Popeyes Complaints Continued... (Page 1)

The Popeye Store Located At 15th & Chestnut Street Was Not Clean At All Where Customers Are Allowed To Dine In Tables Were Not Wiped Off & The Cashiers Were Using Their Cellphones At The Counters In Front Of Customers & Another Employee Came To Help Other Cashier Because Of A Line & Call For Next Customer Then Turned Away To Then Use His Cell Phone Behind The Counter In Front Of Customers Who Are Waiting To Place Orders For Their Food. But Unfortunately I Walked Out Because I Myself Am An Assistant Manager Of A Retail Store And I Was Thoroughly Disgusted & Possibly No Air Condition On Either Maybe Problem With The Air Condition Not Sure But Store Was Very Hot Inside. Needless To Say I Walked Out Due To Poor Customer Service & Poor Store Cleanliness. Maybe The Staff Should Be Retrained On Their Jobs & Made To Know Their Customers Pay Their Salaries & With The Customers You Dont Get Paid.

Let me first by saying I love popeyes. Normally. I bought a 11 piece family meal from the store in portaurther tx. At a cost of almost 30 dollars. I have had to throw half the chicken away. It seemed to be old and had dark spots in it. And the red beans were not fresh. The red bean are normally my favorite thing at popeyes. I took two bites and had to throw the rest away. I will not eat at this popeyes ever agin. I will however eat at the popeyes in Watson la where my primary residence is. Never agin.

Doreen was cussing me out saying fuck you bitch the black lady at bell Blvd cedarparktexas

I am sixty years old ,i have been going to popeye chicken sence open in bay area, started getting jubalyen sence u guys put it out ,well i moved to chico haven't been there in a a few months, well i went to the 9ne in chico,just drove in drive through like i do ,order that i love it well it was #6 so after got it why so high they said its $8 what hell no more then i got it home 2 of them they were three quarters way full ,wtf i well never go back to u guys again ur guys should be arrested, the worst rip off from fast food i have ever been to ,

I recently went in to the store in Newcastle de. It was about an hour before they closed. First we ordered and they only had sides left of mashed potatoes and fries they said since 3pm. Okay so we try to be understanding. Then there is no ice in the machine and they said they are out of ice. Okay so we get our food . We asked for spicy they said they only had some spicy and some regular left. Okay so that also means there is no fresh chicken at to me it seemed like it was because they honestly did not feel like making anything that day. But I could be wrong. Maybe there was a rule that they cannot prepare or cook any food to a certain point. Lastly I get home I open my box of chicken and guess what there is a fly twitching in it. I was fine and I accepted that it was just a bad service that night but that upset me. I did take pictures if you need them but I would like someone to acknowledge this. I never been to any popeyes that didnt have fresh chicken and sides and I am willing to travel to the farther stores to ever not step foot inside the Newcastle store.

they are a good clean place to eat but employees hang out in the parking lot playing loud music for 2 to 3 hours after closing and is located by a hotel which generates a lot of customer complaints especially when the music has vulgar language being used this should not be allowed when the business is closed

I purchased a two Piece white spicey and a large strawberry soda @ the drive thur at store # 2873. The person taking my order gave me a total of $ 9. 28. I told him I thought that was to much for a 2 PC Combo. He replied by asking me if I ordered two red beans and rice and I said no, just one.
IThen he said, he would give me my new total at the window. My total was actually more without the second red beans and rice. Now the grand total of my order is $ 10.05. I tried to explain to him, the amount was incorrect but he said the amount was right. I did'nt want to argue with him, in a hurry to get back to work. But after getting back to work, I noticed that a $ 1.20 was added to my combo and a extra .40 cent was added to my soda.
Don't think Mr. Johnny M. is ready for the Drive thru .
Order # 4154, Popeyes # 2873, 269 Johnny M. (Popeyes, 1604 Link St. Orange , Texas 77630 (409) 882-0104, May 02, 2019, Time: 11:19 AM

I went through the drive thru and they forgot a side order of large fries that I paid extra for. When I went back to the window. They asked if I checked under my chicken. I told them yes. They demanded to see my chicken. Then they gave me a small fry. I told them I paid for a large to them demanding to see my receipt. I never have been treated this badly!!

I went to the new Popeyes in Murray KY and got the cajun rice. It to go order,when I got home the rice was ruined. I have no future plans of going to this Popeyes any more. It was horrible

Sun Apr 14, 2019
Merchant name is
POPEYES 2249 GRETNA LA
Merchant category is Restaurants
Amount is $35.48
running balance is$5,060.63

Sun Apr 14, 2019
Merchant name is
POPEYES 2249 GRETNA LA
Merchant category is Restaurants
Amount is $35.48
running balance is$5,025.15

The above transaction has double billed on my Discover card. It was a large order for just my family. The total was $35.48, I think it was 16 pieces of mild chicken, fries, cole slaw, dirty rice, and biscuits. I wound up with 3 wings, and 5 drumsticks. My daughter and my wife wanted wings, so that was obvious. That was O.K., but double the amount needs to be corrected.

Please contact me at (504) 362-8823
Ken Gause
2145 Euclid St.
Terrytown, La. 70056

I usually use the store at B.C.Hwy & TerryPky, but my wife wanted onion rings. They don't serve them there anymore, so I tried the store at W.B.X. & B.C.Hwy. They don't serve them there anymore either. They even used to serve chicken livers there. Miss those, too!!! Service was quick enough. I just noticed the double billing as I paid my Discover card.

I have been in line in grandview mo for 30 min its always a long wait but tonight its really really bad i dont know if they have enough staff or what its friday night love ur chicken but the wait anf service is not worth it

Yesterday, 4.14.19 at appr 6:00 pm when in to order out. An employee from your establishment has an altercation with an customer. From the way they spoke then knew each other. You employee used such vulgar language, while kids were present. He was asked to tone it down by the lady up front which he ignored. He was one of the servers there. I was told that I has to wait 5 minutes for hot chicken to come, well after waiting appr 20 minutes returned to the counter to be advised that mi ticket was missing. It was horrible, and I will never return back to this location, the behavior was unacceptable and I feel very unsafe in this so called place of business.

I visited Popeyes restaurant for the 1st time today. The encounter was unreal. I purchased a 12 strip family meal of mild chicken on my way home 4/8/ 2019. The receipt states it was 4:13 pm. The order # was 76. The Popeyes was restaurant #12947 1101 N Main St Shelbyville, TN 37160. When I returned home with the food, everything was correct but the chicken. I was given a 6 piece box of hot chicken. I drove 20 plus min. back to the restaurant with my receipt and the chicken. I explained the situation to the heavy set black girl at the counter in a nice way. Mistakes happen. Her reply was an arrogant denial that a mistake was made. She said, "I packed that order, and I didn't make a mistake." I wonder how she thought I got the receipt that was correct, but a 6 piece hot chicken? I showed her the inside of the chicken. It was hot spiced chicken. She argued with me. Finally, she gave me the correct chicken. I stated that the fries I purchased would be cold and gross when I got home. She wouldn't replace the fries because I didn't bring them with me. The receipt proved that they were purchased. After 40 plus min, anyone would have known they would be cold and not good. After her rudeness, I stated I would not be back to that Popeyes.( At least as long as she works there.) I also said that I intended to let corporate know how bad the restaurant was run. As I opened the door to leave, I could hear the girl mocking me with what I had just said. No, I am not kidding. She was mocking a customer. I'm 60 plus yrs old. I have never experienced anything like that before anywhere. I am asking you to do what you can to have the girl fired. She doesn't need to be working in food service for sure. When I got home I tried to eat my chicken, cold sides, and biscuits. I felt stupid for spending $32.90 for such an awful experience. Thank you.

'

I went to buy dinner at 10:45 pm and was told that they were out of chicken and would not be cooking any more for the night. There were 5 cars in line behind me and 3 before me. How do you run out of chicken at the chicken restaurant? McDonald's never runs out of burgers or fries. The service is always sad anyway but the food is usually good, but this is disappointing.

Been going to popeyes in killeen for awhile...this shift manager merilyn is the rudest manager i have met in any place ive gone too...the past 3 times me and my wife have gone to she has been rude to us and other customers and staff as well this is unacceptable obviously nothing is being done just went there last night and she was still there and rude as can be.

Got surf and turf very dissatisfied 4sm.shrimp 4pieces thin fried so hard ,lady at window just handed a BOX out the window no napkins no silverware didn't ask also thrower to boxes of sauce in box and fries were old .I enjoyed the last surf and turf but very dissatisfied and the girl in the window her hair was flying all over the place

I went to Popeyes #10637 today 4/3/19 at 3:30 p.m. I went through the drive thru my order #21, I was very disappointed with my order. I ordered the spicy chicken sandwich combo, the bottom bun was hard and the fries was just in the bag not in any type of container. I tried calling them at 281-405-0306 no one answered the phone. I went back to Popeyes too the drive thru. The lady at the window said she was the Manager. I informed her about my dissatisfaction with my order and that I would like another sandwich due to my bun was hard and they just through my fries in the bag. She told me the chicken was not cooked until I placed the order, I told her my complaint was that the bottom bun was very hard not about the chicken. I told her about my fries being thrown into my bag she told me that they ran out of the containers for the fries. This is the second time within 2 months that I have notice my fries being thrown in the bag. I was disappointed because I have been telling others about Popeyes spicy chicken sandwich tasting better than Chick- fil-A and this happen.

Went to popeyes and again they ripped me off. I always use a coupon and they always conveniently forget a piece of chicken. If I order a 10 I get 9 if I order 14 I get 13. Are they doing this to everyone? I live 20 mins away and they won't do anything about it unless you go back. That's b.s. I work all day That's why I got fast food in the first place.

The client service was horrible. I have never seen such in my life. It was lunch time, and the was outside the door, the had one cashier open, and the other two employees was standing there looking at her take order, Not one time did they open up another The manager was standing there looking at the line as it grew and didn't say a word. The employee was rude as hell. This isn't the first time this has happen, This popeeys is on chestnut street in Philadelphia, all those employee need to be retrained on customer service. It's terrible.

On Sunday March 31 @ 4:00pm I made a $30.21 purchase at 1322 14th Street NW Washington DC 20005. The food was for a church function . My order was spicy white and mild dark. When I reached my destination, I noticed a very large piece on top that was supposed to be a breast. It looked very odd and my guest did not want to eat it..it looked like it might have teeth. I returned to the store after the meeting which was at 6:00pm to at least exchange that one breast. The manager on duty who refused to give her name and was not wearing a name tag refused. She said it was a different shift and she was not going to make the exchange. I was very calm and pleaded with her to make the change. She asked me to move over because she had Uber customers to wait on and she would get back to me. I waited for 1 hour before she acknowledged me again with Ms., I told you I was not going to exchange that chicken. She said it was a breast with a bone when actually it looked like something with a tail. This thing has bothered me for the last few days. I did call same day to make a formal complaint but no one has returned the call so now I am asking for a FULL refund. The manager was very insensitive to this situation and offered no assistance at all.. NOT GOOD CUSTOMER SERVICE. I am still waiting for a call back at (202) 631.5370 Thanks

this afternoon we went to Popeyes to get dinner. we had to wait over 30 minutes. our order total was $33.98 several people came in and ordered after we us and started waiting.. everyone noticed they were serving driveup customers and not dinning room customers. Rainbow City,
AL Popeyes needs to show all customers the same respect driveup and dinning room . If not just close the dinning room and let everyone drive up !

I wish I could give this negative stars? The assistant managers name is Tammy and should be fired! I went there on a Tuesday and they had a $4.99 special. I went through the drive thru and asked if I could get white meat with the special, I was told no I could get a combo, I said OK can I pay extra for white meat in the special in a very nice voice. Tammy the assistant mgr came on the speaker and started yelling at me saying I could only get either or? I drove to the window ordering nothing to ask her name. Again yelling at me and telling me to have a nice day sarcastically. Now I'm pissed. I pull into the lot and walk into the restaurant and ask what her problem is. She told me I was yelling her workers and told me to stop cursing? I did not yell at them or I was not cursing, she was cursing and there was children present. She said I was trying to get over on them because of the Tuesday special? I also saw a worker sweeping where they were serving food and then put down the broom and dust pan and put chicken in a box? Hmm? Health department issues maybe?
I called popeyes customer service line twice and they don't care. I called the location directly to find out the franchise owners name and was treated with the same rudeness from the general manager.
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I had to wait several minutes in the Drive-Thru line just to find out when I got to the order that they were out of the jumbo shrimp so I decided to order the popcorn shrimp. When I get to the window to pay my money she asked me to pull up. Then I proceeded to wait for a long. Of time I would say about 10 minutes and had already spent several minutes in drive-thru. So when I go inside before I can say anything one of the root worker says she wants a refund. So I'll talk with somebody that I thought was a manager and she said I needed my receipt so I proceeded to go back outside to get my receipt. When I came back in it was another mean looking man can I help you she finally gave me a refund the other lady said that I can have the food but she told me I couldn't and I said to her do you realize how long I waited and she never apologized in fact it seemed like she snatched the receipt out of my hand and I told her but she stated she didn't so maybe it was just me. And also when I pulled up to the drive-thru the lady at the window was eating candy which is very unsanitary. Do your workers not know about ServSafe and food sanitation? Or I had a terrible experience at this Popeyes and I'm sad to say that it's so close to my house but it's going to be hard for me to go back. They really need to get their act together.

I went to Popeyes and ordered my food and went home to have dinner with family The chicken was under cooked and I didnt recieve the side dishes I ordered. Was very disappointed with popeyes Sincerely Ms Burns

I had a cupon that I had received about 3 days ago,the person taking my order refused to honor it because it was not in the system yet.So I left then I drove over cement parking stops that are by the driveway.
Thanks for the poor service and the night mare of the parking dividersituation all over the driveway
Joe

My food was dry, hard, over cooked. When requesting a manager, never received one. The lady who was there was rude obnoxious and condescending! My receipt is totally wrong and doesn’t make sense. I called customer service. This restaurant will not last long with The substandard food and the poor quality of the people employed. Waiting to speak with someone who cares.

The new store that opened in Punta Gorda Florida on Kings Hwy is so slow. They have the person that takes your order then another and then that same person turns around and makes ur order. I what’d 35 min before I got my order and left. The manger spent his time putting mash potatoes in a cup the whole time while all this is going on. There were 7 people behind me waiting just to order. The man standing next to me said it’s like this all the time. I believe they short staffed because the manager is in willing to pay for more help or is only allowed so much labor cost. Whatever it is there is no excuse for a person to wait 35 mins at a FAST food restaurant. I will never return to that store. Also I just got the Popeyes flyer in the mail and decided to try a $5 surf and turf box, when I get there after waiting 12 mins before she starts my order she then tells me they stop selling shrimp. It was 5:30 on a Monday, this is rush hour and you don’t have shrimp. Again I will never go back to that store, ever. I left so mad over a meal, even writing this makes me mad again. I can’t believe that a manager can’t do a variance check on food to see if they have enough for rush. That fact that he wasent sweating while working and dipping mashed potato’s in a cup. Not even paying attention to anything that was going on. The guy is clueless. I could run a store better.

What a shame.....

we visited the sore in thornton Colorado store 420! We have never had such a sensational visit to popeyes! The most charming beautiful funny young lady took care of our needs from beginning to end! She was the definition of excellent customer service! Please thank GINA for going above and beyond anything you could imagine! GINA YIU ARE ALL STR GOLDEN! from my family to yours thank you!

First of all, when we ordered the food the cashier said it would be a few minutes. 35 minutes later they just started getting my order together. When they called my name and I went over they said here you go "we are waiting on 1 gal of Lemonade." When I looked at my order I said where the 3 large sides are. He said OH, let me get them. Then I asked, "where are my biscuits," he asked someone in the back where my biscuits were. After I finally got everything, so I thought we went home. I live 30 miles from the store in a different city. When I got home and looked at my order the cashier got it all wrong and my order was screwed. I ordered 1-8 piece chicken only mild, 1- 12 piece tenders mild chicken only, 1- 16 piece meal mild with 3 large Mac and Cheeses. What I got was 1 box with 6 pieces of chicken, a 12 piece tender mild and a 16 pieces Chicken mild. So my 8 pieces were missing 2 breasts, my 16 pieces were supposed to be tenders was regular chicken. My chicken was cold and my mac and cheese were cold. When we were there all the chicken bins were full. I watch them the whole time and did not see anything happen but them all talking and the must-have served 8 to 10 customers plus the drive-thru while I was waiting. I was going to use the drive-thru but there was a sign saying there was some kind of problem with it. I think it was you had to order thru the window because the speaker did not work. Thank god I did not go through the drive-through. I called the store and the manager answered. O told him my problem and he sounded like he really did not care. I asked when he came in and he said 11. I asked him if he remembered me or my order which was around $91.95. He said he was in the drive through the whole time because it was busy. I call BULLSHIT. When I was there was 1 blond girl working the drive through and it did not get busy till about 20 minutes after I got there. He said he could take my name down and next time I come in he would give me my missing items. Problem is when I looked at my receipt what I got is what was on the receipt which is not what I ordered. Yes, it was partially my fault for not double check the receipt and the boxes when I got them, but that does not excuse the lack of service and the way I was treated. I do not expect anything for this. I am just letting you know what happened. I know complaints like this fall on deaf ears, but that is the society we live in.

My father and I went to Popeye's on Fletcher Ave in Tampa today to purchase a 12 piece family meal. As you can see from the receipt, our order was placed at 15:28. After asking twice when our order would be ready (they said they were waiting for the chicken to cook), we finally got our meal at 15:50. There was zero urgency, and very lackadaisical attitudes. The cashier was nice but should of kept us informed instead of waiting for us to ask what the problem was. She did offer a free drink.

We felt it took entirely too long for our order, and the customer service associates are in serious need of training. That usually indicates poor management. As a matter of fact, we seem to have this issue with every location we go to in Tampa. We haven't been in a long time because of it. That's a shame, because we really like the food!

I could of just let this go, but I think corporate needs to know what's going on in their stores. This is the first time I've complained - I wish I would have sooner. Thank you for your time.

Alex

Good morning, I am retired Navy, after 30 years, and meet my husband frequently for lunch at the Army Fort Eustis, Newport News, VA food court inside their Main Exchange. I always get the blackened tenders, green beans, and unsweet tea. We also take our grandson that works on the Army base lunch. The "last couple of months" we have had numerous issues with customer service to include: they open at 10:30 and we got our food at 10:55, running special for dessert pie for $1 with meal but got charged full price 3 different times-cashier couldn't figure out how to discount so we got 2 pies instead, last Monday ordered 3 meals-all 3 wrong (at 11:00), had to ask for unsweet tea to be made fresh because what was on counter was bad and bitter. We only eat at Popeye's on base due to lunch constraint times but now we have to allot for more time because it takes an average of 20 minutes to get your food. Noticed very high turnover of employees. You can call me at 757-348-7330 with any questions.
Thank you very much,
Karen Lewis

As usual the employees can't get the order correct. My cajun fish dinner came with only 2 pieces but of course I was charged the entire price. It might help if employees were fluid in English. The fish was overcooked. My Butterfly shrimp was nothing but bread and the shrimp inside was nothing but a popcorn shrimp. The fries were cold and dry and I'm pretty sure they had been re-fried. The biscuit was more like KFC than Popeye's recipe. Neither Irving location seems to use authentic Popeye's seasoning. The 10 piece chicken was just ok - again, doesn't taste authentic. (I'm a LA native and my family lives at Popeye's but today ends it - I'm tired of complaining to you and nothing is ever done!) I complained about another location many times because they didn't use your seasoning or packets (ketchup,honey) and was ignored, however for whatever reasoning it was closed around 2010(thank God). The employees can't be expected to do a job when they don't understand English and have to ask another employee what goes in the order. The manager and the employees have attitude when you point out their errors. Many times they have left the field of view with my order after I pointed out an error. I have asked that they redo and it and it has been thrown back where the food is and has also been put in the garbage. Also the locations won't be any better than corporate and my son and I have called in complaints for years and have been told to expect a call back or coupons. We have not received either.

BTW, this is the complaint I typed into their complaint form but neglected to send because I would have to give approval for them to collect and share my data. I'm already overpaying for pathetic service and food so why enrich they any further.

The workers at Popeyes in Jacksonville Florida , the Mandarin store at 10132 San Jose Blvd. After ordering $43.00 worth of food after school for grandkids and self, (then spending an additional $5.34 for an additional side item, spending almost $50 total) I asked the already rude girl from the drive thru speaker .... ‘are all items in the bag’? I asked did I have the 6 biscuits that came with the food? She assured me all items were in the bag. After going home I found that no biscuits were in the bag. I went back to Popeyes and pulled up to drive thru window, only to be completely ignored by all employees who saw me and kept moving back and forth inside past the window. With no crowds inside at all. I guess they wanted to teach me a lesson for coming straight to the window. I tapped on the window with an ink pen several times and they never answered me. I sat until I figured someone would come through the line. Several minutes later (almost 10 mins), a nice older lady (that I’m sure the other employees told to come talk to me) apologized, & gave me my biscuits. I told them that the other employees were unprofessional and rude, and that I would call corporate to make a complaint on them. This has to be the WORST Popeyes on the planet who hire THE WORST EMPLOYEES! I will NOT go back there again!!!!!

Hello, I am writing in regards about the butterfly shrimp special you are runing. I live in Clarksdale,Ms and the popeyes have been out of shrimp for the past 3 weeks. I just wondering how you gonna run a specail how you gonna not have the food.. I do not know if they sealing the shrimp of what but I use to work for a fastfood restureant and the truck would run every sunday.. I am mad becasue I love popeyes and everyday I would take my luch there and drive 10 mintures to get there and no shrimp.... Could you PLEASE check into this issue... Thank You...

I went to your store at 7612 South Western Avenue Oklahoma City ok 73139 shop number 11415 on the 03/16/19 at 230 pm and ordered your daily special . This included two spice tender wraps and ordered the large red bean and rice. I had to wait for the order but to my chagrin and surprise as saw the representative preparing my wraps with her bare hands after she was done and brought the food to me from the tag on her attire I think her name was Juliet or Julian but she appeared to be Mexican or somebody of the Hispanic origin. I complained to her that she should not have used her bare hands instead of her to apologize to me she walked away from me and started jeering at me in a sarcastic manner and dropped the food in front of her Manager. I thought the manager would know better he wore his gloves and prepared my order for me and dropped it in front of me as if he was pissed off. The manager to my knowledge was black male who I think has a gap on his tooth and the way he talked to me when he dropped the food appeared he has a speech impediment. I later ate the food and I was throwing up throughout the day I think that food environment was dirty or something was not right somewhere. I need to be apologized to and those employees need to be brought to book. Thanks

I been visiting popeyes for sometime now this young lady that in drive every morning so today on 3-16-2019 i ask could i add at windows she ask a manager and other manager that was at windows she call another person may me not to orde and you cashier name is Angela and i fell bad and this is at popeye on 275 South Morrison Blvd. Hammond La 70401 the cashie Angela have a nasty attitude

I went to the Stratford Ct store drive through window yesterday and ordered a 4 piece dinner. My side was mash potatoes. I also ordered a side of cole slaw. When I got to the window the girl told me they were out of thies so I said fine give me two legs. When I got home and opened up my dinner their was no mashed potatoes and the cole slaw was turned upside down in the box leaking all over the rest of my food.I could barely eat anything. I was charged for everything and was not happy. I think you need to hire more competent people or at least train them better.

Bad coldslow sawer.i was eating and i took a fork full me with a week stomic it mad me threw Up.i called popeys and thay refused to give me the hole meel after i talked to her.then i said i would call corpert

March 5th 2019

I am a Popeye's fan, but today made me never want to visit your franchise again!! I went to your location at 622 S. 14th St in Kingsville, TX. When I got to he register the cashier informed me that there weren't any biscuits and offered instead a free soda. I said ok. I ordered (2) 2 piece spicy "white meat" dinners with mashed potatoes and gravy and two apple pies to go. After that the cashier walked away from the register and another cashier came up. First she didn't get my second dinner, then I had to wait for her to change the coke. I got back to my office and opened the dinners and I had "dark meat"! not only was it dark meat, it was not spicy, and it was greasy and cold. The apple pie was cold also. It was like it came out of the refrigerator. The Seria mist she gave me was carbonated water!! I almost threw up!! Needless to say, I threw the mess in the trash. I only get 30 mins for lunch, so I could not go back. I could not report it to the store because they would not answer the phone. I called SEVERAL TIMES!!! and they just the phone ring and ring!!!!

I know this is not the kind of customer service that Popeyes wants affiliated with their name. This was totally UNSAT and it will be a long time before I visit this establishment again. If I crave chicken, I will take by business to Chicken Express!!

Register 2 1406751
Tue, March 5 2019
Cashier: Yvonne C

Address 622 S. 14th St
Kingsville, TX 78363
(361) 532-7459

On Wednesday, February 27, 2019 I had the most horrible and degraded experience at a Popeyes restaurant in Willowbrook mall in Wayne, New Jersey. I ordered the Surf and Turf meal and paid $6.95 for the meal. When I got my order it was wrong. I told the cashier the order was wrong, the cashier then tells me to inform the person that gave me my order that it was wrong, so I did as the cashier instructed me to do. The young lady took the food from me and hands it back to the lady that was making the orders and explained to her in Spanish that the order was wrong. The lady that made the order then asked me what was wrong with my food in broken English. I explained to her that I ordered the Surf and Turf with fries and not mashed potato. She then tells me to wait the French fries are being cooked. As I'm waiting by the counter, she gives my order back to the young lady that handed it to her. The young lady then gives my wrong order to a customer. After waiting a few minutes, I asked for my food. They said to me in broken English "we give you food." I informed them that they gave my order to a customer, they then accused me of stealing the food and demanded that I returned the food if I wanted to get my fries. I asked for my money back and they refused to refund me my money. I then asked to speak to the manager. The manager spoke to them in Spanish before speaking to me. He asked me for my receipt, I showed it to him. He then snatched the receipt from my hand. He tells me that his workers told him that they gave me my food and if I wanted my money back that I would have to return the food to him. I informed him that I gave his workers the food back and that they gave it to another customer. He said, "no you have the food, if you want your money, give me the food. " I asked him to review the camera recordings to find out what happen to the food. He refuses, then I informed him that I would call the mall security and Wayne Police to review the camera footage if he did not refund me my money. After going back and forth with me, he instructs the cashier to give me back my money. This experience was very humiliating and it has destroy my love for Popeyes. I hope someone from your company do a surprise inspection of this restaurant. This restaurant manager and his workers need to learn how to treat people with respect and in a dignifying manner. They need to be culturally diverse and be able to speak the English language because Popeyes' customers are diverse.

The counter was filthy! THE ENTIRE PLACE WAS DISCUSSING. Most of the workers did not speak English. The service was terrible! The customer in front of me was so upset he walked out!
I walked out right behind him.

Went to Popeyes in Killeen the manager merilyn was so rude...and the way she talked to me and my husband and the rest of the customers was not professional...I understand it was a busy night but the rudeness was uncalled for...Gloria the other manager was a nice manager she talked to us and we became ok now that's customer service.

I experienced derogatory racial slurs and verbal threats from a manager at (6631 watt avenue North Highlands CA 95660 see employee attached photo) My children had to endure the derogatory remarks and foul language along with gang related violence threats I want this investigated and this employee relieved of duties I have also filed a police report for the gang related threats this employee has made toward me and my children.

Location:1760 Eastchase Pkwy Ft. Worth, Texas
Coming in from a drive out of town last night, I decided to go to what appeared to be a very nice Popeye's location. It appeared to be a somewhat new. I pulled up in the drive thru and was greeted horribly by a young lady on the speaker. I placed my order anyways and told her of a coupon on the app I would like to use. She stated "we don't take coupons of any kind at this location". I drove to the window and asked to speak to the manager and he informed me that corporate has not come out in 2 months to fix this issue. The manager did nothing to even rectify the issue other than saying "its not fair to me the customer but there was nothing he could do". I took my order and drove off. I get home and out of a 9 piece box 5 pieces were wings. You pay over $20.00 for 5 wings, 4 other small chicken pieces and two large sides that weren't even filled all the way up. Nice. So call today to get the name of the General manager and the lady that answers the phone says "for what?" lol... Great and superior customer service. She appears to really enjoy her job. Much to my surprise she invites Jose, the same manager to the phone that I spoke with last night to give me the name and number. He gives me the name of Carlos. I asked for the last name, he said "Garcia". I asked for the phone number and he placed me on hold never coming back so after almost 5 minutes of hold time I hung up to call back and this time no answer at all. I am not understanding how places like this stay open. I understand it is not a 5 start restaurant but as a paying customer I expect decent service. I am not happy at all. Training would be very helpful on how to treat customers and service to ensure your doors stay open. I would like to think that management has no clue of how this store is being operated. What are the chances of poor quality service, two days in a row. Suggestion, secret shoppers are great ways to find out how your operation is being handled. Also, maybe make a phone call and ask for general information and she how your company is being represented. Not happy at all and will not be going back to this location. There are several other locations that would gladly take my money and provide me with the service I am paying for.

My son works at the popeye’s at 812 Lynnhaven parkway Virginia Beach va. He lost his check two months ago, he has contacted his manager the district manager and I have contacted the customer service department. No results!! They have not cut him a check and still expect him to work there with a smile on his face knowing that they have cheated him out of $600. I will be contact our family lawyer to see what our rights are.

Hello my complaint is; I live in Augusta Georgia and I visit your store number 4423 450 Walton way. my son went there to place three different orders for separate coupons on each order due to my release from the Hospital for myself and guest to eat. first they charge regular price for the 5piece tender meal for over $10.00 and the coupon was for $7.99 then there was a 2piece coupon for $3.99 and was charge $5.45. and only was able to use one coupon. I had to get out of bed still recovering from a 7 day hospital stay ; and see why my bank card was charged 4 different times. I spoke with the Manager he was rude he wore a patch over his eye bad customer service; it was 01/31/2019 08:32 pm. he stated that my son could use one coupon per person and he were told that it was for 3 people that were home watching me until my son came back with the food. with that being said I ask for a refund; he claim that he did and it was honored. he over charge me twice for the 5 piece tenders and 5piece chicken near $30.00 plus $5.45 was not refunded back to my account. as he claimed it was. I have receipts and I have my banking information of what ive been charged. I will never return back to that popeyes again. now I will have to call my bank to get unauthorized charges removed from my account.

I lost my job due to poor general manager assisting me with my religion and not being able to work Saturdays. There suppose to be no discrimination towards religion and I will be filing a suit against Popeyes for discrimantion !!!!

i was at your store located at 3317 bardstown road in louisvlle ky. I was there around 1:55 pm on 1/24/19 . it was not busy at the drive thru.
only myself and another person in car before me. the person taking the order from this store was rushing and did not give us time to look at what we wanted for our sides before she started rattling them off so fast as if to say hurry up and place order. this is the 1st time i have ever felt someone being so rude especially spending our money to be hassled this way and she definitely does not need to be taking orders. the car before me was puzzled as i was. i wont be going back there as i have been there many times before .The person taking order was way out of line.
Also, the person taking the order was not the one that gave us our food when we pulled up to window , so i asked her was she the one taking the order and she said it was another lady. i called the store only to be told voice mail system was full?????? Called quite a few times, same message.

i have over 40 years of customer service experience and this day at your drive-thru was a very bad experience . Either this person needs to be trained or taken from processing orders.

Popeyes Chicken: This is what my ticket looks like: It was not store # and I tried to call the location on 2110 Gilmer Road, Longview, TX and the line is busy. The chicken was terrible, the pieces were small in size, the taste was not what I had expected to be mild, (nasty) and the rice was so dry, I had to go home and open up a bag of Uncle Ben wild rice to eat by itself. I expected better from this food chain. this is what my receipt looks like:
APP, ORDER
33 Ashley H
Chk 1459 Jan19'19 06:24PM
DINE OUT
1 4 for $5 BIC $5.00
Mild
Mixed
1 Lg. Cajun Rice $4.99
Cash $20.00
App.bmp
Subtotal 9.99
Tax 0.82
Payment 10.81
Change Due 9.19
App.bmp