CVS Complaints Continued... (Page 6)408+ reviews added so far. Upset? Call CVS corporate: 401-765-1500
There is only one person at the Country Club CVS Pharmacy to complain about but she makes things so difficult for workers and customers something needs to be done to remove her from this Store, in my opinion any other as well. (the other staff is incredible) She is Rude, hateful and obnoxious to Customers as well as contacting a Doctor, (and or her office staff) for a resolution to a problem. I have talked to her "or tried to" she rolls her eyes at you, doesn't understand, and thinks she's always in the right. She royally screwed up on my Medications and refills so badly it had to be changed to four different numbers. She's hateful to the other staff and one of the most lazy people (too good to help) that I've ever seen.
My Doctors office said they hoped they never had to deal with her again, she was that bad when she called them, which she was not asked to do. I could call the Doctor myself and told her so. She won't listen as her feeling is she knows it all. Her communication is horrid. I'm sure she's intellegent but should not be doing what she does unless she can consider other people, and the responsibility of her job Her name is Tuyet. I truly hope I never have to see this rude woman again, if it comes to it I'll change Pharmacies to see I don't need to deal with her terrible, lazy attitude. Please help her co-workers, and Customers by removing her from this Store.
On 03-04-13, I submitted four prescriptions to be filled at CVS Pharmacy in Missouri City, TX. I returned and picked up my prescriptions, which were for asthma. When I checked my prescriptions I found four prescriptions, three with labels one without. I went back to the pharmacy and found it was closed. I attempted to try to have the prescription refilled at a 24 hours CVS pharmacy, willing to give them the unmarked bottled for a marked bottle. I was told they could not help me. I coughed all night long. This is totally unacceptable.
I was given the incorrect pain medication by CVS Pharmacy, and was not aware of it until I had taken the pills for 2 months. It was during a follow-up visit with my physician that I mentioned the medication change and was told there had not been a change in my prescription. I checked with the pharmaceutical staff at CVS and found out the original script my doctor had written definitely was not the pills I had been taking. This wasn't the first time something like this has happen, but previously I caught the error before taking the drug and returned the prescription. This incident has really upset me!
The CVS in Round Rock at Old Settlers. They kept telling me that my prescription would be done at a certain time, but when I came to pick it up they kept me waiting three times for the same medication. What was going to take 30 minutes ended up being 1 hour and 45 minutes.
After disastrous results health wise from being given generic instead of brand name medication, as had been given for over 2 years, I spoke with a night pharmacist about it. She told me that they had the option to give generic if doctor did not specify, unless consumer requested differently.
I asked her how I would know this, and where would I find this written, but she changed the subject and never answered. I told her about the negative results, saying that I wanted the brand as I had been receiving. I also requested a copy of the prescription that my doctor had written.
It showed where the doctor HAD written Synthroid. The pharmacist became rude, telling me that I would have to pay cash as my insurance had already been charged for the generic. Again citing the negative effects of the generic, I told her I would pay for it.
After that, she told me that she would put a note into my record to let others know to dispense only specific brand. I received a call to pick up a refill today. I picked it up, did not check because of being told a note had been put in. 19 miles and 25 minutes later (times 3), I discovered that I had again been provided with generic. I went back, had to again explain the need for brand and not generic, undergo interrogation as if I was trying to obtain something illegally, then was reluctantly provided the correct medication.
All of this took place in front of other customers. Talk about HIPPA violations! As of today I will be having all future prescriptions filled at a different pharmacy. I might have felt differently if I had been provided an apology, or at least a sympathetic word instead of such rudeness.
When calling pharmacy at chatsworth avenue cvs in larchmont I could not get my presciption filled because the hold time was more than 10 minutes. My dr tried to call with pre aprroval for a script and the wait time made it impossible to talk to anyone. So I have waited two days for a script that I need. I just had a total hip replacement and m in terrible pain because of bad customer service and people not doing their jobs in a timely manner. This cvs pharmasist is not capable and needs to be replaced. I will not go to this cvs because of her anymore. Please give this cvs a look and see if you can do something. She is unprofessional and spaced out. I have seen crazy situations at this pharmacy in past and realize that you at cvs needs to be aware. Thank you. Please contact me with questions
During my employment with CVS, I noticed that my check stubs indicated sick pay had been used.
Since I do not take off from work, I was rather puzzled.
I spoke to other employees, who stated that the Manager (Sam Cortis) had used their sick pay as well as his own,
even though they had not called off from work.
I asked why the Manager did this, and I was informed that he used the sick pay to prevent going over his budget hours.
Some of the employees were aware of what was going on, but were afraid of getting terminated if they were to report it. (myself included)
This is very unethical, and do not understand how a big corporation would continue to employ an individual that does this!
I went into your CVS this morning located at 2 center plaza, Boston ma. I went there to have my son's prescription filled for Amphetamine-Dextroamphetamine Britanny advised me she didn't have the medicine in stock. I explained to her that it would be ok if I picked it up towards the end of the week. She advised me she wouldn't have it later in the week either. I told her that I needed to get it filled because it is due to expire tomorrow and asked if she could see if any other CVS in the area had the medicine. She handed the prescription back to me and suggested that I go through the yellow pages and call the different CVS stores to see if they had the medicine.
I must admit I was slightly taken back by this comment the last time I check I worked in customer relations but not for CVS. What has gone wrong with us a society when everyone acts as though you are bothering them when asking them to do their job .I have been a faithful customer of CVS for several years. I have always taken all of my family prescriptions to CVS but if this is direction your customer service is heading in I will be happy to transfer my business to Walgreens.
Thank you for your attention to this matter.
Wife dropped off prescription at 5:30 central time. I come in at 7 to pick up. Tech takes my info then tells me he is checking on it. 25 minutes go by. I walk back up to the counter from sitting and waiting and he ask for my info again. Then tells me after I ask that prescription had never been filled. It has now been over an hour with no results. Still waiting. Others customers are complaining. This is bad business.
Hello, I just visited the CVS/pharmacy at 874 Harrison Avenue, Boston, MA. I visit this store a least 3-4 time weekly. Once you enter the store there is a smell of mold/mildew, at first I thought it was because it had rained. Butt the smell has become unbearable to the fact that today I had to leave. I coughed until I had to vomit and I am still coughing while sending you this note. I had to have some else make my purchase because the smell is so bad. Prior to leaving I aksed the store manager what is the smell and he saild they do not know where the smell is coming from. I am know expert of smell, but I think it is coming from the rugs, when they are/were wet. I would greatly appreciate if you look into this matter. I love shopping at your store and would like to continue to be a customer, but can not be a value customer if this issues is not resovled.
My complaint is against CVS Pharmacy #6614 Havre de Grace, Maryland. Went to get my Persciption fill the day i was released from the Hospital after surgery. My presciption was for 30 pills to be taken 1-2 tab. every 4 to 6 hours for pain. At the time of pick up I thought the the bottle looked light. But proceded home not feeling well. After a couple of days it just bothered me and decided to count the pills. According to the inventory i took i was missing 13 pills. Ok, maybe they didn't have enough in stock to fill my entire script.
I was filling better so i didn't think it was a big deal. But the more I thought about it i got curious. I stop into the pharmacy to inquire about why there was a shortage of pills. I spoke to the pharmacist, she checked her records and told me i recieved 30 pills. I immediately said, NO WAY! But want else can the say. I think there is a dishonest tech or pharmacist working in that Pharmacy. Someone needs to conduct and audit of their controls. I' m sure there have been others.
I went threw drive thru today and I had to wait at the window for 10-15,minutes before I was even acknowledged.
I shop at cvs a lot and I have been a cvs pharmacy customer for many many years and have never had such bad service. I am very very dissatisfied with how long I had to wait to even be acknowledged at the window. Horrible.
I have gone to CVS's in many cities I've lived in for many years to fill my Rx's. I have never encountered such a RUDE person as Stephanie at your Mattis St location in Champaign IL. I know her boss, Amy, and she would want to know as well how rude she treated me! At this point, I don't want to deal with her again so I am thinking about leaving CVS. You would lose a 10 yr customer because of this woman!!! She needs some serious training in customer service!!!! Carol Stuff 317.879.5862 I'm open to talking about Stephanie more to provide details.
Hi my complaint is about our local CVS pharmacy here in Spring Valley New York, Rockland County. I have several medications which need refills and one being a high blood pressure medication. Alot of the time they have automatic refills and I get a call from someone at the pharmacy asking me to pick up the medication, but when I get there they tell me there is nothing on file. Other times I am asked thru an automated service to refill the presciptions and when I do I get a confirmation call the next day and when I go still no record of any medication.
I have also brought in scripts from the doctor dropped it off and being told to come back in an hr, a pharmacist then tells me are you sure you have something to pick up there is nothing on file. I then tell them how is nothing on file when I brought it in myself andhanded it to one of you guys. I think this incompetence can lead to someone getting really sick especially if I come to get my blood pressure meds and my blood pressure goes through the roof because I'm dealing with stupid people. This weekend I got an automated message that my prescription was ready for pick up.
So I go through the drive thru and some girl asks for my info so I give her my DOB. She then asks me about my son named Raymond also. Ok? I gave my DOB not his why ask me about him? Then she tells me what they all tell me. "there is nothing on file" I ask how is that possible if I got an automated message for the last 2 days telling me to come get my meds. I get ready to drive off and tell this girl that this is ridiculous and it's not the firt time that this happens. She gets real nasty and tells me "it's not my fault, I wasn't the one who called you" So then I tell her I'm a customer and I happen to be upset and she doesn't have to get stupid with me.
She then tells me " I ain't getting stupid with you, you are getting stupid with yourself" I think someone needs to check in on this CVS pharmacy because it's not being run right. We have to deal with long lines inside and at the drive thru. And then have to deal with people who want to have attitudes. the address there is CVS Pharmacy 274 Old Nyack Turnpike Spring Valley, NY 10977 (845) 371-4671.
To whom this letter concerns: I have been a loyal CVS costumer for a little over a year. I have always had excellent service especially by the folks working in the pharmacy until today, January 24th, 2013. Around 1230 i went to go pick up two prescriptions, amitriptyline and hydrocodone w/ acetamenophine. Anytime I have been prescribed a strong narcotic medication i do have the habit of counting them when I get back home. Today when I counted them there were just 35 tablets when the prescription called for 40. I thought i had to have counted them wrong until on the second count I again counted only 35. I thought there had to be some kind of mistake or perhaps the bottle wasn't closed so I went down to my car and even looked around the outside of my car just to make sure if somehow I had possibley dropped some if the bottle was open. The 5 pills were not there nor were they in the CVS bag i brought the prescriptions from my car into my apartment. I did count them for a third time and again, counted only 35 tablets. When I called to tell the pharmacist this she said sorry we can't do anything since they were double counted. This really shocked me seeing as it is a felony to steal any kind of prescrition medication. I am not so upset at the fact I will be unable to take the 2 days of prescription as I am upset that someone there is stealing medication. There was one new male I saw behind the counter whom I had not seen there before. How am I ever to trust the people in this pharmacy again? Am I supposed to have them count all of my medication in front of me from now on? As a paying and honest person and customer I had assumed I would be taken more seriously and that my complaint would at least be investigated somehow by looking at the servalence cameras or checking their prescription bottles with the number of tablets not in the bottle. I feel extremely upset and betrayed by this pharmacy (92nd and Greenfield, West Allis, WI). I would really like to hear back from someone who can rectify this issue. I even called my Doctor's office to verify the number of tablets Dr. Wong, Walter K.T. had prescribed for me. My number is #262-442-1843 and birthdate is 12 August 1981. Please respond at your earliest convenience, the sooner the better. If this happened to me I am sure that I am not the only one who is having their medication stolen. Whomever double counted the medication is either a REALLY bad counter or is stealing the medication. Thank you.
My prescription were do in about a week, so I called ahead to have them refilled. the auto teller informed me that one had no more refills and to contact my doctor and that is what I did. My doctor is a sleep specialist and only comes in every two weeks ,but I called when he was in. so he got the script ready to be faxed when cvs called. so I caaled the auto teller for a week solid to make sure my script was ready... it was still not ready. so on the fith day I called doctors office and they assured me that cvs had not called, then I called cvs in Danville Ky. and asked to speak to the pharmacy and I told the story to the pharmasist on duty. He blamed it on the doctors office and I told him what they had just told me mimutes before I called he became very hostil and very rude, he would not admit to fault or opligize for his rudeness, I even asked for the manager and he said he was the manager, he would not give me anumber to call and report him to, he would just keep rambling about how he works ten hours a day and that he was not going to be held accountable for what the auto teller told me. the only reason I go to cvs is because my insurance says I have to. we are now trying to get our hr manager at work to fix it where we can go some place else. Im not the only one who does not like CVS in Danville Ky. David Luzt is the jerk i had to deal with. you really need to do something with this guy he has no buisness dealing with the public!!!
I have never chose to take Methadone but, my Doctor has chosen it for me.. I have been to your Seffner location three times and ask them if they would please order them for me. I never get a straight answer from anyone except ,were just out. I understand that this is a controlled substance but really. Your company is in the prescription business not the ,I think you are a drug abuser business. This has gotten way out of hand for people that need them. I will keep addressing this until i get an answer that makes good since.
The last 2 times I have called in the day before for refills go to pick up after time entered and are still not ready. I thought the idea of calling ahead was you wouldnt have to wait. I could see if I go before time entered but go after the fact. If it happened once I could handle it but twice in a roll is to much.
On Monday October 28, 2012 I called the CVS pharmacy located at 2100 Dublin-Granville Rd. Columbus Ohio 43229. I called at approximately 8:05a.m. and when the young lady asked me what time I would be to pick up my prescription I told her 8:00p.m. That night I went to CVS to pick up the prescription a little after 9:00p.m. There was one lady in front of me who was very upset that her medicine was not yet avavilable. While the person who was waiting on her tried to correct the situation, no one else came to the counter to wait on the other customers. When it was finally my turn, 15 minutes later, I was told that my prescription was not ready. I told her that it was unacceptable that my medicine was not ready and I had phoned in the prescription at 8:00a.m. and told them that I would be there at 8:00p.m. And at that point I was later then I told them that I would arrive. There is no excuse that one prescription cannot be filled in 13 and 1/2 hours when there are like 5-6 people working there. I would also like to complain that there has been several times that I have walked up to that particular counter and have not be acknowledge for several minutes!! There has been times when I have went in there and there is a LONG line all the way down an aisle and no one will come and assist the customers to get them in and out and give them a pleasant experience. The only reason I continue to use this pharmacy is because it is open 24 hours a day. This situation should be addressed promptly s0 that others will not have the poor customer service that I have unfortunately experienced!!!
On 12/13/12, 1100 hrs, I droppped my prescription for MS 15mg off at the CVS Pharmacy, Store 7287 located on the corner of Park and Jupiture in the City of Plano, Texas. It is now 1100 hrs, 12/18/12 and still have yet to receive my medication, nor have the store attempted to followup with me as to why the medication have not arrived in their pharmacy. There must be a set procedure in assisting a customer in getting his or her medication in a timely manner. I am in severe pain but no empathy has been shown by CVS. Before I make this matter public I want this matter handle. I have served my country well (20+ years military and 20 years Deputy Sheriff ), I am willing to take this matter to the media. You truly need to enter the store as a secret shopper and monitor the store operations. I will give this complaint 48 hrs before I contact the local media. I know it's all about money but you should feel my pain.
Hi there! My name is Laura Tidwell. I am writing you to let you know, that the 24 hour CVS in Columbus Georgia, is disorganized, disrespectful, and trained improperly. After Express Scripts stopped working with Walgreens, I was required to move to CVS, it was my only other option. From Day one I have had repeatedly had extremely poor service, and I am fed up. I have gone up to the pharmacy, called the pharmacy, and talked to two pharmacists. I gget this recorded message routinely double filling my orders,when I went up there, they took it off automatic refill, but I was not asked if I wanted to be on it in the first place...I have only spoken with one respectful pharmacist since I have been there, and she is a floater. I have had enough! Your phaarmacy should be shut down. Your staff are horrible. Also, your teenagers running the pharmacy run around like a chicken with their heads cut off, because of the pharmacy's poor organization. I am so disgusted with this pharmacy, it makes my blood pressure go up. I have absolutely had enough! I mean, enough! I don't know how you stay in business!
On Monday, Jan. 7th. I stopped at CVS Pharmacy in Salisbury, NC at the corner of Avalon & Ennes St. to use the restrooms. I thought this would be a clean place as opposed to a Convenience Store restroom. Boy was I ever wrong.
The area to the restrooms was filthy, toilet paper was out and all over the room, mirror and sink was filthy, given, the commode was overrunning, even if fixed, the whole room was sickening and disgusting. Human waste was running on the floor. The health dept. would shut your store down.
I asked a female pharmacy attendant if I could use the Ladies, she said yes but stated it was not much better. I did, but paper was out, floors, mirror, sinks, and everything about both restrooms were horrible.
It was not just a commode, both restrooms were completely filthy. I could imagine Pharmacy employees using them, and then handling medicines and greeting customers.
I asked for and told the manager. He said he was unaware of the filthy bathrooms. I told him it was unacceptable and should be checked and cleaned several times a day. He acted like I should mind my own business. My visit to your store was suppose to be a quick in and out, prior to my trip but it left me with a negative impression with CVS.
In this economy you should do better. I have already mentioned this to several people. You need to visit your stores and see for yourself. Surely you can do better!
hello my name is Zack, i have been a customer of the CVS pharmacy store on the corner of 1115 spring hill drive and mariner or store 3746.Through out the years i have seen and been through many different problems with this CVS but the Techs are always polite and try very hard to help you no matter what.Today however i came into the pharmacy around 630pm and the line was so huge i thought i was in walmart for a second.... it took me almost 45 minets to get to the register and noticed there was only 3 techs working when i got there i found out my script was not done because they fell behind.It was painfully clear that they were short staffed again and overworked i talked to one of the tech and found out 3 techs quit and that the new we-care system is the reason there falling behind i don't know what the system did but i don't like it..... every tech looked like a zombie and stressed not knowing where to go I talked to one of the techs that was working at drive-thru all day and the line was around the building to the point that you couldn't find a parking spot and to make t worse a fight almost broke out at drive threw between 2 customers......In my 10 years that i have been here i have never seen so many customers. If nothing is done about this i am afraid ill have to take my scripts to walgreens or walmart.
I've been going to the same CVS Pharmacy at 404 N. Logan Blvd, BURNHAM, PA for the last 5 years since I moved here. They have some really nice people that work there and they got some real assholes. Today I went to pick up my prescription that my doctor called in and they only gave me one of the four. I asked where the other three was and they said that my insurance wouldn't pay for one and the other two wasn't called in. So I called the doctors office and they said they called them all in. I went around to the drive thru again and told the lady at the window that the doctor's office did call them in. The PHARMACIST came over and told me that he wouldn't fill them because he had a couple doctors call him about my scripts. I explained that my one doctor I went to that I don't see anymore . I tried to get my family doctor to prescribe my medicine for me until my new insurance would go inafect for my new doctor and they don't do that. So I went to my doctors appointment and paid $55 to be seen. He told my doctor office that and told them every medication I got and when it was filled for the last three months, which I don't care about, but he made it seem like a drug addict and i'm not. I have cronick arthritis, a crooked spine and two huranated disk in my low back and one in my neck. I also had my right shoulder operated on March 22th and I got done with physical therapy April 25th. I also have problems with my left shoulder and I have problems with my feet ( bone spurs ). I always got my prescription at that pharmacy and with my insurance other wise I couldn't afford it. I am changing pharmacies and hopefully my doctor will understand. I feel like I should go to my lawyer and see what could be done because he is making it that every time I go to a doctor he tells them this so I can't get my medicine. I think he should be fired or get suspended , that's not likely to happen.
Favortism in the workplace is very obvious! No handbooks given to me after I got promoted to clerk from cashier. Do as I do, is what I was told. No lessons on using there dex to do (1): ad reorders, (2): preboh, (3): cycle counts, price verifying, etc... Setting up the ad by myself. Also still having to ring customers when cashiers call for clerks to ring! No recognition when your day is over of what youv'e done.
And to top it off I am still answering calls to cosmetics when customers call on the phone, sometimes there are 2 -3 people on the phone at the same time. But you don'tÂ even get a soft whisper hint of Thank you for helping and working hard. Very uncomfortable atmosphere. Only thing you here is: you not finish? What were you doing this whole time? Hmmmm.... I speak for many that do not speak. I speak for many that can't afford to quit.
Especially when jobs are tight. So we just accept. But it is not acceptable. I have never made a costly mistake. I have never called in sick. I always came to work with a smile on my face even though I wasn't feeling right. I came to work and customers made me feel happy and they are so greatful when you assist them on small things like sharing a store coupon. Anyways, THANK YOU for reading my side and many silent sides of the story. I already feel better. :-)
I am writing to file a complaint against pharmacist Anna, one of the pharmacists at CVS corner of Federal Highway and George Bush, Delray Beach Fl 33483. Eventhoufh my insurance goes through and approves my valid prescription, she states that its her "personal" choice not to fill it until 2 days prior to last refil. She refused to refil my sleeping medication and I might have to fly to Brazil at any minute due to the loss of my father. I spoke with an attorney and by law, a pharmacist can not refuse to fill a prescription.
If you have a valid prescription, they can not refuse to fill it. Even sooner then the insurance would cover you could get it, you would just have to pay the full amount if was too soon for insurance to cover a refill. The pharmasist can not dictate whether or not you need or can be allowed to have that medication. The only reason they can flat out refuse to fill a prescription is if it was forged. Please take the appropriate action to stop her from controling my life and other clients lives. I am going to peruse this issue in court against her since she states its her personal decision. CVS is a business, there's no personal decisions.
Oct. 9, 2012, we picked up a prescribtion that was suppose to be for Oxycodone 10 mg. prn for pain. When I went to take it at HS I noticed it was not the shape or color of the previous same bottle of pills. However the label on the bottle was the same as the previous bottle of the same meds. It was marked pink round pill, the pills inside were white. The numbers were different also. I did not take any of the pills that night even tho I was in pain. We took them back to the Hershey, Pa. pharmacy in the am. It appears it was oxycodone, however the dosage was wrong. This could have been a very, very serious mistake. We have been very upset recently with the service we are getting at CVS! Sloppy work! I frequently get calls that my meds are ready from rapid refill, only to get there and find out they are not yet filled. We are considering changing pharmacies. You will lose a customer of 30 plus years.
My family historically have used the CVS brand (store) for quite a few years. And we have always received courtesy and prompt service. At least until today. At approximately 1:00 pm today I returned to the CVS Pharmacy (located at 736 Hwy 78 West, Villa Rica, GA) to pickup my prescription. The lady at the counter asked for my name. Area competing pharmacies cognizant to their customers sensitivities. As a service courtesy. Do not require their customers to verbalize their âyearâ date of birth.
At this point a lady (I perceive as being the pharmacist) asked me for the spelling of my last name. If the (counter) lady didn't understand the enunciation of my name. The onus was upon her to request the correct spelling. I was so offended by the pharmacistâs curt remark.. That I requested the return of my 3 prescriptions., and eventually had them filled at another pharmacy. Ms. Gransberry, thank you for your consideration and interest in this unfortunate incident.
I was at CVS Pharmacy in Reidsville, NC store # 361-0572 phone # 336-342-4741. My Reg # TRN #7574 CSHR # 1017087 STR # 4381 . It took me about 5 min. waiting to drop off my prescription and I was told it would be 15 or 20 min before it would be ready. So I sit there and RPH: Sean Sullivan walked over and put the prescription in the basket on the counter. He did not say who the prescriptions were for and the two ladies standing at the counter never looked to see who they were for. The prescription was finished 6:18 pm and it was not given to me till 6:39pm the young lady that was help feeling the prescription said King is ready. I'm sitting there in pain waiting and when I got up to get my prescriptions one of the ladies had the nerve to what's wrong. I was the only person sitting there waiting on a prescription. This happened on Dec. 12, 2012.
I have had many problems with cvs pharmacy in the past 7 months. One is giving me the wrong script of a controlled substance charging me the price of the right script and only after calling twice and going back twice did they finally admit to their mistake. Second I had to deal with a very nasty woman with major attitude and walking away from me when I was explaining to her my situation. After that incident I kept calling about my script to see if it had arrived and was already days late without one of my meds and they kept telling me for three days that my script hasn't arrived in the mail. Finally after being sick I had to call my doctors office which called FedEx and the scripts were received and signed by the pharmacy three days before.
Obviously after that incident with that one woman cvs has Ben messing with me and my prescriptions. The lady demands I give her id when everyone knows me there and never ids me and I explained that to her, showing I'd was not an issue the issue was I didn't have it with me and had to drive back home in the middle of the night when the guy she was working with knows me very well. She didn't want to hear it walked away and was extremely rude. I understand that you are supposed to be id'd for a controlled substance but after 6 months of only get ideed once, whose fault is that. Now they won't give me my meds when I picked them up a month ago by telling me they are going back to October because for some reason now they do.
Well so that means they effed up again by I guess giving me my script to early last month. I am a very frequent shopper at cvs and have been using that pharmacy forever, I now am going to make sure I open a law suit because this is putting extreme stress on me and I am being singled out and treated wrongly by one persons extreme rudeness. On top of this I am pregnant and I dont need a pharmacy screwing around with my meds. I also have witnesses to the wrong meds being dispensed.
I've lived in Louisiana for six years and realize that I have to pay for my adult daughter' diapers. I've found that the store brand at CVS is very good. The only problem I have is finding them at store 5323,East Texas and Airline Dr. in Bossier City. Now you may say ,go to another store. I do! The store is on Barksdale Blvd. and the only time I'm near that store is when I'm at work and its still several miles in the opposite direction.
Store 5323 is within walking distance of where I live and I pass it on my way home from work. Now I realize everyone is buying them because they are so good ,but most people can't afford to buy a case every week. I know I can't. I also know that shipments come in on Fridays. I just feel that I should get a better answer then " We can only get so many because we're getting audited." I pretty sure you don't audit every week. I also feel that if the other CVS has diapers every time I go 5323 should too.
I would like to know how a small pharmacy like smith drugs, can sell the same percription drug for 130.00 dollars cheaper then you can. I have no insurance or no job , I have a percription for singulair that they never even offered me a generic drug for , but i called around and found that minford ohio pharmacy had the generic drug for 130.00 dollars less then you. How can you get such a markup on the same drug as a little pharmacy that sells it for 130.00 dollars cheaper? Sincerely Arta Brigner
My 15 month old daughter was prescribed amoxicillin by the Union Cross, Kernersville NC pharmacy. She was prescribled 400 mg/5 ML SUSP but instead received Amoxicillin 400 mg/g ML in white power not constitued form. I decided to call my doctor and verify this was correct and was told not to give to her under any circumstances. My husband called the pharmacy and talked to the pharmacist Kaitlyn W Miller and was told that this was their mistake and she did not have time to check every perscription filled by the intern, and in fact this was the second complain on that same intern that day. Dec 7th 2012. I will never use CSV Pharmacy again. I have no idea how much damage this could have caused my daughter but if it happens twice in one day how could I trust them with any perscription. I have contacted the NC Board of Pharmacy Investigations and Inspections as well
A few day ago my wife gave the pharmacy tech at our local CVS Pharmacy two prescriptions for my monthly Class 2 medications. It was a few days before they were authorized to be filled but we both felt it would be safe to give to the pharmacy to be filled on the proper day. We've both done this in the past with this pharmacy and at Rite Aide. When I returned to pick up my meds the pharmacy ADMITS THAT THEY HAVE LOST ONE OF THE "SCRIPTS". It's now been over 24 hours and I don't have my medication yet. Withdrawals are here and at my age (76) it's unsafe besides miserable. My pain level is kept under control by following the doctor's orders and keeping the morphine at a consistant level. My wife and I have been trying to get this resolved all day. At 5:00pm my doctor reluctantally rewrote the missing prescription, however it has caused the doctor to have many questions about trust. The pharmacy made it a matter of it being "my problem" and did not follow through to see that I received a replacement prescription.
The pharmacy failed to follow doctors prescription directions. Prescription stated clearly to fill "DAW", (dispense as written). Pharmacy filled with an alternate drug and then proceeded to lie when questioned about it. Pharmacy stated that the original drug was discontinued, then when confronted they produced the drug that was originally prescribed, but only dispensed 23 pills, insisting the drug was discontinued and that was all they had. I went to Walgreens and they stated that they have the drug and it is NOT discontinued, a fact that was also verified by the doctor writing the prescription. I fail to understand why and on what authorization a pharmacy has the right to disregard a doctor's prescription and then lie about it to a customer. then to add insult to injury charge full price for a partially filled order. I will be had pressed to continue to use CVS for any reason in the future. And please don't confuse me with some one time single purpose user, I have purchased many products from your store's and have never had a problem, however the actions of your pharmacy can not be excused and I find myself very reluctant to return for any reason, there are just to many other pharmacy's in the area to have to put up with this kind of incompetence.
I went into CVS Pharmacy last night and asked pharmacists about getting the flu shot told me with disgust I would have to wait a minute. I said fine 35 minutes later, he asked the other man where the flu shot forms were and then said. I thought she would.have left by.now but she's still.standing there.
this is the second time in a year I have had an employee treat me like this I called the store the first time and complained and go no where after being told they didn't want my kind standing on the.sidewalk in front of the store. The sad part is I shopped at CVS Pharmacy for years got all my meds, children's and grandchild's meds there. That want ever happen again
Not sure if this is because I'm a gay woman and you can tell but i will be digging deeper into it.
On Dec. 24 my father was rushed to Winchester Medical Center very ill, to make long story short after my visit with him I stopped at CVS in Stephens City VA. to pick up a few things to make him comfortable and one thng was a pair of bedroom slippers but when I got to hospital to my surprise and everyone elses including drs. nurses there was only 1 bedroom slipper! Everything was such chaos I did not have time to stop and write a letter to compny or even go by the store to tell them but was cleaning my Dads house found the 1 slipper still in box with dated reciept.I have not been to CVS after this trip where I spent81.04 and will probably never will again.
I was notified twice that my prescription was ready..when I went to pick it up, I stood in line with 6 people ahead of me. I questioned the amount, due to deductible, and was sent to the drop off line with 2 people in front of me. I was told the deductible had been initiated.
I was then, sent back to the original line (5 people this time) just as frustrated as myself, and was told they were behind 2 days..I was notified 3 days ago...My wife and I go through this every time. Her prescription was to be ready yesterday at 2:00.
Today..... still not ready... there is no excuse for people to have to go through this.....nice people, awful service...We are changing Pharmacy's..
From: Georgia hughston 218 Swanson Drive Summerville,SC 29483 I would like to report the conduct of your employees that work in the CVS Pharmacy at 1602 Central Avenue Summerville, SC 29483.. there are 2 ladies that work in the pharmacy dept. named Bonnie, And Donna. every time I go there to try and discuss my medications etc. with them, they are plain out rude and have no manners. I am disabled on Social Security Disability and cannot work. but I do maintain an Associates degree in Criminal Justice and Bachelors degree from the Citadel Military College here in Chas, SC. they seem to discriminate against me for being on Medicaid.
Which they should do there jobs and not judge anyone. they always says on TV commercials your CVS pharmacist is like part of the family. then why cant they talk to me about my medications and help me when I have questions. today I attempted to speak with Donna at the drive thru window and she slammed the glass shut in my face. that's not proper courtesy or manner. please do something with these people. I am notifying the BBB of SC. and file a complaint.
Had an emergency UTI and required medication. Gave the prescription to CVS and she charged us $38. I gave her my Human Walmart Card and she said the computers were down. Later I checked pricing and for the same product elsewhere it was much lower. I will never go to CVS if I have a choice. This was the only 24 hour Pharmacy open. The medication was for nitrofurantoin which is a generic. Is there anything I can do about this overcharge?
My cardiologist upgraded the mg on my medication that I take for my blood pressure. I called to see if it was ready and the pharmacist informed me that it was indeed ready and I owed a copay, but I don't pay a copay because I have 2 insurances for part D. after I brought this to his attention he said I should contact my insurance co about it. when all he had to do was re-bill it to my secondary insurance like the tech did the next day. I also needed my insulin refilled and was told that it was not in my profile when in fact the next day I find that it had to be ordered because there was not enough to fill my prescription. First of all this was not the first time this sort of thing happened between me and this pharmacist and I have been witness to other customers swearing they would go to another pharmacy due to Dr Malla's behavior.
Somehow this pharmacy always says they cannot fill any pain medications even when the prescriptions are from your Doctor. I have been going to this pharmacy for over 30yrs. without a problem until this pharmacist started working at this location. It is imperative that I get my meds. in a timely manner and I am due to have surgery on Feb. 15th, 2015, and will need to fill some kind of pain medication, why should my family have to travel 16 miles to fill my medication when my regular pharmacy is less than .3 tenths of a mile away from my house?
On Thursday, April 3, 2014, I was involved in a very disturbing and unsettling incident at the CVS store at Highway 58 and Hal Drive in Chattanooga, TN. As I was checking out at the register, I had a question about the some of the items that I was purchasing. I was in the process of asking the cashier at the register about the items when another clerk (who was not involved) walked up and interuppted the conversation. I tried to explain my question to him and he began to answer me by making nasty, smart alecky remarks. I had been in the store on another occasion, when he behaved the same way when I asked him a question. This was the 2nd time that I had been subjected to his rude behavior, and I was not going to be treated this way again. I told him that he had a negative attitude and that this was no way to behave when you worked with the public. He continued being rude to me and I then asked to speak with the manager. He said the manager (Jeremy) was he the back and that he would gladly get him. All the while he continued his verbal assault, After about 15 minutes, Jeremy came to the front. I explained how rudely the clerk had spoken to me, and he (Jeremy) began to make excuses for the clerk’s bad behavior. I refused to accept his excuses because there’s no reason to treat anyone as disrespectfully as the clerk had treated me. At this time, Jeremy too, began to speak to me nastily. I wondered why they had both treated me so badly and came to the conclusion that maybe it was because I am Black or that I am elderly or they are related. Whatever their reasoning, I don’t feel that there is ever a reason to treat anyone so disrepectfully because they only ask a question. I shop at this CVS once or twice every week, but I wonder if I should take my business elsewhere because there’s also a Walgreens and a Rite Aid on the same street. It’s all on camera!!!
i live in middletown new jersey 07748 Palmer ave and high way 36…. i have a problem with the store manager..my son works for them and he gets treated bad all the time from other employees .like he made $40 dollars in tips in April 4th 2014 and the manager over there said he was not getting it because it was his store policy..not cvs policy…. my son reads it all the time…but in there employee hand book it does not say anything about tip from customers .my son had a conversation with the costumer he was being polite and he gave him $40 dollars because he was being nice. and Im tired of hearing my son cry over this he may be 21 years old but every one need there parents at some point in there life to guide them threw this.my son has good communicating skills with costumers and they love him there… because he is so polite to them..my son takes a lot… he may works one day a week and he do not care as long as he has a job.god bless him for staying there.i want him to leave but he fights me on this..but what are you going to do about this? they are at age..
She knew I was having to wait while I was in my wheelchair. Praying it wouldn’t start raining. She saw me waiting. She made me sit there while she filled a bunch of other ones. They went on to the shelf. I said something about her rude looking way, to one of the other pharmisist the time I went before. I think she made me sit there in my wheelchair longer because I am used to being treeted real nice when I’m there. She changed the way I feel about going there. I don’t have alot to be happy about! I’m 45 & permanently disabled! I used to be happy when I went to CVS! She changed that!
RPH Brandi M. Duncan on my bottle
On March 25 I made a trip to the CVS pharmacy Hac. Hgts. to order Mag-Tab SR. they placed the order and said to come back the next day. I came back on the 27, so they would have an extra day to receive them in. Now the problem. On the 27th. no Mag-Tabs. They could not find them on the shelf. They asked to see the old bottle so they would know what the bottle looks like. I was never asked for my name to order them by, When I tried to give them my name I was told they don’t need it.
This happens almost every time. This is very bad service. I was told they would reorder if I bring in the bottle again. Not going to happen. Walgreens is just as close, so is Right Aid. I have been going to this CVS store for about 25 years, going back to when it was Savon drug store. This is not expectable service and will not be tolerated. I want you to know why I am changing drug stores. I also plan to have my Proscription drugs transferred. I hope you can fix this problem, I don’t want to move to another store, but will. IF I don’t hear back by the 28th. I will change stores.
In preparing to leave USA for extended Bahama cruise aboard private vessel stopped in at CVS pharmacy on Alton Rd in South Miami beach for refill of test strips to cover cruising time. Imagine my surprise when I went to use those test strips to find they were expired on 12/31/13.
I purchased them in late Februaryomthis means they sat on shelf at pharmacy for just over six weeks afterexpiration date and then were sold to me by a pharmacist I had explicit conversation with about leaving country. I filed a complaint with CVS and then contacted Facebook page of CVS after hearing nothing from them. I did get response and contact asked for me to forward my complaint to FB so it could be forwarded to customer service. It’s now been eleven days and situation still unresolved and all I have gotten is runaround?
My daughter in USA has had several conversations with various CVS employees about this problem on my behalf and still nothing is being done because the guy that is supposed to have already handled this situation left for vacation without doing anything. And sent word back via another staff member that I could use expired strips up to four months after exp date….my machine will not accept an expired code key at all and he is wrong!
I have asked for someone to contact Watermakerair.com for instructions on having replacement product brought to Staniel cay Yacht Club, Staniel Cay, Exuma, Bahama as I feel CVS should step up and ship at cost of CVS Pharmacy! There are no pharmacies or stores here for me to buy testing supplies and I feel since CVS was negligent iin Following proper inventory control policy and having been made aware of problem CVS is still not caring one way or another and it’s MY health that is at risk due to their negligence.
I am a long-time customer at the subject pharmacy. On Mar 14, 2017, i placed a refill order thru your automated system for RX No 333009 (90 tabs of Diovan 320 mg). After I picked up this prescription along with a few others on Mar 20, 2014 and returned home, I found that I had been dispensed only 30 tabs; worse, I had been charged for 90 tabs. I called and spoke to an “Eric”, who said he was the pharmacist. He said he will replace with a 90-day supply, if I brought the 30-day bottle back.
I went back to the store around 10:15 am on Mar 21, 2014. A “Sarah”, who I was told was the pharmacist, attended to me. I explained the problem to her, and gave her the 30-tablet bottle, the cash register receipt and the papers that came with it. I had some other papers with me, not pertaining to the matter at hand. Sarah looked at the papers in my hand, and wanted to see them. I explained to her that those papers didn’t pertain to the issue, and that I had already given her everything she needed. She kept insisting about the other papers.
After a few words, she probably realized that I had indeed given her whatever she needed, which she hadn’t looked at properly previously. I was finally given the right quantity. During all this meaningless altercation, Sarah didn’t have the decency to express any regrets for the inconvenience I had been put through, because of a mistake on CVS’s part. In fact, Eric hadn’t expressed any regrets on the previous day either. Your pharmacists need some basic training on dealing with customers. The attitude that they are doing the customers a favor needs to change fast, as customers have other pharmacies falling over backwards for their business. Everytime I go in, there is a new pharmacist at CVS who treats you as a total stranger. This is another problem customers have to contend with. I would be interested to know how you propose to instill some professionalism in your operation.
I went to CVS a few months ago to get 3 bottles of insulin, and they only gave me two. I had to go back. And on Jan of this year, I was supposed to get 400 One Touch Ultra strips, and today, I ran out, and found out that I only received 200. I called CVS, and told them that this is the second time that this happened, and they said that it was an honest mistake, and I said that I should not be charged for them, and I did ask if I could pick them up today at 5,a nd that said that its fine. Why do they keep messing up like this. The pharmacy does have some new people. A few years back a different manager was on, they have someone else now, THANK GOD. He said that you should be on Lipitor since im a diabetic.
I have my cholestrol testing periodoically, and its fine. My doctor said that a pharamcy maanger shouldn’t be telling you what to take. That to me is RIDICULOUS. He is not a doctor. Lastyear, I went to get some test strips, and had a question for the pharmacist, and she said that she is too busy and she wasn’t even doing anytning. She was rude and did n’t sound like she wanted to be bothered. Lastyear, I tried to rell the store manager about some of the pharmacy complaints and he was rude and said that he did not want to hear it. And my mom tried to tell him and he was rude to her as well. I hope that CVS offers me something with all the problems I’ve had with them. THIS is inexcusable. and my insurance only covers prescriptions over 30 days only by CVS. If i had a chouce of another pharmacy, It would not be CVS.
I had a prescription for Hydrocodone and the pharmacy gave me Morphine Sulfate. The switch almost killed me but no one wants to hear my complaint. I stayed sick all month and lost 3 days work. The store didn’t want to admit their mistake. The district person just blew me off when I asked to talk with a Risk Management person. You hear about wrong prescriptions being given but you never think it can happen to me. WRONG, It happened to me and it almost killed me. I was asking God to just let me die, but no one in your corporate seems to care. I am getting tired of asking to talk with someone, I think it is pretty bad when a company makes a mess like this and then won’t even talk to a person about it.
To whom it may concern, every day now for the past month or so a pharmacy tech (don’t wanna mention names) who happens to be a good friend of mine is constantly telling me how she is being treated unfairly at her job. Things like always being told she needs to step it up when she already works 40 hours plus over time, but can’t be qualified as a full time employer? Can never ask for a day off with out being talked down to like she is a no body and so on an so forth. If you’d like to know more about what I hear you can feel to email me back.
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