J.C. Penney Complaints Continued... (Page 6)365+ reviews added so far. Upset? Call J.C. Penney corporate:
I went to the JC Penney store in Evansville, Indiana which is located at Eastland Mall. I went on Thursday, April 4, 2013 at approximately 3:15pm. My goal was to go to the men's department and purchase a pair of pants for my husband. I went to the men's department hoping to find a pair of blue Docker's relaxed fit pants. I found the Docker's pants but there were no relaxed fit pants and there were no blue pants. I looked around at other displays to find what I was looking for. After several minutes of looking, I attempted to find an associate to help me. There was one gentleman who was assisting customers with purchases but no one else was in sight. I looked for a few minutes and decided to leave. I was in the store for 15 minutes. I then went to a competitor at the mall, found the pants in the style, color and size that I needed within 5 minutes of entering that store. I have been displeased with JC Penney over the last few months and do not plan to go back to JC Penney any time soon.
Several years ago I was detained at Dillards Department Store at the Imperial Mall in El Centro, CA. Evidently, store security thought they had seen me steal something and they detained my wife and I while they rummaged through the belongings we had bought at PacSun and Macy's. Ultimately, after being paraded through the store and treated like common criminals, we were cleared and released without so much as an apology.
So what does this have to do with J. C. Penney's? Evidently, this particular mall uses a camera system with facial recognition capabilities, and shares this information with other retailers in the mall. As it happens, we were not regular customers at Dillard's and didn't normally frequent their establishment. After our experience, we certainly won't become regular customers if at all. As it happens, we were regular customers of J. C. Penney's. This is where we spend most of our time and money while at the mall. However, that too will come to an end, as we have been regularly harassed and followed through the store by your Loss Prevention Staff. Since our encounter with Dillard's, we have been followed no less than ten times by people pretending to be customers.
To avoid being overly suspicious, my wife and I set out to "make" the Loss Prevention Staff and confront them, as it was becoming extremely uncomfortable and disconcerting to even enter the store. Each week, we would see the same individual monitoring our every movement throughout the store. When he realized he had been made, he enlisted the assistance of a female Loss Prevention staff member. She was even more obvious in her attempt to catch us "stealing" from your store. After she and he had followed us around the store for well over 1/2 hour, it was apparent they were planning to stop us as soon as we crossed the plane of the store into the mall. In an effort to make them "jump", I dashed toward the door as though I was going to run into the mall. Both the male and female agents dropped everything they had in their hands and lunged toward me as I made my phony escape. Prior to departing the store, I stopped, turned around and looked them both in the face. I went back to the counter in the store and opened my bags while your employees stared at me. I told them "If you want to inspect my bags, come over and take a look." I had my wife produce a receipt along with everything in our bag.
Instead of simply being caught trying to catch us. The female got rude and said, "No one said anything to you. I don't want to see what's in your bag." At the same time, the male staff member went off to hide behind a rack of women's clothes as though he had nothing to do with it. These same individuals do this to us on a weekly basis and it's really insulting.
If we are believed to be thieves by your Loss Prevention Team, then the appropriate thing to do would be to stop us and confront us with whatever behavior it is that makes them feel they need to follow us through the store every week. Or, they could even call the police and have us detained and investigated on-site. The real problem here is that we are supected of being thieves, not because your Loss Prevention Staff are competent, but rather they are relying on the innacurate software program wherein my wife and I were suspected by Dillard's of being thieves.
In closing, I would like to inform you and your Loss Prevention Staff, my wife and I are not, nor have ever been thieves. I am a former Marine and have been a Peace Officer for 23-years. I don't steal! As a Peace Officer, I can appreciate the need for Loss Prevention; however, at some point due diligence becomes outright harassment and needs to stop. We are now at that point. If your Loss Prevention Staff continue this pattern of harassment, I will wait until one of your over-zealous staff members attempts to stop my wife or me, and I will embarrass your company both legally and publicly.
I placed an online order for 4 pcs--2 skirts/2coats. The store could only locate the skirts and I was advised to simply reorder with customer service. I told the clerks, customer service reps and the store manager that this was unacceptable. The customer service rep blamed the store as the items were accepted by the store and should have been there. The manager simply apologized, stating she had no idea where the coats could be. This would never happen in Macys or Saks. JC Penny did nothing to accommodate me as their long time customer. I am totally disappointed in disregard for customer service.
To whom it may concern, I was shopping earlier today at your Polaris jcpenney. I always shop there and have always enjoyed all of my purchases. I buy all of my sons clothes there my clothes and my husbands along with my home decor. I have never complained about me service at any store until now. When I went to ring out with me 60 dollar purchase the lady working the register was very rude. I showed her my coupon on the phone and my code wouldn't pull up so a nice customer came up and said she had the same coupon and let me use it. The lady gave us both a look like she was annoyed then took it. When she realized that it didn't have a code she shove the coupon back at the lady and said with a rude tone this isn't a coupon. Then when the lady realized she gave her the wrong one she gave her the right one and the cashier yanked it from her. Then after she scanned it she told me my total. When I went to pay I swiped my husbands credit card and she said with a rude tone you obviously rnt Dustin. I'm not complaining about the fact that she checked that info bc I know that's a law to check for fraud so I thank her on that but the way she talked to me was so rude I was ready to leave. Then when I pulled out my card she said well the lady left so u need to find Ur coupon so I tried finding it again ad she grabbed someone else's beside me and scanned it an just seemed very flustered. I understand it can be difficult when customers rnt ready for checkup but she was so rude that I wanted to just say forget it and leave. I am very upset with my visit and think she should be talked to bc if she is giving this to other customers a lot of them will file complaints. This will make me think about shopping there again.
I have been waiting for 2 weeks for my new glasses and was told they would call me when the glasses came into the store. I had to call them long distance to inquire where were my glasses. The person who answered the phone said that they were in a box and had not got around to calling their customers. I have been without glasses for 2 weeks. I have a business and am very unhappy with your customer service in the optical department. My neighbor also ordered glasses the same day because her glasses were broken and has been waiting for a call. I was told that her glasses were in the same box and that they had not tried to call her yet too. My neighbor works on Saturday's and Mondays so we can't come get the glasses till tuesday. I have no idea how long the glasses were sitting at the optical department. If they would have called we could have come to the store and picked up our glasses on Friday the 28th of Sept. I will not recommend your optical department with its poor customer service.
I am so, sorry to bother you I recieved and e-mail saying I won I got excited. I did not read it how to claim I just printed it, and when I went to jcpenney they ask me where the bar code? and I said what do you mean and right then I know I did wrong. I called the customer service and told me what to, but I've got problem which button to inter I have twelve of them.
Should I inter each one of them? Oh! by the way I deleted all that I won because that I don't have to think when I open my e-mail that thinking I won again. I do I two five dollars winner and two ten dollars. I knew that you said I have to claim it in forty eight hours. I kind a did that only I printed it wrong. Would I be able to get all those winner buttons I had? If you tell me that I can't I understand. Thank you very much and I do like this promotion you had, and I do like to go to jcpenney a lot of course I only live about ten minutes away.
Penneys is my store since 1990.
Unable to claim small gifts won by entering gift button codes. I think if you won and they have notified you by mail they should then follow up by sending you a gift coupon thur the winner's e-mail. Many people I've talked with feel the same way that this gift promotion by JCPenney is way too confusing.. I shopped more often than usual at JC Penney in order to receive the little buttons but have decided that I will no longer shop at JCPenney unless absolutely necessary. I have collected alot of buttons in the last week or so that will not go through. I did discover that the bad buttons all have an s in the code number. Those button codes are yrszss4 wwss93q 8saraqr 01szea2 ixssnrr fwssp1a f4ssp1d z1sze93 c4szs3n asss9s1. As far as everyone who has waited on me everyone has been very nice and very helpful. If there is anything I can do with these buttons I would like to know what to do. I do like the new look of the store but I would like the plus size girls department to come back.
I have always purchased my Levi jeans from JCPenney. Until now that is! I have always considered JCP Levi jeans "seconds" because they are never sewn perfectly;especially down the leg seams. BUT I just bought six new pair and the two 505's are totally unwearable! The legs and crotch are sewn off enough that they can't even be pulled up to your waist. And because I have never had such a major issue with JCPLevis, I tore all the tags off and threw them out in Mondays trash. I have to drive a distance to shop the store and don't plan on returning for some time. I suppose I will have to eat the hundred bucks I paid for the two unwearable pairs. We use to enjoy their selection of clothing, now they cater to skinny jeans, see through materials, and kids clothes. Time to pay off the card and say so long...
I am very upset that after being an outstanding customer with JC Penney's that I have had so much trouble initiating an order on-line. I have copied the information. I would like to know why I am receiving "Internet Explorer blocked this website from displaying content with security certificate errors". Everything is the same ~~ nothing has changed as far as any personal information in order to place an order. My order that I tried to initiate is the following: SPORTS APPAREL 2499 Item# TS217-0136F -- Alabama Crimson Tide Youth Grey Tackle Twill Hooded Sweatshirt
Size: Medium (10-12)status:manufacturer shipped (ships in 1 week). Item shipped directly to you from the manufacturer.
Total:$25.00. Your assistance on this issue will be greatly appreciated. I have never had this much trouble ordering anything from JC Penney's in many years. Thank you. Carol Oakley
On November 8 I had an appointment with Jessica at the JC Penney Salon in University Mall located in Tuscaloosa, Alabama. My regular stylist was not in so I had the appointment with Jessica. I gave her great details about my fine hair and my cow lick in the back making sure she understood what I did and did not want her to do. She did exactly everything I said NOT to do. I was horrified with my short hair that looked so bad I would not be seen in public. I got my money refunded and demanded another stylist rewash and restyle my hair. I got a great girl who stated she would do what she could with what hair I had left. I called the next day and complained to the Manager, Judy Johnson. She said she would "talk" with Jessica and offered me free cuts until my gets back to where it was before the cut. It has been one week today and I have a bald spot showing in the back where my cowlick is which is what I explained to Jessica that I could not have short layers there cause my hair needs to be long enough to cover the cow lick. I am hurt, upset and devastated over my hair. Jessica needs to have more training in hair styling, listening to the client and should be fired over what she did to my hair. Refunding my money and offering free cuts does nothing to compensate me for the damage done to my hair. I want someone at the corporate level to know what happened and do something about it.
In late-spetember of 2012 I called the Manteca, CA Jcpenney store to learn about a job application that I had turned in online at your main Careers page on the Jcpenney.com, the previous week. it was only 7 or 8 day's later when i called to inquire about the job, since it was still on the website career page. When I asked the human resource manager about my application and the position that I applied for, my reception was met with a cold shoulder and hostilite. The HR manager was extremely rude to me and lied to me saying "I'm sorry but we currently arent hiring full time positions". As she said the previous sentence to me, I was still looking at the open Career page for that store and it was STILL showing the the full-time store associate opening position. I'm very discouraged and angered that your store HR manager for your Jcpenney store in Mantec, CA would lie about an open job position to a prospective job seeker. I've been shopping at that Jcpenney's store for 3 years now, and I will never go back. If anyone ever asks me about working there I tell them to keep moving and dont waste your time.
I am a big and tall person. 300 lbs and 6' 3". My pants for the last 25 years have been 42-36. The longest you have in your big and tall section is 32 inseam. 32" inseam is NOT tall. You should rename the big and tall section big and short. I have shopped JC Penny's over the years and this last year it has gone down hill big time. Your CEO may have known the customers at Apple, but he knows nothing of the customers in a clothing store.
At age 70, I am a lifelong customer of JCPenney's and my husband even worked for the company in NYC for 30 years. Recently we read that the company is in trouble and I must say, I am not surprised. I have just had one of the worst experiences ever trying to purchased items online. Initially, the computer invoice did not show my sale discounts so I called for help. I got what was obviously a new employee who said that she whould need to start over with the order. I said, "Okay, take your time". That turned out to be a hassle. A few days later, when nothing showed up at the door, I checked my order online and found out it had been cancelled. Nobody contacted me even though they said that they did. If they did, there was not much effort put into it because I am a shut-in, home all day. When I called again, a lady said that I "probably" had a problem with a credit card. I said, " Not possible. We pay off our bills automatically each month. There is no problem with the card, it is current and in good standing". She said call back tomorrow when the credit department is open and then gave me the wrong number so that I went around and around on the phone tree next morning and never heard a human voice. Called order department again. They said the order had been cancelled and they would need to input everything yet again. I waited. Was told that more than half of the items I had ordered were no longer available because of the delay with the order. Arrrrgh. Okay, go ahead and reorder the rest. Today, I checked the new order and find that in the transition the person ordered the wrong size on one item which will mean a trip to the store for a return by my husband. Of course, it will be a surprise if anything at all shows up, the current order says that it is being reviewed? This is pitiful. While I am venting, why don't they get a clue and put check-out desks up front where they can be found, realize that the new catalogues are useless, put some warm bodies in strategic places on the store floor so that if there is a problem, there is someone to help? Also, and most of all, please recognize that people don't like change in institutions. Penneys was always a place that you could count on to be there. Not any more and it is so sad.
My understanding is that J.C. Penney has chosen to not apologize for their support of the SNL presentation mocking Jesus Christ. I will no longer be a client of their store, and I will recommend to my friends and family that they refrain from patronizing J.C. Penney's.
So not only did it take you five months and four different cribs and dressers before I finally got one but when your delivery guys brought it to my house they tracked mud all over my brand new carpet. When I called someone I never heard back from you guys. This is ridiculous and I am extremely upset.
I went to JCPenney Optical for an eye exam. When I asked for my PD measurements (pupillary distance), they claimed it was information that they don't give to their clients. The reason? They would rather you spend over inflated money on their glasses and frames rather then go online to get glasses at a much much more reasonable price. From the moment that JCPenney realized that I was going to get my glasses on line rather then purchase a pair of their over priced glasses, they treated me like a smelly bum who just walked in off the street.
If you want your PD, I suggest going to WalMart Optical where they will have no problem giving you your PD, with a dis-claimer that they are not responsible if you decide to order glasses on line. In fact I found their prices and service much more reasonable and friendly. You may decide to order an extra pair or two from WalMart who's prices are slightly more then online.
I placed an online (10 items total) order for $201.00 on Nov.30, 2012. I got one item today Dec. 10, 2012. To my astonishment nothing else arrived. I called JCP customer care, they inform me that due to holidays (WHAT!) my order will be late, also some items may have been on back order, of which they did not inform me at the time I was placing my online order. Now because of their uncaring attitude toward their customers my Christmas packages will not arrive to their destinations in time for Christmas. My daughter placed an order (over $200) on Dec. 4, 2012 and recieved it 2 (two) days later. I don't understand the logic of JCP. Maybe they just don't care when they offer free shipping if order over $50. I am so disgusted w/JCP I doubt I will ever darken their doorway again!
I am normally in love with JCPenney, but now I am very disappointed in them. They have discontinued my favorite, and most comfortable cotton briefs. Why? Someone else, or another company should take up the selling of the Underscore brand, because there are a lot of loyal customers like me who want to purchase this brand. I hate when a corporation makes a decision without understanding its customer base. It is an insult. I have tried other brands and have hated their fit. Who wants a skinny stringy underpants that bunches up in your private area? I don't.
Someone has replaced my previous phone number on my rewards account with a strangers name and phone number, plus there e-mail address. When I was in the Georgia Mall store on January 9, 2015, my phone number that we used for 23 years would not activate and another person's name keep reappearing. I was able to get his phone number, name plus after talking to customer service his e-mail address, which I was not impressed with the phone menu. JC Penny's need a better system just to address my account and concerns. My next option was to contact the store manager, which was a fail. In attempt to contact the store manager several times at the store location that this may have occurred, the manager was not available, so in observation the store has poor leadership. I feel with my gut that something isn't right at this location, and a possible scam may be occurring. I plan to contact the person on my account and let them be aware of my findings, and that I have reported this incident to authorities and plan to contact the local police in the area that action occurred. It is only fair to due to having no easy access to get this resolved. I feel that JC Penny wants my business as a customer, but when I need to talk with a person to start a process, I have to search the internet just to find a number that doesn't exist then finally this section for a complaint. I have lost all faith in the company with this process and plan to support this store less. I hope to hear from someone soon to make sure this isn't happening to other customers that might be unaware or could this be a one time event, however I want answers!
Schedule and appointment to have my picture taken wiuth my four grandchildren. appointment was 350pm on March 30, 2014. Arrived at 330p. Girl taking picutres asked what we wanted, we explained and then she proceeded to tell us what was going to take place. /not igving us the opportunity to choose how we wanted pictures. She rushed us through the process and we did have some difficulty with our three year old. Photogrpaher didnt seem to care just wanted to get pictures over with and move on the the last shoot of the day. Pictures we thought were being taken and were told were being taken were not. After photo session, we waited 15 minutes for anohter assoicate to come over to us and she then told me that we would need to look at pictures ourself since she was going to have to helo the photogrpaher. She stated that photographer was done mentally for the day. So we looked at less than exceptable pictures and after another 15 minutes the aqssoicates came back and she was told that we were in no way buying anything today. Pictures looked like they were rushed and we were not paying for these. Associate apoligized and told us we could view them on line for the next week if we wanted to choose anything.
JC Penney lost not only my business today but that of my daughter and daughter in law. In addition, anyone that I can tell my experience to I will. Facebook is a wonderful media outlet and I have posted my dissatification with JC Penney already.
I’m a 6 ‘6 388 pound guy that just wants to be able to walk in a store and go to the big AND tall section and actually find clothes for big and tall not so called 5x shirt that is a high priced 2x shirt for a boy.the big and tall community demand real big and tall clothes . Jcpenny STOP the false advertisements and take away the big and tall section in your stores you don’t know what your doing .
I missed a call from the Albany, GA JC Penney mall. I assumed it was about the recent order I made on line and had shipped to their store. When I called, I got the children’s department, when I explained what I thought may have happened the young lady said she would transfer me to catalog. The phone rang at least twenty times and then I was routed back to the same young woman. I explained that I was holding for catalog. She sighed loudly into the phone and said well I guess no one is there. Hold on, I will transfer you again. I tried to tell her that I just needed to know where to pick up my delivery and ask if I needed to bring anything but she had already transfered me again. The next person that answered was rude and told me that I would need to call them back in ten minutes that she had customers looking at her and could not assist me. I spend a good deal of money in that store and only needed a minute of her time. I am very unsatisfied with the service that I received today. Not sure if I will be back.
I have always loved JC Penney. However, this past year I have noticed that I cant find anything in the stores. When I ask the cashiers they keep telling me that I need to get online to find more items or that I can order items but it will take 5-10 working days. I guess that when I go to a store I want to purchase merchandise there, not be told to go online or wait for 2 weeks. My daughter asked me why I keep going there since I cant find what I want at the store. I told her I really didnt know, maybe I am hopeful that you will get the stores back to where they used to be. I doubt this will make any difference but I hope that you will at least consider this request. Your customers want to go to the store and come out with purchased items, not go online or wait. Thank you.
I left a very bad domestic abuse situation. When the police helped me leave all I took was my dog and a overnight bag. Two weeks later when I went back to get my things they had all been destroyed. I’ve been working hard to rebuild my life. Our case is before the wisc appeals court. I even got charged with disorderly conduct for going back to get my two house cats. I work cleaning homes right now-and get 150.00 a month in food assistance. I was tired of wearing everything from a thrift store I wanted new underwear and socks maybe a pair of shorts . So I went to my local penneys store in marshfield wisc. I asked for the manager I wanted to see if they had any “damaged” but yet new items I could maybe buy for a really reduced price. Before I could finish asking I was told “there are places for people like me” I said I was aware of them in our town etc.. I was spoken to loud and rudely in front of customers in both the store and hair salon. I just said I was sorry and left. Maybe I had no right to ask but I should not have been humiliated privately or publicly. If treating people this way is another way you are changing your stores I feel sorry for you. Ellen degeneres can give penneys giftcards away on tv to her audience you look good for that! I will NEVER go in the marshfield store. AGAIN EVER!!! I live with a friend right now I don’t have a bath towel of my own or a new anything but I treat better than your store manager!!! I hope your company is proud “there are places for people like me”!!
I am now 59 yeara old and have been shopping @JC Pennys since was a teenager in high school. Was always the place to go for school wear or dress clothes for any occasion down to belts,socks,cufflinks or whatever needed. Have for years since homeowner always bought bathroom & home decor there and always felt like had great selections and great prices. Now, I walk in every store in Louisville, Ky with $50 gift cards given me and can’t find a thing to buy.
The brands and selection I had grown to love are gone and nothing but alot of money spent on little cubicles of clothing supposedly with high end fashion names with styles and quality that only young teenagers would wear and very little in stock to choose from with ridiculous prices. No selection for bathroom, bedding and home decor that had before,just overpriced cheap looking products that can buy cheaper at discount stores.
Example is bathroom carpeting, shower curtain selections. The JC Penny Collection used to be wonderful but now the recent carpeting and rugs I purchased that were supposed to be the same quality are thin, terrible backing and look cheap. Used to have a wonderful drapery section, but now looks like rags on rods. And lord help you to find someone to help you without an attitude or even knows anything about the products.
Most of the great sales men and women most likely got discouraged and left, replaced my young snotty kids that don’t seem to know anything about helping with home decor or picking out a suit jacket and really don’t want to be bothered. I will say that seems to be a problem in other what I call more high end department stores. JC Penny’s used to be the place to go for about anything I needed, clothing,furniture,home decor, jewerly but now is just a big disappointment.
Please bring back the old brands. the full tables and racks of selection and sales people that actually want to help you find what you need and some place to check it out without getting attitude. I think the recently replaced “boss” might have been great for other stores (even though I think Target is much worse and worse quality than it used to be too) but what has been done to JC Penny now is a tragedy and I am forced to shop elsewhere. Thanks!
I am 7 months pregnant and experiencing a lot of back pain, which limits my ability to walk far distances. My husband and I were leaving the Quakerbridge Mall in West Windsor, NJ. Our car was parked outside the JC Penny. We were 20 feet away from the inside mall entrance to the store when a sales woman locked the doors. I went to the door and knocked, hoping they would open the door for me so I could walk through to my car. A different sales woman, whom I later learned is named Zarna Shah, looked at me, said no and shook her head. I knocked several more times, hoping she would come over and at least talk to me and explain, but she blatantly ignored me. I had to walk all the way around the mall, in pain, to get to my car. I understand if it is company policy that they can’t open the door past a certain time, but she shouldn’t have ignored me.
I went to your Daytona Beach, FL store yesterday (4.13.2013) to get another drapery set-up (rod and curtains) and three new sets of towels after receiving emails on specials for the home and an email coupon to take an extra 20% off the purchase. My wife and I have already spent hundreds of dollars at this location in fixing up our new home and wanted to get additional matching items, so going elsewhere wasn’t even a thought…but it is now! The departments I needed to visit were under a reconstruction with really NO merchandise available to choose from…there were a few towels out but not enough (maybe 4 of each color, I need 8-12 towels and other pieces to match the set).
Additionally, I could not find anybody to help…the place felt deserted. I left the store and have been trying to get the items on-line, however, it is hard to tell on-line exactly what the curtain and rod materials look like, and what I think is the correct matching rod on-line doesn’t show the hardware (braces) to get a positive match to the rest of the house. I like to shop and what I’m purchasing…not taking queses on-line. I would like to take advantage of your ‘extra’ offers if merchandise and helpful personnel are available. I live approx. 40 mins. from the DB JCP and 5 mins. to the nearest Belks.
I have been a JC Penney’s customer for over 45 years and enjoyed the wonderful selections and variety of products they offered. I spend a lot of money at the Rapid City, Sd store and Christmas was always the greatest shopping trip. I walked into our local store after the so called up to date changes and my shock was apparent as it was like walking into a completely different store. The usual brands of ST Johns and the great selection of women’s clothing were no where in sight. Sad to say, that was my last visit to a store that been part of my shopping experience for years. NOW, that you all have gotten back on terra firma and replaced the so called new look with the older, better selections I will be checking you out!!!
The latest look of JC Penney has been the best look for them in years! The CEO had a vision and it was a good one. The prices were great and the stores were laid out wonderfully. My daughters and I loved the way everything came together and did some Christmas shopping there. Why in the world would you let this man go when things were just getting better for the company? It takes a while to get a new concept off of the ground and you didn’t give him enough time to accomplish this. Shame on you!!! I hope you’ll reconsider.
Every day low price ? Not true. I used to shop at this store all the time . I had a jc credit card with a pretty good amount o spending money. I was a costumer for probably 5-6 years. But after the new CEO decide to change the sales coupons for every day Lowe price I was very disappointed.
But I still gave I try so I took my kids to go cloth shopping for back to school. Which was a big mistake. When the cashier gave my total price I them realize that the every day low price wasn’t such every day low price and since them i never shop at that store again.
i finished paying my jcp card and cancel my account . AIM so disappointed. The store now looks empty and the layout and clothe quality is really bad.
I took my 6 year old son to the salon at JC Penny, Tukwila, Wa, on Sunday February 17, 2013 for a haircut. I was under the impression that your store was offering the free haircuts for kids every Sunday. I was disappointed when I asked for my sons hair to be trimmed and instead the stylist gave him a buzz cut. I was then disappointed when I found out after the cut that JC Penny stopped offering the free kids cuts February 1. I wish that the stylist or the women who made the appointment had mentioned this detail. I to say the least am disappointed and believe the information should have been pored somewhere so customers are informed.
I am visiting Poughkeepsie, NY for my mothers birthday and went to the store to purchase a piece of Jewelery. The brochure atated the sale was dec 30 to xxx. Dec 30th bing today I thought I would get the discount. Instead I was told I had to pick the item up on Sunday. I told him I would not be here and her birthday is tomorrow. I eventully left with out purchasing anything. I called to speak to a manager to understand the sale.
She said something about pre sale and thats the way it works. I said there was nothing in the brochure but thats the way it is done and she worked in furniture for 20 yrs and this always happend. Being a JC penney member for 40 yrs I have never been told this nor have I been trated this badly. She wemt on to say my mother could pick the item up, my mother is 86 and does not drive. She also said there are millions who appreciate our sales.
I felt like she was saying I didnt appreciate them. She made me feel uncomfortable. I have never been treated by your competitors as I was today. I am sorry this happened as I shop a lot in your store but will think twice before I do again. Thank you. Marshall Dalleo
I visited the JCPenney Salon in Fredericksburg, VA on December 28th, 2012. I called 2 weeks ahead and scheduled a cut and color. When I arrived 15 minutes early I was told to have a seat and someone would be with me shortly. I brought my mother in law along to get a shampoo and style. She however did not have an appointment, but was a walk-in. We were given the same appointment time. She (who has short hair) was taken back on time. A few employees went to the desk to check the computer and asked if I had been helped. Each time I told the new lady at the desk my name and that I had a 10:30 appointment. Three different ladies asked me the same question, then looked in the computer and walked away. They either started a conversation with another employee or sat down int heir chairs. When the fourth lady finally came up and asked me the same question, I again told her my name and my appointment time. It was now 20 minutes past my appointment. The woman had a negative attitude in the beginning. She said “and you want color?” in a nasty tone. I told her yes, I wanted a cut and color. Looking around I noticed a lot of the clientele were ladies with shorter hair getting cuts or perms. I have long hair that takes time, and the impression I got was that nobody in the salon wanted to deal with my hair. If long hair or color is not something a salon specializes in then it should not be offered on the menu of services. When the fourth lady finally brought me back she was very reserved and seemed like she was put out having to “deal” with me. I tried to be friendly and make conversation. I attempted to make jokes when she pulled out the color book to see which one I wanted. She seemed to warm up a little following the jokes, but not much. She did not explain anything she was doing while she worked. The color we chose is not the color it turned out to be on my hair. I tried to make the best of it and thanked her. I also left her a 25% tip to show my appreciation for “dealing” with my hair. She also took a few smoke breaks while working on my hair. I know this because when she returned from her breaks she reeked of cigarette smoke. I am not telling anyone how to live, but in a business when you are working in close proximity to the customer at least make an attempt to avoid smelling offensive when you are working with them. I must say I am very disappointed in the service and product I received that day. I am an avid JCPenney shopper. I am sad to say that was my first and last visit to the JCPenney salon.
I placed an order on December 13 for my children’s Christmas. After checking Track my order on the website several times and not seeing that my order had been shipped I contacted customer service on Dec. 21 to find out they were holding the entire order because two items were on back order. I told them to cancel the back order items and send the rest. So I reordered the back order items on a separate ticket. In the past JCP has always sent what is in stock and then sends the back order items later. Even though I called on Dec. 21 I didn’t receive the in stock items until January 7. Then two of the back order items were cancelled by JCP because they were out of stock. The other item didn’t arrive until January 14. Complaint #2 I had to return jeans for another size so I reorder those and was told the store would call me when they arrive at the store. The Jeans arrived 4 days ago and the store never called me. I had to call to find out that my order had arrived. I’ve been doing business with JCP for over 30 years and have never had these issues. If this continues I will be taking my business elsewhere. Besides that JCP doesn’t have the quality clothes or the petite size in any variety like they have had in the past.
I purchased 2 pair of Arizona jeans in August 2012 and 1 pair in September 2012 and all of them have ripped near the back pocket. The first pair tore about 1 week after purchasing them, the second pair was the one bought in September and that tore right away and the third pair was one purchased in August and that just now finally ripped January 2013. I didn’t have my receipt for either purchase so the store would not take them back. It’s very frustrating to buy them and have the rip out right away. I purchase a lot of items at JCPenney but lately have not been very satisifed.
I have been shopping at JC penneys for a long time. I came into the Silverdale Washington store on Friday 1/11/2013 about approx. 11 a.m.ish?? I had just purchased a dress and was looking for some shoes to go with my dress. I approached the desk in the shoe department and asked the employee for some help in finding some high heal black shoes. All she said to me is “what you see is what you get!” I could no believe that response at all. I turned around and felt just so little like I meant nothing as a customer. She had a medium build and had blondish brown hair. I just want to inform you of who is representing your company:(
Marnee K Mellon
I ordered a pair of boots on 12/27/12 in store. The sales clerk ordered them on line for me and told me it would be 4 to 7 days. She said I would be called when they come in. As of 1/10/13, I still had not been called. I went in store to see if they were in. They were in and I asked when the merchandise arrived. The clerk said the boots arrived on 1/3/13. Poor customer service to not be called as promised. The clerk simply said sorry but that doesnt change the fact that I waited an extra week to get these. JCP has really gone down hill the last couple of years and I shop there less and less. Poor customer service and quailty of merchandise.
My stylist works at the JcPenny’s Salon in Cedar Hill, TX. She is very good, no complaints on her service. However, I am very concerned that every other Sunday, there is rarely a receptionist checking in clients, answering phones and checking out customers. Many of the stylist have to stop working and go take care of those duties. I understand JcPenny’s maybe like every other company out there, cutting costs as much as they can. But it is extremely inefficient to stop working and go handle other duties that are not necessarily the stylist duties (as most of them do not know how the register works – sometimes it takes 2 or 3 to make it happen). I believe someone should be in that department from 1p-5p – assisting with transactions and check-ins.
First off let me say the JcPenny penny’s is my favorite store to shop. On 1/4/2013 I went in to shop and found some great deals on some dresses for the unbelievable price of six dollar. I was going to purchase three do them
That I reall loved. As I went to pay for them the cashier told me that I couldn’t buy two of them because the price was wrong ( she left to check) I was really upset and told her in which area I had gotten them and that their were more of the same in the rack for that price. I also told her the the other customers were going to get upset if they also didn’t get them for the price stated on the tag, she didn’t seem to care all she said was maybe they could help you on the other side. I was in a hurry or I would have aske for a manager to speak to. This has never happen to me the ladies alway charged me on what the tag is priced. My only question is what is your policy on items priced , this was on the clearance racks.
Hello, I loved the buttons. My grandchildren will love them too! The promotion did get me into the store, more than I have been in, for a while. The numbers were a little hard to read, but I have a magnifying glass that works great. Some of the captcha words were hard to figure out as well. But I did win a couple of coupons. Thanks ! I did get several buttons that were invalid. Not sure how that happened, but that was disappointing. All in all, I would definitely do this again.
I have been a customer of jcpenney’s for many years but I have never in my life had bad customer service as yesterday. Had an appointment for pictures and there was no greetings and it took the person 20 minutes to even speak.
The appointment was later as in 40 minutes so if the appointments are not going to be on time you shouldn’t schedule them the way you do.
The first time I had an appointment at Cielo Vista Mall I left because of the same situation. I had been taking pictures at Jcpenney off Joe battle and the service is always on time. Cielo Vista Mall need better customer service.
I had 2 buttons that was a winner of $10, when this promotion started. It stated that I will recd my $10 in 48 hours. I didn’t recd it and called customer service and they took info and said, someone will contact me and that they were mailing out my 2 $10 winners. Well, that was a month ago and no one has contact me. Then I called again and today.
So, my question is when will I recd my 2 $10 certificate from the buttons promotions? I was in jcp before Christmas and the sales lady ask me to do the survey, and I told her this will not be a good idea because I don’t have good things to say about jcp right now. When this was my favorite shopping store that I thought stood by their word.
I’m in college and recently did a paper on jcp and their falling prices and how people don’t like the fact that Ellen is the spokeperson. I was for Ellen as spokesperson and I was saying I hope jcp pull out of this mess and don’t shut down. Now having second thoughts.
Someone please contact me or email my certificate totaling $20.00.
I recently have entered 6 buttons and i have gotten emails back that I have won three. so i claimed them. I got one back and the next day the other. But after more than 48 hours i have not gotten the third one back. We do not have internet so i am relying on my family members to let me come over and get on there computers. These are the six buttons i entered. mesxrmp pjeuvnv wvwyju2 afag4dz cbjasgm and zhnhm2p I do not remember which ones were which so i gave them all to you to verify i lost three and won three. I have been able to print out two of the three coupons, and i would really appreciate it if i could get that third one before the 31. Thank you.
Hello I had received four button during your little button rewards game. these are the codes I entered tt2dwkn, uwt3htg, mvyffqn, za4y5n3 one of these button was a winner of a $10 dollar gift card not sure which one, but I never received the card. it stated i would receive it in the mail. I am sure if you pull up my member credit card you will see that i am a avid shopper at JCP and have payed my bills. I am not sure why I did not get my gift card, but I feel if your are going to advertise a game to help increase sales you should honor it. So I would like to know what happened and how long will it be before I get my gift card.
I had purchased some pants from the Battlefield Mall Penneys store and decided to get a couple more pairs in other colors. I called the store to see if they had them in my size. The lady was gone a long time and came back to say they only had a white pair in my size which wasn’t what I wanted. I called again later and got a saleswoman that found the pants I wanted in the color and size and said she would hold them for me until the next day. I then went to the store the next day and when I went to the register I was told to go to, they were unable to find any record of the hold and casually brushed me off saying they were probably put back on the rack. I checked and they were not there. I now find that they are a discontinued brand “made for life” that is not online!!!
Very unhappy customer that will probably never shop at JCP again………
We do (did) a lot of shopping at J C Penney’s, have for many years. The button contest was awful, half of the buttons I received didn’t work. I agree with everyone else, the ones that didn’t work were probably winners. My family and I called the headquarters in Dallas, TX and they said they didn’t care what we thought on the buttons. They said it was a third party that was handling that and the lady told me “Here’s an email address write them and tell them why you don’t like it”. So I took the e-mail down and looked it up and all you get to do is write a complaint. Good luck you will never hear from anyone. I was shocked at the main office in Dallas….I guess, but not really because those people in Dallas think they are something and they run the whole world. It has really changed my mind about shopping there ever again. I like Dillard’s and Macy’s and I think they will get my business from now on.
On Dec. 14, I returned a product to JCP in Provo, Utah. It was not a very user-friendly product, and I planned to return it and then immediately purchase a different product of the same price. When I initially bought this curling iron, I used one of the gift certificates I’d won as part of the Black Friday pins. (I should note that I was disappointed to get pins instead of the snow globes that I’ve been collecting for years.) When I returned the curling iron, I figured I would get some sort of credit for the gift certificate. I did not. I didn’t expect the cash back, but I thought I would still be able to use that. Because I didn’t get that credit, I did not purchase the other item I was planning to; I went to another store. I really don’t understand this policy. The store lost a sale because of it. I told the clerks that I was planning to buy a replacement product in the store right then, but the policy was that the gift certificate was gone. I could not even use that credit on another product in the store. This seems like really bad business to me.
After working a hard shift and dealing with a lot of customers a lot of us employees have to close and organize every hanger and cloths a special way that no customer really cares about. I’m really complaining about not getting out at the time we are scheduled too. For example we are scheduled an hour after close and the managers have us stay for 4-7 hours more and expect some of us to open the next day. We and a lot of employees have a life and are tiered of staying later than we are schealed to, a lot of us go to school and have a family to be with.The “L.O.D” name Matthew makes us stay 5-6 hours after close and never helps us, he just walks around and complains. Must be nice to have his position and do nothing. The jcpenny store I’m complaing for is located in Conorado mall in Albuquerque new Mexico.
I experienced rude service today at JCPenney’s. I am normally a big fan of JCP. I am a female by birth but I almost always shop in the “men’s” department because I am asexual and I do not identify as being a woman. I selected some shirts that I wanted to try on and went into the only dressing room on the entire floor. (The top floor is “women’s” and the bottom floor is “men’s.”) When I came out of the dressing room, an older blonde employee confronted me and said to me, “Don’t you know that this is the MEN’S dressing room?” I was stunned. I didn’t say anything. I always shop at JCP’s “men’s” section and no one has ever confronted me rudely and judged me for this. It is clear that that employee thought I should be shopping in women’s section, and made her own judgment. I do not understand this behavior. I thought that JCPenney of all stores would be more understanding, especially with their promotion of gay rights as well as their support of Ellen Degeneres, an openly gay individual, as official spokesperson of JCP. If they want me to fit society’s gender binary, then they should at least put more than one dressing room on each floor. OR better yet, make the dressing rooms GENDER NEUTRAL. Our JCP is huge and it would be ridiculous for me to walk through “men’s” to housewares, then to the escalator, then through “women’s” just to use the “appropriate” dressing room for my appearance. Then, oops, wrong size, have to go back downstairs, through housewares, through “men’s” for another size. JCPenney, you should help your employees learn to be a little more tolerant.
Has Ron Johnson no passion for the customer who has shopped at jc penneys for over 35 years to get my support hose that was the best ever. I”ve tried other brands but they are not the same. Now you have to go on line and pay for the shipping and handling when we were able to get this item in the store. Has his mom died and he has no compasion for other mothers or daughters who need this item for health reasons. I don’t need to know that a coffee bar in the middle of the store is better than buying what I have always counted on for my health and comfort. I have never gone to this length to get this product back on the shelf. I have read other womens reaction to the same problem and nothing seems to work. WHAT is wrong here. Can the stock holders quit giving this ron johnson so much leeway. I’m sick over this please help us out here. I know this will go no where but atleast I’m trying. Giving him millions has given him no passion for the customer who cared about your store.
Have feedback for J.C. Penney?
Thanks for your feedback!
Sorry. Please try again later!