J.C. Penney Complaints Continued... (Page 4)365+ reviews added so far. Upset? Call J.C. Penney corporate:
On Dec. 14, I returned a product to JCP in Provo, Utah. It was not a very user-friendly product, and I planned to return it and then immediately purchase a different product of the same price. When I initially bought this curling iron, I used one of the gift certificates I’d won as part of the Black Friday pins. (I should note that I was disappointed to get pins instead of the snow globes that I’ve been collecting for years.) When I returned the curling iron, I figured I would get some sort of credit for the gift certificate. I did not. I didn’t expect the cash back, but I thought I would still be able to use that. Because I didn’t get that credit, I did not purchase the other item I was planning to; I went to another store. I really don’t understand this policy. The store lost a sale because of it. I told the clerks that I was planning to buy a replacement product in the store right then, but the policy was that the gift certificate was gone. I could not even use that credit on another product in the store. This seems like really bad business to me.
After working a hard shift and dealing with a lot of customers a lot of us employees have to close and organize every hanger and cloths a special way that no customer really cares about. I’m really complaining about not getting out at the time we are scheduled too. For example we are scheduled an hour after close and the managers have us stay for 4-7 hours more and expect some of us to open the next day. We and a lot of employees have a life and are tiered of staying later than we are schealed to, a lot of us go to school and have a family to be with.The “L.O.D” name Matthew makes us stay 5-6 hours after close and never helps us, he just walks around and complains. Must be nice to have his position and do nothing. The jcpenny store I’m complaing for is located in Conorado mall in Albuquerque new Mexico.
I experienced rude service today at JCPenney’s. I am normally a big fan of JCP. I am a female by birth but I almost always shop in the “men’s” department because I am asexual and I do not identify as being a woman. I selected some shirts that I wanted to try on and went into the only dressing room on the entire floor. (The top floor is “women’s” and the bottom floor is “men’s.”) When I came out of the dressing room, an older blonde employee confronted me and said to me, “Don’t you know that this is the MEN’S dressing room?” I was stunned. I didn’t say anything. I always shop at JCP’s “men’s” section and no one has ever confronted me rudely and judged me for this. It is clear that that employee thought I should be shopping in women’s section, and made her own judgment. I do not understand this behavior. I thought that JCPenney of all stores would be more understanding, especially with their promotion of gay rights as well as their support of Ellen Degeneres, an openly gay individual, as official spokesperson of JCP. If they want me to fit society’s gender binary, then they should at least put more than one dressing room on each floor. OR better yet, make the dressing rooms GENDER NEUTRAL. Our JCP is huge and it would be ridiculous for me to walk through “men’s” to housewares, then to the escalator, then through “women’s” just to use the “appropriate” dressing room for my appearance. Then, oops, wrong size, have to go back downstairs, through housewares, through “men’s” for another size. JCPenney, you should help your employees learn to be a little more tolerant.
I ordered merchandise for pickup, but when I went to pick up the merchandise, and after I signed for it, the clerk told me that it was not in the store. JCPenney called me 48 hours prior to inform me that the merchandise had arrived. I think someone stole my merchandise. Now the order looks like I picked it up, when I didn’t. I told the clerk that I was concerned that I had signed prior to her update that the merchandise was missing, but she assured me that it was okay. It’s not okay. I will go to the store again tomorrow to get my money back.
i did a lot of xmas shopping at your store at hamilton town center in Indiana.I had several buttons to enter at two buttons a day.Last Friday one of my entries was a twenty-five dollar winner. I saw where you had sent my e-mail to me my printer is on the fritz so my daughter was going to print my winner for me. She went to print it for me and we can’t find it I have not deleted anything from my mail it is not in my trash . Also I had called to complain I had 3 buttons that only had 6 digits on the back of the button and nobody has given me an answer about those buttons come on jcp you are one of my daughters and I favorite stores to shop . Please don’t drop the ball here.
I ordered a set of dinnerware when I got it there was a broken dinner plate. I called customer service and they said I had to order a whole set and return the other one when all I needed was a new dinner plate. I talked to two different people. The second person gave me the number of replacement parts store so I called them and they needed a lot of info which no one gave me to give to them so again I had to call jcpenney’s back and get the info they should have shared with me to begin with. Then I had to call the replacement store back. This is totally not called for. Why can’t Penny’s get their act straight and give good customer service I found out they are out of the dinnerware and have to wait 4-6 weeks for a replacement. I shouldn’t have had to go through all that nonsense to get a replacement.
I have ordered many times this year from J C Penney. This last time I orderd 1 pair of kahki pants sixe 7, 1 pair in black and 2 in navy, plus 2 sports bras. I received 5 peices of draperies…I never ordered drapes and the original order with all the pants and bras were in the box! Before that I order 4 chairs to be shipped to my daughter. They shipped them to the store! When I called they told it was there mistake and had to reorder and ship them….then I ordered a robe for my granddaughter I received a robe but it wasnt the robe I ordered, prior to that I placed an order for uniforms and my granddaughters received a pair of womens size 14 jeans!!! What the heck is wqrong with J C PENNEY??? If this is happening to me who else is getting the wrong merchanise??? You need to get a handle on your quality control as no one is checking that the merchandse going out is right….
I emailed two weeks ago about these promotional buttons. I have two that keep saying wrong code. I am upset just at the thought that one of them could be worth money and I cant even find out. Ive told people working at JCP they told me to go to this website and that JCP would send me working codes. I have not heard from anyone in two weeks and im pretty upset at this. For JCP to not follow through with what they said is frustrating. I know I may not win alot or any money but I deserve the chance. And in this economy a little money feels like a lot. If you could please have JCP fix this. Problem is now that they waited to long the promtion is over so I cant even use new codes! very upsetting!
Hello, I am writing in regards to the buttons promotion for the holiday season. I have been a card holder of jcp for years . I visited jcp stores throughout the season multiple times and spent a lot of money, and recieved 4 buttons. I have tried for three days to log in and check them but to no avail i was not successful. I know it does not seem like a problem but when i called your customer service line they said it was over and I explained to them that I have been trying to log on for a couple of days and they told me ..”oh well call customer service…” I mean really this is the kind of treatment you receive for being a platinum card holder. I am very upset about this I know it may seem small but when you run a promotion you should really hold up to your rules and regulations as we the customers have to …I appreciate your attention in this matter…
Mary Jane Corsey
Platinum Card Holder
When I first started collecting my buttons for rewards I was told that the buttons rewards ended on 12/31/2012, I took the Cashier words from JC Penneys as a true statement. We were on vacation for 2 weeks visiting our son in Live Oak, Florida. We decide to do a little Christmas shopping in Valdosta, Georgia which is about an hour away from his place. With me being on disability and this thing the holidays I really wasn’t putting the button as first priority since I figured I had time to enter the buttons online. Even though this is a JCPenney promoton I understand it was a third party that was handling this. So after doing Christmas shopping, spending family time family on Christmas Eve and Christmas Day opening presents, Christmas dinner with family. Dealing with 1 of our dogs who got sick on December 17th and giving her last of my time, she was called home on the 23rd and we buried her on the 24th. After all these things were said and done and a very large family. I figured today I could relax, since I only had sleep for about 8 hours in a week, I figured I could eal with my bed. Low and behold when I pull my buttons out and read the paperwork I found out that the rewards had expired on 12/24/2012, REALLY, Christmas Eve? I believe this should be extended because I mean it says if we were busy during the holidays and nothing else to do why would anyone end a contest on Christmas Eve, ARE YOU KIDDING ME? Being on disability and going through all we went through for the holidays you end a contest on Christmas Eve??? I really believe this contest should be extended until 12/31 For all the people that were busy during the holidays, which is what we should have been doing. Please reconsider this op_rçerely,
Mrs. Sandra Evans
after 2 weeks of entering buttons from shopping at jcpenneys stores, i finally won a $5 gift certificate. after fighting with the access and finally getting email sent back, i printed my certificate today. i will see if honored tomorrow at local store. the clerk claimed great prizes @ 1 in 7 but this was not so. i did get two final buttons on xmas eve, dec 24, and promptly entered online upon return home from store, but these last to buttons i entered, were neither acknowledged as a loser or a winner. no sign of even entering them. now it is too late xmas day.
I would like to say that I am always shopping at Jcpenney. I was going Christmas shopping on Sunday and I was in the shoe section. I was waiting so long in line just to get a certain size! who knows where most of the workers were. The other workers that helped me were busy so I understood them. When I got to the cash register I paid for the shoes I bought and asked for 4 gift boxes. The lady just looked at me as if she did not want to give me 4 and asked me “2 or 3?” . I cannot believe she questioned me after I had told her how many I wanted. She was very unprofessional because as far as I am concerned the customer is always right. The customer service was horrible and the lady at the cashier register was rude. Every time I come to shop here I get good customer service. Who knows what happened that day but I do not think I want to shop here anymore.
give us back the holiday candy bars. they were given during shopping at the door and no headaches. i shopped at jcpenneys and earned my buttons to enter two per day until christmas eve. i found that i was answered only on about half of buttons i entered. my two final entries made on last day allowed, christmas eve, dec.24 were NOT acknowledged at all. i have one button left i could not claim at all cuz it put me past my two per day limit. i heard a cashier explaining how great the buttons were, the great gifts which were being given at about 1 in 7 buttons. i won nothing. not even a lousy pen or something small. n0thing and i entered two per day for a week.
I like JCP and was enjoying their Christmas buttons promotion, until I started finding that a large number (over 30!) with non-working codes! Having such a high number of invalid codes seems higher than one person would have at random. I’m wondering if there was an issue with the printer they used to create the stickers that with the code printed on them (on the back of the buttons) or something else that would generate such a high number of invalid codes. I notified JCP of the problem and they emailed me two new codes (in exchange for the 30 “bad” ones), but no explanation for the excessive number of invalid codes.
I have tryed to do what they said to do, go to the web sit and enter the code words numbers or letters to see if you win. it aways says I didnt out enough in my code which I did have 6 buttons from them cause I did my main shopping ay J.C. Penneys. Call the customer help line that was a joke she took all my buttons and told me to look for an email telling me what I have won or not. never happen. Been a customer rep so I know how to treat persons on the phone if you say what u tell them then do it. Thank You Terr Cecil
Like most of the complaints already registered, I too had the same problems. Invalid captcha, This button has already been used, Unable at times to make out the two words. Frustrating when I have to start completely over. At almost 74 yrs. old & working all this on the computer is quite unbearable. Did you decide that to many people were winning and this was the way to cut us off? I have always loved to shop at JCPenney especially the Home Store. I may have to find another very soon.
I have been going to the store every day. To buy things and get buttons. I have 5 buttons that said they were already used. When I went to the store they told me that there must be a bad batch. At first you could get buttons then they would hand you one. When you tried to exchange the buttons, you usually recieved new ones that were not good.
Or I was told to send an e-mail to get new button codes. Sometimes you would have to put a new capatcha over and over. It is not easy for me because my eyesight is poor and I have to get surgery soon. It is really frustrating because it cost me in gas. I live 20 miles away and it was not like I stoped on my way.
I went out of my way to to go to the store. It was fun the first or second day to see what you would get. It made you want to do more. But then it was went down hill.Also myself and others liked the store much better before. There is a lot of wasted space. It’s just frustrating the way it is set up. I liked it much better before.
I have 5 buttons that say, button code already used. It was the first time I tried to put them in. 5nqe2g5 rhget2x mbh4agx g33wsrc gxh5epq I wonder if Jcpenney bit off more then they could chew, and started pulling the buttons that were big winners. How many folks out there have the same complaint as mine. Maybe they didn’t have as many shoppers as they anticipated, and they were going in the negative, With this button promotion. Think about it.
While shopping for holiday items at JCP..Marley Station Mall in Glen Burnie my cashier was very generous and polite
to the two customers before me I was glad to see she was in a good mood because I was wanting to sign up for a jcp card or at least enquire about it..I remember her asking the lady in front of me to fill out some survey and she told the consumer her name and handed her her receipt..I approached the same cashier and her happy demeanor was gone..she had know smile know hello..she wrong my items without saying a word then as I held my hand out for a receipt and change she laid them both on the counter and quickly said next customer…myself and kids were the only black Americans in the line…BBB
I purchased a curio cabinet on 11/30/2012, i received the cabinet and needed a replacement large back mirror. i called the 1800 number on 12/4/2012 and spoke with a gentleman who said no problem one will be shipped. i waited a few days and called back to check tracking. this is where the problem began, i was first told that, what the guy said was not true they do not send replacement parts. i was told they usually do a return and you can order another one. however i was told i had to wait for customer relations to return my call within 24-72 hours. this call never happened. the supervisor i spoke with also told me he would call daily to keep my updated, which he did not. so i called back only to be told they were shipping another one. i was upset that i was going to have to rebuild this again but i was able to deal with that. i then sometime throughout the day called my bank and realized my bank was changed 397.50. this was done without my approval. i never received a phone call back from customer relations explaining this was the only option. they also said that someone who i thought was a jc pennys rep would come to pick the old one up and delivery the new the same day. well that was not true it was UPS man who showed up not even an hour after i talked to them and did not have the new one. which they could take because it was all together except for the mirror, which i told the Representative this. the last lady which she said she was a supervisor was the only helpful one. the lady that processed the order from customer relations was on a call so she could not speak to me. so she said i could return the old one to my local store and the credited my account 106.00 for all the trouble. well today which is 12/15/2012 i went to use my debit card and it was declined because there was a security hold on my account because of all the transitions they thought it was fraudulent. i have never experienced such havoc in returning an item that i did not even want to return, i wanted a replacement part. the lady that charged my account without my approval was out of line. she should not have been able to to do that oh and while speaking with the supervisor she put me on hold and came back on the line and ask me if i had a husband,the customer relations lady said she spoke with a male. while i have been in a same sex relationship for 3 years so good cop-out but did not work.
I was at the JC Penney store #0130 (Oakdale Mall in Johnson City) on Sunday, December 16, 2012. I am a frequent visitor to JC Penneys and have a JC Penneys credit card. I came to return 4 items and purchased another. The cashier was very rude and snotty to me. I don’t expect to be treated this way by anyone especially somewhere that I am patronizing. I am undergoing chemo for Stage 3 breast cancer and have a tough time dealing with things as it is but to come to the store and purchase something and have this cashier treat me like garbage is more than I can handle. While she was processing my return she had a very bad attitude and snapped to give her my credit card, which I was in the process of getting. Once she finished the transaction she handed me my bag, I asked for a box and she acted like this was a big deal and informed me there was only once size in a very unprofessional manner. I then asked for one of the holiday pins, she made a grunt and reached in and threw two pins on the counter. I said to her she really needed an attitude adjustment. As I was walking out of the store, I decided to speak to a manager and the manager said she would talk to her. I am very disappointed in the service I received and wondering if I will be going back to JC Penney again. Store: 0130 Term: 093 Tran: 1851 Date: 12/16/12 Time: 10:53 am Assoc: 0733.
Lost my card. My fault – no one else to blame. Requested a new card. Notified old account will be closed and new card account number issued and the balance transferred to the new card. Had mailed in a payment previously to losing card. Was told by two different representatives that the payment would be applied against the cancelled card, creating a credit balance which would then be refunded to me. They would not apply the payment to the new card. However, the transferred balance on the new card would accumulate late fees and services charges. What nonsense. In this day when some many are defaulting on everything, I am trying to pay my bill in full and yet, because of the transfer of balances, my payment would not be applied to the new account but the old account. This is the only department store card I have but due to this circumstances, it will be my last one.
I placed an on-line order on 11/23/2012. The reason I ordered on line is so that I did not have to go to a mall/store. I just looked on line to see where my order is and it says some items went to Lakeside S/C, one item shipped via UPS on 11/28/2012, and the rest of the order was cancelled. First of all, I requested all items be shipped to my home. I called customer service this morning to tell them to cancel the entire order. I did not receive anything in the mail. I have not been notified about items going to a store and I have not been notified about items being cancelled. Customer service told me today that if I want to cancel the order, I need to call the store. They also told me the one item that shipped on 11/28/12 should be to my home any time now. I again told her to cancel the entire order and she said that she cannot. I justed called Lakeside at 586-247-1710 and was told by the woman that answered the phone, she was busy with customers and I had to hold and she would look up my order to see if it was there in their store. After 4 minutes, I hung up. I too am a customer and again want to cancel this order. I cannot get a hold of anyone that can or is not too busy to do this. My order number is: 2012-3285-8019-7736. My call back number if needed is 586-206-9092. This is the first time I have ever experience a problem with them but cannot believe the customer service I received by the 800 number as well as the store. Unbelieveable…
I am a big fan of JC Penney, I always have been. I really like the fair and square campain and the store changes.I think however that the button game is the worst run contest I have ever seen. You need a magnifying glass to read the codes and the website is about the least user friendly site on the internet. Its like you dont want people to check the codes. You want them to think they have a chance, but for me, I give up every time. Did you do any market research on this idea before you launched it? I hope you havent pinned your hopes of holiday success on this lame game.
I received 15 buttons at various times of purchase only to enter them into the site which stated “Sorry, this button has been used.” All of the buttons came from the River Oaks store in Calumet City, IL. Why would they have buttons that were already used? Were they used by the employees and put back into the boxes? It is hard for me to fanthome that they would send used buttons to the stores. I am very disappointed that I did not have an opportunity to play those buttons with the possibility of getting a prize.
I went to your store in the Ocean County Mall, Toms River N.J. I placed an order for 4 panel drapes with your sales cleck. They were confirmed in stock and would be delivered to my home. I just received a call on 12/21 stating that only one panel was shipped and the other 3 panels were not available. How rediculous to send one panel and not the others. They should have called me prior to shipping the one. I cancelled the entire order. I better not see a charge on my account for the drapes!
I have been a faithful Jcpenney consumer for countless years. This holiday season I was excited at the prospect of being awarded for my loyalty, through your “Jcpenney button campaign.” To my dismay, when I returned home to enter the codes from my (3) buttons, the system repeatedly told me that the button codes had already been utilized. I have tried numerous times to re enter the code, and double check the sequences, but to no avail. I am writing to you in good faith hoping that the company in which I have treated so well over the years, can now do the same for me. I request that I am awarded 3 (three) new buttons, or button sequences, in exchange for the 3 (three) inactive button combinations that were given to me by Jcpenney.
I have always loved the Penney’s Sore and catalog. The first thing to absolutely turn me off was the catalog and advertising. Talking with other people, they also do not like the advertising. The second thing was your quality of merchandise. I ordered two pair of slacks and neither of them were of a nice quality.
You used to carry Cabin Creek. and another brand of knit pants that were of a beautiful quality to wear for comfort around the house. Your styles are way out. I can no longer go on-line and expect to find anything worthwhile in any of your departments any more.
I used to love browsing your catalogs and that is not worth a penny to me any longer. What happened? Everyone I speak with pretty much has the same thing to.say.. Sorry. I do not like being so critical but I miss the old JC Penneys catalog and do not even give the new JCP a thought any more.
I have been a life long customer of JCPenney until today. From first moment entering store to a deserted looking store at your Rockland, Maine location. I felt negative vibes. The manager walked over with no obvious customer service skills & no personality or greeting when I presented an item for return without receipt. She didn’t recognize brand of dress and suggested I take I to Walmart, even though both myself and daughter are certain it was right off their clearance rack.
Even after pointing to pearl sweater on wall display of which I bought to match dress she insisted I was mistaken.She even doubted I received text yesterday which I have saved on my phone, and said the company does not promote or offer coupons any more. When I tried to explain that I didn’t appreciate her tone in front of my daughter, who was visibly shaken, she ordered me out of store. I turned to leave without even a purchase. This store needs a training class in etiquette sadly. Please bring back the more friendly veteran staff.
We had a great experience with the 3 friendly dressing room. The nice gentleman chuckled at dress and said it wasn’t a Walmart brand. I will get copy off my JC credit card bill through customer service. I think Ellen Degeneres represents high standards that this location obviously hasn’t a clue about.
Yesterday March 7the 2012, I went to JC Penny to have my hair cut. I made an appointment thee day before. I arrived on time. I was not greeted, There was No One at thee front desk. I waited, for about 10 minutes. Finally some one came in. I said Hello I have an appointment withe Terrie, stated my name. Terrie was finishing up some one else.
She came out, Terrie, and Said come on sweetie, and started to walk towards thee shampoo sinks.I would have expected to sit first, put my purse down, say hello, have her ask me what I wanted done today, NOPE none of that. I didn’t follow her I looked for a spot to put my purse, so I wouldn’t have to carry it to thee sink! Terrie’s space was a MESS, I had to place it on a stool.
I had a shampoo, that lasted about 2 minutes if that, barely time to lather, NOT RELAXING! I was given a towel draped across my head, water dripping down my forehead, in my ears! What thee hell is this. I wiped myself as I walked to thee chair! No happy already.
There was a women sitting under a dryer I guess it was right behind me. She was obviously waiting for my chair. She and Terrie, talked non stop! What about my time?????? Terrie was combing and parting my hair on thee side to begin cutting. I don’t part my hair on thee side! Then she starts cutting I said just a trim, I want to keep it Long. She said I know!
She’s cutting away, chatting withe thee other women! She says to me ,”don’t you Love the way I don’t take too much off.” I said ya I do.
WELL, I think she got so carried away withe talking to this other women she cut and cut and cut! What thee hell! Then she never even asked me ,do you want it flat Ironed, curly? Nothing she just starts drying it, curling it withe a brush, and spraying some new product on it. She said “THEY” wanted me to try this ~ so I trying it on you~ humph ~ really, well it smells good I say. She couldn’t smell it.
I’m done in about 15 min flat! Cape come off she Say’s thanks! OH MY GOD! I was flabbergasted! I didn’t know what to say. I Looked at my now short hair, and wanted to scream. I am not the sort of person who would do that.. I could Kick myself for paying, and giving a tip. I am so mad at me! Why was I put in this position of wanting to say something but couldn’t. I hate that I left this salon NOT feeling relaxed, not feeling
Pampered, feeling ignored, like just another body in thee chair! This Terrie needs a tune up for sure. I so want my Money back! I am so upset. What happen to this service that I had was less than mediocre! What can I do? How can I make myself clear, I do not want to ever go back there. SO DISAPPOINTED IN Cape Coral !
my wife and I are canadians we used jcp to do a lot of fixtures in our place, we went to jcp to buy a few items, salelady asked id f we joined jcp we would get a 15% discount, which was very nice of her, we told her we would like to pay even though we did infact join, all was well till we took an item back, we bought another item, well low and behold if the lady did not but the amount on my visa, but instead added it to my new account at jcp, as I am Canadian.
I have no way to get the bill,as I gave her my address in Canadaa few days ago a salesrep called my cell number and was very rude a in anymeans disrespectful as I was a customer of good standings, or so I thought, I tried to explain, but to no avail he in so many words said if I did not make a payment I would lose my credit rating, not a nice person, poor rep, my shopping days at jcp are over and also my friends will hear about this, people do not hear what people say to bad I liked the stores they were will cleaned and have good product, cancelled my card, looking around for new place to shop.
Even though it saddens me to see a major company choose a gay celeberity to promote business at a “family oriented” department store, my real concern is a human being who is directly living against the will of God. I will be praying for her that she might come to know the Lord, repent and accept His will for her life. My heart goes out to anyone who will be eternally separated from God. Homosexuality is an illicit lust forbidden by God. He said to His people Israel, “Thou shalt not lie with mankind, as with womankind: it is abomination” (Leviticus 18:22).
“If a man also lie with mankind, as he lieth with a woman, both of them have committed an abomination: they shall surely be put to death; their blood shall be upon them” (Leviticus 20:13). In these passages homosexuality is condemned as a prime example of sin, a sexual perversion. The Christian can neither alter God’s viewpoint nor depart from it. The Bible has much to say about sex sins in general.
Not a fan of the “new” jcpenney. Been shopping there for more than 20 years and more frequently in the past six years, but probably not much longer. company’s decisions at onset seem to no longer coincide with my needs. I was in the store a few days ago when they were rolling out this “new” campaign and asked what I thought of the new look of the store. Quite frankly, when i buy something, i don’t care how wide or colorful the aisles were where I purchased the item, I CARE about the price I pay for it. Smoke and mirrors will not win my consumer dollars.
I checked prices in January knowing this was coming and already prices for things I shop are between $5 and $10 more on average. rounding the prices isn’t easier for the consumer like the company wants people to think, it’s a way to get more money in the retailer’s pocket. I’m sorry, but something marked $6.97 is cheaper than $7, it just is. I often buy several items at that price and although I round up when totaling my prospective purchase before reaching counter, it’s a pleasing thought when the actual price is less than you planned. the company is not going to reinvent the wheel on this one. As for the coupons, I am a bargain shopper, I may “keep my eye” on an item I like, waiting for it to come within a range I feel is worthy of purchase.
I do this because of my budget and because I decide early on what I am willing to pay for something. Penney is often priced higher than other stores from the get-go and in most recent years, the quality of its product lines have gone down, it is the coupons that make me go there instead of Boscov, bon ton, macy or kohls. they didn’t place restrictions on use often, so it was more suited to my needs when i need it. i also did not like commercial, as far as first impressions go, that was a poor start for this campaign, i didn’t even realize it was penneys commercial until a few days later, i just muted when i heard the screaming.
The new CEO from Apple maybe is used to products flying off the shelf when they are introduced at whatever price, I assure that does not happen with this industry. I suspect a disconnect with the consumer demographic. Finally, Ellen, although I like her show, she’s funny and seems kind-hearted, she is completely commercially over-saturated to me. Was she first choice? I find it curious that she was penney’s choice when she already promotes Cover Girl (how will this work with Sephora partnership unless they are changing that?) and prefers to dress more like a man. How will that sell women’s clothing?
Did she even shop there before this partnership? I doubt it was her go-to store. Penney’s was mine, but with these changes, I’m not sure. I will continue to bargain shop for what I need when I need it. That may not be at Penney’s anymore.
I see you have replaced the obnoxious “ screaming woman” ad with the joke ads. We now have a “ transparent magic show”, and a “dog jumps through hoops”, with no call to action. Why should I shop at JCP instead of Sears or Macey’s. Believe it or not, a lot of people do not know what a box with JCP above it means. In today’s economy, it’s a tough time to change your logo. I’ll bet some creative director thinks this would draw crowds rushing the doors anchious to buy your products. You don’t have to invent the wheel, only improve upon it.
Your ads remind me of the infamous “where’s the beef” ad for Wendy’s. The agency won a Cleo for it but lost the account. 30% of the people thought Burger King had produced it. The same thing happen to Alka Seltzer. It’s much easier to turn off people than to turn them on. People will remember a bad experience four times longer than a positive one. Your commercials have the same earmarks as the Wendy’s commercials. I hope the agency wins a Cleo.
I’m sure my age will show in this writing. As an avid shopper in J. C. Penny, I am amazed that such a large chain would have to find a homosexual to be their spokesperson. When I was a teenager, the word gay ment happy, carefree. It has now been hijacked by homosexuals. I do not wear on my shirt or head a poster which says I’m hetersexual. Homosexuality is a choice but I do not have to accept this choice. Keep homosexuality in “the closet.” I will not be shopping any more at J. C. Penney.
For the last 30 years my family & I have shopped at JCP. I cam remember my Mom buying my Easter dresses there. However, a retail store that used to hold wonderful memories has now left a bad taste in my mouth . Choosing Ellen as your new spokesperson was a poor and uneducated decision on the part of your executives. Have you considered the number of gay shoppers vs traditional families that visit your stores? I think the numbers may surprise you !
As long as Ellen is part of JCP, my family nor I will step foot to buy ANYTHING from your company . You have way too much competition and should be concerned regarding all those who share my thoughts. Please be assured this is not about hate of homosexuality. Ellen is rude, crude, liberal, openly atheist & repeatedly offensive . Just for the record …I don’t use Cover Girl either . Please rethink your decision to save your customers & reputation .
Also I have read that Home Depot,which also supports the homosexual adjenda, has lost market share by their move. I built my current home using Home Depot materials. No more do I darken the door of HD. I would assume that the knucklehead CEO of Penney could care less about shareholders. Hopefully the shareholders will soon help him find another job. Two Doctors from Texas…
I recently became aware that JC Penney announced that comedian Ellen Degeneres would be the company’s new spokesperson. I’m saddened, offended and bewildered as to why JC Penney would choose Ellen to represent them when, I would imagine, most of JC Penney’s customers are traditional families. In my opinion, JC Penney has made a poor decision to have Ellen DeGeneres represent their company and I choose to no longer shop at JC Penney. A new Kohl’s store is opening soon in my town and I will I take my business there. I also shop at several other retail stores online, so I really won’t miss shopping at JC Penney at all.
I have been going to jcp for my hair cut for a number of years… This complaint is in no way to be directed to my stylist,Sheri. As usual I called and made an appointment for a haircut, nothing else. The person who answered was poliet and asked if that was all, to confirm that she understood what my appointment needs. I arrived for my appointment, was walked to the front dest by Sheri (as usual) so we could discuss my next appointment. The woman behind the counter rang up the charges, Sheri asked Heather(Also very poliet) to change the charge to just a cut,
Shari was told that this option was no longer availabe. Now understand I have not been told the new price of my hair cut, there is no posting of the new prices of ANY of the services provided in the salon. I did get an eyebrow waxing and the price quoted was $12.00 Imagine my surprise at not only not getting what I made an appointment for when I called but I was also told I was paying for a service I had not wanted and the price had been increased by $8.00.
The total was not $40.00 ( a treat for me ) but is fact it was $52.00….this represents what I earn in 4 hours! I am not really sure if I am going to return
I was just reading on the internet that the Million Moms are asking JCP to drop Ellen as there spokesperson. If JCP does buckle under to there demands I for one will never step foot into your store again. Ellen has done so many good things for people and she is the perfect person to be a spokesman. Who gives a darn her sexual preference. I really feel that more people feel my way than the way the Million Moms feel. Stand up for what is right, not what a few frustrated women want.
I have been a customer of J C Penny for more than 25 years but after hearing the news this morning of you having Ellen DeGeneres as your store advertising spokesman i will never buy anything from Pennys again. Why you would involve your store in this issue is beyond me. Off to Sears i go!
As individuals you can support whom ever you want. As a public company your choice of Ellen G. as a spokesperson raises a controversy that you as a merchant do not need. Why, is there no one else in the world that can be an all positive spokesperson for your venerable company. If the company has a cause, fine. If the company wants to irk some customers, why? What does JC Penny gain, what does it loose? Seems like a very poor business decision. Maybe some one in management thinks all free publicity is good no matter the subject.
You have taken Ellen Degenerate on as a spokesperson. She is openly GAY and offensive to the human race and to families and flaunts her Gay persona in the face of the American people and is not an example of what our children should be exposed to. Homosexuality is an abomination in God’s eyes. He destroyed some cities because of the same thing that you as an American company promotes. Shame on you. This is not a threat but a promise. I or no one in my household will ever be a customer of JC Penney’s again. No ifs, you’ve lost! The founder of your company would turn over in his grave if he knew what has become of his namesake.
PLEASE, PLEASE stop the awful, horrible, annoying, SCREAMING TV ads!!!!! We turn off the TV every time they appear, and will NOT go near a J. C. Penney store while these ridiculous, irritating commercials continue. Thank you for allowing me to vent. I work accross the street from your Clearwater, Fl. store. I shop at that store all the time. However I will not even enter a JCPenney store again if you don’t stop these moronic screaming AD’s. I don’t care what you think of your new pricing system. I only have one more thing to say.
The current ad running on television with all the screaming women is without a doubt the most rediculous advertisement I’ve seen in a long time. I took an informal pol the last few days, among people I work and associate with, and without exception, the opinion is the same, STUPID. As for me, anytime a business appears to be trying to reach out to idiots, I don’t patronize them. JC Penny, you’ve lost a customer. Please stop these JC Penney! For our sake and the sake of your customers leaving you for good!
I must tell you how I and many, many of my friends feel about your recent advertising on TV. It is such a turn off. It seriously makes me NOT want to visit your stores, any of them. They are irritating and grate on your nerves. Especially the one with all of the screaming. I seriously doubt I will go into a JCPenney store simply because I just can’t get your ads out of my head. I look at your door and I hear screaming. It makes me want to steer clear of your doorways. Ok, enough said. Maybe you will take the time to read this and hopefully do something about the ads.
I have been a loyal customer of JCPenny for many, many years. My complaint is not about your merchandise or service. It is about your current TV advertisement with all of the people “screaming” in a very obnoxious manner. This type of “promotion”?? is very annoying and should not be used if you want to attract or keep business. ALL of my friends agree that this is not the type of message that JCPenny has EVER before stooped to using. It sure will not attract new customers. I am a 60 year old babyboomer who has a great paying job. I am one of a thousand babyboomers who have money to spend.
I want you to know your new ad is the most annoying ad I have every seen. The noise level is enough to make you lower your volume or change the channel. This ad is about someone who is so upset the missed your ad my one day. I hope you have thought this out. You are asking for people who need to shop for things to come to your store not someone who wants to shop. I will never again shop at JC Penny. When you ad comes on I want you to know I am not alone when I say I lower the volume.
Hope you did not pay the person who thought this up a lot of money. You have lost many a babyboomer customer. I hope the new clients you are trying to bring in with this ad have the money to keep you a float. Sorry to see you have changed so much. JC Penny should be ashamed of themselves. Do they think of their consumers are going to enjoy a LOUD commercial of women screaming? Apparently, so. This is the most annoying and loud commercial I have ever encountered. I have to hit the mute button each time it comes on. JC Penny must have money to burn in the advertising department.
This annoying commercial is on every network! I have become to detest JC Penny’s commercial. I could care less about their new way to advertise sales. I am not going to shop here any longer, due to this commercial.
I sent payment on my J.C. Penny account one week before the due date. I received a late payment fee bill in the mail. I called and complained, and was told that sometimes especially over the holidays, the mail can be delayed. That is by no means my fault! They refused to dismiss the late payment. My credit is perfect! I am never late with payments. I told them to cancel my card, and was told as you wish, your account is closed. I guess that 17.00 late fee was more important than losing a good paying customer with excellent credit.
At the beginning of Nov 2011 I ordered for my daughter-inlaw a set of flatware 65 piece on sale from 199.00 marked down to 79.00. The set arrived on nov 16th ups. It was not even close to what I ordered. It was this cheep tin cheesy set different pattern.I went on line to check price this set sells for 39.00. I immediately called JCPenny. The woman I spoke to said we don’t have any of the set you ordered.I said so you just send what ever you want hoping I won’t know the difference and keep the set.
Of course she said no but had no solution for me as ordering another set might not arrive until after thanksgiving. My purpose for ordering was for her for thanksgiving. The month before I ordered a chair for daughter-inlaw’s baby room,they gave me a time of wed between 12:00 & 4:00 I took the day off and sat at their house waiting until 4:30 then I called the delivery people whom I spoke to that morning just to make sure they were coming and gave them a full description of my daughter-inlaws house.
Red with white trim with a large attached breezeway and garage. They informed me they were and I didn’t answer door.they were at blue house across street and said since I didn’t answer the door the would come the following week. I didn’t know I had to wait at my house and the neighbors house in case they messed up. venting over no more orders from JCPenny , too stressful.
Bought a swim suit at JCPenney at North Shore Mall (Slidell, LA)and tried to return it on October 19, 2011. I paid Forty Two Dollars originally. It was purchased on my JCPenney card. I was told I should have returned on or before October 11, 2011, so I cannot credit it back to my JCPenney card, they would give me a credit to spend in the store only and I would get the sale price value. Well after giving me the card, I asked how much was the card value and was told Fifteen Dollars. I really got upset, and I refuse to accept it. While waiting for her manager…
I told her to give me back my merchandise and keep her credit, at that point it became a quick tussle because I was told I cannot get it. I took my merchandise and walked out. Before I got into my car in the parking lot they had called security to look me over. I may look dumb to them but I am not stupid. I thought they were sending the police after me. What a day…
I am a valued customer with jcpenny. I shop there because its merchandise quality and the employees loyalty to thier customers. I have not had one bad experience with this staff or merchandise however the past two weeks I have visited the store and it is very depressing to me. The value and appearance that this store provided over the past seventeen years to me is not there anymore. The store feels and look as though as if I am in an consignment store. I do understand that my concern may never change anything but if I want to go to Wal-Mart I wouldn’t go to jcpenny.
To whom it may concern, I have had an incredibly arduous time with my last purchase online with Jcpennys. I will try and sum my story up, because it is a time-consuming one. I ordered a living room outfit back in April 2009. The three piece entertainment center was delivered and the one bookshelf piece was damaged. I sent it back with the people who delivered it. I understand mistakes happen and although I was disappointed I understood. A couple months later another bookshelf was delivered, and this bookshelf was the wrong color and damaged.
I was very dissatisfied, because all the other furniture I purchased from you looked so beautiful but I was missing a crucial piece. I kept the damaged book shelf that time and asked if we could exchange it out when the new piece arrived.
I called JCpennys four months later to inquire about the piece and it was not in yet. I asked them if they would give me the damaged piece for free at that point because of all the inconvenience and they said they would look into it. I called again, because at this time I am having serious doubts about the service, and I informed customer service to refund the two book shelves and pick them up. I never heard another word from JCpennys in till one year later; I had delivery men on my doorstep. I informed them I had not heard from JCpennys in over a year. I contacted customer service again. Only to get we will look into the matter.
I talked to a really nice lady in your customer service dept. Who insured me she would look in to the matter, and get back to me? I never heard from anyone for six more months, when I received a bill for the damaged product. I called customer service dept several times, finally received a phone call from a superviser a nice gentlemen, who seemed very sincere and embarrased over the conflict that lasted two years. He informed me I could keep the two pieces free of charge and apologized. He thanked me for being a loyal customer with JCPennys, in the past.
About three months later I received a final notice before collections! When I called the billing dept, they were very combative and not the least bit interested in helping me. They informed me either I get the book shelfs picked up or pay the seven hundred dollars.
I do not wish to be adversarial with Jcpennys, and I never set out to get anything for free. Two years and over twenty hours on the phone trying to deal with your mistakes is enough.
I have two special needs children. One is on a feeding tube and in and out of the hospital. I do not need any conflict or drama in my life. I chose to buy my furniture with Jcpennys, because I was under the impression that you all stood for integrity. I was mistaken. I was promised that Jcpennys was going to do the right thing and close the case with apologies, but clearly this is not the case, as I am threatened with collections. I do not remember the man I talked to because it was my understanding everything was finally fixed and over, that was his promise, and so I disposed of the folder. I am hoping to relocate my endless folder of time spent on the phone trying to figure this mess out. You all should be ashamed of yourself. I write this letter in hopes that you can learn from your mistakes and hopefully fix things.
The only thing I want at this point is for this endless saga to end, because as I mentioned I have my hands full, and do not have any energy left to deal with this discrepancy. Please have someone competent to help me finish this process ASAP. I am very fearful of my credit being ruin due to your company’s ineffectiveness! I need to talk to someone at a very high level, because the lower level is not helping.
I have been a jcpenney customer since about 1984..I love to shop there because of the products are good and I can find whatever I need there.However when it comes to paying my bill I am usually early with my payments.Sometimes I have been known to even pay more than the payment is.To my surprise I was penalized 20.00 because of paying my next months bill too soon.I was told on the phone that I had to wait until the bill came in and then submit it.I talked with a Rose Vincent and I told her I felt it was wrong to penalize me for being early with my payment.
She explained the billing procss but I still wanted the 20.00 removed because I really was not late..She said if I made at payment on the phone with her it would be a one time removal of the 20.00 Much as I love JCPenney’s this really upset me.I made a payment on the phone with her Aug.4th even though my August payment was not due till Aug.20th.in order to get the 20.00 late fee off.I’m tempted to cut up my card due to this ridiculous issue.The billing stinks and I even specify what month this payment was to go towards on the check.
So,tell me what’s up with that? I used to have and account with Dillard’s and cut up that card because I liked Penney’s much better..Right now I’m not sure what I really want to do with this.I’m sill angry.You can look back my account and see my payments are never late…So,for what it’s worth if your customer service in the accounting does not change then it’s ta,ta to Penney’s for me…Never heard anything so ridiculous about penalizing someone for paying more on their bill and paying early…
I have always shopped JCPenney and trusted their products, till now. I bought eyeglass frames and lens at the local store in Jan 2011 and yesterday the frames came apart. Took them to the store thinking maybe a screw had come out, no such luck. The frame is broken and can not be fixed but they will sell me the same frame for 25% off. I asked about any problems with this type of frame before buying and was told they hold up very well. Guess they were wrong!! I am disappointed that they would not stand behind the product. Needless to say they will not get more of my money for any of their products in any of their stores.
Just a little note, my last frames are six years old and still in great shape (thankfully) and came from WalMart.
My husband purchased me a set of JC Penney’s Cook’s Stainless Steel Copper Bottom cookware less than 2 years ago for my birthday. Yesterday after using the 5 quart cooking pan I noticed the copper bottom portion coming loose. I have cared for this cooking set and followed the seasoning and temperature settings carefully. I have owned copper bottom cookware for almost 30 years and never experienced this problem before. I not very happy with this product right now at all. Can this pan replaced at no cost to me?
I bought the same Dockers pants for my son-in-law in 4 different colors at the JC Penney store at White Marsh Mall in Maryland. I washed all 4 pairs before he wore them. Three pairs washed beautifully and the fourth came out covered in lint, almost furry looking. I washed and dryed them again alone and they still looked horrible. I took them back to the store to return them as defective. Instead of taking them back, the manager took out a lint brush and wasted 10 minutes by brushing a two inch square of the pants.
She then gave me a lesson on how to do the laundry. I’m 53 years old and have been successfully doing the laundry for my family for a long time. I insisted that the pants were defective and another manager was quick to agree with me. I did achieve what I wanted but I did not appreciate the saleslady telling me how I should be washing clothes for my family. I will think twice before using my platinum card at JC Penney in the future.
Run with all your energy away from JC Penneys Optical. January 2011 I had an eye exam & purchased glasses. The glasses broke 3 times and the lenses would fall out for no reason daily. I told them I could not see well and the optomologist was very rude when she examined my eyes for a second time. I didn’t trust her, so I went to another doctor and they couldn’t believe the prescription I was given, they said it didn’t look anything like the prescription I needed. I went back and requested a refund and since I had been in with problems weekly through May they didn’t hesitate to give me a refund. The optomologist that examed by eyes said I was getting macular degenration and wouldn’t you know – I’m not. Don’t trust JC Penneys Optical!
On April 30th, 2011, I ordered an inspirational love ring for my granddaugher’s 14th birthday (which was May 14th)..last week I called jcpenny’s to see why I hadn’t recieved the ring….The lady I talked with told me that the reason it took so long is because I had asked for engraving and she said they couldn’t engrave the ring but that someone was supposed to call and let me know…Well no one ever called to let me know what was going on….then the lady went on to tell me it would take a week and a half to ship the ring…so I got on the computer and emailed jcpennys and complained about how long it took for me to get my ring.
JcPennys emailed me back with the date they shipped the ring and the day i would get the ring…Well I received the ring today May 16th, 2011….when I emailed the company I told them my granddaughter was going to be at my house this past weekend on her birthday…my granddaughter lives in arlington,tx..3 hours from me…I am disabled so I cannot just jump in the car and take a trip to arlington,tx…anyway my point is my granddaughter was here on saturday may 14th (her birthday) and I didn’t have the ring to give her…she left yesterday to go back to Arlington…the email I recieved there was no apology stating they were sorry for the mishap.
I thought ya’ll needed to know the way some jcpennys customer service are handling situations like mine.
On May 9 th i went back to my eye dr to see if the perscrption i gave JC Penneys was correct and it was not. I talk to a girl name Cassie and she said that i would need to get a new persecition and there would be no charge if it was sent in before the onth was over, which i did on May 9th. I drop it off that night and the lady there said she would send them in The next day May 10. I check back with Cassie on that day to see if that had been done. She said it was. When i stop in on May 12 i ask if they had hear anything about the new perscritions. They found the new perscription was still in the in the out file and was never sent in.
These were suppose to be sent in again on may 10 and again it was not done.
i cannot find anything to wear to church. i have always liked j.c.pennys, but i cannot find anything there to wear for dress or casual. i am a 63 year old lady and i wear a size 14. i like my shirts not long ,but below the knee and not an elastic waist. i like a skirt with a band and not the no band. (just a normal skirt would be great) the blouses are so thin that one can see through them. what happened to polyester and cotten that looks nice and doesn’t wrinkle? also please have a little more of the normal waist and not this below the waist slacks,capri’s etc. i don’t mind other people wearing these things, but please design a little more things for we who don’t like them with everything hanging out.
i am sorry to complain, but i was at the store yesterday and found a skirt i liked and not in my size so i was given a number to get it on line. of course it isn’t available so i am complaining, as i think the company would like know what people are thinking and would like. dresses with a little sleeve would be great. the jackets they are putting with dresses are to short for customers who are a little longer waisted.
i have been a jcpenney customer for years and years and my family too. you have terrible service in our opinion, and your items you sent me were all the wrong fills and wrong sizes. i called and the jcpenney reresentatives i spoke to were very rude and very unhelpful. i have done business with you for ever. my charge account with you is so high and you want to charge me a 25.00 and a 35.00 late fee for your error. i will never ever purchase from you again, it appears you do not help your great customers nor do you care. i didnt get half the merchandise i ordered, and was charged for it anyway.
then a 25.00 and 35.00 late fee? are you kiddin me or what? i called several times, got nowhere. i am not paying the late charges. remove them off my bill now. look and see what great credit i have and what a great customer i have. you people are greedy and it appears you are awful in your service and orders.
i was in the jcpennys in jacksonville florida and ofcourse me being a mom i was looking for something for my little girl so i went to the jewlery department and was looking for a nice pair of earings well the sales women looked at my little girl and called her a fatty, me as a mom walked away crying and took a breath and walked back and asked her if she thought that was ok to call a infant fatty? then i talked to the jcpenneys manager who didnt even care the whole time i was telling him what happened she was laughing in the background so i throw all my stuff that i was going to buy on the counter in her face and walked away.
they are horrible people at jcpenney!
I USED to love buying jewelry at JCPenney until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I’ve purchased hundreds of items online and Im used to getting them no later than a week, but after purchasing this item, I was notified that it wouldnt shipped until 9 days later 4/19, which made me a little worried because the gift wouldnt arrive in time for this special occasion. So on 4/13 I decided to call JCPenney customer service and cancel my order, but was told that I couldnt because the item was at the manufacturer.
So on 4/19, I decided to track my order, it still hadnt shipped, liked promised. So on 4/20 I called JCPenney customer service again, wondering why come my item hasnt shipped yet, the lady said that she couldnt give me an answer to why the item hasnt shipped, so I told her, how un happy I was and I would appreciate it if she could cancel my order because I no longer want the item because the item is taking too long to ship. She told me that she couldnt cancel my order, but if I called back tomorrow and if it hadnt shipped yet, then they would be able to cancel my order.
Ok, now Im really upset because she couldnt resolve the issue nor did her response sound promising and now I’ve gotten two different stories about why I couldnt cancel my order. And if that was really the case, when she looked my order up in the computer and seen that the item was not shipped yet, she couldve cancelled the order then. As much as I love shopping at JCPenney, I am quite positive I will not be giving this company another dime!
And hopefully a representative can help me change my mind about this company and find a better way to provide customer service or at least, make this customer happy and feel confident about spending my money here!
I have been a jcpennys customer for many years.I have always purchased my t shirts from your company. So my complaint is this, you had a brand i belive it was called town craft recently i purchased one dozen new t shirts and they say that the old brand was no longer and they switched to the stafford brand and the sales person assured me that they were of the same quality but that was an out lie. the neck starts to wrinkle soon after i don the shirt. this is a big dissapointment to me the collar of the shirt looks like the one the hanes commercial uses to show there collars dont wrinkle. upset with this jcpenney and filing a complaint because of it.
I purchased a 20 pc. Venezia Pan Set that was advertised in a JCPenneys day after Thanksgiving flyer for 59.88 with a 40.00 rebate, final cost 19.88. We adopt a family in need every year at Christmas and I thought this would be a nice gift for a grandmother who is raising 2 teenagers. I sent all the items that the rebate requested and in the time frame that was listed. I never received my rebate. I have been a loyal customer of JCPenneys for over 35 years and have spent a lot of money in their stores. I just feel like I was mislead by this offer. I would not have purchased the item if it had not had the rebate. I try to stretch the dollars as far as they will go for our adopted families each year.
I saved a copy of everything I sent in and I sent a request to rewards by mail.com to review the status of the rebate. After nearly 3 weeks and a second request I finally received an email stating that JCPenneys was sorry but they never received the rebate form and that the time frame had expired to resubmit. I just feel like I was shafted. A very unhappy JCPenneys customer!
I came into the Jcpenney in Paris, TX to buy a pair of shoes. I was offered to open an account by a gentlemen working there and in return I could get a 10% off discount if I got approved or not. I didn’t get approved but he gave me the percentage off anyway. A few days later I was in Jcpenney with my son who was also offered a card by a young lady. But she said you had to be approved to get the 10% off. I explained to her that I hadn’t got approved and got the percentage off but she would not give it to my son. We moved to another line and this person gave us the discount. My son wasn’t approved for the Jcpenney card either. Everyone should do the same to all customers. If one person gives you a discount for not getting approved for the card then everyone should!
My husband and I went to our local JCPenney to buy a suit for our wedding. The suit was tried on in the store and bought and taken home. It was placed in the closet until the day we left for our trip. We went 200 miles to very well known area and got married there. 2 hours before the ceremony, I got the suit out with a dress shirt. I ironed the shirt and checked the suit. To my surprise There was an INK TAG on the jacket!!!! 200 miles from home, 2 hours until our wedding!!! JCPenney has its own tagging system, so this COULD NOT be taken to just any store for removal. I called the store where it was bought and was told I could take it to the nearest Penney’s and have it removed.
The nearest JCPenney store was a little over an hour away. I was running everywhere to try to find another jacket….no one had one in his size. So our wedding was ruined!!!! WE got married with him in his dress shirt and tie. When we returned home, we went to the store. We were offered $20 dollars in a gift card. $20? My wedding ruined and the offer me $20?
I was very upset when i brought things back to jcpenney to only exchange and was declined. Was told to call a service called
The Retail Equation. I was told i can not bring anything back until 90days in which my receipt expires after 90days and they would need to do the exchange as if i had no receipt and might not take the items back, because policy says they do not half to with a expire receipt or no receipt. I have been a customer with JCPenney for close to 20years must have spend over thousands of dollar in that time and my payments have been on time and sent in more then the payment asks for.
The company that’s handling the return declines, handle people that buy things and bring them back worn, does not have reciepts, and comments fraud and abuse there credit card. How i got in this category i don’t know and no one seems to be able to tell my why. As a valuable customer I am very insulted and upset at the whole matter. I am now working on paying off the credit card and am not going to use it anymore. I will close the account even if it hurts my credit, i have other cards that know how to treat there customers better. I shop at JC Penney for my daughters clothes and do bring things back to exchange or get something else, but it’s very rare that i walk out of the store with nothing.
JCPenney needs to know how to treat there very good customers better, I would not recommend the store any more to anyone, they did not notified me of any changes on exchanges or returns. I found out at the register with everyone looking on. Shame on you JCPenney…
We ordered a Bedroom set from the catalog at JC PENNEY, Lancaster, PA. Within a week, we canceled the order as we found better products else where. By the time we canceled it, the Order was not even processed for shipping. The rep said everything will be refunded back to my JCP Credit Card which I opened just before placing the order to save an additional 10% on the order. Today I get a call from JCP Credit services that my account is past due. No part of the order was shipped, since the order request did not even go to their warehouse. I created an online account for my JCP Credit Card and I see that my order was canceled, but the refund was not posted in full to my JCPenney Credit Card.
When I Inquired about it, they put me on call for 5 hours, transferring to various departments, but didn’t offer any resolution. After 5 hours of aggravation, they just hung up. I was so furious, I called them back, and the same thing repeats. Now I’m not sure what to do, who to talk to. This is the worst customer service I’ve ever experienced. I’m never shopping at JCPenney nor will recommend it to anyone. They completely suck. I hope they get out of business ASAP with heavy competition from KOHL’s and Macy’s.
A guy whose name is OB. He is the MOD, I know him for few years. He is a big thief no one can catch him. Almost four years he has been steeling from JCPenney in terms of merchandise. If you look at his shopping history you will know it. He always hides the clearance merchandise in the stock room where he has access to. If you let this continue JCPenney will loose reputation and money. JCpenny is a highly reputable company. JCPenney can get people better than OOB. Please, Please verify his shopping history and find out the truth. This complaint is for the benefit of Hyattsville Store at the Mall of Prince Georges. Thank YOU, Sincerely.
my complaint is actually with Abercrombie and Fitch, the strong fragrance that permeates through the Mal and now JCPenny store has prevented me from shopping in that area so JCPenny has lost a customer unfortunately. I could not breathe, and I went home with a headache Christmas time. I have complained to Abercrombie management but nothing is being done, fragrance is a known toxin and breathing in this overly strong fragrance is causing long term damage to many people and they don’t even realize it. to my knowledge it is coming through an air duct, I have heard others complain so I hope this gets resolved so I can go back to the Mall.
I went jcpenny Store on Bayplazza , Bronx NY store to Buy a shoe on 01/22/11. However, at that day there are so many sales man around us and we can’t see our own because they are interrupt us.By the way, when i checked 2/3 shoes and i was thinking with myself which one look good, at that time the jcpenny Shoe’s supervisor came and asked why i took the shoe form display, why did i take 2/3 type shoe for look. My question is if there is any restriction that a jcpenny customer can’t see more than one shoe then they suppose to make a poster that no body can see more than one shoe.
You know, it’s really hurts me because most of the time i go JCPennY store to buy but what is the way they behave it’s really disappointed me. I don’t know, where i have to complain about it because i also saw so many customer also looking supervisor for complain.
After placing an online order with JCPenney, this company will add a $9.95 per month fee to your JCPenney card. Their website reflects that they are an extension of the JCPenney brand. Since JCPenney credit cards are only valid for JCPenney purchases, it is clear that JCPenney is authorizing this scam. They will only reverse one charge and they will try to talk you into keeping their service. Insist on terminating and ask for a credit. The website shows their exclusive relationship with JCPenney. It is unfortunate that one of America’s most trusted brands has decided to associate with a complete scam that defrauds consumers. It would be hard to deny that they are strongly associated with JCPenney. Very sad!
We are two employees at JCPenney store in Lansing Mall, MI. Our complaint is about our co-worker. Mary, who started her job here last Summer, met Josh. They have started their adulterous office romance that was very open to anyone who knows them at our JCPenney store, and is now a result of bad mouthing and gossip about them, which makes us uncomfortable. As we feel, she is now unable to use discretion, best judgment, and she becomes less and less prepared for competition. Relationships between co-workers can end in nasty break ups, disrupt the JCPenney store office, harm teamwork, and lower morale.
All excited to go to function looking great. Spanx order > arrived approx time when expected..attached was security tag ..the tag that is removed when purchased in store. Can't believe this hindered me from looking gr8 and when needed. I Spend a lot of dollars at your store and have recommended to all my friends. Saddens me that your Quality Control was so non par! $61.62 was money wasted for you to de-value me as a good customer...Now I have to make a trip to store, but after the moment that I needed it the most.
I had my hair done today Penney in Hobart Indiana 219-7382155 ..first it was dyed red,orange.brown I told girl to fix well she then dyed it black!!and said that was all they could do for me also I am a breast cancer surv.. She wouldn't even cut my hair . And she didn't not fix black. I said I was not walking out like that she said that's all I can do for you apparently the mangment is just as. Lame as the manager Beth would not talk to me or return my calls the people in this store said to me that's a shame Beth is leaving right now bye bye mayb you should not hire preschoolers for such an upscale job!!!! They said I could try to call Beth in the morning. Maybe she could help me.. Then..I have globs of dye all over my face my neck I informed them I was showing up in morning globs included they need to do their jobs right!!!! And fix this horrific .so called hairstyle I have a job a family and I have to b seen out in public like this . This is. It right . This is a hair nightmare from penneys . Please help me .
to whom it may concern: I live in NYC i went to the JCP store in Bay Plaza Mall to buy the Invicta watch 051-5177 (price) $262.00 that your advisement have in the web . Unfortunally the store ran out of it. I try to buy it through the web but it's also unavailable. My question is, can I get this watch for the same price when ever become available in the store or web. if your answer is yes send me an e-mail or a code number to be able to get it at the same price. Excuse me to write in this section but i didn't know where to go to ask my question. By the way Bronx staff from JCP at Bay plaza mall are exceptional, especially Mr. Kenneth that gave me the extra mile to help me. He went to so many to try to find me the watch. Thank you in advance for your answer. Margarita
To whom it may concern, My family and I went to the JcPenney's in Victorville, C.A. on Wednesday Jan. 2,2013 in the evening. I had got a gift card for Christmas so I was going to purchase some items. We made it a family outing. We have four kids which two of our kids our 2 and 3 years of age.
So As I'm looking around my husband grabbed the mesh bag displayed by the doors as you come in to shop to put your items in. He had put the kids jackets in them along. So when I was done shopping, my husband walked out by the mall to sit in the chairs with the kids so I could pay.
Forgetting about the mesh jcpenneys bag he had on his shoulders (which normally would alarm to remind us it couldn't leave the store). We walked thru the rest of the mall continuing on with our shopping. As we our headed back to JcPenney's our last stop was at Kays Jewlers to check up on my ring.
As my husband and I are talking two men walk-one a very large black man over 6ft high husky in built and a shorter man hispanic come over to my husband and interrupted our conversation and demanded us return the bag to the store now. My husband told them no problem we are headed back anyways.
As we proceed to walk back to the store these two men are walking right on my husbands back as if we are criminals and are being arrested. My two young boys became very uncomfortable and were intimidated by these two mean who are looking very mean at there dad and they are concerned they are going to hurt him.
My husband makes a comment to lightened the kids up that don't worry its just the FBI on our tail. As we walk into the store I had to get another bag because the plastic jcpenneys bag my clothes were in was ripping from the hanger. As I'm getting the bag I look over to my right I see those guys standing there laughing.
It bothered me so I went over to them and asked them are they security for JcPenney's or the mall because they are dressed in plain clothes. They hispanic guy got an attitude and said JcPenneys so what about it. I asked them do they think it was right the way they treated us and the hispanic guy started to get sarcastic and say you shouldn't of stole the bag.
I said we didn't it was an accident we forgot about it and he continued to be disrespectful. So I asked him his name and he told me then said so what of it what am I gonna do about it. His actions were aggressive as if he was some thug off the street.
My husband walked up and heard the way he was talking to me and told he is not gonna talk to me that way and tone it down. The guy started getting smart like he was gonna fight my husband. I asked the black guy his name and he said don't worry about it. My husband told him to get the manager and he said no, get him yourself.
As I'm getting my kids and we are walking away they are following us harassing us down the isle. I'm looking at a worker who is standing there talking to another worker and asked him if he could please call the manager. The hispanic man said he was the manager and his name was Tito. I couldn't believe he was the manager and could obviously see there was a confrontation going on and he didn't immediately interveine.
I told him I need to speak to him and explained what had happened. As I am explaining the hispanic guy rudely interrupts and starts raising his voice and being rude and kept saying you shouldn't of taken the bag in an aggressive way. I told the manager I couldn't believe he was allowing this punk to talk to me this way. I have never been so disrespected in my life.
My family has always shopped here since I was a young girl and in turn our kids shop there but now I will never ever shop there again. It shows his employee has no respect for his authority and doesn't care. He then said to the hispanic guy in a soft whisper voice oh yeah don' t talked to her that way. At the same time the black guy asked my husband if he did anything wrong. He sais I know the other guy did but I didn't.
My husband said at first you didn't, but when you refused to give us your name or get the manager then you did. He didn't like what my husband had to say so he stormed off with the hispanic guy. I told the manager I can't believe my four young kids had to witness this. Those guys are a representation of your company, and I will not shop or bring my family into an environment that condones this behavior.
The manager made us feel like he was just appeasing the moment but wasn't gonna really do anything about it. I am young and have been a manager for a company for years, and I never would allow anyone to step into our place of business with that kind of bad attitude.
They would be fired immediately especially doing it right in front of the manager. There is never any reason to treat anyone like this. And what are your employees doing wandering around the mall in a jewlery store anyways when they should be working.
So is it unreasonable to think that I should be able to walk through JCPenney without almost getting knocked out by low signage? This happened to me and I was so mad that I asked to speak with a manager . After explaining what happened, that I was simiply walking through the women's dress department and I was looking at the merchandise and got whacked on the head with a sign that was hanging from the ceiling, I felt I my concerns were disregarded by the manager. I was told that the manufacturer of that particular line of clothing has strict guidelines as to how high the sign can be. REALLY? Evidently it is more important to follow the manaufacturers instructions that be concerned about customer's well being and safety. I asked her if it was worth someone getting hurt. All she told me is that she would inquire about it but didn't offer to raise the sign. This isn't the first time this has happened to me. I didn't mention it the last time but this time I was angry. The manager looked at me like I was freakishly tall. I am just under 6' tall but that shouldn't matter. To top it off, the manager didn't even apologize. I felt I was blown off. Guess I won't be shopping there anymore. It just isn't safe for me and my family since we are all tall. I'll spread the word that JCPenney doesn't care about their customer's safety. I still have a lump on my head!
On Tuesday Sept 27th I placed an jcpennyÂ order (#2011270581551407) and the call service I received was very willing to go well beyond their fundamental call service. Unfortunately I did not get their names but it was approximately 8:30pm Eastern time zone. The first jcpennyÂ person I spoke to stated she would have to have manager call me back...bottom line they were open to helping the customer.
Basic issue was that I wanted a 5piece outdoor furniture set that was at a discounted jcpennyÂ price online it stated it was unavailable but all the individual pieces were available but cost more than the complete set price but after working approximately 1 hour cause that was when I got the return call from the manager they were able to get the set at the cheaper price. They tried-that is the bottom line. After researching I found that local stores had the chairs at even a cheaper price I decided to cancel the order for the tacle set pieces.
But I had also ordered a cover for this set which jcpennyÂ online stated was no longer available but keep in mind it was available the night prior when the order was placed. Nancy and Barb (Barbara) out of Pittsburgh, PA. Stated their was nothing they could do for me to get this cover other they watching the website to see if I could catch when it is put back as available-who has that kind of time.
Bottom line is that they were not open to even trying and now I can not get that cover so I know it may not be much but this is a lost sale and keep in mind that if the topic of jcpenny comes up in conversation with friends and co-workers this lack of a sense to try and help the customer can be discussed. I just hate that I am out of a product that I had less than 24hours ago that I really wanted. Thank you for your time and have a nice day.
I rarely bother with these contests but thought I'd give this one a shot - entering the codes for the two buttons I received when making a purchase at JC Penney's last week. The print on the back of the buttons is so ridiculously small, I struggled to read them. And I'm relatively young with decent eyesight!
I then went through 6 or 7 attempts at the Captcha entries which were ridiculously difficult to interpret. Finally got kicked off and told that one can only enter a limited number of buttons a day. I never actually accomplished entering one!!! Ugh. Great - I see the Captcha box at the end of this complaint so I'm guessing this won't ever go through either.
What's the deal with the buttons?? I only got two, then wasted my time on the internet to find out the I'm not a winner! There's nothing about that that makes me want to go back and shop for more just to have the same disappointment of losing again. What was wrong with doing the survey and getting a percentage of next purchase? At least we were guaranteed savings. Change isn't always good...
I was in JCP yesterday to make an exchange, I had bought a pair of clearance tennis shoes in the Tracy store last week. I had a handfull of toddlers with me and was unable to try them on, I bought them as they were the last pair and figured if they did not work out, JCP has 'hassle free happy returns'...Well of course they did not work out and I went to exchange them for a pair of boots for my daughter yesterday and ANGIE refused to do the return.
She said that because I had used my winnings from the buttons I would only get a 4 dollar credit. Before speaking with her an associate at a different register said if I returned the shoes I would get 4$ but if I exchanged for other merchandise I would get the full 36$ toward the new purchase. ANGIE wanted me to walk her across the store and point out the associate that said this... I had my children with me and I was not going to haul them across the store just to get some poor girl in trouble..It is not the girls fault it is the managements fault that their staff is unaware of the policies. Angie was smirking the entire time being extremely rude. I ended up leaving the store in tears with the same tennis shoes I walked in with.
I grew up in JCP my dad was a store manager for 35 years, I am a dedicated customer and go into JCP on a weekly basis. I have a JCP gold rewards card that I keep in good standings. I understand that maybe that is the policy but I was misinformed by other staff and the exchange should have been honored. I am disappointed in the customer service I received and I must say I do not look forward to visiting JCP anytime soon.
I know that JCP is all about having satisfied customers and they failed to do that yesterday. Now I am left with these shoes that do not fit and have lost 30$ of my winnings from buttons. JCP was not going to lose anything in the exchange process and I know that they would turn around and sell those shoes for the price I paid so then they are making double on those shoes because they would have only returned 4$ to me. The whole situation is very upsetting and I was a part of the JCP family for a long time and this is not the way it should be.
After winning 3 times with the buttons (one $5 and 2 $10 coupons) much earlier in the season, the last 8 buttons either don't work when the CORRECT letters/numbers are put in, or the message tells me those numbers/letters have already been used. Why are the sales people giving out "used" buttons?
Over the course of the last week my husband and I received 4 holiday buttons from your Stonecrest Mall Store in Lithonia, Georgia. When we input the numbers online, we got a message that the buttons had already been used! Here are the numbers: y252e4a, vjvvfqr, zamnpau, busu2tj.
I think there is some fraud going on at the store were people are checking the button inventory for winners and passing the codes on to people they know to redeem the reward. I mentioned it to my sister and she had the same outcome with a couple of the buttons she received.
This promotion has an easy exposure for fraud since the codes are readily visable and people can use their cellphones to check them. If you decide to use it again, buttons should be in some kind of wrapper. I love JC Penney so I was dissappointed to see what happened with your button promotion.
What marketing genius in upper management decided to discontinue carrying JCPenny Pantyhose? Some hot shot college grad, no doubt. What are women supposed to do? Listen, bub, not all women, regardless of age, have been blessed to have the perfect, model-like legs to go bare-skinned. And just because tights and leggings are in fashion doesn't mean ALL women want to wear them. Who actually manufactures the JCP hose? I will buy directly from them, thank you very much. And by the way, your website stinks.
Apparently the hose were supposed to be available online, (yes i know, while supplies last) so i put several pair in my cart, noted that they were on backorder, went to checkout, put in a free shipping code, & suddenly all my items are deleted. I went back, put the items in my cart again, and suddenly they are no longer available at all? Then why were they still shown on the site to begin with? A couple of months ago I tried to order them & it said they were out of stock. But then today they are available on backorder but then suddenly out of stock again!? Figure out if they are available or not & stop misleading the consumer!
I took my son for a free haircut at the Wellington Green Mall today. I was told by the salon that today would be the last day for this service. They said JCPenneys was stopping the program. I can't seem to find this information anywhere online at your websites. I just wanted to verify that the information is in fact correct and it will no longer be offered to children. Thank you for your time in this matter.
I was told by a JC Penney Supervisor to get a Git Card and order on line on 11/23. The supervisor then check to see if my items were availalbe and they were so we ordered 3 different pair of Arizona jeans size 36 x 36 and paid with Gift Card which she kept. I was told I would have then no later than the 2nd and now not only am I still waiting I am now being told 1 pair is no longer available. They will credit my gift card which I don't have. I will never shop JC Penney on line again. When Walmart says shipped in 3 to 5 days they mean it. JC Penney apparently does not care what they tell you as long as they get your money.
I used my Penny's card quite frequently until the change in the store. Although I don't care for the new store idea, I still shop try to shop there once in a while. First of all the store hours are not posted on the door, nor does the phone service work when prompted to get those hours.
Secondly, the prices are not as good and the quality is just a little better than it used to be. Lastly, I made a trip 20 miles today to go there after I couldn't find any information saying they were closed for Easter to arrive to a closed store with no sign or and advertisement about being closed.
This is not good customer relations or marketing. Just wanted to give my input.
I have done for a few years most of my shopping at JC Penney. Last Friday broke the straw on the camels back. I don't like the changes you have made to the store and guess you no longer want my business. Last Friday I was talking with several woman who felt the same way and we ended up at Kohl's. My favorite cloths are gone and I don't like the way the store has been remodeled and your poor selection of Christmas items. I really loved shopping at J C Penney in the past and taking my grandchildren but I guess those days are gone.
This complaint is for the hair salon in Hazard Ky. On two seperate occasions I have been treated absolutely awful by the same woman. I made an appointment during the free hair cut special for my 3 children. I patiently waited over an hour and was then told that it would be another hour because the paying customers come first. She was so rude and humiliated me in front of alot of people. I left without saying anything and just decided to let it go.
I went back in there today and when I walked in the same woman and another employee were sitting in the chairs. I told them I needed three haircuts and once again this woman treated me horrible. She rolled her eyes and acted like I shouldn't be there. She then went up to the counter and said I hope you know that haircuts for children have gone up to 14.oo.
She didn't want to cut their hair so she was hoping I wouldn't want to pay that much. I do not know this woman personally so I know she can't have anything against me. I can't understand how Jc Penny can allow an employee to treat their customers with such disrespect. I've asked around and found out her name is Vanessa Baker. I will never be back there again.
I was shopping in a JCPenney store the other day with my young daughter when I heard a song playing "stone hard machine guns, fire at the ones who run. Fire away, fire away..." Were the lyrics. The next song had the following lyrics "dance until I'm not drunk anymore" I am very upset that those particular songs were being played at a 'family' store. Especially with everything that has recently happened in Sandy Hook. I will absolutely not be shopping at any JCPenney stores, due to the type of music being played.
About a month ago I bought a rug and used my JC penny rewads of 10.00. The rug was to small, so I went back to the store to get a larger one. The sales girl only gave me credit for the price I ended up paying after my rewards were taken off. She said my rewards were just gone. Today I took my granddaughter to buy her a coat. Number 1, I couldn[t believe how the coats are priced. They were a 125.00 with 40% off. What a rip off. To add insult to injury I had a 19.09 credit on a gift card.
Also you were supposed to get 15% off, if you used your JC Penny credit card. I used the card and the sales girl said I could either use the 19.09 gift card or take the 15% off. But not do both. I can tell you JC Penny has just lost a good customer. Your prices used to be so good and the quality was great. I believe JC will go down the tubes like so many stores are doing now. It is no loner a place to shop where you get quality for a good price.
OrI recently was at my local JC Penney store and surprised to see so few associates working there. If your new way of doing things was eliminating jobs that is sad. There was only one cashier on the entire floor. I must say the woman went out of her way to help me but what does your new way of running the company have todo with helping the economy. I really like Ellen and good pick for spokes person but she is for helping people not eliminating jobs and further hurting our economy. Also the merchandise we all loved appears to be disappearing. Very sad for a company that has been part of the USA for so long. You really need to get in touch with the average consumer and ask for advise.
The Friday after Thanksgiving I went shopping in your JCP store in Wilkesboro, NC. I recieved a button with a code on it. I was told to go online and enter the code to recieve my free gift. When I did that I entered the code on the button. The next page that showed up was showing a choice between 4 different items. I chose the necklace that was choice one. It said I had to pay for the shipping . Which was $5.99. I recieved the necklace in about a 10 days. After that I recieved another necklace in the mail in an envelope without a packing slip. I went to the mailbox and opened my credit card bill and noticed that this company BFB*MIU MILANO had charged my credit card $49.00 for another necklace the one I recieved without a packing slip and had not ordered. When I called the number 1-855-213-5985 they told me I was on autoship every 30 days they would be sending me a new necklace. And would continue to charge my credit card for the items that I was not ordering and did not want. They said I would have to send the company an email. when I tried to go to the website it did not have a web page, it just kept popping up that, this page was not a valid page. Then I kept seeing where numerous people had a complaint book going on this company. Due to the fact they were being charged on their credit cards as well and had not ordered any of the items. The cancellation number I was given in 1-333-143. I sent the company an email when I finally found on which was firstname.lastname@example.org I have yet to hear back form them. Their address is 1200 S. Brand Blvd. Ste. 154 , Glendale , CA 91204. I in return notified the manager at our Wilkesboro, NC JCP store. She had informed that she had no idea this was going on. I gave her the information that my credit card company gave me. She went online and looked it up while she was on the phone with me. She was in shock, had no idea what had happened. She called me back later on that same afternoon and asked me to go to JCP complaints and to file my complaint on what had happened. I love shopping at JCP stores but I will now become more hesitant about your promotions due to this incident. Thank you for all your help.
I recently called to make an appointment with the optometry department at the Glendale galleria JC Penney and was told to go elsewhere because they wanted me to be happy. I had my glasses made there in the past and was very happy with them. I made the mistake of going to the JC Penney in Valencia, but after several visits they couldn't get my prescription right. I got a refund and called the JC Penney in Glendale to schedule an appointment and explain my situation, I was told to go elsewhere so I could be happy. All I wanted was to get my prescription done right.
I have 2 buttons I received from Jceppeny. I go to jcp.com/christmas to enter the codes and I put in the captcha and every time and it tells me it is incorrect. I have done this 30 times at least!! I KNOW I am putting the codes in correct!!
work in techincal support and help people with these captcha's all the time, something is clearly wrong! Please fix so I can enter my codes!!
I have won twice with the buttons but the last two I received will not register. It keeps saying wrong captcha. It is not wrong just will not register. This is very annoying and misleading. Now I see there is another captcha on this page.
First I love this promotion, and has cased me to go in a jcp almost every other day to see sales and get buttons, the captca is a pain in the but but i can usually get it to work on the second try its a pain but i don't mind its free money, lol.
The problem i have is i keep getting "there seams to be a problem with your 7 digit code" error? ill try a few times on each code once again not the captca error its a problem saying the code is ivallad and yes im typing it in correct i have 20/20 as well as had my wife double check.
Bottom line ether some of the codes are bad or my other thought is some one at the store has already used it ? but out of 16 buttons 7 are no good, i did win 15 bucks totle tho,woot woot. but it makes me think i have a trip code or something that just isnt working or some one else used? Any ideas
Hope it works!
I have been a shopper in your store for years. I went in tonight and looked through your Arizona Jeans and didn't find my inseam size which is a size 36. I was told that they don't carry them anymore only online. I went online and found out that the size of inseams only went up to 34. I have gone to your big and tall section and have only found a wide waist selection there.
I have been to many different stores, wal-mart, target, etc. They only go up to 34 inseam if that. The big and tall stores said I was too short and I fell through the cracks. I have been told before that the Arizona Jeans bootcut 36x36 was a popular and often fly off of the shelfs when they come in. I don't understand why you wouldn't carry a product anymore if it was popular. Please bring this product back into your stores.
Once again I was disappointed with the severe shortage of merchandise. I used to go there because I could always find and unusual item or something that I didn't realize that I just had to have. My hard to please family could always find clothing there, but not anymore. You no longer carry jeans that have big legs; the childrenâs section is nowhere to be found. What happen to bedding and bath? Career clothes in all white!!!
When they trashed the clothing and shoe department I thought, oh well there is always the hair salon and household goods. Guess what? They are busy trashing it. I have been a loyal JC Penney customer for over 20 years and purchased many of my clothes there. First, they attacked sizes. Being small, I could no longer find any dress pants in my size, but could find lingerie and other items. I just returned from our local store and in addition to inappropriate selections, there were not many selections at all. So, to me another reliable, American icon bites the dust. How terribly sad.
Today i saw a table full of shawls, collars, caps, and wraps. looking at the labels, it was from china and it was real wild coyoty fur. look on you tube and see how china skins or boils alive, its cats, dogs, coyoty, red panda, etc. to send abroad to stores like you. it is appalling. i will never purchase from pennyâs no will any of my colleagues who are against china export of tortured animals. there is no need at all, to sell real fur. these animals go through horrid torture, and stores who sell it, keep there business alive. you should be ashamed. i am posting it on facebook immediately. stop this right now, and put chinaâs skinning animals alive, out of business.
A month or so ago I went to the Fort Wayne IN Glenbrook JCPenney to purchase underwear. I have been purchasing Stafford brand underwear for as long as I can remember. The shelves were nearly empty of most sizes. My popular size, 36 Brief and large tall for the heavyweight t-shirts were nowhere to be found with the Stafford label. So I asked the young man at the counter what was up with the underwear inventory. His comment was "we are working on that". I did not purchase any underwear.
Fast forward to today. I was surprised to find almost the same situation. I did find the briefs in my size and after searching through bin after bin, I found and purchased the last two packages of heavyweight large tall t-shirts you had. It was hard not to notice that you are now putting two tee's in a package and charging the same price as the older three per package.
A young employee passed by to move some containers that were empty that he may have been using to stock the shelves, so I asked him what was up with the smaller packaging and the same price. Half embarrased he said "yea I know" and walked away. I have always known that I pay more for the t-shirts and briefs. I have liked the quality and fit so I am comfortable paying a bit more..... until today. I am sorry to say I will be shopping somewhere else from now on.
On or around August 2 2013 about 4:00 pm I was shopping at your mens department at south hill mall in Puyallup wa. As I was walking I stepped on the edging separating your tile from the carpet and my ankle was pushed outward causing a loud pop so much so I could feel it all the way to my head !My ankle now still has a feeling of something (like a torn tendon )slipping back and forth causing discomfort when I walk ( and my daily exercise is out of question ). I have not gone to the doctor as of yet I was hopping it would heel on its own ,but it has not ! I'm going to contact my doctor for an appointment . You should really take a look at your flooring before someone gets an even grater injury ! Thank you Mary Sebastian A
About a week ago me and a friend was at the lexington ky location trying to complete school shopping and the entire time we where there we where being followed the entire time from either two sales associates or more. When turning around to see if they needed something they would turn around like they where working. Felt very uncomfortable and every time I tried to complete shopping the u would be right right behind us again. I was so upset I sat everything down and walked out to another store to finish shopping. Never have ive been in a department store or any store and been watched over and followed. All the years I have shopped with the company from kids clothes,women and men clothes to house needs I will no longer be shopping at any locations for jcpenney. With me being apart with a one of the biggest markets out there we know how to protect our stores as well as let the customers shop without having to look over their shoulder the whole time or stalking them. Very unprofessional!
I have been going to J.C. Penny's for about 30 years and now you have these buttons that everybody I know has won gift certificates and I have been putting my codes on-line at jcp.com/Christmas since 12/05/12 and have yet to receive any notification to either I won or lost, where all my other friends have won several gift certificates. I get all kinds of other mail from other company's & friends so I know its has nothing to do about my e-mail site. I may just contact the federal trades commission about this issue!
I have entered 5 buttons of jcpenny I have won several times there is never any thing sent to me in a e-mail so I can print it off his has to be a scam the use to give discounts that was a lot better, everyone loved that, they had a lot more business ,now I don't care if I ever go back to jcpenny store along with a lot of other people I have talked to. I feel sorry for JCPenny. Their incompetent programmers and Chinese manufacturers have made what could have been a goodwill promotion a debacle. The button codes simply don't work. What is the reason for this?
How dare JC Penny even request a consumer report on me as to my character, its bad enough that to obtain a job these days you must submitt to a drug test , polygragh test, employment verification, references, and now a consumer report. I can sit my behind on state assistance with food stamps and let people like myself drain the system squeezing out one kid after another while they sell their foodstamps , take in boarders for unclaimed cash and smoke meth or crack all day , but know I am trying to get a second part time job and you want to trace me back to the womb? Here some facts for you I never call in I am always early to work, dressed accordingly for my job the United States has almost put me in the street while your CEO is cleaning up on my back.
All I want is a job to keep my house, if companies like you paid what some of us are worth we wouldnt have consumer issues, and wouldnt be looking for part time jobs to hang on to our houses. Your consumer report wont tell you Ive been in customer service for 25 years that Ive received awards and letters as to how good I am, its not going to tell you that Im to proud to borrow money to keep my head afloat and that I chose to look for a part time job its not going to tell you. Ive been out of work for almost a year and just now getting back on my feet at a minium wage job, it wont tell you during that year i lived in the street.
It's been 48 hours and I have not received my $10 gift certificate. I've won more than once and received those within 48 hours for whatever reason I have not received the last one submitted on 12/17.
The 48 hour response time is not working and Customer Service at the stores are very short with your questions. You shop, gather winning buttons and you never received the official certificates. I've won twice since December 11, 2012 with no response. Also entered two more buttons and the response was that the codes are not valid.
I have not received my printable $10 certificate. I received the email on December 17th indicating that I was a winner. I successfully responded to the email on the same day. I have not received the printable certificate. Please send me the certificate at your earliest convenience or let me know what I need to do to receive it.
The code goes no where, just says invalid captcha. It asked for two words to type in . There are no words and no where to type them. This is a big hassle. Time is running out. Don't have the game if you're not going to make it work, stand behind it or have some one to talk to or a contact number for a real person.
I've talked to 4 different people, they knew nothing and this site doesn't look like it's going to help me either . And if it does, it won't for 2 days. I'm not going to have time to enter my buttons. Not happy!
I had a button that was for $10 but two days later it disappeared, but I was not sure if I was to print it or if a certificate was to be mailed because there was a statement that said that it would be mailed. How can I get this $10 that I won.
I Got a message saying i won $10.00 from entering my codes this was on Monday December 17,2012 it said give it 48 hours for it to show up well its been 3 days and still my certificate has not shown up I revised the page and clicked on it a couple more times and still no coupon certificate has been e-mailed to me yet.
Then today i visited the store @Richmond Mall got two more buttons and there said that the buttons have already been used how is this so if i just got them today from your sales rep. will like to receive my certificate and two codes that have not been tampered with used upon giving out. Wow Jcpenny you can do better than this i hope.
I`ve already put in 8 button codes-------nothing---no responce----Am I wasting my time putting my codes in. I still have 7 more to enter. So far i`ve entered codes wujzqvv , fgmnkf , cpxf4s2, rrxwqmz, j5sgqz, zpntqsq, kizsehg, qchwfxd. No responce!!!!! Now I have 7 more button codes to enter c2wnysc, nmsuv32, e3xurpx, sztbrqy, tumf2pz, s2pna3e, uxbaz3h.
Ok whats the next step. I noticed I`m not the only complaining customer you have several before my complaint. I would appreciate an answer to my complaint as soon as you receive my complain. I`m surprised someone hasn`t gone to Channel 8 news and let them know that this like a fraudulant come on to get extra business. I do know it is a way of loosing customers. O
ther customers are complaining that your company isn`t answering their complaints at all so 24 hours is wrong. My dad always told me you never receive something for nothing. He told the truth .
I have read several complaints about JCP button campaign and the fact that many of the 7-digit codes that people are being given are coming up as, ALREADY USED! It was suspected my a previous customer who complained that it might be JCP employees, I supposed that is possible.
I just wanted to let everyone know, it's happening in my area as well. I live in NW Missiouri, North of Kansas City and my last few trips to JCP which included approximately 14 buttons have turned up as, "ALREADY USED!!" I've spoken to friends and it's the same for them, every button is either coming up as, "ALREADY USED" OR "SORRY YOU DIDN'T WIN".
I would imagine that if JCP is getting enough heat over this it would be very easy for them to remove their, "ALREADY USED" response and replace all with "SORRY, YOU DIDN'T WIN", either way it's a massive screwup on JCP's part, the fallout is huge. Curious to see how they plan to correct this dishonest blunder!?!
Hello, I just purchased a CD at JCP studio for $149 (refular price) on November 11, 2012. The CD is already going for $49 on Nov 23, and about $89 on other dates. I really like the CD but I am very unsatisfied that I am not able to print the enhanced pictures from it. I have been getting a run around from Walgreens and WalMart. I have contacted JCPBy phone and went to the studio to seek a solution where I can get the odd sizes printed out.
One rep promised to call â never did, the other one called and offered to print at JCP for $25.00 I have already spent a fortune on that CD that is only good for downloading and not printing the pictures. I am really upset since I was advised at JCP that I should not have any issues with printing the pictures out. The rep talked us into getting the CD and I am not sure what to do. There is no other choice but write to you about it.
I am a semi regular customer at the JC Penney store in Rome, New York. What I witnessed a male employee doing to 2 female employees in front of customers was appalling! On Monday April 1st I was towards the front of store when I heard yelling behind me...it was around noon and I was browsing with a friend. I turned to see a balding male employee around 6 ft tall yelling, no screaming in the face of a petite blonde employee whose name tag said Cheryl, another female employee with name tag saying Kim was beside her. He screamed "what do you think you are doing? Why are you asking me stupid questions?!" I believe the poor woman in trying to reply called him Jim. He was so intimidating, trying to humiliate them and treating them in such a demeaning and verbally abusive way, and in front of customers was horrible! I was so upset I was going to step in but my friend said report him. He continued as I left the store. I will never shop there again if I see him when I am there. There is no way he should have his job. If he did that to my wife he would be in the hospital and JC Penney corporate would be facing a huge lawsuit. Please don't ignore this as this was so bad I can't believe he acted like this to employees no less women!
This complaint dates back to 12/2012 when I emailed jcpennyI disgust my dec pmt error from my bank. It was 1day late and tacked on a fee. The next bill minimum pmt due was ontop on the late fee and each month after. Even know my bill was pd on time. I was charged because of the minimum pmt due was with the fee that should have never been charged to my account in the first place. I received 7 letters from JCPenny all dated the same day regarding the 35.00 late fee. How does something like this happen with such a reputable and professional Company. I've have such a problem trying to fix one late fee from December 2012 and it has spiral out of control. I would like JC Penny to look at my account as a account holder and consumer and not just a number. Please help me with these error(s).
I just received a call from a lady stating that she was calling from JCPenney. She asked if our student's wore uniforms. I answered yes. She then proceeded to ask for colors. I explained that we are under contract with another company and were not interested.
She then told me that if I didn't tell her, that JCPenney would continue to call me until I answered their questions. I again said we are not interested and if that was the case, my answer would be NO when asked if we wore uniforms. She then yelled at me and told me that "I" am the reason that schools are struggling. She then hung up on me. I do not appreciate this and this does not make me want to do business with JCPenney at all!
Got a letter last month from JCP saying they were slashing my credit to "$100" (after two years of having this account, and being upgraded unsolicited to gold) "after careful analysis of my credit history". I never missed a payment and was very careful. This was insulting. I paid it off and closed the account. Is this is how you treat working Americans?
I have two buttons and every time I enter the code it says that something has gone wrong re-enter the code number and try again or invalid capcha code. I have been trying to enter these 2 codes for 2 days. I`m totally bummed!
On 11/23/2012 I shop at Jc Penneys and spent $212.00. I was giving two buttons with codes #tbgnd2m and #kig34ad, which I submitted and won a gift certificate for $5.00, which I never recieved.
I shoped at penneys again on 12/14/2012 and spent $59.36 and was giving two more buttons with the codes #xh3hjxk and #q3tpbxy, I never recieved the first gift as promised, how do I know if I will recieve the second gift?
I have recieve two buttons from the store located at the Westroads in Omaha, NE. I had problems trying to get the buttons to work. I enter one of the buttons and the respond was. The buttons had been used. Another respond was the code was not correct and diffferent codes kept coming up.
I enter two butttons prior to this case but did not recevie anything from my e-mail telling if I won or try again. The very first time I tried the buttons I had no problems but just recently I have had alot of problems with this promtion recently.
I have been buying Jcpenney arizona jeans here for a longtime and in the last year they have changed. They are too tight. The bootcut aren't bootcut. I have to cut them to fit around my boots. They are all pretty much slim fit. I am very dissatisfied and will no longer shopÂ Jcpenney if they aren't correct soon.
Hi I'm very upset with Jcpenney first of all i order 5 items on the 11/23/12 and i would wait for an email to confirm that they had all ready shipped my order, it was 11/30/12 and i called to see what is happening and it turns out that they hadn't shipped it yet i understand that it might be that time of year were every one orders things online but they should at least send an email notifying us that. Later on that day i did receive an email that my order was been shipped but they didn't even send me my tracking number with it. I tried log in in on my jcpenney account but it won't let me and i don't know if jcpenney erased my account or what ever. Jcpenney is very unorganized and that goes bad on them.
I have been entering the JCPenney buttons since 2 days after Thanksgiving. I have had 3 buttons with no response at all. In the last 3 days I have had 2 buttons which received the response "this code has been used previously". The first 2 days I entered 2 codes because the website said you could enter 2 codes per day, but I did not get responses for both codes either time.
I have emailed JCPenney. My reply was a form letter that did not address the issues I had raised. I like JCPenney's. I have been honest and played by the rules. I do not think they have done an adequate job administrating this promotion. I feel cheated. In ads and at the store I have been told 1 in 4 buttons is a winner. This has not proven true.
I have received several buttons and have a tremendous trouble with catcha words. I also received a square buttom with code aza23dz and when I tried to enter it, kept getting message "invalid code". You may want to get customers back (I went twice) because I received $10 gift certificates, but it now makes me think, why did I go through all that trouble, and second, can't get a button registered. You may rethink a campaign like this again, very frustrating.
I had enter two buttons on 12/12/12 n got my email stating I won but have not received certificate to print out yet they where $10 each please let me know as soon as possible or send them to me thank you.
Dear JCPenney's: I had some difficulty in locating your homepage red button for the code entry as none of your instruction, links or pages held the infamous button noted in the instructions. I was finally successful & posted my findings:
1. Go the the official JCPenney web page
2. Enter jcp.com/christmas
3. When at new page enter your e-mail address and you will then be presented a page with the red button & can enter your codes.
This process was successful for me but it did take some attempts and a desire to be successful. Your site is not working as indicated per your instructions. Thank you for you time and Happy Holidays!
I would like to say I am very disappointed in JCPenney. First of all the very burst button I got dated I won $10 dollars. An I have yet to receive that. No email to print out nothing. An then I had 2 more bottoms that when I put the codes in I never got an email saying I won or lost.
So I tries to re enter an it dates those have already been entered. Ok I that's the case then where is my response on winning. I would like my winnings an compensation for what happen. I love penny's an shop there at least twice a week an now will probably never shop there again. I'm discussed with the way things were handled.
An since I can't get a JCPenney credit card from y'all I'm very pusses. You know not everyone has perfect credit but have awesome payment history on other stuff. So I want something done about this or ill go higher up to y'all's Bose an get my compensations.
I shopped atÂ JCPenney and received a bunch of buttons for all the Christmas shopping I have done there. Not one Time has the comp. gone through to see if I won any gifts. I think it was a scam to get my email to send out info. This is not right.
It's very difficult to read the Christmas captcha's so i can see if i won anything & i won some of theÂ JCPenney discount coupons but they didn't come with the upc codes & i tried to use those again they wouldn't work so i'm out the 10.00$ i could have saved because YOUR web site said they were already used!!
Now i'm out!! I'm 50 years old & don't have time for all this hassle just to save a few bucks!! Why do you put your customers thru all this hoop jumping & frustration??!! I like JCP but come on this sucks! And then i have to do ANOTHER STUPID CAPTCHA AT THE BOTTOM THANKS A LOT!
The first 4 Christmas buttons I received worked just fine, but these last 2 are a pain. I worked for 1 hour on one button code and only got a invalid captcha message on the next one I received a message that the 7 digit code was incorrect. How do I send this by mail to JCPenney?
My husband and I won twice and we can most certainly use these gifts!
I used my 10 dollar rewards for spending over 100 dollars on two items, even though I originally intended to only purchase one item, a shirt. The second item, some shoes for my son were too small and the store did not have half sizes, so I asked for a refund, but Steve, the very slow sales person that took over 8 minutes to ring up a shoe sale ( 3 minutes was spent on removing stickers and placing the shoes in a bag) told me that because I used my rewards coupon, I would only get back 13.33 for the twenty dollar shoes. Had I not had a receipt I would have received the full 20 dollars I paid for them and IF I had purchase them separately from the shirt I would have received my $20, BUt COmpany policy says that when using a coupon, the discount gets prorated to the number of items purchased. AND this makes no sense. I get 13.33 back and you get to resale them for $20, or after the sale for $30. He got his supervisor and she told me the same lame policy and I had to leave mad and upset. I was told the only way to have a full refund is to return both the shirt and the shoes, which is a 45 minute roundtrip and another 3 dollars in gas in order to get my full refund. I also called to complain, put she was just as adamant about corporate policy. I am left with no choice but to make my own policy , which is to cancel my jcpenny card and never support you business again. I have also worked in retail for over twenty years for a variety off retail establishments, all corporate policies can be overridden especially when they do not make sense.
I was not going to send anything in, but wanted to let someone know that we have been receiving button that have already been used. It's not just 1 location. I stop daily depending on where I am working to get my buttons and I at 1st thought it was my error that I had a button in my pocket that I already used, but so far I have come across +6 buttons that someone has already entered.
My daughter has had about 5 and she does not get daily buttons so she is worse off than me. I do not know if it is the cashiers or maybe when some people are entering them they are entered incorrectly, but this seems to be happening more often now we are winding down. I should of keep them separated, but didnt think much about it until I mentioned it to a co-worker and they said they got one in DuBois,
Pa today that also was used. This will make 4 from DuBois between my daughter and I that have been used.
I have tried, tried, tried in vain to enter the bogus 'BUTTON CAMPAIGN' only to be so frustrated that I want to do something evil to the JCP people who are responsible. This whole absolutely awful experience has put me off JCP entirely. Shame, shame, shame on them! I tried to call them only to be told "I don't work in that department.
I don't know anything about it" by some idiot woman. I intend to make sure they lose money on this great deal. I now consider them just another rip-off store who I hold in absolute contempt. Now I tried to submit this complaint and cannot because of an "invalid recaptcha" which is one of the original complaints! The ultimate in crass disrespect to customers!
Me and my familty have been collecting the buttons for the past few weeks and I now have 14 buttons that keep telling me: Sorry. Looks like something went wrong. Please check your 7-digit code and try again. What am I suppose to do with these buttons to see if I won anything.
On Thursday Dec. 13 in enter 2 buttons one said I had a 5 dollar certificate the other said I had a 10 doksh kllar certificate. I did every thing it told me to do I hit the red button to claim my prize, but I have yet to receive my e-mail saying my certificate is ready.
Sirs: Have received two "you have won" notices. Both times I have filled out all of the forms and followed the information.
I have supposedly won $5.oo gift certificate twice. First date 12/16 second one12/17. I have received NO follow up from the game people. How about a little help here? Hope to hear from you soon. Time is running out according to your rules of the game.
Dear JC Penny, I will not shop at your store ever again. The sign on the table said $15 for t-shirts so I bought one and it was 22 dollars when I saked about it they said it was another shirt, but there was no other shirts there, Everything on the table was 22 dollars with a pair of jeans for 35 nothing was 15 dollars. The sign is large enought to bring your attebtion to it so you see and think all is 15 dollars very very misleading. Ever since you changed your store I have hated to shop there. So this will be the last time. And I will let my friends also know about your store. Your employees were very rude also. I was at the store in St Claire Mall in Fairview Heights IL. Thank you
I was followed through the Mt. Shasta Mall after accidentally leaving the store with a clearance baby shirt hanging on a hanger from the stroller which had my 10 month old son in it. The Loss Prevention woman from JCP grabbed my arm and spun me around while I was in line at Radio Shack (also in ther mall). I was embarrassed and completely cooperative and she held my elbow as I was pushing my stroller and escorted me back to the store. She said I had better tell her everything that happened and not to lie because she had it on tape. Clearly if she actually watched it she would see it was only an oversite on my part.
She said I was under citizens arrest and that I wouldnt go to jail if I have a clean record for theft. Then she poured hand snitizer all over her arms becase she touched the psoriasis on my arms when grabbing and escorting me. She asked if I was going to spread it, I was mortified. I asked for a copy of the tape in which they "caught me purposefully shoplifting" and they refused. In addition I havnt even been convicted yet and I'm getting threatening calls/letters from a lawyers office for a bill. I would like a response to my complint how you plan to handle this, I feel like I was mis-treated and manipulated.
I purchased 6 pair of pants at J.C. Penney store in the Big Flats N.Y. Mall, the service at the time of sale was outstanding, two sales associates went out of their way to assist me with purchasing and ordering 4 pair of pants that were not in stock. This was on 10/22/12, I was told that the pants would be shipped out by 10/24/12, I did not recieve any shipment to my home but did get a response card in the mail that the pants would be shipped out on 11/1/12. I waited and finally got 2 of the 4 pair of pants, the enclosed invoice then said that the other pants were on back order, I went to the store and asked how long I would have to wait they said they would not be shipped until 11/29/12. I then called customer service on 11/13/12 and stated that I was not happy with the delay in delivery of my pants and asked to have my order cancelled. I have not shopped at J.C. Penny for about 2 years other then on 10/22/12, this was the first time I had been in the store since then, I really like the new set up with smaller stores within a large Department store, however my experience with service after the sale was not good. Waiting 5 or 6 weeks for a delivery is not acceptible. I also did not feel that Customer service at the store or on the phone was helpful and I felt I was just another number.
Matthew J. Leszyk
As a Christian woman, I want to tell you how offended I am over your endorsement of a disgusting skit on SNL last Saturday night. I'm telling my friends and family about this incident, and hopefully they will not shop with you either. God bless you.
I spent just over $250 online during your black Friday sales. I received a called the next day, and was told most of the items I specifcially went to JCP to buy had been back ordered then canceled, and the only solution you could offer me was a coupon. It was upsetting since I could have picked those items up somewhere on black Friday, and I now have to pay full price for them. Even so, I had still gotten some good deals, and just figured I would pick up some last minutes presents somewhere else to replace the canceled items. After almost 2 weeks I decided to see when the rest of my order would arrive. I log onto your website and to my suprise you have canceled even more of my items good deals. I received no phone call and no email, and I'm sure I will receive no other satisfactory solution other than a coupon if I do. I have no adequate words to describe the outrage and annoyance I feel torwards your company right now. I'm not sure what your company could even do to make this all right, but I am sure no one is going to care too much about my complaints for it to even matter. I would have never bought from your company had I known it would be such an inconvience, and after the service I recieved and the aggravation and resentment it has caused me to feel torwards your company I highly doubt I will EVER shop there again.
Yesterday 8/14/13 was our 20th anniversary. My husband has told me for years that I could get a new ring for our 20th anniversary. I went to the JCPennys in McDonough, Ga yesterday. A very kind man by the name of Vince assisted me and I picked out a 1 carat ring. I told him I would talk to my husband so he wrote all the info down including the final price and told me if I came back and he wasn't there to please let them know that he assisted me. Well my husband took me back last night to get the ring. I was very excited--I have waited a long time for that ring!! Vince was not there, but a lady named Debbie was.
I told her we were there to get the ring and gave her Vince's card. She was very rude from the start with very short, snippety answers and then acted as if were low-lifes. I was purchasing a $1,550. ring--which is alot to us...but does not make us low lifes!! Well I didn't have my JCPenney card which is in my husbands name, but she said she would look it up. It came up but would not accept the transaction, so she rolled her eyes and said I can call and see what the problem is IF I must as if we should just walk away. I said call, so she did--they talked to my husband and raised his credit limit and said to go through with the sale. She tried several times and it wouldn't go through so she rolled her eyes again and said I can call back IF I must.
So she called back and after being on the phone for several minutes they cleared everything up and said go ahead with the transaction and when Debbie tried it, it refused it again--she very rudely said it is not working--There is nothing else I can do..Very disappointing to someone who was planning to get the 1carat ring I have been waiting for!! It may not have been her fault for the transaction not working--but she was extremely rude from the start and acted as if we should not be allowed to purchase anything. She didn't even want to make the phone call to check out why.
Then said oh well there's nothing I can do. I walked away from the counter and assured her I would purchase the ring elsewhere and I will make sure everyone knows I got it and why I didn't get it at JCPenneys. I have spent alot of money here over the years and I am very angry about the way my husband and I were treated in there last night. And it ruined a 20th anniversary. I don't know where the fault lies for not being able to make this purchase, but you definitely lost an almost $2000.00 sale and we won't be back.
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