J.C. Penney Complaints Continued... (Page 3)

I have 2 buttons I received from Jceppeny. I go to jcp.com/christmas to enter the codes and I put in the captcha and every time and it tells me it is incorrect. I have done this 30 times at least!! I KNOW I am putting the codes in correct!!

work in techincal support and help people with these captcha's all the time, something is clearly wrong! Please fix so I can enter my codes!!

I have won twice with the buttons but the last two I received will not register. It keeps saying wrong captcha. It is not wrong just will not register. This is very annoying and misleading. Now I see there is another captcha on this page.

First I love this promotion, and has cased me to go in a jcp almost every other day to see sales and get buttons, the captca is a pain in the but but i can usually get it to work on the second try its a pain but i don't mind its free money, lol.

The problem i have is i keep getting "there seams to be a problem with your 7 digit code" error? ill try a few times on each code once again not the captca error its a problem saying the code is ivallad and yes im typing it in correct i have 20/20 as well as had my wife double check.

Bottom line ether some of the codes are bad or my other thought is some one at the store has already used it ? but out of 16 buttons 7 are no good, i did win 15 bucks totle tho,woot woot. but it makes me think i have a trip code or something that just isnt working or some one else used? Any ideas

Hope it works!

Once again I was disappointed with the severe shortage of merchandise. I used to go there because I could always find and unusual item or something that I didn't realize that I just had to have. My hard to please family could always find clothing there, but not anymore. You no longer carry jeans that have big legs; the children’s section is nowhere to be found. What happen to bedding and bath? Career clothes in all white!!!

I used my Penny's card quite frequently until the change in the store. Although I don't care for the new store idea, I still shop try to shop there once in a while. First of all the store hours are not posted on the door, nor does the phone service work when prompted to get those hours.

Secondly, the prices are not as good and the quality is just a little better than it used to be. Lastly, I made a trip 20 miles today to go there after I couldn't find any information saying they were closed for Easter to arrive to a closed store with no sign or and advertisement about being closed.

This is not good customer relations or marketing. Just wanted to give my input.

Thank you.

I have been a JCPenney customer for 30-something years. I think their merchandise is great, fashionable, reasonably priced, great sale opportunities but I have got to write in about the latest commercial being played in the Charlotte, North Carolina market. It is a commercial of people screaming about sales. It is the most irritating commercial I have ever seen. Whether it plays in the evening when I'm watching the news or in the middle of the night waking me up and scaring me to death, I hate it.

I have never lodged a complaint with any merchandisers but PLEASE MAKE IT STOP! I am not psycho but it actually makes me mad when it comes on. Its an obnoxious commercial. Thank you for your consideration.

Your current commercial that is being aired on TV that shows all these super annoying screaming people is a horrible thing. My little grandchildren were here and were frightened, asking in a distraught way, "What's wrong with them, Grandma?" We can't get to the remote fast enough to hit the mute button. Perhaps you think this ad will "get our attention" and therefore, we'll follow up with whatever you are promoting. WRONG. I don't even know what message you are trying to get across.

And frankly, I don't care to find out what it is - any company that would produce something this annoying (and frightening to children) doesn't deserve my business -- I won't be visiting any Penney's stores anytime soon.

Yesterday I was in Penney's in Lafayette, Indiana. Normally I have a great time shopping there and find all kinds of things I want. The staff are usually very helpful; too, but yesterday they seemed a bit flustered. Throughout the store there were large while "things" that took up a lot of space. I couldn't tell what they were or if they even had a purpose.

With these "things" all over it seemed like merchandise was in places it shoulldn't be and I had great difficulty finding more than a few selection of my favorite desginer Alfred Dunner. While checking out my concerns the really nice saleslady suggested I use the we site and my access code to tell the poers that be my concerns.

I got so mixed up trying to find the right thing to use got the jcpenney.com/survery but on it was asked numerous very personal questions and nowhere was there a space for me to list any concerns at all. So, please read my above listed concerns and tell me what you are going to do about the. I want to keep shopping at Penneys, but only if I can find the things I want - and easily!

I have placed 3 separate orders since mid November 2012. All 3 orders have been cancelled due to " the supplier!" I thought JCPenney was the supplier! Received a post card just a few days ago stating to expect my order made 12/07/12 within 2 wks. Today I learned that the order has been cancelled! please explain to me why I should not be.frustrated not to mention angry.

I deserve an explanation from JCPenney on why they advertise items in their catalog but are not able to satisfy the orders. I will never use your JCPenney credit card again or your retail services. I have purchased several items from the local retail store for this holiday season I am now sorry to say. If it wasn't Christmas Eve I would return them today!!

I want a response from you JCPenney! I believe your catalog service is a sham! I am sincere when I say I will never go into another one of your stores and will be sure to spread the word!

Hello, I just purchased a CD at JCP studio for $149 (refular price) on November 11, 2012. The CD is already going for $49 on Nov 23, and about $89 on other dates. I really like the CD but I am very unsatisfied that I am not able to print the enhanced pictures from it. I have been getting a run around from Walgreens and WalMart. I have contacted JCPBy phone and went to the studio to seek a solution where I can get the odd sizes printed out.

One rep promised to call – never did, the other one called and offered to print at JCP for $25.00 I have already spent a fortune on that CD that is only good for downloading and not printing the pictures. I am really upset since I was advised at JCP that I should not have any issues with printing the pictures out. The rep talked us into getting the CD and I am not sure what to do. There is no other choice but write to you about it.

This complaint dates back to 12/2012 when I emailed jcpennyI disgust my dec pmt error from my bank. It was 1day late and tacked on a fee. The next bill minimum pmt due was ontop on the late fee and each month after. Even know my bill was pd on time. I was charged because of the minimum pmt due was with the fee that should have never been charged to my account in the first place. I received 7 letters from JCPenny all dated the same day regarding the 35.00 late fee. How does something like this happen with such a reputable and professional Company. I've have such a problem trying to fix one late fee from December 2012 and it has spiral out of control. I would like JC Penny to look at my account as a account holder and consumer and not just a number. Please help me with these error(s).

Today i saw a table full of shawls, collars, caps, and wraps. looking at the labels, it was from china and it was real wild coyoty fur. look on you tube and see how china skins or boils alive, its cats, dogs, coyoty, red panda, etc. to send abroad to stores like you. it is appalling. i will never purchase from penny’s no will any of my colleagues who are against china export of tortured animals. there is no need at all, to sell real fur. these animals go through horrid torture, and stores who sell it, keep there business alive. you should be ashamed. i am posting it on facebook immediately. stop this right now, and put china’s skinning animals alive, out of business.

To whom it may concern, My family and I went to the JcPenney's in Victorville, C.A. on Wednesday Jan. 2,2013 in the evening. I had got a gift card for Christmas so I was going to purchase some items. We made it a family outing. We have four kids which two of our kids our 2 and 3 years of age.

So As I'm looking around my husband grabbed the mesh bag displayed by the doors as you come in to shop to put your items in. He had put the kids jackets in them along. So when I was done shopping, my husband walked out by the mall to sit in the chairs with the kids so I could pay.

Forgetting about the mesh jcpenneys bag he had on his shoulders (which normally would alarm to remind us it couldn't leave the store). We walked thru the rest of the mall continuing on with our shopping. As we our headed back to JcPenney's our last stop was at Kays Jewlers to check up on my ring.

As my husband and I are talking two men walk-one a very large black man over 6ft high husky in built and a shorter man hispanic come over to my husband and interrupted our conversation and demanded us return the bag to the store now. My husband told them no problem we are headed back anyways.

As we proceed to walk back to the store these two men are walking right on my husbands back as if we are criminals and are being arrested. My two young boys became very uncomfortable and were intimidated by these two mean who are looking very mean at there dad and they are concerned they are going to hurt him.

My husband makes a comment to lightened the kids up that don't worry its just the FBI on our tail. As we walk into the store I had to get another bag because the plastic jcpenneys bag my clothes were in was ripping from the hanger. As I'm getting the bag I look over to my right I see those guys standing there laughing.

It bothered me so I went over to them and asked them are they security for JcPenney's or the mall because they are dressed in plain clothes. They hispanic guy got an attitude and said JcPenneys so what about it. I asked them do they think it was right the way they treated us and the hispanic guy started to get sarcastic and say you shouldn't of stole the bag.

I said we didn't it was an accident we forgot about it and he continued to be disrespectful. So I asked him his name and he told me then said so what of it what am I gonna do about it. His actions were aggressive as if he was some thug off the street.

My husband walked up and heard the way he was talking to me and told he is not gonna talk to me that way and tone it down. The guy started getting smart like he was gonna fight my husband. I asked the black guy his name and he said don't worry about it. My husband told him to get the manager and he said no, get him yourself.

As I'm getting my kids and we are walking away they are following us harassing us down the isle. I'm looking at a worker who is standing there talking to another worker and asked him if he could please call the manager. The hispanic man said he was the manager and his name was Tito. I couldn't believe he was the manager and could obviously see there was a confrontation going on and he didn't immediately interveine.

I told him I need to speak to him and explained what had happened. As I am explaining the hispanic guy rudely interrupts and starts raising his voice and being rude and kept saying you shouldn't of taken the bag in an aggressive way. I told the manager I couldn't believe he was allowing this punk to talk to me this way. I have never been so disrespected in my life.

My family has always shopped here since I was a young girl and in turn our kids shop there but now I will never ever shop there again. It shows his employee has no respect for his authority and doesn't care. He then said to the hispanic guy in a soft whisper voice oh yeah don' t talked to her that way. At the same time the black guy asked my husband if he did anything wrong. He sais I know the other guy did but I didn't.

My husband said at first you didn't, but when you refused to give us your name or get the manager then you did. He didn't like what my husband had to say so he stormed off with the hispanic guy. I told the manager I can't believe my four young kids had to witness this. Those guys are a representation of your company, and I will not shop or bring my family into an environment that condones this behavior.

The manager made us feel like he was just appeasing the moment but wasn't gonna really do anything about it. I am young and have been a manager for a company for years, and I never would allow anyone to step into our place of business with that kind of bad attitude.

They would be fired immediately especially doing it right in front of the manager. There is never any reason to treat anyone like this. And what are your employees doing wandering around the mall in a jewlery store anyways when they should be working.

As an JCPenney international customer, I have been visiting Florida for the last 10 years, and have shopped in your stores multiple times during each of these trips. I have never felt the need to complain to a store before, but the incompetence and rudeness of your staff has left me so angry that I now feel the need to express it somewhere.

My first poor experience of JCPenney this holiday was before Christmas when I attended your Davenport store to take advantage of your JCP Cash offer, whereby a $10 coupon can be used on purchases of over $50. Upon entering the store with my mother, customers were being handed several of the aforementioned (photocopied) coupons by a staff member. To save time (so we didn't have to join the line to get some), we grabbed one from the pile and continued into the store. Additionally, while browsing I noticed several sales associates gathering these used JCPenney coupons from behind the various checkout points, and then handing these out to new customers.

Since your staff were giving out multiple coupons to each customer, one would assume that each customer is permitted to use more than one coupon. Apparently not. During a similar sales event the week before this incident I had printed off a couple of these coupons from your website, unaware of the fact they were freely given out in store. In fact, when I got to the checkout on this occasion I was told not to even bother printing off the coupons since they rarely scanned. I was advised that the staff always kept "master" copies of these JCPenney coupons at the checkout anyway. So, with this in mind, I am waiting in a long line to pay for my purchases. I end up waiting for 11 minutes (only two checkout points in the store were open, despite this being a "massive sales event") before we are greeted by a sales associate.

My mother gave the gentleman her $75 purchase and it is processed and paid for using the coupon. I then present my $60 worth of merchandise and state my wish to utilise the coupon (I felt the need to specify this, because after witnessing an argument between customers and your staff before I realised that unlike other stores, namely Macys, apparently JCPenney doesn't scan coupons that are being given out freely within your store unless the customer specifically requests that they do).

The sales associate tells me he can't, because it's already been used. I question this, explaining that I've seen other members of staff restocking the coupon pile from the used ones behind the till. He is persistent that he can't, and he tells me I must walk the 20 feet to go and get a "new" (i.e. previously been used by another customer and put back onto the "new" pile) photocopied voucher. Feeling slightly cross but not wanting an argument, I walk like to the associate giving out coupons at the front of the store. He gives me 3.

I return to the checkout and my payment is processed. Wonderful, one down and one more to go. I place the next $60 lot of merchandise on the checkout, this time feeling secretly smug that I already have my next coupon ready and waiting. However, now your sales associate tells me he can't process the transaction because I've already used the offer once. I question the sense of this when the employee at the front of the JCPenney store is giving multiple coupons to each customer anyway. I ask him what's stopping me from just paying elsewhere in the store. He, perhaps not surprisingly, has no answer. Now furious, I make my way to the other line (remember, still only two checkout points open) and wait again, this time for 8 minutes. I complete my payment and leave the store.

My second poor experience of your store actually occurs on several occasions and actually occurred in three of your stores. It is based on the complete inability of any of your sales associates (or at least the ones I have had the misfortune to deal with) to effectively deal with a traveller's cheque. When in England, we are encouraged to use traveller's cheques as a means of payment rather than cash for security reasons. I have never had a problem paying with a traveller's cheque in any other store (I have successfully used them in Macys, Wal-Mart, Sears, Dillards, Bath and Body Works to name a few) in the 7 weeks I have been here.

Yet in your stores in Davenport, the Florida Mall and Estero, Florida I have had problems. On one occasion two female employees stood behind the counter discussing why they thought the $100 cheque could be fake while waiting for a manager to come down. I found this particularly insulting, and felt the need upon this occasion to endure another 10 painful minutes in your store waiting to speak to the store manager.

He was very apologetic, repeatedly informing me that he didn't want to lose my custom. Clearly that's all customers are to you.. money. The other two occasions involving traveller's cheques involved me being asked to wait to one side while the sales associate continued to serve other people. After waiting for at least 5 minutes, a manager turned up to press a button on the till thus allowing the payment to be processed (why this couldn't have been communicated over the telephone, I have no idea).

The only time I was ever offered an apology was when the manager was called down, and like I mentioned earlier, he was only sorry "to lose our custom." The thing is with traveller's cheques, if I were in a store that wasn't the tourist capital of America I might be able to understand the lack of staff training, but in Orlando. Really?! I felt so angry after this that I even did one of your customer surveys advertised on the back of your receipts - I couldn't even fully express my anger there due to a word limit. How funny, you want customer feedback but only 1000 words of it.

My third JCPenney complaint and perhaps the worst occurred today and it left me so incensed I felt the need to write this message. I was in your Davenport store today (16th January 2012 between 20.35 and 21.00), once again with my mother, to purchase some cosmetics. After spending 20 minutes deciding on the purchase, we continued to the Sephora check out where a young lady served us. I swiped my credit card (MasterCard) and signed the little screen. The associate then asks me if my name is "Jenifer" to which I answer yes.

She then asks for photo identification. Confused, I tell her that I have shopped with my credit card for 7 weeks in this country and have not once been asked for ID in either JCPenney or any other store. She insists she must see it, explaining the computer is asking for it. I tell her I don't have any (I don't have a driving license and I leave my passport safely locked up in my accommodation - as I am advised to do when travelling), all I have are other bank cards and credit cards. She calls over a manager. The manager turns up after a few minutes later and tells me she will on this occasion accept another card with a signature on it. I once again ask why they need further identification when they never have before, apparently the manager tells me it's store policy and on every other occasion that I've used the card the sales associate has been breaking store policy.

I have travelled the world, and in every other country (and apparently in every other store in Florida) I have visited, when you use a credit card, the signature on the back of the card is compared to the one you provide at the checkout - the transaction is then approved by the sales associate if the signatures match. Your staff didn't even want to see the back of my card. Getting angry at the lack of explanation by your staff (hiding behind the "it's company policy" excuse is not a valid explanation - WHY is it company policy?) and the rudeness of the manager, I refuse to provide another card with a signature.

The manager leaves without apologising or anything. Dumbfounded, I ask the cashier what is happening and she tells me she can't proceed with the transaction. She tells us she has rejected the transaction on the screen so it shouldn't go through, but doesn't provide any evidence of this (in England if something like this happens, you are always given a "void slip").

I have been a JCP customer for almost 30 years and have always been satisfied with the service. It has been one company I have always trusted and could rely on. However, this past xmas I was very dissappointed. I ordered a necklace in November and after not receiving it for 2 weeks I called and was told it would not even be shipped until the 14th of Dec. but I would recieve it by xmas.

I believed this to be true. Late on December 21st I received an email saying that the necklace was no longer available. This left me without a gift that I was relying on and with no days left for me to shop with my schedule. (I live 45 min. from any jewelry store) I also had a inconvenient situation in Eden Prairie, Minnesota. When I made a purchase I was told that they were trying a new way to place purchases on the card.

It did not work to give me a receipt and I was told to wait for the manager to figure it out. After 10 minutes and the manager not showing up I just requested my money back and return the item. She couldn't even get that to work. Though I was running late to leave the mall, I was told to go shop and come back later for the receipt. Help me to trust your company again. Tracy

I was not going to send anything in, but wanted to let someone know that we have been receiving button that have already been used. It's not just 1 location. I stop daily depending on where I am working to get my buttons and I at 1st thought it was my error that I had a button in my pocket that I already used, but so far I have come across +6 buttons that someone has already entered.

My daughter has had about 5 and she does not get daily buttons so she is worse off than me. I do not know if it is the cashiers or maybe when some people are entering them they are entered incorrectly, but this seems to be happening more often now we are winding down. I should of keep them separated, but didnt think much about it until I mentioned it to a co-worker and they said they got one in DuBois,

Pa today that also was used. This will make 4 from DuBois between my daughter and I that have been used.

I have tried, tried, tried in vain to enter the bogus 'BUTTON CAMPAIGN' only to be so frustrated that I want to do something evil to the JCP people who are responsible. This whole absolutely awful experience has put me off JCP entirely. Shame, shame, shame on them! I tried to call them only to be told "I don't work in that department.

I don't know anything about it" by some idiot woman. I intend to make sure they lose money on this great deal. I now consider them just another rip-off store who I hold in absolute contempt. Now I tried to submit this complaint and cannot because of an "invalid recaptcha" which is one of the original complaints! The ultimate in crass disrespect to customers!

Me and my familty have been collecting the buttons for the past few weeks and I now have 14 buttons that keep telling me: Sorry. Looks like something went wrong. Please check your 7-digit code and try again. What am I suppose to do with these buttons to see if I won anything.

On Thursday Dec. 13 in enter 2 buttons one said I had a 5 dollar certificate the other said I had a 10 doksh kllar certificate. I did every thing it told me to do I hit the red button to claim my prize, but I have yet to receive my e-mail saying my certificate is ready.

Sirs: Have received two "you have won" notices. Both times I have filled out all of the forms and followed the information.

I have supposedly won $5.oo gift certificate twice. First date 12/16 second one12/17. I have received NO follow up from the game people. How about a little help here? Hope to hear from you soon. Time is running out according to your rules of the game.

I was followed through the Mt. Shasta Mall after accidentally leaving the store with a clearance baby shirt hanging on a hanger from the stroller which had my 10 month old son in it. The Loss Prevention woman from JCP grabbed my arm and spun me around while I was in line at Radio Shack (also in ther mall). I was embarrassed and completely cooperative and she held my elbow as I was pushing my stroller and escorted me back to the store. She said I had better tell her everything that happened and not to lie because she had it on tape. Clearly if she actually watched it she would see it was only an oversite on my part.

She said I was under citizens arrest and that I wouldnt go to jail if I have a clean record for theft. Then she poured hand snitizer all over her arms becase she touched the psoriasis on my arms when grabbing and escorting me. She asked if I was going to spread it, I was mortified. I asked for a copy of the tape in which they "caught me purposefully shoplifting" and they refused. In addition I havnt even been convicted yet and I'm getting threatening calls/letters from a lawyers office for a bill. I would like a response to my complint how you plan to handle this, I feel like I was mis-treated and manipulated.

Got a letter last month from JCP saying they were slashing my credit to "$100" (after two years of having this account, and being upgraded unsolicited to gold) "after careful analysis of my credit history". I never missed a payment and was very careful. This was insulting. I paid it off and closed the account. Is this is how you treat working Americans?

This complaint is for the hair salon in Hazard Ky. On two seperate occasions I have been treated absolutely awful by the same woman. I made an appointment during the free hair cut special for my 3 children. I patiently waited over an hour and was then told that it would be another hour because the paying customers come first. She was so rude and humiliated me in front of alot of people. I left without saying anything and just decided to let it go.

I went back in there today and when I walked in the same woman and another employee were sitting in the chairs. I told them I needed three haircuts and once again this woman treated me horrible. She rolled her eyes and acted like I shouldn't be there. She then went up to the counter and said I hope you know that haircuts for children have gone up to 14.oo.

She didn't want to cut their hair so she was hoping I wouldn't want to pay that much. I do not know this woman personally so I know she can't have anything against me. I can't understand how Jc Penny can allow an employee to treat their customers with such disrespect. I've asked around and found out her name is Vanessa Baker. I will never be back there again.

I brought my 13 year old daughter into JCPenneys to get a hair cut ($22) signed her in and told the lady at the desk that I wanted a HAIRCUT for my daughter. After waiting quite some time with no customers the same lady that met us at the front desk started cutting my daughters hair. The lady did quite a wonderful job of cutting very little hair from my childs head, then blow drying and styling it without asking my permission. She then added $10 to final charge for the service I did not request nor did we need. It was quite obvious the lady was upset and very quickly called in "somebody" else that worked for JCPenneys.

So enters this new lady, we both quickly explained our sides, me stating that I asked for a hair cut, the lady working there stating that I shouldn't leave without paying for services rendered. Now, as far as I understand, a 13 year old cannot create a leagally binding contract in the United States of America no matter who, what, when, were, or why, but the lady cutting my daughters hair seemed to think different, as she stated that when she takes her 4 year old son to get his hair cut that what he says goes....At this point I am getting more upset and embarrased over the fact that I am having to argue over this. After stating our points, me and the beautition, to the third JCPenney party, the result was, "I don't know what to".

Since the third party did not help at all, I asked if there was somebody higher we can talk to. I was refusing to let this go, as I believe in America that a 13 year old cannot concent to a leagally binding agreement, but the the beautition refused to let us leave unless she rewashed my daughters hair, removing all of her talented glory, thus negating the $10 difference of her blowdrying expertice, surely further damaging my daughters hair and costing the store more money in product, and both of us in time. I am severly upset and will NEVER EVER EVER shop JCPenneys again, and will SURELY spread the word of my bad experience.

I have been playing JCP holiday button game and have won several times. I have received most of the certificates that I have won but three of them, won on 11/26 and 11/27. I emailed the contact provided on the site several times in several reworded ways but get the same generic email to check my spam and that the emails might be coming in slow due to the provider you have.

They are not in my spam and I have received every other message from them before and after. I then called JCP and got an email address to contact, it did not work. Next I emailed the contact address from the JCP site and have not gotten any reply or acknowledgement . Very frustrating .

When I buy at JC Penny they told me that every button they give always have a gift. When I went to chistmas button code it said that my button is not the luck winner. I feel cheated. If they said for the people to keep buying that is not the way to do it. I am very disapointed.

For one Christmas button I entered on line, your msg said that it was a winner and I must claim it in 48 hrs. It said nothing else. I phoned the store that gave me the button and No One had a clue as to what I might do to claim my winning prize. The experience has given me a sour taste in my mouth as to the waste of time I have spent. Also, I need to let u know that you have probably lost a lot of catalog sales due to a lack of work staff taking orders. It took about 15 min. Holding before I got a sales rep. In the past I have never waited like that and will have to reconsider when ordering items thru catalog. You will turn a better profit in hiring enough workers rather than sending out merchandise magazines that are quickly tossed. Also, know people like the idea they are getting a good sale. Your new strategy of reasonable pricing might just backfire. For sure, your christmas button promotion is pretty much a hoax. Please use wisdom and keep your stores in business.

Please bring back the old jc penny all departments always bought all housewares yhere it has become horrible Very few places to buy country quilts you always had a great selection at fair prices they have all disappeared. many people have country decorated homes you are missing out,as there are few places to purchase them.. hope to see a big change here. sincerely J.Van Dyke

As a Christian woman, I want to tell you how offended I am over your endorsement of a disgusting skit on SNL last Saturday night. I'm telling my friends and family about this incident, and hopefully they will not shop with you either. God bless you.

On or around August 2 2013 about 4:00 pm I was shopping at your mens department at south hill mall in Puyallup wa. As I was walking I stepped on the edging separating your tile from the carpet and my ankle was pushed outward causing a loud pop so much so I could feel it all the way to my head !My ankle now still has a feeling of something (like a torn tendon )slipping back and forth causing discomfort when I walk ( and my daily exercise is out of question ). I have not gone to the doctor as of yet I was hopping it would heel on its own ,but it has not ! I'm going to contact my doctor for an appointment . You should really take a look at your flooring before someone gets an even grater injury ! Thank you Mary Sebastian A

On Tuesday Sept 27th I placed an jcpenny order (#2011270581551407) and the call service I received was very willing to go well beyond their fundamental call service. Unfortunately I did not get their names but it was approximately 8:30pm Eastern time zone. The first jcpenny person I spoke to stated she would have to have manager call me back...bottom line they were open to helping the customer.

Basic issue was that I wanted a 5piece outdoor furniture set that was at a discounted jcpenny price online it stated it was unavailable but all the individual pieces were available but cost more than the complete set price but after working approximately 1 hour cause that was when I got the return call from the manager they were able to get the set at the cheaper price. They tried-that is the bottom line. After researching I found that local stores had the chairs at even a cheaper price I decided to cancel the order for the tacle set pieces.

But I had also ordered a cover for this set which jcpenny online stated was no longer available but keep in mind it was available the night prior when the order was placed. Nancy and Barb (Barbara) out of Pittsburgh, PA. Stated their was nothing they could do for me to get this cover other they watching the website to see if I could catch when it is put back as available-who has that kind of time.

Bottom line is that they were not open to even trying and now I can not get that cover so I know it may not be much but this is a lost sale and keep in mind that if the topic of jcpenny comes up in conversation with friends and co-workers this lack of a sense to try and help the customer can be discussed. I just hate that I am out of a product that I had less than 24hours ago that I really wanted. Thank you for your time and have a nice day.

I placed an order on Dec 12, 2012. I received an email telling me that my order would be available to be picked up at the JC Penny on Davis Hwy in 4-7 business days. I called 7 business later to make sure it was in fact there, they had no record of the order. They gave me a 1800 to call where the lady I spoke with informed me the item I purchased was on back order.

This is a Christmas gift that would not even be here for Christmas! I never received an email, phone call, nothing letting me know it was on back order...nor did it tell me when I placed the order that this was the case. The ONLY email I received told me I could pick up my order in 4-7 business days!

I think it's ridiculous a courtesy email was not even sent, and the lady I spoke with told me the item was on back order when I ordered it...but that is NOT what it showed online..cleArly I got an email stating I could pick it up at the store in 4-7 days! So now I am left with no gift, and I was not even going to get a phone call?

I will NEVER purchase anything in store or online again...that is NOT how you do business and I will make sure everyone I know realized just how little you value your customers, cause had I not called...I would have showed up to pick a gift up that wasn't even there!

I have 4 buttons and inputted them - got the response from 2 of them that the numbers had already been used. The other 2 were accepted and I never received an email telling me whether I won or lost. What a terrible promotion!!! Better to just sent out coupons like the past. In addition, just button signs as holiday decorations in the store were not festive at all. JCP is very disappointing this year.

The numbers are:
tw5b2st
d2fjuyc
e4sfhff
cyh5ezy

On December 19, 2012, I was shopping at JC Penny in gretna Louisiana at the Oakwood Mall. The cashier gave me a total of six buttons at different registers at different times. On Thursday, December 20, 2012 I tried to enter the buttons codes. It said button code had been used . I entered another button code, it said that button code was used also.

I then entered another, and another until all six had been entered. All six button had been used before, I thought this must be reported. Why did the cashiers at Penny Oakwood mall give me used button. I need to call the customer service and report this time of action.

I entered two codes off of my button today & got buttons had been used. I called the 1880 # & they referred me to a website picked the complaint portion as i am really teed off. I've been a customer for ten years or so & never participated in any of these silly promotions just for this reason. the button #'s areubbtanz & gekfdjh. let me know what to do?

I have about 23 buttons that are not working. I have done alot of Christmas shopping just for the fun of trying to win something on this promotion and because Ellen was a part of this. However I an getting invalid code or already been used when I submit the code ##'s. This has been very disappointing and might I say looks like a scam as far as pennys is concerned.

I love shopping at jc penny for I have always been able to find what I want. But to have a promotion that is turning out to be a scam is not cool I have heard this complaint from other customers in the store so I know it just isn't me. Please tell me what I should do with 23 buttons that don't work.

I ordered glasses on a promo at JCpennys at my local mall in Kennnewick WA 99336 10-26-2012. When notified of arrival I sent my husband to pick up I was sick that night. I immediately did not like. Both frame and no-line bifocal I was totaly nausiated sick. I went in on Monday morn. 11-12-2012. I simply told the same sales lady I did not want or like. She insisted I needed to continue with glasses and give a chance I agreed. We spoke of a comment my husband made to reference they were old lady glasses and I mentioned that that was exatctly what my daughter had instructed me not to get. I returned with my daughter the following week and I had to plea with another sales lady to please allow me to change the glasses.

My daughter was standing behind her looking at frames and noties what was on thier computer screen and said you need to see all these nasty notes which were lies. All fabricated lies. Laurie had put that I returned on Mon. 11-12-2012 ackting Irrate, and said that my husband and daughter were opinionated and other detailes that were exaturated. We were shocked and asked for the notes but Melody said it was thier propery we mentioned Hipa laws and she still maintained we needed upper approval. We continued to select another frame and this time bi-focal lenses I ended up having to buy a protection plan and extra for lenses so they would not look like magnifiers. I had no money my daughter paid the differance.

So I picked up new pair yesterday 11-27-12 frame color is darker than display and bifocal part is not even on lenses. one is centered the other begins at the inner part of frame. I do not even want to go speak with these ladys any more. Laurie made me feel dirty when she got a new hand tissue to remove a papertowel I used to dry my hands after washing hands to remove my contact lenses. This may seem petty to you but the treatment has left quite a sour taste in my mouth. And who ever grinds lenses should not have OKed then if not exactly the same.

I am an 18 year old male. My girlfriends mother, myself and her daughter we out trying to figure out what kind of clothes for her mother (my girlfriends mother) to wear. We were in an unlabeled (didn't say men or women on it) dressing room. After about 10 minutes of being in there, one of the employees, a woman, came in and rudly told me to get out because I wasn't supposed to be in there. There was no sign and there was nobody else in the dressing rooms. I was floored and she should be fired, especially for how she handled it.

I have been buying Jcpenney arizona jeans here for a longtime and in the last year they have changed. They are too tight. The bootcut aren't bootcut. I have to cut them to fit around my boots. They are all pretty much slim fit. I am very dissatisfied and will no longer shop Jcpenney if they aren't correct soon.

About a month ago I bought a rug and used my JC penny rewads of 10.00. The rug was to small, so I went back to the store to get a larger one. The sales girl only gave me credit for the price I ended up paying after my rewards were taken off. She said my rewards were just gone. Today I took my granddaughter to buy her a coat. Number 1, I couldn[t believe how the coats are priced. They were a 125.00 with 40% off. What a rip off. To add insult to injury I had a 19.09 credit on a gift card.

Also you were supposed to get 15% off, if you used your JC Penny credit card. I used the card and the sales girl said I could either use the 19.09 gift card or take the 15% off. But not do both. I can tell you JC Penny has just lost a good customer. Your prices used to be so good and the quality was great. I believe JC will go down the tubes like so many stores are doing now. It is no loner a place to shop where you get quality for a good price.

I placed an order with JC Penney on 12/13/2012 and was told it would be available in 4 to 7 days. I stopped in on 12/17/2012 in hopes it may have come in early well it didn't but the sales associate told me it was scheduled to come in on 12/20. On 12/20/2012 I went back to Penney's to pick up my order and when I got there they told me the truck was delayed until 12/22/2012, so it went from 4 to 7 days to at least 9 days.

I needed the order by the 21st so I asked the associate to cancel my order and credit my charge card. Imagine how surprised I was when he told me he couldn't do that, he needed the shipment to come in and I would have to return the order. I asked him to get someone who could do this for me and he called over a manager who told me the same thing.

After telling him I wouldn't need the order after Friday he finally did something and he told me my card would be credited immediately. Well after 6 hours my card is still not credited. I use to like shopping at Penney's but I will NEVER place an order with them, this was my first time and my LAST. Hopefully my credit will be credited SOON!

I have several buttons and it keeps saying that the Captcha is not correct when in fact I print exactly what is written. Then on the same button code, after entering the captcha at least twice, it will say the button code is invalid. It goes back and forth forever. I am starting to think that we are being used for this Captcha for some other reason.

I sent an e-mail to jc penney in regard to a problem I had on December 6th to redeem a $10 certificate. They never responded to my e-mail. I then called the number on the website and was transferred to the wrong department, however they promised they would have someone call me right back and again no one called or got in touch with me. I am very frustrated wth this Christmas button program. I hope to hear from someone before this program is over. Thank you.

When I press the audio button next to the Captcha, it sounds like aliens and I can't really here what they are saying. Something is very wrong here! Is this all just a big scam?! People win $10 gift certs here and there, but I get those anyway as a regular customer of JcPenny's so I don't see what the big deal is winning these buttons. They are like coupons that other stores give you without the hassle of making you come in for buttons. This is only going to enrage customers and possibly lose a lot of regular customers for JcPenney's!

Your life insurance office sent me a card saying that I would receive a $10.00 reward for calling and talking to them about insurance. I decided against taking the insurance but the worker told me that I would still receive the reward of ten dollars. A few days later I received the gift card and the note said it was for ten dollars. However, today at the Paris, Texas store, I bought a shirt and tried to use the card. The clerk said that the card had a zero balance. When I got home I went on your website where you can check gift card balances and it said that the card still had a ten dollar balance. What can be done about this? Please tell me what to do.

JCP has lost a fairly good customer because they have stopped selling their Cabin Creek line and specially the Cabin Creek Denim Boot Cut Leggings. I am not a 6' teeny bopper who enjoys having their pants worn below the waist and just above their private parts. I am an older woman who enjoys having pull-on, elastic-waist, boot-cut, no-pocket, leggings which give my 5'2" sort of chunky body a fairly nice look and Cabin Creek leggings did that. Now all you can find at Penney's are the "skinny jeans", rhinestone jeans, - pants that even look trashy on the tall 18 year-olds. I have been in JCP only once this year and I will not go back. I used to buy blouses, shoes, jewelry, pajamas and purses there. I will not go out of my way to visit any JCP store until the Cabin Creek Brand is back. I used to use the Catalog Department regularly - I am very disappointed in the way JCP is now doing business and I hope, at this time, that unless they change their merchandise attitude, they go out of business.

I went into your Greece Ridge Center and Marketplace Mall stores and was VERY disappointed. I have been a customer for over 40 years and could always find whatever I needed. On December 1st. I went home empty handed. The Big and Tall mens department had no selection at all.

The jewelry department had very little stock. You discontinued your catalog (I realize people can shop on line) and I don't like the way you advertise your specials. Even some of your employees are not happy. I am telling all my friends and probably will not shop there again any time soon. You keep going and you will be closing all your stores!

I have been going to J.C. Penny's for about 30 years and now you have these buttons that everybody I know has won gift certificates and I have been putting my codes on-line at jcp.com/Christmas since 12/05/12 and have yet to receive any notification to either I won or lost, where all my other friends have won several gift certificates. I get all kinds of other mail from other company's & friends so I know its has nothing to do about my e-mail site. I may just contact the federal trades commission about this issue!

I have entered 5 buttons of jcpenny I have won several times there is never any thing sent to me in a e-mail so I can print it off his has to be a scam the use to give discounts that was a lot better, everyone loved that, they had a lot more business ,now I don't care if I ever go back to jcpenny store along with a lot of other people I have talked to. I feel sorry for JCPenny. Their incompetent programmers and Chinese manufacturers have made what could have been a goodwill promotion a debacle. The button codes simply don't work. What is the reason for this?

Someone has replaced my previous phone number on my rewards account with a strangers name and phone number, plus there e-mail address. When I was in the Georgia Mall store on January 9, 2015, my phone number that we used for 23 years would not activate and another person's name keep reappearing. I was able to get his phone number, name plus after talking to customer service his e-mail address, which I was not impressed with the phone menu. JC Penny's need a better system just to address my account and concerns. My next option was to contact the store manager, which was a fail. In attempt to contact the store manager several times at the store location that this may have occurred, the manager was not available, so in observation the store has poor leadership. I feel with my gut that something isn't right at this location, and a possible scam may be occurring. I plan to contact the person on my account and let them be aware of my findings, and that I have reported this incident to authorities and plan to contact the local police in the area that action occurred. It is only fair to due to having no easy access to get this resolved. I feel that JC Penny wants my business as a customer, but when I need to talk with a person to start a process, I have to search the internet just to find a number that doesn't exist then finally this section for a complaint. I have lost all faith in the company with this process and plan to support this store less. I hope to hear from someone soon to make sure this isn't happening to other customers that might be unaware or could this be a one time event, however I want answers!

I’m a 6 ‘6 388 pound guy that just wants to be able to walk in a store and go to the big AND tall section and actually find clothes for big and tall not so called 5x shirt that is a high priced 2x shirt for a boy.the big and tall community demand real big and tall clothes . Jcpenny STOP the false advertisements and take away the big and tall section in your stores you don’t know what your doing .

I have always loved JC Penney. However, this past year I have noticed that I cant find anything in the stores. When I ask the cashiers they keep telling me that I need to get online to find more items or that I can order items but it will take 5-10 working days. I guess that when I go to a store I want to purchase merchandise there, not be told to go online or wait for 2 weeks. My daughter asked me why I keep going there since I cant find what I want at the store. I told her I really didnt know, maybe I am hopeful that you will get the stores back to where they used to be. I doubt this will make any difference but I hope that you will at least consider this request. Your customers want to go to the store and come out with purchased items, not go online or wait. Thank you.

I am now 59 yeara old and have been shopping @JC Pennys since was a teenager in high school. Was always the place to go for school wear or dress clothes for any occasion down to belts,socks,cufflinks or whatever needed. Have for years since homeowner always bought bathroom & home decor there and always felt like had great selections and great prices. Now, I walk in every store in Louisville, Ky with $50 gift cards given me and can’t find a thing to buy.

The brands and selection I had grown to love are gone and nothing but alot of money spent on little cubicles of clothing supposedly with high end fashion names with styles and quality that only young teenagers would wear and very little in stock to choose from with ridiculous prices. No selection for bathroom, bedding and home decor that had before,just overpriced cheap looking products that can buy cheaper at discount stores.

Example is bathroom carpeting, shower curtain selections. The JC Penny Collection used to be wonderful but now the recent carpeting and rugs I purchased that were supposed to be the same quality are thin, terrible backing and look cheap. Used to have a wonderful drapery section, but now looks like rags on rods. And lord help you to find someone to help you without an attitude or even knows anything about the products.

Most of the great sales men and women most likely got discouraged and left, replaced my young snotty kids that don’t seem to know anything about helping with home decor or picking out a suit jacket and really don’t want to be bothered. I will say that seems to be a problem in other what I call more high end department stores. JC Penny’s used to be the place to go for about anything I needed, clothing,furniture,home decor, jewerly but now is just a big disappointment.

Please bring back the old brands. the full tables and racks of selection and sales people that actually want to help you find what you need and some place to check it out without getting attitude. I think the recently replaced “boss” might have been great for other stores (even though I think Target is much worse and worse quality than it used to be too) but what has been done to JC Penny now is a tragedy and I am forced to shop elsewhere. Thanks!

I went to your Daytona Beach, FL store yesterday (4.13.2013) to get another drapery set-up (rod and curtains) and three new sets of towels after receiving emails on specials for the home and an email coupon to take an extra 20% off the purchase. My wife and I have already spent hundreds of dollars at this location in fixing up our new home and wanted to get additional matching items, so going elsewhere wasn’t even a thought…but it is now! The departments I needed to visit were under a reconstruction with really NO merchandise available to choose from…there were a few towels out but not enough (maybe 4 of each color, I need 8-12 towels and other pieces to match the set).

Additionally, I could not find anybody to help…the place felt deserted. I left the store and have been trying to get the items on-line, however, it is hard to tell on-line exactly what the curtain and rod materials look like, and what I think is the correct matching rod on-line doesn’t show the hardware (braces) to get a positive match to the rest of the house. I like to shop and what I’m purchasing…not taking queses on-line. I would like to take advantage of your ‘extra’ offers if merchandise and helpful personnel are available. I live approx. 40 mins. from the DB JCP and 5 mins. to the nearest Belks.

The latest look of JC Penney has been the best look for them in years! The CEO had a vision and it was a good one. The prices were great and the stores were laid out wonderfully. My daughters and I loved the way everything came together and did some Christmas shopping there. Why in the world would you let this man go when things were just getting better for the company? It takes a while to get a new concept off of the ground and you didn’t give him enough time to accomplish this. Shame on you!!! I hope you’ll reconsider.

I took my 6 year old son to the salon at JC Penny, Tukwila, Wa, on Sunday February 17, 2013 for a haircut. I was under the impression that your store was offering the free haircuts for kids every Sunday. I was disappointed when I asked for my sons hair to be trimmed and instead the stylist gave him a buzz cut. I was then disappointed when I found out after the cut that JC Penny stopped offering the free kids cuts February 1. I wish that the stylist or the women who made the appointment had mentioned this detail. I to say the least am disappointed and believe the information should have been pored somewhere so customers are informed.

Thank you,
Allison Hardman

I visited the JCPenney Salon in Fredericksburg, VA on December 28th, 2012. I called 2 weeks ahead and scheduled a cut and color. When I arrived 15 minutes early I was told to have a seat and someone would be with me shortly. I brought my mother in law along to get a shampoo and style. She however did not have an appointment, but was a walk-in. We were given the same appointment time. She (who has short hair) was taken back on time. A few employees went to the desk to check the computer and asked if I had been helped. Each time I told the new lady at the desk my name and that I had a 10:30 appointment. Three different ladies asked me the same question, then looked in the computer and walked away. They either started a conversation with another employee or sat down int heir chairs. When the fourth lady finally came up and asked me the same question, I again told her my name and my appointment time. It was now 20 minutes past my appointment. The woman had a negative attitude in the beginning. She said “and you want color?” in a nasty tone. I told her yes, I wanted a cut and color. Looking around I noticed a lot of the clientele were ladies with shorter hair getting cuts or perms. I have long hair that takes time, and the impression I got was that nobody in the salon wanted to deal with my hair. If long hair or color is not something a salon specializes in then it should not be offered on the menu of services. When the fourth lady finally brought me back she was very reserved and seemed like she was put out having to “deal” with me. I tried to be friendly and make conversation. I attempted to make jokes when she pulled out the color book to see which one I wanted. She seemed to warm up a little following the jokes, but not much. She did not explain anything she was doing while she worked. The color we chose is not the color it turned out to be on my hair. I tried to make the best of it and thanked her. I also left her a 25% tip to show my appreciation for “dealing” with my hair. She also took a few smoke breaks while working on my hair. I know this because when she returned from her breaks she reeked of cigarette smoke. I am not telling anyone how to live, but in a business when you are working in close proximity to the customer at least make an attempt to avoid smelling offensive when you are working with them. I must say I am very disappointed in the service and product I received that day. I am an avid JCPenney shopper. I am sad to say that was my first and last visit to the JCPenney salon.

I placed an order on December 13 for my children’s Christmas. After checking Track my order on the website several times and not seeing that my order had been shipped I contacted customer service on Dec. 21 to find out they were holding the entire order because two items were on back order. I told them to cancel the back order items and send the rest. So I reordered the back order items on a separate ticket. In the past JCP has always sent what is in stock and then sends the back order items later. Even though I called on Dec. 21 I didn’t receive the in stock items until January 7. Then two of the back order items were cancelled by JCP because they were out of stock. The other item didn’t arrive until January 14. Complaint #2 I had to return jeans for another size so I reorder those and was told the store would call me when they arrive at the store. The Jeans arrived 4 days ago and the store never called me. I had to call to find out that my order had arrived. I’ve been doing business with JCP for over 30 years and have never had these issues. If this continues I will be taking my business elsewhere. Besides that JCP doesn’t have the quality clothes or the petite size in any variety like they have had in the past.

I ordered a pair of boots on 12/27/12 in store. The sales clerk ordered them on line for me and told me it would be 4 to 7 days. She said I would be called when they come in. As of 1/10/13, I still had not been called. I went in store to see if they were in. They were in and I asked when the merchandise arrived. The clerk said the boots arrived on 1/3/13. Poor customer service to not be called as promised. The clerk simply said sorry but that doesnt change the fact that I waited an extra week to get these. JCP has really gone down hill the last couple of years and I shop there less and less. Poor customer service and quailty of merchandise.

First off let me say the JcPenny penny’s is my favorite store to shop. On 1/4/2013 I went in to shop and found some great deals on some dresses for the unbelievable price of six dollar. I was going to purchase three do them
That I reall loved. As I went to pay for them the cashier told me that I couldn’t buy two of them because the price was wrong ( she left to check) I was really upset and told her in which area I had gotten them and that their were more of the same in the rack for that price. I also told her the the other customers were going to get upset if they also didn’t get them for the price stated on the tag, she didn’t seem to care all she said was maybe they could help you on the other side. I was in a hurry or I would have aske for a manager to speak to. This has never happen to me the ladies alway charged me on what the tag is priced. My only question is what is your policy on items priced , this was on the clearance racks.

I have been a customer of jcpenney’s for many years but I have never in my life had bad customer service as yesterday. Had an appointment for pictures and there was no greetings and it took the person 20 minutes to even speak.

The appointment was later as in 40 minutes so if the appointments are not going to be on time you shouldn’t schedule them the way you do.

The first time I had an appointment at Cielo Vista Mall I left because of the same situation. I had been taking pictures at Jcpenney off Joe battle and the service is always on time. Cielo Vista Mall need better customer service.

I recently have entered 6 buttons and i have gotten emails back that I have won three. so i claimed them. I got one back and the next day the other. But after more than 48 hours i have not gotten the third one back. We do not have internet so i am relying on my family members to let me come over and get on there computers. These are the six buttons i entered. mesxrmp pjeuvnv wvwyju2 afag4dz cbjasgm and zhnhm2p I do not remember which ones were which so i gave them all to you to verify i lost three and won three. I have been able to print out two of the three coupons, and i would really appreciate it if i could get that third one before the 31. Thank you.

I had purchased some pants from the Battlefield Mall Penneys store and decided to get a couple more pairs in other colors. I called the store to see if they had them in my size. The lady was gone a long time and came back to say they only had a white pair in my size which wasn’t what I wanted. I called again later and got a saleswoman that found the pants I wanted in the color and size and said she would hold them for me until the next day. I then went to the store the next day and when I went to the register I was told to go to, they were unable to find any record of the hold and casually brushed me off saying they were probably put back on the rack. I checked and they were not there. I now find that they are a discontinued brand “made for life” that is not online!!!

Very unhappy customer that will probably never shop at JCP again………