Black & Decker

I returned the Black and Decker portable A/C unit with heat. Model number BPP10HWTB on June 21st 2024 for refund. I purchased this unit July 29th 2023. I let the unit sit for 2 days to settle the Freon, tried it on August 1st 2023, it did not seem to be putting out cold air.

I decided to wait until the next day to recheck it as I wasn't feeling well. I am 81 years old and have several health problems. Anyway I went into the hospital for 3 weeks the next day for an emergency problem.

Did not even need the A/C the rest of the season and not able to mess with it anyway. 00 fan in a pretty case. Our temperature here in Maine was going to and did reach over 100 degrees. I returned the A/C unit for a refund so I could go buy an A/C for this heat wave.

I had two emails from the Zendesk? asking…

Not working products and poor service

I ordered the B&D Stand Fan (black) via an Amazon vendor - actual model is within your ticket #. When it came it was packaged fine with NO indication of it being opened before arrival to me, however, it was missing the pole, that allows the Fan to be put together and stand up for use.

I called 10/2 to report the missing part, by calling the number in the manual (844-299-0879). A ticket was opened to order the part, ticket #14120. I was told it would take 5-6 weeks to get the part, which is unacceptable, but I had no choice but to let it play out.

At 5 weeks in I called to check the status. I was told it hadnt been shipped and would be more weeks to come. I expressed had I known this, I would have returned the box, now Ive unpacked it, and have missed the return window.

I needed this for…

I bought a 12-cup food processor (FP3300SKT) in November 2001. It broke in less than a year and it was replaced by the seller (Canadian Tire). I used the replacement 3 times and it broke. Did all the troubleshooting and it was definitely dead. At this point the store was not able to help me because I had exceeded the one-year warranty from the date of purchase of the first processor. I am very disappointed with this lack of quality. Two processors for the land fill. I have since purchased a Kitchen Aid processor and I hope it will last longer.

A very disappointed (and environmentally conscious) customer.

Thank you,

Zita Mueller

My black decker steam iron not working. 2022. kindly resolve the issue. We have mail 3 times but nobody is coming here. why are you not giving the response? please come and check the iron we are getting so much trouble because of this.

Phone call received from your side but no nobody come.

Bought port AC that lasted 2 month. B&D sent replacement that also only lasted only 2 months. nowhere to turn. B&D BPP10WTB Portable AC- WARRANTY CLAIM ticket #8587

Dont trust the positive reviews, they are paid! I'm writing this after careful consideration and after giving too much of my patience and time with Black and Decker. The mop may be good, but for me it gave away after 15 days of use.

The steam stopped getting generated. I tried contacting a customer care number on their site, no response. When I approached amazon, I was said its none of their issues, I need to contact a number they gave me. When I tried calling them, which I did a couple of times.

I waited in queue for 45 mins, 1 hr, 30 mins. But never did I reach the customer care. When I approached amazon again, I was shared an email to reach out. When I wrote to that email, I received an answer after couple of days.

I was assigned a ticket num and a tech number. When I reached out the…

I bought a portable air conditioner and it only worked about 2 months. Called them for warranty and it’s been 2 month as and still have not received a replacement. They said they are working on it but running behind with delays!!!!paid $480 and regret purchasing it and ya I g to deal with black + Decker

Your animal stick vacuum I bought from dapto on my after pay doesn't work. I have to charge it for 2 days to get more then 10min of vacuuming and it is spitting everything out and the barrel is staying empty.

It was a waste of money. I am a cleaner and can't even use it at work. Im furious

I've had a new B&D B2300 breadmaker unused in unopened carton as a backup for about five years. Older model gave up, so one month ago started to use new one. Got five nice loaves. Five. Shredded rubber appeared under the machine during attemped mixing ( plus paddles not turning)so belt has failed.

This is the most unsatisfactory product EVER purchased (amongst many good ones) from B&D over six decades. Will be happy and startled if you phone me to arrange free replacement!

Purchased a mini fridge in April for my granddaughter to use in her college dorm. We plugged in for the first time in august and it did not work. Filed a warranty claim on September sent in all they asked for, proof of purchase, cut off the plug, took picture of serial and model.

Verified all was received and was told they sent to the share house to process and was told I would get a tracking number. Several calls and unanswered emails later and I still do not have my replacement mini fridge.

This review is for the poor, outsourced customer service, nonexistent 1 year warranty, and my bad experience with BLACK+DECKER EM031MB11 Digital Microwave Oven. Purchased on Jun 14, 2021 for $108 on Amazon.

I knew I should have returned this microwave the first day I got it. This microwave causes a lot of condensation/water drips upon microwaving anything, wet or dry. The water drips are a problem as it covers the top, dripping into the food, and forms from the inside section of the door. It's also a pain because you are required to wipe it clear within every use, otherwise it starts to develop bad smells as you wait for the drips to dissapate.

I have owned many microwaves, never experienced. I reached out to customer service (which is outsourced to a 3rd party called Midea) for a fix,…

I purchased a 20 v circular saw DBCC20, battery and charger August 2020. The first time I used the saw was in September and the saw was charged enough to cut one piece of plywood. I tried to use it for the second time, but it needed to be charged,.

so I tried to charge it, but it failed to charge. The charger was bad and has never charged my saw even one time. I emailed my complaint January 2021 with no reply about my deflective product I purchased from B & D.

I did start receiving monthly sales emails, but no response to my Deflective charger. I know t am stuck with this deflective product since I did not get a reply. Please help me to purchase a replacement charger at a discounted rate so i can usa this saw.

Cord won’t retract into iron. Works sometimes and other times not. Customer service person wanted me to talk to an electrician. What does that have to do with the cord? 00 to register the problem. How stupid. Done buying black and decker

and it is not really that good. We are on social security income and it seems like the coffee is not really hot in the coffee pot of our coffee cups and you guys should do a replacement to us because it doesn't work correctly..

we are recovering from the covid and I'm on oxygen. we lost the receipt. Thank you.

I have just opened my black and decker wallpaper stripper and the product is faulty. A hose comes with it to connect the plate to the hose and the machine but one end of the hose has no thread on it so it cannot be used , this is brand new. It cost me 30 pound yesterday to hire a wallpaper steamer

A little over a year ago I purchased an 18volt battery powered drill, it has been used very limited, well now the battery will not hold a charge. To me that is poor quality for the price I paid.

I have a problem with my portable A/C. The number in the manual is no longer valid and rings busy. I then called another number I found online but it was for a conference center. I verified the number and called again; yup, the wrong number.

I found another number and a Black+Decker person answered but it was the wrong division. They gave me a customer service number and I hung up, but then realized it was the same number that rang busy. Yup, customer service had the wrong number.

I found another site that said it was the warranty department, but turns out they don't service A/Cs anymore; she did take the time to find me a number. " They didn't identify who they were and directed…

5 weeks ago. 74 I spent on it is a lot of money. This has caused me so much stress.

I CONTACTED SUPPORT TO HELP WITH MY 2 IN ONE STICK VACUUM THAT IS NO LONGER HOLDING A CHARGE. THIS PRODUCT IS OVER 2 YEARS OLD AND I WAS TOLD NOT ONLY DOES BLACK AND DECKER NOT STAND BEHIND THEIR PRODUCTS BUT THEY ALSO TELL ME I AM NOT ABLE TO PURCHASE A NEW BATTERY FOR THIS MODEL AND I WOULD NEED TO BUY A BRAND NEW VACUUM.

SINCE I HAVE VINYL PLANK FLOORING AND ONLY USED THIS FOR A FEW AREA RUGS I AM VERY DISPLEASED WITH THE PRODUCT. I'M ESPECIALLY DISGUSTED WITH THE RESPONSE AS TO THE "OH WELL YOUR JUST OUT OF LUCK" ATTITUDE I HAVE RECEIVED FROM YOUR SUPPORT LINE.

SINCE I AM FORCED TO BUY A REPLACEMENT AFTER ONLY A LITTLE OVER 2 YEARS, THIS WILL BE THE LAST BLACK AND DECKER PRODUCT I WILL EVER BUY IN MY LIFETIME! I'M SHOCKED THAT YOUR COMPANY IS BY THE BOOK AND WILL NOT MAKE ANY…

My 4 slice toaster over shattered after it cooled down on Saturday and glass flew all over. 11128616.

I purchased the HRV 420B Black and Decker Pet Robotic Vacuum from the Canadian “The Shopping Channel” on June 27, 2018. The product has been problematic from the beginning and has finally stopped working. The one-year warranty is up and there is no product support. My choices are to throw out the product or appeal to B&D and TSC.

I have contacted The Shopping Channel and they do no reply. I contacted B&D customer support and was told to ship the product to the nearest depot at my cost. I would have to pay for any service and return shipping. In speaking with the Black and Decker service depot on Blackwell Crescent in Ottawa, today November 26, 2019 I was advised the product was discontinued and other than the battery there are no serviceable parts. In other words the product is not…

purchased a portable ac unit with heat pump, model BPACT14WHT. within the first year (original purchase date was 11-20-18), the heat stopped working. called "customer service;" since i'm within the 1 year warranty period, and if i supply the original receipt, they say they'll ship a replacement.

i have to call at least every other day to get updates; no one ever calls me back. ). the replacement unit finally arrives and the heat DOESN'T WORK. the same guy answers the phone every time i call 844-299-0879.

he's very nice, professional, polite, but never gets back with me when he says he will. NO ONE gets back with me; i have to keep calling to get updates. how on earth was i sent a "brand new" model that's defective??? called 2 days ago. called yesterday. called today.

this young man…

I've purchased 4 B&D cordless weed eaters with 20 amp batteries from Lowes. Used them a short time and 3 of the 4 have QUIT. It's not the batteries! These dang things are handy when they work but are a worthless item when they quit!

How do I either get my money back or replacements?

But I ask you to check on your computer our calls details ask the lady in warranty how many times we have rang and hopefully Daniels tells the truth on this matter the service so far is nil very frustrating and disappointing could someone look into this and get back to us please Claudio Andrea Beltrami 0428383788 I have attached documents

I have purchased a BWAC05MWT window air conditioner. There were parts missing when I bought it. I called the number provided on the manual. I started calling on June 25th of 2019. I have made a total of 10 calls including the area supervisor.

No one is willing to send me the parts I need to use my air conditioner. They have sent me a remote control for the unit which doesn't work with the unit because it is a manual unit. The date is now July 18th of 2019.

I might as well go buy another unit so I can have air conditioning in my house. Black ad Decker only wants your money, without caring about customer satisfaction. I will be posting as many bad reviews any where I can if I don't get any resolution for my problem.

You might as well send me a new unit, but an upgrade for my inconvenience…

I have sent 3 emails to corporate without a courtesy of a reply. My lawnmower SPCM 1936 is in need of a 36 volt battery.

Your company will not have one until end of august. Also, all online companies are out. I would never had purchased.

I am on a limited income and had to pay to have lawn cut. This has been going on for three weeks.

Please give this your immediate attention.

Mary Barry 14 north village drive, somers point, nj. 08244. 609 926 9387

2 volt black n Decker still series 9099 the battery is on the inside it charges up somewhat no power anymore to drill I realize it's older drill but I never used it much but I just love size drill for around the house things with this older style I guess I can't get a replacement battery I have been a loyal customer to black n Decker for years I know a newer style drill really doesn't cost that much it's like an old friend could black n Decker send a replacement battery they might not even make that type anymore just love size if the drill thank you Kevin Slaten

I purchased a Weed Trimmer LSTE525 on Amazon and after 2 months of usage it stopped working. When I called Customer Service they told me it was on recall. When I shipped it back I was told I would get a replacement within 10 days.

After calling and waiting for more than an hour I was told the replacement was on back order and no anticipated shipment date, when I requested a refund they told me they do not handle refunds.

I recently purchased a mouse derptail sander from Walmart. I used it twice and the small screw on the removable tip came out. I now realize it was held in place by a tiny metal screw in (don't know it's name) which came out of the base.

Now I amuneable to attach the pad tip making the sander useless.

I purchased a dry and steam iron --- the Classic model. It uses an incredible amount of water and spits it all out in a very short time. The spitting is the main problem as drops of water end up on the piece being ironed.

I have problem with your blackandecker battery .I have 15 of them that no good.

Just bought a model LCS1020 20V Max Litium 10" Chainsaw the chain broke after two short uses Can you plz help me with replacement Chain Thanks

Chris Puher 901 270 6041

I bought a cordless pet vacuum cleaner that advertise a free steam mop, I tried to order the free mop but so far it has been impossible as your web page doesn't allow to register property despite many attempts. I bought this hoover thinking in a free steam mop as well.

Feel cheated and I think you advertise something that customers can't retrieve. I feel misguided.

its out of warranty. OR12FBIN-B5 TYPE 01 i want to make a complaint on given toll free no. 18004253333 but every time i called on this no. its getting disconnected after a while. Thank you Mandeep Kaur +917888693338

Bought a lithium battery powered dust buster less than 6 months ago. In that short length of time the battery WILL NOT hold a charge making THIS dust buster useless, and my $ 50.00 wasted !!! Thanks Black and Decker ....... and you too Dust Buster !!!

Sincerely, Shane Burroughs [email protected] 337 National Blvd. Rossville, Ga. 30741 (903) 513-3396

I have been planning to write for months. You need to IMPROVE your lawn mower.

1. This is my second lawn mower I purchased from MENARDS in Dickinson, ND.

Why twice! SAME PROBLEM!!! the G in your operating manual, page 5, kept breaking! The screws kept falling out. I even had a mechanic from the John Deere store in town fix it...broke again. Then I had a CASE mechanic stop at my mothers to fix it. I still used the lawn mower...the electric black cord did not break but, I had to tape it with commerial tape and that would only last so long when making turns. Anyway, I through it to the dump even though I still have batteries and battery charges. MENARDS would not take it back or fix it.

Note, I loved the light weight of it, pushing it up hills and etc. Recommendation, FIX IT! Was perfect…

She said it would not work right and i thought it was due her her arthritis. I tried it and what a disappointment !! It was a pain to start a can,when a can did go around it was not cutting into the can.

I thought B&D had pretty good drills, sanders, that i have bought before. I would give model EC500 opener only to an enemy!!!!

bought one of your eletric fry pans.....what a pc. of garbge do you people ever try what you make

I like to start that I'll be 88 years old tomorrow. In the past years I have brought many products from BD with great satisfaction. Some years ago I bought an BD Blower and Blower Vacuums Model LH 5000. I notice that it did'nt make any moise. None was the cause.

The warrenty was still in force. I return it to Service Center for repair. Behold I was pleasantly suprise when I received a brand new one with all the attachments to it. The other day I had the same problem as before. I called customer Service.

They suggested that I send it to a Service Center and ask for an estimate for repair. After given some thought, it would cost me postal…

We recently purchased a Black and Decker coffee maker. We are having trouble with the basket filling with water and not dripping thru into the coffee pot. It overflows and water and grounds run over the top and onto the counter top.

It doesn't seem to matter how coarse or fine we grind the coffee beans. Attached is a picture showing the problem. Please let me know how this issue can be addressed. Thank you.

Used to be great company. 1 year old coffee maker is terrible. S. products? My goodness, will NEVER recommend you to anyone again. Your "guaranteed" coffee makers are TERRIBLE! Thanks for wasting my husband's money to fill your pockets.

Monday, Feb.5th/2018

We have a Black and Decker toaster oven. Out of nowhere, (it was not hot or even used this day!) the glass door decides to explode sending glass all over the kitchen, the food and the kids. After looking into this mishap, I noticed that A LOT of people have complained about this same incident? Wow!! Such a danger to have these items still on the market.

We are looking to return our unit and cannot do so because we do not have the box it came in. We only bought it in Sept. 2017 but did not keep the box as we had no reason to.

What can you do for us and this inconvenience. We do not intend on buying another BD toaster oven as it seems to be an ongoing problem and danger and not even being fixed. We may even go to social media to pass on this information and warn…

I purchased a 20V lithium string Trimmer last year. The cutter head would not hold string. It would feed all of line out without initiating it. On 8/30/17 we contacted Acme Tools in Duluth MN. They were helpful and sent in our trimmer for repair.

On 9/18 and 9/19 we called them to determine the status of our trimmer. They called your service center and they told us they did not receive a return call from your service center. Now it is 9/24 and we still have no information about our trimmer.

This has shown us that Black and Decker don't care about their customers. We will not be purchasing any further Black and Decker products.

00. When in store, that particular item (the one in the photo) is not available, clerk states that the product number listed is actually for a smaller/cheaper model which is available. 00. This seems like a classic case of "bait and switch" where a retailer (Target) uses an ad to draw consumers into their stores, and the switch them to a different item of lesser value.

I found a Black & Decker vacuum cleaner with the price tag. As I checked out, a different price rung up. I stepped out of line to be nice to others and ask the cashier to check the price. After several minutes I didn't get any help. I went to the location and there was a employee there. I told her the price did not match. After her insulting my intelligence about the price label, I went back to the check out counter and spoke with another low-level manager. This person made a phone call and the manager on the other end said (no) to selling my item to me for the listed / advertised price. I went next door to Walmart and bough a vacuum cleaner. I spent $99.00 for a vacuum cleaner and other items).

Then next day I returned to the Mount Dora Target to speak again with a upper level manager. I…

I bought a 18 volt weed eater. I can charge it for 4 days and I only get to use it for 5 minutes before it goes dead. Is this what Black & Decker can offer? Next I am going to call customer service and ask to speak with a manager. I demand a refund!

Purchased Black & Decker dust buster handheld vacuum 7.2 volt via PayPal 8/10/2015....worked up to a few months ago. Stopped charging, no red light no matter what electrical outlet used. Not even a year old but seller will not replace after 30 days.

We purchased your Black and Decker single source system 18 volt blower. The blower seems to work just fine BUT the so-called rechargeable battery is worthless! Today I went to use your blower and unplugged the battery from it's charger and proceeded to blow off our back patio.

Within two minutes, the blower started losing power at a ridiculous rate and died. We have two batteries that came with the unit but BOTH are exactly the same when it comes to holding a charge. Your biggest problem is obviously the poor performance of the unit's battery.

This is without doubt the WORST product I've EVER used. I've had more experience than the average person with products such as this (I owned a lawn business for years). This letter is probably a waste of time but it is a wake up call to me not to…

I give a negative 5 consumer rating on your power shot stapler, which is by far the worse tool in my box. I have had hundreds of tools but none frustrate me like this one. What happened to b&d product quality?