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AOL

2.5
430 complaints

Address

770 Broadway New York, NY, 10003

AOL customers are experiencing critical account access problems requiring constant verification, coupled with inadequate customer service that often leads to upselling attempts. Long-time customers are frustrated by unauthorized billing, forced interface changes with intrusive advertising, and perceived political bias in content moderation.

Generated 5 days ago

Common Issues

30% (129)
locked outpasswordverification code
25% (108)
rudeno helphung up
20% (86)
chargedrefundcredit card
15% (65)
new formatadsadvertisements
10% (43)
biasedblocked commentpolitical

Complaints

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Dennis J. Raff

Jul 7, 2020
0

Effecting: [email protected] and [email protected].

All posts made to the newsrooms conversation boards are rejected for not following community standards. Every person I have spoken to at AOL says that I have not been blocked. This has been going on for over 2 months.

Numerous phone calls, texts, emails, surveys have proven useless. On 2 occasions I've had customer service tell me they can't help me, one of which was less that courteous. On two occasions long interactions with tech service resulted in the p-hone call just dropping out with no return call. One tech went clear into our computer and put it in Safe Mode then disappeared.

Today i requested that a manger or supervisor come to the phone. I was put on hold twice and told they were too busy.

I've been with AOL since the very…

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Michael Chittim

Jul 6, 2020
0

To start I have been with AOL since it's inception.

We have had disagreements in the past.

The newest AOL has blocked every post since I told the OTHER side of Floyd holding a gun to a pregnant woman stomach - while his 5 buds robbed her home in an home invasion robbery (which he was CAUGHT and spent time in prison NO ENOUGH I might add of mine) and continues - even if I say OBAMA was GREAT - deleted!! And why?? NOT to Community standards.. BS Most recent today when I agreed with a another post. Be sending all attachments of this BS to corporate along with a picture of this send as well.

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Ricky Harrison

Jun 30, 2020
0

sensationalizing child homosexuals and insulting our president of the USA in so low you are not journalists , you just capitalize on the very injustice you claim not to support. Change the name from america online to america con artists.

Your failure to even make a small true statement up front bears testament to the insulting sloppy articles alo pretends to portray as sound journalism.

Aol can fool some of the people some of the time but not all of the time.

Shame on aol

Cancelling aol is next unless you can prove aol ASAP AOL is capable of honest reporting.

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George C Geisler

Jun 4, 2020
0

I am getting an increasing number of spam and phishing emails. Today I had 11. Despite my constantly emailing these emails to the AOL phish email, they grow in number each day. I am going to write a letter to the CEO, give him 30 days to stop the phishing and spam, or I will file a formal complaint with the PA Attorney General's Office of Consumer Protection.

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Clifford Levy

May 28, 2020
0

I am sick & tired that when I talk to an AOL rep & they cannot solve the problem they blame my computer. The ironic thing is that a problem I experience is not experienced by my wife, who uses the same computer they have no explanation.

It happened once again yesterday after I wasted over 1 1/2 hours trying to solve a problem. I guess it's time to say goodbye to AOL.

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John Smithson

Apr 30, 2020
0

I am trying to remove sexual e-mails from my acct. I have hit unsubscribe many times,yet still they keep coming????????

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Richard C Simkins

Apr 30, 2020
0

I can't get my emai I go to the home page and they direct me mainly to the history of AOL. As a former Ntescape user I can log via Netscape wtth my Netscape e-sign in. This has happened several times.

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Ruth Mattison

Apr 16, 2020
0

I have been trying for months to close my FREE AOL email account. I have called NUMEROUS times and have now filed a complaint with the Illinois Attorney General’s office. I have been hacked numerous times and changed my password and my AOL account keeps showing up on the dark web.

I have repeatedly called to ask to get it deleted. They have looked up my record and keep saying there’s no reason why, we’ll send it to another department to work on. Nothing gets done! I want this account closed NOW.

I’m tired of trying and calling over and over and no one knows what is going on. com deleted

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Bud Silva

Apr 9, 2020
0

Redesign your news articles so a person can read them on one page rather on 20+ pages with pages filled with advertising. I do no pay you for advertising but for good service and non-advertise articles.

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David Rapier

Apr 6, 2020
0

1. I am in receipt of an e-mail message from AOL entitled, "Contrats! Your AOL member thank you gift is a free* secure web browser." At the bottom of the message is an "Unsubscribe" link. When I click there, I am brought to a marketing preferences page in which every category is already set to "Leave me alone!" I would like for the company to honor the preferences I already set.

2. If AOL employees are working from home, then the easiest way for them to respond to messages would be e-mail or chat. Instead, AOL has declared that support is available only by telephone, and telephone support is available only to paying customers. I am a Verizon customer. I pay money to Verizon. Verizon has decided that AOL will be my service provider. Somehow, this does not qualify me as a paying customer of…

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PAUL R ZENTZ JR

Mar 26, 2020
0

Trying to cancel SYSTEM MECHANIC that i didn't order and is now billing me for $4.99 everytime I sign on. I have been with AOL for over 10 years now years and I am now about to cancel AOL completely in frustration.

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Thomas E. Cathey

Feb 15, 2020
0

AOL, cancels my POST remarks about ever things. AS a consumer of AOL. I'am WASTING my money and right to complain. Need I cancel AOL??

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[email protected]

Feb 10, 2020
0

Hey guys you should publish on aol sight that is pg approved. we share the email with my kids and sometime i notice that news area is only for adults. please put some thing is not watchable for kids. i hope you will listen and stop this.

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Patricia R McGuire

Feb 8, 2020
0

I have been locked out of my email for two days because the representative did not listen to me and changed the wrong email instead of the one I was calling about. They keep saying i need to wait 2 hours to retry although the written error message says a few hours (no explanation of what a few hours means to aol) No only was the first representative not listening to me, he began to be extremely condescending and rude.

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NICHOLAS COSTALAS

Feb 8, 2020
0

YOUR REPORTING IS TOO MUCH ONE SIDED YOU FAVOR THE DEMOCRATS YOU SHOULD BE VERY FAIR TO BOTH PARTIES I HAVE BEEN A CUSTOMER FOR MANY MANY YEARS AND IF I DONT SEE ANY FAIRNESS ON YOUR SIDE I WILL CHANGE TO ANOTHER COMPETITOR OF YOURS

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Maria Long

Jan 23, 2020
0

Email system is the worst.

Constant error messages that they have encountered a technical error.

Cannot open emails, cannot send emails.

This happens constantly and it stinks!

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george gregory

Jan 6, 2020
0

can not get to my e-mail, have important medical info. for my wife. I have been using aol for years but know there is a problem with getting to my e-mail. I think you have a fraud problem towards me. Contact me.

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george gregory

Jan 3, 2020
0

I am reporting fraud by AOL with my e-mail site. AOL was on my computer for free when i baught the unit. Now they will not let me on my e-mail stateing if I do not accept hte change I can not use my e-mail.

The options are 2 and I choose later. The fraud is simple do what I tell you to do or your out.

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roger sielicky

Jan 2, 2020
0

I cannot connect to AOLor AOL MAIL Your customer service man asked me a lengthy series of questions about my identity, billing info. etc and did nothing to fix my computer. I asked to speak to his supervisor who was busy but is to call me back.

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roger sielicky

Jan 1, 2020
0

I cannot connect to AOLor AOL MAIL Your customer service man asked me a lengthy series of questions about my identity, billing info. etc and did nothing to fix my computer. I asked to speak to his supervisor who was busy but is to call me back.

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Nan Greenfield

Dec 22, 2019
0

Wanted to reset password for free online was not able to called CS and they want to charge me 4.99 where it states free online.

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Deborah Dalrymple

Dec 21, 2019
0

I am locked out of my e-mail. I called customer service and was told there were many warnings listed on my account but the person would not tell me what they were. They said to get me back up and running I'd have to pay a "one time fee" of 59.99 to have a senior technician correct the problem. They asked if I'd gone to any unsecured websites or done online shopping (not that I know of). I think this is just a money grab and my e-mail is being held hostage. Well, I'm not going for it. They know what they can do with their website. I'll just go to another mail server. Not to mention I can get my news elsewhere too. Definitely calling the corporate offices and the Better Business Bureau on these people and I use that term loosely.

If I could give no stars I would.

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Mary Howell Cromer

Dec 3, 2019
0

I have tried for some time to find out how to cancel System Mechanic. I never authorized it to even be on my computer, it's never been installed, or used either. About once a month it pops up and says install, or close and I close it because I have no idea what it is.

For six months I have been caring for a twin sister with terminal cancer and today I finally decided to find out what this thing was. Evidently I have even been paying for this thing that I knew nothing about!

99 which I demand a refund for and I have at least finally found a way to cancel it, never even knowing it was a part of my account until this evening. Today I called 1-800-827-6364 two times. I talked to a representative both times that was going to transfer me to billing and talk to a live person to get a refund.…

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Lisa Goldish

Dec 3, 2019
0

1. " You could also include a "scale" ques asking how strongly the person giving you the feedback feels about the Suggestion they are giving. 2. I sooooooooo wish you would have an "x" in the Search field of the Inbox/Mail Folders.

It feels frustratingly cumbersome to have to bring my cursor to the field to manually delete it when I'm done searching. I feel strongly (5 star) about this. 3. ing (I can't think of the word - umbrella-ing, layering, couching, ...

strongly (4 star) about this. 4. I feel annoyed almost everytime I sign on to AOL, having to tap the extra time on my screen name or enter it a second time. I muuuuch preferred when my AOL stayed signed in on each device.

Or, at least was a much quicker sign-on process. I know you're likely concerned w security. W as much tech as…

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Jake Smith

Nov 28, 2019
0

Every day I log on AOL it seems your editors look so hard to find something bad or at least unflattering about Trump. Nothing is ever good - economy, employment, etc. When Obama was president it was exactly opposite. I have been with AOL so long and my email is embedded in so much of my business it would completely disruptive to change.

If you're going to continue this, please give me a method to not show any of it, good or bad.

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Judy Karsin

Nov 25, 2019
0

As of November 14, 2019, I have been unable to retrieve my email. Somehow, I believe that I may have been hacked.

However, that is not the problem. On Sunday, November 24, 2019 I spoke with Tech Support 4 times. The end result of each call is that my identity could not be verified. My phone number listed on my account is 954-815-5161. com.

That email hasn't been used in years and is now defunct.

However, I left Florida in 2009 and moved back to Massachusetts. The Florida number was changed to a new number - 508-330-0128. The person updating my laptop either forgot or neglected to update my information in AOL. Now I am told that nothing can be done.

It is totally insane to be told that I am not who I say I am because your people cannot verify me through a phone number that I haven't had…

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Blanche Nugue Bahamonde

Nov 24, 2019
0

I have been playing AOL Poker for over 13 years, recently they erase everything, when I go in I am only a Guest WHY????????????????

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William McGuire

Nov 23, 2019
0

I recently discovered that my identity was stolen along with my SSN, address, corporation name plus EIN. This information was used to open Merchant Accounts with 2 major providers. Obviously fraud. I am contacting you as an email account at your organization is being used in the fraud. com.

This is not my account but a bogus account being used for improper purposes. i thought you should know. And this same bogus person tried as recently as last week to open another Merchant account suing this same AOL email address.

Perhaps you can take some action to avoid this illegal activity from continuing. Thank you.

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Barbara Hasil

Nov 19, 2019
0

My email stopped working quite a while ago. Nov. 14 is the last day I received email. I am missing important emails from Businesses and government agencies I fear. I followed instructions by AOL regarding passwords to change, etc. I would do it, try to sign in again and same error. Dialed a number to get assistance. That was a complete failure. I have never been treated in that manner. Was given a few telephone numbers to call for THEIR business. Felt like and sounded like a scam. Told person I did not want to work with them, said thanks, and hung up. This was after he basically yelled at me and would not listen to what I said. I had to try and talk above him. So it was not AOL even though number was on your site. I’ve heard horror stories about those “customer support sites”.

I would…

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WANDA L'ESTRANGE

Nov 16, 2019
0

I see you have another you beaut programmer who hasn't a clue. AOL player are older, some of them cant tell a club from a spade, of heart from a club. Now we have cards that overlap each other and you have no idea what you have got.

This is a social clubs that has been reduced from hundreds of players and lucky to even get close to 90 now Great work AOL. Your advertising customers must be overjoyed. Your players aren't either.

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JIRobinson

Nov 15, 2019
0

ARTICLES THAT SPREAD OUT OVER TWO DOZEN PAGES TO EVEN GET TO THE PUNCH LINE... WOW .. What can we say?? ALL THESE "click" boxes THAT POP UP OVER AND AROUND THE "Next" page button... and seconds slow as they pop onto the page ..

to accidentally click on an unwanted ad or almost porn pages... and the articles that draw you in with some juicy info teaser with a page... and another page... and then page after page and when we finally get to the punchline page it was a blimp, after trying to dodge all the ads that pop up over and under and around the "Next" page button.. disgusting...

especially after they are billing us for the ability to even use aol... very discouraging and who wants to see Meet the Martones - Sneak Peek?? Have a good day and thank U for allowing me to vent.. Lawdy YIKES

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valerie parris

Nov 12, 2019
0

When I complain and aol responds i can't open the email. What is going on? I'm really having trouble opening my emails.

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Judith Feeney

Nov 9, 2019
0

Over the last month, in particular, I have tried to receive help from AOL and TalkTalk about my email problem. It is simple enough. I own a iMac and until a month ago, I was able to receive and send my emails through the iMac using the message ikon in the dock on the desktop.

On 3rd October this year this facility failed and I have only managed to use my email by using Safari to get to the AOL website and access email through that. This is extremely inconvenient because the work that I do often needs me to send emails at the same time as I am researching on the Web and I can't use Safari for two websites at once.

I have spoken to Apple and they told me, after an hour of trying to resolve the problem that it is an email problem. I have asked for help from AOL via email as they no longer…

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Barbara Crist

Nov 7, 2019
0

I have received 20 or more emails in my spam folder from "aol" sending me high dollar invoices. Is there any way that I can send these to you so you can see what is going on.

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Angela Micco

Nov 6, 2019
0

I started to receive multiple of the same emails in October. I tried to delete them but couldn't. I shut the computer down over night and tried again with no success. I call Customer Svc. for a Tech. 00 with a credit card before I could get any help.

I was desperate so I did. Since I called the last week of October, the emails increase daily and now I am up to 6,000 with no end in sight. A tech from the "VIP" team tried to remotely fix the issue.

After an hour, he tried but he couldn't delete any either. He said this problem needed escalated. I HAVE A CASE NUMBER: # 10781556. So, it was sent to the engineering dept. I call for the promised updates ( told me to give them another email so they could reach me) never did.

I was hung up on, left on hold for 45 minutes and told to just call…

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Sanjeev Rao

Nov 5, 2019
0

I cannot delete two emails from my inbox. I continually get the message," An unspecified error has occurred." or "An error occurred while attempting to delete the message(s)." I have spent the last 3 days dealing with someone named Phoebe. Each time, I am asked for more information. Now, I am requested to provide 6 different screenshots of the problem after already providing two shots. Surely, I am not the first person to have this problem. Previously, I asked for help for logging in as I have to log in three times before getting to my mail. There was no resolution of this issue.

Frankly, the level of incompetence is amazing. I would like someone to explain to me why you cannot help me with my problems.

Sanjeev Rao

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valerie parris

Nov 5, 2019
0

My complaint is lately, every time I use AOL I feel like I have to get another email address and stop using AOL. You wait forever to either delete or open mail. It's very annoying and you get excuses from them that don't make any sense at all, for an app that has been in business for so long.

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Tim Artz

Nov 4, 2019
0

Can't get my password reset call to get it reset I can't understand broken english, I have been with AOL before it cost so if I can't get to talk to someone that speak true english language and get my password reset and use the same phone number that is mine not a nother number I will have to change

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Thomas Cendrowski

Nov 3, 2019
0

To hard to read your articles way to many ads . Seems like a waste of time to read your articles [ next page } ridiculous

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JOHN M MCKINNEY

Oct 28, 2019
0

Aol mail keeps shutting down

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Eileen Jones

Oct 27, 2019
0

, to Congress both Dems. and RINOS supporting my Pres. and criticizing them and NONE HAVE REACHED THEM EXCEPT 2 or 3 made it to the Pres. I pay for your services and YOU HAVE NO RIGHT TO CENSOR MY CONSERVATIVE MAIL BECAUSE I SUPPORT THIS PRES> You LIBERALS HAVE BEEN TRYING TO REMOVE THIS PRES> SINCE WE ELECTED HIM .

YOU are VIOLATING my CONSTITUTIONAL RIGHTS of FREE SPEECH. A GOV. OF, BY , and FOR THE PEOPLE. R be one !! CORRECT THIS PROBLEM. IS THE PRES.

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Karen Trizano

Oct 18, 2019
0

I do not appreciate the ad in Classic Solitaire. I do not want religion or politics infringing on my time. The ad is pointed at the behavior of the clergy. It is an advertisement for a legal organization. Please remove it.

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David Russell Potter

Oct 17, 2019
0

My phone was recently stolen and I can't sign in to my account and customer service is telling me there's nothing they can do cause I don't have access to that phone number my number is 443-618-0512

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Dave Furey

Oct 17, 2019
0

I have been with aol since my first computer and I'm now 65. I am an independent in my political views and have an open mind as to the views of others. I don't appreciate your BIAS when it comes to ELECTED officials.

First thing PLASTERED on your page is, the speaker leaves meeting after Trump MELTDOWN! There was NO MELTDOWN and your BIAS is making me sick. Leave your views about Politics out of it because it's NOT MINE and MANY OTHERS for that matter!

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ALLEN PAULEY jr

Oct 11, 2019
0

THE CHAT AND SOME SCREEN NAMES ARE OUT OF CONTROL ON GAMES.COM TEXAS HOLD EM, IT GETS WORSE EVERY DAY, I HAVE REPORTED OVER AND OVER AND OVER BUT IT SEEMS AOL DOES NOT CARE WHAT GOES ON, THIS IS JUST A SINGLE EXAMPLE IT IS POSTED AT EVERY TABLE OVER AND OVER AGAIN EVERY DAY WHY DO WE HAVE TO BE SUBJECT TO THIS

KOMA TOST1..komatost1 im goin fk a ngger maybe change luck, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,u are a racist,komatost KOMATOST1 Hot go fk your ngger momma,,,,,,,,,,,,,, KOMATOST1 Hot go fk your ngger daddy,, please report that,, komatost1 needs to go,ty

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Fath

Oct 10, 2019
0

The St. Louis Cardinals beat the Atlanta Braves to win the Division series by scoring 10 runs in the first half of the first inning of game 5. This feat has never been done in baseball and AOL news does not report it.

Yet the Washington Nationals hit a grand slam home run in the 10 inning to beat the Los Angeles Dodgers and you report it. Typical reporting in favor of a West Coast sports team but no credit given to a Midwest sports team.

I will not read AOL news anymore! October 9, 2019

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Karen A Fostel

Oct 10, 2019
0

whenever i post a comment on the message boards below a news story, it disappears. some of my comments are pithy and tart, but by no means filthy or degrading. speaking of filthy and/or degrading, many comments of that nature remain on the boards.

there are a few "leaders" (ahem) who i have challenged, and like so many others before them, take their tiny authority to their heads, and do not like being challenged on their pro-trump positions. well, i'm not pro-trump and i have a right to be so.

I also have a first amendment right to express my opinions, and not be censored by small-minded people who control AOL message boards.

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Susan Spiegel Grimaldi

Oct 8, 2019
0

I can’t open my email since your update.

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Hope Anne Cole

Oct 2, 2019
0

All my White house emails keep going to spam as if they don't want me to read updates on what is getting done under the President. Every time I try to get into emails I have to see fake, horrible news about the President & great news about the left,even if they are saying terrible things.

They are trying to push their ideas on me. It's disgusting!

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Ben van ingen

Oct 1, 2019
0

Hi. com account. For some reason my ex name is the only one on that account which I don’t know why mine isn’t. I called the aol number to resent my password cause I couldn’t remember my old one. They said the person on the account has to call to resent the password but big problem there I don’t see my ex anymore and don’t know how to get ahold of her.

Why can’t they just help me resent my password and not involve her. I’m so frustrated by this. I have to get into my aol account. Can someone please contact the people there to tell them to just help me resent my password and not involve my ex which I don’t have a clue how or where to contact her.

I can’t be lock out of my account forever. You or they can get ahold of me at 360-510-4776. I hope this can happen ASAP. I’m so frustrated and I…

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