J.C. Penney Complaints Continued... (Page 5)310+ reviews added so far. Upset? Call J.C. Penney corporate:
As an JCPenney international customer, I have been visiting Florida for the last 10 years, and have shopped in your stores multiple times during each of these trips. I have never felt the need to complain to a store before, but the incompetence and rudeness of your staff has left me so angry that I now feel the need to express it somewhere.
My first poor experience of JCPenney this holiday was before Christmas when I attended your Davenport store to take advantage of your JCP Cash offer, whereby a $10 coupon can be used on purchases of over $50. Upon entering the store with my mother, customers were being handed several of the aforementioned (photocopied) coupons by a staff member. To save time (so we didn't have to join the line to get some), we grabbed one from the pile and continued into the store. Additionally, while browsing I noticed several sales associates gathering these used JCPenney coupons from behind the various checkout points, and then handing these out to new customers.
Since your staff were giving out multiple coupons to each customer, one would assume that each customer is permitted to use more than one coupon. Apparently not. During a similar sales event the week before this incident I had printed off a couple of these coupons from your website, unaware of the fact they were freely given out in store. In fact, when I got to the checkout on this occasion I was told not to even bother printing off the coupons since they rarely scanned. I was advised that the staff always kept "master" copies of these JCPenney coupons at the checkout anyway. So, with this in mind, I am waiting in a long line to pay for my purchases. I end up waiting for 11 minutes (only two checkout points in the store were open, despite this being a "massive sales event") before we are greeted by a sales associate.
My mother gave the gentleman her $75 purchase and it is processed and paid for using the coupon. I then present my $60 worth of merchandise and state my wish to utilise the coupon (I felt the need to specify this, because after witnessing an argument between customers and your staff before I realised that unlike other stores, namely Macys, apparently JCPenney doesn't scan coupons that are being given out freely within your store unless the customer specifically requests that they do).
The sales associate tells me he can't, because it's already been used. I question this, explaining that I've seen other members of staff restocking the coupon pile from the used ones behind the till. He is persistent that he can't, and he tells me I must walk the 20 feet to go and get a "new" (i.e. previously been used by another customer and put back onto the "new" pile) photocopied voucher. Feeling slightly cross but not wanting an argument, I walk like to the associate giving out coupons at the front of the store. He gives me 3.
I return to the checkout and my payment is processed. Wonderful, one down and one more to go. I place the next $60 lot of merchandise on the checkout, this time feeling secretly smug that I already have my next coupon ready and waiting. However, now your sales associate tells me he can't process the transaction because I've already used the offer once. I question the sense of this when the employee at the front of the JCPenney store is giving multiple coupons to each customer anyway. I ask him what's stopping me from just paying elsewhere in the store. He, perhaps not surprisingly, has no answer. Now furious, I make my way to the other line (remember, still only two checkout points open) and wait again, this time for 8 minutes. I complete my payment and leave the store.
My second poor experience of your store actually occurs on several occasions and actually occurred in three of your stores. It is based on the complete inability of any of your sales associates (or at least the ones I have had the misfortune to deal with) to effectively deal with a traveller's cheque. When in England, we are encouraged to use traveller's cheques as a means of payment rather than cash for security reasons. I have never had a problem paying with a traveller's cheque in any other store (I have successfully used them in Macys, Wal-Mart, Sears, Dillards, Bath and Body Works to name a few) in the 7 weeks I have been here.
Yet in your stores in Davenport, the Florida Mall and Estero, Florida I have had problems. On one occasion two female employees stood behind the counter discussing why they thought the $100 cheque could be fake while waiting for a manager to come down. I found this particularly insulting, and felt the need upon this occasion to endure another 10 painful minutes in your store waiting to speak to the store manager.
He was very apologetic, repeatedly informing me that he didn't want to lose my custom. Clearly that's all customers are to you.. money. The other two occasions involving traveller's cheques involved me being asked to wait to one side while the sales associate continued to serve other people. After waiting for at least 5 minutes, a manager turned up to press a button on the till thus allowing the payment to be processed (why this couldn't have been communicated over the telephone, I have no idea).
The only time I was ever offered an apology was when the manager was called down, and like I mentioned earlier, he was only sorry "to lose our custom." The thing is with traveller's cheques, if I were in a store that wasn't the tourist capital of America I might be able to understand the lack of staff training, but in Orlando. Really?! I felt so angry after this that I even did one of your customer surveys advertised on the back of your receipts - I couldn't even fully express my anger there due to a word limit. How funny, you want customer feedback but only 1000 words of it.
My third JCPenney complaint and perhaps the worst occurred today and it left me so incensed I felt the need to write this message. I was in your Davenport store today (16th January 2012 between 20.35 and 21.00), once again with my mother, to purchase some cosmetics. After spending 20 minutes deciding on the purchase, we continued to the Sephora check out where a young lady served us. I swiped my credit card (MasterCard) and signed the little screen. The associate then asks me if my name is "Jenifer" to which I answer yes.
She then asks for photo identification. Confused, I tell her that I have shopped with my credit card for 7 weeks in this country and have not once been asked for ID in either JCPenney or any other store. She insists she must see it, explaining the computer is asking for it. I tell her I don't have any (I don't have a driving license and I leave my passport safely locked up in my accommodation - as I am advised to do when travelling), all I have are other bank cards and credit cards. She calls over a manager. The manager turns up after a few minutes later and tells me she will on this occasion accept another card with a signature on it. I once again ask why they need further identification when they never have before, apparently the manager tells me it's store policy and on every other occasion that I've used the card the sales associate has been breaking store policy.
I have travelled the world, and in every other country (and apparently in every other store in Florida) I have visited, when you use a credit card, the signature on the back of the card is compared to the one you provide at the checkout - the transaction is then approved by the sales associate if the signatures match. Your staff didn't even want to see the back of my card. Getting angry at the lack of explanation by your staff (hiding behind the "it's company policy" excuse is not a valid explanation - WHY is it company policy?) and the rudeness of the manager, I refuse to provide another card with a signature.
The manager leaves without apologising or anything. Dumbfounded, I ask the cashier what is happening and she tells me she can't proceed with the transaction. She tells us she has rejected the transaction on the screen so it shouldn't go through, but doesn't provide any evidence of this (in England if something like this happens, you are always given a "void slip").
On 12/14/12 I received two messages that I had won $5.00 and $10.00. I claimed the winning on the same date. The response was SUCCESS and he message was that I will receive emails for my respective certificates with 48 hours. I have not received tham so far.
I do not hat the code numbers because I threw away the buttons after receiving the message that I had won.. I hope you will rush the two certificates because I want to use them for X'mas.
I'm extremely up set I feel JCP is running a scam. I have purchase item from the store through out the holiday and was given buttons for the promotion the store has going and entering without problems won on three occasions.
Today on 12/21/12 purchase more item and was given 6 buttons today and told to enter two a day until promotions is over to try to win a prize. But to my prevail upon entering the buttons it would not go through, kept saying it was entered wrong which wasn't true .
So kept entering it again exactly how it appeared as I have did several time before without problems . At this point all buttons I tried out of the six I was given wouldn't go through.
A friend of the family who works for the better business bureau said I should report it and I'm agree I'm very dissatisfied with JCP, by me not being able to enter the two buttons code I'm missing out on a possible win today, and who knows about the other four.
To whom it may concern I have recently put in my button information in for 2 buttons that were winners and was told to wait 24hrs for notification to print out and its been over a week and no email yet.
I also had an issue where I typed in my button code and it said that I was a winner to check my email and when I checked my email the notification said sorry your buttons no a winner. This has happens 3 times already.
I am a very loyal customer to JCP and the buttons are a great holiday attraction that you have going on but its gets very frustrating when you have problems occur such as this.
On Dec 6 I went to JC Penneys (Orange Park , FL) I went in to have a hair carmelize and a trim. I have very short hair not even sholder length. When I was done Bonnie the stylist told the cashier Chistian that it was $180.00. At that time I was to stunned to question it. I later called the manager Cindy and she said "no it should be between 115 and 125. I asked her to hold my check and I would be back. I went back the Monday after that to write the correct check. I asked the cashier to I get any future discounts because of the twenty dollars worth of gas I used to come back. She said no your caramilzing would have been $140.00. They need to get together and figure out the price and stick with it. I have been a custmer for over seven years but I dont think I will be using them anymore.
I waited in line 40 minutes and then waited another 40 minutes for the saleswoman to tell me the necklace and earrings advertised in your Black Friday ad weren't even there and not in any store. She tried to sell me something that was quite under par from your ad. I felt that I was a victim of false advertising! This was at the Westfield Shopping Center in Meriden, Ct. It was only a $70 sale item, but why would you advertise something that you didn't even have to sell? To get people in the store and sell them something more expensive? I feel cheated. I only have so much money due to my wife awaiting a disability hearing. She is very sick and I wanted to get her something to make her smile!
I placed an order on 11/23/12 with jcp on line and was told that the order would be to me in 4 to 7 business days. When I called to check on my order on 12/02/12 oi was told that there was a hold on my credit card. i did not understand why because my credit card is just find. then i was told that's just they way that jcp do things. part of that order i need today. if i was told that you were going to hold my card i could have done business with someone eles. i feel that you should be honest with your customers when they call and place an order. i was told that my order might go out on monday Decemb er 3, 2012. as you can see it is way over the 4 to 7 days promis to me. i am trying to see if i can get this order from some other source.
As I was in the front of the line at JC Penny line this morning on Black Friday, Looking through the window we saw several JC Penny Associates ringing up sales items for themselves before we were allowed in the store. These items were the small applaince items for 8.00 dollars. When we were allowed in the store, most of the 8 dollar items were sold out. Why was this allowed? Don't say it didn't happen because we watched it through the door window. I have been a long standing customer for JC Penny but after this I just don't know if I will shop again in this store.
I was told that my ring that was being shipped to me would arrive within 4-8 days, I then looked online and my tracking order stated that it wouldn't even be shipped until Dec. 4th! I need the ring before then and Jcp did little for me in helping me in the matter. I was not told the correct information and now must wait for a ring to come that I was suppose to have within a day or 2 of thanksgiving and now may not be receiving it until christmas. I do not think that this was my fault and this issue should be handled and I should not have ever been put in this imposition. I am very disappointed in the service of Jcpennys.
I feel I was treated very badly at your store in Lebanon NH at the Upper Valley Plaza in the Hair Solon Dept on Sept 9,2012. Here is what happened, on August 23, 2012 I went and had a Perm and Hair cut by Barbie (I would like to note she was very nice no problems with her) after she was finished with my hair she sold me some products (shampoo and conditioner package deal for $22.00) she told me if I was not happy with it I could return it for a full refund. My total cost for the day was $102.00 plus a $10.00 tip.. (See attached slip #1). I tried the product, it did not work for me, and it made my hair feels matted and had such a hard time getting a comb thru my hair. So I returned the product.
When I got the register I explained to the young lady what was going on with the product. She got me some other stuff to try. I purchased the products she handed me along with other products that I needed. Well she did not know how to do the refund; she first rang up each product and was going to give me a credit of $40.00 I explained that I only paid $22.00 as a package deal. (I feel if I was not an honest person and took the $40.00 maybe you would not be getting this letter from me anyway.) She did not know how to process the refund as a package deal, so that I would get a credit of $22.00. A co-worker came over to help her and she too was not sure how to process this, so they told me she would take $2.00 off conditioner. The replacement product were fresh curl for $12.00 and redkin all soft cond for $9.00 but was rang in as $7.00. (See receipt #2) if she did not take the $2.00 off the total would be $21.00 So went home tried these products, the product that she sold me made my head burn and itch. So I returned them.
When I walked into the store there was no one at the register I stood at the solon register for a good 10 to 15 minutes no one came out to wait on me. (Let me explain why I waited so long, I live 35 minutes away for this store) So as I am standing there I see one of your associates who works in the solon dept. talking to an other associates in the make-up dept... ( Their conversation was being done at the new make-up dept.) The young lady who worked in the solon dept. finally walks over to help me. I explained that I was returning these products as they were not working for me. She listened to me and then walked out back. Someone else comes out from out back to help and again I explained why I was returning the product. She did not know how to do a refund. The young lady that I started with came back out and grabbed the Product from me looked at it put it on the counter and walked out back yet again, did not say a word.
A few minutes passed. She finally came back out and rang up the credit and only issued me a credit for $19.00,(the young ladie who was talking to the ladie in the make up dept.) I explained that I she short me $2.00. She then raised her voice and told me I was only getting back $19.00. The young lady told me that she was not giving me the full credit and was very rude; she embossed me in front of her co-workers tell me I did not know how to add or did I know what I was talking about.. I was not rude to her and there was no reason for her to be so rude to me. I did try to explain why I felt I was due $21.00 and not $19.00. She told me âI can give you credit for $19.00 or I could keep the products. â (See slip #3) I did ask if there was something else I could try, as I wanted something good so my perm would keep longer and look good and not dry. She did not want to assist me, so any other person came out to help me and as she was helping me that same young lady called her out back, So I walked around the solon checking out other products and seein if I could find something, waited a while and no one came back out to help me.
All those ladies turned there back and walked away from me. They ALL walked out back and no one would come out to assist me.. I saw a manager in the store and walked over to her and explained to her what had happened and that I was interested in getting the right product for me. All she said to me was that she was sorry. I will talk to the girls. That was all she had to say. I did not pick up any products that evening, as I was so upset, I left your store shaking and very upset. Not because of the $2.00 it was because of the way they treated me. I have never been treated so rude. I went back into the store a few weeks ago and as I was approaching the solon there were two of the ladies who that were there the night (slip #2), they saw me approaching them, they turned there back and walked out back. They did not come back out front to wait on me,or anyone else.
That same week I had an appointment with Barbie for a hair cut. I was afraid to go in, so I canceled my appointment with her. I was afraid that those young ladies would embarrass me again in front of other people. It took a lot for me to send you this letter; I feel you those ladie need some training in Good Customer Service Skill. It dosent matter who was right or wrong aobut the $2.00, it was the way I was treated when I was making the return and trying to explain why I thought I was stil due the $2.00. There is right way and wrong way to tell a customer they are wrong without embrassment, to either the parties.
I feel the manager who told me she would talk to the young ladies she did not. I feel if she did they would be more respectful to me as a customers. I wish that you could have seen how I was treated, you would have been shocked. One of the reasons itâs taken me so long to write this letter is because I was afraid of the consequence of what they would do when I walk in to your solon dept. So I have decided to stay away from your solon dept. But felt you should know why and what happened. You know when Irene flooded the Upper Valley JC Pennyâs it was so sad could not find anyone to do a good as job as Barbie. But when the news came out that your store was re-openinng I was so happy, As I have been going to your Solon for years. As I really enjoy going to Barbie for my hair, She dose a great job! If you should have any questions please feel free to contact me.
I purchased a sectional sofa on my account last year (approx Feb or March, 2012) for my daughter. At the time we were told that we should take a warranty on the set, which was $ 180.00. We were told it would take care of everything, especially seams, zippers, dog and cat damage, etc.
We purchased it. Now when we have a claim, which my daughter did on line, and I uploade the picutres, they came back immediately and told us that the policy does not cover seams and this is seam damage. I did not spend this kind of money to have seams fall apart in just over a year. The set has been very well taken care of and looks almost new. I have been a customer of yours since the 1970's and hope that you can resolve this matter by either fixing the seams or replacing the part of the sectional that is damaged. The seams should not tear this easily.
We are very disappointed with the seams in this set, and disappointed even more that we were told it was not covered by the warranty policy we purchased. That was the only reason we purchased the policy. I look forward to hearing from you with a solution to our problems. I can send you the photos if you like.
I have been a JCPenney customer for 30-something years. I think their merchandise is great, fashionable, reasonably priced, great sale opportunities but I have got to write in about the latest commercial being played in the Charlotte, North Carolina market. It is a commercial of people screaming about sales. It is the most irritating commercial I have ever seen. Whether it plays in the evening when I'm watching the news or in the middle of the night waking me up and scaring me to death, I hate it.
I have never lodged a complaint with any merchandisers but PLEASE MAKE IT STOP! I am not psycho but it actually makes me mad when it comes on. Its an obnoxious commercial. Thank you for your consideration.
Your current commercial that is being aired on TV that shows all these super annoying screaming people is a horrible thing. My little grandchildren were here and were frightened, asking in a distraught way, "What's wrong with them, Grandma?" We can't get to the remote fast enough to hit the mute button. Perhaps you think this ad will "get our attention" and therefore, we'll follow up with whatever you are promoting. WRONG. I don't even know what message you are trying to get across.
And frankly, I don't care to find out what it is - any company that would produce something this annoying (and frightening to children) doesn't deserve my business -- I won't be visiting any Penney's stores anytime soon.
Courtney a teller at flowood ms was extremely rude. I was friendly and polite and in fact this is the first time in 40 years that I have complained about someone in work field. Her rudeness has caused me to go to kohls. You have lost a valued customer of 25 years due to her unbelievable rudeness.
I brought my 13 year old daughter into JCPenneys to get a hair cut ($22) signed her in and told the lady at the desk that I wanted a HAIRCUT for my daughter. After waiting quite some time with no customers the same lady that met us at the front desk started cutting my daughters hair. The lady did quite a wonderful job of cutting very little hair from my childs head, then blow drying and styling it without asking my permission. She then added $10 to final charge for the service I did not request nor did we need. It was quite obvious the lady was upset and very quickly called in "somebody" else that worked for JCPenneys.
So enters this new lady, we both quickly explained our sides, me stating that I asked for a hair cut, the lady working there stating that I shouldn't leave without paying for services rendered. Now, as far as I understand, a 13 year old cannot create a leagally binding contract in the United States of America no matter who, what, when, were, or why, but the lady cutting my daughters hair seemed to think different, as she stated that when she takes her 4 year old son to get his hair cut that what he says goes....At this point I am getting more upset and embarrased over the fact that I am having to argue over this. After stating our points, me and the beautition, to the third JCPenney party, the result was, "I don't know what to".
Since the third party did not help at all, I asked if there was somebody higher we can talk to. I was refusing to let this go, as I believe in America that a 13 year old cannot concent to a leagally binding agreement, but the the beautition refused to let us leave unless she rewashed my daughters hair, removing all of her talented glory, thus negating the $10 difference of her blowdrying expertice, surely further damaging my daughters hair and costing the store more money in product, and both of us in time. I am severly upset and will NEVER EVER EVER shop JCPenneys again, and will SURELY spread the word of my bad experience.
I am normally in love with JCPenney, but now I am very disappointed in them. They have discontinued my favorite, and most comfortable cotton briefs. Why? Someone else, or another company should take up the selling of the Underscore brand, because there are a lot of loyal customers like me who want to purchase this brand. I hate when a corporation makes a decision without understanding its customer base. It is an insult. I have tried other brands and have hated their fit. Who wants a skinny stringy underpants that bunches up in your private area? I don't.
Someone has replaced my previous phone number on my rewards account with a strangers name and phone number, plus there e-mail address. When I was in the Georgia Mall store on January 9, 2015, my phone number that we used for 23 years would not activate and another person's name keep reappearing. I was able to get his phone number, name plus after talking to customer service his e-mail address, which I was not impressed with the phone menu. JC Penny's need a better system just to address my account and concerns. My next option was to contact the store manager, which was a fail. In attempt to contact the store manager several times at the store location that this may have occurred, the manager was not available, so in observation the store has poor leadership. I feel with my gut that something isn't right at this location, and a possible scam may be occurring. I plan to contact the person on my account and let them be aware of my findings, and that I have reported this incident to authorities and plan to contact the local police in the area that action occurred. It is only fair to due to having no easy access to get this resolved. I feel that JC Penny wants my business as a customer, but when I need to talk with a person to start a process, I have to search the internet just to find a number that doesn't exist then finally this section for a complaint. I have lost all faith in the company with this process and plan to support this store less. I hope to hear from someone soon to make sure this isn't happening to other customers that might be unaware or could this be a one time event, however I want answers!
Schedule and appointment to have my picture taken wiuth my four grandchildren. appointment was 350pm on March 30, 2014. Arrived at 330p. Girl taking picutres asked what we wanted, we explained and then she proceeded to tell us what was going to take place. /not igving us the opportunity to choose how we wanted pictures. She rushed us through the process and we did have some difficulty with our three year old. Photogrpaher didnt seem to care just wanted to get pictures over with and move on the the last shoot of the day. Pictures we thought were being taken and were told were being taken were not. After photo session, we waited 15 minutes for anohter assoicate to come over to us and she then told me that we would need to look at pictures ourself since she was going to have to helo the photogrpaher. She stated that photographer was done mentally for the day. So we looked at less than exceptable pictures and after another 15 minutes the aqssoicates came back and she was told that we were in no way buying anything today. Pictures looked like they were rushed and we were not paying for these. Associate apoligized and told us we could view them on line for the next week if we wanted to choose anything.
JC Penney lost not only my business today but that of my daughter and daughter in law. In addition, anyone that I can tell my experience to I will. Facebook is a wonderful media outlet and I have posted my dissatification with JC Penney already.
I’m a 6 ‘6 388 pound guy that just wants to be able to walk in a store and go to the big AND tall section and actually find clothes for big and tall not so called 5x shirt that is a high priced 2x shirt for a boy.the big and tall community demand real big and tall clothes . Jcpenny STOP the false advertisements and take away the big and tall section in your stores you don’t know what your doing .
I missed a call from the Albany, GA JC Penney mall. I assumed it was about the recent order I made on line and had shipped to their store. When I called, I got the children’s department, when I explained what I thought may have happened the young lady said she would transfer me to catalog. The phone rang at least twenty times and then I was routed back to the same young woman. I explained that I was holding for catalog. She sighed loudly into the phone and said well I guess no one is there. Hold on, I will transfer you again. I tried to tell her that I just needed to know where to pick up my delivery and ask if I needed to bring anything but she had already transfered me again. The next person that answered was rude and told me that I would need to call them back in ten minutes that she had customers looking at her and could not assist me. I spend a good deal of money in that store and only needed a minute of her time. I am very unsatisfied with the service that I received today. Not sure if I will be back.
I have always loved JC Penney. However, this past year I have noticed that I cant find anything in the stores. When I ask the cashiers they keep telling me that I need to get online to find more items or that I can order items but it will take 5-10 working days. I guess that when I go to a store I want to purchase merchandise there, not be told to go online or wait for 2 weeks. My daughter asked me why I keep going there since I cant find what I want at the store. I told her I really didnt know, maybe I am hopeful that you will get the stores back to where they used to be. I doubt this will make any difference but I hope that you will at least consider this request. Your customers want to go to the store and come out with purchased items, not go online or wait. Thank you.
I left a very bad domestic abuse situation. When the police helped me leave all I took was my dog and a overnight bag. Two weeks later when I went back to get my things they had all been destroyed. I’ve been working hard to rebuild my life. Our case is before the wisc appeals court. I even got charged with disorderly conduct for going back to get my two house cats. I work cleaning homes right now-and get 150.00 a month in food assistance. I was tired of wearing everything from a thrift store I wanted new underwear and socks maybe a pair of shorts . So I went to my local penneys store in marshfield wisc. I asked for the manager I wanted to see if they had any “damaged” but yet new items I could maybe buy for a really reduced price. Before I could finish asking I was told “there are places for people like me” I said I was aware of them in our town etc.. I was spoken to loud and rudely in front of customers in both the store and hair salon. I just said I was sorry and left. Maybe I had no right to ask but I should not have been humiliated privately or publicly. If treating people this way is another way you are changing your stores I feel sorry for you. Ellen degeneres can give penneys giftcards away on tv to her audience you look good for that! I will NEVER go in the marshfield store. AGAIN EVER!!! I live with a friend right now I don’t have a bath towel of my own or a new anything but I treat better than your store manager!!! I hope your company is proud “there are places for people like me”!!
I am now 59 yeara old and have been shopping @JC Pennys since was a teenager in high school. Was always the place to go for school wear or dress clothes for any occasion down to belts,socks,cufflinks or whatever needed. Have for years since homeowner always bought bathroom & home decor there and always felt like had great selections and great prices. Now, I walk in every store in Louisville, Ky with $50 gift cards given me and can’t find a thing to buy.
The brands and selection I had grown to love are gone and nothing but alot of money spent on little cubicles of clothing supposedly with high end fashion names with styles and quality that only young teenagers would wear and very little in stock to choose from with ridiculous prices. No selection for bathroom, bedding and home decor that had before,just overpriced cheap looking products that can buy cheaper at discount stores.
Example is bathroom carpeting, shower curtain selections. The JC Penny Collection used to be wonderful but now the recent carpeting and rugs I purchased that were supposed to be the same quality are thin, terrible backing and look cheap. Used to have a wonderful drapery section, but now looks like rags on rods. And lord help you to find someone to help you without an attitude or even knows anything about the products.
Most of the great sales men and women most likely got discouraged and left, replaced my young snotty kids that don’t seem to know anything about helping with home decor or picking out a suit jacket and really don’t want to be bothered. I will say that seems to be a problem in other what I call more high end department stores. JC Penny’s used to be the place to go for about anything I needed, clothing,furniture,home decor, jewerly but now is just a big disappointment.
Please bring back the old brands. the full tables and racks of selection and sales people that actually want to help you find what you need and some place to check it out without getting attitude. I think the recently replaced “boss” might have been great for other stores (even though I think Target is much worse and worse quality than it used to be too) but what has been done to JC Penny now is a tragedy and I am forced to shop elsewhere. Thanks!
I am 7 months pregnant and experiencing a lot of back pain, which limits my ability to walk far distances. My husband and I were leaving the Quakerbridge Mall in West Windsor, NJ. Our car was parked outside the JC Penny. We were 20 feet away from the inside mall entrance to the store when a sales woman locked the doors. I went to the door and knocked, hoping they would open the door for me so I could walk through to my car. A different sales woman, whom I later learned is named Zarna Shah, looked at me, said no and shook her head. I knocked several more times, hoping she would come over and at least talk to me and explain, but she blatantly ignored me. I had to walk all the way around the mall, in pain, to get to my car. I understand if it is company policy that they can’t open the door past a certain time, but she shouldn’t have ignored me.
I went to your Daytona Beach, FL store yesterday (4.13.2013) to get another drapery set-up (rod and curtains) and three new sets of towels after receiving emails on specials for the home and an email coupon to take an extra 20% off the purchase. My wife and I have already spent hundreds of dollars at this location in fixing up our new home and wanted to get additional matching items, so going elsewhere wasn’t even a thought…but it is now! The departments I needed to visit were under a reconstruction with really NO merchandise available to choose from…there were a few towels out but not enough (maybe 4 of each color, I need 8-12 towels and other pieces to match the set).
Additionally, I could not find anybody to help…the place felt deserted. I left the store and have been trying to get the items on-line, however, it is hard to tell on-line exactly what the curtain and rod materials look like, and what I think is the correct matching rod on-line doesn’t show the hardware (braces) to get a positive match to the rest of the house. I like to shop and what I’m purchasing…not taking queses on-line. I would like to take advantage of your ‘extra’ offers if merchandise and helpful personnel are available. I live approx. 40 mins. from the DB JCP and 5 mins. to the nearest Belks.
I have been a JC Penney’s customer for over 45 years and enjoyed the wonderful selections and variety of products they offered. I spend a lot of money at the Rapid City, Sd store and Christmas was always the greatest shopping trip. I walked into our local store after the so called up to date changes and my shock was apparent as it was like walking into a completely different store. The usual brands of ST Johns and the great selection of women’s clothing were no where in sight. Sad to say, that was my last visit to a store that been part of my shopping experience for years. NOW, that you all have gotten back on terra firma and replaced the so called new look with the older, better selections I will be checking you out!!!
The latest look of JC Penney has been the best look for them in years! The CEO had a vision and it was a good one. The prices were great and the stores were laid out wonderfully. My daughters and I loved the way everything came together and did some Christmas shopping there. Why in the world would you let this man go when things were just getting better for the company? It takes a while to get a new concept off of the ground and you didn’t give him enough time to accomplish this. Shame on you!!! I hope you’ll reconsider.
Every day low price ? Not true. I used to shop at this store all the time . I had a jc credit card with a pretty good amount o spending money. I was a costumer for probably 5-6 years. But after the new CEO decide to change the sales coupons for every day Lowe price I was very disappointed.
But I still gave I try so I took my kids to go cloth shopping for back to school. Which was a big mistake. When the cashier gave my total price I them realize that the every day low price wasn’t such every day low price and since them i never shop at that store again.
i finished paying my jcp card and cancel my account . AIM so disappointed. The store now looks empty and the layout and clothe quality is really bad.
I took my 6 year old son to the salon at JC Penny, Tukwila, Wa, on Sunday February 17, 2013 for a haircut. I was under the impression that your store was offering the free haircuts for kids every Sunday. I was disappointed when I asked for my sons hair to be trimmed and instead the stylist gave him a buzz cut. I was then disappointed when I found out after the cut that JC Penny stopped offering the free kids cuts February 1. I wish that the stylist or the women who made the appointment had mentioned this detail. I to say the least am disappointed and believe the information should have been pored somewhere so customers are informed.
I am visiting Poughkeepsie, NY for my mothers birthday and went to the store to purchase a piece of Jewelery. The brochure atated the sale was dec 30 to xxx. Dec 30th bing today I thought I would get the discount. Instead I was told I had to pick the item up on Sunday. I told him I would not be here and her birthday is tomorrow. I eventully left with out purchasing anything. I called to speak to a manager to understand the sale.
She said something about pre sale and thats the way it works. I said there was nothing in the brochure but thats the way it is done and she worked in furniture for 20 yrs and this always happend. Being a JC penney member for 40 yrs I have never been told this nor have I been trated this badly. She wemt on to say my mother could pick the item up, my mother is 86 and does not drive. She also said there are millions who appreciate our sales.
I felt like she was saying I didnt appreciate them. She made me feel uncomfortable. I have never been treated by your competitors as I was today. I am sorry this happened as I shop a lot in your store but will think twice before I do again. Thank you. Marshall Dalleo
I visited the JCPenney Salon in Fredericksburg, VA on December 28th, 2012. I called 2 weeks ahead and scheduled a cut and color. When I arrived 15 minutes early I was told to have a seat and someone would be with me shortly. I brought my mother in law along to get a shampoo and style. She however did not have an appointment, but was a walk-in. We were given the same appointment time. She (who has short hair) was taken back on time. A few employees went to the desk to check the computer and asked if I had been helped. Each time I told the new lady at the desk my name and that I had a 10:30 appointment. Three different ladies asked me the same question, then looked in the computer and walked away. They either started a conversation with another employee or sat down int heir chairs. When the fourth lady finally came up and asked me the same question, I again told her my name and my appointment time. It was now 20 minutes past my appointment. The woman had a negative attitude in the beginning. She said “and you want color?” in a nasty tone. I told her yes, I wanted a cut and color. Looking around I noticed a lot of the clientele were ladies with shorter hair getting cuts or perms. I have long hair that takes time, and the impression I got was that nobody in the salon wanted to deal with my hair. If long hair or color is not something a salon specializes in then it should not be offered on the menu of services. When the fourth lady finally brought me back she was very reserved and seemed like she was put out having to “deal” with me. I tried to be friendly and make conversation. I attempted to make jokes when she pulled out the color book to see which one I wanted. She seemed to warm up a little following the jokes, but not much. She did not explain anything she was doing while she worked. The color we chose is not the color it turned out to be on my hair. I tried to make the best of it and thanked her. I also left her a 25% tip to show my appreciation for “dealing” with my hair. She also took a few smoke breaks while working on my hair. I know this because when she returned from her breaks she reeked of cigarette smoke. I am not telling anyone how to live, but in a business when you are working in close proximity to the customer at least make an attempt to avoid smelling offensive when you are working with them. I must say I am very disappointed in the service and product I received that day. I am an avid JCPenney shopper. I am sad to say that was my first and last visit to the JCPenney salon.
I purchased 2 pair of Arizona jeans in August 2012 and 1 pair in September 2012 and all of them have ripped near the back pocket. The first pair tore about 1 week after purchasing them, the second pair was the one bought in September and that tore right away and the third pair was one purchased in August and that just now finally ripped January 2013. I didn’t have my receipt for either purchase so the store would not take them back. It’s very frustrating to buy them and have the rip out right away. I purchase a lot of items at JCPenney but lately have not been very satisifed.
I placed an order on December 13 for my children’s Christmas. After checking Track my order on the website several times and not seeing that my order had been shipped I contacted customer service on Dec. 21 to find out they were holding the entire order because two items were on back order. I told them to cancel the back order items and send the rest. So I reordered the back order items on a separate ticket. In the past JCP has always sent what is in stock and then sends the back order items later. Even though I called on Dec. 21 I didn’t receive the in stock items until January 7. Then two of the back order items were cancelled by JCP because they were out of stock. The other item didn’t arrive until January 14. Complaint #2 I had to return jeans for another size so I reorder those and was told the store would call me when they arrive at the store. The Jeans arrived 4 days ago and the store never called me. I had to call to find out that my order had arrived. I’ve been doing business with JCP for over 30 years and have never had these issues. If this continues I will be taking my business elsewhere. Besides that JCP doesn’t have the quality clothes or the petite size in any variety like they have had in the past.
I have been shopping at JC penneys for a long time. I came into the Silverdale Washington store on Friday 1/11/2013 about approx. 11 a.m.ish?? I had just purchased a dress and was looking for some shoes to go with my dress. I approached the desk in the shoe department and asked the employee for some help in finding some high heal black shoes. All she said to me is “what you see is what you get!” I could no believe that response at all. I turned around and felt just so little like I meant nothing as a customer. She had a medium build and had blondish brown hair. I just want to inform you of who is representing your company:(
Marnee K Mellon
I ordered a pair of boots on 12/27/12 in store. The sales clerk ordered them on line for me and told me it would be 4 to 7 days. She said I would be called when they come in. As of 1/10/13, I still had not been called. I went in store to see if they were in. They were in and I asked when the merchandise arrived. The clerk said the boots arrived on 1/3/13. Poor customer service to not be called as promised. The clerk simply said sorry but that doesnt change the fact that I waited an extra week to get these. JCP has really gone down hill the last couple of years and I shop there less and less. Poor customer service and quailty of merchandise.
My stylist works at the JcPenny’s Salon in Cedar Hill, TX. She is very good, no complaints on her service. However, I am very concerned that every other Sunday, there is rarely a receptionist checking in clients, answering phones and checking out customers. Many of the stylist have to stop working and go take care of those duties. I understand JcPenny’s maybe like every other company out there, cutting costs as much as they can. But it is extremely inefficient to stop working and go handle other duties that are not necessarily the stylist duties (as most of them do not know how the register works – sometimes it takes 2 or 3 to make it happen). I believe someone should be in that department from 1p-5p – assisting with transactions and check-ins.
First off let me say the JcPenny penny’s is my favorite store to shop. On 1/4/2013 I went in to shop and found some great deals on some dresses for the unbelievable price of six dollar. I was going to purchase three do them
That I reall loved. As I went to pay for them the cashier told me that I couldn’t buy two of them because the price was wrong ( she left to check) I was really upset and told her in which area I had gotten them and that their were more of the same in the rack for that price. I also told her the the other customers were going to get upset if they also didn’t get them for the price stated on the tag, she didn’t seem to care all she said was maybe they could help you on the other side. I was in a hurry or I would have aske for a manager to speak to. This has never happen to me the ladies alway charged me on what the tag is priced. My only question is what is your policy on items priced , this was on the clearance racks.
Hello, I loved the buttons. My grandchildren will love them too! The promotion did get me into the store, more than I have been in, for a while. The numbers were a little hard to read, but I have a magnifying glass that works great. Some of the captcha words were hard to figure out as well. But I did win a couple of coupons. Thanks ! I did get several buttons that were invalid. Not sure how that happened, but that was disappointing. All in all, I would definitely do this again.
I have been a customer of jcpenney’s for many years but I have never in my life had bad customer service as yesterday. Had an appointment for pictures and there was no greetings and it took the person 20 minutes to even speak.
The appointment was later as in 40 minutes so if the appointments are not going to be on time you shouldn’t schedule them the way you do.
The first time I had an appointment at Cielo Vista Mall I left because of the same situation. I had been taking pictures at Jcpenney off Joe battle and the service is always on time. Cielo Vista Mall need better customer service.
I had 2 buttons that was a winner of $10, when this promotion started. It stated that I will recd my $10 in 48 hours. I didn’t recd it and called customer service and they took info and said, someone will contact me and that they were mailing out my 2 $10 winners. Well, that was a month ago and no one has contact me. Then I called again and today.
So, my question is when will I recd my 2 $10 certificate from the buttons promotions? I was in jcp before Christmas and the sales lady ask me to do the survey, and I told her this will not be a good idea because I don’t have good things to say about jcp right now. When this was my favorite shopping store that I thought stood by their word.
I’m in college and recently did a paper on jcp and their falling prices and how people don’t like the fact that Ellen is the spokeperson. I was for Ellen as spokesperson and I was saying I hope jcp pull out of this mess and don’t shut down. Now having second thoughts.
Someone please contact me or email my certificate totaling $20.00.
I recently have entered 6 buttons and i have gotten emails back that I have won three. so i claimed them. I got one back and the next day the other. But after more than 48 hours i have not gotten the third one back. We do not have internet so i am relying on my family members to let me come over and get on there computers. These are the six buttons i entered. mesxrmp pjeuvnv wvwyju2 afag4dz cbjasgm and zhnhm2p I do not remember which ones were which so i gave them all to you to verify i lost three and won three. I have been able to print out two of the three coupons, and i would really appreciate it if i could get that third one before the 31. Thank you.
Hello I had received four button during your little button rewards game. these are the codes I entered tt2dwkn, uwt3htg, mvyffqn, za4y5n3 one of these button was a winner of a $10 dollar gift card not sure which one, but I never received the card. it stated i would receive it in the mail. I am sure if you pull up my member credit card you will see that i am a avid shopper at JCP and have payed my bills. I am not sure why I did not get my gift card, but I feel if your are going to advertise a game to help increase sales you should honor it. So I would like to know what happened and how long will it be before I get my gift card.
I had purchased some pants from the Battlefield Mall Penneys store and decided to get a couple more pairs in other colors. I called the store to see if they had them in my size. The lady was gone a long time and came back to say they only had a white pair in my size which wasn’t what I wanted. I called again later and got a saleswoman that found the pants I wanted in the color and size and said she would hold them for me until the next day. I then went to the store the next day and when I went to the register I was told to go to, they were unable to find any record of the hold and casually brushed me off saying they were probably put back on the rack. I checked and they were not there. I now find that they are a discontinued brand “made for life” that is not online!!!
Very unhappy customer that will probably never shop at JCP again………
After working a hard shift and dealing with a lot of customers a lot of us employees have to close and organize every hanger and cloths a special way that no customer really cares about. I’m really complaining about not getting out at the time we are scheduled too. For example we are scheduled an hour after close and the managers have us stay for 4-7 hours more and expect some of us to open the next day. We and a lot of employees have a life and are tiered of staying later than we are schealed to, a lot of us go to school and have a family to be with.The “L.O.D” name Matthew makes us stay 5-6 hours after close and never helps us, he just walks around and complains. Must be nice to have his position and do nothing. The jcpenny store I’m complaing for is located in Conorado mall in Albuquerque new Mexico.
I experienced rude service today at JCPenney’s. I am normally a big fan of JCP. I am a female by birth but I almost always shop in the “men’s” department because I am asexual and I do not identify as being a woman. I selected some shirts that I wanted to try on and went into the only dressing room on the entire floor. (The top floor is “women’s” and the bottom floor is “men’s.”) When I came out of the dressing room, an older blonde employee confronted me and said to me, “Don’t you know that this is the MEN’S dressing room?” I was stunned. I didn’t say anything. I always shop at JCP’s “men’s” section and no one has ever confronted me rudely and judged me for this. It is clear that that employee thought I should be shopping in women’s section, and made her own judgment. I do not understand this behavior. I thought that JCPenney of all stores would be more understanding, especially with their promotion of gay rights as well as their support of Ellen Degeneres, an openly gay individual, as official spokesperson of JCP. If they want me to fit society’s gender binary, then they should at least put more than one dressing room on each floor. OR better yet, make the dressing rooms GENDER NEUTRAL. Our JCP is huge and it would be ridiculous for me to walk through “men’s” to housewares, then to the escalator, then through “women’s” just to use the “appropriate” dressing room for my appearance. Then, oops, wrong size, have to go back downstairs, through housewares, through “men’s” for another size. JCPenney, you should help your employees learn to be a little more tolerant.
Has Ron Johnson no passion for the customer who has shopped at jc penneys for over 35 years to get my support hose that was the best ever. I”ve tried other brands but they are not the same. Now you have to go on line and pay for the shipping and handling when we were able to get this item in the store. Has his mom died and he has no compasion for other mothers or daughters who need this item for health reasons. I don’t need to know that a coffee bar in the middle of the store is better than buying what I have always counted on for my health and comfort. I have never gone to this length to get this product back on the shelf. I have read other womens reaction to the same problem and nothing seems to work. WHAT is wrong here. Can the stock holders quit giving this ron johnson so much leeway. I’m sick over this please help us out here. I know this will go no where but atleast I’m trying. Giving him millions has given him no passion for the customer who cared about your store.
We continually received buttons that would not go thru or had said they had been used. We entered periodically and said we had won but did not get the printable certificate. On the last day we(my husband and I) entered codes that said we had won 3 #10 certificated and sent them in and recieved the successful message but have yet to get the ceriticate. I am just wondering why it has not came and if you are going to honor them?I have taken certificates in to use that I have been told had already been uses and I had just printed them before leaving the house. This has not been a good experience for me with JCP Penny. I can see from the NUMEROUS complaints I am not alone in this. This does not say much for the reputation of JCPenny.
I shop at the store in Owasso Ok. and the pricing is very deceiving. I pay attention to the fine print on the signs that read (and up) but when it does not have that on them I expect to pay that price. I went in to buy a coat yesterday and some tags read 30.00 and some read 40.00 etc. So I pick out a 30.00 coat several more on the same rack so I know it was not placed on the rack by a shopper. When i went to check out it rang up 80.00 I am on a fixed income so of course i did not buy it. This is not the first time this has happened. It will be the last time. I spend quite a bit in that store but I find it more difficult to find anything for my age category. Over 60
We do (did) a lot of shopping at J C Penney’s, have for many years. The button contest was awful, half of the buttons I received didn’t work. I agree with everyone else, the ones that didn’t work were probably winners. My family and I called the headquarters in Dallas, TX and they said they didn’t care what we thought on the buttons. They said it was a third party that was handling that and the lady told me “Here’s an email address write them and tell them why you don’t like it”. So I took the e-mail down and looked it up and all you get to do is write a complaint. Good luck you will never hear from anyone. I was shocked at the main office in Dallas….I guess, but not really because those people in Dallas think they are something and they run the whole world. It has really changed my mind about shopping there ever again. I like Dillard’s and Macy’s and I think they will get my business from now on.
On Dec. 14, I returned a product to JCP in Provo, Utah. It was not a very user-friendly product, and I planned to return it and then immediately purchase a different product of the same price. When I initially bought this curling iron, I used one of the gift certificates I’d won as part of the Black Friday pins. (I should note that I was disappointed to get pins instead of the snow globes that I’ve been collecting for years.) When I returned the curling iron, I figured I would get some sort of credit for the gift certificate. I did not. I didn’t expect the cash back, but I thought I would still be able to use that. Because I didn’t get that credit, I did not purchase the other item I was planning to; I went to another store. I really don’t understand this policy. The store lost a sale because of it. I told the clerks that I was planning to buy a replacement product in the store right then, but the policy was that the gift certificate was gone. I could not even use that credit on another product in the store. This seems like really bad business to me.
I have ordered many times this year from J C Penney. This last time I orderd 1 pair of kahki pants sixe 7, 1 pair in black and 2 in navy, plus 2 sports bras. I received 5 peices of draperies…I never ordered drapes and the original order with all the pants and bras were in the box! Before that I order 4 chairs to be shipped to my daughter. They shipped them to the store! When I called they told it was there mistake and had to reorder and ship them….then I ordered a robe for my granddaughter I received a robe but it wasnt the robe I ordered, prior to that I placed an order for uniforms and my granddaughters received a pair of womens size 14 jeans!!! What the heck is wqrong with J C PENNEY??? If this is happening to me who else is getting the wrong merchanise??? You need to get a handle on your quality control as no one is checking that the merchandse going out is right….
I emailed two weeks ago about these promotional buttons. I have two that keep saying wrong code. I am upset just at the thought that one of them could be worth money and I cant even find out. Ive told people working at JCP they told me to go to this website and that JCP would send me working codes. I have not heard from anyone in two weeks and im pretty upset at this. For JCP to not follow through with what they said is frustrating. I know I may not win alot or any money but I deserve the chance. And in this economy a little money feels like a lot. If you could please have JCP fix this. Problem is now that they waited to long the promtion is over so I cant even use new codes! very upsetting!
Hello, I am writing in regards to the buttons promotion for the holiday season. I have been a card holder of jcp for years . I visited jcp stores throughout the season multiple times and spent a lot of money, and recieved 4 buttons. I have tried for three days to log in and check them but to no avail i was not successful. I know it does not seem like a problem but when i called your customer service line they said it was over and I explained to them that I have been trying to log on for a couple of days and they told me ..”oh well call customer service…” I mean really this is the kind of treatment you receive for being a platinum card holder. I am very upset about this I know it may seem small but when you run a promotion you should really hold up to your rules and regulations as we the customers have to …I appreciate your attention in this matter…
Mary Jane Corsey
Platinum Card Holder
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