Payless Shoes

A loyal customer and shoe lover for many years, I bought liberally and with joy at Payless, knowing that unused shoes with the sales receipt might be returned at any time.

A retired senior with limited income, I would buy shoes that I liked and were comfortable in every basic color Upon wearing one model, if it proved to less comfortable than it seemed in the store, I was assured by the Payless salespeople that it might be returned.

I kept all my sales receipts.

My husband has been ill When I came in to retun some shoes, all of which were purchased when your Policy was in full effect, I was advised that I could neither return nor exchange them as your policy had changed.

I Please assist me in resolving this matter.

Thank You for your kind attention.

I very much appreciate your…

Your going out of business sales sucks big time.

I've been watching from day 1 since you made the announcement that you were going out of business and the % off has not changed for women's shoes.

You have taken off all of the sale prices throughout the store.

I'm not happy about this at all.

I am not alone with this issue.

I was at your Avenues Mall location here in Jacksonville on Saturday and there were many customers leaving empty handed and that can't be good for the bottom line.

When are you guys going to wake up and get it right?

Thanks for listening.

on 03/25/19 on my way to work stop at 1276 nw broad street number 58 , Murfreesboro TN 37129 phone 615- 890-6320 brought a shoe.

I was still in the shoe when I saw another shoe that was cheaper.

I pick the shoe up and the cashier said they can not exchange the shoe.

I pay for the shoes and left without taking the first shoe. the shop too my money and the shoe. it was 177170135 AWK MAUVE LEGAC 23.

04 dollar.

I was in their branch at the grand traverse mall in traverse city Michigan and was kicked out by an extremely rude (and frankly bitchy) employee because I had knocked something over.

I will not be doing business with the company again.

I understand that the Payless stores are closing, but still feel it is important to report the poor customer service from the employees at the store locations of 2600 W Loop 340, Waco, Tx 76711 and 5201 Bosque Blvd Ste 200 in Waco,Tx 76710.

The stores are randomly being closed during store hours and customers are not being informed.

When customers come to the door and ask if they are open, the customers are completely being ignored by the employees.

It would be helpful if some sort of communication was posted outside the store locations stating store hours may vary so customers were aware.

Also, store employees should be professional and at least have the decency to go to the door and acknowledge the customer and inform them if the store is closed for the day.

I’m assuming that…

Yesterday I went in to return some shoes I got that didn't work out and they told me I couldn't return them any more and I had bought the shoes on 02/17/2019 I don't understand why they couldn't it hasnt been 30 days since I got them so know I have to stay with some shoes that im not even going to wear

hi i went to your ontario store purchased a pair of childrens boots.the caisher at the time of purchase told me if tjey dodnt fit i could bring them back.so my grandaughter couldnt get them on and i drove over there next day to exchange them . i was informed there are no refunds. as the caisher pointed to a sign and pointed oit it says that on tje reciet ok i get all that but yoir employee told me i could return them.ive work in retail and understand buisness but i also undestand customer service thank you and have a good day!

My complaint is that several times I have asked them to mail sale coupons to my home address.

Not to send the sale coupons to my email address because I can't afford to pay for in to print out the coupons.

Also some times I had a hard finding shoes my size which is 6 & half wide :( And I also on even feet:(

I had stopped at Payless Shoes on 1/16/18 Central Valley Plaza, 2225 Plaza Parkway, Ste K1, Modesto, Ca.

95350.

They were having a 40% off sale on everything in the store for the day.

As I shopped and picked out some discounted clearance shoes, I had picked out one pair of Airwalk, Darley boots that were marked down to 14.

99 and then they should have been discounted 40% off of that and a pair of Dexflex comfort boots that were marked down to 20.

00.

When I took them to the cashier and she rang them up, she started to charge me 24.

99 for the Airwalk Darley boots and 25.

00 for the Dexflex boots.

When I called it to her attention she claimed that was not the right price for each of the boots and told me that one of the boxes had been changed.

After examining the boxes in fact…

On 12/24/18 11:45 AM, Transaction by: 7256 Store: Twin City Center, 760 G Ocean Beach Highway, Longview, WA 98632, other number on recite: 6534-1358-20039.

I entered the Payless store and preceded to look at purses.

The sale was great.

50% off.

As I listened behind me I noticed the cashier complaining to a customer paying about having to work her shift alone.

There were no more than two people in line at that time.

Once those customers left it was myself and another woman.

She picked out two pairs of earings and asked the employee about what was on sale.

She walked up to pay for her items as a gentleman walked in the door he asked if they had men slippers.

The employee pointed to the men section and he started to walk over.

Then the employee walked away from the counter and the…

I ordered some shoes online and only part of my order arrived.

I cant reach anyone on their customer service number even after holding for a hour each time I call.

VERY POOR customer service!!!!!

I would NEVER order from this site again and will file a suit if I dont get my money back.

I recently went to a Payless store in my area at 134-40 Springfield blvd, Jamaica N.

Y 11413 and ordeded in the sore a size 9.

5 Christian Siriano women's Samilya over the knee boot the Charocoal color.

When I went to pick it up on Friday 10/31/2108 IT WAS THE WRONG BOOT THE SALES PERSON ORDERED.

So I waited a week for the wrong boot and I had a affair to attend the I brought Gray sweater to match the boots.

I was very upset and disappointed.

I asked the manager women their what can be done for my inconvenience and trouble so said nothing can be done.

I asked can it be shipped overnight no charge to me or discounted price 10.

00 off because it was thrie employee mistake not mines so said no.

Very unhappy at the answer because it was their fault not mines.

I tols her I will not…

I want my phone number taken out of your calling/text message list. too many messages they are annoying I called on oct 10 and am still receiving on the 13th.

I have prepaid this is costing me money. people on the internet say they don't even want to shop there anymore.

I agree you are driving away customers 2 emails and 2 phone calls to payless stop will never give out my contact info again.

323 383 2383

Tried to buy Champion athletic shoes 3 times...first shopko store in Helena MT ..very limited stock..no one available to ask questions..second shopko store in Great Falks MT...no available Payless person to help or answer questions...went to actual Payless store in mall..clerk said the shoes didn’t come in Navy...did see navy in other 2 stores,just not my size.

She offered no help.

Told me to go home and shop on line......so much for Payless Shoes....

If I could rate no stars that is what I would do I placed an online order July 11th, 2018 as of July 20th my order was still not in no email explaining the delay nothing I contacted customer service to as what the problem was they had no idea so I requested a full refund I was on hold forever and then they said the refund was put into the system ok it is now 7/25/2018 and I am again on the phone with customer service because I still do not have my money yet they took it from my account the same day my order was place.

So now I am told a sevond request for my refund has been put through.

Not happen will never shop at Payless again.

I ordered 2 pairs of the same shoe.

Only one pair was received.

The box was big enough to hold 2 shoe boxes but only 1 box of shoes were there.

Order No 500001865063 Order date 2/8/18.

Please send the pair of shoes that were not sent.

Dianna Spensko 825 N 600 E Price, UT 84501

I bought a pair of shoes on 9-4-2017 for my 9 year old Grandson.

The sneakers have holes in them already and they are falling apart.

I went to a payless shoe store with my Grandson on October 29, 2017 at 2:30 p.m. and the manager said well the shoes are worn Duh no s--- I know this then the manager proceeded to tell me that is wear and tear that's why the shoes are falling apart so soon.

I said how can wear and tear be on the top of the shoes you don't make any sense.

The manager said that is from walking to much.

I said seriously the sneakers are starting to get holes on the toe's and any sneaker should hold up longer than 2 months..

I told the manager I never had any problems before.

The manager said oh well.

The black manager was rude.

I wish I got her name I was so upset that…

Since last year in March Payless shoe store never sends coupons for me.

I am a member of rewards, every time I go there I let them know but they do not do nothing about it.

When I called Payless customer service, they sent off for me and I hoped it was fixed.

That was very helpful for me but I am guessing Payless head offices has a mailing room issue.

I would like to know the reason of this?

If it is for some people not for everyone, fine but be honest with me.

I have been a payless shoe store customer for many years.

I ordered some sandals online that did not fit my feet properly.

I took them back to Payless store 4079 in Oxford, Alabama to return them.

I was told by the sales associate that I am new and I am not authorized to do returns in a very rude way.

She then turns and walk away and pick her cell phone like I am not even standing there, which in turn made me get kinda rude with her.

She went on to say, well you will have to bring them back tomorrow when my manager is here, I am not authorized to do returns.

My problem with the situation was why would a manager leave a sales associated alone in a store that she is not trained to operate by herself?

I just drove nearly 20 miles to return some shoes only to be told you need to come…

Their is no one here and the store is closed.

The sign says open at ten and now it's 10:45 and no one is here.

This is about the store in Millington TN.

This happened today, May 24.

I need to register a complaint against Payless Shoes about an employee.

Basically, the worker is taking selfies, giving discount to random people and just rude and annoying.

Horrible horrible horrible.

If she can just give her discount to all her friends why can't all customers get it?

South mall store located in Allentown PA.

Feorra I believe is the little girls name.

My wife, 7 year old grandson and I were in your wareham store today and our grandson needed to use the bathroom and the store refused us.

My wife was so upset that we left without buying the $100 worth or shoes we wanted.

I mean he is a 7 year old child.

How could they do this?

I hope the Payless Shoe Store corporate offices read this!

9/28/2015 arrived at the Payless Store located on SH47, Rio Grande, NJ at approximately 7:50 PM.

Wanted to purchase work boots.

As I approached the door, I observed two sales personal standing at the counter.

As I try to enter, I found the front door locked.

I asked the one person what time they closed and she said 8:00 PM.

I informed her that it wasn't 8:00 0-clock yet by showing her my watch but she just turned her back on me.

I feel this just might be my last visit to any Payless Stores.

I bought a pair of shoes at Payless Shoe Store on the 13 of oct 2012 it is now the 16th i still am not wearing them because someone left ink cartridge on.

Im not driving a hour to you.

A manager said a employee would come to me.

I called again to see what was up and they had no clue what i was talking about.

Now i wish i wouldnt have ever bought them.

Hopefully i will hear from someone about it before next year.

I am so not impressed at all.

I am terribly unhappy with the walkmates quality.

My kids have been using it for many years but now the quality is not the same anymore.

I bought 2 pairs of shoes for my daughter.

The same styling, different sizes.

One pair is still brand new.

The shoe she is currently wearing is a few weeks old and the sole has torn at the point of the white glue/attachment.

I looked at the brand new pair and also saw the same foot, the binding is pulling apart.

That shoe hasnt even been worn as yet!

I shall be taking it back to Payless Shoe Store and will request that both shoes be replaced either with the same styling or something that i like at no additional cost!

Let's see what they say!