Google Complaints Continued... (Page 4)

After at least 10 years with Google as my default search engine on PCs and Macs both at home and work, I am re-setting all browsers to another search engine, definitely not Chrome and all related system folders and files will be deleted. There are 7 computers in my family, plus my work desktop and Google will be expunged from all of them. The reasons are two-fold.

1. Google's marketing of Chrome over the last 5 years has become increasingly aggressive and abusive. I tried Chrome only once for a few days and did not like it. The homepage was very intrusive with flashing banners and pop-ups and demands for me to check security, to get get hold of my private details I surmise. Chrome has the worst reputation for privacy - some of my AV ware classed it as a PUP or worse. It is my decision alone if I want Chrome or not and I do not buy and maintain computers for Google's marketing campaigns. They are for me - not for Google or anyone else.

I recall the Chrome marketing started with random, occasional pop-ups on Google's homepage, then it was bundled in with software/driver updates of what I thought were bona fide companies who I actively discriminate against since. The Google homepage pop-ups increased in regularity and resistance to removal. As of about 3 months ago Chrome pop-ups are a permanent feature on my large work desktop. Google does not advise how to stop it because you thinks its your right. I asked our IT Manager to manually delete the manifest.dll files which worked for only one day - I believe you have written it into the HTML code. Obviously Google's hackers are highly trained.

However on my family's 7 computers, there is particularly aggressive and complete AV software that removes everything I have found. Nothing comes back after that. But this abuse is obviously a deliberate and pre-meditated decision of Google and I resent it. Henceforth, I will not allow any Google browser system files on any of my computers.

2. If you are still reading this, the removal of View Image and Search Image functionality today, was the last straw with Google. I have read your Twitter announcement but I reject the reasoning. The best way to protect IP is not to publish at all, but these numerous image subscription companies embed their logos all over the images anyway. And there are very few users with the specialist advanced skills and software who could remove the watermarks and frankly, its more trouble than its worth when there is often matching images from other sources without them. No doubt there are other reasons that Google does not wish to publish in the public domain such as subscriber loyalty. By actually seeing a product image is marketing for that company, because if its the sort of product I am looking for, then I'll hit Visit. Most manufacturers I found this way and will want to purchase their products.

But Google have tried to make it difficult and made sure of their subscribers' loyalty by forcing users to visit their websites. But the reality is that users will simply erase Google and Chrome from their systems and use another search engine and/or browser as I have done. I've looked at some now and they all allow to view, save and search for higher definition. I don't need to look any further - its too easy.

Google used to be a good company with the right attitude towards users, but over the last 5 or 6 years you've become increasingly greedy and consumers know it. When you lose enough of us, then Google will learn. I regret it has come to this.

You tube red is appallingly bad
the reason is that you tube red, unlike the normal you tube, will not play on multiple devices in my home.
I have several TVs in my house and I play you tube on all of them
with the normal you tube this is fine,unfortunately with you tube red, my tv says ....YouTube red is being used on another device and it stops,
You tube red is useless and I wish to cancel, because it cannot be used on multiple devices in my home.
many other services, Netflix Lightbox, etc do allow play on multiple devices in my home. So ....... Why not you tube red ? Please explain ? Unhappy You tube red customer , Ryan James Flat 3, 4 Frederick street Avalon lower Hutt new Zealand, Phone 022 404 4706

The name provided was used to create an account some time ago which cannot be remembered now. Meanwhile the google as a company is not making it easy at all for me to either retrieve or create a new one.I'm completely devastated because I cannot access google play store to inatall any app. I'm currently out to date because I'm not on whatApp or any other social media. Please I need help.

It's absolutely awful that I can't sign in to my account on another comp/Laptop other than my own. I currently do not have a cell phone so I can't receive verification texts, so I sent my email and you STILL couldn't confirm it's my account, what an absolute JOKE that system is, absolutely pathetic, it really is...I have work to do this weekend, and now I can't, thanks google, you absolutely suck. Sort it out and get me back into my account

Hi,
Why does Google discriminates against the White Males.?Is it a normal practice at Google to give preferential treatments for Jews, Indians, Asians, Females, and be bias toward White and Black Males, also against Hispanics ?

I have ordered a google home on 27th November in google store, order# GS.0269-3277-9241, mail id: dhanam45@yahoo.com
I got a shipment advise saying the product was shipped, but did not get delivered even after a week. Called google store support and understood the shipping label did not contain the apartment number, and hence, the transporter could not deliver. He further told me that he is making correction to shipping address and arrange replacement shipping. Did get 2nd time the shipping advise, but did not get the product even after a week more of waiting.

Subsequently, called couple of times google support and got misleading information - one support staff and her supervisor Ms Yam told me that sine the consignment returned 2nd time, replacement won't be possible.

I called the transport company 'Fedex' and understood the address was again wrongly printed i.e without apartment no. I also understood that the address can be corrected by the shipper by calling fedex, which I did promptly convey this message to Yam. She came back after day that it was too late and hence, the consignment was returned to store. When I asked the question on what went wrong 2nd time and why the address was not corrected, I did not get the answer. In spite of repeated followups, no attempt was made by google store on time to ensure the shipment and delivery to correct address. If refund was processed automatically, what is the role of support staff/supervisor to handle an exceptional situation like this, and how did the other supervisor committed on 23rd Dec that despite refund, he has arranged free replacement?

The bottom line is I neither got the shipment nor the money back. Money may come back in few days. It is highly disappointing experience with google store as people are lethargic and give vague reason for the failure to deliver the product. I expect google to send me the product as it is a gross failure from their side. I wrote couple of mails and spoke few times, but not getting any responsible answer

I see flaw in your order processing and data feed system that you refer on the following area

1. System accepts guest order but do not have provision or visibility for the agent to check the complete order history by using the guest order number, as you and your staff could not track give me accurate information.

2. Why your transporter do not have the habit of calling the customer if they have any difficulty to trace the address?

3. Why the changes in shipment address made by the agent on 18th December not updated in your data base - as you were unable to trace the decision / changes made on 18th December

Hope you understand, these flaws not only wasted your company's money, but also my couple of productive hours to keep talking to your folks and writing mails.

I am prepared to spend some more time to educate the architect, who designed this system. Feel free to reach out to me or ask them to call me on my hand phone +91 8828321494

Let me know if you can deliver this to the right person, who cares for custoemer.

Thanks
Elumalai P

We have used Googlemail for a number of years without having to use a password to access it. Now we have been told to change our password but your system does not recognise any password which we thought we had created and possibly does not recognise our e-mail address for the account which we created some years ago and now we are supposed to know the date on which the account was created and of course, we have not kept a record because we never thought that it would be necessary. On inputting our telephone number we are told that your system does not recognise either of our names. Your system is ridiculously complicated. We have already provided an e-mail address which you can check on and you e-mailed that address with a verification code but when we re-enter your system to input the code, we have to re-input the address which triggers another e-mail and a new code so we have to remain on screen until our daughter can inform us of the latest verification code. Since she is working this will have to wait until she is available and this may take some time. Meanwhile we are e-mailless and have been so for over a week thanks to you. We have contacted your helpline number to be given a recovery website address which has been accessed only to find several alternatives which we do not trust as being official. Some customer service.

I ask for free reverse mobile phone location app. Everyone that show up you have to pay to get location of momoblie phone right now where it is located

I called your customer service number to get help with my account and my granddaughter's account, I must have sound a little confusing but there was no need to hang up on me. when I called back someone picked up the phone and put it back down. I talked to another gentleman who helped me with my account and then hung up without helping me with my granddaughter's account, I give up. I think we have a language barrier or they're just not able to help me. If they aren't , I could appreciate them saying so. Deborah Robinson.

vrgrt.97@xjacltfh.edu.se OR 2tm56a6xl8h4tunobv4174xrn@0q2dk2zvt48bs63m5v4ln1.cisco.com.de OR t71ta5so62@gfe.calamityetymology.com OR itikvqwydv@corporalkaraokeparty.com

this person who hack my email is using my email for threats and harassment

phoned 877-478-4015 at approx. 11:45 today with an inquiry. the call was ended after i stated my question. redialed at 11:47, reached the same rep., and he disconnected directly after i stated my issue. i think once, perhaps a glitch, twice deliberate.

Please consider this HATE MAIL for killing the Nik Software collection. Do you have any idea how many photographers depend upon that set of plug-ins? Why did Google buy Nik if they weren't going to maintain it?????!!!! Killing the Nik software has just undone all the good that Google has done for world, I will never forgive Google for doing this. Charge us for the software if you have to, or sell it to someone that will maintain it. but don't let it die! Every photographer I know now loathes and detests Google for this despicable act.

This is to complain about the Google Play Refund Department and in particular the refund specialist Dredge. Over the past years, I have purchased over 70 ebooks from Google Play Books, so far so good. On Nov. 15 I purchased an ebook (Can$7.09) on Google Play Books. Then I realized it was a wrong one and so I submitted a request for the refund. On Nov. 17, Prince, a staff of the Google Support Team replied that he was going to forward my case to one of their specialists.

On Nov. 18, Ash, a refund specialist of the Google Support Team replied that they could not post my refund for it did not meet their policy guidelines. I replied right away to remind him that my ebook should meet their policy guidelines since it was only purchased a couple of days ago. Hence Dredge, another refund specialist of the Google Support Team replied in a discriminating and insulting tone that although their refund policy stated that my order met the refund criteria, they might "decline requests" for refunds that appeared to be "abusing their processes".

Then I replied right away and asked Dredge to give me a detailed explanation why he considered my request for the refund of that wrong ebook is so “abusing” that made him turn down my refund request.Hence on Nov. 19 Dredge apologized and said according to their Terms of Service, "if Google issues a refund or credit, we are under no obligation to issue the same or similar refund and may decline requests for refunds in the future" and so they were unable to offer my refund.

Then I replied right away telling him that when I consulted his staff about the ebooks that I wanted to buy and when they could not give an answer, they always suggested that users could purchase the ebook first, and ensured me that there would always be a refund should it turn out that the book did not meet the user's expectations. This is in fact very obvious and is precisely Google Play's policy.

Hence Dredge apologized again but said "nowhere on your chat consults that my colleague ever promised nor guaranteed any refund for any purchases." and refused to refund.Then I replied with with the following: "I re-read your Term of Service but found nowhere in https://play.google.com/about/play-terms.html mentioning that you could “decline requests” for refunds in the future. The closest I could find is the following under section 6:

“In the case of Products other than apps, subject to any limitations in the additional terms for the specific Product below, You may return Products that you purchased from Google Play to Google if Google Play does not perform as stated with respect to that purchased Product, and Google will provide at its option either a replacement Product or a refund of the purchase price. If Google elects to issue you a refund, the refund of your purchase price shall be your sole remedy. Google reserves the right to issue refunds or credits at its sole discretion. If Google issues a refund or credit, it is under no obligation to issue the same or similar refund in the future. “

The proper interpretation of the above should be: Google reserves the sole right to choose either issue a refund or issue a credit of the purchase price as the refund method for the remedy, and is under no obligation that the same refund method will be used consistently in the future for all requests. And based on your policy, I understand that once the product is refunded, should the user buy the same product again, there will be no refund again for that same product if he decides later that the re-purchased product still does not perform as stated.

Therefore it is clear that since I have never requested a refund for that wrong ebook, Google should issue a refund or credit for my refund request."Seeing that Dredge was unable to provide an unbiased and sensible solution to my request, I asked that he elevate the case to his supervisor or another support manager to follow up.

Finally on Nov. 20 Dredge replied that "I know that you wanted to have this escalated. Unfortunately, there's no other team that would handle your request. We only have our team that handles all refund escalation throughout Google Play. We review all refund request. I'm afraid our decision still stands. We can't issue a refund for that particular purchase under our current refund policies. If you have time please click here and learn more about returns and refund on Google Play."

So this is the problem: Could a personnel in your refund department make a refund decision solely on his very own and not based on Google Play's established policy? Could he do anything he want just because they are the only team for that? Up to this moment Dredge still could not give any explanation to exactly why there would be no refund for my request even after he admitted that my request met the refund policy. He just kept refusing to admit his wrong decision to turn down my request, while insultingly thought I was abusing the refund request. The fact is actually this: Dredge is abusing his own job's power to discourage customers from coming back to make further purchases on Google Play Books.

I have been trying to get onto google my business for like 2 years without success. The Filipino call center don't call me to verify my ad on google my business, so it goes back to me calling again to trying to get them to call but then they keep sending me an email wanting me to video verify. I don't want to do that because I am an onsite computer repairer, and very few people come to my house and I really don't want people to just turn up to my house wanting me to fix their computers. So the circle just keeps going round and round and round and round so i am not happy at all matter of fact I am considering taking legal options to sort this out.

I have just received notification from Google that two of my sites violate their advertising policies and therefore all my ads have been shut down. Nothing new has been done to these two sites for at least two weeks maybe longer. The person that looks after this for me is on vacation and it is Friday.

At one time I handled everything Google (we have been using Adwords since its inception, and as the user interface got more and more complicated I was forced to bring in people to manage that for me. I called in to ask what the problem was and was basically told that my landing page has been compromised and that the only way for me to discover what I need to fix is to use the search console which required me to load code onto my home page.

that is beyond my ability and frankly I find this an absolute customer service failure on Google's behalf. I am not a huge multinational client of Google but I have literally consistently spend between $200 and $800 a month since the get go, I would expect a little more than that from a business partner of mine. I wish there was an alternative and now fully endorse The Economist's recent article on the domination of our industries by companies such as Google.

The sign in button for email no longer shows up on my home page, pain in the fanny to google the right sight to get it. Google keeps saying I have no connection and will not come up, so I have to use other engines and MOST important. Yahoo took over my Google engine and Microsoft explorer. It was impossible to get out. I uninstalled/reinstalled; checked defaults...went through and took out anything related to yahoo and google. Within a couple days it kept coming back. I sent a nasty email to yahoo corp. 2 days later my computer completely crashed. I believe the malware infected my computer when I installed "Chromium" (not Chrome) it says its from Google; I could not uninstall it no matter what I did. If I had the money I would sue Yahoo.

Google overwhelms webpages with advertisements in Chrome. Makes it tedious to use. Sometimes the ads are difficult to tell from the real content. They should outline the ads with a heavy border or something. It's almost like Adwords and Adsense are spammers. I am sorry to see this.

I am a retired university professor and I communicate with approximately 500 recipients of my list, all over the world. Because, As perhaps you know, Greece is enslaved under occupation by the EU, I send messages to MEPs of EU, on the plight of the enslaved Greece. My sending was, according to the guidelines of google. Maximum 500 recipients per message through your website and 100 through the reduction in outlook. Obviously whenever there is a requirement for remission from my list, is done immediately.

Without mentioning any specific to me and asking me to find the reason by myself, Google Greece, disconnected first my email. Before they allowed me only two emails per day. Next they disconnected and my second email, then they connected it, asking every time the password to log in. Given the situation of enslavement of Greece, please check whether my suffering comes from actions to google Greece, from EU. Or from the obedient servant of EU, “Greek” government.

I have complained before and I have reached the end of my rope with Google. I will remove (in the process ) my files,notify those I need to of the new address and leave Google forever this time. Google seen fit to remove the compose email link from my inbox so I cannot send any emails. Then because I am severely disabled they made sure there was no way that I could recover it.

I spent over two hours this morning looking for the compose email button and a way to recover it or at least get back to the conventional or basic standard setup for the inbox which I am told I can no longer use. I have complained at least ten times that because of the brain hemorrhage I had in 1990 I cannot use the new inbox because the new set up with the different colors and all the distractions is too much for me to handle. It is like moving furniture in a sightless persons house, you just cannot do that. I cannot deal with a bunch of distractions, I need things KISS, Keep It Simple Stupid. This is why I am disabled.

I'll give you another option pay for a young pretty girl to sit here and help me out on the computer and I will agree to use your complicated inbox. Give me a week or two to remove all the files I need to get off of here and notify all the people I have to of my new address and I will delete the account.

I'm originally from San Francisco and relocated to another state. I heard about Google express from family members. I wanted to see what all the talk was about so I signed up for the trial membership and excited to use the $15 off and my order was rejected. Second attempt, rejected. I have money in my account so it couldn't of been my card that was being declined. Third attempt of the same thing. I used my bank card and still canceled my order and didn't even allow me to enjoy the benefits of Google express.

I called customer service which happened to be a waste of time because nothing was resolved after she said that she looked into the problem which was stopping me from being serviced. So I gave up. It says that it delivers to my area, but clearly it doesn't. They are false advertising and to me I think it's only to obtain credit card information and billing addresses of customers. They not once delivered any of my orders and trust me I tried about ten times. I finally went to Walmart and got everything I needed.

I own a dental practice. I had a patient contact us yesterday very relieved that we are still here as when he searched in Google, it came up with a short list of which we were on but next to our business in red it stated that we are permanently closed. This information is incorrect and could cost my business money and put our patients through un-necessary worry. We are currently going through a transition at the moment as we are no longer a NHS practice and this incorrect information could be very damaging.

I read a NY Times open piece about Cooper and his DC Blog. I find it shocking that Google assumed the power to shut down the blog with its archives as well as his e-mail account. According to what I understand, you did this in direct violation of your own Terms of Service. In this day when vindictiveness is used as a political tool, you appear to have hoisted on your own petard. My additional reading on the subject finds that you are the only arbiter in many situations and Google corporate headquarters the CEO wield absolute power in a wide variety of cases. Again, not wishing to overstate my case, your actions fall inline with the all powerful Donald Trump. Obviously I am in no position to part ways with Google services, but to say that I am both disappointed and angry would be an understatement. If I have not reached the 100 word requirement and this precludes me from being heard, I see this as another instance of your cavalier attitude.

I have someone on Google this is a cheater and a fraud. I have sent many emails to Mountain View headquarters in hopes that they would be blocked from scamming others using Google like me.

Went on Zuuvu [dot] com through a Google search. Told it was free to subscribe. Just wanted info. They took over $300.00 from my master car. I do not play these kinds of games. Want to unsubscribe and get my money back! No answer from them. This website is a total scam!