J.C. Penney Complaints Continued... (Page 3)

365+ reviews added so far. Upset? Call J.C. Penney corporate:
60

As a credit card holder of Penny's for fifty something years I believe I qualify to make this complaint. Your Black Friday add carried Cooks appliances for $8.00 but very few people had a chance to purchase them as some peopel hoarded them. The thing about this that makes me so mad is a lot of these people turn around and sell these products for more money and make a profit while the rest of us do not even get a chane to purchase even one.

If you really want to keep regular customers I have several suggestions that would greatly help.
1. You could send coupons out to people with credit cards to purchase several at the great price.
2. You could only put a certain number out for sale each day giving more peopel a chance to purchase one.
3. You could limit the number one person can buy at a time.

I hated it whenyou did away with your catalog so I have not been doing much shoping anymore at your store,I use to do all my shopping at Pennys. I do not like standing around forever waiting to get help when trying to look for semi sheer curtains. I finally give up and either go else where or go home.

Now this latest fiasco with the Black Friday sales hs really turned people against the Penny store. Ipersonally do very litttle shopping in our Pennys store in Valley View Mall La Crosse, Wisconsin and this latest fiasco with the special COOKs appliances has really angered me. Don't be surprised to see a lot of previous customers quit shopping in you store. Your new advertising and promotion SUCKS.

60

I am writing today because I am beyond frustrated. Last week I placed a catalog order for a bedspread, blanket, pillow shams and drapery. On Tuesday of this week I got a phone call telling me my order was in. On my lunch hour I went down to JC Penny's to pick up my order. Apparently the more catalog order area has been discontinued, so as you know we are to go to any cashier. Sandy in the women’s area waited on me, I told her I needed to pick up a catalog order, she radioed someone and 10 minutes later they showed up. She took the slip that Sandy gave her and disappeared for another 15 minutes; coming back with only the drapes. I was then informed that the rest of my order would be on Friday. I asked why I was even called if the entire order was not it; there was no answer except an apology. I figured JC Penny doesn’t care about wasted time on my part so why would they tell me? Sandy rang up the drapes as well as everything else.

I told her that I did not receive all my order, therefore the sales receipt was incorrect. We went back and forth, Sandy was very nice but was apparently not trained to do catalog orders. I insisted that I was not signing because clearly the sales receipt showed that I received everything. She then called Janice over (apparently a catalog order expert) Janice then insisted to me that the sales order was correct, even though it clearly showed all 4 items on it. At this point another manager showed up and said it was correct and then Mark (I assume another sales person) chimed in telling me it was correct and my order would be in on Friday. I implored them to listen to me, I knew this sales receipt was incorrect, but 4 different JC Penny associates insisted it was correct. I told them that I would be back on Friday and I guaranteed them that as far as JC Penny's was concerned there would be no order coming in on Friday because as far a JC Penny's was concerned my order was delivered.

I was assured over and over that I was wrong, and by that time with quite a bit of exasperation that the order would still be coming in. Jump forward to Friday, I go in to the store on Friday, what do you suppose happened? You got it, no order. Why? because as far as JC Penny was concerned the order had been delivered. I really, really, tried to stay calm. I had Sandy who waited on me on Tuesday and was a witness to the entire fiasco call management. A really nice woman named Alicia came over. I again explained the situation. She took my receipt and disappeared. When she came back she said "you are correct, the order is not coming because we show it was delivered". I asked Alicia to talk to Sandy so that she could confirm what I was saying was correct; which she did. I now have company coming and no merchandise to finish the room.

To tell you I am frustrated is an understatement. I worked in retail management for years and I know this all comes down to lack of training on all levels. JC Penny decided to get rid of the catalog department to save money and just throws out the responsibility of it to untrained sales people. Shame on all of you at JC Penney's corporate offices. Customer service is the one thing that will keep companies thriving and JC Penny’s you have failed miserably. Alicia informed me that she would call me when they tracked down the order. Because I had already surpassed my lunch hour I conceded and left. At 2:30 pm Alicia called back to tell me that the order was not found and she would credit me for the merchandise; except for the drapes that I would need to make another trip in for to return. Again I say Shame on you; of course Mark (sales person) pointed out to me on Tuesday “JC Penny’s has been around for 110 years we will be open for another 110”. I am but one customer so I am sure the loss of my patronage won’t be missed, but I was a really good customer and for that alone you should think twice about making sure your people are trained.

40

I was shopping Friday in your Silverdale store for a purse. I was looking in the clearence sign areas. $15.00 and up I found a purse in this area but when I check cost it came up regular prise. When ask about it, the comment was some one must of put it there. I showed her that the area had 15 or more of purses with same name brand and only some marked . Her responce sorry someone must of put sign here and took the sign away.

Moving the 10 0r 11 that did have a mark down on it and put with another section that had a sign .. I work retail and if that was a mistake you can move it but you should offer the price that the customer found. Then I went in the jewlery area( not the expencive area) I saw a table and it said $12.00 not $12.00 and up. I pick a pair of earrings I like but those to came up $24.00.

I mention to a sales person and same responce , some one must of put them there. I showed her the table and that the sign did not have and up on it. All the earrings the same as I picked ou and others also were marked wrong. she to changed the sign over and said the stock people didn't put the right side up. There again that is miss lesding .

I fill you must not train your stock people or sales person correctly. When I worked retail if you made a mistake you should give that customer the price and then change it correctly. I am not thrilled with your new policeys.

20

I went to the JC Penney store at the Westroads in Omaha, Nebraska on Saturday October 13 around 5:00 pm. I selected a pair of shoes to purchase. The only person at the register was helping another customer with many articles of clothing. I looked toward the men's department, saw a man folding clothes at the register. I went over to him. He called for help to check me out. I waited. Another employee came over he said he couldn't help me because he was helping another customer and also had to help someone who was on hold. Clark, the man at the register, called again. No one came again. I waited for the third call. No one came. He finally said "Someone will come eventually." I waited some more. I finally gave up and started walking away. Clark continued to fold his clothes. When I was about 30 feet away, he called for me and asked me if I still wanted the shoes. I asked him if someone was there to check me out. He said no, he wanted me to put them back. Now I left embarrassed. Penneys lost a sale and a customer.

40

I visited JCP store # 1960 for purchase check out at terminal 261, transaction # 8850, date 12/08/2012, time 06:57 PM, the associate who handled the transaction her Id was 0231. I had a 20% voucher that did not state that it cannot be combined with a gist card. The associate was rude and discourteous throughout the transaction.

The other associate at that terminal advised her to try it out if the system would allow using the two together. And we understand if the system did not allow BUT fortunately the system accepted it and we did see the final price due but somehow when the receipt printed out we realized that the associate voided the 20% discount without letting us know. My point is that this is cheating the customers and we don’t expect this at JCP at least.

I was sad and furious at the behavior of this associate. Moreover she refused to give us the prize button after the purchase and behaved inappropriately. I would appreciate if JCP takes appropriate action for this incidence.

60

I've been a decades long customer, always paid my bills on time and kept a low balance. JC Penny has been my go to when I needed a shower or wedding gift, school clothes, Christmas gifts, etc. All that comes to an end today. I probably owe them around $50. and when the next bill comes in, they get the $50. plus the cut up card.

I have used the salon at Pennys for 20+ years. Today I called for an appointment and was told that I had failed to make my last appointment and that my business was no longer wanted (IN THOSE WORDS). There was no question about why after all these years I might have missed the appointment, just this terse statement. I would never have intentionally missed the appointment, but that's really not the point. In these times you'd think that a company might want to keep their clients, not run them off. Oh well, beauty shops are nearly as plentiful as convenience stores. Their loss not mine.

I tried to call the store manager or customer rep. at this store, but you can't really talk to anyone. Try their automated phones. You can get the shoe dept. or the photographer, but no management of any kind.

20

So not only did it take you five months and four different cribs and dressers before I finally got one but when your delivery guys brought it to my house they tracked mud all over my brand new carpet. When I called someone I never heard back from you guys. This is ridiculous and I am extremely upset.

20

I made a purchase for two tool boxes from JCP. A few weeks went by and I never received them. I called and spoke with their online purchase department. I was told that my purchase was delivered to another state and they would fix the problem. A week went by and I did a follow-up call. I was then told that it was delivered to the local JCP store by mistake. I tried to get a refund. Hours and weeks later, I was unable to do get a refund from them.

The level of unprofessionalism and care for their customers was unbelievable. Each time I called, I was on the phone for nearly 2 hours. Their online customer care representatives speak little English and are located overseas. I felt like I was part of a Saturday Night Live comedy prank, where I was the victim. They kept me on the phone and avoided any attempt to help me. I asked to speak with a supervisor many times but the ladies who helped me refused and they kept giggling. It was very obvious they were helping me and playing around with co-workers at the same time.

Luckily for them, I remained calm as my purchase with them was work related using a work credit card. The business I worked for was a law enforcement agency. I passed the issue on to another co-worker to handle and she experienced the same exact problems. Her attempts went on for two weeks.

The issue was never resolved. The purchase was approximately $40 and the cost it took two employees to try to resolve the issue with JCP was nearly $1000.

I understand businesses try to save money, but a large corporation such as JCP should have better oversight to ensure their customers are decent customer service. In my experience with JCP, I will never make another purchase with them again.

A few months later, I overheard my supervisor sharing her weekend experience with JCP and how frustrated she was with them. She had purchased a lawn mower from JCP. She said she was on the phone with their customer service people for over two hours and was also unable to resolve her issues.

60

I was in the window coverings department today in the JCPenny in Modesto, Ca. and I was completely appauled at the working conditions that your employee had to endure to give me an estimate on a window covering. The computer monitor is embedded in a big table, which cannot be moved at all, and the keyboard that she used to type the information on is about 6 or 7 inches lower which forced her to do the task in a bent over position, straining her back. REALLY? She had no chair to sit and I'm sure it was very uncomfortable, especially for 8 hours. Please reconsider her welfare and give her better working conditions.
Also, I was so dissappointed in the changes your company has made to your furniture department. There is really no choices in furniture anymore. J C Penney in Modesto used to have a really nice furniture dept. with lots of options and choices. So dissappointing.

20

I have won four times in your button promotion. One was just tonight so not enough time yet to see if it is messed up too but out of my wins I have only received one certificate to use. I never received a $5.00 and a $10.00 winning certificate.

Dear Jcpenney employees, I am not happy because my friend purchased two bras from your store in Westfield Gallaria, Roseville, and the cashier forgot to take off the tag or whatever you call it that cannot be removed by customers. I lives in Rocklin, which is some ways from the Gallaria.

My husband and myself have shopped at the JcPennys store in the destiny mall in syracuse ny for several weeks and recieving buttons 2 each to enter on line. We have had over 30 buttons come back saying this code was already used .we are extremely upset as you should be that the only explaination for this is that the employess are taking the buttons ,setting up numerous e-mail accounts and recieving rewards that are ment for paying customers.

In my hometown cortland ny,about 1/2 hour away from syracuse 1 out of 6 buttons were a winner,and NOT 1 ever came back as code already used. I am beyond upset at the thought of these employees are ripping off Jcp ,and that they are so good at hiding things no one will ever find out. It is obvious that their jobs arnt that important after all to them.Hopefully there can be a solution to this problem ,thank you.

And I have to go back just to get them removed. I understand that Holidays are very busy and this kind of things happen more. But it is really inconvenient to the customers and it does no good to your reputation, right?

I am sure I completed each stage as directed. I did receive one $10.00 certificate and tonight I won another $10.00 and was told I would receive the certificate within 48 hours. I hope it works this time. Can I still get the certificates I won?

I received two jcp buttons that said codes were already used.

  • 4w2nfyv
  • frahq3n

I received them from the Eastern Hill Mall Williamsville New York. Also was told I could only receive one button for two different purchases. I shopped at JCP today Blvd Mall Store and was told store was all out of buttons.

Won a 10.00 certificate. Ever time I tried to claim and print certificate out it said the certificate would be sent to me through e-mail but never received it. I tried retrieving certificate several different times with the same result. Also two of the buttons I received from the store had already been entered by someone else.

Finally when I last tried the e-mail telling me I had won disappeared completely. Didn't get a thing. Believe that Pennys should honor what they say they will. Have been a loyal customer for more than 40 years.

40

I have been a JCP customer for years. Enjoyed and purchased merchandise often. My local store which is one of the originals is one I enjoyed shopping in even though it didn't seem it could provide everything due to it's size. It's had some ups and downs in merchandising my needs, but when I visited there a few weeks ago I was pleasd to see how tiddy the racks looked and DISMAYED to discover the lack of merchandising for what I believe to fit our area. Pendleton has virtually not department stores save Walmart for clothing etc. now even JCP doesn't provide even a little of what I ight be looking for on a shopping trip. Don't get me wrong, the employees are excellent.

The store no longer has what I want. When I asked if you carried plus size clothes, I was told no but they could order it for me. I can order that myself. I don't generally shop for clothes online - very few things for that matter. Here's the Christmas season on us and I'll have to drive 75 miles to shop at a JCP store that might have what I'm looking for. Sad, but I don't think the store will make it on it's current marketing plans. Maybe you should become a BIGGER (not smaller) store in Pendleton and buy the now vacant Bank of America Building. For sure Pendleton could use a nice big department store. Anyway, I'm sorely disappointed in the Pendleton's store's direction.

60

I ordered a pendant on the 27th of November, and today on the 12th of December they sent me an email saying my pendant was no longer available because the manufacturer no longer had the piece. I just think it's a joke that they had to wait two weeks to inform me about a piece they no longer had, I spent some time looking over the internet and found that many people are having the same problems. I'm furious because this was something I picked out for my girlfriend and bypassed any other website to do a purchase. Now I'm probably going to have pay extra for a piece of jewelry and rush delivery so it doesn't get lost in the Christmas shipping. Jcpenney is a pathetic company and has no respect for their customers, and they seem to not care.

20

On October 9, 2012 at approximately 1:00pm I visited your Victorville location. I was purchasing a pair of jeans and was helped by a lady named Cynthia (great customer service from her). Not realizing that I was paying with cash and a gift card she swiped my gift card and asked for my credit card, I explained I didn't have it and was paying cash she said she would help me at the register as she couldn't take cash with the hand held computer. The gift card wouldn't work at the new computer and the manager that came over to help was RUDE. He wouldn't look at me, he was rude to Cynthia and he has NO customer service skills. She asked if he could just issue another gift card to complete the transaction and he huffed off.

About 10 minutes later a female manager stomped up and handed me another gift card & without even saying a word she turned and stomped off. Cynthia kept apologizing over and over throughout the entire 45 minutes I was trying to pay. I was so mad that I said cancel the order and was going to leave. At that time the first male manager calls Cynthia and says "get the gift card back" I heard him because I was still standing there. I've been a very loyal customer for over 45 years. I'm not sure I will ever return to another JC Penney again. I cannot believe the way the management treats not only the customers but the employees at the Victorville location.

20

I have bought most of my dress clothing at J.C.P. for years but the new direction your company has taken has taken me elsewhere. Today I received an offer from JCP to receive cash rewards for qualifying purchases but I won't be buying from JCP because when you decided to get into the culture war by hiring Ellen Degeneres and by advertising with controversial and offensive ads, I decided to take my business elsewhere. I contacted you way back when and you never even responded. That's speaks volumes! You had rather lose customers as to stay out of the culture wars. You must know that many, many of your clientele are offended at your new marketing strategies. It amazes me that you would offend the masses to cater to the minorities. That is not inclusiveness. That is business suicide! Anyway, I wanted to try one more time because I really liked JCP mens clothing but I can live without it rather than be offended by your in your face marketing strategies.

20

Lost my favorite sunglasses that I purchased from jcpenney (Dyersburg TN). Went in store to purchase another pair and was told they pulled the display because it was a seasonal item. Whats up with that? The sun shines most days in Tennessee and I need sunglasses year round! Anyway I did purchase a pair at a totally different store. Problem is they need to keep that rack in the store year round!!!!!!!!!!!!!!! It does not take up that much space!

60

There is the one person at Jcpenney in Panama City Fl that really left a bad taste in my mouth. Her name is Tammy with red hair and she is a true witch. She spoke down to me like I was nothing about my reward coupon and she said her smart comments in front of other peoples as if she was trying to set me straight. How dare you Jcpenney for allowing employees to treat no longer a valuable customer in such a way.

40

I am so upset with J.C,Penny's. They stopped giving to their customers.Then they give everything to Ellen Degeneres. to give to every one in her audience .They have given thousands for her to give away and.I think they should realize no one buys anything I have not bought anything or have my friends, because.Their customers deserve extras,not strangers.Why do they give it all to Ellen.It is not right.I think this is terrible. Thank You Marlene Strauss

20

I was very disappointed to hear that you no longer sell Cabin Creek pants for women. I have always bought these pants. I am a teacher and the pants were classy and wore great. Please bring them back to the catalogue to be purchased. I can not find any pants that fit me like the Cabin Creek. I know you have received complaints on this item, but I do not know why you have ignored your customers. I only buy a few items from JC Penny, but I buy a number of items for my grandchildren.

I now do not have a reason to visit your store because what brought me into JC Penny is gone. So, I will take my business elsewhere. It took me a few years to locate the Cabin Creek pants, but I have been wearing them for over 10 years --I bought around 2o pants a year in a variety of colors --I only have a few wearable ones left--do not know what I am going to do without these pants--I have tried other brands but they are too long or too big---just very dissatisfied with JC Penny.

20

I have been waiting for 2 weeks for my new glasses and was told they would call me when the glasses came into the store. I had to call them long distance to inquire where were my glasses. The person who answered the phone said that they were in a box and had not got around to calling their customers. I have been without glasses for 2 weeks. I have a business and am very unhappy with your customer service in the optical department. My neighbor also ordered glasses the same day because her glasses were broken and has been waiting for a call. I was told that her glasses were in the same box and that they had not tried to call her yet too. My neighbor works on Saturday's and Mondays so we can't come get the glasses till tuesday. I have no idea how long the glasses were sitting at the optical department. If they would have called we could have come to the store and picked up our glasses on Friday the 28th of Sept. I will not recommend your optical department with its poor customer service.

60

Hi i was in jcpenny 2 days ago in alma mi took my step daughter school cloths shopping they wouldnt let me use my husbands card but 2 weeks before that i used it to get my other daughters cloths with no problems same store in alma mi and used it at all the other stores
I know its stoe policy not to let other people use there jcpenny card if there names not on it we know that and my husband works soooo many more hours like 80 a week to call the number and put my name on it but. Legal by law i owen half of what my husband has even his cards already talked to local police i use his cards all the time with no problems at all just the jcpenny sotre in alma i even showed the lady my marrige licence and couldnt use it my husband has been a costomer for 6 years but he did say that after all the stuff we bought there your company does that including haaving my wedding regitry there last year so we are done with jcpenny after we pay the card its being canceled the lady was rude about it after i swipped the card she wanted to see it and i didnt realize that that was just so she could tell me i couldnt use it and also had the nerve to complain cause it wasnt signed on the back it hadent been. Signed for 6 years lots of people do that and yes i did argue with them i was so mad after spending 130 dollars one one kid and we have 3 so we spent 300 on all that lady should be fired i am his wife and will never use that store again and neither will my husband i hope someone does something cause ill put bad reviews up all over thanks julie spindler

60

OrI recently was at my local JC Penney store and surprised to see so few associates working there. If your new way of doing things was eliminating jobs that is sad. There was only one cashier on the entire floor. I must say the woman went out of her way to help me but what does your new way of running the company have todo with helping the economy. I really like Ellen and good pick for spokes person but she is for helping people not eliminating jobs and further hurting our economy. Also the merchandise we all loved appears to be disappearing. Very sad for a company that has been part of the USA for so long. You really need to get in touch with the average consumer and ask for advise.

60

I rarely bother with these contests but thought I'd give this one a shot - entering the codes for the two buttons I received when making a purchase at JC Penney's last week. The print on the back of the buttons is so ridiculously small, I struggled to read them. And I'm relatively young with decent eyesight!

I then went through 6 or 7 attempts at the Captcha entries which were ridiculously difficult to interpret. Finally got kicked off and told that one can only enter a limited number of buttons a day. I never actually accomplished entering one!!! Ugh. Great - I see the Captcha box at the end of this complaint so I'm guessing this won't ever go through either.

What's the deal with the buttons?? I only got two, then wasted my time on the internet to find out the I'm not a winner! There's nothing about that that makes me want to go back and shop for more just to have the same disappointment of losing again. What was wrong with doing the survey and getting a percentage of next purchase? At least we were guaranteed savings. Change isn't always good...

40

I purchased 2 shirts on 11/23/2012 and received 2 buttons and instructions to submit the numbers to enter a rewards contest. The 2 numbers were awgfz3x and 4pjb4xc and I entered both numbere and for one number it said that i would get a 5 dollar coupond and the other said that i would receive a 10 dollar coupon. I receive a email with the 5 dollar coupon and still have not received the 10 dollar coupon. Please advise if your are going to honor you email responses.

Neil Conner

20

I got up early and waited in line on Black Friday to get the appliances advertised in the Black Friday ad. The appliances were the "doorbuster item". I was excited because I knew it would be worth it and I was there early enough that there was no way they would be sold out. I planned on getting some clothes on sale as well AFTER I got my appliance and put them in the car (my main objective was to get a waffle iron, griddle, toaster and coffee maker). At exactly 6 am they let us in and I raced around the store trying to find them.

I found an associate and asked her where they were. She replied "We didn't get any. Only the big stores received appliances". I was so mad I left without even looking at the clothes. In fact, I am so mad I will no longer shop there, although I have been a faithful JC Penney customer for a while. I think the ad should have specified that not all stores would receive these items. The Yankton, SD store I was at should have, at the very least, put a sign up letting everyone know that these items would not be available. At least then I would not have wasted my time standing in line. I think it was an intentional fraudulent ad. They may have gotten me there with those tactics but they lost a customer by doing it.

40

I purchased a set of polyester/cotton sheets with 4 pillocases in king size from a JCPenney outlet store. I did not have a receipt but think that the sheets were approximately 6 months old. I have sheets in my home currently that are 20 years old that do not look as bad as the ones I am compaining about. My husband has a beard and I assume that is the reason that the pillowcases look shredded! There are also multiple catches on the sheets themselves. I believe that the sheets are defective, but I did not get any satisfaction from the outlet store nor the regular store. I think compensation is needed in the form of a coupon for a set of king sized sheets !!! Thank you in advance for resolution of my problem.

60

Ordered 6 new towels and wash cloths, received a call merchandise was in, upon arrival to pick it up, I was given 12 washcloths and no towels, the rest backordered, when they looked at the backorder there were another 12 wash cloths and no towels, the system had changed the order to wash cloths only. Ordered Royal Velvet towels and was receiving JCP Home, talked to the manager and she went into the system and cancelled the remaining wash cloths and I returned the 12 there. Purchased towels and wash cloths at the store, 21 weeks later, received phone call stating my merchandise had arrived, the 12 wash cloths that was cancelled.

60

Their slogan is "fair and square" but it is far from that. During Christmas I bought a shirt at JCP and on the tag it said $12. But as I get home and remove the tag underneath the sticker it had the original price which said $10. I thought nothing of it, maybe it was a mistake. However, today I went in and i remembered this. As I was picking out things I decided to remove their "fair and square" tag and every single item price was higher than the original. Matter fact, one bracelet was marked at $22 and the original hidden price was $14! I approached one of the employees and asked for a manager, she said the manager was busy and that they could not change the price because the top price was the correct one. I asked her how could that be possible to be over charging people for merchandise and she just said that that was the new management "up sairs" whatever that means. I personally think this is a rip off. And this certainly does not feel fair and square and needs to be changed!

40

Dear Customer Service, I have owned my vehicle for 37 years, in 1979 I purchased a J.C. Penny lifetime Battery guarantee for it. Over the years I have replaced it with no problems, today I have to report that the manager in the Jensen Beach Florida refused to honor it even though I have my original paperwork. I was told by Beth the assistant manager that the store Manager Lisa Escalante said there was no question that the paperwork was legitimate, or any other reason to deny it, but this manager said no they would not honor it for a new battery.

What Beth said the manager would offer was what I paid originally for the lifetime guarantee, but that amount would not pay for a new battery at today's price, and I would no longer have a guarantee, and that is not what I paid for, what I did pay for in 1979 was a lifetime guarantee. I proved to them that I had the original paperwork, and this years vehicle registration, that was all that was ever required.

The battery my vehicle needs is a model 27-F and even though this J.C Penny does not have an auto department anymore, in the past the previous J.C. Penny manager Mr. Bradley would approve a purchase of a new battery at the nearby Sears store, I would take that approval letter he wrote for me and go to that Sears store and get a new battery with no problem, plus I would retain my Lifetime guarantee, and that is exactly what I wanted today but was denied. This manager would not accept that even though I have his business card and signature on it, to me this is very unreasonable. Please contact that Jensen Beach Fl store manager Lisa Escalante and ask her to call me so I can get this battery installed, I will appreciate that very much. 

60

We went to JCP Portrait studio at Greentree Mall on Wednesday, November 21st 2012 to get a family portrait. Our appointment was shcheduled at 7:50 p.m., had to make a late appointment because my husband works late. We have 7 kids, so it took some time to get some good portraits....needless to say, we were there for quite awhile. As we were trying to wrap things up, out of the blue a JCP sales associate from the mens clothing walked over and asked if we were about done? To my disbelief, I asked hime if there was a problem, He replied by saying "Yes there is a problem when you're still here 50 minutes after the store closed at 9 p.m. and I'd like for you to leave, so I can lock the doors and get home." He then stomped off. The 2 ladies who worked at the portrait studio were appalled and of course, as a paying customer getting ready to spend over $200, so was I!!!! We were still trying to get things wrapped up, so I could pay and everyone could go home but having trouble getting a 25% off coupon to go through.....about 15 minutes after the sales associate left, a sales manager walked up with her keys jangeling and arms crossed walked up and gave us the "Look of death." One of the ladies at the portrait studio, looked up at her and said "We are almost done!!!!"
Overall, I had a great experience with the Portrait Studio and the 2 ladies who worked there, who had been there since 9 a.m. and had a reason to be tired but were very professional.....I will be returning to the prtrait studio but I won't be shopping at JC Penny ever again!!!!!!

Angie

20

I am very upset as unable to purchase Underscore Nylon Brief with lace waist in size 5. Only find information available for this product is in larger sizes - why not in size 5???

Please let me know the website for this product in size 5 as only available online at JC Penneys. They must be available for purchase someplace!! Clearance, etc, This is the only brand of underwear that I'm able to wear so information would be most appreciated.if can buy this product!!

Thank you so much for taking the time to read my request. Kathie Poechmann, 1085 1st Ave So, Okanogan, Wash. 98840, phone # 509-422-1637.

20

I went to JCPenney Optical for an eye exam. When I asked for my PD measurements (pupillary distance), they claimed it was information that they don't give to their clients. The reason? They would rather you spend over inflated money on their glasses and frames rather then go online to get glasses at a much much more reasonable price. From the moment that JCPenney realized that I was going to get my glasses on line rather then purchase a pair of their over priced glasses, they treated me like a smelly bum who just walked in off the street.

If you want your PD, I suggest going to WalMart Optical where they will have no problem giving you your PD, with a dis-claimer that they are not responsible if you decide to order glasses on line. In fact I found their prices and service much more reasonable and friendly. You may decide to order an extra pair or two from WalMart who's prices are slightly more then online.

60

I am so, sorry to bother you I recieved and e-mail saying I won I got excited. I did not read it how to claim I just printed it, and when I went to jcpenney they ask me where the bar code? and I said what do you mean and right then I know I did wrong. I called the customer service and told me what to, but I've got problem which button to inter I have twelve of them.

Should I inter each one of them? Oh! by the way I deleted all that I won because that I don't have to think when I open my e-mail that thinking I won again. I do I two five dollars winner and two ten dollars. I knew that you said I have to claim it in forty eight hours. I kind a did that only I printed it wrong. Would I be able to get all those winner buttons I had? If you tell me that I can't I understand. Thank you very much and I do like this promotion you had, and I do like to go to jcpenney a lot of course I only live about ten minutes away.

Penneys is my store since 1990.

20

How dare JC Penny even request a consumer report on me as to my character, its bad enough that to obtain a job these days you must submitt to a drug test , polygragh test, employment verification, references, and now a consumer report. I can sit my behind on state assistance with food stamps and let people like myself drain the system squeezing out one kid after another while they sell their foodstamps , take in boarders for unclaimed cash and smoke meth or crack all day , but know I am trying to get a second part time job and you want to trace me back to the womb? Here some facts for you I never call in I am always early to work, dressed accordingly for my job the United States has almost put me in the street while your CEO is cleaning up on my back.

All I want is a job to keep my house, if companies like you paid what some of us are worth we wouldnt have consumer issues, and wouldnt be looking for part time jobs to hang on to our houses. Your consumer report wont tell you Ive been in customer service for 25 years that Ive received awards and letters as to how good I am, its not going to tell you that Im to proud to borrow money to keep my head afloat and that I chose to look for a part time job its not going to tell you. Ive been out of work for almost a year and just now getting back on my feet at a minium wage job, it wont tell you during that year i lived in the street.

20

The Friday after Thanksgiving I went shopping in your JCP store in Wilkesboro, NC. I recieved a button with a code on it. I was told to go online and enter the code to recieve my free gift. When I did that I entered the code on the button. The next page that showed up was showing a choice between 4 different items. I chose the necklace that was choice one. It said I had to pay for the shipping . Which was $5.99. I recieved the necklace in about a 10 days. After that I recieved another necklace in the mail in an envelope without a packing slip. I went to the mailbox and opened my credit card bill and noticed that this company BFB*MIU MILANO had charged my credit card $49.00 for another necklace the one I recieved without a packing slip and had not ordered. When I called the number 1-855-213-5985 they told me I was on autoship every 30 days they would be sending me a new necklace. And would continue to charge my credit card for the items that I was not ordering and did not want. They said I would have to send the company an email. when I tried to go to the website it did not have a web page, it just kept popping up that, this page was not a valid page. Then I kept seeing where numerous people had a complaint book going on this company. Due to the fact they were being charged on their credit cards as well and had not ordered any of the items. The cancellation number I was given in 1-333-143. I sent the company an email when I finally found on which was support@miumilano.com I have yet to hear back form them. Their address is 1200 S. Brand Blvd. Ste. 154 , Glendale , CA 91204. I in return notified the manager at our Wilkesboro, NC JCP store. She had informed that she had no idea this was going on. I gave her the information that my credit card company gave me. She went online and looked it up while she was on the phone with me. She was in shock, had no idea what had happened. She called me back later on that same afternoon and asked me to go to JCP complaints and to file my complaint on what had happened. I love shopping at JCP stores but I will now become more hesitant about your promotions due to this incident. Thank you for all your help.

40

On Dec 6 I went to JC Penneys (Orange Park , FL) I went in to have a hair carmelize and a trim. I have very short hair not even sholder length. When I was done Bonnie the stylist told the cashier Chistian that it was $180.00. At that time I was to stunned to question it. I later called the manager Cindy and she said "no it should be between 115 and 125. I asked her to hold my check and I would be back. I went back the Monday after that to write the correct check. I asked the cashier to I get any future discounts because of the twenty dollars worth of gas I used to come back. She said no your caramilzing would have been $140.00. They need to get together and figure out the price and stick with it. I have been a custmer for over seven years but I dont think I will be using them anymore.

60

I waited in line 40 minutes and then waited another 40 minutes for the saleswoman to tell me the necklace and earrings advertised in your Black Friday ad weren't even there and not in any store. She tried to sell me something that was quite under par from your ad. I felt that I was a victim of false advertising! This was at the Westfield Shopping Center in Meriden, Ct. It was only a $70 sale item, but why would you advertise something that you didn't even have to sell? To get people in the store and sell them something more expensive? I feel cheated. I only have so much money due to my wife awaiting a disability hearing. She is very sick and I wanted to get her something to make her smile!

William Lafleur

40

I placed an order on 11/23/12 with jcp on line and was told that the order would be to me in 4 to 7 business days. When I called to check on my order on 12/02/12 oi was told that there was a hold on my credit card. i did not understand why because my credit card is just find. then i was told that's just they way that jcp do things. part of that order i need today. if i was told that you were going to hold my card i could have done business with someone eles. i feel that you should be honest with your customers when they call and place an order. i was told that my order might go out on monday Decemb er 3, 2012. as you can see it is way over the 4 to 7 days promis to me. i am trying to see if i can get this order from some other source.

60

As I was in the front of the line at JC Penny line this morning on Black Friday, Looking through the window we saw several JC Penny Associates ringing up sales items for themselves before we were allowed in the store. These items were the small applaince items for 8.00 dollars. When we were allowed in the store, most of the 8 dollar items were sold out. Why was this allowed? Don't say it didn't happen because we watched it through the door window. I have been a long standing customer for JC Penny but after this I just don't know if I will shop again in this store.

40

I placed an order on 11/23/12 (2012328510447805) the orderwas to arrive to me in 4 to 7 busineess day. I called to check on the order and was told that something was wrong with my credit card per Annett. Made a call to JCP credit card office to see what was the promble and was told by Ray that there should not be a promble, because I have more then enough to cove the $58.00 purchase. they were not understand ing what was going on. Christian from Milwaukee checeked my order and said it is at the point where it can not be cancel. this is my first and last time of order anything from JCP on line. i took you at your word when you said 4-7 business days. your word is your bound and that's what i was staning on your word. i have been with jcp for years, but i see things in a whole new light. i really do not know when i will get my order per christian.

40

I was shopping in the jewelry department. I asked the sales woman who was talking to two other employees if someone could help me. The older woman came over and I told her I wanted to see the Mother rings that were in a jewelry case on the counter. She told me we don't sell those here and I said well can I at least try them on so I can get an idea of how they look. She says I can't take them out they are usually permanently attached, they are just for show. She proceeded to try to remove one and it did come out and I tried it on. She went on to tell me that I had to order them online. She then noticed that she was being rude so she offered to get my ring size. She brings out this large ring with all the different sizes of rings on it. I tried one and then all of a sudden they all fell on the floor. She says "I knew that was going to happen", she was very irritated. They all fell on my side of the counter and she just stood on the other side of the counter as I picked them up. She tells me " just leave them there", meaning on the counter. I felt very embarrassed and felt I was treated very rudely. All I wanted was to buy a ring. I left the store and bought nothing.

40

My husband had purchased me a Diamond Ring on o8/12/2011 from Jc Penny because my orignal wedding band had broken and he purchased the lifetime service plan on it. It was right after I had my son so it fit perfectly at that time of course. Now that I have lost the weight from having him it is really lose so I took it into the Jc Pennys in Taylor MI in Southland Mall to have it sized because that is where he had bought it from. I walked up to the counter and there was a couple ahead of me so I waited and I there was a women available (it was Saturday 12/15/2012 around 10:45am,glasses,dark short hair in a bob,maybe an Iltain accent and in her 50/60s. I am a little younger in my 30s) I don't know if that is why she kept ignoring me or not she helped older people who walked up to the counter after me and I know she had seen me caused she looked at me a few times! maybe it was because she had seen me holding the ring and paperwork for it and thought I wasn't going to buy something so she wounld get any commisoon out of me I don't know. So finally I said I have been waiting here and I believe I have been here before the last couple of customers (I work in customer service myself so I wasn't rude about it I was trying to get her attention cause I know she had seen me there). She stated to me this lady was here before you! not a hello or well be with you in a moment NOTHING but rudeness. I know we all have bad days but I know what it is like to be busy with customers too esp this time of year. Anyways she said that lady was there earlier and came back a few hrs later. Really because I had just watched her jump from customer to customer and they were just walking up to the counter. Now I really don't even want to go back there to even have it done. I have never had that bad of service there before my mom,husband and son were with me so they seen it to. We just left after that and said forget it. What is the point of purchaseing a lifetime servise plan if all you get when you come in to be serviced you get a nasty attutide and no help what so ever! I don't know if I well be back to this store or not but I would hate to pay someone for something we already payed for. I thought I would bring it to your attention because who knows how many other people have been treated that way to and there is no reason for it. I know my work positon as a CSA I probley would lose my job or be written up by my boss. Thank you for your time please feel free to email me

20

Emporia ks .The management is a joke all the boss just sit on their butt all day or walk around acting like their doing something when their really just talking. They tell us at work that were not allowed to talk unless its about work. Workers are right in front of bosses on their cell phones and don't get in trouble cause their really good friends. They judge their customers right in front of them and act like their better than them.its just a horrible place to work you complain to a boss and she doesn't care cause she's friends with them.

40

Every time I put things in my shopping cart, it only keeps them there for a matter of minutes, and then, with no warning, it kicks them out, so you can't complete the order transaction. If you go to their email section to report the problem you cannot click on the "topic" subject which is a required item to send the email. I called the 800 number and reported it to the rep and she said she would send in the complaint, but that was two days ago and things are still out of wack. I'd have to think with a website running like this, they are losing a lot of money (including mine). My computer seems to be running fine, as I have ordered from other sites with no problems. Thank you for your help.

60

I placed an online (10 items total) order for $201.00 on Nov.30, 2012. I got one item today Dec. 10, 2012. To my astonishment nothing else arrived. I called JCP customer care, they inform me that due to holidays (WHAT!) my order will be late, also some items may have been on back order, of which they did not inform me at the time I was placing my online order. Now because of their uncaring attitude toward their customers my Christmas packages will not arrive to their destinations in time for Christmas. My daughter placed an order (over $200) on Dec. 4, 2012 and recieved it 2 (two) days later. I don't understand the logic of JCP. Maybe they just don't care when they offer free shipping if order over $50. I am so disgusted w/JCP I doubt I will ever darken their doorway again!

60

I have been entering the JCPenney buttons since 2 days after Thanksgiving. I have had 3 buttons with no response at all. In the last 3 days I have had 2 buttons which received the response "this code has been used previously". The first 2 days I entered 2 codes because the website said you could enter 2 codes per day, but I did not get responses for both codes either time.

I have emailed JCPenney. My reply was a form letter that did not address the issues I had raised. I like JCPenney's. I have been honest and played by the rules. I do not think they have done an adequate job administrating this promotion. I feel cheated. In ads and at the store I have been told 1 in 4 buttons is a winner. This has not proven true.

I have received several buttons and have a tremendous trouble with catcha words. I also received a square buttom with code aza23dz and when I tried to enter it, kept getting message "invalid code". You may want to get customers back (I went twice) because I received $10 gift certificates, but it now makes me think, why did I go through all that trouble, and second, can't get a button registered. You may rethink a campaign like this again, very frustrating.

I had enter two buttons on 12/12/12 n got my email stating I won but have not received certificate to print out yet they where $10 each please let me know as soon as possible or send them to me thank you.

40

It's been 48 hours and I have not received my $10 gift certificate. I've won more than once and received those within 48 hours for whatever reason I have not received the last one submitted on 12/17.

The 48 hour response time is not working and Customer Service at the stores are very short with your questions. You shop, gather winning buttons and you never received the official certificates. I've won twice since December 11, 2012 with no response. Also entered two more buttons and the response was that the codes are not valid.

I have not received my printable $10 certificate. I received the email on December 17th indicating that I was a winner. I successfully responded to the email on the same day. I have not received the printable certificate. Please send me the certificate at your earliest convenience or let me know what I need to do to receive it.

The code goes no where, just says invalid captcha. It asked for two words to type in . There are no words and no where to type them. This is a big hassle. Time is running out. Don't have the game if you're not going to make it work, stand behind it or have some one to talk to or a contact number for a real person.

I've talked to 4 different people, they knew nothing and this site doesn't look like it's going to help me either . And if it does, it won't for 2 days. I'm not going to have time to enter my buttons. Not happy!

I had a button that was for $10 but two days later it disappeared, but I was not sure if I was to print it or if a certificate was to be mailed because there was a statement that said that it would be mailed. How can I get this $10 that I won.

I Got a message saying i won $10.00 from entering my codes this was on Monday December 17,2012 it said give it 48 hours for it to show up well its been 3 days and still my certificate has not shown up I revised the page and clicked on it a couple more times and still no coupon certificate has been e-mailed to me yet.

Then today i visited the store @Richmond Mall got two more buttons and there said that the buttons have already been used how is this so if i just got them today from your sales rep. will like to receive my certificate and two codes that have not been tampered with used upon giving out. Wow Jcpenny you can do better than this i hope.

40

My husband and I were at JCpenney's Bedding Dept. on 12/13/12 between 1:00 and 3:p.m we needed to buy some bedding items. There was one particular comforter that we really liked, but we could not find it,so we asked for help from one of the sales representative he said this is not my Dept. another sales representative came over to us my husband and I asked her if they have that one particular comforter that we really liked, she told us that is out of stock you can probably order it online.

I am so disappointed because she did not offer any apologies for having the item still on display when it is already out of stock and did not offer any other customer options she just stood around and watched us,so we left. We like really shopping at JCpenney and we have experienced some unpleasant representative manners,but today was the worst! So we took our business to Belk.

20

How do you tell customers to enter a 7 digit code when the button you gave out has only 6 letters? Normally I don't even waste time on games and promos but I thought JCP would be legit. I just opened a Charge account and I'm just ticked enough not to use it ever, if I don't get some explanation.

I redeemed a few buttons earlier in the Christmas button program but starting last Friday, the buttons stopped working. It will give the message that the code is wrong or the captcha is wrong. It will alternate the messages until you get tired of trying. I am a regular Penney's customer and would rather not have the program than to have it and only some people can use it.

This is really annoying. All attempts at getting them to help me have failed. What is up with this?

40

I am very disapointed in the JCPenney's company, you are changing you stores to be for the young and skinny people. You don't have anything that is for the middle or older people. You don't have any dresses that are for Church people you have the tight trashy cloths that we don't wear. We all like getting the large catloges so we can see what we are looking for. You keep going the way you are going you will be closing before long. You need someone to Run the company that will get cloths for everyone. I have always shopped with JCPenney's, I knew I could count on them to have the styles that I was looking for. I can't do that now, I don't even want to go in the store anymore because it is useless. VERY DISAPOINTED!!

20

my husband has purchased jewelry several times at pennys..the values have added up over the years. i went over the weekend to look into trading up on a ring he purchased for me. we have certificates on the pieces for trade- up on the value of the ring and earrings. The salesperson 1st off was not professional at all, and told me we know longer honor your paper..no explanation or no knpwledge on how a decision could be made without contacting the consumer. I had no chance to take advantage of the agreement given to me byPennys before you decided to do away this...I feel i should be given the chance to consider trading in the ring, as i had intended to do over the weekend. This is not proper for you to rip off the consumer..This was a deciding factor to purchase several items over the years.. What a bussiness you must run.. I have been a loyal customer for over 40 years. I do not expect this from your store chain...I would like a response to validate your actions as to why you would rip-off a consumer without notification.

40

I was told that my ring that was being shipped to me would arrive within 4-8 days, I then looked online and my tracking order stated that it wouldn't even be shipped until Dec. 4th! I need the ring before then and Jcp did little for me in helping me in the matter. I was not told the correct information and now must wait for a ring to come that I was suppose to have within a day or 2 of thanksgiving and now may not be receiving it until christmas. I do not think that this was my fault and this issue should be handled and I should not have ever been put in this imposition. I am very disappointed in the service of Jcpennys.

40

I feel I was treated very badly at your store in Lebanon NH at the Upper Valley Plaza in the Hair Solon Dept on Sept 9,2012. Here is what happened, on August 23, 2012 I went and had a Perm and Hair cut by Barbie (I would like to note she was very nice no problems with her) after she was finished with my hair she sold me some products (shampoo and conditioner package deal for $22.00) she told me if I was not happy with it I could return it for a full refund. My total cost for the day was $102.00 plus a $10.00 tip.. (See attached slip #1). I tried the product, it did not work for me, and it made my hair feels matted and had such a hard time getting a comb thru my hair. So I returned the product.

When I got the register I explained to the young lady what was going on with the product. She got me some other stuff to try. I purchased the products she handed me along with other products that I needed. Well she did not know how to do the refund; she first rang up each product and was going to give me a credit of $40.00 I explained that I only paid $22.00 as a package deal. (I feel if I was not an honest person and took the $40.00 maybe you would not be getting this letter from me anyway.) She did not know how to process the refund as a package deal, so that I would get a credit of $22.00. A co-worker came over to help her and she too was not sure how to process this, so they told me she would take $2.00 off conditioner. The replacement product were fresh curl for $12.00 and redkin all soft cond for $9.00 but was rang in as $7.00. (See receipt #2) if she did not take the $2.00 off the total would be $21.00 So went home tried these products, the product that she sold me made my head burn and itch. So I returned them.

When I walked into the store there was no one at the register I stood at the solon register for a good 10 to 15 minutes no one came out to wait on me. (Let me explain why I waited so long, I live 35 minutes away for this store) So as I am standing there I see one of your associates who works in the solon dept. talking to an other associates in the make-up dept... ( Their conversation was being done at the new make-up dept.) The young lady who worked in the solon dept. finally walks over to help me. I explained that I was returning these products as they were not working for me. She listened to me and then walked out back. Someone else comes out from out back to help and again I explained why I was returning the product. She did not know how to do a refund. The young lady that I started with came back out and grabbed the Product from me looked at it put it on the counter and walked out back yet again, did not say a word.

A few minutes passed. She finally came back out and rang up the credit and only issued me a credit for $19.00,(the young ladie who was talking to the ladie in the make up dept.) I explained that I she short me $2.00. She then raised her voice and told me I was only getting back $19.00. The young lady told me that she was not giving me the full credit and was very rude; she embossed me in front of her co-workers tell me I did not know how to add or did I know what I was talking about.. I was not rude to her and there was no reason for her to be so rude to me. I did try to explain why I felt I was due $21.00 and not $19.00. She told me “I can give you credit for $19.00 or I could keep the products. “ (See slip #3) I did ask if there was something else I could try, as I wanted something good so my perm would keep longer and look good and not dry. She did not want to assist me, so any other person came out to help me and as she was helping me that same young lady called her out back, So I walked around the solon checking out other products and seein if I could find something, waited a while and no one came back out to help me.

All those ladies turned there back and walked away from me. They ALL walked out back and no one would come out to assist me.. I saw a manager in the store and walked over to her and explained to her what had happened and that I was interested in getting the right product for me. All she said to me was that she was sorry. I will talk to the girls. That was all she had to say. I did not pick up any products that evening, as I was so upset, I left your store shaking and very upset. Not because of the $2.00 it was because of the way they treated me. I have never been treated so rude. I went back into the store a few weeks ago and as I was approaching the solon there were two of the ladies who that were there the night (slip #2), they saw me approaching them, they turned there back and walked out back. They did not come back out front to wait on me,or anyone else.

That same week I had an appointment with Barbie for a hair cut. I was afraid to go in, so I canceled my appointment with her. I was afraid that those young ladies would embarrass me again in front of other people. It took a lot for me to send you this letter; I feel you those ladie need some training in Good Customer Service Skill. It dosent matter who was right or wrong aobut the $2.00, it was the way I was treated when I was making the return and trying to explain why I thought I was stil due the $2.00. There is right way and wrong way to tell a customer they are wrong without embrassment, to either the parties.

I feel the manager who told me she would talk to the young ladies she did not. I feel if she did they would be more respectful to me as a customers. I wish that you could have seen how I was treated, you would have been shocked. One of the reasons it’s taken me so long to write this letter is because I was afraid of the consequence of what they would do when I walk in to your solon dept. So I have decided to stay away from your solon dept. But felt you should know why and what happened. You know when Irene flooded the Upper Valley JC Penny’s it was so sad could not find anyone to do a good as job as Barbie. But when the news came out that your store was re-openinng I was so happy, As I have been going to your Solon for years. As I really enjoy going to Barbie for my hair, She dose a great job! If you should have any questions please feel free to contact me.

20

I purchased a sectional sofa on my account last year (approx Feb or March, 2012) for my daughter. At the time we were told that we should take a warranty on the set, which was $ 180.00. We were told it would take care of everything, especially seams, zippers, dog and cat damage, etc.
We purchased it. Now when we have a claim, which my daughter did on line, and I uploade the picutres, they came back immediately and told us that the policy does not cover seams and this is seam damage. I did not spend this kind of money to have seams fall apart in just over a year. The set has been very well taken care of and looks almost new. I have been a customer of yours since the 1970's and hope that you can resolve this matter by either fixing the seams or replacing the part of the sectional that is damaged. The seams should not tear this easily.
We are very disappointed with the seams in this set, and disappointed even more that we were told it was not covered by the warranty policy we purchased. That was the only reason we purchased the policy. I look forward to hearing from you with a solution to our problems. I can send you the photos if you like.

40

I entered one of your stores today and promptly turned around and left due to the poor experience a couple weeks before. Lets just say the bad taste is still left. A couple weeks ago my fiance and I did some shopping in the Henrietta location. When we were done my children had to use the restroom. My oldest daughter took my youngest in. When my fiance met up with us I was proceeding to enter the restroom with my children but the cleaning lady tried to push her cart infront of me. While I was in there with my three year old the cleaning lady yells in you almost done I have to clean. I informed her when my child is done I would be out. While washing my daughter's hands I stated to het I could not stand rude people as the tone and words your employee used I found extremely rude. She proceeds to yell in she wasn't rude. I informed her I felt she was and that was all that mattered. She stated yet again she was not rude. When I I went to leave with my two daughters and 12 year old cousin your employee was standing right at the door with her cart. I opened the door wich she was blocking with her foot and I was barely allowed to open and my cousin stepped out and almost fell over the wet floor sign that was placed directly outside the door, she fortunately was able to gain her balance your employee informed me I could have excused myself. I reported this to management as I am sure there was no repercussions for her behavior. I am angry that this whole experience has cost me one of my favorite places to spend my money.Just thought you sshould know this is how your customers are being treated.

40

My complaint is with the JC Penney furniture store at the Arrowhead Mall in Peoria, AZ. I went to the store two days ago to buy a dining set. I saw one that I liked and tried to buy it. The salesperson, who said that it was her last day on the job as she was retiring, indicated that the computer system was down and that she couldn't sell me anything. She took down my name and number and said that she would have someone call me.

I waited a day, and no one called. Two days later I called and offered to buy the dining set over the phone, but was told that I would have to come to the store to buy it. I then returned to the store and once again tried to buy the dining set, but once again was told that the computer system was down. No one had a solution, and no one would sell me the set over the phone.

I received a call after I got home on my voice mail that the dining set I wanted was not in stock, but that I could buy the floor model IF I came and picked it up. As much as I liked the dining set, I am going to look for one elsewhere. To say that this store is operating in the Stone Age would be an understatement.

I have shopped at JC Penney for many decades and have spent plenty of money with the company. I expect better service.

20

Congratulations, Penneys. Your plan worked. I was shopping for earrings today at the Penneys in Century III Mall, West Mifflin, and saw a sign that said in big letters "$10." At the cash register, I gave the associate a 20% off coupon and he charged me $15.41. I said that I thought the earrings were $10, and the associate next to him told me that the sign says $10 but in small print next to it, the sign says, "and up." I paid for it anyway.

When I went back to look at the price sign, it said "and up" in barely perceptible small print. So, if the plan is to get the customer to the register thinking that the price is $10 and then bank on her/him paying the higher price anyway, then it was a success.

I generally like Penneys, and prices are good, but I really dislike deceptive advertising.

60

Twice now I have gotten new buttons from my local JCP store and have entered them and a message comes up saying these codes were already entered, but they were brand new buttons.

I returned them to my local store. The first time it was four buttons and the cashier took them, threw them away and gave me 4 new ones. Of those 4 new ones, 3 of them also said that they were already entered.

At that time they were all out of buttons and do not plan on getting any more. I would like to at least get new codes for these buttons that I have in my possession right now to see if I have been a winner or not. The codes are 3wbxqzs, kwjhwnn, 45rmaca.

Last week I entered the code off of one of my buttons and was told that it was a $10.00 winner ant that I would receive a coupon in the mail. Here is it a week later and I never received anything. I called JCPenney and they gave me a web site to go to but it doesn't work.

I have still not received my coupon and when I called the store where I received the buttons in the first place they told me I could come back and they would give me more buttons but that is a 30 mile drive one way for me. I have been a loyal customer at JCPenney for years but right now I am very dissatisfied with them.

Please respond before the deadline of the contest.

60

Dear JCPenney's: I had some difficulty in locating your homepage red button for the code entry as none of your instruction, links or pages held the infamous button noted in the instructions. I was finally successful & posted my findings:

1. Go the the official JCPenney web page
2. Enter jcp.com/christmas
3. When at new page enter your e-mail address and you will then be presented a page with the red button & can enter your codes.

This process was successful for me but it did take some attempts and a desire to be successful. Your site is not working as indicated per your instructions. Thank you for you time and Happy Holidays!

I would like to say I am very disappointed in JCPenney. First of all the very burst button I got dated I won $10 dollars. An I have yet to receive that. No email to print out nothing. An then I had 2 more bottoms that when I put the codes in I never got an email saying I won or lost.

So I tries to re enter an it dates those have already been entered. Ok I that's the case then where is my response on winning. I would like my winnings an compensation for what happen. I love penny's an shop there at least twice a week an now will probably never shop there again. I'm discussed with the way things were handled.

An since I can't get a JCPenney credit card from y'all I'm very pusses. You know not everyone has perfect credit but have awesome payment history on other stuff. So I want something done about this or ill go higher up to y'all's Bose an get my compensations.

I shopped at JCPenney and received a bunch of buttons for all the Christmas shopping I have done there. Not one Time has the comp. gone through to see if I won any gifts. I think it was a scam to get my email to send out info. This is not right.

It's very difficult to read the Christmas captcha's so i can see if i won anything & i won some of the JCPenney discount coupons but they didn't come with the upc codes & i tried to use those again they wouldn't work so i'm out the 10.00$ i could have saved because YOUR web site said they were already used!!

Now i'm out!! I'm 50 years old & don't have time for all this hassle just to save a few bucks!! Why do you put your customers thru all this hoop jumping & frustration??!! I like JCP but come on this sucks! And then i have to do ANOTHER STUPID CAPTCHA AT THE BOTTOM THANKS A LOT!

The first 4 Christmas buttons I received worked just fine, but these last 2 are a pain. I worked for 1 hour on one button code and only got a invalid captcha message on the next one I received a message that the 7 digit code was incorrect. How do I send this by mail to JCPenney?

My husband and I won twice and we can most certainly use these gifts!

40

I was in JCP yesterday to make an exchange, I had bought a pair of clearance tennis shoes in the Tracy store last week. I had a handfull of toddlers with me and was unable to try them on, I bought them as they were the last pair and figured if they did not work out, JCP has 'hassle free happy returns'...Well of course they did not work out and I went to exchange them for a pair of boots for my daughter yesterday and ANGIE refused to do the return.

She said that because I had used my winnings from the buttons I would only get a 4 dollar credit. Before speaking with her an associate at a different register said if I returned the shoes I would get 4$ but if I exchanged for other merchandise I would get the full 36$ toward the new purchase. ANGIE wanted me to walk her across the store and point out the associate that said this... I had my children with me and I was not going to haul them across the store just to get some poor girl in trouble..It is not the girls fault it is the managements fault that their staff is unaware of the policies. Angie was smirking the entire time being extremely rude. I ended up leaving the store in tears with the same tennis shoes I walked in with.

I grew up in JCP my dad was a store manager for 35 years, I am a dedicated customer and go into JCP on a weekly basis. I have a JCP gold rewards card that I keep in good standings. I understand that maybe that is the policy but I was misinformed by other staff and the exchange should have been honored. I am disappointed in the customer service I received and I must say I do not look forward to visiting JCP anytime soon.

I know that JCP is all about having satisfied customers and they failed to do that yesterday. Now I am left with these shoes that do not fit and have lost 30$ of my winnings from buttons. JCP was not going to lose anything in the exchange process and I know that they would turn around and sell those shoes for the price I paid so then they are making double on those shoes because they would have only returned 4$ to me. The whole situation is very upsetting and I was a part of the JCP family for a long time and this is not the way it should be.

40

After winning 3 times with the buttons (one $5 and 2 $10 coupons) much earlier in the season, the last 8 buttons either don't work when the CORRECT letters/numbers are put in, or the message tells me those numbers/letters have already been used. Why are the sales people giving out "used" buttons?

Over the course of the last week my husband and I received 4 holiday buttons from your Stonecrest Mall Store in Lithonia, Georgia. When we input the numbers online, we got a message that the buttons had already been used! Here are the numbers: y252e4a, vjvvfqr, zamnpau, busu2tj.

I think there is some fraud going on at the store were people are checking the button inventory for winners and passing the codes on to people they know to redeem the reward. I mentioned it to my sister and she had the same outcome with a couple of the buttons she received.

This promotion has an easy exposure for fraud since the codes are readily visable and people can use their cellphones to check them. If you decide to use it again, buttons should be in some kind of wrapper. I love JC Penney so I was dissappointed to see what happened with your button promotion.

60

What marketing genius in upper management decided to discontinue carrying JCPenny Pantyhose? Some hot shot college grad, no doubt. What are women supposed to do? Listen, bub, not all women, regardless of age, have been blessed to have the perfect, model-like legs to go bare-skinned. And just because tights and leggings are in fashion doesn't mean ALL women want to wear them. Who actually manufactures the JCP hose? I will buy directly from them, thank you very much. And by the way, your website stinks.

Apparently the hose were supposed to be available online, (yes i know, while supplies last) so i put several pair in my cart, noted that they were on backorder, went to checkout, put in a free shipping code, & suddenly all my items are deleted. I went back, put the items in my cart again, and suddenly they are no longer available at all? Then why were they still shown on the site to begin with? A couple of months ago I tried to order them & it said they were out of stock. But then today they are available on backorder but then suddenly out of stock again!? Figure out if they are available or not & stop misleading the consumer!

60

I took my son for a free haircut at the Wellington Green Mall today. I was told by the salon that today would be the last day for this service. They said JCPenneys was stopping the program. I can't seem to find this information anywhere online at your websites. I just wanted to verify that the information is in fact correct and it will no longer be offered to children. Thank you for your time in this matter.
Debbie Bechalany

60

All excited to go to function looking great. Spanx order > arrived approx time when expected..attached was security tag ..the tag that is removed when purchased in store. Can't believe this hindered me from looking gr8 and when needed. I Spend a lot of dollars at your store and have recommended to all my friends. Saddens me that your Quality Control was so non par! $61.62 was money wasted for you to de-value me as a good customer...Now I have to make a trip to store, but after the moment that I needed it the most.

60

I had my hair done today Penney in Hobart Indiana 219-7382155 ..first it was dyed red,orange.brown I told girl to fix well she then dyed it black!!and said that was all they could do for me also I am a breast cancer surv.. She wouldn't even cut my hair . And she didn't not fix black. I said I was not walking out like that she said that's all I can do for you apparently the mangment is just as. Lame as the manager Beth would not talk to me or return my calls the people in this store said to me that's a shame Beth is leaving right now bye bye mayb you should not hire preschoolers for such an upscale job!!!! They said I could try to call Beth in the morning. Maybe she could help me.. Then..I have globs of dye all over my face my neck I informed them I was showing up in morning globs included they need to do their jobs right!!!! And fix this horrific .so called hairstyle I have a job a family and I have to b seen out in public like this . This is. It right . This is a hair nightmare from penneys . Please help me .

40

to whom it may concern: I live in NYC i went to the JCP store in Bay Plaza Mall to buy the Invicta watch 051-5177 (price) $262.00 that your advisement have in the web . Unfortunally the store ran out of it. I try to buy it through the web but it's also unavailable. My question is, can I get this watch for the same price when ever become available in the store or web. if your answer is yes send me an e-mail or a code number to be able to get it at the same price. Excuse me to write in this section but i didn't know where to go to ask my question. By the way Bronx staff from JCP at Bay plaza mall are exceptional, especially Mr. Kenneth that gave me the extra mile to help me. He went to so many to try to find me the watch. Thank you in advance for your answer. Margarita

40

JC Penney store in Searcy Arkansas. This store has some of the kindest employees working in the most poorly stocked JCP! This was once a GREAT store and now its turned into a place to pick up online orders at best. Even that had been made more difficult with the closing of the catalog dept! Was that the intention?

While Little Rock is not too (30ish miles!) much further to drive, we in Searcy try to push the "shop local" mantra. I've used the online catalog a lot this year therefor am wondering if thats what you are shooting for? Sometimes it nice to actually shop in the store.

Or it used to be, not anymore at this location. I feel If your store doesn't care about our little town maybe we should take our business to one of the other local businesses that does. Sorry JCP but If I'm going to have to travel the extra distance, there's much better competition for you in Little Rock that I will be utilizing.

I'll miss shopping at JCP and may still utilize your catalog occasionally but my days of shopping inside your stores is sadly gone.Whoever is responsible for these recent changes has thoroughly ruined my once favorite store. Thanks CEO I hope you makes lots of profit. (sarcasm, of course)

60

I was in Jcpenny's in Washington, MO last night to buy a wedding gift and I had received some rewards certificates. When I went to check out I requested a gift receipt and they informed me that if the gift was brought back that they could only exchange the gift for the balance that I owed after the certificates. This does not make any sense. I have been a loyal customer and to here that I was purchasing over $70.00 in goods, but it the gift need to be exchanged they could only exchange for the balance of $2.82 is insane. I was very shocked and in the future will be looking for a new retailer.

20

I need to speak with the JCPenney manger regarding my picture that was taken on Saturday. I'm writing for several reasons: my appointment was at 12.50pm I was not called until three. The guy that took the picture angel was ok, the girl that was helping was rude she did not want to hear anything I had to say.

I told them I wanted to a Christmas and birthday for my daughter and the outcome was a disaster . I try to speak with shanell but was unsuccessful the other girl who said she was the assistant ( pointless ) she was very rude and I use the term"rude" loosely.

At this point I would prefer to speak with a live person instead of emailing so I can explain this better.

Disappointed JCPenney customer- Shiva

40

I am normally in love with JCPenney, but now I am very disappointed in them. They have discontinued my favorite, and most comfortable cotton briefs. Why? Someone else, or another company should take up the selling of the Underscore brand, because there are a lot of loyal customers like me who want to purchase this brand. I hate when a corporation makes a decision without understanding its customer base. It is an insult. I have tried other brands and have hated their fit. Who wants a skinny stringy underpants that bunches up in your private area? I don't.

20

Someone has replaced my previous phone number on my rewards account with a strangers name and phone number, plus there e-mail address. When I was in the Georgia Mall store on January 9, 2015, my phone number that we used for 23 years would not activate and another person's name keep reappearing. I was able to get his phone number, name plus after talking to customer service his e-mail address, which I was not impressed with the phone menu. JC Penny's need a better system just to address my account and concerns. My next option was to contact the store manager, which was a fail. In attempt to contact the store manager several times at the store location that this may have occurred, the manager was not available, so in observation the store has poor leadership. I feel with my gut that something isn't right at this location, and a possible scam may be occurring. I plan to contact the person on my account and let them be aware of my findings, and that I have reported this incident to authorities and plan to contact the local police in the area that action occurred. It is only fair to due to having no easy access to get this resolved. I feel that JC Penny wants my business as a customer, but when I need to talk with a person to start a process, I have to search the internet just to find a number that doesn't exist then finally this section for a complaint. I have lost all faith in the company with this process and plan to support this store less. I hope to hear from someone soon to make sure this isn't happening to other customers that might be unaware or could this be a one time event, however I want answers!

60

Schedule and appointment to have my picture taken wiuth my four grandchildren. appointment was 350pm on March 30, 2014. Arrived at 330p. Girl taking picutres asked what we wanted, we explained and then she proceeded to tell us what was going to take place. /not igving us the opportunity to choose how we wanted pictures. She rushed us through the process and we did have some difficulty with our three year old. Photogrpaher didnt seem to care just wanted to get pictures over with and move on the the last shoot of the day. Pictures we thought were being taken and were told were being taken were not. After photo session, we waited 15 minutes for anohter assoicate to come over to us and she then told me that we would need to look at pictures ourself since she was going to have to helo the photogrpaher. She stated that photographer was done mentally for the day. So we looked at less than exceptable pictures and after another 15 minutes the aqssoicates came back and she was told that we were in no way buying anything today. Pictures looked like they were rushed and we were not paying for these. Associate apoligized and told us we could view them on line for the next week if we wanted to choose anything.
JC Penney lost not only my business today but that of my daughter and daughter in law. In addition, anyone that I can tell my experience to I will. Facebook is a wonderful media outlet and I have posted my dissatification with JC Penney already.

40

I’m a 6 ‘6 388 pound guy that just wants to be able to walk in a store and go to the big AND tall section and actually find clothes for big and tall not so called 5x shirt that is a high priced 2x shirt for a boy.the big and tall community demand real big and tall clothes . Jcpenny STOP the false advertisements and take away the big and tall section in your stores you don’t know what your doing .

40

I missed a call from the Albany, GA JC Penney mall. I assumed it was about the recent order I made on line and had shipped to their store. When I called, I got the children’s department, when I explained what I thought may have happened the young lady said she would transfer me to catalog. The phone rang at least twenty times and then I was routed back to the same young woman. I explained that I was holding for catalog. She sighed loudly into the phone and said well I guess no one is there. Hold on, I will transfer you again. I tried to tell her that I just needed to know where to pick up my delivery and ask if I needed to bring anything but she had already transfered me again. The next person that answered was rude and told me that I would need to call them back in ten minutes that she had customers looking at her and could not assist me. I spend a good deal of money in that store and only needed a minute of her time. I am very unsatisfied with the service that I received today. Not sure if I will be back.

40

I have always loved JC Penney. However, this past year I have noticed that I cant find anything in the stores. When I ask the cashiers they keep telling me that I need to get online to find more items or that I can order items but it will take 5-10 working days. I guess that when I go to a store I want to purchase merchandise there, not be told to go online or wait for 2 weeks. My daughter asked me why I keep going there since I cant find what I want at the store. I told her I really didnt know, maybe I am hopeful that you will get the stores back to where they used to be. I doubt this will make any difference but I hope that you will at least consider this request. Your customers want to go to the store and come out with purchased items, not go online or wait. Thank you.

20

I left a very bad domestic abuse situation. When the police helped me leave all I took was my dog and a overnight bag. Two weeks later when I went back to get my things they had all been destroyed. I’ve been working hard to rebuild my life. Our case is before the wisc appeals court. I even got charged with disorderly conduct for going back to get my two house cats. I work cleaning homes right now-and get 150.00 a month in food assistance. I was tired of wearing everything from a thrift store I wanted new underwear and socks maybe a pair of shorts . So I went to my local penneys store in marshfield wisc. I asked for the manager I wanted to see if they had any “damaged” but yet new items I could maybe buy for a really reduced price. Before I could finish asking I was told “there are places for people like me” I said I was aware of them in our town etc.. I was spoken to loud and rudely in front of customers in both the store and hair salon. I just said I was sorry and left. Maybe I had no right to ask but I should not have been humiliated privately or publicly. If treating people this way is another way you are changing your stores I feel sorry for you. Ellen degeneres can give penneys giftcards away on tv to her audience you look good for that! I will NEVER go in the marshfield store. AGAIN EVER!!! I live with a friend right now I don’t have a bath towel of my own or a new anything but I treat better than your store manager!!! I hope your company is proud “there are places for people like me”!!

20

I am now 59 yeara old and have been shopping @JC Pennys since was a teenager in high school. Was always the place to go for school wear or dress clothes for any occasion down to belts,socks,cufflinks or whatever needed. Have for years since homeowner always bought bathroom & home decor there and always felt like had great selections and great prices. Now, I walk in every store in Louisville, Ky with $50 gift cards given me and can’t find a thing to buy.

The brands and selection I had grown to love are gone and nothing but alot of money spent on little cubicles of clothing supposedly with high end fashion names with styles and quality that only young teenagers would wear and very little in stock to choose from with ridiculous prices. No selection for bathroom, bedding and home decor that had before,just overpriced cheap looking products that can buy cheaper at discount stores.

Example is bathroom carpeting, shower curtain selections. The JC Penny Collection used to be wonderful but now the recent carpeting and rugs I purchased that were supposed to be the same quality are thin, terrible backing and look cheap. Used to have a wonderful drapery section, but now looks like rags on rods. And lord help you to find someone to help you without an attitude or even knows anything about the products.

Most of the great sales men and women most likely got discouraged and left, replaced my young snotty kids that don’t seem to know anything about helping with home decor or picking out a suit jacket and really don’t want to be bothered. I will say that seems to be a problem in other what I call more high end department stores. JC Penny’s used to be the place to go for about anything I needed, clothing,furniture,home decor, jewerly but now is just a big disappointment.

Please bring back the old brands. the full tables and racks of selection and sales people that actually want to help you find what you need and some place to check it out without getting attitude. I think the recently replaced “boss” might have been great for other stores (even though I think Target is much worse and worse quality than it used to be too) but what has been done to JC Penny now is a tragedy and I am forced to shop elsewhere. Thanks!

60

I am 7 months pregnant and experiencing a lot of back pain, which limits my ability to walk far distances. My husband and I were leaving the Quakerbridge Mall in West Windsor, NJ. Our car was parked outside the JC Penny. We were 20 feet away from the inside mall entrance to the store when a sales woman locked the doors. I went to the door and knocked, hoping they would open the door for me so I could walk through to my car. A different sales woman, whom I later learned is named Zarna Shah, looked at me, said no and shook her head. I knocked several more times, hoping she would come over and at least talk to me and explain, but she blatantly ignored me. I had to walk all the way around the mall, in pain, to get to my car. I understand if it is company policy that they can’t open the door past a certain time, but she shouldn’t have ignored me.

40

I went to your Daytona Beach, FL store yesterday (4.13.2013) to get another drapery set-up (rod and curtains) and three new sets of towels after receiving emails on specials for the home and an email coupon to take an extra 20% off the purchase. My wife and I have already spent hundreds of dollars at this location in fixing up our new home and wanted to get additional matching items, so going elsewhere wasn’t even a thought…but it is now! The departments I needed to visit were under a reconstruction with really NO merchandise available to choose from…there were a few towels out but not enough (maybe 4 of each color, I need 8-12 towels and other pieces to match the set).

Additionally, I could not find anybody to help…the place felt deserted. I left the store and have been trying to get the items on-line, however, it is hard to tell on-line exactly what the curtain and rod materials look like, and what I think is the correct matching rod on-line doesn’t show the hardware (braces) to get a positive match to the rest of the house. I like to shop and what I’m purchasing…not taking queses on-line. I would like to take advantage of your ‘extra’ offers if merchandise and helpful personnel are available. I live approx. 40 mins. from the DB JCP and 5 mins. to the nearest Belks.

60

I have been a JC Penney’s customer for over 45 years and enjoyed the wonderful selections and variety of products they offered. I spend a lot of money at the Rapid City, Sd store and Christmas was always the greatest shopping trip. I walked into our local store after the so called up to date changes and my shock was apparent as it was like walking into a completely different store. The usual brands of ST Johns and the great selection of women’s clothing were no where in sight. Sad to say, that was my last visit to a store that been part of my shopping experience for years. NOW, that you all have gotten back on terra firma and replaced the so called new look with the older, better selections I will be checking you out!!!

20

The latest look of JC Penney has been the best look for them in years! The CEO had a vision and it was a good one. The prices were great and the stores were laid out wonderfully. My daughters and I loved the way everything came together and did some Christmas shopping there. Why in the world would you let this man go when things were just getting better for the company? It takes a while to get a new concept off of the ground and you didn’t give him enough time to accomplish this. Shame on you!!! I hope you’ll reconsider.

20

Every day low price ? Not true. I used to shop at this store all the time . I had a jc credit card with a pretty good amount o spending money. I was a costumer for probably 5-6 years. But after the new CEO decide to change the sales coupons for every day Lowe price I was very disappointed.

But I still gave I try so I took my kids to go cloth shopping for back to school. Which was a big mistake. When the cashier gave my total price I them realize that the every day low price wasn’t such every day low price and since them i never shop at that store again.

i finished paying my jcp card and cancel my account . AIM so disappointed. The store now looks empty and the layout and clothe quality is really bad.

40

I took my 6 year old son to the salon at JC Penny, Tukwila, Wa, on Sunday February 17, 2013 for a haircut. I was under the impression that your store was offering the free haircuts for kids every Sunday. I was disappointed when I asked for my sons hair to be trimmed and instead the stylist gave him a buzz cut. I was then disappointed when I found out after the cut that JC Penny stopped offering the free kids cuts February 1. I wish that the stylist or the women who made the appointment had mentioned this detail. I to say the least am disappointed and believe the information should have been pored somewhere so customers are informed.

Thank you,
Allison Hardman

60

I am visiting Poughkeepsie, NY for my mothers birthday and went to the store to purchase a piece of Jewelery. The brochure atated the sale was dec 30 to xxx. Dec 30th bing today I thought I would get the discount. Instead I was told I had to pick the item up on Sunday. I told him I would not be here and her birthday is tomorrow. I eventully left with out purchasing anything. I called to speak to a manager to understand the sale.

She said something about pre sale and thats the way it works. I said there was nothing in the brochure but thats the way it is done and she worked in furniture for 20 yrs and this always happend. Being a JC penney member for 40 yrs I have never been told this nor have I been trated this badly. She wemt on to say my mother could pick the item up, my mother is 86 and does not drive. She also said there are millions who appreciate our sales.

I felt like she was saying I didnt appreciate them. She made me feel uncomfortable. I have never been treated by your competitors as I was today. I am sorry this happened as I shop a lot in your store but will think twice before I do again. Thank you. Marshall Dalleo

20

I visited the JCPenney Salon in Fredericksburg, VA on December 28th, 2012. I called 2 weeks ahead and scheduled a cut and color. When I arrived 15 minutes early I was told to have a seat and someone would be with me shortly. I brought my mother in law along to get a shampoo and style. She however did not have an appointment, but was a walk-in. We were given the same appointment time. She (who has short hair) was taken back on time. A few employees went to the desk to check the computer and asked if I had been helped. Each time I told the new lady at the desk my name and that I had a 10:30 appointment. Three different ladies asked me the same question, then looked in the computer and walked away. They either started a conversation with another employee or sat down int heir chairs. When the fourth lady finally came up and asked me the same question, I again told her my name and my appointment time. It was now 20 minutes past my appointment. The woman had a negative attitude in the beginning. She said “and you want color?” in a nasty tone. I told her yes, I wanted a cut and color. Looking around I noticed a lot of the clientele were ladies with shorter hair getting cuts or perms. I have long hair that takes time, and the impression I got was that nobody in the salon wanted to deal with my hair. If long hair or color is not something a salon specializes in then it should not be offered on the menu of services. When the fourth lady finally brought me back she was very reserved and seemed like she was put out having to “deal” with me. I tried to be friendly and make conversation. I attempted to make jokes when she pulled out the color book to see which one I wanted. She seemed to warm up a little following the jokes, but not much. She did not explain anything she was doing while she worked. The color we chose is not the color it turned out to be on my hair. I tried to make the best of it and thanked her. I also left her a 25% tip to show my appreciation for “dealing” with my hair. She also took a few smoke breaks while working on my hair. I know this because when she returned from her breaks she reeked of cigarette smoke. I am not telling anyone how to live, but in a business when you are working in close proximity to the customer at least make an attempt to avoid smelling offensive when you are working with them. I must say I am very disappointed in the service and product I received that day. I am an avid JCPenney shopper. I am sad to say that was my first and last visit to the JCPenney salon.

40

I purchased 2 pair of Arizona jeans in August 2012 and 1 pair in September 2012 and all of them have ripped near the back pocket. The first pair tore about 1 week after purchasing them, the second pair was the one bought in September and that tore right away and the third pair was one purchased in August and that just now finally ripped January 2013. I didn’t have my receipt for either purchase so the store would not take them back. It’s very frustrating to buy them and have the rip out right away. I purchase a lot of items at JCPenney but lately have not been very satisifed.

40

I placed an order on December 13 for my children’s Christmas. After checking Track my order on the website several times and not seeing that my order had been shipped I contacted customer service on Dec. 21 to find out they were holding the entire order because two items were on back order. I told them to cancel the back order items and send the rest. So I reordered the back order items on a separate ticket. In the past JCP has always sent what is in stock and then sends the back order items later. Even though I called on Dec. 21 I didn’t receive the in stock items until January 7. Then two of the back order items were cancelled by JCP because they were out of stock. The other item didn’t arrive until January 14. Complaint #2 I had to return jeans for another size so I reorder those and was told the store would call me when they arrive at the store. The Jeans arrived 4 days ago and the store never called me. I had to call to find out that my order had arrived. I’ve been doing business with JCP for over 30 years and have never had these issues. If this continues I will be taking my business elsewhere. Besides that JCP doesn’t have the quality clothes or the petite size in any variety like they have had in the past.

40

I have been shopping at JC penneys for a long time. I came into the Silverdale Washington store on Friday 1/11/2013 about approx. 11 a.m.ish?? I had just purchased a dress and was looking for some shoes to go with my dress. I approached the desk in the shoe department and asked the employee for some help in finding some high heal black shoes. All she said to me is “what you see is what you get!” I could no believe that response at all. I turned around and felt just so little like I meant nothing as a customer. She had a medium build and had blondish brown hair. I just want to inform you of who is representing your company:(

Thanks

Marnee K Mellon

20

I ordered a pair of boots on 12/27/12 in store. The sales clerk ordered them on line for me and told me it would be 4 to 7 days. She said I would be called when they come in. As of 1/10/13, I still had not been called. I went in store to see if they were in. They were in and I asked when the merchandise arrived. The clerk said the boots arrived on 1/3/13. Poor customer service to not be called as promised. The clerk simply said sorry but that doesnt change the fact that I waited an extra week to get these. JCP has really gone down hill the last couple of years and I shop there less and less. Poor customer service and quailty of merchandise.

60

My stylist works at the JcPenny’s Salon in Cedar Hill, TX. She is very good, no complaints on her service. However, I am very concerned that every other Sunday, there is rarely a receptionist checking in clients, answering phones and checking out customers. Many of the stylist have to stop working and go take care of those duties. I understand JcPenny’s maybe like every other company out there, cutting costs as much as they can. But it is extremely inefficient to stop working and go handle other duties that are not necessarily the stylist duties (as most of them do not know how the register works – sometimes it takes 2 or 3 to make it happen). I believe someone should be in that department from 1p-5p – assisting with transactions and check-ins.

40

First off let me say the JcPenny penny’s is my favorite store to shop. On 1/4/2013 I went in to shop and found some great deals on some dresses for the unbelievable price of six dollar. I was going to purchase three do them
That I reall loved. As I went to pay for them the cashier told me that I couldn’t buy two of them because the price was wrong ( she left to check) I was really upset and told her in which area I had gotten them and that their were more of the same in the rack for that price. I also told her the the other customers were going to get upset if they also didn’t get them for the price stated on the tag, she didn’t seem to care all she said was maybe they could help you on the other side. I was in a hurry or I would have aske for a manager to speak to. This has never happen to me the ladies alway charged me on what the tag is priced. My only question is what is your policy on items priced , this was on the clearance racks.

40

Hello, I loved the buttons. My grandchildren will love them too! The promotion did get me into the store, more than I have been in, for a while. The numbers were a little hard to read, but I have a magnifying glass that works great. Some of the captcha words were hard to figure out as well. But I did win a couple of coupons. Thanks ! I did get several buttons that were invalid. Not sure how that happened, but that was disappointing. All in all, I would definitely do this again.

40

I have been a customer of jcpenney’s for many years but I have never in my life had bad customer service as yesterday. Had an appointment for pictures and there was no greetings and it took the person 20 minutes to even speak.

The appointment was later as in 40 minutes so if the appointments are not going to be on time you shouldn’t schedule them the way you do.

The first time I had an appointment at Cielo Vista Mall I left because of the same situation. I had been taking pictures at Jcpenney off Joe battle and the service is always on time. Cielo Vista Mall need better customer service.

60

I had 2 buttons that was a winner of $10, when this promotion started. It stated that I will recd my $10 in 48 hours. I didn’t recd it and called customer service and they took info and said, someone will contact me and that they were mailing out my 2 $10 winners. Well, that was a month ago and no one has contact me. Then I called again and today.

So, my question is when will I recd my 2 $10 certificate from the buttons promotions? I was in jcp before Christmas and the sales lady ask me to do the survey, and I told her this will not be a good idea because I don’t have good things to say about jcp right now. When this was my favorite shopping store that I thought stood by their word.

I’m in college and recently did a paper on jcp and their falling prices and how people don’t like the fact that Ellen is the spokeperson. I was for Ellen as spokesperson and I was saying I hope jcp pull out of this mess and don’t shut down. Now having second thoughts.

Someone please contact me or email my certificate totaling $20.00.

60

I recently have entered 6 buttons and i have gotten emails back that I have won three. so i claimed them. I got one back and the next day the other. But after more than 48 hours i have not gotten the third one back. We do not have internet so i am relying on my family members to let me come over and get on there computers. These are the six buttons i entered. mesxrmp pjeuvnv wvwyju2 afag4dz cbjasgm and zhnhm2p I do not remember which ones were which so i gave them all to you to verify i lost three and won three. I have been able to print out two of the three coupons, and i would really appreciate it if i could get that third one before the 31. Thank you.

20

Hello I had received four button during your little button rewards game. these are the codes I entered tt2dwkn, uwt3htg, mvyffqn, za4y5n3 one of these button was a winner of a $10 dollar gift card not sure which one, but I never received the card. it stated i would receive it in the mail. I am sure if you pull up my member credit card you will see that i am a avid shopper at JCP and have payed my bills. I am not sure why I did not get my gift card, but I feel if your are going to advertise a game to help increase sales you should honor it. So I would like to know what happened and how long will it be before I get my gift card.

40

I had purchased some pants from the Battlefield Mall Penneys store and decided to get a couple more pairs in other colors. I called the store to see if they had them in my size. The lady was gone a long time and came back to say they only had a white pair in my size which wasn’t what I wanted. I called again later and got a saleswoman that found the pants I wanted in the color and size and said she would hold them for me until the next day. I then went to the store the next day and when I went to the register I was told to go to, they were unable to find any record of the hold and casually brushed me off saying they were probably put back on the rack. I checked and they were not there. I now find that they are a discontinued brand “made for life” that is not online!!!

Very unhappy customer that will probably never shop at JCP again………

20

After working a hard shift and dealing with a lot of customers a lot of us employees have to close and organize every hanger and cloths a special way that no customer really cares about. I’m really complaining about not getting out at the time we are scheduled too. For example we are scheduled an hour after close and the managers have us stay for 4-7 hours more and expect some of us to open the next day. We and a lot of employees have a life and are tiered of staying later than we are schealed to, a lot of us go to school and have a family to be with.The “L.O.D” name Matthew makes us stay 5-6 hours after close and never helps us, he just walks around and complains. Must be nice to have his position and do nothing. The jcpenny store I’m complaing for is located in Conorado mall in Albuquerque new Mexico.

60

I experienced rude service today at JCPenney’s. I am normally a big fan of JCP. I am a female by birth but I almost always shop in the “men’s” department because I am asexual and I do not identify as being a woman. I selected some shirts that I wanted to try on and went into the only dressing room on the entire floor. (The top floor is “women’s” and the bottom floor is “men’s.”) When I came out of the dressing room, an older blonde employee confronted me and said to me, “Don’t you know that this is the MEN’S dressing room?” I was stunned. I didn’t say anything. I always shop at JCP’s “men’s” section and no one has ever confronted me rudely and judged me for this. It is clear that that employee thought I should be shopping in women’s section, and made her own judgment. I do not understand this behavior. I thought that JCPenney of all stores would be more understanding, especially with their promotion of gay rights as well as their support of Ellen Degeneres, an openly gay individual, as official spokesperson of JCP. If they want me to fit society’s gender binary, then they should at least put more than one dressing room on each floor. OR better yet, make the dressing rooms GENDER NEUTRAL. Our JCP is huge and it would be ridiculous for me to walk through “men’s” to housewares, then to the escalator, then through “women’s” just to use the “appropriate” dressing room for my appearance. Then, oops, wrong size, have to go back downstairs, through housewares, through “men’s” for another size. JCPenney, you should help your employees learn to be a little more tolerant.

60

Has Ron Johnson no passion for the customer who has shopped at jc penneys for over 35 years to get my support hose that was the best ever. I”ve tried other brands but they are not the same. Now you have to go on line and pay for the shipping and handling when we were able to get this item in the store. Has his mom died and he has no compasion for other mothers or daughters who need this item for health reasons. I don’t need to know that a coffee bar in the middle of the store is better than buying what I have always counted on for my health and comfort. I have never gone to this length to get this product back on the shelf. I have read other womens reaction to the same problem and nothing seems to work. WHAT is wrong here. Can the stock holders quit giving this ron johnson so much leeway. I’m sick over this please help us out here. I know this will go no where but atleast I’m trying. Giving him millions has given him no passion for the customer who cared about your store.

20

We continually received buttons that would not go thru or had said they had been used. We entered periodically and said we had won but did not get the printable certificate. On the last day we(my husband and I) entered codes that said we had won 3 #10 certificated and sent them in and recieved the successful message but have yet to get the ceriticate. I am just wondering why it has not came and if you are going to honor them?I have taken certificates in to use that I have been told had already been uses and I had just printed them before leaving the house. This has not been a good experience for me with JCP Penny. I can see from the NUMEROUS complaints I am not alone in this. This does not say much for the reputation of JCPenny.

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