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AOL

2.5
275 complaints

Address

770 Broadway New York, NY, 10003

Complaints

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Thomas E. Cathey

Feb 15, 2020
0

AOL, cancels my POST remarks about ever things. AS a consumer of AOL. I'am WASTING my money and right to complain. Need I cancel AOL??

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jatinderpss@aol.com

Feb 10, 2020
0

Hey guys you should publish on aol sight that is pg approved. we share the email with my kids and sometime i notice that news area is only for adults. please put some thing is not watchable for kids. i hope you will listen and stop this.

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Maria Long

Jan 23, 2020
0

Email system is the worst.

Constant error messages that they have encountered a technical error.

Cannot open emails, cannot send emails.

This happens constantly and it stinks!

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Dorothy Young

Jul 21, 2019
0

I am not receiving notifications in my email when I comment and get likes or when someone replies to my comments in the comment section of the articles. This has been going on for about 6 weeks. I previously made this complaint and was advised by AOL to click on my name at the beginning of a comment section and check the settings.

I did this, and all the setting are checked to receive notifications. Just to make sure, I unchecked them and then checked them again and clicked to save them. I just checked again a few minutes ago, and all of them are still checked; yet I am not receiving any notifications.

I used to get loads of feedback and then suddenly they just stopped. Can someone at AOL please see what is happening and try to correct this situation. I spent an hour with a tech who…

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DEREK GARNETT

Jul 18, 2019
0

Important emails sent to me are not arriving, WHY?

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Donald Swiney

Jul 16, 2019
0

I actually pay a monthly fee to have to put up with your self-serving format, which I resent greatly. In almost every story or article I want to read, you make your customers read a few sentences and then click to go forward to the next page.

Of course it takes several seconds because all of the advertisements you sell have to load. I would think you would make a no-advertisements version available to those subscribers who actually pay for the service. GREED, GREED, GREED!

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John Mitchell

Jul 15, 2019
0

Why can't I drill down to lower levals

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Marc Schweiger

Jul 13, 2019
0

I've been a PAYING customer for many years! I read the news every morning, but for the past month to a month and a half the service is horrible. I click on a great headline and all I get is a BLANK PAGE, there are a few Head Lines that do link, but most are blank page!

Please advise what the problem is and how it can be rectified! When you solve this problem, I will rate AOL.

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Jay Luttes

Jul 12, 2019
0

AOL is an unbelievable stupid company and I am unbelievable stupid user.

First most of the news that comes with pictures only reveals 1/3 of the pictures because the rest is blocked out by ads.

Second, if you want the whole news story you need to train yourself to block out the ads and speed read. Thank you AOL for the first time in my 73 years on this earth I am able to speed .

AOL is about the most unethical or maybe you can say smartest if your a money monger. It makes it's customers pay to fix its own dysfunctional software.

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Lynn

Jun 29, 2019
0

Finally discovered why aol mail is so horrendous !

They start off hassling one aspect of your webmail account: for example, slow linking to your Email. Then add another aspect, such as sending slews of ads to Inbox; and so on until you get so fed-up you find a way to complain to their Customer Service. Here they very sweetly commiserate with your problems and finally tell you they'll give you a 30 day free Tach Support --- for which you must give a Credit Card number. At the end of that month, as we all know, there's no way to cancel (despite their promises). When you refuse the free "favor" -- or try to cancel the paid tech service at the end of the month -- the hassling increases to the point of making the webmail nearly impossible to use altogether. In addition, If you Search…

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Blondie Webb

Jun 27, 2019
0

I've been locked out of the AOL account for the last three days and none of your representative have been able to get a resolution for me to gain access to the account. I've had the AOL account for many years and they're telling me that they can get the account back open; unfortunately, since Monday, June 24, 2019 not one representative has been able to successfully reestablish the account. I've been on the phone, daily, since Monday, June 24, 2019 trying to gain access. I'm back on the phone with a representative and she just informed me that her system will not allow her to give me a temporary password and she just hung the phone up due to my asking to speak to a supervisor. I've spoken to Cel, Vee, Fee, Vin, etc. and none of them seem to know what they are doing.

This is the most…

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neil rockwell

Jun 26, 2019
0

SLOW START UP ONCE IT IS UP NEWS CAPTIONS STAY THE SAME IF IT CHANGES TO NEW SUBJSCT

I TELL EVERYONE THAT YOUR SERVICE IS CRAP !

ill be changing to some other service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Nannette McGowan

Jun 12, 2019
0

On 6/11/2019 I was responding to a reply to a comment I'd made on an AOL comment thread and while typing my response I saw all my previous comments on the thread deleted. I have always followed the AOL guidelines and write thoughtful and considerate comments. Apparently the moderator was mad because my original comment was criticizing a Yahoo writer for taking Trump's words out of context. Verizon bought AOL and Yahoo so maybe that's why the moderator was offended or maybe it's just political bias.

Regardless, the moderator took it much further and deleted ALL of my comments from more than the past 2 years when AOL implemented their current format for their comment threads. I found this out by going to my profile page and all that were there were the 15 comments from April to June 2017…

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Michele Williams

Jun 7, 2019
0

I know to help pay for the service I have to accept pop up ads on AOL, but recently the pop up ad had a picture that I consider porn. I emailed Aol told I agreed to get pop up ads, no reference to the content.

I then called and this guy had no concern about the vulgar ad, he tried to SELL me virus protection. It is not a virus it is a company they advertise for. I can not have children seeing an ad like this.

I guess after decades I am going to have to go to another Email service

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Geraldine Quinn

May 30, 2019
0

cannot read my mail from today May 30th. Plus when I went on to read had no date said only yesterday. Called customer service had to talk to 3 people before I got to where I was supposed to be and that was the worst now it only comes up with the time and was told by the rep from (Romania) that's the way it is.

Well I've been dealing with Aol for more than 25 yrs and that's not the way it is. 00 dollars a month. This needs to get rectified and soon.

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Barbara Ariagno

May 26, 2019
0

AOL is screening my posts and not letting others see my posts, because I am a conservative. I replied to my own post and it did not appear. I used to be a "leader" no more. I used to get tons of likes and some dislikes. NO MORE!!!

This discrimination is the reason no one trust MSM anymore. I will not pay for this abuse anymore. I will be cancelling my payment to AOL as soon as I find another that is not discriminating against their opinion and political agenda.

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J

May 23, 2019
0

How about stop running false news.

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Richard Ryder

May 23, 2019
0

Please fix you news feed so that when you advance to another story the Story header also advances with it.

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Judith Wasserman

May 21, 2019
0

I have tried multiple times and spent over 2 hours on the phone with customer service to cancel my aol account, after an attempted hack to my account. I deleted all 5 sub accounts in March (well over an hour) while on the phone with CS dept and was told to wait 30-45 days to cancel main account. com).

Spent 20 minutes with CS and he was unable to delete account and then disconnected to call without warning. com

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MARTIN ROSENWASSER CPA

May 20, 2019
0

MY COMPUTER IS HELPLESS. TODAY EVERY THING IS NOT WORKING. , BUT ARE IN MY DOWNSTAIRS OFFICE. MY OLD MAIL HAS COME BACK, AFTER MY COMPLAINTS. LAST WEEK I SIGNED UP FOR HELP ON A TRAIL BASIS. MY DAY HAS BEEN DESTROYED.

I AM A CPA AND HAVE NOT COMPLETED ALL MY CLIENTS RETURN. I DID RECEIVE A MESSAGE FROM SOMEONE WHO WANTED ME TO PAY 1$ AND THEN SIGN UP AGAIN. MY OLD MAIL HAS COME UP AGAIN, BUT MY 993 CURRENT E MAILS NUMBERING(INCORRECTLY)99O MESSAGES COMPLETELY DISAPPEARED.

I CONNOT DO ANY WORK AND MY DAY IS RUINED. I CANNOT DO ANY WORK. I DO NOT WISH TO SPEAK TO SOME ONE BY E-MAIL BECAUSE YOUR PEOPLE ARE MORE INTERESTED IN SELLING KNEW PROGRAMS INSTEAD OF HELPING CUSTOMERS WHO RELY ON YOUR SERVICE.

tHIS IS A TERRIBLE WAY TO HANDLE A CUSTOMER WHO HAS BEEN WITH YOU SINCE DAY 1

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judith carney

May 6, 2019
0

why cant I set my password for my email why are you asking for money you don't answer your phone no one will read this im sure I feel like I am being held hostage and that is bull shit

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christine farinelli

May 6, 2019
0

I have been receiving the last couple months that my AOL e-mail is going to be deleated. I did not ever give permission to deactivate my account. Please reactivate my aol account and email. I am not ok with this delay and cant sign in to my e-mail. thank u

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martin rosenwasser

May 5, 2019
0

I am a long time user of AOL. i have had some computer problems with AOL. i asked them for help. They forwarded me to a company who said they could help me. They tried to fix my problem bust said That i needed additional help.

00 for their initial repair. 00 . i refused to pay that. Since then i have had a problem in signing into to my account. If i leave my computer on without touching it for a while it shuts down so i need to sign in again.

if i sign in again the computer does not acknowledge me so i need to sign in again. Sometimes i am on the computer for a long time and need go to another site and sign in again because the computer says they do not recognize me.

It is very annoying to need to sign in after i have been on the computer for a long time.

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Melody L Stell

May 5, 2019
0

Pissed ordered for first time and was charged double want my money back now

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Bob Atter

Apr 13, 2019
0

Is this a spam

Important Information About Your AOL - Email Service

Hello:

Lately we've been getting complains from AOL Users about hackers and spammers getting into their accounts and violating AOL Terms. We're closing our older AOL email services to switch to Oath for a better and more secured service. That means your AOL email address will stop working after 20th of APRIL 2019 unless you switch to AOL OATH. If you don't, you'll lose your email address as well as the folders and messages associated with it. Please take some time to switch and agree to the new unified Terms of Service and Privacy Policy by clicking on the button below. . Switch Here Now What You Can Look Forward To Protection against viruses, spam and other online threats Technical support to help you when you need Up…

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Leonel E Trevino

Apr 9, 2019
0

AOL is using a hard sell system for peddling System Mechanic and Anti Spyware programs. I have rejected the offers twice and again I will tell you I do not want or need them. I replied to their offer again 30 minutes ago and said in the email that I do not want the service and to confirm they are not going to charge my account per the email I received.

I have been with AOL for a long time (at least 20 yrs) and the service was a lot better. If the one star is a low rating then that is what I can give them and if there was a lower rating they have earned that one.

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Bill

Apr 8, 2019
0

why are my comments not being shown when I enter a comment after a story? I am not rude on line.

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Terry S Faneca

Mar 26, 2019
0

I am so disappointed today. For the first time in 2 plus years your "newspeople" and I mean that very loosely and sarcastically have totally abandoned there Trump collusion and obstruction articles. AOl you should require them to write an apology for being wrong for the last 2 plus years.

I demand that AOl and the people you allow to publish on your web site apologize to Trump and america for being biased.

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Thomas E. Cathey

Mar 25, 2019
0

For years I have had AOL, services. For some unknown reason Most any POST made are wiped out. Just like today. I tried to down a story about John McCain, being called the Hanol Hilton SONGBIRD. AOL blocked the reprint.

I pay MONEYS for your internet services. Before I cancel. I would like to know my PROBLEM with YOU.

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Alan Frey

Mar 19, 2019
0

The number of ads and pop ups has gotten totally out of hand. I don't read your content on many menus because deleting the ads gets so frustrating that I just abandon the article. For a service that I already pay for it seems I should not be bombarded with ads. Alan Frey

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Conway B. Moncure

Mar 18, 2019
0

AOL is constantly locking me out and requiring me to reenter my address and password each time I log in.

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Robert Smith

Mar 10, 2019
0

com address and every time I put the code in it says it is wrong they give another code I enter same thing I have complained and nothing I have a wife in a cancer treatment place she is level 4 and I have all my job info as I am trying to get a better paying job to raise our 12 year old daughter.

It is very frustrating I wish I could go to there office and bust peoples heads open with a baseball bat. Please help

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Daniel

Mar 9, 2019
0

You constantly publish negative news or advises. You are converting this country in a hypochondriac nation.

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Herbert Cavanaugh

Mar 3, 2019
0

AOL now sends me pop up demands from India that freeze my computer while I am working on it to recover from a massive hack from—you guessed it—India. 95 subscription fee for March 2019. How could I? A few days ago my Dell computer was compromised by hackers from Goa, India and I am still working furiously to block the fatal effects of that hack.

However, the incredibly rude and stupid AOL tactic of freezing everything but their popup has prevented me from doing that. I had to pull the plug on the computer, and lose critical restoration work. I called AOL many times, attempting to get a voice connection in the US, but seems there aren't any—the former American managers have flown the coop.

In fact, each time I dialed, the phone was picked up in India-- not an uncommon event in the US…

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Paula Rose

Feb 28, 2019
0

AOL does not report the truth! They are extremely biased and only report far left liberal views. They also create sensational headlines where there is no story to back them up. Do you really think the majority of Americans give a hoot about the Kardashians, the Hypocrites in Hollywood and all of the other junk that they put on their website, not to mention the constant bashing of our President who the American people voted into office.

How about printing some true facts instead of fictious lies????

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mike magee

Feb 25, 2019
0

i keep getting a pop up saying to disable my ad blocker hr so i disable my ad blocker and i still get the the notice to disable my adblocker I CANNOT EVEN ANSWER MY E MAILS HEY AOL GET OFF YOUR LAZY ASSES AND FIX THIS PROBLEM!!!!!!!!!!

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Gerald T Truelove

Feb 21, 2019
0

You have adds that are popping up blocking the things that I want to read or look at. I am tired of it. Please correct this or I"m quitting your services!!

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lauli

Feb 5, 2019
0

My mother passed away two months ago and I found out she had her AOL payment on auto charge to her credit card. They refused to credit the last two charges - I asked for even the last month's charge as there is no money to pay the credit card for it.

"i'm sorry we can only credit if you canceled before the billing date" (which basically means they don't credit anything) but you can't cancel if you are dead! Supervisor said no way to credit - really? AOL has no ability to credit an account? Ever? Under any circumstance?

My mom was a two decade customer - they couldn't credit as even a customer courtesy? Terrible!!!

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Patricia Schreiner

Jan 31, 2019
0

I have no contacts blocked on my phone. I contacted Verizon and they do not provide technical support anymore and was told to call AOL who now does for my account. I also contacted Apple and was told nothing came from their end and to contact AOL. I contacted AOL and was given 2 options. 1. Go to AOL online Help page and 2. Sign up for a AOL Plan that provides live technical support with a monthly charge. I was told I can cancel the plan during a 30 day trial period. AOL has a bad reputation with this process.

I went to the AOL webpage and there was absolutely nothing that addressed how to unblock a contact. In fact, the webpage was so generic I found it totally useless for consumers.

I believe AOL does this on purpose so users will sign up for the monthly live AOL help.

This blocking…

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MARTIN rosenwasser

Jan 16, 2019
0

I RECENTLY HAVE RECEIVED 20 TO 30 E-MAILS DAILY OFFERING ME SEXUAL ADVISE AND SEXUAL OFFERINGS. MOST OF THESES E-MAILS HAVE PREVIOUSLY COME THROUGH MY SPAM ACCOUNT. I DO NOT WANT THESE COME THROUGH MY PERSONAL OR BUSINESS ACCOUNTS.

MARTIN ROSENWASSER CPA aOL.COM

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guy desalvo

Jan 11, 2019
0

This new yahoo portfolios you switched to is absolutely the worst ever, totally NOT user friendly and unable to control, maintain or obtain what s wanted. Due to this change which was my primary reason for PAYING for AOL I now have to research other options to track my stocks and may posibly have to drop AOL.

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harry johnson

Jan 10, 2019
0

When I log onto a News Item, with that STUPID MUSic that is played YOU CAN NOT HEAR what is being said for the music over it.. PLEASE TELL ME WHAT IS MORE IMPORTANT>>

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Dave Bursh

Dec 24, 2018
0

Why do you always report Kardashian news? No one cares!!! Let's have some more pertinent media coverage and not waste everyone's time with this.

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DONALD MULLEN

Dec 12, 2018
0

every time i sign in i never get a phone call to give me a code that gives me access to my emails, and went i call to complaint. they tell me that they don't have my email address and my phone number.i have to use my other email address OUTLOOK.COM to sign in to aol. will you please kindly straighten this situation out because i don't wanna have to fill out a complaint application with the better business bureau THANK YOU!

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dorothy talllywhacker

Nov 26, 2018
0

its simply horrible you freeze up have to reboot room all day several times ,cant post and serviceis slow this is a new puter thats already messing up and i only use aol ,im constantly having to reboot your program what am i paying for?

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John Wolfe

Nov 26, 2018
0

The new split screen picture on the Welcome scroll is terrible. Please go back to the way it was.

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Terry

Nov 21, 2018
0

It is the day before Thanksgiving and your banners are all about attacking Trump and being negative to include some stupid thing about poisoning your dog on Thanksgiving. Do you people have anything to be thankful for. For God's sake get over it.

I pay for this service and I want more positive stuff.

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SHARON PENNY

Nov 21, 2018
0

hi I have had system mechanic for a number of years about two years ago they downloaded but not very well but I left it because that all took three hours to do and it always does and they always say I owe them money except for the part they are the one who pay themselves as they take my payment out of my account so

I don't like this well three months I shut my computer down to factory settings I forgot to save system mechanic I called aol and it took a hour and finally they said aolo had to do this so called them three and a half hours later and talking to manager got angry with him he could not download because it is under a nother name which I had forgotten because they don't let you switch to other user well finally he went to my account and

found my other name I guess there were four…

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Angelo Del Marto

Nov 16, 2018
0

00 a month to be my email service. I have also made you my home page. As my home page your service is terrible. I have received messages that for an additional fee I could stop the incessant pop-ups for occurring.

I can't get through a story without your popups interrupting it. I can never complete a story because there always seems to be a problem with the story just before the few final story lines. You stink as my home page.

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Al Bettencourt

Nov 16, 2018
0

I was trying to read an article about Tom Selleck. There are so many advertisers and so many pop ups it was impossible for me to read the article. Does AOL really think pissing me off is going to get me to buy from one of these advertisers? This is too much.

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