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AOL

2.5
430 complaints

Address

770 Broadway New York, NY, 10003

AOL customers are experiencing critical account access problems requiring constant verification, coupled with inadequate customer service that often leads to upselling attempts. Long-time customers are frustrated by unauthorized billing, forced interface changes with intrusive advertising, and perceived political bias in content moderation.

Generated 3 days ago

Common Issues

30% (129)
locked outpasswordverification code
25% (108)
rudeno helphung up
20% (86)
chargedrefundcredit card
15% (65)
new formatadsadvertisements
10% (43)
biasedblocked commentpolitical

Complaints

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Alan Frey

Mar 19, 2019
0

The number of ads and pop ups has gotten totally out of hand. I don't read your content on many menus because deleting the ads gets so frustrating that I just abandon the article. For a service that I already pay for it seems I should not be bombarded with ads. Alan Frey

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Conway B. Moncure

Mar 18, 2019
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AOL is constantly locking me out and requiring me to reenter my address and password each time I log in.

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Robert Smith

Mar 10, 2019
0

com address and every time I put the code in it says it is wrong they give another code I enter same thing I have complained and nothing I have a wife in a cancer treatment place she is level 4 and I have all my job info as I am trying to get a better paying job to raise our 12 year old daughter.

It is very frustrating I wish I could go to there office and bust peoples heads open with a baseball bat. Please help

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Daniel

Mar 9, 2019
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You constantly publish negative news or advises. You are converting this country in a hypochondriac nation.

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Herbert Cavanaugh

Mar 3, 2019
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AOL now sends me pop up demands from India that freeze my computer while I am working on it to recover from a massive hack from—you guessed it—India. 95 subscription fee for March 2019. How could I? A few days ago my Dell computer was compromised by hackers from Goa, India and I am still working furiously to block the fatal effects of that hack.

However, the incredibly rude and stupid AOL tactic of freezing everything but their popup has prevented me from doing that. I had to pull the plug on the computer, and lose critical restoration work. I called AOL many times, attempting to get a voice connection in the US, but seems there aren't any—the former American managers have flown the coop.

In fact, each time I dialed, the phone was picked up in India-- not an uncommon event in the US…

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Paula Rose

Feb 28, 2019
0

AOL does not report the truth! They are extremely biased and only report far left liberal views. They also create sensational headlines where there is no story to back them up. Do you really think the majority of Americans give a hoot about the Kardashians, the Hypocrites in Hollywood and all of the other junk that they put on their website, not to mention the constant bashing of our President who the American people voted into office.

How about printing some true facts instead of fictious lies????

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mike magee

Feb 25, 2019
0

i keep getting a pop up saying to disable my ad blocker hr so i disable my ad blocker and i still get the the notice to disable my adblocker I CANNOT EVEN ANSWER MY E MAILS HEY AOL GET OFF YOUR LAZY ASSES AND FIX THIS PROBLEM!!!!!!!!!!

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Gerald T Truelove

Feb 21, 2019
0

You have adds that are popping up blocking the things that I want to read or look at. I am tired of it. Please correct this or I"m quitting your services!!

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lauli

Feb 5, 2019
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My mother passed away two months ago and I found out she had her AOL payment on auto charge to her credit card. They refused to credit the last two charges - I asked for even the last month's charge as there is no money to pay the credit card for it.

"i'm sorry we can only credit if you canceled before the billing date" (which basically means they don't credit anything) but you can't cancel if you are dead! Supervisor said no way to credit - really? AOL has no ability to credit an account? Ever? Under any circumstance?

My mom was a two decade customer - they couldn't credit as even a customer courtesy? Terrible!!!

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Patricia Schreiner

Jan 31, 2019
0

I have no contacts blocked on my phone. I contacted Verizon and they do not provide technical support anymore and was told to call AOL who now does for my account. I also contacted Apple and was told nothing came from their end and to contact AOL. I contacted AOL and was given 2 options. 1. Go to AOL online Help page and 2. Sign up for a AOL Plan that provides live technical support with a monthly charge. I was told I can cancel the plan during a 30 day trial period. AOL has a bad reputation with this process.

I went to the AOL webpage and there was absolutely nothing that addressed how to unblock a contact. In fact, the webpage was so generic I found it totally useless for consumers.

I believe AOL does this on purpose so users will sign up for the monthly live AOL help.

This blocking…

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MARTIN rosenwasser

Jan 16, 2019
0

I RECENTLY HAVE RECEIVED 20 TO 30 E-MAILS DAILY OFFERING ME SEXUAL ADVISE AND SEXUAL OFFERINGS. MOST OF THESES E-MAILS HAVE PREVIOUSLY COME THROUGH MY SPAM ACCOUNT. I DO NOT WANT THESE COME THROUGH MY PERSONAL OR BUSINESS ACCOUNTS.

MARTIN ROSENWASSER CPA aOL.COM

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guy desalvo

Jan 11, 2019
0

This new yahoo portfolios you switched to is absolutely the worst ever, totally NOT user friendly and unable to control, maintain or obtain what s wanted. Due to this change which was my primary reason for PAYING for AOL I now have to research other options to track my stocks and may posibly have to drop AOL.

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harry johnson

Jan 10, 2019
0

When I log onto a News Item, with that STUPID MUSic that is played YOU CAN NOT HEAR what is being said for the music over it.. PLEASE TELL ME WHAT IS MORE IMPORTANT>>

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Dave Bursh

Dec 24, 2018
0

Why do you always report Kardashian news? No one cares!!! Let's have some more pertinent media coverage and not waste everyone's time with this.

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DONALD MULLEN

Dec 12, 2018
0

every time i sign in i never get a phone call to give me a code that gives me access to my emails, and went i call to complaint. they tell me that they don't have my email address and my phone number.i have to use my other email address OUTLOOK.COM to sign in to aol. will you please kindly straighten this situation out because i don't wanna have to fill out a complaint application with the better business bureau THANK YOU!

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dorothy talllywhacker

Nov 26, 2018
0

its simply horrible you freeze up have to reboot room all day several times ,cant post and serviceis slow this is a new puter thats already messing up and i only use aol ,im constantly having to reboot your program what am i paying for?

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John Wolfe

Nov 26, 2018
0

The new split screen picture on the Welcome scroll is terrible. Please go back to the way it was.

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Terry

Nov 21, 2018
0

It is the day before Thanksgiving and your banners are all about attacking Trump and being negative to include some stupid thing about poisoning your dog on Thanksgiving. Do you people have anything to be thankful for. For God's sake get over it.

I pay for this service and I want more positive stuff.

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SHARON PENNY

Nov 21, 2018
0

hi I have had system mechanic for a number of years about two years ago they downloaded but not very well but I left it because that all took three hours to do and it always does and they always say I owe them money except for the part they are the one who pay themselves as they take my payment out of my account so

I don't like this well three months I shut my computer down to factory settings I forgot to save system mechanic I called aol and it took a hour and finally they said aolo had to do this so called them three and a half hours later and talking to manager got angry with him he could not download because it is under a nother name which I had forgotten because they don't let you switch to other user well finally he went to my account and

found my other name I guess there were four…

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Angelo Del Marto

Nov 16, 2018
0

00 a month to be my email service. I have also made you my home page. As my home page your service is terrible. I have received messages that for an additional fee I could stop the incessant pop-ups for occurring.

I can't get through a story without your popups interrupting it. I can never complete a story because there always seems to be a problem with the story just before the few final story lines. You stink as my home page.

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Al Bettencourt

Nov 16, 2018
0

I was trying to read an article about Tom Selleck. There are so many advertisers and so many pop ups it was impossible for me to read the article. Does AOL really think pissing me off is going to get me to buy from one of these advertisers? This is too much.

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James L. Oschman, Ph.D

Nov 10, 2018
0

You ask an interesting question (what does so and so look like now, what happened after this picture was taken, etc.) and I have to go through a whole bunch of advertisements and never actually get to the answer.

AND the pop-ups are awful. I try to read a news story and it is 2/3 blocked by an ad.

All of this is really HORRIBLE!

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Douglas Otter

Oct 24, 2018
0

Sevice On my computer and apple phone stopped working on Sunday. I lost saved e-mail , didn't receive any new e-mail from Monday morning.

Also the e-mail from Monday and Sunday disappeared along with saved e-mail. Late Tuesday my e-mail service resumed on the computer but not on my phone. Nothing has been restored as of now Wednesday 10/24/18. Further calling AOL help desk is a BAD JOKE.

When you finally get thru after 2 days of trying you get someone who says he can't hear you and barely speaks English. I told him to get off his head set as I could barely understand him, but with no results.

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Ann Playe

Oct 13, 2018
0

I found an appalling ad for Build the Wall when I opened my AOL account this morning. If I see it again, I am closing this account. I am completely disgusted.

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Thomas Wheeland, Jr

Oct 12, 2018
0

I keep getting "reCAPCHA"even whe I said I did not want it, Why?

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Roy Jackson

Oct 6, 2018
0

I have used an AOL account for many years, and believe it services my needs, and prefer it to Google due to easy of use and clarity of formats. I have always respected AOL reporting and trusting same.

However I am very disappointed at the miss leading, incomplete, and inaccurate news information, with bias, that many AOL News entries now contain online.

Many of your writers of such articles are not reporting news, with sufficient real, or full facts, but slanting their articles with their own opinions to form, I think, a political opinion they push.

I hope AOL management favors full facts and fully honest reporting. Not slanted articles.

Let the American people read the complete verified facts of any AOL subject on line.

Do not slant a article for any political purpose, party, or a…

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zuzu

Oct 1, 2018
0

worst company ever

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Phyllis McCombs

Sep 28, 2018
0

AT BEST. Takes FOREVER and a day to now LOGIN to the AOL account, I have none of the personalized sign on features that I use to enjoy and was told they are no longer available through AOL GOLD. When attempting to send emails, it will spin and freeze for up to 10 minutes before showing that email did or did not go through.

It will arbitrarily just delete blocks of emails without my initiating. 90% of the time it will freeze or say it's can't perform and to check back in 5 minutes. Emails will not load and will be blank. The list goes on and on.

My computer is new, it runs optimally and I've check other sites through Internet Explorer and it is not my system. AOL is ripping off the public with this failure of AOL RUST.

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Leo Barsoomian

Sep 21, 2018
0

This complaint is on executive Sam August September I sent e mail to Sam no e mail back for 2 months problem with AOL WELCOMESCREEN is new it sucks old WELCOMSCREEN IS better I was happy I told Sam that e mail AUGUST and September Sam got e mail never fixed problem Sam don't care what AOL want or what best for AOL members 2 months same issue and other problem my e mail says it all that Sam never fixed or e mailed reply today is 9/20/2018 I finally got a reply back it said sorry this email is no longer valued this was new to me after 2 months SAM DID NOT ANSWER MY QUESTION OR FIX PROBLEM YET I been a AOL member 18 years no respect from executive SAM I am mad my e mail says it all that I sent to executive Sam investigate who is right who is wrong I will work with you to sole this problem…

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Cindy Rix

Sep 19, 2018
0

09-18-18

Multiple tries to open mail in my account after signing in with pass word multiple times and fails every time. What is going on ????

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Paula

Sep 15, 2018
0

Disrespect for our President is rampant on your home page. it's not "Donald Trump's Presidency" with your choice of slur articles and photographs picked and chosen to reflect your slant.

It is President Donald Trump whether you like it or not.

Get off the condemnation band wagon.

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Joyce Crane

Sep 1, 2018
0

Today I called to change my billing info. 00 + to clean up my computer - I don't want to go there. AOL has thrown me into this horrible company a number of times, requiring that I pay a computer expert to get rid of them.

They block my computer that I can navigate at all. I hope whatever company AOL is using to perform this act of hostage taking that they stop this kind of behavior.

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Tony Millholen

Aug 29, 2018
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Why is it every Head line post story that idiot Kane West pops up with that stupid comment about slaves. There is no need to keep running that story. PLEASE stop posting that idiot...

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Anthony Biase

Aug 24, 2018
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There are TOO many Ad's popping up and in the way of reading your interesting articles. You make it totally impossible to enjoy the site.

Probably going to cancel the premium service....

Anthony

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Tammy Thomas

Aug 10, 2018
0

My complaint is I cant get pass my Security questions. When I initially open my Aol Free account it was early 2000. My Security questions were my Dad's Date of Birth, Mother's maiden name, and name of elementary school. I no longer used the phone number that I listed on the account.

Tried to update information over the years. For what ever reason, none of my information was updated. New phone number. So the problem is, Aol is still using the original number that I used on the account, which is now disconnected.

Also, it was in early 2000 and I certainly don't know my last bill of pay. Yes, I agree stricter security code, but if can identify original Security questions, all of my old and current passwords, I am at a lost.

My work and personal information are associated with this email…

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Arloa Siers

Aug 9, 2018
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Want money for a Gold Plan. I never signed up for one, so I wish you would give my account a credit. Thank you.

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Terry

Aug 2, 2018
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Still no banner headline about possible return of KIA's from North Korea. No positive and no negative. But no worries, you do have a banner headline about what a farmer found in a pig's stomach. Do you people even realize how idiotic this make's you look.

I pay for a service and I want more positive stuff about good things occurring in and around our country. Give me what I want.

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Eugene Hassett

Aug 1, 2018
0

After about 20 years with AOL I have decided that you folks don't give a shit about customer support. So I cancelled my account today. This morning I had to reboot my windows 10 and I lost my AOL Gold desktop.

I spent about 4 hours trying to get it re-established, during which time your tech support folks took over my computer twice and surfed thru my files until I had had enough of the bullshit. All I wanted to do was download AOL gold.

Instead I got a bunch of crap from folks that barely spoke English. At first they started telling me that there was a problem with my account. Funny, since I haven't missed a payment is 20 years. Then they said they were having trouble with their server.

they had lied to me. Shit fellas!!! If you can't download Gold off a website in 10 minutes, who the…

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Stephanie Gogarty

Jul 31, 2018
0

here's the deal: You have someone very lazy working your daily posting on homepages. years! But regardless everyday we are lucky to get 3-4 new posts and the rest is the same-o same-o posts that have been around for days and weeks. Boring! Very very boring!

I have been a customer for over twenty years but I'll tell you I slip on over to Yahoo where I get a heck of a lot of new posts and info everyday. not so much yours. had enough of the same old worn out posts. Stephanie Gogarty

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Kenneth Muir

Jul 29, 2018
0

I have been an aol customer since the early 1990s. I've never had to wait so long for a page to load before. Now, they just don't load--even though I have a new Dell computer with Windows 10.

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Terry

Jul 29, 2018
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Still no news banners about the good GDP number or more importantly the return of KIA's from North Korea. Hypocrites. Try a news agency not from Cally or New York. Maybe from the USA. Hypocrites!!!!!!!!!!!!!!!!. I pay for info-supply what I want to see

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Terry

Jul 28, 2018
0

Your news banner people never miss a chance to hammer Trump about what they believe relates to how bad he is. Never any good news. Hypocrites, There is not one banner or article about Trump and Pompey getting our KIA's returned from North Korea after 70 years.

Your news banner people are Americans right! They see no value in discussing the return. Hypocrites-should be ashamed of yourselves. Your hate is evident and seem's to be only getting worse

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Terry

Jul 27, 2018
0

Your company and news vendors are very good at posting banners about Trump, Fox ,Republicans. 1%. I cannot find a single banner about it. Such hypocrites you are. I pay for this service and I expect you to post all the good and bad news.

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Terry

Jul 17, 2018
0

You keep running most delusional commentator on fox news. Its like when you have no new BS to post you throw this up again and again. I am sure if you looked at CNN or MSNBC (I'm sure you do) There are delusional commentators on there as well.

Brain Williams, Rachel Maddow, take your pick on CNN. I pay you a fee, I want fairness.

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raymond herrington jr

Jul 10, 2018
0

I,m getting German German lettering after all of my words in English?

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Robert Wylie

Jul 8, 2018
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I don't have any complaints about the email service but your left wing radical fake news is terrible! Why do you hate our president? He works hard for Americans.

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Terry

Jul 4, 2018
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How many times are you going to run Fox host most delusional banner. I have seen it at least 20 times. You must be owned by CNN. Give us a break. If you have ever looked at Morning Joe on msnbc you will know what delusional is. Also. Maddow at night.

Your and their hatred of Fox and Trump and anyone is obvious. By the way post some of their delusional people on your site. I want to be able to control what you post for me because I pay you

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Tariq A. Shabazz

Jul 1, 2018
0

I have been getting billed from AOL 2 x monthly for a number of months. 99. 99 was taken out of my account. I am confused why this is happening. 99 is being taken out of my account. Why is this happening and what can I do to resolve this?

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Roger M Wicklund

Jun 30, 2018
0

I have been with AOL for years now. I am so tired of their biased news reporting. Unbiased news reporters are truly a thing of the past. Sean Hannity said journalism is dead and he is right. Our president has done and is continuing to do great things yet Aol will never report it.

It's a shame you Trump bashers will benefit from his tax cuts. He's not weak like our last president, I guess that's what liberals can identify with is weakness. It would be nice if AOL news would give the good and the bad, and not be biased.

But then that would be journalism,

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Susan silver

Jun 19, 2018
0

WOW al your news is just anything anti Trump Really get on with life

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