Garmin

First I would like to say that i have been using Garmin products since 2014, and have been a loyal customer ever since.

After the release of the ECG functionality on the fenix/epix pro models, someone started a thread concerning the 2FA inconvenience...

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/epix-2/349503/how-do-i-remove-this-ecg-and-it-s-two-step-authorization

We were told by Garmin Chris, that the devices are classified as medical devices, and that is why they require the 2FA. People responded (including myself) that these devices are not medical devices, and the ECG functionality is FDA cleared, just like the apple watch, fitbit, samsung, and any other device that uses ECG. The big question was... why other companies don't require this, but Garmin does.

I…

My complaint is my watch is now out of the 1 year warranty and now the watch is also discontinued:( I have the vivo active HR . My watch will not pair with my new iPhone and the screen brightness is barely visible on the highest setting and the watch is fully charged .

When I called customer service basically was told too bad out of warranty time limit watch is discontinued and all they would offer me is a 20% off voucher for a new Garmin product ! These watches are not cheap and it is not OLD .

I’ve been buying garnin products for years now and this makes me want to switch to alternative products. Do better Garmin come on !

I have a garmin 7cv fish locator and the finder keeps saying that the transducer is not connected. I have attempted many times over the past year to find the problem but am unable to correct the error. No visible damage all pins straight and clean.

I think the transducer has gone out. Is this an issue you have with this system and haw can I fix it.

So i have a Nuvi 1350. Love it. simple to use. took it out of my car where it has been working perfect. Charged up every time it needed to. NO PROBLEM.! It powered on every tIme. NO PROBLEM.! Well i remove it from the car. Bring it inside.

Hook it up to my laptop. It powers on. It says I need a update. And it says I need to update maps also. So i agree to update. 95 + tax to update the maps part. 00 + dollars to finish everything.

About 1/2 hour later it finished and then.. *PROBLEM WILL ROBERTSON* NOW IT WON'T CHARGE UP.! NOW IT WON'T POWER UP.! GREAT . NOW I HAVE TO GO SPEND MORE MONEY I DON'T HAVE.. 00 +-. NOW THAT I HAVE TO BY A NEW ONE.

00 + UPDATE THAT RUINED MY DEVICE. + WHATEVER IT WILL COST ME FOR A NEW DEVICE... 1ST OF 31 MORE PLACES TO LEAVE THIS REVIEW...

TRUST THAT GARMIN COULD NOT FIX PAIRING ISSUES. I've been communicating with Garmin for more than a month. They did literally a lot to pair my Forerunner 945 to Iphone 12. Until now, they could not solve the basic pairing issue.

What is so disappointing is that I first tried a 20USD sports watch to get to feel if I really need a 700USD sports watch. The 20USD watch worked well with pairing and some of the basic features that is helpful; thus, I felt the need to upgrade to FR945.

I'm close to begging for Garmin to finally fix pairing issues. If only I could refund, with all the tedious communication difficulties and an unsolved basic issue, I'll never look back at Garmin again!

My wife Garmin watch wrist band broke off at watch itself. (Watch still good) This watch is just under 1 year old, not sure what month we bought it. We need your assistant on replacing it or repair it? Any question, plz contact me at email or 254-394-4740 Thank you for your time. Sincerely Nelson Trent

Try to attach pics, no luck

I purchased a watch from you a few years back through my employer. I have had no problems with the watch itself I love it. there is a problem with the band that attaches to the watch. It has broke twice on me.

you where great you sent me a new one. now it broke again. You offered me a new one for sixty dollars but it would be nice if you stand behind your product and send me a new one at no charge. I am very disappointed. thanks Randy

This company is the worse I have ever come across with dealing with help request for updating a Garmin GPS. 4 download every 12 hours. The person I spoke to was unable to answer any questions. He told me he would send me information but was not sure if this would assist in a quicker download, he did but it did not.

Garmin should have a designated place you can contact to get your GPS updated it is no point in having free updates when you can not access them.

I bought the Garmin Striker Plus 9SV over the Humminbird Helix 7SV because of the quality of clearance on the screen. But I was very very disappointed at the price I paid for the Garmin that there was no cover for the screen. As a loyal customer, I feel that you should mail me one for free because all the other models just like this one has a cover for the screen.

Back on 6/18/19 I called garmin asking for an upgrade to my garmin nuvi 265w and was told that my system would not take it. Your tech by the name of David Kala Emp. # ca4869 sent me to ITSOLUTIONSEXPERTOS. After singing up with them I decided that I wanted a refund, They have yet to return my money after a month. My complaint is that I was maybe set up by David Kala and I suspect that he maybe getting a kick back from them. I am disappointed in garmin and suggest that you question Mr. Kala.

Jerry French

I've just experienced one of my worst examples of customer support. I have four Garmin devices which have been receiving regular updates from as far back as 2013. While Garmin puts lots of folders and files on my hard-drive during these updates, none are ever removed. Given that Garmin is currently using 4907 folders to hold 4163 files (83.2% of the space allotted to program data), I needed to cleanup many of the older map and log files to regain space.

The response I got from the support department was "we don't recommend doing that". There was clearly no understanding of how this structure is laid out and what can safely be deleted. When I asked to speak to someone in the software area who might have a better understanding, I was told that those people cannot be contacted. I asked if a…

Well I have a couple. First the unit I bought NUVI2555LMT is advertised as lifetime maps. I attempted to update maps and it failed. Customer Support says that I need a software upgrade to update my maps. Okay, firmware updates are are everywhere.

Now the REAL RED FLAG if you will. In order to do this he needs access to my computer. I am VERY suspicious of this. NO BODY should have access you my computer. Unless you're very computer savvy these guys can plant anything into you computer. I learned the hard way a few years ago. Access ain't going to happen!

Okay, so now he wasn's to charge me $110.00 for 5 year update or $120.00 for lifetime update. Isn't this what I got with my original purchase of the unit? When I say that's to much, I'm not going to pay that much. He asks if I'm a senior…

I have a Garmin GPS. I used it today and received a message on my screen that I need to download the new maps. I paid for a lifetime update and it has always been easy to download the updates. Before today, that it.

I called for customer support, and was put on hold until a "technician" could get to me. I believe he flew in from another galaxy and almost learned English. I followed his directions the best I could, after having him repeat them two or three times. His directions didn't work. S.

I said I would not pay again for downloads that I already paid for. I called back, hoping to get a technician from this planet, one who might help me. He had come from the same other planet but had been here longer because I could almost understand him.

, no thanks, and I still don't have my…

My father purchased the Garmin Vivoactive HR for me as 21st birthday gift. Having done research on a product that has the ability to satisfy multiple sporting needs (including pool swimming), we decided that the Garmin Vivoactive HR should more than suffice. After one year and three months, however, my Garmin stopped working completely while I was doing swimming training and thus making use of the "pool swim" function, which IRONICALLY resulted in the product receiving water damage. Now, being three months out of the warranty period, Garmin would not refund my product. Instead of assisting me in getting a product that will do a better job than the Garmin Vivoactive HR, Garmin agreed to give me the same product again for a fee of R1860, which I feel is ridiculous.

I feel that this was a…

after 1 year it quit working had to up date cost 115 dollars for 5 year plan. this year same shit went to update they want 223 dollar to up date it again garmin will never sell me anything again my gps is in the ditch on us hwy 12 somewere in south Dakota thanh you

technician was extremely rude to me after i refused to buy his help as i cannot afford it. His name is Jay Stonis at 1-888-655-4544 .

Purchased a Garmin Forerunner 35 from Nebraska Furniture Mart - after 1 month had trouble with it charging - spent entire lunch hour for 4 days to get through to someone @ customer service - told me to take it back to NFM - it was past 30 days so they would not exchange it.

Spent another week to finally get a hold of a rep that spent well over an hour trying to trouble shoot the problem - told me they would replace it. I have all my receipts from the purchase - original box, documented phone calls and e-mails letters to Garmin - they sent me a REFURBISHED one when I requested a refund or a new one.

Cannot get anyone to address the issue. I paid almost $200 for something that lasted less than 1 month and received a "used" one it its place. I have a fit bit one that I have used for 4 years…

2 which still has lots of errors and omissions. I now need to reload all my Custom Avoidances again in my 2797(which is a superb device). Fortunately we have Google Maps and WAZE mapping and local maps from Council. Very slow and poor inaccurate mapping service from HERE means I still cannot recommend Garmin to other Coach and Transport drivers. one day.

I have now had 5 calls to you since Thursday of last week trying to make my new Garmin usable for an upcoming trip to Poland, Germany, Holland & England. Several of these call have been over an hour. Now the European Maps have completely disappeared from my new Garmin. Just now, after having waited 22 minutes to speak to help, I was disconnected before the Garmin employee took down my phone number. So now I am again waiting for a call back from you and this time the expected wait time is 30-45 minutes. HOW DO YOU STAY IN BUSINESS !!!!!

Alex Joyce, 629-888-7654

Yesterday, I called to upload a map to Italy. Never got the map, but I now think I h ave made a major mistake.

The Garmin customer service chat representative had a tech call me.

The techs who contacted me were from India. Because I contacted Garmin, I trusted him. I allowed him control of my computer. He told me my computer had lots of errors.

To correct those errors which would allow him to upload the map of Italy I needed protection such as Nortan.

I was sold the Norton for 1 year. I just noticed that the Norton has their email for updates ([email protected]) instead of my email ([email protected].

To say, Norton was pushed hard. They wanted me to go with the lifetime plan. Hell, right now, I have been sold a bill of good.

My screen at this moment is a dark brown shade…

How come Garmin Express never works? (no matter how many time I install it)

tony.

Tried to update my maps and was having a problem. Called customer service and a chap named David was telling me my computer was corrupt and unable to download any maps. 00 for a year and $400 something for 5 years.

I told him I was not going to pay that and he said that someone is trying to get information and they could fix it. SCAM!!! I do not know who he is working with, but I have tech support and they not only downloaded the maps for me but installed a permanent way for me to update them.

He also said that he hoped someone would get into my computers and destroy them. He then hung up. While I was on the phone with my tech support, someone from Garmin tried to ring me. He had to repeat himself so much because his English is so poor.

Thank you for listening to my problem. I bought a very good product,and also the free lifetime upgrades. 00 to get the upgrade I wasn't very happy. 00 to a news gps.

Also I will be looking at other brands to see if they have a better customer service. I have told other people how good my gps is but now will warn people about the way they bend the rules about lifetime updates.

Thank you for your time.

I am not able to register my new eTrex 10. I have tried everything, at best I get to a screen that says the site is under repair. I am ready to take my Garmin back to the dealer and get my money back.

img file from device. Yes I know, but that is the situation. Unit will not "see" XM Antenna without this file. Called Garmin, customer service and explained situation. Person informed me that the unit had a bad memory and I should JUST BUY SOMETHING ELSE.

Memory is just fine, I suspect he did not have a clue about this unit. I requested he send me the file just in case. He refused to do anything and laughed at me. He seemed to be enjoying my frustration. This is customer service?

I was disconnected w/o opportunity to rate my experience w/their survey. good as new. Now I have two ZUMO 550 units. Garmin Customer Service was poor, very poor.

Bought a 2595LMT on HSN. Updated maps about a week ago and now the traffic receiver won't work. was told by Garmin to update traffic software and used a link that was sent to me, but nothing changed. Still no traffic on my Garmin. This feature worked perfectly before I updated the maps and now that it does not, my only solution seems to be that I buy another ( for a 20% discount) or send it back and have it repaired, at my expense. Really? This kind of service is not acceptable; I want a product that will last through more than one update.

I am insulted that you can't offer any other solution. Maybe it's the cable that has gone bad, although nobody even suggested it. The traffic is built into this model, but not for long, I see. Have to say, this just irritates me and I feel like I have…

2820 Street pilot. Lifetime map updates, went to update my maps and system software update, software loaded and killed my system. endless start up loop that does not allow the maps to load. Called customer service and this is a know issue, software will not update on this unit due to not being supported anymore. Older unit. So, Garmin knows that a map update, on a lifetime map updater, will kill your system and they are OK with the customer complaints.

All they will give you is a 20% discount on a new purchase. Why is it they provide lifetime map updates but an update will kill your system. I am looking to start a class action law suit against Garmin for false advertisement and not standing behind their product.