J.C. Penney Complaints Continued... (Page 4)366+ reviews added so far. Upset? Call J.C. Penney corporate:
I experienced rude service today at JCPenney’s. I am normally a big fan of JCP. I am a female by birth but I almost always shop in the “men’s” department because I am asexual and I do not identify as being a woman. I selected some shirts that I wanted to try on and went into the only dressing room on the entire floor. (The top floor is “women’s” and the bottom floor is “men’s.”) When I came out of the dressing room, an older blonde employee confronted me and said to me, “Don’t you know that this is the MEN’S dressing room?” I was stunned. I didn’t say anything. I always shop at JCP’s “men’s” section and no one has ever confronted me rudely and judged me for this. It is clear that that employee thought I should be shopping in women’s section, and made her own judgment. I do not understand this behavior. I thought that JCPenney of all stores would be more understanding, especially with their promotion of gay rights as well as their support of Ellen Degeneres, an openly gay individual, as official spokesperson of JCP. If they want me to fit society’s gender binary, then they should at least put more than one dressing room on each floor. OR better yet, make the dressing rooms GENDER NEUTRAL. Our JCP is huge and it would be ridiculous for me to walk through “men’s” to housewares, then to the escalator, then through “women’s” just to use the “appropriate” dressing room for my appearance. Then, oops, wrong size, have to go back downstairs, through housewares, through “men’s” for another size. JCPenney, you should help your employees learn to be a little more tolerant.
Has Ron Johnson no passion for the customer who has shopped at jc penneys for over 35 years to get my support hose that was the best ever. I”ve tried other brands but they are not the same. Now you have to go on line and pay for the shipping and handling when we were able to get this item in the store. Has his mom died and he has no compasion for other mothers or daughters who need this item for health reasons. I don’t need to know that a coffee bar in the middle of the store is better than buying what I have always counted on for my health and comfort. I have never gone to this length to get this product back on the shelf. I have read other womens reaction to the same problem and nothing seems to work. WHAT is wrong here. Can the stock holders quit giving this ron johnson so much leeway. I’m sick over this please help us out here. I know this will go no where but atleast I’m trying. Giving him millions has given him no passion for the customer who cared about your store.
We continually received buttons that would not go thru or had said they had been used. We entered periodically and said we had won but did not get the printable certificate. On the last day we(my husband and I) entered codes that said we had won 3 #10 certificated and sent them in and recieved the successful message but have yet to get the ceriticate. I am just wondering why it has not came and if you are going to honor them?I have taken certificates in to use that I have been told had already been uses and I had just printed them before leaving the house. This has not been a good experience for me with JCP Penny. I can see from the NUMEROUS complaints I am not alone in this. This does not say much for the reputation of JCPenny.
I shop at the store in Owasso Ok. and the pricing is very deceiving. I pay attention to the fine print on the signs that read (and up) but when it does not have that on them I expect to pay that price. I went in to buy a coat yesterday and some tags read 30.00 and some read 40.00 etc. So I pick out a 30.00 coat several more on the same rack so I know it was not placed on the rack by a shopper. When i went to check out it rang up 80.00 I am on a fixed income so of course i did not buy it. This is not the first time this has happened. It will be the last time. I spend quite a bit in that store but I find it more difficult to find anything for my age category. Over 60
I ordered merchandise for pickup, but when I went to pick up the merchandise, and after I signed for it, the clerk told me that it was not in the store. JCPenney called me 48 hours prior to inform me that the merchandise had arrived. I think someone stole my merchandise. Now the order looks like I picked it up, when I didn’t. I told the clerk that I was concerned that I had signed prior to her update that the merchandise was missing, but she assured me that it was okay. It’s not okay. I will go to the store again tomorrow to get my money back.
i did a lot of xmas shopping at your store at hamilton town center in Indiana.I had several buttons to enter at two buttons a day.Last Friday one of my entries was a twenty-five dollar winner. I saw where you had sent my e-mail to me my printer is on the fritz so my daughter was going to print my winner for me. She went to print it for me and we can’t find it I have not deleted anything from my mail it is not in my trash . Also I had called to complain I had 3 buttons that only had 6 digits on the back of the button and nobody has given me an answer about those buttons come on jcp you are one of my daughters and I favorite stores to shop . Please don’t drop the ball here.
I ordered a set of dinnerware when I got it there was a broken dinner plate. I called customer service and they said I had to order a whole set and return the other one when all I needed was a new dinner plate. I talked to two different people. The second person gave me the number of replacement parts store so I called them and they needed a lot of info which no one gave me to give to them so again I had to call jcpenney’s back and get the info they should have shared with me to begin with. Then I had to call the replacement store back. This is totally not called for. Why can’t Penny’s get their act straight and give good customer service I found out they are out of the dinnerware and have to wait 4-6 weeks for a replacement. I shouldn’t have had to go through all that nonsense to get a replacement.
I have ordered many times this year from J C Penney. This last time I orderd 1 pair of kahki pants sixe 7, 1 pair in black and 2 in navy, plus 2 sports bras. I received 5 peices of draperies…I never ordered drapes and the original order with all the pants and bras were in the box! Before that I order 4 chairs to be shipped to my daughter. They shipped them to the store! When I called they told it was there mistake and had to reorder and ship them….then I ordered a robe for my granddaughter I received a robe but it wasnt the robe I ordered, prior to that I placed an order for uniforms and my granddaughters received a pair of womens size 14 jeans!!! What the heck is wqrong with J C PENNEY??? If this is happening to me who else is getting the wrong merchanise??? You need to get a handle on your quality control as no one is checking that the merchandse going out is right….
I emailed two weeks ago about these promotional buttons. I have two that keep saying wrong code. I am upset just at the thought that one of them could be worth money and I cant even find out. Ive told people working at JCP they told me to go to this website and that JCP would send me working codes. I have not heard from anyone in two weeks and im pretty upset at this. For JCP to not follow through with what they said is frustrating. I know I may not win alot or any money but I deserve the chance. And in this economy a little money feels like a lot. If you could please have JCP fix this. Problem is now that they waited to long the promtion is over so I cant even use new codes! very upsetting!
Hello, I am writing in regards to the buttons promotion for the holiday season. I have been a card holder of jcp for years . I visited jcp stores throughout the season multiple times and spent a lot of money, and recieved 4 buttons. I have tried for three days to log in and check them but to no avail i was not successful. I know it does not seem like a problem but when i called your customer service line they said it was over and I explained to them that I have been trying to log on for a couple of days and they told me ..”oh well call customer service…” I mean really this is the kind of treatment you receive for being a platinum card holder. I am very upset about this I know it may seem small but when you run a promotion you should really hold up to your rules and regulations as we the customers have to …I appreciate your attention in this matter…
Mary Jane Corsey
Platinum Card Holder
When I first started collecting my buttons for rewards I was told that the buttons rewards ended on 12/31/2012, I took the Cashier words from JC Penneys as a true statement. We were on vacation for 2 weeks visiting our son in Live Oak, Florida. We decide to do a little Christmas shopping in Valdosta, Georgia which is about an hour away from his place. With me being on disability and this thing the holidays I really wasn’t putting the button as first priority since I figured I had time to enter the buttons online. Even though this is a JCPenney promoton I understand it was a third party that was handling this. So after doing Christmas shopping, spending family time family on Christmas Eve and Christmas Day opening presents, Christmas dinner with family. Dealing with 1 of our dogs who got sick on December 17th and giving her last of my time, she was called home on the 23rd and we buried her on the 24th. After all these things were said and done and a very large family. I figured today I could relax, since I only had sleep for about 8 hours in a week, I figured I could eal with my bed. Low and behold when I pull my buttons out and read the paperwork I found out that the rewards had expired on 12/24/2012, REALLY, Christmas Eve? I believe this should be extended because I mean it says if we were busy during the holidays and nothing else to do why would anyone end a contest on Christmas Eve, ARE YOU KIDDING ME? Being on disability and going through all we went through for the holidays you end a contest on Christmas Eve??? I really believe this contest should be extended until 12/31 For all the people that were busy during the holidays, which is what we should have been doing. Please reconsider this op_rçerely,
Mrs. Sandra Evans
after 2 weeks of entering buttons from shopping at jcpenneys stores, i finally won a $5 gift certificate. after fighting with the access and finally getting email sent back, i printed my certificate today. i will see if honored tomorrow at local store. the clerk claimed great prizes @ 1 in 7 but this was not so. i did get two final buttons on xmas eve, dec 24, and promptly entered online upon return home from store, but these last to buttons i entered, were neither acknowledged as a loser or a winner. no sign of even entering them. now it is too late xmas day.
I would like to say that I am always shopping at Jcpenney. I was going Christmas shopping on Sunday and I was in the shoe section. I was waiting so long in line just to get a certain size! who knows where most of the workers were. The other workers that helped me were busy so I understood them. When I got to the cash register I paid for the shoes I bought and asked for 4 gift boxes. The lady just looked at me as if she did not want to give me 4 and asked me “2 or 3?” . I cannot believe she questioned me after I had told her how many I wanted. She was very unprofessional because as far as I am concerned the customer is always right. The customer service was horrible and the lady at the cashier register was rude. Every time I come to shop here I get good customer service. Who knows what happened that day but I do not think I want to shop here anymore.
give us back the holiday candy bars. they were given during shopping at the door and no headaches. i shopped at jcpenneys and earned my buttons to enter two per day until christmas eve. i found that i was answered only on about half of buttons i entered. my two final entries made on last day allowed, christmas eve, dec.24 were NOT acknowledged at all. i have one button left i could not claim at all cuz it put me past my two per day limit. i heard a cashier explaining how great the buttons were, the great gifts which were being given at about 1 in 7 buttons. i won nothing. not even a lousy pen or something small. n0thing and i entered two per day for a week.
I have been going to the store every day. To buy things and get buttons. I have 5 buttons that said they were already used. When I went to the store they told me that there must be a bad batch. At first you could get buttons then they would hand you one. When you tried to exchange the buttons, you usually recieved new ones that were not good.
Or I was told to send an e-mail to get new button codes. Sometimes you would have to put a new capatcha over and over. It is not easy for me because my eyesight is poor and I have to get surgery soon. It is really frustrating because it cost me in gas. I live 20 miles away and it was not like I stoped on my way.
I went out of my way to to go to the store. It was fun the first or second day to see what you would get. It made you want to do more. But then it was went down hill.Also myself and others liked the store much better before. There is a lot of wasted space. It’s just frustrating the way it is set up. I liked it much better before.
I have 5 buttons that say, button code already used. It was the first time I tried to put them in. 5nqe2g5 rhget2x mbh4agx g33wsrc gxh5epq I wonder if Jcpenney bit off more then they could chew, and started pulling the buttons that were big winners. How many folks out there have the same complaint as mine. Maybe they didn’t have as many shoppers as they anticipated, and they were going in the negative, With this button promotion. Think about it.
While shopping for holiday items at JCP..Marley Station Mall in Glen Burnie my cashier was very generous and polite
to the two customers before me I was glad to see she was in a good mood because I was wanting to sign up for a jcp card or at least enquire about it..I remember her asking the lady in front of me to fill out some survey and she told the consumer her name and handed her her receipt..I approached the same cashier and her happy demeanor was gone..she had know smile know hello..she wrong my items without saying a word then as I held my hand out for a receipt and change she laid them both on the counter and quickly said next customer…myself and kids were the only black Americans in the line…BBB
I like JCP and was enjoying their Christmas buttons promotion, until I started finding that a large number (over 30!) with non-working codes! Having such a high number of invalid codes seems higher than one person would have at random. I’m wondering if there was an issue with the printer they used to create the stickers that with the code printed on them (on the back of the buttons) or something else that would generate such a high number of invalid codes. I notified JCP of the problem and they emailed me two new codes (in exchange for the 30 “bad” ones), but no explanation for the excessive number of invalid codes.
I have tryed to do what they said to do, go to the web sit and enter the code words numbers or letters to see if you win. it aways says I didnt out enough in my code which I did have 6 buttons from them cause I did my main shopping ay J.C. Penneys. Call the customer help line that was a joke she took all my buttons and told me to look for an email telling me what I have won or not. never happen. Been a customer rep so I know how to treat persons on the phone if you say what u tell them then do it. Thank You Terr Cecil
Like most of the complaints already registered, I too had the same problems. Invalid captcha, This button has already been used, Unable at times to make out the two words. Frustrating when I have to start completely over. At almost 74 yrs. old & working all this on the computer is quite unbearable. Did you decide that to many people were winning and this was the way to cut us off? I have always loved to shop at JCPenney especially the Home Store. I may have to find another very soon.
I was at the JC Penney store #0130 (Oakdale Mall in Johnson City) on Sunday, December 16, 2012. I am a frequent visitor to JC Penneys and have a JC Penneys credit card. I came to return 4 items and purchased another. The cashier was very rude and snotty to me. I don’t expect to be treated this way by anyone especially somewhere that I am patronizing. I am undergoing chemo for Stage 3 breast cancer and have a tough time dealing with things as it is but to come to the store and purchase something and have this cashier treat me like garbage is more than I can handle. While she was processing my return she had a very bad attitude and snapped to give her my credit card, which I was in the process of getting. Once she finished the transaction she handed me my bag, I asked for a box and she acted like this was a big deal and informed me there was only once size in a very unprofessional manner. I then asked for one of the holiday pins, she made a grunt and reached in and threw two pins on the counter. I said to her she really needed an attitude adjustment. As I was walking out of the store, I decided to speak to a manager and the manager said she would talk to her. I am very disappointed in the service I received and wondering if I will be going back to JC Penney again. Store: 0130 Term: 093 Tran: 1851 Date: 12/16/12 Time: 10:53 am Assoc: 0733.
Lost my card. My fault – no one else to blame. Requested a new card. Notified old account will be closed and new card account number issued and the balance transferred to the new card. Had mailed in a payment previously to losing card. Was told by two different representatives that the payment would be applied against the cancelled card, creating a credit balance which would then be refunded to me. They would not apply the payment to the new card. However, the transferred balance on the new card would accumulate late fees and services charges. What nonsense. In this day when some many are defaulting on everything, I am trying to pay my bill in full and yet, because of the transfer of balances, my payment would not be applied to the new account but the old account. This is the only department store card I have but due to this circumstances, it will be my last one.
I placed an on-line order on 11/23/2012. The reason I ordered on line is so that I did not have to go to a mall/store. I just looked on line to see where my order is and it says some items went to Lakeside S/C, one item shipped via UPS on 11/28/2012, and the rest of the order was cancelled. First of all, I requested all items be shipped to my home. I called customer service this morning to tell them to cancel the entire order. I did not receive anything in the mail. I have not been notified about items going to a store and I have not been notified about items being cancelled. Customer service told me today that if I want to cancel the order, I need to call the store. They also told me the one item that shipped on 11/28/12 should be to my home any time now. I again told her to cancel the entire order and she said that she cannot. I justed called Lakeside at 586-247-1710 and was told by the woman that answered the phone, she was busy with customers and I had to hold and she would look up my order to see if it was there in their store. After 4 minutes, I hung up. I too am a customer and again want to cancel this order. I cannot get a hold of anyone that can or is not too busy to do this. My order number is: 2012-3285-8019-7736. My call back number if needed is 586-206-9092. This is the first time I have ever experience a problem with them but cannot believe the customer service I received by the 800 number as well as the store. Unbelieveable…
I am a big fan of JC Penney, I always have been. I really like the fair and square campain and the store changes.I think however that the button game is the worst run contest I have ever seen. You need a magnifying glass to read the codes and the website is about the least user friendly site on the internet. Its like you dont want people to check the codes. You want them to think they have a chance, but for me, I give up every time. Did you do any market research on this idea before you launched it? I hope you havent pinned your hopes of holiday success on this lame game.
I received 15 buttons at various times of purchase only to enter them into the site which stated “Sorry, this button has been used.” All of the buttons came from the River Oaks store in Calumet City, IL. Why would they have buttons that were already used? Were they used by the employees and put back into the boxes? It is hard for me to fanthome that they would send used buttons to the stores. I am very disappointed that I did not have an opportunity to play those buttons with the possibility of getting a prize.
I went to your store in the Ocean County Mall, Toms River N.J. I placed an order for 4 panel drapes with your sales cleck. They were confirmed in stock and would be delivered to my home. I just received a call on 12/21 stating that only one panel was shipped and the other 3 panels were not available. How rediculous to send one panel and not the others. They should have called me prior to shipping the one. I cancelled the entire order. I better not see a charge on my account for the drapes!
I have been a faithful Jcpenney consumer for countless years. This holiday season I was excited at the prospect of being awarded for my loyalty, through your “Jcpenney button campaign.” To my dismay, when I returned home to enter the codes from my (3) buttons, the system repeatedly told me that the button codes had already been utilized. I have tried numerous times to re enter the code, and double check the sequences, but to no avail. I am writing to you in good faith hoping that the company in which I have treated so well over the years, can now do the same for me. I request that I am awarded 3 (three) new buttons, or button sequences, in exchange for the 3 (three) inactive button combinations that were given to me by Jcpenney.
I purchased a curio cabinet on 11/30/2012, i received the cabinet and needed a replacement large back mirror. i called the 1800 number on 12/4/2012 and spoke with a gentleman who said no problem one will be shipped. i waited a few days and called back to check tracking. this is where the problem began, i was first told that, what the guy said was not true they do not send replacement parts. i was told they usually do a return and you can order another one. however i was told i had to wait for customer relations to return my call within 24-72 hours. this call never happened. the supervisor i spoke with also told me he would call daily to keep my updated, which he did not. so i called back only to be told they were shipping another one. i was upset that i was going to have to rebuild this again but i was able to deal with that. i then sometime throughout the day called my bank and realized my bank was changed 397.50. this was done without my approval. i never received a phone call back from customer relations explaining this was the only option. they also said that someone who i thought was a jc pennys rep would come to pick the old one up and delivery the new the same day. well that was not true it was UPS man who showed up not even an hour after i talked to them and did not have the new one. which they could take because it was all together except for the mirror, which i told the Representative this. the last lady which she said she was a supervisor was the only helpful one. the lady that processed the order from customer relations was on a call so she could not speak to me. so she said i could return the old one to my local store and the credited my account 106.00 for all the trouble. well today which is 12/15/2012 i went to use my debit card and it was declined because there was a security hold on my account because of all the transitions they thought it was fraudulent. i have never experienced such havoc in returning an item that i did not even want to return, i wanted a replacement part. the lady that charged my account without my approval was out of line. she should not have been able to to do that oh and while speaking with the supervisor she put me on hold and came back on the line and ask me if i had a husband,the customer relations lady said she spoke with a male. while i have been in a same sex relationship for 3 years so good cop-out but did not work.
I have always loved the Penney’s Sore and catalog. The first thing to absolutely turn me off was the catalog and advertising. Talking with other people, they also do not like the advertising. The second thing was your quality of merchandise. I ordered two pair of slacks and neither of them were of a nice quality.
You used to carry Cabin Creek. and another brand of knit pants that were of a beautiful quality to wear for comfort around the house. Your styles are way out. I can no longer go on-line and expect to find anything worthwhile in any of your departments any more.
I used to love browsing your catalogs and that is not worth a penny to me any longer. What happened? Everyone I speak with pretty much has the same thing to.say.. Sorry. I do not like being so critical but I miss the old JC Penneys catalog and do not even give the new JCP a thought any more.
I have been a life long customer of JCPenney until today. From first moment entering store to a deserted looking store at your Rockland, Maine location. I felt negative vibes. The manager walked over with no obvious customer service skills & no personality or greeting when I presented an item for return without receipt. She didn’t recognize brand of dress and suggested I take I to Walmart, even though both myself and daughter are certain it was right off their clearance rack.
Even after pointing to pearl sweater on wall display of which I bought to match dress she insisted I was mistaken.She even doubted I received text yesterday which I have saved on my phone, and said the company does not promote or offer coupons any more. When I tried to explain that I didn’t appreciate her tone in front of my daughter, who was visibly shaken, she ordered me out of store. I turned to leave without even a purchase. This store needs a training class in etiquette sadly. Please bring back the more friendly veteran staff.
We had a great experience with the 3 friendly dressing room. The nice gentleman chuckled at dress and said it wasn’t a Walmart brand. I will get copy off my JC credit card bill through customer service. I think Ellen Degeneres represents high standards that this location obviously hasn’t a clue about.
Yesterday March 7the 2012, I went to JC Penny to have my hair cut. I made an appointment thee day before. I arrived on time. I was not greeted, There was No One at thee front desk. I waited, for about 10 minutes. Finally some one came in. I said Hello I have an appointment withe Terrie, stated my name. Terrie was finishing up some one else.
She came out, Terrie, and Said come on sweetie, and started to walk towards thee shampoo sinks.I would have expected to sit first, put my purse down, say hello, have her ask me what I wanted done today, NOPE none of that. I didn’t follow her I looked for a spot to put my purse, so I wouldn’t have to carry it to thee sink! Terrie’s space was a MESS, I had to place it on a stool.
I had a shampoo, that lasted about 2 minutes if that, barely time to lather, NOT RELAXING! I was given a towel draped across my head, water dripping down my forehead, in my ears! What thee hell is this. I wiped myself as I walked to thee chair! No happy already.
There was a women sitting under a dryer I guess it was right behind me. She was obviously waiting for my chair. She and Terrie, talked non stop! What about my time?????? Terrie was combing and parting my hair on thee side to begin cutting. I don’t part my hair on thee side! Then she starts cutting I said just a trim, I want to keep it Long. She said I know!
She’s cutting away, chatting withe thee other women! She says to me ,”don’t you Love the way I don’t take too much off.” I said ya I do.
WELL, I think she got so carried away withe talking to this other women she cut and cut and cut! What thee hell! Then she never even asked me ,do you want it flat Ironed, curly? Nothing she just starts drying it, curling it withe a brush, and spraying some new product on it. She said “THEY” wanted me to try this ~ so I trying it on you~ humph ~ really, well it smells good I say. She couldn’t smell it.
I’m done in about 15 min flat! Cape come off she Say’s thanks! OH MY GOD! I was flabbergasted! I didn’t know what to say. I Looked at my now short hair, and wanted to scream. I am not the sort of person who would do that.. I could Kick myself for paying, and giving a tip. I am so mad at me! Why was I put in this position of wanting to say something but couldn’t. I hate that I left this salon NOT feeling relaxed, not feeling
Pampered, feeling ignored, like just another body in thee chair! This Terrie needs a tune up for sure. I so want my Money back! I am so upset. What happen to this service that I had was less than mediocre! What can I do? How can I make myself clear, I do not want to ever go back there. SO DISAPPOINTED IN Cape Coral !
my wife and I are canadians we used jcp to do a lot of fixtures in our place, we went to jcp to buy a few items, salelady asked id f we joined jcp we would get a 15% discount, which was very nice of her, we told her we would like to pay even though we did infact join, all was well till we took an item back, we bought another item, well low and behold if the lady did not but the amount on my visa, but instead added it to my new account at jcp, as I am Canadian.
I have no way to get the bill,as I gave her my address in Canadaa few days ago a salesrep called my cell number and was very rude a in anymeans disrespectful as I was a customer of good standings, or so I thought, I tried to explain, but to no avail he in so many words said if I did not make a payment I would lose my credit rating, not a nice person, poor rep, my shopping days at jcp are over and also my friends will hear about this, people do not hear what people say to bad I liked the stores they were will cleaned and have good product, cancelled my card, looking around for new place to shop.
Even though it saddens me to see a major company choose a gay celeberity to promote business at a “family oriented” department store, my real concern is a human being who is directly living against the will of God. I will be praying for her that she might come to know the Lord, repent and accept His will for her life. My heart goes out to anyone who will be eternally separated from God. Homosexuality is an illicit lust forbidden by God. He said to His people Israel, “Thou shalt not lie with mankind, as with womankind: it is abomination” (Leviticus 18:22).
“If a man also lie with mankind, as he lieth with a woman, both of them have committed an abomination: they shall surely be put to death; their blood shall be upon them” (Leviticus 20:13). In these passages homosexuality is condemned as a prime example of sin, a sexual perversion. The Christian can neither alter God’s viewpoint nor depart from it. The Bible has much to say about sex sins in general.
Not a fan of the “new” jcpenney. Been shopping there for more than 20 years and more frequently in the past six years, but probably not much longer. company’s decisions at onset seem to no longer coincide with my needs. I was in the store a few days ago when they were rolling out this “new” campaign and asked what I thought of the new look of the store. Quite frankly, when i buy something, i don’t care how wide or colorful the aisles were where I purchased the item, I CARE about the price I pay for it. Smoke and mirrors will not win my consumer dollars.
I checked prices in January knowing this was coming and already prices for things I shop are between $5 and $10 more on average. rounding the prices isn’t easier for the consumer like the company wants people to think, it’s a way to get more money in the retailer’s pocket. I’m sorry, but something marked $6.97 is cheaper than $7, it just is. I often buy several items at that price and although I round up when totaling my prospective purchase before reaching counter, it’s a pleasing thought when the actual price is less than you planned. the company is not going to reinvent the wheel on this one. As for the coupons, I am a bargain shopper, I may “keep my eye” on an item I like, waiting for it to come within a range I feel is worthy of purchase.
I do this because of my budget and because I decide early on what I am willing to pay for something. Penney is often priced higher than other stores from the get-go and in most recent years, the quality of its product lines have gone down, it is the coupons that make me go there instead of Boscov, bon ton, macy or kohls. they didn’t place restrictions on use often, so it was more suited to my needs when i need it. i also did not like commercial, as far as first impressions go, that was a poor start for this campaign, i didn’t even realize it was penneys commercial until a few days later, i just muted when i heard the screaming.
The new CEO from Apple maybe is used to products flying off the shelf when they are introduced at whatever price, I assure that does not happen with this industry. I suspect a disconnect with the consumer demographic. Finally, Ellen, although I like her show, she’s funny and seems kind-hearted, she is completely commercially over-saturated to me. Was she first choice? I find it curious that she was penney’s choice when she already promotes Cover Girl (how will this work with Sephora partnership unless they are changing that?) and prefers to dress more like a man. How will that sell women’s clothing?
Did she even shop there before this partnership? I doubt it was her go-to store. Penney’s was mine, but with these changes, I’m not sure. I will continue to bargain shop for what I need when I need it. That may not be at Penney’s anymore.
I see you have replaced the obnoxious “ screaming woman” ad with the joke ads. We now have a “ transparent magic show”, and a “dog jumps through hoops”, with no call to action. Why should I shop at JCP instead of Sears or Macey’s. Believe it or not, a lot of people do not know what a box with JCP above it means. In today’s economy, it’s a tough time to change your logo. I’ll bet some creative director thinks this would draw crowds rushing the doors anchious to buy your products. You don’t have to invent the wheel, only improve upon it.
Your ads remind me of the infamous “where’s the beef” ad for Wendy’s. The agency won a Cleo for it but lost the account. 30% of the people thought Burger King had produced it. The same thing happen to Alka Seltzer. It’s much easier to turn off people than to turn them on. People will remember a bad experience four times longer than a positive one. Your commercials have the same earmarks as the Wendy’s commercials. I hope the agency wins a Cleo.
I’m sure my age will show in this writing. As an avid shopper in J. C. Penny, I am amazed that such a large chain would have to find a homosexual to be their spokesperson. When I was a teenager, the word gay ment happy, carefree. It has now been hijacked by homosexuals. I do not wear on my shirt or head a poster which says I’m hetersexual. Homosexuality is a choice but I do not have to accept this choice. Keep homosexuality in “the closet.” I will not be shopping any more at J. C. Penney.
For the last 30 years my family & I have shopped at JCP. I cam remember my Mom buying my Easter dresses there. However, a retail store that used to hold wonderful memories has now left a bad taste in my mouth . Choosing Ellen as your new spokesperson was a poor and uneducated decision on the part of your executives. Have you considered the number of gay shoppers vs traditional families that visit your stores? I think the numbers may surprise you !
As long as Ellen is part of JCP, my family nor I will step foot to buy ANYTHING from your company . You have way too much competition and should be concerned regarding all those who share my thoughts. Please be assured this is not about hate of homosexuality. Ellen is rude, crude, liberal, openly atheist & repeatedly offensive . Just for the record …I don’t use Cover Girl either . Please rethink your decision to save your customers & reputation .
Also I have read that Home Depot,which also supports the homosexual adjenda, has lost market share by their move. I built my current home using Home Depot materials. No more do I darken the door of HD. I would assume that the knucklehead CEO of Penney could care less about shareholders. Hopefully the shareholders will soon help him find another job. Two Doctors from Texas…
I recently became aware that JC Penney announced that comedian Ellen Degeneres would be the company’s new spokesperson. I’m saddened, offended and bewildered as to why JC Penney would choose Ellen to represent them when, I would imagine, most of JC Penney’s customers are traditional families. In my opinion, JC Penney has made a poor decision to have Ellen DeGeneres represent their company and I choose to no longer shop at JC Penney. A new Kohl’s store is opening soon in my town and I will I take my business there. I also shop at several other retail stores online, so I really won’t miss shopping at JC Penney at all.
I have been going to jcp for my hair cut for a number of years… This complaint is in no way to be directed to my stylist,Sheri. As usual I called and made an appointment for a haircut, nothing else. The person who answered was poliet and asked if that was all, to confirm that she understood what my appointment needs. I arrived for my appointment, was walked to the front dest by Sheri (as usual) so we could discuss my next appointment. The woman behind the counter rang up the charges, Sheri asked Heather(Also very poliet) to change the charge to just a cut,
Shari was told that this option was no longer availabe. Now understand I have not been told the new price of my hair cut, there is no posting of the new prices of ANY of the services provided in the salon. I did get an eyebrow waxing and the price quoted was $12.00 Imagine my surprise at not only not getting what I made an appointment for when I called but I was also told I was paying for a service I had not wanted and the price had been increased by $8.00.
The total was not $40.00 ( a treat for me ) but is fact it was $52.00….this represents what I earn in 4 hours! I am not really sure if I am going to return
I was just reading on the internet that the Million Moms are asking JCP to drop Ellen as there spokesperson. If JCP does buckle under to there demands I for one will never step foot into your store again. Ellen has done so many good things for people and she is the perfect person to be a spokesman. Who gives a darn her sexual preference. I really feel that more people feel my way than the way the Million Moms feel. Stand up for what is right, not what a few frustrated women want.
I have been a customer of J C Penny for more than 25 years but after hearing the news this morning of you having Ellen DeGeneres as your store advertising spokesman i will never buy anything from Pennys again. Why you would involve your store in this issue is beyond me. Off to Sears i go!
As individuals you can support whom ever you want. As a public company your choice of Ellen G. as a spokesperson raises a controversy that you as a merchant do not need. Why, is there no one else in the world that can be an all positive spokesperson for your venerable company. If the company has a cause, fine. If the company wants to irk some customers, why? What does JC Penny gain, what does it loose? Seems like a very poor business decision. Maybe some one in management thinks all free publicity is good no matter the subject.
You have taken Ellen Degenerate on as a spokesperson. She is openly GAY and offensive to the human race and to families and flaunts her Gay persona in the face of the American people and is not an example of what our children should be exposed to. Homosexuality is an abomination in God’s eyes. He destroyed some cities because of the same thing that you as an American company promotes. Shame on you. This is not a threat but a promise. I or no one in my household will ever be a customer of JC Penney’s again. No ifs, you’ve lost! The founder of your company would turn over in his grave if he knew what has become of his namesake.
PLEASE, PLEASE stop the awful, horrible, annoying, SCREAMING TV ads!!!!! We turn off the TV every time they appear, and will NOT go near a J. C. Penney store while these ridiculous, irritating commercials continue. Thank you for allowing me to vent. I work accross the street from your Clearwater, Fl. store. I shop at that store all the time. However I will not even enter a JCPenney store again if you don’t stop these moronic screaming AD’s. I don’t care what you think of your new pricing system. I only have one more thing to say.
The current ad running on television with all the screaming women is without a doubt the most rediculous advertisement I’ve seen in a long time. I took an informal pol the last few days, among people I work and associate with, and without exception, the opinion is the same, STUPID. As for me, anytime a business appears to be trying to reach out to idiots, I don’t patronize them. JC Penny, you’ve lost a customer. Please stop these JC Penney! For our sake and the sake of your customers leaving you for good!
I must tell you how I and many, many of my friends feel about your recent advertising on TV. It is such a turn off. It seriously makes me NOT want to visit your stores, any of them. They are irritating and grate on your nerves. Especially the one with all of the screaming. I seriously doubt I will go into a JCPenney store simply because I just can’t get your ads out of my head. I look at your door and I hear screaming. It makes me want to steer clear of your doorways. Ok, enough said. Maybe you will take the time to read this and hopefully do something about the ads.
I have been a loyal customer of JCPenny for many, many years. My complaint is not about your merchandise or service. It is about your current TV advertisement with all of the people “screaming” in a very obnoxious manner. This type of “promotion”?? is very annoying and should not be used if you want to attract or keep business. ALL of my friends agree that this is not the type of message that JCPenny has EVER before stooped to using. It sure will not attract new customers. I am a 60 year old babyboomer who has a great paying job. I am one of a thousand babyboomers who have money to spend.
I want you to know your new ad is the most annoying ad I have every seen. The noise level is enough to make you lower your volume or change the channel. This ad is about someone who is so upset the missed your ad my one day. I hope you have thought this out. You are asking for people who need to shop for things to come to your store not someone who wants to shop. I will never again shop at JC Penny. When you ad comes on I want you to know I am not alone when I say I lower the volume.
Hope you did not pay the person who thought this up a lot of money. You have lost many a babyboomer customer. I hope the new clients you are trying to bring in with this ad have the money to keep you a float. Sorry to see you have changed so much. JC Penny should be ashamed of themselves. Do they think of their consumers are going to enjoy a LOUD commercial of women screaming? Apparently, so. This is the most annoying and loud commercial I have ever encountered. I have to hit the mute button each time it comes on. JC Penny must have money to burn in the advertising department.
This annoying commercial is on every network! I have become to detest JC Penny’s commercial. I could care less about their new way to advertise sales. I am not going to shop here any longer, due to this commercial.
I sent payment on my J.C. Penny account one week before the due date. I received a late payment fee bill in the mail. I called and complained, and was told that sometimes especially over the holidays, the mail can be delayed. That is by no means my fault! They refused to dismiss the late payment. My credit is perfect! I am never late with payments. I told them to cancel my card, and was told as you wish, your account is closed. I guess that 17.00 late fee was more important than losing a good paying customer with excellent credit.
At the beginning of Nov 2011 I ordered for my daughter-inlaw a set of flatware 65 piece on sale from 199.00 marked down to 79.00. The set arrived on nov 16th ups. It was not even close to what I ordered. It was this cheep tin cheesy set different pattern.I went on line to check price this set sells for 39.00. I immediately called JCPenny. The woman I spoke to said we don’t have any of the set you ordered.I said so you just send what ever you want hoping I won’t know the difference and keep the set.
Of course she said no but had no solution for me as ordering another set might not arrive until after thanksgiving. My purpose for ordering was for her for thanksgiving. The month before I ordered a chair for daughter-inlaw’s baby room,they gave me a time of wed between 12:00 & 4:00 I took the day off and sat at their house waiting until 4:30 then I called the delivery people whom I spoke to that morning just to make sure they were coming and gave them a full description of my daughter-inlaws house.
Red with white trim with a large attached breezeway and garage. They informed me they were and I didn’t answer door.they were at blue house across street and said since I didn’t answer the door the would come the following week. I didn’t know I had to wait at my house and the neighbors house in case they messed up. venting over no more orders from JCPenny , too stressful.
Bought a swim suit at JCPenney at North Shore Mall (Slidell, LA)and tried to return it on October 19, 2011. I paid Forty Two Dollars originally. It was purchased on my JCPenney card. I was told I should have returned on or before October 11, 2011, so I cannot credit it back to my JCPenney card, they would give me a credit to spend in the store only and I would get the sale price value. Well after giving me the card, I asked how much was the card value and was told Fifteen Dollars. I really got upset, and I refuse to accept it. While waiting for her manager…
I told her to give me back my merchandise and keep her credit, at that point it became a quick tussle because I was told I cannot get it. I took my merchandise and walked out. Before I got into my car in the parking lot they had called security to look me over. I may look dumb to them but I am not stupid. I thought they were sending the police after me. What a day…
I am a valued customer with jcpenny. I shop there because its merchandise quality and the employees loyalty to thier customers. I have not had one bad experience with this staff or merchandise however the past two weeks I have visited the store and it is very depressing to me. The value and appearance that this store provided over the past seventeen years to me is not there anymore. The store feels and look as though as if I am in an consignment store. I do understand that my concern may never change anything but if I want to go to Wal-Mart I wouldn’t go to jcpenny.
To whom it may concern, I have had an incredibly arduous time with my last purchase online with Jcpennys. I will try and sum my story up, because it is a time-consuming one. I ordered a living room outfit back in April 2009. The three piece entertainment center was delivered and the one bookshelf piece was damaged. I sent it back with the people who delivered it. I understand mistakes happen and although I was disappointed I understood. A couple months later another bookshelf was delivered, and this bookshelf was the wrong color and damaged.
I was very dissatisfied, because all the other furniture I purchased from you looked so beautiful but I was missing a crucial piece. I kept the damaged book shelf that time and asked if we could exchange it out when the new piece arrived.
I called JCpennys four months later to inquire about the piece and it was not in yet. I asked them if they would give me the damaged piece for free at that point because of all the inconvenience and they said they would look into it. I called again, because at this time I am having serious doubts about the service, and I informed customer service to refund the two book shelves and pick them up. I never heard another word from JCpennys in till one year later; I had delivery men on my doorstep. I informed them I had not heard from JCpennys in over a year. I contacted customer service again. Only to get we will look into the matter.
I talked to a really nice lady in your customer service dept. Who insured me she would look in to the matter, and get back to me? I never heard from anyone for six more months, when I received a bill for the damaged product. I called customer service dept several times, finally received a phone call from a superviser a nice gentlemen, who seemed very sincere and embarrased over the conflict that lasted two years. He informed me I could keep the two pieces free of charge and apologized. He thanked me for being a loyal customer with JCPennys, in the past.
About three months later I received a final notice before collections! When I called the billing dept, they were very combative and not the least bit interested in helping me. They informed me either I get the book shelfs picked up or pay the seven hundred dollars.
I do not wish to be adversarial with Jcpennys, and I never set out to get anything for free. Two years and over twenty hours on the phone trying to deal with your mistakes is enough.
I have two special needs children. One is on a feeding tube and in and out of the hospital. I do not need any conflict or drama in my life. I chose to buy my furniture with Jcpennys, because I was under the impression that you all stood for integrity. I was mistaken. I was promised that Jcpennys was going to do the right thing and close the case with apologies, but clearly this is not the case, as I am threatened with collections. I do not remember the man I talked to because it was my understanding everything was finally fixed and over, that was his promise, and so I disposed of the folder. I am hoping to relocate my endless folder of time spent on the phone trying to figure this mess out. You all should be ashamed of yourself. I write this letter in hopes that you can learn from your mistakes and hopefully fix things.
The only thing I want at this point is for this endless saga to end, because as I mentioned I have my hands full, and do not have any energy left to deal with this discrepancy. Please have someone competent to help me finish this process ASAP. I am very fearful of my credit being ruin due to your company’s ineffectiveness! I need to talk to someone at a very high level, because the lower level is not helping.
I have been a jcpenney customer since about 1984..I love to shop there because of the products are good and I can find whatever I need there.However when it comes to paying my bill I am usually early with my payments.Sometimes I have been known to even pay more than the payment is.To my surprise I was penalized 20.00 because of paying my next months bill too soon.I was told on the phone that I had to wait until the bill came in and then submit it.I talked with a Rose Vincent and I told her I felt it was wrong to penalize me for being early with my payment.
She explained the billing procss but I still wanted the 20.00 removed because I really was not late..She said if I made at payment on the phone with her it would be a one time removal of the 20.00 Much as I love JCPenney’s this really upset me.I made a payment on the phone with her Aug.4th even though my August payment was not due till Aug.20th.in order to get the 20.00 late fee off.I’m tempted to cut up my card due to this ridiculous issue.The billing stinks and I even specify what month this payment was to go towards on the check.
So,tell me what’s up with that? I used to have and account with Dillard’s and cut up that card because I liked Penney’s much better..Right now I’m not sure what I really want to do with this.I’m sill angry.You can look back my account and see my payments are never late…So,for what it’s worth if your customer service in the accounting does not change then it’s ta,ta to Penney’s for me…Never heard anything so ridiculous about penalizing someone for paying more on their bill and paying early…
I have always shopped JCPenney and trusted their products, till now. I bought eyeglass frames and lens at the local store in Jan 2011 and yesterday the frames came apart. Took them to the store thinking maybe a screw had come out, no such luck. The frame is broken and can not be fixed but they will sell me the same frame for 25% off. I asked about any problems with this type of frame before buying and was told they hold up very well. Guess they were wrong!! I am disappointed that they would not stand behind the product. Needless to say they will not get more of my money for any of their products in any of their stores.
Just a little note, my last frames are six years old and still in great shape (thankfully) and came from WalMart.
My husband purchased me a set of JC Penney’s Cook’s Stainless Steel Copper Bottom cookware less than 2 years ago for my birthday. Yesterday after using the 5 quart cooking pan I noticed the copper bottom portion coming loose. I have cared for this cooking set and followed the seasoning and temperature settings carefully. I have owned copper bottom cookware for almost 30 years and never experienced this problem before. I not very happy with this product right now at all. Can this pan replaced at no cost to me?
I bought the same Dockers pants for my son-in-law in 4 different colors at the JC Penney store at White Marsh Mall in Maryland. I washed all 4 pairs before he wore them. Three pairs washed beautifully and the fourth came out covered in lint, almost furry looking. I washed and dryed them again alone and they still looked horrible. I took them back to the store to return them as defective. Instead of taking them back, the manager took out a lint brush and wasted 10 minutes by brushing a two inch square of the pants.
She then gave me a lesson on how to do the laundry. I’m 53 years old and have been successfully doing the laundry for my family for a long time. I insisted that the pants were defective and another manager was quick to agree with me. I did achieve what I wanted but I did not appreciate the saleslady telling me how I should be washing clothes for my family. I will think twice before using my platinum card at JC Penney in the future.
Run with all your energy away from JC Penneys Optical. January 2011 I had an eye exam & purchased glasses. The glasses broke 3 times and the lenses would fall out for no reason daily. I told them I could not see well and the optomologist was very rude when she examined my eyes for a second time. I didn’t trust her, so I went to another doctor and they couldn’t believe the prescription I was given, they said it didn’t look anything like the prescription I needed. I went back and requested a refund and since I had been in with problems weekly through May they didn’t hesitate to give me a refund. The optomologist that examed by eyes said I was getting macular degenration and wouldn’t you know – I’m not. Don’t trust JC Penneys Optical!
On April 30th, 2011, I ordered an inspirational love ring for my granddaugher’s 14th birthday (which was May 14th)..last week I called jcpenny’s to see why I hadn’t recieved the ring….The lady I talked with told me that the reason it took so long is because I had asked for engraving and she said they couldn’t engrave the ring but that someone was supposed to call and let me know…Well no one ever called to let me know what was going on….then the lady went on to tell me it would take a week and a half to ship the ring…so I got on the computer and emailed jcpennys and complained about how long it took for me to get my ring.
JcPennys emailed me back with the date they shipped the ring and the day i would get the ring…Well I received the ring today May 16th, 2011….when I emailed the company I told them my granddaughter was going to be at my house this past weekend on her birthday…my granddaughter lives in arlington,tx..3 hours from me…I am disabled so I cannot just jump in the car and take a trip to arlington,tx…anyway my point is my granddaughter was here on saturday may 14th (her birthday) and I didn’t have the ring to give her…she left yesterday to go back to Arlington…the email I recieved there was no apology stating they were sorry for the mishap.
I thought ya’ll needed to know the way some jcpennys customer service are handling situations like mine.
On May 9 th i went back to my eye dr to see if the perscrption i gave JC Penneys was correct and it was not. I talk to a girl name Cassie and she said that i would need to get a new persecition and there would be no charge if it was sent in before the onth was over, which i did on May 9th. I drop it off that night and the lady there said she would send them in The next day May 10. I check back with Cassie on that day to see if that had been done. She said it was. When i stop in on May 12 i ask if they had hear anything about the new perscritions. They found the new perscription was still in the in the out file and was never sent in.
These were suppose to be sent in again on may 10 and again it was not done.
i cannot find anything to wear to church. i have always liked j.c.pennys, but i cannot find anything there to wear for dress or casual. i am a 63 year old lady and i wear a size 14. i like my shirts not long ,but below the knee and not an elastic waist. i like a skirt with a band and not the no band. (just a normal skirt would be great) the blouses are so thin that one can see through them. what happened to polyester and cotten that looks nice and doesn’t wrinkle? also please have a little more of the normal waist and not this below the waist slacks,capri’s etc. i don’t mind other people wearing these things, but please design a little more things for we who don’t like them with everything hanging out.
i am sorry to complain, but i was at the store yesterday and found a skirt i liked and not in my size so i was given a number to get it on line. of course it isn’t available so i am complaining, as i think the company would like know what people are thinking and would like. dresses with a little sleeve would be great. the jackets they are putting with dresses are to short for customers who are a little longer waisted.
i have been a jcpenney customer for years and years and my family too. you have terrible service in our opinion, and your items you sent me were all the wrong fills and wrong sizes. i called and the jcpenney reresentatives i spoke to were very rude and very unhelpful. i have done business with you for ever. my charge account with you is so high and you want to charge me a 25.00 and a 35.00 late fee for your error. i will never ever purchase from you again, it appears you do not help your great customers nor do you care. i didnt get half the merchandise i ordered, and was charged for it anyway.
then a 25.00 and 35.00 late fee? are you kiddin me or what? i called several times, got nowhere. i am not paying the late charges. remove them off my bill now. look and see what great credit i have and what a great customer i have. you people are greedy and it appears you are awful in your service and orders.
i was in the jcpennys in jacksonville florida and ofcourse me being a mom i was looking for something for my little girl so i went to the jewlery department and was looking for a nice pair of earings well the sales women looked at my little girl and called her a fatty, me as a mom walked away crying and took a breath and walked back and asked her if she thought that was ok to call a infant fatty? then i talked to the jcpenneys manager who didnt even care the whole time i was telling him what happened she was laughing in the background so i throw all my stuff that i was going to buy on the counter in her face and walked away.
they are horrible people at jcpenney!
I USED to love buying jewelry at JCPenney until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I’ve purchased hundreds of items online and Im used to getting them no later than a week, but after purchasing this item, I was notified that it wouldnt shipped until 9 days later 4/19, which made me a little worried because the gift wouldnt arrive in time for this special occasion. So on 4/13 I decided to call JCPenney customer service and cancel my order, but was told that I couldnt because the item was at the manufacturer.
So on 4/19, I decided to track my order, it still hadnt shipped, liked promised. So on 4/20 I called JCPenney customer service again, wondering why come my item hasnt shipped yet, the lady said that she couldnt give me an answer to why the item hasnt shipped, so I told her, how un happy I was and I would appreciate it if she could cancel my order because I no longer want the item because the item is taking too long to ship. She told me that she couldnt cancel my order, but if I called back tomorrow and if it hadnt shipped yet, then they would be able to cancel my order.
Ok, now Im really upset because she couldnt resolve the issue nor did her response sound promising and now I’ve gotten two different stories about why I couldnt cancel my order. And if that was really the case, when she looked my order up in the computer and seen that the item was not shipped yet, she couldve cancelled the order then. As much as I love shopping at JCPenney, I am quite positive I will not be giving this company another dime!
And hopefully a representative can help me change my mind about this company and find a better way to provide customer service or at least, make this customer happy and feel confident about spending my money here!
I have been a jcpennys customer for many years.I have always purchased my t shirts from your company. So my complaint is this, you had a brand i belive it was called town craft recently i purchased one dozen new t shirts and they say that the old brand was no longer and they switched to the stafford brand and the sales person assured me that they were of the same quality but that was an out lie. the neck starts to wrinkle soon after i don the shirt. this is a big dissapointment to me the collar of the shirt looks like the one the hanes commercial uses to show there collars dont wrinkle. upset with this jcpenney and filing a complaint because of it.
I purchased a 20 pc. Venezia Pan Set that was advertised in a JCPenneys day after Thanksgiving flyer for 59.88 with a 40.00 rebate, final cost 19.88. We adopt a family in need every year at Christmas and I thought this would be a nice gift for a grandmother who is raising 2 teenagers. I sent all the items that the rebate requested and in the time frame that was listed. I never received my rebate. I have been a loyal customer of JCPenneys for over 35 years and have spent a lot of money in their stores. I just feel like I was mislead by this offer. I would not have purchased the item if it had not had the rebate. I try to stretch the dollars as far as they will go for our adopted families each year.
I saved a copy of everything I sent in and I sent a request to rewards by mail.com to review the status of the rebate. After nearly 3 weeks and a second request I finally received an email stating that JCPenneys was sorry but they never received the rebate form and that the time frame had expired to resubmit. I just feel like I was shafted. A very unhappy JCPenneys customer!
I came into the Jcpenney in Paris, TX to buy a pair of shoes. I was offered to open an account by a gentlemen working there and in return I could get a 10% off discount if I got approved or not. I didn’t get approved but he gave me the percentage off anyway. A few days later I was in Jcpenney with my son who was also offered a card by a young lady. But she said you had to be approved to get the 10% off. I explained to her that I hadn’t got approved and got the percentage off but she would not give it to my son. We moved to another line and this person gave us the discount. My son wasn’t approved for the Jcpenney card either. Everyone should do the same to all customers. If one person gives you a discount for not getting approved for the card then everyone should!
My husband and I went to our local JCPenney to buy a suit for our wedding. The suit was tried on in the store and bought and taken home. It was placed in the closet until the day we left for our trip. We went 200 miles to very well known area and got married there. 2 hours before the ceremony, I got the suit out with a dress shirt. I ironed the shirt and checked the suit. To my surprise There was an INK TAG on the jacket!!!! 200 miles from home, 2 hours until our wedding!!! JCPenney has its own tagging system, so this COULD NOT be taken to just any store for removal. I called the store where it was bought and was told I could take it to the nearest Penney’s and have it removed.
The nearest JCPenney store was a little over an hour away. I was running everywhere to try to find another jacket….no one had one in his size. So our wedding was ruined!!!! WE got married with him in his dress shirt and tie. When we returned home, we went to the store. We were offered $20 dollars in a gift card. $20? My wedding ruined and the offer me $20?
I was very upset when i brought things back to jcpenney to only exchange and was declined. Was told to call a service called
The Retail Equation. I was told i can not bring anything back until 90days in which my receipt expires after 90days and they would need to do the exchange as if i had no receipt and might not take the items back, because policy says they do not half to with a expire receipt or no receipt. I have been a customer with JCPenney for close to 20years must have spend over thousands of dollar in that time and my payments have been on time and sent in more then the payment asks for.
The company that’s handling the return declines, handle people that buy things and bring them back worn, does not have reciepts, and comments fraud and abuse there credit card. How i got in this category i don’t know and no one seems to be able to tell my why. As a valuable customer I am very insulted and upset at the whole matter. I am now working on paying off the credit card and am not going to use it anymore. I will close the account even if it hurts my credit, i have other cards that know how to treat there customers better. I shop at JC Penney for my daughters clothes and do bring things back to exchange or get something else, but it’s very rare that i walk out of the store with nothing.
JCPenney needs to know how to treat there very good customers better, I would not recommend the store any more to anyone, they did not notified me of any changes on exchanges or returns. I found out at the register with everyone looking on. Shame on you JCPenney…
We ordered a Bedroom set from the catalog at JC PENNEY, Lancaster, PA. Within a week, we canceled the order as we found better products else where. By the time we canceled it, the Order was not even processed for shipping. The rep said everything will be refunded back to my JCP Credit Card which I opened just before placing the order to save an additional 10% on the order. Today I get a call from JCP Credit services that my account is past due. No part of the order was shipped, since the order request did not even go to their warehouse. I created an online account for my JCP Credit Card and I see that my order was canceled, but the refund was not posted in full to my JCPenney Credit Card.
When I Inquired about it, they put me on call for 5 hours, transferring to various departments, but didn’t offer any resolution. After 5 hours of aggravation, they just hung up. I was so furious, I called them back, and the same thing repeats. Now I’m not sure what to do, who to talk to. This is the worst customer service I’ve ever experienced. I’m never shopping at JCPenney nor will recommend it to anyone. They completely suck. I hope they get out of business ASAP with heavy competition from KOHL’s and Macy’s.
A guy whose name is OB. He is the MOD, I know him for few years. He is a big thief no one can catch him. Almost four years he has been steeling from JCPenney in terms of merchandise. If you look at his shopping history you will know it. He always hides the clearance merchandise in the stock room where he has access to. If you let this continue JCPenney will loose reputation and money. JCpenny is a highly reputable company. JCPenney can get people better than OOB. Please, Please verify his shopping history and find out the truth. This complaint is for the benefit of Hyattsville Store at the Mall of Prince Georges. Thank YOU, Sincerely.
my complaint is actually with Abercrombie and Fitch, the strong fragrance that permeates through the Mal and now JCPenny store has prevented me from shopping in that area so JCPenny has lost a customer unfortunately. I could not breathe, and I went home with a headache Christmas time. I have complained to Abercrombie management but nothing is being done, fragrance is a known toxin and breathing in this overly strong fragrance is causing long term damage to many people and they don’t even realize it. to my knowledge it is coming through an air duct, I have heard others complain so I hope this gets resolved so I can go back to the Mall.
I went jcpenny Store on Bayplazza , Bronx NY store to Buy a shoe on 01/22/11. However, at that day there are so many sales man around us and we can’t see our own because they are interrupt us.By the way, when i checked 2/3 shoes and i was thinking with myself which one look good, at that time the jcpenny Shoe’s supervisor came and asked why i took the shoe form display, why did i take 2/3 type shoe for look. My question is if there is any restriction that a jcpenny customer can’t see more than one shoe then they suppose to make a poster that no body can see more than one shoe.
You know, it’s really hurts me because most of the time i go JCPennY store to buy but what is the way they behave it’s really disappointed me. I don’t know, where i have to complain about it because i also saw so many customer also looking supervisor for complain.
After placing an online order with JCPenney, this company will add a $9.95 per month fee to your JCPenney card. Their website reflects that they are an extension of the JCPenney brand. Since JCPenney credit cards are only valid for JCPenney purchases, it is clear that JCPenney is authorizing this scam. They will only reverse one charge and they will try to talk you into keeping their service. Insist on terminating and ask for a credit. The website shows their exclusive relationship with JCPenney. It is unfortunate that one of America’s most trusted brands has decided to associate with a complete scam that defrauds consumers. It would be hard to deny that they are strongly associated with JCPenney. Very sad!
We are two employees at JCPenney store in Lansing Mall, MI. Our complaint is about our co-worker. Mary, who started her job here last Summer, met Josh. They have started their adulterous office romance that was very open to anyone who knows them at our JCPenney store, and is now a result of bad mouthing and gossip about them, which makes us uncomfortable. As we feel, she is now unable to use discretion, best judgment, and she becomes less and less prepared for competition. Relationships between co-workers can end in nasty break ups, disrupt the JCPenney store office, harm teamwork, and lower morale.
I was not going to send anything in, but wanted to let someone know that we have been receiving button that have already been used. It's not just 1 location. I stop daily depending on where I am working to get my buttons and I at 1st thought it was my error that I had a button in my pocket that I already used, but so far I have come across +6 buttons that someone has already entered.
My daughter has had about 5 and she does not get daily buttons so she is worse off than me. I do not know if it is the cashiers or maybe when some people are entering them they are entered incorrectly, but this seems to be happening more often now we are winding down. I should of keep them separated, but didnt think much about it until I mentioned it to a co-worker and they said they got one in DuBois,
Pa today that also was used. This will make 4 from DuBois between my daughter and I that have been used.
I have tried, tried, tried in vain to enter the bogus 'BUTTON CAMPAIGN' only to be so frustrated that I want to do something evil to the JCP people who are responsible. This whole absolutely awful experience has put me off JCP entirely. Shame, shame, shame on them! I tried to call them only to be told "I don't work in that department.
I don't know anything about it" by some idiot woman. I intend to make sure they lose money on this great deal. I now consider them just another rip-off store who I hold in absolute contempt. Now I tried to submit this complaint and cannot because of an "invalid recaptcha" which is one of the original complaints! The ultimate in crass disrespect to customers!
Me and my familty have been collecting the buttons for the past few weeks and I now have 14 buttons that keep telling me: Sorry. Looks like something went wrong. Please check your 7-digit code and try again. What am I suppose to do with these buttons to see if I won anything.
On Thursday Dec. 13 in enter 2 buttons one said I had a 5 dollar certificate the other said I had a 10 doksh kllar certificate. I did every thing it told me to do I hit the red button to claim my prize, but I have yet to receive my e-mail saying my certificate is ready.
Sirs: Have received two "you have won" notices. Both times I have filled out all of the forms and followed the information.
I have supposedly won $5.oo gift certificate twice. First date 12/16 second one12/17. I have received NO follow up from the game people. How about a little help here? Hope to hear from you soon. Time is running out according to your rules of the game.
Dear JC Penny, I will not shop at your store ever again. The sign on the table said $15 for t-shirts so I bought one and it was 22 dollars when I saked about it they said it was another shirt, but there was no other shirts there, Everything on the table was 22 dollars with a pair of jeans for 35 nothing was 15 dollars. The sign is large enought to bring your attebtion to it so you see and think all is 15 dollars very very misleading. Ever since you changed your store I have hated to shop there. So this will be the last time. And I will let my friends also know about your store. Your employees were very rude also. I was at the store in St Claire Mall in Fairview Heights IL. Thank you
I was followed through the Mt. Shasta Mall after accidentally leaving the store with a clearance baby shirt hanging on a hanger from the stroller which had my 10 month old son in it. The Loss Prevention woman from JCP grabbed my arm and spun me around while I was in line at Radio Shack (also in ther mall). I was embarrassed and completely cooperative and she held my elbow as I was pushing my stroller and escorted me back to the store. She said I had better tell her everything that happened and not to lie because she had it on tape. Clearly if she actually watched it she would see it was only an oversite on my part.
She said I was under citizens arrest and that I wouldnt go to jail if I have a clean record for theft. Then she poured hand snitizer all over her arms becase she touched the psoriasis on my arms when grabbing and escorting me. She asked if I was going to spread it, I was mortified. I asked for a copy of the tape in which they "caught me purposefully shoplifting" and they refused. In addition I havnt even been convicted yet and I'm getting threatening calls/letters from a lawyers office for a bill. I would like a response to my complint how you plan to handle this, I feel like I was mis-treated and manipulated.
I purchased 6 pair of pants at J.C. Penney store in the Big Flats N.Y. Mall, the service at the time of sale was outstanding, two sales associates went out of their way to assist me with purchasing and ordering 4 pair of pants that were not in stock. This was on 10/22/12, I was told that the pants would be shipped out by 10/24/12, I did not recieve any shipment to my home but did get a response card in the mail that the pants would be shipped out on 11/1/12. I waited and finally got 2 of the 4 pair of pants, the enclosed invoice then said that the other pants were on back order, I went to the store and asked how long I would have to wait they said they would not be shipped until 11/29/12. I then called customer service on 11/13/12 and stated that I was not happy with the delay in delivery of my pants and asked to have my order cancelled. I have not shopped at J.C. Penny for about 2 years other then on 10/22/12, this was the first time I had been in the store since then, I really like the new set up with smaller stores within a large Department store, however my experience with service after the sale was not good. Waiting 5 or 6 weeks for a delivery is not acceptible. I also did not feel that Customer service at the store or on the phone was helpful and I felt I was just another number.
Matthew J. Leszyk
As a Christian woman, I want to tell you how offended I am over your endorsement of a disgusting skit on SNL last Saturday night. I'm telling my friends and family about this incident, and hopefully they will not shop with you either. God bless you.
I spent just over $250 online during your black Friday sales. I received a called the next day, and was told most of the items I specifcially went to JCP to buy had been back ordered then canceled, and the only solution you could offer me was a coupon. It was upsetting since I could have picked those items up somewhere on black Friday, and I now have to pay full price for them. Even so, I had still gotten some good deals, and just figured I would pick up some last minutes presents somewhere else to replace the canceled items. After almost 2 weeks I decided to see when the rest of my order would arrive. I log onto your website and to my suprise you have canceled even more of my items good deals. I received no phone call and no email, and I'm sure I will receive no other satisfactory solution other than a coupon if I do. I have no adequate words to describe the outrage and annoyance I feel torwards your company right now. I'm not sure what your company could even do to make this all right, but I am sure no one is going to care too much about my complaints for it to even matter. I would have never bought from your company had I known it would be such an inconvience, and after the service I recieved and the aggravation and resentment it has caused me to feel torwards your company I highly doubt I will EVER shop there again.
Yesterday 8/14/13 was our 20th anniversary. My husband has told me for years that I could get a new ring for our 20th anniversary. I went to the JCPennys in McDonough, Ga yesterday. A very kind man by the name of Vince assisted me and I picked out a 1 carat ring. I told him I would talk to my husband so he wrote all the info down including the final price and told me if I came back and he wasn't there to please let them know that he assisted me. Well my husband took me back last night to get the ring. I was very excited--I have waited a long time for that ring!! Vince was not there, but a lady named Debbie was.
I told her we were there to get the ring and gave her Vince's card. She was very rude from the start with very short, snippety answers and then acted as if were low-lifes. I was purchasing a $1,550. ring--which is alot to us...but does not make us low lifes!! Well I didn't have my JCPenney card which is in my husbands name, but she said she would look it up. It came up but would not accept the transaction, so she rolled her eyes and said I can call and see what the problem is IF I must as if we should just walk away. I said call, so she did--they talked to my husband and raised his credit limit and said to go through with the sale. She tried several times and it wouldn't go through so she rolled her eyes again and said I can call back IF I must.
So she called back and after being on the phone for several minutes they cleared everything up and said go ahead with the transaction and when Debbie tried it, it refused it again--she very rudely said it is not working--There is nothing else I can do..Very disappointing to someone who was planning to get the 1carat ring I have been waiting for!! It may not have been her fault for the transaction not working--but she was extremely rude from the start and acted as if we should not be allowed to purchase anything. She didn't even want to make the phone call to check out why.
Then said oh well there's nothing I can do. I walked away from the counter and assured her I would purchase the ring elsewhere and I will make sure everyone knows I got it and why I didn't get it at JCPenneys. I have spent alot of money here over the years and I am very angry about the way my husband and I were treated in there last night. And it ruined a 20th anniversary. I don't know where the fault lies for not being able to make this purchase, but you definitely lost an almost $2000.00 sale and we won't be back.
I bought a bunch of clothes online from your website. got it in the mail a week later. the jeans I ordered were different brand,size,color than what I received! I was told I had to pay for shipping to return them( not my mistake). than I went to exchange one of my shirts and the lady instead returned it and told me they didn't have any other sizes so not only did I JUST tell her I wanted the shirt even if I cant get it in a smaller size, I had to buy it again and since I bought it during black Friday/ cyber week/ Saturday sale, I wouldn't be able to get the discounts and would have to pay full price. I used to love JCP but after this in less than 2 days apart from one another, I will never shop there again. JCP should be ashamed in how they deal with customers. you want people to order from y'all and than during your one week busiest shopping day(which you had months to prepare for) you were way off your game! get it together JCP,.
Twice now I have gotten new buttons from my local JCP store and have entered them and a message comes up saying these codes were already entered, but they were brand new buttons.
I returned them to my local store. The first time it was four buttons and the cashier took them, threw them away and gave me 4 new ones. Of those 4 new ones, 3 of them also said that they were already entered.
At that time they were all out of buttons and do not plan on getting any more. I would like to at least get new codes for these buttons that I have in my possession right now to see if I have been a winner or not. The codes are 3wbxqzs, kwjhwnn, 45rmaca.
Last week I entered the code off of one of my buttons and was told that it was a $10.00 winner ant that I would receive a coupon in the mail. Here is it a week later and I never received anything. I called JCPenney and they gave me a web site to go to but it doesn't work.
I have still not received my coupon and when I called the store where I received the buttons in the first place they told me I could come back and they would give me more buttons but that is a 30 mile drive one way for me. I have been a loyal customer at JCPenney for years but right now I am very dissatisfied with them.
Please respond before the deadline of the contest.
I finally get a winner and it wont accept the Captcha codes you have at the end! Ive lowered my security ....stopped my pop up blockers and it still doesnt work! I have one hour in on a $10 winner! your button promotion sucks and so does your site! No need for endless e-mails keep your $10 and I'll shop somewhere else!this is where I'm not proud to be an American! I visited your jcp store in the Columbia Mall on Saturday December 15th and requested buttons for the current button campaign.
One of your store clerks in the linen and clothing Department issued me some buttons for entry. I entered the buttons as I had done before on previous entries, but every one of the buttons that she gave me gave the message that the button had been used before. I made another trip on December 17 2012 at the Prince George's Customer Service Desk and was issued two buttons which again gave me a message that those buttons had been used before.. This is very frustrating, because it seems that the store employes are entering the buttons then giving them to unsuspecting customers. I would appreciate an inquiry into this obviously fraudulent activity at your stores.
Your JCPenney store sales practices are not cost effective and take cosumer's time for granted. You store no longer has weekly or monthly advertised sales, so customers are expected to visit the store and hope to stumble on a sale of items they might need. You do however, send picture magazines depicting items that can be seen at the store or internet. This week I recieved two magazines. Each was presented differently, but contained the same items. This is redundant, a poor use of advertisemnt investment, and not ecologically friendly. I would have benefited more from one flyer adverstising a JCPenney sale I might have been interested in. Your stores have signs advertising price ranges such as "10.00 and up" However, her is seldom anything at the lower price. So, customers are foreced to spend time looking through racks. This is not customer friendly to older clients who can't stand for long periods of time. It also keeps non buyers in your store. Gas is expensive and time is valuable. Our economy is in crisis. Who's dome idea is it not to advertise sales? Is this your idea of accomodating clients? It seems to me that advertisement has always been JCP's down fall. Two yrs. ago you over advertised with expensive commercials and flyers. Now you misalocate advertismnt money by producing magazines that depict merchandise and never notify clients of sales. I learned that when you have advertised sales like the one on JCPenney black friday, many if not most advertised items were not available. You need new managment.
For one Christmas button I entered on line, your msg said that it was a winner and I must claim it in 48 hrs. It said nothing else. I phoned the store that gave me the button and No One had a clue as to what I might do to claim my winning prize. The experience has given me a sour taste in my mouth as to the waste of time I have spent. Also, I need to let u know that you have probably lost a lot of catalog sales due to a lack of work staff taking orders. It took about 15 min. Holding before I got a sales rep. In the past I have never waited like that and will have to reconsider when ordering items thru catalog. You will turn a better profit in hiring enough workers rather than sending out merchandise magazines that are quickly tossed. Also, know people like the idea they are getting a good sale. Your new strategy of reasonable pricing might just backfire. For sure, your christmas button promotion is pretty much a hoax. Please use wisdom and keep your stores in business.
Every salon in the USA opens at 8 o'clock or earlier but now your salon will open at ten what the heck are you thinking. I take my wife and her sister at 8.00 and the salon is busy.This is what a lot of elderly people do go early to everything including doctors, dentist etc.what are people going to do when they have weddings or functions early on Saturdays use your heads your salon is a money maker for you. Please rethink this option before you lose even more customers.Like I said earlier there are a lot of salons that open before 10.00 please let me no who made this bright choice.
Please bring back the old jc penny all departments always bought all housewares yhere it has become horrible Very few places to buy country quilts you always had a great selection at fair prices they have all disappeared. many people have country decorated homes you are missing out,as there are few places to purchase them.. hope to see a big change here. sincerely J.Van Dyke
I called your customer service center in regards to my balance. I had paid off my balance for the month of September and was not expecting a bill. I received a bill on the fourth of November for not paying all of my bill for September. When I called to ask why I was receiving a bill the representative said that I had made purchases in September that was not paid in my previous payment of my card. I asked repeatedly why those purchases, which were within the billing cycle of September, were not added into my bill he could not answer my question.
I had been charged interest for something that would have been paid for if it had been on my previous bill. I asked him again why I did not receive a correct bill, all he said was that his computer told me that my card was not paid off. I asked him then if I could pay the balance for the items I had purchased and not pay the interest, due to the fact that because the charge was not on my previous statement I did not believe I should have to pay it, he refused and said that he would not authorize that.
I asked him to let me speak to his manager, he once again refused. After doing so I hung up, realizing that I would not get anywhere with the person I was calling or receive any explanation as to why my bill didn't include the purchases that I made. I love JcPenney and have bought clothes there for years. The quality has always been good and I've never had a problem with any representatives or the staff until now. I was on the phone for nearly an hour trying to get answers to my questions and find out what I needed to pay. The customer service was very poor and he was rude when I tried to ask him what had happened. This does effect how I will shop in the future. Because if I were to run into this problem again, I do not want to be on the phone for nearly an hour only to become frustrated and upset because of someone refusing to assist me or even listen to what I have to say.
I am an 18 year old male. My girlfriends mother, myself and her daughter we out trying to figure out what kind of clothes for her mother (my girlfriends mother) to wear. We were in an unlabeled (didn't say men or women on it) dressing room. After about 10 minutes of being in there, one of the employees, a woman, came in and rudly told me to get out because I wasn't supposed to be in there. There was no sign and there was nobody else in the dressing rooms. I was floored and she should be fired, especially for how she handled it.
I was happy to see the roller shades that I had been considering on sale for Cyber Monday. Instead of being $12 apiece for 3 shades , they were $8 apiece and free shipping. I attempted to order them from Sunday afternoon until Monday night. I was never able to place the order, apparently because of how busy your connection was. When I attempted again Tues. morning, I could get straight through, but they were no longer on sale. When I contacted your representative by phone, she said that they were no longer honoring the prices or free shipping. She said that I should have called to place my order on Monday.
I tried on a underscore 48 ddd in your Brandon, Florida store today. I usually buy my bras from JcPenneys because of how much I save on the bra. This time the bra was tight and when I tried to take it off I had a very difficult time. Also the Brandon store does not have a sales person in the bra area as I have shopped the JcPenneys in Wesley Chapel, Florida in the Wiregrass Mall and they had my size and there was some there to help me. I had a 48 ddd on that stretches but your bra had no give and barely stretched. I even tried to find a 50 or 52 ddd and this store did not have them. You should carry bigger sizes in your stores so that all kinds of women can feel comfortable to buy a bra from you. I was so disappointed in your store. There was no one near the bra area to help me. I use to love JcPenneys but my experience questions if I will ever shop there.
I ordered jeans about a month ago order. # 2012-3445-8012-5510 and called about them. I was told they should be at the store. Called the store and was told there was a problem with the order and weren't there. This is a month and no one knows where they are. I can understand the store as it should be closed how you can take away 4 registers away on one floor during Christmas is unreal to me, but now your online ordering too?
I put in myÂ JCP Christmas buttons code and at the time I did not know that the email account had been deleted. When I restored the account it sent all the emails back to the senders. When I tried to reenter the code it would not let me because it had been entered once before. Is there any way I can reenter to see if it won anything?
When you enter the code and the security Captcha, the site does not work. I double check all of the information on my end and it still does not work. JCP needs to get this fixed. The promotion end and I still have several buttons to enter. No promotion if people cannot get prizes!! Will not shop at JCP and tell friends and relatives to shop there either if they cannot fix the site!!
I Entered 2 JCP Christmas buttons and never got a response as to whether or not they were winners. I tried to re-enter them and they said they were already used. Not sure when to call or talk to about this problem. I called an 800 number and they gave me this email and said I would receive a response within 24 hours.
I have placed 3 separate orders since mid November 2012. All 3 orders have been cancelled due to " the supplier!" I thought JCPenney was the supplier! Received a post card just a few days ago stating to expect my order made 12/07/12 within 2 wks. Today I learned that the order has been cancelled! please explain to me why I should not be.frustrated not to mention angry.
I deserve an explanation from JCPenney on why they advertise items in their catalog but are not able to satisfy the orders. I will never use your JCPenney credit card again or your retail services. I have purchased several items from the local retail store for this holiday season I am now sorry to say. If it wasn't Christmas Eve I would return them today!!
I want a response from you JCPenney! I believe your catalog service is a sham! I am sincere when I say I will never go into another one of your stores and will be sure to spread the word!
On Oct 13th I went into the eye care center (Concord,NC) for glasses, the person working behind the desk was not very professionel looking as she had very low cut blouse and very unprofessional accessories, once I saw the Lady I had second thoughts immediately but trusting JC Penny's I continued my business, the lady did not appear to want to hear any questions or comments that I had, once I met the Docter, which was a plus in the experience being very neat/clean and professionally dressed, I felt better.
The Customer Service/Desk person never explained that the glasses would be 2 weeks coming back,after not hearing from anyone for 1 and 1 hafe weeks I went back to the optical center , I was greeted by a man that had 3 earrings down both ears, tattoos around both wrist and he explained the glasses should be back within a couple days and I walked away with that in mind , I later called and was told by the first person that answered they were not back, the lady then got on the phone saying the glasses were there but the quality wasn't first class and they were sending the glasses back to the lab because they would not accept anything but first glass quality,which would possibly be another 2 weeks and with the recent storms could be longer.
I have a very hard time seeing after dark and my commute to and from work, once the time rolls back , puts me driving in the dark both to and from work. I , to say the least , have been very disappointed with this experience, I sent my husband to the store to pick my glasses up and my percription, the glasses lenses were not in them anylonger, the lenses that were in them when I dropped them off, I could have used them for my safety as my vision is very blurry in dark and rain.
I am and was very surprised at the choices for professional representation that someone choose to represent your optical department and don't think your business will be helped with this kind of representation. Please know that I have been a loyal customer of Penny's for many years but this really surprised me, If I walked into another business, especially a health care business, with the representation that I saw I would walk away, I didn't in this case because I was in JC Penny's.
I have 4 buttons and inputted them - got the response from 2 of them that the numbers had already been used. The other 2 were accepted and I never received an email telling me whether I won or lost. What a terrible promotion!!! Better to just sent out coupons like the past. In addition, just button signs as holiday decorations in the store were not festive at all. JCP is very disappointing this year.
The numbers are:
On December 19, 2012, I was shopping at JC Penny in gretna Louisiana at the Oakwood Mall. The cashier gave me a total of six buttons at different registers at different times. On Thursday, December 20, 2012 I tried to enter the buttons codes. It said button code had been used . I entered another button code, it said that button code was used also.
I then entered another, and another until all six had been entered. All six button had been used before, I thought this must be reported. Why did the cashiers at Penny Oakwood mall give me used button. I need to call the customer service and report this time of action.
I entered two codes off of my button today & got buttons had been used. I called the 1880 # & they referred me to a website picked the complaint portion as i am really teed off. I've been a customer for ten years or so & never participated in any of these silly promotions just for this reason. the button #'s areubbtanz & gekfdjh. let me know what to do?
I have about 23 buttons that are not working. I have done alot of Christmas shopping just for the fun of trying to win something on this promotion and because Ellen was a part of this. However I an getting invalid code or already been used when I submit the code ##'s. This has been very disappointing and might I say looks like a scam as far as pennys is concerned.
I love shopping at jc penny for I have always been able to find what I want. But to have a promotion that is turning out to be a scam is not cool I have heard this complaint from other customers in the store so I know it just isn't me. Please tell me what I should do with 23 buttons that don't work.
December 2012 button promotion. I used a button certificate that was 5.00$ YES $5.00 I was fired. In almost 7 years of employment I had never been written up or talked to or warned about bad behavior or something I had done, I had a great employee record. I took great pride in my job if I had known I could not use this certificate I wouldn't have messed up 7 years of employment for YES again $5.00 But for $ 5.00 I was fired from JCPENNEY. When I found out employees or family members could not use them, I was told don't worry it was a mistake you have never been in trouble, you have a good work history(I was told this by a manager and security which I am sure is because they also thought the company wouldn't be so harsh. But an assistant supervisor fired me 3 weeks later in the middle of my shift. I am so hurt that JCPENNY could be so horrible. 100's of people were let go for the button promotion so obviously I wasn't the only one who didn't know. Like other company's maybe the sheet that went with the buttons could have said no participation by employees or family members instead of having to search something like that out. Like it was a secret.
I ordered glasses on a promo at JCpennys at my local mall in Kennnewick WA 99336 10-26-2012. When notified of arrival I sent my husband to pick up I was sick that night. I immediately did not like. Both frame and no-line bifocal I was totaly nausiated sick. I went in on Monday morn. 11-12-2012. I simply told the same sales lady I did not want or like. She insisted I needed to continue with glasses and give a chance I agreed. We spoke of a comment my husband made to reference they were old lady glasses and I mentioned that that was exatctly what my daughter had instructed me not to get. I returned with my daughter the following week and I had to plea with another sales lady to please allow me to change the glasses.
My daughter was standing behind her looking at frames and noties what was on thier computer screen and said you need to see all these nasty notes which were lies. All fabricated lies. Laurie had put that I returned on Mon. 11-12-2012 ackting Irrate, and said that my husband and daughter were opinionated and other detailes that were exaturated. We were shocked and asked for the notes but Melody said it was thier propery we mentioned Hipa laws and she still maintained we needed upper approval. We continued to select another frame and this time bi-focal lenses I ended up having to buy a protection plan and extra for lenses so they would not look like magnifiers. I had no money my daughter paid the differance.
So I picked up new pair yesterday 11-27-12 frame color is darker than display and bifocal part is not even on lenses. one is centered the other begins at the inner part of frame. I do not even want to go speak with these ladys any more. Laurie made me feel dirty when she got a new hand tissue to remove a papertowel I used to dry my hands after washing hands to remove my contact lenses. This may seem petty to you but the treatment has left quite a sour taste in my mouth. And who ever grinds lenses should not have OKed then if not exactly the same.
I am very disappointed in the poor selection of boys clothing, sizes 8-20, in your store in Thomasville, GA, and Dothan, AL. I went financially prepared to spend several dollars, perhaps $200 or better, for two of my grandsons. The clothes were trashy looking. I did not see any collored polo shirts, and the sizes I needed in jeans were gone, size 12 regular, original cut in The Arizona brand. The clerks were very nice in Dothan, AL, . They even went into the back to see if they could find any jeans back there---no luck. I have been pleased with shopping in JC Penney in the past, but not now. You will lose many customers if you do not correct the situation. There were several other ladies trying to shop for little boys too. I needed some church clothes for my grandchildren, not trashy looking attire.
JCP has lost a fairly good customer because they have stopped selling their Cabin Creek line and specially the Cabin Creek Denim Boot Cut Leggings. I am not a 6' teeny bopper who enjoys having their pants worn below the waist and just above their private parts. I am an older woman who enjoys having pull-on, elastic-waist, boot-cut, no-pocket, leggings which give my 5'2" sort of chunky body a fairly nice look and Cabin Creek leggings did that. Now all you can find at Penney's are the "skinny jeans", rhinestone jeans, - pants that even look trashy on the tall 18 year-olds. I have been in JCP only once this year and I will not go back. I used to buy blouses, shoes, jewelry, pajamas and purses there. I will not go out of my way to visit any JCP store until the Cabin Creek Brand is back. I used to use the Catalog Department regularly - I am very disappointed in the way JCP is now doing business and I hope, at this time, that unless they change their merchandise attitude, they go out of business.
Last Friday, I went to the JCP in Tucson at I-19 and Irvington roads. The goal of my visit was to do an exchange, talk to someone about a garment purchased approximately 47 days ago that had come apart under normal wash and wear and browse. The exchange and browsing were successful, which lead me make additional purchases. This may not have been the case, if I had tried to talk to a cashier or manager first. So, lesson learned on my part. I recently, since Thanksgiving, began shopping at JCP, because it is not the closest or most convenient store to go to, on the normal paths I travel. On January 7, my Mom purchased two Arizona Jean company tee shirts, blue and green.
On the back of the neck of the blue one, the stitching has begun to unravel on the seam, for approximately 5 inches. This is the garment I spoke with the cashier about. He said he would go back to the department and get a tee with a tag. He helped another customer at the register next to me, then went back to the department, as it was unclear which receipt it was purchased on. When he returned, he looked at a few things at the register and then went back to the department.
Upon returning the second time, he had a similar shirt. He said that it had the new logo on it and the one that I was trying to return was pre- new logo. At this point, it had been quite a while and I was frustrated, as it seemed to me, by his response, that he felt I was being dishonest. He, "Expert" per his nametag, was not helpful. So, I decided to leave and write this letter. Since my visit, problems with two additional garments have occurred. On November 28, I purchased item 622/4701/010209 for $8.00, as a Christmas present for my daughter. On Sunday, February 24, she asked if I could buy her a new pair of black leggings. When I asked her why, her response was, they fell apart. When I looked at them, I could see that there is a 5 3/4 inch opening at the seam of the left thigh. On November 28, my Mom purchased item 944/3460/010502 for $27.00, as a Christmas present. I have worn the shirt three times since receiving it for Christmas.
Saturday, February 23, I removed it from the washer and was hanging it on a hanger to dry when I noticed a 3 1/2 inch piece was separated from the seam. So my question is...can I expect this to be the normal quality of the merchandise/garments that I purchase from JCP? If it is, there is no way, even with the better prices, that I can continue to shop at your store, as replacing garments less than or equal to two months of normal wash and wear is not in my budget. Sincerely, ~Jill Cooper firstname.lastname@example.org
It is now difficult to find a dress coat that fits me perfectly. The two men you used to have there to help the customers have been removed to other departments, or perhaps they don't work for you anymore.
It was very usefull to have these two men before when problem of matching suits and other dress utensils arose. When a collar of ashirt was too small or too long, when the color combination came for questioning; they were there to give out proper advise. Where are they now?
On December 27th, I ordered six Fiesta ivory java mug dishes. I paid with a gift card and my bank account. When my order didn't arrive by January 7th, my husband called and was told they were shipped and would be here on the 9th. Then I got an email saying the bowls I ordered were cancelled, even though I ordered mugs.
I called on the 9th to see what was happening and they said the warehouse cancelled my order because they didn't have it. I am upset that it took so long for them to realize and tell me they didn't have the order. When I expressed my disappointment,your customer service seemed like they really didn't care how I felt about the situation and did nothing to encourage me to continue to shop at Penny's.
I also have to wait two weeks to have my gift card refunded. I expected more from your store. At this point, I am not feeling as though I will shop at your store given the number of other choices I have. It would be nice if you offered something o encourage customers who are truly inconvenienced to maintain their loyalty to your store.
I have been shopping for Christmas at J C Penny in Altamonte Springs Florida mall all during the button a. I followed directions and put the code in on sister given for giveaway. All but our button said already used. My sister came to visit and she also opened a first time account and was given buttons with the same results.I and many of my friends feel its a rip off to get people to shop there.
We also feel that the only people that could be using these buttons are workers and then putting them back to give to customers. I am a big time shopper of JCP and is very angry and thinking of cutting up my card.
I received a button from the JCP button promo and my number is invalid. Is there any way to get in touch with someone from JCP store so I can see if I won anything? I called and they gave me an address to write to . I did that and to no avail. This is frustrating.
Like several of other shoppers. I have notices that if I win a $10 certificate, I have a hard time trying to get the certificate. So far I have missed out on three. What to do?
These buttons are a farce to get us old people into their stores. They do not work. have to keep entering stuff in and to no avail. This is the worst scam ever by JCP. I will never shop at JCP again, this is terrible.
I entered my codes never receiving email as to if I won or not. Can you tell me 1) wmgb4f4 2) vtfgwk5 had 2 more saying already used. I shopped at Florence SC JCP.
I have been playing JCP holiday button game and have won several times. I have received most of the certificates that I have won but three of them, won on 11/26 and 11/27. I emailed the contact provided on the site several times in several reworded ways but get the same generic email to check my spam and that the emails might be coming in slow due to the provider you have.
They are not in my spam and I have received every other message from them before and after. I then called JCP and got an email address to contact, it did not work. Next I emailed the contact address from the JCP site and have not gotten any reply or acknowledgement . Very frustrating .
When I buy at JC Penny they told me that every button they give always have a gift. When I went to chistmas button code it said that my button is not the luck winner. I feel cheated. If they said for the people to keep buying that is not the way to do it. I am very disapointed.
I called the JC Penny located at Golf Mills in Niles Illinois. Everytime i call i get transferred to hear nonstop ringing. Then when i do finally get in touch with someone they put me on hold for 5 minutes and i hear someone hang the phone up. Then i call back for a third time and get put on hold again for even longer then both combined. All i want to ask for is if they have a freaking Addidas 3x sweater that i seen recently for 49.99. I never ever complain.. but this really got to me honestly. Anyways i know very little will be done because i myself worked at retail and know how this goes but its still lame and ridiculous.
I have several buttons and it keeps saying that the Captcha is not correct when in fact I print exactly what is written. Then on the same button code, after entering the captcha at least twice, it will say the button code is invalid. It goes back and forth forever. I am starting to think that we are being used for this Captcha for some other reason.
I sent an e-mail to jc penney in regard to a problem I had on December 6th to redeem a $10 certificate. They never responded to my e-mail. I then called the number on the website and was transferred to the wrong department, however they promised they would have someone call me right back and again no one called or got in touch with me. I am very frustrated wth this Christmas button program. I hope to hear from someone before this program is over. Thank you.
When I press the audio button next to the Captcha, it sounds like aliens and I can't really here what they are saying. Something is very wrong here! Is this all just a big scam?! People win $10 gift certs here and there, but I get those anyway as a regular customer of JcPenny's so I don't see what the big deal is winning these buttons. They are like coupons that other stores give you without the hassle of making you come in for buttons. This is only going to enrage customers and possibly lose a lot of regular customers for JcPenney's!
I have printed off my Jcpenney gift certificate 6 different times and the numbers under the bar code is not showing up. No matter if i print it off in color or black and white. It prints up everything else except the numbers under the bar code.
I have 4 Jcpenney Christmas buttons and out of the 4 only 1 has went through. What is up with this promotion? We had three winner buttons and they did not process completely; we did everything correctly and it did not holiday certificate verification.
I received 2 buttons during the black friday shopping weekend. I came home and entered the codes on my buttons. one was a 10 certificate and one was a $5 certificate. I received the ten dollar one with no problems the 5 dollar one never opened to claim my certificate.It had a message saying that there was a problem and the elves were working on it.
The button code was zbbddfn. I would like to know if there is any way to help me claim my five dollar certificate. Thank you for your time.
Twice i have got know responded when inter my button code it says check your email . When i do there no message . All the other it says a winner, are sorry you are not a winner. Don't know what going on.
Love the Jcpenney store but found the button codes did not work. I was given invalid code button or it was already used. So I'm sure this has been frustrating to their department trying to spread some joy this holiday season. Blessings to them.
Your life insurance office sent me a card saying that I would receive a $10.00 reward for calling and talking to them about insurance. I decided against taking the insurance but the worker told me that I would still receive the reward of ten dollars. A few days later I received the gift card and the note said it was for ten dollars. However, today at the Paris, Texas store, I bought a shirt and tried to use the card. The clerk said that the card had a zero balance. When I got home I went on your website where you can check gift card balances and it said that the card still had a ten dollar balance. What can be done about this? Please tell me what to do.
After many years of avoiding JC Penny, because I have many times in the past wasted my time looking for my size in vain, today, I decided to stop and look around since the store has been renovated. Well, it was again the same old story, in a store of the size and name like JC Penny, I'd think that buying something so simple as a pair of slacks should be easy. But no.
This has brought me the question, is JC Penny against fit women, or fit and small? I know it sounds crazy, but if this mega store went through so much change recently, why not stock up and get eveyone happy, in another word cater to all. I am not that short, neither too thin, I wear Size 2 not zero.
I thought it would be nice a positive criticism, after all, you guys want to make the most profit, mainly when JC Penny has taken a hit in the last few years.
Finnally, Is there hope that millions of people just like me might be able to shop there again? Or should I walk through the store, only to get inside of the mall and go straight to a store like EXPRESS, where I know for certain, EVERY SINGLE time I go there (even though it cost more) I WILL FIND my size, and avoid myself the aggravation, because for me, peace of mind, has no price.
I hope someone could have the vision I have, and maybe it would even help the store.
Thanks a lot.
On November 3, 2012 I went into a women's dressing room at JCpenny in Northpall Mall, Ridgeland, MS. The smell was so bad that I was very careful not to touch anything in there and would not let my bare feet touch the floor. It smelled as if someone had urinated on the floor. I used to work in a department store and heard stories of adults letting their children use the floor in dressing rooms for a bathroom. That is disgusting!!! I know stores can't control ignorant people, but you should make sure the dressing rooms are cleaned, even if it means professionally cleaned in a case like this. I was so disgusted by the smell that I told my husband who was waiting outside that it was time to go and I would not go back into that Jcpenney store.
At one time I was a valued customer with JCPenney from shopping to clothes, shoes, home section to even buy our living room furniture at the JCPenney Home Store (which has since closed in Overland Park, KS). I live in Kansas City, MO and I am truly disappointed in the direction the company has gone in the last year plus. Every time (which is not as often as it used to me) that I shop at the store it is always in the process of being remodeled or has been remodeled. You keep changing your focus, your layout, whether you want to give coupons or not and it is frustrating to a customer. Yes, I am one of the customers that enjoyed my JCPenney's reward coupon and not this "everyday low price" (which it doesnt appear to be) mentality.
Customers prefer sales, they want sales and that entices them to come into the store. Maybe you should spend less time remodeling and trying to put out "fancy" ads and focus on what your customers really want....coupons and sales and for the store to not change every few months. I was at the store over the weekend and was appalled that once again it was remodeled and and that when you ring up my purchases I can no longer see how much it rings up for. The cashier has a hand held device that they scan so you are not seeing if something is rung up correctly unless you ask AND their does not seem to be much privacy when you are entering in a PIN for a purchase with a debit card.
This is just ridiculous. I preferred shopping at JCPenney's over Kohl's because it wasnt cluttered, was always picked up, has good customer service at the store, clean and neat but with all these changes I am not enticed to continue shopping which is sad and a reflection of your CEO. I do hope you have taken customers complaints seriously.
We recieved 2 buttons before the 18th of December 2012. We came home and put them on the computer as instructed and one came up that we had won $10. No notification came up on our computer later as the $5 button we had won did. We left on the 19th for family Christmas celebrations in New Hamshire. We arrived home after the 1st of the year.
While in NH we checked the computer every day and no notification. We checked through the U.S. mail and there was no notification. My daughter also had a $10 button and we entered it in her name, Jolie Whitten. The same thing happened there. No notification that she was getting it and nothing in the mail.
What do we do to get our $10 coupons? I don't think very much of this contest/advertisment as it did not live up to its word. Thank you for taking care of this.
I was in the window coverings department today in the JCPenny in Modesto, Ca. and I was completely appauled at the working conditions that your employee had to endure to give me an estimate on a window covering. The computer monitor is embedded in a big table, which cannot be moved at all, and the keyboard that she used to type the information on is about 6 or 7 inches lower which forced her to do the task in a bent over position, straining her back. REALLY? She had no chair to sit and I'm sure it was very uncomfortable, especially for 8 hours. Please reconsider her welfare and give her better working conditions.
Also, I was so dissappointed in the changes your company has made to your furniture department. There is really no choices in furniture anymore. J C Penney in Modesto used to have a really nice furniture dept. with lots of options and choices. So dissappointing.
Though I realize it may not be jcp or any of the employees, I bought a CHI flat iron from the salon. Got it home, the next morining went to get ready for church and it didnt work. I took it back and exchanged it for another one. It work approximately a week, and have an important meeting today, dressed up, went to do my hair...and now the 2nd on also does not work.
I live 30 minutes away from Carbondale, IL, where the nearest jcp is. So for the 2nd time within 2 weeks, I have to return a $90 flat iron (luckily it was on sale for $90). I am very frustrated about this! You could maybe expect this from a no name store or a no name brand...but sad a CHI from JCP!!!
I placed an order on Dec 12, 2012. I received an email telling me that my order would be available to be picked up at the JC Penny on Davis Hwy in 4-7 business days. I called 7 business later to make sure it was in fact there, they had no record of the order. They gave me a 1800 to call where the lady I spoke with informed me the item I purchased was on back order.
This is a Christmas gift that would not even be here for Christmas! I never received an email, phone call, nothing letting me know it was on back order...nor did it tell me when I placed the order that this was the case. The ONLY email I received told me I could pick up my order in 4-7 business days!
I think it's ridiculous a courtesy email was not even sent, and the lady I spoke with told me the item was on back order when I ordered it...but that is NOT what it showed online..cleArly I got an email stating I could pick it up at the store in 4-7 days! So now I am left with no gift, and I was not even going to get a phone call?
I will NEVER purchase anything in store or online again...that is NOT how you do business and I will make sure everyone I know realized just how little you value your customers, cause had I not called...I would have showed up to pick a gift up that wasn't even there!
Wore Wrangler for year bought 4 pair of Arizona jeans thought theywere the best jeans i ever had.The first 3 pair ripped out in the crotch then the 4th pair ripped out on the back pockets.Guess im back to wranglers the arizona felt great but poor quality.
I bought a Queen size 400 count sheet set and I've had it less than one year and the sheet have worn areas all over then. The pillow cases are tearing apart at the seams and the material is of very cheap quality. I love the lilac color and the softness of the sheets before they started tearing up. I've never had a set of sheets that torn up like this. I think I'm due a replacement or credit on these sheets due to the extremely poor quality of what I thought would be a good product.
I've shopped at Penney's for over 30 years, and spent thousands of my hard-earned dollars in your store in Plattsburgh, NY. When your powers that be decided to change everything from taking down pictures on the store walls, and stocking clothes that a 16-year old with a stick-thin body would wear (and the loudest colors known to man), I never walked in the store again. So disappointing.
I hope whatever your marketing strategy is now goes back to the way it was. Penney's was so busy here and I could always count on the store having my favorites in my size and color preferences with decent prices. It was such a pleasant store to walk in to with tastefully decorated walls.
You're really going to have to go big if you want me back, and I know several relatives and friends who feel the same way.
I contacted the company about this and haven't heard back. I had nine buttons and entered like it said, two per day. Tell me, how can all nine buttons be "already used"? Every single one of them. The only ones I can think of who used them has to be either the folks who made the buttons or the J. C. Penney's employees and management who then gave the wnners to friends and family. Or, the wole thing was a scam. What else could it be? I read where some people won a $10 gift certificate but never got it. So the buttons are already used, if you happen to win (big if), you don't get what you won?! You know, this is aggravating enough to make people shop elsewhere. Put out "used" buttons and don't respond to customer complaints.
I got my son's birthday pictures taken by JCP Portraits on Saturday, March 16 2013 and when I got home I realized I used the wrong coupon for the pictures, so I called right away to see if I could do some sort of return so I could use my son's bday coupon on these pictures. The lady I spoke with was very rude and was no help at all. I then wrote directly to them to let them know exactly what happened in case anyone else would be able to assist me, I haven't recieved a response, so now I'm here. I'm extremely disapointed in the customer service I recieved and if it's not resolved I will not return to JCP Portraits again and will be letting people know about this.
I have been going to JCPenny for years and in June 2011 as i was leaving the store, manager April, who i know but am having problems with, started to say many rude and ignorant things. She raised her voice and start yelling at me which was def not professional. Mean while i was 9 months pregnant and was def embarrassed to argue with her in jcpenny so i asked her to come outside so we can talk it over. Instead of her acting like a women from the start, she decided to yell AT ME and at that call security on me..... You should tell your employees to keep their personal lives at home because since then i have not been back to that specific jcpenny. I use to shop there constantly buying jewlery, shoes, cloths but now i go a lil further to the next mall which has a Macys"s. Thank you very much for your time and i hope this complaint is one step in making JCPenny a more better and classier place.
Went to JCPenney on Black Friday to return suit pants that I ordered for my husband. Could not exchange because they didn't have correct size. After finally settling on what they had in stock, we decided to order another pair of pants as an xtra because several events coming up. When we got to the event which was out of town, we noticed the security tag had not been removed. Not a JCPenney in the vicinity so had to drive out of our way that morning. Didnt realize the pants had a broken zipper until that evening. Returned pants, but didn't get another pair for one was on order. Checked on order while in store, but was told that it couldn't be tracked by my telephone #. Didn't have receipt with me, so I thought I would wait till later. After not receiving pants as we were told we would receive them in just a couple of days.
Called store they said they couldn't find the order to call 800# at bottom of receipt. No 800# at bottom of receipt. She gave me 800#. Called 800#, after being on hold for 15 minutes at 8:40 on a Thursday night. While on hold I had time to track order by myself. Website was terrible. Website was listed on bottom of receipt but not 800#. Entered website as listed on receipt and it came up as no longer a working site. Therefore, had to go a whole other route to track the order. When I tracked with the same # as I gave to store clerk, order came right up. It said the pants were just now shipped, should receive in a day or two, but that is too late for the event that we need them for. Very disappointed in Penneys. All these little things add up to a complete annoyance and I will think twice before shopping there again.
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