CenturyLink

18 days no phone service different lie each time I call

Called 5 minutes apart recording said will be repaired Sept. 1 representive said August 29

Billing problems. I will never recommend another friend to get CenturyLink. I make payment through bill pay from my bank. 00 But I have auto bill pay and kept paying the same amount every month. A couple months after the $50.

apparently, they showed me $5. short because when they gave me the $50 it left a $5. When paying the next bill $55. it was 1 day late, unknown why since it is paid the same time each month. So I had to pay the $5. and $9. for being late. Unknown where the $50.

for referral has gone most likely in someone's pocket. I talked to two customer service reps. one being a supervisor. Long story short he could not tell me about the $50. and would do nothing to rectify the problem. I will never recommend CenturyLink to anyone ever again and go as far as to discourage someone…

I have sold my home and contacted Century Link to disconnect internet service effective August 3, 2018.

Instead they disconnected service July 16, 2018. A supervisor told me it would be reconnected by July 18, 2018.

Now they say they cannot reconnect because they no longer service the area where I live.

I have been a customer for 2 years.

Now I have no internet service until August 4, 2018. I am definitely not staying with Century Link and I am now switching to WAVE which provides broadband service to my new house.

Terrible customer service. cant provide a simple email for mail conformation of change I requested. Will discontinue my service. Very displeased

8 days for a repair to a home line. Had to call customer service 5 times to connect with a person due to disconnections, and "sorry we're closed" recordings on a "24/7" contact number.

00 every month. 00 where i believed no balance on my payment April 2018. I call century link but hard to wait for long hour to speak with customer representative. 00.? 00. Thanks for your payment! 00 Payment Date: 04/11/2018 In fact century ought me an explanation because of over charges.

I reported century link about my internet no services since 1-09 -18 that the services cut off. I reported 1-12-18 I can’t call then right away when I learned no internet because I am sick so I call 1/12/18 instead.

Services resume 1/16/18 a different of one week. 00 as if there is no interception. 00. Now they over charges. Now I can’t watch TV I suffer for their over charges. I will file a complaint to: Consumer Financial Protection Bureau 1700 G St. W. C. gov/complaint

We had "high speed internet" and ended up cancelling after 4 years of overpaying and service not working at all or at dial up speed, we cancelled it. When we would call to complain, customer service representatives would apologize and could not believe that we had that kind of service.

Our phone line goes out all of the time, which is SUPER inconvenient because we get 1 bar on cell phone service, it takes 5 days for them to look at, and then when it gets fixed, nobody tells you or bothers to call!!

Meanwhile, I am sitting at home burning my vacation time waiting for a tech that was NEVER going to show up and guess what????? I still get to pay my full bill. I feel that we should receive a discount on our bill when we don't have service this long.

I actually feel sorry for the Customer…

Staff is extremely unprofessional and always extremely rude when you call. The employees constantly just transfer the calls and will always hang up on you at least once during the phone call causing you to call back and repeat the same issues over and over.

The bill constantly slowly increases after they have given you a set amount and also has unspecified additional charges and when questioned about the charges they give an answer that is not even relevant to the question that was asked or switches the topic. I spoke with Robert employee ID number 9975250 (Which he says this is his information, which I am sure is a lie) and he was nothing but rude the entire conversation and

rather than attempting to correct the issue he was quick to have me cancel the services after I have been paying…

My complaint is about my mothers account with Centurylink. I handle my mothers account because she does not understand anything about the internet or computers. A sales rep told my mother and me that the 10 mps was fast enough to stream videos and play games. It is not!

She cannot use her On Demand because the internet is too slow. This is the only reason she wants internet. When she tries to watch videos on Youtube, it buffers constantly, even when she pauses the video and waits for it to load.

My mother is planning on dropping them and going with a better company.

0 mbs at best. Feels like I'm back in 1995 on dial up. If you don't do something better, Spectrum is right down the road. Decline in business means decline in stock By the time you realized what went wrong it will be to late.

Spectrum is fixing to move in. Worst speeds on the market.

I contacted the phone company 3 weeks ago and they fixed the problem.

However, every time we experience a bad wind, heavy rain or a heavy snow storm my service does not work. I pay for the service monthly and I am getting tired of the issue and constantly calling you. I would appreciate the issue being resolved once and for all or I feel that I must switch my services to the Cable Company.

I have been with your company for over 40 years and really wish that this issue could be resolved quickly so that I do not continue to have this problem. I wonder if anyone has actually thought to check the telephone line itself!

Why is it that you WILL NOT upgrade internet service unless a modem is purchased thru CenturyLink? The modem you are selling for $150.00 is well overpriced. I was told by your rep/ that in order to upgrade to 40mpbs, I would need a new modem and I could not supply my own modem which is compatible with the upgrade to 40mpbs. So 60.00 for tech installation and a new modem from CL in the amount of 150.00.....210.00 is ridiculous.

BTW, the same CL modem can be purchased on Ebay for around 50.00.

Around July or Aug I decided to take your high speed internet and unlimited calling at the rate of 85 dollars. Over all around $ 95 including taxes and fees. Around oct the bill changed to over $ 100. At the time it was suppose to be FLAT RATE .

Since Oct I've been being charged for local long distance. Had to call every month for adjustments. Have talked to so many people that I've lost count . Effective In march if this problem is not resolved I will no longer need your service.

Thank You Tom D Tugman

The new email system does not work very well. I have gone through the fix it with your representatives twice and more problems show up. Currently if I compose an email and press the TO button to bring up my contacts list there is a long wait time, maybe one minute, for the list to appear. Also if I wish to add a internet address within the message content, it does not accept a past command but directs to use control-V and puts the address in the subject line.

I have been a long time happy customer and expect century link to either quickly fix all the problems or maybe go back to the old email system. I am not anxious to drop my centurylink internet, email, and land phone but at some point that may be necessary.

Thru their website I ordered a speed upgrade for my internet. I received email confirmation with ref. #C76105766. It stated service upgrade would happen 12/8/17. Did not happen on that date. Emailed them and received email back saying call them.

Called them but their phone system kept hanging up on me. 6 times. Did not accept punched in and voiced account number. When finally got through as having no account number available the phone system put me on hold then rang once and then hung up!

Tried again and when they finally answered I started to explain problem and was hung up on with out a word being said from their end. Tried again and finally got a person to hear my problem and he submitted a whole new order.

Said I have to wait another week for system upgrade. Could not explain why…

I have CenturyLink Prism and would like to know why HGTV programing for prime time shows is at 10pm which is too late for Colorado. It should be at 7pm. Several of our favorite shows, one of which is rated #1 and the new seasons starts tonight, the new season starts at 10pm and it should start at 7pm.

Is there anyway this can be rectified. I am especially speaking of Fixer Upper. When we used Dish Network it always started at 7pm which is suppose to be prime time Mountain Standard time, right?

I just moved into a house at 8 Rivers Bend ct. Moscow Mills, Mo. 63362. My complaint has dot do with NOT being able to get internet service, when centurylink is the only service in my subdivision!!!! When I called to get service I was told that there is no available lines in my area, and that is a waiting list.

Now the problem with that is I found out my neighbor has been on this “list” for 2 YEARS, which is not acceptable. The subdivision, Majestic Lakes, will be building new houses in the next few months, and what are you going to tell the people who buy these houses?

That they have to be put on a waiting list? and not to have updated lines with no CAP on the speed. We are in the process of contacting a lawyer yo get another internet provider in this subdivision.

I have been a business customer with you for 20 years and get my bill each month in the mail. Acct:# 410716027

Recently we had the internet reconnected after 3 years @ home. It has been a nightmare! It took almost a month to get it working. I never received a bill until you sent me a disconnect notice because I did not pay. Tried to explain I never got a bill, nevertheless, sent them a check for 318.11 as they requested on 10-25-17. Today( Nov 10-17), still have not received a bill therefore went to check on line, and it says due Nov 7 17 48.24. Sent that in today. Please ask if they could send me a bill each month so I am not late and can review the bill. Thanks Geri 989 464 6219 989 735 3716 office- Mon Wed & Fri

Transferred 9 times then hung up on. Nothing done to resolve my problem! Paying for services that are supposed to be great are Not! Doing things without my authorization to my line and being told that it will e fixed but isnt

I have now a second bill from Centurylink. The problem is I do not have Centurylink. They refuse to stop sending me bills for something I never got. I spent nearly 30 minutes on the phone from Shirlree to Mark in billing to Lamysia in the Retention Dept.

I provided name account number phone number. I do not feel any other information is needed. Lamysia refused to provide a supervisor to resolve problem. Lamysia refused to do anything with the said account until I provide personal information.

At the end of last month I called to complain about periodic lack of connection to the internet. The person I spoke with said she would make adjustment on my next bill. My next bill dated Oct. 12, 2017, just arrived.

There is no adjustment shown. The problem I have with being able to connect with the internet has been happening for quite a while; I have lodged numerous complaints. I do not like being charged for full service when I do not have full service.

Also I don't like being placated with false promises of adjustments. I have been a CenturyLink customer for years (in fact I was a customer under my husband's name when your company was CenturyTel) Believe me, I am a very dissatisfied customer!

I was schedule for service (internet and WIFI) for my small business on 19 October, 2017. I was informed that the Technician should have the order completed by 1:00PM on that date.

However, after not seeing any representative of Century Link, I called customer service and was told that the order according to the system had been completed. I informed them that in fact it hasn't been completed. I was told that the Dispatch would be contacted and so I waited, the person came back on the phone and said that the Tech wasn't answering their phone, and they would have him contact me.

That was the first call to Century Link, after no call, I called again later in the day, and the very same thing happened. I was informed that Century Link would have a Tech back out there in the morning to install…

Arranged to have a second static ip connection installed. We now have only one. Confirmation number is 03507931 our account number is 311807724. My appointment date was originally Oct 16. Service Tech never showed up. I called and was told the day was not the 16th but the 19th.

(my notes say differently) Oct 19th rolls around and again a no show. Called for answers and was told that the tech assigned to our job does not know how to install a static ip and if I didn't mind the best guy they have for this job will be at our office first thing the next morning.

Told he would be there by 8 or 9. Again no show. I just called again and was told that the Tech has us down but is busy on another job and may or may not get to us today. WHAT THE HECK!!!

This is just too much. The person on the…

I pay monthly for 10Mbps but seem to get less than 6Mbps daily if I'm lucky. If you look at my account, you will see that I complain weekly and monthly about the poor service. I am told every time that there is an outage in my area. My QUESTION is...

why can't this be fixed? this outage has been going on for over the past three months and I'm getting very tired of paying for less that I deserve.

I have had problems for over a month and cannot get help. I am hearing impaired so I cannot call. This is the letter I wrote after Century Link told me to send as much information as possible.

Comment: RE: Ticket# NTM000019465254. For the last 2 months, my WIFI has been very slow. Then in the Beginning of Sept, I started having problems getting onto sights such as my bank, Dr, and mail order prescriptions and even Century link to check my bill but I had paid $188.70 when I had used friends computer to get into my bank and check my bills.I noticed Century Link did not get paid so I paid it thru my bill pay. I depend on my computer as I am hearing impaired and cannot hear on the phone. I rec'd an email saying to contact Century link cuz I owed over $300. I tried numerous times to get on…

I can not understand why I receiving a bill, when I no longer have service that are provided by your company. I guess we are going to have to take this to court. I have tried to resolve this issue on several occasions and to no avail.

I have not been mailed out a tag to put on my box to return to y'all and I have service with spectrum as of 8/22/17. I have fulfilled my obligation to CenturyLink and I'm continually being harassed by your company.

I last spoke with a Patrick,which is a supervisor that ,I requested. I have been having issue with this company and thought that It was taken care of, but as I can see you want to continue to bill me and my service should have been disconnected on 8/20/17.

At no time have a request to have this poor service any longer. My sister has had issues…

We get repeated hangups and debt harassment recordings on this service line annoying,252 438 2924 contacted no Roy cooper attorney gene

I have now been on hold for 45 minutes after going through the automated system trying to cancel my service. This is the second day in a row I have attempted to do this. (I had to hang up after 30 minutes yesterday)I have been a prompt paying customer for over 17 years.

If I want to add a service my wait is less than 4 minutes. I own 2 businesses and 3 homes and Century Link is by far the worst company to deal with. I have told everyone I know to transfer their service.

I just sold one of my businesses which is why I am canceling my acct. The new owner appropriately is going to another provider.

I cancelled CenturyLink 1 year ago and did not have any equipment to be returned because I did not rent any equipment from CenturyLink but in fact I bought it. A few months after I had cancelled I received a bill from CenturyLink in the amount of $98 and some cents for unreturned equipment.

I called customer service and the young ladies over my account and she confirmed that I owe nothing because I never rented equipment but paid for it in full when I purchased it. She assured me that she will note my account and remove the charge and that I would have nothing to worry about.

Yesterday I received a letter from a collection agency for unreturned equipment and the amount was $98 and a few cents. They're trying to charge me for something that I bought and paid in full. CenturyLink is a pack…

Quite a few years ago I had a dispute regarding billing on my phone service. That company was bought by Quest than bought by Centurylink. Now I can't upgrade or add services because they say I owe $98. It's not the amount but the principle of it.

They held a payment check received on Fri. over to Mon. making it late even though I proved it was received on time.

A Centurylink representative comes to my house sometimes up to six times a day a couple days a month. Even though there is a very nice (No Soliciting) sign next to our front door they complete ignore it and don't stop talking.

Centurylink is the only company to ever be so obnoxious and irritating to the point now there is absolutely never use them. I don't care if the service is free. Centurylink has horrible practices. And I know almost all if not every neighbor of mine thinks the same way I do about there business practices.

Don't come around my house anymore Centurylink.

We set up new service they were suppose to be out here wed BC to hook up our phone and Internet but they did not show we called they said they would be here to day but no they did not show up its been a month but they sent me a bill for services I have not got yet.

5 hours just trying to get a basic home phone service. Kept getting hung up. The last call the lady too told me that the number (account) they gave me she couldn't find. Which the last 6people I had some too could.

Well she put me on "hold" to speak to a supervisor. After 30mins. She tells me they are now closed and I'm going to have to call back tomorrow. And try to figure it out!

The agent assured me that Century link does not creep your bill up a dollar or two at a time. He assured me that my bill for internet and phone would be around 80 to 85 dollars tops (and this included all taxes and surcharges). My first bill was 101 my second 103 my third 106 and this month 107. I tried calling customer service and when I finally got ahold of a customer service agent he stated that he sees my bill is creeping up but that looks normal and when I asked him why it was going up every month he said I don't know they just do that.

He then stated he was transferring me to someone who could answer the question and I sat on hold for more that half an hour and no one picked up. What a joke! When was it okay to rip off the consumer? When did it become acceptable to have terrible…

My daughter called to set up CenturyLink Excel service and was routed to someone who sold her a CenturyLink bundle that we do not want and my daughter can't afford. After four separate calls, I was told they can't cancel service in first 24 hours! Makes no sense.

They have no problem selling unneeded services to a naive person and then can't cancel the order? I was given different numbers to call by each person I talked to. I asked to speak to a supervisor and was told the supervisor would tell me the same thing.

They use a hard sell approach and then make it impossible to cancel.

I have been sent to collection agency Central Credit Service LLC for an outstanding invoice. I knew this wasn't right since the sent me a check for $440.90 and I had returned their modem. Interestingly enough the girl behind the counter told me to hang on to the receipt and tracking number because they are notorious for billing you for not returning the modem. What she didn't say or know was that they also do not try to contact you before they send it to collection.

I've spent 4 hours being bounced around and "Taken care of. " But not one person apologized for my inconvenience. When I started to ask questions about things like, had they tried to contact me, or what their procedure was to send some one to collection I was informed we have taken you out of collections and there is nothing…

Had 2 CenturyLink sales people knock on my door (end of June 2016) promoting prism tv, said i was with direct tv and i was happy, showed me i could save 60 dollars a month, i informed them that i would be moving in a couple of months (Sept. 15, 2016) they said it would be a free install here and there, said alright, if it's free and i'm saving money. Called Sept 6, 2016 to coordinate move, was told i couldn't take prism with me, the fiber optic lines haven't been laid on the street i was moving to previous address on 79th.

I moved around the corner on 80th. Upset because I broke my contract with direct t v to go to prism, but alright. Next thing please don't disconnect my services until Sept 15th (day of move) they shut everything off on Sept 14th at midnight, on the phone with customer…

I called to have my internet service changed to a lower service due to slow speeds I was getting and paying for but not getting. But Christina said that this shouldn't be happening, so not to change she's send out a tech at no charge with a new modem and increase our speed and it would be lower cost. Well he came swapped out our modem, kept our old one which we paid for! Then comes the bill which included a service call and a fee for the modem. Really you took ours that we paid for ourselves, no credit on the bill. Called transferred numerous times till finally Stephanie helped me an hour and half later.

Reversed the charges and I asked for some type of credit for the entire call time. You will love this response well I got you the credit didn't I? Credit that wasn't suppose to be charged…

I called CenturyLink HQ and requested phone service explained that I had previously had service but the line ran no where. I had built a new home and needed service. They came out and turned on the service but did not route me a line into the house. I called and explained three more times . Finally some one came out he was very nice and said he understood and would help. I waited two more weeks and called and was told I had canceled the service. I had not cancelled it.

Finally service started the line was bad I called and they said if they come into your home it will cost you but their is no reason to have a phone that is not working half the time 5 days of the two weeks I had the phone it was not working. They man came out and found the trouble was u the road. He was Nice and helpful.…

About one month ago I attempted to get internet service with Century Link. Upon processing my bill I was asked to pay a $50 deposit. I received an email advising me I cannot receive service in my area and a refund was processed for the $50 deposit.

The next day I received the equipment, which confused me so I called Century Link only to be told the equipment had to be sent back and my refund was never processed fully. The representative advised me the refund would reach me in 2 weeks.

It has been almost a month and no refund. Every time I call I'm transferred from one representative to another with no results. All I can say is that $50 must be alot money for all that trouble. Really bad customer service.

This complaint is about CenturyLink and the scam they are running. On August 22, 2016 I call CenturyLink customer care to have my internet service moved to my new resident (2 blocks away, but same town). I spoke to a CSR named Angelica. I told her I just wanted to move my internet service. my price at that time was $29.95 plus $3.99 for internet recovery fee. Angelica told me she could give me a deal if i got DirectTV service thought centuryLink. I was on the phone with her for over 2 hours and I was told i could get centuryLink internet for $14.95 plus $3.99 internet recovery fee a month for the first 12 months then $24.95 for the last 12 months on a 2 year agreement, and DirectTV for $60.00 a month for the first 12 months on a 2 year agreement.

The DirectTV service deal would include…

My complaint is that your firm has used a bait and switch tactic to gain my business. My bundled package price has crept up over the last several months. Each month, I call your firm to discuss the increase with customer service personnel. I have obtained names as well as confirm numbers that the situation would be remedied to no avail. My bill is virtually doubled this month. The reason is that there was supposedly balances carried forward with late charges.

These balances had been agreed to credits with four different customer service team members that I spoke with since June of 2016. There should have been no balance carried forward and no late fees. When I speak to the next representative they tell me that it does not matter. I have spent hours on the phone only to no avail. My year…

I have been waiting for a $16 refund check and it is sitting in my closed account. I have called 7 times have been on hold and transferred around so many times and no end in sight. I get that $16 may not seem like much money to you but it is to me.

Customer service was very rude, talked over me and refused to listen to my needs. Kept pushing sales and I was at work when I called and told this person I do not have time for this I need you to take care of my issues. He talked over me and did not listen and transferred me to another extension. Also there automated system does not work and when I called and stated I cannot pay my bill it won't take the information. The response is there doesn't show any problems. I say it's not working and I haven't been able to pay on this automated system the last couple of months and they don't do anything about it.

They keep repeating the same thing over and over. I have a friend that is experiencing the same issue and he hasn't been able to pay thru that system for the last 4 months. What's wrong…

I have been getting these spamming phone calls that go on for weeks non-stop they just keep calling me and calling me everyday of the week. I have called CenturyLink before and they keep telling me there is nothing they can do.

I have Call Rejection that does no good at all and I am fed up sick and tired of the bullcrap. I want these phone calls to stop right now?

Every time there is any moisture in Casper, Wyoming, my landline quits working. At least six times since May, a technician comes out and every time, it has been indicated that the main line that fees the neighborhood is far beyond its life expectancy.

The last time, I asked the technician why the main line is not being replaced, he indicated that CenturyLink would not replace the line. He said it would require an electrician and they just wouldn't replace it. What are my remedies.

Also, please advise what governmental agency I can contact to file a complaint against CenturyLink. With winter coming up and more moisture than normal, I cannot continue to be without a phone until the line dries out

I was visiting a store today and two of the CenturyLink employee representatives were there to represent and sell product. I visited the store (Walmart at 136th avenue in Westminster, Colorado) to purchase one item that we needed for a television installation. Your representative (for purposes of description, he was a black male with braids pulled back) tried to stop me & was incredibly disrespectful when I said said no to him and kept walking. He continued to say what he "was trying to give me".

When my fiancé and I walked around the corner, the rude employee mocked me. Then, he and the other representative started laughing. My fiancé went back over to him, stating that we could hear what they were saying about us. He said "I know" and continued his behavior. I have already spoken to…

Got a disconnect notice for our CenturyLink phone number with account 45560629. We never received a single invoice for this account. We were assigned account #313027765 for phone billing and have paid every bill. This is considered double billing to us.

This letter is long overdue but is written to express my sincere anger and disappointment with my experience with CenturyLink. I had been a faithful customer of Comcast and had been receiving my internet and cable tv through them but in March 2016 decided to explore my options secondary to cost. I called CenturyLink on or about March 7th to inquire about rates for both internet and TV service. I spoke with a representative named Robert at length about the services and rates offered through CenturyLink.

At that time I was still under contract through Comcast and informed him that unless I was saving a substantial amount on my bills it wouldn’t make sense to pay the $180 early termination fee to Comcast. Robert verified the following information to me. With a two year commitment and for a…

I am mailing CenturyLink regarding a very frustrating experience that that I am having with CenturyLink. I have tried unsuccessfully to resolve this issue via chat and multiple phone calls (17), so I hope that this letter will get some attention. On 8/18/16 I was approached at my home by a sales rep from CenturyLink selling new fiber optic options available in my neighborhood. I told him it sounded interesting, I particularly liked the dedicated line aspect on top of fiber, and told him that I was getting 70-80 megs currently thru my provider and would need to have that as a min baseline.

And asked what would the cost be. After many minutes on the phone with CenturyLink call center they came up with a plan- they could install a bonded pair that would get me a minimum of 60mb and likely in…