Denny's

None of our three orders were received correctly. One order was T-Bone/Shrimp. Her order had no shrimp., and the steak was well done not medium rare. My order was Sr. Shrimp,green beans, mashed potatoes, country gravy and soup. My husband ordered Sr. Country Fried Steak, Mashed Potatoes, Corn, Soup. My Husband and I had to switch veggies. Our soups were all luke warm, and my potatoes were cold by the time I got the gravy.

I realize the server was new, but she did have a trainer, and the restaurant was not busy at all for a Friday Night @ 7:30 pm. I know the order didn't go in the computer correctly as the check had an open item for $2.00 and when I asked what the charge was for they said that was the amount added for the shrimp on the T-Bone Steak Dinner. In other words to whole order…

My family and I was going to eat at Denny's in Franklin, Ky. We were waiting to be seated and no one even acknowledged we were even there. After about 20 minutes or so, the people that came in right in front of us was taken to their seats and then the hostess came to us and told us we were goingto have to wait til they had time to clean tables and

it will be at least another 15 mins . There were a dozen plus tables empty and wasn't any reason to make us wait any longer. I told her we were not waiting and she acted happy we weren't. OO plus.

You need to give your employee some training in customer satisfaction. This happen March 17, 2013 about 1pm

Really upsetting when the restaurant requires you to print up the coupons that are on my iPhone app when there is a code that they get from the app and they can enter it into the register without printing out a coupon. what is the sense in having the app then in the first place especially for us that have no printer.

I have 11 coupons on my app and cannot even use them now. I am so disappointed because I eat at dennys quite often and cannot take advantage of these coupons that I have earned. Makes me want to find a different eating establishment that will stand behind their offers.

Today was the worst experience I have ever had at a Denny's Restaurant before! When I came in the GM was taking a smoke break in the front right next to the door & followed us in only to begin yelling at the employees to take our orders.

Every employee was new with exception to only a couple & boy did they seem stressed. He took our order, and had a unexceptional attitude. We ordered the build your own burgers and some pancake puppies, waited about 30-40 minutes for two burgers!

Our FOOD sat on the counter for at least 10 minutes and to make that worse the pancake puppies that were given out the first time were about as dark as the jet black box that they served them in. When asked politely could they redo them, the chef agreed but the general manager went on a wild tangent on me…

Thsi restaurant has the worst service of any Denny's I have been to. I was just in there and left( right behind another couple that left) There were 2 tables of 6 and 2 tables of 2 in there. it took 10 minutes to get a coffee, and it was brought to me on a small dinner plate with the coffe spilled on it.

He took it back, I waited another 5 minutes,no coffee and no order! I have gone in there around 6 at night, with one guy only working! I am not kidding, this place is terribly run. this one is a gem.

I am a regular customer at Denny's and frequently order dinner from the senior menu. A choice of soup or salad is included with all of the senior dinners. I ordered the senior turkey and dressing dinner fron the current seasonal menu and assumed that soup or salad was included as it is with every other senior dinner. WRONG!

The server returned to my table and said that the turkey was the only senior dinner that does not include soup or salad. My complaint is that the menu needs to indicate that soup or salad is not included with the senior turkey dinner since this is a deviation from the usual menu.

I am quite sure that I am not the only one that assumed soup or salad was included with the senior turkey dinner as it is with all other senior dinners. A simple disclaimer on the menu would…

This occurred 01-20-2013 at around 5:00pm at the Dennys in Kaufman , tx. My family is my wife, two daughters (3and 10) and me. Well when I entered the restaurant I noticed that every table was full except a couple tables. But on the other side that completely empty. I asked the waitress if we could have a private booth on the empty side. She told me no and that side was closed.

I then told her we want to eat in a private table or booth or we will go elsewhere to eat. She then told me they were short staff. I just repeated what I had said before. She said okay and we left .We then went elsewhere to eat. Not very good customer service and you shouldn't lose business cause of either short staff or a lazy employee.

My family and I went to Denny's Diner on the Westside of Evansville, IN tonite. The waitress came over to our table and ask what we wanted to drink we told her we just wanted water to drink and she said she would be right back, we waited for almost 10 minutes for her to come back and

she didn't have our waters with her, I ask her for our water and she said that they were setting on the counter and she would go get them. We ordered our food, I got up to go to the restroom and she stopped me and ask me what kind of side did I want with my meal, I ordered the Senior fit fare Chicken, It comes with grilled chicken, Broccoli and

Corn, and a salad, she told me I got 1 side and I told her that the menu said what I was suppose to get. When she brought my food out my chicken was really hot and…

Today on Jan 8th 2013 me my wife and son came to eat at Dennys and received rude. She was not very attentive and did not inform us of anyway to talk to a manager when asked.. And I ordered the new mozzerella grilled cheese with the new frIes and litterally got the smallest portion if fries i have ever received.

And upon telling the waitress, she told me there was nothing she could do about it.. Im also unhappy with the small end piece of bread I got.. The Denns's I ate at was on Somersviille Rd. In Antioch, Ca. 18

On 5/7/13, I ordered a peppered Bacon avocado omelette at the Pecos, Texas Denny's #8584.

After I began eating the omelette, I noticed that there were no avocado slices inside the egg. When I complained, I was then told that they had no avocados in stock. I let that go, but after eating another bite of the omelette, I noticed that there was no cheese inside either. I waited for my server to come by so I could inform her, but she basically ignored me.

When she finally did come over to check on me, I explained that there was no cheese in my omelette either. She then huddled with the manager (I assume) and gave me a receipt to sign. I signed it, and then she handed me a bill for $6.92..a discounted price off of the omelette, and something that I neither wanted or requested. I simply wanted…

Denny's #7287, Santee, CA. When I ordered the senior turkey dinner at 12:48 pm yesterday, I was told I could not have the green beans and that they did not come with the dinner even though they were shown in the picture.

49) in order to get the beans. The waitress came back and told me that they were out of green beans for the turkey dinner. 59). the wait staff was reluctant to do this as they stood gaping at the strip of cellophane and trying to figure out what it was!

The manager checked on us a few minutes later and said no apology and did nothing. The turkey, dressing, and potatoes were so bad that I couldn't eat it and just sat it aside. My husband paid the bill so it wasn't until this morning when I looked at my receipt that I saw that I was charged for the regular priced dinner!…

5/1/2013 Went into Denny's resturant in Amarillo, Tx for breakfast 9:55 in the morning. Waited approx. 15 minutes to be waited on.

Finally made our choices off menu and waited another 20 minutes for the waitress to come back for our order. Got that taken care of and waited another ( I timed this part to the minute) 48 minutes to get our food.

This kind of service is bad enough but, when your food is cold when you get it and by that time squeezed for time, we did our best with eating it. I asked to see the manager and was told she wasn't there.

While this was all going on we started noticing folks getting up and walking out in disgust. This was the first time we'd eaten at Dennys in a good while and, will be the last. It's I-hop or the Waffle House from here on. DONE WITH DENNYS.

the one thing a costemer is looking for is a good cup of coffee, but when it tasts like hot iodine dou to the hi amount of clorine in it , as well as thay are charging $2.09 for a cup too boot, you might as well as put a sign in front (don't eat here)the wefe & i have passed up dennys for 20+years becuse of there cardbord hashbrowns (whitch thay have finly fixed) but the coffee is the last straw! PS. this type of coffee put winchels out of busness years ago,( due to first hand experance in the 70's). the menue has changed through the years for the better & the wife & i have been going there often, but tell the idiot who's pushing the buttons to fix the coffee NOW! thay said that thay filter the water but thats so mutch BS!!! Bullhead city Dennys location.

=

We were traveling to Texas from Tennesse, when we stopped at your location in Manville, outside Texarkana. After an hour & a half, we had still not received our order. Two couples that had arrived after we did received their food.

So, with 180 miles to travel my family & I had to leave hungry and disappointed that we wasted our time at this dennys.  

i went into denny's for brunch in Lynwood, CA by imperial and long beach blvd with my sister and her kids and the wait to even get our drinks was horrible. the restaurant was not even full. the waitress by the name is jocelyn must have been having a bad morning or something because she even started arguing with me about what wanted to get telling i was dumb.

they messed up our order and she was upset at us for sending the food back. we could even hear her in the kitchen talking about us. the restroom was so dirty as well. when i talk to the cashier she dismiss me and when i spoke to the manager the waitress was standing behind the counter talking about us in a horrible way. its not like we did not pay for the food because we did. this was the worst service ever. i will never go back there…

The dennys on sand canyon in canyon country ca . If I wanted to wait an hour to eat then I would of just came in and sat down .... I called and placed an order to a rude and short waitress who still made me repeat my order 3 times before she got it right . She says 15 min and hangs up . No price no nothing . I show up 20 min later and see this angry Asian woman asking me if I need some help and I just want my food .

She say five more min makes me pay and then avoids me for an hour not just her the whole staff Untill my order was ready ........ I just ordered country fried ste ak and a blt sandwich .... She hands me the order faces the other way stretches out her ARM and says bye bye thank you .

I tell her I want to complain she ignores me . My experience sucks , my food tasted like shit…

my family and me went to dennys today to eat lunch and to get a to go order. when they brought our coffee out it was cold and while we were there we got it refilled one time. and we were there for about an hour.

then i order my son a strawberry banana smoothie and he ended up getting looked like strawberry blended with ice. 49 on that. 49 on. we got our food which looked like they put kid size amount on for fries and hashbrowns.

the one had pancakes and they were over cooked and rubber. after we ate we had to remind our waitress we ordered a 2 go order. she ordered the sampler to go and subsituded chhese fries for the onion rings.

well we got a half order when we ordered a full order. when called and asked to speak to the manger he told us that he made a half order and argued with us…

Myself and two grandsons went to Camp Road, Hamburg, NY location on 08/27/2013, arriving at 11:00. My grandson's 8th birthday, because they love your pancake and pancake balls. 10 minutes went by. i asked if we would be served if we moved (about 10 tables were filled).

She said that she would have to find one to clean off!!!

Finally waitress comes, says she is really busy and would get to us when she could. Placed our order of tow pancake meals/one kids meal. Then told they don't have the pancake balls that we wanted. because the macaroni and cheese was ice cold.

Waitress handed me the eggs to take back to table, reheated the m&c probably for the 10th time that day. To beat it all we were just trying to get thru this meal when the BUG EXTERMINATOR walked thru the restaurant to the…

Dennys Restraunt in Cape Coral Florida is one restraunt I will never go to after my expirence this past week..my waitress was very pleaseant evetythinh was great until I hear the manager y yelling at her with horrible words. The waitress broke out in tears..the waitress couldn't even smile she tried to hold it together buy she couldn't..yelling at an employee while on the floor doesn't make a customer want yo come back againg..the Managers name is Petra I wanted to tell her how II felt but I didn't want to mame things worse for yhe waitress

its a horrible place to work at but until I find onither job I will leave

Restaurant #8682 was a quick stop for a salad. Worst decision ever!!! While the server was pleasant enough, her attention to detail sucked!!!! I ordered the Dixie Fried Chicken salad with holding the onions while opting to have the cheese and the salad dressing on the side.

My order was to go, not to dine in. When I received the order, the cheese and the dressing were on the top in a different container which fooled me, because once I got to my destination ans opened the container I was very upset to say the least.

My salad was flooded with dressing , so much so I barely saw any foliage. The chicken was so hard and dry and minced up so tiny it might as well have been bacon bits!!! The lettuce was soft and mushy and had a lot of brown spots all over!!!!

The salad was disgusting and a…

In Sunbury, oh my food took 45 minutes to be served. Breakfast food at that. Then the food was undercooked because they had realized they lost the order. Had to send hash browns back. When the waitress brought them back I was finished eating.

Then they tried to charge me for the darn things. Not only did they not apologize they acted as if I was in the wrong! The whole time I was waiting my waitress never once came by. I had to call for her all 3 times I needed something.

Not only will I not darken another Denny's door I will make it my mission to deter anyone I can from going there. This is the worst I have ever been treated by restaurant personnel in my 47 years.

I ordered a simple grilled cheese sandwich with fries. What I got was two pieces of buttered toast with a slice of cold cheese, straight from the refrigerator, of course, in the middle. The fries were less than half cooked.

All of this was served without silverware and a napkin. Despite asking for them. And the manager was "awfully busy right now so she can't take your complaint. She also won't get any more of my business.

I was in on the night of Cinco de Mayo (Saturday)at your Cockrell Hill location in Dallas, Tx. The food, while it took a while to arrive, was delicious. And you can't beat that $2, $4, $6, $8 menu! My only complaint was with the (im assuming) manager, Susan.

Our waiter, Ia'Jan, was such a sweetheart. He smiled, made suggestions, came back repeatedly to offer his services to our party of 8.

However, when we all went to check out and split our bills he was unsure of how to do it without making a mistake. And, on top of that, we were using coupons for each one. He asked Susan to make sure he was doing it right, and she was beyond rude to him.

She was LOUDLY saying how everyone needed to learn how to do their jobs, she was tired of babysitting people, she was too busy doing their other jobs to…

Hello, I have been a loyal, bi-weekly customer at your establishment in Merrillville, IN for almost three decades.

However, due to some extreme managerial issues, I regret to inform you that I will not be returning. Today when I sat down, there was no silverware at my table, nor any tables around me. For the third visit in a row, the orange juice tasted something awful.

Aside from the juice, another consistency of your business was the manager's habitual "chit-chat" with employees; it is rather quite distracting. Now, I may not run a restaurant, but for eleven years I have been a CEO for a rather large grocery store, so I know how to run a business.

I know that is it a manager's obligation to perform any task needed when it can not feasibly be done by other employees, no matter how…

We sat down to order and were told the coffee was not ready (at 4:30 Dinner) after ordering 2 tables whom came in after we did were served. After waiting almost an hour we left without being served our dinner (only eggs ) we did get our drinks after waiting for the coffee to brew for 5 minutes! But the wait staff had lots of time talk talk with each other as well as friends who did get served!

m. it took about 25 minutes to get our order and not but a few in Denny's. never seen that before... order number 307014 did not want tip on card unsure what happened when I left I didn't say anything to employee's about service.

this was at Canton Texas on i20.

I went to Dennys because I have been told how wonderful they are. I ordered fish a new item on the menu this was a Sunday afternoon. the waitress said they were out of fish. So I ordered something else.

she never came back to see how it was I wanted a refill on my water witch I never got. I will not be giving anyone a good review on Dennys.

, San Jose, CA 95118. It was 10:00am and the restaurant was not full, yet I had to sign-in. When I signed in, I put I wanted a booth. Although there were booth available, the waitress that came to seat us, purposely put us at a half table in an area that was not a good spot for my mother with weak knees and a cane to sit.

When asked for an available booth, the waitress rudely said no. At this point, we left. The waitress was rude and seemed to take pleasure in telling us we could not seat in a booth. What kind of customer service is this; especially when Denny's is an AARP company and my mother is 80 years old.

Rude, horrible, obnoxious behavior by a waitress.

Me and my mom wanted to check out the new Denny's, and we got there about8:45 am. We ordered pancakes and Moons over my Ham, It took 25 min. to get our breakfast. couldn't get eye contact with our waitress .

I did not get her name ( but she had red hair). Our waitress didn"t even come over to see how we was doing. As we was waiting for our bill, i noticed Deana, another waitress as i had told my mom i wish we had her...

She had checked on her customers and also apologized to them for not bringing them coffee. Don't get me wrong We will not stop going to Denny"s. Just wanted to try the new one. I was not impressed with the manager ether.

i had told him i was very impressed with Deana and he said i was just saying that, she's probably your daughter. i have 4 boys no Daughters . i wanted…

hi my name is Marcellus, and I had apply to you restaurant about a mouth ago. I was called in for two interviews for possible employment. the first interview went extremely well hosted by Dianna I believe. the second by a young lady name nicoletta...

nicoletta than called me a day later to come fill out information such as w-2 contact information, etc. when I first walked in the door she and the GM were at the host stand talking. and told me to wait while she got the paper work, while I waited the GM never said a word to me, shook my hand, or acknowledge me as a rising stars the GM left 5 minutes after I arrived.

while she was telling me how to fill out my information I had my cell phone out to get information off my phone and she demanded that I put my away and told me that if I had a…

On 1-14-2015 I ate at the Denny's in west Memphis Arkansas that is I the flying j truckstop. I wasn't greeted whatsoever... And then had to wait over 10 minutes to place my drink order. Stellar service indeed!! Then when I placed my order..

I seemed to have aggravated the very rude and RACIST girl.. As she muttered "white motherfucker" walking away. Never again will I step foot in this or any other Denny's..

We waited over an hour for our food. Then they brought our drinks out on dirty cups. When we order take out they leave out half our food.

I slipped and fell in their store. They didn't check to see if I was ok. They all just all called me a laid and walked away.

Went to Denny’s in turnersville got seated ordered food right away people were seated after us like 6 or 7 tables we waited almost hour for food we had to go up to ask where food was manager nor waitress ever came to tell us what was going on is this how a business is supposed to be run

This last week my wife and I were eating at Denny’s off of White Bear Ave just across from Maplewood Mall, MN. When a person behind my wife took a couple puffs off his e-cigarette. It was just like someone was setting on your chest.

When I did make eye contact with that person then he put it away. But the vapors and smell was in the air for everyone else to enjoy. I did call this complaint in and was told your policy was not against anyone smoking them.

If you would please take a good look at this web site. It was on national TV so a lot of people had to see it if not glued to a ball game.

 Kayla seated us took our drink order, brought them to the table and left quickly. She didn’t return for 10 min. When we said something about how long it took, Kayla got very smart aleck with us for another minute or two.

Food came out quickly and was served by another waitress. Then Kayla passed by the table again and made another smart aleck comment walked on off looked over her shoulder laughing. The order was not exactly right the first Time.

She could have just apologized and all would have been well. Politeness goes a long way in earning a tip in my book.

My wife and I went to Denny’s in Hemet, CA #7081. March 27th 2014. I had “cowboy steak” with hash brown and pancake sides with coffee included. Meal was excellent as it always is. Service was excellent.

However we didn’t finish our orders, so we asked for “2 doggie bags”.. waitress brought them. We boxed them. I paid the bill , went to restroom , then went to table to leave tip and pick up doggie bags.. They were gone.

I went to the manager and asked for them. She came back and told me they had been thrown away. I am very sad and disappointed. I have been a customer of Denny’s for over 40 years. I feel I should have coupons for our next meals at Denny’s. Thank you.

Clifford Allen 435 Northwood Avenue, Banning, CA 92220.

On march 22nd 2014 I was fired from Dennys Portage,In) for no reason it wasn’t job related,. I was getting an interview for a second job across the street from Dennys and charleston (general manager) came in and purchased alcohol and he saw me being interviewed and told the owner of the business I wouldn’t hire her she’s bad news.

the owner where I was being interviewed told me what charleston said. I was shocked at that . I cannot believe he was so rude and I never missed a day or was even late all the time I worked at Dennys I don’t think that was very professional of him.

He told me not to call corporate because their would not be anything done about this situation. Thank-you Judy Husk (219-654-4058)

My husband and I love Denny’s and always treated very nicely but not today. First of all, we had to wait to be seated. Not too crowded but still had to wait. We were placed into a booth where the seats were torn. We got up and moved to the next cleaner/nicer table. Our waitress left to get us coffee which we had to wait for some time.

Our waitress then seated two more people across the way from us . She then returned to give them their drinks but we never got ours. We got up to leave when she approached us and told us a new pot was brewing. Why didn’t she come back to tell us that? We do believe that was a down right lie. I asked for the manager and when she came out the first thing she told us was “Well you changed seats, didn’t you? Why did that matter. I told her the reason we changed…

I got charged a $1.00 for One slice of bacon I never ordered I always order two pancakes. Two eggs and four slices of bacon which is $6.59. Yet the last two times the last being march 22, 2013 when I got the check the bill was $.99 for a fifth slice of bacon I did not order. It’s hard to tell how much actual bacon is on the plate since its all curled.

I am on a fixed income and come in around 1:00 am. I always leave a tip but if I go back to Denny’s I will deduct the erroneous amount from the tip. This started about three months ago. I did not go back after the first over charge until tonight thinking things got better. Also one order was completely wrongs he woman next door to me told me they messed up her Oder and won’t go back

Royse city has few late night…

restaurant # 6425 The first complaint is we found a hair in our dish, second is there was no toilet paper in the womens handicapped stall, third was the sink in the ladies room was ready to fall off the wall, and last but not least the manager did not even offer an apology for all these flaws or give us a break on the price, very very very rude of her, she should be fired!!!!!!!!!!!!!

I was at Dennys on 3/12/14 in Belle Vernon Pa and myself and another guest had ordered our meals they brought them out and they were not even close to what we had ordered and we asked the server about it and she said I told the kitchen they were wrong so my opinion is this issue should have been corrected back in the kitchen if she new it was wrong so

she took the meals back and the manager came out and was very Rude to us and we were not treated very well the whole visit the manager should not be managing at restaurant I would not recommend this restaurant location to anyone and will never go back which is really disappointing.

Restaurant #8006 14697 Duval Rd, Jacksonville, Fl 3261. The grits was cold, the entire meal was not at serving temperature my wife meal was not fit for human cosumption. Restroom dirty. Parking area was filty, dumpter running over uncovered very unpleasant view. My wife insisted that we leave a three ($3.00) dollar tip. The cost of the meal was sixteen dollars and ninty-eight cent ($16.98). With tax eighteen dollars and seventeen cents ($18.17). We had table grace over the food and left it on the table. Thanks in advance for helping me with Denny's contact information.

 

My Husband and I went to dennys ( Center of New England) and he ordered a Philly Cheese Steak omlete with just steak and cheese. Well he got eveything on it he sent it back and it can back with mushrooms which he moved aside and ate some of the omlete he said something to the waitress and she said you can speak to the manager so he told the manager what happened.

The manager said well does this happen in all the restaurants you eat in. Like he was saying do you complain just to get free food which we don’t and we pay for our whole meal there, We go to dennys twice a month and never had a problem.

When we entered the restaurant, the wait was not long to be seated. Once we were seated, after about 10 minutes, I had to ask for a waiter so we could order silverware,drinks and food. It took 10 minutes to get our drinks and another 20 minutes to get our silverware and food. Our food was incorrect and we had to go and get the waiter to let him know. About 10 minutes later he brought our correct order minus our toast. I did ask him for the toast and he said that it would be ready shortly. After we called the waiter to our table for our ticket, he brought the toast as we were walking to the cash register. During our entire visit to Denny’s we were watching the manager. (Kim) People were coming in asking for applications.

She was laughing and telling them that they were out of applications.…

To Whom it Concerns: On Sunday March 28,2013, our family visited the location off of Hwy 59 and Gessner Blvd. We arrived at approximately 9:50 am, we were a party of 4 adults, 3 children, and a baby. Parts of our food began arriving about an hour of us being seated, and much of it is either cold or lukewarm.

After repeated, requests of syrup, butter, silverware and food which was not brought out, I approached the manager who stated to me that all the food is cooked to order and takes time????? I have previously managed an IHOP restaurant and would never dream of replying to one of my customers in that manner.

Not only was our food unsatisfactory, but the restaurant was hot, a portable fan was being used in the room we were sat, and the restroom was in need of cleaning. As much as we have…

My wife and I travel the I5 corridor quite often, visiting our children at college. We stop at Denny’s quite often, because it is familiar. Recently we have recieved poor food and service at quite a few of these restaraunts.

We stopped in Gustine, today, at 5:00pm. The restaraunt was uncomfortably hot and the waitresses did not seem to know we were there. The service was very slow even though there was only 4 tables with customers at them. We were very displeased and may have to stop going to Denny’s all together! Glenn Murray

Every 2nd Wednesday of the month for years from 12 to 14 weman get together around 8 AM for Breakfast. The lasr three months things have really changed. They make us feel unwelcome. The service is not very good. All the waitress that had worked there for years no longer work there.

The food is not as good, the coffee of the April 10th morning was not hot it was just barely warm. Even through there were not very many people there they did not want to put the tables together for us. They always had before.

Serveral of us were discussing where else we could start going to besides of Denny;s. I think they are losing a lot of business.

About 2 weeks ago my fiance and I went to Dennys near Fort Myers Beach, ONE OF OUR FAVORITE PLACES TO EAT, we usually go at night but it was after a Drs appt and we were starved!! ” He smirked and continued with his current conversation with someone he apparently knew very well!

I AM APPALLED WITH THIS TIME OF SERVICE I ASKED FOR A MANGER AFTER WAITING NEARLY 25 MINUTES I JUST GAVE UP AND LEFT I AM SURE THE MANAGER WAS NOT NOTIFIED THAT WE WANTED TO SPEAK WITH THEM!!! Sadly after this experience i am not sure if either of us will return to Denny’s!

This guy didn’t even seem bothered with his actions!!!! Sincerely, Rebecca S.