CenturyLink

18 days no phone service different lie each time I call

Called 5 minutes apart recording said will be repaired Sept.

1 representive said August 29

Billing problems.

I will never recommend another friend to get CenturyLink.

I make payment through bill pay from my bank.

Every month 1st of the month $55.

00 The month I recommended CenturyLink to a friend I got $50.

00 But I have auto bill pay and kept paying the same amount every month.

A couple months after the $50. apparently, they showed me $5. short because when they gave me the $50 it left a $5.

When paying the next bill $55. it was 1 day late, unknown why since it is paid the same time each month.

So I had to pay the $5. and $9. for being late.

Unknown where the $50. for referral has gone most likely in someone's pocket.

I talked to two customer service reps. one being a supervisor.

Long story short he could not tell me about the $50. and would do nothing to rectify the…

I have sold my home and contacted Century Link to disconnect internet service effective August 3, 2018.

Instead they disconnected service July 16, 2018.

A supervisor told me it would be reconnected by July 18, 2018.

Now they say they cannot reconnect because they no longer service the area where I live.

I have been a customer for 2 years.

Now I have no internet service until August 4, 2018.

I am definitely not staying with Century Link and I am now switching to WAVE which provides broadband service to my new house.

Terrible customer service. cant provide a simple email for mail conformation of change I requested.

Will discontinue my service.

Very displeased

8 days for a repair to a home line.

Had to call customer service 5 times to connect with a person due to disconnections, and "sorry we're closed" recordings on a "24/7" contact number.

conThe regular amount that century give me is always (Forty Five Dollar a month) $45.

00 every month.

But when March comes they did not accept my payment for $45.

00 instead they asking me to pay $124.

00 where i believed no balance on my payment April 2018.

I call century link but hard to wait for long hour to speak with customer representative.

Now I can’t watch TV because they said I have to pay my balance Century link ought me an explanation why they charge me $124.

00.?

For explanation where did they get the 124.

00 while I am always pay on time $45.

00.

Thanks for your payment!

Confirmation Number: 14257262353 PAYMENT DETAILS: Bill Payment: $45.

00 Convenience Fee*: $0.

00 Total Payment: $45.

00 Payment Date: 04/11/2018 In fact century ought me an explanation because…

We had "high speed internet" and ended up cancelling after 4 years of overpaying and service not working at all or at dial up speed, we cancelled it.

When we would call to complain, customer service representatives would apologize and could not believe that we had that kind of service.

Our phone line goes out all of the time, which is SUPER inconvenient because we get 1 bar on cell phone service, it takes 5 days for them to look at, and then when it gets fixed, nobody tells you or bothers to call!!

Meanwhile, I am sitting at home burning my vacation time waiting for a tech that was NEVER going to show up and guess what?????

I still get to pay my full bill.

I feel that we should receive a discount on our bill when we don't have service this long.

I actually feel sorry for the Customer…

Staff is extremely unprofessional and always extremely rude when you call.

The employees constantly just transfer the calls and will always hang up on you at least once during the phone call causing you to call back and repeat the same issues over and over.

The bill constantly slowly increases after they have given you a set amount and also has unspecified additional charges and when questioned about the charges they give an answer that is not even relevant to the question that was asked or switches the topic.

I spoke with Robert employee ID number 9975250 (Which he says this is his information, which I am sure is a lie) and he was nothing but rude the entire conversation and rather than attempting to correct the issue he was quick to have me cancel the services after I have been paying…

My complaint is about my mothers account with Centurylink.

I handle my mothers account because she does not understand anything about the internet or computers.

A sales rep told my mother and me that the 10 mps was fast enough to stream videos and play games.

It is not!

She cannot use her On Demand because the internet is too slow.

This is the only reason she wants internet.

When she tries to watch videos on Youtube, it buffers constantly, even when she pauses the video and waits for it to load.

My mother is planning on dropping them and going with a better company.

Been paying for 3.

5 mbs , and only getting 2.

0 mbs at best.

Feels like I'm back in 1995 on dial up.

If you don't do something better, Spectrum is right down the road.

Decline in business means decline in stock By the time you realized what went wrong it will be to late.

Spectrum is fixing to move in.

Worst speeds on the market.

I contacted the phone company 3 weeks ago and they fixed the problem.

However, every time we experience a bad wind, heavy rain or a heavy snow storm my service does not work.

I pay for the service monthly and I am getting tired of the issue and constantly calling you.

I would appreciate the issue being resolved once and for all or I feel that I must switch my services to the Cable Company.

I have been with your company for over 40 years and really wish that this issue could be resolved quickly so that I do not continue to have this problem.

I wonder if anyone has actually thought to check the telephone line itself!

Why is it that you WILL NOT upgrade internet service unless a modem is purchased thru CenturyLink?

The modem you are selling for $150.

00 is well overpriced.

I was told by your rep/ that in order to upgrade to 40mpbs, I would need a new modem and I could not supply my own modem which is compatible with the upgrade to 40mpbs.

So 60.

00 for tech installation and a new modem from CL in the amount of 150.

00.....

210.

00 is ridiculous.

BTW, the same CL modem can be purchased on Ebay for around 50.

00.

Around July or Aug I decided to take your high speed internet and unlimited calling at the rate of 85 dollars.

Over all around $ 95 including taxes and fees.

Around oct the bill changed to over $ 100.

At the time it was suppose to be FLAT RATE .

Since Oct I've been being charged for local long distance.

Had to call every month for adjustments.

Have talked to so many people that I've lost count .

Effective In march if this problem is not resolved I will no longer need your service.

Thank You Tom D Tugman

The new email system does not work very well.

I have gone through the fix it with your representatives twice and more problems show up.

Currently if I compose an email and press the TO button to bring up my contacts list there is a long wait time, maybe one minute, for the list to appear.

Also if I wish to add a internet address within the message content, it does not accept a past command but directs to use control-V and puts the address in the subject line.

I have been a long time happy customer and expect century link to either quickly fix all the problems or maybe go back to the old email system.

I am not anxious to drop my centurylink internet, email, and land phone but at some point that may be necessary.

Thru their website I ordered a speed upgrade for my internet.

I received email confirmation with ref. #C76105766.

It stated service upgrade would happen 12/8/17.

Did not happen on that date.

Emailed them and received email back saying call them.

Called them but their phone system kept hanging up on me.

6 times.

Did not accept punched in and voiced account number.

When finally got through as having no account number available the phone system put me on hold then rang once and then hung up!

Tried again and when they finally answered I started to explain problem and was hung up on with out a word being said from their end.

Tried again and finally got a person to hear my problem and he submitted a whole new order.

Said I have to wait another week for system upgrade.

Could not…

I have CenturyLink Prism and would like to know why HGTV programing for prime time shows is at 10pm which is too late for Colorado.

It should be at 7pm.

Several of our favorite shows, one of which is rated #1 and the new seasons starts tonight, the new season starts at 10pm and it should start at 7pm.

Is there anyway this can be rectified.

I am especially speaking of Fixer Upper.

When we used Dish Network it always started at 7pm which is suppose to be prime time Mountain Standard time, right?

I just moved into a house at 8 Rivers Bend ct.

Moscow Mills, Mo.

63362.

My complaint has dot do with NOT being able to get internet service, when centurylink is the only service in my subdivision!!!!

When I called to get service I was told that there is no available lines in my area, and that is a waiting list.

Now the problem with that is I found out my neighbor has been on this “list” for 2 YEARS, which is not acceptable.

The subdivision, Majestic Lakes, will be building new houses in the next few months, and what are you going to tell the people who buy these houses?

That they have to be put on a waiting list? and not to have updated lines with no CAP on the speed.

We are in the process of contacting a lawyer yo get another internet provider in this subdivision.

I have been a business customer with you for 20 years and get my bill each month in the mail.

Acct:# 410716027

Recently we had the internet reconnected after 3 years @ home.

It has been a nightmare!

It took almost a month to get it working.

I never received a bill until you sent me a disconnect notice because I did not pay.

Tried to explain I never got a bill, nevertheless, sent them a check for 318.

11 as they requested on 10-25-17.

Today( Nov 10-17), still have not received a bill therefore went to check on line, and it says due Nov 7 17 48.

24.

Sent that in today.

Please ask if they could send me a bill each month so I am not late and can review the bill.

Thanks Geri 989 464 6219 989 735 3716 office- Mon Wed & Fri

Transferred 9 times then hung up on.

Nothing done to resolve my problem!

Paying for services that are supposed to be great are Not!

Doing things without my authorization to my line and being told that it will e fixed but isnt

I have now a second bill from Centurylink.

The problem is I do not have Centurylink.

They refuse to stop sending me bills for something I never got.

I spent nearly 30 minutes on the phone from Shirlree to Mark in billing to Lamysia in the Retention Dept.

I provided name account number phone number.

I do not feel any other information is needed.

Lamysia refused to provide a supervisor to resolve problem.

Lamysia refused to do anything with the said account until I provide personal information.

At the end of last month I called to complain about periodic lack of connection to the internet.

The person I spoke with said she would make adjustment on my next bill.

My next bill dated Oct.

12, 2017, just arrived.

There is no adjustment shown.

The problem I have with being able to connect with the internet has been happening for quite a while; I have lodged numerous complaints.

I do not like being charged for full service when I do not have full service.

Also I don't like being placated with false promises of adjustments.

I have been a CenturyLink customer for years (in fact I was a customer under my husband's name when your company was CenturyTel) Believe me, I am a very dissatisfied customer!

I was schedule for service (internet and WIFI) for my small business on 19 October, 2017.

I was informed that the Technician should have the order completed by 1:00PM on that date.

However, after not seeing any representative of Century Link, I called customer service and was told that the order according to the system had been completed.

I informed them that in fact it hasn't been completed.

I was told that the Dispatch would be contacted and so I waited, the person came back on the phone and said that the Tech wasn't answering their phone, and they would have him contact me.

That was the first call to Century Link, after no call, I called again later in the day, and the very same thing happened.

I was informed that Century Link would have a Tech back out there in the morning to…

Arranged to have a second static ip connection installed.

We now have only one.

Confirmation number is 03507931 our account number is 311807724.

My appointment date was originally Oct 16.

Service Tech never showed up.

I called and was told the day was not the 16th but the 19th. (my notes say differently) Oct 19th rolls around and again a no show.

Called for answers and was told that the tech assigned to our job does not know how to install a static ip and if I didn't mind the best guy they have for this job will be at our office first thing the next morning.

Told he would be there by 8 or 9.

Again no show.

I just called again and was told that the Tech has us down but is busy on another job and may or may not get to us today.

WHAT THE HECK!!!

This is just too much.

The person…

I pay monthly for 10Mbps but seem to get less than 6Mbps daily if I'm lucky.

If you look at my account, you will see that I complain weekly and monthly about the poor service.

I am told every time that there is an outage in my area.

My QUESTION is... why can't this be fixed? this outage has been going on for over the past three months and I'm getting very tired of paying for less that I deserve.

I have had problems for over a month and cannot get help.

I am hearing impaired so I cannot call.

This is the letter I wrote after Century Link told me to send as much information as possible.

Comment: RE: Ticket# NTM000019465254.

For the last 2 months, my WIFI has been very slow.

Then in the Beginning of Sept, I started having problems getting onto sights such as my bank, Dr, and mail order prescriptions and even Century link to check my bill but I had paid $188.

70 when I had used friends computer to get into my bank and check my bills.

I noticed Century Link did not get paid so I paid it thru my bill pay.

I depend on my computer as I am hearing impaired and cannot hear on the phone.

I rec'd an email saying to contact Century link cuz I owed over $300.

I tried numerous times to…