Family Dollar Complaints Continued... (Page 6)604+ reviews added so far. Upset? Call Family Dollar corporate: 704-847-6961
I got to the Famly Dollar on spring Grove at 9 am this morning to a closed store I have waited outside the store with other customers as well as with a delivery truck the manager did not show up to open the store until 9;46 without so much as and had us waiting until 10 am i thought that she was very rude because when she opened the store she closed the door on a young lady preventing her to come to inside without so much as giving us an apology for having us wait over an hour to shop, I have set inside of my car watching other customers leave very upset
I bought Colgate Toatal Avanced Health this one i had to Shake to Activate and i did when i tried it i almost choked my throat felt like closing on me. I took it back to the store and i was told that they can't refund or take it back because the store doesn't get refund all i want is another product not a refund. Store #05950 3919 Washington Ave Racine,Wi
Went in yesterday to buy some good sale items. I was told that she could not give me the sale price unless I had a Smart phone or just a cell phone. Lost a customer and plenty of my friends after this.
My car had broke down and phone was on 5%...so i went in bcause i just wanted a lil juice to call my mom and the girl at the front counter was very nasty and rude to me..and so i used else's phone to call roadside assistance. .then i had to use the restroom so i ask the same girl with the nasty attitude was like we dont a public restroom.very bad experience will never shop there...
Your parking lot always looks like a GARBAGE DUMP ! We moved to Memphis for a clean city but not so true at your store .
It seems that your company doesn't promote a drug free environment. I am aware of one of your employees using drugs and wasn't screened before she was hired. Her name is Cynthia Walker and she works at 210 W. Fairview Are. Montgomery Alabama.
Yesterday I went to Family Dollar
in Marumsco Plaza . I ask the cashier
For a pack of cigarettes. He told me I need to see your ID. I told him I left it in the car .I also said to him when I have my uniform on you didn't ask me for a ID.
I went to the car got my ID and came back.
The manger told me he did not like
my attitude. And he was not going to sell
the cigarettes to me.He also told the other cashier not to sale them to me niether.
And that he would call the police.
Was accused of stealing. I feel I was discriminated racially profiled. Was very embarrassing. The manager accused me her name is Shirley levette.location hwy 87n. September 1 2017 around nine am
My complaint is that your Assistant Manager Sue Mckinnis- store 08038 was rude, short and accusatory. I had a question concerning the pricing of the 75% off seasonal items. As I was trying to get a clear answer, she stated that she is tired of people coming into the store wanting to pay only a " penny " for things! She blamed her Manager, who where not there at the time, of the confusion due to the pricing. Her statement was offensive and uncalled for. She was very short with me. I never asked to get anything for a " penny " nor did I come to Family Dollar to get my items for free. I shop at Family Dollar approximately two to three times a week. Her abrasive tone and rudeness was uncalled for. I felt as though I was being treated like a common criminal. She never apologized. I am not sure if I would shop at that particular store again. I wouldn't think that this behavior from your managerial staff is representing the core values of Family Dollar. Thank you.
This management at the new Family Dollar on Mc Cart is a very unprofessional team. The store on a scale of 1 to 5 was 1 it was about 5 employee'S sitting n standing in a group talking the store for that many working wasn't Organized nor clean. When u call for merchandise to be held n not only that the DM even called to make for sure that it was there n it wasn't there this is a problem with ur management team . Now this means that the General Manager didn't want to follow orders of her boss a DM or even care about Good Customer Service this is what I call a Rachet Mgr. That should be written up by her DM for not following orders not providing Good Customer Service to a Customer. The location is the New Family Dollar on McCart. N when the season for that merchandise comes around again that Mgr should pay for those 12 Solar Lights out of her pocket or she should call around until she finds it. If I was thinking I would have taken a picture so u could see for urself n I have been a Secret Shopper before this store would have score very low n everything ok. It was about 2 hours before closing it looked like omg a mess.
I have been an active citizen in the West End community since a child since before family Dollars was there. My boy's have been selling in front family Dollar for a while by them selling gives them no reason to steal. Every time my boy's make money they shop with family Dollars and the manager have the audacity to accuse my boy's of stealing. Now I'm very offended and want to take out a law suit for falsely accuse and harassing my boy's by judging them. My kids are honor Muslim boy's principle list students and are being judged. For my boy's honor I'm willing to fight in court.
I'm a family dollar working..I been employed over month I work part-time... started work I get like 20 or so hrs...I going threw relationship problems thought I going to have to move to niles,mi..I informed my manager Alvin Blackman we only talk bout transfer but never went threw with it...so I told him I'll stay..ever since then he give me one day a week..now I get no days...I haven't did anything wrong to lose my job I know it's part time...I been calling to talk to manager I get run a around never get hold of him..got cell number he don't answer...I like to know what I have done..I really need my job....he hire lots of female so he can flirt ..yes he like to flirt with every woman who come in and out..I told that I may be trained for cashier get more hrs but never happen I like to stick to recovery n stocking n b cashier wen need....also I think the store need to b ran better and organized better...they barely clean up also rude to costumers....I jus want start back working...can any body help me ...I call every other day to come to work or see if I'm on schedule and no I not ....I live right down street from store ...guess I have to find another job ..it hard I on unemployment before I found this job
My husband who is just out of the hospital from 2 hip replacements arrived at our local family dollar at 20 mins to 10. Closing time is 10 pm. They refused to let him in stating they where closed. He said but its not 10 yet. They told him they had to get the paper work done or they won't get out of the store to go home. All he wanted was 2 2liter bottles of soda. In the time he could have bin in and out and home and it still would've been 10. There is definitely a problem here. This is not the first time I have had a problem with the store. This store is on grant and stone in Tucson, AZ.
Purchase a charger cord for a cell phone got home was not in bag call the store the young lady that checked me out answer the phone, as I begin to explain to her that my item was not in the bag she proceeded to talk over me and say yes it is in the bag you must have dropped it or something and as I went to explain to her that I was searching in the bag that it was not in there she hung up in my face. I called back and just so happened one of the workers found it on the ground.
I record all my phone calls I allowed the other cashier to listen to how rude the cashier was and as I'm trying to explain that particular cashier is still email them off and when I told the other cashier that the proper way to handle this would be an apology and that's when the young lady sad hell no you ain't get no apology from me you must be crazy. Then she started throwing out smart remarks with a store full of customers that were all of African American descent and they were all laughing at me and that's what I told her that she was the one that was worth a s*** and I would not stand in her line if it took 20 minutes to get out of this store.
While shopping in a Family Dollar in Hampton, AR I was treated very rudely by employee Derrick Stevens. His rudeness developed as a result of my questioning the cost of the products Fritos and Cheetos that were advertised at 2 for $4.00 by a sign attached to the shelf. When I questioned him about it and told him the sign said 2 for $4,00 he said that because I purchased a $2.95 bag of Lays Potato chips the Fritos and Cheetos sold for $3.00 each. In my attempt to explain to him that the three items were not dependent upon each other for the sale price to count I inadvertently called him son. He became agitated and said very rudely "I am not your son". When an employee exhibits this type of attitude I find it a problem.
I paid for the items but decided to show him the sign. He continued to say the purchase of the Lays Potato chips voided the sale of the Fritos and Cheetos at 2 for $4.00. I decided to return the products with Derrick saying I should hurry up and leave the store. Thereby indicating that by questioning the price of the items I was a problem. There was no indication on the sign supporting what he was saying. He also said maybe I couldn't read. This employee was very rude and showed a definite need for training on how to deal with the public. I apologize if my reference to him as "son" was offensive from that point on I referred to him as young man. Because his attitude was so rude and disrespectful I told him I would spread the word. You are who I am spreading the word to about his attitude. I hope you will see fit to remedy this situation.
CEO Howard R. Levine or COO Charles S. Gibson Jr. I have scanned and attached the full story in a .jpg file. Use a picture viewer you can magnify with, in case it's hard to read from being small text. I reported the incident to the manager on duty, immediately after it happened. I went back the next day with my typed outline of what occurred to give to "head" manager, Allie. A few days later, she informed me it was passed to the District Manager to make a decision. I am not sure if it went higher up for the final decision, but the wrong decision was made by keeping this cashier employed at your store. Is this what you really want representing your stores?
Please take the time to read my full complaint. Additionally, I stopped in that store to ask Allie about the outcome. When she told me the decision came down to keep him as an employee, she was informed Family Dollar just lost 2 customers; me and my roommate. Rest assured, I will inform as many people in this neighborhood as I can about the garbage you choose to keep employed. As I left the store, that cashier was "working." Only the thing he was working on was hitting on 2 girls. Not old enough for him to be hitting on. Once again, he was trying to line up some snatch for later, instead of doing his job.
The District Manager, and all others who made the decision to keep him, should be fired immediately... as well as the nearly pedophile cashier you have working at this store. On a further note, I'm not sure how you can even come close to claiming a BBB rating of A+ for your stores when you have ALL these complaints. Out of 47 ratings, you were given 1 star 41 times. That doesn't tell you that your system is broken?
Today was the first time I went into a recently opened Family Dollar store in my neighborhood and it's also the last. The cashier never spoke one word to me. I went to the register with my purchases and no Hello no Thank you no nothing. The worst part is I think she was the manager. When the transaction was complete I waited for a thank you or anything. Well nothing! I even said You're Welcome and nothing but a crappy smile. I worked in retail for over 30 year's and never would have lasted that long or treated any customer this way. The stores address is 5522 Turned Rd, Garfield Hts. Ohio 44125. The tore number 10523 and the phone number is 216-518-1277
There was a special on candy buy 2 get one free. I was charged 1 cent for the 3rd bag of candy. When I questioned cashier he became defensive, responded "it's only a penny". I responded your sign says buy 2 get one free, that's false advertisements. I asked to speak to manager, he said "I'm the manager". I asked for his name twice, he would not give his name, he rudely said I'll write it down, call who you want, they'll tell you the same, he then slammed the piece of paper on counter, when I looked down at it, he wrote in scribble. After I paid, he walked away. I said to my family member he's a asshole, he yelled and said what you say, I repeated what I said to who I was with, he walked over and said I can no longer come in the store. I then left. That is false advertisement and I don't care if it was just a penny he charged, free means Free not pay a penny..wonder how many he did this too!
I stopped at a Family Dollar at 3500 Napier Avenue, Macon, GA, there were three females standing around at the check out talking. I was not familiar with this store so went to the register, said excuse me to one older that was standing there, she ignored me as if I was not there, one of the younger females said can I help you. I asked if they sold stockings, she directed me down an isle, after looking they were out of stock. I thanked her for her help, purchased two packs of gum, stood at the same register as the older lady who was standing talking, again she ignored continued in her conversation.
Another young female said "madam, I will help you at the next register". I assume this older lady was the manager, not only was she rude by not acknowledging a customer she was having inappropriate conversation with the other two females about what she like to do with her boyfriend in the bedroom. This type of conversation should have not been discussed wile customers are present in the store, the store manager need more training and a better attitude.
I would like to report a theft by a cashier of a Family Dollar Store, located at 57th and Vine Sts (5601 Vine St) in Philadelphia, Pa. Family Dollar #8419. On Saturday evening, October 15th, 2016, My mistakenly left her mobile phone at the cash register. When she went back to retrieve the phone, the cashier that assisted her informed her that a gentleman had came in the store stating that he was there to retrieve her cell phone and the cashier handed it over to the person, without verifying his identity, only because he gave the cashier my wife's full name.
When this incident was brought to the cashier's attention, and that my wife had not authorized anyone to retrieve her phone the cashier's statement was, 'Oh', well I handed over the phone to the guy because he gave me your full name. Well, here is my theory on what occurred. This particular cashier saw an opportunity where she, or someone she knew could get a phone, and either use it herself, or sell it on the streets of Philadelphia for cash.
The only way this 'stranger' could have known my wife's full name is that someone had to have told him. I believe that the cashier saw my wife's full name as she (my wife) was during the sales transaction. She (the cashier) then called a friend and told the person that, I have this very nice cell phone that a customer left in the store and I want it. She then told the gentleman her full name and told him to come into the store, come directly to her (the cashier) and say, 'I am here to pick up 'Doreen James' (that's my wife) phone that she left in the store, Hence is a 'Conspiracy', which is a Crime punishable by Prison time.
My Wife and I have already filed a Criminal Complaint Report with the Philadelphia Police Department, and we are in the process of filing 'felony' charges against this cashier with the Philadelphia District Attorney's office to have the cashier 'arrested' for theft. My Wife not has a replacement cell phone with the same number but all of her ‘important’ information is in her stolen phone that the Family Dollar cashier ‘Conspired’ with someone to steal, and just as if the ‘CEO’ of Family Dollar would like for someone to return his phone, if he mistakenly leaves it at a sales counter, and same as if the Manager of that Family Dollar store would like for someone to return their phone to them, if they mistakenly leaves it at a sales counter, and even if that very Cashier of that Family Dollar would like for someone to return her phone, if she mistakenly leaves it at a sales counter.
Well, my Wife, still wants her phone that she worked ‘hard’ everyday to purchase, to be returned to that very Family Dollar store and given to a manager, and for the manager to give her a call so that she can return to the store and retrieve her cell phone.
If I could give no stars I would. These people are the worst. Today I was at the family dollar breach in Wilkes Barre at 3:30. Ok so I shop for what I can get as hardly anything is stocked hardly ever or things are way over priced. So I found coffee I like go to the register with people who are waiting this idiot worker refuses to do his job and get off. And this is not the first event with these people. In time I got tired of the horrible worker and left. These family dollar corporate people are the worst. I'll never shop their again I'll stick with Dollar General from now on.
My fiancé works for the Warwood store. She is pregnant and was just in the hospital for 2 days. The manager Dawn refused to take excuses from the doctor and is wanting her to unload truck which she is 19 weeks along. Plus she has a scheduled appointment every month that she needs to go to and every time she brings it up that she is unable to work on those days she still puts her to work when she knows about the appointments. I think it is clear BS that this manager can't do her own job for truck and also has an assistant manager that is able to do the job but refuses to do so. Also every time this other girl wants a day off or request a day off she gets everything she wants. It is pure favoritism. Also she brought her daughter from another store to work in her place so she could do whatever she needed to.
I am a current employee at a small family dollar In Jacksonville, NC located on Maplehurst Rd. Now even though I have enjoyed my six months working with this great company I recently had some troubles with my store Manager. I have never been so disrespected and belittled by a boss of mine ever before in my life. As we were closing down the store for the night and counting the money there seemed to be a issue with the overall money total. We were short. Come to find out it was a issue with the way I put in my numbers in the system.
Know I consider myself a really careful person when it comes to counting out my money. So if I had made a mistake it was a common human error that we all do as humans. Instead of my Manager walking me threw what I did wrong she continued to make me feel as if I was unintelligent and not important in the work place. I went home that night and do to all the stress I had a anxiety attack and put my unborn child inside me at risk as well. I had let my job know I was pregnant a while back and would not be able to take on as much responsibility as I wished to take on. Instead they give me longer shifts and less days off.
Like I said at the beginning of this email I enjoy working for family dollar but I do not enjoy the way I have and had been treated. Please contact me via email if you need any further information or have in future questions about my complaint against management at the store I work at. Thank you for your time. Hope to here back.
I tried to purchase the Cesar dog food special (6 pack at $4.50). The cashier attempted to scan the attached coupon it apparently would not register in your system. When your Manager Anthony tried with the same results he told me I couldn't have it free even though it is advertised.
Then he told me I should be the one to remove the coupon because he was trained not to remove this since Caesar's is not a Family Dollar product. I told him he had to honor the sale that is advertised. His response was that he is not losing his job because I want him to honor the sale and override his system. He still insisted that it wasn't his product just because it's in the store. It this point I called him an idiot who needed legitimate training.
He was rude and tried to find a solution to the problem. I told him I would file a complaint with his corporate office and BBB, he said he didn't care and gave me your number. I went to another Dollar store on 3rd street, Mount Vernon, New York and made my purchase with zero problems. He adjusted the sale purchase and apologized for the other Manager Anthony at Sanford Boulevard in Mount Vernon, New York. This store has a high turnover rate of managers, bad business.
Went to family Dollar in Houston, Texas at Gessner and Braeswood on October 10th 2016 at 9:20pm on a Monday and the store doors were locked and it clearly states that the hours of operation is 9-10. The employee on the inside did not even look up to acknowledge me this is unacceptable especially since I past several other stores that had what I needed to go to that store and they closing 40 minutes early with no reason is outrageous I will not be going to this store anymore. I will definitely be taking my business else where. Attached a screen shot of the time after writing this review.
This is not a complaint but a compliment. I commend one of your Assistant Managers for being polite and gracious with customers right before the hurricane Matthew hit in Charleston, SC. Even though they knew he was the only one there to check them out they complained but he kept his cool and smiled. I have worked in retail for over 15 years and know that good customer service is the key to repeat buyers. Thomas should be applauded for being such an excellent example of giving good customer service under such circumstance. A raise in pay would be a good way of showing your company's appreciation of good customer service which by the way is hard to come by in this day and age. Thomas I wish you the best in years to come.
On 10/07/16 at store #01879 2378 Rockingham Rd, Davenport Iowa, supervisor auth 539854/I approached the counter to purchase toiletry items. When cashier rang item's there was a price discrepancy, I asked the manager on duty (myrna I believe was her name, she refused to tell me her name when asked, but cashier mentioned mgrs name when i asked for corp number later) to please walk with me to verify, mgr refused to walk to simply verify price.mgr stated its right there I can see it from here.
I said there are two signs I just want you to see them both,she said no, I can see them from here and walked even further away, as though she didn't acknowledge the price of what the cashier and I both had witnessed. It was extremely unprofessional, and all I needed was clarity, on the price of my item. At that time there was no one at the register other than myself, please follow up on this incident, it became a very bad experience for me to go through as a regular customer.
I just left Family Dollar #103696 5630 N. Peoria Tulsa, Ok. I 'm still shaking, upset & disappointed over the terrible and unacceptable behavior that was displayed to me as a paying customer. I was at the check-out counter purchasing a box of Snickers Ice cream Bars when the cashier rang up $4.15 purchasing price.I remembered the sales tag stating $3.45 I then went back to the frozen food department and bought the sales tag to the cashier. The cashier then called over whom I assume is a store manager Mr. William Jones.Mr Jones looks at the sales tag then proceed to state in an unprofessional tone "This tag has expired" in front of a line of customers.
I then state that the sales tag was displayed in front of the ice cream and that was what I was expecting to pay.Mr.Jones goes on to state in a belligerent tone"If you be quiet, I was going to let you have them for that price". Now Mr. Jones is talking to me as I was a charity case. I then tell Mr. Jones that would be the correct thing to do,other than that it was false advertisement. He becomes totally irate and unprofessional displaying a negative image that I know Family Dollar would not condone with a paying customer. Mr.Jones then states" I'm not going to give you nothin" Mr. jones tone is more negative!
Jones then slams the sticker in the cashiers hand and walks off. I then asked the cashier for the manager's name. I proceed to pay for my merchandise and leave the store. Mr.Jones behavior was totally unprofessional and rude. Mr. Jones did not represent Family dollar in a positive matter. I'm sure Family Dollar would not condone the matter this particular situation was handled.
My complaint is on behalf of a friend of mine that went to your store on Nogalitos Street in San Antonio Texas. She told me that on a particular Friday of this month (September 2016), she went to this Nogalitos Family Dollar store and she asked one of your employees (employee #1) in English for dog food. The employee stated that she did not speak English and then my friend asked her in Spanish where the dog food was. Employee #1 then told her where the dog food was and my friend went to get the dog food.
When my friend returned to the front of the store to pay, another employee (employee #2) asked my friend in English what she had asked employee #1 and when my friend told her that she had asked where the dog food was, employee #2 lied to employee #1 and told employee #1 that my friend was saying that employee #1 should learn to speak English. Employee #2 was obviously wanting to start a fight between my friend and employee #1 and my friend then told employee #2 in Spanish so that employee #1 could understand, that she was lying and that she (my friend) had not said that at all about employee #1.
Employee #1, by this time angry because of the lies from employee #2, then got right in front of my friend's face and insulted her and then SPAT in my friend's face. My friend was shocked by this and so were other customers that also witnessed this incident. My friend refused to call the police and left the store even though the other customers begged her to call the police.
I told her to complain to your corporate office but I believe that she is too embarrassed to do this so I decided to do it myself. I cannot believe that you have such vile people working at your stores and I can assure you that I will never again shop at your stores if you do not fire these disgusting people and I will also ask my family not to shop at any of your stores again. These people need to be removed from your stores since they have no adequate manners to deal with customers. If you don't remove these people, this only means that you tolerate disgusting treatment of your customers and so in my opinion, you do not deserve my business. My rating for your stores right now is not even one star, but 0 stars.
The Family Dollar in Jacksonville, Fl on 5799 Ft. Caroline Road is in extreme need of organization (boxes of stock block the isles regularly). I went into the store today and there was a line at the register, which is not a problem, unless one looks around and sees three managers and another employee standing around in front of the second register talking. We, the customers, were not acknowledged. The line at the only open register continued to grow.
This is not the first time this has happened, but it might be the last time I shop at this store if the problem is not rectified. The store also needs to be cleaned on a regular basis, boxes should be removed from the isles, and customers should be recognized rather than ignored by the managers and employees.
I went shopping to family dollar located at Orosi Ca and the store manager named Maria was not friendly at all or professional. I also find very strange that they ask for donations every time I shop there but yet there's no signs or papers anywhere stating what foundation they're collecting money for I believe she's scamming us customers and just wants to make extra money.
I had 3 coupons I clipped from the Family Dollar Circular one was $1 off a lint roller one was buy one get one Lysol which was $2.25 and the other was a buy one get one gain $2which I thought was the 20 0z but it was the 40 0z I later found out. It was the $3 bottle. Regardless The cashier rang me up but overcharged me in fact she did not take the coupon for the Gain at all then she swore she did she called the store manager. They said I was rude but I had returned to the store twice to try to explain the cashiers mistake.
She could not understand that she did not take off the coupon. And until the manager asked her to pull it up on her past purchase history it wasn't there. I added the total in my head to show her what the difference was it was simple the lint roller was $3minus a dollar the Lysol was $2.25 for 2 and the dishwashing liquid was $2 she charged me $8 and some odd change. And the cashier had the nerve to pit the customers against me. I have been shopping here a long time as I live next door but I will be shopping Dollar General from now on.
I was the manager of 3271 several years back and it was always put to us customer service comes first if it weren't for the customers coming in we wouldn't have a job to always greet and thank them for their business. I used to spend a lot of money in 3271 trying to stay loyal to family dollar after working for them for 15 years but I trade with dollar general now 99 per cent of the time because they thank me for coming in and and spending my money there and to come back.
It's also clean no clutter except for truck day and their employees are not all outside smoking at the same time with customers inside. I can't say that about family dollar the store is a mess can't push shopping cart down isle without running over something can't shop clearance racks very well things aren't price regular merchandise mixed in with clearance and the employees that smoke are by the entrance door so they can see when a Customer is ready to check out. You have to walk through a cloud of smoke to get in.
Can't complain to manager because she is one of them that smokes. The dm that we had would have hung us out to dry if he saw the store in that condition and the smoking by the door. It obvious the the dm now either doesn't care or doesn't show up very often because the store is a disgrace. Maybe he needs to make some surprise visits I guarantee he will be in for a surprise. Thank you for your time. All I want is to be thanked for business.
I visited the Family Dollar store located at Polk and Camp wisdom in Dallas TX 9/30. The checkout line was very long and the cashier closest to the exit door allowed and checked out a customer who had not stood in line. She was made aware of this issue but ignore me and the gentle in front of me. We had been in line for several minutes.
I totally love shopping at these Family Dollar stores. But not understanding why the products don't have prices on the shelve. Some do and some don't. And to find a person you have to walk to the front of the store. Please price all the items on the shelve. It can't be to hard to place a price on shelve. The bigger stores do it. Why can't they do this?
My complaint is as follows: The Store Manager, when she is on duty, refuses to put heavy items such as a gallon milk which weighs approximately 8.3 pounds in an extra plastic bag for added support to carry out of the store. I have purchased the above item at various stores and asked it be double-bagged due to the weakness of the single bag seam. I have had the bag break and the milk busted on the pavement in the parking lot. I know these bags are inexpensive to purchase by the store. The Manager's only answer to my request was that she only orders one case of bags per month. My question to you is: Why is this manager's policy different from other Family Dollar Stores?
I signed up for the Family Dollar coupon app, used it once and it worked well, went to a different store and clipped new coupons, checked out and got none of my coupon savings. I bought Meow mix with $2.00 off coupon, cheese its with $1.00 off coupon and Pringles with $1.00 off coupon. None of these came off and the checker said, "I don't know, I was told to sign people up, but I don't know how it works", I'm super frustrated. I bought these things because I thought I was getting a deal, but I didn't and the cashier was NOT helpful.
On Thursday August 18th my boyfriend went into the family dollar @ 777 N. Rancho Las Vegas, Nv and purchased a lot of items including a pair of glasses that cost $6 they came apart that same evening. On Sunday August 21st my boyfriend went back into the same family dollar and took the glasses back to exchange them only but he threw his receipt out. But the cashier recognized him and verified that he purchased the glasses. The manager wouldn't let him exchange them and was very rude and unprofessional I am including a picture a the glasses we just want to exchange it we don't want cash, plus my boyfriend bought it with his debit card.
On Sunday August 21,2016 at the hour of 10;23 Am i enter the store two purchase item that was on sale. All Detergent. Buy one get one free. The location of the store located at 3407 Payne Avenue. Cleveland Ohio, store number 02334 contact number 216361-9477. The sale clerk was manager female name unknown she was only clerk at this hour waiting on customers. This woman had such poor ethnic of professional standards and customer courtesy that it was very ridiculous.
She was very rude, refuse to let my credit card go through make sale, shouted out illegal comments such as don't you rush me and disrespect me. This employee act like she was on some type of drugs doing her employment. Am very concern about her safety because how she violated my citizen rights in open door policy the next citizen wouldn't have allowed that misconduct of behavior and bad attitude of disrespect. She place herself in danger. The Administration need to inform of this employee bad attitude toward Family Dollars customers.
As i walk out, other customer inform me of there experience with this employee's attitude that also will lead to tort of Law: Discrimination. Thank you and please help resolve this complaint by contacting the Corporate office on my behalf. I plan to contact Family Dollar Corporate as well.
Went in to shop the sales had coupons with the exact same picture of the product and it did not ring up the coupon and they would not give it to me. They were rude they are always rude when we go in there. They said that the registers shut down at ten so, we had another transaction but they went around us and got the customers behind us that walked in 2 minutes before ten and we had been there over an hour. They were overheard saying that if we didn't check out before 10 we would have to leave our basket there and leave.
If you are trying to have a business and make money you let them finish shopping that way you make a sell. When you are at a restaurant you get to finish eating and you do not get run out of the place. The managers sure don't set there and complain that they have been there since 6 o'clock that morning and they are ready to go home. There is not one store in town who will not take the coupons. If it does not scan they type them in. Because they want to make a sell and have you return to there store. I will not go back to the store anymore as long as they are like they are in the store.
On July 29, 2016, I bought store items at the Family Dollar Store No. 01451 at approximately 6:00 p.m., double check receipt and tossed the sales receipt. Then I went to the Ledbetter Rail Station and waited on my buss but decided to go into the Family Dollar Store located on Ledbetter directly behind the Ledbetter Rail Station. There was a guy picking up trash outside the store, I went into the store and the cashier told me to leave my reusable family dollar bag at the front. I put the bag in a cart that they had stacked up almost to the ceiling. I grabbed my reusable bag and proceeded out of the store.
As I walked onto the parking lot headed across the street to the bus stop, I was approached by the guy picking up trash, he accused me of stealing and told me to show him a receipt, I did not have the receipt in my hand, he, in a rage, told me that was "this is my stuff" I tried to explain to him that I do not steal and that I Just bought those items. He kept asking that I show him the receipt then he grabbed my bag, said he was going into the store to review the tape. Then the cashier came out of the store and asked me what did I come into the store to get. I told her I was just browsing.
Then the guy who grabbed my bag said his cashier just said I stole. But when I said I left the bag at the front of the store, he was still not convinced. She did agree that I indeed left the bag at the front of the store. However, she proceeded to call the police and told me to leave the property. The police came and found me next door at Walgreens and asked me did I just leave the store. I agreed that I did and told him what happened.
He advised me to call the corporate office. However, I went back to the Jefferson location and found my receipt I had thrown in the trash can. So the following Monday, August 1, 2016 around 6:00 p.m. I went into the store and informed the same cashier that I had my receipt and needed to claim my merchandise that I had spent totaling approximately 20.75. She was so hostile when she addressed me in front of several customers and I walked out of the store. She came out of the store in a rage and asked that she could not help me if I did not come back into the store.
When I entered the store she was adamant about the issue and proceeded to speak to me in a hostile fashion. I told her I would contact the corporate office since I could not establish a reasonable dialogue with her. I felt as though she was going to strike me at any moment. I left the store and called the corporate office number and am hereby requesting a full refund of the items that were stolen from me.
The manager was on her cell phone when I first saw her she appeared to be putting items on the selves she looked over at the line which had 11 customers I made 12 she went over to a register so I thought good she will open up a line. Well she did not I waited of about ten minutes. Went over to ask if she was the manager and did she plan to open another line? She was very rude raising her voice and said I 'm helping this customer. Not once did Krista the manager store#6928
Tell the waiting customers I'll open a line once I'm finished with this customer. She yelled out Corporate number for the customers to call in a complaint. I waited a total of 35 minutes in the store. Krista the manager was still "helping" the customer after I over herd her talking to her Regional Manager saying FYI a customer will be calling to complain; as if this was a joke. I have never experience such sub par customer service this Manager needs to be retrained she has no customer service skills FYI 6 other customers left the store in disgust.
Om Wednesday, July 20, 2016 I went to Family Dollar located at 4724 Millbranch Store #1170 to return a bag of Laffy Taffy. The associate did refund me for the candy, but not before he laugh at me and tried to involve another customer. I told him it was stuck to the paper and I could not get it off. He tried to convince me that that's the way it is. Well, I have had it many times before and it was not like that.
On Saturday July 9, 2016 around 8:15am I went into the family dollar store located on 2004 Centenary Blvd, Shreveport, LA 71104 - I purchased my items and paid for them. Just as I was walking out of the store the door 'sounder" went off and the employee (didn't get a name-sorry) came from around the counter and immediately began checking my bag - she also asked to check my purse which I pulled out my belongings to show her I did nothing wrong.
My boyfriend became upset so she and him had some words and she told him not to come into the store ever again because she was not putting up with "it" today. Thankfully, no other customers were in the store at the time because I would've been embarrassed.
I also want to add that I had gone into the same store a couple of nights before and the sounder had gone off at that time, but the attending clerk said it was okay to go through the door...so apparently something's wrong with the sounder and needs to be repaired - as far as I'm concerned, the employee who confronted me that day should have apologized and been a little more professional....I've been a customer of that store for many years now and do not want to stop going to it - I've never been a problem and never stole anything or attempted to.
My complaint and I speak for my neighborhood is the garbage. This store never sweeps the North 9th Avenue side of their location I am always sweeping what blows from their side of the street and lands in front of my house. Now they have several boxes just sitting there. And I have learned that the city has given them several summons. Apparently this means nothing. This is a constant problem that needs to be corrected! I really feel if the property cannot be maintained the store should be closed.
5245 Riverdale rd-- not necessary a complaint on store service. But the trash bin on the outside a structure was built for it and it is parked on the outside of the structure and trash is building up. We live & work in a nice area. Please fix or I will call the corporate headquarters next to tell the CEO of Family Dollar what his employees are doing.
I went to the family dollar on Frank St. in Lufkin, Texas on Sunday June 26 around 8:30 pm. I was ready to checkout with my one item but no cashier was there. Another gentleman came behind me and see he didn't see a cashier he yelled "hello". Eventually a cashier stomped to the register, she did not speak or address me in any manner. She heard me talking to the gentleman behind me and she stated "what did you say" I just looked at her then she stated again "what did you say" I told her I said if I did not need my item I would leave the store because you are being rude to the customers.
She stated that she was not being rude, and I was the one with the attitude and then rolled her eyes at me. I asked her for her name, she stated that her name was Kim, then I asked her for her last name because I was going to contact the corporate office, she stated none of your business. At that point Kim threw my coins in my hand and refuse to put my dollars bills in my hands. Kim ordered me to leave the store. I left the store immediately and attempted to call the number that was outside of the store. There was no answer. I do not want Kim to lose her job, but please talk to her about her customer service skills. I go to this family dollar the time. I do not want to have another run in with Kim.
I went to family dollar to get detergent when I was racially profiled. I was accused of sticking something orange in my pocket No apology was given and management stood its ground like I dropped the item in question. I am a black shopper. And at the time l was the only one humiliated.
Saturday 06/18/2016 I entered Family Dollar Store #3377. Line of customers as my two grand children walked behind me and I was looking at them to make sure they didn't touch any of the toys on the end caps. The next thing I hear as we are down the isle heading to the card section was the cashier in a loud voice say, "no running in store, no horsing around!" I thought there must be some children some where else I couldn't see because surely she wasn't addressing my grands who were directly behind me.
I turned my basket around and went down another isle and was facing the cashiers and I asked the question were you addressing my grand children and she said I don't know who they are with! I told her that they are with me and I have this under control. I was just floored, 1 because I have seen on more than one occasion children literally run rampant through a store, open toys and play with them and then just walk away when the parent they are with is ready to go. I'm not sure who she was impressing that night, but she totally had me upset over her ignorance. There is ALWAYS a big turn over in this store, but this is the first time someone has EVER had to "attempt" to put me or my grand children in check. I'm also sure there is nothing going to be done about it.
I have called and complained regarding this store a number of times and I am complaining again, it appears that you are blatantly ignoring my complaints regarding this store, #: 07141 3901 Indiana Ave. Kansas City, Mo., 816- 861-2596. The store is unkept from inside & out, there is trash all over the parking lot, trash cans & dumpster over flowing with trash, also there is very poor lighting at night in parking lot. Inside the store shelves are not stocked, boxes all in the aisles, customers have to wait in one long line to make a purchase this is trouble and unacceptable. I will find out what other steps I need to take to insure this matter is addressed, since you don't appear to be concerned.
There's a new manager at store# 10367 her name is Elizabeth, I don't know her last name, but she is rude to the customers and her employees, memorial day weekend food example, she left the store piled up with boxes that had just came off the truck with one employee there to empty and stock the stuff before the next truck came in the next morning, the store was a mess, I overheard her saying that she came first and that she was going to "drug it up" for the weekend, she never greets the customers and the employees have nothing nice to say about her, everytime I go there and see her car in the parking lot I leave, she's very uncomfortable to be around and from what I've observed she's very lazy also. I would like to see her removed from this store, it's the only store in my neighborhood that I really liked, until Elizabeth came.
I went to the Family Dollar in Greenville, SC on Laurens Road to purchase a bag of brown rice along with a few other items. When I got home and opened the bag of rice to pour it into the pot, I noticed that there were what appeared to be small webs and dead bugs in there. As I looked closer, there were worms and maggots crawling in the bag. I will be further pursuing this matter!
I purchased your "Family Chef" coals. On the bag says easy lighting and long lasting. This product is garbage. I light the coals with fluid trying to get the coals hot, then the heat fizzles out within minutes. Wind start blowing coals fizzles out. I been barbecue for years and this is the first brand of coals that is a complete failure. Please do not sell any of these coals to customers, because they will be pissed off like I was.
I was passing through Roxboro NC and stopped at Family Dollars on Madison Boulevard. I discovered that the manager I think the name was Dreama. she had a no care attitude when I asked a question. She was on the cell phone, walking around rolling her eyes. Not a pleasant person at all. According to the little cashier she's like that with everyone. If this is the kind of management you allow in your stores that's not good. If I'm in that area again I will be going to Dollar General or elsewhere. This is just a heads up on the fact that Family Dollar in that area will be losing business if that irate Mgr. keeps up her pace.
Please get some new clerks/management at our store in Mercer Pa. The store is always empty. Rude clerks and the customer screen is never able to be viewed. We have a Dollar General. Always busy. We need this store, but, don't need these clerks that don't care. After being rudely treated, I told the clerk that is what is wrong with this store...bad attitudes. He said he did $4000 in business day before. The store is dead. No customers. Rid this store of its employees and hire in all new staff. Mercer will thank you for it.
The service was great and the sales rep personal. It's you, Family Dollar corporate offices, I'm pissed off with. Opening your store on Easter? Really! Are you so hurting in revenue that you must open on holidays? I think not. It's pure greed and you should be ashamed.
I went to the Family on Martin Luther King that just opened. First, the manager didn't even greet me when I walked through the door on March 10, 2016 at 8:45am. She just signaled for me to come to her register. I told her that I had a return and she immediately told me that she couldn't refund me the money for one pack of my underwear that I brought back.
I told her that the back of the package said that if I'm not 100% satisfied with the underwear that I could return them within 30days for a refund, and she got an attitude. I asked her could I have my original receipt back and she you don't need it because you have nothing else to return now. I just left after that without the receipt she was suppose to give back to me. I wanted the receipt to make sure the refund money went back to my card.
I got a Family Dollar code after looking for a long time on your site and then downloaded your coupon for xtra washing liquid. Went to store to cash it in and was told that they could not use internet coupons and that mine did not read. What a scam. The Family Dollar advertisement stated it would be $4. with coupon. I won't be going there again. This has happened more than once.
Employees of Pine River mn store are rude! Always on cell phones, smoking on family dollar grounds, in front of store doors, and when helping customers, they're in a hurry so they can get back to their phones. Also cussing a lot. I shop here a lot but when dollar general opens, I'll be shopping there.
I have recently sent a complaints email to Family Dollar on Friday 01/29/2016 with no response pertaining to a visit that I made to one of the Family Dollar store locations on Thursday 01/28/2016. On Thursday 01/28/2016 at 9:40 p.m. I tried to shop at store location #2434 at 625 Wolcott Street in Waterbury,Ct. As I walked toward the door two employees were sitting at the register talking. One woman got up, walked over and locked both the in and out doors.
I tried to open the door and the employee told me they were closed and she had to count the drawer.
I informed her that the store hours posted said they closed at 10 p.m. and I only needed five minutes to shop. The woman said they were closed and to call corporate if I had a problem with it. I asked for her name and position and told her I would be contacting corporate. She stated her name was Graciella and she was the assistant manager there. Due to this circumstance, I was forced to go across town to another store to purchase what I needed.
I have been shopping at this location for years and usually spend between 100 and 150.00 dollars each time I shop there.
I have never seen such rude customer service. The week before my wife and I were shopping there and the same individual was taking care of us at the register. She made us wait forever to pay due to standing there and talking with a gentleman who didn't even work there. Again on Monday 02/08/2016 at 2 p.m. while shopping there and being rung up by another employee, this same individual came over and sat down on the lower counter where the bags are kept. She was blocking the other employee from reaching for the bags while she was talking to someone in Spanish on her personal phone.
If this behavior continues I will be forced to take my business elsewhere. My wife and I also work in retail, and as managers are both aware of proper customer service. This individual is totally unprofessional.
I appreciate your store (the staff is friendly and seems to be dedicated). The selection of products is excellent. Displays are orderly. However, in our rather nice community, I feel that the interior and the exterior of your store is way below par. The storefront is really quite unappealing and the floor inside is rather nasty looking (it has been even worse perhaps 2 or 3 years ago). It is impossible to "park" a shopping cart at the front entrance. Carts must be pushed into the store from outside through a heavy, non-automatic door. The back entrance has no ramp for taking a cart into the parking area to unload a large purchase. I hope someone in a position to evaluate this location will take a look and see what I'm talking about. There is a newer dollar store in town; the store is much nicer, but Family Dollar usually carries the products I need.
I visited the family dollar store in Love Joy Ga. and ask edthe sale representative if this location sole matches and if so where located. The sales representative response was "Why do you need some." my response was "yes, that is why I m asking." Per the sales representative " I was a joke". Others in the store began to laugh. I feel that I 'm not visiting family dollar store for people who want to perform in front of other customers, or for people who want to be on comedy view/stand up comedy, I visit the store to purchase items that I need. I use to visit this store and found the customer service was professional and customer directed prior to this new management. I feel there is a need for customer service training at this store.
I went to the family dollar at 901 E main street in new iberia Louisiana and i heard the assistant manager making racist remarks about white people. She was on the phone and saying white people stink and they are so annoying and loud. The assistant managers name is Enchanted. I am not sure of her last name. She is so rude to her customers and always talks about them while they are in the store. This is not the first time i heard her make a racist remark. I suggest something be done about this before that store looses a lot of business because of her.
I am a Security Officer at the Skyland Shopping Center in Northeast Atlanta Ga. FD Store #1767 is one of our tenants so the Family Dollar employees at store #1767 have seen my very frequently. Anyway on 12-18-2015 at approx. 4:30 pm, I made a purchase at the store located at 3412 Clairmont Rd. Atlanta Ga 30319 of a few small items(nuts, soda, pens. I always ask for a receipt which was given to me by the store Manager (Troy) because I basically work outside and NOT in the tenants stores such as Family Dollar #1767. I will take an paid items OUT of the store and leave them on a small can outside the store just in case I have to return.
I could not locate a FD receipt for the items that day because it may have been a little windy outside and the receipt could have easily blown away onto the parking lot in front of FD store #1767(3412 Clairmont Rd in Atlanta, Ga 30319.) I went back into FD store#1767 and looked around the checkout area for my receipt not knowing if it was blown away outside or whatever. I still could not locate my receipt so I simply logged the small items down on a daily Security Log that I use for Skyland Shopping Center. Remember I am MALL security and not a Family Dollar employee.
Jeremiah (22 year old male) whom is a cashier at the FD# 1767 notice that I did not have the items that I had just paid for and asked me if I had wanted to try some funny looking candy that he had purchased at the FD candy aisle. After I tried it Jeremiah stated the following to me,"...you have never tried this befo'?...." I stated to Jeremiah NOT to call me that?.....Jeremiah then stated."...DON'T TAKE IT PERSONAL...I DIDN'T CALL YOU N****...I CALLED YOU N*****!"
I told Jeremiah that he would feel very upset if I called one of his relatives a derogatory name and he (Jeremiah)stated,".....IF YOU DO...THEN YOU WILL BE DEALT WITH..." Troy (25 year old black male)was standing RIGHT next to Jeremiah when he made those terrible remarks to me and DID NOT SAY A WORD TO JEREMIAH? Nothing. No stop. No be careful what you say to the customers. Nothing. TROY has recently become the FD store manager a few months but he still has got to say something to Family Dollars employees that use words like N****** and S*** and other words defaming minorities.
I am asking that Jeremiah me harshly disciplined and/or transferred out of FD store #1767 for his behavior towards Security Officer Calvin Thompson of the Skyland Shopping Center in Atlanta Ga 3412 Clairmont Rd. 30319. If there is no action against Jeremiah (witness Troy) for his racist comments towards the staff, then a complaint may be filed against the Family Dollar Corp via the Better Business Bureau and/or Federal Trade Commission. A copy of this complaint has been forwarded to the American Civil Liberties Union for the nasty comments that Jeremiah of FD store #1767 made towards Officer Calvin Thompson as the Security Officer was making a simple purchase and went back into the store to retrieve a simple receipt.
I live down the street (so I walk) go to Newburg Hts. Family Dollar store #11103 I like the products and prices. I shop like 10-15 times a month for food, cigs, and cat food. Most clerks and managers know me and I get along great. This morning at 8:00 am I went there and the clerk who is a young African American named Laqueesha got mad for asking a price for my smokes. She got the manager to ring me up, so threw my cigarettes to him across the counter and they hit the wall? manager? then floor. So I should of got another pack, since these were damaged. The only reason I brought up race because she is rude and I also had a run in with another female of this race. I have family members who are mix couples (black and Puerto Rican) so don't you dare think it is me.
My daughter who is 11 years old was accused of stealing something out of the Family Dollar located at 1617 Lodge Ave in Evansville, IN. First of all my daughter does not have to steal anything. I make sure she has money to purchase whatever it is that she wants. I do not appreciate the accusation at all. We have spent a great deal of money in that particular store. I like something done about this. I am not sure of the clerks name he was a older Caucasian male who was working around 9pm on December 4, 2015.
Went to the store located in Chamberlain S.D. This store is always dirty, empty and full boxes block most of the isles. New clothes, product, etc. on the floor. This particular day, Sunday, Nov. 22nd, I went in and two girls were working. One's name is Amanda, who worked there before but quit and now back, I didn't know the other's name. They were just talking very loud, yelling in fact at each other. Discussing their personal business, the stores business and anything else for the entire store to hear. (This Amanda is always loud and obnoxious and I was sorry to see her back).
When I came to the counter with my items I also asked for a pack of cigarettes. Amanda, who wasn't at the register said I got 'em, just throw me the keys in which the girl at the register did. Amanda got the pack of cigarettes and instead of handing them to her, which she could have easily done, she threw them at her. The cigarettes flew over her head, hitting some items on a shelf a couple of isles over from the register. They both laughed hysterically at this. I then said get me another pack, both of there replies were "We can get these for you", as the register girl ran to get them. I repeated that I wanted another pack instead. Finally Amanda got me a new pack. I don't know who runs this mad house but obviously they don't know what they are doing. These girls shouldn't be working together alone in this store and I would further say shouldn't be working there at all.
Well, it was at the location in York, SC. And I am a couponer, and I try to be honest about doing what I do because I enjoy saving money. But when I go into a store and the cashier has an attitude because I want to use my coupons is ridiculous! I heard her tell of one the other cashier's, "I don't know why these people think that just because they coupon, we are supposed to cater to them." Now, that was a rude statement to me in all sorts of ways! One, because I'm black, and two, because I coupon. Well, needless to say that I was offended and don't plan to shop there anymore.
Went to return a mop and the manager was very rude and loud infront of other custermers and would not exchange the mop with out receipt he accused me of trying to make a gain off this mop I just wanted to exchange it the mop cost a hole 9 dollars he said he would run store his way. This boy could not have been more then 22 yrs old and was yelling and scaring people and kids it was the family doller on spencer and blueberry
Purchase on 10/2/2015 $28.25 using debit card - Cash register did not accept -The manager tried two or three more times before moving to a second cash register. The manager tried the card once more then asked if I had a check. I then wrote check # 210 in the amt. of $28.25 that the cash register did not accept. The manager suggested we try another check. I then wrote check number 211 for $28.25. The cash register did not accept that either. By that time the customer line had begun to double and customers were disgruntled. The manager said that he was sure one of the transactions had gone through and allowed me to take the diapers, which were needed immediately, and the other misc. items I had chosen.
I checked my balance before I made the purchase. I had exactly $50.00. After the first 28.25 transaction cleared my balance was $21.75. The subsequent attempted withdrawals were dated 10/2, 10/2 again, 10/9 and 10/9 again. The supposed return checks were then turned over to a collection agency who attempted again on October 6 and again on November 12, according to the person I talked to at that agency. The total number of unsuccessful attempts was 6 @ $30.00 each equaling $180.00.
My meager $21.75 was lost in the transactions. I don't want to have to wait 10 to 14 days for reimbursement of $180 + $21.75 totaling $210.75. I deposited $100 on 10/27/15 to keep the bank from closing my account, which still left a negative balance. I went back to the store on 11/17/15 to try to speak with the manager that conducted the transactions and was informed he no longer works there. I want to be able to go to the store, I think the store # is 9277, and pick up a check or cash for reimbursement. I shop regularly at Family Dollar, normally at 2509 31st Ave. No., Birmingham, and receive exceptional customer service. Looking forward to an immediate remedy and a continued mutually beneficial relationship with your company.
On October 16th George, the store manager of store #05436, said hello sweetie when I entered the store. I said hello but no sweetie. George yelled back he calls everybody sweetie. I was buying a Gatorade. So I got back to the shortest line, his register and he did not want to ring up my groceries. He dropped his head, he took the Gatorade really slowly. Someone came up and gave him a high five. George said to him," Yea, I know man." I don't know what he was referring to but I know he was trying to make me feel wrong for correcting him. I told him I want to use my own bag. He slowly gets my bag behind the register. Slowly takes the Gatorade out of the Family Dollar bag and hands me it all.
On September 13, 2015 I was being rung up by his co-worker, he butted in and said, "you got the kind of bags he likes to steal". On September 9, 2015 as I was entering and putting my bag behind the register, George was falsely accusing someone for stealing. The guy he was accusing stayed calm and told him the product was his. On another day I was at checkout and commenting on the fall days with the cashier; George butts in. He butts in by coming across the floor from where he was sweeping and says to me rather then co-worker that he has to stop smoking cigarettes. I have never held a conversation with him so I thought it odd for him to continue a conversation they were having but he was staring at me.
Im writing this to have a written record of why I would sue Dollar General for allowing there manager to continue to try to humiliate, sexually assault, and dominant someone else's shopping experience. Furthermore, I will take this step if his actions continues and/or if he steals anything from my bags while my personal items are behind the register. I have been shopping at Dollar General to a point where I expect good customer service. I just moved into this new neighborhood and Im unwilling to continue to excuse his aggressive behavior. Im asking for a quality control visit, and a reprimand of some sort because his behavior is intentional. So he could stop on his own, I don't think Im the only customer he harasses. So the level of corrections should be left to Family Dollar, whom is responsible for his actions.
I went into the family dollar store on bluffton rd fort wayne Indiana on 10-27-2015. I was in line to check out with 1 person in front of me. everything went fine for that person however when I got up after standing there for over 10 minutes they were having a problem with the scanner. after watching the cashier hand put previous customer in manually, the cashier couldn't do mine. the manager came up and shut the register down and moved to another one. I asked if this was going to take long and that I would just go to another store. the manager had an attitude which in return made me angry causing me to walk out while muttering a word I shouldn't have used.
The manager then came running out the door telling me to never come back there. I tried to say I was sorry but she just flipped me the middle finger and said f##k you! do I deserve to be banned, No! Was I sorry Yes! but do they need a manager who will follow you out the door doing what she did and said! No! That is not too professional, and I wasn't either but I was not working! I doubt anything will become of this but I wanted to voice my opinion!
I was shopping at the Family Dollar located in Mr. Holly , NJ. Went into the store and got the things that I needed, When I got to the cash register. He began scanning and I noticed that there might be a price difference. He said you show me where you saw a lower price. I said I may have the wrong price I said I may be wrong, He said you probably are wrong. I started down the isle and he kept saying I know my prices, I said look man I am not going to argue with you, we got to the toilet paper section and he in a very rude way. He then held his hands in the way saying show me where you see a dollar price. I the started to get angry and tried to walk out of the store and he kept following me to the store exit. At this time I said some rude comments to the manager, I can not take someone being that close to me. I then got very angry and said some things that I should not have said. He then proceeded to tell me to leave, and banned me from store for future use, and if I do go back there he would have me removed removed by the cops. He has been rude I the to not only me but I have been there when he has verbally corrected his staff in front of a group of shoppers. My phone number was given to Family Dollar corporate. Can someone from customer service please call me to discuss. Thank you in advance,
There were four store employees on floor(women) including the store manager on the same aisle supposedly putting up merchandise. They were doing more talking and arguing with customers in reference to the there only being one cashier behind the register with 13 people in line. The young cashier was upset because of the manager's deliberate non response to needing help. Eventually the cashier began to ring the bell loudly for some assistance. The manager walked around to the other cash register but not before another store employee( young lightskinned girl that was putting up stock and arguing with customers) wanted to know why she needed help. At that moment I was paying for my merchandise and answered that obvious question for the young lady.
I was in that store for over 10 minutes in line before anyone acknowledged the young cashiers pleas for help. This is an unacceptable way to run a business. This is also a racist situation. The stores in the black neighborhoods have the least qualified personnel running its stores. or this could be Family Dollars ignorance of great customer service, cleanliness of stores and organization and merchandising. I expect and require a response from your company in reference to this being addressed and investigated to say the least. If there is no response I will be forced to bring this to the attention of the community and public officials. I expect to be treated as a paying customer and not some stereotype. This happened on Tuesday October 20, 2015 at the store in Richmond, Va on 25th and Fairmount Streets in historic Churchill area.
I purchased a Sylvania portable DVD player several months ago and it no longer $9 back for the product after I paid $35 for it. I can't find the receipt. Tried to call Family Dollar customer service and there was no answer. Would be great if someone can help me contact them so I can get a refund.
Store location#4318 Elsmere KY. I shop at this location every other day just about. Now 4 months ago I asked Tony the manager if he could order some more wheat bread, he said ok. 2 months went by and no wheat I'm getting mad I ask again he said that the supplier is suppose to put some out. look I'm fed up its know 4 months latter and still no wheat whats going on please help me. I mean its only bread don't let bread cost you a loyal customer. I would like to recognize two employees at this location. Lets start with Tony Manager he is a hard worker always polite, suggestive sales he deals with problems very well. Now Shellie Ass, Manager awesome she can do it all she suggestive sales, very nice to people hard worker look Shellie works when she is sick when your under staffed very dedicated employee. If we cant fix this problem with the wheat bread I'm going to take my 6 hundred dollars some where else. Those two employees I mentioned needs to be recognized by you prays them make them feel wanted.
9/27 in store #3857 WSNC line seven people deep only 1 register open..asked for a manager to open a new line she the manger came up looked and walked away manger's name Katie Moore I was told...two or three customers in line made the comment she never does any work its always like this in here.she didn't. Feel as manager it was her job to do a lowly job of opening a registry..i spend a lot of money in your store if you don't like the neighborhood you open in,why are you here .i think you need to have a talk and additional training of manager's as to what their job description consists. Of and how it essentially good to jump in when lines are longer than usual to keep customers from just putting. Their items down and leaving. Because service sucks.. The cashier was doing a great job being as nice as possible and the dumb manger just watched and wasn't doing anything!!
I want to this store around 9.30 am 09-25-2015 I had a cart fill with different items the amount total came to about $60.00 I only had a $100 the white lady that check me out stated I just open up and I don,t have change to give you back the different you need to go somewhere and get some change. It is hard to understand why she did what she did when my total was around $60. Did she do this because I was Black.
I have a Family Dollar located in my neighborhood. The store is located on highway 72 and Mastin Lake Road in Huntsville, Alabama. The lawn at this store hasn't been cut for several week. I asked the store employee if the lawn could be cut and keep neat. The employee states it was nothing he could do and if I had a problem to contact the corporate office, I am in a neighborhood that contains a high percentage of African Americans but the lawn are maintained. The store is located on a corner and makes the appearance of the neighborhood seem poorly maintained. The store provides a need for the community but it should not affect the appearance of the area in a negative manner. I would appreciate the lawn being cut this week (9/22 -9/26). Thanks for your cooperation.
I am a very good customer to your Moody St Waltham, Ma. store, have been shopping there since it opened. The manager you had before who just left this week ( Steve) was great helpful with whatever you need. But yesterday I went in and there was a new guy there I guess manager. First he was very rude, when I went to cash out I had 3 coupons for my products, I asked first the new cashier if the correct price one of the products, she didn't understand don't think she spoke English, but she was trying and nice, she looked to this so called manager.
I tried to ask my question he ignored me and just keep redoing the transaction canceling what she did and rescanned everything three times as I and others waited, if he just listen to me and made eye contact this wouldn't have happened then with one of the coupons register took coupon but he took it out I ask why got a grunt, so I took coupon back. I am really upset about this, I go there for good products and service. If this is how it is going to be I will never shop there again, and I will let everyone in Waltham,Ma know ( know alot of people and I bring elders there twice a week) Please advise how my complaint will be handled.
Sunday night 6/28 at 8;55pm, 5 minutes before closing, I walked into the Family Dollar Store in Holyoke Colorado intending to buy some Powerade Sport Drink for the electrolytes after a long hot day working on my farm because I often get leg cramps. As I entered to store a young man with a name tag Kent rudely said -"you have one minute", in those words, nothing more. His arrogant manner, rude speech was insulting, offensive and upsetting I asked him for his name full but he refused insisting I just leave. I came from the field dressed in work clothes which may be part of the reason for his attitude, in a farming area it's quite common. I'm 68 years old, own my farm and am well known in this community, as I walked to my car an friend who observed this commented on his rudeness, in a small town word gets around.
I was at Family Dollar store #05242 located at 2526 Bailey Ave on June 11, 2015. The line was full and moving slow. My Fiancee' located another Employee and asked if another line could be opened. The Employee came to the register and began punching in codes on the register. Another customer asked if he was opening and he stated not yet. The line slowly moved forward and the other Employee never opened his register. It was finally my turn at the register and the cashier assisting me stated to the other cashier you counted your change slow on purpose and the other cashier smiled.The cashier assisting me gave me my change after I paid for my purchase and as I stood waiting for my receipt he ate a hand full of Doritos first. Very displeased with rude service. You should maybe do an Undercover Boss to see what kind of Employees you have representing your Establishment.
I was at Family Dollar on 05-01-2015 @ 12:42:25. I was at store #01388 320 E. Sangamon St, Petersburg, IL 62675. I had 5 items and my change back should have been $16.78, instead it was $15.78. She put the ticket on top of the bills and the change on top of the ticket. I noticed it when I got home and she didn't count my change back to me. This store is close to a high rise with old people. How often are people short changed? I won't be going back to this store. It's just $1 but I'm more worried about the elderly. Please check this store out. I still have my ticket but that won't help. Those dollars add up.
The manager, Destiny, at Family Dollar in Robert Lee Texas is so rude to the employees. I used to spend 300.00 a month but ever since she's manager, I won't go in there. She is so rude and is always on her cell phone. Her boyfriend comes in there and goes in the back with her. That is wrong. She even fired a good employee who did everything just so she could hire her friends.
I would like to see Teresa Fernandez back to working. Please get rid of this manager! Everyone around here does not like her! Some people won't go there as long as she is working there. She is nasty and also yells at employees and treats them like kids. Please do something so I can shop there!
This is my second time writing to you all. On 4-4-15 I went shopping there that day I had the family dollar coupons 5/25 and $3 off plus other coupons that expired that day the girl was new that ring me up and the coupons was not coming off like they should so I did not say anything to her I just said that I would take it back the next day when the manager was in so the next ay I took everything back the manager was the only one working when I went in I was the only customer everything started out good she was going over my receipt she went through the coupons in which I use so the store good full and we stop until she waited on the other customers so she gave me a refund by the time she gave me the refund the store was full again remind you she was the only one working store is clear now she re rings my stuff back up for some reason the cash register froze or something and then she just started going off she went from being great to an evil BITCH saying the coupons would not take and I could not use a 2.00 one cause the Tresemme was on sale for 1.75 and she would let me have it for .25 I could not make her realize that it was not .25 it was 1.75 and .25 was overage she was so rude and I was offended because I have been shopping in FD just as long as it has been here and never no problem with no one but her she gave me back my coupons all but my 5/2 coupon on nivera.
This is my break down (2) Head &Shoulder $2.00 each coupon 3/2 (1) Tresemme 1.75 $2.00 coupon (2) Nivea $4.00 each $8.00 $5.00/2 (4) Suavitels $3.00 each $12.00 2-$2.50 on 2 which was $5.00 on 4 (1) Mitchum $3.00 and a $3.00 coupon. my total before taxes was $28.75 had the FD coupons 5/25 and the $3.00 so that was $8.00 leaving total 20.75 my coupons $18.00 my total should have been $2.75 taxes added $1.92 total should have been $4.67 and I tried my best to explain that to the manager she could not see I know my total was not $15.41. if you coupon you gonna have your total figured out when you go shopping and my Suavitels pearls had a high $2.50 value and they expired that day so mad.Your Camilla Ga Manager needs to learn some manners and stop being a hot head because I even told her to figure it up on her calculator and subtract but she would not just so disrespectful and she need couponing lessons because the next time it might not be me all nice and just walk away.
Told manager at my local Family Dollar that the milk in the fridge was expired and her response was that milk is good two weeks after expiration date. What? Seriously!
Your store located at 1801 Central Pky, Cincinnati, is perhaps the worst display of " customer service " I have ever witnessed. The cashiers are often rude, talking, texting and even yelling back and forth at other employees. They seldom if ever greet or say, "Thanks".
My family and friends have experienced the same rude treatment at the same location for better than 2 / 3 years. Stay clear if possible.
I often go to the Family Dollar located in Franklinton, Louisiana. The conditions of the store continues to deteriorate. It is so messy and cluttered you cannot shop. The last 5 times I have gone in there ( some of the times in the morning and some past noon) shipment boxes have been placed in the isles blocking anyone from retrieving items to purchase. Clothes from the racks are scattered on the floor which is a hazard as one elderly lady almost fell today . As a matter of fact one lady shopping was so aggravated as to the disarray of the store she left her buggy which contained a few items and stated" since I can hardly walk in this blank blank store, I will take my business elsewhere. There was a line of people waiting at the register (1 register was open) while the manager was sitting at the computer rather than helping at the register or cleaning the store. Apparently customer service and cleanliness is something lacking at this location. I hope more people will state facts of this such to the corporate offices otherwise it could go unknown. Please address this problem as you can see it is costing the business customers and revenue. Thanks and please feel free to email if you wish.
This store is located in Sayreville,NJ... I asked an employee that was stocking the shelves how much the Gatorade was. She snottingly said that I had to bring the bottle to the counter so they can ring it up. Totally not right.
When I went today to return pants that I had bought and ripped within the minute of me wearing them, I was told my the assistant manager that I was to "fat" and that's why it broke. She stated even though it was an XL I shouldn't have bought them and that I was larger than her! All this in front of a line of costumers! Very disrespectful!
The store manager is always standing outside at the door smoking. You have to constantly wait at the register for him to come in, he comes in finally, on the phone cursing in front of customers and kids,, the " f word" and checking people out, no "thank you" the store has no one around to help you, they're never around. This is a daily thing, it seems like family dollar would honor the word " family" we hate going in there because of this rude manager. The cursing has been brought to his attention numerous times, but he knows nothing will be done about it. This is the Eunice, Louisiana store ( newer one) someone needs to come here and see. Thanks.
I found out recently that your stores carry the Cafe' Al Fresco drinks, so I went to the nearest store to me, address is 11520 Quail Roost Drive, Miami Fl.33157, tel. no 305-378-6545 and saw the drinks but not the flavor I've been used to for a long time, Beatrice at that store is a very nice and polite young lady, I did buy the Vanilla and the Hazelnut to try them but I don't like the flavors so I asked them at the store if they could order the favor which I'm used to and they told me that's all that came to the store so I went on my computer and got the tel. no. of the head office and I was told to call the district manager which I did and her name is Maria and she told me to call the manager at the store and make a request for the Caramel drink which I'm used to which I did, her name is Nancy and I did make my request but she obviously wasn't interested in helping me and she gave me an attitude saying she couldn't do so, I just don't understand this if the store is already getting other flavors why can't I have the one that I've been drinking for almost a yr.
I have spoken to Brian who works for the Café al Fresco for quite some time and it was he who told me about your store having the drinks and when I called him and told him that you don't have the flavor and he told me to call your headquarters and see if you would be kind enough to let me have the flavor which I wanted and then I got the run around so I guess i'll just have to pay the $80 and have Brian send the drinks to me, i'll be 80yrs. old this October and I'm a widow with no children, I had emergency surgery last June and the Dr. told me that I cold only drink water which I hate and that's why I need the Cafe' Al Fresco Caramel syrup but nobody cares these days, end of story.
On 1/23/15,I, experience the worst shopping event I have every had at store at any family dollar store , the store number 08475# and the location is 1723 S main St. Gainesville. I shop in this location at least two times and week as well as the 23rd street location. I had the worst customer service experience having experiencing this type of shopping experience I will never shop at another family dollar. The lines were long due to the casher register would not accept visa cards and I did not have a problem with the machine not accepting visa debit cards but at least accepting another type of payment would have made this process a lot better and it would have made work out some of the issues this locating was having with this being said there should have been a back up plan in place, if this happens at another location and the store happens to be a bigger store you will have a lot more complaints coming from customers.
I was very disappoint that a back up plan was not in place and I was very disappointed with the out come, not only did the cash register would not accept visa cards but would not accept checks after the Manager stated to me that the register would accept checks . I end up placing almost 50.00$ dollars in items which had already been bag by the manger placing all my items back, customer had been waiting in line for almost 30 minutes to get help there was another cashier in the store but he walked by the long lines and did not help the front end supervisor from the Lake city store. The Manger was on hold at least an hour waiting for help from the corporate office to help get the machine back working it should have been a plan in place being a big company that make millions of dollars a year., I would encourage the company to think about getting a second cash register this would be helpful all customer if this happens in the near future.
With this being said I will not be returning to another Family dollar store in the near future.
I spend a lot of money at the Family Dollar in Hudson New York on Fairview Ave. I was in there today and walked to the register as the cashier was eating and talking on her cell phone! As she was ringing my things in she rang one item in twice so I said to her "You really shouldn't be talking on your phone while waiting on customers" she replied the scanner did it. She preceded to keep the phone to her ear and I repeated myself again and she ignored what I said told the person on the other end to hold for a minute and I repeated myself one more time!! I have been in retail for 30 years! This is inappropriate,I have never had a problem before in this store. The Assistant Manager was at the other register on her phone and didn't acknowledge what was happening! She was a new cashier so I think she should be told the rules again. Sorry for this but I just could not believe it cause it has never happened before.
My daughter went to store number 08343 in Ohio she was really upset with the cashier she was really un professional and over price my daughter, then the cashier told my daughter what you want me to do about it, we prefer to pay for the same items more in target an no to be tread like this cashier they don’t need to be working there if they don’t know how to take care of the people. We never going back to fds.
I purchased a defective product and was told that I needed the bag it was in and all the hardware. I purchased a curtain rod and did not notice until hanging the rod that the other end was broken. I did not want my money back, just a swap The manager of the store stated she could Not resale the defective product without the original bag. Why would you want to resale any defective product to a customer? I will Never go back to Family Dollar, its cluttered anyways. I will continue shopping at Dollar General where the Customer happiness matters, and Zero clutter.
I started working for family dollar in Kansas city, mo. (homestore 1415) doing macro food resets. I passed my urinalysis , worked every day, on time, pretty much assured to be placed, and on the last day of the job was told some story about an incident I had created at store 1415, I hadn’t been in the store since floating to different stores. Come to find out the management didn’t want to place me because of my background check. 15 years ago I had a felony stealing charge, and 2 years ago a possession charge upon completion would have been dismissed. They could have been straight with me. I was so excited to start a new job, possibly career, .Family dollar lost one of the hardest workers ,dependable, and honest. I deserved this job, Atleast deserved to be told what was really going on. I would really like a chance at this job.
I was in the Slayton Family Dollar Store on December 8, 2013. I wrote a check for $13.20, to cover my purchase. The information on my check would not scan, so I offered them my credit card, which worked (the clerks were having problems with other customers and their scanner, so there were many people in the check-out line). The handed my check back to me, which I voided, and left the store. When I received my bank statement for December 2013, I had a charge of $54.57 from Family Dollar dated December 10, 2013, with the check number of the check that I had voided! I do not work in Slayton and was not in Slayton on that day.
I had my credit union send the charge back as “unauthorized”. Yesterday, I received a letter from TRS Revocery Services, Inc. (a debt collection company), demanding that I pay them the $54.57, plus a $30 return check fee! I called the Family Dollar store this morning in Slayton and talked to the manager, Amanda Grogan, and she advised me to call the number on the debt collection number. This is not acceptable! Please advise as to what you can do to correct this problem. I can provide copies of my credit card invoice and bank statements upon request.
On September 17th around 4:00 PM I went into the local Family Dollar at Osceola AR. My purchase seeking was for some fall decorations at which I found. Why I was looking I found some summer lawn decor priced at 75% off. So I tryed to purchase several items. When I got to the cash register the discount was not honored because the check out person and manager did not know how to do the discount and did not care. They said they were to busy to figure it out. No worries will not be back as the rude6ness is much to much.
On Easter Sunday 2019 the store at 655 24th St Port Huron MI has falsely accused my husband of trying to steal hair clippers. He was confronted in a store full of people by Sam, the sales associate. When purchasing pineapples he was told he Cannot return and was highly upset bc of the embarrassment over something he did not do. We have returned to see the tape but have been given the run around by the manager Lillian. Yet to this day we have been given no proof and have considered a lawsuit for the whole ordeal. Please contact us 810 292 2436. Thank u
was in family dollar 2809 tobacco rd hephzibah ga on friday april 26 about 1:15 had 6 items told the gentleman I had 2 coupons he asked the young lady that was working how to do coupons he scanned them first he said I should have rang the items first she replied common sense should have told you that. that eas very rude then she tells me you can not use but one coupon I reply they are 2 different coupons .she starts doing the neck move and mumbling I said if its a problem for you to wait on me you keep the merchandise I WILL TAKE MY BUSINESS SOMEWHERE ELSE. when she saw that I was leaving she want to turn it around like I was wrong my baby had some cookies in her hand I took them out of her hand and threw them on the counter and walked out .she was unprofessional anyway had juice in her hand and eating something.people work to hard for their money to be treated so rude
I would of given this experience a 0 if I could. I go into Family Dollar on a regularly, so much so I know right where the items are that I need. So I'm never in there more then 10 minutes, 15 minutes tops. Well this time I go into your Family Dollar Store # 03053 @ 500 Butternut Street, Syracuse, NY phone number 315-472-9560. When I walked in your cashier greeted me. While walking towards the aisle that I need to get my first items, I noticed this lady with a red Family Dollar shirt on come rushing down the aisle. As I turned into my first aisle she was popping her head around the corner watching me. When I looked up from bending down she pulled her head back around the corner. Well at first I didn't think anything about it. I go onto the next aisle, only to notice that she is following me. Then I look at the end of the aisle and there is another lady watching me. I had headphones on so didn't completely make out everything they had said. But they it was referring to me. The one lady near the cooler said something about he is right here. Then she said he has something in his ears. I continued on to my to my next aisle Then the next thing I know 2 ladies are following me. One lady was in the aisle near the coolers and the other lady was standing at the other end of the Aisle poking her hear around the corner. Then when I walked down the center aisle to go into another aisle the lady near the coolers came rushing down the aisle to keep an eye on me as the one in the main aisle pretended to be facing the end cap. At this point I have NEVER felt so disrespected while shopping in a store. So I decided that I better leave before I became upset. Once at the register the one lady came down the main aisle and watched as I paid for the items and the other lady that that was near the cooler came around and gone behind the counter. When I asked the cashier for the phone number to there corporate headquarters she acted shock and scared. She said she didn't have a number. Then the lady that was near the coolers originally, came over and said oh it should be here some place. I didn't want anything to do with her, so said that I would look up the number online. Then I exited the store.
I have NEVER felted so disrespected while shopping in a store. So I can guarantee that I will NEVER set foot in that store again! I can always go into Dollar General or the Dollar Store on the next block. I didn't know that your stores used amateurs to profile customers and to harass them. I will be sure to inform everyone I know how that store on 500 Butternut Street profiles people. I'm so upset about this I feel like contacting the local news station to make them aware how your store profiles customers.
The customer service is horrible! Employees are very rude and disrespectful and the store are a mees
this complaint is about store 5748 in Robstown Texas you have two people working there which are very rude and treat customer like crap a month ago i went to buy detergent and one of the I think her name is voila was very rude to two lady that were there had a little boy that was crying because he wanted a toy and she approach them and told them to leave the store and they were banded from the store because the little boy was crying that is this is wrong and then yesterday I went to get some snacks and the other manager dark skin lady was talking to a friend of hers holding the line and I complain and I guess she got upset and told me I will help next one in line and I was going to pay she said she didnt have change that if I had a smaller bill and she was giving me attitude I really don't appreciate being treated like that I sincerely suggest you change those two worker's because your losing profit or going to end up with a law suit this people talk ugly to the people if you need to call me 361-249-4401
i purchased movies, only to find out that it was gay men porn. and to top it all off they were teaching about hiv. and it was mis leading.
Well theres a employee named Sonya at my local store in Glasgow ky southgate location who just keeps being really rude to my girlfreind. This one employee keeps getting smart with her really badly. She just gets in the store and this Sonya begins following her around harassing her. I know of this were my business I'd flat fire a employee in two seconds if I owend a place or building. . I mean doing it once was bad but this girl has done it lots of times now to the point my girlfreind doesnt even wanna go back there shopping. She came home in tears today on her birthday or all days horrified because Sonya had embarrassed her so badly. Can someone please look into this horribl2 unfired unjust behaviour please. Thank you.
We went to the F.D store @ 3731 MLK drive in St louis Mo. on Saturday April 20th. day before Easter and the doors were locked at 7:27 pm but the stores hours say close at 8:00pm. There were many cars and pedestrians pulling up on the lot and leaving. We live in the Neighborhood and frequent this store every week and it is our stock up store. The eve of Easter is a bad time to close this store I would think because we were actually looking for Easter stuff.
Store #12174 picked up bread all the loaves were on shelf that said $1 when i got to register different price no apology just a clerk who wanted to argue tjis store is close to me i will drive to dollar General or dollar tree next time .F- FAIMLY DOLLAR ON PRICING AND STICKING CORRECTLY!!!
I would like to file a complaint on family dollar store in Dorchester mass. 1089 Dorchester ave. Milk has been left out till the point of being warm. Frozen foods being stored in the fridge and on three separate occasions i have gotten thawed pizza and burgers. the the packaging clearly states keep frozen. The fridge is at a 40 degree temperature. i have also gotten food that was out of date and moldy. Something needs to be done as people can get really sick from the food not being properly stored. Until this changes my family and i will not be shopping at family dollar.
Your truck blocking a city street and my driveway for over two hours. Also I called your home office and waited for over one hour and never spoke to anyone. Next time your truck blocks my driveway and street I will call the police. Your location is at 1508 Center Street, New Iberia, LA. This is not the first time this happens.
I purchased 4 Grommet Panel Curtains item #032251284687 at the Family Dollar store located at 8404 Madison Avenue, Cleveland Ohio. The sale signs were posted all over the store and said take an additional 25 % off on Red Tag Clearance items. When I went back to the store to tell Sherae the Manager that I did not receive the sale price she told me that she could not give me the 25 % off because she was a newer store. I told her all I wanted was for her to honor the additional 25 % off on my curtains which were red tagged. She then stated to me that she could not do it for me to go to another Family Dollar that I just came from in another city. I told her why did I have to go back to another store when I purchased the curtains at this store. She then said that she would do it just this one time but that I always give her problems. When she said that I always give her problems I was very disappointed and I asked her when have I ever given her problems. She said one day when I bought some dog food. She was the one who rang me at the register and the price was not reflecting the price on the shelf. She went to check the price and she had to adjust it for me. as she walked to the register she said she was not going to honor the 25 % price change for my curtains now. I told her how can she say she is going to fix and then not do it. But she started to do it anyway. My experience was not a pleasant one by any means. When I went to my car. I noticed that she did not give me the correct refund. I really did not want to go back in seeing how she treated me but when I went back in to tell her she still owed me money and if it would be better for her to just refund me all my money for the curtains and then I can just repurchase them. She said no that it would just come out the same way. On the return or exchange receipt somehow it subtracted some money it has buy 1 Get 1 50% off. I was owed $8.64 and she credited my credit card $6.48. My original receipt does not have buy 1 get 1 50% off. So how can she give me less then what I paid. If you can please take the time to respond to my email. I would greatly appreciate it. I have spent over $250 this week alone at 6 different Family Dollars locations. I am still owed $2.16. I told her to just give me the number so that I could contact some one to help me retrieve what I am owed. I do not wish anything bad to happen to Sherae maybe just some training on customer service would be nice.
Very rude girl ,and loud heard her half way across the store and using cuss words f.... Bomb had my kids and it has happen more then once it's every time I'm in this store, her name is Cheyenne.
Store #1756 (Houston) is one of the worst stores yet. It's filthy, merchandise all over the floor, and most of the items are not on the shelves. It might be because they're too lazy to put it out or the manager doesn't know how to make the order. I have gone into the store to buy the Money Pak cards. At first there was not a problem. Now, if the Manager is not there you can't purchase the card. When is she there? I work during the day and I stop on my way home. This is one of the worst stores yet. I use to spend almost $200 every other week and I have done this for the last few years. As of today, I will no longer be shopping at your store, nor will my family residing in the area.
On April 14,2019 around 10:00am. Entered Family Dollar at 1315 Boston Road. The employees were talking then after the slim lite skin female after Finnish ringing up a customer she turned to her co-workers and said you see that customer that just left? I beat her up. There's more please call me Thank you Renee Banks
On April 13, 2019 at 11:30 am I decide to stop into Family Dollar located on 2017 Jackson street, Oshkosh, Wisconsin. I typically do not stop into. Since it was close by I decided to stop for time sake. I entered the store in my black north face jacket, jeans and my traveling small purse backpack, since I had just came back from South Carolina the night before. I went towards the house-wear section and detergent area bc obviously I needed detergent and I saw some cute decor stuff. After I checked the detergent and was looking around house wears, I checked my phone and texted my mom back. Right after that moment a larger white female employee, around her mid 30’s, came up to me with an angry look on her face asking me, very unfriendly, if I needed help. I was a little confused because I’ve literally been in the store for only 5 minutes, haven’t even had a chance to get the things I needed. ( just wanted to add that within those 5 minutes of being there, no one was around me, as this store is not a store that typically has a lot of ppl in there). I answered the female employee politely, “no, thank. I’m just looking” and even smiled. As I was walking towards the middle end isle literally within a minute later the same large white female employee now tells me that she needs to look in my bag. Shocked and confused I told to her to go ahead, that I don’t have anything to hide.
I would however like to ask to that female employee and to the family dollar corporation, after YOU/YOUR employee searched my bag not once but twice, took out my Michael Kors wallet, Quay sunglasses, $160, my small Pandora gift bag, searched every Pocket and receipt AND even searched my jacket, convinced I was a thief and treated me like I was a criminal. AFTER the stereotyping, racism, profiling, judging, assuming, accusing... After all of that, when she couldn’t find what “she thought” I stole...
I didn’t even get a simple apology, sorry for searching your bag, sorry for stereotyping and profiling you, sorry for treating you like a criminal! She gave me her sad excuse that someone had heard packages being open so she had to check “only my bag” (Mind you, I was in there only for 5 minutes with no one around me) and she had no proof of me taking anything! I was a criminal already just by walking into the store. So I want to know, why did she not check the other peoples bag also and only just this Asian girls bag?! Was it because I wasn’t white?
“Family Dollar Corporation” is this how you train your employees? To stereotype and profile people, show racism, assume they are criminals and not even see the wrong they did? I’m NOT sorry to say... You have lost a PAYING customer.
I stop at the family dollar in newton falls Ohio April 13 2019 at 11:30 and the store was lock customer standing outside said they would be back they had to go to the bank and had some arrons to run and this is not the first time I went to that store and its was closed
I go to family dollar alot bc it's 2 mins away from my house I needed a few things so went last night I was using coupons as always the same old lady keeps telling me I can't use coupons to try another store which I knew better so I waited for diff cashier she comes up an says u can only get what is on the picture of the coupon which is a lie I have a app that states every item that can be got I say nvm an go on next item won an hands me back my coupon says it don't work then says oh yea it did next item I used a buy one get one free coupon an tgere was a 4.00 off 2 item coupon I said it did not come off she said oh tgat was me I didn't hit total I went ahead an paid bc by this time i was allready aggravated. I got my change went straight home looked for receipt I always view my receipt every single time we'll I didn't have it remind u it only took me probably 2 mins to get home I call the store an say yes can u get the otger cashier to get my receipt an I'll come right back for it? She rely the message then says she done bagged up the trash an took it out back the cashier is hollering through the phone tell her she shoukd of grabbed it she repeat an said yea u should of grabbed it ok it shoukd been given to me with my change shoukd I reach over the counter an take it every time? Tgese 2 woman have no idea how to run a store much less be a cashier an be around people I can get there names if I need to now tgey knocked me out of 10.00 my total shoukd be around 3.00 now 12.00 now I can't take these 2 items back without my receipt the 2 coupons I had would of made both items 1.46 but no. I never got tgese items cause I needed them I coupon am get best deals I can't handle someone tgat can't even give me a receipt or even as much as can't scan a coupon now idk what to do. The store is Columbia ave in Glasgow ky the one at Southgate is just as bad I can't even walk through the store for boxes an garbage everywere an tgese ppl work at both stores there's only 1 black lady that I've seen that's a good worker. Do i need to get these 2 woman name or just go take care of it myself?
Tenían el sticker d la oferta y no la kizo aceptar m dijo despotamente q era una oferta caducada y aparte voy a pagar y m dijo q no tenía cambio q fuera a cambiar y volviera
i purchased a box fan 4-9-19 took it home and when I took it out of the box it was dirty and had a fan blade broke off. I went to the store to exchange it and they indicated that it wasn't the fan I purchased that it had to be used it was dirty. she said the receipt didn't match. bull I paid for the fan that was the one I purchased. they were rude and would not do anything it wasn't the fan. its not the money but the way it was handled. I will never shop at that store again . I am in customer service and the customer is always right well they suck when it comes to customer service. this was store # 03933. people like that don't need to be In the retail business. I got totally screwed and I am not a happy camper. but no longer a customer .
They advertised in store and online a "Red Tag Clearance" with 25% off the red tag price. When I went to check out I was charge the red tag price and no 25% discount was given. They REFUSED to give me the additional 25% off despite the multiple signs in the store advertising this. I was on hold with corporate for more than 30 minutes before I got to speak to someone and they provided not resolution to the problem. The district manger was supposed to call me back and to date I have heard nothing.
Check your receipts whenever you shop here as they will over charge you for items and they don't care.
I live in a small residantial community we were excited to learn we were getting a family dollar, this store is the worst store I have ever been in it is nasty floors always filled with paper and products laying on the floor. the outside is also a trash pit no one working there takes things serious . the manager is rude to say the least she should never be in management, I hope this store is set for closing as I will never step food in the store again and I have lived in this area for fourty years.The manager always rude says she does not have time to discuse new hire as she is always working alone a person I know went in the eight times and the manager blow her off who does that. stock is always pilled up on floor waiting for someone to put the product on the shelves. why does someone not fix this problem.
The outside lacks much needed care trash and boxes everywere. HELP THIS STORE MUST GET CLEANED UP< WE DO NOT WANT IT HERE I would rate it as a minus 10 worst store I have ever been in. firstname.lastname@example.org
I went into my local store and when it came time to check out I put in my phone number for my digital coupons and the screen went blank after I entered my number.
I asked the cashier about it and she said it was the computer and nothing she could or would do about it. I wrote to you about this and have had no answer. The people in this store are very rude, always on their cell phones and do not care about the customers or the store. I can say this because I worked for your company and know this is not the way to run a store.
This is the info for the transaction, store#02640
04-04-2019 19:01:02 02640 02 6404682 9834
I had $6.50 in coupons that should have been redeemed and were not.
Thank You, Tammy Morgan
Your store at 6827 blue ridge was closed and has been closing before it's time to close several times I arrived at 9:49 and the door was locked I knocked on the door to employees were in and I said why is the door locked he said because we're close I said you close at 10 and she walked away from the door I knocked again and said it is not 10 so the manager came to the door and said it don't matter is 10 I closed it and buy
My father went to buy cat food and it was supposed to be $6.50 a pack he even mentioned this to the cashier. Well he didn't see that it rang up over $9. Then some guy named Darnell it Darrell comes from the back pretty much giving my 75 y/o father that next time he comes back it will be $9. Then wants to stand there and argue with me and his cashier saying he shouldn't have changed it for him. Then when we leave the store he Darnell or Darrell comes out still running his mouth to my father while he is trying to put his great granddaughter in the car. I don't appreciate it nor will my father go back to another Family Dollar. This is truly sad a man who has worked all his life has to be degraded by a worker that's probably half his age. Attached is the receipts and the didn't even get his phone number right after I gave it to them 3 times. It's suppose to 330-958-0729
I am sick of the rude lound mouth cashier at Bentleyville store, she grabbed a bag off my arm that had my work shoes in it and yell NO BGS IN STORE, I was walking home from work needed to, this is 2nd time she embarrassed me and hurt my arm, and I'm not the only one,she threw my bag on a register that wasn't opened and yelled through the store get out never come back in front of other customers I work hard all I wanted was toilet paper not to have my arm ripped off and embarrassed, I did have choice words back, but she has done this b4. I don't need abused when I walk in to a store.People now call family Dollar FILTHY DOLLAR, and I will post this on Facebook, might even get a attorney
I don't know where to start The family dollar located at 602 Spring Street Sparta Ga 31087 store number 1936 is the worst. The managers need some customer service training and employee interaction training. The way the boss speaks to employees and customers is degrading, disgusting, and down right disrespectful. I witnessed the boss yelling at the staff and making that employee cry in front of customers. Where is the professionalism and common decency. The boss named Theresa doesn't know how to talk to her employees, her attitude towards them is despecable. Please give her some customer and employee training.
Tried to exchange an itime without receipt. The manager Coleen refused with out a receipt when knowing i bought item the day before. This is the Brandon fl location on hwy 60. I pulled exchange rules which she said she new which was incorrect. Will never go to this store again.
I was in the store on Jefferson and high in buffalo NY here is this store manager who has the nasty attitude ot only towards the customers but to staff as well I've had her personally argue me down about the red clearance sale now if I'm not mistaking we are to get an additional 25% off the red sticker price well she tells me that that's not what that means n I don't know what I'm talking about basically I guess she thinks I can't read n wen I said she got very nasty with me it was ridiculously unprofessional and then one day I was in the store where she was following an employee yelling and screaming at her I don't know how she thought she was going to be able to come to a mostly African American area and talk to our people any kind of way I've heard her speak to many people in a nasty way several times of me being in the store it's great to have a store here however the correct staffing is greatly appreciated
I'm having a hard trouble logging in in fact it happens a lot you're trying to say that this is in my email door they don't recognize it and it's been the same ever since I got the app Family Dollar installed in my phone and I don't understand it's really irritating could you please help sincerely Patricia Trujillo
The family dollar store in Ecorse, Michigan 48229 on west Jefferson. This store is nasty. It is horrible in there I wish there was a way that I could send you a video of the inside of this store. It need to be shut down for a deep cleaning. I am going to also contact the health department in Michigan. I love family dollar, my daughters call me the Queen of family dollar, because I do a lots of shopping there. But this store I will not step foot by in there. This store give family dollar a bad name The video is on Facebook but I don’t know how to share or send it
I am not one to complain about to many things, but everybody I talk to feels the same but no one does anything about it. Our Family dollar in Kearny Arizona 85137 is the dirtiest most cluttered store i have ever been in. You pull up outside and there are weeds, garbage everywhere, cigarette butts, and cardboard boxes everywhere. When people from out of town turn in to Kearny this is the first thing they see,which leaves a very sour impression of our little town. All the garbage that is always in front or on the side and back blow across the highway and again , that is the first thing you see when you enter town. Then you go inside, cluttered isles, stuff always on the floor , you wait five minutes for the clerk to finish smoking there cigarettes outside. Our little town needs help as it is with attracting tourism and people to do business here, and this is not the way they should see the first store in view as they enter. Thanks, Jim
The store at 8083 madison ave indpls in 46227 is the filthiest store I have ever seen. As soon as you walk in the door there is a pile 7 ft by 3 ft tall of random stuff. It looks like a bomb went off in the store. This is not an exaggeration either. 1 star is overrated.
There was one male employee at was very rude and disrespectful.all I said was this store can be better organize ..they was boxes and stuff everywhere.. it was horrible in there..it wasn't neat at all..then the worker threatened to pull my hair off my head...and I asked all the employees that was working there at 18:12 pm on today's date 4-1-2019. They was like they don't know him so everybody was very rude so I called the police but they didn't show up I waited 20 minutes I had to take my babies home out this weather
Everytime I go shopping in Family Dollars it's always a problem with there prices in the store and that make not to come in there to shop anymore. They had sign on clearance rack with additional 25% off on the orange sticker like $ 1.00 will be ,.75cent and so own.I ask the manager she has a nasty attitude.I spend my money just like everyone else. I will not be going back.All your Family Dollars employee attitude is awful
I live within eye sight of the sellersburg store so I shop there often.Some time's its late in the evening before I make it there.Recently when I've gotten there such as tonight I got there at 9:37 and the doors were locked and the cashiers standing by register but won't look my way.this is the 3rd time in about a month this has happened.theres a middle aged women short black hair always working and she should not be running register or be in contact with customers.extreamly rude.The last time I came here was 9:50 pm she was outside smoking and informed me they were closed when I told her there was 10 min left she snapped well we are fixing to count the drawer so you only have a minute or 2.The guy outside with her looked at me and said ma'am if you want to go ahead and go in I'll check you out.he is always working when I go in as well and always very kind and helpful...I was once a manager for a fast food restaurant I know when it's late and your tired you just want the day to end.Unfortunatly when you work in the public there are certain things that go along with the job and that's those last minute shoppers.I normally don't make complaints but I spend a lot of money here weekly and hate the feeling of being a dreaded customer because your wanting to go home.the sign on the door states they close at 10pm so that's what they need to abide by.nit leave all lights on and appear to be open and go to open the door and it's locked....bad business.thank you for your time Romelle Odle
Blamed me for shoplifting and then blamed me for having a gun.
On mar 30th I go into the store to buy some snacks, I go to check out and kneel down to tie my shoe, when Karen”if that’s really her name” walks up to me and rudely tells me to stand up and empty my pockets I start emptying my pockets and she tells me do I have a gun, after I prove to her I didn’t steal anything, I ask for the corporate number to file a complaint, the lady rudely tells me to google the number.
I been shopping at family dollar for years, I have never been humiliated like I was on March 30, rude Karen never bothered to apologize for being wrong.
This cashier has issues, it took everything I had, not to snap on her, This happen at approximately 10:38Am”give or take 10mins”
Was shopping with friend on March 28, 2019 and as we were browsing through the store we heard loud shouting, it seems a male employee was berating an older lady behind the counter. He was in back of store and she was behind counter trying to get his attention. He kept yelling at her as he moved to the front. I do not know who was cashier and who was manager on duty but, being older person myself i was appalled at the respect this man was showing towards the older lady. My friend informed me that he had acted the same way couple times before even cursing in the middle of store and trying to involve customers into his verbal assault of the same older lady. If he treats a coworker like this how would he treat an older customer? I left immediately and will never return to this store or any Family Dollar, as it appears they let this behavior go on in their stores. This happened in the Rucvkersville Va store.
Family dollar in colonial beach va
Here is the corporate number
1 800 don’t give a crap!
That’s is their take on their customers!! I won’t give another dime to this store until they replace that rude manager!!!
On 20 March 2019, I went into family dollar store on Southwest Avenue in Saint Louis, Missouri, just to purchase a small bottle of chilled water for the walk back home after picking up a couple of Rx's from around the corner. The management told me to leave my bag on the counter. I told her not because I DID NOT want it stolen. Not only did the bag have my Rx's in it, it also contained my wallet, some cash AND my bank card. First of all it you CANNOT FORCE someone to leave personal items out like that for anyone to walk off with. Had the Rx's been stolen the store, it's personnel and the company would have been liable to the Drug Enforcement Agency for prosecution.
The manager Michelle, made a remark to the effect that I must be having a BAD day. It was said SARCASTICALLY!!!!!! THERE IS ABSOLUTELY NO EXCUSE FOR SARCASTIC REMARKS from employees to customers. Because of Michelle's BAD MANNERS AND SARCASTIC REMARK I WILL NOT BE BACK TO SHOP AT FAMILY DOLLAR ANY TIME SOON. She needs to be DISCIPLINED AND BE DEMOTED UNTIL SUCH TIME AS SHE LEARNS CUSTOMER SERVICE!!!!!! Personally the times I have seen her and chatted a few moments with her, she DOES NOT SEEM to be personable enough for any type of retail management position.
If she were in the position of the customer, she would certainly have been having been throwing a larger hissy fit.
TRY CALL COMPLAINT DEPT OVER 20 TIMES, PUT ON HOLD OVER 5HRS PER CALL. THEY NEVER RETURNED MY CALL
Yes I went into a store on 3/28/2019 an was standing in line as I over hear someone getting yelled at.. so I move up closer in line to see and hear what is going on the cashier was getting yelled at in front of all customers in line and the person yelling at her was the district manager Ricky Brown . He was on the outside of the counter as he was doing this . as he walked away the cashier breaks down crying not understanding what was going on fully.. that was very unprofessional to do that in front of the whole store and customers.. store was at mabank on 3rd street .. Was very un called for .. I know that something like that should have been done in the back room or in the office not in front of people like that ..
I bought a cell phone from one of your stores on 3/10/19. Went to charge it 3/16/19 it would not charge. I called the store and they said to return it in the box. Told them I did not have the box but I have the reciept and every thing else. They refused to help. I told them who keeps a box for a week. I am so disgusted.
I went to family dollar in Warren Rhode island in Friday March 22nd and bought a Magnavox antenna for my tv. The cashier William proceeded to cash out the next person in line and never have me my receipt. I tried returning the antenna because it didn't work in my house and because I had no receipt there was nothing he could do, not even store credit. It was his fault I had no receipt now I'm stuck with a useless antenna and am no longer shopping there. And I will inform others of t the incident
Went on 26 this month to rosebud plaza in Clarksburg WV the store charge me twice an refuses to pay me I payed in cash then 5.28 debit card an then the lady just rang it up as debit so she could keep the 15 dollars they have rob me an wont pay me so please call me 304 629 3288
i was at the Laingsburg Michigan family dollar a short while ago. and had a great deal of difficulty again with your app for the smart coupons. I was told by staff that another shopper this evening had a problem too. I did however remain diligent and got on the app. I am very disturbed that the app did NOT offer the 180 sheet box of bounce that the sign beside it for smart coupon displayed. I needed the bounce and I would think with the discrepancy staff should have offered me the item even though the online app did not show it. The clerk could have done some kind of override. I do have my receipt.and I was charged 8.50 but with the advertised offer It should have been 4 dollars and something..its on that little sign.8.50 then a markdown to to like 6.50, and finally 4.50. Sounds like a misprint or something. Any way you look at it. I should not have been charged 8.50. I am in your store several times a week. i enjoy your staff there and the nice clean store. They are always working in there Just FYI. I hope you will take whatever action necessary to fix your app and make it more user friendly and also refund me per your advertisement. Just a few dollars but right is right and you know I'll end up spending it there. anyways... Thank you! Have a great night!! I was there just before 8:30 P.M..
I have a complaint about the Family Dollar store on West Third St. Dayton, Ohio. First of all the store is always dirty and cluttered. I was in line and a customer was in the isle and informed the cashier that there was a large roach on the floor in the second isle. The cashier told him not to be starting anything. He said know I'm serious, she was on her phone while ringing me up and not pleasant at all. She didn't welcome me to the store or say thank you. I just felt the people who work on this side of town doesn't care about their job, or the people who helps them maintain their jobs. The company doesn't care, because they keep sending these rude, unprofessional people to the store we patronize. I used to come in this store all of the time, but not so much any more. I would like a clean store, and nice pleasant cashiers where I spend my money. I hope corporate office will take a look at this job and get this store together, and not just care about getting the money.
sign was up for pepsi 4/$5 manager would not allow sale because she said it was over
store is a mess with stock on boat carts and I had to get my downy sheets out of a box that I had to open myself
I hate this store!
need new management that want to work!
937-615-6234 is my phone number
The family dollar is on my way to work every morning it’s easy to pull off and get back in traffic but the store is never open on time employees and deliver people waiting to get in I get there about five minutes before 8 the person to open the door arrives 10-15 minutes later your employee either walks or rides a bus or dropped stands in the cold waiting I always buy my snacks and lunch stuff but for the last two weeks can not get in to do that I thought since I came threre everyday that I was a incovience to the person setting up but I most of the time pay with debit card so I don’t have to wait to set the register up the store is located on maccorkle ave south Charleston WV sorry for complaining but I can’t be late for work and you loose money for that day
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