AutoZone

I purchased a 5 year battery warranty in November 2018 and I called to replaced my old battery. The rep from the store location that I spoke with on the phone confirm my warranty and stated I can come anytime to replace the battery at no charge.

However, when I arrive another employee stated the warranty has expired. I asked him to check again and he said he is still valid but will need a manager pin in order to process. He called the manager and he stated the he can only credit $70 after applying the amount. I was charge $170.

It does not make sense. I ask him to show me in writing that the 5 year did not cover all 5 year except for the 2 year prorated. He said they did not have it in writing. I went to the Delray Beach, Florida off S congress Ave.

The manager was rude and short with…

Bought battery here at AutoZone for some reason battery not holding charge asked for exchange and they said no it has warranty. Also manager gets up set and rude when told to charge battery for me the location is 430 W 17th street Santa Ana CA 92706.

They double billed me on a transaction. The card reader malfunctioned an didn’t give a receipt. We reran the transaction and it went through. I pointer out to the manager that my card had a pending transaction. She assured me it would be removed.

It was processed and when I went back to get reimbursed, they claimed there was no record of the transaction. Apparently they can bill you and not have a record of it.

AutoZone at 17140 Foothill Boulevard went there on my hour lunch walk walk straight up and got the hydro slick Chemical Guys make got in line to customers in front of me 6 employees in the store we spent my whole our lunch in line and still did not get the merchandise and was late going back to work no one was checking anybody out two managers there look like and it was setting her both talking for the whole time

Took my battery for a recharge to the MKE store on Burleigh and hwy 100 and was told it would not take a charge. Left with the battery and took it to Batteries Plus who checked it and told me it had an 89%charge. Shame on the employees at this store taking advantage of loyal customers.

Got my items a day late. Supposed to be next day. Then when I get my parts the brake caliper i order is the wrong color. Should be red. Tell me no solution other than waiting on return labels and reshipping items.

I need my car for work.

BEWARE AutoZone New Tactic.

My associate and I use AutoZone sometimes to recharge our Batteries. The last 3 times we took batteries to be recharged, we returned and they told us the battery was defective and we needed to buy a new battery. NOT TRUE! We took each battery to our home and recharged it ourselves with a slow trickle charge and the batteries charges, we put them in vehicle and they started and continue to work fine.

This has happened 3 times in past 5 months and apparently AZ is encouraging their staff to actually not charge batteries in order to sell customers a new battery. This is deceptive and dishonest. Customers need to be aware of this new AutoZone tactic and avoid having them recharge your battery. I plan to contact Attorney General and other Consumer Complaint venues…

BEWARE! A new AutoZone deception is happening.

At 3 separate times in the past several months I or my associate take a battery into AutoZone to be recharged. Each of the past 3 times, after I came back to pick up battery I was informed that the battery was dead, not chargeable, and I needed to purchase a new battery. In all 3 cases I DID NOT buy a replacement battery, rather returned home and recharged the battery myself, installed in my vehicle and the battery is fine and starts the car perfectly. It appears that AutoZone is now telling folks that their battery is gone and we need to buy a new battery, when, in fact, the battery is fine, simply had to be recharged so they can sell more batteries and resell the working battery you brought in to them to be recharged. This is both deceptive…

Yes upon my visits to the Benton Ky autozone they kept denying my brand new name brand parts that I purchased for my Nissan Altima by playing games with me. This is truly unprofessional and needs action upon some of the employees that are in THE LOOP

Came in this morning to get power stiering fluid and a foot of balk hose to fix a leak! The man working would not help me!!! told the woman working to deal with me that he has had enough??????? All i asked for was one foot section of 5/8 hose??

I got upset and left!! Been going to Autozone for over 20 years have never been treated like this!! The way he talked to the lady working there was degrading, will be driving all the way to West Fargo 13 av. from now on!! SMH

For the past 16 years. I've dropped off waste oil at the Lohman Ave. AutoZone here in Las Cruces, New Mexico. While there, I always buy a few things for auto maintenance. As well I've bought Duralast Gold batteries exclusively for both of our family vehicles.

On Saturday, April 9, 2022 at about 8:30 A.M., I attempted to drop off about two gallons of waste oil. There were no customers in the store at that time, that I could see, so it wasn't busy. Before I could get a word in edgewise, the woman at the counter curtly informed me that the oil couldn't be taken because "It was all full" or "there wasn't enough room"...or words to that effect. "Sorry!"

It wasn't just her response, but her surly attitude that was offensive, considering the business my family has brought to AutoZone over these…

I went to the Charlotte hall auto zone I normally frequent the California Maryland location. I needed several parts and normally they match rock auto as long as it’s the same part and same warranty. I did all of the research ahead of time like I normally do.

Well I was told that it has to be the same brand for it to be matched I’ve never heard of that policy before so literally they would not honor matching the price.

THE PETALUMA STORE IS VERY OUT OF CONTROL THE GUYS WHO WORK THERE ARE THE RUDEST PEOPLE IVE EVER MET!!! UNPROSSEINAL IS NOT THE WORD IGNORANT IS MORE LIKE IT I HAVE SHOPPED THERE FOR 15 YEARS AND I HAVE SPENT ALOT OF MONEY THERE I WILL NEVER GO THERE AGIN EVEN IF THEY GET NEW EMPLOYEES ANY ONE HIRING PEOPLE LIKE THAT SHOULD BE REMOVED FROM THEIR POSITION,

I bought a transmission in June of 2021 that has a 3 year warranty on it. I have not driven my truck for two months since having the transmission put in because it wouldn't change gears. My truck has been in the shop since December.

I contacted the salesperson at the Auto Zone, where I purchased the transmission and was given a number to call the warranty department. I contacted them, only to have them tell me to have the mechanic to contact them. He has called almost everyday, only to be placed on hold for long periods of time before talking to someone, and being transferred to someone else to sit on hold forever with no contact with anyone else.

I am a nurse and I need my vehicle. The burden of the customer to call the warranty department about parts purchased from Auto Zone should…

I was standing in line to get checked out, the next in line and when an associate became free he said next in line plz, then said no the guy behind you because white people get served last when that person is working. I shop there on a regular bases and recently it has been the same thing. I sure would hate to have to file discrimination charges on auto zone in nacogdochestx ,but I will if I need to and it continuesl

I ordered an automatic transmission on 214/2002 they said it would be here on the 8th March I went to get it and it's still not here they can't seem to get any information from where they ordered it it is now March 14th still can't get any information tried to get a refund I paid cash 2921 and 50 cents they told me that because I paid cash they don't have the money and I'd have to wait for days for them to collect it from sales I've never had problems before I bought in two an engine and

a transmission and they've always been there when they said they were going to be I am a small local business and don't have lots of money and I need my vehicle to clean carpets so I need my refund so I can get a transmission otherwise I'm going to go out of business I am in Tacoma Washington the store…

Purchased new windshield wipers from Auto zone on Montgomery St NE, Albuq NM. Right wind shield blade was not removing water when tested . I immediately returned back to Auto zone and was told “tough luck.” Poor customer service and faulty product purchase!

I order rear rotors and pads. When I went to go pick up my store order they gave me 2 front rotors instead of rear rotors. I had to bring the wrong ones all the way back. I asked if they could just give me the duralast gold which was only $5 difference and they charged me the difference even though it was their mistake.

I went to the store and the store manager at the store in vernon refused to give me back the difference even though they gave me the wrong ones.

C. one of the Employees put Transmission Fluid into my brakes system under the hood. My car was in the shop for almost two months. 00 dollars on a rental and the contact of a deductble of 1000 dollars I didn't have I will fight for the money that I have to pay.

Auto zone will not take responsibility for the employee mistake.

This is for the store in Oahu, Hawaii Kaimuki Autozone . I was promised a price over the phone by a woman named Shawnee and she said it'll be put on the side for me to pick up ( I told her I'll be there in less than 10 minutes) As I arrived i was then

told that I'd have to pay the price thats advertised, and as I mentioned the employee that promised me the discount the man simply told me "oh im sorry but she isn't authorized to do that , we've had multiple complaints about her but corporate refuses to fire her" .

My question is , WHY IS SHE STILL THERE !? My uncle had a commercial acct with you guys but pulled out because of HER . Seems y'all don't care about customers at all

I’ve been shopping at my local AutoZone on Ann rd birth Las Vegas . For years I’ve been able to call the store for parts and if not available, I request for parts to be brought to this store , for years!

This new person Don , not sure why he don’t care about helping customers, but he will never do this for me . He asks that I come in to the store to have this done . Basically waste my time instead of taking care of the customer.

Someone has to let him know that it’s the damn customers that pay his paycheck and is the reason why he has a job ! Without customers, there is no AutoZone! Why is it that this associate has his own rules ?

I need the CEO to tell me Don runs the store his way ! Or tell me to shop somewhere else ! Great customer service and convenience makes the business!

I had ordered a clutch plate kit and when I got the kit it was missing a part so I decided to take it back to the AutoZone where I live and get a refund but they decided to just stand there and argue with me and tell me that I was wrong and that the part wasn't missing when I clearly know that I had purchased in the part was missing they didn't want to exchange it and

they didn't want to refund a even though it was under warranty I just had barely bought it for $170 the girl's name was nahi me and the store number is 6 t254 in. Dos Palos California she was very rude and disrespectful and raised her voice and I don't understand what the warranty is for if I can't get my refund even though they have the receipt on file and

I have the box and everything and my receipt in my hand the only…

They sold me used brake pads and would not refund when I had just been there manager was rude and said get out no refund on lifetime guarantee what a joke

Went there 4 help with vehicle, And the old man behind counter was 0 help! One bad employee ruins Co. I will NEVER go back there. Jasper Indiana store.

They charge two times for the same part a lot then give u a hard time still trying too get it all fixed but still giveing me a hard time.

I ordered a battery online requested curbside pick up. When I arrived I called the store to let them know that I was there. They would answer phone and hang up and doing this a few times I went inside store.

I told them Iwas there to get my battery je sat on floor and said ther it is get it. This was at AutoZone Store#5420

Rude service at Savannah Autozone location on Abercorn.

00 sale for auto zone and the supervisor did all he could do to not let…

Store in Edmond Oklahoma on N Penn has a assistant manager name Earl was rude and harassing. We have a commercial account with AutoZone . I was trying to go to commercial department trying to buy a part when Earl started yelling at us not go back to commercial department told us to get out and don't come back.

I will never shop that store ever again. You need to repermented that person how said their name is Earl and that he was a assistant manager. He call the police on us . I believe I was racially discriminated for being Mexican .

” And then rolled her eyes again! What if I had a child with me or there was a customer with one in the store? I have NEVER had bad service or been So Disrespected at this store! I live a few blocks away and frequent this store, but if this is OK with management for me to be spoken to like this, there is always ORielys across and down the the street!

I ordered a package Monday, that said it would be here Tuesday. (Next day) Today is Thursday and I still have NOT received it. This product was IN STORE. WHY would you send it from half way across the damn country?

Who made that dimwitted decision? Especially, something so crucial to operating procedure. I don't know why I order from AutoZone anymore. I can order off Amazon, WITH WARRANTIES AND RETURNS accepted. THROUGH AC DELCO AND MY PRODUCT WOULD HAVE BEEN HERE ON TIME AS EXPECTED.

At store 4252 on 10/1/2021 3:46 pm. Robert J the store manager was just standing around talking and refusing to help me put windshield wipers on my car. so I ended up returning them and just getting my money back.

I reminded him on his name tag underneath it say's customer satisfaction, He began to speak to me rudely, saying just cause your driving a Mercedes don't mean I have to help you. They don't pay me enough for customer satisfaction.

I was in shock let the store and received great customer service at Advance auto parts. This is very upsetting to see this person has a Manager tag on.

Ordered 2 parts online . The first was a grill for my 2006 equinox. It had a cut in it from them cutting off label on package and putting it on outside of box. Cut was 3 inches long. The second part was the grill molding .

It was clearly marked with my address 5075 clover Lane. It was delivered to 4775 clover Lane and driver reported it was delivered to my house. Would not do business with them again. Run don't walk from this company.

I purchased what i thought was ,well assured by Cheyenne an employee at the autozone on old seward hwy in Anchorage ak. Anyways i was wanting to purchase the front universal joints for a truck i just bought so was not positive what the part exactly looked like .

to find out they wont return them even though they clearlybwere purchased on my account daniel crumley # (907)3014013 so what should the next step be

I ordered a part last thursday and they lied to me about 2 days for a small part for my transmission. I called monday and guy said it got lost in transition and have to re order it so i did Monday at 12pm.

I called District manager on friday and he said sorry i will get my money back and part also but he had the the store manager re order and she said next day for sure. I called Saturday and guy said nope part wont be in till sunday.

DO NOT ORDER FROM AUTO ZONE IN ENFIELD CT 06082 BECAUSE THEY ARE SLOW AND NO COMMON SINCE ASKING ME FOR MY NUMBER 4 TIMES THAT I CALLED AND THEY SHOULD HAVE IT IN COMPUTER.

was at counter checking out when the phone rang, salesman answered the phone and started waiting on the phone customer, I said that I was there before the phone rang and he said that he was commercial. If so why did he wait on me in the first place?

he was at the front counter. I left the parts laying on the counter and went to Oriellys and bought the parts.

Manager levitated in Morris MN has been seen yelling and threatening workers while on the job. I would like to see some action taken

I would like someone from corporate to call me directly . I have a commercial account and asked to speak to a local manager ,and was placed on hold for 20 minutes by the person that I have a complaint about.

0 engine was informed it would be there today at 5;30pm. I waited till 6:30pm and no hub driver left store at 6:35pm pissed not only do I have to pay mechanic for today but tomorrow as well because your hub driver didn't show at 5:30pm like they should have.

I could have driven to Rockingham and back to Wadesboro under 1 hr. The part ought to be given free of charge for the waiting, wasted trip twice and the extra money for tomorrow. VERY displeased WITH THE SERVICE AT AUTOZONE TODAY.

On 9/10/21 I went to my usual store in Coachella, CA to take back my dead Duralast Gold battery I bought a year ago that has a 3 year warranty. I spoke to Efren Martinez and he told me he would need to keep it 2 hours to see if it took a charge.

I already tried that and told him so it was completely dead. I told him I would be back. I went to do my grocer shopping and came back with 20 minutes to go. He proceeded to tell me that I was too early and it was holding a charge.

I told him I did not have time to argue with him as my groceries were in the car. He did not seem to care. I told him then to just give me my old battery back and I would go home and file a complaint.

He would not give me a replacement. He continued on about store policy.

Finally, Jose S told me to come over to his…

I was charged $51.74 to my bank account but my purchase was cancelled. The total amount was $97.74 "tie rod loaner tool", but I only had $60.00 in my bank account.my purchase was cancelled do to not having the total amount of $97.74 so why am I -$51.74 if I couldn't make a purchase???

RUN!!! RUN FAR, FAR AWAY!!! After making an appointment to have my alternator replaced, when I arrived I was told that I'd have to wait until the mechanic got back from lunch!!! so I wouldn't have to wait. Then I was told my alternator would have to be back ordered, except when I showed him it could be picked up at a local AutoZone store they refused to order it because they didn't have an account with that particular store, and

when I confronted them about their actions, (aka "good customer service "), they said I was being difficult and then refused to serve me any longer!!!! AMAZING lack of good customer service here!!!!!

THESE MEXICAN EMPLOYEE DON'T WANT TO WORK TO MUCH PLAYING AROUND. THE MANAGER STAND AROUND AND DO NOTHING . LONG WAIT OVER 30 MIN ON THE PHONE THEY LOOK ON THE COMPUTER AND STILL GIVE YOU THE WRONG PARTS AND INFO.

THEY ALL READY GOT THE AMERICA DREAM THEY MADE FROM MEXICO . THEY ALSO HAVE BAD ATTITUDE WITH CUSTOMER ... WHEN THE DON'T WANT TO HELP YOU THEY JUST WALK AWAY AND THEY ACK LIKE THE DON'T UNDER STAND ENGLISH THEY COULD ALWAYS GO BACK TO MEXICO THEY TREAT WHITE PEOPLE AND BLACKS LIKE SHIT AT ALL THE STORE HERE IN PHOENIX.....

MEXICAN CUSTOMER GET GREAT SERVICE. I UNDER STAND SPANISH SO WHEN THEY TALK THERE ALWAYS HAVE SOMETHING SMARTS TO SAY IN SPANISH I'M FROM IRAC ..

I have been through i don't know how many starters for my 98 k2500 and now I'm being told I don't have a warranty cause there's a little bit of oil on it

They deleted my commercial account because they said I did not buy enough that’s OK because there’s like six other parts places I have commercial accounts with that I will shop at from now on so AutoZone will get nothing of my business

I purchased a battery in Jan 2021 for my motorcycle which at this time I was told that I had a one y r warranty about 5 months after I purchased this battery it would not hold any. so they replaced it a few months ago and now this one I received as a replacement no longer will hold a charge either.

Now Im being told now that it only is. 6month warranty now. I think thats wrong of this store to not stand by what was said. So I will fo my business with somebody else if this isnt solved thank you WILLiam Beane.

I was at one of you guys stores. Store 0057 in Gadsden, AL and the store manager Shawn Brian was very rude to me with and exchange on a product I had purchased and was wanting to exchange. I told the associate that the product stop working and to Brian what I told them and he assumed I was lying so he went and tested the product and I told him it cut off and

didn't come back on in my vehicle and the light was still on on the device he told me I blew a fuse and I told no because it came on and went back off so he went to his vehicle and said it worked and told me we do not loan out things like this and I told him I was loaning the airpump I bought it and

just s wanted to exchange it and was very rude as if I wanted my money back instead of asking me what I would like to do. He told me to…

Having a problem with you AC compressors. This will be my 3rd one in a short period of time. I would prefer to talk to your regional manager before going to store. Had a problem earlier this year and he was great.

Lost his name and number and really don't like making these complaints as most times the store managers handle with no problem. My phone number is 352-475-5503 and the store is in the Keystone Heights Florida area. Any help would be appreciated.

Lame ass manager named Melvin P. No counter help, (one person) and when I was perusing their car batteries, none of the 3 people I saw there (I think there were 4!) asked if I needed help! Tell ASSHOLE ZONE to REMOVE the "Customer Satisfaction" from their employees' badges!

We owned our vehicle for the last 9 years (2004 Toyota Rav4). 2 years ago we had a motor mount fail and we decided to replaced all the motor mounts with parts from Auto Zone in The Colony, TX not even 6 month later the motor mount failed and we replaced it again now 2 month later the part failed again.

I find it hard to believe that the original factory motor mount lasted all those years without failing and the ones we purchase from your store are failing within months. We are disapointed in your product and everytime we have to replace the motor mount it takes about 4 hours of my day.

I would like to know what is going to be done with this situation since there is something wrong with your product.