Boost Mobile

I have an abuse complaint store manager at Boost Mobile 985 East 174 Street, Bronx NY 10460.

She was rude when.

I went to the store to upgrade my cell.

I also MY HUSBAND RETURNED TODAY TO HAVE HIS PHONE TRANSFERED TO A A NEW ONESHE REFUSED TO SSIST HIM AND DENIED SERVICE FROM HER STAFF TO ATTEND MY HUSBAND.

AFTER MY HUSBAND LEFT I CALLED TO IN QUIRE ABOUT THE MANAGER AND ERICA HUNG UP THE PHONE ON ME TWICE WITHOUT ASKIBNG WHAT I NEEDED OR WHO I WAS.

I CALLED BACK SHE WOULDNT ANSWER.

I THEN CALLED BACK FROM ANOTHER CELL AND SHE WAS UNPROFESSIONAL AND TOLD ME TO CON TACT BOOST DIRECTLY BECAUSE SHE DIDNT NEED TO GIVE ME HER FULL NAME.

THIS MANAGER IS UNPROFESSIONAL.

SHE BLASTS MUSIC WHEN CUSTOMERS WALK IN, SHES ABUSIVE TO HER STAFF AND THE CUSTOMERS.

I WOULD LIKE TO SPEAK WITH HER…

I had Boost Mobile for years.

I purchased a new phone straight out from Walmart.

5 months later Boost erroneously put a Boost Up on my account which I found out means you purchased some equipment or a phone on a payment plan.

They interrupted my service every month as they were charging me for something I never purchased.

I spent hours speaking with customer service and support, unsuccessfully.

Their customer service is nonexistent.

They are in another country an just reiterate scripts they've memorized.

I finally was forced to switch to a new carrier.

I sent a letter to their corporate office requesting a refund of my last 6 months and adviding them I'm looking for an attorney to sue for breach of contract, of course, it was returned unopened.

So if you have any issues with Boost…

I called to inquire about purchasing an iPhone 6 plus.

The rep told me that I qualify for boost up financing on that phone for a dollar.

I went in the store to purchase the phone and when I got home didn't realize it was the regular iPhone 6.

This is my first iphone so I'm not familiar with how they look.

When I got home my daughter told me it was the 6 and the salesman lady wouldn't let me return it!

my complaint is with a boost mobile rep in MEMPHIS TN.

THE ADDRESS IS 1330 JACKSON AVE.

THE FIRST COMPLAINT IS on JULY 8,2018 I went into the store trying to switch my service.

I spoke to the rep and I asked about an iPhone 6 plus or an IPHONE 7 plus.

The rep blew an mumbled im sick of this shit.

I LEFT !!! there is no reason to treat a customer that way.

COMPLAINT NUMBER 2 HAPPENED TODAY ON JULY 11,2018.

MY DAUGHTER WENT INSIDE THE BOOST MOBILE STORE ON JACKSON.(same store) THE SAME REP CURSED HER OUT.

CALL HER A BITCH.

NOW THATS OUT OF LINE.

I DIDNT EVEN MAKE A COMPLAINT WHEN SHE WAS RUDE TO ME.

BUT SHE CROSSED THE LINE CURSING AT A KID.

SHE IS RUDE AND OUT OF LINE.

I CONFRONTED HER TODAY AND SHE SAID THAT IF I CARED ABOUT MY DAUGHTER I WOULDNT LET HER ROAMTHE STREETS.

SHE…

Manager at boost store Waco Tx.

By the name of Carlos Rodreques told me and my husband we both could get a phone with a special that was going on in his store.

It was 150.

00 off phone and pay for service.

My husband asked the manager if we could purchase 1 phone now and then purchase his phone the following Friday.

The manager stated "yes.

No problem".

When we returned the following Friday the manager told us the deal had expired and that he never said we could get the 150.

00 off my husband's phone.

We both told him he Did say we could purchase this phone but he continued to call us both liners.

Needless to say we did not purchase the second phone for my husband because the manager got irrate and my husband left the store.

I was having terrible reception on my LG phone.

When a call came in or I called someone the voice sounded muffled and hard to hear.

The conversation was poor because you were able to hear every other word.

I contacted boost to discuss the situation and they were not responsive nor helpful to what I was experiencing.

The representatives blamed the telephone but when I called the telephone manufacturer they blamed the carrier (BOOST).

NEITHER WANTED to help at all.

So I was fed up with paying for a service where I was not able to use.

I contacted a representative from BOOST to cancel my account because I am going to a new carrier.

They had told me that since I paid the month, I will be refunded the portion not used.

I am still waiting for that refund.

See this is why I changed…

Just wanted to thank you for becoming a greedy company.

Unlimited gigs bull you slow down a customer know if they hit a certain gig total.

You are now no different then any other company and not worth keeping your service.

If I wanted to be screwed I would’ve stayed with sprint I guess Verizon will be getting my bissnes.

I got your service a year ago and loved it you couldn’t just leave it alone and let customers enjoy it had to get greedy well you may have just lost another customer thanks boost thought you were better than that.

I went to the Brooksville Boost Mobile Store to pay my bill, but was told by Rose that she could not take my payment, because the computer was down, but made me upset was the way she said it.

I came back hours later and she (Rose; the manager) and a young guy(Randy) was there and a trainee (Lesie), who was very nice and professional, but Randy and Rose was rude, unprofessional, and horrible to deal with.

Rose refuse to give me the corporate number.

I had to go online to write this complaint.

I changed from Cricket to be insulted by Boost.

REALLY your manager and Randy need more training; better yet they really need to work with animals and not people.

I like to see if you can help me need help with boost mobile upgrade phone i have been with them for awhile and when they run my imformation it comes back that i owe a bill for sprint i have never been with sprint ... so they sent me to Sprint as i contacted them and they said they don't have anything to do with boost mobile and when i asked what to do they sent me back to boost mobile i feel that im getting the run around

I have been a loyal customer for around 8+ years .

Your customer service is worse than any company I have ever had to deal ever!

I received a call from someone who had my account #s for 2 of my credit cards, the expiration dates, the last 4 of my SS#, my birth date, and zipcode.

They also knew my balances.

They were trying to claim that they were calling for MasterCard and could lower my interest rate.

After calling my credit card companies to inform them.

I was trying to call the better business bureau.

However I wasn't sure out of 2 numbers which was used to contact me.

The first number I called only had 9 numbers and when I tried to call the number it was boost mobile saying I didn't have enough money in my account to make the call.

The recording asked if I wanted my balance or…

I can't get through, customer service is not helful.

I keep getting hung up on.

I have paid my bill. and have the proof .

They still will not turn my phone back on.

Now I am going to resort to taking boost mobile to court to get my money back as well as suing them for the time that my phone has been off.

If my service isn't returned i will presue legal action . i have even sent them the proof and they still will not turn my service back on the lady who took my payment even verfity it .

Went to Boost Mobile here in Las Vegas, On January 24, 2017 found out my account was not active, no payment received.

Immediately paid the $42,00.

The staff informed me that they were unable to help with my claim.

For about 1-1/4 hour/minute!!

That's when they asked me for another $42.

00.

Needed to complete my claim!!

Its now been 7 days since I have been without a phone.

Either refund my $42.

00 and cancel my account or send my a new phone.

702 - 610 - 1954

Went into phone zone in Lake Charles LA the address is 498w.prien lake rd suite 498 to get a ZTE phone charger and the man that was there was very very rude and tried selling me a cable for 24.

99 ..i ask his name he responded manager..

To much to type pleases respond back

On July 7, 2017 my friend purchased an iPhone 7 from Boost Mobile and chose the $50.

00 monthly unlimited plan.

Today is December 12, 2017 and she purchased another phone from a different carrier.

She offered me her iPhone 7 and I too am on a different carrier.

She asked Boost to unlock the phone and they refused citing the CTIA’s unlocking policy which does state that the phone must be active for 12 months prior to becoming eligible for unlocking.

Now, of course, this policy was never disclosed either verbally or in print and was buried in their terms and conditions, but caveat emptor so I offered to pre pay the remaining 9 months of $450.

00.

Nope, we can’t do that.

You must keep the phone for the entire 12 months.

I then asked if they were allowed to accept pre payments.

Oh…

I called number on reboost card confirmed to change from $3 plain to the $35 plane tried using hotspot and found out it didn't switch and it done took off the three dollars.

Can you replace the money and switch my plane the way I wanted it but for some reason it didn't work thanks

I was over charged.

Boost owes me 5$ for at least 4 or 5 months, thats 20 to 25$.. when I got this plan I was told I could enroll in auto withdraw after 30 days.

I requested that after the 30 days.

I actually went in before the 30 days and was told i was in the auto plan which took my 30 day plan to 25$.

I find out today that i've been charged 30$ all this time and I am truly upset.

I am 66 years old on fixed income.

I cannot afford to be overcharged. should not be anyway.

IT IS NOT MY FAULT THAT BOOST MESSED UP ON MY ACCOUNT!!!.

Should I have to pay for that?

My phone is off still.

I won't turn it back on until this matter is cleared up. my house phone is 918.

286.

3163 Marilyn Harris 7611 E 79th Street Tulsa, Oklahoma 74133

Can not get internet or even make calls for the last 4 says your service is b.s. and a rip off

Habitat for Humanity - Oregon (501C)

On August 25th, 2017, we initiated the transfer of our Donation line number (503)547-5860 pin 937510 from Virgin Mobile to Boost Mobile.

The store rep called Customer service to do the switch as it could not be done on their computer.

We were told that in order to move the number to Boost, the Virgin number had to be cancelled and we would NOT lose our number and was assigned a temporary number of 503-437-2909 pin 8153.

We waited and until now 9/4/2017, our number is still not on Boost.

We have not had a line even though we paid for the month and activation already.

It has been 10 days that we have been without a phone.

We are losing almost $20,000 in donations and we are getting a lot of heat from the community and the headquarters as they…

I called because several times about me being pressured into buying a phone.

I was lied to and told i would have unlimited hot spot.

After talking to a super visor about the issue they said i couldn't get a full refund exactly one week after i purchased the phone.

They gave me the run around and i am not happy with boost.

I don't just feel that i was messed over by boost but i know that i was pressured into service.

I am willing to go viral and postle...

I ordered a phone from Boost Mobile.

It got lost in FedEx shipping cycle.

I have been on the line with customer service all day long.

I've been cut off 4 times.

Only to be told to call the police and file a report, they can do nothing about it, someone would call me back and didn't.

All I'm wanting is the phone that I paid for and Boost Mobile keep saying they can do nothing about it I even asked them to send me another one and it FedEx find the old one I will refuse it and send it back and they tell me they cannot do that.

Very dissatisfied with Boost Mobile I am probably going with another carrier.

My husband paid for a brand new phone Samsung note 4 about 2 months ago.

From since i bought it i returned the phone 5 times back to the store because the phone kept shutting off even though the battery percentage is high.

80% of the time i don't get the phone calls it goes to voice mail.

The charger was not working and they replaced it but generally the phone did not work like a brand new phone I was not happy with it so i took it to Samsung Headquarters on 13th St.

Manhattan and they told me that the phone was not new.

The new phone is black and mine is white and the phone is refurbished and the parts they used on the phone was not genuine parts so i must take it back. i took it back to the store and the manager kept me coming back for 3 consecutive days saying that the manager is…

I received a phone which i can't hear on it without using the speaker on the phone.

I have had this phone less than ninety days and u don't want to replace it without my debit information.

I paid for this phone I have with the same problem I refuse to pay again this not fair to me as a customer.

I am livid and ready to phone BBB.

I have been on the phone for a total of over 5 hours.

I want to take advantage of the deal $1 down and $24.

95 monthly.

I cannot believe that being a customer for so many years I am being treated like this.

My identity cannot be verified.

Yet, when it comes time to pay my bill, my identity is known.

My last payment you had trouble with.

Again, not my fault.

When I gave some employee my card #, so I could get the - new phone, they too down the wrong ex #.

When I phoned to fix this problem, the rep was very rude, not wanting to listen to me.

Yes, I got upset with her because she was saying its my fault, my problem with the bank.

I phoned my bank, and yes, payment did not go through, because as I said, the gentleman wrote down the wrong ex #.

I…

I have been having an issue with boost deals application.

I am unable to download the application.

I get an error message user not found or user waiting for activation and the customer service department can't even help me fix the problem or send me a new phone.

I already did the troubleshoot and reset my whole phone and still nothing.

Sometimes I am not able to receive calls or messages.

I'm just going to switch carriers I'm tired of this problem.