J.C. Penney Complaints Continued... (Page 5)312+ reviews added so far. Upset? Call J.C. Penney corporate:
To whom it may concern, My family and I went to the JcPenney's in Victorville, C.A. on Wednesday Jan. 2,2013 in the evening. I had got a gift card for Christmas so I was going to purchase some items. We made it a family outing. We have four kids which two of our kids our 2 and 3 years of age.
So As I'm looking around my husband grabbed the mesh bag displayed by the doors as you come in to shop to put your items in. He had put the kids jackets in them along. So when I was done shopping, my husband walked out by the mall to sit in the chairs with the kids so I could pay.
Forgetting about the mesh jcpenneys bag he had on his shoulders (which normally would alarm to remind us it couldn't leave the store). We walked thru the rest of the mall continuing on with our shopping. As we our headed back to JcPenney's our last stop was at Kays Jewlers to check up on my ring.
As my husband and I are talking two men walk-one a very large black man over 6ft high husky in built and a shorter man hispanic come over to my husband and interrupted our conversation and demanded us return the bag to the store now. My husband told them no problem we are headed back anyways.
As we proceed to walk back to the store these two men are walking right on my husbands back as if we are criminals and are being arrested. My two young boys became very uncomfortable and were intimidated by these two mean who are looking very mean at there dad and they are concerned they are going to hurt him.
My husband makes a comment to lightened the kids up that don't worry its just the FBI on our tail. As we walk into the store I had to get another bag because the plastic jcpenneys bag my clothes were in was ripping from the hanger. As I'm getting the bag I look over to my right I see those guys standing there laughing.
It bothered me so I went over to them and asked them are they security for JcPenney's or the mall because they are dressed in plain clothes. They hispanic guy got an attitude and said JcPenneys so what about it. I asked them do they think it was right the way they treated us and the hispanic guy started to get sarcastic and say you shouldn't of stole the bag.
I said we didn't it was an accident we forgot about it and he continued to be disrespectful. So I asked him his name and he told me then said so what of it what am I gonna do about it. His actions were aggressive as if he was some thug off the street.
My husband walked up and heard the way he was talking to me and told he is not gonna talk to me that way and tone it down. The guy started getting smart like he was gonna fight my husband. I asked the black guy his name and he said don't worry about it. My husband told him to get the manager and he said no, get him yourself.
As I'm getting my kids and we are walking away they are following us harassing us down the isle. I'm looking at a worker who is standing there talking to another worker and asked him if he could please call the manager. The hispanic man said he was the manager and his name was Tito. I couldn't believe he was the manager and could obviously see there was a confrontation going on and he didn't immediately interveine.
I told him I need to speak to him and explained what had happened. As I am explaining the hispanic guy rudely interrupts and starts raising his voice and being rude and kept saying you shouldn't of taken the bag in an aggressive way. I told the manager I couldn't believe he was allowing this punk to talk to me this way. I have never been so disrespected in my life.
My family has always shopped here since I was a young girl and in turn our kids shop there but now I will never ever shop there again. It shows his employee has no respect for his authority and doesn't care. He then said to the hispanic guy in a soft whisper voice oh yeah don' t talked to her that way. At the same time the black guy asked my husband if he did anything wrong. He sais I know the other guy did but I didn't.
My husband said at first you didn't, but when you refused to give us your name or get the manager then you did. He didn't like what my husband had to say so he stormed off with the hispanic guy. I told the manager I can't believe my four young kids had to witness this. Those guys are a representation of your company, and I will not shop or bring my family into an environment that condones this behavior.
The manager made us feel like he was just appeasing the moment but wasn't gonna really do anything about it. I am young and have been a manager for a company for years, and I never would allow anyone to step into our place of business with that kind of bad attitude.
They would be fired immediately especially doing it right in front of the manager. There is never any reason to treat anyone like this. And what are your employees doing wandering around the mall in a jewlery store anyways when they should be working.
So is it unreasonable to think that I should be able to walk through JCPenney without almost getting knocked out by low signage? This happened to me and I was so mad that I asked to speak with a manager . After explaining what happened, that I was simiply walking through the women's dress department and I was looking at the merchandise and got whacked on the head with a sign that was hanging from the ceiling, I felt I my concerns were disregarded by the manager. I was told that the manufacturer of that particular line of clothing has strict guidelines as to how high the sign can be. REALLY? Evidently it is more important to follow the manaufacturers instructions that be concerned about customer's well being and safety. I asked her if it was worth someone getting hurt. All she told me is that she would inquire about it but didn't offer to raise the sign. This isn't the first time this has happened to me. I didn't mention it the last time but this time I was angry. The manager looked at me like I was freakishly tall. I am just under 6' tall but that shouldn't matter. To top it off, the manager didn't even apologize. I felt I was blown off. Guess I won't be shopping there anymore. It just isn't safe for me and my family since we are all tall. I'll spread the word that JCPenney doesn't care about their customer's safety. I still have a lump on my head!
On Tuesday Sept 27th I placed an jcpennyÂ order (#2011270581551407) and the call service I received was very willing to go well beyond their fundamental call service. Unfortunately I did not get their names but it was approximately 8:30pm Eastern time zone. The first jcpennyÂ person I spoke to stated she would have to have manager call me back...bottom line they were open to helping the customer.
Basic issue was that I wanted a 5piece outdoor furniture set that was at a discounted jcpennyÂ price online it stated it was unavailable but all the individual pieces were available but cost more than the complete set price but after working approximately 1 hour cause that was when I got the return call from the manager they were able to get the set at the cheaper price. They tried-that is the bottom line. After researching I found that local stores had the chairs at even a cheaper price I decided to cancel the order for the tacle set pieces.
But I had also ordered a cover for this set which jcpennyÂ online stated was no longer available but keep in mind it was available the night prior when the order was placed. Nancy and Barb (Barbara) out of Pittsburgh, PA. Stated their was nothing they could do for me to get this cover other they watching the website to see if I could catch when it is put back as available-who has that kind of time.
Bottom line is that they were not open to even trying and now I can not get that cover so I know it may not be much but this is a lost sale and keep in mind that if the topic of jcpenny comes up in conversation with friends and co-workers this lack of a sense to try and help the customer can be discussed. I just hate that I am out of a product that I had less than 24hours ago that I really wanted. Thank you for your time and have a nice day.
I rarely bother with these contests but thought I'd give this one a shot - entering the codes for the two buttons I received when making a purchase at JC Penney's last week. The print on the back of the buttons is so ridiculously small, I struggled to read them. And I'm relatively young with decent eyesight!
I then went through 6 or 7 attempts at the Captcha entries which were ridiculously difficult to interpret. Finally got kicked off and told that one can only enter a limited number of buttons a day. I never actually accomplished entering one!!! Ugh. Great - I see the Captcha box at the end of this complaint so I'm guessing this won't ever go through either.
What's the deal with the buttons?? I only got two, then wasted my time on the internet to find out the I'm not a winner! There's nothing about that that makes me want to go back and shop for more just to have the same disappointment of losing again. What was wrong with doing the survey and getting a percentage of next purchase? At least we were guaranteed savings. Change isn't always good...
I was in JCP yesterday to make an exchange, I had bought a pair of clearance tennis shoes in the Tracy store last week. I had a handfull of toddlers with me and was unable to try them on, I bought them as they were the last pair and figured if they did not work out, JCP has 'hassle free happy returns'...Well of course they did not work out and I went to exchange them for a pair of boots for my daughter yesterday and ANGIE refused to do the return.
She said that because I had used my winnings from the buttons I would only get a 4 dollar credit. Before speaking with her an associate at a different register said if I returned the shoes I would get 4$ but if I exchanged for other merchandise I would get the full 36$ toward the new purchase. ANGIE wanted me to walk her across the store and point out the associate that said this... I had my children with me and I was not going to haul them across the store just to get some poor girl in trouble..It is not the girls fault it is the managements fault that their staff is unaware of the policies. Angie was smirking the entire time being extremely rude. I ended up leaving the store in tears with the same tennis shoes I walked in with.
I grew up in JCP my dad was a store manager for 35 years, I am a dedicated customer and go into JCP on a weekly basis. I have a JCP gold rewards card that I keep in good standings. I understand that maybe that is the policy but I was misinformed by other staff and the exchange should have been honored. I am disappointed in the customer service I received and I must say I do not look forward to visiting JCP anytime soon.
I know that JCP is all about having satisfied customers and they failed to do that yesterday. Now I am left with these shoes that do not fit and have lost 30$ of my winnings from buttons. JCP was not going to lose anything in the exchange process and I know that they would turn around and sell those shoes for the price I paid so then they are making double on those shoes because they would have only returned 4$ to me. The whole situation is very upsetting and I was a part of the JCP family for a long time and this is not the way it should be.
After winning 3 times with the buttons (one $5 and 2 $10 coupons) much earlier in the season, the last 8 buttons either don't work when the CORRECT letters/numbers are put in, or the message tells me those numbers/letters have already been used. Why are the sales people giving out "used" buttons?
Over the course of the last week my husband and I received 4 holiday buttons from your Stonecrest Mall Store in Lithonia, Georgia. When we input the numbers online, we got a message that the buttons had already been used! Here are the numbers: y252e4a, vjvvfqr, zamnpau, busu2tj.
I think there is some fraud going on at the store were people are checking the button inventory for winners and passing the codes on to people they know to redeem the reward. I mentioned it to my sister and she had the same outcome with a couple of the buttons she received.
This promotion has an easy exposure for fraud since the codes are readily visable and people can use their cellphones to check them. If you decide to use it again, buttons should be in some kind of wrapper. I love JC Penney so I was dissappointed to see what happened with your button promotion.
What marketing genius in upper management decided to discontinue carrying JCPenny Pantyhose? Some hot shot college grad, no doubt. What are women supposed to do? Listen, bub, not all women, regardless of age, have been blessed to have the perfect, model-like legs to go bare-skinned. And just because tights and leggings are in fashion doesn't mean ALL women want to wear them. Who actually manufactures the JCP hose? I will buy directly from them, thank you very much. And by the way, your website stinks.
Apparently the hose were supposed to be available online, (yes i know, while supplies last) so i put several pair in my cart, noted that they were on backorder, went to checkout, put in a free shipping code, & suddenly all my items are deleted. I went back, put the items in my cart again, and suddenly they are no longer available at all? Then why were they still shown on the site to begin with? A couple of months ago I tried to order them & it said they were out of stock. But then today they are available on backorder but then suddenly out of stock again!? Figure out if they are available or not & stop misleading the consumer!
I took my son for a free haircut at the Wellington Green Mall today. I was told by the salon that today would be the last day for this service. They said JCPenneys was stopping the program. I can't seem to find this information anywhere online at your websites. I just wanted to verify that the information is in fact correct and it will no longer be offered to children. Thank you for your time in this matter.
I was told by a JC Penney Supervisor to get a Git Card and order on line on 11/23. The supervisor then check to see if my items were availalbe and they were so we ordered 3 different pair of Arizona jeans size 36 x 36 and paid with Gift Card which she kept. I was told I would have then no later than the 2nd and now not only am I still waiting I am now being told 1 pair is no longer available. They will credit my gift card which I don't have. I will never shop JC Penney on line again. When Walmart says shipped in 3 to 5 days they mean it. JC Penney apparently does not care what they tell you as long as they get your money.
I used my Penny's card quite frequently until the change in the store. Although I don't care for the new store idea, I still shop try to shop there once in a while. First of all the store hours are not posted on the door, nor does the phone service work when prompted to get those hours.
Secondly, the prices are not as good and the quality is just a little better than it used to be. Lastly, I made a trip 20 miles today to go there after I couldn't find any information saying they were closed for Easter to arrive to a closed store with no sign or and advertisement about being closed.
This is not good customer relations or marketing. Just wanted to give my input.
I have done for a few years most of my shopping at JC Penney. Last Friday broke the straw on the camels back. I don't like the changes you have made to the store and guess you no longer want my business. Last Friday I was talking with several woman who felt the same way and we ended up at Kohl's. My favorite cloths are gone and I don't like the way the store has been remodeled and your poor selection of Christmas items. I really loved shopping at J C Penney in the past and taking my grandchildren but I guess those days are gone.
This complaint is for the hair salon in Hazard Ky. On two seperate occasions I have been treated absolutely awful by the same woman. I made an appointment during the free hair cut special for my 3 children. I patiently waited over an hour and was then told that it would be another hour because the paying customers come first. She was so rude and humiliated me in front of alot of people. I left without saying anything and just decided to let it go.
I went back in there today and when I walked in the same woman and another employee were sitting in the chairs. I told them I needed three haircuts and once again this woman treated me horrible. She rolled her eyes and acted like I shouldn't be there. She then went up to the counter and said I hope you know that haircuts for children have gone up to 14.oo.
She didn't want to cut their hair so she was hoping I wouldn't want to pay that much. I do not know this woman personally so I know she can't have anything against me. I can't understand how Jc Penny can allow an employee to treat their customers with such disrespect. I've asked around and found out her name is Vanessa Baker. I will never be back there again.
I was shopping in a JCPenney store the other day with my young daughter when I heard a song playing "stone hard machine guns, fire at the ones who run. Fire away, fire away..." Were the lyrics. The next song had the following lyrics "dance until I'm not drunk anymore" I am very upset that those particular songs were being played at a 'family' store. Especially with everything that has recently happened in Sandy Hook. I will absolutely not be shopping at any JCPenney stores, due to the type of music being played.
About a month ago I bought a rug and used my JC penny rewads of 10.00. The rug was to small, so I went back to the store to get a larger one. The sales girl only gave me credit for the price I ended up paying after my rewards were taken off. She said my rewards were just gone. Today I took my granddaughter to buy her a coat. Number 1, I couldn[t believe how the coats are priced. They were a 125.00 with 40% off. What a rip off. To add insult to injury I had a 19.09 credit on a gift card.
Also you were supposed to get 15% off, if you used your JC Penny credit card. I used the card and the sales girl said I could either use the 19.09 gift card or take the 15% off. But not do both. I can tell you JC Penny has just lost a good customer. Your prices used to be so good and the quality was great. I believe JC will go down the tubes like so many stores are doing now. It is no loner a place to shop where you get quality for a good price.
I am normally in love with JCPenney, but now I am very disappointed in them. They have discontinued my favorite, and most comfortable cotton briefs. Why? Someone else, or another company should take up the selling of the Underscore brand, because there are a lot of loyal customers like me who want to purchase this brand. I hate when a corporation makes a decision without understanding its customer base. It is an insult. I have tried other brands and have hated their fit. Who wants a skinny stringy underpants that bunches up in your private area? I don't.
Someone has replaced my previous phone number on my rewards account with a strangers name and phone number, plus there e-mail address. When I was in the Georgia Mall store on January 9, 2015, my phone number that we used for 23 years would not activate and another person's name keep reappearing. I was able to get his phone number, name plus after talking to customer service his e-mail address, which I was not impressed with the phone menu. JC Penny's need a better system just to address my account and concerns. My next option was to contact the store manager, which was a fail. In attempt to contact the store manager several times at the store location that this may have occurred, the manager was not available, so in observation the store has poor leadership. I feel with my gut that something isn't right at this location, and a possible scam may be occurring. I plan to contact the person on my account and let them be aware of my findings, and that I have reported this incident to authorities and plan to contact the local police in the area that action occurred. It is only fair to due to having no easy access to get this resolved. I feel that JC Penny wants my business as a customer, but when I need to talk with a person to start a process, I have to search the internet just to find a number that doesn't exist then finally this section for a complaint. I have lost all faith in the company with this process and plan to support this store less. I hope to hear from someone soon to make sure this isn't happening to other customers that might be unaware or could this be a one time event, however I want answers!
Schedule and appointment to have my picture taken wiuth my four grandchildren. appointment was 350pm on March 30, 2014. Arrived at 330p. Girl taking picutres asked what we wanted, we explained and then she proceeded to tell us what was going to take place. /not igving us the opportunity to choose how we wanted pictures. She rushed us through the process and we did have some difficulty with our three year old. Photogrpaher didnt seem to care just wanted to get pictures over with and move on the the last shoot of the day. Pictures we thought were being taken and were told were being taken were not. After photo session, we waited 15 minutes for anohter assoicate to come over to us and she then told me that we would need to look at pictures ourself since she was going to have to helo the photogrpaher. She stated that photographer was done mentally for the day. So we looked at less than exceptable pictures and after another 15 minutes the aqssoicates came back and she was told that we were in no way buying anything today. Pictures looked like they were rushed and we were not paying for these. Associate apoligized and told us we could view them on line for the next week if we wanted to choose anything.
JC Penney lost not only my business today but that of my daughter and daughter in law. In addition, anyone that I can tell my experience to I will. Facebook is a wonderful media outlet and I have posted my dissatification with JC Penney already.
I’m a 6 ‘6 388 pound guy that just wants to be able to walk in a store and go to the big AND tall section and actually find clothes for big and tall not so called 5x shirt that is a high priced 2x shirt for a boy.the big and tall community demand real big and tall clothes . Jcpenny STOP the false advertisements and take away the big and tall section in your stores you don’t know what your doing .
I missed a call from the Albany, GA JC Penney mall. I assumed it was about the recent order I made on line and had shipped to their store. When I called, I got the children’s department, when I explained what I thought may have happened the young lady said she would transfer me to catalog. The phone rang at least twenty times and then I was routed back to the same young woman. I explained that I was holding for catalog. She sighed loudly into the phone and said well I guess no one is there. Hold on, I will transfer you again. I tried to tell her that I just needed to know where to pick up my delivery and ask if I needed to bring anything but she had already transfered me again. The next person that answered was rude and told me that I would need to call them back in ten minutes that she had customers looking at her and could not assist me. I spend a good deal of money in that store and only needed a minute of her time. I am very unsatisfied with the service that I received today. Not sure if I will be back.
I have always loved JC Penney. However, this past year I have noticed that I cant find anything in the stores. When I ask the cashiers they keep telling me that I need to get online to find more items or that I can order items but it will take 5-10 working days. I guess that when I go to a store I want to purchase merchandise there, not be told to go online or wait for 2 weeks. My daughter asked me why I keep going there since I cant find what I want at the store. I told her I really didnt know, maybe I am hopeful that you will get the stores back to where they used to be. I doubt this will make any difference but I hope that you will at least consider this request. Your customers want to go to the store and come out with purchased items, not go online or wait. Thank you.
I left a very bad domestic abuse situation. When the police helped me leave all I took was my dog and a overnight bag. Two weeks later when I went back to get my things they had all been destroyed. I’ve been working hard to rebuild my life. Our case is before the wisc appeals court. I even got charged with disorderly conduct for going back to get my two house cats. I work cleaning homes right now-and get 150.00 a month in food assistance. I was tired of wearing everything from a thrift store I wanted new underwear and socks maybe a pair of shorts . So I went to my local penneys store in marshfield wisc. I asked for the manager I wanted to see if they had any “damaged” but yet new items I could maybe buy for a really reduced price. Before I could finish asking I was told “there are places for people like me” I said I was aware of them in our town etc.. I was spoken to loud and rudely in front of customers in both the store and hair salon. I just said I was sorry and left. Maybe I had no right to ask but I should not have been humiliated privately or publicly. If treating people this way is another way you are changing your stores I feel sorry for you. Ellen degeneres can give penneys giftcards away on tv to her audience you look good for that! I will NEVER go in the marshfield store. AGAIN EVER!!! I live with a friend right now I don’t have a bath towel of my own or a new anything but I treat better than your store manager!!! I hope your company is proud “there are places for people like me”!!
I am now 59 yeara old and have been shopping @JC Pennys since was a teenager in high school. Was always the place to go for school wear or dress clothes for any occasion down to belts,socks,cufflinks or whatever needed. Have for years since homeowner always bought bathroom & home decor there and always felt like had great selections and great prices. Now, I walk in every store in Louisville, Ky with $50 gift cards given me and can’t find a thing to buy.
The brands and selection I had grown to love are gone and nothing but alot of money spent on little cubicles of clothing supposedly with high end fashion names with styles and quality that only young teenagers would wear and very little in stock to choose from with ridiculous prices. No selection for bathroom, bedding and home decor that had before,just overpriced cheap looking products that can buy cheaper at discount stores.
Example is bathroom carpeting, shower curtain selections. The JC Penny Collection used to be wonderful but now the recent carpeting and rugs I purchased that were supposed to be the same quality are thin, terrible backing and look cheap. Used to have a wonderful drapery section, but now looks like rags on rods. And lord help you to find someone to help you without an attitude or even knows anything about the products.
Most of the great sales men and women most likely got discouraged and left, replaced my young snotty kids that don’t seem to know anything about helping with home decor or picking out a suit jacket and really don’t want to be bothered. I will say that seems to be a problem in other what I call more high end department stores. JC Penny’s used to be the place to go for about anything I needed, clothing,furniture,home decor, jewerly but now is just a big disappointment.
Please bring back the old brands. the full tables and racks of selection and sales people that actually want to help you find what you need and some place to check it out without getting attitude. I think the recently replaced “boss” might have been great for other stores (even though I think Target is much worse and worse quality than it used to be too) but what has been done to JC Penny now is a tragedy and I am forced to shop elsewhere. Thanks!
I am 7 months pregnant and experiencing a lot of back pain, which limits my ability to walk far distances. My husband and I were leaving the Quakerbridge Mall in West Windsor, NJ. Our car was parked outside the JC Penny. We were 20 feet away from the inside mall entrance to the store when a sales woman locked the doors. I went to the door and knocked, hoping they would open the door for me so I could walk through to my car. A different sales woman, whom I later learned is named Zarna Shah, looked at me, said no and shook her head. I knocked several more times, hoping she would come over and at least talk to me and explain, but she blatantly ignored me. I had to walk all the way around the mall, in pain, to get to my car. I understand if it is company policy that they can’t open the door past a certain time, but she shouldn’t have ignored me.
I went to your Daytona Beach, FL store yesterday (4.13.2013) to get another drapery set-up (rod and curtains) and three new sets of towels after receiving emails on specials for the home and an email coupon to take an extra 20% off the purchase. My wife and I have already spent hundreds of dollars at this location in fixing up our new home and wanted to get additional matching items, so going elsewhere wasn’t even a thought…but it is now! The departments I needed to visit were under a reconstruction with really NO merchandise available to choose from…there were a few towels out but not enough (maybe 4 of each color, I need 8-12 towels and other pieces to match the set).
Additionally, I could not find anybody to help…the place felt deserted. I left the store and have been trying to get the items on-line, however, it is hard to tell on-line exactly what the curtain and rod materials look like, and what I think is the correct matching rod on-line doesn’t show the hardware (braces) to get a positive match to the rest of the house. I like to shop and what I’m purchasing…not taking queses on-line. I would like to take advantage of your ‘extra’ offers if merchandise and helpful personnel are available. I live approx. 40 mins. from the DB JCP and 5 mins. to the nearest Belks.
I have been a JC Penney’s customer for over 45 years and enjoyed the wonderful selections and variety of products they offered. I spend a lot of money at the Rapid City, Sd store and Christmas was always the greatest shopping trip. I walked into our local store after the so called up to date changes and my shock was apparent as it was like walking into a completely different store. The usual brands of ST Johns and the great selection of women’s clothing were no where in sight. Sad to say, that was my last visit to a store that been part of my shopping experience for years. NOW, that you all have gotten back on terra firma and replaced the so called new look with the older, better selections I will be checking you out!!!
The latest look of JC Penney has been the best look for them in years! The CEO had a vision and it was a good one. The prices were great and the stores were laid out wonderfully. My daughters and I loved the way everything came together and did some Christmas shopping there. Why in the world would you let this man go when things were just getting better for the company? It takes a while to get a new concept off of the ground and you didn’t give him enough time to accomplish this. Shame on you!!! I hope you’ll reconsider.
Every day low price ? Not true. I used to shop at this store all the time . I had a jc credit card with a pretty good amount o spending money. I was a costumer for probably 5-6 years. But after the new CEO decide to change the sales coupons for every day Lowe price I was very disappointed.
But I still gave I try so I took my kids to go cloth shopping for back to school. Which was a big mistake. When the cashier gave my total price I them realize that the every day low price wasn’t such every day low price and since them i never shop at that store again.
i finished paying my jcp card and cancel my account . AIM so disappointed. The store now looks empty and the layout and clothe quality is really bad.
I took my 6 year old son to the salon at JC Penny, Tukwila, Wa, on Sunday February 17, 2013 for a haircut. I was under the impression that your store was offering the free haircuts for kids every Sunday. I was disappointed when I asked for my sons hair to be trimmed and instead the stylist gave him a buzz cut. I was then disappointed when I found out after the cut that JC Penny stopped offering the free kids cuts February 1. I wish that the stylist or the women who made the appointment had mentioned this detail. I to say the least am disappointed and believe the information should have been pored somewhere so customers are informed.
I am visiting Poughkeepsie, NY for my mothers birthday and went to the store to purchase a piece of Jewelery. The brochure atated the sale was dec 30 to xxx. Dec 30th bing today I thought I would get the discount. Instead I was told I had to pick the item up on Sunday. I told him I would not be here and her birthday is tomorrow. I eventully left with out purchasing anything. I called to speak to a manager to understand the sale.
She said something about pre sale and thats the way it works. I said there was nothing in the brochure but thats the way it is done and she worked in furniture for 20 yrs and this always happend. Being a JC penney member for 40 yrs I have never been told this nor have I been trated this badly. She wemt on to say my mother could pick the item up, my mother is 86 and does not drive. She also said there are millions who appreciate our sales.
I felt like she was saying I didnt appreciate them. She made me feel uncomfortable. I have never been treated by your competitors as I was today. I am sorry this happened as I shop a lot in your store but will think twice before I do again. Thank you. Marshall Dalleo
I visited the JCPenney Salon in Fredericksburg, VA on December 28th, 2012. I called 2 weeks ahead and scheduled a cut and color. When I arrived 15 minutes early I was told to have a seat and someone would be with me shortly. I brought my mother in law along to get a shampoo and style. She however did not have an appointment, but was a walk-in. We were given the same appointment time. She (who has short hair) was taken back on time. A few employees went to the desk to check the computer and asked if I had been helped. Each time I told the new lady at the desk my name and that I had a 10:30 appointment. Three different ladies asked me the same question, then looked in the computer and walked away. They either started a conversation with another employee or sat down int heir chairs. When the fourth lady finally came up and asked me the same question, I again told her my name and my appointment time. It was now 20 minutes past my appointment. The woman had a negative attitude in the beginning. She said “and you want color?” in a nasty tone. I told her yes, I wanted a cut and color. Looking around I noticed a lot of the clientele were ladies with shorter hair getting cuts or perms. I have long hair that takes time, and the impression I got was that nobody in the salon wanted to deal with my hair. If long hair or color is not something a salon specializes in then it should not be offered on the menu of services. When the fourth lady finally brought me back she was very reserved and seemed like she was put out having to “deal” with me. I tried to be friendly and make conversation. I attempted to make jokes when she pulled out the color book to see which one I wanted. She seemed to warm up a little following the jokes, but not much. She did not explain anything she was doing while she worked. The color we chose is not the color it turned out to be on my hair. I tried to make the best of it and thanked her. I also left her a 25% tip to show my appreciation for “dealing” with my hair. She also took a few smoke breaks while working on my hair. I know this because when she returned from her breaks she reeked of cigarette smoke. I am not telling anyone how to live, but in a business when you are working in close proximity to the customer at least make an attempt to avoid smelling offensive when you are working with them. I must say I am very disappointed in the service and product I received that day. I am an avid JCPenney shopper. I am sad to say that was my first and last visit to the JCPenney salon.
I purchased 2 pair of Arizona jeans in August 2012 and 1 pair in September 2012 and all of them have ripped near the back pocket. The first pair tore about 1 week after purchasing them, the second pair was the one bought in September and that tore right away and the third pair was one purchased in August and that just now finally ripped January 2013. I didn’t have my receipt for either purchase so the store would not take them back. It’s very frustrating to buy them and have the rip out right away. I purchase a lot of items at JCPenney but lately have not been very satisifed.
I placed an order on December 13 for my children’s Christmas. After checking Track my order on the website several times and not seeing that my order had been shipped I contacted customer service on Dec. 21 to find out they were holding the entire order because two items were on back order. I told them to cancel the back order items and send the rest. So I reordered the back order items on a separate ticket. In the past JCP has always sent what is in stock and then sends the back order items later. Even though I called on Dec. 21 I didn’t receive the in stock items until January 7. Then two of the back order items were cancelled by JCP because they were out of stock. The other item didn’t arrive until January 14. Complaint #2 I had to return jeans for another size so I reorder those and was told the store would call me when they arrive at the store. The Jeans arrived 4 days ago and the store never called me. I had to call to find out that my order had arrived. I’ve been doing business with JCP for over 30 years and have never had these issues. If this continues I will be taking my business elsewhere. Besides that JCP doesn’t have the quality clothes or the petite size in any variety like they have had in the past.
I have been shopping at JC penneys for a long time. I came into the Silverdale Washington store on Friday 1/11/2013 about approx. 11 a.m.ish?? I had just purchased a dress and was looking for some shoes to go with my dress. I approached the desk in the shoe department and asked the employee for some help in finding some high heal black shoes. All she said to me is “what you see is what you get!” I could no believe that response at all. I turned around and felt just so little like I meant nothing as a customer. She had a medium build and had blondish brown hair. I just want to inform you of who is representing your company:(
Marnee K Mellon
I ordered a pair of boots on 12/27/12 in store. The sales clerk ordered them on line for me and told me it would be 4 to 7 days. She said I would be called when they come in. As of 1/10/13, I still had not been called. I went in store to see if they were in. They were in and I asked when the merchandise arrived. The clerk said the boots arrived on 1/3/13. Poor customer service to not be called as promised. The clerk simply said sorry but that doesnt change the fact that I waited an extra week to get these. JCP has really gone down hill the last couple of years and I shop there less and less. Poor customer service and quailty of merchandise.
My stylist works at the JcPenny’s Salon in Cedar Hill, TX. She is very good, no complaints on her service. However, I am very concerned that every other Sunday, there is rarely a receptionist checking in clients, answering phones and checking out customers. Many of the stylist have to stop working and go take care of those duties. I understand JcPenny’s maybe like every other company out there, cutting costs as much as they can. But it is extremely inefficient to stop working and go handle other duties that are not necessarily the stylist duties (as most of them do not know how the register works – sometimes it takes 2 or 3 to make it happen). I believe someone should be in that department from 1p-5p – assisting with transactions and check-ins.
First off let me say the JcPenny penny’s is my favorite store to shop. On 1/4/2013 I went in to shop and found some great deals on some dresses for the unbelievable price of six dollar. I was going to purchase three do them
That I reall loved. As I went to pay for them the cashier told me that I couldn’t buy two of them because the price was wrong ( she left to check) I was really upset and told her in which area I had gotten them and that their were more of the same in the rack for that price. I also told her the the other customers were going to get upset if they also didn’t get them for the price stated on the tag, she didn’t seem to care all she said was maybe they could help you on the other side. I was in a hurry or I would have aske for a manager to speak to. This has never happen to me the ladies alway charged me on what the tag is priced. My only question is what is your policy on items priced , this was on the clearance racks.
Hello, I loved the buttons. My grandchildren will love them too! The promotion did get me into the store, more than I have been in, for a while. The numbers were a little hard to read, but I have a magnifying glass that works great. Some of the captcha words were hard to figure out as well. But I did win a couple of coupons. Thanks ! I did get several buttons that were invalid. Not sure how that happened, but that was disappointing. All in all, I would definitely do this again.
I had 2 buttons that was a winner of $10, when this promotion started. It stated that I will recd my $10 in 48 hours. I didn’t recd it and called customer service and they took info and said, someone will contact me and that they were mailing out my 2 $10 winners. Well, that was a month ago and no one has contact me. Then I called again and today.
So, my question is when will I recd my 2 $10 certificate from the buttons promotions? I was in jcp before Christmas and the sales lady ask me to do the survey, and I told her this will not be a good idea because I don’t have good things to say about jcp right now. When this was my favorite shopping store that I thought stood by their word.
I’m in college and recently did a paper on jcp and their falling prices and how people don’t like the fact that Ellen is the spokeperson. I was for Ellen as spokesperson and I was saying I hope jcp pull out of this mess and don’t shut down. Now having second thoughts.
Someone please contact me or email my certificate totaling $20.00.
I have been a customer of jcpenney’s for many years but I have never in my life had bad customer service as yesterday. Had an appointment for pictures and there was no greetings and it took the person 20 minutes to even speak.
The appointment was later as in 40 minutes so if the appointments are not going to be on time you shouldn’t schedule them the way you do.
The first time I had an appointment at Cielo Vista Mall I left because of the same situation. I had been taking pictures at Jcpenney off Joe battle and the service is always on time. Cielo Vista Mall need better customer service.
I recently have entered 6 buttons and i have gotten emails back that I have won three. so i claimed them. I got one back and the next day the other. But after more than 48 hours i have not gotten the third one back. We do not have internet so i am relying on my family members to let me come over and get on there computers. These are the six buttons i entered. mesxrmp pjeuvnv wvwyju2 afag4dz cbjasgm and zhnhm2p I do not remember which ones were which so i gave them all to you to verify i lost three and won three. I have been able to print out two of the three coupons, and i would really appreciate it if i could get that third one before the 31. Thank you.
Hello I had received four button during your little button rewards game. these are the codes I entered tt2dwkn, uwt3htg, mvyffqn, za4y5n3 one of these button was a winner of a $10 dollar gift card not sure which one, but I never received the card. it stated i would receive it in the mail. I am sure if you pull up my member credit card you will see that i am a avid shopper at JCP and have payed my bills. I am not sure why I did not get my gift card, but I feel if your are going to advertise a game to help increase sales you should honor it. So I would like to know what happened and how long will it be before I get my gift card.
I had purchased some pants from the Battlefield Mall Penneys store and decided to get a couple more pairs in other colors. I called the store to see if they had them in my size. The lady was gone a long time and came back to say they only had a white pair in my size which wasn’t what I wanted. I called again later and got a saleswoman that found the pants I wanted in the color and size and said she would hold them for me until the next day. I then went to the store the next day and when I went to the register I was told to go to, they were unable to find any record of the hold and casually brushed me off saying they were probably put back on the rack. I checked and they were not there. I now find that they are a discontinued brand “made for life” that is not online!!!
Very unhappy customer that will probably never shop at JCP again………
After working a hard shift and dealing with a lot of customers a lot of us employees have to close and organize every hanger and cloths a special way that no customer really cares about. I’m really complaining about not getting out at the time we are scheduled too. For example we are scheduled an hour after close and the managers have us stay for 4-7 hours more and expect some of us to open the next day. We and a lot of employees have a life and are tiered of staying later than we are schealed to, a lot of us go to school and have a family to be with.The “L.O.D” name Matthew makes us stay 5-6 hours after close and never helps us, he just walks around and complains. Must be nice to have his position and do nothing. The jcpenny store I’m complaing for is located in Conorado mall in Albuquerque new Mexico.
I experienced rude service today at JCPenney’s. I am normally a big fan of JCP. I am a female by birth but I almost always shop in the “men’s” department because I am asexual and I do not identify as being a woman. I selected some shirts that I wanted to try on and went into the only dressing room on the entire floor. (The top floor is “women’s” and the bottom floor is “men’s.”) When I came out of the dressing room, an older blonde employee confronted me and said to me, “Don’t you know that this is the MEN’S dressing room?” I was stunned. I didn’t say anything. I always shop at JCP’s “men’s” section and no one has ever confronted me rudely and judged me for this. It is clear that that employee thought I should be shopping in women’s section, and made her own judgment. I do not understand this behavior. I thought that JCPenney of all stores would be more understanding, especially with their promotion of gay rights as well as their support of Ellen Degeneres, an openly gay individual, as official spokesperson of JCP. If they want me to fit society’s gender binary, then they should at least put more than one dressing room on each floor. OR better yet, make the dressing rooms GENDER NEUTRAL. Our JCP is huge and it would be ridiculous for me to walk through “men’s” to housewares, then to the escalator, then through “women’s” just to use the “appropriate” dressing room for my appearance. Then, oops, wrong size, have to go back downstairs, through housewares, through “men’s” for another size. JCPenney, you should help your employees learn to be a little more tolerant.
Has Ron Johnson no passion for the customer who has shopped at jc penneys for over 35 years to get my support hose that was the best ever. I”ve tried other brands but they are not the same. Now you have to go on line and pay for the shipping and handling when we were able to get this item in the store. Has his mom died and he has no compasion for other mothers or daughters who need this item for health reasons. I don’t need to know that a coffee bar in the middle of the store is better than buying what I have always counted on for my health and comfort. I have never gone to this length to get this product back on the shelf. I have read other womens reaction to the same problem and nothing seems to work. WHAT is wrong here. Can the stock holders quit giving this ron johnson so much leeway. I’m sick over this please help us out here. I know this will go no where but atleast I’m trying. Giving him millions has given him no passion for the customer who cared about your store.
We continually received buttons that would not go thru or had said they had been used. We entered periodically and said we had won but did not get the printable certificate. On the last day we(my husband and I) entered codes that said we had won 3 #10 certificated and sent them in and recieved the successful message but have yet to get the ceriticate. I am just wondering why it has not came and if you are going to honor them?I have taken certificates in to use that I have been told had already been uses and I had just printed them before leaving the house. This has not been a good experience for me with JCP Penny. I can see from the NUMEROUS complaints I am not alone in this. This does not say much for the reputation of JCPenny.
I shop at the store in Owasso Ok. and the pricing is very deceiving. I pay attention to the fine print on the signs that read (and up) but when it does not have that on them I expect to pay that price. I went in to buy a coat yesterday and some tags read 30.00 and some read 40.00 etc. So I pick out a 30.00 coat several more on the same rack so I know it was not placed on the rack by a shopper. When i went to check out it rang up 80.00 I am on a fixed income so of course i did not buy it. This is not the first time this has happened. It will be the last time. I spend quite a bit in that store but I find it more difficult to find anything for my age category. Over 60
We do (did) a lot of shopping at J C Penney’s, have for many years. The button contest was awful, half of the buttons I received didn’t work. I agree with everyone else, the ones that didn’t work were probably winners. My family and I called the headquarters in Dallas, TX and they said they didn’t care what we thought on the buttons. They said it was a third party that was handling that and the lady told me “Here’s an email address write them and tell them why you don’t like it”. So I took the e-mail down and looked it up and all you get to do is write a complaint. Good luck you will never hear from anyone. I was shocked at the main office in Dallas….I guess, but not really because those people in Dallas think they are something and they run the whole world. It has really changed my mind about shopping there ever again. I like Dillard’s and Macy’s and I think they will get my business from now on.
On Dec. 14, I returned a product to JCP in Provo, Utah. It was not a very user-friendly product, and I planned to return it and then immediately purchase a different product of the same price. When I initially bought this curling iron, I used one of the gift certificates I’d won as part of the Black Friday pins. (I should note that I was disappointed to get pins instead of the snow globes that I’ve been collecting for years.) When I returned the curling iron, I figured I would get some sort of credit for the gift certificate. I did not. I didn’t expect the cash back, but I thought I would still be able to use that. Because I didn’t get that credit, I did not purchase the other item I was planning to; I went to another store. I really don’t understand this policy. The store lost a sale because of it. I told the clerks that I was planning to buy a replacement product in the store right then, but the policy was that the gift certificate was gone. I could not even use that credit on another product in the store. This seems like really bad business to me.
Hello, I am writing in regards to the buttons promotion for the holiday season. I have been a card holder of jcp for years . I visited jcp stores throughout the season multiple times and spent a lot of money, and recieved 4 buttons. I have tried for three days to log in and check them but to no avail i was not successful. I know it does not seem like a problem but when i called your customer service line they said it was over and I explained to them that I have been trying to log on for a couple of days and they told me ..”oh well call customer service…” I mean really this is the kind of treatment you receive for being a platinum card holder. I am very upset about this I know it may seem small but when you run a promotion you should really hold up to your rules and regulations as we the customers have to …I appreciate your attention in this matter…
Mary Jane Corsey
Platinum Card Holder
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