J.C. Penney Complaints Continued... (Page 4)313+ reviews added so far. Upset? Call J.C. Penney corporate:
i was in the jcpennys in jacksonville florida and ofcourse me being a mom i was looking for something for my little girl so i went to the jewlery department and was looking for a nice pair of earings well the sales women looked at my little girl and called her a fatty, me as a mom walked away crying and took a breath and walked back and asked her if she thought that was ok to call a infant fatty? then i talked to the jcpenneys manager who didnt even care the whole time i was telling him what happened she was laughing in the background so i throw all my stuff that i was going to buy on the counter in her face and walked away.
they are horrible people at jcpenney!
I USED to love buying jewelry at JCPenney until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I’ve purchased hundreds of items online and Im used to getting them no later than a week, but after purchasing this item, I was notified that it wouldnt shipped until 9 days later 4/19, which made me a little worried because the gift wouldnt arrive in time for this special occasion. So on 4/13 I decided to call JCPenney customer service and cancel my order, but was told that I couldnt because the item was at the manufacturer.
So on 4/19, I decided to track my order, it still hadnt shipped, liked promised. So on 4/20 I called JCPenney customer service again, wondering why come my item hasnt shipped yet, the lady said that she couldnt give me an answer to why the item hasnt shipped, so I told her, how un happy I was and I would appreciate it if she could cancel my order because I no longer want the item because the item is taking too long to ship. She told me that she couldnt cancel my order, but if I called back tomorrow and if it hadnt shipped yet, then they would be able to cancel my order.
Ok, now Im really upset because she couldnt resolve the issue nor did her response sound promising and now I’ve gotten two different stories about why I couldnt cancel my order. And if that was really the case, when she looked my order up in the computer and seen that the item was not shipped yet, she couldve cancelled the order then. As much as I love shopping at JCPenney, I am quite positive I will not be giving this company another dime!
And hopefully a representative can help me change my mind about this company and find a better way to provide customer service or at least, make this customer happy and feel confident about spending my money here!
I have been a jcpennys customer for many years.I have always purchased my t shirts from your company. So my complaint is this, you had a brand i belive it was called town craft recently i purchased one dozen new t shirts and they say that the old brand was no longer and they switched to the stafford brand and the sales person assured me that they were of the same quality but that was an out lie. the neck starts to wrinkle soon after i don the shirt. this is a big dissapointment to me the collar of the shirt looks like the one the hanes commercial uses to show there collars dont wrinkle. upset with this jcpenney and filing a complaint because of it.
I purchased a 20 pc. Venezia Pan Set that was advertised in a JCPenneys day after Thanksgiving flyer for 59.88 with a 40.00 rebate, final cost 19.88. We adopt a family in need every year at Christmas and I thought this would be a nice gift for a grandmother who is raising 2 teenagers. I sent all the items that the rebate requested and in the time frame that was listed. I never received my rebate. I have been a loyal customer of JCPenneys for over 35 years and have spent a lot of money in their stores. I just feel like I was mislead by this offer. I would not have purchased the item if it had not had the rebate. I try to stretch the dollars as far as they will go for our adopted families each year.
I saved a copy of everything I sent in and I sent a request to rewards by mail.com to review the status of the rebate. After nearly 3 weeks and a second request I finally received an email stating that JCPenneys was sorry but they never received the rebate form and that the time frame had expired to resubmit. I just feel like I was shafted. A very unhappy JCPenneys customer!
I came into the Jcpenney in Paris, TX to buy a pair of shoes. I was offered to open an account by a gentlemen working there and in return I could get a 10% off discount if I got approved or not. I didn’t get approved but he gave me the percentage off anyway. A few days later I was in Jcpenney with my son who was also offered a card by a young lady. But she said you had to be approved to get the 10% off. I explained to her that I hadn’t got approved and got the percentage off but she would not give it to my son. We moved to another line and this person gave us the discount. My son wasn’t approved for the Jcpenney card either. Everyone should do the same to all customers. If one person gives you a discount for not getting approved for the card then everyone should!
My husband and I went to our local JCPenney to buy a suit for our wedding. The suit was tried on in the store and bought and taken home. It was placed in the closet until the day we left for our trip. We went 200 miles to very well known area and got married there. 2 hours before the ceremony, I got the suit out with a dress shirt. I ironed the shirt and checked the suit. To my surprise There was an INK TAG on the jacket!!!! 200 miles from home, 2 hours until our wedding!!! JCPenney has its own tagging system, so this COULD NOT be taken to just any store for removal. I called the store where it was bought and was told I could take it to the nearest Penney’s and have it removed.
The nearest JCPenney store was a little over an hour away. I was running everywhere to try to find another jacket….no one had one in his size. So our wedding was ruined!!!! WE got married with him in his dress shirt and tie. When we returned home, we went to the store. We were offered $20 dollars in a gift card. $20? My wedding ruined and the offer me $20?
I was very upset when i brought things back to jcpenney to only exchange and was declined. Was told to call a service called
The Retail Equation. I was told i can not bring anything back until 90days in which my receipt expires after 90days and they would need to do the exchange as if i had no receipt and might not take the items back, because policy says they do not half to with a expire receipt or no receipt. I have been a customer with JCPenney for close to 20years must have spend over thousands of dollar in that time and my payments have been on time and sent in more then the payment asks for.
The company that’s handling the return declines, handle people that buy things and bring them back worn, does not have reciepts, and comments fraud and abuse there credit card. How i got in this category i don’t know and no one seems to be able to tell my why. As a valuable customer I am very insulted and upset at the whole matter. I am now working on paying off the credit card and am not going to use it anymore. I will close the account even if it hurts my credit, i have other cards that know how to treat there customers better. I shop at JC Penney for my daughters clothes and do bring things back to exchange or get something else, but it’s very rare that i walk out of the store with nothing.
JCPenney needs to know how to treat there very good customers better, I would not recommend the store any more to anyone, they did not notified me of any changes on exchanges or returns. I found out at the register with everyone looking on. Shame on you JCPenney…
We ordered a Bedroom set from the catalog at JC PENNEY, Lancaster, PA. Within a week, we canceled the order as we found better products else where. By the time we canceled it, the Order was not even processed for shipping. The rep said everything will be refunded back to my JCP Credit Card which I opened just before placing the order to save an additional 10% on the order. Today I get a call from JCP Credit services that my account is past due. No part of the order was shipped, since the order request did not even go to their warehouse. I created an online account for my JCP Credit Card and I see that my order was canceled, but the refund was not posted in full to my JCPenney Credit Card.
When I Inquired about it, they put me on call for 5 hours, transferring to various departments, but didn’t offer any resolution. After 5 hours of aggravation, they just hung up. I was so furious, I called them back, and the same thing repeats. Now I’m not sure what to do, who to talk to. This is the worst customer service I’ve ever experienced. I’m never shopping at JCPenney nor will recommend it to anyone. They completely suck. I hope they get out of business ASAP with heavy competition from KOHL’s and Macy’s.
A guy whose name is OB. He is the MOD, I know him for few years. He is a big thief no one can catch him. Almost four years he has been steeling from JCPenney in terms of merchandise. If you look at his shopping history you will know it. He always hides the clearance merchandise in the stock room where he has access to. If you let this continue JCPenney will loose reputation and money. JCpenny is a highly reputable company. JCPenney can get people better than OOB. Please, Please verify his shopping history and find out the truth. This complaint is for the benefit of Hyattsville Store at the Mall of Prince Georges. Thank YOU, Sincerely.
my complaint is actually with Abercrombie and Fitch, the strong fragrance that permeates through the Mal and now JCPenny store has prevented me from shopping in that area so JCPenny has lost a customer unfortunately. I could not breathe, and I went home with a headache Christmas time. I have complained to Abercrombie management but nothing is being done, fragrance is a known toxin and breathing in this overly strong fragrance is causing long term damage to many people and they don’t even realize it. to my knowledge it is coming through an air duct, I have heard others complain so I hope this gets resolved so I can go back to the Mall.
I went jcpenny Store on Bayplazza , Bronx NY store to Buy a shoe on 01/22/11. However, at that day there are so many sales man around us and we can’t see our own because they are interrupt us.By the way, when i checked 2/3 shoes and i was thinking with myself which one look good, at that time the jcpenny Shoe’s supervisor came and asked why i took the shoe form display, why did i take 2/3 type shoe for look. My question is if there is any restriction that a jcpenny customer can’t see more than one shoe then they suppose to make a poster that no body can see more than one shoe.
You know, it’s really hurts me because most of the time i go JCPennY store to buy but what is the way they behave it’s really disappointed me. I don’t know, where i have to complain about it because i also saw so many customer also looking supervisor for complain.
After placing an online order with JCPenney, this company will add a $9.95 per month fee to your JCPenney card. Their website reflects that they are an extension of the JCPenney brand. Since JCPenney credit cards are only valid for JCPenney purchases, it is clear that JCPenney is authorizing this scam. They will only reverse one charge and they will try to talk you into keeping their service. Insist on terminating and ask for a credit. The website shows their exclusive relationship with JCPenney. It is unfortunate that one of America’s most trusted brands has decided to associate with a complete scam that defrauds consumers. It would be hard to deny that they are strongly associated with JCPenney. Very sad!
We are two employees at JCPenney store in Lansing Mall, MI. Our complaint is about our co-worker. Mary, who started her job here last Summer, met Josh. They have started their adulterous office romance that was very open to anyone who knows them at our JCPenney store, and is now a result of bad mouthing and gossip about them, which makes us uncomfortable. As we feel, she is now unable to use discretion, best judgment, and she becomes less and less prepared for competition. Relationships between co-workers can end in nasty break ups, disrupt the JCPenney store office, harm teamwork, and lower morale.
Dear JCPenney's: I had some difficulty in locating your homepage red button for the code entry as none of your instruction, links or pages held the infamous button noted in the instructions. I was finally successful & posted my findings:
1. Go the the official JCPenney web page
2. Enter jcp.com/christmas
3. When at new page enter your e-mail address and you will then be presented a page with the red button & can enter your codes.
This process was successful for me but it did take some attempts and a desire to be successful. Your site is not working as indicated per your instructions. Thank you for you time and Happy Holidays!
I would like to say I am very disappointed in JCPenney. First of all the very burst button I got dated I won $10 dollars. An I have yet to receive that. No email to print out nothing. An then I had 2 more bottoms that when I put the codes in I never got an email saying I won or lost.
So I tries to re enter an it dates those have already been entered. Ok I that's the case then where is my response on winning. I would like my winnings an compensation for what happen. I love penny's an shop there at least twice a week an now will probably never shop there again. I'm discussed with the way things were handled.
An since I can't get a JCPenney credit card from y'all I'm very pusses. You know not everyone has perfect credit but have awesome payment history on other stuff. So I want something done about this or ill go higher up to y'all's Bose an get my compensations.
I shopped atÂ JCPenney and received a bunch of buttons for all the Christmas shopping I have done there. Not one Time has the comp. gone through to see if I won any gifts. I think it was a scam to get my email to send out info. This is not right.
It's very difficult to read the Christmas captcha's so i can see if i won anything & i won some of theÂ JCPenney discount coupons but they didn't come with the upc codes & i tried to use those again they wouldn't work so i'm out the 10.00$ i could have saved because YOUR web site said they were already used!!
Now i'm out!! I'm 50 years old & don't have time for all this hassle just to save a few bucks!! Why do you put your customers thru all this hoop jumping & frustration??!! I like JCP but come on this sucks! And then i have to do ANOTHER STUPID CAPTCHA AT THE BOTTOM THANKS A LOT!
The first 4 Christmas buttons I received worked just fine, but these last 2 are a pain. I worked for 1 hour on one button code and only got a invalid captcha message on the next one I received a message that the 7 digit code was incorrect. How do I send this by mail to JCPenney?
My husband and I won twice and we can most certainly use these gifts!
I used my 10 dollar rewards for spending over 100 dollars on two items, even though I originally intended to only purchase one item, a shirt. The second item, some shoes for my son were too small and the store did not have half sizes, so I asked for a refund, but Steve, the very slow sales person that took over 8 minutes to ring up a shoe sale ( 3 minutes was spent on removing stickers and placing the shoes in a bag) told me that because I used my rewards coupon, I would only get back 13.33 for the twenty dollar shoes. Had I not had a receipt I would have received the full 20 dollars I paid for them and IF I had purchase them separately from the shirt I would have received my $20, BUt COmpany policy says that when using a coupon, the discount gets prorated to the number of items purchased. AND this makes no sense. I get 13.33 back and you get to resale them for $20, or after the sale for $30. He got his supervisor and she told me the same lame policy and I had to leave mad and upset. I was told the only way to have a full refund is to return both the shirt and the shoes, which is a 45 minute roundtrip and another 3 dollars in gas in order to get my full refund. I also called to complain, put she was just as adamant about corporate policy. I am left with no choice but to make my own policy , which is to cancel my jcpenny card and never support you business again. I have also worked in retail for over twenty years for a variety off retail establishments, all corporate policies can be overridden especially when they do not make sense.
I was not going to send anything in, but wanted to let someone know that we have been receiving button that have already been used. It's not just 1 location. I stop daily depending on where I am working to get my buttons and I at 1st thought it was my error that I had a button in my pocket that I already used, but so far I have come across +6 buttons that someone has already entered.
My daughter has had about 5 and she does not get daily buttons so she is worse off than me. I do not know if it is the cashiers or maybe when some people are entering them they are entered incorrectly, but this seems to be happening more often now we are winding down. I should of keep them separated, but didnt think much about it until I mentioned it to a co-worker and they said they got one in DuBois,
Pa today that also was used. This will make 4 from DuBois between my daughter and I that have been used.
I have tried, tried, tried in vain to enter the bogus 'BUTTON CAMPAIGN' only to be so frustrated that I want to do something evil to the JCP people who are responsible. This whole absolutely awful experience has put me off JCP entirely. Shame, shame, shame on them! I tried to call them only to be told "I don't work in that department.
I don't know anything about it" by some idiot woman. I intend to make sure they lose money on this great deal. I now consider them just another rip-off store who I hold in absolute contempt. Now I tried to submit this complaint and cannot because of an "invalid recaptcha" which is one of the original complaints! The ultimate in crass disrespect to customers!
Me and my familty have been collecting the buttons for the past few weeks and I now have 14 buttons that keep telling me: Sorry. Looks like something went wrong. Please check your 7-digit code and try again. What am I suppose to do with these buttons to see if I won anything.
On Thursday Dec. 13 in enter 2 buttons one said I had a 5 dollar certificate the other said I had a 10 doksh kllar certificate. I did every thing it told me to do I hit the red button to claim my prize, but I have yet to receive my e-mail saying my certificate is ready.
Sirs: Have received two "you have won" notices. Both times I have filled out all of the forms and followed the information.
I have supposedly won $5.oo gift certificate twice. First date 12/16 second one12/17. I have received NO follow up from the game people. How about a little help here? Hope to hear from you soon. Time is running out according to your rules of the game.
Dear JC Penny, I will not shop at your store ever again. The sign on the table said $15 for t-shirts so I bought one and it was 22 dollars when I saked about it they said it was another shirt, but there was no other shirts there, Everything on the table was 22 dollars with a pair of jeans for 35 nothing was 15 dollars. The sign is large enought to bring your attebtion to it so you see and think all is 15 dollars very very misleading. Ever since you changed your store I have hated to shop there. So this will be the last time. And I will let my friends also know about your store. Your employees were very rude also. I was at the store in St Claire Mall in Fairview Heights IL. Thank you
I was followed through the Mt. Shasta Mall after accidentally leaving the store with a clearance baby shirt hanging on a hanger from the stroller which had my 10 month old son in it. The Loss Prevention woman from JCP grabbed my arm and spun me around while I was in line at Radio Shack (also in ther mall). I was embarrassed and completely cooperative and she held my elbow as I was pushing my stroller and escorted me back to the store. She said I had better tell her everything that happened and not to lie because she had it on tape. Clearly if she actually watched it she would see it was only an oversite on my part.
She said I was under citizens arrest and that I wouldnt go to jail if I have a clean record for theft. Then she poured hand snitizer all over her arms becase she touched the psoriasis on my arms when grabbing and escorting me. She asked if I was going to spread it, I was mortified. I asked for a copy of the tape in which they "caught me purposefully shoplifting" and they refused. In addition I havnt even been convicted yet and I'm getting threatening calls/letters from a lawyers office for a bill. I would like a response to my complint how you plan to handle this, I feel like I was mis-treated and manipulated.
I purchased 6 pair of pants at J.C. Penney store in the Big Flats N.Y. Mall, the service at the time of sale was outstanding, two sales associates went out of their way to assist me with purchasing and ordering 4 pair of pants that were not in stock. This was on 10/22/12, I was told that the pants would be shipped out by 10/24/12, I did not recieve any shipment to my home but did get a response card in the mail that the pants would be shipped out on 11/1/12. I waited and finally got 2 of the 4 pair of pants, the enclosed invoice then said that the other pants were on back order, I went to the store and asked how long I would have to wait they said they would not be shipped until 11/29/12. I then called customer service on 11/13/12 and stated that I was not happy with the delay in delivery of my pants and asked to have my order cancelled. I have not shopped at J.C. Penny for about 2 years other then on 10/22/12, this was the first time I had been in the store since then, I really like the new set up with smaller stores within a large Department store, however my experience with service after the sale was not good. Waiting 5 or 6 weeks for a delivery is not acceptible. I also did not feel that Customer service at the store or on the phone was helpful and I felt I was just another number.
Matthew J. Leszyk
As a Christian woman, I want to tell you how offended I am over your endorsement of a disgusting skit on SNL last Saturday night. I'm telling my friends and family about this incident, and hopefully they will not shop with you either. God bless you.
I spent just over $250 online during your black Friday sales. I received a called the next day, and was told most of the items I specifcially went to JCP to buy had been back ordered then canceled, and the only solution you could offer me was a coupon. It was upsetting since I could have picked those items up somewhere on black Friday, and I now have to pay full price for them. Even so, I had still gotten some good deals, and just figured I would pick up some last minutes presents somewhere else to replace the canceled items. After almost 2 weeks I decided to see when the rest of my order would arrive. I log onto your website and to my suprise you have canceled even more of my items good deals. I received no phone call and no email, and I'm sure I will receive no other satisfactory solution other than a coupon if I do. I have no adequate words to describe the outrage and annoyance I feel torwards your company right now. I'm not sure what your company could even do to make this all right, but I am sure no one is going to care too much about my complaints for it to even matter. I would have never bought from your company had I known it would be such an inconvience, and after the service I recieved and the aggravation and resentment it has caused me to feel torwards your company I highly doubt I will EVER shop there again.
Yesterday 8/14/13 was our 20th anniversary. My husband has told me for years that I could get a new ring for our 20th anniversary. I went to the JCPennys in McDonough, Ga yesterday. A very kind man by the name of Vince assisted me and I picked out a 1 carat ring. I told him I would talk to my husband so he wrote all the info down including the final price and told me if I came back and he wasn't there to please let them know that he assisted me. Well my husband took me back last night to get the ring. I was very excited--I have waited a long time for that ring!! Vince was not there, but a lady named Debbie was.
I told her we were there to get the ring and gave her Vince's card. She was very rude from the start with very short, snippety answers and then acted as if were low-lifes. I was purchasing a $1,550. ring--which is alot to us...but does not make us low lifes!! Well I didn't have my JCPenney card which is in my husbands name, but she said she would look it up. It came up but would not accept the transaction, so she rolled her eyes and said I can call and see what the problem is IF I must as if we should just walk away. I said call, so she did--they talked to my husband and raised his credit limit and said to go through with the sale. She tried several times and it wouldn't go through so she rolled her eyes again and said I can call back IF I must.
So she called back and after being on the phone for several minutes they cleared everything up and said go ahead with the transaction and when Debbie tried it, it refused it again--she very rudely said it is not working--There is nothing else I can do..Very disappointing to someone who was planning to get the 1carat ring I have been waiting for!! It may not have been her fault for the transaction not working--but she was extremely rude from the start and acted as if we should not be allowed to purchase anything. She didn't even want to make the phone call to check out why.
Then said oh well there's nothing I can do. I walked away from the counter and assured her I would purchase the ring elsewhere and I will make sure everyone knows I got it and why I didn't get it at JCPenneys. I have spent alot of money here over the years and I am very angry about the way my husband and I were treated in there last night. And it ruined a 20th anniversary. I don't know where the fault lies for not being able to make this purchase, but you definitely lost an almost $2000.00 sale and we won't be back.
I bought a bunch of clothes online from your website. got it in the mail a week later. the jeans I ordered were different brand,size,color than what I received! I was told I had to pay for shipping to return them( not my mistake). than I went to exchange one of my shirts and the lady instead returned it and told me they didn't have any other sizes so not only did I JUST tell her I wanted the shirt even if I cant get it in a smaller size, I had to buy it again and since I bought it during black Friday/ cyber week/ Saturday sale, I wouldn't be able to get the discounts and would have to pay full price. I used to love JCP but after this in less than 2 days apart from one another, I will never shop there again. JCP should be ashamed in how they deal with customers. you want people to order from y'all and than during your one week busiest shopping day(which you had months to prepare for) you were way off your game! get it together JCP,.
Twice now I have gotten new buttons from my local JCP store and have entered them and a message comes up saying these codes were already entered, but they were brand new buttons.
I returned them to my local store. The first time it was four buttons and the cashier took them, threw them away and gave me 4 new ones. Of those 4 new ones, 3 of them also said that they were already entered.
At that time they were all out of buttons and do not plan on getting any more. I would like to at least get new codes for these buttons that I have in my possession right now to see if I have been a winner or not. The codes are 3wbxqzs, kwjhwnn, 45rmaca.
Last week I entered the code off of one of my buttons and was told that it was a $10.00 winner ant that I would receive a coupon in the mail. Here is it a week later and I never received anything. I called JCPenney and they gave me a web site to go to but it doesn't work.
I have still not received my coupon and when I called the store where I received the buttons in the first place they told me I could come back and they would give me more buttons but that is a 30 mile drive one way for me. I have been a loyal customer at JCPenney for years but right now I am very dissatisfied with them.
Please respond before the deadline of the contest.
I finally get a winner and it wont accept the Captcha codes you have at the end! Ive lowered my security ....stopped my pop up blockers and it still doesnt work! I have one hour in on a $10 winner! your button promotion sucks and so does your site! No need for endless e-mails keep your $10 and I'll shop somewhere else!this is where I'm not proud to be an American! I visited your jcp store in the Columbia Mall on Saturday December 15th and requested buttons for the current button campaign.
One of your store clerks in the linen and clothing Department issued me some buttons for entry. I entered the buttons as I had done before on previous entries, but every one of the buttons that she gave me gave the message that the button had been used before. I made another trip on December 17 2012 at the Prince George's Customer Service Desk and was issued two buttons which again gave me a message that those buttons had been used before.. This is very frustrating, because it seems that the store employes are entering the buttons then giving them to unsuspecting customers. I would appreciate an inquiry into this obviously fraudulent activity at your stores.
Your JCPenney store sales practices are not cost effective and take cosumer's time for granted. You store no longer has weekly or monthly advertised sales, so customers are expected to visit the store and hope to stumble on a sale of items they might need. You do however, send picture magazines depicting items that can be seen at the store or internet. This week I recieved two magazines. Each was presented differently, but contained the same items. This is redundant, a poor use of advertisemnt investment, and not ecologically friendly. I would have benefited more from one flyer adverstising a JCPenney sale I might have been interested in. Your stores have signs advertising price ranges such as "10.00 and up" However, her is seldom anything at the lower price. So, customers are foreced to spend time looking through racks. This is not customer friendly to older clients who can't stand for long periods of time. It also keeps non buyers in your store. Gas is expensive and time is valuable. Our economy is in crisis. Who's dome idea is it not to advertise sales? Is this your idea of accomodating clients? It seems to me that advertisement has always been JCP's down fall. Two yrs. ago you over advertised with expensive commercials and flyers. Now you misalocate advertismnt money by producing magazines that depict merchandise and never notify clients of sales. I learned that when you have advertised sales like the one on JCPenney black friday, many if not most advertised items were not available. You need new managment.
For one Christmas button I entered on line, your msg said that it was a winner and I must claim it in 48 hrs. It said nothing else. I phoned the store that gave me the button and No One had a clue as to what I might do to claim my winning prize. The experience has given me a sour taste in my mouth as to the waste of time I have spent. Also, I need to let u know that you have probably lost a lot of catalog sales due to a lack of work staff taking orders. It took about 15 min. Holding before I got a sales rep. In the past I have never waited like that and will have to reconsider when ordering items thru catalog. You will turn a better profit in hiring enough workers rather than sending out merchandise magazines that are quickly tossed. Also, know people like the idea they are getting a good sale. Your new strategy of reasonable pricing might just backfire. For sure, your christmas button promotion is pretty much a hoax. Please use wisdom and keep your stores in business.
Every salon in the USA opens at 8 o'clock or earlier but now your salon will open at ten what the heck are you thinking. I take my wife and her sister at 8.00 and the salon is busy.This is what a lot of elderly people do go early to everything including doctors, dentist etc.what are people going to do when they have weddings or functions early on Saturdays use your heads your salon is a money maker for you. Please rethink this option before you lose even more customers.Like I said earlier there are a lot of salons that open before 10.00 please let me no who made this bright choice.
Please bring back the old jc penny all departments always bought all housewares yhere it has become horrible Very few places to buy country quilts you always had a great selection at fair prices they have all disappeared. many people have country decorated homes you are missing out,as there are few places to purchase them.. hope to see a big change here. sincerely J.Van Dyke
I called your customer service center in regards to my balance. I had paid off my balance for the month of September and was not expecting a bill. I received a bill on the fourth of November for not paying all of my bill for September. When I called to ask why I was receiving a bill the representative said that I had made purchases in September that was not paid in my previous payment of my card. I asked repeatedly why those purchases, which were within the billing cycle of September, were not added into my bill he could not answer my question.
I had been charged interest for something that would have been paid for if it had been on my previous bill. I asked him again why I did not receive a correct bill, all he said was that his computer told me that my card was not paid off. I asked him then if I could pay the balance for the items I had purchased and not pay the interest, due to the fact that because the charge was not on my previous statement I did not believe I should have to pay it, he refused and said that he would not authorize that.
I asked him to let me speak to his manager, he once again refused. After doing so I hung up, realizing that I would not get anywhere with the person I was calling or receive any explanation as to why my bill didn't include the purchases that I made. I love JcPenney and have bought clothes there for years. The quality has always been good and I've never had a problem with any representatives or the staff until now. I was on the phone for nearly an hour trying to get answers to my questions and find out what I needed to pay. The customer service was very poor and he was rude when I tried to ask him what had happened. This does effect how I will shop in the future. Because if I were to run into this problem again, I do not want to be on the phone for nearly an hour only to become frustrated and upset because of someone refusing to assist me or even listen to what I have to say.
I am an 18 year old male. My girlfriends mother, myself and her daughter we out trying to figure out what kind of clothes for her mother (my girlfriends mother) to wear. We were in an unlabeled (didn't say men or women on it) dressing room. After about 10 minutes of being in there, one of the employees, a woman, came in and rudly told me to get out because I wasn't supposed to be in there. There was no sign and there was nobody else in the dressing rooms. I was floored and she should be fired, especially for how she handled it.
I was happy to see the roller shades that I had been considering on sale for Cyber Monday. Instead of being $12 apiece for 3 shades , they were $8 apiece and free shipping. I attempted to order them from Sunday afternoon until Monday night. I was never able to place the order, apparently because of how busy your connection was. When I attempted again Tues. morning, I could get straight through, but they were no longer on sale. When I contacted your representative by phone, she said that they were no longer honoring the prices or free shipping. She said that I should have called to place my order on Monday.
I tried on a underscore 48 ddd in your Brandon, Florida store today. I usually buy my bras from JcPenneys because of how much I save on the bra. This time the bra was tight and when I tried to take it off I had a very difficult time. Also the Brandon store does not have a sales person in the bra area as I have shopped the JcPenneys in Wesley Chapel, Florida in the Wiregrass Mall and they had my size and there was some there to help me. I had a 48 ddd on that stretches but your bra had no give and barely stretched. I even tried to find a 50 or 52 ddd and this store did not have them. You should carry bigger sizes in your stores so that all kinds of women can feel comfortable to buy a bra from you. I was so disappointed in your store. There was no one near the bra area to help me. I use to love JcPenneys but my experience questions if I will ever shop there.
I ordered jeans about a month ago order. # 2012-3445-8012-5510 and called about them. I was told they should be at the store. Called the store and was told there was a problem with the order and weren't there. This is a month and no one knows where they are. I can understand the store as it should be closed how you can take away 4 registers away on one floor during Christmas is unreal to me, but now your online ordering too?
I put in myÂ JCP Christmas buttons code and at the time I did not know that the email account had been deleted. When I restored the account it sent all the emails back to the senders. When I tried to reenter the code it would not let me because it had been entered once before. Is there any way I can reenter to see if it won anything?
When you enter the code and the security Captcha, the site does not work. I double check all of the information on my end and it still does not work. JCP needs to get this fixed. The promotion end and I still have several buttons to enter. No promotion if people cannot get prizes!! Will not shop at JCP and tell friends and relatives to shop there either if they cannot fix the site!!
I Entered 2 JCP Christmas buttons and never got a response as to whether or not they were winners. I tried to re-enter them and they said they were already used. Not sure when to call or talk to about this problem. I called an 800 number and they gave me this email and said I would receive a response within 24 hours.
I have placed 3 separate orders since mid November 2012. All 3 orders have been cancelled due to " the supplier!" I thought JCPenney was the supplier! Received a post card just a few days ago stating to expect my order made 12/07/12 within 2 wks. Today I learned that the order has been cancelled! please explain to me why I should not be.frustrated not to mention angry.
I deserve an explanation from JCPenney on why they advertise items in their catalog but are not able to satisfy the orders. I will never use your JCPenney credit card again or your retail services. I have purchased several items from the local retail store for this holiday season I am now sorry to say. If it wasn't Christmas Eve I would return them today!!
I want a response from you JCPenney! I believe your catalog service is a sham! I am sincere when I say I will never go into another one of your stores and will be sure to spread the word!
On Oct 13th I went into the eye care center (Concord,NC) for glasses, the person working behind the desk was not very professionel looking as she had very low cut blouse and very unprofessional accessories, once I saw the Lady I had second thoughts immediately but trusting JC Penny's I continued my business, the lady did not appear to want to hear any questions or comments that I had, once I met the Docter, which was a plus in the experience being very neat/clean and professionally dressed, I felt better.
The Customer Service/Desk person never explained that the glasses would be 2 weeks coming back,after not hearing from anyone for 1 and 1 hafe weeks I went back to the optical center , I was greeted by a man that had 3 earrings down both ears, tattoos around both wrist and he explained the glasses should be back within a couple days and I walked away with that in mind , I later called and was told by the first person that answered they were not back, the lady then got on the phone saying the glasses were there but the quality wasn't first class and they were sending the glasses back to the lab because they would not accept anything but first glass quality,which would possibly be another 2 weeks and with the recent storms could be longer.
I have a very hard time seeing after dark and my commute to and from work, once the time rolls back , puts me driving in the dark both to and from work. I , to say the least , have been very disappointed with this experience, I sent my husband to the store to pick my glasses up and my percription, the glasses lenses were not in them anylonger, the lenses that were in them when I dropped them off, I could have used them for my safety as my vision is very blurry in dark and rain.
I am and was very surprised at the choices for professional representation that someone choose to represent your optical department and don't think your business will be helped with this kind of representation. Please know that I have been a loyal customer of Penny's for many years but this really surprised me, If I walked into another business, especially a health care business, with the representation that I saw I would walk away, I didn't in this case because I was in JC Penny's.
I have 4 buttons and inputted them - got the response from 2 of them that the numbers had already been used. The other 2 were accepted and I never received an email telling me whether I won or lost. What a terrible promotion!!! Better to just sent out coupons like the past. In addition, just button signs as holiday decorations in the store were not festive at all. JCP is very disappointing this year.
The numbers are:
On December 19, 2012, I was shopping at JC Penny in gretna Louisiana at the Oakwood Mall. The cashier gave me a total of six buttons at different registers at different times. On Thursday, December 20, 2012 I tried to enter the buttons codes. It said button code had been used . I entered another button code, it said that button code was used also.
I then entered another, and another until all six had been entered. All six button had been used before, I thought this must be reported. Why did the cashiers at Penny Oakwood mall give me used button. I need to call the customer service and report this time of action.
I entered two codes off of my button today & got buttons had been used. I called the 1880 # & they referred me to a website picked the complaint portion as i am really teed off. I've been a customer for ten years or so & never participated in any of these silly promotions just for this reason. the button #'s areubbtanz & gekfdjh. let me know what to do?
I have about 23 buttons that are not working. I have done alot of Christmas shopping just for the fun of trying to win something on this promotion and because Ellen was a part of this. However I an getting invalid code or already been used when I submit the code ##'s. This has been very disappointing and might I say looks like a scam as far as pennys is concerned.
I love shopping at jc penny for I have always been able to find what I want. But to have a promotion that is turning out to be a scam is not cool I have heard this complaint from other customers in the store so I know it just isn't me. Please tell me what I should do with 23 buttons that don't work.
December 2012 button promotion. I used a button certificate that was 5.00$ YES $5.00 I was fired. In almost 7 years of employment I had never been written up or talked to or warned about bad behavior or something I had done, I had a great employee record. I took great pride in my job if I had known I could not use this certificate I wouldn't have messed up 7 years of employment for YES again $5.00 But for $ 5.00 I was fired from JCPENNEY. When I found out employees or family members could not use them, I was told don't worry it was a mistake you have never been in trouble, you have a good work history(I was told this by a manager and security which I am sure is because they also thought the company wouldn't be so harsh. But an assistant supervisor fired me 3 weeks later in the middle of my shift. I am so hurt that JCPENNY could be so horrible. 100's of people were let go for the button promotion so obviously I wasn't the only one who didn't know. Like other company's maybe the sheet that went with the buttons could have said no participation by employees or family members instead of having to search something like that out. Like it was a secret.
I ordered glasses on a promo at JCpennys at my local mall in Kennnewick WA 99336 10-26-2012. When notified of arrival I sent my husband to pick up I was sick that night. I immediately did not like. Both frame and no-line bifocal I was totaly nausiated sick. I went in on Monday morn. 11-12-2012. I simply told the same sales lady I did not want or like. She insisted I needed to continue with glasses and give a chance I agreed. We spoke of a comment my husband made to reference they were old lady glasses and I mentioned that that was exatctly what my daughter had instructed me not to get. I returned with my daughter the following week and I had to plea with another sales lady to please allow me to change the glasses.
My daughter was standing behind her looking at frames and noties what was on thier computer screen and said you need to see all these nasty notes which were lies. All fabricated lies. Laurie had put that I returned on Mon. 11-12-2012 ackting Irrate, and said that my husband and daughter were opinionated and other detailes that were exaturated. We were shocked and asked for the notes but Melody said it was thier propery we mentioned Hipa laws and she still maintained we needed upper approval. We continued to select another frame and this time bi-focal lenses I ended up having to buy a protection plan and extra for lenses so they would not look like magnifiers. I had no money my daughter paid the differance.
So I picked up new pair yesterday 11-27-12 frame color is darker than display and bifocal part is not even on lenses. one is centered the other begins at the inner part of frame. I do not even want to go speak with these ladys any more. Laurie made me feel dirty when she got a new hand tissue to remove a papertowel I used to dry my hands after washing hands to remove my contact lenses. This may seem petty to you but the treatment has left quite a sour taste in my mouth. And who ever grinds lenses should not have OKed then if not exactly the same.
I am very disappointed in the poor selection of boys clothing, sizes 8-20, in your store in Thomasville, GA, and Dothan, AL. I went financially prepared to spend several dollars, perhaps $200 or better, for two of my grandsons. The clothes were trashy looking. I did not see any collored polo shirts, and the sizes I needed in jeans were gone, size 12 regular, original cut in The Arizona brand. The clerks were very nice in Dothan, AL, . They even went into the back to see if they could find any jeans back there---no luck. I have been pleased with shopping in JC Penney in the past, but not now. You will lose many customers if you do not correct the situation. There were several other ladies trying to shop for little boys too. I needed some church clothes for my grandchildren, not trashy looking attire.
JCP has lost a fairly good customer because they have stopped selling their Cabin Creek line and specially the Cabin Creek Denim Boot Cut Leggings. I am not a 6' teeny bopper who enjoys having their pants worn below the waist and just above their private parts. I am an older woman who enjoys having pull-on, elastic-waist, boot-cut, no-pocket, leggings which give my 5'2" sort of chunky body a fairly nice look and Cabin Creek leggings did that. Now all you can find at Penney's are the "skinny jeans", rhinestone jeans, - pants that even look trashy on the tall 18 year-olds. I have been in JCP only once this year and I will not go back. I used to buy blouses, shoes, jewelry, pajamas and purses there. I will not go out of my way to visit any JCP store until the Cabin Creek Brand is back. I used to use the Catalog Department regularly - I am very disappointed in the way JCP is now doing business and I hope, at this time, that unless they change their merchandise attitude, they go out of business.
Last Friday, I went to the JCP in Tucson at I-19 and Irvington roads. The goal of my visit was to do an exchange, talk to someone about a garment purchased approximately 47 days ago that had come apart under normal wash and wear and browse. The exchange and browsing were successful, which lead me make additional purchases. This may not have been the case, if I had tried to talk to a cashier or manager first. So, lesson learned on my part. I recently, since Thanksgiving, began shopping at JCP, because it is not the closest or most convenient store to go to, on the normal paths I travel. On January 7, my Mom purchased two Arizona Jean company tee shirts, blue and green.
On the back of the neck of the blue one, the stitching has begun to unravel on the seam, for approximately 5 inches. This is the garment I spoke with the cashier about. He said he would go back to the department and get a tee with a tag. He helped another customer at the register next to me, then went back to the department, as it was unclear which receipt it was purchased on. When he returned, he looked at a few things at the register and then went back to the department.
Upon returning the second time, he had a similar shirt. He said that it had the new logo on it and the one that I was trying to return was pre- new logo. At this point, it had been quite a while and I was frustrated, as it seemed to me, by his response, that he felt I was being dishonest. He, "Expert" per his nametag, was not helpful. So, I decided to leave and write this letter. Since my visit, problems with two additional garments have occurred. On November 28, I purchased item 622/4701/010209 for $8.00, as a Christmas present for my daughter. On Sunday, February 24, she asked if I could buy her a new pair of black leggings. When I asked her why, her response was, they fell apart. When I looked at them, I could see that there is a 5 3/4 inch opening at the seam of the left thigh. On November 28, my Mom purchased item 944/3460/010502 for $27.00, as a Christmas present. I have worn the shirt three times since receiving it for Christmas.
Saturday, February 23, I removed it from the washer and was hanging it on a hanger to dry when I noticed a 3 1/2 inch piece was separated from the seam. So my question is...can I expect this to be the normal quality of the merchandise/garments that I purchase from JCP? If it is, there is no way, even with the better prices, that I can continue to shop at your store, as replacing garments less than or equal to two months of normal wash and wear is not in my budget. Sincerely, ~Jill Cooper firstname.lastname@example.org
It is now difficult to find a dress coat that fits me perfectly. The two men you used to have there to help the customers have been removed to other departments, or perhaps they don't work for you anymore.
It was very usefull to have these two men before when problem of matching suits and other dress utensils arose. When a collar of ashirt was too small or too long, when the color combination came for questioning; they were there to give out proper advise. Where are they now?
On December 27th, I ordered six Fiesta ivory java mug dishes. I paid with a gift card and my bank account. When my order didn't arrive by January 7th, my husband called and was told they were shipped and would be here on the 9th. Then I got an email saying the bowls I ordered were cancelled, even though I ordered mugs.
I called on the 9th to see what was happening and they said the warehouse cancelled my order because they didn't have it. I am upset that it took so long for them to realize and tell me they didn't have the order. When I expressed my disappointment,your customer service seemed like they really didn't care how I felt about the situation and did nothing to encourage me to continue to shop at Penny's.
I also have to wait two weeks to have my gift card refunded. I expected more from your store. At this point, I am not feeling as though I will shop at your store given the number of other choices I have. It would be nice if you offered something o encourage customers who are truly inconvenienced to maintain their loyalty to your store.
I have been shopping for Christmas at J C Penny in Altamonte Springs Florida mall all during the button a. I followed directions and put the code in on sister given for giveaway. All but our button said already used. My sister came to visit and she also opened a first time account and was given buttons with the same results.I and many of my friends feel its a rip off to get people to shop there.
We also feel that the only people that could be using these buttons are workers and then putting them back to give to customers. I am a big time shopper of JCP and is very angry and thinking of cutting up my card.
I received a button from the JCP button promo and my number is invalid. Is there any way to get in touch with someone from JCP store so I can see if I won anything? I called and they gave me an address to write to . I did that and to no avail. This is frustrating.
Like several of other shoppers. I have notices that if I win a $10 certificate, I have a hard time trying to get the certificate. So far I have missed out on three. What to do?
These buttons are a farce to get us old people into their stores. They do not work. have to keep entering stuff in and to no avail. This is the worst scam ever by JCP. I will never shop at JCP again, this is terrible.
I entered my codes never receiving email as to if I won or not. Can you tell me 1) wmgb4f4 2) vtfgwk5 had 2 more saying already used. I shopped at Florence SC JCP.
I have been playing JCP holiday button game and have won several times. I have received most of the certificates that I have won but three of them, won on 11/26 and 11/27. I emailed the contact provided on the site several times in several reworded ways but get the same generic email to check my spam and that the emails might be coming in slow due to the provider you have.
They are not in my spam and I have received every other message from them before and after. I then called JCP and got an email address to contact, it did not work. Next I emailed the contact address from the JCP site and have not gotten any reply or acknowledgement . Very frustrating .
When I buy at JC Penny they told me that every button they give always have a gift. When I went to chistmas button code it said that my button is not the luck winner. I feel cheated. If they said for the people to keep buying that is not the way to do it. I am very disapointed.
I called the JC Penny located at Golf Mills in Niles Illinois. Everytime i call i get transferred to hear nonstop ringing. Then when i do finally get in touch with someone they put me on hold for 5 minutes and i hear someone hang the phone up. Then i call back for a third time and get put on hold again for even longer then both combined. All i want to ask for is if they have a freaking Addidas 3x sweater that i seen recently for 49.99. I never ever complain.. but this really got to me honestly. Anyways i know very little will be done because i myself worked at retail and know how this goes but its still lame and ridiculous.
I have several buttons and it keeps saying that the Captcha is not correct when in fact I print exactly what is written. Then on the same button code, after entering the captcha at least twice, it will say the button code is invalid. It goes back and forth forever. I am starting to think that we are being used for this Captcha for some other reason.
I sent an e-mail to jc penney in regard to a problem I had on December 6th to redeem a $10 certificate. They never responded to my e-mail. I then called the number on the website and was transferred to the wrong department, however they promised they would have someone call me right back and again no one called or got in touch with me. I am very frustrated wth this Christmas button program. I hope to hear from someone before this program is over. Thank you.
When I press the audio button next to the Captcha, it sounds like aliens and I can't really here what they are saying. Something is very wrong here! Is this all just a big scam?! People win $10 gift certs here and there, but I get those anyway as a regular customer of JcPenny's so I don't see what the big deal is winning these buttons. They are like coupons that other stores give you without the hassle of making you come in for buttons. This is only going to enrage customers and possibly lose a lot of regular customers for JcPenney's!
I have printed off my Jcpenney gift certificate 6 different times and the numbers under the bar code is not showing up. No matter if i print it off in color or black and white. It prints up everything else except the numbers under the bar code.
I have 4 Jcpenney Christmas buttons and out of the 4 only 1 has went through. What is up with this promotion? We had three winner buttons and they did not process completely; we did everything correctly and it did not holiday certificate verification.
I received 2 buttons during the black friday shopping weekend. I came home and entered the codes on my buttons. one was a 10 certificate and one was a $5 certificate. I received the ten dollar one with no problems the 5 dollar one never opened to claim my certificate.It had a message saying that there was a problem and the elves were working on it.
The button code was zbbddfn. I would like to know if there is any way to help me claim my five dollar certificate. Thank you for your time.
Twice i have got know responded when inter my button code it says check your email . When i do there no message . All the other it says a winner, are sorry you are not a winner. Don't know what going on.
Love the Jcpenney store but found the button codes did not work. I was given invalid code button or it was already used. So I'm sure this has been frustrating to their department trying to spread some joy this holiday season. Blessings to them.
Your life insurance office sent me a card saying that I would receive a $10.00 reward for calling and talking to them about insurance. I decided against taking the insurance but the worker told me that I would still receive the reward of ten dollars. A few days later I received the gift card and the note said it was for ten dollars. However, today at the Paris, Texas store, I bought a shirt and tried to use the card. The clerk said that the card had a zero balance. When I got home I went on your website where you can check gift card balances and it said that the card still had a ten dollar balance. What can be done about this? Please tell me what to do.
After many years of avoiding JC Penny, because I have many times in the past wasted my time looking for my size in vain, today, I decided to stop and look around since the store has been renovated. Well, it was again the same old story, in a store of the size and name like JC Penny, I'd think that buying something so simple as a pair of slacks should be easy. But no.
This has brought me the question, is JC Penny against fit women, or fit and small? I know it sounds crazy, but if this mega store went through so much change recently, why not stock up and get eveyone happy, in another word cater to all. I am not that short, neither too thin, I wear Size 2 not zero.
I thought it would be nice a positive criticism, after all, you guys want to make the most profit, mainly when JC Penny has taken a hit in the last few years.
Finnally, Is there hope that millions of people just like me might be able to shop there again? Or should I walk through the store, only to get inside of the mall and go straight to a store like EXPRESS, where I know for certain, EVERY SINGLE time I go there (even though it cost more) I WILL FIND my size, and avoid myself the aggravation, because for me, peace of mind, has no price.
I hope someone could have the vision I have, and maybe it would even help the store.
Thanks a lot.
On November 3, 2012 I went into a women's dressing room at JCpenny in Northpall Mall, Ridgeland, MS. The smell was so bad that I was very careful not to touch anything in there and would not let my bare feet touch the floor. It smelled as if someone had urinated on the floor. I used to work in a department store and heard stories of adults letting their children use the floor in dressing rooms for a bathroom. That is disgusting!!! I know stores can't control ignorant people, but you should make sure the dressing rooms are cleaned, even if it means professionally cleaned in a case like this. I was so disgusted by the smell that I told my husband who was waiting outside that it was time to go and I would not go back into that Jcpenney store.
At one time I was a valued customer with JCPenney from shopping to clothes, shoes, home section to even buy our living room furniture at the JCPenney Home Store (which has since closed in Overland Park, KS). I live in Kansas City, MO and I am truly disappointed in the direction the company has gone in the last year plus. Every time (which is not as often as it used to me) that I shop at the store it is always in the process of being remodeled or has been remodeled. You keep changing your focus, your layout, whether you want to give coupons or not and it is frustrating to a customer. Yes, I am one of the customers that enjoyed my JCPenney's reward coupon and not this "everyday low price" (which it doesnt appear to be) mentality.
Customers prefer sales, they want sales and that entices them to come into the store. Maybe you should spend less time remodeling and trying to put out "fancy" ads and focus on what your customers really want....coupons and sales and for the store to not change every few months. I was at the store over the weekend and was appalled that once again it was remodeled and and that when you ring up my purchases I can no longer see how much it rings up for. The cashier has a hand held device that they scan so you are not seeing if something is rung up correctly unless you ask AND their does not seem to be much privacy when you are entering in a PIN for a purchase with a debit card.
This is just ridiculous. I preferred shopping at JCPenney's over Kohl's because it wasnt cluttered, was always picked up, has good customer service at the store, clean and neat but with all these changes I am not enticed to continue shopping which is sad and a reflection of your CEO. I do hope you have taken customers complaints seriously.
We recieved 2 buttons before the 18th of December 2012. We came home and put them on the computer as instructed and one came up that we had won $10. No notification came up on our computer later as the $5 button we had won did. We left on the 19th for family Christmas celebrations in New Hamshire. We arrived home after the 1st of the year.
While in NH we checked the computer every day and no notification. We checked through the U.S. mail and there was no notification. My daughter also had a $10 button and we entered it in her name, Jolie Whitten. The same thing happened there. No notification that she was getting it and nothing in the mail.
What do we do to get our $10 coupons? I don't think very much of this contest/advertisment as it did not live up to its word. Thank you for taking care of this.
I was in the window coverings department today in the JCPenny in Modesto, Ca. and I was completely appauled at the working conditions that your employee had to endure to give me an estimate on a window covering. The computer monitor is embedded in a big table, which cannot be moved at all, and the keyboard that she used to type the information on is about 6 or 7 inches lower which forced her to do the task in a bent over position, straining her back. REALLY? She had no chair to sit and I'm sure it was very uncomfortable, especially for 8 hours. Please reconsider her welfare and give her better working conditions.
Also, I was so dissappointed in the changes your company has made to your furniture department. There is really no choices in furniture anymore. J C Penney in Modesto used to have a really nice furniture dept. with lots of options and choices. So dissappointing.
Though I realize it may not be jcp or any of the employees, I bought a CHI flat iron from the salon. Got it home, the next morining went to get ready for church and it didnt work. I took it back and exchanged it for another one. It work approximately a week, and have an important meeting today, dressed up, went to do my hair...and now the 2nd on also does not work.
I live 30 minutes away from Carbondale, IL, where the nearest jcp is. So for the 2nd time within 2 weeks, I have to return a $90 flat iron (luckily it was on sale for $90). I am very frustrated about this! You could maybe expect this from a no name store or a no name brand...but sad a CHI from JCP!!!
I placed an order on Dec 12, 2012. I received an email telling me that my order would be available to be picked up at the JC Penny on Davis Hwy in 4-7 business days. I called 7 business later to make sure it was in fact there, they had no record of the order. They gave me a 1800 to call where the lady I spoke with informed me the item I purchased was on back order.
This is a Christmas gift that would not even be here for Christmas! I never received an email, phone call, nothing letting me know it was on back order...nor did it tell me when I placed the order that this was the case. The ONLY email I received told me I could pick up my order in 4-7 business days!
I think it's ridiculous a courtesy email was not even sent, and the lady I spoke with told me the item was on back order when I ordered it...but that is NOT what it showed online..cleArly I got an email stating I could pick it up at the store in 4-7 days! So now I am left with no gift, and I was not even going to get a phone call?
I will NEVER purchase anything in store or online again...that is NOT how you do business and I will make sure everyone I know realized just how little you value your customers, cause had I not called...I would have showed up to pick a gift up that wasn't even there!
Wore Wrangler for year bought 4 pair of Arizona jeans thought theywere the best jeans i ever had.The first 3 pair ripped out in the crotch then the 4th pair ripped out on the back pockets.Guess im back to wranglers the arizona felt great but poor quality.
I bought a Queen size 400 count sheet set and I've had it less than one year and the sheet have worn areas all over then. The pillow cases are tearing apart at the seams and the material is of very cheap quality. I love the lilac color and the softness of the sheets before they started tearing up. I've never had a set of sheets that torn up like this. I think I'm due a replacement or credit on these sheets due to the extremely poor quality of what I thought would be a good product.
I've shopped at Penney's for over 30 years, and spent thousands of my hard-earned dollars in your store in Plattsburgh, NY. When your powers that be decided to change everything from taking down pictures on the store walls, and stocking clothes that a 16-year old with a stick-thin body would wear (and the loudest colors known to man), I never walked in the store again. So disappointing.
I hope whatever your marketing strategy is now goes back to the way it was. Penney's was so busy here and I could always count on the store having my favorites in my size and color preferences with decent prices. It was such a pleasant store to walk in to with tastefully decorated walls.
You're really going to have to go big if you want me back, and I know several relatives and friends who feel the same way.
I contacted the company about this and haven't heard back. I had nine buttons and entered like it said, two per day. Tell me, how can all nine buttons be "already used"? Every single one of them. The only ones I can think of who used them has to be either the folks who made the buttons or the J. C. Penney's employees and management who then gave the wnners to friends and family. Or, the wole thing was a scam. What else could it be? I read where some people won a $10 gift certificate but never got it. So the buttons are already used, if you happen to win (big if), you don't get what you won?! You know, this is aggravating enough to make people shop elsewhere. Put out "used" buttons and don't respond to customer complaints.
I got my son's birthday pictures taken by JCP Portraits on Saturday, March 16 2013 and when I got home I realized I used the wrong coupon for the pictures, so I called right away to see if I could do some sort of return so I could use my son's bday coupon on these pictures. The lady I spoke with was very rude and was no help at all. I then wrote directly to them to let them know exactly what happened in case anyone else would be able to assist me, I haven't recieved a response, so now I'm here. I'm extremely disapointed in the customer service I recieved and if it's not resolved I will not return to JCP Portraits again and will be letting people know about this.
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