Banfield Pet Hospital

My dog recently passed away on Saturday, February 10, 2024 at our local Banfield Pet Hospital. I contacted Banfield Pet Hospital tonight to cancel my dog's Wellness Plan. I was informed that I would still need to pay for her plan until August of 2024. Even though my dog is deceased now and we no longer need the services, Banfield Pet Hospital still wants me to pay them.

It was explained to me that we still have to pay due to the services used in the clinic and to terminate immediately would be $497.00. This is absolutely absurd! Before Blanche died, we paid over $1K in services on Thursday, February 8, 2024 & then another $400+ on the day we had her put down.

I have been going to Banfield Pet Hospital for over 12 years now. I currently have 5 active Wellness Plans for 3 dogs, 1 cat, and…

This happened around 10:15 am on 9/16/23 at the Longmont, CO location. When picking up my cats prescription food at new location, Katie at the front desk told me she could not sell me the food since they don’t have an exam on file.

Because this is the first I’ve heard of this, and my prescription card FROM BANFIELD does not expire for 3 more months, I told her that’s fine, I can schedule an exam but I need to buy the food now since I am out of his food. ” She then spoke to me like I was 4 and said “NO MAAM.

” I immediately left and got the food at a farther away location (with no issues may I add). I did schedule an exam with them because I do not want any issues in the future, and the policy makes sense, I just had no idea until today.

When I explained what happened to the employee…

I am only reviewing a tech that was assigned to me and my sister Christine Leonard today at the banfield Hospital in Boardman, Ohio. The manager, Theora helped me after Kyra Gill stormed out of the room I was in with my pet after iIlearned of my pets illness.

She rudely told my sister to "be quiet" when she was helping me understand the options. After the vet gave me the condition of my pet which was upsetting, Ms. " I am a retired teacher and I am able to understand, it just need explained the way that Theora explained it and not Ms. Gills impatient way.

She accused me of raising my voiceveven when she made an attempt to apologize. " My sister and I both have never experienced anything like this at Banfield. Theora helped me by calmly and effectively explaining my option and I did get…

About Dr . Savanah Amstron . m . She told me she is going under anesthesia after 5 hours and a half . m and I ask why take it to long and the answer was if I don't want the procedure to be done I can pick up the dog .

The way she act is unprofessional. She ask you want she have the cleaning ready or not. If she ask me the same question for more then ten times I told her that's why she is there for . She hang up the phone and they call me around 2:30 and said Lucy is ready.

I check the tethts and don't looks like she did it also Lucy's breath smells. I need to follow up with this to the las consequences is not fair for me as customer and for Banfield to have someone that is not thinking professionally also is she said people come and

pick up your dog ehat kind of business dhe I'd helping…

employee at burnseville location operating under the influence of drugs. manager who engages in providing alcohol to coworkers who are minors.

I’m trying to get my cat in to see a vet. I enrolled my cat into a wellness plan. I can not get my cat in to see a doctor. They are a bunch of rude people they snotty they do not help you at all.

I am a brand new pharmacy technician, having been in the field for only 6 months. Until now I had never dealt with a prescription for a pet. The patient brings me the script straight from the vet's office and it has no signature, no identification whatsoever.

I have to explain to him while his partner is holding their poor dog within their arms that I am unable to take the script without a signature from the vet. We attempt to call Banfield to get verbal communication on who wrote the script, but were placed on hold for 25 minutes.

Eventually the patient decides to go back to the veterinarian and explain the situation. They come back with the vet's signature, allowing me to finally be able to take the script. The patient gives me a GoodRx card to use, which my retail system tells me I…

I cannot schedule an appointment online for my pet this morning. I left a message last week and no one called me back. Today o one answers the phone and the mailbox is full. About two and a half weeks ago I went in person to schedule meds for my two dogs and the woman said that they weren’t due for meds or appointments.

The following week when I was out of town I received a notice that they were both due for appointments. Apparently this woman I spoke with has issues including passive-aggressive behavior in my opinion. Regardless she could have told me that their two appointments were coming up no matter how unhappy she is with her job or whatever is going on in her life.

I plan to discontinue this service and I deserve an apology from Banfield. The vets working there are wonderful and…

Im still waiting for blood Results from my pet that I requested Saturday and no one's yet to contact me back it's been 96 hours and I had to call and yell at people to do there job. Its the Benfield Pets in Turnersville N.J. do what are we going to do to handle this because my next step is a Animal rights lawyer

Why am I being threatened to be sent to collections about a bill for a urinalysis that I couldn’t get to the facility to pay today due to unforeseen circumstances ? It will get paid tomorrow Wednesday.

I’ve been a customer of Banfield since my dog was 6 weeks old. She’s 12 years old now.

Zori had her comprehensive appointment on Monday December 19th. Dr. Butler called & said he couldn’t get any urine from her. Upon picking her up and paying the bill the urinalysis was taken off. I was able to get some urine from Zori with the kit before leaving. The tech carried the specimen to the back. I waited for 20 minutes & was told the Doc would call. He called and ask that I come in today Tuesday in which I agreed. Tuesday I was coughing uncontrollably. Had someone answered the phone they would…

We were rejected from an officially scheduled appointment by the staff at the Warminster Banfield. We were forced to reschedule and treated unprofessionally.

It’s not the first time this people have doing wrong to my pets, including their veterinarian technician McKenzie lying about the results of the exam of my pet that has never happened because she lost the sample and they didn’t even bother to tell me so I could bring in another sample for the test , but instead she lied to me that everything was fine.

Now that was an important test about the health of my cat and she just lied on my face like it was nothing, that could have compromise the life of my cat and I could have lost her, if I wasn’t for the other technician that told me about it and advise me to bring another sample.

And then another appointment with Dr Kirk and hers assistant Cadimen they hurt my cat , by going against everything I told them to do about drawing blood from my pet…

It’s not the first time this people have doing wrong to my fats, including their veterinarian technician lying about the results of the exam of my pet that has never happened because she lost the sample and then even bother to tell me but she lied to me that everything was fine.

And then they hurt my path going against everything I told them to do about drawing blood from my pet they did it anyway how did my fat she got injured could not eat walk had to take her to another veterinarian and spent more money to fix what they have done because they refused to see her to fix what they did .

And just yesterday they change my veterinarian that I trust schedule and didn’t even bother to tell me hi and I have an appointment for the vaccination and to continue the recovery plan for the health of…

My son had Banfield with his dog in San Diego. Now we have the dog and kept up with Banfield. From day one the Vet we had walked in with a wrinkled, dirty jacket. I find when I call re: an issue, no one really listens.

All they want you to do is spend more money. No one reads the charts. I was sent elsewhere for additional scans and tests, then when the issue aroused again months later they suggested going for scans and test, the ones already obtained.

When I call for an appointment it is at least a month wait, even sick. The last straw was yesterday when I was instructed to bring in a urine sample due to peeing issues that has been going on for almost a year I waited over an hour at the store for the results, they knew I was waiting, only to be told the Vet had left for the day and

the…

I made an appointment for 4 o’clock. I got there at 340. Nobody greeted me I have problems with my long an short term memory from Covid 2020. Anyway I did everything right there all kinds of people there my big dog was there nobody acknowledged me I sat there till on 5 o’clock one of the girls said oh my god you’re still here I was so

upset it was so unprofessional how they all handled things it was a nightmare and I ended up paying $175 and I think the 64 just for the appointment is horrible it was a really horrible experience for me and Diamond my dog has been a member since a baby I can’t believe how much money it cost and they really didn’t do anything but I was there and I was the last one there for 2 1/2 hours and

I don’t know why if I don’t get some kind of a good message or…

Banfield's Dr. Hamilton from West Valley Utah misdiagnosed my 12 year terrier when he had a nasal tumor it was misdiagnosed for a reversed sneeze and told us it was normal for older dogs to have that. A year later I was forced to put my baby to sleep because the tumorbhad overtaken his nose and throat and he couldn't sleep anymore.

I can't believe the doctor didn't even try to check out his nose. I could have stopped the tumor had I known it was cancer!!!! Now Banfield is still trying to collect money from a dead dog. I've tried to reach out to get justice from them and they won't response to me a d keep blocking my emails.

All I want at this point is to discontinue with them and erase my account for my dead that they misdiagnosed.

I took my cat, Foxy to the Banfield location in Harlem, and it was the worst experience. I dropped her off for a 9:30am appointment for a routine exam, vaccination and removal of hair on the lower back. I was told the pick up would be at 3pm but it became 6pm.

I received a call at 3pm from the doctor to inform me she needed to use anesthesia. The after effects was horrible, My cat couldn’t walk and was dragging her body on the floor, and falling over. The second has been disheartening.

I would never go this office again, but highly recommend the Paramus hospital.

The customer service are rude and hung up on me and purposely left me on hold because they made a mistake in scheduling. I’ve been coming here for years. They are shockingly rude!

I had the last appointment available at 5:30 at store number 12 in Chesapeake Virginia. I asked him to look at my dog tennis ball size tumor on his paw. check his ear infection. (Chronic) ... And I have to express his anal glands twice a week because he stinks and he licks his butt a lot.

And give him a heartworm test. I accepted the news about his tumor so we switched on to his ear infection.. the female doctor said oh yes I can smell his ear he definitely need something done about it. But then she says we need you to make a follow-up appointment because we close in 15 minutes....

I was more than shocked about that statement and I said can you please give me some medicine for his ear it took me two weeks to get this appointment... ,. So she took "Thor" to the back wherever they exam to…

I sent them an email will wait to see if I get a reply but I am so disgusted and angry with banfield hospital in Charlottesville, Virginia and that doctor who said my dogs are no longer allowed to be dropped there. I have one that is naturally by dog nature nervous and one that is rambunctious and loud but loving and wants all attention. Great experience at other ones in different states but this has been a nightmare since getting to VA 2 years ago last experience I am raging.

BANFIELD PET HOSPITAL 4 October 2021 18101 SE 6TH WAY VANCOUVER, WASHINGTON 98683

SUBJ: Total Incompetence, Chaos and Pet Detriment - 4 October 2021

Customer Service,

I am writing this letter because of the incompetence of one of your Veterinarians, Dr B. Her lack of common sense, medical knowledge/understanding and the chaos that she has created is completely unbelievable and unacceptable.

Jake, our 11 year old Beagle has Cushings Disease. He was diagnosed with this over 2-years ago and according to documented medical research and information provided by other Veterinarians, he has lived beyond the normal length of canines who contract this disease. As you may or may not know, Cushings Disease puts a dog's life at severe risk with several conditions and illnesses from kidney damage to…

I've been a hospital guest in Nolsville, Michigan for a long time.I ordered medicine for my dog.I didn't even get an order, so I thought your attitude toward customers was a mess, and you turned off the phone saying you were the same.Anyway, the counters are so unkind and they're nothing but people like that's all.I don't know if it's too much.That doesn't mean the hospital bill is cheap.If it's not corrected this time, I'll advertise it on the Internet.I spoke to a woman on the phone at 3:39 p.m. on August 11th today.

I have an epileptic 3 year old golden retriever who has frequent bloodwork checks, including phenobarbital and bromide levels. As soon as the results are back I am to be notified of the results, along with the the vet neurologist.

The results can be given verbally, by fax, emailed, or all of the above. On the past two occasions, the front desk will not give me the results either verbally, by fax, or email. If the vet is not in or is in surgery, I cannot get the results. This is absolutely unacceptable.

I have been a Banfield member, paying a monthly fee for the past 18 months. My dog had her bloodwork taken last Wednesday, June 16th. It is now Monday, June 21th. My dog has serious ataxia, lethargy, etc. probably from her bromide levels being too high, along with 3 additional medications…

I am so upset this is the second time in the past year half that Banfield in Fayetteville North Carolina on Ramsey St has forgotten to give my dog her heartworm vaccine, how can this happen? I take my dog in she gets all her vaccine (at least I hope she is getting them who knows since I can’t see them do it.

How can this one be missed 2 times. I have the care plan and want a refund because my dog is not getting the care I’m paying for. There has been times the vet said she called me to talk to me about my pet that she left a message never got a message, so she said when she called it went to voicemail not sure what’s up with that, so

I told them to try a different phone in the office to call me wow it works they can contact me. So every time I take my pet I have to remind them about…

, is been and one hour and 30 minutes and I don't see a lot of customer, she first say that the doctor went to lunch, later she change the story and told me that she have no idea that I was waiting in the parking lot wend in fact we walk in to the clinic she was present in the conversation at the same time Stefanie was going away from the front desk avoiding to help with my dog medication, after I keep complaining about the waiting time Lorie walk inside and

give me the new medication , also suggest that wend we can afford to paid for my dog X ray please comeback to the clinic it all about the money for this People we trust with our Pets I hope the get the chance in live to experience the same customer services and learn not to play with peoples and pets filling wend they need help that…

iT IS UNACCEPTABLE THAT WHEN YOU CALL TO SPEAK TO A VET THAT WITHIN A 48 HOUR TIME PERIOD NOBODY GETS BACK TO YOU. I WOULD NOT ACCEPT THIS FROM A HUMAN DOCTOR AND I DONT ACCEPT IT FROM A DOCTOR OF PETS.

She was very rude acted like she didn't want to check me and my pet out I feel very discriminated against, after waiting for someone to call me from 10- 4:30 with a update on my dog I feel he was mistreated as well as me waiting even after I received him we waited 20min to pay and check out,while they ignored me and helped everyone they could find before me.

she said well thank you too very sarcastically and chuckled!! My dog my money can go elsewhere!!!

We have called and cancelled the wellness plan two years in a row and still they renew it for a pet we rehomed two years ago. Then they say we are still responsible for the entire year again. Their way of business practice is dishonest and fraudulent.

They refuse to cancel the plan. I advise everyone I talk to avoid signing up for Banfield Wellness plan as they practice underhanded tricks to gouge and steal from customers. Plus they end up charging way more than a regular vet and their service is low quality.

I don't trust them with my pets.

If there would be a negative star I would get them. DO NOT GO TO BANFIELD!!! They misdiagnosed my dog and did a surgery to my dog just to take money out of money. My dog was put under surgery for no reason.

My dog was given a poor judgement and did not get all the exams and tests Doctor Washington ( from Lessburg, VA) should’ve been done to my dog to confirm her diagnosed. My dog almost die die to the surgery.

Banfield doesn’t care about the animals. They care about their own benefit and all they think is how to make money out of every patient. I would never be able to trust a vet and especially from Banfield. SAVE YOUR PETS AND RUN AWAY FROM BANFIELD . Don’t take them there!!

I complaint with the corporations and they concluded that they didn’t do anything wrong when is clear that…

My dog has been diagnosis hypothyroid for several years. I recently started going to Banfield and they did several blood works on him along with signing up for the wellness plan. I called to get his medication refilled and they stated that he didn't have hypothyroid and I would need to bring him in again to have more blood work done.

also when I take him in he cowers down from them. I have never seen such poor drs and experience such money hungry people ever.

Overall. Just have been having bad experiences with Banfield over past couple years. Bad customer service. Unable to get appts. Booking far out. just not what it was years ago. Drs for the most part have been ok. When I do finally get my pet in to see them....

I spent a great deal of time researched the prices of a test that my current vet wanted to give me dog but he was not able to do it until a week out. I called several vets and did a price analysis and compare the fees.

I spoke to the office in Wilmington, nc twice and their price was confirmed with the medical staff. I tried to make sure the facility did not overcharge for pet services and did not extort pet owners based on their pets' illnesses.

Once I got to the place, I was told the test that my vet recommended was 300 dollar and not 120. I was not happy with such an unethical discrepancy. I expressed my concern as well as the fact that I picked the place based on the information that I collected from my calls.

I was told that the really needed to see the pet to give quotes. I did…

When I signed up for the Wellness plan at Banfield, there were four locations in the Omaha area but one location was closed. Ever since the close, it has become almost impossible to make an appointment. I have been told to contact the emergency vet because they couldn't schedule me, which is frustrating because I am on the wellness plan - I pay a monthly fee to have access to free office visits.

My dog recently became ill and I was only able to schedule her a drop-off appointment. I dropped her off first thing in the morning, I called three times throughout the day for an update with no answer, the phone literally rang and rang with no option to leave a message.

I do not have confidence that my pet is getting the attention she needs when I schedule a drop-off, nor do I trust that I will…

We have taken Max to Banfield since he came into our family 2013. We have taken him to Banfield in Foothill Ranch, and Rancho Santa Margarita, CA. The last visit was 3/25/16. Max was stung by a bee, and Michael took him to Rancho Santa Margarita since it is closer to the house. They took him in the back and handled whatever it was. What truly concerns me is, I read what was in the folder from March 25,2016 and the paperwork had the name Max on it but the dog was 9 years old and had very bad teeth and gum issues.

The next paper that I read in the same folder was for another different dog. It did not have any paperwork for our Max. We took the folder to Banfield and spoke to one of the receptionists, and she said she was sorry, but sometimes it gets so busy they just get the paperwork mixed…

Banfield in Deptford, NJ KILLED my 6 year old Pomeranian, Missy by giving her oxygen she didnt need and stressing her out to the point that it killed her. Dr Sara Garrison and Dr Amber Karwacki DEFIED me when I told them NOT to stress my dog by giving her oxygen she didnt even need. I wanted my dog and was going to take her to my car to calm her down after they gave her oxygen without my knowledge or consent, then defied me when I told them NOT to give it to her, Dr Garrison brought me my dog for about a minute or less while I was trying to calm her down, then snatched her and said, you know what? I am putting her back on oxygen.

10 mins later, they killed her. She was still alert and walking and breathing on her own when she snatched her from me and put her BACK on oxygen KNOWING I did…