Family Dollar Complaints Continued... (Page 7)396+ reviews added so far. Upset? Call Family Dollar corporate: 704-847-6961
Store ran out of bags. Waits till u are getting rang up to say they don't have bags and you can purchase the reusable bags for $1 each. I walked to the store and only had enough cash to purchase what i needed. The right thing to do would be to put a sign on the door before i shop letting customers know they don't have bags or give the other bags for free or open up a bag of trash bags and use them..i had to walk all the way home carrying stuff and constantly dropping stuff on ny walk home..this is ridiculous
Every time I come here, which is min. Weekly, I have 8.00/ 20.00 in coupons. Digital coupons don't work here. I'm embarrassed each time. The cashier looks at me like I have 3 heads. Each time she claims she can't use my coupons. I don't scam!! There 100% valid! The mngr. Puts them in manually. Not to happily. Yesterday, this took 35 minutes with 11 people behind me starring at me! This store and help is pathetic!!!!!!
I stopped by your location at 311 Briarwood Dr, Jackson, Ms. The location should have been open at 8am. The location was still closed because your employees can not get to work on time, this is not the first time. I ended up going across the street to your competitor Dollar General. I prefer shopping at Family Dollar but if you can not open on time, I will stick with Dollar General.
My wife Karen,ended her employment last night with your store due to lack of hours, a manager that doesn't know how to manage, a verbally abusive, foul mouth, lazy, disrespectful assistant manager.
I retired recently in supervision, have had many hours of management training classes, so I recognize your problem.
I do not approve of your management treating my wife this way so now your store has lost a valuable, hardworking employee.
I was in Family Dollar #08395 Sunday, September 10, 2017 buying household supplies. I started by telling the cashier I had two separate purchases. As he was ringing up my first items, I informed the guy that the bleach was $3, not $3.15. He didn't acknowledge that he'd heard me so I assumed he had. After I'd paid he started ringing up the other items, which was candy and chips. I asked him for my receipt for the first purchase. He gave it to me. I looked and saw that he hadn't changed the price which I again mentioned while he was still ringing my second set of purchases. He responded by saying, "I don't know why it would be $3." I said, "Me either but the sign says $3." He again says he doesn't know why it's $3. Okay, that's what it says on the shelf. I didn't want to hold up the line so I told him to ring up the next person and I'd go grab the sticker. He tells me he doesn't need another bleach, he needs to see the price. To which I said, " That's what I'm going to get." I went ALL THE WAY to the back of the store and grabbed the sign that CLEARLY said, Clorox $4.25 Our Brand $3. Save $1.25. I show this to this guy and he's STILL SAYING he doesn't know why it's $3. Then he gets belligerent and really starts talking disrespectful and loud saying "I don't know why you're arguing with me over 15 cents!!!" I, and the line of customers, looked at him sideways. Is he serious, stupid or seriously stupid right now??? I never even raised my voice or got mad up to this point. I said, "I'm not arguing, I'm asking for my receipt to be corrected. I want the money that's due me." He said since I'm going to argue over this, I never argued, he'll give it to me but I was banned for HIS store. I guess he was mad that I'd showed him why the bleach was $3. I said, "NO PROBLEM, you shouldn't be in customer service!!! I come here all the time when I wash but never again". He said, "Are you kidding me!!!??? This is MY STORE!!! I'm always here. You're banned!!! Don't ever come back!!!" I said again,"NO PROBLEM!!!!!" I left there in disbelief about what had just transpired. His behavior was unwarranted. Watch the tape! I don't know if he was on meds or needed to be but he was definitely out of order and disrespectful.
5 stars = bad
I forgot my $5 coupon at home and was going to ask the cashier if she had one I could use. She said she only had one left and said that I could have it if I donated $1 to the Red Cross. I stated that I did not like the Red Cross (I'm not happy with the way some people were treated during Hurricane Harvey & I have heard that most money goes to the ones at the top). I told her that I supported the Salvation Army and other groups. She refused to let me have the coupon because I would not contribute a $1 to the Red Cross. I considered that blackmail! I paid my $27.00 and left. When I got to my car, I realized that I should have left the items on the counter and not paid for them. I decided then that I will never shop at Family Dollar again even though it used to be one of my favorite stores. Walmart would not have treated me that way, therefore; I will only shop at Walmart in the future.
I went to Family Dollar in Pike Plaza Shopping center in North Little Rock Arkansas at 8:40 central time this morning, the store was closed. The sign said store opens at 8:00 am, the store was dark and no one was around. I need a few things so I could continue working until my lunch hour. The items I needed were important, due to an urgent medical issue. I walked back to my job without the needed supplies. The store being closed was inconvenient and I had to improvise. I shop at Family Dollar frequently, I am considering a boycott to Family Dollar Store in general. Thank you for allowing me to vent. Rebecca
I got to the Famly Dollar on spring Grove at 9 am this morning to a closed store I have waited outside the store with other customers as well as with a delivery truck the manager did not show up to open the store until 9;46 without so much as and had us waiting until 10 am i thought that she was very rude because when she opened the store she closed the door on a young lady preventing her to come to inside without so much as giving us an apology for having us wait over an hour to shop, I have set inside of my car watching other customers leave very upset
I bought Colgate Toatal Avanced Health this one i had to Shake to Activate and i did when i tried it i almost choked my throat felt like closing on me. I took it back to the store and i was told that they can't refund or take it back because the store doesn't get refund all i want is another product not a refund. Store #05950 3919 Washington Ave Racine,Wi
Went in yesterday to buy some good sale items. I was told that she could not give me the sale price unless I had a Smart phone or just a cell phone. Lost a customer and plenty of my friends after this.
My car had broke down and phone was on 5%...so i went in bcause i just wanted a lil juice to call my mom and the girl at the front counter was very nasty and rude to me..and so i used else's phone to call roadside assistance. .then i had to use the restroom so i ask the same girl with the nasty attitude was like we dont a public restroom.very bad experience will never shop there...
Your parking lot always looks like a GARBAGE DUMP ! We moved to Memphis for a clean city but not so true at your store .
It seems that your company doesn't promote a drug free environment. I am aware of one of your employees using drugs and wasn't screened before she was hired. Her name is Cynthia Walker and she works at 210 W. Fairview Are. Montgomery Alabama.
Yesterday I went to Family Dollar
in Marumsco Plaza . I ask the cashier
For a pack of cigarettes. He told me I need to see your ID. I told him I left it in the car .I also said to him when I have my uniform on you didn't ask me for a ID.
I went to the car got my ID and came back.
The manger told me he did not like
my attitude. And he was not going to sell
the cigarettes to me.He also told the other cashier not to sale them to me niether.
And that he would call the police.
Was accused of stealing. I feel I was discriminated racially profiled. Was very embarrassing. The manager accused me her name is Shirley levette.location hwy 87n. September 1 2017 around nine am
My complaint is that your Assistant Manager Sue Mckinnis- store 08038 was rude, short and accusatory. I had a question concerning the pricing of the 75% off seasonal items. As I was trying to get a clear answer, she stated that she is tired of people coming into the store wanting to pay only a " penny " for things! She blamed her Manager, who where not there at the time, of the confusion due to the pricing. Her statement was offensive and uncalled for. She was very short with me. I never asked to get anything for a " penny " nor did I come to Family Dollar to get my items for free. I shop at Family Dollar approximately two to three times a week. Her abrasive tone and rudeness was uncalled for. I felt as though I was being treated like a common criminal. She never apologized. I am not sure if I would shop at that particular store again. I wouldn't think that this behavior from your managerial staff is representing the core values of Family Dollar. Thank you.
This management at the new Family Dollar on Mc Cart is a very unprofessional team. The store on a scale of 1 to 5 was 1 it was about 5 employee'S sitting n standing in a group talking the store for that many working wasn't Organized nor clean. When u call for merchandise to be held n not only that the DM even called to make for sure that it was there n it wasn't there this is a problem with ur management team . Now this means that the General Manager didn't want to follow orders of her boss a DM or even care about Good Customer Service this is what I call a Rachet Mgr. That should be written up by her DM for not following orders not providing Good Customer Service to a Customer. The location is the New Family Dollar on McCart. N when the season for that merchandise comes around again that Mgr should pay for those 12 Solar Lights out of her pocket or she should call around until she finds it. If I was thinking I would have taken a picture so u could see for urself n I have been a Secret Shopper before this store would have score very low n everything ok. It was about 2 hours before closing it looked like omg a mess.
I have been an active citizen in the West End community since a child since before family Dollars was there. My boy's have been selling in front family Dollar for a while by them selling gives them no reason to steal. Every time my boy's make money they shop with family Dollars and the manager have the audacity to accuse my boy's of stealing. Now I'm very offended and want to take out a law suit for falsely accuse and harassing my boy's by judging them. My kids are honor Muslim boy's principle list students and are being judged. For my boy's honor I'm willing to fight in court.
My husband who is just out of the hospital from 2 hip replacements arrived at our local family dollar at 20 mins to 10. Closing time is 10 pm. They refused to let him in stating they where closed. He said but its not 10 yet. They told him they had to get the paper work done or they won't get out of the store to go home. All he wanted was 2 2liter bottles of soda. In the time he could have bin in and out and home and it still would've been 10. There is definitely a problem here. This is not the first time I have had a problem with the store. This store is on grant and stone in Tucson, AZ.
Purchase a charger cord for a cell phone got home was not in bag call the store the young lady that checked me out answer the phone, as I begin to explain to her that my item was not in the bag she proceeded to talk over me and say yes it is in the bag you must have dropped it or something and as I went to explain to her that I was searching in the bag that it was not in there she hung up in my face. I called back and just so happened one of the workers found it on the ground.
I record all my phone calls I allowed the other cashier to listen to how rude the cashier was and as I'm trying to explain that particular cashier is still email them off and when I told the other cashier that the proper way to handle this would be an apology and that's when the young lady sad hell no you ain't get no apology from me you must be crazy. Then she started throwing out smart remarks with a store full of customers that were all of African American descent and they were all laughing at me and that's what I told her that she was the one that was worth a s*** and I would not stand in her line if it took 20 minutes to get out of this store.
Today was the first time I went into a recently opened Family Dollar store in my neighborhood and it's also the last. The cashier never spoke one word to me. I went to the register with my purchases and no Hello no Thank you no nothing. The worst part is I think she was the manager. When the transaction was complete I waited for a thank you or anything. Well nothing! I even said You're Welcome and nothing but a crappy smile. I worked in retail for over 30 year's and never would have lasted that long or treated any customer this way. The stores address is 5522 Turned Rd, Garfield Hts. Ohio 44125. The tore number 10523 and the phone number is 216-518-1277
There was a special on candy buy 2 get one free. I was charged 1 cent for the 3rd bag of candy. When I questioned cashier he became defensive, responded "it's only a penny". I responded your sign says buy 2 get one free, that's false advertisements. I asked to speak to manager, he said "I'm the manager". I asked for his name twice, he would not give his name, he rudely said I'll write it down, call who you want, they'll tell you the same, he then slammed the piece of paper on counter, when I looked down at it, he wrote in scribble. After I paid, he walked away. I said to my family member he's a asshole, he yelled and said what you say, I repeated what I said to who I was with, he walked over and said I can no longer come in the store. I then left. That is false advertisement and I don't care if it was just a penny he charged, free means Free not pay a penny..wonder how many he did this too!
I stopped at a Family Dollar at 3500 Napier Avenue, Macon, GA, there were three females standing around at the check out talking. I was not familiar with this store so went to the register, said excuse me to one older that was standing there, she ignored me as if I was not there, one of the younger females said can I help you. I asked if they sold stockings, she directed me down an isle, after looking they were out of stock. I thanked her for her help, purchased two packs of gum, stood at the same register as the older lady who was standing talking, again she ignored continued in her conversation.
Another young female said "madam, I will help you at the next register". I assume this older lady was the manager, not only was she rude by not acknowledging a customer she was having inappropriate conversation with the other two females about what she like to do with her boyfriend in the bedroom. This type of conversation should have not been discussed wile customers are present in the store, the store manager need more training and a better attitude.
I would like to report a theft by a cashier of a Family Dollar Store, located at 57th and Vine Sts (5601 Vine St) in Philadelphia, Pa. Family Dollar #8419. On Saturday evening, October 15th, 2016, My mistakenly left her mobile phone at the cash register. When she went back to retrieve the phone, the cashier that assisted her informed her that a gentleman had came in the store stating that he was there to retrieve her cell phone and the cashier handed it over to the person, without verifying his identity, only because he gave the cashier my wife's full name.
When this incident was brought to the cashier's attention, and that my wife had not authorized anyone to retrieve her phone the cashier's statement was, 'Oh', well I handed over the phone to the guy because he gave me your full name. Well, here is my theory on what occurred. This particular cashier saw an opportunity where she, or someone she knew could get a phone, and either use it herself, or sell it on the streets of Philadelphia for cash.
The only way this 'stranger' could have known my wife's full name is that someone had to have told him. I believe that the cashier saw my wife's full name as she (my wife) was during the sales transaction. She (the cashier) then called a friend and told the person that, I have this very nice cell phone that a customer left in the store and I want it. She then told the gentleman her full name and told him to come into the store, come directly to her (the cashier) and say, 'I am here to pick up 'Doreen James' (that's my wife) phone that she left in the store, Hence is a 'Conspiracy', which is a Crime punishable by Prison time.
My Wife and I have already filed a Criminal Complaint Report with the Philadelphia Police Department, and we are in the process of filing 'felony' charges against this cashier with the Philadelphia District Attorney's office to have the cashier 'arrested' for theft. My Wife not has a replacement cell phone with the same number but all of her ‘important’ information is in her stolen phone that the Family Dollar cashier ‘Conspired’ with someone to steal, and just as if the ‘CEO’ of Family Dollar would like for someone to return his phone, if he mistakenly leaves it at a sales counter, and same as if the Manager of that Family Dollar store would like for someone to return their phone to them, if they mistakenly leaves it at a sales counter, and even if that very Cashier of that Family Dollar would like for someone to return her phone, if she mistakenly leaves it at a sales counter.
Well, my Wife, still wants her phone that she worked ‘hard’ everyday to purchase, to be returned to that very Family Dollar store and given to a manager, and for the manager to give her a call so that she can return to the store and retrieve her cell phone.
If I could give no stars I would. These people are the worst. Today I was at the family dollar breach in Wilkes Barre at 3:30. Ok so I shop for what I can get as hardly anything is stocked hardly ever or things are way over priced. So I found coffee I like go to the register with people who are waiting this idiot worker refuses to do his job and get off. And this is not the first event with these people. In time I got tired of the horrible worker and left. These family dollar corporate people are the worst. I'll never shop their again I'll stick with Dollar General from now on.
My fiancé works for the Warwood store. She is pregnant and was just in the hospital for 2 days. The manager Dawn refused to take excuses from the doctor and is wanting her to unload truck which she is 19 weeks along. Plus she has a scheduled appointment every month that she needs to go to and every time she brings it up that she is unable to work on those days she still puts her to work when she knows about the appointments. I think it is clear BS that this manager can't do her own job for truck and also has an assistant manager that is able to do the job but refuses to do so. Also every time this other girl wants a day off or request a day off she gets everything she wants. It is pure favoritism. Also she brought her daughter from another store to work in her place so she could do whatever she needed to.
I am a current employee at a small family dollar In Jacksonville, NC located on Maplehurst Rd. Now even though I have enjoyed my six months working with this great company I recently had some troubles with my store Manager. I have never been so disrespected and belittled by a boss of mine ever before in my life. As we were closing down the store for the night and counting the money there seemed to be a issue with the overall money total. We were short. Come to find out it was a issue with the way I put in my numbers in the system.
Know I consider myself a really careful person when it comes to counting out my money. So if I had made a mistake it was a common human error that we all do as humans. Instead of my Manager walking me threw what I did wrong she continued to make me feel as if I was unintelligent and not important in the work place. I went home that night and do to all the stress I had a anxiety attack and put my unborn child inside me at risk as well. I had let my job know I was pregnant a while back and would not be able to take on as much responsibility as I wished to take on. Instead they give me longer shifts and less days off.
Like I said at the beginning of this email I enjoy working for family dollar but I do not enjoy the way I have and had been treated. Please contact me via email if you need any further information or have in future questions about my complaint against management at the store I work at. Thank you for your time. Hope to here back.
I tried to purchase the Cesar dog food special (6 pack at $4.50). The cashier attempted to scan the attached coupon it apparently would not register in your system. When your Manager Anthony tried with the same results he told me I couldn't have it free even though it is advertised.
Then he told me I should be the one to remove the coupon because he was trained not to remove this since Caesar's is not a Family Dollar product. I told him he had to honor the sale that is advertised. His response was that he is not losing his job because I want him to honor the sale and override his system. He still insisted that it wasn't his product just because it's in the store. It this point I called him an idiot who needed legitimate training.
He was rude and tried to find a solution to the problem. I told him I would file a complaint with his corporate office and BBB, he said he didn't care and gave me your number. I went to another Dollar store on 3rd street, Mount Vernon, New York and made my purchase with zero problems. He adjusted the sale purchase and apologized for the other Manager Anthony at Sanford Boulevard in Mount Vernon, New York. This store has a high turnover rate of managers, bad business.
Went to family Dollar in Houston, Texas at Gessner and Braeswood on October 10th 2016 at 9:20pm on a Monday and the store doors were locked and it clearly states that the hours of operation is 9-10. The employee on the inside did not even look up to acknowledge me this is unacceptable especially since I past several other stores that had what I needed to go to that store and they closing 40 minutes early with no reason is outrageous I will not be going to this store anymore. I will definitely be taking my business else where. Attached a screen shot of the time after writing this review.
This is not a complaint but a compliment. I commend one of your Assistant Managers for being polite and gracious with customers right before the hurricane Matthew hit in Charleston, SC. Even though they knew he was the only one there to check them out they complained but he kept his cool and smiled. I have worked in retail for over 15 years and know that good customer service is the key to repeat buyers. Thomas should be applauded for being such an excellent example of giving good customer service under such circumstance. A raise in pay would be a good way of showing your company's appreciation of good customer service which by the way is hard to come by in this day and age. Thomas I wish you the best in years to come.
On 10/07/16 at store #01879 2378 Rockingham Rd, Davenport Iowa, supervisor auth 539854/I approached the counter to purchase toiletry items. When cashier rang item's there was a price discrepancy, I asked the manager on duty (myrna I believe was her name, she refused to tell me her name when asked, but cashier mentioned mgrs name when i asked for corp number later) to please walk with me to verify, mgr refused to walk to simply verify price.mgr stated its right there I can see it from here.
I said there are two signs I just want you to see them both,she said no, I can see them from here and walked even further away, as though she didn't acknowledge the price of what the cashier and I both had witnessed. It was extremely unprofessional, and all I needed was clarity, on the price of my item. At that time there was no one at the register other than myself, please follow up on this incident, it became a very bad experience for me to go through as a regular customer.
I just left Family Dollar #103696 5630 N. Peoria Tulsa, Ok. I 'm still shaking, upset & disappointed over the terrible and unacceptable behavior that was displayed to me as a paying customer. I was at the check-out counter purchasing a box of Snickers Ice cream Bars when the cashier rang up $4.15 purchasing price.I remembered the sales tag stating $3.45 I then went back to the frozen food department and bought the sales tag to the cashier. The cashier then called over whom I assume is a store manager Mr. William Jones.Mr Jones looks at the sales tag then proceed to state in an unprofessional tone "This tag has expired" in front of a line of customers.
I then state that the sales tag was displayed in front of the ice cream and that was what I was expecting to pay.Mr.Jones goes on to state in a belligerent tone"If you be quiet, I was going to let you have them for that price". Now Mr. Jones is talking to me as I was a charity case. I then tell Mr. Jones that would be the correct thing to do,other than that it was false advertisement. He becomes totally irate and unprofessional displaying a negative image that I know Family Dollar would not condone with a paying customer. Mr.Jones then states" I'm not going to give you nothin" Mr. jones tone is more negative!
Jones then slams the sticker in the cashiers hand and walks off. I then asked the cashier for the manager's name. I proceed to pay for my merchandise and leave the store. Mr.Jones behavior was totally unprofessional and rude. Mr. Jones did not represent Family dollar in a positive matter. I'm sure Family Dollar would not condone the matter this particular situation was handled.
My complaint is on behalf of a friend of mine that went to your store on Nogalitos Street in San Antonio Texas. She told me that on a particular Friday of this month (September 2016), she went to this Nogalitos Family Dollar store and she asked one of your employees (employee #1) in English for dog food. The employee stated that she did not speak English and then my friend asked her in Spanish where the dog food was. Employee #1 then told her where the dog food was and my friend went to get the dog food.
When my friend returned to the front of the store to pay, another employee (employee #2) asked my friend in English what she had asked employee #1 and when my friend told her that she had asked where the dog food was, employee #2 lied to employee #1 and told employee #1 that my friend was saying that employee #1 should learn to speak English. Employee #2 was obviously wanting to start a fight between my friend and employee #1 and my friend then told employee #2 in Spanish so that employee #1 could understand, that she was lying and that she (my friend) had not said that at all about employee #1.
Employee #1, by this time angry because of the lies from employee #2, then got right in front of my friend's face and insulted her and then SPAT in my friend's face. My friend was shocked by this and so were other customers that also witnessed this incident. My friend refused to call the police and left the store even though the other customers begged her to call the police.
I told her to complain to your corporate office but I believe that she is too embarrassed to do this so I decided to do it myself. I cannot believe that you have such vile people working at your stores and I can assure you that I will never again shop at your stores if you do not fire these disgusting people and I will also ask my family not to shop at any of your stores again. These people need to be removed from your stores since they have no adequate manners to deal with customers. If you don't remove these people, this only means that you tolerate disgusting treatment of your customers and so in my opinion, you do not deserve my business. My rating for your stores right now is not even one star, but 0 stars.
The Family Dollar in Jacksonville, Fl on 5799 Ft. Caroline Road is in extreme need of organization (boxes of stock block the isles regularly). I went into the store today and there was a line at the register, which is not a problem, unless one looks around and sees three managers and another employee standing around in front of the second register talking. We, the customers, were not acknowledged. The line at the only open register continued to grow.
This is not the first time this has happened, but it might be the last time I shop at this store if the problem is not rectified. The store also needs to be cleaned on a regular basis, boxes should be removed from the isles, and customers should be recognized rather than ignored by the managers and employees.
I went shopping to family dollar located at Orosi Ca and the store manager named Maria was not friendly at all or professional. I also find very strange that they ask for donations every time I shop there but yet there's no signs or papers anywhere stating what foundation they're collecting money for I believe she's scamming us customers and just wants to make extra money.
I had 3 coupons I clipped from the Family Dollar Circular one was $1 off a lint roller one was buy one get one Lysol which was $2.25 and the other was a buy one get one gain $2which I thought was the 20 0z but it was the 40 0z I later found out. It was the $3 bottle. Regardless The cashier rang me up but overcharged me in fact she did not take the coupon for the Gain at all then she swore she did she called the store manager. They said I was rude but I had returned to the store twice to try to explain the cashiers mistake.
She could not understand that she did not take off the coupon. And until the manager asked her to pull it up on her past purchase history it wasn't there. I added the total in my head to show her what the difference was it was simple the lint roller was $3minus a dollar the Lysol was $2.25 for 2 and the dishwashing liquid was $2 she charged me $8 and some odd change. And the cashier had the nerve to pit the customers against me. I have been shopping here a long time as I live next door but I will be shopping Dollar General from now on.
I was the manager of 3271 several years back and it was always put to us customer service comes first if it weren't for the customers coming in we wouldn't have a job to always greet and thank them for their business. I used to spend a lot of money in 3271 trying to stay loyal to family dollar after working for them for 15 years but I trade with dollar general now 99 per cent of the time because they thank me for coming in and and spending my money there and to come back.
It's also clean no clutter except for truck day and their employees are not all outside smoking at the same time with customers inside. I can't say that about family dollar the store is a mess can't push shopping cart down isle without running over something can't shop clearance racks very well things aren't price regular merchandise mixed in with clearance and the employees that smoke are by the entrance door so they can see when a Customer is ready to check out. You have to walk through a cloud of smoke to get in.
Can't complain to manager because she is one of them that smokes. The dm that we had would have hung us out to dry if he saw the store in that condition and the smoking by the door. It obvious the the dm now either doesn't care or doesn't show up very often because the store is a disgrace. Maybe he needs to make some surprise visits I guarantee he will be in for a surprise. Thank you for your time. All I want is to be thanked for business.
I visited the Family Dollar store located at Polk and Camp wisdom in Dallas TX 9/30. The checkout line was very long and the cashier closest to the exit door allowed and checked out a customer who had not stood in line. She was made aware of this issue but ignore me and the gentle in front of me. We had been in line for several minutes.
My complaint is as follows: The Store Manager, when she is on duty, refuses to put heavy items such as a gallon milk which weighs approximately 8.3 pounds in an extra plastic bag for added support to carry out of the store. I have purchased the above item at various stores and asked it be double-bagged due to the weakness of the single bag seam. I have had the bag break and the milk busted on the pavement in the parking lot. I know these bags are inexpensive to purchase by the store. The Manager's only answer to my request was that she only orders one case of bags per month. My question to you is: Why is this manager's policy different from other Family Dollar Stores?
I signed up for the Family Dollar coupon app, used it once and it worked well, went to a different store and clipped new coupons, checked out and got none of my coupon savings. I bought Meow mix with $2.00 off coupon, cheese its with $1.00 off coupon and Pringles with $1.00 off coupon. None of these came off and the checker said, "I don't know, I was told to sign people up, but I don't know how it works", I'm super frustrated. I bought these things because I thought I was getting a deal, but I didn't and the cashier was NOT helpful.
On Thursday August 18th my boyfriend went into the family dollar @ 777 N. Rancho Las Vegas, Nv and purchased a lot of items including a pair of glasses that cost $6 they came apart that same evening. On Sunday August 21st my boyfriend went back into the same family dollar and took the glasses back to exchange them only but he threw his receipt out. But the cashier recognized him and verified that he purchased the glasses. The manager wouldn't let him exchange them and was very rude and unprofessional I am including a picture a the glasses we just want to exchange it we don't want cash, plus my boyfriend bought it with his debit card.
On Sunday August 21,2016 at the hour of 10;23 Am i enter the store two purchase item that was on sale. All Detergent. Buy one get one free. The location of the store located at 3407 Payne Avenue. Cleveland Ohio, store number 02334 contact number 216361-9477. The sale clerk was manager female name unknown she was only clerk at this hour waiting on customers. This woman had such poor ethnic of professional standards and customer courtesy that it was very ridiculous.
She was very rude, refuse to let my credit card go through make sale, shouted out illegal comments such as don't you rush me and disrespect me. This employee act like she was on some type of drugs doing her employment. Am very concern about her safety because how she violated my citizen rights in open door policy the next citizen wouldn't have allowed that misconduct of behavior and bad attitude of disrespect. She place herself in danger. The Administration need to inform of this employee bad attitude toward Family Dollars customers.
As i walk out, other customer inform me of there experience with this employee's attitude that also will lead to tort of Law: Discrimination. Thank you and please help resolve this complaint by contacting the Corporate office on my behalf. I plan to contact Family Dollar Corporate as well.
Went in to shop the sales had coupons with the exact same picture of the product and it did not ring up the coupon and they would not give it to me. They were rude they are always rude when we go in there. They said that the registers shut down at ten so, we had another transaction but they went around us and got the customers behind us that walked in 2 minutes before ten and we had been there over an hour. They were overheard saying that if we didn't check out before 10 we would have to leave our basket there and leave.
If you are trying to have a business and make money you let them finish shopping that way you make a sell. When you are at a restaurant you get to finish eating and you do not get run out of the place. The managers sure don't set there and complain that they have been there since 6 o'clock that morning and they are ready to go home. There is not one store in town who will not take the coupons. If it does not scan they type them in. Because they want to make a sell and have you return to there store. I will not go back to the store anymore as long as they are like they are in the store.
On July 29, 2016, I bought store items at the Family Dollar Store No. 01451 at approximately 6:00 p.m., double check receipt and tossed the sales receipt. Then I went to the Ledbetter Rail Station and waited on my buss but decided to go into the Family Dollar Store located on Ledbetter directly behind the Ledbetter Rail Station. There was a guy picking up trash outside the store, I went into the store and the cashier told me to leave my reusable family dollar bag at the front. I put the bag in a cart that they had stacked up almost to the ceiling. I grabbed my reusable bag and proceeded out of the store.
As I walked onto the parking lot headed across the street to the bus stop, I was approached by the guy picking up trash, he accused me of stealing and told me to show him a receipt, I did not have the receipt in my hand, he, in a rage, told me that was "this is my stuff" I tried to explain to him that I do not steal and that I Just bought those items. He kept asking that I show him the receipt then he grabbed my bag, said he was going into the store to review the tape. Then the cashier came out of the store and asked me what did I come into the store to get. I told her I was just browsing.
Then the guy who grabbed my bag said his cashier just said I stole. But when I said I left the bag at the front of the store, he was still not convinced. She did agree that I indeed left the bag at the front of the store. However, she proceeded to call the police and told me to leave the property. The police came and found me next door at Walgreens and asked me did I just leave the store. I agreed that I did and told him what happened.
He advised me to call the corporate office. However, I went back to the Jefferson location and found my receipt I had thrown in the trash can. So the following Monday, August 1, 2016 around 6:00 p.m. I went into the store and informed the same cashier that I had my receipt and needed to claim my merchandise that I had spent totaling approximately 20.75. She was so hostile when she addressed me in front of several customers and I walked out of the store. She came out of the store in a rage and asked that she could not help me if I did not come back into the store.
When I entered the store she was adamant about the issue and proceeded to speak to me in a hostile fashion. I told her I would contact the corporate office since I could not establish a reasonable dialogue with her. I felt as though she was going to strike me at any moment. I left the store and called the corporate office number and am hereby requesting a full refund of the items that were stolen from me.
The manager was on her cell phone when I first saw her she appeared to be putting items on the selves she looked over at the line which had 11 customers I made 12 she went over to a register so I thought good she will open up a line. Well she did not I waited of about ten minutes. Went over to ask if she was the manager and did she plan to open another line? She was very rude raising her voice and said I 'm helping this customer. Not once did Krista the manager store#6928
Tell the waiting customers I'll open a line once I'm finished with this customer. She yelled out Corporate number for the customers to call in a complaint. I waited a total of 35 minutes in the store. Krista the manager was still "helping" the customer after I over herd her talking to her Regional Manager saying FYI a customer will be calling to complain; as if this was a joke. I have never experience such sub par customer service this Manager needs to be retrained she has no customer service skills FYI 6 other customers left the store in disgust.
Om Wednesday, July 20, 2016 I went to Family Dollar located at 4724 Millbranch Store #1170 to return a bag of Laffy Taffy. The associate did refund me for the candy, but not before he laugh at me and tried to involve another customer. I told him it was stuck to the paper and I could not get it off. He tried to convince me that that's the way it is. Well, I have had it many times before and it was not like that.
My complaint and I speak for my neighborhood is the garbage. This store never sweeps the North 9th Avenue side of their location I am always sweeping what blows from their side of the street and lands in front of my house. Now they have several boxes just sitting there. And I have learned that the city has given them several summons. Apparently this means nothing. This is a constant problem that needs to be corrected! I really feel if the property cannot be maintained the store should be closed.
5245 Riverdale rd-- not necessary a complaint on store service. But the trash bin on the outside a structure was built for it and it is parked on the outside of the structure and trash is building up. We live & work in a nice area. Please fix or I will call the corporate headquarters next to tell the CEO of Family Dollar what his employees are doing.
I went to the family dollar on Frank St. in Lufkin, Texas on Sunday June 26 around 8:30 pm. I was ready to checkout with my one item but no cashier was there. Another gentleman came behind me and see he didn't see a cashier he yelled "hello". Eventually a cashier stomped to the register, she did not speak or address me in any manner. She heard me talking to the gentleman behind me and she stated "what did you say" I just looked at her then she stated again "what did you say" I told her I said if I did not need my item I would leave the store because you are being rude to the customers.
She stated that she was not being rude, and I was the one with the attitude and then rolled her eyes at me. I asked her for her name, she stated that her name was Kim, then I asked her for her last name because I was going to contact the corporate office, she stated none of your business. At that point Kim threw my coins in my hand and refuse to put my dollars bills in my hands. Kim ordered me to leave the store. I left the store immediately and attempted to call the number that was outside of the store. There was no answer. I do not want Kim to lose her job, but please talk to her about her customer service skills. I go to this family dollar the time. I do not want to have another run in with Kim.
Saturday 06/18/2016 I entered Family Dollar Store #3377. Line of customers as my two grand children walked behind me and I was looking at them to make sure they didn't touch any of the toys on the end caps. The next thing I hear as we are down the isle heading to the card section was the cashier in a loud voice say, "no running in store, no horsing around!" I thought there must be some children some where else I couldn't see because surely she wasn't addressing my grands who were directly behind me.
I turned my basket around and went down another isle and was facing the cashiers and I asked the question were you addressing my grand children and she said I don't know who they are with! I told her that they are with me and I have this under control. I was just floored, 1 because I have seen on more than one occasion children literally run rampant through a store, open toys and play with them and then just walk away when the parent they are with is ready to go. I'm not sure who she was impressing that night, but she totally had me upset over her ignorance. There is ALWAYS a big turn over in this store, but this is the first time someone has EVER had to "attempt" to put me or my grand children in check. I'm also sure there is nothing going to be done about it.
Have feedback for Family Dollar?
Thanks for your feedback!
Sorry. Please try again later!