Boost Mobile

I am so tired of your service your reps from bottom to top are very rude yet you take my money for monthly payment to only receive a poor signal I have been on the 60 plan dropped down to 35 plan with up to the 80 plan a few days after that and still got crapy signals yet no one has seen that 35.

00 come back to my account.

I will never use this sorry ass service again nor recommend the use of it talking to your reps that I have to ask what you say you don't get a star from me at all you get way below zero. never again

Was told my phone would be unlocked in 48 hrs even with the phone having two months left of not using it a year and called back had to wait another day called again same thing!

Was told but the billionth sup that I never spoke to a sup it was a rep pretending??

And that it wasn’t his problem I have to deal with it and hung up on me!!!!

He was extremely rude!!!!

I was sold a phone that was suppose to work in my area and didn’t when I brought home so what I get lied to over and over and now I’m stuck with a paperweight?

I have been having problems with texts and receiving phone calls since September 2018 they ran all kind of test reset and reboots.

Nothing worked then I got a new phone that didn't work either.

I have been complaining for about 3 1/2 months and no results.

I am tired of calling in to complain about my services and paying a bill for something that works less than 1/2 the time. now for the last week my phone keeps turning off and on by itself. this is very inconvenient for me I use my phone for business and this makes me lose out on money. my messages come late or not at all and now the phone wont even stay powered on.

I have been with Boost for several years and I maybe swithching to a different company because I pay my bill and the issues aren't been resolve.

I like Boost and would…

Having a refurbished phone that starts acting up on the 32nd day and boost won't do anything for you then to go in to the boost store to purchase an new phone finding out that the refurbished phone has to be on line 120 days to buy a new phone at the lower price which was 149.

99 now was going to cost us 199.

99 and to top off this you becharge a fee to activate a phone that the customer can do them selves or you won't sell the phone boost Mobile you are ridiculous and I am going to take my three line and get better service elsewhere I understand why boost is like they are because your affiliated why Sprint the worst then boost followed by T mobile.

I purchased an xfinity prepaid modem that turned out to be defective.

I was not told that the store had a no refundable/ nonexchangeable policy in advance.

After 2 days of techs coming to the house and new cable line place, it was determined that modem was bad.

After trying to contact xfinity prepaid line by myself and 2 service technicians, we were all told the same thing: boost mobile was responsible for exchanging modem.

We weren’t asking for a refund, just an exchange.

Will never recommend boost mobile to anyone!

I spent and lost $86.

40!

Terrible business practice!

I had recently closed my account with Boost Mobile after over 10 years of service and I simply had asked for my $15 that I paid in my account to be refunded to my credit card and once again Boost Mobile has proved to me that the Customer is not right and that it is okay for Boost Mobile to steal your money.

They said at Boost Mobile corporate office that it was since I had cancel my account that I'm not eligible to refund from my cash onto my credit card and that I should talk to my bank and have them process this $15 through them which they don't understand that this was an overpayment from the month before and that I had a $50 so the banks not going to refund put in a request for a refund for $15 and it be accepted and last I had offered to have a store credit done or a gift card and…

The service has many problems with data!

Pages wont load half the time, cant get comments to load its ridiculous, i understand slow if you go over data but when you arent over and it dont work, works ok morning but by afternoon it sucks!

Getting ready to switch have heard so many bad things about this service from others with same problems.

I have so many but ill just talk about this one .call boost to ask a question about my boost up .and got told 2 different stories about why my line was not eligible for one ..as i have had boost for 3 yeays and i have 3 acc with boost.. the other 2 lines have boost up but they said my line wasa new line and after about a hr of them telling me every excuse in the world i was sick of trying to make out what they were saying ...so i asked to talk to a supervisor and that was a joke as well!!!!

So i give up on that issue and ask about anothe one i can not text or call one of my kids phone and its been like that for so long now ..and the survivor said that she saw were i had called in back in oct about the same issue wow she was on the ball not ..and i said yes and yall still cant fix it she…

Boost mobile has the most horrible service ever, they don’t value their customers and are very rude and unprofessional, this is a threat and a promise I will contact the BBB and my local news station, if you want to switch your plan you shouldn’t have to pay, metro pcs allows you to switch and you can do it anytime and you pay the following month, this company is down right bogus and needs to be investigated, for all the lies and false mis leading information, you will never rank #1 as the best wireless service provider because you too busy trying to scam and be decitiful to your customers, your number one goal as a service provide is to make sure you provide the best service possible and to value your customers!!

Something boost corporation knows nothing about, stop scamming the…

I am Deena Herrmann my phone number 469-344-1997 email address deenaking1970@gmail.com.

I signed up for new service November 18, 2018.

Ever since then I have had to spend more than enough time troubleshooting and on the phone calling boost SUPPORT, sometimes it could be More than 7 times a day.

Enough times of being exhausted.

My data would be either not working or slow.

It was impossible to take care of my bills.

I have been very disappointed in the service because of positive and how great the service was.

It has been an ongoing problem for me and not a great experience.

I want to give boost Mobile a chance.

The Customer support were more than willing to help and they were very understanding and very professional.

Great team!

I am however very pleased with the reps how they…

Boost mobile dishonesty is right thing ..unbelievable..

I am unhappy ..

I never thought it would be like I paid dollar wanted unlimited plan ..i was lied to ...

I am writing to complain about service I received at the Boost Mobile store located at 192 Main Street Danbury CT.

I went to this store asking for help with my son's phone.

203-586-8820 his name is Dylan Fluman birthdate 8-5-88.

I informed the person working that I knew nothing about electronics and brought the box the phone came in it is a Samsung J700 Galaxy J7.

I asked him if he could help me purchase the right case for it.

He took the case out of the package he seemed like he was having a hard time but he put it on the phone and I purchased it.

It turns out it was a case for a Samsung J7 refine.

When I got home I realized it was a case for a Samsung J7 refine.

When I got home I realized he broke the phone by forcing it in the case.

When I went back to the store to ask for a…

I called costumer service about my plan expiring on Nov 12.

The costumer service representative told me that as long as I paid the bill on Nov 13 that I would keep my phone number and my service for the insurance on the phone.

When I went in to pay the bill Nov 13 they told my that my number was expired as of Nov 12 which is the total opposite of what the representative told me on the phone.

I know that line are recorded and they are giving false information to costumers and it’s not fair.

I will be talking to a lawyer and having the situation addressed.

Thanks

I had 817 300 1566 removed from my family plan recently and spent 20 or more min. last night on phone with your customer service and she would not answer not one single question I am concerned cause 8173001566 keeps sending me text like this She looked it up and said you transfered me to a twin account and was active and this (1/2) I already told you .... whatever u wanna think..

I'll say it one more time and one last time she told me you put me on a twin plan and it was already taken care of I ask her this Call 611 and cancel all your extras I'm getting laid off very soon really scared I have a lot of responsibilities over 3000 per month o half to cut down I'm canceling my serious radio to and my onstage and my online office I just wanted her to be fair with me we are not even togeather…

Paying for 4g service and getting poor 3g slow connection no connection calls drop sound no good.

Want to change carrier they won't unlock phone for a year even tho they are not providing the service I am paying for.

If they cannot provide the service Why not let me move on .

Why do I have to stay and pay for something I am not receiving.

They should unlock the phone and allow you to move to another carrier.

Boost Mobile I signed up for auto-pay you two guys took out money of my account but my bill is still not paid on my Boost Mobile account it says I looked online to check out what was going on then my banking information told me in fact there was two payment sticking out of my account which leaves me a zero balance you guys say that I have not made a payment to you guys I don't understand what's going on where is the money that I spent with you guys and why is my phone bill not being paid or you just collecting my money and not putting it on to my phone account in fact I will switch carriers if so Dorothy Russell referred me to boost before she had switched to AT&T

Boost sold me a $50 ZTE hotspot device about 6 months ago.

Today it failed.

Boost insists I send it to ZTE for repair.

I insisted I needed internet access without a long wait.

They won the argument (I was not satisfied waiting until ZTE got around to replacing it) but they lost $660/year in revenue as I am no longer a boostmobile customer and will tell everyone I know about their lousy customer support.

I have a plan that includes Todo Mexico calling with Boost..no charge for calling to and from Mexico with roaming.

I changed phones keeping the same plan.

While calling Mexico I was notified that I was out of funds.

Boost forgot to reinstate my roaming in Todo Mexuco calling even though I had prepaid for the plan,( automatic payments) and instead withdrew funds from deposited money I had on deposit in my Boost bank for other international calling.

Boost refused to reinstate the money the withdrew from my deposited bank funds with Boost and charged me for the calls , but rehooked up the roaming feature that they mistakenly did not activate when programing my new phone.

My plan never changed the whole time only the phone.

Boost would not admit it was their mistake and by virtue of the…

My complaint is that your customer service are scammers I've been with you for years recently they've been taking money out of my account without my permission also from one of your boost mobile stores I was sold a used phone which I paid over a hundred dollars including the case the phone is cell it goes in and out you cannot hear someone on the other end and the battery stays hot I have dropped calls I am so disappointed and you also I tried to take the phone at that location store was closed down and I tried to go to another location it was also closed down

I bought a phone with boost, payed outright and was told it was unlocked.

Tried to switch providers and was told it was locked.

Called boost, who told it was locked and would be for a year.

Tried to make a complaint, had to fight with the attendant to actually transfer me to someone to make a complaint.

Manager told me that she would send a message to the store but that was it and that they may or may not answer.

Was told by the manager that she’s not doing anything else for me.

That’s it.

On 9/20/18 after my former bf attacked me i went into Boost to report the cell phone stolen but retain rights to phone number.

Well things were fine at first but a few days ago the abusive thief went into Boost got the stolen phone turned back on, gained complete & total access to my Boost online account and after 17 hours of phone calls over 2.

5 days and countless promises of things that didn't get taken care of the thief was able to get MY phone number ported to another carrier, drain my bank account because he got my debit card from boost website Plus he reported my phone stolen & can't be turned back on.

No I one @ Boost has been truthful and done all they said and after initially promising to port the number back I am now being told sorry can't use it etc etc.

This abusive loser…

My phone is damaged bc of getting wet in the rain it cuts off in the middle of conversations sometimes it sometimes does not even ring and I get denied when I filed a claim I thought that's why i py extra every month I may switch my service

I purchased a Samsung galaxy j3 emerge in sacramento California.

Had phone 118 days and voicemail stopped working.

Couldn't dial 611 and time CHANGED all the day every app had different time.

I called customer service for 3 weeks in a row.

They factory reset my phone 6 times reset TWICE was on phone at least TWICE a week with customer service calling from outside line for 2 weeks went to store 3 times they couldn't access 611 from my phone called Samsung TWICE they troubleshooter phone and finally told boost it's there coverage problem.

Then today I cal and they want me to do everything all over again.

But then they tell me use my old boost phone I had month and half ago they couldn't get signal to that phone so gave me 20 credit after much complaining and put my service back on…

Actually I would give a rating of zero if given that option.

To explain , I filed an insurance claim on my phone and had to wait 4 days before receiving the phone only to get it and the sims card was missing .

I went to your local store at 6290 University Drive I-2 Huntsville, AL 35806 (256) 429-9464 and the guy ( whom claimed to be the manager) at the store said that he would try to get it going but if not we would have to buy a sims card.

I asked why do we have to purchase the sims card when it was an insurance claim and was suppose to be provided with the phone and was not our fault they did not do their job accurately.

He then got an attitude and started making smart remarks .

He said if I did not want to pay and did not like his attitude we could take our phone and leave.

My…

Purchased on 2 occasion 7 edge..neither phone was operable..suppose to get shipping label and phone call from back office...as of now still no shipping label and no phone call..im very very frustrated. ..my phone number is 3523457837