Denny's

On sunday 1/24/2016 at store 8106, I had the worst service ever. First the waitress took our order wrong, then told me thats what I ordered. Before I got my food she brought the check that had the wrong order on it, she didn't even correct the check. My vegetables were cold, my fish not done, my grandsons food had mushrooms, which I said no mushrooms. I was then asked if I wanted a different fish, I said yes but was not informed that it was grilled and not fried. I motioned to the Manager Art Griffin about my concerns and he acted unconcerned, saying that's what I ordered.

Did not try to correct the problem at all, I declined the food and he walked away. So disappointed that I had not eaten decided to just leave. Art took the fish off my checks but charged me for the incorrect order. At…

Well my girlfriend went to the Denny's on rockville road and they didn't have fries. So I told her to get me mash potatoes and they gave her the box to go. And then she came home, I opened the box to find my food uncovered and touching the box that is unheathy.

A lot of people touch these boxes! We spent 27 dollar son food. I like dennys but probably be last time I go. This was bad customer service from Denyy's.

I also did the survey and explained this Denny's complaint. I was traveling and stopped into Denny's Pico Rivera for a cup of coffee and to use the restroom. I stopped by the cashier first to order a coffee to go, then proceeded to the back restroom when I slipped in a pool of water, fell backwards and hit my head on the ceramic floor so hard, my earpiece went flying. The patrons gasped and there was an employee in the very back by the restrooms who yelled at me and pointed to a "slippery when wet" sign placed by the front entrance wall/vending machines. The employee did not cordon off the area he was mopping and literally mopping right next to the patrons who were eating their breakfast...disgusting. The place smelled like mop water and now I did too.

I sat there for a moment until I…

This is the second time I have sent this complaint in. Sunday November 22, 2015 I went to Dennys on Boston Road in Springfield, Mass, At first we could not get a waiter to take our order.

Finally after a 15 wait, we ordered our food at 12:30 pm. We did not get this food until after 2:00 pm. Now we did not order anything fancy, just eggs and pancakes. When we got up to leave, our food finally came.

The waiter did give us the food for free.

However, that is not the point. If you want this restaurant to make a go of it, some changes have to be made. By the way three other couples and familes, got up and left as well. Back to IHOP.

I have been going Denny's for a very long time, about 20 years. I am a Vietnam veteran and also volunteer at the Lakewood Washington hospital. The past few months I have notice the food getting very bad, eggs not cooked very good.

I found out from the waitress when the cook don't show up the cook will cook and has a hard time doing it. I went in on the 21st of November for breakfast and order eggs over medium and got eggs not cooked whites.

They took them back and put them on the grill and over cooked them. The hash browns were cold and so was the toast all I eat was the bacon. I paid full price for something I didn't eat. There is a lot of military that go their.

If you cant fix this problem I am going to let our military know about this restaurant. The address is100 street SW Lakewood…

We ordered a ham and cheese omelet and 2 eggs over easy with sausage, hash browns, biscuit and gravy.

Also ordered 2 cups of coffee. When the order came we got the 2 eggs, biscuit with no gravy, no hash browns and brought pancakes to us which were not ordered. They insisted we had ordered them, then the waitress said she placed the order wrong but never brought the hash browns or took them off the bill, then on the omelet my wife never got her toast or got any taken off the bill.

We got a refill on coffee and paid dearly for it. In the meantime here come a waiter with an order of spaghetti which he thought we ordered. It seems like there is no organization in this place and took 30 minutes to get out half way order.

Rest assured we will not go back to this place. 00. We are Senior…

I love Dennys, but there are no restaurants near my home in Wrentham, MA. We decided to stop at the Nashua, NH Dennys when I spotted it coming home from vacation on 11-19-15. I was so happy to finally be able to get a Dennys breakfast.

The food was fine, but the facility was old, dingy, and obviously needed a complete redo. The bathroom was somewhat clean, but also needed updating. The waitress brought our check which I decided to pay with a credit card. To my dismay I was required to put the tip (gratuity) on the check before she took it up to the desk for cash out.

This is the first time I ever heard of a policy that requires the patron to give a tip on paper for the waitress to view before cashing out. Please note the waitress did a nice job and I gave her a 20% tip, but I was very…

We just came home from dinner at our local Denny's and I must say, it was not pleasurable. U. U. football game on the tv's. U. scored or something happened in their favor. I even made a semi loud remark that I wish I had a job like that! U.? U.

fans are nothing but rednecks". U. customers are ALL rednecks. This guy should NOT have a job around the public, I'm not even sure how he was still employed after making a remark like that and not performing his job…

Hello. I had time to think about your, restaurant and what's really going on. This is the real math. I already filed a complaint, and now I think I know why your night manager, at your Lancaster location freaked out on,18,Nov. 2015 .For starters, you had only three people working the shift that night. The manager (Daniel) One cook, and one server. When my wife ordered her free birthday breakfast, along with my paid dinner, she showed her drivers license to the server who was to busy to show it to the manager who wanted to control the cash register. So ,by mistake the manager charged the breakfast also and insisted it was right even after the server explained to the manager our circumstance.

The manager was irate at the server for not showing him the drivers license and the details of our…

I got a coupon for 20% or 5.00 off and the cashier didn't know what the 20% of my ticket was. Two days later I called in to order chicken noodle soup and told the lady to make sure that she gives me plenty lemon and I didn't get a single slice, of course I didn't notice till I got home. Never shopping at Denny's again.

First the cockroach in the salad, the plates brought to the table had crusted chocolate on the two that were stuck together. Brought this to the managers attention and he said sorry. Since this is more serious than just a sorry all ten of us have contacted the health dept.

The denny's on lake st in aurora.

I found myself at a Denny's located off of Broadway & I-30 in Garland, TX and was disturbed by their service! The restaurant was damn near empty when my family and I was seated right away. It was really eerie seeing 2 families sitting alone eating quietly whereas a influx of tables had dirty dishes waiting to be picked up.

The televisions had breaking news regarding Paris, France. The General Manager was seating anybody who walked through. I believe they had a shortage of staff working on November 13, 2015. The general manager gave us our drinks right away, took our order, and brought us our food within 20 minutes.

He even made us laugh! What caught me off guard and disturbed me was how he wouldn't ask my wife if anything was the matter or if she needed anything. My wife noticed her…

Dangerous parking lot with serious accessibility violations. There is one accessible parking place--that's what they call it, anyway. The striped access aisle for unloading the wheel chair is on a ridiculous slope because the parking lot is in such awful shape!

This place is a lawsuit waiting to happen. My husband's power chair nearly went off when he had to load back after supper at such a slant he almost spun off backwards/sideways into another parked car. Rest rooms are totally inaccessible!

This is an insult to the civil rights of millions of people who have worked so hard to eliminate such nonsense. Sure it will be expensive to remedy, but the law insists it be done. Food and service were great.

A fine place for the able-bodied. ADA says that's not good enough, though, and it…

We stopped at Denny's in Shelbyville, Indiana at 3:45 in the afternoon. There were only 3 tables of customers when we went in. We were seated and the server that seated us said our server Julie would be with us soon. The manager, stood talking to a couple lady patrons an isle over for awhile in a personal conversation. We were given our coffee but waited 15 minutes then a lady that was running the cashier area, came over and said that our server would be with us. We waited another 10 min. and the server, Julie never came and the cashier took our order. Our food arrived 15 min. later. I got the biscuits and gravy and hashbrowns and my husband got the lumberjack. It was lukewarm. We got a refill of coffee after another 10 min.

The cashier said the server had an emergency but would be back…

You lost a weekly customer at the I 75/ midway in north Dallas, Texas location this morning. I gave, in writing, my complaint to the manager coming on this morning. I was not charged for the meal. That is not the point.

I came in for the pumpkin pancakes. I got regular. " And the cook said yes. I showed the waiter they were not. I took a picture of the pancakes. They were good REGULAR pancakes. Not what I ordered. I had already asked for hot coffee.

It was 5am this morning and had told me it was not old. Your services certainly would not meet many people's expectations. I can not recommend this restaurant to my friends again.

We visited your restaurant on 10/30/15 at 6:50 pm. We were seated in a booth that was broken; the seat sunk down to low to sit at table. We requested and was moved to another booth. We advised the Hostess we wanted coffee.

A few minutes later our waitress bought out coffee and we ordered our food. We were unable to drink the coffee because of it being so cold. I tried to flag her down as she walked near us and was ignored.

She looked directly at both of us waving for her and ignored us. After over 10 minutes, the Hostess walked past us and I asked him for some hot coffee. He advised he would have some bought out. Another 10 minutes passes, nothing.

Our food comes to the table and we ask the waitress for some coffee. She was surprised that it hadn't been bought to us before our food. After…

My friend and I went to Denny's in Janesville Wi, 10/31/15, Were told there cooks walked out and that there was a 2 hour wait. We decided to stay figuring there was only 2 of us and it shouldn't take that long.

We placed an order for an Appetizer, needless to say we got our food about an hour later and no appetizer. Upon sitting there, there was a group of people whom worked there but had been at the bar prior to complaining and being really loud and saying they were not going to pay.

The manager Megan came over and apologized several times. We told her not to be sorry as it was not her fault. She offered to give us a discount and we said no, She had several people walking out and not paying there bills and we felt bad for her.

I offered to go back and help cook as my mother owns a…

I'm just writing a letter as a concerned customer. I normally visit your store three times a week and in every visit there, I witness the horrible leadership and management of one the managers there, Mrs.Fatima. Fatima is very disrespectful and rude to her employees and sometimes guest. On one of my last visits she made a server Mrs.Rosie cry, she yelled at her in front of the house while she was serving her guest with trays in her hands and all because Mrs.Fatima called for her in a harsh ton to come over, Rosie replied to give a second that she was attending her guest.

When she finally finished with her guest she went to Fatima and I heard Mrs. Fatima say to Rosie that "when I call you, you come immediately to me and look me in the eyes as I'm talking to you" that's when Rosie started…

They did not want to take a valid coupon since Halloween was a holiday! We said it was not a holiday.

Finally they accepted the coupon but then delayed our orders so they came cold. My salmon was overcooked and dry. My wife's chicken cheesesteak was good. We have eaten at Denny's many times since it is close by and always open.

It has left us disgusted so we will drive a couple miles further and go to the Cracker Barrel on Daniels east of US 75.

We had dinner tonight at the Seal Beach location. When we were leaving two young males entered the restaurant with a large dog & were taken to a booth in the back where the dog was allowed to sit up on the booth seat.

My husband commented to the Manager on duty who was at the cash register as to whether dogs were always allowed even if they did not have a "Companion" vest. She went back to check it out but the dog was allowed to stay & sit up on the booth seat facing the table like the 2 adults.

I wish I had gone back and taken a picture but I didn't want to cause a scene. We frequent this Denny's which is across the street from Leisure World retirement community where we live. It seems that lately every time we go eat dinner time the food is not good and the service is questionable.…

00. 00. 69 for the egg. 18 total. 09. I summoned the manager who told me that's Denny's policy when an egg and a pancake are ordered ala carte. I submit that Denny's 'policy' above is the opposite of Customer Friendly.

For the foreseeable future, I'll have breakfast at IHOP and other local eateries.

I waited 15 minutes to be seated and because it was only me, i was told to find my own seat and then waited 20 minutes for anyone to approach me and left because i couldnt even get a glass of water. I told the manager on the way out and she also did mot offer a solution.

I feel i was discriminated against because i am a white male, a professional driver( i pastor pt) i am not gay as was the host.. this is ungodly to say the least

son and Me (senior) to Denny's Saturday 5-23-2015 and the service was good. but when he went to pay they would not let me use my AARP card,because they said my grandson ate free. I aked them to show me where it stated that and they couldn't they said it was corporate.

We have been going to Denny's since my kids were small,now they have families of their own. I think that was very unfair to us senior. Times hard hard enough on us and then you would lets us get a small discount.

I would like someone from Denny's to call me 630-323-7447 and please explain this t o me. Makowski

First I just need to say I worked for Denny's brand for 10 year. Started as a graveyard server and finished as a manager. That's why I feel you should be aware of what is happening at your Salinad North Main store.

My husband and myself have been in there 3 separate times and service was unacceptable every time. We went in today to have the delicious Cobb salad and again service was unacceptable which was embarrassing because I love Denny's brand. Our server seemed lost and unfriendly. We watched 2 other tables get up and leave as well as we did for I was on a time restraint to eat before I had to get ready for work. The manager was seated at a table doing paperwork and unaware of her servers issues.

After 40 minutes, she came to our table asked what we wanted to drink and we told her we…

On my way to your restaurant for breakfast this morning, approximaly 9:15am, a car drove reckless around my vehicle. My girlfriend and I reached your restaurant and as we proceeded to enter the restaurant, the car which drove reckless around my vehicle approached me in your parking lot. Words were exchanged and then the individual left.

Entering your restaurant I asked the person who was at the front who was the employee who just entered in, they said they could not reveal that information. So I proceeded to tell them why, she was grinning when I was talking. Then I asked for the Manger "Ray" is his name and I told him what just had happen in the parking lot. He said there was nothing he could do. I said the employee must have been late and that is why the person might have been driving…

On or about 440 am on Saturday 9 May I walked into your facility to make an order of Grits to go like I always do at this location. The waitress immediately told me that they do not serve grits before 6 am which is incorrect as I order grits to go all the time at this facility between the hours of 4 am to 6 am.

The waitress was profiling me the minute I walked in to your facility. I called your GM the same evening and informed him of what happened and he was very nice and said he would let her know that this is not correct.

He stated to me that the longest it would take to make grits is 20 minutes which I would have waited and that she was incorrect. Your waitress should not profile customers as they walk in to your facility as this is not legal and against the law.

She must serve all…

We went to eat yesterday and haven't been to Denny's in a long time. The service wasn't good. We were there for over an hour. Took a while to get our food, waitress came maybe 3 times the whole time.

The food was horrible! Mozzarella sticks are what I buy in the freezer section. Pizza for my son was cold and a frozen pizza. Eggs were overcooked. They had no pepperoni for my son's pizza. The quesadillas were dry with no salsa or sauce. It was $36 and I can pay less for the frozen food I got.

It was not a good experience and NOT worth $36. The waitress who barely came over was nice but came only $ times, so she only got a $3 tip, which I'm not sure she should have even gotten considering she barely came. My son tried the queso and his mouth was on fire. His drink was gone. It took 10 min…

We Love eating at Denny's. We are visiting our children and their family and decided we were going out for lunch. We decided Denny's so we went in and ordered. Two Sirloin Steaks, Green beans, you do not serve green beans, ok, corn ugh it was so sweet not good. Bread was so hard you could not eat it. Mashed potatoes they came two scoops like ice cream NO Butter---NO Gravy so nasty Not HOT Coffee Luke warm.

My granddaughter ordered a chocolate shake. It was so bad she got choked on it and her food was so bad it crumbled in her plate. I asked for a Pattie Melt none but build your own burger. So I asked for Rye Bread, yes they had that Hamburger on it grilled with cheese and grilled onions. The bread had been toasted and hard tore it off ate the burger. We are so up set with this meal.…

My family and I have been loving breakfast at Denny"s forever. But we have been visiting this location in SANTAN VALLEY AZ —and is been always the same— very slow moving service as if workers do not know what are they doing working at a restaurant. The manager shows very low respect for the complaints of the people.

Me and my family were in that specific location today May 3, 2015, and they served coffee barely warm; after a long wait of 1 hour and 15 minutes, we were short on silverware and table mats. Among others things that I noticed was that the server sneezed over the tray she was carrying with beverages for other party, two ladies close to us left the place after a short talk to the manager, because after a long wait they were served something they did not ordered.

We noticed that…

In Harlingen, Texas, we have a Denny's on Frontage road. We had a waiter named Estella. She was very rude and occasionally rolled her eyes when we were ordering. She paid little attention to our order and did not respond to our questions.

The food was delicious but the service was no good.

On May 1 at approximately 2:10 p.m. I placed a call to the store located 12090 E. 40th St in Denver CO. The order was never made. After I was asked if this would be a to-go order, I was immediately placed on hold that lasted for 3 mins & 31 secs. I hung up & called again only to be told by a male employee this time that he was cashing out a customer. It would seem to me that some sort of corporate policy should be in place to handle 2 issues @ once. So that no customer is left wanting.

Well this hold lasted over 10 mins. I actually drove from work to the store still on hold. Upon entry nothing changed. I stood @ the hostess stand unnoticed as 1 employee had a breakdown with a customer about her personal life to the point that the customer had to console her & promise to pray for her.…

We (My grandson and I) were not given silverware and napkins before, or during, our food being served. I had to ask twice. the first time I was told by our waiter, "Oh. Just a minute." I waited a few minutes and had to ask again, this time I asked the manager - who actually seemed like he was being inconvenienced by being asked to help. He did give us silverware but by then our food was getting cold. The restaurant was not busy, but we did not want to risk sending it back to be reheated, much less redone, as the service and the attitudes already were so poor.

Then, when I was paying, I asked for the AARP discount and was told I could not have it because I did not have my membership card with me nor did I know my membership number! The manager acted like I was lying about being an AARP…

The cashier only discounted our receipt for my AARP discount but didn't explain I could use only one discount. It was my wife's birthday and when paying my bill I showed the cashier my wife's ID. I then seen my bill that she only used my AARP discount.

She did not let me decide which discount option was better for me or which one I decided to use. She should of mentioned that before she processed the discount for me. There was no sign displaying that I could use just one.

I took my wife for her birthday thinking she was going to get her meal free. This was on Friday April 24, 2015 @ Denny's 6977 in City of Industry.

I know someone who was working for the PAGE AZ Dennys, and he was there for five years. the times ive been there dining, I noticed he was always busy, either dish-washing, sitting customers when the hostess or waitresses were busy, cleaning off tables, taking out garbage. Always busy. he was constantly being called in when someone else didn't show, even on his days off. at times they scheduled him for 4 pm to 11 PM and then wanted him back in at 6 AM the following morning. He was always trying to help. Then one day he wasn't there. He went in to talk to the GM, and she wouldn't even listen to his side of the problem, AFTER FIVE YEARS and hardly any raise and no appreciation for all his hard work.

I remember going there on valentines day, and seen a worker/COOK, walk off the job, but…

Our waitress asked us what we would like to drink. She brought our drinks then gave us a few minutes to decide what we wanted to order. That is usual when we go out to eat. When she came back took our order and said it would be a little bit of a wait.

This was a little unusual so I went up and asked her how long, and she said about 40 minutes. I said WHAT???? We can't wait that long! 54 for 4 drinks that we didn't even finish as we were that mad.

I told our waitress she could have told us that BEFORE we ordered our drinks! This was Therthe Herkimer, NY location.

The dennys on south harbor across from disneyland is the worst I've ever experienced. slow service. Cold coffee. old and gloppy. Bacon was stale. No refills offered. And not that many seats filled. The cheese was congealed on my grandsons mac and cheese.

You would expect the best service given the location. The worst.

On April 12, 2015 my girlfriend and I decided to go to one of our favorite restaurants for some late night breakfast. When we arrived at the Denny's off of Mathilda ave. in Sunnyvale, CA we noticed the place was quite busy, after waiting 5 minutes to be seated we opted to go to a different Denny's.

We went to the Denny's in Santa Clara CA 3715 El Camino Real. Though we were seated immediately, and got our drinks promptly, it was almost 15 minutes before our order was taken. 5 minutes after our order was taken we were informed that they were out of pancakes and were given the option of having French toast.

First of all, how is it possible for Dennys to run out of pancakes?

Second the main reason we love Denny's is because of they're pancakes. And third we were so hungry and tired of waiting…

worst one I have seen, bathrooms and restaurant. Hostess try to sit us in booth with a large hole in the cushion, but we asked for another. they were to busy talking with old customers and amongst themselves. There were only three other tables with customers in the entire restaurant.

We are royal customers of Denny's and when traveling we would always know that we could count on good food and service. None so much here. (Temecula , Ranch Calif Blvd location) Another dirty restaurant and bathrooms. Had to ask for coffee and waitress never checked back with us.

I placed my order only having to repeat what I had asked in the beginning when serviced. Waitress was unfriendly, didn't smile once and rushed us with our order. Again very disappointed with both restaurants on our trip! We have two…

Denny's restaurant on the intersection of hwy 287 and Sublett rd. Arlington TX. 00 a wk plus tips. The Denny's I go to are as follows one on road to six flags, Hullen, carrier parkway, Cooper str, Foresthill,burleson, seminary Dr.

But because of the way the one on Sublett treated me. As long as that franchise Denny's stay open I'll never eat there again. Cracker barrel, ihop, even MacDonalds never again at Denny's.

I completed your Denny's Listens and did not receive a code to receive the Pancake Puppies for free.

Waitress failed to bring plates to me for my appetizer only brought napkins. When asked for plates she said she will be right back with them never showed up wth them. My quesidilla was over cooked the first time then it was cooked perfect but they put tomatoes on it when I requested EVERYTHING on the side! Like really.

Then the manager got smart and my boyfriend finished his food by the time I even got my food remade. I am highly disappointed.

My daughter, husband and I were seated.

First the waiter came over took our drink order. Coffee for husband, hot chocolate for daughter, and water for me. The coffee was brought out pretty fast. The other two drinks were not brought out at this point. The waiter Cody, took our order.

Husband ordered T-bone breakfast, eggs over easy, french fries instead of hash browns, white bread toast. " I was embarrassed to say the least, I didn't know why he would say that, what was the problem? I told him she is 12 and had ordered that for years, kids spaghetti with french bread and french fries. He had an issue…

If possible I would leave 0 stars. After being seated we waited over 15 minutes before anyone asked if we been helped. Other customers came and were seated and received their drinks even after we were there for 30 minutes.

At that point another waitress came and asked if we been helped and I answered no. She seemed confused as she mentioned she had informed our waiter over 3 times that we needed help. At that point it was ridiculous and we decided to leave.

This is the worst experience.

i was having a steak & egg breakfast early this morning at a Denny's restaurant in Riviera Beach, Florida and chipped my back tooth when I was chewing on my steak. I now have to go to the dentist to get it fixed and it's going to cost me money. I would like Dennys to pay for it.

Went to pick up grandchildren, was to meet at Denny's. Went into the restaurant to eat. Took 15 minutes to get seated, was told upon being seated that it would be a few minutes before our ( 4 of us ) server would get to us.

Twenty five minutes later I had to go tell the hostess that our server hadn't come for us or booth behind us. While waiting watched another booth who came after us being greeted and order placed.

Also witnessed a booth get served their food, with the Mushroom Swiss burger part of the order being sent back. This was done 3 times because it was missing mushrooms and onions. Manager was called to their booth and informed of situation, managers response was to take the burger no one had eaten off the ticket.

We also observed food from kitchen sitting in window 5 to 10…

On 03/15/2015 we visit your location on 530 S Clovis Ave, Fresno, Ca 93721. Our server was really nice and helpful but extremely busy. After waiting for our check for awhile, she finally brought it to us, we took it to the cashier to pay.

The man at the counter was also extremely busy with a long line of people to pay their bill. 91, which I though was odd since I was paying for two meals. When he gave me the receipt I noticed that it was not what I ordered, I had been given someone else's bill.

Now I don't know if our server gave it to me or the man at the counter since he had other receipts on the counter. He called for assistance and a woman came to help him, they adjusted the amount an gave me a receipt and said it was returned…

What happened to the senior hamburger? When we asked the waiter, he said it was no longer on the menu. The closest we could come was some thing called the baja burger. It's made with a FLOUR (yuck) a tortilla and comes with ff and chops.

Quite frankly, it was awful. Some things are a matter of taste so the fact that neither one of us liked the meat can be discounted (Maybe), but tortilla was greasy, the ff were barely warm, greasy and limp. There aren't too many eatable foods that are worse then greasy, limp ff.

Chips were okay, I guess, but obviously right out of the bag. The wait was great, but not much he could do. Half, if not more, was left.

Terrible experience for my children & I it was a extremely UNPROFRESSIONAL work environment as well as the food was put on the plates sloppy ,not cooked well & staff was in need MORE training. The waiter forgot to bring my youngest sons grapes brought myself back food item I didn't order ,burnt bread & still charged for items but I paid without complaint just wanted to leave as quickly as possible! My WORST EXPERIENCE dining out EVER!

We went to Denny's in Bremerton Washington on March 31, 2015. The water glass I was given was absolutely horrible it was so dirty the 2nd was also dirty My husband looked across at the table next to us and there was food and crayons under the table. They were not busy at all We have lived in Bremerton for 20 years and only been there once b/4 and never went back again until the other day needless to say we wil never try it again!

I went into Denny's Store #1594 today April 1, 2015. I was with my daughter and grand daughter. We stood for 5 minutes waiting to be greet and seated. The manager Louis Lopez was standing at the register and never looked in our direction.

I said as I was leaving "I guess they don't want our money, let take our business elsewhere and left. I called to the store from my car in the parking lot asking to speak to the manager, he said he was the manager and how could he help me.

I asked for the corporate number. I was put on hold for two minutes, then was given the number. I then asked for the store location number and again was put on hold for another minute before being given the information.

He never offered any apology or acted as if he cared that I had been totally ignored only minutes…