AOL Complaints Continued... (Page 3)

When I open up a news item of interest, the large photo screen remains black with a yellow circle spinning. What do I do to resolve this problem? I need to contact AOL customer service to complain, but there is no number listed on their website.

Today AOL offered a chance to vote on the question of women's abortion rights. The choices were slanted -- specifically "Would you support women's health clinics if abortions were not paid for by the government?" Outrageous.

All women's health issues should be covered, including anything to do with reproduction. Not all fetuses are perfectly created -- Mother Nature often provides for such mistakes with what is termed miscarriage or spontaneous abortion. At other times a dead or non-viable fetus remains for nine months in the womb. Before Roe v. Wade, a woman in such a situation had to get certification from two psychiatrists that she should be allowed to have an abortion, and it was still often difficult to find a qualified physician to perform it, even in towns with highly educated populations like Princeton, NJ.

A friend of mine knew that her fetus was dead before the third month of pregnancy, but she was forced to carry it for a full nine months. In my own case, no anomalies were detected, but after nine months I delivered an infant with multiple complications incompatible with life outside the womb, including lack of a brain and other unformed organs. My husband and I were even harassed by a right-to-life pediatrician who threatened to sue us if we didn't allow him to start surgical procedures to keep it alive. Luckily, it died a few hours later, but my Ob-Gyn team first had to forbid him access to the ward. It was traumatic enough without that!

So all you bleeding hearts with no medical or practical experience of the realities that may be faced during a pregnancy should think again about interfering in punishing ways. If we get a woman president, maybe she will propose a law refusing to pay for certain other procedures, like treatment for prostate cancer. Would you like a trade-off such as this?

You certainly should remove that cutsie questionnaire and pretend you never posted it, or else apologize.

Until now, I have never had trouble signing into my email account. My password has been changed by someone. I called customer service today 12/10/15 and spoke with Claire. She asked me about the security question, but it was wrong. I asked to speak with a manager and she put me on hold 5 minutes, came back and said manager was busy. She told me unless I answer the question, there is no way to access my account. There has to be another way.

I have very important attorney papers I need from my email I cannot lose. I can be reached at 469-554-3219. If someone doesn't remember their security question, then what do they do? I fear I have been hacked and my information changed. If AOL looks through my email, surely they will see everything addressed to me, but that AOL customer service could not do that and that's just not good customer service. The rep Claire was rude and uncaring. I think they (customer service) is in another country other than the USA.

On Monday, Nov 2, 2015, I started a chat with Tech Nathaniel Rein. My problem was I could not get Google to search when I pressed the search button. I answered several questions including what operating system I was using which was Windows XP. I had version 9.7 and he told me I had to update to 9.8.1 and that he would take care of it if I gave him control of my computer, which I did. He proceeded to get rid of my old AOL files, among other things, and then turned me over to John (didn't get his last name) who proceeded to install version 9.8.1 which was successful, to a point since I now could google. However, when I went to Facebook and my bank Wells Fargo, it was formatted.

The next day, Nov 3, 2015, I started a chat with Joel C concerning my current problem who informed me 9.8.1 was the wrong version for XP and said they had to reinstall 9.7 at which point he turned me over to Alex who fussed around for more then two hours trying to get 9.7 reinstalled to no avail. He then informed me something must be wrong with my computer because I was using an operating system that was ten years old which is why he couldn't re-install AOL. He then gave me a telephone number to call and assured me they would solve my computer problem. I don't like to say this but I had a feeling he didn't know what the hell he was doing. However, I thanked him for trying. Since he left the 9.7 installation Icon I asked him if I could try to install 9.7 myself. He said I could try but if wouldn't work because it didn't work for him. IT WORKED and I am now back to 9.7 but Facebook and Wells Fargo are still not formatted. (no pictures just blue words).

I know I have an old computer but it was working just fine, except for google, until I called for help. I am afraid to call the number Alex gave me. I think my problem is the Flash Drive but when I go to their web site, it is formatted also. Been with you guys a long time and would hate to leave. I can live without Facebook but I have to get to my bank account.

Just spent over 2 hours writing a very difficult and complicated email to a client. just as I was getting ready to send it something erased the entire email except for the address of the recipient. I am absolutely furious. I can find no way to restore the info. I can not believe there is not a two step process that can stop an accidental deletion of an entire email or at the very least a way to recover info that just suddenly vanishes. Now that I look online I see more AOL complaints than I can count. Wow!

When I type an address of someone I want to send an email to. Most of the time I cannot type anything. The location indicator blinks as it to say, go ahead and begin typing and nothing happens, then I wait a while, and it will allow me to type one or two letters, then it jumps ahead and types @aol.com as if it were going to send it to aol. Then I try to erase the aol part and I cannot erase it. I get the little blue rotating circle. then it stops and the "go ahead and type indicator shows up again" and I then try to type, and nothing happens. I am lucky if I can type a full address within a half hour.

Recently my AOL "Welcome" page has been changed. Now, above the daily news highlights, is a series of advertisements that I never asked for and do not want to have. I followed the instructions to eliminate them. The response I received is that I cannot eliminate them. These advertisements that AOL is putting on my AOL desktop are paid advertisements, paid to AOL. I am paying AOL $300 every year for my Email service.

I am insulted that AOL takes my money and then sends massive advertisement to me. I would appreciate if you can totally remove these advertisements from my Email. If you refuse to do this I will file a complaint with the FCC. You are violating my privacy with these advertisements.

I have been with AOL since the beginning. I refer to the news 2 or three times a day, everyday. I do not like having to wait for Hillary Clinton finish her advertising lies before I can read or view a news article.. Why do you not have the stop in 5 seconds her. She makes me sick. I am considering changing provider because being forced to see here all of the time.

Been calling AOL tech support since August 14, 16, 18, 22 and Sept. 5. No resolution. Was transferred to level 3 tech support in Rochester, NY tonight. Is there anyone working in NY at 11:30 p.m. - 12:30 a.m. Recorded message kept telling me to hand & someone would answer soon. I held on over an hour. Pretty poor service for a paying customer.

AOL installed itself without my permission. I leave my system on standby for updates from MS, so it's online 24/7. I activated my screen and saw the AOL icon on my task bar. YOU do not have the right to self install. My typing skills suffer when I am mad... I don't want to see this happen again; are we clear?

Today, I was speaking with "Alex". My initial call concerned being unable to find an old list. Alex did not think I could find it on my own so he took "control" of my computer and we made a new one. I was curious and found out that all he had to do for me to find the old list was to instruct me to type the name of the list in the search window. I mentioned this to him and he told me that it was easier for him to do it himself than for him to tell me this simple step. Second, I explained to him that I did not like the AOL version I am using and asked how I might change it. Again, he alluded that I would not be able to do this without technical assistance. I thought this was presumptuous of him. So, I asked him where he was from. That's when he hung up in my face.

My complaint involves AOL's Super Anti Spyware. No one including the technical support personnel can install this product on my computer. They took control of my computer for a hour or more and failed. It downloaded the software to my e-mail address but would not accept my e-mail address as valid to complete the installation. Upon returning from 2 months of rehab recovering from open heart surgery I discovered they have been billing me $3.99 a month for software that AOL can't install. I cancelled the spyware package and requested a full refund. They offered only a $3.99 for the current month.

Given the amount of my total monthly bill i wonder why they are encouraging me to find another service supplier who knows how to treat customers better. I don't believe AOL should be permitted to bill for software and services before they're installed. While I generally feel the government tends to over regulate this may be something that requires their attention. Does anyone know of any regulatory agency who oversees AOL?

Main computer windows works fine. I have an iPad and approximately 2 hours ago went to internet and received an error message which doesn't allow me to do anything. Windows Firewall Warning *** your computer may have adware/spyware virus *** call 1-844-415-0000 which apparently is a bogus number according to reviews of this number on the internet. I called AOL and waited on the line 25 minutes and someone answered and then I was disconnected.

--Initially calling the 844-415-0000 4 times I was disconnected when I asked who I was speaking to. A person named Matthew called be back from 844-416-7294, said he was the manager and switched me over to another person in Illinois who kept putting me on hold as he couldn't help and then was disconnected again. Talked with another person John Martin from Texas 844-587-1470 in which once again I was disconnected. I am frustrated, disgusted and as I'm writing this complaint a person John Matthews from Manhattan called me back and wants to know what the problem is.

I am asking you please to have someone with any authority call me back directly. Thank You for your help!

Today when I signed on to aol I could not get a picture on the info in the center of the screen (1 to 40). There is writing next to them but no picture.

Cancelled my AOL Broadband service in January 2015. Continued to receive billing for a service that was not provided. Went on lie after cancelling service with message stating the service was not active. Initlially disputed charge with credit card carrier in January, informed may be off the billing cycle for AOL, paid bill only to to receive another bill from AOL. The credit card company processed the dispute and denied payment. Today I received a bill from AOL again stating that I owed $35.90 in charges and that my now cancelled account fro the last 3 months was suspended and that I needed to pay the bill. We did pay the bill, but was not pleased with the process. We have not used this service for quite some time, but neglected to cancel the service previously, for which I take full responsibility for. I suspect this may be true for a number of people and will do my best to inform the best I can. CONSUMERS BEWARE.

I paid for live help on the phone from Aol and I have been on hold for 43 minutes waiting for someone to pick up and help me. so far all i hear is some terrible music that is loud and annoying. You have charged me for this service and I am getting no service at all!

For the past couple of weeks aol is not responding or there is a long wait until it finally does respond. I have just had a computer scan and there doesn'y seem to be anything wrong - so please tell me what is going on.

I went to my address book to find an address, I opened it up and found that my address book now contained HUNDREDS of addresses listed. These were 99.9 % strange addresses to me and all seemed to come from Yahoo members. My computer has been invaded. I just spent an hour deleting these addresses one by one and haven't made a dent. The only thing I can see is to cancel my AOL and start a new E mail account. I do not want to do this as I have nearly 20 years of advertising with this address and losing this address will cost me a great deal of money. What do I do and how did this happen?

I have been unable access my account and to get hold of anyone from AOL for 3 days!!!!

AOL Answers since March 1 (18 days ago) has not allowed sign in with AOL screen name and password. Daily complaints via Feedback have had no reply.

I have registered a complaint to the ftc about this ongoing problem. All of the mail I send to the Aol folks is being returned to me by you folks. Yet all of their mail (Aol mail) is delivered to me. Seems myself and friends are paying for a service and not receiving it.

I wrote a complaint that I was never told that my old AOL email address would be no good after AOL changed its name to mail.com. Since AOL never gave me a new email address, I do not have a good one,so I gave the old AOL address. Now, after writing a complaint on this issue, I got a message that they would have to check my identity at my email address (which is the old AOL one which is no good). Therefore, my complaint will go nowhere and hundreds if not thousands of people will be right royally screwed by AOL's incompetence and lack of caring about the kind of job they do.

Used AOL mail for 20 years. I have a personal account and bc of recent lay off created a professional email account for linkedin and on my resume submittals. As of yesterday I am not able to access the professional account and when I call both the tech #s I am stuck in a loop to provide my phone # which I would not include in my profile. Tried everything to get to a live person w no success. I emailed my complaint to AOL via my personal email account. that was over 24 hours ago and still no response. I am in the middle of setting up interviews etc and now this??? Really AOL?

I have been customer of AOL for 20 years

there email is getting worse and worse.

When I send out group mailings to my customers i am continually challenged.

I called years ago and go set up to do large group mailing

I recently had my email blocked and had to fill out these forms out to send group mailing and then sent a form letter saying my request is denied.

All my friends have moved to Gmail I guess aol is trying to force people to Gmail.

I asked for personal help or a phone call and just get form letters.

The customer service department has been so bad. Obviously I will be leaving Aol like my friends

I have noticed lately that when you scroll down to see or make a comment about a story, I often sates that the site can not be found, try again. Why is this happening so frequently of late. Can you please repair or change something so that this does not happen?

Dear AOL. Can you please help me as I am now getting very frustrated, For sometime now I have been getting a regular amount of spam mail, but what is most annoying and really should not be happening if AOL was monitoring this as they are supposed to be doing. And please don’t tell me to go into my settings and block the post so as not to receive it. Because It should not be reaching me to start with as its not addressed to me correctly.

So can you please tell me what the hell is going on, Its not as though we don’t have enough to worry about with phishing and scams. So can you please get your act together and make sure I stop receiving male that’s not addressed to me and make sure my spam is correctly monitored.

We have been AOL cutomers for 20 years. Now we have a problem not of our making and we cannot talk to a tech without a service contract. It does not seem right and is poor customer relations. I cannot e-mail people I have been e-mailing for years during the last few weeks. I have been blocked from these specific addresses. There may be more. There are other comcast customers that I can e-mail. It makes no sense. I can e-mail using gmail and comcast.net accounts.

I talked to several technical people at Comcast about the problem and the final result was that they said it is an AOL problem. When I called AOL tech support I was told that I needed to agree to a service contract (which I did not want) before they would even talk to me. I said OK and I was told to change my password. I did, but it made no difference. Is the solution to either pay for something I do not want or is it to forget AOL.

In short, my father passed away about a year ago and with him went the passwords for some of his email accounts, one of which was set up for my now 81-year-old mother.

It seems that my mother can not remember the password. No problem, says AOl, just fax us a copy of your husband’s death certificate and a document showing that you are teh next of kin/beneficiary and we will provide you with the password. Ooops, sorry, we need more information before we can do that: We need the address on the billing statement (there is no bill, it’s a free account).

My father had several addresses for his business over the years since he opened up his/my mother’s AOL account. Which one was it? Or was it their home address? I gave the AOL reps all of the possible addresses …. and they would neither confirm nor deny any of them. They also said that my mother had to provide a utitlity bill for the address …. which is fine, except we don’t know, and they won’t tell us which one it is.

My mother can’t sleep at at night because of this. I don’t what kind of emails she typically gets but this 81-year-old grandmother believes that in the time that she has not been able to access her AOl account she has been missing something vital.

I understand security…..but this lack of common-sense humanity is truly ridiculous. I too have an AOL account. So does my wife. So do my kids. Not anymore, hello GMail/Ymail/Hotmail, etc. AOL should be ashamed of themselves.

I have been receiving emails from these people and i dont know them and i dont know how or where they are getting my email address from the only other site i use is ebay and yahoo email. I added them to spam block list but i get them from other people after that. What can i do to stop these emails? Here are the email addresses.

I have been called many times by AOL in the last month saying I owe them money. I was using dial up and then went to broadband so now I do not need that service. I never used your Norton virus because it slowed my computer down and I had to delete it.

Your service is free for those who have broadband. You need to have your people stop harassing me or I will get my lawyer involved. I have been writing down the date, time and persons name that have been calling me. I tell them each time I do not need the paid service any longer, but they keep phoning me back. This needs to stop.

If I get one more phone call I will be writing you a letter to stop the harassment and if it is not stooped I will contact an attorney to deal with it.

I am perhaps one of the oldest persons and freuent user to of the Author’s Chat room. My complaint concerns the ability and total disregard by some members to monopolize the space in that chat room for hours on end, thus making it impossible for others to visit, even for a few minutes. There should be some method to remove them from the room after they have been in it for over an hour of time, and not allow reentrance to that particular chat room untile at least two hours have passed. I PAY for aol, which many in that room do not, and I resent not being able to access that particular room for even a few minutes, except perhaps at 4 AM!!

I no longer have an AOL account, but e-mails under my old address are being sent out to my address book and causing friends to have a virus and their computers to crash. Even though I advised everyone not to open anything from my old address. The problem is that because I don’t have an AOL account anymore and it was a free account, I can’t seem to get hold of anyone to speak to at AOL, and register an official complaint. It’s a catch 22 situation.

I don’t log into AOL anymore, but it has been impossible to officially close my account.. what a nightmare!!! It’s very frustrating. Anyone have any other ideas?  Thanks to all those who have given tips on how to close an AOL account. Very helpful. The prospect is daunting, but I will continue and hope for a positive result.

AIM is so stupid anymore! Every two minutes i’m getting i-ms from people i don’t even know saying sexual things and it gets so annoying! And if i don’t answer, they keep sending the messages over and over! AIM sucks now! They should really fix that, i’m sure i’m not the only one it happens to. I try to block the people on AOL IM, but new screen names just come up, with the same message! AOL Instant Messenger really Sucks Now!

I received a letter of terms of service from AOL Aim regarding a message I supposedly sent to a contact of mine. I never sent the message and would not ever send a message like that. Someone- somehow has used my email address WEW17@aol.com to send a message. As a coincidence this particular address has been sending out messages to my contacts that I am not receiving any mail until after 12/10/2010. I have had contacts from many friends regarding this, and I would like both of these matters investigated at once. How does somebody use my email address to send these fake messages through AOL? It seems that they have hacked my instant messenger account.

Today, I have received call from business associates, customers, providers and other about an email I sent offering pharmaceutical products. Someone must have access my contact list, which I have erased and send mails to everyone. Very disappointing this could happened even for a large email provider like AOL. I have been a member for quite a while and have never ever had a situation like this before, and never expect this kind of thing to happen to me. Is there anything that could be done to prevent this from happening to me or another person in the future? AOL’s attention to this matter will be highly appreciated.

aol posts a computer checkup free then 4.95 per month. this always comes on just after I lose the connect to aol. I have had att out numerous times and they say it is in aol software. It is odd that for 4.95 per month more you can fix the problem. I know that the problem is on your end, and that you want to charge for a problem that aol has created. Quit or you go to court…