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Google

1.0
347 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Elizabeth Rankin

Dec 17, 2018
0

On Oct. 26th 2018 My son attempted to sign onto UTUBE to watch the Red Sox play in the World series. He got a message that his credit card was denied. I did not care about watching because I enjoy listening to it on the radio.

Because of him I tried to get the game through UTUBE. The results probably because neither of us is proficient on the computer was that we were not able to play it on the TV. I canceled the services within the allotted time so I thought it was over.

00 from my bank through my PayPay account. PayPay attempted to help settle this with you but recently sent me notice that my complaint was denied. So here I am asking you to please return my money I am 69 and on a fixed income and have no idea what google service I am paying for. 00.

Honestly my bank account is very…

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Nathan Hefty

Dec 16, 2018
0

What ever new update has been done for google is awful. I have to click at least three to even forty times (yes I counted) to get one simple task done that should take one click.

For example, it now takes two clicks to select videos and many more clicks to put my curser where I want it to go on Google docs.

Also, I can no longer simply drag an image on to a google doc without it opening the images linked site, nor will it allow me to change the photo's size;I can only move it around.

Lastly, when I click to pause videos they will either go to full screen, pause then immediately unpause, or they will require me to use the key board to achieve this function.

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Norman Miller

Dec 12, 2018
0

The engine of my 2012 Sorento blew up mid May of 2018 and the Burton Ohio dealership keeps pushing out the engine replacement delivery date. The original date was October 5th and the latest that I was told is December 26th.

It has been over 7 months now and no one there seems to have the clout to get an engine for our vehicle. We are very unhappy and ready to contact News 5 in Cleveland Ohio to help us get this resolved. Please help!

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JoAnn Schurmann

Dec 8, 2018
0

It's very simple, I didn't realize it would take an act of G-D to get help with a simple issue: deleting 2 email accounts I'm not using. D so I was unable to take care of it on my own.

So, I decide to use the chat option. HUGE MISTAKE!!!

First I go back and forth with this person, about the accounts I want to delete; thinking I'm speaking with an "email" expert; NOPE!! After going back-n-forth for about 10 minutes, she says is there anything else you'd like me to tell the email expert. REALLY!!

I was under the impression I was already speaking with one. 99 before I can get an answer or any real help with what I wanted to do. Short of a cure for my MS there is no way I would pay to get an answer.

You all must think extremely highly of your answers. I've pretty much decided, short of the…

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joseph day

Dec 3, 2018
0

My business does not show up on Google maps under the business category it is in , like it did when i first open the account. i had made several attempts to have this fixed, and the csr personnel do not listen and give me false information.

All they try to do is sell ads and do not listen to anything I am talking about. I would just like my listing issue corrected.

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Cary G Dannelly

Nov 27, 2018
0

Constantly bombarded with repeated spam emails. Google is typical junk itself, nothing in your program to stop/block inbound emails

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Jack Olmstead

Nov 25, 2018
0

I enjoy your screen savers immensely. I find your latest offering of rice patties in Viet Nam to be stunningly attractive on first viewing. Closer examination of the obvious bomb craters and sunken barge by American aircraft is extremely distressing to me.

I view the homes along the roadways and imagine the horror these peoples endured. Please remove this offensive photograph.

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Sami Hajrula

Nov 24, 2018
0

I got scammed $1200 dollars by your search engine and coaxed into buying your google play cards. I was told to and had filed complaints with FTC IC3 and now am trying with google support but can't even get the support to find out where that is. Im on hold for 20 mins.

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Alun Talbot

Nov 21, 2018
0

When you search your site for non halal your very own site goes into Islamic dribble with over 90% of the articles being halal. Do you have no respect for Christians who by there book can not eat food sacraficed to a false god.

I have kept this message because I expect that I wI'll get no response. So if I receive no response I will post this to facebook instagram twitter and all other sites I deam resonable

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Joan Beverly Land

Nov 17, 2018
0

I called to set up an appt. for my microwave. The appliance company receptionist Veronica set it up; I asked her strongly to be sure that it is covered before she set it up. She assured me 3 times it's covered.

The man came out, looked at it , and said it's cosmetic and not covered. I told him Veronica insisted it is or I wouldn't have had him come out. So I called Veronica and asked her to admit she told me it's covered 3 times.

She admitted it but backpeddled and said she couldn't possibly know. I said then why didn't you tell me that on the phone that you didn't know instead of insisting that you did know???? She had nothing to say. Then I told the man that I looked it up and it said it's dangerous when the pain peels off and falls down from the ceiling of the microwave, so how is…

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Greg Lundy

Nov 17, 2018
0

How dare you take Mr Harper's page off your sight. just because he's not a Liberal.You discuss me with your actions. You should take a good look at yourself and think what you are doing

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Monica

Nov 15, 2018
0

I have been on hold for over four hours waiting to speak to a service representative. I called the second the offices opened.

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Zahri

Nov 15, 2018
0

Received a promo code, where I receive $150 credit to use Google Ads. Clicked on it to activate the promo code and create a new Google Ads account. A few weeks went by and someone from Google called me to check on my new account. Asked if I can confirm the credit, however, they said that the credit has expired. How can it expire if I used the promo code when I activated my account? Google customer service person said that I did something wrong when I created the account, but she doesnt know what went wrong and cannot confirm nor provide the $150 credit.

As a new Google Ads account user, how do I know that I did something? I dont even know how to use the system, let alone figure out if my credit was applied. You would assume that when you click the link on the promo email that you are…

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William Conron

Nov 13, 2018
0

This is more about an utter, total,void of service, a black hole where service should be, than bad service. Bad service would have been welcome. I have tried for days to find out why maps has no navigation, scale, a place to sign in, streetview, or anything else.

I can't send feedback or go to MyMaps because I can't sign in. Google's troubleshooting website has info only about mobile devices. A tech support page chat kept asking about gps, when I don't have any on my pc, then tried to charge me money for an answer.

There is nothing online that I can find about it, least of all on google.

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faith l Hamilton Thorne

Nov 4, 2018
0

I own a cabinets corporation that is an accredited business on Vancouver Island for the last 12 years. I notice that on the google search a comment is there that is a fraud. I would to request one last time that this message " "Do NOT spend your money there ...

and as I can see on reports I don't think you need anymore issues.

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Shrikant

Oct 19, 2018
0

Dear Google : I lost Utube from my desktop as I find Utube inappropriate . Now Google bought utube. So I must loose Google too. Now, if I stop paying for my internet connection , I loose yahoo too. Confused

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Ahsan Qayyum Mughal

Oct 17, 2018
0

Dears official please stop the nonsense adds when open my mobile phone wifi and mobile data. Please I don't want this stupid thanks best regarad

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Goran Manojlovic

Oct 16, 2018
0

Hi Google. I have install Badoo app and make one time purschuse 5,99. From that time I'm beeing charged three more times. I have made complaint by Badoo and closed Profil as they sugested butt hey still keep on charging me .

Is this phishing site there.? Best regards ,

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Linda

Oct 12, 2018
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I called google as per referred to me by Verizon and LG. I do not like the new update on the Photo Gallery. It takes 7 times more clicks to crop a photo in photo gallery than did when there was a crop in the drop down feature. Now you go to edit. crop, crop photo, done, save,,, then back to gallery and start all over. takes WAY TOO MUCH TIME!

Would like the CROP feature back in the drop down. PLEASE!!! for faster time to crop photos.

When I called I also talked to a customer service tech. TO explain my dislike for the new updated feature. He interrupted me as I was explaining....did not let me finish. Then told me the feature was for the whole world. Well not everyone likes this new feature from the same reason.... HE HUNG UP ON ME!!!! I did not get this kind of treatment with Verizon or…

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Raymond ;Norton

Oct 11, 2018
0

Account Name: LookLivLuv Profile Title: “JustLooking 4 the 1” Its been a month since I lost my Upgrade features, I order the upgrade and it was working fine, the app started acting up, so I reinstalled it and could no longer access upgrade features. I believe your billing system is going to try to charge me again in December 2018. I should get credit for the time I’ve been in basic mode.

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Mary H Yarborough

Sep 20, 2018
0

My main email that is linked to all of my paid services and has a large Drive storage with critical, sensitive files has remained inaccessible to me since May 19, 2018. com discovered had been fraudulently used to create a Prime account.

Despite the fact that this email is registered as the primary and/or alternate admin address for my G-Suite accounts and other paid services, G-Suite cannot help me, and Google no longer has a gmail support staff I can contact. I risk losing a significant investment in time, money and information due to this neglect.

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sudhir kumar pandey

Sep 2, 2018
0

respected sir the all old mail data in inbox and all has been not shown of my account.please solve this problem as soon as possible thank you.

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Howard Needle

Aug 29, 2018
0

You have posts regarding me that are 100% FALSE and must be removed . This false posting is costing me revenue to my business . It must be removed asap .

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Cynthia Hensley

Aug 18, 2018
0

my identity theft with no responds. except post on some board or account recovery. An over and over explained did not work after multi account that still have not been recovered. Google had no problem contacting me. when the thrives used my identity to open a project on Google.

and want me to pay the 300. and even have I explain for God only knows was not me. An everything I have filed still nothing. The manner this company runs and treats its customers. Is really s_sad. I know once I can get this fixed I will never use anything that got Google name on and if possible would like to see them in court.

An learn we are not robots but human. I don't even believe that Google will read or reach out. Because it's mean they got humble.

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Randy Dingle

Jul 31, 2018
0

Google representatives call our home constantly, and each time we tell them that our business is no longer in service. He didn't give his name and even after we hung up he called back and started threaten us all over again.

I hope you can find this creep because he don't need to be working for no one acting so unprofessional as this.

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Kenneth OToole

Jul 31, 2018
0

I contacted your wifi support for a new product that I purchased yesterday that was faulty out of the box One of the units would not power on The only ref I have is 23275 I was asked to write that on a piece of paper and take a photo of the unit and send it with a photo of my receipt all of which I did I spoke with a support agent and his supervisor and at the start of the call I was told I could have a replacement sent within 2 days by the end of the call this changed to me being sent a label and

having to return the brand new faulty product first and then get a replacement something taht would take about 5 working days Your support kept me on the phone for over an hour with long pauses between answers and in the end I have no resolution and still have a faulty product Why is your…

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ken broughton

Jul 30, 2018
0

I use adwords express and signed up for $200/day. I was charged $500/day on 7-22-18.

I never authorized this nor did I want it. If I get too much too handle, it's a waste of my money - not to mention I never authorized it.

This isn't a little over what I agreed to - it's 250% over what I agreed to - Not to mention the arrogance of having Google spend my money for me.

I want a credit for the unauthorized expenditures.

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martyn ofarrell

Jul 29, 2018
0

can you PLEASE STOP PUTTING ADVERTS ON MY PAGE, DO NOT WANT AND DEFINITELY DO NOT NEED THANK YOU

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clifford hamilton

Jul 25, 2018
0

39 you took from my PayPal account Without authority asap. I never bought anything from you, I never gave you permission too take this money, the advice on the game... the secret society, I was playing stated “I have been given 10 what ever as a valued customer and due to inconvenience” IT DID NOT STATE I HAD TO BUY THESE.

What you have done is fraud and not what I would expect from you, it is disgusting and should be reported. Getting people to buy by pretending it is free, with no receipt or advice email that I have purchased being sent.

The supposed 10 added what ever they are called, are unused and due to your deceit I will never play your game again, cannot trust you. 39 is not much but the way you took it is robbery and shameful from a company such as Google.

I will ask PayPal how…

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Donna and Billy Black

Jul 24, 2018
0

I received a phone ( 705-386-8390) call today in regards to listing our business Soccer Elite and or Blacks Guest House to an upgrade with Google, the agents name was Joseph at approx. 4 pm. We talked at length about different aspects of what your company could offer me in the way of advertising but in the end I said no because of the monthly expense.

He was verbally abusive and very condescending and the ending was very unpleasant. Thank you, Billy Black.

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Ihor Staruch

Jul 20, 2018
0

I am a user of Google Drive and have noticed that the 'Used' space indicator in the cloud drive has not increasing for several months, although I back up massive new files of all kinds every day. The discrepancy between the disk file being backed up and the indicated cloud space is now up to 30GB and I am highly concerned about the integrity of my backup on the cloud drive.

To complicate matters, there is no indication of the number of items on the cloud drive to compare with of the file being backed up. I have contacted Google Drive support on this, but they seem not to understand and have abandoned answering me, that is why I am taking this route of contact now.

This is not a question of a simple bug in the used space indication - the inability to verify data backed up to the cloud…

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Amy Hart

Jul 19, 2018
0

I bought a brand new Pixel 2 phone from Google. When I make calls on the phone I can hear the people clearly but the person on the other end says that I cut in and out. I went through a lengthy process with the help and support team to try and fix it.

Nothing worked, so they said they’d replace my phone with a refurbished one. I told them it was unacceptable to no avail. I even talked to a manager and he said my he couldn’t hear me well but insisted I can only get refurbished.

When I buy a product on AMAZON and it’s defective, they replace it no questions asked. What recourse does a consumer have for this situation?

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Emily nachshen

Jul 19, 2018
0

I forgot my password and I can't seem to get through the program to get a new password I went to the Apple Store I talk to a lot of people and they can't get me through with all the Verification codes all this nonsense I just can't get to sign into my email from another computer please but I have someone to talk to to get me help to sign in to my email from another computer other than this iPad that I have

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Susan Smith

Jul 19, 2018
0

For a long time I have never had a problem with google, but these captchas are silly, I have had trouble ordering tickets, signing up to memberships and newsletters and entering the competitions, every time a captcha comes up and I do as it asks, because lets face it there are only so many squares with a car in or a bus and it tells me captcha failed try again, I recently tried to order tickets 34 times I tried his captcha and

it kept failing, ive tried all sorts to get over this and it just isn't working, on your forums on complaints, if you ever look and take notice loads of people are complaining a lot of my friends are, its ridiculas, now I want to be able to order tickets I want to be able to receive newsletters I want a normal service o do these things

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Marie m

Jul 1, 2018
0

I am disappointed that you changed “Contact “ out side of emails. I do not like the fact that now I cannot open up my contacts while I am writing a email. Totally not welcome change. You didn’t have even inform us that there would be a change.

Totally lost, confuse and I really want my “Contacts” back. Please.

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none

Jun 29, 2018
0

recaptcha no longer works. none of them can be solved. you click and clikc and clikc

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Carey Baldridge

Jun 28, 2018
0

The no internet prompt stays on even though the game comes up,preventing interaction with the game of war fire age.

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Natalia

Jun 28, 2018
0

Don’t help , don’t help, don’t help

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Normand Brien

Jun 28, 2018
0

At 3:23 am i recived a pop up advertisement. This is totally unexceptable. Please resolve this problem quickly and permanently. I have always had a good experience with google.

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Natalia

Jun 28, 2018
0

I hate google.

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Pamela Reamer

Jun 27, 2018
0

I have a Samsung Galaxy S7active phone and the last update, Monday, June 25th, was a Google update. I no longer have text tones, my phone runs terribly slow, and I keep getting pop ups that I cannot get rid of.

I WANT MY TEXT TONES BACK!!!!!!!!!!!!!!!!!!! I contacted AT&T and they are unable to resolve this issue and suggested that I contact you since you did the last update. @!!!! not like now. It is very slow to respond - texting, moving to other apps, and looking things up on the internet.

I am so upset that ALL my specific text tones are gone with no option to bring them back. Please resolve this problem.

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Peter Langdon

Jun 27, 2018
0

When I filled out an online application form for a professional organization my email address of course was required. The box auto filled my gmail address which I deleted and instead entered my company address. Once the form was completed it stated a confirmation email was sent to complete the registration.

I repeatedly checked my business address but no email. Then when I looked at the unread emails on my I phone the confirmation email was sent to my gmail account! Google has no business manipulating my information in this way.

In fact I DO NOT LIKE the way Google wants to constantly auto fill my information. I do not need their AI telling me what to enter, I am capable of doing that myself. I will probably close my accounts with google and never use any of their services again if at…

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Kevin J Hebert

Jun 9, 2018
0

I am trying to set up my cell phone but I can't get past the Google set-up. It will not accept my password. I have reset my password online successfully but when I enter it into my cellphone it will not accept it.

I am not able to contact Google in any way. The Verizon Wireless representative could not either. My cellphone is inoperable due to this. Google has made itself completely unavailable.

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cindy

Jun 3, 2018
0

I hate google why is there no number or real person to talk to. I rest my phone and dont know my passcode im locked out my phone why did samsung allow they have no right to lock my phone i need my phone and all because a stupid password, a class action suit should be brought

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natasha matthews

May 2, 2018
0

since feb 13th 2018 I have reported spam, hack ,fraud to google and gmail in the process I have broken two mobile phones and my tablet is now frozen I assume by the hacker, I have conducted two hard resets as instructed obiously it failed. I have no form of contact, and loosing business as I am self employed and communicate mostly via facebook.

I have no access to any online account. even my bank was violated by this. it is appalling that from 13th feb up until todays date I sit here trying to sort this situation. I'm considering law advice if this is not sorted in the next few hours.

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Sylvia Keene

May 1, 2018
0

03,2018 the style was called Jamie Lee Curtis. The wig I received was nothing like the style I ordered. They asked for pictures of me wearing it I obliged. They offered me various incentives to keep it the last being a 30% refund and keep the wig.

I've stood my ground insisting I get a full refund of £75 plus postage £15,60 to return it with insurance. I did not receive the mesh-like wig cap with the order. 60p refund, no answered received. There service has not been good, many emails telling me how hard staff worked to make it and many more with differing % refunds.

I am loath to return the wig I feel there is no guarantee I will see my refund. Please can you help me

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robin bensette

Apr 13, 2018
0

Been trying to get into my acct for 1 and a half weeks. Been getting the run around not impressed. when I go on internet to recovery they send me to my husbands yahoo. acct I have to close google to be able to access it.

Please just sms me or my daughter 3991 Please help me get back to using my acct. Thank you

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Mark GOODLIFFE

Feb 16, 2018
0

After at least 10 years with Google as my default search engine on PCs and Macs both at home and work, I am re-setting all browsers to another search engine, definitely not Chrome and all related system folders and files will be deleted. There are 7 computers in my family, plus my work desktop and Google will be expunged from all of them. The reasons are two-fold.

1. Google's marketing of Chrome over the last 5 years has become increasingly aggressive and abusive. I tried Chrome only once for a few days and did not like it. The homepage was very intrusive with flashing banners and pop-ups and demands for me to check security, to get get hold of my private details I surmise. Chrome has the worst reputation for privacy - some of my AV ware classed it as a PUP or worse. It is my decision…

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Marjorie

Feb 13, 2018
0

can't reassign phone numbers to different business accounts; they uploaded information to phone number without my permission or my doing so; I can't find information I'm seeking because previous search algorithyms are sending me elsewhere (I guess), I can't even find information when I search with the exact words in the url either from .com or .ca when looking internationally, I can't manage my multiple accounts with fluidity. It's getting worse. Need a search engine for that markets small businesses and small sites - maybe then I could find the information I'm looking for.

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sujata sahoo

Feb 8, 2018
0

please kindly recover my email id. Please consider my problems and kindly recover my id. I have tried many different ways but still google has no respond. Please consider it.

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