Michael J Kalny
I am sick and tired of your anti-Trump inserts masquerading as news. Cease and desist or I will go to another service
AOL customers are experiencing critical account access problems requiring constant verification, coupled with inadequate customer service that often leads to upselling attempts. Long-time customers are frustrated by unauthorized billing, forced interface changes with intrusive advertising, and perceived political bias in content moderation.
Common Issues
I am sick and tired of your anti-Trump inserts masquerading as news. Cease and desist or I will go to another service
I need aol to help clear emails I delete them they come back I have bulk nail unread nails I delete they come back. Hundreds of them. I called Verizon they said it's All issue. So I call Aol get hung up on cut off noone calls back.
This gad been going on for months. I complain nothing happens. I try to do what I am told I get nowhere. Aol used to be an excellent company. Re rps sound like they are overseas and understand nothing u tell them you spends hrs calling to get issue resolved.
My number 9194821477 phone mitorola z3 I gave gad it w companies that don't care about consumer d. Thanks please clear emails.
On 2018 someone inserted a virus into my computer and shut it down for good. I lost everything and had to buy a new desktop and tried to recover anything by uploading a UBS. No success I lost everything on file.
On AOL Games I had total chips on World Class Poker $194 million in chips and $987,000 in chips on 5 Card Draw. When I re-entered AOL Games on my new desktop I had to have a new account. I entered the new account and logged into game site.
All my chips on both games were ZERO amounts thus having to start over. It took me 7 years to get this amount of chips and now there all gone. 8 million after starting over. Can you help me get my chips count back in the two dollar amounts from last year and today's amount.
My emails and unread mail keeps coming back. Hundreds of them. I delete go to trash delete I do the same thing w unread emails they come back to. I called several times and everyone hung up on me. com is associated w my Verizon phone. Please call 9194821477.
My phone has not been syncing for the past 2 days. I called AOL tech support and an agent answered with a very heavy accent. I could hardly understand anything he said. When I told him that I was having trouble with my phone syncing, he asked for my AOL email address which I gave to him.
He put me on hold. When he came back on the line he told me that I needed a new phone but that he could do something to make my phone sync by charging me $59. When I told the agent that I would not pay the $59 he hung up on me.
If I could give minus zero stars I would do so. AOL does not deserve one star. Their tech support service is a rip-off. I called AOL back, and I did speak with a second agent. This person also had a very heavy accent.
Over the phone it is too hard to understand someone that has…
it seems as if too often when I receive e-mails that are more conservatively oriented, I get a notice that I cannot open it because the "content has not been verified". It makes the impression that my mail is being censored, and I don't appreciate that.
I would like to know if others have experience the same situation. It is so annoying to try to open an e-mail and find that you cannot decide for yourself whether you find it factual or not. I am a grownup and can make my own decisions. Thank you.
I received 2 emails indicating that the AOL Computer Checkup and the AOL Superspyware programs were not functioning properly and are being discontinued. I was told to call the telephone number in the emails to request a refund. On the first call to AOL Computer Checkup I was successful in securing a refund.
On the second call for the Superspyware program, I was transferred from one department to another for a total of 24 times. I spoke to Tim, Kyle, Christine, Colene, Jes, Bon, and Mel among many others. In each conversation, they told me I had the wrong department again for a total of 24 transfers.
I then demanded to speak to a supervisor whose name was Paula who promised to call me back on 09/11/19 but never did! 99 per month. In addition, she was the only one of the 25 AOL…
AOL mail is completely undependable. Sometimes it works, sometimes it doesn't. AOL customers never get updates on the problem or any kind of notification. Horrible customer service.
I am trying to log onto my account, but cannot, Aol isn't even connecting, I have no emails coming through my phone let alone on my PC? This is stopping me from working? Can someone call me or fix this problem urgently
In your headlines today, I can't believe that you put the Odessa mass shooting as No. 11. It should've been No. 1. Hurricane Dorian should've been No. 2. You put this Odessa mass shooting WAY after all the trivial show biz stuff. Where are your priorities?
Seven precious lives were lost, and all you care about is entertainment and sports?
I have emails going to junk that I want to receive. One is word on fire and the other is Catholic League I have entered them on my email address book and still they go to junk.
From time to time I cannot send or save as draft andy emails from my home in Poland. This also occurs when I am at my summer home in the south of France and Austria. This is very annoying insofar as one loses everything written and rewrites hoping that this time it will send or at least save as a draft.
I have been with aol for well over 15 years and it appears that the problems are increasing. As a so-called Global Brand, your performance is abysmal and getting worse over time! Google and others will eat your lunch if you don't get on top of the problems. As you lose users, your value to advertisers decreases to the point where your costs will get ever closer to matching your revenue, so get with it!
Aol subject captions are not working. It repeats the same line for subject even though it changes. See Aol.com-News, sports, Weather Etertainment, etc.
Still have not heard back from AOL for useing my credit card with permission. How did thet get my number? I want my money back
Who told AOL it could charge my credit card?? NOT ME I never said any thing. I want my money back for all the charges. Im sending a letter to Sen Trune and Rounds of South Dakota to complain. How did AOL get my credit card and how long has this been going on.
I want an answer on this Sharon Hieb
I was not able to access Flash Player on my email. After hours of attempting to open a document using Flash, I contacted tech support. A technician accessed my computer, informed me I had thousands or error messages and quoted me 199.00 to fix the problem. I was disconnected without a return call before I could respond.
I called again, gave my case# 785247 and was told there was no record. I was transferred to another technician. On a different computer (MALVIKA) accessed my computer and informed me I had thousands of error messages. They would not be able to assist me with accessing Flash until these were cleared and quoted me a price of 200.00 to 300.00 dollars. I asked if I went to a computer repair store to have this resolved and called back if this would be resolved. I was informed…
invasion by google on collusion with aol to posted to my computer round clock advertising
No more complaint I know what to do just change the company after more than twenty years sorry I am tired
As a long standing customer, AOL's service is wretchedly poor. Its quality is terrible. I experience delays getting onto its browser; and once on, it is horribly slow and it constantly freezes at which point I have to shut it down and restart.
If I practiced my profession of law with similar quality, not only would I be abysmally ashamed, I would eventually be out of business. Shame on this company, its management, employees, and shareholders for its brutish neglect and lack of caring for its customers.
I realize I am one in a million customers, but out of outrage I'm taking the time to at least register my complaint. I am a 20 yr. customer of AOL and the ONLY reason I / we use AOL is because of my wife's limited computer skills.
As a retired corporate Quality Assurance Manager I can (professionally) tell you that your software, it's technical and customer support, is the most inept, meaningless and useless operation(s) I have ever experienced in my 76 years. I don't think that my assessment will matter to AOL, but I thought I would try!
AOL's "news" has become a complete joke. They consistently post only negative news about our President and anything he does. Many of the "news articles on politics" are non-factual. Their writers /reporters seem to be comprised of brainwashed entitled emotionally frail and completely biased democrats.
The pro-democratic anti=republican slant with which I'd wager 90% of your political "news" posts are written is shameful Please tell your "journalists" that conjecture and speculation laced with a clearly biased author's injections do NOT an interesting piece make! " Although they should really be called "Comment…
I am not receiving notifications in my email when I comment and get likes or when someone replies to my comments in the comment section of the articles. This has been going on for about 6 weeks. I previously made this complaint and was advised by AOL to click on my name at the beginning of a comment section and check the settings.
I did this, and all the setting are checked to receive notifications. Just to make sure, I unchecked them and then checked them again and clicked to save them. I just checked again a few minutes ago, and all of them are still checked; yet I am not receiving any notifications.
I used to get loads of feedback and then suddenly they just stopped. Can someone at AOL please see what is happening and try to correct this situation. I spent an hour with a tech who…
Important emails sent to me are not arriving, WHY?
I actually pay a monthly fee to have to put up with your self-serving format, which I resent greatly. In almost every story or article I want to read, you make your customers read a few sentences and then click to go forward to the next page.
Of course it takes several seconds because all of the advertisements you sell have to load. I would think you would make a no-advertisements version available to those subscribers who actually pay for the service. GREED, GREED, GREED!
Why can't I drill down to lower levals
I've been a PAYING customer for many years! I read the news every morning, but for the past month to a month and a half the service is horrible. I click on a great headline and all I get is a BLANK PAGE, there are a few Head Lines that do link, but most are blank page!
Please advise what the problem is and how it can be rectified! When you solve this problem, I will rate AOL.
AOL is an unbelievable stupid company and I am unbelievable stupid user.
First most of the news that comes with pictures only reveals 1/3 of the pictures because the rest is blocked out by ads.
Second, if you want the whole news story you need to train yourself to block out the ads and speed read. Thank you AOL for the first time in my 73 years on this earth I am able to speed .
AOL is about the most unethical or maybe you can say smartest if your a money monger. It makes it's customers pay to fix its own dysfunctional software.
when I try to pull up a story it say blank page on most stories please fix this
Monday July 1 there were at least 6 "Mailer Daemon" notices that said I had sent mail that had not been deliverable. I had sent no such mail. When I opened one it was all gibberish (to me anyway). I did not know what to do, so I switched over to news and when I came back later they were all gone without a trace. I thought. Yesterday I got hate mail from someone whom I guess was hurt in some way by the mail that fleetingly went through my account:
"scffatraining ([email protected]) To:you Details
FUCK YOU. YOU HAVE BEEN REPORTED TO THE FBI-CIA-& US STATE DEPARTMENT FOR FRAUD AND EXTORTION. DELETE US NOW! WE ALSO REPORTED YOU TO AOL!
In a message dated 7/1/2019 11:26:35 AM Eastern Standard Time, [email protected] writes:
Hello,
Please find attached a copy of your statement that…
Finally discovered why aol mail is so horrendous !
They start off hassling one aspect of your webmail account: for example, slow linking to your Email. Then add another aspect, such as sending slews of ads to Inbox; and so on until you get so fed-up you find a way to complain to their Customer Service. Here they very sweetly commiserate with your problems and finally tell you they'll give you a 30 day free Tach Support --- for which you must give a Credit Card number. At the end of that month, as we all know, there's no way to cancel (despite their promises). When you refuse the free "favor" -- or try to cancel the paid tech service at the end of the month -- the hassling increases to the point of making the webmail nearly impossible to use altogether. In addition, If you Search…
I've been locked out of the AOL account for the last three days and none of your representative have been able to get a resolution for me to gain access to the account. I've had the AOL account for many years and they're telling me that they can get the account back open; unfortunately, since Monday, June 24, 2019 not one representative has been able to successfully reestablish the account. I've been on the phone, daily, since Monday, June 24, 2019 trying to gain access. I'm back on the phone with a representative and she just informed me that her system will not allow her to give me a temporary password and she just hung the phone up due to my asking to speak to a supervisor. I've spoken to Cel, Vee, Fee, Vin, etc. and none of them seem to know what they are doing.
This is the most…
SLOW START UP ONCE IT IS UP NEWS CAPTIONS STAY THE SAME IF IT CHANGES TO NEW SUBJSCT
I TELL EVERYONE THAT YOUR SERVICE IS CRAP !
ill be changing to some other service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I responded to an e-mail and it was important. NOW FOR OVER AN HOUR IT TELLS ME THERE IS A TECHNICAL DIFFICULTY AND I CANNOT SEND IT. I DO NOT GIVE A RIP AS TO HOW THEY ADVERTISE IT IS THE BIGGEST COMPANY.
BUT THE SERVICE IS A O IN THE LINE OF 1-10. They try to get money out of you everytime they get a chance and I umderstand other servers do not do this. So I am hot with anger. What good is it to have a computer with that kind of service.
This is happening more and more.
On 6/11/2019 I was responding to a reply to a comment I'd made on an AOL comment thread and while typing my response I saw all my previous comments on the thread deleted. I have always followed the AOL guidelines and write thoughtful and considerate comments. Apparently the moderator was mad because my original comment was criticizing a Yahoo writer for taking Trump's words out of context. Verizon bought AOL and Yahoo so maybe that's why the moderator was offended or maybe it's just political bias.
Regardless, the moderator took it much further and deleted ALL of my comments from more than the past 2 years when AOL implemented their current format for their comment threads. I found this out by going to my profile page and all that were there were the 15 comments from April to June 2017…
I know to help pay for the service I have to accept pop up ads on AOL, but recently the pop up ad had a picture that I consider porn. I emailed Aol told I agreed to get pop up ads, no reference to the content.
I then called and this guy had no concern about the vulgar ad, he tried to SELL me virus protection. It is not a virus it is a company they advertise for. I can not have children seeing an ad like this.
I guess after decades I am going to have to go to another Email service
cannot read my mail from today May 30th. Plus when I went on to read had no date said only yesterday. Called customer service had to talk to 3 people before I got to where I was supposed to be and that was the worst now it only comes up with the time and was told by the rep from (Romania) that's the way it is.
Well I've been dealing with Aol for more than 25 yrs and that's not the way it is. 00 dollars a month. This needs to get rectified and soon.
AOL is screening my posts and not letting others see my posts, because I am a conservative. I replied to my own post and it did not appear. I used to be a "leader" no more. I used to get tons of likes and some dislikes. NO MORE!!!
This discrimination is the reason no one trust MSM anymore. I will not pay for this abuse anymore. I will be cancelling my payment to AOL as soon as I find another that is not discriminating against their opinion and political agenda.
How about stop running false news.
Please fix you news feed so that when you advance to another story the Story header also advances with it.
I have tried multiple times and spent over 2 hours on the phone with customer service to cancel my aol account, after an attempted hack to my account. I deleted all 5 sub accounts in March (well over an hour) while on the phone with CS dept and was told to wait 30-45 days to cancel main account. com).
Spent 20 minutes with CS and he was unable to delete account and then disconnected to call without warning. com
MY COMPUTER IS HELPLESS. TODAY EVERY THING IS NOT WORKING. , BUT ARE IN MY DOWNSTAIRS OFFICE. MY OLD MAIL HAS COME BACK, AFTER MY COMPLAINTS. LAST WEEK I SIGNED UP FOR HELP ON A TRAIL BASIS. MY DAY HAS BEEN DESTROYED.
I AM A CPA AND HAVE NOT COMPLETED ALL MY CLIENTS RETURN. I DID RECEIVE A MESSAGE FROM SOMEONE WHO WANTED ME TO PAY 1$ AND THEN SIGN UP AGAIN. MY OLD MAIL HAS COME UP AGAIN, BUT MY 993 CURRENT E MAILS NUMBERING(INCORRECTLY)99O MESSAGES COMPLETELY DISAPPEARED.
I CONNOT DO ANY WORK AND MY DAY IS RUINED. I CANNOT DO ANY WORK. I DO NOT WISH TO SPEAK TO SOME ONE BY E-MAIL BECAUSE YOUR PEOPLE ARE MORE INTERESTED IN SELLING KNEW PROGRAMS INSTEAD OF HELPING CUSTOMERS WHO RELY ON YOUR SERVICE.
tHIS IS A TERRIBLE WAY TO HANDLE A CUSTOMER WHO HAS BEEN WITH YOU SINCE DAY 1
I called customer service to cancel AOL complete, and have been hung up on three times already! It's a waste of money, was supposed to include Lifelock, but they never respond to my emails! WTH? I only use AOL email because Verizon switched over to it. This company stinks.
why cant I set my password for my email why are you asking for money you don't answer your phone no one will read this im sure I feel like I am being held hostage and that is bull shit
I have been receiving the last couple months that my AOL e-mail is going to be deleated. I did not ever give permission to deactivate my account. Please reactivate my aol account and email. I am not ok with this delay and cant sign in to my e-mail. thank u
I am a long time user of AOL. i have had some computer problems with AOL. i asked them for help. They forwarded me to a company who said they could help me. They tried to fix my problem bust said That i needed additional help.
00 for their initial repair. 00 . i refused to pay that. Since then i have had a problem in signing into to my account. If i leave my computer on without touching it for a while it shuts down so i need to sign in again.
if i sign in again the computer does not acknowledge me so i need to sign in again. Sometimes i am on the computer for a long time and need go to another site and sign in again because the computer says they do not recognize me.
It is very annoying to need to sign in after i have been on the computer for a long time.
Pissed ordered for first time and was charged double want my money back now
Is this a spam
Important Information About Your AOL - Email Service
Hello:
Lately we've been getting complains from AOL Users about hackers and spammers getting into their accounts and violating AOL Terms. We're closing our older AOL email services to switch to Oath for a better and more secured service. That means your AOL email address will stop working after 20th of APRIL 2019 unless you switch to AOL OATH. If you don't, you'll lose your email address as well as the folders and messages associated with it. Please take some time to switch and agree to the new unified Terms of Service and Privacy Policy by clicking on the button below. . Switch Here Now What You Can Look Forward To Protection against viruses, spam and other online threats Technical support to help you when you need Up…
AOL is using a hard sell system for peddling System Mechanic and Anti Spyware programs. I have rejected the offers twice and again I will tell you I do not want or need them. I replied to their offer again 30 minutes ago and said in the email that I do not want the service and to confirm they are not going to charge my account per the email I received.
I have been with AOL for a long time (at least 20 yrs) and the service was a lot better. If the one star is a low rating then that is what I can give them and if there was a lower rating they have earned that one.
why are my comments not being shown when I enter a comment after a story? I am not rude on line.
I am so disappointed today. For the first time in 2 plus years your "newspeople" and I mean that very loosely and sarcastically have totally abandoned there Trump collusion and obstruction articles. AOl you should require them to write an apology for being wrong for the last 2 plus years.
I demand that AOl and the people you allow to publish on your web site apologize to Trump and america for being biased.
For years I have had AOL, services. For some unknown reason Most any POST made are wiped out. Just like today. I tried to down a story about John McCain, being called the Hanol Hilton SONGBIRD. AOL blocked the reprint.
I pay MONEYS for your internet services. Before I cancel. I would like to know my PROBLEM with YOU.