Banfield Pet Hospital Customer Service
Rated 1.2 of 5 Stars
Based on 10 Complaints

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Top Banfield Pet Hospital Complaints

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Las Thursday July 16 we call Banfield Pet hospital in Portland or at the 82nd Avenue location, as always Monday to Friday the best staff over the phone willing to help, my wife explain to the customer services representative that he has some Cough for a couple days and is not going away, we proceed to the clinic and the Doctor suggest to Examine him, after the exam she call me and explain that everything locks good but base on his history it will be appropriate to have his blood count in case of "Organ failure", also she want to do and X ray since my dog has a Hart murmur that is totally under control, he takes medication every day , apparently according to the Doctor she is finding different causes to charge more money, we agree to the blood count and coursers it came Negative from the lab ( we knew that) for the first time in 11 years the doctor prescribe a Hydrocodone Cough Syrup, are you serous doctor , Yesterday Sunday 19 we call banfield at 7:30am and ask to please change the medication to pills and also ask for the possibility of antibiotics since in the past is how the previews doctors fix my dog cough, the doctor decline the idea to prescribe antibiotics, by 12:00pm we drove to the Hospital and to our surprise, we meet with Stephanie and the prescription was authorize to be exchange for pills early that morning we let Stephanie that we will wait in the parking lot as safety procedures are in place, she replay the they will call me at my cell, by 1:45pm I walk into the clinic and Lorie how long do I have to wait?, is been and one hour and 30 minutes and I don't see a lot of customer, she first say that the doctor went to lunch, later she change the story and told me that she have no idea that I was waiting in the parking lot wend in fact we walk in to the clinic she was present in the conversation at the same time Stefanie was going away from the front desk avoiding to help with my dog medication, after I keep complaining about the waiting time Lorie walk inside and give me the new medication , also suggest that wend we can afford to paid for my dog X ray please comeback to the clinic it all about the money for this People we trust with our Pets I hope the get the chance in live to experience the same customer services and learn not to play with peoples and pets filling wend they need help that we pay for it becouse is not FREE




She was very rude acted like she didn't want to check me and my pet out I feel very discriminated against, after waiting for someone to call me from 10- 4:30 with a update on my dog I feel he was mistreated as well as me waiting even after I received him we waited 20min to pay and check out,while they ignored me and helped everyone they could find before me. Then after paying by now I feel know need to say thank you so I preceded to walk away...she said well thank you too very sarcastically and chuckled!! My dog my money can go elsewhere!!!


We have called and cancelled the wellness plan two years in a row and still they renew it for a pet we rehomed two years ago. Then they say we are still responsible for the entire year again. Their way of business practice is dishonest and fraudulent. They refuse to cancel the plan. I advise everyone I talk to avoid signing up for Banfield Wellness plan as they practice underhanded tricks to gouge and steal from customers. Plus they end up charging way more than a regular vet and their service is low quality. I don't trust them with my pets.


If there would be a negative star I would get them. DO NOT GO TO BANFIELD!!! They misdiagnosed my dog and did a surgery to my dog just to take money out of money. My dog was put under surgery for no reason. My dog was given a poor judgement and did not get all the exams and tests Doctor Washington ( from Lessburg, VA) should’ve been done to my dog to confirm her diagnosed. My dog almost die die to the surgery. Banfield doesn’t care about the animals. They care about their own benefit and all they think is how to make money out of every patient. I would never be able to trust a vet and especially from Banfield. SAVE YOUR PETS AND RUN AWAY FROM BANFIELD . Don’t take them there!! I complaint with the corporations and they concluded that they didn’t do anything wrong when is clear that Doctor Washington Was neglected by not providing to do an extra test that should been done to my dog before they conclude to do a surgery to my dog. NO WONDER WHY BANFIELD HAS A BAD RATE AND LAWSUITS ALL THE TIME.


My dog has been diagnosis hypothyroid for several years. I recently started going to Banfield and they did several blood works on him along with signing up for the wellness plan. I called to get his medication refilled and they stated that he didn't have hypothyroid and I would need to bring him in again to have more blood work done. also when I take him in he cowers down from them. I have never seen such poor drs and experience such money hungry people ever.


I spent a great deal of time researched the prices of a test that my current vet wanted to give me dog but he was not able to do it until a week out. I called several vets and did a price analysis and compare the fees. I spoke to the office in Wilmington, nc twice and their price was confirmed with the medical staff. I tried to make sure the facility did not overcharge for pet services and did not extort pet owners based on their pets' illnesses.
Once I got to the place, I was told the test that my vet recommended was 300 dollar and not 120. I was not happy with such an unethical discrepancy.
I expressed my concern as well as the fact that I picked the place based on the information that I collected from my calls. I was told that the really needed to see the pet to give quotes. I did not get an apology or even anyone concerned that I had been misinformed and felt like a victim to this place now that I was there.
I spent a great deal of time trying to find an honest place where I was not going to be taken advantage of and I wound up getting in the exact situation that I wanted to avoid.
I was not given the sedative that the vet promised and the records where all messed up. Yet I paid plenty of money.
I will file a consumer protect complaint against these unethical practices.
I am truly appalled.


We have taken Max to Banfield since he came into our family 2013. We have taken him to Banfield in Foothill Ranch, and Rancho Santa Margarita, CA. The last visit was 3/25/16. Max was stung by a bee, and Michael took him to Rancho Santa Margarita since it is closer to the house. They took him in the back and handled whatever it was. What truly concerns me is, I read what was in the folder from March 25,2016 and the paperwork had the name Max on it but the dog was 9 years old and had very bad teeth and gum issues.

The next paper that I read in the same folder was for another different dog. It did not have any paperwork for our Max. We took the folder to Banfield and spoke to one of the receptionists, and she said she was sorry, but sometimes it gets so busy they just get the paperwork mixed up. What? I asked to see his chart, and she said no, but she checked the computer and said everything is in order for your Max. It did not show anything for the other dogs. Well just this week we received the attached flyer stating that our Max Shafor has bad gums and teeth and need to be taken care of as recommended by the Vet. I was stunned.

Again we took this flyer to the vet and spoke to another receptionist in Rancho Santa Margarita, and she looked at it and said oh, it is just a flyer that goes out to every pet owner. I said that can not be because it specifically says that Max has bad teeth and gums and needs to have it looked at. Again she said don't worry it is just a flyer. My concerns are real. I am not comfortable bringing him back to Banfield because we do not know what they are going to do to Max if we bring him in for a check up and they take him in the back and all of a sudden put him under for to take care of something that does not even pertain to him. Our Max is a very Healthy little guy. I am afraid that we will take him in and he will come out very sick.

How are we going to be certain that he will be taken care of as Max Shafor and not Max who knows what? Seems to me that the receptionists do not really care about the pets. We are scared and worried for our Max. He is part of our family, not just a dog. We would appreciate a response to this complaint. Thank you for your help in this matter.


I've taken my 10 week old puppy to Banfield and the experience went smoothly. The vet and the vet techs were nice and friendly to my dog and spent the first few minutes just playing with him. I felt completely relaxed and at ease when they took him back for his examination. When they brought him back to me, his tail was wagging and his tongue was hanging out to the side, definitely a good experience for him. Will be going back there for all my puppy's medical needs.


Banfield in Deptford, NJ KILLED my 6 year old Pomeranian, Missy by giving her oxygen she didnt need and stressing her out to the point that it killed her. Dr Sara Garrison and Dr Amber Karwacki DEFIED me when I told them NOT to stress my dog by giving her oxygen she didnt even need. I wanted my dog and was going to take her to my car to calm her down after they gave her oxygen without my knowledge or consent, then defied me when I told them NOT to give it to her, Dr Garrison brought me my dog for about a minute or less while I was trying to calm her down, then snatched her and said, you know what? I am putting her back on oxygen.

10 mins later, they killed her. She was still alert and walking and breathing on her own when she snatched her from me and put her BACK on oxygen KNOWING I did not want them to do that because she didnt need it and she had a heart condition and got very stressed from them doing it to her. I could have calmed her down. She was MORE stressed another day 6 months prior from a different doctor trying to do xrays. That dr didnt give her oxygen. She just gave her back to me and she calmed down and was ok. I could have calmed her down, but didnt get the chance thanks to Sara Garrison. My dog is DEAD because of them!

She was not in a condition where she was going to die that day if they just would have given her back to me, she would still be alive. Both doctors are young girls in their early 20's and dont know what the hell they are doing! Read my dogs story at

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