Popeyes Complaints Continued... (Page 6)

Your store (11680) in Harlingen, Texas has finally pushed me to make a written complaint. For some time the service has been going down. The amount of repaired food is not available, you are forced to wait more than ten minutes to get your order during non lunch periods. The shift manager seems to not know what is going on and the service is lacking, employees walking around behind the counter looking at you but not waiting on you. Today the fella tried to give my tray of food to other customer and had to remove it from the counter and return it to the prep area after the other customer had touched the food. When I request BBQ or honey condiments the server acts like it's to be doled out piece meal. This store is the only one on this side of Harlingen and I like to enjoy your chicken every couple of weeks but this service does not bring me back in.

Thanks for your time.

Bill

I am complaining about your two Popeyes Chicken location in Hayward Ca, and Okaland, Ca, City Center, location. They never have chicken wings at any of the two locations. And they never have spicy chicken wings either. This is a problem with these restaurants. They are either lying or do not care. Can you please explain. Would like a response.

No STAR!!!!! I don't believe I will be visiting this location again. I was ask to pull up since I had 2 coupons. i already knew they would have to be paid for seperate. Manage with green shirt name tag Marschel. When I handed her(mgmt) the first coupon she treated it like it was fake right in front of me she kept looking & staring at it for a few minutes before she ask for my order. After I first order they closed the window. I ask if I could placed my other order the cashier said she had to check. So i only order 2 of my 3 order. I decided that I would spend the other $20.00 on something else. The rudeness became even worst once I got my food. I check my order and receipt and told her my order was not right.
Was Rung up -VS- What was ordered for both tickets.
Ticket 429 Ticket 430
Large Coke Sprite No Ice 3 Tndr Dnr Bay. Buffalo Tenders old No Sauce
2pc Breast & Thigh 2pc Breast & Leg Cajun fries Cajun Rice
The manager said out loud she order a thigh not a leg give it here and let me change it. no sauce Sprite had ice tasted water-down biscuits were hard fries were not crispy rice was extra dry.I told that I could not have my receipt cause it had already been redeemed, and as I explained to her i was ordering for someone else, but that did not matter she just kept being rude.We trash the food,we do not want it replaced and we do not want the money back. That manager really needs to be removed from the store.+

I went to Popeyes in Copperas Cove Texas on November, 7, 2018 at 508pm. I ordered 8 piece all dark meal. I also ordered two extra sides and 3 apple pies. It took them around 40 minutes to get my order out. I was given a free apple pie for the inconvenience. When I got home it was white meat in my order. I was going to go back, but my husband saw how upset I was and told me not to go back. This is not the first time I've had problems with this store.

I went to Popeyes in Copperas Cove Texas on November, 7, 2018 at 508pm. I ordered 8 piece all dark meal. I also ordered two extra sides and 3 apple pies. It took them around 40 minutes to get my order out. I was given a free apple pie for the inconvenience. When I got home it was white meat in my order. I was going to go back, but my husband saw how upset I was and told me not to go back. This is not the first time I've had problems with this store.

I went to Popeyes in Copperas Cove Texas on November, 7, 2018 at 508pm. I ordered 8 piece all dark meal. I also ordered two extra sides and 3 apple pies. It took them around 40 minutes to get my order out. I was given a free apple pie for the inconvenience. When I got home it was white meat in my order. I was going to go back, but my husband saw how upset I was and told me not to go back. This is not the first time I've had problems with this store.

U have a lot of nerve More than Doubling your prices. Oh stop there today and realized that your prices have more than doubled there is no way to peas chicken is worth eight dollars in three pieces over nine never well I go to Popeyes again I had a group with me and none of us will ever return to Popeyes I also stopped in another store on my way home and was telling them the situation she had the same ordeal and her and her friends refused to go in as well Greed You know where

The chicken was fried to a crisp. Chicken disgustingly old red beans n rice old n starchy. The staff at the Beaumont phelan street location r rude and ignorant n sarcastic I asked to speak with a manager n the female stated she was a manager, cheroria. I asked for the district managers phone number n she refused to give it to me. Something needs to be done with the Dowlen street place. I would appreciate if someone call me ASAP, today!

Popeyes in auburn Alabama around 5pm 11/2/2018. Manager cursing at an employee that was still in training right in front of the customers. One customer ask why was she talking to the trainee like that and she cursed the customer out. Another manager came in and got hostile with the trainee that has only been there 2 days! Then there was an indanisian there with the same attitude told the young man to go home. This needs to be fixed and everyone on that shift needs to be fired. Very unprofessional and should not be going on in front of customers and the choice of words is unexceptionable

I went to Popeyes and ordered an 8 Piece meal. When I got home I noticed that I was given 7 pieces instead of 8 because the wing was still attached to the breast.

I had a very bad experience at the store on Elysian Fields and Robert E. Lee Boulevard. First of all the drive thru was not fully operable. They were not taking debit cards (cash only) You did not know that until you were at the window. No signs were put out and I was told that they could not put out any signs. The lady who was standing in the front as I approached the counter was very rude and said that there was nothing they could do about what was going on with the drive thru. I explained to her that I was not pleased about the inconvenience and she said to me OH, well. I did say to her that I was going to report it and also include her rudeness and then she said to the cashier not to wait on me. Of course, I did not argue but said upon my leaving that I will definitely be sure to file a report. She refused to give me her name but stood up with authority. If she happens to be the manager, your store is in deep trouble. My lunch entire lunch period had expired due to the incident. I am a twice a week popeyes customer and never had such a bad experience at any of your stores. Please give me a call if possible at 504-710-0652.

I waited 30 minutes for my order without being acknowledged by staff. After the 30 minutes I address the window person and a weak Sorry was it. Then I was shorted a wing dinner but still charged 4.99. I called the store location and a recording came on stating the call could not be completed. This is not the 1st time for a long wait and incorrect order. Not happy at all!!!

sent my daughter to popeyes with a coupon for a 14 pieces mix they only gave her breast and wings I tried to call them many times the line is busy as allways

Extremely poor customer service. Will be sending a letter of the incident.

I was in Popeyes June 24 th ordered over $20 worth of food they put my fish in another tackle box and didn’t give me a whole order of butterfly shrimp I paid for since then I called 3 x no call back no email nothing in the mail horrible that they don’t treat their customers nice when they have an issue

Yesterday 10/10/2018 at 5 20pm me and my mom really wanted popeyes for dinner. we do not have one close to us so we have we really have to go out our way to get some so we do not eat it often. but love it. I grew up on popeyes. the one we went to was in atlantic beach fl 32233. well went through the dr thru and ordered spicy chicken and it looked like it had been sitting for a while. so i asked for fresh chicken they said ok, even though i saw she was not happy about that. I parked and went in and waited. after the chicken came out she handed me my box of chicken and it looked the same as the first. now Im mad. My mom really wanted some popeyes so i took it. but anyways either the grease needed to be changed or they put old chicken down to heat it. I dont know but I do know it was so of the sorriest chicken i have ever had from popeyes and i am 37 yrs old I have been eating popeyes all my life.

Got there and placed my order at 11:52 am at first i ordered 2 $5 chicken meals. Come to find out it came with nothing but chicken. So i asked to change my order. The cashier made a ugh comment and a noise. I apologised and said i didnt know it was only chicken. Then she said what u want then. So i proceeded to give her my order.i told to give me a 2 piece meal and she said so u want 2 two piece meals? I said no mam. Then i started again to tell her i wanted a 2 piece meal and a 4 piece meal.and i started to tell her sides and she interupted me again. I finally gave my whole order and got my receipt. Receipt said i placed order at 11:52. I waIted and waited and waited. I was finally called by name to get order. To my amaze it was not even ready. They had made the 2 $5 meals. Which are not meals at all just chicken! Then they asked what i ordered and if it was for there or to go? Really?my food was still not ready and a over a hour had passed. Then finally got them at 1:15. But it was still not right. I had ordered mashed potatoes with No gravy and they had gravy on them. So i told the lady and she went around counter to back line to tell them but on her way back to the line she went around a co worker and i heard her say without mistake. Her words were (I hate this lady). When she come back i told her i was taking food to my husband and i will be right back. So i did and explained to husband what had happened and he was very angry not mention it took us about a hour and half to get food. We will never go to that popeyes again. Very devastating. During all this time the manager that was on the cooking line told the cashier to stop taking orders for a while till they catch up. That was unbelievable in itself. What in the world is going on in your kitchens and stores?? Just thought u should be aware of how it was being run! And i am out $19:89 for food that we had to take home because by the tine we git everything it was cold and took way to long. My ticket number was. 1020. The store was in leesburg florida and number of store is0112-2689. My phone number is 352 431 9372. Thank you. Sincerely Donna Tyre

On August 20, 2018 I didn't receive great customer service at the Harker Heights , Texas restaurant. After a long day of work, just stop to pick up some food for myself and my father. Manager was very moody & had a attitude. The chicken I requested wasn't ready so they had to drop some more, she wasn't accommodating to me at all. There was a gentlemen in front of me, he decided to order more food she got his order out promptly, also another lady walked up to order food. She asked her if she would like a soda while she waited... That wasn't very kind of her & she had someone finish my order, will not be going back to that Popeyes.
The restroom & lobby was dirty!

Went to your store today # 10743 in Wheaton Plaza. Normally I get the 5 dollar boy that included a side and biscuit but today I was charged extra for the side and said that I had to pay for the biscuit. Tried to get an explanation for this but the customer service was terrible. No explanation given for this change at all. I was not pleased with the service today. My check # 6327 and Time was 12:10 PM during my lunch hour.

I stopped at Popeyes in Clermont, FL on Monday, August 13th at 5:14pm.
I went through the drive-thru and placed an order for Boneless Chicken Wings. I was not told that the wings would be spicy. No signage or discussion with the girl at the window would have indicated these wings would be spicy. When I asked for the sauce to be nonspicy, she said they only had spicy sauces! I mentioned I cannot eat spicy, she still did not mention the chicken would be spicy. When I got home and started to eat it, I was overwhelmed with the spicy chicken. I ate the biscuit and coleslaw as my meal.

I called and asked to speak with a manager on duty, and was told he wasn't there. I asked to speak with a supervisor. The girl who answered the phone said she was a supervisor. I didn't think she was, but I proceeded to tell her about the problem I had with the spicy chicken. I told her I would like to come the next day and get the nonspicy Boneless Chicken meal. She then said she would let me speak to another supervisor. When the next one got on the phone, I asked if she was really a supervisor. She said, "Yes I am, and I am also a mother of 4 children and I have no reason to lie to you." I repeated my explanation to her, and she said, You can come in tomorrow and get tenders because they are not spicy." I said I will bring my receipt and I expected to get a meal. "She said the Chicken Tenders cost more than the Boneless Chicken, and she could not give me the coleslaw and a roll." I said, never mind, I would call the District Manager. I did call the District Manager and he never returned my call.

This whole situation is so petty. I have been to this Popeye's two times since they were open. The first time I was in line for about 20 minutes. Unstandable, as they opened the day before and were still working out the kinks. Then a manager or the District Manager started yelling at one of the ladies as he told her to stay in the front and to do her damn job. We were all embarrassed for this woman and I could'nt imagine anyone being humalitied and embarrassed by this man. I asked to speak to him, and I expressed my feelings. Talk about harrassment, the lady could have walked out on him and could have put his job in jepardy. I had not been back since that episode.

I would like a refund of $5.35 for not having a meal. I would also like to suggest make sure the signage reads SPICY when a customer is asking for it. Thank goodness I did not have an allergy to the spice, but threw the chicken.

Irene Lennon
(407)873-2692

I ordered spicy chicken and mashed potatoes I received regular chicken and dirty rice this is my 2nd time ordering spicy chicken and getting regular

The manager inside your establishment on grand river and Southfield was the rudest I have ever seen I will not spend another dime in there until his attitude is fixed I asked for the corporate number he told me google it wow
I have seen them arguing with each other I have seen a manager throw food at an employee today took the cake DAN I THINK WAS HIS NAME Atleast that was the name given and I never got the manager name who was throwing chicken at the employees I think u should be aware of why your business is loosing customers

This is the Popeyes that me and my children always go to and eat at.This Morning coming out of Walmart I see the sign outside that read.
Now Hiring Niggas.As A BLACK Woman I was livid.Spoke to the manager and was still unsettled.3712w 7800s
South Jordan Utah.
richardsondione72@gmail.com

On This Day July 19th 2018 My Boyfriend Went To Popeyes Chicken On 6 Mile And Meyers In Which He Went Through The Drive Thru To Purchase A Large Rice And Large Mash Potato For Me In Which At Home Sick The Service Was Horrible And There Was No Line He Was On His Lunch Break The Young Lady Was Rude And On Her Phone When He Reach The Window He Asked Way So Long As She Responded Do You Still Want It That Not Acceptable When You Not Doing Your Job I Want This Looked Into This Location Always Be Rude But It Is Close To Home Hope To Get Better Thank You I Have A Manager At Popeyes At That's Not Tolerate Sandra & Trivis Bester.