PetSmart

The PetSmart in Oak Ridge, TN, is just awful.

There are very few sales people in sight, and today, when I visited the store with my young dog, there was an extremely grouchy and unpleasant woman on the register who told me that someone would be there soon to attend to me.

I have seen her before and she is extremely off-putting.

After the transaction in the aquarium department, (which was not bad - the girl was helpful) I checked out and the same grumpy woman was in attendance.

My young border collie put her feet on the counter as she could smell the pile of treats that were there for customers' dogs, but she was never offered one.

I have come across this woman before and she is a really awful representative of your organization.

I will never visit the store again.

It was a very…

I scheduled my dog's grooming appt. at least 2-3 weeks in advance with Pet Smart located at 9616 Reisterstown, MD 21117.

My appt. was scheduled for 7/13/19 @ 11:30 with Amanda E.

I received a phone call from Becka (supervisor) at 10:50am advising me that the groomer called out.

Therefore, no one else was available to groom my dog.

So I asked was another groomer available and was told no.

Of course, I expressed my discontent after waiting 2-3 weeks for the appt. and making arrangements for my dog to be there.

I called back then spoke to Nick, Customer Experience Lead, to inquire about another appt.

Nick said I would have to wait until mid August.

This is absolutely unacceptable!

No customer should have to bear the brunt of any Pet Smart employee who calls out leaving the burden on…

Our Issue is with the Aliso Viejo, Ca,-PetSmart’s Grooming Center. (My family has several pets and we spend Hundreds of dollars, using PetSmart for petcare,food, daycare etc.) I’ve only come in to use the groomers for our dogs nail clipping twice before, the first time was okay but the second experience was upsetting because I was disrespected by a groomer and the manager “Cody” with rudeness and attiitude for asking too many questions.

Im new to this experience and left feeling awful... then today (7/9/2019), a month later, I come in with my family, as our dogs nails need clipping.

It went fine until one of the girls roughly handled and choked our dog because our dog was moving a lot on the table.

I happen to be watching my dog the whole time and I said to the girls, please your…

I read the return policy and it clearly states that if a return w receipt was used as debit I could get my return back in cash which the store refused then the second experience I had was when I wanted to exchange some dog food and I had no receipt and the manager refused to do anything to help and was extremely hateful.

I'm being discriminated against.

I sent a friend into the store right before I went in and they had no problem returning his item and he didn't have an account to look up anything so I go in and am refused help

Their Dog Bed, "Puppy Lounger", was shredded by my Labradoodle, in under 2 hours.

Sure, I'm disgusted that their $44 dog bed was so poorly made, but I'm very, very concerned that the foam rubber consumed by my puppy does not kill her.

Do they put foam rubber in the puppy food they sell?

It's the same concept.

From 4/25-4/28 I boarded my dog Lucy (pomeranian) at the Commack location.

Lucy is a timid dog and was not thrilled to be left.

When I arrived to pick her up I was told that she would no longer be allowed to board, as she had snapped at a handler when they went to leash her.

I was dissapointed to hear this but understood your policy.

I was however, SHOCKED to see how they returned her to me.

I am NOT happy AT ALL!

My dog was handed over to me full of urine.

She was completely soaked in URINE.

She smelled absolutely awful and required a bath immediately when we returned it was unbearable.

Additionally, she was clearly traumatized.

Her behavior was completely out of the normal for her.

She was fearful when approached and shaking.

When we arrived home she immediately went to drink…

PetSmart Fayetteville Georgia grooming customer service is not good.

I have been a customer for the past 6 + years and lately I have been dissatisfied with the service in grooming.

This is the 2nd time I have taken my dog in for grooming and was told to allow 3-4 hours.

After 4 hours my dog still was not ready.

On the 23rd I made an appointment for 7:30 am due to the fact I had to be at work at 1:30, 7:30 allowing your store 4 hours would have allowed me plenty of time to get to work.

At the time I dropped my dog off I explained to the employee I have to go to one at 1:00.

I called at 11:15 and I was told my dog was not ready.

I came to the store at 11:45 which is longer then the 4 hours and still had to wait approx.

30 min. at which time I had to cancel his nails being clipped due…

I placed an order by phone 4/18/19, 5:50 p.m.

MT for in store pickup.

Store was great!

Your system wasn't!

Was told I would receive a 5% discount.

No email confirmation email for receipt of purchase or in store ready for pickup.

Charged $51.

16, should be $48.

79.

Cheated!

Disappointed!!

Called customer service 4/19 2:22 p.m.

MT.

Bradley very disrespectful.

Please refund $2.

37 so I don't have to challenge the purchase on my cc.

My dog was sick and was taken to the Vet in January 2019, where he was discovered to have Pancreatitis.

Medication was provide and sent my dog home.

He was also placed on a special diet foot, which is very , very expensive.

I have done all they ask and paid a bill of 250.

00 .

Now 2 months later he started to get a new bout with Pancreatitis , I called the Pet Smart asking for the medication to use to help prevent a serious bout with it, on Saturday and then tried to order 4 pills thur Chevy to use to lessen the on set of Pancreatitis.

Pet Smart would not approve and failed to call me back to direct me.

Now 4 days later I called them begging for this medication and was told to bring him into the office as I will need to do this every time.

At a cost of 250.

00 per office call and…

I taken my Maltipoo for a dental cleaning March 18, 2019 @0700.

Her vet is Dr.

Montaque who does the cleaning.

My dog was not dischared until after 2pm, I was checking her out when one of the technicians brought her out.

Mia was still drossy so I picked her up and carried her to the car. while driving she started to wimper and was holding her left front leg up.

The right leg was used to give anesthesia and take blood.

I pulled over to check her leg and I touched the upper part of the leg that was very painful.

I called Bansfield back and asked what did they do to her left leg that would make her limp, the response was they did nothing and that someone would call me in the morning to she how she was doing and see if the doctor would see her.

I called myself around 7:30am on March…

I took dog training at the SouthCenter store inTukwila Washington.

The trainer told me the class will start on a Friday but he could do private lessons as my dog is more advance than the dogs in the class, I paid for one session finish that signed up for a second session and I really didn't like the one to one training as it was not convient nor was I ok with this one to one for me, so I ask the trainer for a class time he said well the Friday class has started so you want be able to join that class but I can do a retake which is on a Sunday.( For religious I can't come to class on a Sunday) That's the only day that he had available.

When I contacted the store manager he told me I will need to talk to the trainer, I contacted my credit card company to dispute my dissatisfaction and they…

Lately, I've noticed that my Petsmart on Leila in Wpg. has been putting reg. priced merchandise on the clearance end caps..they have a big red & white clearance sign & directly below it are shelves of canned dog food still with reg. prices..

I figured they had just not gotten around to putting the reduced sticker discounts on them & when i asked how much they were they said the prices were marked & i said they are reg. price & the girl said oh when you check out they will PROBABLY come up less???

She didn't get a scanner to check the prices for me or really try to find out..so that annoyed me too.

Then when i went back days later, still the merchandise on the top shelf is reg. price under the big clearance sign, this time I ask again & I am told that they aren't on sale, they are being…

Nagshead nc branch the girl in the back refused to sell me 3 split tail gold fish thay were the size of a quarter and would only sell me 1 fish she had the nerve to tell me that 3 fish were to many for a 50 gallon tank that nuts lmao while I'm looking at 10-12 gallon tanks there with 30 fish in them i meen really ur going to tell me 3 fish for a 50 gallon tank is too many but yet you have these small q0 gallon tanks with 20-30 fish in them thays crazy to make the matter worse when I got home I called management at the nagshead office and the manager was backing up the employee how can you back up an employee thays refusing to sell inventory thays bad business and has the nerve to tell me 3 fish is to many for a 50 gallon tank what's this world coming too and the manager is really going to…

There is a very rude manager at this store.

Her name is Tracy and she is a bully.

This in regards to the PetSmart at 10181 West Grand Parkway at Aliana.

Usually I have good experiences at PetSmart but the manager Amanda at this location no matter what we asks her makes me and my family feel like either we’ve done something wrong or like we are bothering her.

Even when we ask about supplies for our animals she seems disgusted when asked any questions.

She makes us feel very uncomfortable.

She’s very rude.

A few of my friends warned me about her and have stopped going to that Per Smart.

I’m about to do the same.

Please advise me on this matter, thanks.

We took both of our dogs to the grooming department on October 16th.

Online we filled out the form that stated we did not want the furminator.

On our akita they gave her the furminator and on our cairn terrior they cut off the top of her hair in which we exclusively told them not to do.

We spoke with the manager and he was very rude and lied to our face.

He said we asked for the premium package which we did not.

He told us there was no one else we could speak with which we know there was.

We are very upset next week we have a huge event and our dogs were in the event and now their hair does not look good and we are not satisfied with the service.

I would appreciate a phone call 815-922-1452 I am very dissatisfied with the service and want my money back.

Today Oct 17th I went to Petsmart located in Fairlakes VA to drop off my pet at doggie day care.

It was 6:52 am and the door was open.

The temperature was 52 degrees so I decided to enter with my dog.

When the manager (Kevin) saw me entering, he said to me in as rude way . " Ma`am if the door are open is because a truck is unloading products, you need to wait outside until is 7:00 am, Can you see the signs here? it said 7:00 am ?

So I asked for his name and after he provided me with his name he said back to me.

Is there a problem? and I replied: Yes it is.

I am a customer from Petsmart since 2010 and when the weather is cold like today , managers let customers to wait inside until is time to take care of the customer.

His reaction was just to lock the door.

Is this is the way the…

Something is going wrong at the Pet Mart at Coridor G in South Charleston wv.

I has a appointment for my dog for grooming and the day before they call and cancel it.

That was ok they gave me other date and time.

Well guess what They call the day before this appointment and cancelled this appointment.

Well this made me mad.

My sister-in-law had three appointments cancelled.

If this is the way you run your business you can just kiss it.

I'm going 12 miles out of my way to get my dog groom but it's better that being treated the way your company is doing.

You have lost just two customers but lots.

I'm on my Facebook black balling this place.

Your loss not mine

I arrived at the at the store 10 minutes before closing and was told by what appeared to be two managers to hurry up they are closing in 10 minutes.

I couldn't find some items and the cashier had no clue where they were.

The mangers were rude and dismissive when asked.

They again said for the third time they were closing and to hurry up.

I had $200 worth of merchandise and I said you do not want to ring up my items worth $200?

Most owners would love that even though they had to stay open 10 more minutes, plus there were others at the cashier who were getting chastised.

The main manager didn't care.

The cashier piped in and said that all of us want to get home, and I said and extra 10 minuets is not a big deal and that she was getting paid for her time.

They all acted as if they…

Back in September of 2017 the Moorestown NJ store on Nixon Drive (store in question) came under a new store manager (L'erin Gaines and assistant store manager (Amanda).

Corporate knowingly transferred one Mr.

L' erin Gaines from the Fairless Hills, PA. store due to mistreated employees threatening to all quit if he remained employed there.

Knowing such an awful tyrant of a person is in charge of people's livelihoods and careers, corporate desides to transfer him to the Moorestown, NJ store location.

It didn't take long at the new location in Moorestown that Mr.

Gaines continued his tyranny and threatening ways towards the employees that were working there for months and even years.

It didn't take long for Mr.

Gaines to force employees and managers alike to quit, resign, walk out or…

I brought my dog in last week for grooming.

The dog is a golden doodle .

I was told she had some napping and there would be a $7.

00 per 15 minute charge to take the napping out, total of 45 minutes.

When I returned to pick up my dog, She was completely shaved, less part of her tail and ears.

I asked the groomer what the hell was she thinking.

I talked to the store manager and he apologized, but still charged me for the service, what a joke.

I feel I should get my money back and the groomer should be reprimanded.

The store location was on curtner in San Jose,CA.

I want results from this incident before I send it to the 7 news media.

I have before and after pics so you can have a better perspective on this.

Tom C

I was a long time shopper at the Moorestown NJ PetSmart.

Within the last 5 to 6 months that store went down hill.

I dont know what happened?

Theres no employees around to help you.

Management sucks now.

There used to be managers and employees that helped me and asked me if i needed help everytime i was there.

The store is now dark, empty, no employees, rude management, no customers shopping.

I miss the caring managers and employees they had.

I think corporate are idiots for getting rid of the staff they had there.

Sad state of affairs.

I took my miniature pinscher to Petsmart in Topeka Kansas for a bath and nail clipping like I have since I got her.

Never have I had any problems, but this time she came home and a couple days after being home lost a patch of hair on her back side by her tail.

I like taking her there because the girls are all so friendly, but I’m concerned as to why that happened.

Do they clean their supplies between pets?

Did they just not do it that day?

I don’t know.

I want to take her back but I’m very skeptical due to that happening.

Today, 11/24/17, I went out at 5:30 am in 25 degree weather to wait outside at the PetSmart in Harrisburg, PA.

I was 4th in line and prepared with where I needed to go to purchase bags of the BOGO Grain Free Authority cat food that my cat can eat as she's allergic to both grains and chicken.

Since Authority offers a turkey and a salmon version, I was ready to buy those and stock up.

Being 4th in line, when the doors opened, I went directly to the Authority section for cat food, and was the first there.

Out of the Grain Free versions, the only products in stock were one turkey, one chicken, and two salmon in the BOGO size.

That's it.

No more.

I stood outside in the freezing cold for two bags of cat food.

All the other Authority cat food bags were fully stocked, yet the Grain Free…

November 10, 2017

Pets Mart Location: 547 Steels Ave E, Brampton Ontario L6W 4S2.

Store #: 2019.

Date of occurance: Oct.

27, 2017.

Complaint filed against: Kim Sutherland (store manager), & Kailey (Groomer.)

On Thursday October 26, 2017 I took my 9 month old Morkie, Ozzy to get a groom touch up package(cost approx $30.) Upon arrival one of the grooming employees advised all dogs must have mandatory rabies vaccincaiton.

Ozzy is fairy new to my husband and I (we've had him approx 3.

5 months), I was unsure if he was up to date so I advised Petsmart I would make sure he was and bring him back the following day (Friday Oct 27.) On Oct 27, I indeed took Ozzy to the Vet located in Scarborough (approx 45 minutes from where we live.) Ozzy got his rabies vaccination, as well as an…