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Google

1.0
347 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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charlesbaagyi

Feb 7, 2018
0

The name provided was used to create an account some time ago which cannot be remembered now. I'm completely devastated because I cannot access google play store to inatall any app. I'm currently out to date because I'm not on whatApp or any other social media. Please I need help.

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terrence murphy

Feb 7, 2018
0

i am sick and tired of spanish come up in my browser i have my setting in english what's the problem. other browsers do not do this. chrome is having problems all the time . i pretty much have had it.

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Ian Pilkington

Feb 3, 2018
0

It's absolutely awful that I can't sign in to my account on another comp/Laptop other than my own. I currently do not have a cell phone so I can't receive verification texts, so I sent my email and you STILL couldn't confirm it's my account, what an absolute JOKE that system is, absolutely pathetic, it really is...I have work to do this weekend, and now I can't, thanks google, you absolutely suck. Sort it out and get me back into my account

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Oleg Ivachkiv

Jan 19, 2018
0

Hi, Why does Google discriminates against the White Males.?Is it a normal practice at Google to give preferential treatments for Jews, Indians, Asians, Females, and be bias toward White and Black Males, also against Hispanics ?

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Debbie

Jan 17, 2018
0

My daughter called google in Canada asking for help to get into her google account. She had to change pass word 3 times and still couldn't' get in. The people who answered hung up 3 times for no reason. Very angry. POOR CUSTOMER SERVICE.

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Gordon Milks

Dec 15, 2017
0

I have been receiving phone calls on my business phone from companies selling Google listing. I listed on Nov. 7, 2017 with a company called Modern Spotlight. I continue to receive calls from other companies one told me to complain to google head office.

I hope this is the correct form to issue this complaint and look forward to an answer or action that could stop these calls short of disconnecting the phone. Thank you for your attention to this matter and I look forward to a solution that makes these phone calls stop.

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Ian Hunter

Nov 23, 2017
0

We have used Googlemail for a number of years without having to use a password to access it. Now we have been told to change our password but your system does not recognise any password which we thought we had created and possibly does not recognise our e-mail address for the account which we created some years ago and

now we are supposed to know the date on which the account was created and of course, we have not kept a record because we never thought that it would be necessary. On inputting our telephone number we are told that your system does not recognise either of our names.

Your system is ridiculously complicated. We have already provided an e-mail address which you can check on and you e-mailed that address with a verification code but when we re-enter your system to input the…

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Helen O'Leary-Colliver

Nov 21, 2017
0

NO GMAIL - NOT WORKING - HASN'T BEEN FOR DAYS - CANNOT CONTACT GOOGLE OR GMAIL - TRIED PHONING SYDNEY TO HAVE A RECORDED MESSAGE WHICH DID NOT REFER TO GMAIL

OUR COMPUTER HAS BEEN CHECKED - PROBLEM IS NOT OUR END

INITIALLY COULDN'T SEND EMAILS NOW CANNOT SEND OR RECEIVE

THINKING I HAD THE INCORRECT PASSWORD FOR ONLINE COMPLAINT DIDN'T HELP AS COULDN'T GET GOOGLE/GMAIL TO RESPOND

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Charles Brooks

Nov 19, 2017
0

I ask for free reverse mobile phone location app. Everyone that show up you have to pay to get location of momoblie phone right now where it is located

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Deborah Robinson

Nov 3, 2017
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I called your customer service number to get help with my account and my granddaughter's account, I must have sound a little confusing but there was no need to hang up on me. when I called back someone picked up the phone and put it back down.

I talked to another gentleman who helped me with my account and then hung up without helping me with my granddaughter's account, I give up. I think we have a language barrier or they're just not able to help me.

If they aren't , I could appreciate them saying so.

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Carol Smith Taylor

Nov 2, 2017
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Am completely fed up with Google mail and its continuous loading icon that goes on forever or having to recover web pages because they have frozen that take ages to get back. I often switch off. Doesn't happen on my mobile but I like to work with a desktop.

Thinking of going back to Hotmail because Google is a right pain and has been for a long time.

Also why does it keep asking me to get on to Chrome every time I go on email. I am on Chrome. Get rid of your pesky question on my page please. Drives me mad and obliterates email messages. MY IP supplier has replaced my router and made no difference.

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Nicholas Chernikeeff

Oct 22, 2017
0

I received several notifications of a reward. Iphone 7 and attempted to verify the validity. And to inform that I could not add my cvv number due to putting a 3rd party payment block due to previous scam. I enquired whether there was some other way of paying for postage.

to discover tha £5 and then £16 was required to get an answer. This seems excessive to just validate and help with this.

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Salvatore J Pluchino

Sep 6, 2017
0

I want to know why you are censoring people that you feel don't fit your narrative this is called policing our opinions it's illegal and I'm telling you we are censoring your company this is not right your company needs to stop this asap

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Randall Epp

Aug 29, 2017
0

Please consider this HATE MAIL for killing the Nik Software collection. Do you have any idea how many photographers depend upon that set of plug-ins? Why did Google buy Nik if they weren't going to maintain it?????!!!! Killing the Nik software has just undone all the good that Google has done for world, I will never forgive Google for doing this.

Charge us for the software if you have to, or sell it to someone that will maintain it. but don't let it die! Every photographer I know now loathes and detests Google for this despicable act.

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Sarah Nemzer

Dec 2, 2016
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I have experienced an intolerable number of problems with signing to my Google account. Almost every time I have got to use a new password, with codes going backwards and forwards. I have had enough. My time is valuable. Please advise me on this.

If the reply is too slow I will close my account.

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Roger Hudson

Nov 18, 2016
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I recently sent a Zippo lighter for repair. Found a site with an address, which having talked to Zippo, they advised that this address is over 4 years old, the result is that my lighter is now 'lost'. How is it that Google can continue to show out of date critical information.

Zippo obviously know of the problem, but advise that there is nothing they can do about it.

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Ewen Currie

Oct 26, 2016
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My nexus 9 tablet would not open one day. It went through the 'sign in cycle' that so many others have described an was not caused by me. The only way to clear this was to reset using the external buttons. When restarting, it requests that i use the original account details. I tried with what I can recall and failed. An option for verification with sms was given...security questions but one including when the account was set up. If i can't recall a password or other details how do you think i will recall a question like this.

I took an educated guess and it let me through. I am at a stage where i have tried a private account with the correct details...yahoo, a google account with the correct details, but wrong, another google account which was work and i assume closed as i have resigned.…

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nick ings

Oct 20, 2016
0

We have spent money on google advertising, yet received bogus and unjust reviews. We asked for them to be removed and google refused. Another company advertising with google in the same business as us got a poor review from a customer and google removed it.

These are not legit and we know they are coming from competitors. How is this fair? I don't want to spend any more money with google as they don't seem to be able to police these reviews.

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Richard Smith

Oct 18, 2016
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Google are a dreadful company to deal with, their customer service is appalling. I have had negative reviews by phantom customers on my company and apparently anybody can say what they like about your company with out any need for silly things like facts or Google reviewing the comments.

On top of that if you list your business on Google maps - it can't be removed! small print of the signing up process. Now clearly this has to be illegal or certainly immoral - to be unable to reverse a decision about my company information - who the hell do they think they are?

You can go ex-directory from the phone book but not with Google. They honestly think they can control our property ie. our information and therefore without exaggerating - our lives.

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Dean Hansen

Oct 10, 2016
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I have been trying to get onto google my business for like 2 years without success. The Filipino call center don't call me to verify my ad on google my business, so it goes back to me calling again to trying to get them to call but then they keep sending me an email wanting me to video verify.

I don't want to do that because I am an onsite computer repairer, and very few people come to my house and I really don't want people to just turn up to my house wanting me to fix their computers. So the circle just keeps going round and round and round and round so i am not happy at all matter of fact I am considering taking legal options to sort this out.

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Jeannie Credle

Oct 1, 2016
0

I purchased a Samsung galaxy s7 edge two month ago and I forgot the password so I did the factory reset, now I can not get into my phone I contacted att and they in turn contacted Samsung who told me to go online and change my password and wait 24 hours which I did but still can not get into my phone so

Samsung told me I would have to send the phone to them but I had to send a proof of purchase which I did now they are telling me I have to wait 24 to 48 hours for a ups label. This is crap you should have a way to help us, I will not have a phone for at least 3 more weeks because of this.

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Bruce Fougner

Sep 30, 2016
0

I have just received notification from Google that two of my sites violate their advertising policies and therefore all my ads have been shut down. Nothing new has been done to these two sites for at least two weeks maybe longer. The person that looks after this for me is on vacation and it is Friday.

At one time I handled everything Google (we have been using Adwords since its inception, and as the user interface got more and more complicated I was forced to bring in people to manage that for me. I called in to ask what the problem was and was basically told that my landing page has been compromised and that the only way for me to discover what I need to fix is to use the search console which required me to load code onto my home page.

that is beyond my ability and frankly I find this…

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Brian Remite

Sep 28, 2016
0

I purchased a Nexus 6P with Nexus Protect on 9/30/2015. I decided June 28, 2016 that I wanted to try Google Fi because my Verizon Wireless bills were very high. Once I received the Project Fi SIM card, I tried using it in my phone for a few weeks and decided that the coverage in my home area was fine, but at my job it was not very strong, so I decided to cancel my Fi service. This began a long series of problems that ultimately ended in my checking account being withdrawn and my Google Drive service being cancelled for my payment being declined without any chance for me to correct the problem.

When I put my Verizon SIM back into my phone, the phone would not recognize the service, despite it working for months with the same SIM card prior to me trying Fi. I spent 2 hours at the Verizon…

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Arlene Day

Sep 27, 2016
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The sign in button for email no longer shows up on my home page, pain in the fanny to google the right sight to get it. Google keeps saying I have no connection and will not come up, so I have to use other engines and MOST important.

Yahoo took over my Google engine and Microsoft explorer. It was impossible to get out. went through and took out anything related to yahoo and google. Within a couple days it kept coming back. I sent a nasty email to yahoo corp.

2 days later my computer completely crashed. I believe the malware infected my computer when I installed "Chromium" (not Chrome) it says its from Google; I could not uninstall it no matter what I did. If I had the money I would sue Yahoo.

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Arnab Mitra

Sep 22, 2016
0

I have been playing a game called Simcity Buildit for the past 1 and a half years until last year in August, my google account crashed and i lost my saved game. When i started the game, there comes an option of logging in with your google account and continue playing your saved game, but right after my account crash, when i tried to log in with my google account, my saved game just never appeared and i lost all the progress that i had made in the last 1 years.

This complaint may sound stupid but i lost a game which i loved very much and which was a very important medium for me to get de-stressed. So please i request google if possible please restore my saved game as quick as possible. And another fact my city was named Mahapurushnagar in the game with a vast population.

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Michael Turner

Sep 13, 2016
0

Google overwhelms webpages with advertisements in Chrome. Makes it tedious to use. Sometimes the ads are difficult to tell from the real content. They should outline the ads with a heavy border or something. It's almost like Adwords and Adsense are spammers.

I am sorry to see this.

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Jennifer Forsey

Sep 12, 2016
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We hired a trusted photographer with google in Calgary, Alberta. It took her 8-weeks and 4 re-shoots to get the photos. Once we paid her the final deposit, she disappeared. I have been emailing and phoning her with no response.

We were told, upon final payment she would have our photos posted to google as a virtual tour (which has not happened). We are well into the third week of no response from her. At this point, we feel that she ripped us off and if I can not get ahold of her (despite repeated attempts) what am I supposed to do?

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Euripides Billis

Sep 6, 2016
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I am a retired university professor and I communicate with approximately 500 recipients of my list, all over the world. Because, As perhaps you know, Greece is enslaved under occupation by the EU, I send messages to MEPs of EU, on the plight of the enslaved Greece. My sending was, according to the guidelines of google. Maximum 500 recipients per message through your website and 100 through the reduction in outlook. Obviously whenever there is a requirement for remission from my list, is done immediately.

Without mentioning any specific to me and asking me to find the reason by myself, Google Greece, disconnected first my email. Before they allowed me only two emails per day. Next they disconnected and my second email, then they connected it, asking every time the password to log in. Given…

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Shivakumar

Aug 31, 2016
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Someone at Google HQ has misused my contact information and put the wrong ads in for my websites. I already contact all of these websites as well as Google. But if anyone searches online they see the wrong information. I have been told there is nothing Google can do about this, even after submitting a complaint on the Google support website.

How can I contact the Google CEO and fix this for good? I am getting hundreds of incorrect calls each month now.

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Jonathan Morse

Aug 23, 2016
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Cannot verify my Google account. I know the problem is that I am outside the US. Yes, I was able to get the foreign computer on the list of my devices. Have searched and searched and I know my username and password.

I even tried changing my password to get in and still cannot. The only forum suggestion is to delete the account and start over.

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Mommy Deede

Aug 17, 2016
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I'm originally from San Francisco and relocated to another state. I heard about Google express from family members. I wanted to see what all the talk was about so I signed up for the trial membership and excited to use the $15 off and my order was rejected. Second attempt, rejected. I have money in my account so it couldn't of been my card that was being declined. Third attempt of the same thing. I used my bank card and still canceled my order and didn't even allow me to enjoy the benefits of Google express.

I called customer service which happened to be a waste of time because nothing was resolved after she said that she looked into the problem which was stopping me from being serviced. So I gave up. It says that it delivers to my area, but clearly it doesn't. They are false advertising…

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Keith Phillips

Aug 16, 2016
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I have an ongoing issue with Google Apps for Work. I raised a case some time back after realizing that Google did not invoice my company with the correct company name. I have shared a number of conversations, mostly with seemingly inept individuals based in an office in Bulgaria. Seemingly there is no management escalation process. Hapless individuals repeatedly close my case even though my issue is not remedied - it has been going-on for months now.

The latest advisor informed me of the following:

"I've heard back from our specialist regarding this issue and found that you're Google Apps for Work account was affected by an issue, during our migration to our new billing system, which updated your previous payment receipts with your current billing profile information. This was not…

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Diboneng mothibi

Aug 9, 2016
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I own a dental practice. I had a patient contact us yesterday very relieved that we are still here as when he searched in Google, it came up with a short list of which we were on but next to our business in red it stated that we are permanently closed.

This information is incorrect and could cost my business money and put our patients through un-necessary worry. We are currently going through a transition at the moment as we are no longer a NHS practice and this incorrect information could be very damaging.

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Freda

Aug 2, 2016
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I have a complaint, ever since I stopped using google it just seems like my iPhone sometimes gets redirected to something not related to my search. I search on yahoo or bing, and believe me the results suck, and I do believe that google has something to do with it.

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Kevin Dineen

Jul 31, 2016
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I read a NY Times open piece about Cooper and his DC Blog. I find it shocking that Google assumed the power to shut down the blog with its archives as well as his e-mail account. According to what I understand, you did this in direct violation of your own Terms of Service.

In this day when vindictiveness is used as a political tool, you appear to have hoisted on your own petard. My additional reading on the subject finds that you are the only arbiter in many situations and Google corporate headquarters the CEO wield absolute power in a wide variety of cases.

Again, not wishing to overstate my case, your actions fall inline with the all powerful Donald Trump. Obviously I am in no position to part ways with Google services, but to say that I am both disappointed and angry would be an…

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garry cochrane

Jul 28, 2016
0

I registered my account in France and now moved back to the uk. I cannot access apps on play and am not downloading anything more till I can revolve this issue. The issue lays around my banking app, refuses to let me access it and is informing my that its not permitted in your country.

Find this strange as people these days live in more than one country and have bank accounts in these. Not so globally friendly after all.

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Manish majhi

Jul 27, 2016
0

I have someone on Google this is a cheater and a fraud. I have sent many emails to Mountain View headquarters in hopes that they would be blocked from scamming others using Google like me.

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Susan

Jul 24, 2016
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Google is purposely altering searches in favor of Hilary Clinton! I am reporting this and will make sure everyone knows that the world's largest search engine is secretly democratic. I have the proof and have taken a screenshot below. You can see clearly that Google does not display anything related to crimes against Hilary.

If you go check out Yahoo! or Bing it comes up with all types of searches for criminal records, criminal history, and criminal scandals. But nope, nothing in Google!

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Christina Crane

Jul 11, 2016
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Google charged my account without my permission and told me to contact the app developer for a refund. After confirmation that the developer never received funds from these purchases Google still will not refund me. So what did I buy exactly!

$600 total was charged illegality. To make it worse my bank closed my fraud claim against Google before the developer confirmed they never received these transactions and will not allow me to reopen my claim without a police report with a suspect named.

So who do I contact for this situation? I am in disbelief the way I've been treated and how can Google get away with this?

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Stella gauthier

Jun 27, 2016
0

Went on Zuuvu [dot] com through a Google search. Told it was free to subscribe. Just wanted info. 00 from my master car. I do not play these kinds of games. Want to unsubscribe and get my money back! No answer from them.

This website is a total scam!

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Lou Callaghan

Jun 26, 2016
0

When I open google Chrome to do a search the following appears. Be who you are. Love who you love. #prideforeveryone. I want to use a service without having to mentally deal with someones agenda, political, social or otherwise. Please remove this and just let me use your search engine without extraneous sayings.

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Lenore Will

Jun 8, 2016
0

If you 'google' "Wildlife Rehab in Yucaipa, CA", a site comes up with my name and home phone number. I would like this removed immediately as I am retired from the hobby of rehabilitating wildlife for nearly three years. Both wildlife groups mentioned on this site say that this is not their problem.

Can you help me, please?

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Jennifer

May 19, 2016
0

The Google doodle today is celebrating "black supremacy". By celebrating a woman that they refer to as a "human rights activist". Yuri Kochiama was not an activist! If she was an activist for white supremacy she would be far from celebrated!

No race should have supremacy! The world doesn't work well with one supreme race! There are a number of races on this earth and we are all equal. Google has the nerve to spell out "equality" in the back ground.

Any supremacy is far from equality! This is either ignorance or just plain stupidity! Why is google trying to cause division among the users?

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Deepak

May 18, 2016
0

I want to change my web site url from google maps and other google services. I have try to change my url but google denied my request every time.

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rashmika

Apr 29, 2016
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I want to remove my personal information under google search result under my name. Attached the result in the following link. Is this possible?

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Linda Bradley

Apr 24, 2016
0

I have a Samsung tablet and google decided to download itself and wiped out all my picture and every app on there.

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Natasha Louw

Apr 16, 2016
0

I was on Facebook opening video that was posted. Then all of sudden site throw me to "Google " saying that I did win with my tablet an iPhone 6 for download an specific app. I don't trust had to answer 4 questions then add bank details and address.

It looks same as Google symbol but i am scared to put bank details. Did took screen shot for you to see. This is not Google, it's a hack! Please be aware of the site Zuuvu.

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Gary Flynn

Apr 15, 2016
0

I am a business owner, however I am not the page owner of the Google Business page. The page owner is a former employee who I fired for stealing from me. As page owner he has been putting incorrect information on the Google page to disrupt my business. He puts the incorrect phone number, hours of operation, website etc etc.

Every time he does this I request an amendment from Google, and the error is usually corrected within a couple of days. By such time the page owner has again changed the information. I have spoken to Google about this and have had numerous email exchanges. Firstly, they said their policy was to request the page owner to give up that position which he obviously didn't do.

After several weeks and emails Google advised there is nothing they can do!!! They suggested I…

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Cathy Baird

Apr 12, 2016
0

All I want to do is have the option to reset my Password. Google has become complicated and all I want to do is to sign into gmail using my blackberry. Can you just sms me a link. I cannot receive email so how on earth would I receive a link.

I cannot sign in as I need a new password and Google customer service cannot be found anywhere online.

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Howell

Apr 3, 2016
0

On my personal Google page they are carrying an item distorting my views, and wrongly and inaccurately attributing words and views to me which I did not use. At no time did I ever say, as you assert, that the North was 'desolate'.

Kindly remove this highly misleading item from the Google website under my name if you can. Or give me the UK contact info for Google corporate.

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