Murray

I recently purchased a MT200 lawn tractor from a local Home Depot. Upon using it for the first time in mid November I discovered that it was not operating properly. ) I contacted Murray Support and was told to call Northwest Lawn & Power Equipment to arrange for pickup and repair under the warranty.

,explained to them that I had been referred to them by Murray for repairs that are covered under my warranty. They came on 11/17 and picked up the machine. 00 over the phone via credit card. I was unable to contact a representative at Murray Support until the following day at 07:14 am, at which time I explained the situation,and was assurred that they would contact the repair facility and straighten it out.

I have not received any feedback since then. i have called the support center 8 times…

Only reason I voted a 1 out of 5 for this warranty company because 0 wasn't an option. It all started over almost a month ago, that my lawn mower (Hyper Tough) has been held hostage in the hands of a service company that these people from Murrays Customer Service referred us to for repairs said to be covered under their warranty.

Long story short, the service company has now charged us a fee that was not authorized and also notified us of how Murrays never reached out to them in accordance to the repairs ON THE WARRANTY. And, to make matters worse, NO ONE and I absolutely mean NO ONE in the customer service department seems knowledgeable of the services covered.

They don't even put you on hold and try to resolve it with a supervisor because he's (in meetings that last for 6 days I guess)…

….. I said "BRIGGS STRATTON STORE". I attempted to purchase a part through them, thinking they were a true "Briggs & Stratton" business. But several red flags came up when: 1. The website name spelling "Briggs Stratton Store". 2. Requested pricing and delivery of an electronic part that was lowest price I had found so far. 3.

Searched for the websites phone number to confirm the pricing and shipping and arrangements. No luck. 4. Searched for any contact information that would link to the company "Briggs Stratton Store", and found the address: 8208 205th Place South, Boca Raton, Florida 33434. 5.

Did a "Reverse Look Up", to find out what company was located there. and found the following…

RE: Defective 8.7 rider motor on 24 inch riding mower....

I am thinking about suing Murray, I bought a new 24 inch rider with the 8.75 engine an it has been a nightmare. Within days it started acting like the starter/motor was locked up. But it is not, the valves have a defect Now after sitting a while gas fills the spark plug chamber. I have to pull the plug and let lots of gas pour out, crank it to shoot out excess gas and dry out the plug. This started shortly after buying the mower and Murray said on a call it was the valves but I had to take it over 75 miles away to a shop. First it was only defective valves as the engine would not turn/crank unless the plug was pulled. Now it fails to crank and at times fills with gas combining TWO problems into one. It blew my fuse after one month…

On around the 18th of April I order a Murray riding mower, I went to my local Walmart the next day to see how and where at the store to pick it up when it came in, and if it came in a wood create. I talked two three people and no one knew. I canceled my order.

Now today 5-5-16 at 11:00 pm I called, the phone ring about 50 time's before someone pick up. I asked if the garden center was open, they said they didn't know. I asked them to please check. I waited on the phone for five min. and hung up.

I was going to go and pay cash for the riding mower I wanted. I'll be looking to buy a riding mower somewhere but not at Walmart. This was at the Jonesboro Walmart on Highland.