was supposed to be removed this was left

I would like a replacement and my old fridge removed

For the past week to 10 days I keep getting a suspicious activity error message not allowing me to log in. I have to have a code sent for me to verify my own damn account. I have called multiple times about this, and every "so called" technical support talks to me like im a kid.

I have been working on computers with the federal govt for over 25 years. I know more than your techs do. They all make it sound like its not an issue. This issue is requiring me to use 2 way authentication without me having any say in the matter.

I have been with AOL since the very beginning, and only keep it now because I have important emails saved there. I even pay for AOL, just so I can use email. AOL offers nothing else that interests me anymore.

All your security you issue I have better ones. How can I have…

Dear Madam/Sir, I signed into my AOL account this morning and opened my New Mail option. In the upper left corner under AOL Mail , there was a "Try New AOL" (or words to that effect). I hit that option and my New Mail it was completely different from the option that I've known for years.

Additionally, I was frozen; I couldn't change to another option like Saved Mail or Today On AOL. I didn't like it, but I couldn't the way to go back to what I had for years. It said "Try", not switch, so I expect a button I could hit to take me back to the AOL I've known for years.

PLEASE HELP ME and tell me how to restore my AOL. I'm an 81 year old retired Vietnam veteran that's not a "tech weenie" that has used my AOL as my primary for over maybe 25 years that really needs your assistance.

Thank you…

i have been locked out of my aol mail account for 8 days now. i have tried for 5 days to contact someone. b phone number recovery email address anyone i have had emails from in past 7 days. I have given information to them on 3 occasions and still nothing they refuse to help me.

i have missed a important vet appointment i have lost my insurance details as they are saved on my account in saved mail i have given them my phone number details everything now i am so stressed i have missed bills i am not sleeping. i am a nurse for nhs not only stress at work but his on top.

i need help from someone

I am the administrator of my brothers estate. He passed away months ago and I have been trying to stop the monthly charge to his bank account. I want a refund I will supply you with the death certificate and court papers.

I want all months May June, July August, September October November all credited. Your company is horrible. I would call and get hung up on. I can supply you anything you need his name is Robert Newman NEUMANN phone number 630-495-9054.

You can research what you’ve been charging a monthly, and I would like a credit a check back for that amount . I have an estate account that is open now.

com This has happened before and I managed to speak to Technical Team and they sorted it all out - I had been hacked and they gave me a Cisco Firewall. I have had these e mail accounts since 2002 AOL will not unblock as I did not provide enough information: They want me to list 4 e mails which I wrote more than seven days before the problem.

They want e mail address AND subject matter. If I don't have access to my e mail accounts how can I possibly provide such information?! These e mail accounts hold very important information and documents. I need access as soon as possible

The only way I found to get out of the AOL situation is to cancel the credit cards they have on file for me. Their cancellation process is a scam to keep you. Their posted information says they do not consider customer satisfaction a priority activity.

Get out while you can.

I am no longer allowed to say anything at all on AOL threads. They didn't notify me that I've been kicked off, but they won't publish a single comment of mine. It happened after I used the word "revenge" with respect to the new Republican House.

I don't think the word "revenge" is a bad word, do you? I think I've been treated quite unfairly.

Why is everything i post in your news feed being blocked? I repeated a comment someone jst posted and i got blocked and he didn't.I'm getting really ticked off, This has been going on for months now,

Can you please quit being so biased in politics? All you put on your news is what Trump has done or what a Republican has done. Please give the other side of it. I am going to have to get off of AOL if you keep this up.

People are not stupid, they can see what you do.

What genius’s came up with the plan to bury its customers with needless advertisements on their emails, then offer for $6.00/ mo to restrict it. You corporate assholes have no class and are some of the shadiest people in this business, that I have come across. Hope you can find employment when your gravy train finally runs off the track

The worse customer service I have ever experienced. I have been trying to get my account reactivated since Thursday. I have been a customer since AOL startup date... in other words a loyal customer. Needless to say you would think this would be a simple task.

I have went through the ID verification system three times and still nothing solved. After a battle today to reset the password (not reactivate the account) we are back to zero results. I have asked to speak to a supervisor who is suppose to return my call today. We will see.

I called AOL on Monday, August 8, around the 10 pm (CST) to resolve an issue for me. The rep listened and yelled at me and bullied me to order a subscription that I did not wish to purchase. I asked him to transfer me to another department.

He bullied me again and said he will not transfer me until I purchase the subscription. Is this what AOL has come to? The reps are mostly pleasant but this is not the first time I have encountered a nasty representative.

What can I do to ensure this does not happen to me again. I have been with AOL for perhaps two decades.

I am totally sick and tired of TRYING to talk to your representatives who can hardly speak English or have a TERRIBLE accent, which is impossible to understand.

I am blocked from aol because I refused to pay 15 dollars a month for premier service. Customer service is rude. There is no help. I have tried at least 50 times to get a new password a d it cannot be done.

Cit is frustrating and I need to see my email for important health and other issues. Worst service ever.

AOL has no business deactivating email accounts. I have important app info connected to my aol email only to find out it has been deactivated and I can not get it back. If I could give you 0 stars I would.

Now I am left shit out of luck.

I was not able to respond to an article on AOL because I called it misinformation. The article did have propaganda in it. We still have free speech in this country. AOL is using Chinese tactics on its users.

I’m locked out of my email and aol can’t fix it why am I paying for this

I called AOL a few weeks ago to get help because all my email was going to spam, the agent was rude and all he wanted was to sell me something, I told that on the survey I was sent. I think it was the same guy started calling me every day several times.

I finally answered and she said remember me Ginny. I never answered again. I We had to contact Geek Squad who we have a contract with about my husbands laptop. We were waiting for Geek Squad to call us back and this guy called me again and I thought he was Geek squad and I asked him and he said I'm Higher authority. 00 security .

I said I already have Geek Squad and he said I know. He was rude and very persistent and would not take no for an answer. I realized then he was not from Geek Squad and/or what he said higher authority.

I am…

They suck. Their agents are liars and scam artists. I called for not getting AOL to come up on a laptop computer. I am a paying customer for many many years. Got jerked around trying to get authenticated. I do not do texts.

They sent code to my other email. Did not come. Did get some lady who connected to the laptop. Said it was very slow and I needed System Mechanic. O K I said, like a dummy. She put it in and then ran it. 1857 errors.

S M would not delete them. She said I had to call S M and gave me the number. THERE ARE NO REAL PEOPLE AT S M!! All done by smoke signal and email. Another gypsy company. They, AOL is just another scam company like S M and Commiecast.

A POX on them all!!

Hello,

On your home page just below the stories there is a small window with daily videos and commercials/advertisements. Those advertisements are almost fraudulent. I have purchase several of the items from different sites that are shown. Many of these are the same company that simply change their website name. They sell items that are straight up junk compared to what they are claiming to sell. In many cases the items are counterfeit knockoffs of actual items. You really should research this and remove the adds as there have been thousands upon thousands of victims. Some simple searches will reveal this.

Thank you,

geoffrey Ogulnick

I tried to change my profile picture and when I did I pushed delete and the message came back and said I deleted my account. I tried through the help net work to get back in to no avail. So I called AOL help and was told that I would have to pay for a premium service to get my account working again.

They said my account was deleted and there’s nothing I can do about it but AOL still has the account active it’s only deleted on my end. So unless I pay a fee. I have been an aol Customer for years and this is the first problem I have had.

I cannot believe I am being charged or would be charged to use my account again. I have never heard of such a terrible customer service from any business in my life. I will never ever do business with you again

News feed is so bais and left leaning. Not news but commentary with an obvious agenda. Wish it wouldn't pop up when I look for my emails!

I complained to AOL about a disputed charge and now they want to charge more for an answer

I have been a member of AOL for more than 20 years. I had a problem resetting my password and after hours of frustration I called AOL for help. The agent was very pleasant and assured me she could help me with the reset.

95 and I would have to pay now with a credit car . I have never been charged for help in all my 20 plus membership years. I am 80 years old and that’s expensive to me. I felt I was between a rock and a hard place and had no choice.

My phone is very important to me as I depend on it daily because I am compromised health wise. I would appreciate a credit for this charge. com

My identity has been stolen through aol email I have begged aol to delete my email account and have been told it has been closed many times to find out my hacker has logged back in . The email account is being used to steal money open fraudulent accounts and cause harm to others and aol wont help and does not give a dam.

The police have told me to close the email account that is hacked AOL WONT CLOSE THE ACCOUNT. can someone help me it has been 2 years?

Why am I STILL blocked on AOL news story comment sections ?? I understand that "OPENWEB" is the sheriff in charge but I have been blocked for days and days and days. Here is the conversation (comment) that was posted by GEORGE: "I would love to see that... The Orange Pig doesn't have enough discipline to sit through Q/A... Please make it happen. I want to see him make a fool of himself again..."

My reply/comment to the above posted comment was : "Like you make you look like a fool here ?!"

Why was/is my response egregious and why am I STILL being banned. And by the way, I have responded to OPENWEB via "Feedback" and STILL have not heard one word from OPENWEB. Is this the way it works now at AOL ?!?!

I have used aol since 1976. Recent experiences are making me quit aol forever. i have a master screen name (Hscreen1) and one sub account left (aquality4u1). I tried to sign on 3 days ago to aquality4u and was told to change password but then it locked me out.

I was going to delete it and make up a new name. The first 8 reps over 3 days told me how to reset password and how long to wait for server reset etc. spent many hours on the phone.

each told me something different. the one yesterday told me to wait 24 hours and i told her that if it didnt work today (sunday) i would quit aol and ask to have the remaining names deleted. it didnt work.

the fellow today wanted me to have a subscription else he couldnt help me. WTF? I had asked to delete both remaining names. He told me i could have…

com. Yet I am getting ads in my email inbox on my cell phone. The explanation is that that is the only way to pay for this free service. If that is true would you stop charging for the service. Larry Stafford

alo needs to be neutron quit piking sides on the way you delver your news.

I found some charges on my credit card. i do not have an aol account, so not sure why i have these 6 - $5.42 charges . all im asking is for a refund for these unauthorized charges i may be reached at 917-804-6684

I have been trying to delete my account for a week because it was hacked. They have been giving me the run around and will not delete my deactivated account first . They said I have to delete all my accounts first to deactivate my primary account.

I have verfied and delete one account but they refuse to cancel and delete my account. Aol is run now by non American so call citizens.

AOL screens what sites it allows an adult to access. Shame on Biden for giving you guys immnity! Your racial and political screening would otherwise put your company in front of a Grand Jury. As well as many civil actions.

People pay for access, not your opinions!

RE: Case #15895273 Dear Support Staff: I am corresponding with you as a result of my frustration with numerous attempts to contact Technical Support to rectify an issue with sending/receiving/syncing my email on my cell phone. Below are my experiences delineated in your survey:

March 15, 2021 First call, waited 4 min repeating, "Hello" No one responded but, I could hear numerous conversations & laughter among the employees; I finally hung up and called back. Automated phone prompt wasn't working well, either. Pressed options #1 several times only, to circle back to "Hmm, didn't quite get that" and repeated options all over again. Last call, Ariane gathered & confirmed my info by stating, spelling several times first, last names, email address then, she says unable to match name with email…

I find these kinds of ads popping up in my AOL newsfeeds despicable. If AOL is supporting Donald Trump, I plan on cancelling my account. There should be no place for misinformation or lies such as this on AOL.

The Corrupt Dem Accountability Survey Democrats are Terrified. They Know That the Corruption They've Gotten Away with in Washington is About to End. Submit Your Response Before 11:59 PM. Take a closer look

Sponsored byTrump MAGA Committee ind the

This complaint is in regards to REF# 12312390/ Tech ticket #12312880. I have been a customer with AOL for over 20yrs and today was to much. After being told I had to give my credit card information by Leslie in order to speak to technical support, I never received technical help!

I spoke to five representatives(unknow Rep, Leslie-supv, May-Tech Rep, Marvin-Rep, Jessie-Supv on 7-25-20, to resolve my email issues for my business. I needed my email issue resolved , as I had an important business meeting, which the emails contained pertinent information, I needed to get into the meeting .

AOL has made me lose money behind this poor customer service! After being on hold and trying to resolve my issue over the course of three hours, I spoke to 5 people, three representatives and 2 Supv. and…

I have sent an email with screen shots, reporting a person for harassment, death threats, sexual vulgarity in AOL games. I have flagged multiple times, I no longer bother, Delphi is useless. I have been a loyal AOL paying customer for over 20 years, and have not even been given a response. I am very disappointed in your service and lack of response. I sent you an email on my [email protected] screen name. I do not use my master name of Hempy1 in games, and if you had read my email and the screenshots you would see why!!! I have enclosed a small sample of screenshots, I have dozens more.

This person operates on the screen names

bluefenn electicbanana1 (that is the spelling he uses not a typo)

Your post has been rejected. Why? Imre 1 Point 8 minutes ago President Trump is behind Biden just like he was behind Hillary in 2016. Reply Why is this post outside of your guideline? Why am I blacklisted ? I can post I love AOL and it will be rejected.

I was proud to be on "America On Line" a specially since I escaped communist ruled Hungary in December 31st 1956. Now I cant even comment on articles. Shame !