J.C. Penney Complaints Continued... (Page 4)

313+ reviews added so far. Upset? Call J.C. Penney corporate:
60

i was in the jcpennys in jacksonville florida and ofcourse me being a mom i was looking for something for my little girl so i went to the jewlery department and was looking for a nice pair of earings well the sales women looked at my little girl and called her a fatty, me as a mom walked away crying and took a breath and walked back and asked her if she thought that was ok to call a infant fatty? then i talked to the jcpenneys manager who didnt even care the whole time i was telling him what happened she was laughing in the background so i throw all my stuff that i was going to buy on the counter in her face and walked away.

they are horrible people at jcpenney!

60

I USED to love buying jewelry at JCPenney until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I’ve purchased hundreds of items online and Im used to getting them no later than a week, but after purchasing this item, I was notified that it wouldnt shipped until 9 days later 4/19, which made me a little worried because the gift wouldnt arrive in time for this special occasion. So on 4/13 I decided to call JCPenney customer service and cancel my order, but was told that I couldnt because the item was at the manufacturer.

So on 4/19, I decided to track my order, it still hadnt shipped, liked promised. So on 4/20 I called JCPenney customer service again, wondering why come my item hasnt shipped yet, the lady said that she couldnt give me an answer to why the item hasnt shipped, so I told her, how un happy I was and I would appreciate it if she could cancel my order because I no longer want the item because the item is taking too long to ship. She told me that she couldnt cancel my order, but if I called back tomorrow and if it hadnt shipped yet, then they would be able to cancel my order.

Ok, now Im really upset because she couldnt resolve the issue nor did her response sound promising and now I’ve gotten two different stories about why I couldnt cancel my order. And if that was really the case, when she looked my order up in the computer and seen that the item was not shipped yet, she couldve cancelled the order then. As much as I love shopping at JCPenney, I am quite positive I will not be giving this company another dime!

And hopefully a representative can help me change my mind about this company and find a better way to provide customer service or at least, make this customer happy and feel confident about spending my money here!

40

I have been a jcpennys customer for many years.I have always purchased my t shirts from your company. So my complaint is this, you had a brand i belive it was called town craft recently i purchased one dozen new t shirts and they say that the old brand was no longer and they switched to the stafford brand and the sales person assured me that they were of the same quality but that was an out lie. the neck starts to wrinkle soon after i don the shirt. this is a big dissapointment to me the collar of the shirt looks like the one the hanes commercial uses to show there collars dont wrinkle. upset with this jcpenney and filing a complaint because of it.

60

I purchased a 20 pc. Venezia Pan Set that was advertised in a JCPenneys day after Thanksgiving flyer for 59.88 with a 40.00 rebate, final cost 19.88. We adopt a family in need every year at Christmas and I thought this would be a nice gift for a grandmother who is raising 2 teenagers. I sent all the items that the rebate requested and in the time frame that was listed. I never received my rebate. I have been a loyal customer of JCPenneys for over 35 years and have spent a lot of money in their stores. I just feel like I was mislead by this offer. I would not have purchased the item if it had not had the rebate. I try to stretch the dollars as far as they will go for our adopted families each year.

I saved a copy of everything I sent in and I sent a request to rewards by mail.com to review the status of the rebate. After nearly 3 weeks and a second request I finally received an email stating that JCPenneys was sorry but they never received the rebate form and that the time frame had expired to resubmit. I just feel like I was shafted. A very unhappy JCPenneys customer!

60

I came into the Jcpenney in Paris, TX to buy a pair of shoes. I was offered to open an account by a gentlemen working there and in return I could get a 10% off discount if I got approved or not. I didn’t get approved but he gave me the percentage off anyway. A few days later I was in Jcpenney with my son who was also offered a card by a young lady. But she said you had to be approved to get the 10% off. I explained to her that I hadn’t got approved and got the percentage off but she would not give it to my son. We moved to another line and this person gave us the discount. My son wasn’t approved for the Jcpenney card either. Everyone should do the same to all customers. If one person gives you a discount for not getting approved for the card then everyone should!

20

My husband and I went to our local JCPenney to buy a suit for our wedding. The suit was tried on in the store and bought and taken home. It was placed in the closet until the day we left for our trip. We went 200 miles to very well known area and got married there. 2 hours before the ceremony, I got the suit out with a dress shirt. I ironed the shirt and checked the suit. To my surprise There was an INK TAG on the jacket!!!! 200 miles from home, 2 hours until our wedding!!! JCPenney has its own tagging system, so this COULD NOT be taken to just any store for removal. I called the store where it was bought and was told I could take it to the nearest Penney’s and have it removed.

The nearest JCPenney store was a little over an hour away. I was running everywhere to try to find another jacket….no one had one in his size. So our wedding was ruined!!!! WE got married with him in his dress shirt and tie. When we returned home, we went to the store. We were offered $20 dollars in a gift card. $20? My wedding ruined and the offer me $20?

60

I was very upset when i brought things back to jcpenney to only exchange and was declined. Was told to call a service called
The Retail Equation. I was told i can not bring anything back until 90days in which my receipt expires after 90days and they would need to do the exchange as if i had no receipt and might not take the items back, because policy says they do not half to with a expire receipt or no receipt. I have been a customer with JCPenney for close to 20years must have spend over thousands of dollar in that time and my payments have been on time and sent in more then the payment asks for.

The company that’s handling the return declines, handle people that buy things and bring them back worn, does not have reciepts, and comments fraud and abuse there credit card. How i got in this category i don’t know and no one seems to be able to tell my why. As a valuable customer I am very insulted and upset at the whole matter. I am now working on paying off the credit card and am not going to use it anymore. I will close the account even if it hurts my credit, i have other cards that know how to treat there customers better. I shop at JC Penney for my daughters clothes and do bring things back to exchange or get something else, but it’s very rare that i walk out of the store with nothing.

JCPenney needs to know how to treat there very good customers better, I would not recommend the store any more to anyone, they did not notified me of any changes on exchanges or returns. I found out at the register with everyone looking on. Shame on you JCPenney…

60

We ordered a Bedroom set from the catalog at JC PENNEY, Lancaster, PA. Within a week, we canceled the order as we found better products else where. By the time we canceled it, the Order was not even processed for shipping. The rep said everything will be refunded back to my JCP Credit Card which I opened just before placing the order to save an additional 10% on the order. Today I get a call from JCP Credit services that my account is past due. No part of the order was shipped, since the order request did not even go to their warehouse. I created an online account for my JCP Credit Card and I see that my order was canceled, but the refund was not posted in full to my JCPenney Credit Card.

When I Inquired about it, they put me on call for 5 hours, transferring to various departments, but didn’t offer any resolution. After 5 hours of aggravation, they just hung up. I was so furious, I called them back, and the same thing repeats. Now I’m not sure what to do, who to talk to. This is the worst customer service I’ve ever experienced. I’m never shopping at JCPenney nor will recommend it to anyone. They completely suck. I hope they get out of business ASAP with heavy competition from KOHL’s and Macy’s.

Thanks,
Aggravated Victim.

20

A guy whose name is OB. He is the MOD, I know him for few years. He is a big thief no one can catch him. Almost four years he has been steeling from JCPenney in terms of merchandise. If you look at his shopping history you will know it. He always hides the clearance merchandise in the stock room where he has access to. If you let this continue JCPenney will loose reputation and money. JCpenny is a highly reputable company. JCPenney can get people better than OOB. Please, Please verify his shopping history and find out the truth. This complaint is for the benefit of Hyattsville Store at the Mall of Prince Georges. Thank YOU, Sincerely.

60

my complaint is actually with Abercrombie and Fitch, the strong fragrance that permeates through the Mal and now JCPenny store has prevented me from shopping in that area so JCPenny has lost a customer unfortunately. I could not breathe, and I went home with a headache Christmas time. I have complained to Abercrombie management but nothing is being done, fragrance is a known toxin and breathing in this overly strong fragrance is causing long term damage to many people and they don’t even realize it. to my knowledge it is coming through an air duct, I have heard others complain so I hope this gets resolved so I can go back to the Mall.

20

I went jcpenny Store on Bayplazza , Bronx NY store to Buy a shoe on 01/22/11. However, at that day there are so many sales man around us and we can’t see our own because they are interrupt us.By the way, when i checked 2/3 shoes and i was thinking with myself which one look good, at that time the jcpenny Shoe’s supervisor came and asked why i took the shoe form display, why did i take 2/3 type shoe for look. My question is if there is any restriction that a jcpenny customer can’t see more than one shoe then they suppose to make a poster that no body can see more than one shoe.

You know, it’s really hurts me because most of the time i go JCPennY store to buy but what is the way they behave it’s really disappointed me. I don’t know, where i have to complain about it because i also saw so many customer also looking supervisor for complain.

20

After placing an online order with JCPenney, this company will add a $9.95 per month fee to your JCPenney card. Their website reflects that they are an extension of the JCPenney brand. Since JCPenney credit cards are only valid for JCPenney purchases, it is clear that JCPenney is authorizing this scam. They will only reverse one charge and they will try to talk you into keeping their service. Insist on terminating and ask for a credit. The website shows their exclusive relationship with JCPenney. It is unfortunate that one of America’s most trusted brands has decided to associate with a complete scam that defrauds consumers. It would be hard to deny that they are strongly associated with JCPenney. Very sad!

60

We are two employees at JCPenney store in Lansing Mall, MI. Our complaint is about our co-worker. Mary, who started her job here last Summer, met Josh. They have started their adulterous office romance that was very open to anyone who knows them at our JCPenney store, and is now a result of bad mouthing and gossip about them, which makes us uncomfortable. As we feel, she is now unable to use discretion, best judgment, and she becomes less and less prepared for competition. Relationships between co-workers can end in nasty break ups, disrupt the JCPenney store office, harm teamwork, and lower morale.

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