CVS Complaints Continued... (Page 6)505+ reviews added so far. Upset? Call CVS corporate: 401-765-1500
My brother Roger Crawford has no Rx Coverage and has to pay cash for his meds after taking his meds to my cvs pharmacy. I found out that my disabled, terminally ill brother has been being charged full price at this cvs pharmacy when I found out he should not have. They fixed it to where he now will get his long over due discount where other cvs pharmacy did not care enough to do so! There is a discount program for him which that pharmacy has never had the courtesy to let him know of and let him enroll in. They have been charging him full price!
This was soooo very wrong of this pharmacy. They take long time to fill meds, rxs and do not keep many in stock meds. I use to go there. They told me they would after not having 3 different meds in stock and would have to order. They said they would be sure to make it to where my meds would always be in stock if I was to continue to come there. I did for up to 6 months. Every month was same. Not in stock. Have cancer. Needed nausea, other meds urgently. I have ever since only gone to other cvs stores in the area, and only a couple times at other stores after leaving hospital some late nights! Otherwise I’ll only go to silver lake cvs as will my brothers Rx all will be taken to cvs 61019 silver lake rd south Lyon pharmacies from now on. It was so wrong they never let him no this. Just to charge him full price (greed) the more money they could get.
He has not lots money. This was wrong. They need reported. I, his sister am reporting this for him. He doesn’t have, or know how to use a computer. He should be reimbursed for this. The cvs on Pontiac trail pharmacy in south Lyon was, and still is wrong. I’m sure my brother is hardly the only one done this way? |This im sure of! People need to know this. All pharmacy staff made responsible for their actions and this discussed to them each. It looks very bad for this pharmacy. Am awaiting call from that store manager! Shame on them! Sisters of Roger Crawford…..his sister Wanda is guardian over him due to his medical conditions. Please contact this cvs 22381 Pontiac trail pharmacy. Do something about this! Shameful of them all at the pharmacy there!
Today I went to CVS and used the restroom while I was there. Apparently, there was a sign on the door that said “out of order”, but I did not see it. The sign was posted only 3 feet above the ground on the door and I am over 6 feet tall. The restroom was not out of order, so I used it. When I came out, a CVS employee and manager were waiting for me. They immediately began verbally attacking me, telling me to get out of the store. I told them that I had just used the restroom and asked what the problem was. The manager told me that I have “mental problems” and that I have “the mental capacity of a 10 year old”. The employee and manager chased me, yelling profanities at me. They chased me right out the door into the parking lot and continued to insult me outside.
After having numerous discussions with the manager and the corporate office of the CVS store, I am finally at my wits end with the last incident being the last straw. The pharmacy staff at this store is a group of young, arrogant know it alls, who feel they are not accountable to anyone, including the corporate office. I cringe at having to go into this store, and only do because I have to take a bus, and it is the closest store to my home. Unfortunately, I have to fill my prescriptions every two weeks, due to the type of meds I use.
I have been trying out the lines they now have available and I spent hundreds of dollars, and was very satisfied with some of the creams, but had a problem with a makeup remover and most recently an exfoliate. Their skincare “manger” there states he supervises all purchases. Apparently not enough. He caused me harm by selling me products that were not protected or marketed appropriately, and is now attempting to penalize me for it. I don;t think so. I will be printing flier’s and placing them around the neighborhood warning customers away from pseudo-high end products that are sod to customers by a ridiculous child in a drugstore.
I went to this CVS pharmacy and asked to see if my son’s prescription was refilled and it was not. The lady told me to check back next week and see if they get it in. Then I told her that my son is sick and he cant wait for the meds and he needs it asap. Well she then said with an attitude that i don’t have a choice but to wait for it to come in. She was not very nice about it, and I don’t like CVS pharmacy.
I am caretaker of my husband Richard Martorelli and his medications. I couldn't figure out why we were short on one of his medications and he was without his pills for a week. Called the pharmacy and was told it was too soon for a refill. Called our Insurance and they couldn't understand the problem either but called our pharmacy to talk to them. I get a call from a very impatient lady named Angela (I think) who was asking about the bottles I had. Turns out that I had ONE bottle that should have been marked 1 of 3. There was no such thing written on the label nor did I have any other bottles. That would explain a lot. My husband takes 22 medications a day and it is a nerve wracking responsibility without extra confusion. I am becoming disenchanted with CVS because this is not the only issue I have had with them. One time receiving someone else's medications! I didn't make a big issue out of it at the time but maybe I should have. Angela was rude, talked over me and wouldn't listen.
my wife and I went to c v s store on 837 Tusculum blvd Greeneville tn on sat june 23 to purchase some items.one of the items was natures bounty lutein 40 mg ,30 count.we purchase this item from c v s often. today only 1 bottle on shelf and shelf not on sale at checkout item shows up on register as buy one get one free. clerk would not give raincheck and manager would not check stock. about a $30 loss for me
my wife and I went to the c v s store at 837 Tusculum boulevard Greeneville Tennessee on Saturday afternoon june 23 to purchase some items. one of the items was nature's bounty lutein 40 mg , 30 count with price of $27.79. we try to purchase this when its on sale at cvs but today there was only one bottle on the shelf with price of $27.79 and no sales sticker for on sale. when I was checking out ,and using debit card I saw on screen lutein was buy one get one free . when I called the cashiers attention to this , she agreed it was on sale, my wife told her there was not anymore back there. my wife asked her for a rain check and cashier said she couldn't give one. cashier's name on receipt is Amanda. I assume the manager ,a man, was also there and he said she could mix and match with something else, how foolish is that .. he made no effort to go back to look or do anything but run his mouth about it had already been rung up. not good customer service ,sure sorry service .we've purchased this item many times at cvs and have been given a raincheck when its out of stock or just one bottle when on sale. guess your employees were having a bad day or just don't do customer service well. how do you think we can make this right Charles rader
I was in Store #198 this morning with the coupons I received from CVS in the mail. I have been a shopper at CVS for decades. I have a CVS care card. I was told I could not use the coupons. you sent them to me and that the phone number associated with my CVS card was not associated with the coupons. I left the store after talking to the manage. I was embarrassed and upset. I was about to spend about $60. I went to Rite Aid instead and got my items. You can have your care card and your coupons. Remember you sent me the coupons at my address.
The Store is located at 1067 West Baltimore Pike media pa
Waited at photo lab for 20 minutes with no one offering any help. I then had to stand in line just to ask for help when the employee told me I had to wait until her line went down before helping me. During that time,all the time I spent downloading the pictures,everything got deleted because it took to long. When I asked if there was a way to retrieve all that before starting over,i was simply told nope. NO apology or anything. CVS had only two people on registers in a busy shore town in the summer. I ended up just leaving. So disappointed and will never get my pictures developed there again.
April 09, 2018 at CVS Pharmacy 20180 HIGHWAY 18, Apple Valley CA 92307 I purchased several items. When I got home and reviewed my receipt I realized I was erroneously charged $8.49 for LBRDRM ADV THRPY 16OZ. April 10, 2018 I talked to the store manager Misha and she said no problem just bring in the receipt. I took the receipt in Wednesday April 11, 2018 and she said I walked out with the item. I told her that I did not have the item so she checked something and came back and said I walked out with the item and would not give me a credit or refund. I am 81 years old and handicapped. I would not have gone to all this trouble for nothing. I am a regular customer and had no reason to fib.
Any and all information you may give will be appreciated.
On 4/14/18 I picked up a prescription and when I got home there was another person's script in the bag along with mine. My husband was running out and I asked him to take this other persons script back to the pharmacy. He returned the script and was treated like he had stolen it from them. He explained what had happened they just did not believe him, he told them he was just trying to be a nice person and return the script finally the pharmacy manager came over and my husband explained to him again what happened, and after he made sure none of the pills were missing thanked him for returning them.. I have been a customer for 25 years with your company and I am very upset at the treatment that he received. Just be thankful that I did not contact any gov't agency to report your pharmacy screw up. The store is #5750 1379 North Frederick Pike, Winchester, Va.
I am a long time customer with CVS in Kansas City, Missouri. My mother and I are seniors with lots of medicine to take. In the last month I exchanged cross words over confusion with one of my RX's the store is 3902 Main St. Kansas City, Missouri 64111, in this month alone they have delayed my Refills twice...spoke rudely at the Drive Thru window and once again today they delayed Rx's making it necessary for us to make two and three trips a week. If we use the phone with its prompts its always "MAJOR CONFUSION" I don't even know why you guys have it if its so FLAWED. This is "retaliation" for me telling the manager who , said he would call me back after speaking to the Pharmacy about staff. THIS DID NOT HAPPEN. I am a patient with PTSD....if I were not a Christian this would be a NEWS HEADLINE and a LAWSUIT because missing Meds not only poses health risks for me and my Mom but can send me into a downward spiral and something BAD COULD HAPPEN! I don't want that I want to rely on my Pharmacy to stay well. I want fairness and GOOD CUSTOMER SERVICE....I left Walgreens because of "incompetence" TEN years ago....Please advise me and speak to their Managers and Staff about proper etiquette with customers.
Rebecca J. Shepherd
2651 E. 34th Street. Apt. 115,
CVS (Amelia I think may have been her name) left message that my prescription was out of stock and I should call her. Returned her called. She was busy. Another female looked at my computer records and told me "everything is fine. All your meds are here. Don't know why you were called."
Drove 5 miles to CVS. Was given generic instead of "as prescribed". This has happened 4 times in 6 months. CVS said come back in 1 hour.
(*10 mile round trip)
Got home and discovered totally different prescription was completely missing from several I picked up. Called CVS - whoops - we just missed it on the shelf.
Went back in 1 hour and was told my medication "as prescribed" was out of stock. I have been getting the same meds for 2 years - wouldn't you think the pharmacist would carry at least a 1 month supply? This is AFTER I returned call to CVS and was told all my scripts were filled and no problems.
Was told I could get 6 pills (for 3 days) - enough to last through Monday - I should come back in 1 hour.. Again, went home and came back. This time they gave me 6 generic pills instead of as prescribed so I had to go home and back again. CVS told me remainder of medication would be in by Tuesday.
Called Tuesday. Was told the "medication had not arrived and I would just have to wait - maybe it would arrive the next day." At that point, I told her it was dangerous to stop taking this medication "cold turkey" which is what my Doctor had told me. She said I'd have to talk to the pharmacist and put me on hold.
She finally came back on the line and informed me my prescription was being filled at that moment (so she was wrong about the medication not being in the store.) No apology. She was very condescending during the entire conversation and the last thing she said in a very loud and nasty tone of voice was "You can pick up your NARCOTICS today." How dare she speak to a customer that way.
This conversation took place on Tuesday, March 27, 2018 between 9:30 and 11:00. It was NOT the pharmacist I spoke with. I do not know the female's name but she has no business conversing with customer or checking on their orders. She was very nasty to me personally and careless checking my records to find out if my meds had come in. And 10 mile round trip 4 times was a bit much when it could and should have been handled in one, two at the most trips.
This is just one of many unpleasant experiences I have had with CVS in Cairo, NY. I will not be ignored or treated with disrespect by people working behind the pharmacy counter nor will I tolerate making 2 and 3 trips to fill my prescriptions because of careless CVS employees. I will be transferring ALL of my prescriptions as well as those of Brett Watts to the Hannaford across the street.
The associates in the main part of the store are wonderful. Vey helpful and courteous. But I will never shop at CVS again for anything
I receive my prescriptions at your CVS Pharmacy located in the Crossings, Miami Florida. The address is 112th Street & S.W. 129th avenue. Twice I've had a bad experience upon picking up medicine from this Facility due to my very uncomfortable encounters with Alexandra Gomez. She is inattentive, unprofessional and discourteous. To be specific, I walked in this morning greeted her with a smile and good morning and her response was here is your medicine sign below. I guess in the scheme of things it really doesn't matter much because I have chosen to go there a anymore. I will tell my Doctor to prescribe my medicine to Walgreen's or any other place but there. Can you change this problem ? I doubted it. You would have to change the upbringing that was done by their Parents. As an unsatisfied customer all I can do is leave your Store and find a place where people that are hired to deal with the public at least have enough decency to respond politely and with respect when spoken to.
Eulogio J. Trujillo
I am a Current CVS consumer which regularly uses the Taunton MA Washington St store.
Over the past 3 years the pharmacy as an entirety has lost its ability to properly serve its customers.
Orders placed online are NEVER as promised. Usually the next day. Drop off scripts promised within a 2 hour minimum take up to
4-6 hours. Personal attitudes of most of the staff are coarse and sometimes argumentative. (Ana) The pharmacist is knowledgable
but lacks the managerial skill to effectively motivate and run her staff. Other CVS stores have much better service. I would think All stores would be consistent in their service.
On one positive note, Nick who is a pharmacy assistant there is the Most thorough employee I have ever had the pleasure of meeting.
100 percent dedicated to his position and his customers.
On April 1st I will have moved on to Walgreens.
I purchased McCafe coffee on March 11th, 2018. It tasted bad when I made it so I checked expiration date and it was over a year old, Jan 2017. Store # 3616 FT MYERS FL. This is the second time I have purchased OUTDATED products at this store. Thanks for your attention. Judith Grise
I stopped into CVS str#299 this evening. I stopped to purchase a bottle of tums for my wife. I used your store instead of the SHAWS 300 ft down the
road because U are quicker to just pop in and out. The last time I was there I ran into the same issue. I could not remember what phone number
my wife used for her CVS card and was refused a store card to make an extra purchase. The last time this happed I told myself I wouldn't use CVS again. Until tonight I have driven by CVS to SHAWS to make small purchases and have almost always bought more than what I had originally gone in for. Tonight I stopped at CVS to buy some antacids for my wife and was going to purchase another 9.00 worth of product on sale and ran into
the same thing. I left the antacids and walked out. Do U not want customers coming into your stores? DO u not want impulse purchases while these customers are in your stores? I am a manager of a retail Buss and right now every one is fighting for the customers money accept CVS. You Will Never Get another penny from me or any other member of my immediate family.
I needed to refill my dogs seizure medication, took bottle in 3 days early. It was also a transfer from a pharmacy . It was a controlled substance so I understand not being able to refill early.
Went in on the day I was told to return the technician told me she did not have the medication. She would transfer back to original store. I drove there only to be told it was a controlled substance and the prescription could not be transferred back.
Drove back to first store was told by pharmacist to go back to other store for medications. He had none to loan me until order came in!
Finally received 3-4 pills after 3 hours of going back and forth!
Terrible customer service
The tech should not be working if she does not know what she is saying is true!
Will move my service from CVS
TO THE ATTENTION OF VEENA CHANNAMSETTY:
The order for the Novolog FlexPens came through. Thank you very much for your assistance. The order for the syringes has not come through as of yet. I would appreciate it if you would follow up on this.
The problem of orders going through is a continuing one. I am a disabled senior citizen. I do not need to deal with the potential health risks and inconveniences created by your communications system.
If this failure to get an order to my pharmacy occurs again, I will proceed with the actions stated in my prior communication. I will contact the Connecticut Attorneys General office and I will consult my personal attorney. I suggest CHC technical people meet with the CVS technical people
to work this out.
Thank you again,
we have had many problems since john floyd left. we have using cvs for 30 years, the lost a prescription that was a narcotic days went by they told my wife she did in hand it in. I call them and said we need to make a police report and told them i will give you one day to get this right. Then they found the so called lost Prescription . Then a few months later my wife was in line to pick up a Prescription she said the person look out and saw the there was three cars . she was in line before closing . when my wife with out and word being spoken the lady close the window on my wife. This is when i call and talk to cvs headquarters they said that it was wrong for them to do this. Now this last thing was out of this world and before i get to it you must realize that i when to 3 other drug stores to see what there policy was . we had a lady out of state we had to wait in line for over 30 mintues
and i said why did you not ask this person to come in side because this is what i normal policy for this store when John work there and other cvs stores concur with this policy of common sense,. WE are looking at you lack of care you have given to our complaint and the brush off that we have received.. 8033482965 8034638330 What price we pay when a complaint grows out to reach the many just because we did not take the time to do what was right. james brailey
Today Jan 20, 2018 I went in to pick up prescription and the pharmacy was closed (10:30 AM) and employee did not know when it would open. I Need and antibiotic for an infection. The store is CVS country club drive in Madera, Ca - Very poor service- Overall your stores SUCK 559 674-0856. Also I went last night to pick up the same order and the said they were unable to find the order-COME ON
On Jan. 7, 2018 I shopped at my local CVS (Longs Drugs, 91-919 Ft. Weaver Rd Ewa Beach HI 96706) and I was in line for check out at register 3. ERIC the cashier (0843108) immediately told me that he would help the next customer at register 4 even though I am in line. Eric said that his register was closed but I pointed out that his register light was on and I was in line. He proceeded to argue with me saying that he will help the other person in line and not me. ERIC the cashier was very rude and disrespectful to me. ERIC spoke to me in a condescending manner and did not want to help me at all. After my repeated reminders to ERIC that I was first in line - he finally (and with sour demeanor) assisted me to check out my items.
I am VERY disappointed by CVS customer service. I, as a loyal CVS customer, felt highly disrespected, slighted, and devalued by ERIC the cashier. ERIC the cashier chose to ignore me as a customer and became tone deaf to my repeated assistance requests.
I hope that there will be correction, accountability and a positive change in regards to customer service at my local CVS.
I WORK IN A DOCTORS OFFICE AND CVS ON 1361 HYLAN BLVD IS THE WORST PHARMACY I HAVE EVER DEALT WITH SENT PRESCRIPTIONS IN FOR A PATIENT 4 MONTHS AGO AND JUST FOUND OUT THEY ARE NOT COVERED SO I CALLED THE INSURANCE COMPANY AND FOUND WHAT WAS COVERED. I DEAL WITH ALOT OF PHARMACIES AND NEVER HAD THIS HAPPEN TO ME USUALLY THEY WILL CALL AND SAY OH THIS IS NOT COVERED BUT THIS IS. MAKES EVERY BODIES LIFE A LITTLE EASIER. THATS STATEN ISLAND NEW YORK
The wait time for 1 prescription to get filled was 1 hour. Any known customers were treated very well and in express time. The people were very rude and inconsiderate. This big company came in and bought out the small town pharmacy which had the best service. CVS does not have good customer service. This store is in Barron Wi.
The service is horrible. The female who answer the phone "jasmine" was extremely snotty. After two visits and 4 phone calls I was unable to get medication that was due to be refilled. There was no customer service and very little professionalism. I was on hold for 12 minutes. My doctor's office called after CVS lied about sending fax and the doctor's office was on hold for 9.5 minutes. Insurance is far to expensive for service this horrible.
To whom it may concern,
This afternoon 10/12/17 at about 4:00pm I went to cvs store number7509 in Front Royal Va. At the time of pickup for my prescription I was attended by Jin Y Kim. What I experienced with her was unethical,embarrassing and potentially dangerous.
I was called by Jin Kim to the back door of the pharmacy very close to the waiting area. In a very load voice with many customers and staff very close by asked questions that should have been asked in private. I'm sure all the nearby customers heard all of what she talked about including what kinds of medications I have taken and where I go to get them.Privacy in these matters should be held with more importance than she displayed. I was embarrassed! She also shared my person info with everyone in hearing range(and there were many).Lastly letting a large number of people know that I am walking out the door with medications that have high "street value" put me in danger.
The medications I take for pain have a great deal of negative stigma attached.It seemed that Jin Kim felt the need to expose and embarrass me to as many people as she could and was quite successful. Her lack of professionalism should be of great concern and embarrassment to the CVS brand. I have shopped at CVS and Peoples before that for many years and hope to again if assured behavior like what Jin Kim displayed is not what one should expect from your company. Thank you , Claude Jackson
I visited the CVS at 19715 Tomball Pkwy Houston, TX 77070 AT 7:16PM. I went in to ask for a roll of quarters and cashier Amber assisted me. Amber informed me that she had to ask her manager if she was able to give me a roll of quarters, the manager stated that she wasn't able to give a roll of quarters however, if I was to buy something she is able to give me some quarters. I hears this from the manager.
Upon Amber's return to me with an answer from Grayce who was managing, Amber stated," I am not able to just give you quarters from my register!" in a very rude tone and jester as she leaned forward to tell me this. I then asked if I was able to get some quarters. Amber said in a very rude tone and louder, "I cant just give you money!" I explained to her that she did not have to be rude and that I needed to speak with her manager. Amber stated, "so what go speak with my manager, she will tell you what I said!" as I was walking away towards the manager. At this point there was a line with about 6 customers.
When I went to the manager, I told her how I was being talked to and I then asked the manager, why would she allow someone so rude to argue with customers work at CVS. The manager did not respond. However, Amber responded and said, "I don't care if you think I was being rude, your rude!" The manager asked me to buy an item to open the register and gave me $5 in quarters. She never apologized to me for the way I being treated.
I was embarrassed and appalled by the way I was treated. I have never gone into a CVS and received such treatment. I believe Amber and Grayce need to have customer service training and stress management coping skills so other customer will not have to feel the wrath of Amber and a Manager that is so passive that she can't control her employees.
Very bad experience. I needed hip surgery months ago. I can't afford it. My friend had taken me out for my birthday. We had a couple glasses of wine. I am not a habitual drinker. When we got to CVS, not only would they not fill our prescriptions, they said they would never fill our prescriptions ever. We tried Target, but apparently they shared info with the CVS at Target. What ever happened to HIPPA laws?? I am done with CVS. I don't like the new pharmacist. She moves like a slug and passes judgement according to her whim. She is at 1345 North Courtenay Parkway, Merritt Island FL.Don't go to this store, please.
For several years I have been shopping at the CVS store in Anaheim on La Palma St. Always got a good service there. Recently an African American lady has started working there who is very arrogant. She is also the only person who checks IDs for purchasing alcohol. She claims that since she is new she has to check IDs. This cannot be true. Normally policies are same for all people. Can you please explain what is happening in that store?
Last week's flyer advertised Pepsi products 3/$8 with card ( which I have). Wednesday I went to the CVS on 10255 SW 86th Circle, Ocala, Fl. store 873-6185 to purchase the Pepsi's and Scrubbing Bubbles. That store had only a few regular Pepsi's also regular Dr Pepper and Mtn Dew. I only buy Diet soda because that is what everyone wants. I did purchase the larger Scrubbing Bubbles (20z).
I went to the check out and since I was the only person in the store I was waited on promptly. First I asked for a raincheck because their was NO diet soda. The girl behind the counter didn't know how to give a raincheck because she was new. She asked the two other women behind the counter about the raincheck. Another female came to let me know that I couldn't get a raincheck because they had another truck coming in on Thursday. I said your kidding, right? "NO", she wasn't kidding! I said " I am here today". She said it was store policy.
Then I was left to purchase my Scrubbing Bubbles. Total $2.99. I had a extra care rewards for $2.00 and a $.50 Coupon. The cash register wouldn't except my coupon "good on any size"!. Couldn't override the system so their response to me was the coupon didn't work because the container gave me 10% more. I just shook my head.
I couldn't believe the nonsense that I had just encountered. On Friday, I returned to buy the diet soda and had a conversation with the manager who related to me that is store policy ( not posted anywhere) but, however if the customer gets really irate he it to them. Now I know why that CVS is empty. Thank Goodness I have another CVS that's convenient and more Customer Service Oriented.
I would like to file a complaint against jim rose the manager of the cvs store in aston. He is totally insensitive to senior citizens who are handicapped. I am a 74 year old male with acute arthritis in my back and knees. I was waiting at the register to be checked out with my purchases-jim rose was letting people go ahead of me in line even though I was there first-when I complained he said I wasn't in line. There is no sign that indicates. I complained and he gave me a very rude answer and an even worse attitude-this man may think he is overworked and understaffed but that is not my problem. I am the customer-he needs some customer service training and some handicapped sensitivity training before you store is in violation of the federal laws concerning treatment of the elderly and the handicapped.
My complaint is how I was treated in filling a prescription for my sister after she had knee surgery. How the pharmacist was not willing to fill the prescription based on what type of medication it was also where the doctor signature on the prescription paper was signed on the top and bottom by the doctor near the box location. I was told by the pharmacist the reason the pharmacist did not fill the prescription. I said to the pharmacist could you call the doctor because my sister just had knee surgery and I'm her care giver and we are two hours from her home.
She told me no she couldn't and then said the prescription is now void for my sister Beverly Dollard-Mack in the system whom was there with myself Mary White. This interaction happen on September 19, 2016 time between 8:00 - 8:15 pm. The address Cvs pharmacy, 1545 Pulaski Hwy, Bear, De 19701. This should have not happen to anyone.
Was refused and told their computer system is locked out of Goodrx discount program. Contacted Goodrx and they claim CVS still accepting discount from their program. I love this pharmacy and its staff on 6295 W. Waters Ave., Tampa, Fl. They have always been so helpful to me and I wish more businesses had this staff. But now I don't know if you do accept Goodrx or not. Could you let me know Please by e-mail?
I am a long standing customer of cvs, I love the store but unfortunately the pharmacy is shocking! I have had countless occasions where my prescriptions have not been ready when i had flu and not feeling well and i have never complained but last week i went in with my boyfriend who just had shoulder surgery and was in an extreme amount of pain, he needed his painkillers and they said they would only be ready in 2 hours! I had to drive that night and fetch them, we called in the second order a week later and was told they would be ready at 5 pm, drove there, not ready.
They said a 30 minute wait. We were going to get a flu shot at the minute clinic and the walk in wait was 1 hour 30 min! We drove home and now have to wait until the order is ready! I understand the pharmacy is busy! But something needs to be sorted out, the cvs was on the corner of federal and se 17th street.
I live at 642 Locust St Mt. Vernon NY apt. #3G. CVS Pharmacy called me and left Messages that I had medication to be picked up. I went to pick up my medication and parked in the parking lot but, before I went into the CVS. I went to a Store across the street . When I came back There was a boot on my car wheel. A man came to me and said that I was Illegally parked in the lot and I would have to pay $45.00 to get the boot off I explained to him that I was a customer of CVS and I was there to pick up my medication.
He said that It does on matter. I paid him to release my car But, I could not get my Medication. The time that I was away from my car was about 15 to 20 mins. He told me that when he saw me left the parking lot he booted my car. I explained this to the Manager of the store but he said that, the man told him not to get involved.
I received a coupon for a free gift when I purchased a certain amount. When I tried to order online, I could not complete my order - some orders would not go to my in basket. A message instructed me to call the CVS customer service 1-800 number. I had to wait 15 minutes. The CVS contact person said there were 3 different coupons. She was obviously unfamiliar with the specifics. I got so frustrated walking her through the order and discounts without a resolution, I decided not to complete the order. Why should I work so hard to give CVS my money - they should have been paying me! I filed a complaint requesting a better, efficient offer- have heard nothing. Not the way to keep a long term, loyal customer.
I had two bad experiences with the corona pharmacy on magnolia located in corona. This time it was the pharmacy technician by the name of "John". I decided to relocate to another pharmacy, he stated to me that I was inconsiderate of the fact that they went out of their way to refill my prescription, and that I was being rude. I'm very upset by this, and I will not be returning to this pharmacy. I will also be reporting this to the CVS corporate office. There wasn't anything at all done, that I put in the first compliant about how rude "Elmer" was when he totally ignored me standing in line for a good five minutes, and there probably won't be anything done about this compliant either, I also contacted IEHP in regards to this matter, as well as Medicare.
I lost my CVS Card and have been trying for months to get a new one. Last week when I was purchasing something and tried to use my phone number but it didn't work. I contacted the online contact email and have been getting the runaround since. I have not been able to use the cash you send me or the 30% off coupons. They tell me they have not heard of me. This is one of the several messages they have sent me. I have sent them my and my husbands email addresses, addresses and phone number for us for the last 20 years. They still never heard of me. I would appreciate it if you would help me with this problem. Thank you
Dear Mrs. Brooks: Thank you for taking the time to contact CVS/Pharmacy. I have reviewed your email and find that I need additional information to fully assist you. Please provide the following information: The email addresses and phone numbers provided do not pull up an account. Is there perhaps an old mailing address? There are a few Elizabeth Brooks in Florida. Once I receive your reply I will be able to complete the work and send you my response.
We appreciate your business and look forward to serving you again in the future.
I when into your store on Friday to purchase some VSL #3 for my wife. The pharmacy said they were out and would order some and that I could pick it up on Sat evening. Sat evening I when in to pick it up, no VSL. The Lady told me they would order it and it would be in Monday afternoon. I when Monday afternoon to pick it up, no VSL.
My wife talk to the pharmacy department again and they said they would order it and it would be ready Monday afternoon. Monday afternoon my wife called first this time to ensure the DSL was in, it was. I when to pick it up at the drive through window. The tech at the window told me that I could not pick it up at the window, that I had to park and come in the store. I parked, when in the store and guess what.
I had to go to the pharmacy counter 3 feet from the drive through window and ask for them to provide with the DSL. They got it out of cold storage next to the window and carried it past the window to the counter and I paid and left. If I had operated my business like this before I retired, I would not have had a business to retire from. I haven't decided what I'm going to do in the future, but I will not recommend your pharmacy to anyone else in the future.
June 30th 2016 Tucson AZ. CVS Pharmacy (7901 East Golf Links Road, Tucson, AZ 85730). I was sentenced, a long time customer to 72 hours of stress,withdrawals and pain by CVS not filling and refusing to fill prescription even with my doctors approval that was called in for my prescription on June 30th 2016. On 06/27/16. I call My Doctor they say never heard from pharmacy they in turn call pharmacy to OK prescription.
On 06/30/2016 pharmacy calls me tells me they cannot fill my prescription until 07/03/2016 because I should have 2 more pills from my last prescription left ( last scrip was for 90 days and the dosage is very small). I tell her that I did not empty the bottle and count them when I got the script they must have shorted me two pills. I asked what am I suppose to do for the next 72 hours before I will have a pill to take on Sunday night at 9:30 the time that I take my one pill each night the pill makes my mind slow down and then I am able to sleep.( I am 65 years old, have never abused or used any kind of drugs. Her reply was you are missing 2 pills she cannot refill till Sunday July the 3rd its my Problem not hers.
She made me feel like I took the two pills stood on the corner and sold them like a drug dealer, I believe they shorted me the 2 pills. On Thursday night I took my last pill By Friday night 9:30 pm it had been 24 hours since my last pill. With no pill to take I was on my way to many hours without sleep. By Saturday afternoon I was tired cant sleep and withdrawals were starting to happen my body hurt, my head everywhere hurt. Without sleep I could not eat like I do in my regular routine I tried but diarrhea started and I started to o really feel deprived and confused with where I was and what I was doing.
By Saturday evening at 9:30 and looking at a long night ahead I found some over the counter sleeping pills and decided I had no choice but to try them along with a muscle relaxer(it did not work just made things worse). It is now Sunday Morning 07/03/2016 and I am still awake and am still 12 hours away from 9:30 pm when I can take my next pill and hopefully get to go to sleep, providing the Pharmacy has them ready. Monday is July the 4th our 45th wedding anniversary. I hope by then I am feeling better, we canceled our trip to Vegas and will be staying home.
Today if I get my prescription filled I will ask them to open them and count each pill so I know I wont have to go through this again. eMy plans on Wednesday my Doctor will b back in her office and I will try and make an appointment with her to make sure I am OK with the stress which I am suppose to avoids at all cost I do not want to take the chance of a possible stoke happening again, Then I plan to contact an attorney and see if I have any grounds to make this big pharmacy that play God with peoples lives pay for the pain I have gone through in the last 72 hours. I will be giving a copy of this letter to the manager of the pharmacy today and will email a copy to the corporate office, Better Business Office, and posting this on social media.(Face book. Twitter. ect.) I strongly recommend to all my senior citizen friends to avoid using CVS. They only care about your money not their customers. Ok just got call from CVS 10:am Sunday morning saying my prescription can not be filled until July 31st. Went there pissed they filled the prescription.
I had them count the pills. For 25 years I was an entertainer and well know personality I told the young lady I will be contacting the news stations, newspapers, ect so that this story would go out nationwide and local as much as I can make it happen. I set here dazed that this large company would treat a long time customer in this manner. Whoever it was that talked to me on Thursday should be released of her duty, your company is here to serve me and the public not to play God with my life or anyone else. I will never use CVS again and will never recommend them to anyone, I will make a point to alert everyone awful way you treat your customers.
My husband and I went into the cvs pharmacy this weekend (memorial d weekend) the coupon that I had they said was denied but we never used it! The girl at the counter said she would need a manager so I said o.k. When the manager arrived (named Andres) started giving me a hard time said he wouldn't honor it I said I was going to complain to the corporate office and then his manager came down and gave it to us after Andre the manager embarrassed us in front of a crowd of people! He then tried to embarrass us further by trying to scold us in front of these people by trying to pull us aside to make himself look better. With no apology! We spend alot of money there and normally lately go with no problem. This guys profile its not worthy of cvs manager.
Doctor faxed a prescription on April 6, 2016. They have that it was received successfully. Pharmacy said they did not receive it. On the 7th doctors office called three times and waited for the pharmacist for over 15 minutes each time without success. On the 8th. Doctors office called several times with an extensive wait. Finally got through and them I am informed after stopping three times that it will take 5 days to get the medication in. This is garbage. Had the personnel done their job I should have this medication in hand. I am sure this is due to cost cutting measures and the only one who suffers is the customer. Have used the maple ave Vienna va store for over 30 years. You are going to force me to one of your competitors
My wife and I pick up our medicine from Long Drugs in Mililani. I've notice that they only give half our prescription of our Metformin. Doctor prescription is Metformin HCL 1000 mg twice a day for 90 days, but we only received only 90 pills per refill, which should of been 180 pills. This makes us go back to the store in a month and a half to fill the other half which is not what the doctor order. This also shorten our refill period and we have to call the doctor for an extension of our prescription. God know if we are paying the right amount for half an order for a month and a half. Please look into this matter, as a customer this is not acceptable.
I'm done with CVS. I have had quite a few customer service issues and concerns with filling prescriptions (rude pharmacists, not giving me proper information on refill options or wait times) in the past at the CVS pharmacy on Hazard Avenue n Enfield, which I brushed off as your Staff being busy and tired after a long day, just like me, but what I experienced today beats all. My wife has progressive MS, so she gets many medicines prescribed, including a monthly prescription for Vicodin (300/7.5) for pain management, a controlled substance which I have to pick it up at the neurologist Dr office 45 min away. Today I dropped of a new one, but apparently Dr Krinsky had written over the '300' nr on the strength a few times for some reason.
I was told (after some discussion back and forward) by the pharmacist Tom who was rude and come over with an attitude form the beginning when I asked to talk to the pharmacist, that he would not fill that because it as it was a controlled substance and could cost him his license and the Dr who prescribed it should know better. I told him I would understand that position if this medication and strength was never filled for my wife before, but it has been many times monthly at that Pharmacy, but he did not want to even check that.
Nor did he offer to call the Dr office to confirm the next day (which I have been offered by pharmacies before if there was a concern about a prescription on a controlled substance, that I can understand). In the end he literally threw the prescription back at me and told me I had to get a new one. Strangely enough, after this I went to the Rite Aid down the road and I got this same prescription filled with no questions asked.
Consequently I've had enough of CVS now, and will transfer all prescriptions for my wife to Ride aid as soon as I can, I have never been treated this rude as a customer. I guess CVS has enough customers so the can treat them like this and lose a few.
I have been a CVS pharmacy customer for years at the Bettendorf, Iowa store and have never had any problems or complaints until today when I stopped in to check on information about a medicare drug plan. The female person that helped me was very rude and acted like she did not have the time or even wanted to answer my questions. Therefore I am switching to Walgreens today. Seems there has been a big turnover in employees there, Wyndell who had been with your company for years was always so very friendly, helpful and kind unlike the one I had to deal with today. You lost a great pharmacist when he left and also lost a loyal CVS customer!. In return you gained a very rude unprofessional employee.
ON or about 6/15 - 6/23/2015 CVS submitted a prescription request to Anthem for 3 prescribed medications. At that time Cigna was in the health care provider. On or about 12/20/2015 I received a letter from Anthem that an amount of $112.83 WAS DUE. I have received about 75 dollars from Cigna leaving a balance owed to me of about 36 dollars. I believe that CVS should pay the remainder balance. I can submit supporting documentation.
This date, prescription due which was originally submitted in February. This particular medication, as well as 4 others began getting filled once a month for well over 18 months. These are pain killers, muscle relaxers and nerve medications, that an orthopedic physician in the State of California has prescribed for a back injury and subsequent botched surgery by another doctor. Presently, continued diagnosis by other specialist and my doctor, in reference to the best ways to proceed (ie. Another surgery, possible medtronic implant simulator, physical rehabilitation, etc.) are done in conference at the monthly appointment that I am scheduled for.
Each month, I have a needle stuck into my spine (Thoracic) to attempt at any relief from the constant and debilitating pain that I endure daily. Yet, I make good on my agreement to maintain a singular pharmacy. In fact attending physician, per agreement entered into, requests that prescriptions be filled at the same store each time, hence the perfect attendance at your #9644 store.
Unfortunately, I am told that your store policy dictates that a 30 day supply of pain medication can only be filled on the 31st day. Compounding this is, the utterly pathetic supply requisitioning and procurement observed at this pharmacy. As stated, I see doctor monthly, and upon leaving appointment, the prescription is submitted at CVS on my way home. Yet, in the past at least 9 of the past 12 months, on the aforementioned 31st day when prescriptions due to be filled, it is found that amazingly the medication is not in stock. Again, I have to remain at this particular pharmacy, moreover, I have substantial pain that does not alleviate because a stated professional cannot acquire the understanding to order this medication on time.
I do not request the medication prior to the 31st day, even though my insurance allows for filling 48 hours prior to the end date from the previous. Yet, because your pharmacy staff offer that they know more than my attending physician, I am subjected to excruciating pain until they " feel like" processing it. I do not accept that each month, on the date that I awake with no medication (I am diligent about following the times in which I take the medication) that miraculously it is out of stock. To understand this better, either the person who orders the medication is a failure at their job or the staff are just busybodies who want to dictate and play with someone's well being.
On this date, I was actually told that "I need to save some pills during month because they might not have in stock." In addition, I was accused of being an addict. This is serious, in that other people hear your inept staff slandering myself. Yes, were it not for being in the pain that I am, your pharmacist and the clerks would have received the same verbal lashing that I was given. If they feel like I have ever been scandalous in my medications, or given any reason to think that something was fraudulent or criminal, than they should call the police or my doctor...but do not pretend like I am anything but upright. Thus, I write this complaint. Your staff need to just do their job. In effect, I am being accused of being a drug addict or even a fraud.
If they ever want to come sit in an appointment with me, than lets do it. But, as it stands, medication that I take every 8 hours has to wait until sometimes 3 or 4 day later. Pathetic job performance if indeed it is a question of supply. Though, this happening almost every month to me...or is this the way business is done with all your customers who take pain medications? Why not dispense the medication the day before it is due rather than the day of...even in a perfect situation it would still leave 16 to 20 hours in which Am not taking my medication as prescribed by my doctor. One tablet every 8 hours.
Your #9644 pharmacy staff are mean and ignorant. I won't wish the pain that I live under upon them, though I wish they could feel it for a minute, I am positively sure they would shut their mouth. Very disturbed.
CVS has an enormous problem with eprescriptions. I have been trying for 2 weeks to get my husband prescriptions filled. Several Drs have sent their eprescriptions 4-5 times, get a reply back that it went through yet CVS says they don't have it. I stood there yesterday after showing them the copies of the prescriptions that were eprescriptions and they had nothing. Pamela in the pharmacy called the Drs office to get the prescription for my husbands diabetic test strips. She left a message for them to call her. Later that afternoon I got a recorded message that the prescription was ready. I went over to pick it up and was told there was no prescription. I went to the DRs office got a paper prescription took it back to CVS and waited for It to be filled. As soon as these prescriptions are through, I will be changing pharmacies. I hate to as we've been CSV customers a long time. You really need to get the efile prescription line fixed.
When having to call to order a specialized formula for my son, the wait times to talk to a pharmacy person are interminable,the only Pharmacist their at that particular store is a lady named Kathy, she is the only one who seems to have enough brains to get the job done, the rest as I have to go in their seem to be bumping their gums so much its agonizing. We were only a third of a mile from the store for yrs, now we are 30miles away, but still have to use that store, because the other ones are not convenient to where we live now, in Dallas Ga, and my wife still works at a close proximity to the store, the main complaint, can`t thru to order needed meds on the phone.Sick of that piano music over and over, how about hiring a real American who speaks fluent English to man the phone. A very frustrated customer.
I have been filling my prescription for 20 years at CVS and on a regular basis would get a hard time and treated like a dirt bag. I took my script to same CVS and from the same doctor every month and they refused to fill or order my medication. I am on disability and am very sick with blood diseases which prevents me from getting operations to repair my 3 ruptured disc and ligaments in both knees. I am on pain medication. I was constantly getting a very hard time unless the manager was working. She was made aware of this issue and did her best to control it.
She went on pregnancy leave and I finally had enough when they said they had to call the doctor and told me its just a recording and if they had listen to it all they had to do was press 1 for front office like I told them. They handed my scripts back to me and said can not help you. Best thing that happened to me although at the time I did not think so. Walgreens carries my medication greets me by name and are so nice. They honesty care and go out of there way to serve me. Thank you Walgreens, CVS is the worst and appear to profile and are prejudice.
The store I went to is 296. I dad spent 20 minutes to pick up my medicine at the pick up window. And another 15 minutes waiting for a prescription inside. The medicine was only 2.60 they only had 3 employees who act like they hate their job. All the employees who have been there longer have quit and the new ones don't know what they r doing. They also had a sign for flu shots available and there was no pharmacist there to give the shots til Monday. They also have a Minute Clinic which won't b open for 2 yrs. But there is nothing saying it is open. You have to stand in line to find out. Also the night manager is rude. I have used CVS for years and she is standing there with the clerk watching us check. I guess she thought we were stealing and everybody in there knows me. There were a total of 10 people waiting on prescriptions inside the store. Some were talking about taking their business to Walgreens.
Since CVS pharmacy started to close at six on Saturdays and Sundays it's been horrible. If your in the store is anywhere near that time close to the pharmacy, they will yell out to you we close at six come to the pharmacy before you start shopping in the store we close at six. I was actually approaching the pharmacy to pick my medicine up they didn't even let me get there yet before they yelled at me that they close at six and it was only 5:30 then. I was in the store at 5:40 one day to pick up a prescription that I called in earlier that day and there was a line of three people so I stood near the cash register next to the line that people were picking up there prescriptions so she turned and looked at me and said we close at six so please pick up your prescription before you start shopping and I said to her I know what time you close I was just retrieving a coupon out of my bag while you are still busy with a customer and plan to use it later in the store after I picked up my medicine.
One day I was on the phone with the pharmacy and spoke to her about a prescription she asked me what time to you want to pick it up I told her at 5:30 I live less than two minutes from this store well she said you need to get here before six we close and I said to her I know what time you close. One of the employees at that store told me that when the pharmacy closes nobody goes in there. This store is located at Arlington and Fire Tower Road.
On October 29, my husband had a surgery. His surgeon gave me two prescriptions to fill for him. One was an antibiotic and the other one was for Percocet for pain. I arrived at the CVS in Boulder City, NV to get these filled immediately after his surgery on our way home. After I handed the prescriptions to the technician, she told me that it would take 3 hours to fill because CVS has a policy regarding filling narcotics and they had to check with the DEA. What happened to the day when a sick person went to a pharmacy and could fill an RX in a reasonable timeframe?
I live 25 miles from this pharmacy so it wasn't like I could just go home and come back in 3 hours. I took the prescriptions back and went back into Henderson (8 miles away) to a Walgreens where I was able to get these filled. In the meantime, I have my poor husband in the car, post-op with his anesthesia wearing off. I would like an explanation for this Ridiculous policy so that I might understand what this is all about. As I see it right now, it appears that CVS feels the need to police the physician. All this does is hinder the patient to get their medication in a timely fashion.
I get an RX at this CVS for myself but will be looking for a new pharmacy so that I won't get in this same situation if I ever need a pain med.
I do my neighbors pills for her. She is 77 years old and takes now 11 prescriptions. I have been filling her weekly pill box for more than 2 years. From the very beginning I have had trouble with the drug store. Until last year she was on automatic refill. Pat has a lot of health problems including cancer along with high blood pressure and etc. When her prescription dosage would change I would tell them to cancel the one dosage and they say ok but in a week or so I would get the old dosage along with the new dosage.
Again I would tell them but the problem would remain This also happens when I cancel a prescription. I would keep getting it. They would not take them back and would not give her her money back. In the last 2 or so years the wrong prescription would come into her house well over 10 times and I would have to go and try and correct it. Finally I took her medicine list in and had them copy it and cancel any thing else that was not on it. One time she got someone Else's prescription.
They took that back. Because of all these problems I am the only one going to the drug store and I check everything with my list which has become very exact. I still catch problems. Because she was on automatic refill she was getting to many of the same pills. She had at least 2 months extra on at least 4 or five of them. and more than 2 weeks on the others. 11 prescriptions is confusing enough. Having all those extra pills makes it worse. So I went off auto fill around 8 or 10 months ago and have had no problem since then until 3 weeks ago. All of a sudden I cannot fill a script until 6 days before I run out because of the insurance company. 3 weeks ago they filled a script 3 weeks early and I did not order it.
They do not know how that happened saying I must have done something wrong. The only thing I did was wrong is that because of convenience Pat picked up the pills. If I did I would have caught the mistake. Through all of this they have never admitted to making a mistake. So to counter act the 6 day window the last 2 weeks when I fill Pats weekly pill box which is on a Friday I go in and order the pills to be picked up 6 days later. Last week they only filled one and had no idea why the other one was not filled.
I had to catch the mistake or I would have not gotten it and would not have had enough of those pills to fill the pill box. This last Friday I ordered 2 more scripts to be picked up 6 days later. They said no problem when I ordered them. Today when I went in they had no scripts for me. I told them I had ordered 2 scripts to be picked up today. So they looked them up and 1 was put on hold and they had no idea why and the other 1 I had was going to pick up 7 days early and they could not fill it until tomorrow because of the insurance and I had to come back for it. I have a Question? Why when CVS was auto filling the scripts she was any where from 2 weeks to 2 months ahead on all here pills. When I went off of auto fill every thing was fine for months until 3 weeks ago.
I keep trying to work with these people but they are making it all most impossible. First with all there mistakes and now this. There is a problem here. Neither one of us drives. Pat at 77 and health problems cannot walk there. I am 69 years old but I can walk there for now. There is no other pharmacy close enough to walk to. We have to go there. I fill here scripts on a Friday and if there is not enough to fill the weekly box the next Friday I order them to be picked up 6 days later the day before they are needed. But that is still not good enough.
Because of 11 scripts I have to be able to do it all at once and not have to keep going back daily and filling days in I could not because of the 6 day window that is all of a sudden being enforced. I am sure by now you have figured out these people are not happy with and for some strange reason they are getting even with me. But it is not me we are talking about. We are talking about a 77 year old lady's health. I do apologize for not having the dates all this has been happening but I can assure you I am not making it up. I would appreciate it if some one contacts me about this. Also would it be possible if I could get a persons name and phone number there at corporate that I can call each and every time I have a problem.
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