Boost Mobile

I've already put in a complaint and Boost headquarters are supposed to already got back with me.

But as usual you guys didn't I was not happy with the phone I got.

So I called they offered me to use two phones but I didn't want them so they gave me the offer of 30% off of one phone.

To make a long story short I called like 10 times they kept giving me the wrong promo and it wouldn't go through.

I'm very dissatisfied with Boost Mobile and I feel that I should be compensated for my time and I've wasted trying to get this ZTE Warp 7.

When these guys say that you're going to get back with somebody that's what you need to.

The last person I talked to told me he couldn't help me.

How is that it does not make no sense to me please this time get back with me

Spoke with Mike at Boost Mobile support on 10/15/2016 who was very rude.

Kept interrupting and did not address the issue i was calling about.

Ignored several requests to speak with a supervisor.

After 20 minutes of requesting a supervisor, spoke with Amanda who processed a 50 refund in less than 2 minutes to debit card 6582 so that 50 dollar credit from account could be applied.

I even provided my confirmation number 148030311 and transaction ID number i109791646540.

This is by far the worst customer care I have ever seen.

Maybe I called the wrong phone number?

Their "Contact Form" on the website (attached) is a total joke.

Who creates a website form in black and orange colors?

I have used boost Mobile since January and every month like clock work, my phone slows down a week before my payment is due.

I get a text saying that I used 85% of my data and my service will slow down until the 12th.

How in the hell can my data usage be the same every month by the same date.

As a result, my phone starts blinking and when I try to do a function, my screen starts blacking out.

Several times I was in the middle of an automated call where I needed to put a number in and follow the prompt but every time I put my finger on the screen it blinked off and on, causing me to loose the call.

I'm very frustrated with the service.

I've heard the same complaint from several other customers.

I'm ready to switch to another carrier.

I recently bought a new phone from boost.

I already had a plan with boost and wanted to add my new phone to a family plan and give my husband my old phone.

Well my old phone had a grace period on it.

So when I called to have my plan changed to a family plan, they said I had to wait 3 days for the grace period to be taken off my account.

I waited 3 days and called back.

I have called Boost customer care over 5 times over 3 weeks and keep getting told it's getting fixed wait 3 days.

I think I'm going to go back to Straight talk.

This company is a joke.

I was actually impressed with boost mobile for crediting my account for a free month of service due to the fact that the tower by my house has been down.

I went weeks and still am going through roaming or no service at all.

Then when it came time to use my free month they said that I was never given one nor would they ever give me one.

Said that I never even called even though I had the day, time, and name of the gentleman that I spoke with.

They are a joke.

I demanded that I speak with a supervisor but they refused to let me talk to one.

I understand that he may be busy but when I asked to receive a call back.

I was denied that as well.

I will be looking for another phone company ASAP and not recommending boost mobile to anyone.

I get no emails, and when I try to speak with someone, every number gives the same automated response.

I don't have two phones I need to speak with the company I pay.

Boost mobile provides terrible contact options.

I've been a customer with Boost Mobile for years.

As long as I don't have to deal with customer service it's been okay.

Recently I bought a new Sprint Galaxy 6 and needed a SIM card for it.

Their website says go to the store, which I did.

The girl basically the same command of the English language as someone from deep Appalachia.

She informed me that they 'don't got no SIM cards' and never have had SIM cards.

It's a lie, but arguing would be a waste of time and energy.

I called customer service and have had nothing but hell for the last 2 days.

I've been locked out of my account repeatedly after giving them my PIN, had multiple settings on my account changed without my permission, been hung up on, lied to, spoken to like I'm the idiot in the conversation - all in almost…

Just left boost mobile on 27th and Layton where the owner used bad words at me several times.

Then proceeded to tell me I had an attitude because the phone I just purchased from him 3 hours ago is not working properly.

Yelled at me and told me I could have googled it at home.

I told him I did.

After he googled it and could not fix it either told me he was going to have to call ZTE to find out the problem no apology no oh I was wrong.

I have never been treated so poorly or talked to so rudely ever.

Can't get any help or number to get help.

I call Boost Mobile support and talk to people in Philippines and am treated like a dog.

This company provides horrible customer service and I have been lied to and denied supervisor after manager after the worst phone call ever.

I purchased 2 warp elite Boost Mobile phones on Aug.

26th and a family plan service.

I did ask if your service goes all over.

The Boost Mobile store was in Hobart, In 7788 E Ridge Road.

The person was very nice and polite and that isn't the issue.

We went to Francesville, In on Aug.

31 where we have camped and had service on our phones for 6 years.

When we went we had absolutely no service.

No roaming as well.

This was very upsetting to myself and husband because we have family members that we stay in contact with.

My father-in-law is ill and my sister just lost her husband in a tragic accident a few weeks ago and having no service is bad.

We went directly to the store and told her we were unhappy and wanted our money back because it was only 5 days we have had the phones.

She…

I called customer care twice and was refused both times to speak with a supervisor.

I payed my mobile bill and phone was shut off 2 weeks later.

I have been with boost mobile for 4 years and it's always something with this company..

Weather is not getting calls, data down or failed text messages always something.

I bought a brand new phone on June 30th that came messed up out the box when I called customer support they gave me the run a round for weeks and now say that I have to go through the manufacturer to have the problem resolved however boost mobile supposedly have a 7 day policy that covers problems with new phones.

In my case I started calling well within the 7 days and they did nothing but pass me off to automated systems that never lead to any type of help I'm frustrated that they didn't honor their own policy and now I'm either going to have to pay to ship my phone for repair and be with out a phone for almost 2 weeks…

On Saturday night July 16, 2016, a visit was made to the boost mobile location at 3359 1/2 east whittier blvd., Los Angeles, California 90023 in an attempt to pay a phone bill.

The sign read that closing time was 8:00 pm and the door was locked at 7:55 pm knocking on the door the young lady stated that they actually closed at 7:50 pm.

If this is understood then some form of deception is occurring here.

She appeared to be very indifferent as to the situation and may need a refresher course in costumer service.

Needless to say it maybe time to consider changing mobile carriers for all the phone lines that are carried through boost service.

I went into Boost store @ 3881 River Rd N Keizer Oregon 97303 (503) 991-5664 on 7/1/16 to purchase a new phone @ full retail cost (mine had problems).

Took 2 hrs to complete transaction with other people coming in she kept asking if it was ok to help them first since mine would take awhile.

I said sure, trying to accommodate.

Had new phone for a week, but did not like it at all.

Called store & asked the same lady who sold it to me if I could trade it in on a better model & pay the difference.

The phone had been in a full coverage case before I left store, tags still on everything, she said absolutely we close @ 7pm.

I arrived @ 6:30pm, she was taking a payment to activate a phone from a customer told me it would be just a moment told her no problem I was the one who called about…

I signed up for the 14 day grace period.

And was approved.

But my phone was disconnected, on the day my bill was originally due.

I called customer services.

The representatives were very rude to me.

And implied that I was lying about signing up.

I am very hurt and disappointed by this treatment.

On April 24th at 9:45 am I received an email stating my payment was due in 3 days which would have been the 27th but my services were suspended on the 26th some time between midnight and 3 am.

When I called in I talked to two reps that were completely rude and did nothing to rectify the situation they could see the text that was sent and said it was an isolated incident that was most likely a computer glitch then I was asked in these words what do you want compensation for a glitch well I can't do that we gave you your moneys worth pay the money and you'll have service.

Needless to say I am a very unhappy customer no one even so much as apologized for the mistake it was like oh well I was even told its not their job to send bills or reminders I should know my billing cycle and just pay.…

Went into forest green boost mobile shopping specifically about WiFi and bought a store device and monthly services.

Paid $105 and services lasted less than three days.

At time of purchase had to wait 2days to pick up... device was left again only to be directed to manager who acted as a helpless employee until manager was adamantly requested.

Only to be met with a response of there's nothing could be done.

The reciecpt was incorrect and was shows that manager used her pin code for activation.

I once had Boost Mobile as my carrier but I switched out to join family plan with my family to another carrier.

So I had 2 Boost Mobile phones that I had no use for but I gave them to a lady and her child, when they had the phones activated they just put time on the phone and never transferred it out of my name to their names they use my credit card last digits ending 1937 on my Visa card for both their phones that I gave them somehow they got the information out of the phone that I gave them to get access to use my visa credit card without my permission, she has changed the pin number since she made those unauthorized charges.

I want the accounts canceled my money returned to my card and my name taken off the numbers associated to these two numbers.

The other number I believe or was…

I spoke with a CSR and a Manager on Thursday which was it March 3, 2016 explain to them I am requesting a grace period to pay my phone bill which was on March 4, 2016.

I explained how I responded to a text message on Feb 17, 2016 that was sent to me originally on Feb 17, 2016 that same day and never got a confirmation.

So the manager explained that I should have gotten a confirmation so since I had not she offered to send out the confirmation and all I had to do was respond which did just that on March 3, 2016.

She also assured me that my service would not be interrupted and if so to call back to Boost Mobile and you guys would take and restore the service.

Well on March 6, 2016 my service was interrupted and I was told there was no notes of the previous CSR or the Manager of the…

Have been with boost for about 7 years and got the plan for $35.

00 a month and in January I made a payment by phone on time for the Amount of $35.

00 A few weeks later I got my credit car statement and saw that Boost had charge me $35.

00 plus $2.

69 making my payment for $37.

69 instead of my agreement of $35.

00 I was so mad they had taken money without my consent, I then call boost mobile and got someone that couldn't tell why they had overcharge me.

Requested to talk to a supervisor and the supervisor was so lame and gave me the story about taxes been charged..

I was never notify about extra taxes charges neither by phone or by mail. or on website. they just took my money.

I requested the corporate office number and they gave me the round around..

Then I looked it up on the…

To whom this may concern.

I, Heather has been talking to Boost Mobile since Friday 2-26-16.

I went into the boost pre paid store to purchase a new phone that was on promotion, but the system says that I am not eligible for a new phone.

I purchased a phone for my son on Dec 24th for a Christmas present.

My son isn't old enough to have a phone in his name.

Therefore we have two phones in my name.

I have a Sharp Aquos and the phone that I purchased for him is an iphone 6s.

That shouldn't have nothing to do with me getting a new phone with the promotion that they are having in the store.

We have two different numbers and plus we have two different phones.

I also have been calling boost mobile customer service and everyone keeps giving me the ran around.

It's very upsetting and I need…

My service is still on after it says the 21 was my due date.

I complaint to one of your Boost Stores.

Bottom line for the past 2 months my husband n I have been paying our bill every 2 weeks our plan is 60.

00.

Get no answer from customer service everyone gives us the run around.

Someone had put us on ur Premier Plan n We cancel.

If we continue to pay every 2 weeks I will continue to complaint.

Go to 5 on your side for there help.

I had a fraud transaction on my bank card on 2/19/2016 in the amount of $496.

79 (visa 4430--------3935).

I tried to reach boost mobile customer service number and they disconnected me several times.

I give up!

I purchased 2 phones from Boost in N Wilkesboro, NC on D street.

The Manager told me if I could come back in 2 hours she needed to update some things on my and my sons phone.

I went back hours later and she was gone and another person there ask me if the phones laying there were mine and I said yes.

She said the manager was gone-would not be back that day(3rd week in December 2015) She stated she did not know what needed to be done to the phones?? (they were paid for).

I didn't know either she said to leave them and she would call her.

The manager had family in the business with children running around and talking with her at the counter.

I was informed that me and my son would get a case for our phones if our bill was paid on time which they have always been.

I have been back every…

I signed up to get $50 funded to my account by switching to boost.

I was then told you have no such offer but I have photos on my phone as proof.

I am being denied.

I had to call and get my $10 refunded to my account that should have already been there.

I need someone to contact via my email to send pictures because it will not let me attach in this email.

That is FALSE advertisement!

I spent an hour arguing with someone named mia saying there is no such thing even though it is on your main website my bill is due the 7th of Feb so this needs to be handled immediately.