Contact Monro Muffler Corporate

Gloria Reed
July 12, 2019
I bought my Toyota Camry brand new in 1995. As the sole owner, I have kept up maintenance and tried to have it running well.
On July 10, 2019, the car was taken to Monroe Muffler, 2260 Livingston Ave., Columbus, OH, for an oil change. It was driven on the 10th and 11th. On the 11th the engine locked up and stopped. At the house where the car stopped, the homeowner came out to help and looked under the hood finding that the oil filter cap had been left off. The cap was hanging on under the hood at the bottom of the front fender. We took pictures. There was a lot of oil spattered around the engine. The tow truck driver removed the cap.
We towed the car to Monro Muffler where they said they examined it, refilled oil and ran it. I picked the car up on June 17th. On June 18th I took it to Meinke for a diagnostic. During the road test the engine locked up and had to be towed. The engine has been destroyed. Meineke states: “Engine Diagnostic- Died on test drive won’t restart cannot jump start.
I called Monro’s local office a number of times and the corporate office twice but have received no response from either. I have been forced to use a rental car during this time. I am suing for the maximum Small Claims Court amount of $6000.00 for the value of my car and the cost of car rental.
My testimony can be corroborated by the homeowner who also took pictures, the tow truck driver, Meineke, and my own pictures.

This is the worst customer service I have ever received. I had a legitimate complaint about a specific Monro location and the customer service representative said that she would contact the store manager and call me back. She never called back as promised, and when I called her back she was completely unresponsive and actually quite threatening. My advice as a result of this is to never do business with Monro or any of their affiliates.

BEWARE – Fraud, Deception and Careless Business Practices.

I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work.

After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced.

Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 pieces of thin plastic to help quiet the vehicle down causing over $1,900 in additional damages.

Lastly, other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire.

Monro Store # 462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change. The store manager thought that applying a coat of spray paint to the shocks and installing plastic would provide much better ride comfort.

I paid $783.49. In return, I got spray paint, 2 pieces of plastic, a wobbly tire and vehicle damages totaling $1,979.22. Monro Corporate does not care what their employees do. They could not even apologize for this mess.

If you care about your car, I would definitely recommend going to another repair facility and not going to Monro store # 462 or any Monro store. Otherwise, get your flash light and a microscope ready and have another mechanic check and verify Monro’s work like I did. The best $10.78 I ever spent. Photos, videos, mechanic comments and repair estimates are available upon request.

Had my car towed in due to no breaks.changed everything to do with the break system still no break .they have had it for 2 months and still can't figure out the problem. I have been to the shop consistently because the fail to keep me up dated..this location has been horrible with many costumers that I have talked to waiting to here about my situation. I don't think they really having been doing anything because my car has been in the same spot for over a month with a flat tire. PLEASE BEWARE

to much turnover in help thy act like thy don't no where to start.been a customer for years will never go back in the long run thy will cost you more money to get your car fixed .example put oil filter on to tight could not get it off cost me $80.00 to get it fixed.will never go back.

I had my oil changed at one of your locations after driving my truck to work the next day i stopped at gas station to check on my power steering fluid an seen your employee had not put my oil cap back in place

I spoke to a manager at the Waterloo branch to have a friends truck inspected who was in the hospital at the time and he was very rude told me nope cant do it I have no inspectors here call for an appointment so I called the very next day to make the appointment like he had suggested and he was rude again and said nope cant do it we are booked and he hung up on me

horrible service now once super make an appointment it don't mean anything i booked thurday on monday 4 days early 7.30am now almost 9 am still have not looked at it they had it yesterday and they said not 2 busy plus about 2 yrs ago worst booked 7.30 am did never ever called me i had to call them 4 times what i got excuses the manager said i took 5 before me i asked did they have an appointment he said no he told me the little jobs are more important them me i got my truck back at 2.30pm they said 2 1/2hrs of work took them only 7 hours ridiculous once it was fast now appointments meaningless get excuses and been a customer over 30yrs go no place else but it got to stop i am NOT GOING TO GET JERKED AROUND A Y MORE PUTTING people in frint of me cause they r in a hurry also big attitude rude kurt giving me yelling at me say wrong plate YOU SUCK

After receiving a coupon of $9.99 for oil change, I went to Monro in Lowell, MA for an oil change yesterday, April 10, 2019. I felt I had been cheated and ripped off.
Here is the rundown of the actual expenses at the store:
Oil $10
Oil Filter $2.99
Recycle $2.90
Shop Supply Fee $3.99
Total Miscellaneous $3.99
---------------------------------------
Grand total before tax: $23.87.
Monro is so dishonest by sending out an ostensibly good coupon as a bait with so many hidden expenses. They may have ripped off from me close to $10 this time, but they've lost a customer forever.
I've attached the receipt for your reference.

Crooks ripped me off and they almost burnt my car engine. On Feb 7th, I stopped at Monro Auto Service in Binghampton as my Subaru was leaking oil underneath and smoking somewhat. They said I needed a new oil pan and gaskets. They kept the car over night as they did not have the parts.
I noticed that when they delivered the car next day, it was still smoking but they said it was the oil residue from the day before that was burning off. I asked - are you sure? They said yes and charged me $417.00. I got back on I-81 headed south for about 30 minutes and stopped at a rest area. The car was leaking oil just like if they had never fixed it with hardly any oil left in the pan. I had to wait till next day and took the car straight to a Subaru dealer where they immediately identified the cause which was a leaking oil pressure switch and replaced it. Back on the road and it never leaked again. Shame on you Monro. Real crooks.

To whom it may concern .This is my second e-mail i've sent, I hope that i receive some response to this as i really don't want to file a complaint with the dept. of motor vehicles.About a month ago i brought my jeep into your winsted ct. shop. I spoke with the manager and told him that the rubber transmission coolant hose running into the radiator was loose and leaking .its about 1 foot long with 2 clamps. i asked him to replace the line and clamps and not to touch anything else,and call me before they did any work,as i work in a business next door to the shop. I received a call from him stating that he had taken a wrench to the fitting in the radiator that the hose connects to, i told him immediately to stop and that i told him not to do anything until i said ok and went to the shop where i told him i only wanted the hose replaced and showed him how loose it was by pulling it off and on and asked him why he put a wrench to the fitting when i told him not to. so i took my jeep and drove it to the shop that replaced my transmission and radiator 2 years ago and the shop owner put in on a lift. he called me in telling me that when your manager put the wrench to the fitting he striped it and the only repair was to replace the radiator. so i called your shop and the manager told me that he would reimburse me for the repair with a repair order and that he knew the shop and owner.so i had the repairs done and brought the repair order to him , where he told me he had to submit a claim and that i would hear from your insurance company .so i waited couple of weeks and sent a e[
-mail to your corporate offices and called your store to make sure he submitted the claim he said he did. so i am now sending a second e-mail hoping that your company is professional enough to respond to this situation so that i could get reimbursed the $374.35 that i unnecessarily had to spend to my vehicle repaired thank you Greg Dorsi.

After a minor accident on the side of the road I recently took a rim with a damaged tire to be replaced at a local Monro location in Pleasant Hills, Pa. It took an unusually long time but I had attributed that to the fact that it was Sunday and they were noticeably understaffed. I took my rim and tire home and proceeded to remount it on my car and noticed it didn't quite align. After mounting the tire I called the shop because the wheel cap wasn't replaced. When I called the shop the mechanic admitted he had forgotten to replace the cap but also said "and oh, by the way, your rim is bent." He could have offered this information before taking an hour to do the job and taking the 150.00 for the tire and mounting it. Had I not called in about my cap he would not have even mentioned it. I guess it is nice he mentioned it at all.

I went to Monro for an oil change on September 10 and I started to hear a strange noise in my car on December 16th. I manage to get an appointment at the dealership on the 18th of December and the mechanic said I need a new engine because I have been running my car with less than 20% oil and they found lots of metal shavings and it was because the oil filter was not changed correctly and it leaked 4 quarts of oil. So the long block engine needs replacement and the cost - $7092.17. in the lapse of three months and my engine needs replacement. I am holding Monro responsible and will need Monro to pay for the replacement of my engine. I will attach supporting documents and await for a response.

I was at the Monro in Pittsburgh Pennsylvania Allegheny River Boulevard location on August 10th 2018. While in the garage area talking to one of the three employees present on this day one being the service manager discussing needed work for a couple of my vehicles that were there a firecracker was thrown behind me to the left side of my head near my ear. I initially thought it was a gunshot. After being startled and scared out of my life quickly jumping and moving to my right I turned around to the area in which the sound came from. I turned around only to be faced with an employee with a gun tucked in his waistline laughing along with the service manager as if it were a practical joke of some sort at my expense. I guess after the two individuals realized how nervous and afraid I was they told me that it was just a firecracker and pulled out more firecrackers from their pockets. I have never been so afraid in my life. I thought my life was going to end that day after seeing that gun. These events have dramatically interrupted my life in ways you would not imagine emotionally as well as physically. On top of being diagnosed with depression being prescribed medications and needing the help of a therapist, I suffered a torn meniscus in my left knee an injured my back at the time of the incident jolting to my right side trying to get out of the way of danger. I haven't worked , I'm unable to go outside of my home alone and I now have to do physical therapy and possibly have surgery for my injuries. That day my life literally flashed before my eyes and not only affected me emotionally and physically but has affected my family deeply. A letter regarding the issue was issued by Legal counsel November 29, 2018.

Hi,

Please see attached letter about Monro Muffler- Location 440 in Worcester, Massachusetts.
I will NEVER go to this location again...ever.

I went to monro muffler on oct 24th 2018 and called the service manager on the 23 rd .And asked him how mutch it would be to replace a right front turn signal and he told me it would be 20.00 . So I let him do the work it took about 30 min and when I was ready to pay for the job. He tried to charge me 115 00 dollars so I told him I didn’t have it and then he said 48.00 I’m really very up set. I really know he tryed to take advantage of me I exspet to have some thing about this I hope you understand what I’m saying
Thank you David Mizak 814 344 3086

On September 18th 2018 I had 4 new Goodyear tires installed and balanced at monroe muffler on Ohio river Blvd in sewickley, Pa 15143. I have been there over the years for oil changes and inspections. I have always had a good relationship with Joe the manager and no complaints about the service I recently.
On this visit however my Ford 2015 fusion key was not returned. I have 2 battery operated keys to my car. When I have service to my vehicle I give them the one which only has the car key. The other with my house keys etc I keep in
my purse .
I was able to start my car when done with my primary key in my purse. I didn't notice that I didn't have the other key until my husband asked where it was. I looked through my purse, tried to start my car without the primary key to see if it had been left in the car without success. I contacted Joe the manager several times without any promised follow up call. He said that they don't have it.
I assume that this company has liability insurance for such occurrences. I am requesting a replacement key or the amount to replace the key on my car for the key that was lost at monroe muffler.

I have taken my truck in monrow a fews times the first time was to get my fluid changed in my tranny at this time I asked them to greased it also when I got home I found fluid leaking out of the tranny and they didn't grease it .I had to go back to town and have them retighten the bolts. I just got back from from a oil change again i ask them to grease it again and they didn't. I like to keep my truck up on all repair But I don't think i can trust them to do the work right.I have always did the work my self but i am getting i can't do it any more.

This is 2 separate incidences with 2 different cars but at the same auto repair (Monroe Muffler in Exeter Township).

The 1st incident by itself may not be enough for a case but it shows repeated mechanical negligence.

Incident #1

Car: Chevy Equinox

2-3-2018

We brought our car into Monroe Muffler for an oil change and tire rotation.

(Scan 1a is the invoice)

When we drove home we noticed the front of the car shaking violently.

Luckily, we only live 1 mile away so we turned around and brought it back.

It turned out when they rotated the tires they put the lug nuts on but did not tighten them on 1 tire.

Just driving a mile was enough to crack the solid metal tire rim.

If we drove any further the tire would have flown off completely causing a major accident.

They said they would replace the tire rim.

They did but we were without this car for 3 days.

(Scan 1b is the invoice – no charge)

Incident #2

Car: Mitsubishi Lancer

7-11-2018

We brought our car into Monroe Muffler for brake work.

They said it was a simple matter of the front breaks just needing brake pads.

I was relieved because it sounded a lot worse than just brake pads.

(san 2a is the invoice)

When I drove home around 2:30 pm (is this sounding familiar?) the front brakes were terrible when I hit them.

The front end wobbled a lot when the brakes were used.

I drove a little further and noticed I had to hit on the brakes harder and harder to stop.

I turned around to head back to Monroe.

On the way I almost went through a red light at a 4-lane intersection because the brakes were not responding quickly.

I was able to pull into Monroe with barely enough brakes to stop the car from hitting their building.

I asked them if they worked on the wrong car?

They said they would look at it.

They called about an hour later.

They said the brakes needed to be ‘bleed’.

That it is was ‘ok’ now.

I drove home at around 4:00 pm

Same exact issue.

Except my car went through a stop sign completely into the road.

Luckily no cars were coming.

I went back and threw the keys on the counter and asked if they knew how to actually fix brakes!

They said they would look at it.

They called back and said the Rotors were the issue.

(Scan 2b is the invoice)

Normally if a repair shop just inconveniences me I can deal with that. But since they return to me an un-safe vehicle (3 times) I felt I needed to do something.
I can only assume they must be doing this to other people.
I wanted to send this to your 1st before I forwarded it to my lawyer

my name is jessica caston. a couple of weeks ago me and my mother came into tire barn in champaign, ill for a tire repair. the guy i talked to was named careem or keream, im not sure how to spell his name. i know he is the manager there. this so called manager is very creepy and unprofessional. this kerreem guy was very flirtatious and i was very uncomfortable with his way of talking to me. he offered to take me out to dinner and buy me some tires. i was so creeped out i ended up going some where else to get my tires. i didnt wanna say anything about it because i have an uncle who works there and didnt wanna cause any trouble for him in his work place. i wanted my uncle to help me but he just happen to be off that day. im saying something about it now because this manager kareem did the same thing to a couple of friends of mine that came in for some tires and an alignment. my friend said that she wasnt coming back to tire barn either because of that creepy kareem guy. how did this guy ever get to manager status. whom ever promoted him has a very bad judge of character. if u have questions u can give me a call @ 217 550 3380

I had an oil change done at the 3008 Elmira St, Sayre, PA 18840 location on 11/13/2016 at 11am. When the appointment was booked, I also put the words "oil change only" in the online form. As per usual this was ignored and the tires were rotated even though I was pretty specific about not doing it. After the "competent" employee hand screwed the lugs on, The following day I had an appointment in Mountain Top PA which is some 2 and a half hours away.

After hearing what sounded like scraping we decided to pull off the road in Wilkes Barre to discover to our horror that 2 of the rear lug stems had snapped off, and the other rear tires lug nuts were hand screwed on which could have in reality made me lose both rear tires in a 65mph freeway situation. I want a full reimbursement for not only the oil change which I have no faith in, but the lug stems as well as gas money wasted. Receipts and or bank statements will be provided upon request.