Comcast

over and over they keep charging over $200 a month.

My Internet is only $80 a month I have all my bankstatenents on line.

Again called and I gave every osyments date abd all he realzed I didnt iwe anthing. he said he sw Again I was getting charged or TV i dint have cable I only use a indoor abtenna. and saw i have paid them over $400 in payments going back from 6th of July back as far as Sept 2023. they shut it off again. nd wabt payment.

I want to have somehiw Audt done on all their. records I'm 74 Paraplegic disabled and home bound

I spent the last two days multiple trips to their store six times multiple times on chat with their incompetent chat folks and then with a lady last night who promised to call me back today which of course she did not.

I could never get the service to work I took the equipment back today and I am so glad to be free of Xfinity’s Xfinity stream.

I will be glad when we get another Internet provider in my

Four days ago I had a problem with the TV in my master bedroom.

I called Comcast and went over the usual phone procedures with then.

The TV went on and the opening directions went on then the screen was blue and stayed blank.

The person at Comcast said it was probably the box and said the first appointment I could have was on Sunday, December 31st between 8:00 AM and 10:00AM.

Since that time I have received approximately 6 Emails and 10 phone calls confirming this date and time.

The messages all assured me that this was a guaranteed time.

I set my alarm for 7:00 AM so that I would be available.

The serviceman never showed up.

I called Comcast and the woman said there were no technicians available, She said a lot of other things and I spent 30 minutes telling her I could not…

I called back to discuss the data usage spike in last two months "For last two months, comcast is showing spike in my internet usage.

We have not added new devices and I have usage data from my router, which doesn't add up to the usage of my devices."

The person on phone kept repeating multiple times, that data usage is correct since oct, that I have my own router and that he is not going to escalate the issue.

I told him multiple times that I have real time and last 30 days usage from my router and it does not add up to the usage comcast is showing.

He REFUSED to listen to my reasoning, even though I have data to backup and kept repeating his point of view multiple times.

He kept going in a loop and refused to escalate the issue.

What type of customer service is this?!

I wasted two…

The customer service at Xfinity/Comcast is absolutely the worst of any company I have ever experienced.

There should be an option for zero stars.

After chatting with 5 different agents this week ...a total of 15 hours...my problem was not resolved.

I then went to a physical location store.....and met the RUDEST most DISRESPECTFUL "customer service" agent I have ever encountered.

Her name is LOLA.

She works in the Mays landing NJ store.

When I tried to explain my situation...she cut me off and told me to stop talking and just listen to her.

She told me I was jumping to conclusions and if I would just listen to her...

I could fix my problem.

And that was just the first 10 seconds of our interaction .

She continued to berate both myself and my mother who was there with me.

This…

Here are the details of your payment:

Account number: Ending in 8146 Payment amount: $389.

58 Payment date: 09/30/2023 Card type: MasterCard Card number: Ending in 3305

Please note it may take up to 48 hours for your payment to process.

Easily view your balance and pay your bill, plus make your life simpler – sign up for automatic payments.

View information about your bill anywhere, on any device View your bill online Manage your account with the Xfinity app You have charged my account twice after full payment!

I want $333.

00 back in my account that you have put in the negative balance immediately!

Here in Florida I was treated so bad and with such a lack of respect to get a transfer pin as I changed carriers.

The was I was treated at the Xfinity store in Lady lake Florida...disgusting. they like to play with retirees heads, sickening customer service.

I am still waiting for transfer pin and have been waiting since mid September for phone number 248-252-9664.

I paid in full for your allegedly free phones and they've yet to email transfer pin.

What a sick group of people!

I've been with Comcast since 1997 including my Michigan residence!

Your Xfinity mobile here in Florida sucks and have good mind to go to a streaming service since landlines and PCs are becoming obsolete!

My name is Karen Campeotto If I don't get my transfer pin by end of day today...your going to lose me…

I had Xfinity mobile and got a crap phone cancelled service was told on a recorded line that if I returned the phone I wouldn't be charged well as of yesterday I was charged 230.

11 for a free phone and have been told I only had 14 days to return it and they will not return my money currently on hold with the retention department for 1.

30 hours now that is all but theft in my opinion wish I could give a negative s ore worst company ever help me blast them on all socials

Xfinity has been misfiring me for services I didn't have for 2 months now the bill is $1600 that's insane.

They disconnected my service and I have not had cable only internet which my acp was applying payment to internet.

I should not have to pay for services I didn't have.

I because an authorized personal for my son's account because he is disabled so I make decisions for him, they told me I am now responsible for the bill which is afain illegal.

I'm my son's payee for his disability benefits and I represent him but I never signed on to being a Co signer for bills.

My son is being over charged and token advantage of.

I want that bill corrected.

I went into the store to get internet service, they were quick to take advantage of a senior citizen.

They offered two new phone if we switched our mobile service to them.

I asked if they used contract. they said No.

I bought insurance for both phones.

The screen on one was shattered by my dropping it (By accident) When I called to insurance, the girl said I would have to pay $8.

33 a month for the phones.

I told her, they were free phones, WHY are you charging me???

It's been a DAMN mess with this situation.

This is the worst mistake I ever made.

NOW I'm STUCK with cheap phone for 2 years.

Wow!!!

I've lost all hope in this situation.

Will someone help me with this Fiasco???

Hello, I would like to say I’ve been happy with xfinity for years.

Unfortunately I had a life emergency and had to default on a payment arrangement.

I was in the hospital in and out for months.

I’m waiting for disability.

I have a $700 past due balance and am told there is nothing at all they can do to help since I defaulted.

I can not afford that and need at least internet for school purposes.

I know it’s overdue but it would be nice to be able to work something out.

Now I’m going to have to leave all together cause I’m continuing to be charged for a service that is off.

Can't talk to an agent.

All other types of communications are the worst I have ever encountered!

I called Comcast about my bill in June.

It was $259.

The agent said I should get a different plan, and I would save $10.

He also said he would enroll me in autopay, where I would save another $10.

I asked him if I would lose any stations.

He said I would not.

Later that week, I lost all of the sports stations, as well as other stations.

I spent another 2 hours trying to talk tp an agent.

She said I could not have my plan back, even though it was within the last 6 days.

Her new plan was $275.

Once again, although I was promised all of my original channels, I lost National Geographic Wild, Ovation, Reelz, etc.

My new bill is now $288.

So to recap, my bill had increased by over 10% in over three months.

Comcast has either misled me or lied to me.

I was told that there would be…

I am on Xfinity internet and I thought I had the ACP program ,I checked my acount and it said I owe 54.

16 I called them immediately and asked them about this the person told me I had not been on the ACP program since Apirl here it is August and no letter or a bill to let me know I owed this I asked the person why no letter or a bill no answer he could give me I just want a bill adjusted I don’t feel this is right since no letter or bill to let me know about the matter

My complaint is about the greed.

Already high prices.

And outright lies.

How is it possible for Peacock to not turn a profit?

Other ad based stresming seems to make money.

Maybe its the programming thats the problem.

How much money is enough?

Many of us have no other option for cable and wifi.

So Com ast squeezes every penny out of the captives.

Like drug dealers the first is free then prices are added in later.

NBC Universal, Comcast sees the writing on the wall.

It will be like the Walkman.

Just a memory.

I hate Comcast and everything it stands for.

How do yall sleep at night?

My bill is outrageous now need more money for Peacock?

What is wrong with yall?

What was the corporate bonus package last year?

Rot in hell greedy sons a bitches, all of you.

I have Xfinity and I thought I was on the ACP program and found out it had stopped in April of this year but Comcast never sent me a bill monthly I found out I had a bill when I looked at my account I do not think that is right that they are trying to make me pay a bill when I never received one from Apirl till present and I thought a company was to send a monthly bill out to the customer

The business itself xfinity is garbage!

From the online automated mess or speaking with humans from Asia somewhere!

It’s a literal joke.

I called yesterday on the 18th and set up an appointment for today.

Nobody has called or showed up so I called back to find what’s going on! they don’t have any record of any appointment.

I waited on the line 30 minutes yesterday to arrange this appointment about the outside cable box that is old weather beaten and won’t stay shut cables hanging out all over the place.

The box needs to be replaced or repaired.. so today I’m told it’ll take 14 days! the way they do business is appalling!

I’m just shocked they’re still in business!

They charge you a fortune for internet but the customer service isn’t worth 5 cents!

They’ve gone downhill there’s…

I waited 60 minutes for an agent yesterday for Comcast when our internet was down.

I finally got a person who had me verify that the modem had power.

I explained that we had unplugged it and plugged it back in as directed.

He then said they would troubleshoot it and if they couldn't get it back up, it was saying the unit was offline, and he would schedule a tech.

24 hours passed, no word from Comcast, and the system was still down.

Called back, and got an agent named Nicole.

She said the same thing the unit was offline.

I told her two green lights were on one flashing.

She responded she would need to send a tech and said it would be 8/29, over a week.

I pushed back and she got an appointment on 8/22, This will mean we will be without internet for 5 days.

This process took about…

We have been experiencing an issue with our internet for approximately one month.

We are paying for the highest residential speed offered by your company which is 1200 Mbps.

We are only receiving 50 – 300 MBPS on our laptops no matter what distance we are to the modem.

First tech came August 7th with no resolution.

We had an appointment scheduled on Saturday 8/12/23 in which no one came or called.

Two techs showed up on Monday 8/14 (after we called) with no resolution.

He told us his supervisor would call us with go forward plans in which the supervisor did not call.

He also left the cover off the green box with the wiring in our backyard which is now exposed to weather.

There has been remote testing run from 3 or 4 different analyst and 3 technicians has since come to our…

Monthly cost/bill is way to high.

Over $225 per month just for basic cable and internet.

Shameful and absurd as the CEO Brian L Roberts was paid over $29 million in 2022

they dont allow self install and charge $50 every time, while there is no need of techinician

Yesterday, I was informed by an Xfinity live agent over the phone that I can go into an Xfinity store and remove my family member from my account, however, when I went to the Xfinity store today July 27, in Turnersville, NJ, I was immediately dismissed and could not even get a word out to explain my situation.

The entire staff ignored me, and they refused to pull up my account, insisting that they would not be able to help me.

1 of the 3 employees just sat on the chair playing around on his phone, 1 of them was moving inventory as if I wasn't even there, and the other remaining employee walked into the back of the store.

My particular situation is urgent, they didn't ask me questions about my concern, they didn't review my account, and they looked down on me.

I drove 25minutes to be…

Have been trying to get land line switched to a mobile phone.

This process started around July 8, 2023 when my planed was changed to get this done.

Land line apparently shut of that day.

Did not receive mobile phone until July 12, 2023.

When I tried activate it, it would not work.

Have been working with Comcast constantly since then.

No one has able to get it up and working.

Was told on July 20,21 and 22 it would be working later on that day.

Never worked.

On July 23 was told the process was not entered correctly and have to redo and wait 7 to 10 more days.

Then when I turned of the TV my programming had been changed NOT by me, now have 125 channels instead of 185.

Told I would need to set up and new plan but best to wait 7 0 10 days and hope phone would be working.

Just really…

I called Comcast on June 23rd with a question about my account.

While doing an online chat, the rep said she could lower my bill by approximately $13/month without changing any of the services.

I currently have 1G Pro Internet and the Signature+ Plan, which included Netflix on the plan.

I specifically asked her (and took a screenshot of the chat) if Netflix would still be included in the new plan, along with all the channels we currently have.

She assured me that she was not changing any services, only lowering the bill.

When we finished with everything and I ended the chat, I noticed that I had gotten an email from Netflix.

Upon opening it, I was informed that my account had been paused, and to resume, I would need to pay a subscription fee.

The next morning, I called Comcast back…

Customer Service SUCKS.

They are rude and disrespectful.

They don't listen to what you are saying they talk right over you.

One rep keep me on hold for almost an hour.

When I called back the guy told me there was no managers around.

Since you guys have resourced out of the United States Customer Service has went to HELL.

I'm a very angry customer right now