Walgreens Complaints Continued... (Page 5)

I ordered a photo book after creating it online on 12/22/2015. It was for same day pick up. The store called to say they did not have the paper an that my order may be ready on Wednesday, 23 or Saturday 12/26. I ask the photo rep, Danella to please call me as soon as the order was ready. After not receiving a call I called the store to find out what happen to my order on Saturday 01/2/2016. I was then told." your order has been ready since 12/28/2015". Of course I was really disappointed I was not called and my order has been sitting.

I went to the store and paid for my order and briefly looked at the book because the line was long. When I got to my car I was yet again disappointed the picture cover that was not properly placed and was off centered. I took the book back into the store and ask that the cover be fixed. The photo rep advise it would take 1 hour. I was fine with that and told her I will come back in 1 hour. As I sat in my car and began to drive , my phone rang...it was the photo rep telling me she cannot re do the over because the order is no longer available for her to process.

She advise I would have to go back online and resend the order. I advise her I was out with my family and did not have time to do that. I ask if there is no other way to pull the order. She said NO. At his point I was really frustrated. I said if you can discount the book I will just take it as it is. She said her manager would have to approve the discount and proceeded to transfer me. After a short hold, the manager came on the phone and ask how can I help you. I proceeded to explained to him " Courtney" what had happen and that I was willing to accept the book as it is if he would discount it for me. He advise he can only do 15%. I did not agree.. He did say I don't know what happen but this is all I can do. pretty much take it or leave it attitude.

I said to him when an employee request a manager, wouldn't the manager ask the employee for a reason why a customer is requesting to speak to a manage.. He flat out said NO! I said to him it would be best if you do so so that you can have a plan and offer better customer service to your customer. At this point he had a big attitude and really did not want to hear anything further from me and proceed to speak over me as I was speaking to the point I had to say, " wait a minute here" you would better understand what I'm trying to relay if you would just listen. He continued with the same behavior so I hung up as I was not getting anywhere and went to the store. My husband and I went to the photo department and ask that the manager " Courtney" would please come to assist us.

He walked over and as soon as we mention the issue with the photo book he began to get loud and very rude. I kept my composure and my husband even apologies to the other customer who was in the area for the confusion, which he did not have to do. I asked the photo rep to please give me the book so that I may show the manager the issue. She gave me the book and I pointed out the area that was not done correctly. His exact words were " I personally had nothing to do with the book and all I can agree to is 15% ".

He then looked at the photo rep and said give them 15% or nothing!. I said to him, as a manger you represent all areas of the store weather you processed the order or not... I then said you did not even apologies for the mistake. He then said in a sarcastic manner, I apologies "but" I can't do anything else. At this point my husband and I was so frustrated with the lack of customer service skills and the way we were being treated we asked for a refund and left our precious memories behind. This was a very bad start to our New Year. The manager had no accountability or did not even care. I wouldn't say I would not go back to this store, but I will know that if there was any issue it would not be resolved in the right or correct manner.

Whoever made the decision to close pharmacies for two full days (December 31 and January 1) should be made to realize what a miserable inconvenience they have wreaked on many ill and elderly customers. Both my wife and I needed to be on antibiotics which were called to your pharmacy on Kitsap Way in Bremerton early on New Years eve. Imagine our surprise when we arrived at the store to pick them up to find the pharmacy closed until Saturday. Apparently, even the doctors offices were not notified. On Saturday (today) they are so covered up we find that we cannot pick the prescriptions up until sometime in the afternoon. The local store employees are exceptional and my complaints are not directed at them but to the corporate level from where this damaging and may I say "dumb" decision emanated. I spent a lifetime career in the retail business and a decision such as this, if I had made it would have had serious consequences.

Pharmacy in Springhill, Florida. Store number #05858. I would not give a star at all if that was an option... I dropped off my 2 scripts on Tuesday. I called them on Thursday because Christmas was Friday and I knew I would not get to go in they would be closed. I called Walgreens on Thursday to confirm they would be ready. Walgreens said, "My scripts were in the computer" I told them I would come in on Saturday. I am on a lot of medicine and I can not drive. I went in on Saturday and asked for my scripts.

The attendant told me there were no scripts for me. (In a rude tone)... Her name was Maxine. I said, there were scripts for me. I dropped them off on Tuesday and I called on Thursday and they told me they were in the computer. By now, there are several people lining up behind me.... She then said, oh wait... I think I saw them some where... And she goes down by the pharmacist area and pulls them off of the wall behind him. As she came back to the counter saying, you shouldn't drop these off early... They could get thrown out by someone. It is not our responsibility to keep track of your scripts. I said, again... I dropped them off early, because I have no transportation. That was the only time I could.

She said well with narcotics, You can not fill them until they are due. I told her they are due. as to embarrass me within the customers lining up behind me. Then she said, well with the DEA and everything you can not drop these off early. We are not responsible for holding the scripts. Again, I said "I have no transportation. That was the only time I could drop them off. When I said that, I could hear the people behind me... Huh. As they seemed to be shocked as to how many times she was saying this to me as well. Then she said, Well, I will get these to the pharmacist but it will take probably an hour, hour and a half wait. You can walk around or wait. I said, I will wait right here. (I am disabled). And have never been treated so badly in my life.

I stepped back to the chair and sat down. Keep in mind. I was never rude to her at any time during this conversation... My friend that drove me, came over and sat with me after she had done her shopping. and she said to me... You're still waiting? I said yes, They did not have them ready, even though they told me Thursday they would be ready..... I whispered it to her... so Maxine would not hear me and make me wait any longer.... So my friend says, Are you kidding me? I said "No". Then Maxine jumped into the conversation, You do not understand, We can not fill these early due to DEA regulations. I then said, They are not early. My friend then said, I would take my business elsewhere then to be treated like this. You are supposed to look out for your customers and help them. Then Maxine said, " Go ahead! I would not go there if I were you" Pointing her finger. (In a loud manner...) Maxine then said. I will give you your prescriptions back right now if you like.

As she went running right back to the pharmacist and was talking to him telling him lets go ahead and give the scripts back to her so she can go somewhere else. The pharmacist looked back at me. I then said, (with a confused look) she just threatened my friend! He walked up to the counter. My friend then said to the pharmacist, "She needs her scripts!" He looked at me, and said he was working on them right now. I said Thank you to him. Then Maxine said I did not say that. She claimed. "I Said, I would not go there if I were you!". I said exactly. (This is 35 minutes into this craziness). Maxine was still running her mouth, Saying we go through this with people every day all day long... when my friend said to her. Will you stop talking to us!

My friend then looked at me and said, she is not worth it! I agreed with my friend. And my friend and I did not say another word. Then Maxine started to say something else... My friend said to her... " I asked you to just stop talking to us!" She finally closed her mouth! About 5 minutes later the pharmacist came up to the counter and said thank you for waiting. I said alright to him and thanked him for getting my scripts ready for me. And I paid and walked off with my friend. I am going to call corporate about this matter.

They need to fire her. And train their employees to be nice to their customers. I spend about $3,000 a month at their store for my meds and more.... She should not be discussing my meds loud so other people can hear what I take. I could have been robbed in the parking lot when I walked out. There was plenty of people out there. People get robbed in parking lots all the time here in Florida! And all of my family and friends will hear of this as well. I am going elsewhere... I want to hear from corporate about this matter. I will also contact the newspaper as well.

On 12/2/2015, I ordered Christmas cards (60) didn't get envelopes for the cards- had to make a 2nd trip. While there they asked me to prove it with a receipt. That was after I called before I came asking if I had to purchase envelope for photo cards. On 12/6/2015, I ordered a custom photo book it wasn't bound and the pages fell out. I took it back- the 2nd one wasn't bound. (Frustrated) I was then made another one but still paid over $22.00 for the book. On 12/26/2015, I ordered a custom photo book received e-mail it was ready at 9:19 PM when I got there, the manager stated they were out of book and paper.

I asked if I could transfer it to a different store they told me no they would have to download pics and I should come back tomorrow and he would make it a priority. I went home and re-ordered it at a different Walgreens and so now I hope to get the book at 11:30 PM. It took me 4 hours to make the book for a gift I need that the store guaranteed in an hour. (Frustrated) Wasn't offered one thing and all of these were at the same Walgreens located at 4730 s. 27th Street, Milwaukee, WI, 53221. Very upset and won't order photos from there ever again.

I have learned of Walgreen's corporate agreement to partner with Providence Health in Washington and Oregon states. You present yourself as the nation's pharmacy. It is unconscionable that you would partner with an organization that believes in forcing its religious doctrine on others, especially given the private and person nature of prescriptions such as those relating to reproductive health and the right to a dignified death. Even though I do not live in those states, I fear that this ill-gotten partnership will spread if you find that the profit margins it generates are to your liking. As a result, I am no longer shopping at Walgreens, even though it is the most conveniently located for me.

This morning I went into store # 03154 Keene NH, I was treated rather poorly to say the least. This is not the first time the pharmacy tech, Joselyn, I could have the name wrong but she is the only,Jo?. I understand she has worked their for years. However her and I don't seem to see eye to eye. I did complain to the district manager. She did improve up until today. Therefore I am moving my business of $1890.00 estimated monthly cost of meds. I am 55 an disabled. I don't have the patience for games. Therefore if I do no receive an apology from her, or Walgreens Corporate, I will move my my business to the almighty CVS, I drive by CVS to get to Walgreens. I prefer Walgreens but I will not subject myself to monthly negativity.

I had a prescription filled and because you no longer carry that medication by the manufacturer which is the lower price it was automatically filled at another manufacturer which is a different name and also at a higher price. When I went in the girl reviewed it and said she would call me back on Monday if they were able to order the original medication.

Here it is Tuesday I did not receive a call back from them on Monday nor did I receive a call back on Tuesday. Tried calling the store but of course you don't let your calls go directly to the store so I got to a call center which they were very happy and tried to call the pharmacy directly which they never could get through because nobody picked up the pharmacist from your call center. Did try calling the store manager to see what the issue was and he did not pick up her call. Very bad customer service when the customer can get through and even your own employees can't get through to the store manager the store is Oak Lawn Illinois on 95th and Cicero.

Because of your automated systems it just automatically fills what they think is the same prescription being that it is not the same name just the same ingredients when in fact the pricing is different too bad you don't have real people to talk to instead of just automated systems. All your customer service has gone down the drain because you want to save money and have it sent relocated thinking that this helps your customers when in fact it does not after this time I will be transferring my prescriptions back to Walmart which they still have personal attention to the customer.

I have always had a good experience shopping at our local walgreens until today. I ordered photos and hours later called the store to make sure they were ready. It was well after the time they said they would be ready but to be on the safe side I called. I was informed the photo department was closed. I asked why and was told the store was so short staffed they had nobody available to work in the photo department. I think this is unacceptable. I just checked my emails and apparently my photos are ready for pick up which has to be incorrect since your store representative told me otherwise. We have a lovely cvs near walgreens and if walgreens continues to provide this type of service they will lose a lot of customers. The store I had a problem with is the Yonkers New York store 1046 Yonkers avenue.

Went to the Walgreens located at 107 W. Rankin Road, Houston, TX 77090 and was refused service there for getting a narcotic drug filled by the Pharmacist and the Pharmacy Manager: Melanie Solon. Was told that I had to travel back to the Walgreens which was located about 45 minutes from where I relocated in order to get it filled. After being notified of that, I called the Walgreens that use to fill my prescriptions and was told that the Rankin Rd Walgreens should have filled my prescriptions and that I should not have to come back to the Jones/Louetta location to get them filled. I feel strongly that I was mistreated and discriminated against because of what the history of the area may be. I would like for someone to please contact Walgreens at the Rankin Rd and myself regarding this issue.

My wife called to check on prescription at Walgreens. They have been giving her a run around for a week on finding prescription. They said they would handle it. They called back and when they could not speak to her because I said she was busy and could not come to phone and I would take the call, the caller by the name of Ratasha started with an attitude and said they could not solve the problem and we could look else where if we wanted to but possible the prescription would come in. When I said we have been waiting a week the attitude got worse and she stated it would be in Monday thank you and hung up with out waiting for a response. I called back and the same person when I asked her name said I was rude and shouting which was never the case and gave more of an attitude. I tried to have a conversation with her but she said she was busy. I was treated like donot bother me I am Walgreens you are a problem customer.

Pharmacy-schedule 2 rx fill request denied, stating that although ID & local address verified, request denied because according to corporate policy the pharmacist needed to call doctor's office to verify script because zip code was in Orlando 32806 and my zip code is 34743, same as pharmacy. I used to fill rxs there yrs ago but pharmacist at that time was not very friendly. Health problems prevent me from taking traditional rheumatoid arthritis meds, therefore a scheduled 2 controlled medication is substituted for pain management. I was told to return Monday when office is available to verify rx. Security is one thing but this is demeaning to be treated this way by a so called educated healthcare professional. The rest of the store employees at least treat customers with respect. I should know, I'm a healthcare professional too!

I've tried to email, on Walgreens main web page, to no avail. The difficulty I am having currently, is that the Terra Linda, Ca Walgreens, is again, putting"out of order" signs, on both, the women's and men's bathroom, on Saturdays and Sundays. I come in, with my 79 year old mother, who needs a restroom, while I shop. I don't think, Walgreens, understands, that many of their customers, are senior citizens. I'm a little confused, at this point, on what it is, this store would like to achieve.

Are they wanting, to eliminate the bathrooms? Are they selectively, vetting, who they will let in, to the bathroom, and who, they will not ( the bathrooms, are locked, and a Walgreens employee, has to unlock, for each customer)? Are they discriminating, based on age, or disability? Are the employees, simply, lazy, and would rather, eliminate this service? Seniors, should not be treated, like this, it violates, the ADA, act ( the Americans with disabilities act).

I can't believe that my 24 hour Walgreens will no longer off 24 hour pharmacy hours. You have the slowest pharmacy i have ever been to, waiting for a new script sometime is a 2 hour wait and if you are picking up a script i have waited for 45 minutes just to get to the window and the dive up is not faster, and now your cutting you hours. The only reason I use this Pharmacy is because of my work schedule i can pick up at 6:30 in the morning or 11:00 at night. for those who work the late shit you have made it impossible for us to continue the use you pharmacy.

Went in to buy Coke and saw that chewing tobacco was on sale. Sign posted the old price vs the sale price. Cashier was extremely rude. Rang up the items which the tobacco rang up at full price. Told her that the tobacco was on sale and she said no it isn't. I said mama the sign says 3.99 per package not 6.99. She said the tobacco prices were going up the next day. I said but that's not today. She called the night manager to the front which took three calls before she came.

The manager took the tobacco to the back. They finally decided it was on sale and gave me the sale price. The cashier then decided to tell me that even though the sign posted the sale price they didn't have to sale it for that price. Then she informed me that her dad was in law enforcement and she knows all the laws. Hard to believe someone of her age knows all the laws. Have e-mailed Walgreens and called customer service but not one response. This happened at the store located in Independence KS on 06/30/2015. Walgreens must not care about customers.

I am a customer at the Walgreen store located 8110 Hwy 100, Bellevue, TN 37221. Ron Norris works in the pharmacy and he is always condescending and rude to me and also my wife. Yesterday he argued with my wife and was not helpful at all with our pharmacy order.

This person has bad manners and is not the person to represent Walgreens. We are not the only ones to complain about this person. I am not the type person to cause problems or to be argumentative. The store is close and we prefer to remain a Walgreen customer.

On June 5, 2015 I went to the Walgreen store 071284 located at 14820 Cantrell road for the first time in Little Rock Arkansas. I purchased 4 bottles of Sally Hansen Miracle Gel to give to my daughters. They did not like the colors I had chosen.

Including tax totaled 43.58. On June 6, 2015 I returned the Nail gel to the store. the clerk was very friendly made the return in two separate transactions in the amount of 21.78 each one receipt showed 12:03 pm and the other showed 12:04pm. On June 8, 2015 one of the transactions in the amount of 21.78 credited back into my checking account. On June 9,2015 I called the store and spoke to Mr. Kennedy. he told me to wait another day to see if it hit my checking account. It did not. I called spoke to him again was told to come that evening he would tell. Mr Bradley. I went Mr. Bradley was at lunch told a cashier he was not aware of the situation.

She called Mr Kennedy at home. He told her what to do. She tried the system showed no record of the transactions at all. I then Mr Kennedy back on Friday June 12, 2015. Said he would have your posing system check it and call me back. Have not hear from him since, Spoke to Ms. White 6June 16,2015, she offered me a gift card when I spoke to her. I told her no I wanted my money back. This has bee a very unpleasant experience and Will not shop your store again.

I was harassed by the security guard today at 10:50 am at the Walgreens in Roxbury Ma on warren st.He asked me for my receipt after I paid for my items. He saw me walk by with two items in my hand but did not realize that I went to the side register to pay for my items. He assumed I stole them. He did not see me with the bag when I was leaving so he should not have asked me for a receipt. I could have put the items back for any reason. I could have left my wallet in the car and placed the items down. I felt very insulted and embarrassed that he assumed I stole items from the store. He did not see me put items that I did not pay for in my bag. I think this was inappropriate and uncalled for.

Walgreens Hickory Hill and Knight Arnold Roads Memphis, TN. It's so obvious Walgreens pharmacy can't handle the sales volume
and they don't have enough employees between approximately 4:00 p.m. to beyond 7: 00 p.m. I brought my prescription up there about an hour ago. It still isn't filled and most likely I'll have to pick it up tomorrow after work instead of taking my medicine tonight like I'm suppose to.

They wrongfully are glad to make their customers wait 45 minutes to one hour and longer. This is terrible. This is one of the worst. Today is Thursday May 2, 2015.

Since the head pharmacist left Ontario, Oregon, in December, the service has been getting worse. They say they have not gotten prescriptions from doctor. After calling the doctor they said they had sent prescription but they would call again. Then Walgreens said they are out, then half hour later Oh we have it.

Also it takes 2-3 hours to get prescriptions filled. When are they Ontario Oregon Walgreens going to get a new head pharmacist? I do not want to change where I go. Some of the staff are really trying hard to help, but there are a lot of new faces that do not seem to care.

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Pharmacy was awful in checking insurance information. Had insurance call them and still they refused to call a number that was asked by them. Insurance company even told them they were contracted to call for verification. Manager at Walgreen's refused to call or make any Attempts to call the number provided by insurance. Had to take my prescription else where. All together really BAD customer service. Walgreen's on bulverde/Evans rd. San Antonio . this was our first time and only time I will ever go to this Walgreen's.

I went into Walgreens at 31st and Harvard to talk to pharmacist about a mistake that his pharmacy made. The pharmacist name is Fong Lou. When I explained to him what happened he just kept saying by law when you turn in one prescription it cancels the other which in the past they have never done that this time he then started telling me he knows what the medicine is he knows that we abuse it but he gives us the benefit of the doubt. I was very offended I did not expect to walking to Walgreens and pretty much be called a drug addict in front of a store full of people by the pharmacist. I will never go back there again I got angry and told him it was bullshit what he said and he told me to leave or he was calling the cops.

I have given Walgreens and Davenport Iowa on West Locust Street business for years.been a lot of money than a loyal customer.AM disable gail on fixed income...5 weeks ago on a Saturday freezing cold night, about last night of sales.was in there.have bad discs,..don't have time to mention everything else can share with new line manager patty came up have no clue what she was doing talk to me like I was in 1st grade will bring this all over one by one I am using shampoo coupons and rewards before.told her she'd have to put in my phone number again for the discount and tried to give her the coupon didn't put in my phone number Thomas said that wasn't the right Groupon even though done this many times.total ass out of me but she was wrong hello other customers making remarks.after 15 minutes I hurt so bad had to leave.sure she didn't tell anyone about all the money they lost the monster.

I went home and called asking for corporate number she answered and told me to look it up myself.I told her to do.she gives me a number to another store in town.that guy was very helpful but too far to drive for him to take care of me.another gal manager there sweet one supposed to have guy in charge there call me and obviously they didn't have them,..even have a three dollar item I need to take back.when to drive up window for medicine a couple times 34 but due to the embarrassment the and like I was a dog come back in the store or any other.major computer glitch wonder if they know how much they lost that night and since.I have been nothing but nice to them.call home office supposed to be investigating haven't heard from them so that's a pile of Crap.tell me 5 on reward card.

when I filled a prescription for an ointment for itching from my eye doctor, the prescrip was filled with a tube that cost $84.00!! it was 45g!!! like a large tube of toothpaste!! why would I be sold that large amount for a small itchy area by my eye? For the money, of course!!!!! I will take all future business to CVS.

This is the second time i am writing this. On March 18th 2015, my sister and I went into the walgreens in our town, (Breaux Bridge, La) to pick up scripts. I picked up a few things and before picking up my scripts I went to the restroom and it was locked. I asked the girl at the counter of the pharmacy could you unlock it. and She said No. that it is locked up after 8pm. Mind you, it is an all night store. I have been doing business here at this store for 8 plus years. I spoke to a manager and she said no also. they were all congregating in the front of the store at the time. My sister and I were the only two customers in there at the time. They thought it was funny. I am 62 years old and I feel that a regular customer should be treated with a little more respect. much less any other customer purchasing something in your store to keep you working. I would like an answer from you. Will I get one. I am not writing this for fun. I want to know if something can be done about this. If nothing can be done I will go where they will take care of me. I will pull all my scripts out of Walgreens and go somewhere else. the store is at 1401 Rees Street, Breaux Bridge, La 70517.