Rubbermaid

My wife purchased a Fasttrack 32" a couple years back and asked me to install it last weekend. the unit is designed to be mounted across 3, 2x4 studs that are 16" on center. the track is 32" long, which is just right to reach from center to center of the outside 2x4's.

Unfortunately, the holes provided for mounting are 1/2" in from the end of the track, making the holes a full 1" short of the stud center, overall. This puts the mounting screws 1/2" to the side of the center of the 2x4.

Since we are driving the screws into the narrow side of the 2x4, this leaves less than 1/4" of material into which to drive the screw, if you want to catch the same 1/4" on the other end in the other stud. a solution is to drive the screws in at an angle in order to catch more material in the stud.…

Bought a Rubbermaid kitchen sink tub though Amazon. 2nd use and it cracked all along the corners. I would be embarrassed to have my company name on this.

I bought a 32 oz water bottle because it said you could put it in the freezer overnight and have cold water the next day. I paid $6.99 plus tax.

Today the bottle is frozen and the bottom of the bottle is popped out. It won't stand up and I doubt I will be able to fix it once it's thawed. Why did you advertise it could be frozen?

I can't afford afford to waste money. I'm very disappointed.

Sandra Lang

I have called Rubbermaid customer service multiple times, often waiting for more than 2 hours, still could not reach them.

Also, I wrote multiple emails and never got a reply.

Bought a whole set and extra pieces of your 100% plastic stains and odors resist, but some of the items are cracking and also have odor in it. I even went online to read and follow the instructions on how to take care your products.

I am truly not happy since I pay good amount of money for the products from Walmart. One thing I can say I love the fact that they don't stain.

Received a set off bowls as a gift and the the vent valve’s are missing . I contacted Rubbermaid and I received a message from Rubbermaid that replacement parts aren’t available and a whole new set would be sent to me.

All I needed to do was send pictures of all of it showing numbers and all and I did 5 time’s. I still haven’t heard from her . I have all the emails I sent to them and the messages from Rubbermaid . Thanks Margaret

I contacted your consumer care on 1-13-22 about my item I received as a girt that the vent valve’s aren’t on the bowls. Mariella Mae sent a request for pictures on 1-22-22 and she would send me a replacement set free of charge .

Here is the reference # 35119683 and I have all the messages I’ve sent and the message I received from her asking for the pictures. thanks Margaret

Take Alongs containers

My daughter has used your product for multiple years. I was so impressed by her experience and the quality of the containers she has we switched to them in our home.

Unfortunately, we have become disappointed with the quality of the lids. After using them for 6 or 8 months many of the lids are breaking. They are still usable, but I am not sure how long they will now last. They have not withstood daily use they way they have for our daughter.

Purchased flex seal containers used once it leaked. I have a complaint reference number but didn't receive any correspondence after that. My reference number is 35036401. I tried to send video but it said file was too large. 99 I think the containers should be nice.

I purchased a Rubbermaid "Fasttrack" at Lowe's in June, 2021. When I installed it, one of the supports that clip onto the track was broken due to a faulty tack-weld.

I contacted Rubbermaid Customer Service about it. They assigned a case number, and demanded several documents (serial numbers, etc.) that do not exist, or were covered up by the installation of the "Fasttrack." I had furnished them with a photo of the broken part.

I replied to them that the data they requested were unavailable/non-existent, and expected a replacement part.

There was never any reply, and a call went unanswered for enough time to make me give up.

Bastards!

I meant to reach out to you guys a few months ago as I just had to ask how does the attached happen to the garbage cans you guys replaced about 1 year ago? Do these not last more than a year?

Please let me know as soon as possible as I need to replace these AGAIN!! I like Rubbermaid garbage pails but do you have something made better? i sent you pictures a few weeks ago as well

Hello I use to buy the 8 cup and 18 cup food containers at walmart but now i cannot find them anymore is there another store i can find these in? they are perfect for pasta and cereal. as i put left over pastas in plastic bags and can store several of them and same with the cereal thank you Linda

I purchased an outdoor shed 5L10. (5l04). I called and sat on hold for almost 1 hour. I received an operator by the name of LaKriesha. I explained to her my problem and she said she will send me an email and then I was supposed to send pictures back to the email.

I should get the email shortly. A couple of hours passed and I never received the email. I called and again and spoke with Terrence he was very nice and made sure I got the email from him. I went back outside to see everything else and I noticed I did not get the accessories package. No screws nothing.

I called back again and I was told you are out of stock with these items.. I would have to wait until middle of July for these to ship. I really hope I can get a new panel D and the screw package all together.

I am very upset…

I recently received a Rubbermaid 72-inch four-shelf double-door resin storage cabinet from Amazon. When I removed the pieces from the box, I was shocked to see how many of the parts are defective. It made me wonder what Rubbermaid’s Quality Control thinks about sending out inferior merchandise.

The item will be returned to Amazon for a refund; however, you should know at Newell is not living up to the original Rubbermaid promise. I have been a long-time purchaser of Rubbermaid products. It has always had a good reputation for quality workmanship.

I took photos of several shelves so you can see the awful workmanship that is being shipped to consumers. I see no reason that I should (as a senior citizen) need to unpack and pack again this large box. Someone at Rubbermaid is not doing their…

RE: customer service case 24462146

Rubbermaid Easy Find Lid 7-cup storage container

Several weeks ago I called Rubbermaid Customer service and asked how I could purchase replacement lids for the Rubbermaid Easy Find Storage container (7-cup). I had misplaced 4 lids and wanted to purchase replacements. The representative informed me that Rubbermaid does not sell just the lids but as a service to a long time customer he would send me a complete replacement container. I emphasized that this was not a damage issue but a lid I had lost and the representative said that was fine and that he would replace the container. He only asked me to submit a photo which I did. Weeks passed and I heard nothing more. I finally got an email asking for more information. I replied to the email with all the…

Loved the idea with the 2 compartments, however the lid on 2 have already ripped right on the side of the tab to open the lid. I have always liked Rubbermaid products and I was very surprised that this has happened.

I'm not sure if the plastic top is to thin in that area or if there is another problem that could be causing this to occur. Thank you for your time,

I purchased a 32 gallon roughneck wheeled refuse item #5H98 from Home Depot in Brooklyn, NY a few years ago and the can itself is good but the cover is damaged. I looked online, in stores and no retail store sells garbage pail covers.

I think I might have to stop buying Rubbermaid products since they do not offer replacement parts for all of their products especially trash cans which stink outdoors without covers. Rubbermaid should supply their retail stores replacement lids for trash cans so if they are damaged they could be replaced.

Dear Rubbermaid - the first time we used the Rubbermaid trash container we noticed it was very flimsy. When my wife call your company she was told to take it to a Rubbermaid store. There are no Rubbermaid stores in Hawaii

The dimensions are 19 inches tall, 16 inches wide and 12 inches deep. It is so flimsy holes are easily punched in the container and the top part is crumbling - see attached photos

We only use it for recycling light aluminum and plastics.

If this is the current level of quality, we will certainly not buy any more Rubbermaid products.

Thank you Bruce Fink 808.282.2896 email: [email protected]

I use the clear plastic for storing food. Well, this last batch that I bought from Walmart, I've thrown away 3 containers,already. They keep splitting. I've been using these for ever, this is the worse bowls that I have ever gotten. Usually, I have to buy more because they get taken by friends and family, but now, it's because they keep splitting. I'm totally wasting money. What is going on? By the way I get them from Walmart.

Sincerely, Patricia L. Smith 5003 Opaline Rd. Henrico,Virginia. 23223

I purchase a RUBBERMAID FG566000BLA Dump Cart, 10 cu. , Pneumatic last winter from Home Depot. When I went to use it this summer I found that the back tailgate was cracked and twisted (must have happened during assembly) and the tailgate does not come out to dump.

I spoke with Home Depot and they advised me to contact Rubbermaid because purchase date is over six months. I contacted Rubbermaid and I spoke to a very understanding sympathetic CSR that understood my dilemma but could not help me because the cart is discontinued.

So now I have a brand new dumpcart that can't dump because the tailgate had been twisted and cracked when it was installed and is stuck. I am very disappointed with this product. At the least, I was hoping to get a new tailgate to make this unit operatable the way it…

no complainant I have a new product to speach to someone about This would be a money market for you. Please give me a email address for this John Suchey

WELL, FOR A COMPANY AS WELL KNOWN AS YOURS I WOULD THINK YOU COULD PUT A LABEL ON YOUR PRODUCT THAT CAME OFF EASILY. I BOUGHT TWO FOOD CONTAINERS, TRIED TO PEEL THE LABEL OFF OF THE SIDE OF THEM WITHOUT MUCH SUCCESS.

I TRIED SOAKING THEM, I TRIED PEELING THEM, I TRIED SCRAPING THEM OFF AND FINALLY HAD TO USE ACETONE AND A PUTTY KNIFE TO GET THEM OFF WHICH IN TURN RUINED THE FINISH OF THE PRODUCT. IT'S NOT WORTH IT.

Years ago I purchased Rubbermaid outdoor trash cans specifically because of the lifetime warranty offered. On June 10th I spoke on the phone to customer service, which requested I send more than a few pictures to document my failed trash cans under Case# 22012518.

I did so and received no response. On June 15th I phoned again and was advised that emails are junked if over 25MB. I resent pictures in several emails taking care that each was under 15MB. Again I have received no response from customer service.

Both times that I cantacted you I was told I would get a response within 48 hours. Please advise of the problems in getting some service from you. Thanks

Repeatedly called customer service number to inquire about parts for a storage shed.(1W19) I was transferred to someone who I was told could h lo and after 70 minutes the first time and 60 the second time I gave up waiting.No way to conduct business. I I’ll surly never invest in Rubbermaid again if I can not even get customer service to answer the phone.

I have a ten-cup, round Rubbermaid container that is not BPA free. There's no triangle on the bottom with a number to indicate this. Instead there is a circle with #9 in it. Your company claims these as DURABLE and safe, but I'm not about to use this container any longer.

Not sure why your company would make an inferior product like this! The solution would be to send me a product I can trust that has indication (markings on the bottom of it) that this is safe to put food in.

Please respond to this email and I will provide you my address for your company to send me another product - or a refund.

(1) 7 X7 Storage Building delivered with SIGNIFICANT shortage of parts, thereby delaying my home yard installation project. Don't understand how an error of this magnitude could get through the company's Packing & Shipping and Quality Control processes.

(2) Consumer Care person said it would take 7-10 business days for the missing parts to be delivered, even though these were mostly hardware (nuts & bolts mainly) and a very tiny portion of the $645 purchase price. Was told this was my only option-- could not be over-nited! Unbelievable for a large, well-known company like Rubbermaid.

This was filed with Customer Care as Cae # 21593501

I purchased a shed from Sears, Rubber maid model 188757 vertical shed sears order 871522597 on June 24, 2018.

The item was installed on top a layer of cement blocks. The doors warped. On 4/15/2019 I called Rubbermaid customer service rep Porsche and she opened CASE 21390981, I submitted photos that DO SHOW the warped doors and also that it is on top of cement blocks, which are a bit difficult to see but can be seen. The rep did not ask me to show the foundation, just the view from front and side.

However, without asking me rejected my claim, the warranty is 10 years, stating that since it was not set up on cement or wood that she will not honor the warranty. She did not ask me if there was a foundation, she is not replying to my email that challenges her decision.

I called your tec dept as a simple ? all they want to do is take control of my computer which I will not let any one I had a Dell befor swore never again but my husband bought this new window 10 fdor my BD I hate it and

will never buy another and will knock it to any one who is thinking of buying one.

First of all there is no office for free that I can find I needed to make a spread sheet to keep contact with for Rent, Bills, & some other things. When my other eas TFR over it says not available on this computer something that cost this much should have a simple office program and one that does other simple things.

00 computer and I will get rid of it as soon as I get the $$$$.

On 01/27/19, I gave information on a problem I had with a Rubbermaid product. As of 02/03/19, I have not heard back. My number I was sent via email from Rubbermaid is 20467797. I would like a response, please.

finnally reaching " Laurel" customer complaint-manager? and such a PROJECT to simply have Rubbermaid stand behind their product. it has been a totally frustrating waste of my time . or simply disconnected after 5-6 minuites. If your company has gotten TOO BIG for the people out here buying your products perhaps you should think about re-evaluating priorities.

Without a customer base-and fair and reasonable customer complaint services your reputation as a stellar company is failing. A product didn't make me angry-the way my complaint was handled did. So I will wait for a call back to my phone with info to text pictures etc to your company. what?

Stop treating 66 year old women like they are trying to beat you out of a damn mop. relace my mop 269 9621346

My sister in law ordered my wardrobe from y'all, thru the local Walmart. Well one of the pieces are broken the paper in the box told me not to contact the store, instead to call a # on the paper.

The # number got nothing to do with my product & I'm in a bind. Any suggestions???

I received Rubbermaid clear food storage containers as a gift and was pleased with them at first, they were clear, stain resistant, microwaveable and freezer safe. But had them about a year and had to throw them out because they all developed cracks, what a disappointment.

I do have the covers a lot of good that does unless I buy more. Not sure if it'is worth the money. Thought you should know they did not stand up to my expectations.

On 07-05-2018 at 21:07:41 I bought two Rubbermaid, 24 oz water bottles, ergonomic grip, 7D02, from a local Dollar General in New Bloomfield, Pennsylvania. I was excited for this purchase as I thought these bottles I could trust and that they would be durable.

I made my way home, washed the bottles, and filled one of them about halfway full with water. I gave this bottle to my four-year-old son. He had it in his hands for no more than two minutes before it dropped two feet onto our floor and the bottle just cracked and water went everywhere. I'm so disappointed.

Rubbermaid has been my go-to for Tupperware for years. To see a hurt face on a little boy who was so excited about his new green water bottle, I expected so much more.

Just opened a package of Rubbermaid takealongs to get ready for a picnic preparation. None of the tops fit and lock onto the containers. I purchased two packaages at Publix store in Florida about 4 months ago, no longer have receipt.

I love my Rubbermaid containers. Except for the red plastic lids. They are soooo hard to get on and off. The soft blue ones work very well but I dont have enough of them. I cant tell you how many times I have broken and ripped my fingernails trying to remove them.

Can I trade the red hard plastic ones for soft blue ones? I am including a picture of what I have. There are 3 of the smallest ones being used in my frig at the moment.

I recently purchased at target Rubbermaid container set. The containers have rubber seals on the top lids I have used them several times and the food oder remains on the rubber seals. I have washed placed in vinegar nothing takes the smell out. Very dissatisfied

I tried to go buy some Rubbermaid Storage boxes, Roughneck 18 gallon after being a user of them for over 20 years. I was outraged by the high prices of them now, and could not afford even one of them.

Walmart refuses to even stock them because they are so ridiculously expensive that no one buys them. Menards has stopped putting them on their shelves too. Why would you price yourselves right out of the market? I am not poor, but I cannot afford your outrageous prices.

Shame on you for putting a good product out of the reach of regular people like me. I hope you don't own that company too because I do not want to support you any more. You obviously do not care about your customers. Get real.

We've bought Rubbermaid products since I was a child (I'm 67 years old) for their superior quality. My wife recently bought a package of kitchen containers, the first two times I tried to open the containers the lids broke off.

I am attaching a photo. It's obvious that the product is poorly made. I hope this is not indicative of where this product line is headed.

I bought a 16 container set for freezing food for meals and every container cracked apart and made a mess. They were under filled and when out on the counter thawing they broke up when I picked them up. Love your products , this batch seem thinner than most.

Can’t bring them back cause they are broken. I attached one pic

I have a closet fixture that the end caps are too big for. After we had put this up it was far too much trouble to take down. I have dealt with the frustration of the hangers and clothes sliding off the rod because of this.

I need caps that work. This is ridiculous. I paid money and whomever designed this product doesn't know how to measure caps to fit. 00 wasted and frustration beyond compare. Rubbermaid needs to make this right. I have looked up this problem and many people have it.

the door I received for replacement is not the correct color nor the correct design. now I have the doors not matching. can you send me a free left handed door, I will pay shipping? thank you roger

A little over a year ago I purchased a Rubbermaid trash can with wheels. About six months after purchasing it one of the handles broke off. Today the other handle broke off. I paid top dollar for this trash can and it turned out to be junk.

I now have to go back to my old one in the picture attached.

Bought several Rubbermaid plastic cups and really love them. Not sure what all the complaints are about here.

I have always been very pleased. I buy several every holiday or occasion but Easter I was very disappointed. 2cups) 7B04 12. When sending left overs home with the children the lid of the containers would not snap shut.

I purchased a Rubbermaid outdoor shed model 1s84. It was supposed to come with two boxes and it only came with one. When we contacted sears everyone was passing the buck, no one has yet handled it. So, I think we are pretty much stuck with a useless shed.

It cost around 700 dollars. No one wants to help as far as sears customer service goes.

About 2 months ago, 1 of the wheels broke on one of them & just this morning the axle came completely off the other one. I have purchased several Rubbermaid products over the years with excellent service from them. I don't get it why these trash cans are falling apart.

I would really like these replaced so I do not have to share this complaint anymore online. Customer service from Rubbermaid is usually pretty good.

For Christmas of 2013 my husband agreed to a color change in all my kitchen small appliances to red. Consequently my kitchen sink rack went from a rubbermaid cream color rack to one of your wire colored red small sink racks.

The first rack began to crack and peel the red coating after a few months. I can't give you an exact number of months. Initially I thought it may have been the Clorox Clean Up I use to clean with.

So I purchased a second exactly the same rack. I've made a point of not using any harsh products on it. Unfortunately for me I now have the same problem. I give your product a 2 because it looked nice for awhile.