J.C. Penney Complaints Continued... (Page 6)333+ reviews added so far. Upset? Call J.C. Penney corporate:
I visited the JCPenney Salon in Fredericksburg, VA on December 28th, 2012. I called 2 weeks ahead and scheduled a cut and color. When I arrived 15 minutes early I was told to have a seat and someone would be with me shortly. I brought my mother in law along to get a shampoo and style. She however did not have an appointment, but was a walk-in. We were given the same appointment time. She (who has short hair) was taken back on time. A few employees went to the desk to check the computer and asked if I had been helped. Each time I told the new lady at the desk my name and that I had a 10:30 appointment. Three different ladies asked me the same question, then looked in the computer and walked away. They either started a conversation with another employee or sat down int heir chairs. When the fourth lady finally came up and asked me the same question, I again told her my name and my appointment time. It was now 20 minutes past my appointment. The woman had a negative attitude in the beginning. She said “and you want color?” in a nasty tone. I told her yes, I wanted a cut and color. Looking around I noticed a lot of the clientele were ladies with shorter hair getting cuts or perms. I have long hair that takes time, and the impression I got was that nobody in the salon wanted to deal with my hair. If long hair or color is not something a salon specializes in then it should not be offered on the menu of services. When the fourth lady finally brought me back she was very reserved and seemed like she was put out having to “deal” with me. I tried to be friendly and make conversation. I attempted to make jokes when she pulled out the color book to see which one I wanted. She seemed to warm up a little following the jokes, but not much. She did not explain anything she was doing while she worked. The color we chose is not the color it turned out to be on my hair. I tried to make the best of it and thanked her. I also left her a 25% tip to show my appreciation for “dealing” with my hair. She also took a few smoke breaks while working on my hair. I know this because when she returned from her breaks she reeked of cigarette smoke. I am not telling anyone how to live, but in a business when you are working in close proximity to the customer at least make an attempt to avoid smelling offensive when you are working with them. I must say I am very disappointed in the service and product I received that day. I am an avid JCPenney shopper. I am sad to say that was my first and last visit to the JCPenney salon.
I purchased 2 pair of Arizona jeans in August 2012 and 1 pair in September 2012 and all of them have ripped near the back pocket. The first pair tore about 1 week after purchasing them, the second pair was the one bought in September and that tore right away and the third pair was one purchased in August and that just now finally ripped January 2013. I didn’t have my receipt for either purchase so the store would not take them back. It’s very frustrating to buy them and have the rip out right away. I purchase a lot of items at JCPenney but lately have not been very satisifed.
I placed an order on December 13 for my children’s Christmas. After checking Track my order on the website several times and not seeing that my order had been shipped I contacted customer service on Dec. 21 to find out they were holding the entire order because two items were on back order. I told them to cancel the back order items and send the rest. So I reordered the back order items on a separate ticket. In the past JCP has always sent what is in stock and then sends the back order items later. Even though I called on Dec. 21 I didn’t receive the in stock items until January 7. Then two of the back order items were cancelled by JCP because they were out of stock. The other item didn’t arrive until January 14. Complaint #2 I had to return jeans for another size so I reorder those and was told the store would call me when they arrive at the store. The Jeans arrived 4 days ago and the store never called me. I had to call to find out that my order had arrived. I’ve been doing business with JCP for over 30 years and have never had these issues. If this continues I will be taking my business elsewhere. Besides that JCP doesn’t have the quality clothes or the petite size in any variety like they have had in the past.
I have been shopping at JC penneys for a long time. I came into the Silverdale Washington store on Friday 1/11/2013 about approx. 11 a.m.ish?? I had just purchased a dress and was looking for some shoes to go with my dress. I approached the desk in the shoe department and asked the employee for some help in finding some high heal black shoes. All she said to me is “what you see is what you get!” I could no believe that response at all. I turned around and felt just so little like I meant nothing as a customer. She had a medium build and had blondish brown hair. I just want to inform you of who is representing your company:(
Marnee K Mellon
I ordered a pair of boots on 12/27/12 in store. The sales clerk ordered them on line for me and told me it would be 4 to 7 days. She said I would be called when they come in. As of 1/10/13, I still had not been called. I went in store to see if they were in. They were in and I asked when the merchandise arrived. The clerk said the boots arrived on 1/3/13. Poor customer service to not be called as promised. The clerk simply said sorry but that doesnt change the fact that I waited an extra week to get these. JCP has really gone down hill the last couple of years and I shop there less and less. Poor customer service and quailty of merchandise.
My stylist works at the JcPenny’s Salon in Cedar Hill, TX. She is very good, no complaints on her service. However, I am very concerned that every other Sunday, there is rarely a receptionist checking in clients, answering phones and checking out customers. Many of the stylist have to stop working and go take care of those duties. I understand JcPenny’s maybe like every other company out there, cutting costs as much as they can. But it is extremely inefficient to stop working and go handle other duties that are not necessarily the stylist duties (as most of them do not know how the register works – sometimes it takes 2 or 3 to make it happen). I believe someone should be in that department from 1p-5p – assisting with transactions and check-ins.
First off let me say the JcPenny penny’s is my favorite store to shop. On 1/4/2013 I went in to shop and found some great deals on some dresses for the unbelievable price of six dollar. I was going to purchase three do them
That I reall loved. As I went to pay for them the cashier told me that I couldn’t buy two of them because the price was wrong ( she left to check) I was really upset and told her in which area I had gotten them and that their were more of the same in the rack for that price. I also told her the the other customers were going to get upset if they also didn’t get them for the price stated on the tag, she didn’t seem to care all she said was maybe they could help you on the other side. I was in a hurry or I would have aske for a manager to speak to. This has never happen to me the ladies alway charged me on what the tag is priced. My only question is what is your policy on items priced , this was on the clearance racks.
Hello, I loved the buttons. My grandchildren will love them too! The promotion did get me into the store, more than I have been in, for a while. The numbers were a little hard to read, but I have a magnifying glass that works great. Some of the captcha words were hard to figure out as well. But I did win a couple of coupons. Thanks ! I did get several buttons that were invalid. Not sure how that happened, but that was disappointing. All in all, I would definitely do this again.
I have been a customer of jcpenney’s for many years but I have never in my life had bad customer service as yesterday. Had an appointment for pictures and there was no greetings and it took the person 20 minutes to even speak.
The appointment was later as in 40 minutes so if the appointments are not going to be on time you shouldn’t schedule them the way you do.
The first time I had an appointment at Cielo Vista Mall I left because of the same situation. I had been taking pictures at Jcpenney off Joe battle and the service is always on time. Cielo Vista Mall need better customer service.
I had 2 buttons that was a winner of $10, when this promotion started. It stated that I will recd my $10 in 48 hours. I didn’t recd it and called customer service and they took info and said, someone will contact me and that they were mailing out my 2 $10 winners. Well, that was a month ago and no one has contact me. Then I called again and today.
So, my question is when will I recd my 2 $10 certificate from the buttons promotions? I was in jcp before Christmas and the sales lady ask me to do the survey, and I told her this will not be a good idea because I don’t have good things to say about jcp right now. When this was my favorite shopping store that I thought stood by their word.
I’m in college and recently did a paper on jcp and their falling prices and how people don’t like the fact that Ellen is the spokeperson. I was for Ellen as spokesperson and I was saying I hope jcp pull out of this mess and don’t shut down. Now having second thoughts.
Someone please contact me or email my certificate totaling $20.00.
I recently have entered 6 buttons and i have gotten emails back that I have won three. so i claimed them. I got one back and the next day the other. But after more than 48 hours i have not gotten the third one back. We do not have internet so i am relying on my family members to let me come over and get on there computers. These are the six buttons i entered. mesxrmp pjeuvnv wvwyju2 afag4dz cbjasgm and zhnhm2p I do not remember which ones were which so i gave them all to you to verify i lost three and won three. I have been able to print out two of the three coupons, and i would really appreciate it if i could get that third one before the 31. Thank you.
Hello I had received four button during your little button rewards game. these are the codes I entered tt2dwkn, uwt3htg, mvyffqn, za4y5n3 one of these button was a winner of a $10 dollar gift card not sure which one, but I never received the card. it stated i would receive it in the mail. I am sure if you pull up my member credit card you will see that i am a avid shopper at JCP and have payed my bills. I am not sure why I did not get my gift card, but I feel if your are going to advertise a game to help increase sales you should honor it. So I would like to know what happened and how long will it be before I get my gift card.
I had purchased some pants from the Battlefield Mall Penneys store and decided to get a couple more pairs in other colors. I called the store to see if they had them in my size. The lady was gone a long time and came back to say they only had a white pair in my size which wasn’t what I wanted. I called again later and got a saleswoman that found the pants I wanted in the color and size and said she would hold them for me until the next day. I then went to the store the next day and when I went to the register I was told to go to, they were unable to find any record of the hold and casually brushed me off saying they were probably put back on the rack. I checked and they were not there. I now find that they are a discontinued brand “made for life” that is not online!!!
Very unhappy customer that will probably never shop at JCP again………
I shop at the store in Owasso Ok. and the pricing is very deceiving. I pay attention to the fine print on the signs that read (and up) but when it does not have that on them I expect to pay that price. I went in to buy a coat yesterday and some tags read 30.00 and some read 40.00 etc. So I pick out a 30.00 coat several more on the same rack so I know it was not placed on the rack by a shopper. When i went to check out it rang up 80.00 I am on a fixed income so of course i did not buy it. This is not the first time this has happened. It will be the last time. I spend quite a bit in that store but I find it more difficult to find anything for my age category. Over 60
We do (did) a lot of shopping at J C Penney’s, have for many years. The button contest was awful, half of the buttons I received didn’t work. I agree with everyone else, the ones that didn’t work were probably winners. My family and I called the headquarters in Dallas, TX and they said they didn’t care what we thought on the buttons. They said it was a third party that was handling that and the lady told me “Here’s an email address write them and tell them why you don’t like it”. So I took the e-mail down and looked it up and all you get to do is write a complaint. Good luck you will never hear from anyone. I was shocked at the main office in Dallas….I guess, but not really because those people in Dallas think they are something and they run the whole world. It has really changed my mind about shopping there ever again. I like Dillard’s and Macy’s and I think they will get my business from now on.
On Dec. 14, I returned a product to JCP in Provo, Utah. It was not a very user-friendly product, and I planned to return it and then immediately purchase a different product of the same price. When I initially bought this curling iron, I used one of the gift certificates I’d won as part of the Black Friday pins. (I should note that I was disappointed to get pins instead of the snow globes that I’ve been collecting for years.) When I returned the curling iron, I figured I would get some sort of credit for the gift certificate. I did not. I didn’t expect the cash back, but I thought I would still be able to use that. Because I didn’t get that credit, I did not purchase the other item I was planning to; I went to another store. I really don’t understand this policy. The store lost a sale because of it. I told the clerks that I was planning to buy a replacement product in the store right then, but the policy was that the gift certificate was gone. I could not even use that credit on another product in the store. This seems like really bad business to me.
After working a hard shift and dealing with a lot of customers a lot of us employees have to close and organize every hanger and cloths a special way that no customer really cares about. I’m really complaining about not getting out at the time we are scheduled too. For example we are scheduled an hour after close and the managers have us stay for 4-7 hours more and expect some of us to open the next day. We and a lot of employees have a life and are tiered of staying later than we are schealed to, a lot of us go to school and have a family to be with.The “L.O.D” name Matthew makes us stay 5-6 hours after close and never helps us, he just walks around and complains. Must be nice to have his position and do nothing. The jcpenny store I’m complaing for is located in Conorado mall in Albuquerque new Mexico.
I experienced rude service today at JCPenney’s. I am normally a big fan of JCP. I am a female by birth but I almost always shop in the “men’s” department because I am asexual and I do not identify as being a woman. I selected some shirts that I wanted to try on and went into the only dressing room on the entire floor. (The top floor is “women’s” and the bottom floor is “men’s.”) When I came out of the dressing room, an older blonde employee confronted me and said to me, “Don’t you know that this is the MEN’S dressing room?” I was stunned. I didn’t say anything. I always shop at JCP’s “men’s” section and no one has ever confronted me rudely and judged me for this. It is clear that that employee thought I should be shopping in women’s section, and made her own judgment. I do not understand this behavior. I thought that JCPenney of all stores would be more understanding, especially with their promotion of gay rights as well as their support of Ellen Degeneres, an openly gay individual, as official spokesperson of JCP. If they want me to fit society’s gender binary, then they should at least put more than one dressing room on each floor. OR better yet, make the dressing rooms GENDER NEUTRAL. Our JCP is huge and it would be ridiculous for me to walk through “men’s” to housewares, then to the escalator, then through “women’s” just to use the “appropriate” dressing room for my appearance. Then, oops, wrong size, have to go back downstairs, through housewares, through “men’s” for another size. JCPenney, you should help your employees learn to be a little more tolerant.
Has Ron Johnson no passion for the customer who has shopped at jc penneys for over 35 years to get my support hose that was the best ever. I”ve tried other brands but they are not the same. Now you have to go on line and pay for the shipping and handling when we were able to get this item in the store. Has his mom died and he has no compasion for other mothers or daughters who need this item for health reasons. I don’t need to know that a coffee bar in the middle of the store is better than buying what I have always counted on for my health and comfort. I have never gone to this length to get this product back on the shelf. I have read other womens reaction to the same problem and nothing seems to work. WHAT is wrong here. Can the stock holders quit giving this ron johnson so much leeway. I’m sick over this please help us out here. I know this will go no where but atleast I’m trying. Giving him millions has given him no passion for the customer who cared about your store.
We continually received buttons that would not go thru or had said they had been used. We entered periodically and said we had won but did not get the printable certificate. On the last day we(my husband and I) entered codes that said we had won 3 #10 certificated and sent them in and recieved the successful message but have yet to get the ceriticate. I am just wondering why it has not came and if you are going to honor them?I have taken certificates in to use that I have been told had already been uses and I had just printed them before leaving the house. This has not been a good experience for me with JCP Penny. I can see from the NUMEROUS complaints I am not alone in this. This does not say much for the reputation of JCPenny.
I ordered merchandise for pickup, but when I went to pick up the merchandise, and after I signed for it, the clerk told me that it was not in the store. JCPenney called me 48 hours prior to inform me that the merchandise had arrived. I think someone stole my merchandise. Now the order looks like I picked it up, when I didn’t. I told the clerk that I was concerned that I had signed prior to her update that the merchandise was missing, but she assured me that it was okay. It’s not okay. I will go to the store again tomorrow to get my money back.
i did a lot of xmas shopping at your store at hamilton town center in Indiana.I had several buttons to enter at two buttons a day.Last Friday one of my entries was a twenty-five dollar winner. I saw where you had sent my e-mail to me my printer is on the fritz so my daughter was going to print my winner for me. She went to print it for me and we can’t find it I have not deleted anything from my mail it is not in my trash . Also I had called to complain I had 3 buttons that only had 6 digits on the back of the button and nobody has given me an answer about those buttons come on jcp you are one of my daughters and I favorite stores to shop . Please don’t drop the ball here.
I ordered a set of dinnerware when I got it there was a broken dinner plate. I called customer service and they said I had to order a whole set and return the other one when all I needed was a new dinner plate. I talked to two different people. The second person gave me the number of replacement parts store so I called them and they needed a lot of info which no one gave me to give to them so again I had to call jcpenney’s back and get the info they should have shared with me to begin with. Then I had to call the replacement store back. This is totally not called for. Why can’t Penny’s get their act straight and give good customer service I found out they are out of the dinnerware and have to wait 4-6 weeks for a replacement. I shouldn’t have had to go through all that nonsense to get a replacement.
I have ordered many times this year from J C Penney. This last time I orderd 1 pair of kahki pants sixe 7, 1 pair in black and 2 in navy, plus 2 sports bras. I received 5 peices of draperies…I never ordered drapes and the original order with all the pants and bras were in the box! Before that I order 4 chairs to be shipped to my daughter. They shipped them to the store! When I called they told it was there mistake and had to reorder and ship them….then I ordered a robe for my granddaughter I received a robe but it wasnt the robe I ordered, prior to that I placed an order for uniforms and my granddaughters received a pair of womens size 14 jeans!!! What the heck is wqrong with J C PENNEY??? If this is happening to me who else is getting the wrong merchanise??? You need to get a handle on your quality control as no one is checking that the merchandse going out is right….
I emailed two weeks ago about these promotional buttons. I have two that keep saying wrong code. I am upset just at the thought that one of them could be worth money and I cant even find out. Ive told people working at JCP they told me to go to this website and that JCP would send me working codes. I have not heard from anyone in two weeks and im pretty upset at this. For JCP to not follow through with what they said is frustrating. I know I may not win alot or any money but I deserve the chance. And in this economy a little money feels like a lot. If you could please have JCP fix this. Problem is now that they waited to long the promtion is over so I cant even use new codes! very upsetting!
Hello, I am writing in regards to the buttons promotion for the holiday season. I have been a card holder of jcp for years . I visited jcp stores throughout the season multiple times and spent a lot of money, and recieved 4 buttons. I have tried for three days to log in and check them but to no avail i was not successful. I know it does not seem like a problem but when i called your customer service line they said it was over and I explained to them that I have been trying to log on for a couple of days and they told me ..”oh well call customer service…” I mean really this is the kind of treatment you receive for being a platinum card holder. I am very upset about this I know it may seem small but when you run a promotion you should really hold up to your rules and regulations as we the customers have to …I appreciate your attention in this matter…
Mary Jane Corsey
Platinum Card Holder
When I first started collecting my buttons for rewards I was told that the buttons rewards ended on 12/31/2012, I took the Cashier words from JC Penneys as a true statement. We were on vacation for 2 weeks visiting our son in Live Oak, Florida. We decide to do a little Christmas shopping in Valdosta, Georgia which is about an hour away from his place. With me being on disability and this thing the holidays I really wasn’t putting the button as first priority since I figured I had time to enter the buttons online. Even though this is a JCPenney promoton I understand it was a third party that was handling this. So after doing Christmas shopping, spending family time family on Christmas Eve and Christmas Day opening presents, Christmas dinner with family. Dealing with 1 of our dogs who got sick on December 17th and giving her last of my time, she was called home on the 23rd and we buried her on the 24th. After all these things were said and done and a very large family. I figured today I could relax, since I only had sleep for about 8 hours in a week, I figured I could eal with my bed. Low and behold when I pull my buttons out and read the paperwork I found out that the rewards had expired on 12/24/2012, REALLY, Christmas Eve? I believe this should be extended because I mean it says if we were busy during the holidays and nothing else to do why would anyone end a contest on Christmas Eve, ARE YOU KIDDING ME? Being on disability and going through all we went through for the holidays you end a contest on Christmas Eve??? I really believe this contest should be extended until 12/31 For all the people that were busy during the holidays, which is what we should have been doing. Please reconsider this op_rçerely,
Mrs. Sandra Evans
after 2 weeks of entering buttons from shopping at jcpenneys stores, i finally won a $5 gift certificate. after fighting with the access and finally getting email sent back, i printed my certificate today. i will see if honored tomorrow at local store. the clerk claimed great prizes @ 1 in 7 but this was not so. i did get two final buttons on xmas eve, dec 24, and promptly entered online upon return home from store, but these last to buttons i entered, were neither acknowledged as a loser or a winner. no sign of even entering them. now it is too late xmas day.
I would like to say that I am always shopping at Jcpenney. I was going Christmas shopping on Sunday and I was in the shoe section. I was waiting so long in line just to get a certain size! who knows where most of the workers were. The other workers that helped me were busy so I understood them. When I got to the cash register I paid for the shoes I bought and asked for 4 gift boxes. The lady just looked at me as if she did not want to give me 4 and asked me “2 or 3?” . I cannot believe she questioned me after I had told her how many I wanted. She was very unprofessional because as far as I am concerned the customer is always right. The customer service was horrible and the lady at the cashier register was rude. Every time I come to shop here I get good customer service. Who knows what happened that day but I do not think I want to shop here anymore.
give us back the holiday candy bars. they were given during shopping at the door and no headaches. i shopped at jcpenneys and earned my buttons to enter two per day until christmas eve. i found that i was answered only on about half of buttons i entered. my two final entries made on last day allowed, christmas eve, dec.24 were NOT acknowledged at all. i have one button left i could not claim at all cuz it put me past my two per day limit. i heard a cashier explaining how great the buttons were, the great gifts which were being given at about 1 in 7 buttons. i won nothing. not even a lousy pen or something small. n0thing and i entered two per day for a week.
I have been going to the store every day. To buy things and get buttons. I have 5 buttons that said they were already used. When I went to the store they told me that there must be a bad batch. At first you could get buttons then they would hand you one. When you tried to exchange the buttons, you usually recieved new ones that were not good.
Or I was told to send an e-mail to get new button codes. Sometimes you would have to put a new capatcha over and over. It is not easy for me because my eyesight is poor and I have to get surgery soon. It is really frustrating because it cost me in gas. I live 20 miles away and it was not like I stoped on my way.
I went out of my way to to go to the store. It was fun the first or second day to see what you would get. It made you want to do more. But then it was went down hill.Also myself and others liked the store much better before. There is a lot of wasted space. It’s just frustrating the way it is set up. I liked it much better before.
I have 5 buttons that say, button code already used. It was the first time I tried to put them in. 5nqe2g5 rhget2x mbh4agx g33wsrc gxh5epq I wonder if Jcpenney bit off more then they could chew, and started pulling the buttons that were big winners. How many folks out there have the same complaint as mine. Maybe they didn’t have as many shoppers as they anticipated, and they were going in the negative, With this button promotion. Think about it.
While shopping for holiday items at JCP..Marley Station Mall in Glen Burnie my cashier was very generous and polite
to the two customers before me I was glad to see she was in a good mood because I was wanting to sign up for a jcp card or at least enquire about it..I remember her asking the lady in front of me to fill out some survey and she told the consumer her name and handed her her receipt..I approached the same cashier and her happy demeanor was gone..she had know smile know hello..she wrong my items without saying a word then as I held my hand out for a receipt and change she laid them both on the counter and quickly said next customer…myself and kids were the only black Americans in the line…BBB
I like JCP and was enjoying their Christmas buttons promotion, until I started finding that a large number (over 30!) with non-working codes! Having such a high number of invalid codes seems higher than one person would have at random. I’m wondering if there was an issue with the printer they used to create the stickers that with the code printed on them (on the back of the buttons) or something else that would generate such a high number of invalid codes. I notified JCP of the problem and they emailed me two new codes (in exchange for the 30 “bad” ones), but no explanation for the excessive number of invalid codes.
I have tryed to do what they said to do, go to the web sit and enter the code words numbers or letters to see if you win. it aways says I didnt out enough in my code which I did have 6 buttons from them cause I did my main shopping ay J.C. Penneys. Call the customer help line that was a joke she took all my buttons and told me to look for an email telling me what I have won or not. never happen. Been a customer rep so I know how to treat persons on the phone if you say what u tell them then do it. Thank You Terr Cecil
Like most of the complaints already registered, I too had the same problems. Invalid captcha, This button has already been used, Unable at times to make out the two words. Frustrating when I have to start completely over. At almost 74 yrs. old & working all this on the computer is quite unbearable. Did you decide that to many people were winning and this was the way to cut us off? I have always loved to shop at JCPenney especially the Home Store. I may have to find another very soon.
I purchased a curio cabinet on 11/30/2012, i received the cabinet and needed a replacement large back mirror. i called the 1800 number on 12/4/2012 and spoke with a gentleman who said no problem one will be shipped. i waited a few days and called back to check tracking. this is where the problem began, i was first told that, what the guy said was not true they do not send replacement parts. i was told they usually do a return and you can order another one. however i was told i had to wait for customer relations to return my call within 24-72 hours. this call never happened. the supervisor i spoke with also told me he would call daily to keep my updated, which he did not. so i called back only to be told they were shipping another one. i was upset that i was going to have to rebuild this again but i was able to deal with that. i then sometime throughout the day called my bank and realized my bank was changed 397.50. this was done without my approval. i never received a phone call back from customer relations explaining this was the only option. they also said that someone who i thought was a jc pennys rep would come to pick the old one up and delivery the new the same day. well that was not true it was UPS man who showed up not even an hour after i talked to them and did not have the new one. which they could take because it was all together except for the mirror, which i told the Representative this. the last lady which she said she was a supervisor was the only helpful one. the lady that processed the order from customer relations was on a call so she could not speak to me. so she said i could return the old one to my local store and the credited my account 106.00 for all the trouble. well today which is 12/15/2012 i went to use my debit card and it was declined because there was a security hold on my account because of all the transitions they thought it was fraudulent. i have never experienced such havoc in returning an item that i did not even want to return, i wanted a replacement part. the lady that charged my account without my approval was out of line. she should not have been able to to do that oh and while speaking with the supervisor she put me on hold and came back on the line and ask me if i had a husband,the customer relations lady said she spoke with a male. while i have been in a same sex relationship for 3 years so good cop-out but did not work.
I was at the JC Penney store #0130 (Oakdale Mall in Johnson City) on Sunday, December 16, 2012. I am a frequent visitor to JC Penneys and have a JC Penneys credit card. I came to return 4 items and purchased another. The cashier was very rude and snotty to me. I don’t expect to be treated this way by anyone especially somewhere that I am patronizing. I am undergoing chemo for Stage 3 breast cancer and have a tough time dealing with things as it is but to come to the store and purchase something and have this cashier treat me like garbage is more than I can handle. While she was processing my return she had a very bad attitude and snapped to give her my credit card, which I was in the process of getting. Once she finished the transaction she handed me my bag, I asked for a box and she acted like this was a big deal and informed me there was only once size in a very unprofessional manner. I then asked for one of the holiday pins, she made a grunt and reached in and threw two pins on the counter. I said to her she really needed an attitude adjustment. As I was walking out of the store, I decided to speak to a manager and the manager said she would talk to her. I am very disappointed in the service I received and wondering if I will be going back to JC Penney again. Store: 0130 Term: 093 Tran: 1851 Date: 12/16/12 Time: 10:53 am Assoc: 0733.
Lost my card. My fault – no one else to blame. Requested a new card. Notified old account will be closed and new card account number issued and the balance transferred to the new card. Had mailed in a payment previously to losing card. Was told by two different representatives that the payment would be applied against the cancelled card, creating a credit balance which would then be refunded to me. They would not apply the payment to the new card. However, the transferred balance on the new card would accumulate late fees and services charges. What nonsense. In this day when some many are defaulting on everything, I am trying to pay my bill in full and yet, because of the transfer of balances, my payment would not be applied to the new account but the old account. This is the only department store card I have but due to this circumstances, it will be my last one.
I placed an on-line order on 11/23/2012. The reason I ordered on line is so that I did not have to go to a mall/store. I just looked on line to see where my order is and it says some items went to Lakeside S/C, one item shipped via UPS on 11/28/2012, and the rest of the order was cancelled. First of all, I requested all items be shipped to my home. I called customer service this morning to tell them to cancel the entire order. I did not receive anything in the mail. I have not been notified about items going to a store and I have not been notified about items being cancelled. Customer service told me today that if I want to cancel the order, I need to call the store. They also told me the one item that shipped on 11/28/12 should be to my home any time now. I again told her to cancel the entire order and she said that she cannot. I justed called Lakeside at 586-247-1710 and was told by the woman that answered the phone, she was busy with customers and I had to hold and she would look up my order to see if it was there in their store. After 4 minutes, I hung up. I too am a customer and again want to cancel this order. I cannot get a hold of anyone that can or is not too busy to do this. My order number is: 2012-3285-8019-7736. My call back number if needed is 586-206-9092. This is the first time I have ever experience a problem with them but cannot believe the customer service I received by the 800 number as well as the store. Unbelieveable…
I am a big fan of JC Penney, I always have been. I really like the fair and square campain and the store changes.I think however that the button game is the worst run contest I have ever seen. You need a magnifying glass to read the codes and the website is about the least user friendly site on the internet. Its like you dont want people to check the codes. You want them to think they have a chance, but for me, I give up every time. Did you do any market research on this idea before you launched it? I hope you havent pinned your hopes of holiday success on this lame game.
I received 15 buttons at various times of purchase only to enter them into the site which stated “Sorry, this button has been used.” All of the buttons came from the River Oaks store in Calumet City, IL. Why would they have buttons that were already used? Were they used by the employees and put back into the boxes? It is hard for me to fanthome that they would send used buttons to the stores. I am very disappointed that I did not have an opportunity to play those buttons with the possibility of getting a prize.
I went to your store in the Ocean County Mall, Toms River N.J. I placed an order for 4 panel drapes with your sales cleck. They were confirmed in stock and would be delivered to my home. I just received a call on 12/21 stating that only one panel was shipped and the other 3 panels were not available. How rediculous to send one panel and not the others. They should have called me prior to shipping the one. I cancelled the entire order. I better not see a charge on my account for the drapes!
I have been a faithful Jcpenney consumer for countless years. This holiday season I was excited at the prospect of being awarded for my loyalty, through your “Jcpenney button campaign.” To my dismay, when I returned home to enter the codes from my (3) buttons, the system repeatedly told me that the button codes had already been utilized. I have tried numerous times to re enter the code, and double check the sequences, but to no avail. I am writing to you in good faith hoping that the company in which I have treated so well over the years, can now do the same for me. I request that I am awarded 3 (three) new buttons, or button sequences, in exchange for the 3 (three) inactive button combinations that were given to me by Jcpenney.
I have always loved the Penney’s Sore and catalog. The first thing to absolutely turn me off was the catalog and advertising. Talking with other people, they also do not like the advertising. The second thing was your quality of merchandise. I ordered two pair of slacks and neither of them were of a nice quality.
You used to carry Cabin Creek. and another brand of knit pants that were of a beautiful quality to wear for comfort around the house. Your styles are way out. I can no longer go on-line and expect to find anything worthwhile in any of your departments any more.
I used to love browsing your catalogs and that is not worth a penny to me any longer. What happened? Everyone I speak with pretty much has the same thing to.say.. Sorry. I do not like being so critical but I miss the old JC Penneys catalog and do not even give the new JCP a thought any more.
I have been a life long customer of JCPenney until today. From first moment entering store to a deserted looking store at your Rockland, Maine location. I felt negative vibes. The manager walked over with no obvious customer service skills & no personality or greeting when I presented an item for return without receipt. She didn’t recognize brand of dress and suggested I take I to Walmart, even though both myself and daughter are certain it was right off their clearance rack.
Even after pointing to pearl sweater on wall display of which I bought to match dress she insisted I was mistaken.She even doubted I received text yesterday which I have saved on my phone, and said the company does not promote or offer coupons any more. When I tried to explain that I didn’t appreciate her tone in front of my daughter, who was visibly shaken, she ordered me out of store. I turned to leave without even a purchase. This store needs a training class in etiquette sadly. Please bring back the more friendly veteran staff.
We had a great experience with the 3 friendly dressing room. The nice gentleman chuckled at dress and said it wasn’t a Walmart brand. I will get copy off my JC credit card bill through customer service. I think Ellen Degeneres represents high standards that this location obviously hasn’t a clue about.
Yesterday March 7the 2012, I went to JC Penny to have my hair cut. I made an appointment thee day before. I arrived on time. I was not greeted, There was No One at thee front desk. I waited, for about 10 minutes. Finally some one came in. I said Hello I have an appointment withe Terrie, stated my name. Terrie was finishing up some one else.
She came out, Terrie, and Said come on sweetie, and started to walk towards thee shampoo sinks.I would have expected to sit first, put my purse down, say hello, have her ask me what I wanted done today, NOPE none of that. I didn’t follow her I looked for a spot to put my purse, so I wouldn’t have to carry it to thee sink! Terrie’s space was a MESS, I had to place it on a stool.
I had a shampoo, that lasted about 2 minutes if that, barely time to lather, NOT RELAXING! I was given a towel draped across my head, water dripping down my forehead, in my ears! What thee hell is this. I wiped myself as I walked to thee chair! No happy already.
There was a women sitting under a dryer I guess it was right behind me. She was obviously waiting for my chair. She and Terrie, talked non stop! What about my time?????? Terrie was combing and parting my hair on thee side to begin cutting. I don’t part my hair on thee side! Then she starts cutting I said just a trim, I want to keep it Long. She said I know!
She’s cutting away, chatting withe thee other women! She says to me ,”don’t you Love the way I don’t take too much off.” I said ya I do.
WELL, I think she got so carried away withe talking to this other women she cut and cut and cut! What thee hell! Then she never even asked me ,do you want it flat Ironed, curly? Nothing she just starts drying it, curling it withe a brush, and spraying some new product on it. She said “THEY” wanted me to try this ~ so I trying it on you~ humph ~ really, well it smells good I say. She couldn’t smell it.
I’m done in about 15 min flat! Cape come off she Say’s thanks! OH MY GOD! I was flabbergasted! I didn’t know what to say. I Looked at my now short hair, and wanted to scream. I am not the sort of person who would do that.. I could Kick myself for paying, and giving a tip. I am so mad at me! Why was I put in this position of wanting to say something but couldn’t. I hate that I left this salon NOT feeling relaxed, not feeling
Pampered, feeling ignored, like just another body in thee chair! This Terrie needs a tune up for sure. I so want my Money back! I am so upset. What happen to this service that I had was less than mediocre! What can I do? How can I make myself clear, I do not want to ever go back there. SO DISAPPOINTED IN Cape Coral !
my wife and I are canadians we used jcp to do a lot of fixtures in our place, we went to jcp to buy a few items, salelady asked id f we joined jcp we would get a 15% discount, which was very nice of her, we told her we would like to pay even though we did infact join, all was well till we took an item back, we bought another item, well low and behold if the lady did not but the amount on my visa, but instead added it to my new account at jcp, as I am Canadian.
I have no way to get the bill,as I gave her my address in Canadaa few days ago a salesrep called my cell number and was very rude a in anymeans disrespectful as I was a customer of good standings, or so I thought, I tried to explain, but to no avail he in so many words said if I did not make a payment I would lose my credit rating, not a nice person, poor rep, my shopping days at jcp are over and also my friends will hear about this, people do not hear what people say to bad I liked the stores they were will cleaned and have good product, cancelled my card, looking around for new place to shop.
Even though it saddens me to see a major company choose a gay celeberity to promote business at a “family oriented” department store, my real concern is a human being who is directly living against the will of God. I will be praying for her that she might come to know the Lord, repent and accept His will for her life. My heart goes out to anyone who will be eternally separated from God. Homosexuality is an illicit lust forbidden by God. He said to His people Israel, “Thou shalt not lie with mankind, as with womankind: it is abomination” (Leviticus 18:22).
“If a man also lie with mankind, as he lieth with a woman, both of them have committed an abomination: they shall surely be put to death; their blood shall be upon them” (Leviticus 20:13). In these passages homosexuality is condemned as a prime example of sin, a sexual perversion. The Christian can neither alter God’s viewpoint nor depart from it. The Bible has much to say about sex sins in general.
Not a fan of the “new” jcpenney. Been shopping there for more than 20 years and more frequently in the past six years, but probably not much longer. company’s decisions at onset seem to no longer coincide with my needs. I was in the store a few days ago when they were rolling out this “new” campaign and asked what I thought of the new look of the store. Quite frankly, when i buy something, i don’t care how wide or colorful the aisles were where I purchased the item, I CARE about the price I pay for it. Smoke and mirrors will not win my consumer dollars.
I checked prices in January knowing this was coming and already prices for things I shop are between $5 and $10 more on average. rounding the prices isn’t easier for the consumer like the company wants people to think, it’s a way to get more money in the retailer’s pocket. I’m sorry, but something marked $6.97 is cheaper than $7, it just is. I often buy several items at that price and although I round up when totaling my prospective purchase before reaching counter, it’s a pleasing thought when the actual price is less than you planned. the company is not going to reinvent the wheel on this one. As for the coupons, I am a bargain shopper, I may “keep my eye” on an item I like, waiting for it to come within a range I feel is worthy of purchase.
I do this because of my budget and because I decide early on what I am willing to pay for something. Penney is often priced higher than other stores from the get-go and in most recent years, the quality of its product lines have gone down, it is the coupons that make me go there instead of Boscov, bon ton, macy or kohls. they didn’t place restrictions on use often, so it was more suited to my needs when i need it. i also did not like commercial, as far as first impressions go, that was a poor start for this campaign, i didn’t even realize it was penneys commercial until a few days later, i just muted when i heard the screaming.
The new CEO from Apple maybe is used to products flying off the shelf when they are introduced at whatever price, I assure that does not happen with this industry. I suspect a disconnect with the consumer demographic. Finally, Ellen, although I like her show, she’s funny and seems kind-hearted, she is completely commercially over-saturated to me. Was she first choice? I find it curious that she was penney’s choice when she already promotes Cover Girl (how will this work with Sephora partnership unless they are changing that?) and prefers to dress more like a man. How will that sell women’s clothing?
Did she even shop there before this partnership? I doubt it was her go-to store. Penney’s was mine, but with these changes, I’m not sure. I will continue to bargain shop for what I need when I need it. That may not be at Penney’s anymore.
I see you have replaced the obnoxious “ screaming woman” ad with the joke ads. We now have a “ transparent magic show”, and a “dog jumps through hoops”, with no call to action. Why should I shop at JCP instead of Sears or Macey’s. Believe it or not, a lot of people do not know what a box with JCP above it means. In today’s economy, it’s a tough time to change your logo. I’ll bet some creative director thinks this would draw crowds rushing the doors anchious to buy your products. You don’t have to invent the wheel, only improve upon it.
Your ads remind me of the infamous “where’s the beef” ad for Wendy’s. The agency won a Cleo for it but lost the account. 30% of the people thought Burger King had produced it. The same thing happen to Alka Seltzer. It’s much easier to turn off people than to turn them on. People will remember a bad experience four times longer than a positive one. Your commercials have the same earmarks as the Wendy’s commercials. I hope the agency wins a Cleo.
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