Briggs & Stratton

A fucking plastic piece of shit carb that's my complaint to where you have got to go to you tube and repair the carb for it to prime much less run I ran a 300e series motor one time and haven't been able to use it the 2nd time yes I'm cussing I'm pissed and I am done with you idiots 40 yr customer happy dumb shits

Trying to service carburetor for model 44u777 engine. When replacing float bowl seals from kit 698781, should include 2 o rings instead of 1.

Briggs and stratton in India has very unethical way of running the business with the distributors, where the strategy keeps changing and the B&S India team are dumping the stock and terminating their distributors without any reasons. this is very serious matter as the company headoffice should look into this ongoing issues since last 20 years where they had to close the options 3 times and because of such policies customers and distributors have to suffer financially.

I have had a B&S Home standby generator installed recently. It comes with a Amplify Power Management Module. I have spent close to 4 hours trying to get this to function and also I had tried to get someone to exp[lain the function of this unit once properly connected.

The local Briggs dealer who completed the install did not know how to connect it nor did they know what it was actually for. But they did want to know about it once I had finished connecting it.

Finally today after another 30 minutes trying to connect it worked. But I don't have a clue as to what I do from hear. It just says no module connected. The manual is worthless. " There is no G, figure 2 refers to the schematic for an entirely different device than what I have as does Figure 3.

From here I am absolutely clueless.…

We bought one of your professional series engines for our lawn mower, and it is no longer working after only three years. And whenever I try to get ahold of the company to see what my family and I can do we cannot reach anyone I have been trying to contact someone to help us for two months.

So I tried the phone number given to us prior to this and couldn't even get someone. I would like to know why I cannot get the help we need at fixing our engine and why it failed so early in the first place.

Briggs & Stratton Parent company: case #1227240 Snapper model S50xt #5901611 taken into haig's mower service 10-17-2022 for issues with the fuses blowing and Pto blades not engaging. before taking mower into dealer, I diagnosed these issues using the Owner's manual troubleshooting chart, by changing the fuses several times with a customer service rep on the phone with me while applying these steps, the rep said they were putting this into my case notes 10-17-2022.

after 16 days on 11-2-2022 JR called saying the mower was repaired. prior to this i asked JR was it under warranty he claimed he was on date of purchase 5-27-21, when he sent in the invoice to the company.

while on the phone with the customer service rep informed me it was not registered as of 10-17-2022, they proceeded to…

Bought a Black Diamond log splitter with Briggs & Stratton XR engine. Stalled and would not start after 4 hours of use. Tried to contact Briggs & Stratton customer service, but it doesn't exist. All phone numbers lead to a dead end.

So I towed it 25 miles to authorized service center and waited 10 days for repair. They concluded it was debris in carb jet (I used clean gas can with new non ethanol gas only). I brought home and it ran for 30 minutes before again stalling and not starting.

Again towed to service center and they noticed interior gas tank finish was flaking off and may have clogged jets again, so they cleaned. Took it home and ran for less than an hour before again stalling and not starting.

Again took to service center where they could not start and replaced carb. Took it…

I complaint is a dealer that you guys asked me to use to put in a winter kit and they absolutely screwed my whole generator up. I had to call a unlicensed dealer an electrician which has done work for me before to fix the problem that the license dealer should have done correctly from the beginning.

There was no way I would call this license Briggs & Stratton dealer to come and fix what they broke I did not trust them at all I just believe that I should be compensated in some way. To have this simple winter kit put on my home generator has cost me over $3,000.

And I would appreciate some type of response good day.

the new plastic carbs that's on walk behind mowers is apiece of CRAP !!!! what bird brain invented that piece of crap you need to make a adaptor to fit metal carb to replace that piece of crap.

I purchased a snapper lawn mower on 4/3/2020 within the first two weeks The recoil started squealing had it replaced no charge recoil is squealing again 8 /3 /2022 the plastic recoil is junk I was told I have a 3-year warranty on my snapper lawn mower I would like this resolved

bought a simplicity mower from tri county tractor early spring had it for a week its been in shop ever since. I want to return it I don't want it. goi t to talk to a lawyer if necessary it a lemon. my phone is 6186701196

I HAVE HAD TO CALL CUSTOMER SERVICE TWICE ON A UNIT I PURCHASED. SER# 4002171246.

Second call was made for missing parts and customer service rep laughed at my questions. How aweful is this. I didn't expect an issue when I paid for a machine that is missing 4 parts. The quality of quality control is not there.

I have installed lots of Briggs units in my past as a dealer. This is by far insane. Please review the recording from today's conversation with customer service and I would like a followup on this please. If this is how Briggs treats its customers in Louisiana I will pass the word to the all 300 of my generator customer that we will not be repairing or doing business with Briggs for their new purchases.

B & S Europe; Netherlands in addition U.K. Some weeks ago, I contacted my Spares parts dept, of Greenstripe Spares and Garden (44 1673 844020) Owner G Bird) normally excellent supplier of parts for Snapper 742cc . I listyed parts numbers; with the exception of two parts which photos of the parts were forwarded to him and also your After sales and Service manager Turf & Commune EMEA. Holland Mark Evans; At the same time Mr Gavin Bird, had a visit from your B & S representative, who was shown the pictures, and Gavin Bird was to refer it back, to Hoilland. (So Called B & S Rep)

However thee two photo parts, plus others have not been obtained, as both myself and Gavin Bird, await None possibkle Phone calls being answered... The Snapper was purshased to cut the grass, onn this French property:…

Service centre lying about availability of spare parts, treating the machine as throw away, Also breaking parts on dismantling. Authorised Dealer The Stihl Shop Huonville Tasmania Australia

Lowes, Craftsman and Briggs and Stratton To Whom It May Concern, On 8-17-21 I purchased a Craftsman mower from Lowes in Topeka, Ks. After a few hours of run time the Briggs and Stratton engine developed an oil leak. I called Lowes and was advised to contact Briggs and Stratton for repairs on the engine.

Upon contacting Briggs and Stratton they referred me to a local Briggs and Stratton service center to have it repaired. D & H mower in North Topeka was the authorized repair center that was near my home. On 11-3-21 I took the mower to them and instructed them to repair the oil leak that was covered by the warranty.

On 11-23-21 I went into town to pick up the mower after they called indicating the repair was complete. 86 for an oil change. I indicated to the man that I did not authorize an…

Terrible reliability of new B & S 20 KW 120.240 generator installed April 1, 2021.....installed by Integrated Power Systems Nashville..... Will go to TV consumer reporter if issues are not addressed satisfactorily soon.....ongoing non-ignition problems, non-start, no exercise......have a LEMON!

Bought Craftsman M260 mower at Lowes 4/22/21. Engine failed 8/1/21. Actual hole in engine behind muffler. Lowes told me to call Craftsman who told me to call you since it is a Briggs & Stratton engine. Started calling & emailing 5 hours ago.

This site won't accept the pictures I have. Totally frustrating. Customer service doesn't exist.

I purchased a rough cut mower with a Briggs & Stratton 310000 engine. The manual provided a schematic with no nomenclature of the parts to complete a tune-up and purchase parts.

The "Service Parts" section indicates "Fuel Filter" engines "with" or "without" a fuel pump. Terrible schematic with no photograph of drawing of a fuel pump.

I will buy outdoor equipment with Honda engines from now on as they have better schematics with nomenclature of the parts, and they are mostly made in the USA, and have better customer service. Briggs & Stratton is all phone prompts.

So I have a Troy Bilt power washer 4 years old under 15 hours of household use. Last week it had a crack on the aluminum pump housing which clearly is a manufacturing default. Briggs and Stratton who are the responsible party phone saying it's out of warranty I told them that Lowe's told me they no longer sell any Briggs and Stratton items .

Their customer service agent said yes they now only have Craftsman products, I said yes that because they stand by their products and the are way more reliable. Customer service agent says " whatever "and hangs up. Last ever item from Briggs and Stratton, Troy Bilt, and MTD ,they are all the same company.

I purchased a craftsman mower in July 2019. We always checked the fluid levels prior to using the mower. After three uses, while using the mower it made a loud popping sound and all of the oil ran out. After sitting in the shop for about 6 weeks, my warranty claim was denied for no lubrication.

First of all, of course by they time your technician got to it, it all ran out in my yard and leaked on my garage floor. Researching I see that it is a common theme for you to deny warranty claims for this reason

Took mover with briggs engine in warranty work fuel issues under warranty dealer says he can't get parts until nov 22 it has been in shop for 6 weeks already my lawn is out of control purchased mower. 1 year ago its a piece of crap I am very unhappy with your product will never purchase any equipment with Briggs and Stratton engine again

bought a "troy built" power washer from lowes. went south after 5 uses water all over a 3100 psi gas washer lowes said oh well no extended warrent . briggs said you need to take it bake to lowes? troy built said we are only a brand take it back to lowes ?

so I have a 2 yr manufacturers warrenty that is useless and i have a $300 paperweight on my deck dont shop lowes or troybuilt they lie

Dear Sirs

In my letter of the above date - I referred to my Hayter Harrier 48 Autodrive which sadly `passed away` in August 2019 - due to `severe (and dangerous!) mechanical failure`

In my letter I described the incident and also attached photos of `the deceased`

However and Unfortunately - I have not had the courtesy of a reply of any sort - from either yourselves or Hayter GB

I therefore have little alternative but to add my name to a growing list of `former Customers` who feel similarly `peeved` and badly treated ! and who would also lean toward making `public comment`

Looking forward to your response in due course (with a pinch of salt!)

Yours Faithfully

John Carr (previously a Hayter/B & S fan)

Tel: 01491 612676 (should you care to discuss further)

I have a ferris 3100 with a briggs & stratton 30 hp that has been nothing but trouble oil leaks had it repaired 2 time now it need it again, The dealer told me that is a common problem oil pan leaking I am just sick of it ! I am going to get it repaired and pay again this mower only has 287 hours on it. can you help me out on this problem Thanks Phil Wagner

We purchased a Briggs and Stratton Air compressor at the end of April this year. We normally first go to Briggs and Stratton for any machines like this as usually they are built well.

Fast forward 4 mnths and the compressor is sitting in our garage unable to be used. The regulator broke right off!! We contacted the company who manufactures and covers the warranty on this and they have responded to one email only. Not responding to calls, emails, etc. Horrible, horrible warranty coverage!!!! If you are putting your name on these products than you should ensure customers are actually being covered for what they pay for. We have a $300.00 machine sitting with no answers.

I repair small engines, mostly mowers, for people. A customer brought a practically new Toro Mower with a Briggs/ Stratton motor to me for repair. The mower had become very hard to pull over when attempting to start the engine.

After checking engine out, found out decompression feature on camshaft was broken. Apparently, the pin that held the decompression activator had not been properly installed at the factory. It had come out of it's location and allowed this part to fall into the crankcase along with the spring that was part of this setup.

luckily, no other internal damage was done. The only way to properly repair this engine was to order a new camshaft with the decompression feature installed at the factory. It has been about 8 weeks that I have been trying to get this item.

Every…

I bought a Murray push mower with a Briggs & Stratton motor last fall. I used it one time and put in the basement for the winter. When I got it out to mow this year it would not start.

I have had it checked by different repair services and no one seems to know what the problem is. Have talked to several other persons that have purchased the same mower and are having the same problem.

I have a new mower[model 450 Weedeater series] that failed the 2nd time i tried to start it! I was impressed with the performance of the the little 4.5 horsepower lawnmower, But it quit and failed to start after 1 days use! I dd not why but i suspect carburetor or something else, as i get spark and it tries to start but goes out just as fast too! I am very displeased as i have always regarded Briggs& Stratton to be superior engines and lawnmowers that are second to none! I read on forums now...that many have the same problem[s] as myself.

What can do you about this and i need answers if i am to continue to you use your products and i want to NOT lose faith!!

I had a Murray lawn mower had no issues RATED A 5 STAR until some one stole it. When to Walmart purchased the exact mower brought it home put it together added the CORRECT amount of OIL and gas started right up started mowing and it's smoking and oil is leaking on top of the mower deck and the filter is drenched in oil..

So took it back to Walmart exchanged it for the same lawn mower put it together added oil and gas started right up starting mowing NO SMOKE but oil is leaking again on the mower deck and once again the filter is drenched in oil. I am not a lawn mower mechanic repair I should not have to repair or buy new parts when it's BRAND NEW.

Just wondering if anyone else is having these same issues.

Bought a lawn mower on 07 16 2018 Used it at that time for 20 minutes it works perfect in December 2019 I try to used it did not start Made a call to 1800 800 7310 I was told to take it to pen Tex shop to repair They got to it fixed . 41 and I was told that was under warranty for one year I called 1 800 800 7310 again brandy was helping me on the phone and she said some supervisors will call you back And

later a man took the phone and shouted at me that I put bad gasoline in it hung up on me It was the same gasoline I always used in many lawnmowers and it was always good Please can you help me to get the money that I paid for repair Thank you so much for taking care of that and to keep your reputation in good quality products and

services And not shouting at customers and hung up on them…

Briggs and Stratton sell Ryobi ride on lawnmowers in South Africa without replacement engines . Briggs and Stratton South Africa can or do not help Why do you use South Africa to dump your junk and outdated scrap ??? Now I sit with a lawnmower without a working engine nols

We bought a air compressor and it does not work 074063-00/0331046 we want our money bk or were getting legal help

The assembly manual was not well organized, no tools were recommended and the model I bought did not line up with the enclosed manual. Some subassemblies were out of alignment and the paint was scratched. One subassembly part was sticking thru the box.

This product was very substandard for Briggs & Stratton. I bought it at Menards on 2/1/19.

Refer to Briggs & Stratton case # 781725. December 17, 2018 Model 1696619 SN # 2017828564

My Father-in-Law won a raffle and gave me this snowblower about a month ago. I'm 60 years old and it's not my first rodeo. Pretty simple, I opened the box, laid out the parts. Read the instructions and pulled up a youtube video to watch how to put the parts on. When that was done, I read that the engine does not come with oil in it and there was also a 543 ml container with engine oil that came in the box. I pulled the dip stick to confirm, yup, no oil. Because I didn't recall reading how much oil it took. I put in 100 ml at a time until I put in 450 ml and the dip stick read 1/2 way between full and the add line. While filling with oil and waiting for it to settle before I took another reading, I…

00 over priced. I started it three times, started right out of the box and the other two times. 5 minutes run times, would not start the forth time. I e mailed sites that said Brigg's and Stratton did get a reply, ended up as nothing.

Called and was on hold forever and hung up. I called a shop listed as B&S , they picked up my machine, 3 months latter they said the stater was bad and got permission to replace under warranty. Two moths latter said ready to pick up, but B&S has not OK the repair?

xx to get my machine back with them saying they will pay me back when B&S pays them. I am still waiting for my money. I will never purchase anything with Briggs & Stratton name on it.

5 HP 42in rider mower from Lowes on 4/18/2018. After 90 days the engine started over reving. I called customer service and was directed to have mower serviced under warrantee. I received claim number 734196 and repair shop had my claim pending for over 30 days.

Have been totally ignored by warrantee dept. 00. This is the worst customer service that I have ever dealt with. A reputable co. like Briggs and Stratton should honor their warrantee and respond in a prompt manner. Customer service made it impossible to obtain service, putting me on hold for long periods of time, sending me to service centers that do not exist, not contacting repair shop, and telling me nothing can be done until warrantee dep.

has claim for over 30 days. Thirty days past and another call to customer service…

I purchased a John Deere D130 with a B&S 22 hp it has less than 53 hrs and the motor is having trouble ...when someone pays 2000 $ for a product you think it can be used for 1 hour a week but this product doesn’t and I will not purchase another product with B&S motor on it ....shoddy work ...but I guess you all make more on parts to repair than quality in what you sale...very disappointed in your products...!

I had my walk behind push mower serviced with briggs n stratton "authorized dealer" kneeld Gordon Garden Center and the customer service was horrible, their authorized dealer was ruse, disrespectful slow and negligent, brought my mower in with 1 issue, recieved my mower back 2 months later with the practically the same issue plus several others.

I called briggs & stratton to complain and they were at least some what polite, except for the first customer service rep Shelby, (she was horrible) but they still offered NO help in resolving the situation, and basically told me i have to go back to rude & disrespectful Kneeld Gordon who kept my mower hostage for 2 months n gave it back to me in worse condition than when i gave it to him, and

fight with him to fix the mower correctly. So…

I had bought a pressure washer from Lowes I had used it for 10 minutes then could not get it going Took it into your recommended service dealer Minden Hills Rent all Minden Ont Canada k0m2k0. Phone 705 286 3047.

After they had contacted you the advice that they received was tear it down. if it was a warranty issue that briggs and Stratton would cover it. after 2 weeks and investigation into the motor Briggs said they would cover the repair under warranty.

the problem that I have and don't understand that if this dealer is your warranty service provider. why is he telling me that he won't release the pressure washer until he has received payment from Briggs and Stratton. That is the worse service that I have ever heard of if they truly are representing you.

Does Briggs and Stratton not…

Customer Service is terrible. CEO condones lousy service and poor quality control of lawn mower tractor engine. Bought an engine at end of April 2018. Installed it and after 30 minutes noticed oil leaking under the tractor causing belt to start slipping.

Contacted B&S to be told to take engine to a dealer for warranty work. Contacted dealers only to be told that removal and reinstall action of engine is not covered under warranty. So I get a badly constructed engine and have to incur extra costs.

Also, told that there is no priority for warranty work and earlier opening was 2 weeks away!!! This is customer service??? Removed engine with neighbors help and saw oil around a bottom plate held by 3 screws. Decided to even it, and found the O-ring gasket with a crimp.

Took pictures and…

Ok i bought the 10 gallon briggs & stratton vertical air compressor ive had it a month and when you plug it up cut it on it builds up to cut in and shuts off but when you use it down to cut in again it wont start back up till u drain air all out and if u dont it just trips breakers

Growing up as a kid my daddy always told me three things you can count on son, death taxes and Briggs & Stratton. there carburetors are plastic their motor shrouds are plastic there's barely any metal on it I have one less than 2 months old I've used 3 times I've spent the whole evening after working all day to try and get this damn mower to start.

I will never buy another Briggs & Stratton and I'll be sure to voice my opinion on this company that has gone cheap and does not stand by their product. I don't care if it's made in America or not it's probably full of China Parts anyway.

I am very disappointed in the product that I can no longer count on American-made Briggs & Stratton motors that have gone cheap no other way to put it. Back when they were built right just about anybody could…

SNAPPER gave me a case number and promised a repair of my mower - LAST SUMMER - I spent over 6 MONTHS working with your "AUTHORISED REPAIR CENTER" Who was a)Unable to get the part (A deck) b) Got the WRONG PART - TWICE!!!! - And after giving me a runaround for MONTHS AND MONTHS starting at the end of last season - finally said SORRY - go back to Snapper - we don't make enough money on these anyway..

REALLY? Snapper - AKA Briggs and Stratton needs to show some good faith here. This mower should be replaced outright for the absolute BS they put me through on a $400 mower. Granted its not your "Pro-Line" but it was the TOP consumer model you sell at Big Box stores, Namely WALMART - and I got promises and commitments from everyone - What I DIDN'T GET was ANY TYPE OF Warrant service. NONE.…

Well had the head gasket done maybe 2 years, now same problem blown head gasket. They know about the problem my mechanic says it's a bad design Briggs won't even acknowledge

I own a 3 year old craftsman mower with a 19hp plantinum engine. It has started smoking when the engine gets warm. I have always serviced it regularly. My yard is a little more than 1/2 an acre. In years past, i have always got many years of service from a B&S engine.

I am very dissapoointed in this one however.

Bought a new John Deere Lawn Tractor D160 in Aug 2017 with the Briggs Straton engine. I am having problems with the mice getting into the air filter and chewing up the filter and getting debri in the carburetor. You have a design flaw that is allowing mice to get into the air filter compartment. Called John Deere and they said it is your design..can you at least re-inburst me for the filters and suggest a fix?

Gene

0HP) quit running in the middle of cutting my yard. This lawn tractor was purchased on July 1, 2016. I contacted Briggs & Stratton Customer Service on 8/22/2017 and they provided me with local authorized repair facilities from which I made contact with them only to find out they are 4 weeks back logged on repairs.

Although my Lawn Tractor is under warranty I decided I could not wait 4 weeks to get my lawn tractor repaired so I ordered a new carburetor P/N 594601 which also included the fuel solenoid. I have been informed that this part will take 5 to 7 days to get to the shipping destination.

I have requested a reimbursement for the purchased part as I can not wait 4 weeks for a repair, and the problem was isolated to…

In March 2012, I bought a Sears Craftsman 42" riding mower with a 21 hp, 540 cc, Briggs & Stratton Platinum Engine Series with XRD engine. In August of 2013, this engine blew a head gasket. The head gasket was repaired under warranty by Sears.

In August of 2016, this same engine blew a second head gasket. It cost me over $300 to repair it. There was no warranty this time. I feel Briggs & Stratton has a design flaw with this engine. I also feel that Briggs & Stratton should give a longer warranty on this engine.

I want some financial relief from Briggs & Stratton because of it's faulty engine product.

My generator blew up after 9 months. Took it to the dealer and they said it won't be under warranty. So I called briggs and the talked to the dealer and they said it won't be covered because I didn't change the air filter enough and the oil was black.

Well let me tell you the thing I do change the oil and filter. Of course it's going to be dirty after blowing up. I talked to a lot of people that deal with generators and they said I'm getting the run around.

The warranty guy told me I can crate the engine to then and they will check it and maybe they will cover it if I dispute it with Briggs head office. What a bunch of bull. Never and I mean Never will I buy Briggs and Stratton products again.

I have bought one of the Briggs and Stratton motors and it ran maybe 2 hours before having to take it to one of their product service centers. They looked at it said it was fixed and gave it back to me.

Ran it maybe 10 more hours and it blew the valves out of it. Since october it has been in the service shop without anything being done but getting lot of excuses for it. I would like to see something done about this motor and the parts service center.