AOL Complaints Continued... (Page 2)275+ reviews added so far. Upset? Call AOL corporate: 1-800-827-6364
Downloaded aol gold two weeks ago. will not let me reply to emails. went on chat with "alice c". she imediately closed the chat box and started to do a number of things to my computer as she was not resolving the problem quickly. I brought up the text box to try and typed and she repeatedly stepped on my attempts to chat. I finally got the word "STOP" typed in and asked her what in the world is wrong with her. I then told here I still have the old version of aol on my computer thinking this my causing the problem. She typed "let me do my work" and blew me off. I had to disconnect her. I have now been waiting to talk to someone at aol for over 15 minutes and still no help. Not a happy camper with AOL Gold nor the AOL support what so ever.
I loved my old AOL. I had it for years and loved it. People always laughed because I was still using it but it was fast and easy. I loved my fav places, I love the ease of using the email. I just loved everything.
GOLD SUCKS. It is soooo slow. I hate the ads on my email...actually, I hate everything about it. Why do companies feel like they always have to change something that works perfectly? Windows XP is another example. It was by far the best version ever, but did they keep it? Or let me keep it? Oh, no, it had to go. And now my AOL is gone, too.
And I may be right behind it.
I have been an aol customer for a few years and this might be my last. My grandson has been telling me for a long time to get rid of aol, and now I think he is right. I only have 24 hours in a day, and to have to spend several hours on the phone waiting for someone to answer and finally I get someone who cannot help me, then calling back again waiting for a long period of time and then get disconnected is not the way to run a business. There was a time when aol was a valued company and I should have sold the stock instead of holding on to it and watched it go down to be practically worthless. I also should have realized at that time, to keep using the company as my internet provider was a total waste of my valuable time and money. aol gold is a total disaster, and the technicians and all those in charge of this new should be fired immediately and anyone left should go to the nearest grade school and hire 4th or 5th grade students to create a new aol system that can be accessed in a manner that has not been available for a long time.
Jerry Yaros 732-548-4317 November 1, 2017
Customer in Germany 1996-2000, since then AOL USA but now again in Germany. Desktop 9.8.2 was the best product. Pay $12.99 monthly. Must update to GOLD. Problems: Welcome Screen German language with a mix of German and English commercials. Rough 4000 stored incoming emails in approximately 50 folders; all folders are gone, hopless to find what you want. As well outgoing mail folders has disappeared, only the mails are still there. Favorites still exist, but since a few weeks I can't forward to friends; sometimes message "coming soon".
Enter AOL USA works only when I for example type AOL.com in the Goggle Browser, type my password and then I get San Diego/CAs temperatures, news and of course can download and write emails too. But, this log in without the US-Welcome Screen!
I've sent emails to AOL and chats too; their recommendation didn't work.
AOL GOLD is a nightmare and meanwhile I intend to cancel my membership ...after 21 years.
PS one star is too much, zero star would be correct!
I'm getting pretty sick of you trying to drown and down Donald Trump. You are part of a follower group it seems and you
have no idea that communism and socialism is what you will get if you lose Trump. There will be no news networks under
communism and for some reason you people can't figure that out. There will be no freedoms. Donald Trump might not be
the most likeable person there is, but he didn't need the job, the money, the fame, the experience, to apply for this job. The
majority of Americans love liberty and want a US government that provides freedom and development. You don't have to
like Trump and I'm not a fan of his character but he is the only thing keeping your family and your lifestyle continuous. If you
would please drop your anti Trump reputation and news slanted toward his destruction , it would be greatly appreciated.
One last thing...... I've been with AOL forever and I find myself avoiding admitting it at coffee sittings. Please stop?
I realize no one will probably see this!!! However if they should, I just want to say you are the most Liberal news reporters I've ever seen!!! You Never report anything Positive about our President or his family! I'm sure your whole system is Corrupt to the bone!! However, there isn't a choice of what we see on AOL.com, gives me the creeps it's so BAD!! It's "Communistic" when we don't have a" Fair" news outlet on AOL.com.!!!! YOU ALL are very Crappy, the worst !! One day, we will have a CHOICE to get off AOL!!!!!!
Since I have downloaded AOL Gold is performs erratic when logging on and is to slow to come on line. When I attempt to send an email it entry page drops multiple times. I was more satisfied with AOL 9.8.
I now have 71 emails in my spam folder from both shark tank and dr oz. There is no way of my unsubscribing. I've tried since forced into aol from Verizon (I say forced because it's the only site I could keep my username) Can you tell me why they are the only spam that I can't reach the site to unsubscribe. How can you allow this to happen and not address it. These aol complaint sites have done nothing as far as i'm concerned to help us.
today at 12:00 i i called aol for help with my account and aol customer service was unable to help with my issue so i canceled my aol account today and because they are delete the aol app in december 15th 2017 . ect and i called another day witch i don to remember they day i called but i called for help with my away message on aol on how to name them and not have to delta them and put in every day a different one each day ... can someone from this site call me at 732-713-9879 thank nick debias
For over two days now, both incoming and outgoing e-mails are sporadically not going through. I've spoken with tech support repeatedly (names & ID # s available) and only gotten a run around. Being told we know there's a problem and you'll just have to wait until we fix it is not customer service. i was promised a call back within 24-48 hours with an update; needles to say, never got one. How does one actually engage with someone, anyone who can fix the problem?
AOL's Email page is so dysfunctional that I would lose it in a second if I could find another option. I had to take it when Verizon left. I thought AOL was out of business a long time ago for treating their customers like crap? When I type in the "search box" key words i'm looking for in emails in my "in box" it takes at least 3 tries to get the list and another 3-4 tries to delete all of them completely. If I go through my "in box' a check each one that I want to move to a folder about half way into it the screen will blink and come back on with all the checks missing. the site is incredibly slow. When scrolling it stops and starts and sputters and then goes really fast.
Is AOL news from the old Huffington Post? We AOL users had a choice between the socialist left (Greek Politics in America Huf Post) and other news outlets. Why did you change that? I would estimate that there were 99 negative Trump and 3 or 4 negative HRC stories over past two weeks alone. It getting to the point the Greek Socialist point of view of the AOL news is too much to bear. AOL news is more like Pravada - constant propaganda from the left without a single dissenting view.
I totally dislike the (new) version layout of AOL I dislike clicking on every email I don't want to read! Why can't the program ask me to "click on those I wish to read"? Also now my prior Address Book, Family members, ect. are totally missing! This all happened about three weeks ago, as apparently the version was changed without my permission nor notification! As a " many years customer" I am very dissatisfied! Suddenly I could no longer connect to AOL, Century Link couldn't help me, get access, The next day there appeared a second and only AOL working Icon. I prefer the previous version and I want my address book back! I spend too much time canceling every email that I don't want to read!
Someone hacked my computer while I was using it and froze up everything. They were trying to get $150 out of me pretending to be from Microsoft Windows. I said I would not pay. There was a number that I called because I didn't think I had a choice since I was froze up. I hung up and then called AOL who told me I had been scammed but that I had to Subscribe to AOL Assist before they would fix it.That is costing me $19.99 for 10 months so I feel scammed again. I'm retired on a limited budget and don't really want this service. Said I couldn't cancel.
AOL ads are an absolute annoying condition. Every news item I am interested in makes me watch some ad or other. This is getting to such an annoyance that I may switch to another home page. Something else about AOL's Subject blocks, you use deceptive advertising when you show a persons face as a lead in to the article. But the article is about anything but that person. I have stopped watching them as they waste my time. Dumb advertising at the least.
AOL has become the worst email service in the country. My email crashes every time I to write an email. Switching to gmail immediately and will tell all my friends the same thing. Tim Armstrong and Verizon what have you done?
AOL news is very liberal and bias against the Republican Party and Donald Trump. It is obvious that AOL supports Hillary and the Democrat Party. Also they have at least 2 or 3 crazy articales on the Kardashians. What makes these people so important for so many articles? Most people could care less about the Kardashians.
I have had an issue with AOL and several Facebook pages used by our club. The issue, I can't access the F/B pages. I get a "We encountered an error.....(Exception_Access_Violation)". I called the first time and was told AOL is having an issue and will be fixed soon. A couple weeks later, I call and the Tech guy goes on my computer and does a scan check. Turns out I had some issues and the tech suggested we purchase "System Mechanic". After all of this it did work again, but just for a couple days an I got the same message.
Called later and told AOL is still working on it. Called again, the tech goes through another scan and asks where System Mechanic came from. I told him that the AOL Tech installed it. He said that was a mistake and removed it telling me he would turn this over to Cisco for doing a "Repair". This costing about $430. I told him no. We have had AOL for many years and now I don't know who to trust. We have not had issues with AOL in the past with only minor issues but this is making me question staying with AOL. I would appreciate your thoughts!
AOL headlines reveal a strong bias against Hillary Clinton and for Donald Trump. Is their news journalism or a political agenda?
A few years back I complained that in order to make comments on new articles I needed to have a Facebook account. For about eight to ten months that requirement seemed to disappear. However, it has returned again and again, I want to know why you are denying me my rights to free speech? Being a paying member of AOL should be good enough to make comments. Huffington Post, out to make another dime, has continued to be the problem. I wonder what the ACLU will say.
Why does AOL play politics? Your journalist are getting to be so left leaning it's pathetic. You pick and choose stories that support that unethical lying Queen of Corruption Hillary while picking stories that take shots at Trump. I'm an Independent and I want neutral reporting not left sheep deciding what and how I read it. Even the complaints that are posted and political in nature are nothing but left sheep whining about Trump.
Where are the stories of Hillary's unethical behaviors, stories of her deleted emails, posting of her passing out and needed to be carried off. Either hire some decent journalist or find some with a shred of ethics. 20 years a customer and I'm about to call it quits with your company. I'm not going to fund piss poor journalist that are lap dogs to the left. Find writers that stand in the middle and have no bias that can actually write about news.
Why does AOL play politics? They have a news section. At the bottom of the news there is a place to enter a comment. I like to write comments about Trump and how bad he would be as president of my country. What I notice AOL does is put a pending approval on my comment, or just deletes it. This is an issue about freedom of speech. It's not fair that AOL censored my comments and allows the most anti-Obama comments to be posted. If anything, AOL should be neutral about politics. I'm hoping that someone connected with AOL puts an end to favoring a presidential candidate. I'm also hoping that someone in our news media investigates AOL's prejudice in politics.
I object to political advertising, especially ads promoting Donald Trump. appearing on my every check of email. The fact that AOL accepts ads from a mysogynistic, racist, homophobic probable child molester is in itself horrific, but I do not want to be exposed to such a monstrous man every time i check my mail! If this does not stop promptly, I will no longer use AOL as my mail source nor any longer visit the site.
I do not appreciate getting adult offers, even in the spam! These use various offensive terms for body parts, etc. etc. I have tried reporting them to firstname.lastname@example.org, with apparently no results. Are these people ever shut down? Also, we subscribe to a listserve, IN-bird: bird sightings around Indiana. Quite a few of these go in the spam; why is that? Not all do, however. Does the spam selector ever learn what individual AOL subscribers consider spam.
I have been a paying customer since 2000, sixteen years of loyalty and this is the first major complaint I have but it is a big one. My AOL account freezes and I can't close it, or correct it, Often I have to wait ten minutes before it acknowledges this fact and notifies me that AOL is not responding. Then it tells me Microsoft is checking for the problem, restarts and it freezes again.
I have called about this seven times---a tech takes over my screen does it thing, tells me it is okay. In a few hours back to square one, freeze up, I was getting a level two tech last three times and when I called the girl said I needed a level three and she was going to connect me. I hung up and contacted HP Smart Friend Service and he took over, did his thing and we both hoped for the best.
Three days later it happens again. The problem lies with your server and definitely with your techs. What do I have to do to get a person who is well qualified to get the job done right. This constant happening is frustrating this 85 year old lady who wants to do better things with my time than call AOL to fix my problem.
I can't open any of the items shown on your web page. All I get is "Whoops" and then an error page saying an error occured while trying to open a tab. I click on the refresh tabs link and still nothing happens. The upshot of all of this, is I can't use your service if you don't perform. If there is no resolution, I must terminate your "lack of service". No news, information, etc., just email. I have to go to msn or verixzon for the information I want.
I want to complaint about Donald Trump's AOL advertisement that was on my AOL page today. September, 6, 2016. The ad resembles Hitler giving his "Heil Hitler" arm signal. I am deeply deeply offended by the ad and I am surprised you did not censor it. I tried to copy the picture to post it to Facebook so I could take a survey among my friends, but I could not copy it. I will complain to my Congressman and Senator if I see it on AOL's main page again; I consider it a hate crime.
Overall I really like AOL and have been a member since the 1990s. However something you have done recently drives me nuts. For some reason, now when I try to read one of your news stories, and I do not want to watch the video...as I scroll down the page reading a small irritating window opens and obstructs what I am trying to read. The window is so that I can see the stupid video as I read but I don't want to see the video...I am trying to read! What really makes my head explode is that there is absolutely no way to close the window. All you have to do to shut me up is put an x in the top right corner so I can close the dang window.
Also thank you for going easier on the Huffpo news. I don't mind different points of view but those guys are liberal idiots.
I am tired of being "knocked" off line by AOL constantly and many times in a matter of minutes. This must be a problem as AOL as an "apology" and reconnect message. Then as you get back on it happens again....got knocked off 5 times in a matter of 3 minutes. I am also tired of the constant advertising messages that last for 30 seconds with no option of having to tolerate. I pay a monthly fee and have for years to enjoy Internet Service provided by AOL Why should I pay for the fee to have some "junk" ad crammed down my throat for 30 seconds. Then when I get on line there is the pop up "crap" in the upper right corner that blares out with sound...at least I can click it out.
I expect an answer and after some 25 or more years with AOL am ready to do something else.
For the better part of a year I've dealt with constant disconnects and freezes but the most annoying is "AOL Not Responding." Its a rare event if I can log onto AOL without not responding and coming up not just once but five or six time in a row. Twice Ive paid service charges to insure that it wasn't Comcast's problem. This problem increased when I went to WiFi for connection since Broadband is no longer available. Is there a solution to this problem.
I would appreciate it if when reporting the news, you would be less biased on what you report. It is so annoying to read what you say about the candidates running for political office. When you are against a candidate, it is obvious by all the negative things you state about them. Just report the news and NOT your opinions. I enjoy AOL if it wasn't for your opinionated news reporting. I truly hope you will consider my criticism
Each and every day I get bombarded with anti-Trump articles when I log on to AOL. I get it AOL, you don't like Trump. OK already!! But, how about listing all the loot Hillary and Bill stole from the American taxpayer when they left the White House. It's now common knowledge they took everything that wasn't nailed down to pay off Paula Jones (850,000) and all the millions in lawyer's fees from Bill's countless bimbo eruptions. Thank God they had to return it all. For most everyone else, that would be enough to keep a close eye on any politician named Clinton but not AOL.
Hillary has lied about Benghazi, lied about her private email server, lied about being shot at in 1996 in Bosnia, supported the war in Iraq and was called out by the FBI for her reckless behavior as Secretary of State with respect to her handling of sensitive and classified material. To AOL however, Hillary is the second coming. Follow the money! Where does AOL get their funding? So much for fair and balanced reporting.
AOL is so liberal and biased in its reporting and what they choose to report or not report, I can't hardly stand it anymore. You should at least be fair, but you are so one sided and its so obvious that people all over are noticing. I am sure you are losing customers because of it. I will be one of them soon.
This is a complaint regarding the newsfeeds when I access aol.com. You are showing the USA Olympic medal winners even though they won't be shown in prime time until that night. You have done this twice with the women's gymnastics. I type in aol.com to access my email and BOOM there it is - no spoiler alert, no warning, no nothing.
Don't you have people checking comments on line? Comments seem to be getting more abusive and vulgar. I flag this stuff, but it just keeps happening. Don't you ever ban abusers from posting?
What do you mean I am not allowed to change my payment method? AOL is not a binding service nor monopoly. They provide a service at my pleasure and my option. Recently you sent me an offer to provide two free months of service if I would continue my 20+ year service. I accepted and the billing department still charged my account. When I called the clerk said that it would be one month. Just because you purchase Yahoo, I can still fire you at the drop of a hat!
And by the way, the over the top support of Clinton and the Democratic party is insulting and so biased that it smells thru the TV set. Maybe the Clinton administration will give me free AOL service to go along with my Obama telephone, my free college education and free health care.
I am a long time customer. Your news is so very biased against the Republican party it is pathetic. I am in independent voter and want a service that is not bent on attempting to brainwash me. Surely you know this is your company policy!
After three and a half hours of distress today trying to get access to my account after your technical support division screwed up my account, I was distressed to come to my account this evening and see a big picture of Hillary Clinton. If you guys are going to advertise for her, I am leaving. I am a twenty year customer. I was forced to get an upgraded account today, to access your technical experts, to fix what you technical support division did. Now i come to my account and the huge picture of clinton is a slap in the face.
Today is the anniversary of my child's death. My only child for fifteen years. I don't need more trouble today. I hope you will respond. If you are a liberal organization backing HRC I want to know. I have many friends who are on Aol and are Trump supporters. I will share your response with them. It is one thing to take advertising. But to take advertising from a political candidate and run it on your opening page, knowing full well that many of your customers may be Republicans is not only irresponsible, but is unethical as well.
My complaint is about your biased news stories. I didn't realize AOL seems to be owned by Donald Trump. I watched the Dem Convention last night and the only comments I saw on here were all negative even though I heard some amazing speeches and I got to see all of "The Donald's" nasty tweets. Now that I now you are in bed with Mr. Trump, I will be looking for another vendor after many many years.
On your website I keep on getting a Skimlinks blank page with links to other pages when I try to look at different areas referenced on your start page. I don't know who Skimlinks is and it sounds like adware - I want nothing to do with Skimlinks, is this from AOL or am I being hacked? If it is from AOL how do I stop this?
When I tried to connect on my AOL account It was denied. It gave a number to call which I did. After a 45 minute discussion on hacking, virus etc, etc it was brought up I needed a $499.99 program for my computer. When I found this out I ended the conversation on the computer, and on my phone. The "Tech Rep" still stayed on the phone, even called me up saying I needed a one time fix at so many dollars. After several scams, having my identity stolen 3 times, I am not willing to do this. Was AOL aware of this?
Have been an AOL customer for 19 years, and its service gets from bad to worse. Every month I am paying $4.99 for tech support, however, those offshore agents are difficult to understand and/or solving problems. While using my PC, I very often have been getting a message "AOL not responding", and again today, I called AOL customer service number at 800-827-6364 again, being connected to another offshore location and being told that "I am having possibly corrupt files", while PC matics' scans prove otherwise. It seems like a hassle to change all of my emails to another service.
I also like to mention that I have been getting error message that another (person in my household) is still using my PC, which is not true. It's also strange that when calling AOL repeating the first 5 letters in my screen name, that one of them has an "1" behind it, which we never had and nobody has the same screen name. There seems to be more than enough shortcomings and mistakes.
When I click on to AOL news features, videos of your news items I can not see them. Only the adds appear and play but not the news feature I requested. I don't understand. I am sure it is not my computer. Everything works fine except AOL news videos. I know you have requested that I upgrade to windows ten, but I am 62 and don't want to upgrade. I like it the way it is. Please help me on this.
I have been unable to access my email on AOL ever since I tried to establish the 2 step authentication this past Sunday. I have already spoken with 4 individuals in an attempt to have someone disable the 2 step authentication feature but as of today, Wednesday evening, that still has not happened. You would think in this day and age that my request would be an easy one to fulfill and would be done in a timely manner but not so.
In addition, the reps I have spoken with have given me erroneous information. I was told by one rep that someone would call on both my cell and home number but when I placed another call to verify that I was indeed on the list to be assisted I was told AOL only had my cell number. I gave the next individual my home number yet when someone from corporate called, he only called my cell and when I spoke with him, he said no home number was indicated!!! A rep gave me a number to escalate my complaint and when I specifically asked if I would reach someone in that department (this was Sunday evening) he assured me I would. I immediately called only to hear a recording telling me hours were Monday through Friday.
A rep also told me my issue would be resolved within 24 hours while a second rep said it would take 3-5 days to resolve. I also asked representatives if I needed to speak with the individual from corporate and was told there was no need to do so. Yet, I spent a good 20 minutes today with the corporate guy, Sam, going over a list of security questions. This happened this morning at 11:30 and it is now 9 p.m. and I still cannot access my email.
It's time for AOL to stop showing the picture of the madman who shot all those innocent people in Orlando. We all know what he looks like and what his name is.
It is obvious AOL corporate are favoring Hilary Clinton by the way they operate. It is extremely difficult to look up anything that has to do with people that are republican. I refuse to look at Hillary appearing on my screen. Besides the fact that she is ugly and dresses like a man. She lies about everything and is a crooked as they come along with her husband.
I am sick and tired of this bill of 4.99 for computer check-up. However it happened, I have spent over an one hour and half the first time going from person to person --live chat--- and another phone call. I have been with AOL for around 14 years and my monthly payment is taken from my bank account. This 4.99 bill has my 96 years deaf mom who recently passed away. And you had her credit card number and who know how. I have a family member who does computer work for a living, computer check-up. The last person I talked with was a lady named Megan and said I would not get more notices by email for this. I will be taking this further if the issue is not resolved. My mom has died never had a computer and some how you got her credit card number is wrong.
Your welcome page is an embarrassment to AOL and your longtime members like me. Today, you have Ali's death as a main story, but retain two oTher stories "admitted to hospital" and "family called". Are you that short staffed editorially that stuff like that appears so frequently!
I am a long standing customer with AOL. I always have been. My problem is not so unique but I thought I would share my experience. Yesterday on the cover page you had advertised Truth Finder. I was curious as I'm sure many were. I took the bait and signed up for $22.86 per month, thinking I would be able to check on myself and others. The site showed it came up with a lot of info on me. I then discovered that to gain access to the info that I had to upgrade for an additional charge.
The bottom line is that I cancelled the account within 15 minutes. I agreed to have the payments charged to my PayPal account. I asked for a confirmation email so that if I was charge next month I would have a back up of proof that showed my actions. While I understand that advertising dollars are very important to a companies operating expenses this program is a real scam, and I am surprised to say the least that you would set your customers up with such a SCAM! Very disappointing.
l observe that you have not posted my complaint about the new badly designed game site on AOL. I would like to lodge a second complaint on that subject. It requires me to check off a box before the site opens, and then requires me to identify myself. The games that I regularly play no longer appear where I can find them. Considering that AOL has so many delays due to glitches in your software-- articles that do not match their titles being a favorite error, ads that precede any and every news video; half-articles that require one to switch to a new page to get anything that relates to the title, thus giving you a second chance to bombard us with more ads; ads that stutter and stammer and never finish, but flip to new ads. Are you trying to drive customers away, or what?
I wanted to sigh up for computer cleaning by AOL I filled out the billing form, but could not get it to print. I called the number listed on the form to get help. I encountered, "Gabriel" the WORST customer service person I ever met. He would NOT help me, only smart mouth coming from him. I asked for his supervisor and he hung up. I called and he answered AGAIN. Said he was NOT IN US AND GLAD HE WAS NOT". Now I am afraid he will steal my credit card information. What kind of people are you hiring? I need help RIGHT NOW. I hope my credit card has not been compromised.
Twice in less than 15 minutes I wrote 2 different letters that were wiped out by aol. Both times everything in the letters was gone. The letters were replies to emails I received. In both instances no explanation as to what problem had occurred or how to recover what had been written or when or if it was safe to once again try to write. Thus, I rate aol at zero stars and your service and lack of courtesy and help STINKS.
This is not a complaint. It's more of a recommendation/suggestion. I like using the "stationery" for sending emails but it has never, in the years that I've been on AOL, been updated or improved. The seasons are a good example. There'e nothing for Fall or Spring....just Winter. Holidays would be another area to consider. I've noticed other areas of change, but not with "stationery." I strongly suggest that this be given attention!
I resent the pop up asking to donate to Hillary Clinton. That rich woman does not need anyone's money. Please stop the pop ups. I need to know who to see to sue you for putting them on the screen when I use AOL. You have no right to put that picture on anything unless I request.
I try to log onto AOL instead of the standard page I have had for years, I now get a notice to delete the page that it is not safe. I obtained a message from two organizations, a school and a health care clinic requesting a response and when I try to respond, I get the same page telling me to delete the page, not safe. What good is my membership if I can't use it. I would like this problem corrected.
I am sick of seeing articles on your website depicting horrible incidents of animal cruelty. Two in just the last 2 days. It is extremely upsetting!! And hardly newsworthy in my mind. Is it really necessary to publish these kind of acts obviously done by sick people? Please stop it. At this time I don't want to open up aol.com anymore for fear of seeing anymore of these.
Dear AOL, I have been a member for many years now, but currently I am tired of the constant side ads for Hilary Clinton. I am considering canceling, because it is so annoying. It seems that AOL is blatant in its support for this woman, who I believe is a criminal, and I find that offensive. I am asking that it stop, because I refuse to pay for your political advertisements. I pay you people $20 a month for your service, not to support your candidates.
I have been with AOL for close to 20 years. Now, as I open an AOL news article the video that opens up has nothing to do with the news subject. That video should only be about the subject of the article. I get tired of searching the page for the video that matches the news piece I chose to read and or watch. I am seriously considering leaving AOL due to the way you have your news videos set up. It is a waste of my time to start watching a news video that has nothing to do with the subject and I don't appreciate it using up my allotted time on the internet. Change you methods.
I use AOL for my email (no problem) however when I try to use the AOL browser it finds a list of what I am looking for. I can then open a website. When I close that website it should go back to the list so that I can pick another website IT DOES NOT. It just goes to a blank page and stays there forevermore. Also the news page works very slow and the post that you provide is a complete waste of time (agonizingly slow.) I don't have these problems with Firefox or Google Chrome or Internet Explorer. I reported they by phone to AOL three weeks ago and I was told that you were having problems. How long do I have to wait before things get back to normal?
For several weeks I have called to complain that I can not print our my portfolios (in the Finance section). If this problem can not be resolved I will have to go to some service other than AOL. No one in AOL seems to know how to correct it.
I cannot remove AOL's coercive SigFig and view my stock portfolio. Submitted post to SigFig with its notice that posting "requires moderator approval" and it was not posted nor did I receive a response.
Format for news has changed. Harder to follow with pictures and other articles taking space. Just because it's different, doesn't mean it's better. I usually enjoy the news from AOL, it has variety that newspapers sometimes lack. It's convenient. But don't care to have to look all over for next story.
About 25% of the time, I am not able to open "Favorites". This wastes my time. Also, there are so many times where there is a heading such as "Best and worst corvettes" but when you click on it, you either cannot access that info or you have to scroll through as many as 10 pages to actually get the info involved. Net result is that i am very unhappy with AOL and will probably cancel the account I have had for 25 + years.
I'm offended by that lying liberal rag called The Huffington post. Please use a different news agency to report the news. If you continue to use this garbage news agency I'm cutting all ties to AOL.
Mail at the moment is fine, but my mail address book was hacked in early March. Hundreds of Yahoo.com addresses were added. That was a mess. My main problem is with AOL as my browser. It has gotten to the point where so many adds are trying to open that it freezes up just about every other time I try to read the articles. I realize you need the revenue from those adds, but your getting too greedy. I will stop using you (after 20 years). If this situation does not improve soon. I have already sampled your comps, they don't seem to have that problem.
Talk about biased. I am sick of AOL trashing Donald Trump, and sick of hearing the constant commercial about American values with Hillary Clinton. In my opinion after Vice Foster and Bengazi, she has no morals or values. I am going to ditch AOL as soon as I can. Terrible.
Well, I don't know exactly what happened but it looks like your tech people did not have any thing to do so they changed the headline news page from national stories, local stories, business news, sports news, entertainment news, health news to a new format which in my opinion is terrible. I liked the layout of the old page. One could scroll down thru the headlines and pick what they wanted to read very quickly. Now there is a bunch of garbage and no icon at the top of the page to go to email directly. I have been an AOL member paying good money for over 20 years and I do not like this change.
AOL Web pages are horrid. Jumps up and down, all over the place as it loads and displays. Can get sea sick from watching it bouncing around. Quality control is non existent. Obviously was not tested on more that 1 platform or more than 30 seconds. They farmed out web design to cheapest bidder and least qualified. Good grief.
We opened a subscription approximately 15 years ago, we unsubscribed, notified our bank to cancel the subscription, as well as AOL, a few months later they went back in to my wife's account and carried on taking the payment, Santander allowed them to do it! Years later when we spotted it on a statement, we contacted AOL. Santander, after we contacted them said they would set up a challenge, we never heard about it again. f For the last 2 to 3 years we have received demands from multiple collection agencies who have all declined to take it further, we have been charged for signing up to AOL broadband, we never did.
I would greatly appreciate NOT seeing Hillary Clinton's face and related ads when I sign in, (nor would I appreciate seeing any other candidates' faces on my computer screen). I suspect the Clinton campaign paid for this exposure, which is their right, but it would be far better for companies like AOL to decline such political ads or at least provide the customer a way of opting out of seeing them. We get enough ads as it is, and certainly do not need these!
It seems as though you are making it very difficult to read your articles I click on. First I can't find the rest of the story and all the ad's that keep jumping up. I can see why your members are demenishing. I liked the old AOL better.
AOL News item titles are sometimes misleading or completely untruthful. Tonight I saw an item entitled, Anderson Cooper tells Trump "his answer was the answer of a five year old." And listening and watching the piece 3 times I found no such conversation or statement by Mr. Cooper. The title was completely wrong. Your company does give titles that are alluring and then do not produce what they offer. Please train your copywriters to tell the truth in their lead-in titles to the news items.
I was "migrated " from Verizon Yahoo 2 weeks go. I received an email from AOL welcoming me and telling me my emails and contacts would be moved. The emails took a day or two but the contacts disappeared. I spent hours over several days complaining to technicians and even a supervisor all to no avail. We have been gravely inconvenienced by this and have lost not only email but other addresses and info as a result. Had we been made aware there would have been the possibility of such problems we would have prepared for such ineptitude.
As it is, we are very dissatisfied with the service and if not resolved, will not only move out of AOL but all Verizon services as well. This seems to be the general consensus of others who have been "migrated". Then, my estranged wife has setup fake AOL email account and fake Facebook account. She sends me emails from adult hookup sites. I need AOL contact information. She is a Cheater and a liar. After that, I noticed that you changed the format of you AOL home page. You failed to put up where you can sign out or change to another email name. You also failed to show if you have any emails. Not very quality work on your part.
Nothing has happened. What has happened is not one thing in your daily news items about Easter. Your mail, other than wonderful animal pictures contains unimportant news about celebrities and is geared for the young. There is no reason or excuse to ignore this religious holiday and some type of sharing or a story. You are constantly putting news in about the Pope. Many of us are not Catholic. It doesn't bother me to read about him and I have a choice as all others not to read what they don't want to read. Shame on you!
I have no real problems with AOL, other than the vulgar, uncomplimentary pictures of women. These pictures come up the minute I sign onto AOL. I do not wish to see these pictures, because I feel a woman should be shown in a more respectful manner. If i wish to see those kind of pictures, I can pull them up. I do not want to see this stuff every time I get on the computer. I am not being snooty, I just find it depressing. Beautiful women are fine to see, just not the naked, vulgar and uncomplimentary types that are forced on us. I find it hard to believe that the majority of the public prefer to see this.
I have two main complaints against AOL. First, Hillary Clinton is now all over the website including the home page and sign in page. Get her out of my pages! Second, I receive a lot of e-mails from adultsites. I believe my x is signing me up for these sites. Is there a way you can check into this and see who is sending me all these e-mails? If this is wrong department could you please forward this to the correct department. Hope to hear from you soon. If anyone has successfully contacted AOL customer service I would like the best phone number and hours of operation.
I've been a customer for many years and "everyday: for the past few months you have slammed Donald Trump in your news section, not just once each day but multiple times. We all know your editorial policy is hard left but do you need to express it in the "news section" of AOL's daily briefing. Shame on you for this blatant and slanted journalism which I'm sure many readers like myself find not only offensive but down right obnoxious.
I was migrated from Verizon mail to AOL email on February 12th, AOL is having issues getting my webmail to work. On February 18th i again spoke to customer service and they gave me a case and said it will be escalated Case Number 05219967 - I have called several times since and get the same response, the issue ha not been resolved and they will call me WHEN it is fixed although they cannot give a date as to when that might be, it is now February 28th and still not call and not resolution.
I have an issue in reading a specific email. I contacted AOL support and after 2 hours of updates and backups and installs they told me that its the senders issue that I can't read the email. The support person put up a message and before I had even a chance to read it they closed the chat and that was it. I was expecting a survey but nothing. Being a mainframe software engineer I am very familiar with software bugs and this sound like one to me. I wouldn't of had an issue if they said that it needs to be looked at by a development team and that they will look into it but as usual just blame the other person.
Here is the case #05322118 in case AOL support wants to start some research. Also I am able to read the email on AOL webmail, my iPhone6 but not on AOL desktop email. I use AOL desktop as my main mail source for emails and the other for when I'm not home. I find it hard to believe this is the senders fault and definitely a AOL mail bug.
Every time I try to sign into my AOL mail account, You want accept my email, and keep making me sign in over and over. This has been going on almost at the start of my aol.com account. No one else uses my email but me. I want an explanation. If I cannot use my AOL account effectively, I want to close it down.
On my AOL home page I have Windows 9.8 and 9.7. On 9.8 you cannot make comments on news articles. On 9.7 you can make comments on news articles. I need to add, my aol home page changed from what is was. I have wondows 10 installed. Need to add, twice on Monday, when talking to a tech. the calls suddenly ended after waiting thirty-five minutes to talk to a tech.
All of a sudden I am getting Hillary Clinton banner advertising on AOL instead of the normal ads. I live in Canada a few months out of the year and I do not want the US politics in my face! Do I have to call the international customer service line now and complain?
When I open web links in AOL, I am getting advertising panels that drop down with Hillary Clinton ads and obstruct the view of the page I am attempting to view. As a result, I have to scroll up and down in order to see all of the page that I have opened. Even then, the obstructing advertisement will frequently follow, and continue to obstruct the page I am viewing, while I attempt to scroll around it.
Today, the Auto Blog (with new cars, for sale, news and reviews ownership, videos and merchandise, and Coastal.com advertising), along with a Coastal.com advertisement (Glasses from $19, Includes Lenses and Free Shipping) completely obscured the screen I was attempting to view. And you can see on the right side more Hillary Clinton ads!
This is completely counter productive advertising, that obstructs the material content of the information I am attempting to view. Furthermore, there appears no way of getting rid of these horrible obstructing advertisements that follow you whenever you try to avoid them. I am attaching a screen shot that is the typical instance of this problem.
AOL's new format is extremly ugly and does not flow on the page. It is all chopped up and sucks. If this format is here to stay I will be leaving. I joined aol in 1995. I cant even look at the welcome page for over a minute. It hurts my eyes.
The format of the AOL news/sports has changed to a page much larger than fits on my screen and much of it is darkened -- so I can't or read much information. I didn't request a change. Also, the format arbitrarily shifts back and forth from old to new. What's going on?
I have to sign in all the time, it wont remember me anymore, WHY It just started it and I am not liking it at all.
I am a senior living in an assisted living facility and allow AOL to draw payment each month from checking account. The popup adds really slow my computer. Please advise how to stop wit software or other method. I pay to much to have to wait 3-4 minutes to look at some e-mail awaiting for the popup to appear.
I, and my whole family, have been long time users of AOL, since it first came out, as a matter of fact. In the time since, I have never been unhappy with the service. But, in the recent years AOL's service goes down too frequently, with long periods waiting for service to come back. And, loading pages has slowed down tremendously making time spent on AOL a waiting game. All of this I find unacceptable and am strongly considering switching to another server with a better reputation. I will be sorry to leave AOL, but I will if AOL does not send out a notice acknowledging it's problems and offering a plan to resolve the issues, and a time frame within which the issues will be taken care of.
I submitted my bank details to a client on November 23, 2015. There was a gap in email or other communication from client until a couple weeks ago when he called. He had sent the funds, he said, and wondered why he hadn't heard from me. My aol account seems to have been hacked into and the client seems to have been instructed to redirect the funds elsewhere. Three thousand-odd dollars have been stolen via this aol account. Obviously this aol account is being watched.
I do most of my small business transactions there and I need to feel I'm doing so in an environment that is 100% safe and secure. This level of fraud obviously questions aol assurances of security and compromises my business relationships as clients' hard won confidence is completely shattered. What Are The Solutions? I'd like to change my aol address and password. But is this the only solution? I see, for example, where access is almost password-free – my screen is set with user name and password whenever I access the aol customer support email site. Perhaps that needs to change and make accessibility a hacker's nightmare. I look forward to hearing from you.
I tried unsuccessfully for many hours today to gain access to my email through AOL. (Say from 11 a.m. to 3 p.m.,). There was never an explanation. You owe us an apology and an explanation. I am basically loyal. I don't like to switch email services. Please show me that my loyalty is well-placed.
Every time I click on a story to watch this damn thing FEATURED ON AOL starts. I don't want to see that I want to see what I clicked on to see. It never gets to the story I clicked on. This is annoying!
Got messages from AOL saying that Verizon was changing their platform to AOL The day came; He clicked on; The screen locked (he's never locked it and has no password). Worse happened/ No email etc. Hours on the phone to AOl and Verizon. We go mixed messages from them--not affiliated or yes you must change to AOL. My husband still can't access emails after 4 days and many many hours on the phone, we' been cut off and switched to the point that we want some other provider. Please supply suggestions.
What is with all the darn advertisements? Every where i go there are adds it no secret you are making millions of the ads. But I do not want this many of them! Another search engine is developed and has low amount of ads, I am gone!
I downloaded the updates and now i cannot get my aol desktop to work. It now asked me different sign on sheet than before wants my screen name and password. I have no idea what that means all i want is to be able to sign on with desktop, thank you very much!
I am tired of the constant "whoppes" breaking in of messages, facebook, etc. It is now happening regularly. Either fix it or it is "bye bye" for me after so many years.
This has been going on for at least one year and maybe more. While I'm on AOL internet and doing just fine suddenly I hear a kissing sound and every thing stops. The sound of a former E-mail buddy has a sound contact. Is there anything that can be done as it is quite annoying. I can not think of anything more to add to this problem. I suppose I could add her name.
I am paying for a service I cannot get. I receive email OK but when I try to get the new s or articles the computer freezes up . I also have to wait about 5mins for a connection. I can get BBC world news immediately so i don't see why i should continue to pay for a service i cannot use.
Just placed my third call to AOL corporate. Upset at the company and trying to disable the 2-Authentication Factor. I do not have the same phone number or the disable code and have left 3 messages with AOL customer service for a call back to get this taken care of. It has been 3-5 business days and still no call. I have not been able to check my emails going on 2 weeks now. I have been with AOL for several years and never had a problem until now.
I have always enjoyed all your articles that you print, until tonight. I wanted to watch what i thought was a story of a cat and a dog. When i clicked on, what i got was pure porno. I am not a prude but i do not go for that. I did not watch it except to see that it was a Facebook article. I do not subscribe to any of those things and i don't want to see anymore. These are my thoughts and complaint about AOL.
AOL is screening my posts and not letting others see my posts, because I am a conservative. I replied to my own post and it did not appear. I used to be a "leader" no more. I used to get tons of likes and some dislikes. NO MORE!!!
This discrimination is the reason no one trust MSM anymore. I will not pay for this abuse anymore. I will be cancelling my payment to AOL as soon as I find another that is not discriminating against their opinion and political agenda.
How about stop running false news.
Please fix you news feed so that when you advance to another story the Story header also advances with it.
I have tried multiple times and spent over 2 hours on the phone with customer service to cancel my aol account, after an attempted hack to my account. I deleted all 5 sub accounts in March (well over an hour) while on the phone with CS dept and was told to wait 30-45 days to cancel main account. Called today to delete my main account (email@example.com). Spent 20 minutes with CS and he was unable to delete account and then disconnected to call without warning. Please advise to firstname.lastname@example.org
MY COMPUTER IS HELPLESS. TODAY EVERY THING IS NOT WORKING. I ONLY USE IT FOR E-MAIL THE REST OF MY COMPUTERS ARE WORKING WELL., BUT ARE IN MY DOWNSTAIRS OFFICE. MY OLD MAIL HAS COME BACK, AFTER MY COMPLAINTS. LAST WEEK I SIGNED UP FOR HELP ON A TRAIL BASIS. MY DAY HAS BEEN DESTROYED. I AM A CPA AND HAVE NOT COMPLETED ALL MY CLIENTS RETURN. I DID RECEIVE A MESSAGE FROM SOMEONE WHO WANTED ME TO PAY 1$ AND THEN SIGN UP AGAIN. MY OLD MAIL HAS COME UP AGAIN, BUT MY 993 CURRENT E MAILS NUMBERING(INCORRECTLY)99O MESSAGES COMPLETELY DISAPPEARED. I CONNOT DO ANY WORK AND MY DAY IS RUINED. I CANNOT DO ANY WORK. I DO NOT WISH TO SPEAK TO SOME ONE BY E-MAIL BECAUSE YOUR PEOPLE ARE MORE INTERESTED IN SELLING KNEW PROGRAMS INSTEAD OF HELPING CUSTOMERS WHO RELY ON YOUR SERVICE. tHIS IS A TERRIBLE WAY TO HANDLE A CUSTOMER WHO HAS BEEN WITH YOU SINCE DAY 1
why cant I set my password for my email why are you asking for money you don't answer your phone no one will read this im sure I feel like I am being held hostage and that is bull shit
I have been receiving the last couple months that my AOL e-mail is going to be deleated. I did not ever give permission to deactivate my account. Please reactivate my aol account and email. I am not ok with this delay and cant sign in to my e-mail. thank u
I am a long time user of AOL. i have had some computer problems with AOL. i asked them for help. They forwarded me to a company who said they could help me. They represented AOL, but were not AOL.They tried to fix my problem bust said That i needed additional help. That was after i paid $399.00 for their initial repair. They asked for an additional $700.00 . i refused to pay that. Since then i have had a problem in signing into to my account. If i leave my computer on without touching it for a while it shuts down so i need to sign in again. if i sign in again the computer does not acknowledge me so i need to sign in again. Sometimes i am on the computer for a long time and need go to another site and sign in again because the computer says they do not recognize me. It is very annoying to need to sign in after i have been on the computer for a long time.
Pissed ordered for first time and was charged double want my money back now
Is this a spam
Important Information About Your AOL - Email Service
Lately we've been getting complains from AOL Users about hackers and spammers getting into their accounts and violating AOL Terms.
We're closing our older AOL email services to switch to Oath for a better and more secured service. That means your AOL email address will stop working after 20th of APRIL 2019 unless you switch to AOL OATH. If you don't, you'll lose your email address as well as the folders and messages associated with it.
Switch Here Now
What You Can Look Forward To
Protection against viruses, spam and other online threats
Technical support to help you when you need
Up to 11 email addresses for you and your family
Strong web mail Protection
Thank you for your continued loyalty and support.
Oath (UK) Limited, Shropshire House, 11-201 Capper Street, London WC1E 6JA, UK
Reply Reply All Forward
AOL is using a hard sell system for peddling System Mechanic and Anti Spyware programs. I have rejected the offers twice and again I will tell you I do not want or need them. I replied to their offer again 30 minutes ago and said in the email that I do not want the service and to confirm they are not going to charge my account per the email I received.
I have been with AOL for a long time (at least 20 yrs) and the service was a lot better. Also had more functions that I liked and without notice AOL took them away.If the one star is a low rating then that is what I can give them and if there was a lower rating they have earned that one.
why are my comments not being shown when I enter a comment after a story? I am not rude on line.
I am so disappointed today. For the first time in 2 plus years your "newspeople" and I mean that very loosely and sarcastically have
totally abandoned there Trump collusion and obstruction articles. AOl you should require them to write an apology for being wrong
for the last 2 plus years. I demand that AOl and the people you allow to publish on your web site apologize to Trump and america for
For years I have had AOL, services. For some unknown reason Most any POST made are wiped out. Just like today. I tried to down a story about John McCain, being called the Hanol Hilton SONGBIRD. AOL blocked the reprint. I pay MONEYS for your internet services. Before I cancel. I would like to know my PROBLEM with YOU.
The number of ads and pop ups has gotten totally out of hand. I don't read your content on many menus because deleting the ads gets so frustrating that I just abandon the article.
For a service that I already pay for it seems I should not be bombarded with ads.
AOL is constantly locking me out and requiring me to reenter my address and password each time I log in.
They keep saying there has been suspious activity I know there is not then they send a code to my yahoo.com address and every time I put the code in it says it is wrong they give another code I enter same thing I have complained and nothing I have a wife in a cancer treatment place she is level 4 and I have all my job info as I am trying to get a better paying job to raise our 12 year old daughter. It is very frustrating I wish I could go to there office and bust peoples heads open with a baseball bat. I have anxiety and depression I don't need there stupid shit.Please help
You constantly publish negative news or advises. You are converting this country in a hypochondriac nation.
AOL now sends me pop up demands from India that freeze my computer while I am working on it to recover from a massive hack from—you guessed it—India. They urged me to pay a $17.95 subscription fee for March 2019. How could I? A few days ago my Dell computer was compromised by hackers from Goa, India and I am still working furiously to block the fatal effects of that hack. However, the incredibly rude and stupid AOL tactic of freezing everything but their popup has prevented me from doing that. I had to pull the plug on the computer, and lose critical restoration work.
I called AOL many times, attempting to get a voice connection in the US, but seems there aren't any—the former American managers have flown the coop. In fact, each time I dialed, the phone was picked up in India-- not an uncommon event in the US these days. When the voice on the other end suggested I pay the $17.95 with a credit card and asked for the number, I replied in my best Indian dialect: "A credit card? Do you think I am going to give a credit card number to someone from India? Are you crazy? Get those $%^&$ pop ups off my computer screen so I can continue to fix my computer, which was crippled by you people. This will restore my financial life, and my peace of mind, for which you don’t give a fig.”
It was of course like hollering into 12 miles of cotton. I now work and save work and save and work and save before the popups appear to jam my computer. And if I can work my way out of the pernicious attempt by those Goa-based hackers to ruin my life, I will end my 20-plus years of employing AOL and acquire a new internet provider. One that is free of charge and located here in the states. It'll probably be Google Chrome. I hear Chrome is a tight secure ship compared to the rudderless AOL with its scareware sails. AOL is a sinking ship.
AOL is definitely the worst internet provider that even the most backward of tree-dwelling humanoids would want to employ.
AOL does not report the truth! They are extremely biased and only report far left liberal views. They also create sensational headlines where there is no story to back them up. Do you really think the majority of Americans give a hoot about the Kardashians, the Hypocrites in Hollywood and all of the other junk that they put on their website, not to mention the constant bashing of our President who the American people voted into office. How about printing some true facts instead of fictious lies????
i keep getting a pop up saying to disable my ad blocker hr so i disable my ad blocker and i still get the the notice to disable my adblocker I CANNOT EVEN ANSWER MY E MAILS HEY AOL GET OFF YOUR LAZY ASSES AND FIX THIS PROBLEM!!!!!!!!!!
You have adds that are popping up blocking the things that I want to read or look at. I am tired of it. Please correct this or I"m quitting your services!!
My mother passed away two months ago and I found out she had her AOL payment on auto charge to her credit card. They refused to credit the last two charges - I asked for even the last month's charge as there is no money to pay the credit card for it. "i'm sorry we can only credit if you canceled before the billing date" (which basically means they don't credit anything) but you can't cancel if you are dead! Supervisor said no way to credit - really? AOL has no ability to credit an account? Ever? Under any circumstance? My mom was a two decade customer - they couldn't credit as even a customer courtesy? Terrible!!!
I have no contacts blocked on my phone. I contacted Verizon and they do not provide technical support anymore and was told to call AOL who now does for my account. I also contacted Apple and was told nothing came from their end and to contact AOL. I contacted AOL and was given 2 options. 1. Go to AOL online Help page and 2. Sign up for a AOL Plan that provides live technical support with a monthly charge. I was told I can cancel the plan during a 30 day trial period. AOL has a bad reputation with this process.
I went to the AOL webpage and there was absolutely nothing that addressed how to unblock a contact. In fact, the webpage was so generic I found it totally useless for consumers.
I believe AOL does this on purpose so users will sign up for the monthly live AOL help.
This blocking had NOTHING to do with me and was done by AOL so I do not understand why I would have to pay AOL for assistance. I have Never blocked anyone and find the AOL fee assistance program a scam....PARTICULARLY SINCE AOL DID THE UNAUTHORIZED BLOCKING.
I RECENTLY HAVE RECEIVED 20 TO 30 E-MAILS DAILY OFFERING ME SEXUAL ADVISE AND SEXUAL OFFERINGS. MOST OF THESES E-MAILS HAVE PREVIOUSLY COME THROUGH MY SPAM ACCOUNT. I DO NOT WANT THESE COME THROUGH MY PERSONAL OR BUSINESS ACCOUNTS.
MARTIN ROSENWASSER CPA aOL.COM
This new yahoo portfolios you switched to is absolutely the worst ever, totally NOT user friendly and unable to control, maintain or obtain what s wanted. Due to this change which was my primary reason for PAYING for AOL I now have to research other options to track my stocks and may posibly have to drop AOL.
When I log onto a News Item, with that STUPID MUSic that is played YOU CAN NOT HEAR what is being said for the music over it.. PLEASE TELL ME WHAT IS MORE IMPORTANT>>
Why do you always report Kardashian news? No one cares!!! Let's have some more pertinent media coverage and not waste everyone's time with this.
every time i sign in i never get a phone call to give me a code that gives me access to my emails, and went i call to complaint. they tell me that they don't have my email address and my phone number.i have to use my other email address OUTLOOK.COM to sign in to aol. will you please kindly straighten this situation out because i don't wanna have to fill out a complaint application with the better business bureau THANK YOU!
its simply horrible you freeze up have to reboot room all day several times ,cant post and serviceis slow this is a new puter thats already messing up and i only use aol ,im constantly having to reboot your program what am i paying for?
The new split screen picture on the Welcome scroll is terrible. Please go back to the way it was.
It is the day before Thanksgiving and your banners are all about attacking Trump and being negative to include some stupid thing about poisoning
your dog on Thanksgiving. Do you people have anything to be thankful for. For God's sake get over it. I pay for this service and I want more positive stuff.
hi I have had system mechanic for a number of years about two years ago they downloaded but not very well but I left it because that all took three hours to do and it always does and they always say I owe them money except for the part they are the one who pay themselves as they take my payment out of my account so I don't like this well three months I shut my computer down to factory settings I forgot to save system mechanic I called aol and it took a hour and finally they said aolo had to do this so called them three and a half hours later and talking to manager got angry with him he could not download because it is under a nother name which I had forgotten because they don't let you switch to other user well finally he went to my account and found my other name I guess there were four errors and he is telling me I have to pay for them which I said no first it was over one hundred and then 80 dollars if they had had this fixed I shouldn't have gotten this error I have paid for this service all of these years and I am not sure he took away the way you get your money it hasn't been quite a month I don't like talking to foreign people the news says they are usually out to screw you but yet almost all operators are foreign can you do something for me I don't want to loose this but I don't want something I am paying for and not able to use and I don't want a foreign person calling me and I have other problems with the items you have provided me with somehow they lapse and I never know it and they don't tell me
Your company charges me just shy of $20.00 a month to be my email service. I have also made you my home page. As my home page your service is terrible. I have received messages that for an additional fee I could stop the incessant pop-ups for occurring. I can't get through a story without your popups interrupting it. I can never complete a story because there always seems to be a problem with the story just before the few final story lines. You stink as my home page.
I was trying to read an article about Tom Selleck. There are so many advertisers and so many pop ups it was impossible for me to read the article. Does AOL really think pissing me off is going to get me to buy from one of these advertisers? This is too much.
You ask an interesting question (what does so and so look like now, what happened after this picture was taken, etc.) and I have to go through a whole bunch of advertisements and never actually get to the answer.
AND the pop-ups are awful. I try to read a news story and it is 2/3 blocked by an ad.
All of this is really HORRIBLE!
Sevice On my computer and apple phone stopped working on Sunday. I lost saved e-mail , didn't receive any new e-mail from Monday morning. Also the e-mail from Monday and Sunday disappeared along with saved e-mail. Late Tuesday my e-mail service resumed on the computer but not on my phone. Nothing has been restored as of now Wednesday 10/24/18.
Further calling AOL help desk is a BAD JOKE. When you finally get thru after 2 days of trying you get someone who says he can't hear you and barely speaks English. I told him to get off his head set as I could barely understand him, but with no results.
I found an appalling ad for Build the Wall when I opened my AOL account this morning. If I see it again, I am closing this account. I am completely disgusted.
I keep getting "reCAPCHA"even whe I said I did not want it, Why?
I have used an AOL account for many years, and believe it services my needs, and prefer it to Google due to easy of use
and clarity of formats. I have always respected AOL reporting and trusting same.
However I am very disappointed at the miss leading, incomplete, and inaccurate news information, with bias, that many AOL News entries
now contain online.
Many of your writers of such articles are not reporting news, with sufficient real, or full facts, but slanting their articles with their own opinions
to form, I think, a political opinion they push.
I hope AOL management favors full facts and fully honest reporting. Not slanted articles.
Let the American people read the complete verified facts of any AOL subject on line.
Do not slant a article for any political purpose, party, or a wanted political result.
We all deserve honest responsible journalistic articles. NOT SLANTED PROPAGANDA.
worst company ever
This complaint is on executive Sam August September I sent e mail to Sam no e mail back for 2 months problem with AOL WELCOMESCREEN is new it sucks old WELCOMSCREEN IS better I was happy I told Sam that e mail AUGUST and September Sam got e mail never fixed problem Sam don't care what AOL want or what best for AOL members 2 months same issue and other problem my e mail says it all that Sam never fixed or e mailed reply today is 9/20/2018 I finally got a reply back it said sorry this email is no longer valued this was new to me after 2 months SAM DID NOT ANSWER MY QUESTION OR FIX PROBLEM YET I been a AOL member 18 years no respect from executive SAM I am mad my e mail says it all that I sent to executive Sam investigate who is right who is wrong I will work with you to sole this problem soon OLD WELCOME SCREEN was better the problem with AOL nobody listen to e mail or feedback that my opion only please investigate email I sent executive SAM THANK YOU . PS and calls to SAM no return call back to me with number.
Today I called to change my billing info. from one credit card to another; representative tried to sell me a 1 month free trial - I said if you're going to have a company call me telling me that my computer has been compromised and attempt to sell me a $300.00 + to clean up my computer - I don't want to go there. AOL has thrown me into this horrible company a number of times, requiring that I pay a computer expert to get rid of them. They block my computer that I can navigate at all. I hope whatever company AOL is using to perform this act of hostage taking that they stop this kind of behavior.
Why is it every Head line post story that idiot Kane West pops up with that stupid comment about slaves. There is no need to keep running that story. PLEASE stop posting that idiot...
My complaint is I cant get pass my Security questions. When I initially open my Aol Free account it was early 2000. My Security questions were my Dad's Date of Birth, Mother's maiden name, and name of elementary school. I no longer used the phone number that I listed on the account. Tried to update information over the years. For what ever reason, none of my information was updated. New phone number. So the problem is, Aol is still using the original number that I used on the account, which is now disconnected. Also, it was in early 2000 and I certainly don't know my last bill of pay. Yes, I agree stricter security code, but if can identify original Security questions, all of my old and current passwords, I am at a lost. My work and personal information are associated with this email address. On top of that,, the banks only go back 5 years. So, I couldn't even get information regarding last bill of pay , and last 4 digits of CC card. Please Aol even had the issue "escalated" and Tech team could not push pass their system . Please have mercy on me, and I willing to have my data to be at risk, so that I can get to emails that I need for work. Please help .
Tammy Thomas 901-314-7145.
Want money for a Gold Plan. I never signed up for one, so I wish you would give my account a credit. Thank you.
Still no banner headline about possible return of KIA's from North Korea. No positive and no negative. But no worries, you do have a banner
headline about what a farmer found in a pig's stomach. Do you people even realize how idiotic this make's you look. I pay for a service and
I want more positive stuff about good things occurring in and around our country. Give me what I want.
After about 20 years with AOL I have decided that you folks don't give a shit about customer support. So I cancelled my account today. This morning I had to reboot my windows 10 and I lost my AOL Gold desktop. I spent about 4 hours trying to get it re-established, during which time your tech support folks took over my computer twice and surfed thru my files until I had had enough of the bullshit. All I wanted to do was download AOL gold. Instead I got a bunch of crap from folks that barely spoke English. At first they started telling me that there was a problem with my account. Funny, since I haven't missed a payment is 20 years. Then they said they were having trouble with their server. So...they had lied to me. Shit fellas!!! If you can't download Gold off a website in 10 minutes, who the fuck needs it. So you lost one of your oldest, most faithful customers because your customer support sucks so bad. Good luck with your turd.
Okay AOL..here's the deal: You have someone very lazy working your daily posting on homepages. Some of the posts have been around for months and now and then..years! But regardless everyday we are lucky to get 3-4 new posts and the rest is the same-o same-o posts that have been around for days and weeks. Boring! Very very boring! I have been a customer for over twenty years but I'll tell you I slip on over to Yahoo where I get a heck of a lot of new posts and info everyday. Therefore I am also seeing their ads everyday as well...not so much yours. So get with the program...get some live wired posts coming through...even if they are boring at least get new ones...had enough of the same old worn out posts.
Still no news banners about the good GDP number or more importantly the return of KIA's from North Korea. Hypocrites. Try a news
agency not from Cally or New York. Maybe from the USA. Hypocrites!!!!!!!!!!!!!!!!. I pay for info-supply what I want to see
Have feedback for AOL?
Thanks for your feedback!
Sorry. Please try again later!