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Write for Us Denny's Complaints Continued... (Page 7)
384+ reviews added so far. Upset? Call Denny's corporate: 1-800-733-6697No Reviews
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The wireless internet service for Denny's restaurants in the Columbia,SC area has not been working for over a month now. This service is provided to Denny's by TurnKey Solutions. ALL customers with laptops or tablets are unable to get past the login screen, indicating a network problem affecting several locations causes by software failure or corruption or physical failure of a router or server at a regional level.
The manager of the store on Fairfield Rd. in Columbia has made several efforts to get this looked into by Turnkey Solutions, who don't take this matter seriously because she isn't a networking or IT specialist. Well I am one. This problem is causing a lot of dissatisfaction among regular customers and truck drivers who expect a working internet connection at Denny's nationwide.
It's also costing the restaurant to lose customers, and money. Prompt attention to this matter at the corporate level would be greatly appreciated.
The dennys on sand canyon in canyon country ca . If I wanted to wait an hour to eat then I would of just came in and sat down .... I called and placed an order to a rude and short waitress who still made me repeat my order 3 times before she got it right . She says 15 min and hangs up . No price no nothing . I show up 20 min later and see this angry Asian woman asking me if I need some help and I just want my food .
She say five more min makes me pay and then avoids me for an hour not just her the whole staff Untill my order was ready ........ I just ordered country fried ste ak and a blt sandwich .... She hands me the order faces the other way stretches out her ARM and says bye bye thank you .
I tell her I want to complain she ignores me . My experience sucks , my food tasted like shit under cooked and how do you make a toasted soggy sandwich ?!?!?! Today was the final straw that broke the back . I WILL NEVER EAT DENNYS EVER AGAIN.
I'm going to tell all ky costumers and friends work collegues and everyone to never eat dennys . Only reason I ever go is because everything else is closed . Next time ill go to 711 and buy a hot dog . I perform in front of hundreds monthly .. I will be advising them too .. it wasn't just this one time this is atleast the 10 th time I've been dissapointed
None of our three orders were received correctly. One order was T-Bone/Shrimp. Her order had no shrimp., and the steak was well done not medium rare. My order was Sr. Shrimp,green beans, mashed potatoes, country gravy and soup. My husband ordered Sr. Country Fried Steak, Mashed Potatoes, Corn, Soup. My Husband and I had to switch veggies. Our soups were all luke warm, and my potatoes were cold by the time I got the gravy.
I realize the server was new, but she did have a trainer, and the restaurant was not busy at all for a Friday Night @ 7:30 pm. I know the order
didn't go in the computer correctly as the check had an open item for $2.00 and when I asked what the charge was for they said that was the amount added for the shrimp on the T-Bone Steak Dinner. In other words to whole order went in incorrectly.
My brother and i went to denny after church hoping to enjoy a great meal. Most of the evening was fine but i just got hone to look at my recipt and realized i was overcharged! We made our own burgers and ask for a 2nd patty which is said to be 150 but i was charged 439 on both of ours which iis ridiculous.
My husband and I recently toured the USA for six weeks and ate several times at different Denny's. On Friday January 31st we were in Pecos, Texas (store #8584)and had the worst meal and service of our extended holiday. First, the restaurant was dirty, service was slow. Our waiter was much more concerned with visiting with other tables. I ordered a salad and received a dinner salad (on a hot plate) with about one cup of dressing on top. You couldn't see the salad for the dressing. When I asked for a salad with dressing on the side, I had to ask for it again after my meal came. I ordered a "hot platter" meal that was served on a regular plate and very, very greasy. My husband ordered spaghetti that was dried and cold. The managers comment was "we're short of staff and busy". We visit Denny's quite regular and I have never encountered a restaurant such as this and I think it is a disgrace to the franchise name of "Dennys". I would hope that a regional manager pay a surprise visit to this franchise.
I called Easter Sunday to place an order for pick-up. I ordered the SANTA FE skillet & the French Toast breakfast. The woman on the line said the French Toast did NOT come with a side just 1 piece of meat an eggs she's suggested I get the FRENCH TOAST SLAM so I agree and ask that my side is grits then she said the grits were $2.02 additional charge so then I asked if there is anything on the menu that includes grits and French toast she said that I should "build my own slam" when I asked for eggs, bacon, french toast &grits she said the french toast was not an option on the "build your own" menu.
At this point I'm frustrated and ask for double eggs bacon & grits. She repeated my order and it was still incorrect finally she got it right I hung up and I went online and checked the menu the French Toast breakfast does in fact come with a side so I call back to speak with the manager not to change my order but to make him aware that the woman answering the phone is not knowledgeable of the menu he proceeded to tell me that they were busy and I confused his staff and if I didn't want to change my order then I should not have called them at such a busy time.
I didn't get the woman's name but the jerk manager who stuck up for her (and not the customer) his name is Ron he should NOT be in a position of authority and is in dire need of customer service skills. Store is located at 690 N State Read 7 Margate, Fl. Although I've never been to this particular store I do frequent DENNYS restaurants and this was totally outrageous and hopefully an isolated incident.
--Pissed Off Customer
While sitting at the counter, condensation from the air vent above dropped onto my food. I tried to share what had happened with the Manager, Kathy. Who told me I shouldn't have been sit there. I said I sit there no knowing there was a problem and I thought she would like to know since it was a health safety issue. She walked away and wouldn't talk to me. I was not impressed.
Disclaimer: This complaint was submitted by John Huff on 08/31/2013 at IP address 70.136.12.67 using our Dennys Restaurant #8817 Bolingbrook, IL complaint form. This opinions contained in this Dennys Restaurant #8817 Bolingbrook, IL customer review titled, "Manager not interested" do not reflect the opinions of this website.
i went into denny's for brunch in Lynwood, CA by imperial and long beach blvd with my sister and her kids and the wait to even get our drinks was horrible. the restaurant was not even full. the waitress by the name is jocelyn must have been having a bad morning or something because she even started arguing with me about what wanted to get telling i was dumb.
they messed up our order and she was upset at us for sending the food back. we could even hear her in the kitchen talking about us. the restroom was so dirty as well. when i talk to the cashier she dismiss me and when i spoke to the manager the waitress was standing behind the counter talking about us in a horrible way. its not like we did not pay for the food because we did. this was the worst service ever. i will never go back there again!!!
To who it concern myself and some friends come to eat last night to the Denny's on Atlantic blvd. What we got was a dirty place servers out front smoking in front. Server Kim uniform is so dirty how could a business let a server work there, I watched her pick shit up and not was her hands. Then she rubbed her hands on her clothes then fixed a customer something to drink. The night time manager looked stone she didn't care the place was dirty. Them my friend asked a server name Kristen something to drink she never came back but was spending time at some table on one side which only had one person on it. Overall will not recommend this place to no one but will put it out to people that this the worst place to go at night. Bravo to the black male server. On Thursday night for taking care of his customer and getting my other friend a glass of water. I think his name was Kenron
Everytime we go to the Denny's in Hudson, Fl on Saturday's kids Eat Free we get overcharged...this time it was my husband who paid and got overcharged by the manager! I didn't realize it till I got home, but am pretty heated about it! You would think that doing this twice a week they would know what to do...VERY AGGRAVATED! I expect a refund of somesort coming back to me perferably in the money I paid out that I should not have! Here is my number...I hope to hear from someone soon...727-514-4688.
Today (1-23-2012) at 3:00 p.m. we visited Denny's on 46 in Sanford, FL. We ordered our drinks and just rec'd them and
this man started spraying the whole dining room. It was a sprayer like you would use outside and a lady held the hose as
he sprayed. When she went by our table she looked at me and gave me a big smile. Our throats made it hard to breeze so
we got up and left and went to Denny's on 436 in Altamonte Springs in FL and the restaurant was beautiful and the service
was great and the food was excellent.
I have never in my life had something like this happen. There were several employees around and no one said a thing.
We are seniors and we eat out every day and this was jut uncalled for.
My family and three friends entered Denny's approx. 10AM, Saturday, April 13, 2013. Denny's was packed and there were a few people waiting at the door. We waited our turn, but because there were seven of us, the place was full. We decided to wait when I saw a table open next to the restrooms and because there was no one else waiting, seated ourselves thinking that the waitresses running like chickens with their heads off would appreciate it. We eat at this Denny's sometimes as much as 4 to 5 times a week and everyone there knows us. We were not in a hurry and our party was seated when (Deb-the manager) came over and very angerly told me off infront of everyone. She stated that I can wait to be seat!!! Can you read?? And that she was short staffed and did NOT appreciate me seating my family and friends myself and that I was inconsiderate. She was very hot and tart with her words and actions at our table. Everyone was blown away for a few minutes. I explained that I thought I was being helpful and did not mean to up-set her or her routine. She said don't do it again, and as she walked away smiled and greeted the other customers. They just looked at her and then looked at us. I am VERY hurt to be treated this way and in my opinion over what I believe to be nothing. Yet told off just the same to make her day. I hope she got what she wanted. Our friends were not impressed. The woman is a manager of another restaurant and after Deb left, Jo looked at me and asked if I wanted to go somewhere else. I told her no because we were seated and I did not want to make a scene. I don't know about our friends, but as of now ----------we will not be seen or serviced at your Denny's due to rudness uncalled for. We have even on routine times had call-in orders to take home. "No More." I will find people who can be thank-ful for kindness and never rude. I believe someone else will now get our money and we will take their serve in kindness!!!!!! Sincerely, Sheryl Boze
P.S. If you have any questions, feel free to call at 812-985-5649.
I was in your restaurant in Anderson SC appx 1 week ago and ordered a meat ball sub. They took my order and came back out to tell me that they do not have any meat balls in stock. I understood and changed my order. I went back to the same Dennys today and ordered an appetizer sampler only to be told that they are all out of cheese sticks. I once again had to change my order and got chicken fingers only to be told there was no honey mustard. To me this is an issue. Its obvious that it is a busy place but I can think of several other all night restaurants that never ever have said they are out of food. I think it may be a good idea to look at management because i know they just got a new manager and then all this began to happen. Thanks
We were traveling to Texas from Tennesse, when we stopped at your location in Manville, outside Texarkana. After an hour & a half, we had still not received our order. Two couples that had arrived after we did received their food. So, with 180 miles to travel my family & I had to leave hungry and disappointed that we wasted our time at this dennys. We are avid fans and eat at Dennys frequently, but will never be stopping at this location and will be making sure the other military families we know that travel to Texas know not to stop there either.
I had breakfast with my a friend this morning at Denny's. I was repulsed by the dirty plate my breakfast was served on.
I notified my waitress that my plate was dirty, she could see that it was indeed dirty, she said that she was sorry about that and told me that she would get me a fresh one. I watched as she sent my plate back to the kitchen, a minute or so later she returned with my breakfast not freshly made but transferred to a different plate, needless to say I couldn't eat the recycled breakfast. I informed the cashier about this incident, she said the manager was not available, I told her that this was a health risk to say the least I told her she gave my my change and told me to have a nice day.
This is not my first bad experience with Denny's but I assure you it is my last. I am looking into filing a complaint with the health Department, cross contamination was a risk if I had eaten this food.
Hi. My Son and I went to eat at the Denny's #6782 on 9/28/2012. It was my birthday so I decided to come in for the free meal(Grand Slam). We had two waters,Grand Slam and The Chicken Cordon Blue and a coffee. I asked the waitress if the Grand Slam meal was still free on birthdays and she stated," yes." The meal went without any issues I then paid and it was roughly $8.00 so I rounded it off to$ 10.00 with tip included. Currently,I'm checking my Capitalone account and I'm being billed $24.02 for the same birthday meal visit to Dennys. Now I ask,What is going on and how is Denny's going to remedy this situation?
Sincerely,
Alan Armesto
1312 Lauren Drive
Burleson,Texas 76028
bluesmendoza@yahoo.com
I came in to Denny's today around noon (October 21 2012) and ordered a half order of nachos. Its What I always get when I come there. The food that I received was repulsive. I didn't eat it I hate to complain and be a burden but I aske for a new order. I have a picture of the food I received. There was huge plate of semi soft chips. On the far side of the plate was a small blob of meat and a tiny blob of cheese and salsa. It was enough for maybe 3 chips.
I was shocked the waitress sat this plate down and was content with it. Me and my friend whom I was dining with we're shocked and just stated for a few moments. Then when I went check out I walked up to the register because we waited about 45 minutes for our check that never came. I asked the waitress politely for it after eating. I do understand she was busy.
When I checked out my bill was for a regular full order of nachos. I was so upset an displeased I just paid my bill and walked out. I am strongly disappointed with the services I received today and now have a new view of Denny's.
-mary say
Myself and my boyfriend went to eat at denny's in bourbonnais Illinois around 1 am on and this particular time i didn't order my usual, I order the All American Slam and when my food came to the table my eggs was to to over cooked my bacon was almost burnt my sausage was under cooked my pancakes was cook on a dirty grill ,i could tell that abou my pancakes because they had the black spots all threw them. This was just not right because i love denny's i go to denny's alot regardless of what state im in but this was unacceptable.
dennys in las cruces,it seems to go nowhere tp speak or tell concerns to the management.there is favoritism withn management.employees living with the management.so they get hours and a paycheck.other employee dating the person who lives with management,who hangs out with the other manager getting other employees hours and extra hours to get a paycheck. our gm is best friends and hangs out with a server who is not even 21 yetand gets hours and a paycheck.employees that work their butts off get nothing but cut hours and hassels.employees taking breaks longer than they should no write-ups.employees constantly late no write ups because they are friends to management,while other employees who come in late get threatened to be written up.a manager who openly states he hates his job and doesn't want to be a manger. no professionalism or fairness in this restaurant.customers openly complain about the management.
the one thing a costemer is looking for is a good cup of coffee, but when it tasts like hot iodine dou to the hi amount of clorine in it , as well as thay are charging $2.09 for a cup too boot, you might as well as put a sign in front (don't eat here)the wefe & i have passed up dennys for 20+years becuse of there cardbord hashbrowns (whitch thay have finly fixed) but the coffee is the last straw! PS. this type of coffee put winchels out of busness years ago,( due to first hand experance in the 70's). the menue has changed through the years for the better & the wife & i have been going there often, but tell the idiot who's pushing the buttons to fix the coffee NOW! thay said that thay filter the water but thats so mutch BS!!! Bullhead city Dennys location.
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This past sunday my family and I decided to have lunch at dennys located at 3580 S wadsworth Lakewood CO. we had a decent dinning experience but when we left the restaurant it was when we realize how dishonest the employees were. My son was playing with his IPod after he finished his meal, got up and went on to the restrooms. We left not knowing he had left his iPod behind, as we got to the car within two minutes we realized he had left it in the restaurant. We went back to check the table and it was gone. (Also the tip was gone, and the table wasclean) When we asked the staff about it they said they hadn't seen it. But its imposible that within two minutes and after they cleaned the table for no one to see anything. I am not expecting for Denny s to pay for my son ipod because at the end it was his mistake for not taking care of his belongings but I do expect for dennys to hire honest employees. In hard times like this the restaurant should be trying to keep customers happy so they can keep their businesses, as for me and my family we are never returning to a Dennys.
I ask for my receipt after paying and owner just grabbed it and said that the receipt from credit card payment was the only receipt for me to keep. Whe he had already put away the first copy and he still kepth the second one which is the customer's copy. I wonder why he didnt want to give me my receipt all this happened at Denny's #8019 4760 East cesar chavez Los angeles CA 90022 on 12/13/12 around 10:35 am
On Monday 10-01-2012 at approximately 5:10 and Monday 10-15-2012 at 5:20pm my daughter (10yrs.) and myself chose to eat at Denny's. Both experiences were similiar but on 10/15/2012, it was worse. Denny's was not busy and had approximately 10 tables occupied. We waited approximately 10 minutes staring at a sign which read " It will be our pleasure to seat you", yet it did not feel that way. Then we were greeted by a guy in a tie who apparently could only say, "booth or table", which I responded "booth". Another 10 minutes went by until a waitress came to the booth. We got drinks and ordered, and then waited 45 minutes for a Jr. Grandslam and a Blueberry Pancake meal (i.e. one hour and five minutes). My daughter initiated the idea that we shouldn't come here anymore, "cause its so so slow". Yet we watched at least 3 cooks and 6 waitress act like they were having a great time. We ate it in 10 minutes, and waited again 10 minutes for a check. As I paid, the young girl said, "how was everything?", so I said, " It was terrible, we waited too long, and it ruined the rest of our plans this evening (i.e. which was dinner and a movie). The young girl replied with a dumb young chuckle, and took my money. It made me wonder why she was even trained to ask that question (i.e. since she didn't want the answer or the truth). It was a great evening with my daughter but a very lousy place to take her and wait a hour and a half to have some pancakes. I got her that evening to take her to the movies, and the delay and poor service, effected the remainer of our evening. We could have gone several other places, or have just cooked the pancakes myself at my home without any problems, which I'll probably will do next time.
Entered at 2:30 am New Years Eve /Day next to me and wife dirty unbiased table.food took 38 minutes to come to table during that time table next to us remained dirty. Upon receiving our food Burger looked in like a Burger top bun rock hard 8 fries on the plate no Bacon on Burger as ordered and burger ice cold.
No manager on duty to address the problem they apparently had left for the evening /morning so just hourly employees server cook OVERWHELMED in ALL areas.
We sat down to order and were told the coffee was not ready (at 4:30 Dinner) after ordering 2 tables whom came in after we did were served. After waiting almost an hour we left without being served our dinner (only eggs ) we did get our drinks after waiting for the coffee to brew for 5 minutes! But the wait staff had lots of time talk talk with each other as well as friends who did get served!
we arrived at 9:24 p.m. four employee's at register and none seated us for several minutes nor would make any acknowledgement that we were there later one told one so seat us...it took about 25 minutes to get our order and not but a few in Denny's. Toast had been crushed before toasting, bacon had no taste and half of one piece was missing, waiter spilled tea in a large mess on table and walked away not bothered to clean it up..lots of talking from kitchen with breaking dishes...coffee poured with lots of bubbles like someone really shaking it for a while before bringing it unknown why.....never seen that before... to a foam..on top...order number 307014 did not want tip on card unsure what happened when I left I didn't say anything to employee's about service. I would rather have you handle it seems to make a difference because I feel Denny's corporate office cares we eat a lot at different Denny's and you can see problems if present...this was at Canton Texas on i20.
I went to Dennys because I have been told how wonderful they are. I ordered fish a new item on the menu this was a Sunday afternoon. the waitress said they were out of fish. So I ordered something else. she never came back to see how it was I wanted a refill on my water witch I never got. I will not be giving anyone a good review on Dennys.
On January 25, 2015, I took my handicapped mother to the Denny's Restaurant at 1140 Hillsdale Ave., San Jose, CA 95118. It was 10:00am and the restaurant was not full, yet I had to sign-in. When I signed in, I put I wanted a booth. Although there were booth available, the waitress that came to seat us, purposely put us at a half table in an area that was not a good spot for my mother with weak knees and a cane to sit. When asked for an available booth, the waitress rudely said no. At this point, we left. The waitress was rude and seemed to take pleasure in telling us we could not seat in a booth. What kind of customer service is this; especially when Denny's is an AARP company and my mother is 80 years old. Rude, horrible, obnoxious behavior by a waitress.
Me and my mom wanted to check out the new Denny's, and we got there about8:45 am. We ordered pancakes and Moons over my Ham, It took 25 min. to get our breakfast. I had to wave down a waiter for more coffee HIS name was Luis i do be leave.couldn't get eye contact with our waitress . I did not get her name ( but she had red hair). Our waitress didn"t even come over to see how we was doing. As we was waiting for our bill, i noticed Deana, another waitress as i had told my mom i wish we had her... She had checked on her customers and also apologized to them for not bringing them coffee. She was working clean on the other side of the room., plus where i was.Don't get me wrong We will not stop going to Denny"s. Just wanted to try the new one. I was not impressed with the manager ether. i had told him i was very impressed with Deana and he said i was just saying that, she's probably your daughter. i have 4 boys no Daughters . i wanted to tell him about our service and he snickered and left. REALLY. The food was blaw, I over looked it sense the grill still needs to be brook in. i was a waitress for 20 yrs and i started at 17. So i know good waitresses. i didn't have any money to tip Luis for being so kind with a smile. i had ask the cashier if i could leave a tip on my credit card for Luis and she said no. she was a Jewel also. So i didn't leave a tip. Felt bad, but oh well. I do not have The ID # for her. i have a receipt only. I hope you don"t just throw this under the rug.
On 1-14-2015 I ate at the Denny's in west Memphis Arkansas that is I the flying j truckstop. I wasn't greeted whatsoever... And then had to wait over 10 minutes to place my drink order. Stellar service indeed!! Then when I placed my order.. I seemed to have aggravated the very rude and RACIST girl.. As she muttered "white motherfucker" walking away. Never again will I step foot in this or any other Denny's..
We waited over an hour for our food. Then they brought our drinks out on dirty cups. When we order take out they leave out half our food.
I slipped and fell in their store. They didn't check to see if I was ok. They all just all called me a laid and walked away.
Went to Denny’s in turnersville got seated ordered food right away people were seated after us like 6 or 7 tables we waited almost hour for food we had to go up to ask where food was manager nor waitress ever came to tell us what was going on is this how a business is supposed to be run
My wife and I went to Denny’s in Hemet, CA #7081. March 27th 2014. I had “cowboy steak” with hash brown and pancake sides with coffee included. Meal was excellent as it always is. Service was excellent. However we didn’t finish our orders, so we asked for “2 doggie bags”.. waitress brought them. We boxed them. I paid the bill , went to restroom , then went to table to leave tip and pick up doggie bags.. They were gone. I went to the manager and asked for them. She came back and told me they had been thrown away. I am very sad and disappointed. I have been a customer of Denny’s for over 40 years. I feel I should have coupons for our next meals at Denny’s. Thank you. Clifford Allen 435 Northwood Avenue, Banning, CA 92220.
On march 22nd 2014 I was fired from Dennys Portage,In) for no reason it wasn’t job related,. I was getting an interview for a second job across the street from Dennys and charleston (general manager) came in and purchased alcohol and he saw me being interviewed and told the owner of the business I wouldn’t hire her she’s bad news. the owner where I was being interviewed told me what charleston said. I was shocked at that . I went to work at Dennys that evening I worked three nights a week at Dennys and Charleston told me to leave and enjoy my job across the street.I cannot believe he was so rude and I never missed a day or was even late all the time I worked at Dennys I don’t think that was very professional of him. He told me not to call corporate because their would not be anything done about this situation. Thank-you Judy Husk (219-654-4058)
My husband and I love Denny’s and always treated very nicely but not today. First of all, we had to wait to be seated. Not too crowded but still had to wait. We were placed into a booth where the seats were torn. We got up and moved to the next cleaner/nicer table. Our waitress left to get us coffee which we had to wait for some time.
Our waitress then seated two more people across the way from us . She then returned to give them their drinks but we never got ours. We got up to leave when she approached us and told us a new pot was brewing. Why didn’t she come back to tell us that? We do believe that was a down right lie. I asked for the manager and when she came out the first thing she told us was “Well you changed seats, didn’t you? Why did that matter. I told her the reason we changed because the seat was all torn and broken. The manager was not nice to us at all. Whatever happened to the customer comes first?
The gentleman that is usually the manager we see, is very very nice and we know he would have handled the situation differently. Makes you wonder, how this woman got to be the manager as she was not very clean looking. We left knowing we will never return to that Denny’s again. The manager left and picked up for the waitress and blaming us for changing seats. Shame on that manager and blaming us when the blame should have been put on the waitress who failed to return with our coffee. Put the blame where the blame should be. Thought Denny’s should be made aware of this situation. Also maybe take a run over there and see that it definitely needs a good cleaning.
I got charged a $1.00 for One slice of bacon I never ordered I always order two pancakes. Two eggs and four slices of bacon which is $6.59. Yet the last two times the last being march 22, 2013 when I got the check the bill was $.99 for a fifth slice of bacon I did not order. It’s hard to tell how much actual bacon is on the plate since its all curled.
I am on a fixed income and come in around 1:00 am. I always leave a tip but if I go back to Denny’s I will deduct the erroneous amount from the tip. This started about three months ago. I did not go back after the first over charge until tonight thinking things got better. Also one order was completely wrongs he woman next door to me told me they messed up her Oder and won’t go back
Royse city has few late night places to eat but we are having a lot of new construction. Soon there will be more dining choices and I will remember the crooks in this town.
restaurant # 6425 The first complaint is we found a hair in our dish, second is there was no toilet paper in the womens handicapped stall, third was the sink in the ladies room was ready to fall off the wall, and last but not least the manager did not even offer an apology for all these flaws or give us a break on the price, very very very rude of her, she should be fired!!!!!!!!!!!!!
I was at Dennys on 3/12/14 in Belle Vernon Pa and myself and another guest had ordered our meals they brought them out and they were not even close to what we had ordered and we asked the server about it and she said I told the kitchen they were wrong so my opinion is this issue should have been corrected back in the kitchen if she new it was wrong so she took the meals back and the manager came out and was very Rude to us and we were not treated very well the whole visit the manager should not be managing at restaurant I would not recommend this restaurant location to anyone and will never go back which is really disappointing.
Restaurant #8006 14697 Duval Rd, Jacksonville, Fl 3261. The grits was cold, the entire meal was not at serving temperature my wife meal was not fit for human cosumption. Restroom dirty. Parking area was filty, dumpter running over uncovered very unpleasant view. My wife insisted that we leave a three ($3.00) dollar tip. The cost of the meal was sixteen dollars and ninty-eight cent ($16.98). With tax eighteen dollars and seventeen cents ($18.17). We had table grace over the food and left it on the table. Thanks in advance for helping me with Denny's contact information.
My Husband and I went to dennys ( Center of New England) and he ordered a Philly Cheese Steak omlete with just steak and cheese. Well he got eveything on it he sent it back and it can back with mushrooms which he moved aside and ate some of the omlete he said something to the waitress and she said you can speak to the manager so he told the manager what happened. The manager said well does this happen in all the restaurants you eat in. Like he was saying do you complain just to get free food which we don’t and we pay for our whole meal there, We go to dennys twice a month and never had a problem.
When we entered the restaurant, the wait was not long to be seated. Once we were seated, after about 10 minutes, I had to ask for a waiter so we could order silverware,drinks and food. It took 10 minutes to get our drinks and another 20 minutes to get our silverware and food. Our food was incorrect and we had to go and get the waiter to let him know. About 10 minutes later he brought our correct order minus our toast. I did ask him for the toast and he said that it would be ready shortly. After we called the waiter to our table for our ticket, he brought the toast as we were walking to the cash register. During our entire visit to Denny’s we were watching the manager. (Kim) People were coming in asking for applications.
She was laughing and telling them that they were out of applications. We also noticed how much time she spent at the register laughing and flirting with the male customers, while being short with the female customers. She at NO time walked around checking on the employees or checked with any customers to see how things were going. There were several customers complaining about the service when I went to the register to pay for our food.. The manager was unconcerned (with her attitude) and rude. (short with words and unapologetic) Several employees had dirty and wrinkled cloths. I spoke to her with my concerns and she again appeared to be unconcerned. I asked for her managers name and number.
She gave me a number that I still have not been able to reach anyone on. This matter happened on 09/06/13 and today is 09/20/13. I called the restaurant today and spoke to Julia who asked Kim for her bosses number for a customer who had a complaint. Kim said” We can not give out that information.”This Denny’s is opening a new restaurant near Mack Road and Stockton Blvd. in Sacramento. I sure do hope that Kim is NOT the manager and that the employees are clean and have better customer service skills. Kim needs customer service training. She listens but does not hear customer concerns. I hope that whoever reads this takes a better role of customer satisfaction then Kim did.
To Whom it Concerns:
On Sunday March 28,2013, our family visited the location off of Hwy 59 and Gessner Blvd. We arrived at approximately 9:50 am, we were a party of 4 adults, 3 children, and a baby. Parts of our food began arriving about an hour of us being seated, and much of it is either cold or lukewarm. After repeated, requests of syrup, butter, silverware and food which was not brought out, I approached the manager who stated to me that all the food is cooked to order and takes time????? I have previously managed an IHOP restaurant and would never dream of replying to one of my customers in that manner. Not only was our food unsatisfactory, but the restaurant was hot, a portable fan was being used in the room we were sat, and the restroom was in need of cleaning.
As much as we have enjoyed other locations of Denny’s, we will not be patronizing any Denny’s location again.
Sincerely,
Phyllis Crockett
My wife and I travel the I5 corridor quite often, visiting our children at college. We stop at Denny’s quite often, because it is familiar. Recently we have recieved poor food and service at quite a few of these restaraunts. We stopped in Gustine, today, at 5:00pm. The restaraunt was uncomfortably hot and the waitresses did not seem to know we were there. The service was very slow even though there was only 4 tables with customers at them. We were very displeased and may have to stop going to Denny’s all together!
Glenn Murray
About 2 weeks ago my fiance and I went to Dennys near Fort Myers Beach, ONE OF OUR FAVORITE PLACES TO EAT, we usually go at night but it was after a Drs appt and we were starved!! (This email is late because I had my son and I’ve been crazy with him.) We went in took a little over 15 minutes to JUST TAKE OUR DRINK ORDER, my fiance ordered a coffee, myself a Fanta, 19 minutes and 37 seconds later the server returns with a Dark soda and a coffee, He apologized and said he’d get my fanta my finance asked for sugar 21 minutes and 53 seconds later we got up and left the server sees us leaving and shrugs and says, “O well.” I turned around, being a manager myself knowing WITHOUT CUSTOMERS WE HAVE NO JOB, looked at him and said, “Words like that are uncalled for and inappropriate!” He smirked and continued with his current conversation with someone he apparently knew very well! I AM APPALLED WITH THIS TIME OF SERVICE I ASKED FOR A MANGER AFTER WAITING NEARLY 25 MINUTES I JUST GAVE UP AND LEFT I AM SURE THE MANAGER WAS NOT NOTIFIED THAT WE WANTED TO SPEAK WITH THEM!!! Sadly after this experience i am not sure if either of us will return to Denny’s! This guy didn’t even seem bothered with his actions!!!!
Sincerely,
Rebecca S.
I am a regular customer at the dennys in Hempstead Texas my family visis this restaurant every weekend. tonight has to be the most horrible night I’ve experience there. we arrive there around 8:45 p.m.a party of 5. it was to be exact 4 adults and 1 child. the person that waited on us… “Quote” its my second day what do ya want to drink.
My granddaughter ordered a strawberry banana smoothie she was told we don’t have the stuff to make that. we had to ask for refills on our drinks. we never got silverware we had to ask for napkins. my son order breakfast and his plate was not complete we asked for the item that was messin they never brought it.
We asked for a order to go, the waitress told us that we could not order it until we went up to the register to pay for our food. So we ordered a bacon cheeseburger plain, when they gave it to us it had lettuce & tomatoes.then she charged us for kid plate which kids eat free between the hours of 4-10pm. It was very unpleasant!! I am very disappointed in this restaurant.
I visited the Mobile hwy store in pensacola fl tonight. The serviceDennys or tell my colleagues we have to choose somewhere else to eat.ed good, we were quickly seated and order taken. The server brought our food out 2 grand slam sluggers. 1 meal was ok but the sausage ewasnt cooked, the second meal had undercooked eggs that were cooked barely over easy when over medium was ordered, the sausages were under cooked and the server never came back to the table. I couldn’t ask to have the eggs & hashbrowns redone because there was no longer service from any server or manager. I finally stopped a server who was able to give me my ticket and as she tossed it on my tabke she quickly hurried away.
I proceeded to the register where the manager was told he’s going to complain to corporate. She barked out my total and swiped my card and never asked what was wrong ir if they can do anything to make it better. She didn’t even give me my receipt fot $17.00 and change.
I travel a lot for work and I prefer Dennys and I hop but after this experience I will have rethink where I can have experience.
I hope that this is an isolated incident and I dont have to avoid dennys
Last night (2/16/13), my friends and I went to the Denny’s on upper front st. in Binghamton NY (according to the receipt, restaurant #8194) as we do every Sat. night after bowling and we have never been so upset and disappointed. There were 5 of us and it was around 9 pm… First we waited almost 15 minutes to be seated, there were only about 7 customers in the whole place, we finally got seated and waited nearly half an hour just to have our drink orders taken. We ordered about 45 minutes after we were seated. The appetizers we ordered came out about 30 seconds before our meal, 4 of us had ordered skill it meals that were served on plates and were cold! We heard the waitresses yelling at the cooks that they were skillet meals, the cooks yelled back “oh well guess they’ll just have to eat it off a plate”! The waitress was very unpleasant and never checked to see if we needed anything. We have never been displeased with the service or food but last night was ridiculous! Even when we said the food was cold no one seemed to care. We all finished with deserts and even they were not up to par! I am afraid that if service like this continues we will NOT be visiting anymore! The rudeness was inexcusable! I rarely complain but I feel something should be done. We spent almost $80 between the five of us not including the tip, which she did NOT deserve!
went to Dennys on 82nd st Inpls, In…they dropped my cr card in a slit on the counter and it was locked in there,,,, the manager had no keys…called the gm she refused to come unlock it…the lock box was to be for cus complaints but there was no forms to fill out just an open slit on the counter where you pay!! They sd I would have to come back the next day!! What if that is the only source of income I had??
What I was on vacation or traveling to someplace on a time restraint?? The sd I would have to come back my daughter sd thats not exceptable we have to have her cr card back tonite they sd no one had a key but this gm girl…came back the next day drove 15 miles back and the manager isnt even there hes ( Travis ) hes running errands!! They are out of food and or supplies!! So I waited…finally he came because I sd im not leaving without my card!! he gave my card back and explained my issue with that process he couldnt have cared less,,,
never even offered me a glass of water or sorry for you drive back!! What business has no key for there” customer complaint box”? What gm expects you to leave your cr card there with them??What manager for a restaurant is running errands on there shift?? If I didnt get the card back I was going to call the police! Would you leave your cr card all night in some reataurant?? Worse thing they didnt even care…just leave it was the answer
I went into the Denny’s on the Carlisle Pike in Mechanisburg PA at approximately 10.35am on Saturday January 19th 2013 and recieved the most horrible treatment in my restaurant life. After waiting a considerable length of time to be seated I asked the lady at the cash register if Icould seat myself ? She barked at me is such a fashion that I felt absolutely be-littled. She told me that three of her wokers called out sick with the flu so everyone was busy so I should just wait and someone would get to me in a while.
Ten minutes later a waitress tried to seat me in an isle table and I made the mistake of asking for a booth instead. The attitude from this young female was so alarming my guest who was a caucasian female had to ask her to calm down since all I was asking for was a change of table. My waitress name was Janet and she started out being pleasant until I asked her for a clean cup because the one I had for coffee had lipstick stains. Because of this I waited over an hour for my order.
I had one cup of coffee which got cold and distasteful after about 20 mins and to top it all while I was waiting for my order when I saw the waitress Janet leaving the building. I could not believe my eyes, I thought the waitress was leaving so I went outside to see for myself, only to find a group of waitress standing outside smoking. I was in total dis-belief, I was waiting over half an hour for my order and the waitress was outside smoking. I was further dismayed when she came inside and grabbed her notepad without washing her hands and started taking another customer’s order. Strange enough this customer got served before me. I called Janet to complain and she brought my order which was almost crisp from being under the warmer so long.
To top it all I got cheated out of the bacon in my order and I asked for sugar-free syrup twice and got completely ignored. I am an African Amercan male and I truly believe that I was the victim of a racist encounter at this Denny’s. I could not eat this terribly dried up breakfast.Tthe order was not complete as the menu stated, and I was still charged for this horror show. The restaurant number was 1342 and the order number was 513935, the table number was 108 and there were two guest. . I will absolutely contact by legal council about this encounter because as a matter of principle this was wrong, Denny’s should be ashame of themselves, I will never visit this or any other Denny's again.
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