Bounce Energy Customer Service
Rated 2 of 5 Stars
Based on 6 Complaints

Contact Bounce Energy Corporate

Toll free phone number: 1-888-45-BOUNCE

Welcome to the Bounce Energy complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against Bounce Energy online. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the Bounce Energy corporate office? We have the mailing address, phone number, and email address listed below.

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Bounce Energy Contact Information

Report complaints to corporate and get satisfaction

  • Bounce Energy headquarters address

    • Bounce Energy, P.O. Box 8387
    • Houston
    • TX
  • 1-800 phone number

    1-888-45-BOUNCE
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Bounce Energy Complaints

Browse more than 6 reviews submitted so far

20

I was charged for 3008 kwh during a period in which my house was vacant, locked up tight, and only had the furnace set on 50 degrees. It is a rental home. There are no outside plugs on this house so no-one was stealing electric. It is incomprehensible that I received a charge for 3008 kwh. My own home did not even reach 950 kwh with many lights on, computers, printers, scanners, fans, oven and stove, microwave, 3 tv's, several chargers, regular opening and closing of garage door, washer and dryer, and power tools in the garage.

I received an email projecting my next bill for the rental home @ $18. This estimate is for the same 3008kwh house, sitting empty, with no more than one light on. I was accorded no respect and no cooperation from supervisors. I have a long list of remedies I will pursue, but I just want to be charged accurately. I am starting a business and am overwhelmed with work. While the business is generating no revenue at this point my issue is one of principle. I view this as theft. I realize there will be no action or response to this email but I believe I have a responsibility to communicate. Thank you.

20

I was charged for 3008 kwh during a period in which my house was vacant, locked up tight, and only had the furnace set on 50 degrees. It is a rental home. There are no outside plugs on this house so no-one was stealing electric. It is incomprehensible that I received a charge for 3008 kwh. My own home did not even reach 950 kwh with many lights on, computers, printers, scanners, fans, oven and stove, microwave, 3 tv's, several chargers, regular opening and closing of garage door, washer and dryer, and power tools in the garage.

I received an email projecting my next bill for the rental home @ $18. This estimate is for the same 3008kwh house, sitting empty, with no more than one light on. I was accorded no respect and no cooperation from supervisors. I have a long list of remedies I will pursue, but I just want to be charged accurately. I am starting a business and am overwhelmed with work. While the business is generating no revenue at this point my issue is one of principle. I view this as theft. I realize there will be no action or response to this email but I believe I have a responsibility to communicate. Thank you.

20

you say that my phone number is listed on someones acct named Raymond Guidry ..I don't know anyone by that name nor given him my phone number nor given Bounce Entergy my Permission to add phone #281-468-2754 as a contact number on this ACCOUNT..I am tired of getting phone calls on my cell phone for this. i repeat please do not call me again on this problem that Bounce has RAYMOND GUIDRY.. And PLEASE TAKE MY PHONE NUMBER OFF MR. GUIDRY's account BECAUSE I DONT KNOW THIS PERSON AND THIS IS FRAUD....

40

Employee badge number 462 refused to give me the number to Bounce energy corporate office and or transferred over just connect us, and she wouldn't. I asked for badge number she kept changing the subject and wouldn't give me her badge number. The next person we talked to have us her number and helped with the problem. But badge number 462 was of no help and doesn't give you anything you ask for etc.

60

No real complaints from me, Bounce Energy is a stand up company. I went on their website after having a problem transferring service. The customer service information was clearly listed on the website. They even had an email address and phone number just for customer relations. You can tell a lot about a company by it's website.

80

One of the best electric companies I have come across. They attract customers by giving gift cards as well to privileged customers. They have lot of plans available to choose from that suit ones requirement. Get ready to enjoy your electricity company. No one can compete with their service, low rates, and awesome rewards! I've never had a problem. My expectations have been fulfilled by these guys. We just pay month to month and had no problems.. Good company so far! Definitely a better experience.

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