J.C. Penney Complaints Continued... (Page 1)

314+ reviews added so far. Upset? Call J.C. Penney corporate:

I went to the JC Penney store at the Westroads in Omaha, Nebraska on Saturday October 13 around 5:00 pm. I selected a pair of shoes to purchase. The only person at the register was helping another customer with many articles of clothing. I looked toward the men's department, saw a man folding clothes at the register. I went over to him. He called for help to check me out. I waited. Another employee came over he said he couldn't help me because he was helping another customer and also had to help someone who was on hold. Clark, the man at the register, called again. No one came again. I waited for the third call. No one came. He finally said "Someone will come eventually." I waited some more. I finally gave up and started walking away. Clark continued to fold his clothes. When I was about 30 feet away, he called for me and asked me if I still wanted the shoes. I asked him if someone was there to check me out. He said no, he wanted me to put them back. Now I left embarrassed. Penneys lost a sale and a customer.


I visited JCP store # 1960 for purchase check out at terminal 261, transaction # 8850, date 12/08/2012, time 06:57 PM, the associate who handled the transaction her Id was 0231. I had a 20% voucher that did not state that it cannot be combined with a gist card. The associate was rude and discourteous throughout the transaction.

The other associate at that terminal advised her to try it out if the system would allow using the two together. And we understand if the system did not allow BUT fortunately the system accepted it and we did see the final price due but somehow when the receipt printed out we realized that the associate voided the 20% discount without letting us know. My point is that this is cheating the customers and we don’t expect this at JCP at least.

I was sad and furious at the behavior of this associate. Moreover she refused to give us the prize button after the purchase and behaved inappropriately. I would appreciate if JCP takes appropriate action for this incidence.


I've been a decades long customer, always paid my bills on time and kept a low balance. JC Penny has been my go to when I needed a shower or wedding gift, school clothes, Christmas gifts, etc. All that comes to an end today. I probably owe them around $50. and when the next bill comes in, they get the $50. plus the cut up card.

I have used the salon at Pennys for 20+ years. Today I called for an appointment and was told that I had failed to make my last appointment and that my business was no longer wanted (IN THOSE WORDS). There was no question about why after all these years I might have missed the appointment, just this terse statement. I would never have intentionally missed the appointment, but that's really not the point. In these times you'd think that a company might want to keep their clients, not run them off. Oh well, beauty shops are nearly as plentiful as convenience stores. Their loss not mine.

I tried to call the store manager or customer rep. at this store, but you can't really talk to anyone. Try their automated phones. You can get the shoe dept. or the photographer, but no management of any kind.


So not only did it take you five months and four different cribs and dressers before I finally got one but when your delivery guys brought it to my house they tracked mud all over my brand new carpet. When I called someone I never heard back from you guys. This is ridiculous and I am extremely upset.


I made a purchase for two tool boxes from JCP. A few weeks went by and I never received them. I called and spoke with their online purchase department. I was told that my purchase was delivered to another state and they would fix the problem. A week went by and I did a follow-up call. I was then told that it was delivered to the local JCP store by mistake. I tried to get a refund. Hours and weeks later, I was unable to do get a refund from them.

The level of unprofessionalism and care for their customers was unbelievable. Each time I called, I was on the phone for nearly 2 hours. Their online customer care representatives speak little English and are located overseas. I felt like I was part of a Saturday Night Live comedy prank, where I was the victim. They kept me on the phone and avoided any attempt to help me. I asked to speak with a supervisor many times but the ladies who helped me refused and they kept giggling. It was very obvious they were helping me and playing around with co-workers at the same time.

Luckily for them, I remained calm as my purchase with them was work related using a work credit card. The business I worked for was a law enforcement agency. I passed the issue on to another co-worker to handle and she experienced the same exact problems. Her attempts went on for two weeks.

The issue was never resolved. The purchase was approximately $40 and the cost it took two employees to try to resolve the issue with JCP was nearly $1000.

I understand businesses try to save money, but a large corporation such as JCP should have better oversight to ensure their customers are decent customer service. In my experience with JCP, I will never make another purchase with them again.

A few months later, I overheard my supervisor sharing her weekend experience with JCP and how frustrated she was with them. She had purchased a lawn mower from JCP. She said she was on the phone with their customer service people for over two hours and was also unable to resolve her issues.


I was in the window coverings department today in the JCPenny in Modesto, Ca. and I was completely appauled at the working conditions that your employee had to endure to give me an estimate on a window covering. The computer monitor is embedded in a big table, which cannot be moved at all, and the keyboard that she used to type the information on is about 6 or 7 inches lower which forced her to do the task in a bent over position, straining her back. REALLY? She had no chair to sit and I'm sure it was very uncomfortable, especially for 8 hours. Please reconsider her welfare and give her better working conditions.
Also, I was so dissappointed in the changes your company has made to your furniture department. There is really no choices in furniture anymore. J C Penney in Modesto used to have a really nice furniture dept. with lots of options and choices. So dissappointing.


On 12/14/12 I received two messages that I had won $5.00 and $10.00. I claimed the winning on the same date. The response was SUCCESS and he message was that I will receive emails for my respective certificates with 48 hours. I have not received tham so far.

I do not hat the code numbers because I threw away the buttons after receiving the message that I had won.. I hope you will rush the two certificates because I want to use them for X'mas.

I'm extremely up set I feel JCP is running a scam. I have purchase item from the store through out the holiday and was given buttons for the promotion the store has going and entering without problems won on three occasions.

Today on 12/21/12 purchase more item and was given 6 buttons today and told to enter two a day until promotions is over to try to win a prize. But to my prevail upon entering the buttons it would not go through, kept saying it was entered wrong which wasn't true .

So kept entering it again exactly how it appeared as I have did several time before without problems . At this point all buttons I tried out of the six I was given wouldn't go through.

A friend of the family who works for the better business bureau said I should report it and I'm agree I'm very dissatisfied with JCP, by me not being able to enter the two buttons code I'm missing out on a possible win today, and who knows about the other four.

To whom it may concern I have recently put in my button information in for 2 buttons that were winners and was told to wait 24hrs for notification to print out and its been over a week and no email yet.

I also had an issue where I typed in my button code and it said that I was a winner to check my email and when I checked my email the notification said sorry your buttons no a winner. This has happens 3 times already.

I am a very loyal customer to JCP and the buttons are a great holiday attraction that you have going on but its gets very frustrating when you have problems occur such as this.


The last 2 times I was in the JC Penney Store in Plymouth, Indiana, I may as well have been invisible. The only thing that brought me to this store to begin with was my $10.00 coupon, but I now think the $10.00 freebie wasn't worth the unpleasant, unfriendly atmosphere. Not once in the whole time I was in the store did any clerk so much as speak, much less ask if I needed assistance with anything. I was well dressed, hair and makeup nicely done, so I know I didn't come off as a homeless indigent that couldn't afford to buy anything, anyway. The sales personnel in this store are rude, inconsiderate, and truly reflect the feeling that they don't want to be there, and they certainly don't want to be bothered with my being there. This was the case BOTH TIMES I was in the store, so it wasn't just one isolated incident. I doubt that I will bother going in this store again, even if it means losing my prized $10.00 coupon. The manager of this store should be removed if this is how the store is run.


As a credit card holder of Penny's for fifty something years I believe I qualify to make this complaint. Your Black Friday add carried Cooks appliances for $8.00 but very few people had a chance to purchase them as some peopel hoarded them. The thing about this that makes me so mad is a lot of these people turn around and sell these products for more money and make a profit while the rest of us do not even get a chane to purchase even one.

If you really want to keep regular customers I have several suggestions that would greatly help.
1. You could send coupons out to people with credit cards to purchase several at the great price.
2. You could only put a certain number out for sale each day giving more peopel a chance to purchase one.
3. You could limit the number one person can buy at a time.

I hated it whenyou did away with your catalog so I have not been doing much shoping anymore at your store,I use to do all my shopping at Pennys. I do not like standing around forever waiting to get help when trying to look for semi sheer curtains. I finally give up and either go else where or go home.

Now this latest fiasco with the Black Friday sales hs really turned people against the Penny store. Ipersonally do very litttle shopping in our Pennys store in Valley View Mall La Crosse, Wisconsin and this latest fiasco with the special COOKs appliances has really angered me. Don't be surprised to see a lot of previous customers quit shopping in you store. Your new advertising and promotion SUCKS.


I am writing today because I am beyond frustrated. Last week I placed a catalog order for a bedspread, blanket, pillow shams and drapery. On Tuesday of this week I got a phone call telling me my order was in. On my lunch hour I went down to JC Penny's to pick up my order. Apparently the more catalog order area has been discontinued, so as you know we are to go to any cashier. Sandy in the women’s area waited on me, I told her I needed to pick up a catalog order, she radioed someone and 10 minutes later they showed up. She took the slip that Sandy gave her and disappeared for another 15 minutes; coming back with only the drapes. I was then informed that the rest of my order would be on Friday. I asked why I was even called if the entire order was not it; there was no answer except an apology. I figured JC Penny doesn’t care about wasted time on my part so why would they tell me? Sandy rang up the drapes as well as everything else.

I told her that I did not receive all my order, therefore the sales receipt was incorrect. We went back and forth, Sandy was very nice but was apparently not trained to do catalog orders. I insisted that I was not signing because clearly the sales receipt showed that I received everything. She then called Janice over (apparently a catalog order expert) Janice then insisted to me that the sales order was correct, even though it clearly showed all 4 items on it. At this point another manager showed up and said it was correct and then Mark (I assume another sales person) chimed in telling me it was correct and my order would be in on Friday. I implored them to listen to me, I knew this sales receipt was incorrect, but 4 different JC Penny associates insisted it was correct. I told them that I would be back on Friday and I guaranteed them that as far as JC Penny's was concerned there would be no order coming in on Friday because as far a JC Penny's was concerned my order was delivered.

I was assured over and over that I was wrong, and by that time with quite a bit of exasperation that the order would still be coming in. Jump forward to Friday, I go in to the store on Friday, what do you suppose happened? You got it, no order. Why? because as far as JC Penny was concerned the order had been delivered. I really, really, tried to stay calm. I had Sandy who waited on me on Tuesday and was a witness to the entire fiasco call management. A really nice woman named Alicia came over. I again explained the situation. She took my receipt and disappeared. When she came back she said "you are correct, the order is not coming because we show it was delivered". I asked Alicia to talk to Sandy so that she could confirm what I was saying was correct; which she did. I now have company coming and no merchandise to finish the room.

To tell you I am frustrated is an understatement. I worked in retail management for years and I know this all comes down to lack of training on all levels. JC Penny decided to get rid of the catalog department to save money and just throws out the responsibility of it to untrained sales people. Shame on all of you at JC Penney's corporate offices. Customer service is the one thing that will keep companies thriving and JC Penny’s you have failed miserably. Alicia informed me that she would call me when they tracked down the order. Because I had already surpassed my lunch hour I conceded and left. At 2:30 pm Alicia called back to tell me that the order was not found and she would credit me for the merchandise; except for the drapes that I would need to make another trip in for to return. Again I say Shame on you; of course Mark (sales person) pointed out to me on Tuesday “JC Penny’s has been around for 110 years we will be open for another 110”. I am but one customer so I am sure the loss of my patronage won’t be missed, but I was a really good customer and for that alone you should think twice about making sure your people are trained.


I have bought most of my dress clothing at J.C.P. for years but the new direction your company has taken has taken me elsewhere. Today I received an offer from JCP to receive cash rewards for qualifying purchases but I won't be buying from JCP because when you decided to get into the culture war by hiring Ellen Degeneres and by advertising with controversial and offensive ads, I decided to take my business elsewhere. I contacted you way back when and you never even responded. That's speaks volumes! You had rather lose customers as to stay out of the culture wars. You must know that many, many of your clientele are offended at your new marketing strategies. It amazes me that you would offend the masses to cater to the minorities. That is not inclusiveness. That is business suicide! Anyway, I wanted to try one more time because I really liked JCP mens clothing but I can live without it rather than be offended by your in your face marketing strategies.


Lost my favorite sunglasses that I purchased from jcpenney (Dyersburg TN). Went in store to purchase another pair and was told they pulled the display because it was a seasonal item. Whats up with that? The sun shines most days in Tennessee and I need sunglasses year round! Anyway I did purchase a pair at a totally different store. Problem is they need to keep that rack in the store year round!!!!!!!!!!!!!!! It does not take up that much space!


There is the one person at Jcpenney in Panama City Fl that really left a bad taste in my mouth. Her name is Tammy with red hair and she is a true witch. She spoke down to me like I was nothing about my reward coupon and she said her smart comments in front of other peoples as if she was trying to set me straight. How dare you Jcpenney for allowing employees to treat no longer a valuable customer in such a way.


I am so upset with J.C,Penny's. They stopped giving to their customers.Then they give everything to Ellen Degeneres. to give to every one in her audience .They have given thousands for her to give away and.I think they should realize no one buys anything I have not bought anything or have my friends, because.Their customers deserve extras,not strangers.Why do they give it all to Ellen.It is not right.I think this is terrible. Thank You Marlene Strauss


I was very disappointed to hear that you no longer sell Cabin Creek pants for women. I have always bought these pants. I am a teacher and the pants were classy and wore great. Please bring them back to the catalogue to be purchased. I can not find any pants that fit me like the Cabin Creek. I know you have received complaints on this item, but I do not know why you have ignored your customers. I only buy a few items from JC Penny, but I buy a number of items for my grandchildren.

I now do not have a reason to visit your store because what brought me into JC Penny is gone. So, I will take my business elsewhere. It took me a few years to locate the Cabin Creek pants, but I have been wearing them for over 10 years --I bought around 2o pants a year in a variety of colors --I only have a few wearable ones left--do not know what I am going to do without these pants--I have tried other brands but they are too long or too big---just very dissatisfied with JC Penny.


I have been waiting for 2 weeks for my new glasses and was told they would call me when the glasses came into the store. I had to call them long distance to inquire where were my glasses. The person who answered the phone said that they were in a box and had not got around to calling their customers. I have been without glasses for 2 weeks. I have a business and am very unhappy with your customer service in the optical department. My neighbor also ordered glasses the same day because her glasses were broken and has been waiting for a call. I was told that her glasses were in the same box and that they had not tried to call her yet too. My neighbor works on Saturday's and Mondays so we can't come get the glasses till tuesday. I have no idea how long the glasses were sitting at the optical department. If they would have called we could have come to the store and picked up our glasses on Friday the 28th of Sept. I will not recommend your optical department with its poor customer service.


Hi i was in jcpenny 2 days ago in alma mi took my step daughter school cloths shopping they wouldnt let me use my husbands card but 2 weeks before that i used it to get my other daughters cloths with no problems same store in alma mi and used it at all the other stores
I know its stoe policy not to let other people use there jcpenny card if there names not on it we know that and my husband works soooo many more hours like 80 a week to call the number and put my name on it but. Legal by law i owen half of what my husband has even his cards already talked to local police i use his cards all the time with no problems at all just the jcpenny sotre in alma i even showed the lady my marrige licence and couldnt use it my husband has been a costomer for 6 years but he did say that after all the stuff we bought there your company does that including haaving my wedding regitry there last year so we are done with jcpenny after we pay the card its being canceled the lady was rude about it after i swipped the card she wanted to see it and i didnt realize that that was just so she could tell me i couldnt use it and also had the nerve to complain cause it wasnt signed on the back it hadent been. Signed for 6 years lots of people do that and yes i did argue with them i was so mad after spending 130 dollars one one kid and we have 3 so we spent 300 on all that lady should be fired i am his wife and will never use that store again and neither will my husband i hope someone does something cause ill put bad reviews up all over thanks julie spindler


I have won four times in your button promotion. One was just tonight so not enough time yet to see if it is messed up too but out of my wins I have only received one certificate to use. I never received a $5.00 and a $10.00 winning certificate.

Dear Jcpenney employees, I am not happy because my friend purchased two bras from your store in Westfield Gallaria, Roseville, and the cashier forgot to take off the tag or whatever you call it that cannot be removed by customers. I lives in Rocklin, which is some ways from the Gallaria.

My husband and myself have shopped at the JcPennys store in the destiny mall in syracuse ny for several weeks and recieving buttons 2 each to enter on line. We have had over 30 buttons come back saying this code was already used .we are extremely upset as you should be that the only explaination for this is that the employess are taking the buttons ,setting up numerous e-mail accounts and recieving rewards that are ment for paying customers.

In my hometown cortland ny,about 1/2 hour away from syracuse 1 out of 6 buttons were a winner,and NOT 1 ever came back as code already used. I am beyond upset at the thought of these employees are ripping off Jcp ,and that they are so good at hiding things no one will ever find out. It is obvious that their jobs arnt that important after all to them.Hopefully there can be a solution to this problem ,thank you.

And I have to go back just to get them removed. I understand that Holidays are very busy and this kind of things happen more. But it is really inconvenient to the customers and it does no good to your reputation, right?

I am sure I completed each stage as directed. I did receive one $10.00 certificate and tonight I won another $10.00 and was told I would receive the certificate within 48 hours. I hope it works this time. Can I still get the certificates I won?

I received two jcp buttons that said codes were already used.

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I received them from the Eastern Hill Mall Williamsville New York. Also was told I could only receive one button for two different purchases. I shopped at JCP today Blvd Mall Store and was told store was all out of buttons.

Won a 10.00 certificate. Ever time I tried to claim and print certificate out it said the certificate would be sent to me through e-mail but never received it. I tried retrieving certificate several different times with the same result. Also two of the buttons I received from the store had already been entered by someone else.

Finally when I last tried the e-mail telling me I had won disappeared completely. Didn't get a thing. Believe that Pennys should honor what they say they will. Have been a loyal customer for more than 40 years.


I have been a JCP customer for years. Enjoyed and purchased merchandise often. My local store which is one of the originals is one I enjoyed shopping in even though it didn't seem it could provide everything due to it's size. It's had some ups and downs in merchandising my needs, but when I visited there a few weeks ago I was pleasd to see how tiddy the racks looked and DISMAYED to discover the lack of merchandising for what I believe to fit our area. Pendleton has virtually not department stores save Walmart for clothing etc. now even JCP doesn't provide even a little of what I ight be looking for on a shopping trip. Don't get me wrong, the employees are excellent.

The store no longer has what I want. When I asked if you carried plus size clothes, I was told no but they could order it for me. I can order that myself. I don't generally shop for clothes online - very few things for that matter. Here's the Christmas season on us and I'll have to drive 75 miles to shop at a JCP store that might have what I'm looking for. Sad, but I don't think the store will make it on it's current marketing plans. Maybe you should become a BIGGER (not smaller) store in Pendleton and buy the now vacant Bank of America Building. For sure Pendleton could use a nice big department store. Anyway, I'm sorely disappointed in the Pendleton's store's direction.


I ordered a pendant on the 27th of November, and today on the 12th of December they sent me an email saying my pendant was no longer available because the manufacturer no longer had the piece. I just think it's a joke that they had to wait two weeks to inform me about a piece they no longer had, I spent some time looking over the internet and found that many people are having the same problems. I'm furious because this was something I picked out for my girlfriend and bypassed any other website to do a purchase. Now I'm probably going to have pay extra for a piece of jewelry and rush delivery so it doesn't get lost in the Christmas shipping. Jcpenney is a pathetic company and has no respect for their customers, and they seem to not care.


On October 9, 2012 at approximately 1:00pm I visited your Victorville location. I was purchasing a pair of jeans and was helped by a lady named Cynthia (great customer service from her). Not realizing that I was paying with cash and a gift card she swiped my gift card and asked for my credit card, I explained I didn't have it and was paying cash she said she would help me at the register as she couldn't take cash with the hand held computer. The gift card wouldn't work at the new computer and the manager that came over to help was RUDE. He wouldn't look at me, he was rude to Cynthia and he has NO customer service skills. She asked if he could just issue another gift card to complete the transaction and he huffed off.

About 10 minutes later a female manager stomped up and handed me another gift card & without even saying a word she turned and stomped off. Cynthia kept apologizing over and over throughout the entire 45 minutes I was trying to pay. I was so mad that I said cancel the order and was going to leave. At that time the first male manager calls Cynthia and says "get the gift card back" I heard him because I was still standing there. I've been a very loyal customer for over 45 years. I'm not sure I will ever return to another JC Penney again. I cannot believe the way the management treats not only the customers but the employees at the Victorville location.


Ordered 6 new towels and wash cloths, received a call merchandise was in, upon arrival to pick it up, I was given 12 washcloths and no towels, the rest backordered, when they looked at the backorder there were another 12 wash cloths and no towels, the system had changed the order to wash cloths only. Ordered Royal Velvet towels and was receiving JCP Home, talked to the manager and she went into the system and cancelled the remaining wash cloths and I returned the 12 there. Purchased towels and wash cloths at the store, 21 weeks later, received phone call stating my merchandise had arrived, the 12 wash cloths that was cancelled.


Their slogan is "fair and square" but it is far from that. During Christmas I bought a shirt at JCP and on the tag it said $12. But as I get home and remove the tag underneath the sticker it had the original price which said $10. I thought nothing of it, maybe it was a mistake. However, today I went in and i remembered this. As I was picking out things I decided to remove their "fair and square" tag and every single item price was higher than the original. Matter fact, one bracelet was marked at $22 and the original hidden price was $14! I approached one of the employees and asked for a manager, she said the manager was busy and that they could not change the price because the top price was the correct one. I asked her how could that be possible to be over charging people for merchandise and she just said that that was the new management "up sairs" whatever that means. I personally think this is a rip off. And this certainly does not feel fair and square and needs to be changed!


Dear Customer Service, I have owned my vehicle for 37 years, in 1979 I purchased a J.C. Penny lifetime Battery guarantee for it. Over the years I have replaced it with no problems, today I have to report that the manager in the Jensen Beach Florida refused to honor it even though I have my original paperwork. I was told by Beth the assistant manager that the store Manager Lisa Escalante said there was no question that the paperwork was legitimate, or any other reason to deny it, but this manager said no they would not honor it for a new battery.

What Beth said the manager would offer was what I paid originally for the lifetime guarantee, but that amount would not pay for a new battery at today's price, and I would no longer have a guarantee, and that is not what I paid for, what I did pay for in 1979 was a lifetime guarantee. I proved to them that I had the original paperwork, and this years vehicle registration, that was all that was ever required.

The battery my vehicle needs is a model 27-F and even though this J.C Penny does not have an auto department anymore, in the past the previous J.C. Penny manager Mr. Bradley would approve a purchase of a new battery at the nearby Sears store, I would take that approval letter he wrote for me and go to that Sears store and get a new battery with no problem, plus I would retain my Lifetime guarantee, and that is exactly what I wanted today but was denied. This manager would not accept that even though I have his business card and signature on it, to me this is very unreasonable. Please contact that Jensen Beach Fl store manager Lisa Escalante and ask her to call me so I can get this battery installed, I will appreciate that very much. 


We went to JCP Portrait studio at Greentree Mall on Wednesday, November 21st 2012 to get a family portrait. Our appointment was shcheduled at 7:50 p.m., had to make a late appointment because my husband works late. We have 7 kids, so it took some time to get some good portraits....needless to say, we were there for quite awhile. As we were trying to wrap things up, out of the blue a JCP sales associate from the mens clothing walked over and asked if we were about done? To my disbelief, I asked hime if there was a problem, He replied by saying "Yes there is a problem when you're still here 50 minutes after the store closed at 9 p.m. and I'd like for you to leave, so I can lock the doors and get home." He then stomped off. The 2 ladies who worked at the portrait studio were appalled and of course, as a paying customer getting ready to spend over $200, so was I!!!! We were still trying to get things wrapped up, so I could pay and everyone could go home but having trouble getting a 25% off coupon to go through.....about 15 minutes after the sales associate left, a sales manager walked up with her keys jangeling and arms crossed walked up and gave us the "Look of death." One of the ladies at the portrait studio, looked up at her and said "We are almost done!!!!"
Overall, I had a great experience with the Portrait Studio and the 2 ladies who worked there, who had been there since 9 a.m. and had a reason to be tired but were very professional.....I will be returning to the prtrait studio but I won't be shopping at JC Penny ever again!!!!!!



I am very upset as unable to purchase Underscore Nylon Brief with lace waist in size 5. Only find information available for this product is in larger sizes - why not in size 5???

Please let me know the website for this product in size 5 as only available online at JC Penneys. They must be available for purchase someplace!! Clearance, etc, This is the only brand of underwear that I'm able to wear so information would be most appreciated.if can buy this product!!

Thank you so much for taking the time to read my request. Kathie Poechmann, 1085 1st Ave So, Okanogan, Wash. 98840, phone # 509-422-1637.


I went to JCPenney Optical for an eye exam. When I asked for my PD measurements (pupillary distance), they claimed it was information that they don't give to their clients. The reason? They would rather you spend over inflated money on their glasses and frames rather then go online to get glasses at a much much more reasonable price. From the moment that JCPenney realized that I was going to get my glasses on line rather then purchase a pair of their over priced glasses, they treated me like a smelly bum who just walked in off the street.

If you want your PD, I suggest going to WalMart Optical where they will have no problem giving you your PD, with a dis-claimer that they are not responsible if you decide to order glasses on line. In fact I found their prices and service much more reasonable and friendly. You may decide to order an extra pair or two from WalMart who's prices are slightly more then online.


I am so, sorry to bother you I recieved and e-mail saying I won I got excited. I did not read it how to claim I just printed it, and when I went to jcpenney they ask me where the bar code? and I said what do you mean and right then I know I did wrong. I called the customer service and told me what to, but I've got problem which button to inter I have twelve of them.

Should I inter each one of them? Oh! by the way I deleted all that I won because that I don't have to think when I open my e-mail that thinking I won again. I do I two five dollars winner and two ten dollars. I knew that you said I have to claim it in forty eight hours. I kind a did that only I printed it wrong. Would I be able to get all those winner buttons I had? If you tell me that I can't I understand. Thank you very much and I do like this promotion you had, and I do like to go to jcpenney a lot of course I only live about ten minutes away.

Penneys is my store since 1990.


OrI recently was at my local JC Penney store and surprised to see so few associates working there. If your new way of doing things was eliminating jobs that is sad. There was only one cashier on the entire floor. I must say the woman went out of her way to help me but what does your new way of running the company have todo with helping the economy. I really like Ellen and good pick for spokes person but she is for helping people not eliminating jobs and further hurting our economy. Also the merchandise we all loved appears to be disappearing. Very sad for a company that has been part of the USA for so long. You really need to get in touch with the average consumer and ask for advise.


I rarely bother with these contests but thought I'd give this one a shot - entering the codes for the two buttons I received when making a purchase at JC Penney's last week. The print on the back of the buttons is so ridiculously small, I struggled to read them. And I'm relatively young with decent eyesight!

I then went through 6 or 7 attempts at the Captcha entries which were ridiculously difficult to interpret. Finally got kicked off and told that one can only enter a limited number of buttons a day. I never actually accomplished entering one!!! Ugh. Great - I see the Captcha box at the end of this complaint so I'm guessing this won't ever go through either.

What's the deal with the buttons?? I only got two, then wasted my time on the internet to find out the I'm not a winner! There's nothing about that that makes me want to go back and shop for more just to have the same disappointment of losing again. What was wrong with doing the survey and getting a percentage of next purchase? At least we were guaranteed savings. Change isn't always good...


I purchased 2 shirts on 11/23/2012 and received 2 buttons and instructions to submit the numbers to enter a rewards contest. The 2 numbers were awgfz3x and 4pjb4xc and I entered both numbere and for one number it said that i would get a 5 dollar coupond and the other said that i would receive a 10 dollar coupon. I receive a email with the 5 dollar coupon and still have not received the 10 dollar coupon. Please advise if your are going to honor you email responses.

Neil Conner


I got up early and waited in line on Black Friday to get the appliances advertised in the Black Friday ad. The appliances were the "doorbuster item". I was excited because I knew it would be worth it and I was there early enough that there was no way they would be sold out. I planned on getting some clothes on sale as well AFTER I got my appliance and put them in the car (my main objective was to get a waffle iron, griddle, toaster and coffee maker). At exactly 6 am they let us in and I raced around the store trying to find them.

I found an associate and asked her where they were. She replied "We didn't get any. Only the big stores received appliances". I was so mad I left without even looking at the clothes. In fact, I am so mad I will no longer shop there, although I have been a faithful JC Penney customer for a while. I think the ad should have specified that not all stores would receive these items. The Yankton, SD store I was at should have, at the very least, put a sign up letting everyone know that these items would not be available. At least then I would not have wasted my time standing in line. I think it was an intentional fraudulent ad. They may have gotten me there with those tactics but they lost a customer by doing it.


I purchased a set of polyester/cotton sheets with 4 pillocases in king size from a JCPenney outlet store. I did not have a receipt but think that the sheets were approximately 6 months old. I have sheets in my home currently that are 20 years old that do not look as bad as the ones I am compaining about. My husband has a beard and I assume that is the reason that the pillowcases look shredded! There are also multiple catches on the sheets themselves. I believe that the sheets are defective, but I did not get any satisfaction from the outlet store nor the regular store. I think compensation is needed in the form of a coupon for a set of king sized sheets !!! Thank you in advance for resolution of my problem.


As I was in the front of the line at JC Penny line this morning on Black Friday, Looking through the window we saw several JC Penny Associates ringing up sales items for themselves before we were allowed in the store. These items were the small applaince items for 8.00 dollars. When we were allowed in the store, most of the 8 dollar items were sold out. Why was this allowed? Don't say it didn't happen because we watched it through the door window. I have been a long standing customer for JC Penny but after this I just don't know if I will shop again in this store.


I placed an order on 11/23/12 (2012328510447805) the orderwas to arrive to me in 4 to 7 busineess day. I called to check on the order and was told that something was wrong with my credit card per Annett. Made a call to JCP credit card office to see what was the promble and was told by Ray that there should not be a promble, because I have more then enough to cove the $58.00 purchase. they were not understand ing what was going on. Christian from Milwaukee checeked my order and said it is at the point where it can not be cancel. this is my first and last time of order anything from JCP on line. i took you at your word when you said 4-7 business days. your word is your bound and that's what i was staning on your word. i have been with jcp for years, but i see things in a whole new light. i really do not know when i will get my order per christian.


I was shopping in the jewelry department. I asked the sales woman who was talking to two other employees if someone could help me. The older woman came over and I told her I wanted to see the Mother rings that were in a jewelry case on the counter. She told me we don't sell those here and I said well can I at least try them on so I can get an idea of how they look. She says I can't take them out they are usually permanently attached, they are just for show. She proceeded to try to remove one and it did come out and I tried it on. She went on to tell me that I had to order them online. She then noticed that she was being rude so she offered to get my ring size. She brings out this large ring with all the different sizes of rings on it. I tried one and then all of a sudden they all fell on the floor. She says "I knew that was going to happen", she was very irritated. They all fell on my side of the counter and she just stood on the other side of the counter as I picked them up. She tells me " just leave them there", meaning on the counter. I felt very embarrassed and felt I was treated very rudely. All I wanted was to buy a ring. I left the store and bought nothing.


My husband had purchased me a Diamond Ring on o8/12/2011 from Jc Penny because my orignal wedding band had broken and he purchased the lifetime service plan on it. It was right after I had my son so it fit perfectly at that time of course. Now that I have lost the weight from having him it is really lose so I took it into the Jc Pennys in Taylor MI in Southland Mall to have it sized because that is where he had bought it from. I walked up to the counter and there was a couple ahead of me so I waited and I there was a women available (it was Saturday 12/15/2012 around 10:45am,glasses,dark short hair in a bob,maybe an Iltain accent and in her 50/60s. I am a little younger in my 30s) I don't know if that is why she kept ignoring me or not she helped older people who walked up to the counter after me and I know she had seen me caused she looked at me a few times! maybe it was because she had seen me holding the ring and paperwork for it and thought I wasn't going to buy something so she wounld get any commisoon out of me I don't know. So finally I said I have been waiting here and I believe I have been here before the last couple of customers (I work in customer service myself so I wasn't rude about it I was trying to get her attention cause I know she had seen me there). She stated to me this lady was here before you! not a hello or well be with you in a moment NOTHING but rudeness. I know we all have bad days but I know what it is like to be busy with customers too esp this time of year. Anyways she said that lady was there earlier and came back a few hrs later. Really because I had just watched her jump from customer to customer and they were just walking up to the counter. Now I really don't even want to go back there to even have it done. I have never had that bad of service there before my mom,husband and son were with me so they seen it to. We just left after that and said forget it. What is the point of purchaseing a lifetime servise plan if all you get when you come in to be serviced you get a nasty attutide and no help what so ever! I don't know if I well be back to this store or not but I would hate to pay someone for something we already payed for. I thought I would bring it to your attention because who knows how many other people have been treated that way to and there is no reason for it. I know my work positon as a CSA I probley would lose my job or be written up by my boss. Thank you for your time please feel free to email me


Emporia ks .The management is a joke all the boss just sit on their butt all day or walk around acting like their doing something when their really just talking. They tell us at work that were not allowed to talk unless its about work. Workers are right in front of bosses on their cell phones and don't get in trouble cause their really good friends. They judge their customers right in front of them and act like their better than them.its just a horrible place to work you complain to a boss and she doesn't care cause she's friends with them.


Every time I put things in my shopping cart, it only keeps them there for a matter of minutes, and then, with no warning, it kicks them out, so you can't complete the order transaction. If you go to their email section to report the problem you cannot click on the "topic" subject which is a required item to send the email. I called the 800 number and reported it to the rep and she said she would send in the complaint, but that was two days ago and things are still out of wack. I'd have to think with a website running like this, they are losing a lot of money (including mine). My computer seems to be running fine, as I have ordered from other sites with no problems. Thank you for your help.


I placed an online (10 items total) order for $201.00 on Nov.30, 2012. I got one item today Dec. 10, 2012. To my astonishment nothing else arrived. I called JCP customer care, they inform me that due to holidays (WHAT!) my order will be late, also some items may have been on back order, of which they did not inform me at the time I was placing my online order. Now because of their uncaring attitude toward their customers my Christmas packages will not arrive to their destinations in time for Christmas. My daughter placed an order (over $200) on Dec. 4, 2012 and recieved it 2 (two) days later. I don't understand the logic of JCP. Maybe they just don't care when they offer free shipping if order over $50. I am so disgusted w/JCP I doubt I will ever darken their doorway again!


How dare JC Penny even request a consumer report on me as to my character, its bad enough that to obtain a job these days you must submitt to a drug test , polygragh test, employment verification, references, and now a consumer report. I can sit my behind on state assistance with food stamps and let people like myself drain the system squeezing out one kid after another while they sell their foodstamps , take in boarders for unclaimed cash and smoke meth or crack all day , but know I am trying to get a second part time job and you want to trace me back to the womb? Here some facts for you I never call in I am always early to work, dressed accordingly for my job the United States has almost put me in the street while your CEO is cleaning up on my back.

All I want is a job to keep my house, if companies like you paid what some of us are worth we wouldnt have consumer issues, and wouldnt be looking for part time jobs to hang on to our houses. Your consumer report wont tell you Ive been in customer service for 25 years that Ive received awards and letters as to how good I am, its not going to tell you that Im to proud to borrow money to keep my head afloat and that I chose to look for a part time job its not going to tell you. Ive been out of work for almost a year and just now getting back on my feet at a minium wage job, it wont tell you during that year i lived in the street.


The Friday after Thanksgiving I went shopping in your JCP store in Wilkesboro, NC. I recieved a button with a code on it. I was told to go online and enter the code to recieve my free gift. When I did that I entered the code on the button. The next page that showed up was showing a choice between 4 different items. I chose the necklace that was choice one. It said I had to pay for the shipping . Which was $5.99. I recieved the necklace in about a 10 days. After that I recieved another necklace in the mail in an envelope without a packing slip. I went to the mailbox and opened my credit card bill and noticed that this company BFB*MIU MILANO had charged my credit card $49.00 for another necklace the one I recieved without a packing slip and had not ordered. When I called the number 1-855-213-5985 they told me I was on autoship every 30 days they would be sending me a new necklace. And would continue to charge my credit card for the items that I was not ordering and did not want. They said I would have to send the company an email. when I tried to go to the website it did not have a web page, it just kept popping up that, this page was not a valid page. Then I kept seeing where numerous people had a complaint book going on this company. Due to the fact they were being charged on their credit cards as well and had not ordered any of the items. The cancellation number I was given in 1-333-143. I sent the company an email when I finally found on which was support@miumilano.com I have yet to hear back form them. Their address is 1200 S. Brand Blvd. Ste. 154 , Glendale , CA 91204. I in return notified the manager at our Wilkesboro, NC JCP store. She had informed that she had no idea this was going on. I gave her the information that my credit card company gave me. She went online and looked it up while she was on the phone with me. She was in shock, had no idea what had happened. She called me back later on that same afternoon and asked me to go to JCP complaints and to file my complaint on what had happened. I love shopping at JCP stores but I will now become more hesitant about your promotions due to this incident. Thank you for all your help.


On Dec 6 I went to JC Penneys (Orange Park , FL) I went in to have a hair carmelize and a trim. I have very short hair not even sholder length. When I was done Bonnie the stylist told the cashier Chistian that it was $180.00. At that time I was to stunned to question it. I later called the manager Cindy and she said "no it should be between 115 and 125. I asked her to hold my check and I would be back. I went back the Monday after that to write the correct check. I asked the cashier to I get any future discounts because of the twenty dollars worth of gas I used to come back. She said no your caramilzing would have been $140.00. They need to get together and figure out the price and stick with it. I have been a custmer for over seven years but I dont think I will be using them anymore.


I waited in line 40 minutes and then waited another 40 minutes for the saleswoman to tell me the necklace and earrings advertised in your Black Friday ad weren't even there and not in any store. She tried to sell me something that was quite under par from your ad. I felt that I was a victim of false advertising! This was at the Westfield Shopping Center in Meriden, Ct. It was only a $70 sale item, but why would you advertise something that you didn't even have to sell? To get people in the store and sell them something more expensive? I feel cheated. I only have so much money due to my wife awaiting a disability hearing. She is very sick and I wanted to get her something to make her smile!

William Lafleur


I placed an order on 11/23/12 with jcp on line and was told that the order would be to me in 4 to 7 business days. When I called to check on my order on 12/02/12 oi was told that there was a hold on my credit card. i did not understand why because my credit card is just find. then i was told that's just they way that jcp do things. part of that order i need today. if i was told that you were going to hold my card i could have done business with someone eles. i feel that you should be honest with your customers when they call and place an order. i was told that my order might go out on monday Decemb er 3, 2012. as you can see it is way over the 4 to 7 days promis to me. i am trying to see if i can get this order from some other source.


my husband has purchased jewelry several times at pennys..the values have added up over the years. i went over the weekend to look into trading up on a ring he purchased for me. we have certificates on the pieces for trade- up on the value of the ring and earrings. The salesperson 1st off was not professional at all, and told me we know longer honor your paper..no explanation or no knpwledge on how a decision could be made without contacting the consumer. I had no chance to take advantage of the agreement given to me byPennys before you decided to do away this...I feel i should be given the chance to consider trading in the ring, as i had intended to do over the weekend. This is not proper for you to rip off the consumer..This was a deciding factor to purchase several items over the years.. What a bussiness you must run.. I have been a loyal customer for over 40 years. I do not expect this from your store chain...I would like a response to validate your actions as to why you would rip-off a consumer without notification.


I was told that my ring that was being shipped to me would arrive within 4-8 days, I then looked online and my tracking order stated that it wouldn't even be shipped until Dec. 4th! I need the ring before then and Jcp did little for me in helping me in the matter. I was not told the correct information and now must wait for a ring to come that I was suppose to have within a day or 2 of thanksgiving and now may not be receiving it until christmas. I do not think that this was my fault and this issue should be handled and I should not have ever been put in this imposition. I am very disappointed in the service of Jcpennys.


I feel I was treated very badly at your store in Lebanon NH at the Upper Valley Plaza in the Hair Solon Dept on Sept 9,2012. Here is what happened, on August 23, 2012 I went and had a Perm and Hair cut by Barbie (I would like to note she was very nice no problems with her) after she was finished with my hair she sold me some products (shampoo and conditioner package deal for $22.00) she told me if I was not happy with it I could return it for a full refund. My total cost for the day was $102.00 plus a $10.00 tip.. (See attached slip #1). I tried the product, it did not work for me, and it made my hair feels matted and had such a hard time getting a comb thru my hair. So I returned the product.

When I got the register I explained to the young lady what was going on with the product. She got me some other stuff to try. I purchased the products she handed me along with other products that I needed. Well she did not know how to do the refund; she first rang up each product and was going to give me a credit of $40.00 I explained that I only paid $22.00 as a package deal. (I feel if I was not an honest person and took the $40.00 maybe you would not be getting this letter from me anyway.) She did not know how to process the refund as a package deal, so that I would get a credit of $22.00. A co-worker came over to help her and she too was not sure how to process this, so they told me she would take $2.00 off conditioner. The replacement product were fresh curl for $12.00 and redkin all soft cond for $9.00 but was rang in as $7.00. (See receipt #2) if she did not take the $2.00 off the total would be $21.00 So went home tried these products, the product that she sold me made my head burn and itch. So I returned them.

When I walked into the store there was no one at the register I stood at the solon register for a good 10 to 15 minutes no one came out to wait on me. (Let me explain why I waited so long, I live 35 minutes away for this store) So as I am standing there I see one of your associates who works in the solon dept. talking to an other associates in the make-up dept... ( Their conversation was being done at the new make-up dept.) The young lady who worked in the solon dept. finally walks over to help me. I explained that I was returning these products as they were not working for me. She listened to me and then walked out back. Someone else comes out from out back to help and again I explained why I was returning the product. She did not know how to do a refund. The young lady that I started with came back out and grabbed the Product from me looked at it put it on the counter and walked out back yet again, did not say a word.

A few minutes passed. She finally came back out and rang up the credit and only issued me a credit for $19.00,(the young ladie who was talking to the ladie in the make up dept.) I explained that I she short me $2.00. She then raised her voice and told me I was only getting back $19.00. The young lady told me that she was not giving me the full credit and was very rude; she embossed me in front of her co-workers tell me I did not know how to add or did I know what I was talking about.. I was not rude to her and there was no reason for her to be so rude to me. I did try to explain why I felt I was due $21.00 and not $19.00. She told me “I can give you credit for $19.00 or I could keep the products. “ (See slip #3) I did ask if there was something else I could try, as I wanted something good so my perm would keep longer and look good and not dry. She did not want to assist me, so any other person came out to help me and as she was helping me that same young lady called her out back, So I walked around the solon checking out other products and seein if I could find something, waited a while and no one came back out to help me.

All those ladies turned there back and walked away from me. They ALL walked out back and no one would come out to assist me.. I saw a manager in the store and walked over to her and explained to her what had happened and that I was interested in getting the right product for me. All she said to me was that she was sorry. I will talk to the girls. That was all she had to say. I did not pick up any products that evening, as I was so upset, I left your store shaking and very upset. Not because of the $2.00 it was because of the way they treated me. I have never been treated so rude. I went back into the store a few weeks ago and as I was approaching the solon there were two of the ladies who that were there the night (slip #2), they saw me approaching them, they turned there back and walked out back. They did not come back out front to wait on me,or anyone else.

That same week I had an appointment with Barbie for a hair cut. I was afraid to go in, so I canceled my appointment with her. I was afraid that those young ladies would embarrass me again in front of other people. It took a lot for me to send you this letter; I feel you those ladie need some training in Good Customer Service Skill. It dosent matter who was right or wrong aobut the $2.00, it was the way I was treated when I was making the return and trying to explain why I thought I was stil due the $2.00. There is right way and wrong way to tell a customer they are wrong without embrassment, to either the parties.

I feel the manager who told me she would talk to the young ladies she did not. I feel if she did they would be more respectful to me as a customers. I wish that you could have seen how I was treated, you would have been shocked. One of the reasons it’s taken me so long to write this letter is because I was afraid of the consequence of what they would do when I walk in to your solon dept. So I have decided to stay away from your solon dept. But felt you should know why and what happened. You know when Irene flooded the Upper Valley JC Penny’s it was so sad could not find anyone to do a good as job as Barbie. But when the news came out that your store was re-openinng I was so happy, As I have been going to your Solon for years. As I really enjoy going to Barbie for my hair, She dose a great job! If you should have any questions please feel free to contact me.


I purchased a sectional sofa on my account last year (approx Feb or March, 2012) for my daughter. At the time we were told that we should take a warranty on the set, which was $ 180.00. We were told it would take care of everything, especially seams, zippers, dog and cat damage, etc.
We purchased it. Now when we have a claim, which my daughter did on line, and I uploade the picutres, they came back immediately and told us that the policy does not cover seams and this is seam damage. I did not spend this kind of money to have seams fall apart in just over a year. The set has been very well taken care of and looks almost new. I have been a customer of yours since the 1970's and hope that you can resolve this matter by either fixing the seams or replacing the part of the sectional that is damaged. The seams should not tear this easily.
We are very disappointed with the seams in this set, and disappointed even more that we were told it was not covered by the warranty policy we purchased. That was the only reason we purchased the policy. I look forward to hearing from you with a solution to our problems. I can send you the photos if you like.


I entered one of your stores today and promptly turned around and left due to the poor experience a couple weeks before. Lets just say the bad taste is still left. A couple weeks ago my fiance and I did some shopping in the Henrietta location. When we were done my children had to use the restroom. My oldest daughter took my youngest in. When my fiance met up with us I was proceeding to enter the restroom with my children but the cleaning lady tried to push her cart infront of me. While I was in there with my three year old the cleaning lady yells in you almost done I have to clean. I informed her when my child is done I would be out. While washing my daughter's hands I stated to het I could not stand rude people as the tone and words your employee used I found extremely rude. She proceeds to yell in she wasn't rude. I informed her I felt she was and that was all that mattered. She stated yet again she was not rude. When I I went to leave with my two daughters and 12 year old cousin your employee was standing right at the door with her cart. I opened the door wich she was blocking with her foot and I was barely allowed to open and my cousin stepped out and almost fell over the wet floor sign that was placed directly outside the door, she fortunately was able to gain her balance your employee informed me I could have excused myself. I reported this to management as I am sure there was no repercussions for her behavior. I am angry that this whole experience has cost me one of my favorite places to spend my money.Just thought you sshould know this is how your customers are being treated.


My complaint is with the JC Penney furniture store at the Arrowhead Mall in Peoria, AZ. I went to the store two days ago to buy a dining set. I saw one that I liked and tried to buy it. The salesperson, who said that it was her last day on the job as she was retiring, indicated that the computer system was down and that she couldn't sell me anything. She took down my name and number and said that she would have someone call me.

I waited a day, and no one called. Two days later I called and offered to buy the dining set over the phone, but was told that I would have to come to the store to buy it. I then returned to the store and once again tried to buy the dining set, but once again was told that the computer system was down. No one had a solution, and no one would sell me the set over the phone.

I received a call after I got home on my voice mail that the dining set I wanted was not in stock, but that I could buy the floor model IF I came and picked it up. As much as I liked the dining set, I am going to look for one elsewhere. To say that this store is operating in the Stone Age would be an understatement.

I have shopped at JC Penney for many decades and have spent plenty of money with the company. I expect better service.


Congratulations, Penneys. Your plan worked. I was shopping for earrings today at the Penneys in Century III Mall, West Mifflin, and saw a sign that said in big letters "$10." At the cash register, I gave the associate a 20% off coupon and he charged me $15.41. I said that I thought the earrings were $10, and the associate next to him told me that the sign says $10 but in small print next to it, the sign says, "and up." I paid for it anyway.

When I went back to look at the price sign, it said "and up" in barely perceptible small print. So, if the plan is to get the customer to the register thinking that the price is $10 and then bank on her/him paying the higher price anyway, then it was a success.

I generally like Penneys, and prices are good, but I really dislike deceptive advertising.


I have been entering the JCPenney buttons since 2 days after Thanksgiving. I have had 3 buttons with no response at all. In the last 3 days I have had 2 buttons which received the response "this code has been used previously". The first 2 days I entered 2 codes because the website said you could enter 2 codes per day, but I did not get responses for both codes either time.

I have emailed JCPenney. My reply was a form letter that did not address the issues I had raised. I like JCPenney's. I have been honest and played by the rules. I do not think they have done an adequate job administrating this promotion. I feel cheated. In ads and at the store I have been told 1 in 4 buttons is a winner. This has not proven true.

I have received several buttons and have a tremendous trouble with catcha words. I also received a square buttom with code aza23dz and when I tried to enter it, kept getting message "invalid code". You may want to get customers back (I went twice) because I received $10 gift certificates, but it now makes me think, why did I go through all that trouble, and second, can't get a button registered. You may rethink a campaign like this again, very frustrating.

I had enter two buttons on 12/12/12 n got my email stating I won but have not received certificate to print out yet they where $10 each please let me know as soon as possible or send them to me thank you.


It's been 48 hours and I have not received my $10 gift certificate. I've won more than once and received those within 48 hours for whatever reason I have not received the last one submitted on 12/17.

The 48 hour response time is not working and Customer Service at the stores are very short with your questions. You shop, gather winning buttons and you never received the official certificates. I've won twice since December 11, 2012 with no response. Also entered two more buttons and the response was that the codes are not valid.

I have not received my printable $10 certificate. I received the email on December 17th indicating that I was a winner. I successfully responded to the email on the same day. I have not received the printable certificate. Please send me the certificate at your earliest convenience or let me know what I need to do to receive it.

The code goes no where, just says invalid captcha. It asked for two words to type in . There are no words and no where to type them. This is a big hassle. Time is running out. Don't have the game if you're not going to make it work, stand behind it or have some one to talk to or a contact number for a real person.

I've talked to 4 different people, they knew nothing and this site doesn't look like it's going to help me either . And if it does, it won't for 2 days. I'm not going to have time to enter my buttons. Not happy!

I had a button that was for $10 but two days later it disappeared, but I was not sure if I was to print it or if a certificate was to be mailed because there was a statement that said that it would be mailed. How can I get this $10 that I won.

I Got a message saying i won $10.00 from entering my codes this was on Monday December 17,2012 it said give it 48 hours for it to show up well its been 3 days and still my certificate has not shown up I revised the page and clicked on it a couple more times and still no coupon certificate has been e-mailed to me yet.

Then today i visited the store @Richmond Mall got two more buttons and there said that the buttons have already been used how is this so if i just got them today from your sales rep. will like to receive my certificate and two codes that have not been tampered with used upon giving out. Wow Jcpenny you can do better than this i hope.


My husband and I were at JCpenney's Bedding Dept. on 12/13/12 between 1:00 and 3:p.m we needed to buy some bedding items. There was one particular comforter that we really liked, but we could not find it,so we asked for help from one of the sales representative he said this is not my Dept. another sales representative came over to us my husband and I asked her if they have that one particular comforter that we really liked, she told us that is out of stock you can probably order it online.

I am so disappointed because she did not offer any apologies for having the item still on display when it is already out of stock and did not offer any other customer options she just stood around and watched us,so we left. We like really shopping at JCpenney and we have experienced some unpleasant representative manners,but today was the worst! So we took our business to Belk.


How do you tell customers to enter a 7 digit code when the button you gave out has only 6 letters? Normally I don't even waste time on games and promos but I thought JCP would be legit. I just opened a Charge account and I'm just ticked enough not to use it ever, if I don't get some explanation.

I redeemed a few buttons earlier in the Christmas button program but starting last Friday, the buttons stopped working. It will give the message that the code is wrong or the captcha is wrong. It will alternate the messages until you get tired of trying. I am a regular Penney's customer and would rather not have the program than to have it and only some people can use it.

This is really annoying. All attempts at getting them to help me have failed. What is up with this?


I am very disapointed in the JCPenney's company, you are changing you stores to be for the young and skinny people. You don't have anything that is for the middle or older people. You don't have any dresses that are for Church people you have the tight trashy cloths that we don't wear. We all like getting the large catloges so we can see what we are looking for. You keep going the way you are going you will be closing before long. You need someone to Run the company that will get cloths for everyone. I have always shopped with JCPenney's, I knew I could count on them to have the styles that I was looking for. I can't do that now, I don't even want to go in the store anymore because it is useless. VERY DISAPOINTED!!


I took my son for a free haircut at the Wellington Green Mall today. I was told by the salon that today would be the last day for this service. They said JCPenneys was stopping the program. I can't seem to find this information anywhere online at your websites. I just wanted to verify that the information is in fact correct and it will no longer be offered to children. Thank you for your time in this matter.
Debbie Bechalany


All excited to go to function looking great. Spanx order > arrived approx time when expected..attached was security tag ..the tag that is removed when purchased in store. Can't believe this hindered me from looking gr8 and when needed. I Spend a lot of dollars at your store and have recommended to all my friends. Saddens me that your Quality Control was so non par! $61.62 was money wasted for you to de-value me as a good customer...Now I have to make a trip to store, but after the moment that I needed it the most.


I had my hair done today Penney in Hobart Indiana 219-7382155 ..first it was dyed red,orange.brown I told girl to fix well she then dyed it black!!and said that was all they could do for me also I am a breast cancer surv.. She wouldn't even cut my hair . And she didn't not fix black. I said I was not walking out like that she said that's all I can do for you apparently the mangment is just as. Lame as the manager Beth would not talk to me or return my calls the people in this store said to me that's a shame Beth is leaving right now bye bye mayb you should not hire preschoolers for such an upscale job!!!! They said I could try to call Beth in the morning. Maybe she could help me.. Then..I have globs of dye all over my face my neck I informed them I was showing up in morning globs included they need to do their jobs right!!!! And fix this horrific .so called hairstyle I have a job a family and I have to b seen out in public like this . This is. It right . This is a hair nightmare from penneys . Please help me .


to whom it may concern: I live in NYC i went to the JCP store in Bay Plaza Mall to buy the Invicta watch 051-5177 (price) $262.00 that your advisement have in the web . Unfortunally the store ran out of it. I try to buy it through the web but it's also unavailable. My question is, can I get this watch for the same price when ever become available in the store or web. if your answer is yes send me an e-mail or a code number to be able to get it at the same price. Excuse me to write in this section but i didn't know where to go to ask my question. By the way Bronx staff from JCP at Bay plaza mall are exceptional, especially Mr. Kenneth that gave me the extra mile to help me. He went to so many to try to find me the watch. Thank you in advance for your answer. Margarita


JC Penney store in Searcy Arkansas. This store has some of the kindest employees working in the most poorly stocked JCP! This was once a GREAT store and now its turned into a place to pick up online orders at best. Even that had been made more difficult with the closing of the catalog dept! Was that the intention?

While Little Rock is not too (30ish miles!) much further to drive, we in Searcy try to push the "shop local" mantra. I've used the online catalog a lot this year therefor am wondering if thats what you are shooting for? Sometimes it nice to actually shop in the store.

Or it used to be, not anymore at this location. I feel If your store doesn't care about our little town maybe we should take our business to one of the other local businesses that does. Sorry JCP but If I'm going to have to travel the extra distance, there's much better competition for you in Little Rock that I will be utilizing.

I'll miss shopping at JCP and may still utilize your catalog occasionally but my days of shopping inside your stores is sadly gone.Whoever is responsible for these recent changes has thoroughly ruined my once favorite store. Thanks CEO I hope you makes lots of profit. (sarcasm, of course)


I was in Jcpenny's in Washington, MO last night to buy a wedding gift and I had received some rewards certificates. When I went to check out I requested a gift receipt and they informed me that if the gift was brought back that they could only exchange the gift for the balance that I owed after the certificates. This does not make any sense. I have been a loyal customer and to here that I was purchasing over $70.00 in goods, but it the gift need to be exchanged they could only exchange for the balance of $2.82 is insane. I was very shocked and in the future will be looking for a new retailer.


I need to speak with the JCPenney manger regarding my picture that was taken on Saturday. I'm writing for several reasons: my appointment was at 12.50pm I was not called until three. The guy that took the picture angel was ok, the girl that was helping was rude she did not want to hear anything I had to say.

I told them I wanted to a Christmas and birthday for my daughter and the outcome was a disaster . I try to speak with shanell but was unsuccessful the other girl who said she was the assistant ( pointless ) she was very rude and I use the term"rude" loosely.

At this point I would prefer to speak with a live person instead of emailing so I can explain this better.

Disappointed JCPenney customer- Shiva


Twice now I have gotten new buttons from my local JCP store and have entered them and a message comes up saying these codes were already entered, but they were brand new buttons.

I returned them to my local store. The first time it was four buttons and the cashier took them, threw them away and gave me 4 new ones. Of those 4 new ones, 3 of them also said that they were already entered.

At that time they were all out of buttons and do not plan on getting any more. I would like to at least get new codes for these buttons that I have in my possession right now to see if I have been a winner or not. The codes are 3wbxqzs, kwjhwnn, 45rmaca.

Last week I entered the code off of one of my buttons and was told that it was a $10.00 winner ant that I would receive a coupon in the mail. Here is it a week later and I never received anything. I called JCPenney and they gave me a web site to go to but it doesn't work.

I have still not received my coupon and when I called the store where I received the buttons in the first place they told me I could come back and they would give me more buttons but that is a 30 mile drive one way for me. I have been a loyal customer at JCPenney for years but right now I am very dissatisfied with them.

Please respond before the deadline of the contest.


Dear JCPenney's: I had some difficulty in locating your homepage red button for the code entry as none of your instruction, links or pages held the infamous button noted in the instructions. I was finally successful & posted my findings:

1. Go the the official JCPenney web page
2. Enter jcp.com/christmas
3. When at new page enter your e-mail address and you will then be presented a page with the red button & can enter your codes.

This process was successful for me but it did take some attempts and a desire to be successful. Your site is not working as indicated per your instructions. Thank you for you time and Happy Holidays!

I would like to say I am very disappointed in JCPenney. First of all the very burst button I got dated I won $10 dollars. An I have yet to receive that. No email to print out nothing. An then I had 2 more bottoms that when I put the codes in I never got an email saying I won or lost.

So I tries to re enter an it dates those have already been entered. Ok I that's the case then where is my response on winning. I would like my winnings an compensation for what happen. I love penny's an shop there at least twice a week an now will probably never shop there again. I'm discussed with the way things were handled.

An since I can't get a JCPenney credit card from y'all I'm very pusses. You know not everyone has perfect credit but have awesome payment history on other stuff. So I want something done about this or ill go higher up to y'all's Bose an get my compensations.

I shopped at JCPenney and received a bunch of buttons for all the Christmas shopping I have done there. Not one Time has the comp. gone through to see if I won any gifts. I think it was a scam to get my email to send out info. This is not right.

It's very difficult to read the Christmas captcha's so i can see if i won anything & i won some of the JCPenney discount coupons but they didn't come with the upc codes & i tried to use those again they wouldn't work so i'm out the 10.00$ i could have saved because YOUR web site said they were already used!!

Now i'm out!! I'm 50 years old & don't have time for all this hassle just to save a few bucks!! Why do you put your customers thru all this hoop jumping & frustration??!! I like JCP but come on this sucks! And then i have to do ANOTHER STUPID CAPTCHA AT THE BOTTOM THANKS A LOT!

The first 4 Christmas buttons I received worked just fine, but these last 2 are a pain. I worked for 1 hour on one button code and only got a invalid captcha message on the next one I received a message that the 7 digit code was incorrect. How do I send this by mail to JCPenney?

My husband and I won twice and we can most certainly use these gifts!


I was in JCP yesterday to make an exchange, I had bought a pair of clearance tennis shoes in the Tracy store last week. I had a handfull of toddlers with me and was unable to try them on, I bought them as they were the last pair and figured if they did not work out, JCP has 'hassle free happy returns'...Well of course they did not work out and I went to exchange them for a pair of boots for my daughter yesterday and ANGIE refused to do the return.

She said that because I had used my winnings from the buttons I would only get a 4 dollar credit. Before speaking with her an associate at a different register said if I returned the shoes I would get 4$ but if I exchanged for other merchandise I would get the full 36$ toward the new purchase. ANGIE wanted me to walk her across the store and point out the associate that said this... I had my children with me and I was not going to haul them across the store just to get some poor girl in trouble..It is not the girls fault it is the managements fault that their staff is unaware of the policies. Angie was smirking the entire time being extremely rude. I ended up leaving the store in tears with the same tennis shoes I walked in with.

I grew up in JCP my dad was a store manager for 35 years, I am a dedicated customer and go into JCP on a weekly basis. I have a JCP gold rewards card that I keep in good standings. I understand that maybe that is the policy but I was misinformed by other staff and the exchange should have been honored. I am disappointed in the customer service I received and I must say I do not look forward to visiting JCP anytime soon.

I know that JCP is all about having satisfied customers and they failed to do that yesterday. Now I am left with these shoes that do not fit and have lost 30$ of my winnings from buttons. JCP was not going to lose anything in the exchange process and I know that they would turn around and sell those shoes for the price I paid so then they are making double on those shoes because they would have only returned 4$ to me. The whole situation is very upsetting and I was a part of the JCP family for a long time and this is not the way it should be.


After winning 3 times with the buttons (one $5 and 2 $10 coupons) much earlier in the season, the last 8 buttons either don't work when the CORRECT letters/numbers are put in, or the message tells me those numbers/letters have already been used. Why are the sales people giving out "used" buttons?

Over the course of the last week my husband and I received 4 holiday buttons from your Stonecrest Mall Store in Lithonia, Georgia. When we input the numbers online, we got a message that the buttons had already been used! Here are the numbers: y252e4a, vjvvfqr, zamnpau, busu2tj.

I think there is some fraud going on at the store were people are checking the button inventory for winners and passing the codes on to people they know to redeem the reward. I mentioned it to my sister and she had the same outcome with a couple of the buttons she received.

This promotion has an easy exposure for fraud since the codes are readily visable and people can use their cellphones to check them. If you decide to use it again, buttons should be in some kind of wrapper. I love JC Penney so I was dissappointed to see what happened with your button promotion.


What marketing genius in upper management decided to discontinue carrying JCPenny Pantyhose? Some hot shot college grad, no doubt. What are women supposed to do? Listen, bub, not all women, regardless of age, have been blessed to have the perfect, model-like legs to go bare-skinned. And just because tights and leggings are in fashion doesn't mean ALL women want to wear them. Who actually manufactures the JCP hose? I will buy directly from them, thank you very much. And by the way, your website stinks.

Apparently the hose were supposed to be available online, (yes i know, while supplies last) so i put several pair in my cart, noted that they were on backorder, went to checkout, put in a free shipping code, & suddenly all my items are deleted. I went back, put the items in my cart again, and suddenly they are no longer available at all? Then why were they still shown on the site to begin with? A couple of months ago I tried to order them & it said they were out of stock. But then today they are available on backorder but then suddenly out of stock again!? Figure out if they are available or not & stop misleading the consumer!


Once again I was disappointed with the severe shortage of merchandise. I used to go there because I could always find and unusual item or something that I didn't realize that I just had to have. My hard to please family could always find clothing there, but not anymore. You no longer carry jeans that have big legs; the children’s section is nowhere to be found. What happen to bedding and bath? Career clothes in all white!!!


I was told by a JC Penney Supervisor to get a Git Card and order on line on 11/23. The supervisor then check to see if my items were availalbe and they were so we ordered 3 different pair of Arizona jeans size 36 x 36 and paid with Gift Card which she kept. I was told I would have then no later than the 2nd and now not only am I still waiting I am now being told 1 pair is no longer available. They will credit my gift card which I don't have. I will never shop JC Penney on line again. When Walmart says shipped in 3 to 5 days they mean it. JC Penney apparently does not care what they tell you as long as they get your money.


I used my Penny's card quite frequently until the change in the store. Although I don't care for the new store idea, I still shop try to shop there once in a while. First of all the store hours are not posted on the door, nor does the phone service work when prompted to get those hours.

Secondly, the prices are not as good and the quality is just a little better than it used to be. Lastly, I made a trip 20 miles today to go there after I couldn't find any information saying they were closed for Easter to arrive to a closed store with no sign or and advertisement about being closed.

This is not good customer relations or marketing. Just wanted to give my input.

Thank you.


I have done for a few years most of my shopping at JC Penney. Last Friday broke the straw on the camels back. I don't like the changes you have made to the store and guess you no longer want my business. Last Friday I was talking with several woman who felt the same way and we ended up at Kohl's. My favorite cloths are gone and I don't like the way the store has been remodeled and your poor selection of Christmas items. I really loved shopping at J C Penney in the past and taking my grandchildren but I guess those days are gone.


I have been a JCPenney customer for 30-something years. I think their merchandise is great, fashionable, reasonably priced, great sale opportunities but I have got to write in about the latest commercial being played in the Charlotte, North Carolina market. It is a commercial of people screaming about sales. It is the most irritating commercial I have ever seen. Whether it plays in the evening when I'm watching the news or in the middle of the night waking me up and scaring me to death, I hate it.

I have never lodged a complaint with any merchandisers but PLEASE MAKE IT STOP! I am not psycho but it actually makes me mad when it comes on. Its an obnoxious commercial. Thank you for your consideration.

Your current commercial that is being aired on TV that shows all these super annoying screaming people is a horrible thing. My little grandchildren were here and were frightened, asking in a distraught way, "What's wrong with them, Grandma?" We can't get to the remote fast enough to hit the mute button. Perhaps you think this ad will "get our attention" and therefore, we'll follow up with whatever you are promoting. WRONG. I don't even know what message you are trying to get across.

And frankly, I don't care to find out what it is - any company that would produce something this annoying (and frightening to children) doesn't deserve my business -- I won't be visiting any Penney's stores anytime soon.


This Sunday's paper (02/17/13) included an advertisement titled Spring Stock up: Save Big (jcpenny). on the back is a picture of a young couple 25% off Jockey. The picture (male) is far too risque as far as sexually impropriety goes (call it smut, degrading, shameful, perverted, negatively suggestive. or whatever) Some of your customers still have morals) Just about the time I am ready to shop at jcpennys this shows up. Sorry you just lost my business.


Yesterday I was in Penney's in Lafayette, Indiana. Normally I have a great time shopping there and find all kinds of things I want. The staff are usually very helpful; too, but yesterday they seemed a bit flustered. Throughout the store there were large while "things" that took up a lot of space. I couldn't tell what they were or if they even had a purpose.

With these "things" all over it seemed like merchandise was in places it shoulldn't be and I had great difficulty finding more than a few selection of my favorite desginer Alfred Dunner. While checking out my concerns the really nice saleslady suggested I use the we site and my access code to tell the poers that be my concerns.

I got so mixed up trying to find the right thing to use got the jcpenney.com/survery but on it was asked numerous very personal questions and nowhere was there a space for me to list any concerns at all. So, please read my above listed concerns and tell me what you are going to do about the. I want to keep shopping at Penneys, but only if I can find the things I want - and easily!


I put in my JCP Christmas buttons code and at the time I did not know that the email account had been deleted. When I restored the account it sent all the emails back to the senders. When I tried to reenter the code it would not let me because it had been entered once before. Is there any way I can reenter to see if it won anything?

When you enter the code and the security Captcha, the site does not work. I double check all of the information on my end and it still does not work. JCP needs to get this fixed. The promotion end and I still have several buttons to enter. No promotion if people cannot get prizes!! Will not shop at JCP and tell friends and relatives to shop there either if they cannot fix the site!!

I Entered 2 JCP Christmas buttons and never got a response as to whether or not they were winners. I tried to re-enter them and they said they were already used. Not sure when to call or talk to about this problem. I called an 800 number and they gave me this email and said I would receive a response within 24 hours.


I finally get a winner and it wont accept the Captcha codes you have at the end! Ive lowered my security ....stopped my pop up blockers and it still doesnt work! I have one hour in on a $10 winner! your button promotion sucks and so does your site! No need for endless e-mails keep your $10 and I'll shop somewhere else!this is where I'm not proud to be an American! I visited your jcp store in the Columbia Mall on Saturday December 15th and requested buttons for the current button campaign.

One of your store clerks in the linen and clothing Department issued me some buttons for entry. I entered the buttons as I had done before on previous entries, but every one of the buttons that she gave me gave the message that the button had been used before. I made another trip on December 17 2012 at the Prince George's Customer Service Desk and was issued two buttons which again gave me a message that those buttons had been used before.. This is very frustrating, because it seems that the store employes are entering the buttons then giving them to unsuspecting customers. I would appreciate an inquiry into this obviously fraudulent activity at your stores.


I recently called to make an appointment with the optometry department at the Glendale galleria JC Penney and was told to go elsewhere because they wanted me to be happy. I had my glasses made there in the past and was very happy with them. I made the mistake of going to the JC Penney in Valencia, but after several visits they couldn't get my prescription right. I got a refund and called the JC Penney in Glendale to schedule an appointment and explain my situation, I was told to go elsewhere so I could be happy. All I wanted was to get my prescription done right.


I have 2 buttons I received from Jceppeny. I go to jcp.com/christmas to enter the codes and I put in the captcha and every time and it tells me it is incorrect. I have done this 30 times at least!! I KNOW I am putting the codes in correct!!

work in techincal support and help people with these captcha's all the time, something is clearly wrong! Please fix so I can enter my codes!!

I have won twice with the buttons but the last two I received will not register. It keeps saying wrong captcha. It is not wrong just will not register. This is very annoying and misleading. Now I see there is another captcha on this page.

First I love this promotion, and has cased me to go in a jcp almost every other day to see sales and get buttons, the captca is a pain in the but but i can usually get it to work on the second try its a pain but i don't mind its free money, lol.

The problem i have is i keep getting "there seams to be a problem with your 7 digit code" error? ill try a few times on each code once again not the captca error its a problem saying the code is ivallad and yes im typing it in correct i have 20/20 as well as had my wife double check.

Bottom line ether some of the codes are bad or my other thought is some one at the store has already used it ? but out of 16 buttons 7 are no good, i did win 15 bucks totle tho,woot woot. but it makes me think i have a trip code or something that just isnt working or some one else used? Any ideas

Hope it works!


I have been a shopper in your store for years. I went in tonight and looked through your Arizona Jeans and didn't find my inseam size which is a size 36. I was told that they don't carry them anymore only online. I went online and found out that the size of inseams only went up to 34. I have gone to your big and tall section and have only found a wide waist selection there.
I have been to many different stores, wal-mart, target, etc. They only go up to 34 inseam if that. The big and tall stores said I was too short and I fell through the cracks. I have been told before that the Arizona Jeans bootcut 36x36 was a popular and often fly off of the shelfs when they come in. I don't understand why you wouldn't carry a product anymore if it was popular. Please bring this product back into your stores.


This complaint dates back to 12/2012 when I emailed jcpennyI disgust my dec pmt error from my bank. It was 1day late and tacked on a fee. The next bill minimum pmt due was ontop on the late fee and each month after. Even know my bill was pd on time. I was charged because of the minimum pmt due was with the fee that should have never been charged to my account in the first place. I received 7 letters from JCPenny all dated the same day regarding the 35.00 late fee. How does something like this happen with such a reputable and professional Company. I've have such a problem trying to fix one late fee from December 2012 and it has spiral out of control. I would like JC Penny to look at my account as a account holder and consumer and not just a number. Please help me with these error(s).


When they trashed the clothing and shoe department I thought, oh well there is always the hair salon and household goods. Guess what? They are busy trashing it. I have been a loyal JC Penney customer for over 20 years and purchased many of my clothes there. First, they attacked sizes. Being small, I could no longer find any dress pants in my size, but could find lingerie and other items. I just returned from our local store and in addition to inappropriate selections, there were not many selections at all. So, to me another reliable, American icon bites the dust. How terribly sad.


Today i saw a table full of shawls, collars, caps, and wraps. looking at the labels, it was from china and it was real wild coyoty fur. look on you tube and see how china skins or boils alive, its cats, dogs, coyoty, red panda, etc. to send abroad to stores like you. it is appalling. i will never purchase from penny’s no will any of my colleagues who are against china export of tortured animals. there is no need at all, to sell real fur. these animals go through horrid torture, and stores who sell it, keep there business alive. you should be ashamed. i am posting it on facebook immediately. stop this right now, and put china’s skinning animals alive, out of business.


A month or so ago I went to the Fort Wayne IN Glenbrook JCPenney to purchase underwear. I have been purchasing Stafford brand underwear for as long as I can remember. The shelves were nearly empty of most sizes. My popular size, 36 Brief and large tall for the heavyweight t-shirts were nowhere to be found with the Stafford label. So I asked the young man at the counter what was up with the underwear inventory. His comment was "we are working on that". I did not purchase any underwear.

Fast forward to today. I was surprised to find almost the same situation. I did find the briefs in my size and after searching through bin after bin, I found and purchased the last two packages of heavyweight large tall t-shirts you had. It was hard not to notice that you are now putting two tee's in a package and charging the same price as the older three per package.

A young employee passed by to move some containers that were empty that he may have been using to stock the shelves, so I asked him what was up with the smaller packaging and the same price. Half embarrased he said "yea I know" and walked away. I have always known that I pay more for the t-shirts and briefs. I have liked the quality and fit so I am comfortable paying a bit more..... until today. I am sorry to say I will be shopping somewhere else from now on.


To whom it may concern, My family and I went to the JcPenney's in Victorville, C.A. on Wednesday Jan. 2,2013 in the evening. I had got a gift card for Christmas so I was going to purchase some items. We made it a family outing. We have four kids which two of our kids our 2 and 3 years of age.

So As I'm looking around my husband grabbed the mesh bag displayed by the doors as you come in to shop to put your items in. He had put the kids jackets in them along. So when I was done shopping, my husband walked out by the mall to sit in the chairs with the kids so I could pay.

Forgetting about the mesh jcpenneys bag he had on his shoulders (which normally would alarm to remind us it couldn't leave the store). We walked thru the rest of the mall continuing on with our shopping. As we our headed back to JcPenney's our last stop was at Kays Jewlers to check up on my ring.

As my husband and I are talking two men walk-one a very large black man over 6ft high husky in built and a shorter man hispanic come over to my husband and interrupted our conversation and demanded us return the bag to the store now. My husband told them no problem we are headed back anyways.

As we proceed to walk back to the store these two men are walking right on my husbands back as if we are criminals and are being arrested. My two young boys became very uncomfortable and were intimidated by these two mean who are looking very mean at there dad and they are concerned they are going to hurt him.

My husband makes a comment to lightened the kids up that don't worry its just the FBI on our tail. As we walk into the store I had to get another bag because the plastic jcpenneys bag my clothes were in was ripping from the hanger. As I'm getting the bag I look over to my right I see those guys standing there laughing.

It bothered me so I went over to them and asked them are they security for JcPenney's or the mall because they are dressed in plain clothes. They hispanic guy got an attitude and said JcPenneys so what about it. I asked them do they think it was right the way they treated us and the hispanic guy started to get sarcastic and say you shouldn't of stole the bag.

I said we didn't it was an accident we forgot about it and he continued to be disrespectful. So I asked him his name and he told me then said so what of it what am I gonna do about it. His actions were aggressive as if he was some thug off the street.

My husband walked up and heard the way he was talking to me and told he is not gonna talk to me that way and tone it down. The guy started getting smart like he was gonna fight my husband. I asked the black guy his name and he said don't worry about it. My husband told him to get the manager and he said no, get him yourself.

As I'm getting my kids and we are walking away they are following us harassing us down the isle. I'm looking at a worker who is standing there talking to another worker and asked him if he could please call the manager. The hispanic man said he was the manager and his name was Tito. I couldn't believe he was the manager and could obviously see there was a confrontation going on and he didn't immediately interveine.

I told him I need to speak to him and explained what had happened. As I am explaining the hispanic guy rudely interrupts and starts raising his voice and being rude and kept saying you shouldn't of taken the bag in an aggressive way. I told the manager I couldn't believe he was allowing this punk to talk to me this way. I have never been so disrespected in my life.

My family has always shopped here since I was a young girl and in turn our kids shop there but now I will never ever shop there again. It shows his employee has no respect for his authority and doesn't care. He then said to the hispanic guy in a soft whisper voice oh yeah don' t talked to her that way. At the same time the black guy asked my husband if he did anything wrong. He sais I know the other guy did but I didn't.

My husband said at first you didn't, but when you refused to give us your name or get the manager then you did. He didn't like what my husband had to say so he stormed off with the hispanic guy. I told the manager I can't believe my four young kids had to witness this. Those guys are a representation of your company, and I will not shop or bring my family into an environment that condones this behavior.

The manager made us feel like he was just appeasing the moment but wasn't gonna really do anything about it. I am young and have been a manager for a company for years, and I never would allow anyone to step into our place of business with that kind of bad attitude.

They would be fired immediately especially doing it right in front of the manager. There is never any reason to treat anyone like this. And what are your employees doing wandering around the mall in a jewlery store anyways when they should be working.


Courtney a teller at flowood ms was extremely rude. I was friendly and polite and in fact this is the first time in 40 years that I have complained about someone in work field. Her rudeness has caused me to go to kohls. You have lost a valued customer of 25 years due to her unbelievable rudeness.


As an JCPenney international customer, I have been visiting Florida for the last 10 years, and have shopped in your stores multiple times during each of these trips. I have never felt the need to complain to a store before, but the incompetence and rudeness of your staff has left me so angry that I now feel the need to express it somewhere.

My first poor experience of JCPenney this holiday was before Christmas when I attended your Davenport store to take advantage of your JCP Cash offer, whereby a $10 coupon can be used on purchases of over $50. Upon entering the store with my mother, customers were being handed several of the aforementioned (photocopied) coupons by a staff member. To save time (so we didn't have to join the line to get some), we grabbed one from the pile and continued into the store. Additionally, while browsing I noticed several sales associates gathering these used JCPenney coupons from behind the various checkout points, and then handing these out to new customers.

Since your staff were giving out multiple coupons to each customer, one would assume that each customer is permitted to use more than one coupon. Apparently not. During a similar sales event the week before this incident I had printed off a couple of these coupons from your website, unaware of the fact they were freely given out in store. In fact, when I got to the checkout on this occasion I was told not to even bother printing off the coupons since they rarely scanned. I was advised that the staff always kept "master" copies of these JCPenney coupons at the checkout anyway. So, with this in mind, I am waiting in a long line to pay for my purchases. I end up waiting for 11 minutes (only two checkout points in the store were open, despite this being a "massive sales event") before we are greeted by a sales associate.

My mother gave the gentleman her $75 purchase and it is processed and paid for using the coupon. I then present my $60 worth of merchandise and state my wish to utilise the coupon (I felt the need to specify this, because after witnessing an argument between customers and your staff before I realised that unlike other stores, namely Macys, apparently JCPenney doesn't scan coupons that are being given out freely within your store unless the customer specifically requests that they do).

The sales associate tells me he can't, because it's already been used. I question this, explaining that I've seen other members of staff restocking the coupon pile from the used ones behind the till. He is persistent that he can't, and he tells me I must walk the 20 feet to go and get a "new" (i.e. previously been used by another customer and put back onto the "new" pile) photocopied voucher. Feeling slightly cross but not wanting an argument, I walk like to the associate giving out coupons at the front of the store. He gives me 3.

I return to the checkout and my payment is processed. Wonderful, one down and one more to go. I place the next $60 lot of merchandise on the checkout, this time feeling secretly smug that I already have my next coupon ready and waiting. However, now your sales associate tells me he can't process the transaction because I've already used the offer once. I question the sense of this when the employee at the front of the JCPenney store is giving multiple coupons to each customer anyway. I ask him what's stopping me from just paying elsewhere in the store. He, perhaps not surprisingly, has no answer. Now furious, I make my way to the other line (remember, still only two checkout points open) and wait again, this time for 8 minutes. I complete my payment and leave the store.

My second poor experience of your store actually occurs on several occasions and actually occurred in three of your stores. It is based on the complete inability of any of your sales associates (or at least the ones I have had the misfortune to deal with) to effectively deal with a traveller's cheque. When in England, we are encouraged to use traveller's cheques as a means of payment rather than cash for security reasons. I have never had a problem paying with a traveller's cheque in any other store (I have successfully used them in Macys, Wal-Mart, Sears, Dillards, Bath and Body Works to name a few) in the 7 weeks I have been here.

Yet in your stores in Davenport, the Florida Mall and Estero, Florida I have had problems. On one occasion two female employees stood behind the counter discussing why they thought the $100 cheque could be fake while waiting for a manager to come down. I found this particularly insulting, and felt the need upon this occasion to endure another 10 painful minutes in your store waiting to speak to the store manager.

He was very apologetic, repeatedly informing me that he didn't want to lose my custom. Clearly that's all customers are to you.. money. The other two occasions involving traveller's cheques involved me being asked to wait to one side while the sales associate continued to serve other people. After waiting for at least 5 minutes, a manager turned up to press a button on the till thus allowing the payment to be processed (why this couldn't have been communicated over the telephone, I have no idea).

The only time I was ever offered an apology was when the manager was called down, and like I mentioned earlier, he was only sorry "to lose our custom." The thing is with traveller's cheques, if I were in a store that wasn't the tourist capital of America I might be able to understand the lack of staff training, but in Orlando. Really?! I felt so angry after this that I even did one of your customer surveys advertised on the back of your receipts - I couldn't even fully express my anger there due to a word limit. How funny, you want customer feedback but only 1000 words of it.

My third JCPenney complaint and perhaps the worst occurred today and it left me so incensed I felt the need to write this message. I was in your Davenport store today (16th January 2012 between 20.35 and 21.00), once again with my mother, to purchase some cosmetics. After spending 20 minutes deciding on the purchase, we continued to the Sephora check out where a young lady served us. I swiped my credit card (MasterCard) and signed the little screen. The associate then asks me if my name is "Jenifer" to which I answer yes.

She then asks for photo identification. Confused, I tell her that I have shopped with my credit card for 7 weeks in this country and have not once been asked for ID in either JCPenney or any other store. She insists she must see it, explaining the computer is asking for it. I tell her I don't have any (I don't have a driving license and I leave my passport safely locked up in my accommodation - as I am advised to do when travelling), all I have are other bank cards and credit cards. She calls over a manager. The manager turns up after a few minutes later and tells me she will on this occasion accept another card with a signature on it. I once again ask why they need further identification when they never have before, apparently the manager tells me it's store policy and on every other occasion that I've used the card the sales associate has been breaking store policy.

I have travelled the world, and in every other country (and apparently in every other store in Florida) I have visited, when you use a credit card, the signature on the back of the card is compared to the one you provide at the checkout - the transaction is then approved by the sales associate if the signatures match. Your staff didn't even want to see the back of my card. Getting angry at the lack of explanation by your staff (hiding behind the "it's company policy" excuse is not a valid explanation - WHY is it company policy?) and the rudeness of the manager, I refuse to provide another card with a signature.

The manager leaves without apologising or anything. Dumbfounded, I ask the cashier what is happening and she tells me she can't proceed with the transaction. She tells us she has rejected the transaction on the screen so it shouldn't go through, but doesn't provide any evidence of this (in England if something like this happens, you are always given a "void slip").


I have been shopping for Christmas at J C Penny in Altamonte Springs Florida mall all during the button a. I followed directions and put the code in on sister given for giveaway. All but our button said already used. My sister came to visit and she also opened a first time account and was given buttons with the same results.I and many of my friends feel its a rip off to get people to shop there.

We also feel that the only people that could be using these buttons are workers and then putting them back to give to customers. I am a big time shopper of JCP and is very angry and thinking of cutting up my card.

I received a button from the JCP button promo and my number is invalid. Is there any way to get in touch with someone from JCP store so I can see if I won anything? I called and they gave me an address to write to . I did that and to no avail. This is frustrating.

Like several of other shoppers. I have notices that if I win a $10 certificate, I have a hard time trying to get the certificate. So far I have missed out on three. What to do?

These buttons are a farce to get us old people into their stores. They do not work. have to keep entering stuff in and to no avail. This is the worst scam ever by JCP. I will never shop at JCP again, this is terrible.

I entered my codes never receiving email as to if I won or not. Can you tell me 1) wmgb4f4 2) vtfgwk5 had 2 more saying already used. I shopped at Florence SC JCP.


I have placed 3 separate orders since mid November 2012. All 3 orders have been cancelled due to " the supplier!" I thought JCPenney was the supplier! Received a post card just a few days ago stating to expect my order made 12/07/12 within 2 wks. Today I learned that the order has been cancelled! please explain to me why I should not be.frustrated not to mention angry.

I deserve an explanation from JCPenney on why they advertise items in their catalog but are not able to satisfy the orders. I will never use your JCPenney credit card again or your retail services. I have purchased several items from the local retail store for this holiday season I am now sorry to say. If it wasn't Christmas Eve I would return them today!!

I want a response from you JCPenney! I believe your catalog service is a sham! I am sincere when I say I will never go into another one of your stores and will be sure to spread the word!


I`ve already put in 8 button codes-------nothing---no responce----Am I wasting my time putting my codes in. I still have 7 more to enter. So far i`ve entered codes wujzqvv , fgmnkf , cpxf4s2, rrxwqmz, j5sgqz, zpntqsq, kizsehg, qchwfxd. No responce!!!!! Now I have 7 more button codes to enter c2wnysc, nmsuv32, e3xurpx, sztbrqy, tumf2pz, s2pna3e, uxbaz3h.

Ok whats the next step. I noticed I`m not the only complaining customer you have several before my complaint. I would appreciate an answer to my complaint as soon as you receive my complain. I`m surprised someone hasn`t gone to Channel 8 news and let them know that this like a fraudulant come on to get extra business. I do know it is a way of loosing customers. O

ther customers are complaining that your company isn`t answering their complaints at all so 24 hours is wrong. My dad always told me you never receive something for nothing. He told the truth .

I have read several complaints about JCP button campaign and the fact that many of the 7-digit codes that people are being given are coming up as, ALREADY USED! It was suspected my a previous customer who complained that it might be JCP employees, I supposed that is possible.

I just wanted to let everyone know, it's happening in my area as well. I live in NW Missiouri, North of Kansas City and my last few trips to JCP which included approximately 14 buttons have turned up as, "ALREADY USED!!" I've spoken to friends and it's the same for them, every button is either coming up as, "ALREADY USED" OR "SORRY YOU DIDN'T WIN".

I would imagine that if JCP is getting enough heat over this it would be very easy for them to remove their, "ALREADY USED" response and replace all with "SORRY, YOU DIDN'T WIN", either way it's a massive screwup on JCP's part, the fallout is huge. Curious to see how they plan to correct this dishonest blunder!?!


Hello, I just purchased a CD at JCP studio for $149 (refular price) on November 11, 2012. The CD is already going for $49 on Nov 23, and about $89 on other dates. I really like the CD but I am very unsatisfied that I am not able to print the enhanced pictures from it. I have been getting a run around from Walgreens and WalMart. I have contacted JCPBy phone and went to the studio to seek a solution where I can get the odd sizes printed out.

One rep promised to call – never did, the other one called and offered to print at JCP for $25.00 I have already spent a fortune on that CD that is only good for downloading and not printing the pictures. I am really upset since I was advised at JCP that I should not have any issues with printing the pictures out. The rep talked us into getting the CD and I am not sure what to do. There is no other choice but write to you about it.


I am a semi regular customer at the JC Penney store in Rome, New York. What I witnessed a male employee doing to 2 female employees in front of customers was appalling! On Monday April 1st I was towards the front of store when I heard yelling behind me...it was around noon and I was browsing with a friend. I turned to see a balding male employee around 6 ft tall yelling, no screaming in the face of a petite blonde employee whose name tag said Cheryl, another female employee with name tag saying Kim was beside her. He screamed "what do you think you are doing? Why are you asking me stupid questions?!" I believe the poor woman in trying to reply called him Jim. He was so intimidating, trying to humiliate them and treating them in such a demeaning and verbally abusive way, and in front of customers was horrible! I was so upset I was going to step in but my friend said report him. He continued as I left the store. I will never shop there again if I see him when I am there. There is no way he should have his job. If he did that to my wife he would be in the hospital and JC Penney corporate would be facing a huge lawsuit. Please don't ignore this as this was so bad I can't believe he acted like this to employees no less women!


I was followed through the Mt. Shasta Mall after accidentally leaving the store with a clearance baby shirt hanging on a hanger from the stroller which had my 10 month old son in it. The Loss Prevention woman from JCP grabbed my arm and spun me around while I was in line at Radio Shack (also in ther mall). I was embarrassed and completely cooperative and she held my elbow as I was pushing my stroller and escorted me back to the store. She said I had better tell her everything that happened and not to lie because she had it on tape. Clearly if she actually watched it she would see it was only an oversite on my part.

She said I was under citizens arrest and that I wouldnt go to jail if I have a clean record for theft. Then she poured hand snitizer all over her arms becase she touched the psoriasis on my arms when grabbing and escorting me. She asked if I was going to spread it, I was mortified. I asked for a copy of the tape in which they "caught me purposefully shoplifting" and they refused. In addition I havnt even been convicted yet and I'm getting threatening calls/letters from a lawyers office for a bill. I would like a response to my complint how you plan to handle this, I feel like I was mis-treated and manipulated.


I just received a call from a lady stating that she was calling from JCPenney. She asked if our student's wore uniforms. I answered yes. She then proceeded to ask for colors. I explained that we are under contract with another company and were not interested.

She then told me that if I didn't tell her, that JCPenney would continue to call me until I answered their questions. I again said we are not interested and if that was the case, my answer would be NO when asked if we wore uniforms. She then yelled at me and told me that "I" am the reason that schools are struggling. She then hung up on me. I do not appreciate this and this does not make me want to do business with JCPenney at all!


Got a letter last month from JCP saying they were slashing my credit to "$100" (after two years of having this account, and being upgraded unsolicited to gold) "after careful analysis of my credit history". I never missed a payment and was very careful. This was insulting. I paid it off and closed the account. Is this is how you treat working Americans?


I have two buttons and every time I enter the code it says that something has gone wrong re-enter the code number and try again or invalid capcha code. I have been trying to enter these 2 codes for 2 days. I`m totally bummed!

On 11/23/2012 I shop at Jc Penneys and spent $212.00. I was giving two buttons with codes #tbgnd2m and #kig34ad, which I submitted and won a gift certificate for $5.00, which I never recieved.

I shoped at penneys again on 12/14/2012 and spent $59.36 and was giving two more buttons with the codes #xh3hjxk and #q3tpbxy, I never recieved the first gift as promised, how do I know if I will recieve the second gift?

I have recieve two buttons from the store located at the Westroads in Omaha, NE. I had problems trying to get the buttons to work. I enter one of the buttons and the respond was. The buttons had been used. Another respond was the code was not correct and diffferent codes kept coming up.

I enter two butttons prior to this case but did not recevie anything from my e-mail telling if I won or try again. The very first time I tried the buttons I had no problems but just recently I have had alot of problems with this promtion recently.


This complaint is for the hair salon in Hazard Ky. On two seperate occasions I have been treated absolutely awful by the same woman. I made an appointment during the free hair cut special for my 3 children. I patiently waited over an hour and was then told that it would be another hour because the paying customers come first. She was so rude and humiliated me in front of alot of people. I left without saying anything and just decided to let it go.

I went back in there today and when I walked in the same woman and another employee were sitting in the chairs. I told them I needed three haircuts and once again this woman treated me horrible. She rolled her eyes and acted like I shouldn't be there. She then went up to the counter and said I hope you know that haircuts for children have gone up to 14.oo.

She didn't want to cut their hair so she was hoping I wouldn't want to pay that much. I do not know this woman personally so I know she can't have anything against me. I can't understand how Jc Penny can allow an employee to treat their customers with such disrespect. I've asked around and found out her name is Vanessa Baker. I will never be back there again.


So is it unreasonable to think that I should be able to walk through JCPenney without almost getting knocked out by low signage? This happened to me and I was so mad that I asked to speak with a manager . After explaining what happened, that I was simiply walking through the women's dress department and I was looking at the merchandise and got whacked on the head with a sign that was hanging from the ceiling, I felt I my concerns were disregarded by the manager. I was told that the manufacturer of that particular line of clothing has strict guidelines as to how high the sign can be. REALLY? Evidently it is more important to follow the manaufacturers instructions that be concerned about customer's well being and safety. I asked her if it was worth someone getting hurt. All she told me is that she would inquire about it but didn't offer to raise the sign. This isn't the first time this has happened to me. I didn't mention it the last time but this time I was angry. The manager looked at me like I was freakishly tall. I am just under 6' tall but that shouldn't matter. To top it off, the manager didn't even apologize. I felt I was blown off. Guess I won't be shopping there anymore. It just isn't safe for me and my family since we are all tall. I'll spread the word that JCPenney doesn't care about their customer's safety. I still have a lump on my head!


I brought my 13 year old daughter into JCPenneys to get a hair cut ($22) signed her in and told the lady at the desk that I wanted a HAIRCUT for my daughter. After waiting quite some time with no customers the same lady that met us at the front desk started cutting my daughters hair. The lady did quite a wonderful job of cutting very little hair from my childs head, then blow drying and styling it without asking my permission. She then added $10 to final charge for the service I did not request nor did we need. It was quite obvious the lady was upset and very quickly called in "somebody" else that worked for JCPenneys.

So enters this new lady, we both quickly explained our sides, me stating that I asked for a hair cut, the lady working there stating that I shouldn't leave without paying for services rendered. Now, as far as I understand, a 13 year old cannot create a leagally binding contract in the United States of America no matter who, what, when, were, or why, but the lady cutting my daughters hair seemed to think different, as she stated that when she takes her 4 year old son to get his hair cut that what he says goes....At this point I am getting more upset and embarrased over the fact that I am having to argue over this. After stating our points, me and the beautition, to the third JCPenney party, the result was, "I don't know what to".

Since the third party did not help at all, I asked if there was somebody higher we can talk to. I was refusing to let this go, as I believe in America that a 13 year old cannot concent to a leagally binding agreement, but the the beautition refused to let us leave unless she rewashed my daughters hair, removing all of her talented glory, thus negating the $10 difference of her blowdrying expertice, surely further damaging my daughters hair and costing the store more money in product, and both of us in time. I am severly upset and will NEVER EVER EVER shop JCPenneys again, and will SURELY spread the word of my bad experience.

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