Protection 1 Customer Service
Rated 3.33 of 5 Stars
Based on 3 Complaints

Contact Protection 1 Corporate

Toll free phone number: 877-776-1911

Protection 1 is a leading security systems company for home and buisiness. They have a huge market across the country with 2 million customers and a 97% customer satisfaction rating according the BBB. However, many customers still report common complaints with the business.

If you need to escalate your issue to the head office, you can contact Timothy J. Whall who is the CEO. Tim has held every position in the company from Installer to Call Center operator and from COO to CEO. Protection 1 is founded with the intention to provide security to every home.

If you want to send feedback to corporate, their offices are located at 11525 Stonehollow Drive, Suite 155, Austin, TX, 78758. The support phone number is 877-776-1911 and is available 24 hours a day, 7 days a week.

Experienced poor service? File a complaint here!

Protection 1 Contact Information

Report complaints to corporate and get satisfaction

  • Protection 1 headquarters address

    • 11525 Stonehollow Drive, Suite 155, Austin, TX, 78758
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    24 hours a day

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Top Protection 1 Complaints

Browse more than 3 reviews submitted so far


I have been with ASG Protection One now for about 3years now formally Campbell Security. Trying to get service on my security have been an act of congress. It is so disappointing when you are paying a system that you cannot arm, because you have tried to get the defective sensor replaced or by and no one can get it done. So what security service do I really have? This have been and on going issue. So now IM looking to replace ASG Protection One because they are too big to take care of the customer, IM still waiting on a call back for service that I ask to have done today.


You would always want your family to have good security. So do I and that is why I choose Protection one. One of the best home security automated systems. I am now carefree about their security while I am away. It has a 24/7 monitoring system that is very important. The motion sensors sends color images to our smartphones just incase there is a someone in the house. The whole system is independent and operates wirelessly. That is what I like about Protection One home security and would highly recommend this to all.


Protection1 was more expensive than other home security systems, but I think you get what you pay for. Protection 1 provides complete protection to both Residential and Business as well, where they provide services from security alarms to surveillance cameras and from water sensor to Freeze sensor. They cover entire protection of your house from Indoor to outdoor and even through Night Vision camera's a well. The company is been awarded several times for their excellency in various categories.

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